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By Moshe Beauford At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Justin Robbins, CEO and Founder of Metric Sherpa, for a wide-ranging conversation on the evolving role of AI in customer experience and decision-making process during the technology purchasing phase. Robbins shared insights into his entrepreneurial journey, the growth of Metric Sherpa, and his participation at the event. The discussion explores the current state of AI adoption, practical implementation challenges, strategies for evaluating AI investments, and how organizations can make smarter technology purchasing decisions in an increasingly crowded market.
At NiCE World 2026, Moshe Beauford, Technology Editor at Technology Reseller News, sat down with Rachael Schaeffer, VP of Growth and GTM Execution at Concentrix, for a candid discussion about AI’s growing role in customer experience and business operations. Schaefer cautioned against organizations pursuing wholesale workforce replacement strategies, arguing that removing humans from the equation often creates new challenges rather than solving existing ones. Instead, she emphasized the importance of keeping people in the loop and leveraging AI to augment, rather than replace, human expertise. The conversation also explored channel opportunities, practical AI deployment strategies, organizational change management, and how businesses can strike the right balance between automation, efficiency, and customer satisfaction.
Microsoft unveils a new quantum chip. It's a big moment for the company, as its quantum programme has faced criticism. Is the tech giant's strategy finally paying off? And when will this chip deliver practical quantum computing? The BBC's Technology Editor, Zoe Kleinman, interviews Microsoft's executive vice president for quantum.Also this week: what new tech can soccer fans expect at the World Cup? Shiona McCallum reports from FIFA headquarters in Switzerland. And a leading critic of AI hype returns to Tech Life.Presenter: Chris Vallance Producer: Tom Quinn(Photo: A hand is seen holding the new Majorana 2 quantum chip from Microsoft. The chip is gold-coloured. It is so large that it is the same size as the hand. Credit: Microsoft)
The Irish Monetary Fund has warned that AI could impact more than 40% of all jobs in Ireland and says the country should increase local property taxes, rein-in discount VAT rates like the 9% rate for restaurants and pull more lower paid workers into the tax net…Joining Shane to discuss this is Edgar Morgenroth, Professor of Economics at DCU Business School and Adrian Weckler, Technology Editor with the Irish Independent.
Eoghan Cleary, secondary school teacher and educational expert with the Sexual Exploitation Research and Policy Institute and Adrian Weckler, Technology Editor with the Irish Independent
Adrian Weckler, Technology Editor at the Irish Independent
The European Commission has issued a finding against US Tech Giant Meta for allegedly failing to prevent children under 13 from using Instagram and Facebook. If these findings are confirmed, it could potentially lead to fines of up to 6% of its total worldwide turnover. We get the latest with Adrian Weckler, Technology Editor with the Irish Independent.
The European Commission has issued a finding against US Tech Giant Meta for allegedly failing to prevent children under 13 from using Instagram and Facebook. If these findings are confirmed, it could potentially lead to fines of up to 6% of its total worldwide turnover. We get the latest with Adrian Weckler, Technology Editor with the Irish Independent.
We don’t think about connectivity… until it stops working. And when it does, even briefly, everything else starts to unravel. In the wake of the recent Singtel outages, a big question comes to mind: just how dependent have we become on being always connected? On Viewpoint, Lynlee Foo speaks to Irene Tham, Technology Editor, The Straits Times to find out what happens when our society goes full digital without alternative options.See omnystudio.com/listener for privacy information.
Adrian Weckler, Technology Editor with the Irish and Sunday Independent, discusses reports that payment processing firm Stripe is considering acquiring all or part of PayPal.
In the past few months, providers such as SKY or Virgin have been discussing how to use information gleaned from things such as WhatsApp messages to target both providers and end users of so-called ‘dodgy boxers'. Could we see a penalty point system be introduced in the months ahead? Adrian Weckler, Technology Editor at the Irish Independent and host of the Big Tech show podcast, joins Emmet Oliver to discuss.
With the global state of play, many Irish tourists are choosing not to travel to the US in these tense times. So is a travel boycott really a smart move? Technology Editor at the Irish Independent, Adrian Weckler, believes not... he joined Sean to explain
With the global state of play, many Irish tourists are choosing not to travel to the US in these tense times. So is a travel boycott really a smart move? Technology Editor at the Irish Independent, Adrian Weckler, believes not... he joined Sean to explain
This week, Snapchat's parent company, Snap, settled a social media addiction case days beforeit was due to go to court. The 19-year-old woman who was the plaintiff in the case alleges that social media platform algorithms left her addicted and affected her mental health. Other defendants in the case, including Instagram parent Meta and ByteDance's TikTok, are still set to go to court. To discuss, Anton is joined by Technology Editor at the Irish Independent and host of the Big Tech show podcast, Adrian Weckler.
