CIO Mind, The Gartner CIO Podcast

According to our research, executive turnover is high across the C-Suite, which means that your role as CIO will transition one way or another. Whether you're transitioning or you're working with a leader in transition, you'll need to be prepared to adapt to change quickly.In this episode of the CIO Mind Podcast, we interview Gartner Senior Executive Partner Tom Fuller to discuss how executives can successfully balance making quick impact while still learning the landscape.For non Gartner clients, see more with 4 Secrets to Success for Executives Starting a New Role.For Gartner clients, see our Executive FastStart Experience. About the GuestTom Fuller is a senior executive partner at Gartner and specializes in CIO executive transitions, IT operating models, IT strategy and organizational effectiveness. He has worked in multiple sectors both in the U.K. and internationally, including retail, financial services, manufacturing and government. Prior to joining Gartner, he held senior leadership roles within the John Lewis Partnership's IT organization and prior to that was a senior member of Deloitte's IT Effectiveness team.

“The common feedback I get was always, ‘I didn't realize that there was so much I could do before I started.' That surprised me.” — Tom Fuller, Senior Executive Partner, GartnerGartner research shows that nearly one out of four executives is in transition at any given time. However, 39% are underperforming in their transitions. Join host and Gartner VP Analyst, Alicia Mullery, and guest Tom Fuller, Gartner Senior Executive Partner, as they explore best practices — and common missteps — from CIOs who have successfully transitioned to new companies, industries or first-time roles.Episode highlights:What does it mean when a CIO is “in transition”? (3:01)Who should CIOs speak with to determine the role's specific priorities? (9:37)Why is the CIO interview process often "more seduction than selection"? (11:46)How do you decide if a particular job is not a good fit for you? (14:06)What preparations should CIOs make before their first day? (14:41)What is the most productive mindset before starting a new job? (16:06)For non-Gartner clients, see more with 4 Secrets to Success for Executives Starting a New Role. For Gartner clients, see our CIO Orientation Guide.About the GuestTom Fuller is a Senior Executive Partner at Gartner and specializes in CIO executive transitions, IT operating models, IT strategy and organizational effectiveness. Tom has worked in multiple sectors both in the U.K. and internationally, including retail, financial services, manufacturing and government. Before Gartner, he held senior leadership roles within the John Lewis Partnership's IT organization and prior to that was a senior member of Deloitte's IT Effectiveness team.

“You can do all the training you want — it's not going to lead to behavior change.” — Alicia Mullery, Gartner VP AnalystIf employees are already largely overwhelmed with new initiatives, how can CIOs create a culture of continuous AI learning? The answers lie with senior leadership, management and some clever incentives. Join Gartner VP Analyst Alicia Mullery as she explains how CIOs can help staff use AI in their daily work and improve ROI.Episode highlights:Why isn't AI training enough to lead behavioral change? (2:24)What are the three parts of continuous AI learning? (3:18)What three elements can help AI learning go viral? (4:23)What do most CIOs miss when it comes to AI learning? (7:22)Why are managers critical for driving AI learning? (8:36)How can CIOs and staff make time to implement AI learning? (10:58)What should CIOs be thinking about next for their learning programs? (15:21)About the GuestAlicia Mullery is a vice president analyst supporting CIOs and other senior executives. Alicia's research collaboration works to distill practical lessons from company accomplishments and missteps. She works to identify, build and then present best practice case studies that inspire executive action and decision making. Her recent areas of focus include the shift from projects to products, building fusion teams and safely democratizing digital delivery, transforming IT talent, building effective CIO/CxO partnerships and increasing the number of women in IT leadership. Alicia frequently facilitates executive-level discussions, including executive committee meetings, IT leadership team retreats and roundtables with CIOs and other senior executives. She is a keynote speaker at Gartner events and externally. Alicia is an American based in London, U.K. She brings a global perspective from her 15 years with Gartner, advising in North America, Europe and South Africa.

