Podcasts about human centric

In this episode, we dive deep into the evolving relationship between human creativity and artificial intelligence. Inspired by Ada Lovelace's early vision of creative machines, we explore how the boundaries between expertise and common sense have been reshaped by modern AI, from expert systems to today's generative models. We sit down with pioneers and practitioners—Vasant Dhar, a longtime AI researcher and author of Thinking With Machines; Christopher Mims, technology journalist and author of How To AI; and the creators of Tachi AI, Aden Bahadori and Brett Granstaff—to discover how AI is shifting not only what we make but how we make it.We unpack the promise and the pitfalls of treating AI as a true thinking partner, not just a tool for automation. Our guests share practical strategies for using AI to augment creative work, streamline tedious tasks, and enhance idea generation—while emphasizing the necessity of human framing, expertise, and judgment. Whether you're a leader, designer, marketer, or filmmaker, we reveal why using AI thoughtfully is the real competitive edge in creative fields and business.Five Key Learnings:AI's Compounding Edge: Utilizing AI consistently and benchmarking progress gives creatives and teams a multiplying advantage—not by replacing human originality, but by amplifying it through incremental improvements.Framing Questions Matter: The ability to ask the right, nuanced questions remains fundamentally human, and is essential when using AI as a partner in ideation, research, and strategy.Context and Expertise Are Critical: Experts benefit most from AI—leveraging their knowledge to dig deeper, validate outputs, and push beyond generic solutions, while ensuring originality in their work.AI as Scaffolding, Not a Substitute: The greatest value of AI today is in reducing friction and clearing time for creativity—whether it's summarizing information, managing knowledge, or prepping film edits—so humans can focus on what matters.Human-Centric, Supportive AI: Tools like Tachi AI demonstrate that supporting creativity is more transformative than automating it; AI as infrastructure enables faster iteration and more creative decision-making, not just higher productivity.Get full interviews and bonus content for free! Just join the list at DailyCreativePlus.com.Mentioned in this episode:To listen to the full interviews from today's episode, as well as receive bonus content and deep dive insights from the episode, visit DailyCreativePlus.com and join Daily Creative+.The Brave Habit is available nowMy new book will help you make bravery a habit in your life, your leadership, and your work. Discover how to develop the two qualities that lead to brave action: Optimistic Vision and Agency. Buy The Brave Habit wherever books are sold, or learn more at TheBraveHabit.com.

Why you should listenScott Stafford shares his human-centric AI framework, explaining why major tech companies are now hiring salespeople again despite investing heavily in agentic solutions.Learn how to shift 20% of your workload to voice mode and natural language, with practical examples of completing real work while away from your desk.Discover where vibe coding tools like Bolt.new hit their limits and what foundational knowledge you still need to deliver AI-first solutions for clients.Wondering where to place your bets as AI reshapes the entire SaaS landscape? In this episode, I talk with Scott Stafford, an AI strategist working at the intersection of Salesforce, robotics, and human-centric technology. We dig into why companies that rushed to replace humans with AI are now reversing course, and what that shift means for consultants building practices today. Scott also shares his vision for how personal agents will become your new user interface, making traditional software interactions feel like relics. If you're trying to figure out where to invest your learning time and how to stay relevant as voice interfaces take over, this conversation maps out the territory ahead.About Scott Stafford Scott Stafford is a Human-Centric Technologist, AI Strategy Lead, and technology evangelist with 20+ years of experience bridging business strategy and emerging technology. A 27-time Salesforce certified All-Star Ranger and community leader, Scott focuses on helping people and organizations adapt to the rapidly evolving landscape of AI and the Fourth Industrial Revolution. He is co-founder of RiseWithVoice, an initiative that helps individuals strengthen both their literal and metaphorical voice to thrive in an AI-augmented future.Resources and LinksScottstafford.aiScott's LinkedIn profile625 - The Salesforce Partner's AI Dilemma with Sanjeet MahajanBolt.newSuperwhisperPrevious episode: 659 - How This Salesforce Partner Grew to 25 People by Saying No with Dennis KnodtCheck out more episodes of The Paul Higgins PodcastJoin our newsletter

Tell us what you think of the show! As the Senior Vice President of Products & Services and Pricing Solutions at Duke Energy, Meghan Dewey oversees a portfolio that generates over $1.5 billion in annual revenue. But for her, the true metric of success isn't about spreadsheets or numbers but is instead about empowering the people on both sides of a utility bill.Meghan sits at the intersection of massive corporate scale and human-centric innovation. From the Emerging Technology Office and customer prototype labs to large-scale transportation electrification, her team is essentially designing a blueprint for how utilities can operate in the short and long term. She's the engine behind how Duke Energy scales high-value solutions while also prioritizing customer experience in a way that resonates.Want to make a suggestion for This Week in Cleantech? Nominate the stories that caught your eye each week by emailing Paul.Gerke@clarionevents.com

Ann Sussman is an architect, author and researcher interested in how buildings influence our behavior. She's president of the Human Architecture and Planning Institute, and also known from the books Cognitive Architecture and Urban Experience + Design. She recently co-authored the Handbook of Neuroscience and the Built Environment, which recently launched.In this interview, Ruben and Ann talk about a variety of topics regarding the brain, the importance of beauty, the experience of our built environment through our senses and the need for a different kind of design that takes human perception into account.====JOIN OUR COURSE: https://www.aestheticcity.academy/products/courses/aesthetic-city-academyJoin the #1 email list about making better places:https://the-aesthetic-city.kit.com/signup======For more information on The Aesthetic City, find our website on https://theaestheticcity.com/ Subscribe to our YouTube channel: https://www.youtube.com/@the_aesthetic_city Follow us on X: https://x.com/_Aesthetic_City Instagram: https://www.instagram.com/the.aesthetic.city/ Substack: https://theaestheticcity.substack.com/

In this episode of the Share PLM Podcast, hosts Beatriz Gonzalez, Jos Voskuil, and Maria Morris come together to reflect on an impactful year of conversations across the global PLM community. From human-centric transformation and sustainability to leadership alignment and cultural change, this conversation captures the essence of what shaped PLM in 2025—and what will matter even more in 2026.Let's take a closer look:⚉ A Broader Range of Voices in the PLM Conversation ⚉ 2025: The Year of the Human Factor in PLM ⚉ The First Human-Centric PLM Conference ⚉ Learning from Both Small and Large PLM Transformations ⚉ Sustainability as a Core PLM Responsibility ⚉ From Training to Early Engagement ⚉ Diversity and Representation in PLM Leadership ⚉ What's Next for the Share PLM Podcast ⚉ The Share PLM Summit Returns in 2026 ⚉ Bringing the C-Level into the PLM DialogueThe Share PLM Summit 2026Register Here! https://shareplm.com/the-share-plm-summit-2026/ CONNECT WITH SHARE PLM:Website: https://shareplm.com/ Join us every month to listen to fascinating interviews, where we cover a wide array of topics, from actionable tips, to personal experiences, to strategies that you can implement into your PLM strategy.If you have an interesting story to share and want to join the conversation, contact us, and let's chat. We can't wait to hear from you!

　日本プルーフポイント株式会社は12月9日、プルーフポイントが総額18億ドルでHornetsecurity Groupの買収を完了したと発表した。

In this first episode of our special AI series, I have the pleasure of welcoming Peggy Johnson — a remarkable leader whose career spans mobile innovation, augmented reality, and now humanoid robotics. What struck me in our conversation is how deeply human her approach to technology has always been. Peggy grew up as one of fifteen children, in a family where every voice mattered. Later, she became one of the very few women studying engineering in the 1980s. These early experiences shaped her belief that inclusion is not optional — it is the foundation of innovation. Throughout her journey — from Qualcomm and Microsoft to Magic Leap and now Agility Robotics — Peggy has championed a simple but powerful idea: 

Ep 51 - Returning guest Randy discusses topics from Dogman & Werewolves to Lake Monsters to Fae & the Green Children from Woolpit.Welcome to Episode 51 of The Paranormal Rundown! This episode we have an excellent return guest, Randy, who has thoughts on many different aspects of the paranormal. You may remember him from episode 42, Pale Crawlers and Paranormal Manifestations. This time around, we get into deep conversations about Dog Soldiers, Dogmen, and Werewolves. Including an interesting story about something his parents caught on their security camera! Later we get into Lake Monsters and the idea that they are protecting the body of water. This of course, leads us to the Fae. We cover a wide range of topics on this one, including Bigfoot, Hypertrichosis, Lycanthropy, Porphyria, The Berlin Wall Werewolf Patrol, The Anomalous Creature Population Tracker, Champ from Lake Champlain, The Green Children of Woolpit, even Miniature Ents! Too many topics to list them all, so get comfortable, this is going to be a good one!The Wolf Gate: https://imgur.com/a/4BL71QtLink to Humans in Space thread: https://www.boredpanda.com/humans-are-weird/If you have your own Dogman, Fae, or Miniature Ent story, contact us at feedback@paranormalrundown.com We would love to have you on to talk about it!The Paranormal Rundown is a partnership between the hosts David Griffith, Father Michael Birdsong, and Vic Hermanson.Be sure to check out our partner podcasts:You can find Vic at Trailer Trash Terrors, https://podcasters.spotify.com/pod/show/vic-hermansonYou can find Father Birdsong at https://www.becomingahouseofprayer.com, as well as hear his new podcast Ending the Curse at:https://open.spotify.com/show/5yL7ZAN4wcRKnMPAlalVXW