Around Europe, countries are cracking down on dodgy box users. Will 2026 be the year dodgy box users begin to become publicly identified, or possibly even fined for the first time? Adrian Weckler, Technology Editor with the Irish Independent, joined Jonathan Healy on the show to discuss.
Around Europe, countries are cracking down on dodgy box users. Will 2026 be the year dodgy box users begin to become publicly identified, or possibly even fined for the first time? Adrian Weckler, Technology Editor with the Irish Independent, joined Jonathan Healy on the show to discuss.
Recorded live at UKISUG Connect 2025 at the ICC in Birmingham, Craig Dale is joined by Cliff Saran, Technology Editor at Computer Weekly, and Gerren Maine, host of SAPCHAT, to unpack the keynotes and what they mean for SAP users. They discuss the key points raised, including the need for balance between AI ambition and practical delivery, why “foundations first” keeps coming up, and how looming maintenance timelines are still shaping transformation plans. They also explore cloud adoption blockers, from security and cost to customisation and clean core, plus the role BTP and partners can play in helping customers move forward. To learn more about the UKISUG referral scheme, visit: https://www.sapusers.org/community-referral-schemeYou can read Cliff Saran's Enterprise blog here: https://www.computerweekly.com/blog/Cliff-Sarans-Enterprise-blog
Will the boom in artificial intelligence continue in 2026? We hear how the world's biggest companies are jockeying for position in the race to dominate the field. After a year of record spending on AI, we look at how sustainable that type of investment might be in the year ahead. Plus - what gadgets could become mainstream in 2026? The BBC's Technology Editor, Zoe Kleinman, and North America technology correspondent in Silicon Valley, Lily Jamali, give Will Bain their predictions. If you would like to get in touch with the show, please email: businessdaily@bbc.co.ukPresenter: Will Bain Producer: Matt Lines(Picture: Guests including CEO of Meta Mark Zuckerberg; Amazon founder Jeff Bezos; CEO of Google Sundar Pichai; and CEO of Tesla, SpaceX, X and xAI Elon Musk, arrive before the 60th Presidential Inauguration in Washington, on Monday, 20th of January 2025. Credit: Getty Images)
The Taoiseach has described reports of the Grok artificial intelligence tool being used to create sexually explicit images of adults and children on social media as "shocking" and "unacceptable". Yet Irish authorities have refrained from tackling Elon Musk on this. We ask why with Adrian Weckler, Technology Editor at the Irish and Sunday Independent.
Adrian Weckler, Technology Editor with the Irish Independent, on the rise in scam phone calls coming from apparent British numbers.
Who was Dr. C. Everett Koop and why is his life so significant? How did he become so passionate about abortion? How did he navigate bioethical controversies during his tenure as Surgeon General under President Ronald Reagan? We'll discuss these questions and more with our guest and Dr. Koop's biographer, Dr. Nigel Cameron. Biographer Nigel Cameron is President Emeritus of the Center for Policy on Emerging Technologies (C-PET) in Washington, DC, which he founded in 2007 and led for ten years, former Technology Editor at UnHerd.com and Fulbright Visiting Research Chair in Science and Society at the University of Ottawa, Canada. A native of the UK, he is also a citizen of the United States and Belgium. He has written widely on the policy impacts of emerging technologies, including: Innovation President (Amazon Kindle), The New Medicine, & Nanoscale: Issues for the Nano Century, and Will Robots Take Your Job? A Plea for Consensus (Polity Press / John Wiley). ==========Think Biblically: Conversations on Faith and Culture is a podcast from Talbot School of Theology at Biola University, which offers degrees both online and on campus in Southern California. Find all episodes of Think Biblically at: https://www.biola.edu/think-biblically. To submit comments, ask questions, or make suggestions on issues you'd like us to cover or guests you'd like us to have on the podcast, email us at thinkbiblically@biola.edu.
Deloitte's Top 200 awards took place at Auckland's Viaduct Event Centre last night, with New Zealand space company Rocket Lab, founded by Peter Beck, taking the title of Company of the Year. NZ Herald Technology Editor Chris Keall joined Matt and Tyler to chat about the win. "To actually be a New Zealander and to even dream of doing something like that, let alone be heading off to Mars with your work, that's just so incredible," Keall said. LISTEN ABOVESee omnystudio.com/listener for privacy information.