Being a good CIO doesn't have to come at the price of being good to yourself. In fact, these two elements can work together to help CIOs achieve their new year's resolutions, from managing cyber attacks to finding moments for peace and quiet. Join Gartner analysts Mary Mesaglio, Shanna Grafeld and Brandon Germer as they discuss how CIOs can meet their objectives this year with our research, 2025 CIO New Year's Resolutions — How to Be Good (Enough).Episode highlights:What is a professional resolution? (1:03)Why is being "good enough" important for CIOs? (2:26)Resolutions discussed:Leading through movement (4:32)Listening to silence (8:00)Interviewing a hacked person (12:42)Why is setting resolutions useful for CIOs? (11:14)How can CIOs keep their resolutions throughout the year? (14:38)How does setting measurable goals make you unhappy? (17:59)What are the podcast guests' favorite resolutions for CIOs? (21:25)“One of the perennial pieces of advice we give to anyone who's reading the research is: Don't do all the resolutions.” — Mary Mesaglio, Gartner Distinguished VP Analyst (3:14 in this podcast)About the GuestsMary Mesaglio is a distinguished vice president analyst at Gartner. Her research focuses on how to help global enterprises execute transformations in the real world, with all the human behavioural messiness that real-world change implies. Mary works with enterprises on how to create clear principles, how to scale change messages, how to be rigorous about the behavioural side of transformation and how to make change real.Shanna Grafeld is a senior principal analyst in Gartner's global enterprise executive research practice and focuses on leadership and sustainability. Her leadership coverage includes psychological safety, multigenerational and multicultural leadership, conflict and change management. Her sustainability expertise includes setting and communicating sustainability strategy, organizational structures for sustainability and sustainable technology.Brandon Germer is a senior director analyst in Gartner's Office of the CIO Research. Brandon advises senior and executive business leaders on strategy, execution, product management and operating models through written research, conferences, workshops and one-to-one interaction.

“Pacing Yourself in the AI Races,” the 2024 IT Symposium/Xpo keynote, provided an inspiring vision for CIOs on delivering AI outcomes safely and at scale. In this episode of CIO Mind podcast, keynote presenters Alicia Mullery, Gartner VP Research, and Daryl Plummer, Gartner Distinguished VP Analyst, Chief of Research and Gartner Fellow, join host ck Andrade, Gartner Sr. Director Analyst, to deep dive into the keynote's concepts and identify how to move from inspiration to action. Join them to explore the differences between the AI steady and AI accelerated paces and the bumps in the road and the facilitators as CIOs take first steps in the CIO AI outcomes race. To learn more about the keynote, see Pacing Yourself in the AI Races: 2024 IT Symposium/Xpo Keynote Insights.Episode HighlightsThe CIO AI outcomes race versus the tech vendor race. (1:20)Business, technology and behavioral outcomes for AI. (2:20)Choosing your pace: AI steady or AI accelerated? (04:05)Challenges to achieving AI outcomes. (8:06)Facilitators to achieving AI outcomes. (17:42)Next steps for CIOs in the AI outcomes race. (21:11)Daryl Plummer is a Gartner Fellow, VP, and Distinguished Analyst. His research focuses on the strategic issues of cloud computing, digital disruption, and the unfolding of the future through predictions, trends and evolving digital business cycles. Daryl is a Chief of Research in the technology and service providers organization, where he helps oversee research across the four roles of general manager, product managers,product marketers, and tech CEOs.Alicia Mullery is a Gartner Vice President, Research, supporting CIOs and other senior executives. Alicia's research collaboration works to distill practical lessons from company accomplishments and missteps. She works to identify, build and then present best practice case studies that inspire executive action and decision making. Her recent areas of focus include the shift from projects to products, building fusion teams and safely democratizing digital delivery, transforming IT talent, building effective CIO/CxO partnerships, and increasing the number of women in IT leadership.

Episode highlights:Overview of Gartner's 2025 Top Strategic Technology Trends (01:26)Why CIOs need the top strategic technology trends (02:46)Hybrid computing – The “Good” (05:05)Disinformation security – The “Bad” (07:55)Neurological enhancement – The “Wow!” (11:45)Use top strategic technology trends as early signals (15:00)What CIOs are saying about the 2025 trends (16:51)Pros and cons of the selected trends (17:59)Actions CIOs can take today to prepare for their technology futures (19:04)About the Guest:Gene Alvarez is a Gartner Distinguished VP Analyst, who helps clients with technology innovation and strategy topics such as CRM, Customer Experience, Composable Applications, Modernization, Digital Commerce Technologies, and trends and disruptions. He is the key initiative leader for Gartner's Technology Innovation and Strategy research agenda. Mr. Alvarez leads Gartner's Top Strategic Technology Trends research and is a member of Gartner's Top Strategic Predictions Team. Mr. Alvarez has over 40 years of business and IT experience leading business impact assessments, vendor management, project management, software development and delivery of complex business applications. He has spoken at many international events and industry-related conferences worldwide and has been published in various media and trade publications.

Episode highlights:Defining productivity (1:35)Why organizations struggle to drive productivity gains (4:21)How to address lack of digital preparation and maturity (8:45)How customized technology can increase productivity (12:45)How AI and the augmented worker will contribute to future productivity (15:25)Myth-busting 4 common beliefs about productivity (19:03)What falls under CIOs' leadership versus other CxOs (22:02)The partnerships CIOs should pursue to boost productivity (24:36)How workers spend productivity gains (26:09) AI and digitalization are revolutionizing work, yet the anticipated boost in efficiency and cost reduction remains elusive for many. Moreover, less than 14% of organizations can support new ways of working offered by emerging technologies. This means that even in the age of AI, productivity rates continue to stagnate across industries. Gartner VP analyst Tori Paulman joins host, Gabriela Vogel, to discuss this challenge's causes and myths as well as the recent trend of employee-built technologies that may offer a solution.Tori Paulman is a Gartner vice president analyst who advises clients on the leadership of digital employee experience and digital workplace strategies, the workplace experience application market, employee experience journey mapping, and strategies for successful hybrid teams. They focus on helping executives and their teams with the leadership, talent and cultural shifts needed to succeed today and in the future of work. Tori co-leads Gartner's cross functional team researching the future of work for executive leaders. In addition, Tori leads the biannual digital worker survey. Now in its sixth iteration, this survey is Gartner's signature view on workers' experiences and sentiment on technology used for work.

The worldwide disruptions caused by a faulty CrowdStrike update in July 2024 highlighted the unpredictable nature of today's digital threats, and reminded CIOs that such crises could affect any vendor. In this episode of CIO Mind, host Ed Gabrys is joined by Leigh McMullen to discuss the critical importance of proactive resilience strategies and the evolving relationship between CIOs and CISOs. Leigh offers invaluable insights on avoiding self-inflicted-harm during these incidents, the need for better basics like timely patching, and effective communication with the board about cybersecurity.Leigh C. McMullen is a Distinguished Vice President, Analyst, and Gartner Fellow in security and risk management at Gartner. Leigh provides CISOs with insights on navigating the C-suite and making impactful decisions. He specializes in future operating models, cybersecurity strategy, business engagement, and leadership development.

“The competition in the market is so fierce, we can't hire ourselves out of those talent shortage problems. We have to look inside and re-skill and upskill our talent faster.” — Lily Mok, VP, Gartner IT Strategy, Execution and Organization teamDespite waves of layoffs, hiring skilled IT talent remains a critical challenge — especially as 79% of organizations plan to increase IT staff levels in 2024. Listen now as Gartner IT Strategy expert Lily Mok explains how to effectively respond to the talent shortage and other key trends impacting CIOs' strategies. Episode Highlights: AI and the future of work (1:29)The top trends affecting CIOs' current and future strategies (4:29)The cost-of-work crisisCareer growth opportunitiesThe global skills shortageEmployee engagement in the future of workHow to address these trends and reduce talent shortage risks (8:29)How CIOs should develop talent (11:27)3 crucial CIO insights for the future of work (21:29)Lily Mok is a Gartner Vice President, Team Manager, working on the IT Strategy, Execution and Organization team. Lily focuses her research on helping CIOs and HR leaders develop strategies and programs to build a future-ready workforce. Lily has extensive experience in global HR and compensation consulting, and is a Certified Compensation Professional specialized in designing and developing employee reward strategy and programs.

Episode highlights: How the climate economy is changing the flow of money (1:00)3 critical areas for the CIO in the climate economy (3:41)Sustainable IT (4:56)IT for sustainability (10:39)ESG data (17:52)Why CIOs cannot improve sustainability without vendors (14:52)5 key sustainability actions for CIOs (20:36)This episode of the CIO Mind Podcast follows the money in sustainability. Host ck Andrade and Kristin Moyer, Gartner Distinguished VP Analyst, explore whether CIOs are at risk of being left behind in the climate economy, where CEOs' sustainability initiatives are transforming CIOs' obligations. Join us as we reveal key responsibilities and actions for CIOs to support CEOs' green investments and business models. To discover how other CIOs view sustainability, see Gartner's Peer Community.Kristin Moyer is a Distinguished VP, Analyst in Gartner's Global Enterprise Executive Research, which is part of Gartner's CIO & Industries practice. Kristin helps CEOs, boards, sustainability leaders and digital leaders find new technology-enabled paradigms. She brings practical ideas and advice to help enterprises improve their transformation programs, create emerging business models and pursue new missions. Her enthusiasm, encouragement and research acumen help executives persuade others, execute plans and achieve impact. Kristin's research focuses on sustainability, CEOs, augmented (AI) executive, digital business, platform business and non-executive board of directors. She is invited to speak around the world as part of both client and Gartner conferences. Kristin loves the thrill of the stage. But she also runs engaging executive roundtables and workshops. Her most recent keynotes have included CEO Concerns, The AI Powered Digital Gold Rush and Embed Sustainability into IT Strategy.

“Trust is going to be one of the biggest differentiators in the AI and Gen AI landscape.” — Frances Karamouzis, Gartner Distinguished VP AnalystEpisode highlights: Why AI ROI largely depends on trust (3:00)How CIOs should factor trust in ROI discussions (6:07)2 specific measures to reinforce trust in AI systems (8:42)The critical relationship between trust and control (14:08)How to build trust with employees so that they will embrace AI (16:53)The top mistake CIOs make when implementing AI (22:25)Fran Karamouzis is a Distinguished VP Analyst in Gartner's Research and Advisory Group, focusing on AI, hyperautomation and intelligent automation. Fran is focused on research that addresses strategy, value creation, use cases, business cases and disruptive trends. Fran has appeared and/or contributed to reports showcased on 60 Minutes, CNN, CNBC, PBS, Business Week, Forbes and the Council for Foreign Relations. Fran earned a bachelor's degree in International Business and Accounting from New York University. She also completed her M.B.A. in Finance at New York University.

“When we just look at immediate financial returns, oftentimes we miss the full picture of the value that gets created.” - Rita Sallam, Gartner Distinguished VP Analyst, Data and AnalyticsBy 2025, nearly a third of GenAI projects will be abandoned due largely to unclear business value. To prove GenAI's transformative value to executives and CFOs, this episode's guest offers an insider's perspective. Rita Sallam is a Distinguished VP Analyst for data and analytics and a former CFO. Her experience and expertise provide critical insights for:Projecting the total cost of GenAI via use cases (3:50)Managing costs as the pilot phase moves to implementation (8:24)Calculating your GenAI budget (12:00)Measuring GenAI ROI (Spoiler: It's not cost reduction) (14:43)Convincing CFOs that GenAI's value may not appear on the balance sheet (21:25)