In this How I Lead Change episode, we sat down with Omair Quraishi to talk about the future of higher education, the impact of AI, and why human-centric transformation matters more than ever. www.pragilis.com

People want hybrid meetings that feel natural. IT wants solutions that are easy to deploy and manage across the enterprise. Focusing on these human-centric needs can drive more compelling engagement and more effective collaboration across the organization.In this episode of The Collaboration Space, AVI-SPL's Mathew DeFreitas talks with HP Poly's Joe Mukherjee. They discuss how AI and advanced AV systems remove barriers to human-centric experiences. Additionally, they explore how these technologies can help IT manage global meeting environments with confidence.Key conversation takeawaysHuman-centric collaboration improves communication, context, and participationAI-driven multi-camera systems follow real conversations and support natural interactionSolutions like HP Dimension with Google Beam enhance group discussions and hybrid teamworkEnterprises can scale standardized meeting experiences worldwide with HP Poly and AVI-SPLNew video platform updates give IT a clear path to upgrade and extend hardware valueAVI-SPL Symphony integration enables proactive monitoring, issue prevention, and longer tech lifecyclesLearn more about how HP Poly and AVI-SPL help organizations create people-first meeting environments that are easier to scale and manage.Check out the HP Poly video trade-in program.Follow AVI-SPL on YouTube.Catch The Collaboration Space on your favorite podcast app.Get AV and unified communications news delivered to your inbox.Follow AVI-SPL: Linkedin X YouTube

Joyful Business Revolution Founder & CEO M. Shannon Hernandez shows that messaging is still at the heart of effectively connecting with your very human customers and prospects. She shares her fascinating journey from teaching 8th graders in Spanish Harlem to helping early stage companies scale through authentic storytelling. A drive for continuous learning is everything. "Your business, your company, your organization is only going to grow as far as you grow yourself." Purpose driven founders are rejecting that growth must be had at all costs. She sees a big hunger for transparency, integrity and ethical marketing that respects people's intelligence, energy and time. Less pain-point manipulation, more focus on excellence. "Do less, but do it better." And through it all, leaders need to embrace three strategic levers: Clarity, Kindness and Joy. This episode has been sponsored by Meter. Head to meter.com/marketimpact to learn more.

This episode dives into The Heart of Service, a practical guide to human-centered AI in customer service. Nick explains real stories, change management, measuring AI impact, frontline listening, ethics, and tools leaders can use. Good for CX leaders, managers, and practitioners. About Nick Glimsdahl Nick Glimsdahl is a trusted advisor to customer service leaders navigating the pressure to modernize operations, improve experience, and prove the value of their AI investments. As the host of the Press 1 For Nick podcast, he's interviewed more than 200 CX leaders, authors, and innovators about the future of service. His new book, The Heart of Service: A Blueprint for Human-Centric AI in Customer Service, uses a fictional parable to show what happens when a CX leader stops chasing hype and starts asking the right questions. Nick brings practical experience from years of helping contact centers implement modern solutions—from AI and automation to agent enablement and post-go-live support. His work is grounded in one belief: technology should serve people, not the other way around. Resources  VDS: https://www.govds.com Please, hit the follow button and leave your feedback: Apple Podcast: https://www.cxgoalkeeper.com/apple Spotify: https://www.cxgoalkeeper.com/spotify Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/ Gregorio Uglioni is a seasoned transformation leader with over 15 years of experience shaping business and digital change, consistently delivering service excellence and measurable impact. As an Associate Partner at Forward, he is recognized for his strategic vision, operational expertise, and ability to drive sustainable growth. A respected keynote speaker and host of the well-known global podcast Business Transformation Pitch with the CX Goalkeeper, Gregorio energizes and inspires organizations worldwide with his customer-centric approach to innovation.

Human-centric leadership is more than a philosophy; it's a necessity in today's tech-forward world. In this episode, we unpack what human-centric leadership truly means, why it matters, and introduce an innovative model designed to develop the leadership competencies necessary for thriving ethically. Discover how to lead with empathy, purpose, and impact while preparing your teams for the future of work.

Welcome to episode 302 of Grow Your Law Firm, hosted by Ken Hardison. On this episode, Ken is joined by Derek Weber of Lead With AI, the founder and AI integration expert helping businesses implement human-centric AI strategies. Derek has spent over two years transforming his 22-year-old marketing company through focused experimentation with AI, developing a proven progression from mindset to technique, tools, and technology. He helps leaders move past fear and frustration to implement AI as a productivity multiplier, enabling teams to handle more clients, complete senior-level work faster, and reduce outsourcing costs. Derek's approach works across industries and requires no prior AI expertise - just an open mind and a ChatGPT or Claude account. What you'll learn about in this episode: 1. AI Mindset and Adoption: - Why starting with mindset is critical before implementing AI tools - Overcoming resistance and fear that keeps teams stuck in the status quo 2. Progression to AI as a Partner: - Stages of AI integration, from basic interaction to assistants and agents - How to delegate repetitive or low-value tasks to AI to free up high-value work 3. Structured Input and Training: - Using contextual prompts and structured outputs to increase AI accuracy - Stacking AI assistants with specialized training for complex task handling 4. Human-Centric AI Implementation: - Focusing AI on amplifying high-value work instead of automating chaos - Creating strategic partners and virtual advisors for problem-solving and decision-making 5. Practical Application and ROI: - Real-world results: increased efficiency, more clients, and reduced outsourcing costs - Applying Derek's methodology in any business, regardless of industry or AI experience Resources:    Websites: LeadWithAI.Us/pilmma  GBGmarketing.com Linkedin: linkedin.com/in/derekaweber   Additional Resources:    https://www.pilmma.org/aiworkshop https://www.pilmma.org/the-mastermind-effect https://www.pilmma.org/resources https://www.pilmma.org/mastermind AI for PI Expo:   www.pilmma.org/ai-for-pi-expo

The biggest barrier to optimizing your sales operation isn't technology—it's a cultural one. Many teams view "process" as corporate handcuffs, believing it stifles the creativity needed to close deals. Process expert Nesanel Moeller breaks down this misconception: A clear process is actually the reliable, repeatable foundation that enables high-level creativity and customer connection.

Shane Pope is the founder of Reflect Technology, a company dedicated to transforming mental wellness. After a long, intense journey through trauma and healing, he emerged with a deep curiosity and drive to help others. Shane specializes in deconstructing complex ideas, translating them into accessible insights, and building bridges that make mental wellness tools approachable for everyone. He believes that in today's world, where we are constantly overwhelmed with inputs, what people need most are safe spaces to let thoughts and emotions out, creating clarity, resilience, and growth.Expect to learn:- Why Shane created an AI app that's intentionally designed to feel "not-human"- Why Taylor Swift has been a big inspiration in building Remi- What the human revolution is and how AI can enrich our human experiences- How the Disney movie Cars highlights the danger of optimizationAnd much more. This was one of the best conversations I've had all year. I learned A TON from hanging out with Shane and you will too by listening to this. Enjoy!Shownotes:Remi WebsiteDownload the app Connect with Shane For more Dare to Dream content find us on: Apple Podcasts:⁠ ⁠https://podcasts.apple.com/us/podcast/the-dare-to-dream-podcast/id1522983890⁠⁠ Spotify:⁠ ⁠https://open.spotify.com/show/599zlweDDcmXP5YhOX6TFw⁠⁠ Instagram:⁠ ⁠⁠⁠https://www.instagram.com/thedaretodreampodcast/⁠⁠If you want to Live a Story Worth Telling, join Gregory's Newsletter :⁠ ⁠⁠https://liveastoryworthtelling.gregoryrussellbenedikt.com/laswt⁠ If you're ready to achieve your dreams without quitting your job or losing your ability to provide for you family, book a discovery call with Gregory:https://calendly.com/gregoryrussellbenedikt-1/discovery-call

In this episode, Talaya sits down with Dr. Fazlur Rahman, a retired oncologist with a remarkable 35-year career spent serving communities in San Angelo, Texas. An author and advocate for patient-centered medicine, Dr. Rahman shares his invaluable insights on what's missing in modern healthcare and how we can bring it back.This is more than a medical conversation; it's a deep exploration of the human side of oncology for anyone navigating cancer, from patients and caregivers to future oncologists. Dr. Rahman shares powerful stories and lessons from a career dedicated to compassionate care.In this episode, we dive into:The Power of Empathy: Why Dr. Rahman believes a compassionate "bedside manner" is as critical as any treatment.Rural Health Barriers: Navigating the unique logistical, cultural, and financial challenges of cancer care in underserved areas.The Patient's Struggle: An honest discussion on the human and financial toll of a cancer diagnosis.Ethical Decisions: Dr. Rahman's perspective on the difficult choices patients and doctors face in modern healthcare.✨Timestamp Highlights:04:34 The Importance of Empathy in Medicine08:05 Dr. Rahman's Books and Writing11:36 Challenges in Cancer Care19:23 Barriers in Rural Cancer Care25:29 Financial and Ethical Struggles42:57 Advice for Future OncologistsTranscript: https://bit.ly/podscript172Connect & Engage with Dr. Rahman:Website: https://fazlurrahmanmd.com/

