Mortgage Business Uncut

Tech is imperative for the modern business. But where do you begin? This was the topic of discussion in this latest episode of Finance Specialist. Figuring out what problem you're trying to solve is an important first step. Having a game plan will help make the transition as effective and stress-free as possible. It can help to lean on those in the industry who may be more accustomed to using the latest tech. Seeking support and a second opinion is never a bad idea.

In this week's episode of Broker Daily Uncut, host Jack Campbell and co-host Phillip Tarrant discuss the record-breaking figures to come from the MFAA, penning mortgage broker market share at 76.8 per cent. With recent headlines questioning the value of brokers, this timely data reinforces just how crucial the third-party channel is. Borrowers continue to favour brokers due to the unrivalled expertise they provide. With market share steadily increasing each quarter, it may not be long before it reaches a milestone of 80 per cent.

Historically, brokers scaled by hiring more staff, but AI and automation now allow smaller teams to handle higher volumes efficiently. This was the topic of discussion in the latest episode of Business Accelerator. Here, hosts Alex Whitlock and Jason Back unpack how to effectively leverage AI and tech to scale and grow a brokerage. However, tech efficiency must be balanced with human connection. Relationships should remain the ultimate consideration.

In this latest episode of Broker Daily's Finance Specialist, host Jack Campbell and co-host Trent Carter are joined by Interim Finance BDM Isaiah Tait. The team unpacks leftover broker questions from the recent Commercial Finance Masterclass. From tips on how to get accredited with a lender to best practice for entering the commercial finance side of broking, Tait and Carter give some expert analysis and advice.

Following the Reserve Bank's long-awaited and highly anticipated cash rate drop, lenders have begun implementing interest rate cuts. Despite this, the effects of this cut aren't likely to be felt for some time, as discussed by Jack Campbell and Alex Whitlock in the latest episode of Broker Daily Uncut. The pair delve into the effects of an interest rate cut on the property market. With recent reports of one in three homes worth upwards of $1 million, it's going to take more than one or two cash rate drops to provide tangible relief for borrowers.

The importance of customer service and the power it has to capture and retain clients was the topic of discussion in this week's episode of Business Accelerator. Clients today expect instant engagement. Responding within five minutes of an inquiry significantly boosts conversion. Further to that, communication must be upheld. The biggest client grievance isn't about rates or fees – it's lack of communication. In a digital age where automation risks making service feel impersonal, brokers who prioritise human connection will thrive.

End of financial year (EOFY) is fast approaching. For brokers, this means clients may be looking to the year ahead, planning budgets. In this latest episode of Finance Specialist, co-host Trent Carter outlined how important it is to be prepared for this busy period. It pays to be proactive by engaging with clients prior to the start of the financial year. This will ensure a stronger service and less chance of being overwhelmed.

In this latest episode of Broker Daily Uncut, the team discusses the upcoming RBA cash rate call. Signs are pointing to a cut. If this happens, brokers should expect an influx of customers. From first home buyers to SME operators, investors, and those looking to refinance, everyone will be watching the decision closely.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Broker Essentials' Jason Back give some guidance on how to turn knowledge into action to drive development. Breaking down a brokerage is an important foundational step. There are a variety of directions a business can go and what is ‘right' will depend entirely on the individual's aspirations. However, Back said there are some core fundamentals that can help drive success. Prioritising one action at a time and managing the small wins is key to driving sustainable growth.

The financial landscape in 2025 has been defined by one word: uncertainty. From shifting global trade policies to domestic rate cuts and a federal election, borrowers and brokers alike are navigating a complex and ever-changing market. In this episode, John Flavell (managing director, Wave Money) and Tyler Peters (head of lending) sit down with Broker Daily to discuss the impact of current global and local market conditions on lending practices and broker-client relationships. Market uncertainty: A key theme explored is the ongoing global economic volatility and how it affects both borrowers and lenders in Australia. Brokers' critical role: The increasing demand for brokers as reliable advisers in uncertain times is highlighted. