Podcasts about Scandinavian Airlines

Join Tu live at the Harvard Business School campus as he deep dives in the case study of CEO Jan Carlson's remarkable turnaround of Scandinavian Airlines in the 1980s: from losing $17M a year to netting $600M in just 5 short years. Timestamps: 02:10 The Birth of My Studio 03:05 Case Study: Scandinavian Airlines Turnaround 07:12 The Importance of Trust in Leadership 08:35 Effective Communication for Leaders 13:31 The Trust Triangle 15:41 Reflecting on Leadership Blind Spots Want to streamline and optimize your business? Visit us and schedule a free demo of MyStudio to see how our tools can help you achieve similar results at www.mystudio.io

In this episode, Mike and Angie dive into highlights from the week, notable travel deals, and the emotional rollercoaster of post-trip sadness. Angie returns from India, sharing updates on her upcoming plans for Slovenia and a possible return to France. Meanwhile, Mike prepares for taking his daughter to Taylor Swift's concert in Toronto, detailing his booking process and challenges with finding the right hotel. The highlight post of the week focuses on the Scandinavian Airlines “1 Million Mile Challenge,” a lucrative deal for frequent flyers willing to spend $4,000 on a series of SkyTeam flights to earn one million EuroBonus miles. The episode's feature, “Post-Trip Sadness,” explores the challenges of returning home after travel. Angie and Mike share their personal experiences, like tackling laundry, adjusting to normal routines, and grappling with the absence of upcoming trips. To combat this, they suggest booking or planning future travel, organizing trip photos, and finding joy in being home. The tip of the week on understanding airline classes is shared in order to relieve help distinguish Premium Economy from Economy+.Links to Topics DiscussedBuy Hawaiian Miles Promo (ends 11/15 midnight Hawaiian Time)Thai Airlines Expanded Award AvailabilityWhere to Find Us The Free 110k+ member Award Travel 101 Community. To book time with our team, check out Award Travel 1-on-1. You can also email us at 101@award.travel Our next meetup will be May 16-18, 2025 in Chicago! Tickets are SOLD OUT but visit the Chicago 2025 Meetup page to secure a spot on the waitlist. Our partner CardPointers helps us get the most from our cards. We love being able to automatically add all of our offers and quickly seeing the best card to use for every purchase. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!

El avión de Scandinavian Airlines fue forzado a aterrizar de emergencia en Dinamarca antes de continuar su trayectoria hasta la ciudad española de Málaga. Escucha esta y otras noticias insólitas de la semana.

Don't miss this exciting episode of "Invest in Yourself: the Digital Entrepreneur Podcast," where host Phil Better sits down with award-winning DJ turned entrepreneur Peter Schroeder. Discover Peter's inspiring journey from spinning vinyl to founding Telzio, a cutting-edge business phone service provider. Listen as he shares valuable lessons learned from his DJ career and how they've shaped his entrepreneurial path. Peter opens up about overcoming life challenges, the evolving DJ industry, and the power of perseverance. Plus, get exclusive advice for aspiring entrepreneurs and learn how to snag a free trial of Telzio. Tune in for actionable insights and an engaging story that will leave you motivated to push your own boundaries!

On October 8, 2001, a Scandinavian Airlines flight is taking off out of the Linate Airport in Milan when they get rocked. What caused this flight to crash and what issues got uncovered because of it? Find photos and sources for this episode on our website: www.hardlandingspodcast.com Support us on Patreon: www.patreon.com/hardlandingspodcast --- Support this podcast: https://podcasters.spotify.com/pod/show/hard-landings-podcast/support

In this episode of Conscious Design, host Ian Peterman talks with Scandinavian Airlines' General Manager in the Americas, Jasmine Utter, about the airline's commitment to sustainability. They discuss the goal of net-zero CO2 emissions by 2050, with strategies including a new fuel-efficient fleet, sustainable aviation fuel, and the development of electric and hydrogen-powered aircraft. Challenges like fuel production and cost are acknowledged, while mentioning the customer's opportunity to buy sustainable aviation fuel when booking tickets. The airline's sustainable food services and a loyalty program that offsets emissions are also mentioned, emphasizing convenience and the positive customer experience in sustainable travel. Notable Moments: Sustainable aviation fuel: Reduce emissions, its advantages, challenges, and limitations in availability. Challenges of fuel production: The challenges and limitations of sustainable fuel production, including scarcity, cost, and the need for partnerships with fuel producers. The importance of sustainable travel: Growing global demand and the need for a different approach to achieve sustainability without restricting travel. Safety and development of new technologies: The introduction of electric and hydrogen-powered aircraft. Customer perspective and confidence in new technologies: The public's reaction to new sustainable aviation technologies. Options for sustainable travel: Loyalty program benefits for more sustainable travel. About Jasmin Utter: Jasmin Utter is the General Manager for Scandinavian Airlines in the Americas. Together with the organization, she is responsible for passenger and cargo sales, as well as the airport handling across the eight airports SAS fly to in the US and Canada. SAS is an instrumental part of the infrastructure of bringing people together, not just in Scandinavia but also here in North America, and to do so in a sustainable way. Learn more about Jasmin Utter and Scandinavian Airlines: https://www.linkedin.com/in/jasminutter/ https://www.flysas.com/us-en/ https://www.sasgroup.net/  Download chapter 1 free: https://www.petermanfirm.com/conscious-design-chapter-1-free-download/ Find us online: YouTube Channel: http://bit.ly/3sG7VEi Blog: https://bit.ly/3kltV6s Conscious Design Book: https://www.amazon.com/dp/B09KNMN9BT Join our Newsletter: https://bit.ly/2U8IlMS Hosted by: Ian Peterman Creative Director: Sara Clark Social Media: Jacqueline Sagun Visit our website: https://www.petermanfirm.com/ consciousdesignhaus.com  Want to be a guest? Visit: https://bit.ly/3BetCkf Want to work with us? Connect with Peterman Firm: https://www.petermanfirm.com/connect/ We created this content so creative entrepreneurs like you can integrate social and environmental responsibility into your brand's DNA through Conscious Design. Ian Peterman, a leading expert in Conscious Design, hosts the Conscious Design podcast and is the co-author of the book Conscious Design. If you enjoy our content, please support us by subscribing and sharing our episodes!

Charlotte Svensson är anställd hos SAS, Scandinavian Airlines, sedan 2020 som Executive Vice President och CIO. Hennes främsta uppgift har varit att övervaka digital och it-avdelningen på SAS, samt att utveckla och driva kundfokuserade digitala lösningar i en operationell verksamhet.  

Join host Rhea and Lee Harris from ATPI Travel in this episode of Crew Travel on Yachting International Radio. Stay informed on the ongoing strikes affecting Italy's airports, causing nationwide disruptions for passengers. Discover the latest updates on increased drop-off charges at Gatwick Airport and Scandinavian Airlines' ambitious summer route expansion plan. Dive into discussions on the shrinking comfort of airline seats, addressing recent customer complaints. Tune in for crucial insights into the current landscape of crew travel and stay ahead of the curve. Stay informed, stay safe, and keep exploring the world! Subscribe for more travel updates. For ATPI: https://www.atpi.com/en/yacht-logistics/ For booking your crew, business or vacation travel, or to ask a Crew Question: Lee Harris: lee.harris@atpi.com - Email https://www.linkedin.com/in/lee-harris-marinetravel/ - LinkedIn +64212409896 Cell #CrewTravel #AirportStrikes #GatwickFees #ScandinavianRoutes #AirlineSeatComfort #YachtingInternationalRadio

Alex has flown to Airbus HQ in Toulouse, while Dan joins us from a sun lounger in The Maldives. The duo discuss Japan Airlines' new A350-1000; the shocking case of an airline passenger who flew to LA with no passport, ticket, or trace; what happened when a US homeland secuirty algorithm canceled Alex's visa, Dan's immigration interrogation in New York, a bumper Q&A, competition winner, and much more. Fasten your seatbelts, it's time for another episode of On-Air! ------------------------Please send us your questions, topics, or opinions via direct message on Instagram below.Follow Nonstop Dan on YouTube and Instagram.Follow Alex Macheras on X (Twitter) and Instagram.Contact for sponsorship: collabs@nonstopdan.com------------------------- Dan is in the Maldives- Alex is at Airbus HQ in Toulouse - The White Lotus (Series) - Toulouse to Doha Direct Flights- Airbus and ATR- Delivering an aircraft to an airline- Japan Airlines new A350-1000- Japan Airlines new First Class - The man who flew Scandinavian Airlines from Copenhagen to LA with no passport, no visa, no flight ticket - Sweden, they do love you really. - Scandinavian Airlines service- The weather in the Maldives - US homeland security algorithm cancelling Alex's visa back in 2016- Boeing, Homeland Security, the State Department, and Alex- The US "ESTA" visa waiver - Dan detained in the US on suspicion of fleeing his "home" - Human trafficking and air travel - Air France and human trafficking - Q&A: Do cabin crew know how we paid for our seats?- Q&A: Do you use public USB ports/Wi-Fi given the secuirty risks?- Q&A: European A321 on mid/long haul routes?- Q&A: What job roles/proffessions will airlines need in the future?- Q&A: Why has Emirates not returned flights to Doha?- The winner of this week's competition 

Vad hände egentligen med Scandinavian Airlines Flight 751? Hur kunde det gå så fel så snabbt efter start? Och vad hände efter olyckan i Gottröra?Wikipedia säger sitt om Scandinavian Airlines Flight 751. Hosted on Acast. See acast.com/privacy for more information.

Discover the transformative power of 'Moments of Truth' in this week's episode, drawing lessons from legendary leader Jan Carlzon and Scandinavian Airlines' remarkable turnaround:   Elevate Patient Interactions: Uncover how every 15-second interaction can be a 'Moment of Truth', profoundly enhancing patient loyalty and satisfaction in your dental practice. Differentiate with Personalized Care: Learn actionable strategies to make each patient visit memorable, setting your practice apart in today's competitive landscape. Team Empowerment for Excellence: Explore how empowering your staff can turn routine appointments into opportunities for exceptional patient care, driving growth and reputation.   Tune in to "15 Seconds to Success: Crafting a Stellar Dental Practice" for insights on leveraging brief interactions for lasting impact. Transform your practice with the philosophy that appreciates the magic of moments.   Subscribe, rate, and review, and share this episode with peers who are just as dedicated to cultivating a high-profit, mission-driven dental practice.   P.S. Reveal the hidden potential in your dental practice. Take the Dentists Ascend Quiz for your customized results.

Linking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with real audience members.  You can join the live recording session by visiting BusinessTravel360.com and registering for the next event.Your Hosts are Riaan van Schoor, Ann Cederhall and Aash Shravah.Stories covered on this session include -The news of the week certainly was the deal SAS - Scandinavian Airlines struck with a consortium of investors, one of them being Air France-KLM, who will end up with a 20% stake. Israeli passport holders become eligible for the US visa waiver or ESTA. A corporate client led the way for an NDC development with their preferred airline and TMC in this interesting story.Hopper cuts 30% of their staff to try and get profitable. More aircraft orders:- by United Airlines- by Cathay PacificPhenomal growth at UK based Travel Counsellors, who achieved £200m in corporate travel sales and added 1,400 new SME clients in their current financial year.Emirates signs a deal with Shell Aviation for an initial 300,000 gallons of SAF fuel.You can subscribe to this podcast by searching 'BusinessTravel360' on Google Podcast, Apple Podcast, iHeart, Pandora, Spotify, Alexa or your favorite podcast player.This podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

In this week's episode: weak krona means less Nobel prize money, Sweden's government plans more surveillance, what the future holds for Scandinavian Airlines, how work permit holders will be affected by a new salary threshold, how organised crime networks in Sweden are opening healthcare centres. Host Paul O'Mahony is joined by The Local's James Savage and Becky Waterton, and we also hear from criminologist Manne Gerell from Malmö University.SURVEY: Would you listen to more podcasts from The Local?Here are links to some of the stories we discuss this week:Foreign minister's passportSwedish foreign minister misses Kyiv summit after forgetting passportNobel prize weekNobel Prize winners left short-changed by weak Swedish kronaSweden-based scientist becomes fifth woman to win Nobel Physics PrizeAll The Local's latest Nobel prize storiesPlans for new police powersSwedish government to launch ‘rapid inquiry' into increased surveillanceScandinavian AirlinesAir France-KLM to buy almost one fifth of SASWork permitsSweden to roll out new work permit minimum salary next monthHow Sweden's new work permit salary threshold will work in practiceTell us: How will Sweden's new salary threshold for work permits affect you?Gang fundingSwedish gang criminals ‘branching out into healthcare sector' Hosted on Acast. See acast.com/privacy for more information.