Bob Pulver, Founder and Principal of Elevate Your AIQ, joins host Sagi Eliyahu. Bob draws on decades of enterprise transformation at IBM and NBC to share how AI adoption is less about tools and more about changing behavior and adopting a responsible strategy. Bob dives into what makes AI transformation unique, how leaders can balance hype with readiness and why building AI literacy across the workforce is critical for long-term success.Key Takeaways:01:53 Early exposure to IBM Watson showed Bob the disruptive potential of AI.04:26 Process reengineering should come before automation or AI adoption.09:28 Transformation is more about people and behavior change than technology.12:25 AI literacy and readiness are essential for organizational survival.17:13 AI is as disruptive as past shifts but broader in scope.19:58 The pace of AI advancement outpaces people's ability to adapt.23:14 Leaders must critically assess black box AI solutions for risks.29:18 Responsible adoption requires testing, governance and ethics oversight.31:25 Knowing your business and fostering collective intelligence drives better decisions.Resources Mentioned:Bob Pulverhttps://www.linkedin.com/in/bobpulver/Elevate Your AIQ | LinkedInhttps://www.linkedin.com/company/elevateyouraiq/Elevate Your AIQ | Websitehttps://elevateyouraiq.comThis episode is brought to you by Tonkean.Tonkean is the operating system for business operations and is the enterprise standard for process orchestration. It provides businesses with the building blocks to orchestrate any process, with no code or change management required. Contact us at tonkean.com to learn how you can build complex business processes. Fast.#Operations #BusinessOperations

This episode is sponsored by Deel.Ensure fair, consistent reviews with Deel's calibration template. Deel's free Performance Calibration Template helps HR teams and managers run more equitable, structured reviews. Use it to align evaluations with business goals,reduce bias in ratings, and ensure every performance conversation is fair, consistent,and grounded in shared standards.Download now: www.deel.com/nickdayIn this episode of the HR L&D Podcast, host Nick Day sits down with futurist Bob Johansen (Distinguished Fellow, Institute for the Future), Jeremy Kirshbaum (Founder, Handshake), and Gabe Cervantes (Director of Scalable Foresight, IFTF) to explore what it really takes to lead in the age of AI.Together, they unpack the third edition of their groundbreaking book “Leaders Make the Future” and reveal the 10 essential human-centered leadership skills every HR leader and CHRO needs to thrive in a rapidly evolving, AI-powered workplace.This conversation will help you understand how to use generative AI as a tool for augmentation, not replacement, and how to prepare your workforce for the future of work while keeping your humanity intact.Important Links: Book: https://www.amazon.com/Leaders-Make-Future-Third-Leadership/dp/B0D66H9BF1Bob Johansen: https://www.linkedin.com/in/bob-johansen/Jeremy Kirshbaum: https://www.linkedin.com/in/jeremy-kirshbaum-6294b01a1Gabe Cervantes: https://www.linkedin.com/in/gabe-cervantes-ab147338/Nick Day's LinkedIn: https://www.linkedin.com/in/nickday/Find your ideal candidate with our job vacancy system: https://jgarecruitment.ck.page/919cf6b9eaSign up to the HR L&D Newsletter - https://jgarecruitment.ck.page/23e7b153e7(00:00) Preview and Intro (03:11) The 10 Skills Every Future Leader Needs (04:59) How to Use Generative AI(11:34) Humans + Machines: Augmentation Over Replacement (14:24) Human Calming: Staying Grounded in a Chaotic World (16:54) Moving from Efficiency to Effectiveness with AI (21:35) Using GenAI to Train Leaders (23:53) What Humans Should Keep vs. Offload to AI (25:27) Bob's “Stretch” AI Model That Challenges His Thinking (27:42) Building AI Policies with Clear Yes-Zones (30:24) About the Book: Leaders Make the Future (34:52) HR L&D Vault

Startup advisor Hunter Albright says the secret to early-stage growth is cutting through the complexity and finding where real momentum lives. On the latest episode of Practical Pivots, Albright, who's worked at the crossroads of technology, business strategy and human behavior, explains that while AI is just a tool, the explosion in data and compute power has changed the game for founders. He urges entrepreneurs to focus on building consistency and warns against chasing every new trend. Albright also highlights a surprising shift: “People are swinging away from digital products and services, and wanting to get back to things that are more analog and face to face.” For startups looking to scale, he recommends frameworks like EOS to bring “calm to the chaos” and help teams prioritize what matters most.About Hunterhttps://www.linkedin.com/in/hunteralbright/

As AI continues to reshape industries, leaders are facing a critical challenge: how to embrace technology without losing the trust and engagement of their people. In this episode, we dive into the balance between scaling your organization with AI and staying deeply connected to the human beings behind the work.AJ shares a forward-looking perspective on why the next three months—September through November—are the perfect time for leaders to pause, reflect, and prepare for 2026. We explore how to leverage AI to create bandwidth, speed, and knowledge while avoiding the knee-jerk reaction of AI-driven layoffs. Instead of cutting talent, AJ argues for redeployment and reskilling, using this moment to authentically reconnect with employees, rebuild trust amidst automation fears, and place people in roles where they can truly thrive.This isn't just about technology—it's about strategic, human-first leadership. From conducting role retrospectives to identifying high-value outputs, AJ lays out a roadmap for companies to be both the smartest and most empathetic in their sector. Listen in to discover how to turn AI's potential into profit, purpose, and people-powered growth.

What makes a leader truly effective?It's not the packed calendar.It's not the ability to juggle ten things at once.It's the courage to slow down, choose intentionally, and show up as fully human.In this episode of The Executive Appeal, I (Alex D. Tremble) talk with Tonya Cornileus, Senior Vice President of Learning & Talent Solutions at The Walt Disney Company, about what it means to lead with presence and humanity.Here's what we dive into:✨ The surprising leadership power of meditation and mindfulness✨ Letting go of the multitasking myth to become fully present✨ Building equity through personalized leadership, not one-size-fits-all✨ Creating space on your calendar for growth, connection, and reflection

Rita De Vries, Sales and Marketing Director at Real IT Solutions, joins Pathmonk Presents to share how their Michigan-based managed IT services support businesses in healthcare, manufacturing, and education. Specializing in HIPAA and government contract compliance, they act as an outsourced IT team. Rita discusses leveraging organic LinkedIn growth, referrals, and a revamped website to capture leads. With a focus on human-centric service and Midwest charm, Real IT Solutions ensures secure, compliant IT environments to drive business success.  

In this episode of Disruption Interruption, host KJ sits down with Karthik Manimozhi, Chief Growth Officer at MindBridge, to discuss the transformation of finance and auditing through human-centric AI. From the limitations of traditional sampling audits to the promise of AI-driven transparency, Karthik shares insights from his journey as a FinTech entrepreneur and offers a vision for a future where technology and human expertise work hand-in-hand to drive meaningful change in business and society. Key Takeaways: [4:00] - The End of Sampling in AuditsTraditional audit sampling only reviews a small fraction of data, leading to missed issues. AI now enables analysis of 100% of financial data, increasing trust and transparency. [10:20] - Human-Centric AI: Augment, Not ReplaceAI should empower people, not replace them. The future is about using AI to solve complex problems and enable small teams to manage massive operations. [36:45] - Digital Readiness is CriticalOnly 20% of finance organizations are currently digital-ready; this must reach 50% by 2030 for meaningful change. Upskilling and embracing new technology are essential. [29:00] - AI Democratizes OpportunityAI is not just for large enterprises—no-code platforms and accessible tools are unlocking value for small businesses and addressing global challenges like education and healthcare. Quote of the Show (31:38):"Artificial intelligence is an Iron Man suit on your conventional systems. You can still keep your data, your processes in the same place, and now you can collate all of them and create that unified view." - Karthik Manimozhi Join our Anti-PR newsletter where we’re keeping a watchful and clever eye on PR trends, PR fails, and interesting news in tech so you don't have to. You're welcome. Want PR that actually matters? Get 30 minutes of expert advice in a fast-paced, zero-nonsense session from Karla Jo Helms, a veteran Crisis PR and Anti-PR Strategist who knows how to tell your story in the best possible light and get the exposure you need to disrupt your industry. Click here to book your call: https://info.jotopr.com/free-anti-pr-eval Ways to connect with Karthik Manimozhi: LinkedIn: https://www.linkedin.com/in/karthikmanimozhi Company websites: MindBridge , mindbridge.ai How to get more Disruption/Interruption: Amazon Music - https://music.amazon.com/podcasts/eccda84d-4d5b-4c52-ba54-7fd8af3cbe87/disruption-interruption Apple Podcast - https://podcasts.apple.com/us/podcast/disruption-interruption/id1581985755 Spotify - https://open.spotify.com/show/6yGSwcSp8J354awJkCmJlDSee omnystudio.com/listener for privacy information.