“The moral of the story is: The closer CIOs stick to the CEO, the easier it's going to be to help guide the rest of the C-suite through technology uncertainty.” (6:26)This year, the vast majority of CEOs are shifting strategies. At the core of these changes lie digitalization and technology, which introduce unprecedented responsibilities — and opportunities — in the CIO-CEO relationship. Listen now as Gartner Senior Principal Analyst Jennifer Carter shares exclusive best practices and insights on: Addressing profit needs via productivity and technology experimentation (3:21)Generative AI and creating digital cohesion (5:53)How introverted CIOs can build strong connections with extroverted CEOs (8:33)Getting critical one-on-one time with busy CEOs (11:59)A top mistake CIOs should avoid with CEOs (21:20)Jennifer Carter is a senior principal analyst in the Executive Leadership of Digital Business (ELDB) practice. She advises executives on how to navigate C-suite dynamics — in particular building effective engagement with CEOs, creating high-performing, collaborative teams, and influencing stakeholders. Jennifer also covers changing culture through the art of culture hacking and taking a people-first approach to enterprise change communications. Furthermore, Jennifer discusses key topics regarding the future of work, such as leadership in remote and hybrid environments and implementing a human-centric work design. Prior to Gartner, Jennifer studied power dynamics within Chinese imperial courts at the University of Florida and spent years in Gartner's Executive Programs organization. She has a passion for evaluating complex organizational and leadership challenges and uses her diverse background to inspire executives to think outside of the box.

CIOs are largely determining the organization's future. Their technology investments can drive — or derail — critical business outcomes. However, organizations must first address a range of challenges to ensure ROI: Which AI experimentation risks are worth taking? What use cases should be prioritized? How does the organization create lasting business value? This podcast addresses each of these challenges, as well as the three key actions CIOs need to take when introducing new technology into their organization. Podcast highlights:Three major technology trends in 2024 (1:43) Four pillars for onboarding new technologies, like AI (6:31)How CIOs can mitigate risks from technology investments (10:38)The challenges of scaling AI and how to balance workforce implications (16:43)Take Three: Three actions CIOs should take when introducing new technologies into the organization (20:48)

Episode highlights:Critical differences between AI and generative AI (05:11 - 06:24)Four AI topics CIOs must prioritize when educating teams (06:36 - 08:07) Why AI literacy is starkly different from typical tech-training (08:25 - 11:08)How to tailor AI education for non-technical employees and executives (11:52 - 15:05)How to solve common challenges when rolling out an AI literacy program (16:01 - 20:00)Three steps to launch your AI literacy program (20:30 - 23:17)AI experimentation is rapidly scaling to implementation across the enterprise. For CIOs, developing a comprehensive AI literacy initiative throughout the organization is now a tactical and strategic imperative.Erick Brethenoux is Gartner's Artificial Intelligence Chief of Research. He specializes in AI techniques, decision intelligence and applied cognitive computing. Erick guides organizations on the strategic, organizational and technology aspects of using AI as a driving force for growth. In particular, his research focuses on the operationalization of AI techniques and practices, AI engineering, and next-generation decision intelligence systems.

This episode explores:What is franchised digital delivery? (01:45)What challenges does this model pose for CIOs and other CxOs? (07:25)How do you sell a franchise digital delivery model to someone who is not willing to buy it? (10:15)What are the three fundamental aspects of franchised digital delivery? (14:25)What steps should you take to start? (18:45)In this podcast episode, we delve into the evolving landscape of technology leadership and its impact on business dynamics as seen through the lens of franchised digital delivery, which is about technology management as well as business innovation and strategy. We explore the changing expectations that CEOs and other CxOs have for their CIOs, as well as the CIOs' vision for their own leadership and the direction of their IT teams. Join us as we unravel these complex changes and provide insights into the future of technology leadership.

This episode explores: How far off is the day that we wake up and go to work for a machine — and is that what we want? (01:19)What are some dangerous or unexamined assumptions leaders are making about AI? (05:37)How do we prepare for and think about the consequences of our human-machine relationships? (08:15)The need for an equal and opposite focus on human expertise and skills, not just machine expertise and skills (12:05)There is a growing shift from designing machines to attract attention to building intimate human-machine relationships (16:15)How do we design for better and healthier human-machine relationships? (20:50)Mary Mesaglio is a Distinguished Vice President Analyst in Gartner's Executive Leadership of Digital Business team. Mary's work focuses on digital-era culture transformation, emphasizing executive teams' roles in driving change, innovation and digital transformation. With a keen interest in the intersection of psychology, neuroscience and behavioral economics, Mary's research aims to apply these disciplines in corporate settings. A frequent and engaging keynote speaker, Mary effectively communicates complex concepts to a broad audience, aiding organizations in harnessing behavioral science for effective leadership and change.The rapidly developing world of AI is shifting the way we live, work and interact — with one another and with machines. Gartner analyst Mary Mesaglio explores this shift and what it means for leadership's approach to both human and machine talent. Mary also discusses vital factors for healthy and beneficial human-machine relationships, provides key questions to consider as we approach unexplored territory, and focuses on how leadership can boost machine capability and the human experience.

This episode explores:What is “play” in the context of work? (01:32)What are the pitfalls to avoid when designing “play” at work? (05:35)What steps can CIOs take to intentionally design “play” that drives engagement? (09:09)Can you share a success story or a case study of integrating “play at work”? What were the key takeaways? (13:12)What are the first three steps CIOs can do after this podcast to start the art of play? (16:42)CIOs continue to face serious employee well-being issues, with burnout, stress, fatigue and isolation all still on the rise in the workplace. A focus purely on finding purpose in work for most employees isn't enough. Instead, as this session shows, CIOs can identify ways employees derive meaning from a sense of play at work.

In this episode of the CIO Mind podcast, we delve into the transformative journey of allyship, exploring how and why leaders should actively advocate for marginalized groups within workplaces and broader communities. The conversation aims to enlighten those unfamiliar with allyship and to motivate those already on this path, addressing the impactful roles individuals can play in fostering inclusivity and support. Listeners will gain insights into evolving their perspectives, embracing learning opportunities after mistakes and constructing an inclusive environment, empowering them to be advocates for change within their spheres of influence.This episode explores: Understanding allyship, beginning with the foundational language used to describe identity (01:20)Overcoming fear in order to become an ally — and the benefits of doing so (08:00)The awkward but necessary mistakes we make on our allyship journey (11:10)How Clark County's CIO used an allyship journey map to encourage allyship (13:43)Three take-aways to be a better ally today (21:20)Tori Paulman is a Research Analyst on Gartner's Digital Workplace team. Tori focuses on ensuring that employees have a validating, supportive and engaging experience with work.

This episode explores:Is the CIO as a boardroom level executive a reality now, or is this mostly a goal? (1:07)Should every CIO aspire to be on a board of directors? (3:48)How to get the first job as a board member. (8:24)What skills, experience and certifications are needed. (10:42)What are the first steps CIOs need to take to start off in the right direction? (19:20)In this podcast, host Gabriela Vogel and distinguished VP analyst and Gartner Fellow in Gartner's Executive Leadership Research Group, Tina Nunno, discuss how CIOs can make their way onto the board of directors.Serving on an external, supervisory board of directors is an excellent way for seasoned senior leaders with a track record to further their careers. As Gabriela and Tina discuss, the first board appointment is difficult to get, but CIOs can improve their prospects by following five crucial measures.

This episode explores:Who should care about machine customers — and why (1:33)The business benefits of embracing machine customers (8:04)If this is a market that is or should be regulated (12:17)How to invest in machine customers in a world with limited resources (16:32)If consumers should be afraid of this shift (21:12)Customers are becoming machines. Cars will buy their own gas and tires using sophisticated software and hardware. This affects business-customer relations. Is your business ready? Mark Raskino, co-author of “When Machines Become Customers,” explores what you need to consider in this podcast.