Quel lunedì è una giornata molto particolare. Nella notte è cominciata l'operazione “Enduring Freedom”, con i primi bombardamenti angloamericani sull'Afghanistan, dopo l'attacco alle Torri Gemelle dell'11 settembre. Su Milano cala una nebbia fittissima, come non se ne vedeva da anni.Alle 8.10, nell'aeroporto di Linate un Boeing MD87 della Scandinavian Airlines si schianta contro un jet privato, entrato in pista per errore. L'MD87 si spacca in due e precipita contro un edificio adibito allo smistamento dei bagagli, provocando un incendio che non lascia scampo. Il bilancio è drammatico: 118 vittime e un solo sopravvissuto. Si pensa subito a un attentato o una rappresaglia terroristica. Nessuno considera, nel primo giorno di guerra, l'ipotesi di una collisione accidentale in pista. In poche ore, però, emerge un'altra drammatica verità: si è trattato di una serie di negligenze ed errori. Milano segue incredula l'avvicendarsi delle notizie, mentre alcuni famigliari cominciano ad apprendere del terribile incidente.

Leading experts warn of a risk of extinction from AI Hackers demand $3 million from Scandinavian Airlines Theranos founder turns herself in for 11-year prison term Thanks to today's episode sponsor, Barricade Cyber Solutions Have you fallen victim to a ransomware attack? Don't worry! Barricade Cyber Solutions has helped thousands of customers in situations just like yours. Their proprietary ransomware recovery services are designed to quickly get your business back on track. Their team of experts will identify the source of the attack and provide a comprehensive solution to prevent it from happening again. You can count on them for the security of your data and systems. Visit barricadecyber.com For the stories behind the headlines, visit CISOseries.com.

About this program Host Terry Lipshetz is a senior producer for Lee Enterprises. Besides producing the daily Hot off the Wire news podcast, Terry conducts periodic interviews for this Behind the Headlines program, co-hosts the Streamed & Screened movies and television program and is the producer of Across the Sky, a podcast dedicated to weather and climate. Lee Enterprises produces many national, regional and sports podcasts. Learn more here. On the version of Hot off the Wire posted June 1 at 6:35 a.m. CT: After sailing through the House on a bipartisan vote, the debt ceiling and budget cuts package now goes to the Senate. President Joe Biden negotiated the deal with Speaker Kevin McCarthy to avert a U.S. default crisis. It's time for residents along the southeastern U.S. coastline to get plans in place as the 2023 Atlantic hurricane season gets underway on Thursday. There are media reports that Justice Department prosecutors have obtained an audio recording of former President Donald Trump from after he left office in which he talks about holding onto a classified document related to a potential attack on Iran. Ukrainian officials say the latest pre-dawn Russian missile attack on Kyiv on Thursday killed at least three people, including a 9-year-old child and her mother. Investigators say a train derailment a year ago in the German Alps that left five people dead was caused primarily by damaged concrete ties on the track. Canada will soon become the first country in the world where warning labels must appear on individual cigarettes. The NBA Finals start tonight, Monty Williams will coach the Detroit Pistons, Cincinnati Reds have won 5 in a row, the Nats savor a victory, and Purdue's Zach Edey pulls out of the NBA draft and will head back to college for his senior year. Jurors have found “That '70s Show” star Danny Masterson guilty of two out of three counts of rape, and he could get 30 years to life in prison. On the version of Hot off the Wire posted May 31 at 4 p.m. CT: The debt ceiling and budget cuts package is heading toward a crucial House vote. President Joe Biden expressed optimism the deal he negotiated with Speaker Kevin McCarthy would pass Wednesday. President Joe Biden has approved a new package of military aid for Ukraine that totals up to $300 million and includes additional munitions for drones and an array of other weapons. Texas Gov. Greg Abbott has named John Scott to temporarily serve as the state's attorney general. U.S. job openings rose unexpectedly in April a sign the American labor market remians surprisingly resilient as the Federal Reserve pushes interest rates higher to combat inflation. Sweden, which has the lowest rate of smoking in the Europe Union is now close to declaring itself “smoke free” — defined as having fewer than 5% daily smokers in the population. A representative for Al Pacino confirms that the 83-year-old actor and 29-year-old Noor Alfallah are expecting a baby. A third man has been charged in the 2002 shooting death of Run-DMC star Jam Master Jay. After ballooning for years, CEO pay growth is finally slowing. The typical compensation package for chief executives who run S&P 500 companies rose just 0.9% last year, to a median of $14.8 million, according to data analyzed for The AP by Equilar. Scandinavian Airlines says travelers will soon be able to book flights on the carrier's first commercial flights that are due to start five years from now in Sweden, Norway, and Denmark aboard electric-powered aircraft. China has warned of the risks posed by advances in artificial intelligence while calling for heightened national security measures. —The Associated PressSee omnystudio.com/listener for privacy information.

Catch up on the cybersecurity and tech news of the week with Don, Dan, and Sophie as they cover the latest. This week in tech, Microsoft created support for users running Windows 11 on Macs, and Microsoft’s email customers were reporting inboxes flooded with spam despite email filtering. Meanwhile, Linux dropped systemd 253, introducing a new tool to create Unified Kernel Image (UKI) files. This week in cybersecurity, Microsoft is patching 76 security issues in Windows and OS components, sounding the alarm that some are already being exploited. And finally, in this week’s “Who Got Pwned?” section of the show, GoDaddy revealed that the same group of hackers had access to their networks for 3 years, even though each breach had been detected, and the Scandinavian Airlines website was hacked, compromising the personal information for some customers.

Catch up on the cybersecurity and tech news of the week with Don, Dan, and Sophie as they cover the latest. This week in tech, Microsoft created support for users running Windows 11 on Macs, and Microsoft’s email customers were reporting inboxes flooded with spam despite email filtering. Meanwhile, Linux dropped systemd 253, introducing a new tool to create Unified Kernel Image (UKI) files. This week in cybersecurity, Microsoft is patching 76 security issues in Windows and OS components, sounding the alarm that some are already being exploited. And finally, in this week’s “Who Got Pwned?” section of the show, GoDaddy revealed that the same group of hackers had access to their networks for 3 years, even though each breach had been detected, and the Scandinavian Airlines website was hacked, compromising the personal information for some customers.

Welcome to Cyber Briefing, a short newsletter that informs you about the latest cybersecurity advisories, alerts and incidents every weekday. First time seeing this? Please subscribe. Hello World! It's February 16, 2023. Welcome to a new edition of Cyber Briefing by CyberMaterial. Let's review the latest cybersecurity alerts, advisories and incidents Cyber Alerts Recently patched IBM Aspera Faspex vulnerability exploited in the wild Experts warn of 'Beep', a new evasive malware that can fly under the radar Emsisoft says hackers are spoofing its certs to breach networks Hackers start using Havoc post-exploitation framework in attacks GitHub Copilot update stops AI model from revealing secrets Cyber Incidents City of Oakland issued a local state of emergency after recent ransomware attack Sweden's main public TV broadcaster disrupted by cyberattacks Scandinavian Airlines hit by cyberattack, ‘Anonymous Sudan' claims responsibility

Linking the Travel Industry is a business travel podcast where we review the top travel industry stories that are posted on LinkedIn by LinkedIn members.  We curate the top posts and discuss with them with travel industry veterans in a live session with real audience members.  You can join the live recording session by visiting BusinessTravel360.com and registering for the next event.Your Hosts are Riaan van Schoor, Ann Cederhall and Aash Shravah.Stories covered on this session include -SAS - Scandinavian Airlines postpones it's controversial "wholesale" NDC model they came up with.Whilst not totally unexpected though still sad, the all-NDC airline Flyr filed for bankruptcy this week.Dennis Schaal from Skift writes one of the best travel related news items I've seen in a while, diving deep into what might be behind massive layoffs at Google Flight.Flight Centre Travel Group buys UK luxury tour operator Scott Dunn.A new LCC in Australia takes to the skies, complete with a wacky name - Bonza. Qatar Airways and Airbus settle their legal dispute about paint peeling on the A350s... Finally.Meanwhile (a new section being introduced this week)Virgin Atlantic is re-instating it's London/Shanghai service, whilst I saw British Airways were also resuming some routes to China.Apparently TripActions will rebrand themselves to NavanBonus Stories and Space News!You can subscribe to this podcast by searching 'BusinessTravel360' on Google Podcast, Apple Podcast, iHeart, Pandora, Spotify, Alexa or your favorite podcast player.This podcast was created, edited and distributed by BusinessTravel360.  Be sure to sign up for regular updates at BusinessTravel360.com - Enjoy!Support the show

Creating Amazing Experiences that Make Customers Come Back (Again and Again)  Shep Hyken interviews Dominic Constandi, client services and customer success leader and Chief Customer Officer at ZoomInfo. He shares what customer service professionals can learn from their own experiences and use to create lasting value at every point of their customer's journey.  Top Takeaways:    The first impression is not necessarily the first time you meet somebody or do business with a company. It's what sets the tone for what's to follow. The last impression is what you remember that hopefully brings you back.    The Moments of Truth concept goes all the way back to the 1980's when Jan Carlzon, former president of Scandinavian Airlines, came up with the idea to help his employees create a better customer experience. He defined it as whenever a customer comes into contact with any aspect of a business, they have an opportunity to form an impression. That impression can make or break the experience.    First impressions are Moments of Truth that set the tone for the customer's journey. For example:    Hotels spend a lot of money on their lobbies to create a great first impression. They spend resources to train staff on how to make customers feel welcome the moment they walk in.    How a salesperson answers the first few questions a customer has often determines if they would do business with that company or not.    There is a window of opportunity when customers are ready to purchase a product or invest in a service. It is up to the companies to use data to know the who, what, and when. Who are we talking to? With what message? When is the best time to deliver that message?    Customer experience is more important than ever. Customers are more critical, in this economy, in evaluating what's giving them the most value when making purchases and investments.     You have heard of FOMO or Fear of Missing Out. In this episode, Shep and Dominic discuss FUMU, or Fear of Messing Up, and how it affects customer success. Tune in!  Quote:   "Good decisions made from bad data are just bad decisions you don't know about yet."    About:    Dominic Constandi is the Chief Customer Officer at ZoomInfo, overseeing client service that ensures a seamless experience for his customers.   Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to The Hydrogen Podcast!In episode 162, Forbes discusses the emerging hydrogen economy. I'll go over the article and give you my thoughts on today's hydrogen podcast.Thank you for listening and I hope you enjoy the podcast. Please feel free to email me at info@thehydrogenpodcast.com with any questions. Also, if you wouldn't mind subscribing to my podcast using your preferred platform... I would greatly appreciate it. Respectfully,Paul RoddenVISIT THE HYDROGEN PODCAST WEBSITEhttps://thehydrogenpodcast.comCHECK OUT OUR BLOGhttps://thehydrogenpodcast.com/blog/WANT TO SPONSOR THE PODCAST? Send us an email to: info@thehydrogenpodcast.comNEW TO HYDROGEN AND NEED A QUICK INTRODUCTION?Start Here: The 6 Main Colors of Hydrogen

  “Advertising can be important as it can make new ideas win and kick out old ideas – but campaigns aren't trying to kick anything out – they're just saying, you can have us as well. Where are the train campaigns that are aggressively going after the airliners, where are the co-owned car services that are aggressively going after the SUVs?”   Needless to say, we loved this conversation. We hear how the ‘do it yourself' punk ethos led Gustav from founding a punk band to a successful award winning digital advertising agency with offices in Stockholm, Gothenberg and San Francisco. Gustav tells us how he was fast becoming disillusioned with some of the campaigns he was working on - (broken hearted in some cases) - with assignments becoming less playful and far more commercial. “The internet was moving from being a distributed democratic playground into a cloud controlled user experience owned by a few players - giving them control over creativity and messaging - and that felt a bit scary and weird - and not the environment I really loved.” This shift coincided with the release of Al Gore's ‘An Inconvenient Truth'. And Gustav tells us that at that time, he saw CO2 reduction as an opportunity, not a threat. “Change felt like a good thing - I had no idea we wouldn't embrace it - why wouldn't we use this opportunity to create a better life.” We hear about Gustav's move from agency life to Greenpeace - the fossil fuel ad ban campaigns, the creative inspiration behind handing back his ‘Lion' at the 2022 Cannes Lions Festival of Creativity and how that action struck an emotional chord with the industry, making headline news across ad land. There's a lot covered in our conversation beyond activism and we discuss the fundamental role of advertising and marketing - how people don't understand how marketing works, how advertising changes behaviours, creating unnecessary desires and culture change to align with business models that are wrecking the planet, but with a focus on driving more profit. Gustav shares examples of creative work and business remodelling concepts he championed - one example of how in 2007 he built the digital infrastructure for Scandinavian Airlines to become a ‘travel and meeting' business - including CO2 reduction via train travel and online meetings. And how 2 years later the project was discontinued to refocus on short term profit. “I got so many briefs that just made me want to puke - and I knew it was just going to get worse. I realised that unless we disrupt this from the outside, nothing is going to change. I had the privilege to do that - if you have the privilege to get out and disrupt from the outside, you should.”   We discuss society, a simpler life, less focus on consumption, more focus on living, connecting, being. As Gustav shares… “You need to change your lifestyle and it needs to be changed on a system level.” Huge thanks to Gustav for his time and insights. Yet again, we learned so much - enjoy listening, tell us what you think. Feeling challenged, motivated and ready to disrupt from the outside? Let us know. More information about Greenpeace, the wonderful work they do and how you can support here. You'll find the Podcast on all the usual pod platforms - and if you love it, do share it and spread the word. Talking about climate change and the role we play is one of the most important things we can do. So join the conversation. We're all in this together. Our podcasts are recorded purely via online conferencing platforms, we apologise for any minor sound quality issues.