Cultivating Trust and Loyalty in the Age of AI   Shep interviews Nick Glimsdahl, contact center strategist and author of The Heart of Service. He talks about how organizations can thoughtfully integrate human-centric AI into their customer service.  This episode of Amazing Business Radio with Shep Hyken answers the following questions and more:    What is human-centric AI?  How can companies find the right balance between automation and personal customer interactions?  What are the biggest risks of over-automating customer support processes?  Why do so many AI projects in customer service fail?  How can organizations manage change effectively when implementing AI-driven solutions for customer experience?  Top Takeaways:    Artificial Intelligence can help make customer service faster and more efficient, but it should never completely replace people. Humans are still essential for understanding emotions, showing empathy, and solving complex problems for customers.  Don't jump into new technology just because it's trendy. Don't use AI for the sake of using AI. Companies should ask themselves what problems they want AI to solve and what a successful outcome looks like.  Over-automation can hurt customer service. It's easy to get excited about what AI can do and try to automate everything. Companies should use AI for simple tasks, but always provide customers with a clear way to connect with a live person when needed.  AI, just like humans, can make mistakes. Whether it's providing incorrect information or making unusual decisions, AI hallucinations can occur. Companies that succeed with AI are always ready to learn from their mistakes by updating their systems, and refining AI training. Turn every mistake into an opportunity to keep improving.  Trust is the heart of any great service experience, whether powered by AI or humans. Companies must be honest, transparent, and consistent with their customers, especially when introducing new technology. Asking for customer feedback to gauge whether they trust the answers they are getting or feel confident in using the new technology can help companies measure success and look for ways to enhance the experience  AI is not just about helping customers. It also helps empower employees. When companies use AI in the background to lighten the workload for their teams, including summarizing calls, handling after-call work, or providing relevant information in real-time, employees can focus on solving complex problems and making customers happy.   Plus, Shep and Nick talk about why it's crucial to stay flexible and keep evolving with technology. Tune in!  Quote:   "Artificial Intelligence can mean a lot of things to a lot of people. Companies might say, 'We want AI,' but if you don't clearly define what that means, it might not deliver the results you want."  About:     Nick Glimsdahl is a contact center strategist and author of The Heart of Service: A Blueprint for Human-Centric AI in Customer Service. He is also the host of the Press 1 For Nick podcast.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio.  Learn more about your ad choices. Visit megaphone.fm/adchoices

Ginger Dhaliwal is Co-founder and Chief Product Officer of Upflex. A long-time tech entrepreneur and investor, she shares her human-first orientation which drives her passion for solving systemic challenges using technology and data—from micropayments to elder healthcare to flexible workspaces. Ginger discusses how intentional design, empathy, and sustainability are essential for building data-driven ecosystems that support a diverse, distributed workforce. She highlights behavioral indicators for shaping future-ready on-demand and long-term work environments, emphasizing collaboration and relationships.     KEY TAKEAWAYS   [00:29] Ginger studies social work and first focuses on understanding people and reskilling immigrants.   [01:40] Ginger's travel takes her to Malaysia where she joins a tech startup as the Internet takes off.     [02:35] At a government-supported R&D lab, Ginger builds a venture studio model.   [03:20] They attract international talent to spin off multiple startups solving real-world problems.   [04:05] One early product enables micropayments using mobile phone billing instead of credit cards.   [05:12] Learning to persuade large corporations to adopt emerging innovations and enter new markets.   [06:10] A healthcare venture connects remote patients in S.E. Asia to providers through internet cafés.   [06:48] Healthcare tech is adapted for the U.S. to support elders aging in place with sensor systems.   [07:50] Adoption fails to take off due to lack of interest from medical professionals in holistic data.   [08:40] Ginger gets disheartened, entrenched in the elder care community, and feels burned out.      [09:30] Considering identity, AI's impact, and future career direction.   [10:45] Personal remote work experience and coworking exposure lead to co-founding Upflex.   [11:50] Ginger sees coworking catalysing innovation with people from diverse industries co-located.   [13:10] Upflex becomes a platform to aggregate access to coworking spaces globally.   [14:40] Early clients like Nokia highlight retention, recruitment, and cost control needs.   [15:20] Real estate lacks actionable data, pushing Upflex to build a decision-support layer for companies.   [16:25] Ginger champions flexibility as a strategic asset for talent engagement, not a perk.   [17:35] COVID causes companies to confront data about remote work and location preferences.   [18:40] Upflex helps firms explore questions around hybrid work behavior using their data tools.   [19:25] Focus on location can mask deeper control and change adaptation issues in hybrid transitions.   [20:45] Data shows employees' behavior is consistent across corporate offices and on-demand coworking spaces.   [22:25] The global shift from individual desks to more collaborative meeting spaces.   [23:38] Most day passes are booked same day, while meeting rooms are booked days in advance.   [25:55] Coworking supports relationship-building and community connection as well as collaboration.   [27:30] Companies are repurposing coworking memberships for team days, pods, and local clusters.   [29:40] Upflex advises clients to view coworking as workplace strategy infrastructure.   [31:25] Businesses experiment with timeshare-type space arrangements to balance cost and access.   [33:10] Exploring partnerships with landlords to offer on-demand overflow capacity.   [34:50] AI is being integrated to optimize seat allocation and dynamic workplace management.   [36:15] Comparing Upflex's model to AWS—scalable space usage tailored to demand and cost savings.   [37:25] Ginger emphasizes redirecting real estate savings to reskilling as rapid tech changes cause workforce disruption.   [39:15] Identity loss from desk removals prompt incremental workspace changes. [41:00] IMMEDIATE ACTION TIP: To problem solve right now, there's no playbook, it's iterative. Come up with questions to test. Start small. Figure out a solution. Get buy in. Gather data for feedback to refine and grow.     RESOURCES   Ginger Dhaliwal on LinkedIn Upflex website       QUOTES   “I don't need to know the answers to things as long as I'm constantly thinking about solving these problems for people.”   “Coworking as a model for innovation and ideation is a wonderful thing and it's in your backyard. It's a block away from your, where you live.”   “How do we create a more sustainable lifestyle for people looking at the data. People losing 15 days of their lives commuting just didn't make any sense to us.”   “We can create that data layer so that people can actually make decisions based on data and understanding those preferences and how people are using space.”   “A lot of office space today is designed for productivity and it's shifting to collaboration. Coworking spaces are designed for that too, but also relationships. I think the evolution is we are all going to be craving relationships. It's not the collaboration that you're going for. You're going for the relationships.”   “We're working with landlords to figure out how you can create those overflow spaces and, from a corporate standpoint, be able to not build for the peak, but build for the average and then have the resources, the unlocking of the network, to handle the overflow.”  

In this episode, we are joined by Gero Hesse, a distinguished “Top HR Influencer” and CEO of EMBRACE, a Bertelsmann Investments company at the forefront of HR technology. Drawing from his deep expertise, Gero offers a profound perspective on how the HR industry must evolve in an era defined by constant change. The conversation delves into the pressing dichotomy of the talent shortage driven by demographic shifts versus the narrative that AI will automate countless jobs. Gero argues that while technology will inevitably replace administrative roles, it will simultaneously create new ones, shifting the core challenge to workforce transformation and reskilling. He envisions a future where HR transitions from an administrative function to a strategic one, responsible for shaping the cultural and ethical rules for a new, blended workforce of humans and machines.Gero also shares his personal leadership philosophy, which is anchored in radical authenticity and a commitment to building long-term, trust-based relationships. He believes in being the same person at work and in his private life, a principle visibly reflected in the edgy, unconventional branding of his company and its festival-style conferences. Ultimately, Gero provides clear guidance for leaders and HR professionals: as automation handles routine tasks, the enduring value of HR will lie in its ability to manage the human side of the business. He champions a future where the focus shifts to shaping culture, fostering employee identification, and guiding technology integration in a way that amplifies human potential rather than simply replacing it.

Leadership isn't just about job titles or climbing the corporate ladder - it's about how we show up for ourselves and the people around us. In this episode of The Wellbeing Rebellion, we're joined by Hannah Awonuga, Global Inclusion Strategist and Executive Coach, who brings a refreshingly human perspective to what leadership really means today. With honesty and warmth, Hannah shares her own journey of shifting from rigid authority to empathetic, human-first leadership - along with practical insights to help you lead with more presence, purpose, and authenticity, wherever you are in your career.Highlights:(06:45) From people-first to human-first leadership explained(14:10) Not everyone should step into leadership roles(21:30) Future leaders need empathy and cultural intelligence(29:00) The difference between systems and real human needs(36:15) Finding your voice as everyday leadership practiceTake the Aurora 360 Quiz: How Effective Is Your Company's Wellbeing Strategy? Click HereConnect with us here:Website: aurorawellnessgroup.co.ukLinkedIn: NgoziLinkedIn: ObehiAurora Company Profile 2024Book a Call here