Deloitte's Top 200 awards took place at Auckland's Viaduct Event Centre last night, with New Zealand space company Rocket Lab, founded by Peter Beck, taking the title of Company of the Year. NZ Herald Technology Editor Chris Keall joined Matt and Tyler to chat about the win. "To actually be a New Zealander and to even dream of doing something like that, let alone be heading off to Mars with your work, that's just so incredible," Keall said. LISTEN ABOVESee omnystudio.com/listener for privacy information.
Automatic broadband, mobile or TV price hikes may become a thing of the past. Adrian Weckler, Technology Editor with the Irish Independent is reporting that the Government is getting ready to introduce a law that would allow people to cancel their contracts if prices go up.
Adrian Weckler, Technology Editor with the Irish Independent, and Ruth Roberts, co-owner of cogstoysandgames.ie
Adrian Weckler, Technology Editor, Irish Independent
Irish dodgy-box users would face direct fines for the first time under new plans being considered by broadcasters and copyright authorities. We discussed this further with Adrian Weckler, Technology Editor with the Irish Independent.
Adrian Weckler, Technology Editor with the Irish Independent, assesses the outage this morning affecting Amazon Web Services.
Be honest, how many hours are you spending scrolling, tapping and watching social media?Are you permanently attached to your phone, or have you decided to buck the trend and give up altogether?Technology Editor with the Irish Independent Adrian Weckler joins Seán to discuss whether we have actually reached peak social media…
Adrian Weckler, Irish Independent's Technology Editor
As the fallout from a cyberattack on Jaguar Land Rover continues, how vulnerable are the major retailers' food supply chains to hackers? The Grocer's Technology Editor tells us that the supermarkets are nervous, and putting pressure on their suppliers to improve cybersecurity.England's new Tenant Farming Commissioner has been named. Alan Laidlaw will be an 'independent champion' to promote better relationships between tenants and landlords, according to DEFRA. We visit an orchard full of historic plum varieties in Gloucestershire and check in on autumn crop drilling progress with a Northamptonshire farmer. Presenter: Steffan Messenger Producer: Sarah Swadling
Roblox, the online game-building platform, which is popular with children and teenagers, is looking to introduce online dating. The move pushed by Roblox CEO occurs after Ireland, the UK, and Australia attempt to implement stricter age verification conditions for online, social media and adult content. Adrian Weckler, Technology Editor with the Irish and Sunday Independent, joined Pat Kenny on the show to discuss.
The ESB is hiking the prices on EV charging by up to 15%, which means a significant increase for those who drive electric vehicles.Adrian Weckler is Technology Editor with the Irish and Sunday Independent, and he joins Kieran to discuss.
From today, online platforms will be subject to new regulations under Coimisiún na Meán's online safety code. Part B, which comes into effect today, requires age verification for users of social media.To discuss with Pat was Adrian Weckler, Technology Editor, Irish and Sunday Independent and also Stella O'Malley, Psychotherapist and Author of What Your Teen is Trying to Tell You.
The Smart 7 is an award winning daily podcast, in association with METRO that gives you everything you need to know in 7 minutes, at 7am, 7 days a week...With over 18 million downloads and consistently charting, including as No. 1 News Podcast on Spotify, we're a trusted source for people every day and the Sunday 7 won a Gold Award as “Best Conversation Starter” in the International Signal Podcast Awards If you're enjoying it, please follow, share, or even post a review, it all helps...Today's episode includes the following guests:Guests Matt Gable - Regional Incident Lead at the National Environment Agency Emma Hardy MP - The Under Secretary of State for Water and Flooding Richard Ashley - Emeritus Professor of Urban Water at the University of Sheffield Lucinda Robinson - PhD Student at the University of Essex Will Guyatt - The Smart 7's Tech Guru Tom Clarke - Science and Technology Editor at Sky News Hakeem Oluseyi - ABC News contributor and astrophysicist Dr Tom Daniels - Professor of Biology at Fordham UniversityDr Bruce Faber - New York based infectious disease specialist Natalie Hordiychuk - Mother of IVF baby in Ukraine Doctor Iryna Tsaruk - Ukrainian obstetrician Dr Amit Atwal - US Vet participating in Loyal Biotech trial Dr Dana Varble - Chief Veterinary Officer for the North American Veterinary Community Contact us over @TheSmart7pod or visit www.thesmart7.com or find out more at www.metro.co.uk Presented by Ciara Revins, written by Liam Thompson, researched by Lucie Lewis and produced by Daft Doris. Hosted on Acast. See acast.com/privacy for more information.