This episode explores: What CIOs need to know about cyberpsychology (2:20) Practical applications of cyberpsychology principles in how we work (3:18)Integrating cyberpsychology principles into cybersecurity training (8:10)Integrating cyberpsychology with technology to boost performance (12:27)Key take-away: Think about the employee experience across all technology platforms (14:08)By 2025, 90% of progressive employers will integrate cyberpsychology with technology to improve individual effectiveness and team collaboration (see Top Trends for Strategic Portfolio Leaders for 2022). From the social implications of video conferencing to the need for cybersecurity that matches human vulnerabilities, determining the psychological impacts of technology is critical for getting the best results from users and the technology itself.

Generative AI offers transformational potential for the enterprise. From improving employee engagement and customer experience to optimizing IT operations, these innovative tools are changing the business landscape. For CIOs, charting the right steps to seize unprecedented opportunities and recognize inherent risks is essential for capitalizing on this exciting technology. Distinguished Vice President Analyst Arun Chandrasekaran joins CIO Mind Podcast host Eyad Tachwali to talk about generative AI's impact on enterprises, its risks and what this technology means for enterprises in the near future. How is your organization harnessing or intending to use generative AI? We're eager to hear your experiences and strategies. Join the conversation in our Peer Community.Arun Chandrasekaran is a Distinguished Vice President, Analyst at Gartner, where his research focus is on providing strategic advice to CTOs and CIOs on how to spur technology innovation within enterprise IT. He is part of the core team that analyzes emerging technology trends and creates the annual Gartner top strategic technology trends research. Arun's focus areas involve emerging trends in AI, including generative AI, public cloud and cloud-native architectures.What are some of the actionable use cases for generative AI? (2:53)What kind of risks should CIOs be mindful of as they plan their generative AI pilots? How can they mitigate these risks? (9:09)What skills or technology should a company have to make the most out of generative AI? (16:47)As a CIO, what are the top three key messages I need to communicate to my CEO and board of directors about generative AI? (18:19)GPT-4 and AutoGPT: What do they mean for the enterprise? Where is this technology headed? (19:52)

This episode covers:Pain points enterprise architects face that CIOs need to understand (1:23)“The Roadmapper”: An activity to help top executive avoid making bad technology decisions (6:26)How roadmaps help CIOs discuss technology with the board (10:49)Using roadmaps to facilitate IT organizational change conversations with senior leaders (13:48) Heritage management: An approach to discuss old technologies and their value to the business (17:25)CIOs can impact thinking beyond management of IT (21:32)When it comes to implementing or considering new technologies, understanding how they fit in the large picture is not always easy to communicate. CIOs and enterprise architects need to work together to help CxOs know the implications of their decisions before they're made. By learning to communicate those implications in a more consumable way, CIOs can prevent their C-suite partners from making decisions they'll regret. VP Analyst Philip Allega joins CIO Mind Podcast host Shawn Murphy to talk about roadmapping as an influential communication tool that CIOs can use to shape their conversations with the board.

This episode covers:What digital friction is (1:05)How digital friction negatively impacts the customer experience (3:10)The culprits that cause digital friction and digital insensitivity (5:01)How total experience helps to solve digital friction and digital insensitivity (8:45)The components of total experience (10:13)The three terms important for creating a shared understanding of being a digital business (11:00)The advantages the midsize enterprise can leverage to create frictionless experiences (16:10)New technology is designed to make life and work go more smoothly. But when it's unclear how to properly use the technology, when it doesn't fit the workflow, and when no one really understands it, digital friction slows down progress. Host Shawn Murphy and Gartner Vice President Analyst Joseph Provenza explore speed bumps that trip up digital initiatives and discuss what midsize enterprise CIOs do to lead through the friction that impacts employees and customers.