Learn how human-centric AI is changing businesses by increasing productivity, improving customer service, and boosting employee satisfaction, all without replacing people.   In this episode of Sharkpreneur, Seth Greene speaks with Mark Vange, CEO of Autom8ly, a company focused on human-centered AI solutions. Mark explains how his company is transforming business operations by using AI to enhance human work, making employees more productive instead of replacing them. From improving customer service in sectors like trucking and healthcare to enabling AI-supported marketing, Mark discusses how businesses can use AI to boost efficiency and profits while keeping the human touch.   Key Takeaways: → How collaborative AI can support businesses by enhancing employees' productivity. → The role of AI in automating everyday tasks like email marketing. → The importance of “confidence levels” in AI, balancing accuracy with real-world usability. → The challenge of keeping up with the rapid pace of technological advancements in AI while balancing human-scale adoption. → The value of entrepreneurial partners who can visualize cases in specific industries and collaborate with AI developers.   Mark Vange brings a vision for technology, manages international teams, and has extensive experience in cloud-based delivery of mobile and social products. He also has the knowledge of building and selling several companies. At age 10, Mark met and fell in love with the Apple II computer, which led him to set aside a promising career as a violinist and dive into business and technology. He sold his first program that same year, started his first company by age 13, and entered university with 25 employees and the year's top-selling video game under his belt. Since then, Mark has founded and sold multiple companies and has become a sought-after advisor and mentor.    Mark's first online success was VR-1, a company he helped grow into the world's largest publisher of Massively Multiplayer Games by creating a vision for MMO gaming, developing new communication protocols, and leading worldwide development efforts. Mark's most recent role was as Chief Technology Officer of Electronic Arts Interactive, which he joined through the acquisition of a company he co-founded, where he directed the development of EA's mobile, social, and online products and platforms.   Connect With Mark: Website LinkedIn   Learn more about your ad choices. Visit megaphone.fm/adchoices

Learn how human-centric AI is changing businesses by increasing productivity, improving customer service, and boosting employee satisfaction, all without replacing people.   In this episode of Sharkpreneur, Seth Greene speaks with Mark Vange, CEO of Autom8ly, a company focused on human-centered AI solutions. Mark explains how his company is transforming business operations by using AI to enhance human work, making employees more productive instead of replacing them. From improving customer service in sectors like trucking and healthcare to enabling AI-supported marketing, Mark discusses how businesses can use AI to boost efficiency and profits while keeping the human touch.   Key Takeaways: → How collaborative AI can support businesses by enhancing employees' productivity. → The role of AI in automating everyday tasks like email marketing. → The importance of “confidence levels” in AI, balancing accuracy with real-world usability. → The challenge of keeping up with the rapid pace of technological advancements in AI while balancing human-scale adoption. → The value of entrepreneurial partners who can visualize cases in specific industries and collaborate with AI developers.   Mark Vange brings a vision for technology, manages international teams, and has extensive experience in cloud-based delivery of mobile and social products. He also has the knowledge of building and selling several companies. At age 10, Mark met and fell in love with the Apple II computer, which led him to set aside a promising career as a violinist and dive into business and technology. He sold his first program that same year, started his first company by age 13, and entered university with 25 employees and the year's top-selling video game under his belt. Since then, Mark has founded and sold multiple companies and has become a sought-after advisor and mentor.    Mark's first online success was VR-1, a company he helped grow into the world's largest publisher of Massively Multiplayer Games by creating a vision for MMO gaming, developing new communication protocols, and leading worldwide development efforts. Mark's most recent role was as Chief Technology Officer of Electronic Arts Interactive, which he joined through the acquisition of a company he co-founded, where he directed the development of EA's mobile, social, and online products and platforms.   Connect With Mark: Website LinkedIn   Learn more about your ad choices. Visit megaphone.fm/adchoices

Data from the World Economic Forum Future of Jobs Survey 2025 tells us that employers see human-centric skills as essential amidst rising technological advances. But what are those sought after skills?Whilst technological literacy, data and AI skillsets are regarded as priorities and expected to grow rapidly, 2025 data is highlighting the top skills required by employers, both now and in the future, remain largely human-centric.In this episode we are exploring exactly what those vital skills are and discussing organisations' desire to prioritise 'talent availability' by focusing more on diverse hires.Links:Get started and develop both your strategic and analytical skills and adaptable leadership style by booking a free 15-minute Career Strategy Call with RebeccaWorld Economic Forum Future of Jobs Report 2025Rate, Review, & Follow our Show on Apple Podcasts:Also, if you haven't done so already, follow the podcast. We air every week and I don't want you to miss out on a single broadcast. Follow now!About World Economic Forum Future of Jobs Report:"The Future of Jobs Report 2025 brings together the perspective of over 1,000 leading global employers—collectively representing more than 14 million workers across 22 industry clusters and 55 economies from around the world—to examine how these macrotrends impact jobs and skills, and the workforce transformation strategies employers plan to embark on in response, across the 2025 to 2030 timeframe."About Rebecca:Rebecca Allen is a Career & Leadership Coach for corporate women, aspiring to senior levels of leadership. Over the last decade, Rebecca has helped women realise their potential at companies including Woolworths, ANZ, J.P. Morgan, PwC, Coca-Cola Amatil, Ministry of Defence, Frontier Sensing and AbbVie Medical Research through her Roadmap to Senior Leadership coaching programs. Connect with Rebecca

In Episode #116 of Geeks of the Valley, we sat down with Jared Stein, Co-Founder at Monogram Capital, a leading private equity firm specializing in scaling high-growth, human-centric consumer brands.Jared walks through Monogram's investment philosophy and why the firm focuses on companies with deep consumer resonance. He shares insights from leading investments in Chewy.com, Olipop, Genexa, and Planet Fitness, detailing how emotional connection, strong brand equity, and operational excellence drive sustainable growth. The conversation explores the evolving role of private equity in consumer markets, including the increasing importance of wellness, trust, and personalization in shaping investment decisions.Drawing on his background at Bain Capital, Golden Gate Capital, HGGC, and Goldman Sachs, Jared also discusses lessons learned from scaling category leaders, the role of strategic partnerships, and how to balance value creation with authentic brand building.Whether you're an investor seeking differentiated strategies, a founder building a consumer brand, or a strategist tracking market shifts, this episode offers a deep dive into the future of human-centric private equity.

MM+M summer intern Lola Offenback sits down with Derrick Gastineau to discuss Currax Pharmaceuticals' latest human-centered campaign, Real Patients, Real Results.Gastineau emphasized the importance of authentic patient voices in marketing. He explains the selection process for patient stories, Currax's unique position in the weight loss market and how they measure the campaign's success through engagement. He also delves into the channels used for consumer outreach, future storytelling strategies and the broader trends in the pharma industry towards more humanistic marketing. Step into the future of health media at the MM+M Media Summit on October 30th, 2025 live in NYC! Join top voices in pharma marketing for a full day of forward-thinking discussions on AI, streaming, retail media, and more. Explore the latest in omnichannel strategy, personalization, media trust, and data privacy—all under one roof. Don't wait—use promo code PODCAST for $100 off your individual ticket. Click here to register! AI Deciphered is back—live in New York City this November 13th.Join leaders from brands, agencies, and platforms for a future-focused conversation on how AI is transforming media, marketing, and the retail experience. Ready to future-proof your strategy? Secure your spot now at aidecipheredsummit.com. Use code POD at check out for $100 your ticket! Check us out at: mmm-online.com Follow us: YouTube: @MMM-onlineTikTok: @MMMnewsInstagram: @MMMnewsonlineTwitter/X: @MMMnewsLinkedIn: MM+M To read more of the most timely, balanced and original reporting in medical marketing, subscribe here.Music: “Deep Reflection” by DP and Triple Scoop Music.

In this episode of Faces of Digital Health, host Tjasa Zajc speaks with Dr. Sabine Kapasi, a physician, UN strategist, and founder of a Enira Consulting focused on bridging policy, tech, and clinical practice. The discussion explores the evolving landscape of healthcare in India, touching on digital transformation, rural access challenges, innovative diagnostics, and the role of AI. India's large population, digital payment infrastructure, and widespread smartphone adoption are unique assets in transforming care delivery. However, gaps in infrastructure, rural clinician availability, and systemic fragmentation remain hurdles. Dr. Sabine emphasizes the importance of human-centered care, especially in the context of AI adoption. Topics covered: Current Public Health Challenges in India Rise in infectious diseases during monsoon Double burden of NCDs and communicable diseases Vaccination Success Polio eradication and near-universal childhood vaccination Demographics & Governance Young population Strong centralized governance aiding digital health Digital Infrastructure UPI adoption Smartphone saturation in rural and urban areas Healthcare Delivery Landscape High access to medications but low access to diagnostics Urban-rural doctor imbalance Role of frontline workers Role of Technology AI in CDSS Mobile diagnostic kits Digital ID (ABHA) and EHR integration Telemedicine and eSanjeevani platform Barriers to Digitization Over 10,000 HIS vendors Lack of mandated digital infrastructure Provider reluctance due to tax implications and informal payments Innovation in Diagnostics Liquid biopsy alternatives for early cancer detection Scalable, low-cost rapid tests suited for Indian climate The Human Element Importance of human touch in healthcare Health as a community-driven concept Future Opportunities GenAI in clinical training and diagnostics Insurance as a digital health accelerator Localization of clinical trials and precision medicine