“Advertising can be important as it can make new ideas win and kick out old ideas – but campaigns aren't trying to kick anything out – they're just saying, you can have us as well. Where are the train campaigns that are aggressively going after the airliners, where are the co-owned car services that are aggressively going after the SUVs?” Needless to say, we loved this conversation. We hear how the ‘do it yourself' punk ethos led Gustav from founding a punk band to a successful award winning digital advertising agency with offices in Stockholm, Gothenberg and San Francisco. Gustav tells us how he was fast becoming disillusioned with some of the campaigns he was working on - (broken hearted in some cases) - with assignments becoming less playful and far more commercial. “The internet was moving from being a distributed democratic playground into a cloud controlled user experience owned by a few players - giving them control over creativity and messaging - and that felt a bit scary and weird - and not the environment I really loved.” This shift coincided with the release of Al Gore's ‘An Inconvenient Truth'. And Gustav tells us that at that time, he saw CO2 reduction as an opportunity, not a threat. “Change felt like a good thing - I had no idea we wouldn't embrace it - why wouldn't we use this opportunity to create a better life.” We hear about Gustav's move from agency life to Greenpeace - the fossil fuel ad ban campaigns, the creative inspiration behind handing back his ‘Lion' at the 2022 Cannes Lions Festival of Creativity and how that action struck an emotional chord with the industry, making headline news across ad land. There's a lot covered in our conversation beyond activism and we discuss the fundamental role of advertising and marketing - how people don't understand how marketing works, how advertising changes behaviours, creating unnecessary desires and culture change to align with business models that are wrecking the planet, but with a focus on driving more profit. Gustav shares examples of creative work and business remodelling concepts he championed - one example of how in 2007 he built the digital infrastructure for Scandinavian Airlines to become a ‘travel and meeting' business - including CO2 reduction via train travel and online meetings. And how 2 years later the project was discontinued to refocus on short term profit. “I got so many briefs that just made me want to puke - and I knew it was just going to get worse. I realised that unless we disrupt this from the outside, nothing is going to change. I had the privilege to do that - if you have the privilege to get out and disrupt from the outside, you should.”   We discuss society, a simpler life, less focus on consumption, more focus on living, connecting, being. As Gustav shares… “You need to change your lifestyle and it needs to be changed on a system level.” Huge thanks to Gustav for his time and insights. Yet again, we learned so much - enjoy listening, tell us what you think. Feeling challenged, motivated and ready to disrupt from the outside? Let us know. More information about https://www.greenpeace.org.uk/ (Greenpeace, the wonderful work they do and how you can support here.) You'll find the Podcast on all the usual pod platforms - and if you love it, do share it and spread the word. Talking about climate change and the role we play is one of the most important things we can do. So join the conversation. We're all in this together. Our podcasts are recorded purely via online conferencing platforms, we apologise for any minor sound quality issues.

Lee is back! This week, Flight Cancellations, changes to Singapore Entry Rules, news from Emirates and Scandinavian Airlines, Berlin Airport is making things easier and Crew Questions! TIME STAMPS: 00:00 Intro 02:25 BA Cancellations 04:01 Singapore Entry Rule Changes 04:49 Emirates 06:34 Scandinavian Airlines 07:34 Berlin Airport 08:35 Airlines cancelling flights until March 2023 10:12 PAY YOUR PEOPLE 12:48 Crew Questions 14:44 Canadian Camping Recovery drink All links available on the Blue Marine Travel Website at www.bluemarinetravel.com. BMT operates 24 hours a day, 7 days a week, 365 days a year. Contact us on blue@bluemarinetravel.com or +44 (0) 1279 661 000 For Lee Harris and daily travel updates: https://lnkd.in/dMJ28rT @bluemarinetravel #travel #yachting #yachtcrew #repatriation #travelling #crew #maritime #superyachts #yachtcharter #yachts #yachting #yachtcrew #crewtravel #yachtinginternationalradio

Quem viaja para ou pela Europa neste conturbado verão de 2022 está se acostumando com uma palavra para descrever aeroportos: caos. Este caos significa desordem: falta de apoio adequado em terra, voos cancelados, malas atrasadas ou perdidas. Por Flavio Aguiar, analista político Mas existe uma ordem profunda por detrás da aparente desordem. Desde o começo do ano o setor aeroviário vem sendo palco de duas constantes: greves, uma atrás da outra, em diversos aeroportos e em muitas companhias aéreas; e falta de pessoal. Somente na Alemanha estima-se que há sete mil trabalhadores a menos no setor. Uma das razões desta escassez é a prolongada pandemia da Covid-19, que afastou  e continua afastando muita gente de seus postos de trabalho. As greves neste setor se espalharam por todo o continente, atingindo em momentos e graus diferentes a Inglaterra, Portugal, Espanha, França, Bélgica, Itália, Alemanha, países da Escandinávia. Dois casos dramáticos: em julho, na Alemanha, cerca de mil voos da Lufthansa foram cancelados nos aeroportos de Munique e Frankfurt devido a uma greve de pilotos; e a Scandinavian Airlines, com sede em Estocolmo, na Suécia, pediu falência depois de uma greve de seus mil pilotos, também em julho. Paralisações em outros setores A onda de greves não se resume ao setor aéreo. Desde o começo do ano paralisações e protestos atingiram o setor portuário da Alemanha e da Holanda, os trabalhadores em plataformas oceânicas de extração de petróleo na Noruega, professores e trabalhadores da educação na Itália, metalúrgicos na Alemanha, trabalhadores e vendedores na Torre Eiffel, em Paris, e até mesmo um setor não muito afeito a estes movimentos. Em junho, diplomatas franceses cruzaram os braços, numa iniciativa que atingiu as representações da França de Tóquio a Washington! Mais recentemente, em agosto, as greves se multiplicaram no setor ferroviário e de transporte urbano no Reino Unido, paralisando em grande parte a capital, Londres. Também houve e há greves nos Correios, nas telecomunicações, nos serviços de coleta de lixo, nos portos, nas usinas de eletricidade e nas fornecedoras de água, em paralisações tidas como as mais intensas e extensas dos últimos 30 ou 40 anos, conforme o setor. Com o fim do verão, espera-se que os movimentos grevistas se estendam para a educação e a saúde. Altas taxas de inflação De um modo geral, culpa-se a elevada inflação. Turbinada pelos aumentos dos custos da energia em consequência da guerra na Ucrânia, as altas taxas elevam o preço dos transportes e dos fertilizantes no setor agrícola, impactando no custo dos alimentos. Estimada em média em 9% no continente europeu, o índice chega a 10,1% na Inglaterra, podendo ir para 13% anuais a partir de outubro. Mas há quem fale também na falta de pessoal, o que piora as condições de trabalho, decido às grandes privatizações britânicas nos setores de transporte, abastecimento de água e fornecimento de energia, e até no Brexit, que complicou as relações comerciais e alfandegárias com a União Europeia. Esta retomada da atividade sindical é também a mais vigorosa desde que, entre 1984 e 1985, a então primeira-ministra britânica, Margareth Thatcher, a “Dama de Ferro”, literalmente sufocou o sindicato dos mineiros com uma feroz política repressiva que inibiu o movimento sindical inglês durante décadas. Tanto na Inglaterra quanto na Europa Continental, os movimentos sindicais desde o começo de 2022 parecem ser apenas o prelúdio do que pode acontecer no futuro, modificando completamente a paisagem social europeia.

Each episode of Reorg's weekly EMEA Core Credit podcast series features detailed discussion on issues and companies across the credit lifecycle. This week's podcast includes discussion of: - The restructuring of Scandinavian Airlines, or SAS, which has filed for Chapter 11. - Ukrainian oil and gas company Naftogaz and the state's sovereign debt situation. - The latest developments in the European primary market and investors expectations after the summer. If you are not a Reorg subscriber, request access here: go.reorg-research.com/Podcast-Trial.

NATO welcomes Sweden and Finland, Scandinavian Airlines bankrupt and your Wednesday pick. Support this show http://supporter.acast.com/arbitrage. See acast.com/privacy for privacy and opt-out information.

A shooter fired on an Independence Day parade from a rooftop in suburban Chicago, spraying the crowd with gunshots initially mistaken for fireworks. Hundreds of panicked revelers of all ages then fled in terror. At least six people were killed and at least 30 wounded. An hourslong manhunt ensued during which residents hunkered down in businesses or received police escorts to their homes. That ended with a traffic stop and brief chase Monday evening, when authorities detained a man they described as a person of interest. The number of U.S. flights being canceled is slowing down, but plenty of travelers are facing long delays as they try to get home from trips over the July Fourth holiday weekend. By late Monday afternoon on the East Coast, more than 2,200 U.S. flights had been delayed and more than 200 were canceled, according to FlightAware. Scandinavian Airlines has filed for bankruptcy in the United States, warning the walkout by 1,000 pilots a day earlier had put the future of the carrier at risk. The group said Tuesday it had “voluntarily filed for chapter 11 in the U.S." A day after Russian President Vladimir Putin declared victory in seizing the eastern Ukrainian region of Luhansk, the mayor of a city that could be next in Moscow's firing line warned residents to evacuate ahead of an expected assault. Sloviansk Mayor Vadim Lyakh's warning Tuesday underscored fears that Russia will press deeper into eastern Ukraine's Donbas industrial heartland after Kyiv withdrew its forces from the city of Lysychansk on Sunday to avoid being surrounded. Pakistani officials say at least nine people, including women and children, were killed as heavy rains lashed southwestern Baluchistan province and triggered flash floods in several places. Hundreds of homes have been inundated in and around Australia's largest city in a flood emergency that was causing trouble for 50,000 people. Officials said Tuesday emergency response teams made 100 rescues overnight of people trapped in cars on flooded roads or in inundated homes. New South Wales state Premier Dominic Perrottet said 50,000 people in and around Sydney were given evacuation orders and warnings to prepare to abandon homes. In sports, holiday baseball highlights, Brittney Griner sends President Joe Biden a note and Wimbledon moves toward quarterfinals. Those stories and more from the holiday weekend on the latest episode. —The Associated PressSee omnystudio.com/listener for privacy information.

Born in Holland, our memory maker soon saw that the world was a great opportunity, offering the flexibility to come and go while learning about new cultures and places. Travel, early on, was part of her DNA. Kristie Goshow recalls her time on Zandvoort Beach collecting bottles where she met her lifelong friend, connecting across languages.See her photos in episode artwork, or click here:Kristie reflects on how travel gives a thirst for knowledge and curiosity; “If one can be exposed to new places, or see people go and come back - it takes away any fear of leaving your safety zone.” From graduating as a mature student in 1997, to spending 9 years living and working in Dubai, Kristie was keen to make the most of it “Life's too short, you got to make sure you have fun in everything you do.”She looks at the travel that gave her the key landmarks in her life, and fondly remembers the importance of her filofax, red mini cooper and her piece of the Berlin wall. In Kristie's Fawlty Towers moment, find out why the bathroom curtain's came to her aid in a roadside truck drivers' B&B. Kristie lives in Orange County, California, with her husband and two children. She started her career working with Scandinavian Airlines and Virgin Atlantic before moving into hospitality. She has worked for hotel brands including Le Meridien, Jumeirah and Viceroy Hotel Group and Preferred Hotels & Resorts. During her 9-year stint in the Middle East she exercised her entrepreneurial passions in launching Table4MeKristie is recognized by HSMAI as one of the top 25 extraordinary minds, and is currently the Chief Commercial Officer with KSL Resorts.  Kristie serves as a member of the HTNG Executive Leadership Group, and AHLA's ForWard Advisory Committee, where it is her mission to advance women in hospitality. Each episode we invite an industry professional to share 2 photographs and a treasured souvenir from their travels representing moments particularly important to them. Join us as we go on a journey through time to explore the significance of each. A Travel Market Life series, a Haynes MarComs production. Hosted and sponsored by Atomize. For more episodes and details of the series Photographs & Memories, visit https://www.haynesmarcoms.agency/travel-market-life

This week we take a look at Revlon, Bausch Health, Tenneco, Scandinavian Airlines and retail chapter 11 trends. For this week's Deep Dive, Kevin Eckhardt, senior legal analyst for Americas Core Credit at Reorg and friend of the podcast, joins us to discuss Jarkesy v. SEC, a recent decision out of the Fifth Circuit court of appeals where the panel held that the SEC's use of administrative law judges to resolve securities fraud cases violates the U.S. Constitution and the implications the decision could have on the viability of the current bankruptcy system.