Over the last decade, digital features and value propositions have been inserted into many more products and services. But making sure that happens coherently at scale isn't easy. A new kind of professional role has emerged to drive the change forward. DPMs have been appearing everywhere from banks to fast-food restaurant chains. We explore the contours of this critical capability and the CIO's role in helping embed it into the organization.This episode explores:What is a digital product, really? (1:33)What is digital product management? (2:53)What usually triggers companies to start employing digital product managers (DPMs)? (5:42)What should a CIO be doing to initiate or advance digital product management? (8:58)What do DPMs do practically day to day? (10:59)Where do DPMs live on the org chart? (13:49)Where do people hire DPMs from? What backgrounds do they come from? (15:54)Erin Neus-Cheong is a senior director analyst in Gartner's Executive Leadership of Digital Business group. Erin covers digital product strategy, product leadership and product-centric organizations. She is an experienced product leader with significant expertise in product-led transformation and the transition to a product-led organization.

It is true that work in the future will be more human-centered. However, this should not be interpreted as a focus on individuals. Employees expect to be compensated more for performing less work while having more freedom. Consumers want firms to act quickly and smoothly on crucial issues while keeping prices affordable. Investors want companies to demonstrate continued growth while also supporting environmental, social, and governance (ESG) and diversity, equity, and inclusion (DEI) activities. When all individuals maintain high expectations, things cannot end well. To set realistic expectations, CIOs need to shift their management approach and employee value proposition away from the individual and toward the community. Only then can they create meaningful experiences for everyone.

CIOs know data and analytics initiatives can drive business value, but many struggle to seize the opportunity both can bring. In this episode of CIO Mind, we focus on the topics of decision making and societal change and how insights from data and analytics can aid CIOs in making better decisions inside the organization and out.

Inflationary pressures continue to hit almost all industries and geographies. CIOs must plan ahead and use all available tactics to mitigate the downside as best they can, by protecting what is important, proactively managing consumption and reviewing vendor pricing.Galliopi Demetriou is a Senior Director Analyst - IT Finance, Economics, Value and Risk at Gartner. Galliopi supports CIOs in their quest to fund growth and innovation through cost optimization and helps them demonstrate IT's value to the business.

As workplace and leadership moments increasingly move to virtual environments, CIOs and other leaders are discovering an uncertain environment when they rely on traditional forms of influence. No longer able to read body language or send a nonverbal cue of authority, CIOs must rethink how they influence to ensure they create and retain higher levels of influence and persuasion.

Cybersecurity is a business decision, but it is often not treated as one. Current thinking aligns to treating security like magic and security people like wizards who cast spells to protect the organization. If something goes wrong, we blame the wizards. This has led to some very bad decision making and investments. Organizations need to start making business decisions based on the amount they spend and the cybersecurity value delivered in a business context.In this episode, Paul Proctor provides insights and tactics on how to shift cybersecurity from a technology problem to better business decisions about risk.

The metaverse is an evolution of the internet that will transform how people interact with the world. CIOs must understand the evolutionary phases, enabling technologies, products, services and markets of the metaverse to drive competitive advantage. In this episode, Marty Resnick provides an overview of what the metaverse is and why CIOs should care. He covers topics such as non-fungible tokens (NFTs); identity; diversity, equity and inclusion; and more.Marty Resnick is a VP analyst on Gartner's Technology Innovation team based in Atlanta. His primary focus areas are continuous foresight, innovation, design thinking, human augmentation, immersive experiences, the metaverse, and the selection, recommendation and implementation of strategic emerging technologies through trendspotting, tech radars, and the emerging tech wheel.

In this episode, host Rob O'Donohue talks with external diversity, equity and inclusion (DEI) experts and Gartner analysts focused on DEI about many dimensions and categories of diversity. Each guest presents their own unique challenges when it comes to leaning into DEI topics, and we learn that such challenges are perfectly “normal.”

There is a shortage of IT talent, and employees are quitting. CIOs must understand what's driving today's employees to quit their jobs so they can build effective talent plans. Hint: It's not all about the money.In this CIO Mind Podcast, we explore how CIOs can attract and retain IT talent in 2022.