Adrian Weckler, Technology Editor with the Irish Independent
Adrian Weckler, Technology Editor with the Irish Independent and Jimmy Doyle, founder and CEO of Clubber which shows club and under-age GAA matches from 14 counties and two provinces
Sky Ireland is warning up to 400,000 dodgy-box users of “consequences” if they're caught streaming sport or films using the illegal devices Speaking to Ciara this morning was Adrian Weckler, Technology Editor with the Irish Independent.
On this episode of A Hard Look, we examine the President's power to remove independent agency officials. That's right! We're going all the way back to the 1935 landmark decision in Humphrey's Executor v. United States. Helping us navigate this discussion is Daniel Wolff, Partner at Crowell & Moring LLP, and head of the firm's administrative law practice. Tune in for an in-depth discussion on the future of executive authority and regulatory independence.Show Notes:Editorial Note: This episode was recorded in March 2025, and the status of any ongoing cases discussed may have changed since then.Recommended ReadingsHumphrey's Executor v. United States (1935)Myers v. United States (1926)Morrison v. Olson (1988)Seila Law LLC v. Consumer Financial Protection Bureau (2020)Trump v. Wilcox (2025)This episode was produced by the Administrative Law Review Senior Technology Editor, Sophia Navedo-Quinones, and Technology Editor, Victoria Paul.If you have any questions about this episode or the podcast, or if you would like to propose a topic or guest, please e-mail us at ALR-Sr-Tech-Editor@wcl.american.edu.Visit our website: https://administrativelawreview.org/podcast-a-hard-look/
Adrian Weckler, Technology Editor with the Irish Independent / James Lawless, Minister for Further and Higher Education, Research, Innovation and Science, and Fianna Fáil TD for Kildare North / Justin Urqhart Stewart, economist and markets commentator
Amazon has today launched its new dedicated website for Ireland: Amazon.ie, which promises faster delivery times and even selling products from Irish businesses such as Barrys.What does the launch mean for consumers and for competing businesses?Joining Kieran to discuss is Adrian Weckler, Technology Editor with The Irish Independent and Ruth Roberts of Cogs The Brain Shop.Image: Amazon
Adrian Weckler, Technology Editor with the Irish Independent, discusses the potential loss of 300 jobs at TikTok's Dublin office.
Adrian Weckler, Technology Editor with the Irish Independent, outlines Apple's plans to invest $500 billion in the United States over the next four years.
Adrian Weckler, Technology Editor, Irish Independent and Sandra Cummings, Diagnostic Audiologist at Beacon Audiology Hearing and Balance located in the Beacon Medical Campus
Seán's guest was given a book as a gift - and to her surprise, it was seemingly written by AI, and about her!What's worrying to most authors, however, is that it only took about a minute to make...Zoe Kleinman, Technology Editor with BBC News, joins Seán to discuss.
Adrian Weckler, Technology Editor with the Irish Independent, has the latest around plans to ban TikTok in the United States.
Adrian Weckler, Technology Editor with the Irish and Sunday Independent, reports from the Consumer Electronics Show in Las Vegas, the biggest Tech Event in the World.
Adrian Weckler, Technology Editor with the Irish and Sunday Independent, explains the new cold-calling mobile phone 'upgrade' scam.
Max Pearson presents a collection of the week's Witness History episodes. Our guest is Zoe Kleinman, the BBC's Technology Editor.We start with the world's first general purpose electronic computer, the ENIAC, built in 1946 by a team of female mathematicians including Kathleen Kay McNulty.Then we hear about the man who invented the original chatbot, called Eliza, but didn't believe computers could achieve intelligence.Following that, Dr Hiromichi Fujisawa describes how his team at Waseda University in Japan developed the first humanoid robot in 1973, called WABOT-1.Staying in Japan, the engineer Masahiro Hara explains how he was inspired to design the first QR code by his favourite board game.Finally, Thérèse Izay Kirongozi recounts how the death of her brother drove her to build robots that manage traffic in the Democratic Republic of Congo.Contributors: Zoe Kleinman - BBC Technology Editor. Gini Mauchly Calcerano - daughter of Kathleen Kay McNulty, who developed ENIAC. Miriam Weizenbaum - daughter of Joseph Weizenbaum, who built Eliza chatbot. Dr Hiromichi Fujisawa - developer of WABOT-1 robot. Masahiro Hara - inventor of the QR code. Thérèse Izay Kirongozi - engineer behind traffic robots.(Photo: Robots manage traffic in Kinshasa, Democratic Republic of Congo. Credit: Federico Scoppa/AFP via Getty Images)
Most kids are glued to the computer. But Stacy Liberatore, Deputy Science and Technology Editor at DailyMail.com, takes a different approach — she says no to screens for her daughter. Plus, updates on ChatGPT-4o, Gmail AI features, and fast food freebies.