Engang var SAS synonym med luksus, komfort og punktlighed. Nu er luftfartsselskabet i stedet omhyllet i krisesnak, røde tal og usikkerhed. Hvordan gik det til, at Scandinavian Airlines gik fra at være verdens bedste flyselskab til at være på randen af konkurs? I denne uges Bagom tager erhvervsjournalist Ole Hall os med på turen fra SAS' storhed til fald. Bagom er en podcast, der hver uge dykker ned i en vigtig historie - fundet og fortalt af Orienterings journalister. Vært: Nickolaj Sander.

Vad hände egentligen med Scandinavian Airlines Flight 751? Hur kunde det gå så fel så snabbt efter start? Och vad hände efter olyckan i Gottröra?Wikipedia säger sitt om Scandinavian Airlines Flight 751. See acast.com/privacy for privacy and opt-out information.

Provided as a free resource by DataStax https://www.datastax.com/products/datastax-astra?utm_source=DataMeshRadio (AstraDB) https://www.patreon.com/datameshradio (Data Mesh Radio Patreon) - get access to interviews well before they are released Transcript for this episode (https://docs.google.com/document/d/1nbE4TX34t5B5cJzyLUtNspym0LH7B02whMVqtAvDuy0/edit?usp=sharing (link)) provided by Starburst. See their Data Mesh Summit recordings https://www.starburst.io/learn/events-webinars/datanova-on-demand/?datameshradio (here) and their great data mesh resource center https://www.starburst.io/info/distributed-data-mesh-resource-center/?datameshradio (here) This episode is part of the Data Innovation Summit Takeover week of Data Mesh Radio. Data Innovation Summit website: https://datainnovationsummit.com/ (https://datainnovationsummit.com/); use code DATAMESHR20G for 20% off tickets Free Ticket Raffle for Data Innovation Summit (submissions must be by April 25 at 11:59pm PST): https://forms.gle/gRa8hCFQAkmbtmSJ7 (Google Form) Scott interviewed Daniel Engberg, Head of AI, Data, and Platforms at Scandinavian Airlines. Daniel will be presenting on "Structuring an Enterprise-Wide Data Organization" on May 6th in track M4. A key point Daniel made right away was that organizational structure should be tailored to accomplishing your goals - so we have to know what those goals are first. What are the capabilities we need to meet those goals? "Traditional" companies are often locked into their structure - silos by competence; so data engineering in one silo, marketing in another, sales in another, and so on. Daniel is interested in figuring out how we can split up the competencies to create cross-functional, cross competency teams but not cause chaos to the organization as a whole. Daniel gave an example of creating a cross functional team early in the pandemic as there were some very big threats to the business - being an airline when no flights are happening is a scary place. The cross-functional team was able to move so much more quickly than the way the company tackles challenges when it is business-as-usual, achieving their goals in a few days instead of what typically would have taken months. This cross-functional work also created new information sharing connections across the entire company which continues to create additional value. What Daniel learned from that experience, he is trying to replicate as best he can to make it the new business-as-usual instead of a one-off. As the head of AI, Data, and Platforms, he is working to infuse members from his team directly into more projects so they can be part of the teams and decisions instead of handling requests after decisions are made. It also gives his team members the ability to rationalize goals so there is a better ability to do maybe 80% of what would be requested with only 20% of the work in a month instead of the whole 100% in 6+ months - where is the value cut-off? Negotiate instead of take requests. For Daniel, product owners must start working to gather the competencies they need on their own cross-functional teams. But that can cause issues when domains start to hire when they lack strong knowledge in that competency. E.g. domains hiring data scientists when they have no idea how to find a good data scientist whose capabilities match their needs and goals. Or do they even want a data scientist instead of a data analyst? Then the career growth aspect gets challenging too - does a product owner need to know how to grow the career of 10 different types of widely varying roles. We talked about the challenges of dotted lines versus solid lines between a functional manager and a competency manager - who do you listen to? Can we have two solid lines for reporting structure? Daniel believes people want managers who understand their day-to-day work. As stated, hiring into domain teams directly is very tough. Competency Leads need to ensure the company has the right...

In this episode, I get to talk with a retired captain from Scandinavian Airlines. On December 27, 1991, Stefan Rasmussen was piloting an MD-81 out of Stockholm when both engines failed. Having just taken off seconds before and with thick clouds surrounding him, he had no option but to prepare for a crash landing. As they broke out of the low cloud base, he saw an opening in the forest and flew the plane towards the field. His piloting skills saved the lives of all 129 people on board the flight. As a student pilot, I'm very interested in learning about aviation incidents and how they can be avoided. After hearing Stefan's story, I reached out and he graciously agreed to talk with me about the experience. However, I knew that a heroic few seconds of skillful actions don't happen by luck, so I wanted to hear more of his story. Come to find out, saving the lives of 129 people on that cold winter's day was only the tip of the iceberg for Stefan. In today's episode, he shares the story of how he became a pilot, some of the adventurous flying he's been able to do, and how his parents' values became the foundation for how he lives his life. This is part 1 of a 2 part series. In our next episode, he'll share the SAS flight 751 incident from his own perspective and discuss how aviation safety has and still can be improved. Listen to Stefan's music here: https://open.spotify.com/artist/5uZE0Y2Yv3NwHQwETVKaVZ?si=SzaRqqTnTXONZ-XSKfdJcA (Spotify.com).

Scandinavian Airlines SAS is undergoing an extensive reform where the company systematically modernizes its data processes and enhances analytics. In a business where data is vital and comes from various sources, it's not easy to leave legacy systems behind. How to balance short-term needs and long-term objectives? Our guest Jonas Blomqvist works as Head of Analytics & Data at SAS. In this episode, he shares practical experiences along the way. Remember to join the Data Insiders community!

Can there always be an opportunity in a crisis? For some, it's easier to find that for others, but in this conversation we find out how one of the airline industry's best known brands used the onset of covid to reassess their digital ambitions and create new ways of working for the future. In this episode we talk to Charlotte Svensson, EVP & CIO at Scandinavian Airlines

Casper Moller is the Executive Director of Claus Moller consulting. 1975 Claus Moller invented the Time Manager® results tool. He has since been a pioneer in the field of service management. He coined the concepts: ”Putting People First”; “The Human Side of Quality”; “A Complaint is a Gift” and “Employeeship”. Claus Møller's Employeeship concept has become synonymous with the idea of participative management in Scandinavia. His concepts were used to turn SAS, Scandinavian Airlines, from making a loss to profit in one year. Claus passed away two years ago, but his son Casper Moller has taken over the concepts. He continues to share his timeless principles in organizations around the world. More about Clause Moller Consulting The documentary where I found him (in Swedish) More about STC: https://www.instagram.com/strategictechcoaching/ https://strategictechcoaching.com/

Vad hände egentligen med Scandinavian Airlines Flight 751? Hur kunde det gå så fel så snabbt efter start? Och vad hände efter olyckan i Gottröra?Wikipedia säger sitt om Scandinavian Airlines Flight 751. See acast.com/privacy for privacy and opt-out information.

En æra i SAS er slut. I dag udfases det sidste eksemplar af den trofaste arbejdshest, Airbus A340, og flyves til ophuggeren i Arizona. Vi fik lov at tage afsked med flyet og fik en snak med SAS Chief Fleet Pilot, Thomas Lunding.I denne episode af vores populære podcast, så tager vi afsked med det sidste eksemplar af Airbus A340 i SAS flåden. I dag flyves flyet på sin sidste rejse til Pinal Airport i Arizona.Vi mødtes SAS Chief Fleet Pilot, Thomas Lunding, i Københavns Lufthavn. Det er ham som skal flyve flyet til Arizona. Netop denne specielle tur samt flyet generelt fik vi en snak med ham om.Læs også:Farvel til den sidste SAS Airbus A340 - se de mange billeder fra det sidste besøg ombord.Del meget gerne denne podcast med dine venner. Vi vil blive meget taknemmelige, hvis du vil hjælpe os med at få spredt denne podcast, så endnu flere kan rejse smartere i fremtiden.Husk at følge vores ugentlige podcast, som bliver udgivet hver fredag. Du kan se alle de tidligere udgaver på dette link.

The Chinese government recently issued new regulations that all passengers on flights to China need to undergo nucleic acid and serum IgM antibody tests in advance. The testing equipment at Copenhagen Airport will be put into use from November 16. Transit passengers need to set aside 4 hours for testing and obtain testing reports. This time is expected to be shortened to 1 hour after 2-3 weeks. Passengers who have undergone pre-boarding double-checks on flights to China at Copenhagen Airport can board directly with the negative test report. Scandinavian Airlines will continue to provide passengers with the latest news about the Copenhagen Airport testing facilities. More flexible rebooking and cancellation for flights connecting to China According to the new regulations, transit passengers need to undergo nucleic acid testing and serum IgM antibody testing in countries that fly directly to China, which may require extending their stay in Copenhagen, and thus need to rebook or cancel the original flight to Copenhagen. In order to facilitate passengers to accept the test on time, SAS is allowing passengers to rebook or cancel the flight to Copenhagen for free. The resulting change fee, refund fee and possible fare difference will be all exempted, that is to say, all are free. Normally, European inland segments are not allowed to be changed or cancelled individually. Please note that SAS is not responsible for other expenses incurred due to rescheduling, such as accommodation. There is no refund for cancelled connecting flights. Extra Check-in Baggage For Students Fly From China Scandinavian Airlines are now launching very attractive one-way tickets from China. All students departing from China who purchase SAS flight tickets in economy class only need to show a valid student ID at the airport check-in counter to check in one extra piece of luggage. This means that students travelling in economy class (except for Go Light) can carry two pieces of checked luggage, each of which must not exceed 23 kg. The free extra baggage check will be done manually at the airport check-in counter.

Olec har dårlig samvittighet ovenfor Bergen by, etter han kom med noe uheldige uttalelser sist episode. Per har vært ute og flydd igjen, noe som har satt aggresjonsnivået hans til maks, og han tar det gå ut over Scandinavian Airlines. Og vi har gjest! Hun driver siden "angst.humor" på både Instagram og Facebook med 20k følgere. Gjennom å dele humoristiske betraktninger fra angstens verden, både andres og egne, har hun funnet en plattform som både kan more og hjelpe oss med frynsete nerver. Hos oss deler hun hvordan det startet, og forteller også sin egen historie. Og hun spør; Kan humor kurere angstlidelser? Marit Morch Olsen er på besøk! Velkommen. See acast.com/privacy for privacy and opt-out information.

When Captain Stefan Rasmussen hears a strange noise as part of Scandinavian Airlines Flight 751's takeoff rotation, he has no idea that the next four minutes of his life will be spent living out a pilot's worst nightmare. In this week's episode of Take to the Sky: The Air Disaster Podcast, Stephanie tells the remarkable story of a plane brought down by an invisible threat. From quick thinking to unexpected heroes, this story has it all-- but was it enough to save the passengers on board? Join us as we learn about the people and challenges that contributed to an unforgettable legacy!