Send us a textAbout This EpisodeWhat happens when an organization's culture is disconnected from their business strategy? Dr. Laura Hamill, an organizational psychologist and author of The Power of Culture, shares how culture, when treated as an HR task rather than a strategic driver, loses its power to impact performance. Drawing from her personal story and leadership experience, she explains how leaders shape culture through everyday actions, not just values statements. Laura urges companies to move beyond surface-level perks and instead embed human-centric values into systems and behaviors. She offers practical strategies for aligning culture with business goals and making a compelling case for cultural transformation as a critical driver of success. About Laura HamillDr. Laura Hamill is an organizational psychologist and business leader, focusing on the intersection of science and HR. Laura is an expert on creating great places to work and is the owner of Paris Phoenix Group, a consulting firm specializing in forming and transforming culture. Previously, Laura worked at Microsoft and was a co-founder of Limeade. Laura is a podcast host at The Happy at Work podcast and has also written a book on organizational culture called The Power of Culture with The Economist. She lives in Woodinville, Washington, with her husband, two children, and golden retriever. Additional ResourcesWeb: parisphoenixgroup.comLinkedIn: @LauraHamillSupport the show-------- Stay Connected www.leighburgess.com Watch the episodes on YouTube Follow Leigh on Instagram: @theleighaburgess Follow Leigh on LinkedIn: @LeighBurgess Sign up for Leigh's bold newsletter

We're in the midst of summer and we know that power outages can happen more frequently during this season due to higher temperatures and an increased demand for electricity. A couple years ago we sat down with Ram Rajagopal, an expert in the future of electrical power. He shared a few ways our existing system of massive power plants is slowly but surely giving way to a much leaner, decentralized system of small-scale power generation. Ram refers to this as a move from an “infrastructure-centric” model to a “human-centric” grid — one that will be much smarter, more inclusive and better able to adapt to the needs of individual users. It's a topic that impacts all of us and we hope you'll tune in again for a refresher on how the electric grid works and how it's evolving.Have a question for Russ? Send it our way in writing or via voice memo, and it might be featured on an upcoming episode. Please introduce yourself, let us know where you're listening from, and share your question. You can send questions to thefutureofeverything@stanford.edu.Episode Reference Links:Stanford Profile: Ram RajagopalConnect With Us:Episode Transcripts >>> The Future of Everything WebsiteConnect with Russ >>> Threads / Bluesky / MastodonConnect with School of Engineering >>> Twitter/X / Instagram / LinkedIn / FacebookChapters:(00:00:00) IntroductionRuss Altman introduces guest Ram Rajagopal, a professor of engineering at Stanford University.(00:03:47) What is Powernet?Outline of Powernet—a decentralized, user-focused power grid vision.(00:05:34) Behind-the-Meter IntelligenceAiming to align supply and demand by understanding consumer needs.(00:07:58) Smart Dimmers & Data PrivacyBalancing energy efficiency with privacy concerns in home automation.(00:10:05) Aggregators & Local ControlFuture energy sharing may rely on local devices and trusted middlemen.(00:11:50) Human Motivation & Energy BehaviorWhy both ethics and cost will drive user participation in energy decisions.(00:14:02) Teaching Energy AwarenessA program teaching middle-schoolers to analyze home energy use.(00:16:17) Automating Energy UseBehavioral and systems changes to help align wellness with grid needs.(00:18:58) Grid Shift: Renewables & StorageHow evolving the grid demands real-time monitoring and local resilience.(00:19:57) Sensors & Operational SafetyThe sensing technology that ensures transformers and lines stay within limits.(00:21:27) Smart Dairy: Cooling Cows with AIHow smart fans and storage reduced a dairy farm's energy output.(00:23:28) Building Trust with FarmersThe collaborative process behind deploying the grid tech at the farm.(00:25:01) Smart Ventilation at ScaleScaling the ventilation tech tested on farms to improve public health spaces.(00:26:06) Equity in the Human-Centered GridHow price signals risk overburdening the most vulnerable communities.(00:28:22) Conclusion Connect With Us:Episode Transcripts >>> The Future of Everything WebsiteConnect with Russ >>> Threads / Bluesky / MastodonConnect with School of Engineering >>>Twitter/X / Instagram / LinkedIn / Facebook

What is meaningful work, and how does an organization improve when employees are instilled with a sense of meaningful work? We're joined by Kathy Miller, author, operations leader, and Women in Manufacturing Hall of Famer, to discuss her upcoming publication based on her MORE model. Kathy discusses her approach to processes, sound leadership principles, and the science of human flourishing within the manufacturing sector. In addition to her upcoming guide, Kathy is the co-author of Steel Toes and Stilettos: A True Story of Women in Manufacturing Leadership and Lean Transformation Success.Sponsored By:

In this episode, we deep dive into what digital transformation truly means. Roy emphasizes that it's not just about technology; it's about reimagining both the work and the ways of working to produce a customer-centric business transformation. He shares compelling examples from contact centers and airlines to illustrate how digital tools can be enablers rather than solutions looking for problems. But it's not just about the ‘what' and the ‘how'; it's also about the ‘who.' Roy talks about the role of culture in a company's digital transformation journey and how it can make or break the strategy. He also discusses the importance of customer involvement, stating that customers are often the ones leading digital transformation.   About Roy Aktinson   Roy Atkinson is a luminary in the fields of customer service, customer experience, and digital transformation. With years of experience and a deep understanding of how technology and people intersect, Roy brings a unique blend of strategic vision and practical advice to the table. He has been a keynote speaker at numerous industry events, sharing his insights on the importance of focusing on the human element in digital transformation. Known for his thought-provoking perspectives, Roy is not just an expert but a catalyst for change, challenging businesses to rethink their strategies and cultures to stay ahead in a rapidly evolving landscape.    Resources    Clifton Butterfield LLC: https://cliftonbutterfield.com/     Please, hit the follow button:  Apple Podcast: http://cxgoalkeeper.com/apple Spotify: http://cxgoalkeeper.com/spotify We'd love to hear your thoughts — leave a comment and share your feedback! Follow Gregorio Uglioni on Linkedin: https://www.linkedin.com/in/gregorio-uglioni/   About Gregorio Uglioni Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions Listen to more podcasts on The Agile Brand network here: https://agilebrandguide.com/the-agile-brand-podcasts/ 

Welcome back to The Pomp and Unpopular Podcast, where we flip the script on conventional wisdoms (today, the topic is MARKETING). In this episode, host Talia—author, artist, and business & relationship consultant—dives deep into the often-overlooked power of humanity in digital marketing. In a world where AI reigns and data is king, we've become obsessed with metrics, analytics, and optimization. But what happens when we lose sight of what really connects us—human emotion, authentic stories, and real relationships? Join us as we challenge ineffective marketing paradigms and explore: Join us as we challenge ineffective marketing paradigms and explore: ✅ Why data tells you what is happening, not why ✅ How formulaic, robotic marketing kills emotional resonance ✅ The parallel between transactional marketing and surface-level relationships ✅ How to craft brand narratives that spark connection and community ✅ The secret to long-lasting customer loyalty in 2025 and beyond Whether you're a seasoned marketer, entrepreneur, or creative, this episode is a wake-up call to stop chasing perfection and start telling stories that matter.

Sales and marketing alignment may sound straightforward, but it's often reduced to process charts and dashboards, rather than focusing on the people doing the work. In this episode, Lia Davidson, CMO at EAB, joins Adam and Saima for a refreshingly honest conversation about what real alignment looks like inside complex organizations. She shares how building trust with sales didn't come from structure or incentives, but from solving problems together and staying radically candid. Lia also unpacks the moment she realized marketing needed to stop celebrating metrics that didn't match sales outcomes—and how shifting to shared KPIs changed everything. Plus, why personality tests, casual hangs, and a simple phone call can outperform strategy offsites. In this episode, you'll learn:Why marketers should rethink their funnel language to reflect real sales impactHow to lead with empathy when functional teams aren't getting along What happens when marketing and sales review pipeline togetherHow to create team alignment without reporting lines or reorgsJump into the conversation: (00:00) Introducing Lia Davidson and sales-marketing alignment (02:47) The human side of misalignment and why process alone doesn't fix it (04:38) How Lia's early sales experience shaped her approach as a CMO (06:44) A people problem disguised as a pipeline problem (08:15) The offsite that solved misalignment without touching strategy (10:19) Why marketing can't claim green if sales is red (12:52) How Lia celebrates marketing wins while staying tied to revenue (14:32) Building one team without a shared reporting structure (18:59) Why “one funnel mentality” is more than just a slogan