Despite a growing focus on national identity in and outside the Nordics, the Nordic regional identity persists. The participants of this podcast explore what is takes to make a region consisting of numerous nation states a success, comparing it to other areas, such as the Baltics and Eastern Europe. An important concrete example that is discussed is an advert produced by Scandinavian Airlines in February of this year, which sought to deconstruct and construct identity markers of Scandinavia (Denmark, Norway, Sweden), and received a wave of feedback, both negative and positive. Listen to this podcast which starts its investigation with ideas of regional identity. Be sure to also listen to the other nordics.info podcast on identity, which focuses more on national identity! #nordicsinfo #ReNEWHub 

In a press statement released today, SAS is now launching its traffic programme for July. Scandinavian Airlines is bringing back numerous European destinations the airline previously served, and in addition, trans-Atlantic flights from Copenhagen airport to New York, Chicago and San Francisco will resume operations as well. In total, the July traffic programme indicates a capacity increase from 30 aircraft in June to over 40 in July, equivalent to just under 30 per cent compared with the corresponding period last year. After resuming a dozen European flights earlier this month, SAS is planning ahead with more destinations to be served in July. Scandinavian Airlines is resuming flights in stages in June where a dozen destinations has been planned with limited frequencies, however, the airline is still not operating as normal due to the complexities of travel restrictions in different countries they fly to. The flexible booking policy is still in place which allow one-time free reservation modification. SAS planned to operate up to 30 aircraft by the end of June, and putting 10 more aircraft in service with the expanded traffic program in July, an overwhelming majority of flights will be resumed from Copenhagen, Oslo and Stockholm. In addition to a number of routes from Copenhagen, SAS is also resuming international flights from Oslo to a number of destinations, including Reykjavík, and continuing its operations to Finland and London from Stockholm. Here’s the list of destinations SAS is resuming flights to: Copenhagen: Oslo: Stockholm Stavanger Aalborg Alta Ängelholm Aberdeen Aarhus Bardufoss Gothenburg Faeroes Bodø Kalmar Malaga Evenes Kiruna Palma de Mallorca Kirkenes Luleå Alicante Longyearbyen Malmö Athens Tromsø Östersund Nice Lakselv Skellefteå Split Ålesund Umeå London Bergen Visby Berlin Haugesund Malaga Dusseldorf Kristiansand Alicante Frankfurt Kristiansund Palma de Mallorca Hamburg Molde Aten Munich Stavanger Thessaloniki Stuttgart Trondheim London Amsterdam Athens Rome Bologna Malaga Milan Rome Alicante Faro Milan Palma de Mallorca Split Brussels Split Helsinki Faro Barcelona Oslo Gdańsk Billund Copenhagen Geneva Gran Canaria Zurich Nice Reykjavík Aalborg Palanga Aarhus Vilnius Stockholm Stockholm Copenhagen Oslo Reykjavík Stavanger Bergen Trondheim New York Chicago San Francisco SAS - Scandinavian Airlines tweeted: We continue to slowly reopen routes. From July, we will fly to Alicante, Faro, Rome and 7 other destinations again. In addition, we are adding more flights on our intra-Scandinavian routes. Full program: #flysas #wearetravelers

Oil company BP to write off up to $17.5B of assets BP says it will write down 17-and-a-half billion dollars of its assets as it downgrades its oil price expectations for the next 30 years. The British energy giant has cut its price forecast by about 30 per cent - valuing Brent crude futures at around 55 dollars a barrel through to 2050. BP also predicts the coronavirus crisis will accelerate a shift towards greener energy. Scandinavian Airlines seeks $1.3B in new funds Scandinavian Airlines says it will need 1-point-3 billion dollars in new funding to survive the coronavirus pandemic. The company was forced to halt most of its flights as a result of lockdown measures. It's also started a process to cut 5-thousand jobs. Germany acquires $337M stake in biopharma firm CureVac Germany will invest more than 300 million dollars in biopharmaceutical firm CureVac to develop a vaccine for the coronavirus. The government will acquire a 23 percent stake in a deal that values the company at 14-point-6 billion dollars. German-based CureVac is scheduled to start clinical trials for a Covid-19 vaccine this month.

Dror Poleg, world renowned author of Rethinking Real Estate, chats with Bold Founder, Caleb Parker in London during his UK book tour. Dror explains why the old way of leasing space is becoming obsolete and how to finance the next phase of growth for Space-as-a-Service. Follow Dror on Twitter: https://twitter.com/drorpoleg *(More about Dror below) Subscribe Apple | Spotify | Google | Stitcher | Podbean   Questions answered in this episode In your LinkedIn article you refer to the hotel industry offering a few hints into the future of Wework, with lessons we can all take away for how to finance the next phase of growth for Space-as-a-Service. Can you elaborate? You state that WeWork should not use venture capital to finance long leases or building acquisitions. Would you give this advice to the other operators in this sector? You say demand for space-as-a-service is growing and owners are coming to terms with the fact that the old way of leasing space is obsolete. Is that why are you keen on management and franchise deals with traditional landlords? The way buildings are valued (particularly here in the UK) is a barrier for the proliferation of management agreements. Do you expect this to change anytime soon? What is the future of finance, or “capital stack” as you like to call it, for CRE?  Will a PropCo/OpCo brand emerge? Value Bombs and tweetables There’s a growing gap between what customers want and what landlords and their investors are willing to deliver. There’s a missing service layer. There is insatiable demand for flexibility and service that is not going away. Wework got the investor profile wrong. Commercial real estate investor profiles need to evolve to align with the different layers of risk to deliver space-as-a-service. Landlords have been sheltered from the new risk created by the demand for space-as-as-service. Building valuations will have to change to account for this new risk of not having space-as-a-service. Brand will become an important factor in building valuations. New sources of funding will make up the future capital stack of CRE finance. CRE Investors will bypass managers and partner directly with space-as-as-service brands. Resources Dror's LinkedIn article referenced: https://www.linkedin.com/pulse/hotel-masayoshi-how-fund-future-real-estate-dror-poleg/ Book: Rethinking Real Estate https://www.rethinking.re/   About Dror Dror Poleg is the author of Rethinking Real Estate and the Co-Chair of the Urban Land Institute’s Technology and Innovation Council in New York. His insights on the future of cities and buildings have been featured in publications including the Wall Street Journal, Forbes, The Globe and Mail, and Business Insider. Dror briefs and advises senior executives from multibillion dollar companies such as AvalonBay Communities, British Land, Liberty Mutual, Dubai Holding, and Cushman & Wakefield. Dror’s work draws on his experiences as a real estate and technology executive in the US, China, UK, and Australia, as well as on his formal training at the London School of Economics, INSEAD, and Swinburne University of Technology. Previously, Dror served as Vice President of Kardan Land, where he oversaw the expansion of a $3b property portfolio in partnership with investors such as Blackrock MGPA and Frasers Properties; as CEO of Otherz.com, an app development company; and as Head of Digital at Standards Group, a creative agency that served clients such as IKEA, Scandinavian Airlines, and Shangri La Hotels.   Sponsors   Bold helps commercial real estate create & manage flexible spaces to dream, create, share, and succeed in. Now part of NewFlex (www.workbold.co)   NewFlex delivers and manages a range of branded solutions for every type of building, in every type of location, for every type of occupier. Including the flexibility to develop your own brand. All enabled by flexible management contracts where we are invested in making money for you. (www.newflex.com)   A Podcast Company is the leading podcast production company for brands, organizations, institutions, individuals, and entrepreneurs. Our team sets you up with the right equipment, training, and guidance to ensure you sound amazing. - (https://www.apodcastcompany.com and www.podcastsyndicator.com)

Pílula de cultura digital para começarmos bem a semana

Ha fatto molto discutere lo spot della compagnia aerea Scandinavian Airlines. La pubblicità della compagnia, raccontando come molte cose tradizionalmente scandinave in realtà non lo sono, invitava a viaggiare per arricchire ancora di più “casa” portando a casa nuove idee e tradizioni. Vediamo di cosa si tratta in questa puntata. Guarda il video sul nostro canale: https://youtu.be/xGDY0y59uo8 Rimani in contatto con noi: https://myurls.co/clipnotes

Bernie narrowly wins New Hampshire, Jussie Smollett gets indicted again, Twitter goes after Mike Bloomberg for being racist, Scandinavian Airlines flogs Scandinavians with a self-loathing ad, and much more! Support the show: On the website: http://www.mattchristiansenmedia.com/support Or on SubscribeStar: https://www.subscribestar.com/beauty-and-the-beta  Superchat on Streamlabs instead: http://bit.ly/2CUSiSv  Deals for listeners: https://www.mattchristiansenmedia.com/deals  Find listeners in your area: https://www.mattchristiansenmedia.com/community  Show merchandise: http://bit.ly/2nxSaj6 (If there are items absent that you'd like to request, email us and we can accommodate) Clips YouTube channel: http://bit.ly/2O72ZsZ  Clips BitChute channel: http://bit.ly/32InGPc  Alternative video platforms:DLive: http://www.dlive.tv/mlchristiansen BitChute: http://bit.ly/2P9UrxT  Contact and social media:http://www.mattchristiansenmedia.com/contact Email: beautyandthebeta@gmail.com Blonde's channel: http://bit.ly/23RrR3z  Our Discord server: New users use this link: https://discord.gg/Uhattun  Existing users use this link: https://discord.gg/4rkxcZv  Beauty & the Beta on demand: http://bit.ly/1TUcepj Listen on Apple Podcasts: http://apple.co/23YM9rM Listen on Google Play: http://bit.ly/2iFWOqD Listen on Soundcloud: http://bit.ly/1TUce8E Listen on Stitcher: http://bit.ly/1TlubhE Listen on Podbean: http://bit.ly/1TUcnJ8  Artwork by Facepalm RealityFacepalm Reality's Twitter: http://bit.ly/2AZfI4V Facepalm Reality's YouTube channel: http://bit.ly/2uxbrr9  MusicFast Car remix: https://youtu.be/7dzaVrhphlE Bearing and SugarTits' cover of "Catch the Wind" https://youtu.be/DPZtCSScFWM "Dog Park" and "Odahviing" written and performed by AENEAS: http://bit.ly/2sibPZ7  Items referenced:B&TB song by Morbicae: https://youtu.be/hv1sbnXouCc  Heil Honkler song by Morbicae: https://youtu.be/aAuX4HvVUKc Trump says start your engines: https://youtu.be/VTnP2ZAekEw Trump’s Daytona lap: https://bit.ly/2Sx26K6  YouTube removes video of Rand Paul mentioning Erica Marshmallow: http://bit.ly/38xD3wn  Fuentes banned from YouTube: http://bit.ly/2tXReeW Too many white kids in the UVA multicultural center: http://bit.ly/37nOrcJ  Myles Garrett doubles down: https://es.pn/2OYs33b  Myles Garrett Jussie photoshop: http://bit.ly/2UYEeki  Jussie indicted again: http://bit.ly/38ybt1V  Kim Foxx blames Trump: https://washex.am/323XCOy  Avenatti convicted: https://archive.is/myKhn  Political motive for Florida tent attack: http://bit.ly/2w3hiG6 New Hampshire slap attack: http://bit.ly/2OQJxhS Bernie Bros threaten Nevada Culinary Union: http://bit.ly/38AvuVx Andrew Yang quits: https://n.pr/3bvtJuJ  Yang whipped cream: https://youtu.be/u3UfIPyRlrE  Will the Yang Gang support Trump?: https://bit.ly/2P1PLvA Michael Bennet quits: https://politi.co/2us3dBT  Bennet 2020 announcement: https://youtu.be/hLy4E3i0y7E  Bennet ends campaign: https://youtu.be/rUQz-MONmzk  Deval Patrick quits: https://n.pr/2Hj2oxS  New Hampshire Primary results: https://politi.co/2HsZBSP  Turnout decent in NH: http://bit.ly/2vogHyG  Biden says any Democrat can beat Trump: http://bit.ly/2SkfEst    Warren takes a college student’s money: http://bit.ly/3bFIwTR  Katie Tur talks to Trump voter: http://bit.ly/2SEjcER Trump’s New Hampshire turnout: https://politi.co/2Sv4EIT  RCP polling aggregations: http://bit.ly/2SWuK9r Trump-Roger Stone controversy: http://bit.ly/321gQ7k  Eric Swalwell won’t rule out impeaching over Roger Stone: https://youtu.be/JMglmDtV1W4 Warren says Barr should be impeached: http://bit.ly/37sazCQ Bloomberg stop and frisk audio: http://bit.ly/37eCF4d  Current circulation of the audio: https://bit.ly/2HFOOFf  About Terry stops/stop and frisk: http://bit.ly/2UWr2MJ  Bloomberg apologizes: https://cnn.it/3bLnAKO  Bloomberg considering Hillary as running mate: http://bit.ly/38wcJTf Bernie prank call: https://youtu.be/Leh-QlpD0Yk What is truly Scandinavian?: https://youtu.be/ShfsBPrNcTI Ad controversy timeline: http://bit.ly/38EZgZu  Bomb alert in Copenhagen: https://bloom.bg/37v6eP1  ‘Trolls’ went after SAS ad: http://bit.ly/3bIK0wC Hoax hate, First Nations University of Canada: http://bit.ly/2UVmvKB Cringe, Seattle city council song: http://bit.ly/3bJWynt  About the song: http://bit.ly/2UVovCv 

Bedrifters aksjekurs er avhengig av TV-reklame. Scandinavian Airlines demonstrerer hvordan man "pisser" på egne kunder. Elon Musk synes Facebook er kjedelig og vi hater fortsatt telefonselgere. Episodens innslag:Er bedrifters aksjekurs avhengig av TV-reklame?Scandinavian Airlines mener det betyr absolutt ingenting å være skandinaviskElon Musk synes Facebook er kjedeligPostnord stopper all post til og fra KinaTelefonselgere topper antall klager som Forbrukertilsynet mottok i 2019Hans-Petter & Co presenteres av:CheckIn - forenkler påmelding og billettsalgEpisodens sponsor:CheckIn - forenkler påmelding og billettsalgLenker til at jeg har snakket om, finner du på HansPetter.info. See acast.com/privacy for privacy and opt-out information.

London Mayor Sadiq Khan has raised eyebrows by embracing a Nubian Skin ad, featuring women in their underwear, as being "empowering," despite banning a Protein World ad featuring a slimmer woman in a bikini. Then, Taylor Swift embraces feminist victimhood with the song "The Man," Scandinavian Airlines disses Scandinavia, and women advocate for stealing tampons. Go to BlackRifleCoffee.com/Lauren and use code LAUREN for 20% OFF Go to Bambee.com/CHEN to schedule your free HR audit! Receive your FREE guide to NetSuite today, go to Netsuite.com/LAUREN Learn more about your ad choices. Visit megaphone.fm/adchoices

Dror Poleg is the author of Rethinking Real Estate and the Co-Chair of the Urban Land Institute's Technology and Innovation Council in New York. He is a former real estate and technology executive who now dedicates his time to researching the impact of technology on urban life and the way physical assets are designed, used, and valued. Dror advises executives across the real estate universe on emerging business models and consumer behaviors. His clients include multibillion dollar companies such as AvalonBay Communities, British Land, Liberty Mutual, Dubai Holding, and Cushman & Wakefield, industry organizations such as the National Multifamily Housing Council, NAIOP, EPRA, and INREV, as well as venture-backed startups such as Breather, Bumblebee Spaces, and Carson. Dror's work draws on his experiences living and working in some of the world most vibrant cities — Paris, London, Tel Aviv, Beijing, Melbourne, and New York — as well as his formal training at the London School of Economics, INSEAD, and Swinburne University of Technology. His insights and research have been featured in reports and events by Moody's, KPMG, PwC, the Royal Institute of Chartered Surveyors, Business Insider, Forbes, The Real Deal, PERE, Cheddar TV, CRETech, MIPIM, Real Estate Weekly, and Estates Gazette. Previously, Dror served as Vice President of Kardan Land, where he oversaw the expansion of a $3b property portfolio in partnership with investors such as Blackrock MGPA and Frasers Properties; as CEO of Otherz.com, an app development company; and as Head of Digital at Standards Group, a creative agency that served clients such as IKEA, Scandinavian Airlines, and Shangri La Hotels. *********** ♥ ---- Thank you for watching this video—Please SHARE IT and leave a comment! I LOVE to personally read & reply to all comments.---- ♥ ►► Christine and her team are the creators of Kndrd.io: The comprehensive software solution that uses technology to put the LIVING into CoLIVING. ◄ ◄ *Register for a FREE account at https://kndrd.io/register

In episode 85 UNP founder and curator Grant Scott is in his shed commenting on  the death of populist photo magazines, considering end of the year and end of the decade photo lists and the importance of photographing family. He also explains his new photography related parlour game, the perfect Christmas entertainment! Plus this week photographer Alex Buisse takes on the challenge of supplying Grant with an audio file no longer than 5 minutes in length in which he answer's the question ‘What Does Photography Mean to You?' Alex Buisse's expedition photography has led him around the world, he has sailed an expedition yacht around Cape Horn, climbed a granite spire alone for four days, named three mountains in Greenland, photographed the 2016 Rio Olympics, skied to the North Pole, climbed K2, flown from the summits of snowy peaks, trekked through the wilderness of Tierra del Fuego and kayaked with sea lions in the Galapagos Islands, among many other adventures. Alex is an alumnus of both the Eddie Adams and the Conflict Photography Workshops and is based out of Chamonix, in the French Alps. He is an ambassador for Nikon France, Peak Design, Moken Vision and Datacolor and is represented by Novus Select and Wonderful Machine. His clients include Sports Illustrated, International Olympic Committee, Scandinavian Airlines, Red Bull, Adidas, Nissan, Microsoft, BMW, Patagonia, NationalGeographic.com, Outside magazine, Alpinist magazine, Rock and Ice magazine CNN, ABC News, The Telegraph and The Independent. www.alexbuisse.com If you have enjoyed this podcast why not check out our A Photographic Life Podcast Plus. Created as a learning resource that places the power of learning into the hands of the learner. To suggest where you can go, what you can read, who you can discover and what you can question to further your own knowledge, experience and enjoyment of photography. It will be inspiring, informative and enjoyable! You can find out here: www.patreon.com/aphotographiclifepodcast You can also access and subscribe to these podcasts at SoundCloud https://soundcloud.com/unofphoto on iTunes https://itunes.apple.com/gb/podcast/a-photographic-life/id1380344701 on Player FM https://player.fm/series/a-photographic-life and Podbean www.podbean.com/podcast-detail/i6uqx-6d9ad/A-Photographic-Life-Podcast Grant Scott is the founder/curator of United Nations of Photography, a Senior Lecturer and Subject Co-ordinator: Photography at Oxford Brookes University, Oxford, a working photographer, and the author of Professional Photography: The New Global Landscape Explained (Focal Press 2014) and The Essential Student Guide to Professional Photography (Focal Press 2015). His next book New Ways of Seeing: The Democratic Language of Photography will be published by Bloomsbury Academic in 2019. His documentary film, Do Not Bend: The Photographic Life of Bill Jay can now be seen at www.youtube.com/watch?v=wd47549knOU&t=3915s. © Grant Scott 2019

I denne episode af vores populære podcast er vi til præsentation af den nye bemaling af SAS-flyene. Hør hvad SAS-chef Richard Gustafsson sagde under præsentationen. Vi får også svar på vores læseres spørgsmål til EuroBonus.SAS har længe teaset for at de ville komme med ny bemaling på deres fly når de får leveret deres nye Airbus A350 i november måned. Torsdag kunne SAS så endeligt løfte sløret for hvordan flyene i fremtiden kommer til at se ud. Hør hvad SAS-chef, Richard Gustafsson sagde i forbindelse med præsentationen.Vi har også - tidligere på ugen - til SAS After Work, som er et arrangement for Diamond- og Pandion-medlemmer i EuroBonus. I den forbindelse havde medlemmerne af vores Facebook-gruppe samlet en masse spørgsmål og stemt på hvilke de helst ville have svar på. Vi mødte Thomas Engelhart, SVP for Loyalty i SAS og han stillede velvilligt op for at give os svar på de mest populære spørgsmål til EuroBonus.Læs også: Sådan kommer SAS-flyene til at se ud i fremtidenLæs også: SAS mødte Diamond-medlemmerne og fortalte om ændringer i EuroBonusDel meget gerne denne podcast med dine venner. Vi vil blive meget taknemmelige, hvis du vil hjælpe os med at få spredt denne podcast, så endnu flere kan rejse smartere i fremtiden.

One of the more memorable books in my library was published in the summer of 1987. It was written by the Jan Carlzon, CEO of SAS Group, owner of the airlines Scandinavian Airlines and Scandinavian Airlines Ireland. I had been reading of him in the business press so I was anxious to read the book … Are You In Touch With Your Business’s Touchpoints? (313) Read More »

This CX Mini Masterclass explains customer "Moments of Truth". Show host and customer experience expert, Julia Ahlfeldt, shares where the concept came from, and how you can use your understanding of Moments of Truth to improve customer journeys and foster loyalty. These moments can make or break a customer journey, so if you’ve heard this term used as a buzzword, but want to learn how to translate jargon into business results, then this episode is for you.     Moments of Truth Just like the term “touchpoint”, "Moment of Truth" (MOT) is another one of the super popular CX buzzwords. I hear it used to describe all sort of things, often incorrectly. (Check out Episode 16 for an overview of what touchpoints really are!) The good news is that the concept of the Moment of Truth is one that has been around for a while and has a pretty clearly documented meaning. This concept was coined by Jan Carlzon, the former CEO of Scandinavian Airlines. He spoke of these as “any time a customer comes into contact with a business, however remote, they have an opportunity to form an impression.” Within this broad definition there are especially crucial moments of truth along the journey. These crucial moments happen when a customer has invested a lot of time, energy, money or emotion in a particular outcome, and that outcome is about to come to fruition. MOTs have a significant impact on customer sentiment or satisfaction. We can even think of them as a sort of “tipping point” for the journey. Within the airline example, the check-in counter experience is a quintessential crucial moment of truth. There are so many steps that lead up to the day of travel. From booking tickets to packing bags, customers typically invest a lot of time, energy and money in their trip before they even get to the airport. All this time, expectations and emotions are mounting. If the customer is greeted at check in with a friendly smile and a complementary upgrade because they are a frequent flier, they’ll be floating on cloud 9 all the way to their final destination. If, on the other hand, the check in agent scowls at the customer and informs them they've been bounced because the flight was oversold, it would set a horrible tone for their trip. The interactions at the check in counter take just an instant, but it’s so much more than that to the customer.   Identifying the MOTs Journeys can have multiple moments of truth. To identify the most important MOTs, start by mapping the customer journey and evaluating the accumulation of customer effort along the way, searching for those points when the effort crescendos into an outcome. Another way to look at this is in terms of “jobs to be done”. Most customer journeys involve little achievements along the way to fulfilling some greater need. Look for these smaller achievements, and you’ll also probably find the moments of truth. In the airline travel journey there are a good handful of key MOTs. Arriving in your seat on the plane and retrieving your bags upon arrival are two other examples of key moments of truth. Each of these moments presents an important emotional fork in the road. The outcomes could reaffirm the customer's brand loyalty and make their effort seem worth it, or it could leave them upset and erode their relationship with the brand.   Designing key memorable moments Once CX professionals identify those crucial moments of truth, it’s time to define what good looks like. Organizations should assess the moments through the lens of what they know customers like or dislike, as well as through the lens of their brand’s aspirations. The Virgin branded airlines have really nailed this balance. Their check in experience is seamless, modern and highly digitized with friendly service staff on hand to assist. These are the building blocks of a good check-in experience, but they’ve also added great branded touches like sleek kiosks, red carpets and mood lighting to all of their check...

    Airbus & SAS have  a Memorandum of Understanding (MoU) for hybrid and electric aircraft eco-system and infrastructure requirements research. The MoU was signed by Grazia Vittadini, Chief Technology Officer, Airbus and Göran Jansson, Deputy President EVP Strategy & Ventures, Scandinavian Airlines. Collaboration begins this month June 2019 and will continue until the end of 2020. 2020 Sulpher Cap Impact Beyond The High Seas For forwarders and shippers, the key challenge of the coming months will come from the higher costs that implementing new environmental shipping regulations will impose on global supply chains. From 1 January 2020, new International Maritime Organization regulations will put a 0.5% cap on sulfur content in marine fuels globally, down from a maximum of 3.5% now.  In EU it ain't  just all about Brexit! This year - 2019 – Climate Change has been high on many EU countries “priority” list; in Denmark – as in many other Nordic and EU countries – 56% of the Danish citizen said that “Climate” was the most important issue and numerous demonstrations in Denmark and many other EU countries have confirmed Climate Change as “key issue” to be tackled by EU and national politicians in the coming years. --- Support this podcast: https://anchor.fm/geoffrey-arend/support