Humans are in a tough spot right now. Seems like everyone's talking about AI disruption, how to "stay human," why humans will be more or less important, and on and on. But one thing remains certain: business transformation will fail without a human-centric approach. In this episode of The Trending Communicator, host Dan Nestle sits down with change management and change communications legend Kate Bullinger, CEO of United Minds, to discuss the critical role of human-centric approaches in managing organizational change. With over two decades of experience partnering with senior executives on enterprise transformations, Kate shares her wisdom and insights on building purpose-driven cultures and high-performing teams. From M&As to restructuring and leadership transitions, Kate and Dan examine the complexities of change management in today's constantly disrupted business environment. They explore how AI and technology can enhance communication strategies while emphasizing the importance of maintaining a human touch. Kate offers practical advice on creating effective change playbooks, addressing employee concerns, and navigating the challenges of fractured audiences within organizations. Listen in and hear about... Human-centric approaches to organizational change and transformation The importance of creating a "North Star" vision for change initiatives Leveraging AI tools to enhance change management strategies The impact of employee advocacy on organizational reputation and change efforts Future leadership challenges in an AI-driven, hybrid work environment Notable Quotes Human-Centric Change: "Change can't happen if you don't bring the humans along for the journey.” - Kate Bullinger [04:25 → 04:42] Communication During Uncertainty: "Even getting out there and listening and being present can quell a lot of those concerns or at least let people know that there's no new information to share. I think that's something that's really consistent across any kind of change because at the end of the day, it's really about human behavior. Right. And people don't like change." - Kate Bullinger [11:37 → 12:03] Employee Engagement: "The more people feel like they've had a voice or they've had some fingerprint on the process, the more they feel bought in." - Kate Bullinger [29:08 → 29:31] Future Leadership: "When you think about 10 years from now, what is it going to look like to lead a large global organization? I don't. Those leaders won't be in their jobs anymore.” - Kate Bullinger [1:03:52 → 1:04:20] Change Management: "It's not that people are processing faster, but that our ability to engage them in a meaningful and more targeted way that's stakeholder-centric. Even inside the organization, I think is where we want to lean into AI and technology." - Kate Bullinger [1:04:20 → 1:04:35] Resources and Links Dan Nestle Inquisitive Communications | Website The Trending Communicator | Website Communications Trends from Trending Communicators | Dan Nestle's Substack Dan Nestle | LinkedIn Dan Nestle | Twitter/X Kate Bullinger United Minds | Website Kate Bullinger | LinkedIn Timestamps 0:00 Intro: AI content debate on LinkedIn 5:07 Human-centric approach in business transformation 10:37 Challenges of communicating during change 15:42 Creating a North Star vision for change 21:52 Types of business transformations 28:31 Leadership behaviors during organizational change 34:18 Navigating uncertainty as a communications leader 40:19 Using AI tools for employee sentiment analysis 45:11 Developing a modern change management playbook 51:53 Communications teams as organizational nerve centers 59:55 Unique skills gained from managing transitions 1:03:26 Future of leadership in evolving workplaces (Notes co-created by Human Dan and  Flowsend.ai ) Learn more about your ad choices. Visit megaphone.fm/adchoices

This episode features an interview with Ashley Faus, Head of Lifecycle Marketing, Portfolio, Atlassian and author of the book Human-Centered Marketing: How to Connect with Audiences in the Age of AI. Ashley dives into the pitfalls of both active spamming and the bait-and-switch tactics that are commonplace today. She also explains why marketers should ditch the funnel framework and embrace playgrounds as the model for the customer journey, and shares her insights into what it means to make marketing truly human-centric. Key Takeaways:Misleading CTAs and bait-and-switch tactics erode trust. Marketers should not be trying to trick prospects into buying. It is expensive to acquire a customer that is a bad fit, and they should be prioritizing the relationship.The funnel is outdated; marketers should adopt “the playground” where they allow customers to move through a self-directed customer journey however they want to.The language that we use to talk about our audience, “is so adversarial. It's like I'm gonna hunt for a prospect and I'm gonna capture a lead, and I'm gonna lock down a deal.” Remember there is a person behind the screen.Quote: “ My job as a marketer, I always say, I never want to sell anything to anybody. My job is to match problems with solutions. And if I harass you or convince you to buy something that doesn't actually solve your problem, that's going to  be very expensive for me to fix, either from a reputation standpoint, from a support or implementation cost standpoint. Like, it's not free for me to acquire a customer that's a bad fit. It's not just not serving them. It does not serve the business either. And I think that's the other piece that like sometimes people think when I talk about this, that I'm trying to be altruistic or that like it's a nice thing to do for the audience. I mean, yes, we should be decent humans, but it's bad for business to behave this way and to do the bait and switch or to force somebody into a bad fit. It's gonna be very expensive for you to force fit that, or to try to, you know, win and re-win that customer or to serve that customer If they go nuclear and they start posting on social media, or they file a lawsuit, right? It's very expensive to get out of a bad deal or to turn a bad deal into a good deal.”Segment Timestamps:*(02:55) Human-centered marketing frameworks*(08:56) The pitfalls of bait-and-switch tactics*(27:13) The playground over the funnel*(35:33) The Playbook: Uncuttable budget itemsSponsor:Pipeline Visionaries is brought to you by Qualified.com. Qualified helps you turn your website into a pipeline generation machine with PipelineAI. Engage and convert your most valuable website visitors with live chat, chatbots, meeting scheduling, intent data, and Piper, your AI SDR. Visit Qualified.com to learn more.Links:Connect with Ian on LinkedInConnect with Ashley on LinkedInLearn more about AtlassianHuman-Centered Marketing: How to Connect with Audiences in the Age of AILearn more about Caspian Studios

In this episode of The Digital Executive podcast, Michel Langlois, former CTO and Senior Vice President at Calix Networks, shares insights from his 30-plus year career in the networking and software industry. Langlois discusses how his leadership style evolved across significant transformations at companies like Cisco, Juniper Networks, and Calix Networks, emphasizing the importance of building trust and fostering collaboration in diverse corporate cultures.Langlois also delves into his new book, "Beyond the Code: Unveiling the Human Factor in Technology Leadership Innovation," explaining his motivation for writing it and the key message he hopes readers take away about human-centric leadership in a technology-driven world. He highlights how innovations like the Software Defined Access (SDA) architecture and cloud-based analytics at Calix Networks enabled them to compete effectively with larger industry players. Tune in to hear Michel Langlois's vision for the future of the networking and software industry and how leaders should prepare for emerging technologies and trends.If you liked what you heard today, please leave us a review. Apple or Spotify.

In this episode of Tech Talks Daily, I'm joined by Chase Garbarino, Co-Founder and CEO of HQO, a company reimagining the way commercial real estate connects with its occupants. From digital keycards to IoT-enabled spaces, HQO is building the operating system for real estate, already active across 250 million square feet in 24 countries. We explore how commercial real estate, once known for its slow adoption of technology, is finally undergoing rapid transformation. Chase shares the story behind HQO's creation, the drive to modernize the built environment, and why he believes cities are humanity's greatest product. He outlines how hybrid work, flexible leases, and higher user expectations have pushed property owners to rethink what a workplace should offer. But this isn't just a tech story. It's about connection. Chase reveals how HQO is helping create meaningful experiences through digital tools that serve every type of building user, not just those paying the rent. From commute integration to smart access, amenity bookings to workplace engagement, HQO's platform is designed to be both invisible and impactful. We also learn about the Quantum City Initiative, a new effort from HQO and MIT to help existing cities leap forward with shared learnings, digital infrastructure, and civic innovation. It is not about tearing cities down and starting from scratch. It is about helping them adapt, thrive, and compete in a connected world. Chase closes by sharing one of his favorite stories: how a shoe company, a beer company, and a 3D printing firm all found community inside an HQO-powered building. These companies collaborated, socialized, and created something no one could have planned, all because the tech enabled real people to meet. If you are curious about how smart buildings are becoming more human or how data and design can shape a more connected future, this conversation will spark new ideas.

On today's episode of Management Development Unlocked, Eric sits down with Cheryl Fields Tyler, owner, founder, and CEO of Blue Beyond Consulting. Cheryl's business has been in operation for 18 years, using her expertise on the people side of business to develop leaders and managers at every stage of their careers. Blue Beyond Consulting also works with organizations to build resilient, effective, and agile ways to create great leadership and management pipelines within their organizations.Eric is currently on the job market. He is seeking a role as a senior manager of learning and development, focusing on leadership and management development in tech. If you know anyone hiring, let Eric know.In this episode, you'll hear:Cheryl Fields Tyler's background as the owner, founder, and CEO of Blue Beyond Consulting and what her company does.Her recent report on the pivotal role of people managers and some of the takeaways from that report regarding leadership.How knowledge workers and people managers feel about management and company leadership.Elevating the practice of management in an organization and the importance of trust and expectations.Prioritizing building the capabilities of people managers.Learning, training, upskilling, and career development for people managers.Addressing the imbalance between excelling in a role and more tasks than a manager can effectively manage.The paradigm shift Cheryl believes needs to occur in how we perceive management.Cheryl's study, "Winning on the People Side of Business: Research, Insights, and Recommendations,” and what you can gain from it.Connect with Cheryl Fields Tyler:Blue Beyond Consultingcheryl@bluebeyondconsulting.com“Winning on the People Side of Business: Research, Insights, and Recommendations”LinkedIn---Head over to girardtrainingsolutions.com to take a look at the 20+ courses I offer for new and experienced managers! Get your copy of the Amazon #1 Bestseller and #1 New Release Lead Like a Pro - The Essential Guide for New Managers while you're there!Connect with me on LinkedIn.Please subscribe and comment!