Show Description: In today's current events section, we dive into meditation replacing detention in an elementary school in Baltimore, the Scandinavian Airlines strike, Coca-Cola's unique "sonic branding" marketing campaign, and the Avengers opening weekend box office success. We transition into the real life experience section, where Tim discusses how a few geese taught him an important lesson about facing your daily fears, and Slager is learning key life lessons involving loving and forgiving yourself when it comes to relationships. In book talks, we highlight "Don't Sweat the Small Stuff" by Robert Carlson and "Gameplan for Life" by John Wooden. We talk about compassion toward other people's motivations and inspiring confidence in others around you in all types of relationships. Show Highlights: 5:40-14:10: We recap the weekend of podcast interviews with various business leaders up in Northern Indiana, as well as the "floating" experience at Float Sixty and its benefits. 14:10-18:10: An elementary school in Baltimore, Maryland replaced detention with meditation. We discuss the benefits on the young mind and remarkable results for the school and community. 18:10-25:40: We get into the Scandinavian Airlines strike and its potential business effects, involving cancelled flights, disgruntled customers, and the frustrated pilots who are negotiating a collective bargaining agreement. 25:40-32:10: Coca-Cola is unveiling a new "sonic branding" marketing campaign in Europe, which involves hearing a print ad. We discuss the effects of this unique marketing strategy and how any business can apply it, which leads into a "Mad Men" show review. 32:10-37:40: Avengers' $1.2 billion box office success has the whole world talking, and we explore why and how this movie is doing well. 37:40-51:25: *Tim explains how 3 geese taught him about facing fears, and we dive into strategies on how to approach crucial events and interactions with confidence and comfort. *51:25-1:01:10: Colin highlights important lessons about self-love and self-forgiveness he is learning within his relationships. We lay out different strategies you can implement to get your mind right. 1:01:10-1:06:40: Colin reflects on important takeaways from "Don't Sweat the Small Stuff," involving compassion toward other people's motivations and thought processes. *1:06:40: *Inspired by John Wooden's "Gameplan for Life," Tim talks explains the importance of inspiring confidence in other people

Three years ago, Patrick Walldén sold of the majority of his 165 employee agency to a real estate billionaire looking to diversify his portfolio. Arena group was formed when Patrick created Engage, a new lead agency, and combined it with leftovers from his previous company: Kobama, a digital production agency; and Parapix, a film company. Engage works on building engagement within companies . . . and between companies and their customers . . . .to build brand loyalty. Patrick describes Arena as “where brands meet target groups and interact with them in some positive way.” Rob met up with Patrick at the 2019 South by Southwest Conference in Austin, TX. The two discussed some of the differences and similarities between marketing in Scandinavia and in the USA—the most notable difference being the difference in market size. Arena does work with some large clients. Patrick describes Arena as an activation and communication agency which provides experiential marketing content and event marketing – theater blended with brands and events. A lot of what Arena delivers is product-based. When Scandinavian Airlines faced constant pressure from discount airlines, Arena helped them establish House of Scandinavia, a physical and digital “bonding platform” where Scandinavian Airlines' frequent flyers can interact with the company. The focus is on “all things Scandinavian” – food, innovation, and such trademark Scandinavian values as equality and diversity. Arena creates big brand pavilions for such companies as Volvo and Ericsson in telecommunications. Before social media, it was difficult to get an ROI on huge event marketing platforms. Patrick believes that Social media spin provides the leverage that now makes these big events profitable. Originally, people thought social media and digitalization would eliminate the need for physical interaction. Au contraire, Patrick claims. Social media actually drives the need to meet more in real life. No longer are the high-priced marketing experiences targeted to VIPs. Social media has exploded the number stakeholders or influencers that can leverage this type of marketing campaign. So, business to business marketing is becoming more “personal,” – much of it is becoming business to individual or business to person. How does Arena measure campaign impact? Patrick emphasizes the importance of setting clear targets from the beginning, knowing what you are trying to achieve, and knowing what you could lose. You not only need to know what you need to measure . . . but how you will measure it. If you don't think it through from the beginning, you may be forced into “faking it” by clever post-campaign KPI placement. Patrick has found the huge explosion of skilled gig freelancers in the past 10 years has greatly reduced the need for having a large permanent staff . . . agencies can now expand quickly to meet the demands of a large project . . . and easily reduce staff when the project is complete. He feels flexibility and the ability to quickly adapt will become increasingly essential for agency survival. Patrick can be reached on his company'website at: http://www.arenagroup.eu/ or by email at hello@arenagroup.eu/.

Viasat's Don Buchman sits down with Scandinavian Airlines team and reviews the new in-flight experience!

I denne uges episode kigger vi på to spændende emner. Vi taler med Johan Kofoed, som er ruteplanlægger i SAS, om hvad flyselskaber kigger på når de planlægger nye ruter. Der er mange faktorer som spiller ind. Det fortæller han mere om i dette interview.Derudover ser vi også på et lidt underligt fænomen i flybranchen. Nemlig typer af flybilletter, som flyselskaberne gør alt hvad de kan for ikke at sælge. Ja, det lyder skørt, men ikke desto mindre så er det oftest formålet med de billigste "light" billetter, som tilbydes i markedet idag.Læs også: Flybilletterne som flyselskaberne helst ikke vil sælgeMeld dig ind i vores Facebook-gruppe: Frequent Traveler Danmark

Named Trust Across America 2018 Top Thought Leader in Trust, Anne Bahr Thompson has been inspiring business leaders to use their brands as a motivating force for change for many years. She started to observe and write about how peoples’ connections to companies were turning upside down at the start of the Millennium, before many others identified this shift. With more than 25 years experience as a global brand strategist, Anne is the author of DO GOOD, which explains her pioneering model of Brand Citizenship® – and the cultural dynamics that led to the creation of the model.A former executive director of strategy and planning and the head of consulting at Interbrand, the world’s leading brand consultancy, Anne is the founder of Onesixtyfourth, a boutique consultancy that helps companies align purpose and profit by integrating cultural shifts and a social conscience into brand development. She spent several years in the banking sector in strategic planning and research and began her career at Grey Advertising. Anne brings the knowledge and understanding that only comes from interacting with a lengthy list of the world’s most prestigious brands including: Aegon, adidas, American Cancer Society, Citibank, Emerson, Hard Rock Cafe, IBM, ING, JPMorganChase, Kingfisher, MerckMedco, Microsoft, Pearson, Pepsi, Prudential, Quaker Oats, Roche, Save the Children, Scandinavian Airlines, STA Travel, Stolichnaya, Symantec, ThomsonReuters, Tri-Star Entertainment, UNICEF, Waitrose/John Lewis Partnership and many others.Anne’s writings have appeared in Brands and Branding (Economist Books), hbr.com, Brand Quarterly, Journal of Brand Strategy, Bloomberg News, The Guardian, PR News, and many other industry publications, and she has been interviewed about her mega trends on Fox Business. An active community volunteer, she is extremely proud of the work she has done for non-profit and humanitarian aid organizations, both global and local. She holds an MBA from the Darden Graduate School at the University of Virginia and has been an adjunct professor at New York University Stern School of Business’s London campus.

Despite a 29% year-over-year increase to its labor costs, Ryanair still posted a positive profit margin in the first quarter. Ryan’s eastern European counterpart, Wizz Air, meanwhile faced an even more daunting 43% rise in labor costs and handled it with equal aplomb. Scandinavian Airlines is plodding along, but so are a lot of other legacy carriers in Europe. For the moment, that’s okay. Doing much less than okay is El Al, an airline suffering a big loss in its first quarter despite Tel Aviv enjoying terrific growth in tourism. In the U.S., Delta and United say they don’t fear high oil prices or low-cost longhaul carriers. Should they? Lastly, airBaltic looks for a suitor, and Aeroflot takes a step backward.

We recap the South by Southwest Education conference (SXSW EDU) in 2018 after it ends, talking about the reactions of attendees, educational technology, PBS, escape rooms, political visitors, the educational pipeline from industry on down to K-12, ideas for future SXSW events, and more. Related to this episode: • Scandinavian Airlines direct flight between Austin and Stockholm: http://kut.org/post/scandinavians-apparently-love-sxsw-so-airline-flying-nonstop-austin • The lingonberry: https://en.wikipedia.org/wiki/Vaccinium_vitis-idaea • SXSW EDU (South by Southwest Education): http://sxswedu.com/ • SXSW EDU panel “Practitioner Perspective: Finding Edtech Efficacy”: https://schedule.sxswedu.com/2018/events/PP76404 • Example research paper on an educational product (a K-12 engineering curriculum in this case): https://link.springer.com/article/10.1007/s10956-014-9498-4 • KIPP Chart School network: http://www.kipp.org/ • “What Matters for Charter Performance,” 2017 article from US News: https://www.usnews.com/opinion/knowledge-bank/articles/2017-06-30/3-hidden-findings-from-credos-charter-school-performance-study • PBS Kids apps: http://pbskids.org/apps/ • Engineer's Guide to Improv and Art Games, book available at SXSW book signing and online: https://www.pioslabs.com/improv4design.html • Lead users, in business: https://en.wikipedia.org/wiki/Lead_user • Empathic lead user analysis: http://proceedings.asmedigitalcollection.asme.org/proceeding.aspx?articleid=1604193 • Stanford Design School escape room, Deeper Learning Puzzle Bus: https://dschool.stanford.edu/k12-lab-network/puzzles • Unity for Education, game design engine: https://store.unity.com/education • Unreal Engine for Education: https://www.unrealengine.com/en-US/education • “How Integrating Arts Into Other Subjects Makes Learning Come Alive” from KQED: https://www.kqed.org/mindshift/38576/how-integrating-arts-into-other-subjects-makes-learning-come-alive • “Yes, and” game, similar to “Yes, I know”: https://www.youtube.com/watch?v=cSzCfsGvwj0 • “Reacting to Secretary DeVos at SXSW EDU,” article in Inside Higher Ed: https://www.insidehighered.com/blogs/technology-and-learning/reacting-secretary-devos-sxsw-edu • “Betsy DeVos at SXSW EDU: ‘What Students Really Need Won't Originate in Washington',” article in EdSurge: https://www.edsurge.com/news/2018-03-06-betsy-devos-at-sxsw-edu-what-students-really-need-won-t-originate-in-washington • “Betsy DeVos addresses education inequality during SXSW panel,” article in The Daily Dot: https://www.dailydot.com/layer8/betsy-devos-education-sxsw-panel/ • Panelpicker for next SXSW: https://www.sxswedu.com/panelpicker/ • “What does college and career readiness mean?” article from the Washington DC Superintendent of Education: https://osse.dc.gov/service/what-does-college-and-career-readiness-mean • “How to Prepare Kids for Jobs that Don't Exist Yet,” session at SXSW EDU: https://schedule.sxswedu.com/2018/events/PP72525 • WeCreateEdu, a YouTube educational collaborative: http://www.wecreateedu.com/ • The photo in this episode's cover art was taken at the Austin Convention Center during SXSW EDU 2018. It shows a collaborative wall for attendees to write on and draw on during the conference. Our closing music is “Yes And” by Steve Combs, used under a Creative Commons Attribution License: https://creativecommons.org/licenses/by/4.0/ Subscribe and find more podcast information at: http://www.k12engineering.net. Support Pios Labs with regular donations on Patreon: https://www.patreon.com/pioslabs, or send one-time contributions by buying us coffee: https://ko-fi.com/pioslabs. Thanks to our donors and listeners for making the show possible. The K12 Engineering Education Podcast is a production of Pios Labs: http://www.pioslabs.com.