In today's rapidly evolving workplace, the disconnect between people and their work has never been more apparent—or more urgent to address. That's why I was thrilled to welcome Brent Kedzierski, a renowned expert on the future of work and human-centric design, to the On the Brink podcast. Brent's mission is clear: to improve the human condition at work, one experience at a time. With more than 35 years of experience—including as Head of Learning Strategy and Innovation at Shell—he brings unique insight into why digital transformation fails, how people resist change, and what organizations can do to rebuild engagement and purpose. The Future Is Human—And Already Here As William Gibson reminds us, “The future is already here. It's just not widely distributed yet.” Brent feels the same way. People often assume technology is the answer to productivity and innovation—but without human adoption and emotional investment, it falls flat. In fact, 90% of digital transformation initiatives fail, not because the technology is flawed, but because people aren't prepared to embrace it. Why? Because humans are fallible, social, adaptable—and resistant to change without a clear purpose. It is that clear purpose that seems to be the hardest thing to get agreement on. Without focus, people wander all over, creating meaning when there is none. Understanding the Human Condition at Work Brent grew up in Pittsburgh, a city built on industry. Watching his family work in steel mills, he developed a fascination with why people work the way they do. That question still drives him. At Shell, he led global initiatives using simulations, virtual reality, and HR analytics to optimize human performance—but found again and again that vendors focused on tech, not people. In every successful transformation, Brent starts by understanding the human experience. As he puts it, people need: A reason to believe change is useful Tools that are easy to use Proof that change offers a relative advantage Compatibility with their current reality These four principles make up 80% of successful adoption. Engagement only happens when people see, feel, and believe that something will make their work—and their lives—better. And, trust me, if they don't “see it” they have no idea what you are talking about. What Is Human-Centric Work Design? Human-centricity isn't new. Since the 1950s, design theorists have argued for putting people at the center of systems. But Brent takes this further by introducing the Human Experience Model, which maps out the full work journey: Expectations – What workers anticipate about a task. Experience – What actually happens when they perform it. Adaptation – How they adjust in real time. Reflection – What they take away and how it shapes future behavior. When organizations ignore this model, they create what Brent calls “experience debt”—inefficiencies, stress, and disengagement that build up over time. As Brent said, “People only change when they see the value and feel a sense of urgency. Without that, even the best-designed systems fall apart.” Health, Wellness, and the Cost of Disconnected Work The toll of misaligned work isn't just emotional—it's physical and economic. Brent notes that 70% of all primary care visits today are stress-related. Poor workplace design contributes to chronic conditions, burnout, and even work-related suicide. He reminds us: “Contented cows give better milk”—in other words, healthy, supported humans produce better outcomes. Organizations that invest in worker wellness—clear communication, psychological safety, autonomy, and purpose—see higher engagement and productivity. And they reduce the enormous costs of turnover, illness, and missed opportunities. Watch the video of our podcast here. Lessons from the Field Brent shared powerful case studies, including one at Shell where digital procedures on iPads replaced outdated paper manuals. Initially resisted by veteran operators, the new system became a hit—not because it was faster, but because it gave workers a voice. Their field notes were finally visible to others, prompting action. In another project, avatars in a virtual training module used thoughtful communication techniques. The surprising feedback from Gen Z trainees? “I wish my supervisor talked to me like the avatar does.” What Comes Next? As we wrapped, Brent offered a teaser: the rise of AI and the flood of data pose a new challenge. By 2026, 90% of online content is expected to be AI-generated. Yet 80% of the data companies create today is never used again—a growing source of digital waste. To navigate this future, we must design systems that balance tech innovation with human needs. Brent calls this the move from Industry 4.0 to Industry 5.0—where technology elevates, not replaces, people. The Takeaway: See, Feel, Think—Then Change As a corporate anthropologist, I urge clients to change only after seeing what's going on and feeling how it impacts people. Brent's insights reinforce that truth: transformation isn't about adopting the newest tool. It's about designing work that empowers humans to thrive. Let's rethink what work really is. Not a place, not a task, but a shared human experience. Listen + Subscribe: Available wherever you get your podcasts—Apple, Spotify, Stitcher, YouTube, and more. If you enjoyed this episode, leave a review and share with someone navigating their own leadership journey. Reach out and contact us if you want to see how a little anthropology can help your business grow.  Let's Talk! From Observation to Innovation, Andi Simon, PhD CEO | Corporate Anthropologist | Author Simonassociates.net Info@simonassociates.net @simonandi LinkedIn  

Simon Robinson is one of the pioneers of customer experience, having co-authored the world's first article on customer experience strategy in 1995. In the 1990s, he served as the business development manager responsible for smartphones at British Telecom (BT Cellnet/O2) and was a co-founder of Genie Internet, one of the UK's first startup unicorns developed inside BT Group. He is the Worldwide CEO of Holonomics, an international keynote speaker, and a bestselling author, including Designing Customer Experiences with Soul: How to Build Products, Services, and Brands that People Genuinely Love (2024).In today's episode of Smashing the Plateau, you will learn how to redefine customer experience by integrating the concept of 'soul' into customer interactions.Simon and I discuss:The definition of customer experience and its key components [00:02:09]Common misconceptions organizations have about customer experience [00:03:23]The importance of understanding customer experience history [00:05:00]How to align departments for improved customer experience [00:06:56]The evolution of customer experience from human-computer interaction [00:08:02]The impact of AI and digital interactions on customer experience [00:10:52]The shift towards a more humanized approach to business [00:11:56]The role of community in building effective customer experiences [00:24:04]Learn more about Simon at:Medium: https://medium.com/@srerobinsonAmazon: https://a.co/d/0jeQgFOInstagram: https://www.instagram.com/srerobinson1/Thank you to our sponsor:The Smashing the Plateau Community Subscribe now for exclusive insights featuring curated, brief strategy tips– unlocking your path to success is just one click away!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to outcomesrocket.com To build a successful healthcare company, you must blend technology with human empathy, recognizing that care remains human-centric whether delivered digitally or offline. In this episode, Abhishek Shah, co-CEO and president at TruDoc, shares his journey from venture capital to founding and scaling digital health businesses, culminating in a merger with TruDoc in the Middle East. He highlights TruDoc's virtual-first healthcare ecosystem, which serves over 2 million lives in the UAE and Saudi Arabia by offering real-time consultations, prescription and lab services, and chronic disease management. The company also provides critical care at home to reduce hospitalizations while prioritizing the human element of care alongside technology. With a focus on expanding in the Middle East, TruDoc aims to address the region's vast unmet healthcare needs for its 400 million inhabitants.  Tune in and learn how a patient-centered approach and focusing on the biggest tasks first lead to massive results! Resources:  Connect and follow Abhishek Shah on LinkedIn. Learn more about TruDoc on their LinkedIn and website. Fast Track Your Business Growth: Outcomes Rocket is a full-service marketing agency focused on helping healthcare organizations like yours maximize your impact and accelerate growth. Learn more at outcomesrocket.com

In this episode of Mick Unplugged, we dive into the dynamic world of work, technology, and culture with the visionary Josh Drean. Join host Mick Hunt as he uncovers Josh's journey from building a startup out of the Harvard Innovation Labs to pioneering sentiment analysis and exploring how emerging technologies like AI can revolutionize the workplace. Together, they explore how companies can harness AI and other technologies to enhance employee experience, culture, and productivity. With a focus on thriving at work, they discuss the modern workforce's demand for purpose, respect, and autonomy. Whether you're curious about the Work3 Institute, the future of AI in the workplace, or learning how to unlock your team's full potential, this episode is packed with insights to inspire change and innovation in your organization. Tune in for a conversation that's as deep as it is engaging, with practical tips and visionary ideas to help shape the future of work. Takeaways: Understanding the true value of culture: It's not just policies but a felt experience that empowers and motivates employees. The synergy of AI and humanity: How balancing technological advances with human-centric approaches can revolutionize workplace productivity and satisfaction. The future demands adaptability: Traditional work models are becoming obsolete, and businesses must evolve to meet modern expectations of transparency, autonomy, and purpose. Sound Bites: "Leaders don't lead businesses, they lead their culture. And it’s the culture that truly drives success." "The future belongs to those who combine AI and humanity to create a dynamic workplace solution." "When Great Resignation 2.0 hits, companies not focusing on employee experience today might be left behind tomorrow." Quote by Mick: "Motivation gets an employee to sign on the dotted line; inspiration is what brings them back day after day." Connect & Discover Josh LinkedIn: https://www.linkedin.com/in/joshdrean/ Instagram: https://www.instagram.com/joshdrean/ Tik Tok: https://www.tiktok.com/@joshdrean Youtube: https://www.youtube.com/results?search_query=josh+drean Books and Articles: Employment is Dead: How Disruptive Technology is Revolutionizing the Way We Work FOLLOW MICK ON:Instagram: https://www.instagram.com/mickunplugged/ Facebook: https://www.facebook.com/mickunplugged/ YouTube: https://www.youtube.com/@mickunplugged Linkedin: https://www.linkedin.com/in/mickhunt/Website: https://www.mickhuntofficial.com Apple: https://podcasts.apple.com/us/podcast/mick-unplugged/ See omnystudio.com/listener for privacy information.

In this episode, I reflect on the evolution of marketing, the role of accountability, and the importance of consumer-centric thinking in today's fast-changing landscape. I share lessons from history, my journey from wine retail to running a global agency, and why simplicity and gratitude are key to personal and professional success. From brand safety to the pitfalls of inauthentic marketing, we explore how to navigate challenges while staying true to your values. Whether you're building a brand, leading a team, or simply looking for inspiration, this episode is packed with practical insights and stories to spark new ideas. Let's dive in!