Shep Hyken Show Notes  Shep Hyken is a Customer Service and Experience expert and Cheap Amazement Officer of Shepard Presentations. He is the New York Times best selling author and has been inducted in the National Speakers Association Hall of Fame for Lifetime Achievement in the speaking profession. Shep works with companies and organizations who wants to build loyal relationships with their customers and employees. His articles has been read in hundreds of publications and he is the author of 5 books, he is also the creator of The Customer Focus, a customer service training programme which helps clients develop a customer service culture and loyalty mind set. Question Tell us a little bit about yourself and your journey What is your view of customer service and customer experience, what do you think is the number 1 reason why it’s not consistent across all industries both private and public sector? If you could describe the most amazing customer experience that you’ve ever had, what would that be and why? How do you stay motivated every day? What is the one online resource, website, tool or app that you absolutely cannot live without in your business? What are some of the books that have had the biggest impact on you? What is one thing in your life right now that you are really excited about – something that you are working on to develop yourself or people? Where can our listeners find your information online? What is one quote or saying that you live by or that inspires you in times of adversity?   Highlights   Shepard Hyken stated that his first education on customer service and experience was when he was 12 years old. He was doing magic shows for parties and he came home and his mom said, “Make sure you write a “Thank You” note.” He thought that was a great idea but little did he know that that was customer service. His dad said, “Follow up a week later and thank them again with a phone call and also ask what they liked about the magic show and find out what was their favorite tricks and how they felt about the show.” And that was also a sales tactic because soon as they said, “Hey you were great” and he would ask why and say, “I notice that little Johnny had a sister, does she need a magic show too?” That was all helpful but what he was learning was: 1 – Show appreciation to customers, 2 – Ask for feedback. His dad actually told him that,“When they tell what tricks they like, if they aren’t mentioning certain tricks as you go and do more and more shows, see if the parents aren’t mentioning the same tricks or are mentioning the same tricks and then you’ll know what tricks you might want to pull out and replace to try and make better because nobody is talking about them.” And he goes, that’s great feedback and isn’t that what we do in business today and that’s why he jokingly say but it’s really no joke that his customer service experience started with common sense that was taught to him by his parents and that’s really where a lot of customer service falls in the world of common sense. There he was age 12 doing that and he worked in Gas Stations when he was a kid and he was in a self serving station when he was in college at a gas station where you pump your own gas but it was a cold day and an elderly woman came, jumped out of her car to pump gas and he said, “Mam, get back into the car, I’ll pump your gas, it’s too cold.” And he pumped her gas and the manager at the gas station as he was a low-level employee, got upset with him for pumping her gas and he said, “This is the right thing to do, the woman could slip, she could break a hip.” She had to be 80 may 90 years old and he thought it was the right thing to do, once again common sense. He believes in all of that and he eventually in that retail organization was a region manager for the convenient stores and gas stations that they had and eventually the station’s operations manager and when they sold their company, he didn’t have a job and he decided to get into the world of professional speaking and he had a little entertaining background and he had some business background, plus he had gone to college, got his degree and he felt he could write a speech and within a very short time, all the research that he was doing and his favorite topic was in that world of customer service, so that’s what he gravitated toward right away and that was over 30 years ago. He was hired back in the early 1980’s by companies like IBM and General Motors and Enterprise Rent a Car, these were his first clients and he’ll never forget because to him IBM was one of the greatest companies and is still a great company but back then they were the ones that really bring customer service on the map, “We want to be so good at what we do that price doesn’t matter.” And of course price always matters at some point but when it becomes less and less relevant, it’s because of the value that you offer and many times that value is because we have a reliable product, we have unbelievable response time, that’s customer experience.   Shepard Hyken stated that what amazes him, he read that customer service they spend about 1/10th of what they spend on marketing and at the end of the day, customer service is the best marketing you can have because if you do a great job, people go out and talk about you. Customer service used to be where the value was and then it slowly shifted to something they call customer experience and experience for a long time was just another word for service. Steve Jobs figured it out and he use him as an example of the Apple products he has, obviously you walk into an Apple store great service, you call their support line, you get great service but really what he figured out is the experience is more important than just the service, although service is a big part of it, when you get your new Iphone or Ipad or your Mac computer, the way it’s packaged alone is a great experience. So all these different touch points the customer has with you and it’s not just people to people touch point, it’s what you experience. He stated that he always quote Jan Carlzon, when he’s doing a speech, he talks about this concept called a “Moments of Truth” and he came up with it and primarily he focus on the people to people experience but he called the “Moments of Truth” in business whenever a customer came into contact with any aspect of the business, they form an impression. Jan Carlzon ran Scandinavian Airlines so his customers were passengers, so there were main impressions that were formed when a customer call to make a reservation, today we go online and do it but back in the early 1980’s when he was running Scandinavian Airlines, you pick up the phone and you made the call, you check your bags at the curb, you make check in at the ticket counter, all of these are major touch points but if you think about it, you sit down in the plane and is the seat comfortable? And he used to joke that if the tray table doesn’t work, the passenger might worry that the landing gear might not work. So it’s like, “They can’t keep the tray table from falling down.” But what is the user experience in addition to the customer service experience, so you combine thoseand that’s the total experience. All of his work for the first three quarters of his career was based on customer service, now a chunk of his work that they do, he is brought in to talk about what is the experience going to be? What can we do to enhance that? Which he emphasize that customer service is a big part of that.   Shep stated that he talks about a cab driver in many of his speeches and it seem to be like a normal cab but when he got in it was spotlessly clean, it had 2 newspapers to chose from waiting for him, he gave him a soda and this was back before bottled water. He had a dish of candy, he asked if he needed to use his phone, he was great and he send him a thank you note because he asked him for his business card because he said he collected them from people he drove. He sent him a thank you note after a ride; think about that, that’s amazing. Every time he goes to Dallas he calls him but he’s retired now. The interesting thing was that has he got to know Frank, he would tell him things like he used to wait at the airport like every other cab driver 2-3 hours in the long line and now he just goes and parks the car and walks and waits 10 minutes for his next customer and he’s managed to make back in the day more than USD $100,000.00 a year as a cab driver because he figured it out, he figured out the average cab drivers making 3 or 4 decent trips a day that are making them money and he’s making 15 or more because he’s not waiting in line, he’s waiting for his customers and he figured it out because it’s customer service and the lesson is there is a big difference between satisfied customers and loyal customers. There is statistics and facts that will prove that satisfied customers don’t always go back to places that satisfy them because the moment they have a chance to do business with somebody a little bit better, a little more convenient, they will do that and that’s the difference and the loyal customer’s a mind set, it’s an emotion, you feel connected, so he felt truly connected with Frank, when he sent him that thank you note, that was it. It was like in that movie with Tom Cruise where he plays a sports agent, Jerry McGuire, “You had me at with the thank you note, you owned me at that point.” Shep stated that he has a lot of stories like that but he really loved that one because of the ordinariness of the job of being a cab driver and taking it to a whole level of being extraordinary and anybody can do that if a cab driver can figure it out, we can do it virtually in any business.   Shep shared how he stay motivated, he stated that he is an optimistic guy and sometimes you’re just born with the luck of thinking that way, some of it has to do with the way you are brought up by your parents. He stated that he has this optimistic outlook, at a very young age he surrounded himself with the right people and even as a teenager, he had great mentors and these people drove him to be more successful because maybe they made him feel good, maybe telling him he’s doing a good job like a coach telling you, “Go out there, you can do it, you did it, that’s great” pat you on the back but he over came fears, he did the magic shows and you would think a kid at age 12 doesn’t have fear, he was scared to death of those little kids staring at him. Even in his mid 20s, he started his speaking business and if the audience was under 100 people, he felt comfortable but as soon as it got bigger than that, he was scared, when he got in front of an audience of 1000 or 10,000 so he’s still nervous but he gets over it because mostly anxiousness than, “I’m scared to get out there.” How do you get motivated? You have to over come things and feel really good about what you do so that drives you. He reads a tremendous amount of good things, one of the things he doesn’t do anymore, he doesn’t watch local news and even the national news, national news keeps you inform of many things but local news, they are showing car accidents, crime scenes and other than the weather and sports, he doesn’t need that negativity in his life, he needs to know the big picture things. He also works out quite a bit and he has fun. He shares that he has a really good balance, he works very hard but he has a really good time, he takes advantage of things when they are in front of him, he has a great wife, great kids. If he’s going to a sporting event, he soaks it all in and he just loves having fun. He works a tremendous amount of hours but when it’s time to have fun, he knows how to do it.   Shep stated that one of the apps that cannot live without in his business is Outlook, he also mention that he loves a good travel app because he travels so much and he’s using TripIt but it feeds into Flight Update Pro and so that way he can track flights coming into his gate, if they are going to be late many times he knows before the gate agent, so because he travels a lot and that’s great. He stated that for email, he just signed up for Sanebox so if you want to check out Sanebox you can put his email address or his name and you can get a free month. What Sanebox is doing is everything that’s coming into his inbox, it recognize when he’s getting a newsletter and puts it in the newsletter box that he can get to it later on. It is actually learning his routine, it is putting his best emails in his inbox and putting everything else in another box and it’s unbelievable accurate, they say it will essentially save you up to 12 hours a month. There is a feature on it called the Saneblack hole, if somebody subscribe you or you start getting on somebody’s promotional email list of a company and you don’t know how you got on the list, you just put it in the black hole and you’ll never see it again. They give you a trail period to play around so that’s a cool app for a reasonable price. He just got a Slingbox at home so now he can watch TV on his phone and where that counts is when he’s traveling on the other side of the world and his favorite sports teams are playing in the USA and he wants to watch them, so that’s a cool app. Another app is BombBomb, if he wants to take a short video that say, “Hey thank you for having me on your show” and then send it to you, he can do it with the phone but what happens is that attaches the video to the email and if the video is too big, it may get block by your email system, so what BombBomb does is allows you to create a cool template that’s custom to you and then you shoot your video and then you send the email and the person just pushes the button and actually plays if they are connected to the internet, it’s a very cool thing and that’s the most basic use. You could have a list of people and you want to send everybody a video message.   Shep shared that he mentioned Jan Carlzon book, Moments of Truth was written mid 1980’s and the first time he ran across Jan Carlzon was in an article but he eventually went on to write the book about Moments of Truth and it’s a thin little book that would take an hour to read. Shep stated that to him one of the greatest customer service books of all time. However, his favorite book is called The Experience Economy by James Gilmore and Joe Pine, what a great concept and they used Starbucks and that book has been out for maybe 10 or 20 years and for a company like Starbucks to maintain its relevancy in the experience base is really cool. He stated that Thomas Peters co-author a book back in the 1980’s called In Search of Excellence and he believes he had 50 companies that he considered most excellent companies in the world and if you look at it 25 years later he doesn’t know if half of them made that list anymore. For Starbucks to stay relevant and he predicts that Starbucks will stay relevant, their module is all about the customer not just about coffee and that’s why Amazon has been so successful and when Jeff Bezos says, “We are trying to stay a step up ahead of our competition, we’re trying to stay ahead of the customer” meaning what are we giving the customer more than what they thought they were going to get, get them something they didn’t know and that’s what Steve Jobs did too with Apple, give them something they didn’t know they needed and create this need or discover the need the customer didn’t realize they needed then deliver on it. To put another book, in the latter part of the 1980’s a guy name Harvey Mackay wrote a book called Swim With the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition, we have anyone out there with entrepreneurial type businesses or anybody that’s in a business to build a relationship with your customer, this book is unbelievable, it’s filled with so much great information, common sense information from a guy that was really doing it at the time.   Shep shared that there are 2 or 3 things, number 1 is they have an amazing online group of courses based on the work he has put into his books and what they do with their training programmes and speaking programmes in person, so he’s very excited about how over the years it has been revolving into a major part of their business. He is just finishing up a book called Be Amazing or Go Home, so that’s kind of fun, you got a choice in life, if you want to come to work, be amazing otherwise why show up for work. The other book that’s coming out next year is a book all about creating convenience, they talked a little bit about that’s a part of the experience, how convenient and easy can you make it for a customer because today you walk into a business, you expect a certain level of customer service and that’s table stake and for the last 30 years he has been talking about the table stakes and now he thinks it’s becoming common when companies get it and understand it, whether they execute on it is another thing, so what’s the next level of delivering amazing service and that is be more convenient than your competition.   Shep shared that listeners can find him at - Shep Hyken Twitter www.hyken.com   Shep shared some of the quotes that inspire him in times of adversity. He loves Jiminy Cricket who said, “Let your conscience by your guide.” In business when he’s up against somebody who is upset about pricing or maybe he’s upset that something is a little more expensive than he thought it was going to be and he always remember Aldo Gucci said, “Quality is remembered long after price is forgotten.” so when he thinks about business in general, it’s not just the quality product, it’s the quality service and experience and even though he didn’t write it, he thinks it’s a mantra we should all subscribe to, we deliver the best part of the quality, an experience, everything does what it’s supposed to do, great people, people aren’t going to be so concern about the price.  Links Moments of Truth by Jan Carlzon The Experience Economy by Joseph Pine II and James Gilmore In Search of Excellence: Lessons from America’s Best Running Companies by Thomas Peters Swim with the Sharks Without Being Eaten Alive: Outsell, Outmanage, Outmotivate, and Outnegotiate Your Competition by Harvey Mackay

This episode features an interview with Ewa and Gosia, a lesbian couple from Poland who won a Scandinavian Airlines contest in 2010 to get married in an airplane. Since same sex marriage and civil partnerships are still illegal in Poland, they used the publicity from the contest to increase exposure about LGBTQ rights and visibility across the country. Join La Shaguita, Ewa and Gosia as they discuss the contest, Gosia's experience as one of the first lesbians to come out on Polish TV in 1995, Ewa and Gosia's coming out process, and the continued efforts toward LGBTQ equality in Poland.  Featuring music by Gaba Kulka. Thanks Gaba! You rock.  

Luisa Santos, LuLu's Ice CreamLuisa Santos was a senior at Georgetown University in 2014 when she decided to test the popularity of ice cream made with liquid nitrogen. Her ice cream was a hit, and she realized she had a winning business idea. She named her business LuLu's Ice Cream. Today she has two stores in South Florida, caters events and can be found on Scandinavian Airlines. Luisa tells us how she built her business and what's next for the company.To listen to the podcast, click here.

In this episode of PNR: This Old Marketing, Joe and Robert discuss the real definition of content marketing.  Mozilla launches a new media platform and Snapchat says NO to native advertising...but do they? This week's rants and raves include an amazingly inaccurate infographic and why the Wall Street Journal doesn't understand what content marketing really is. This week's #ThisOldMarketing example: Scandinavian Airlines.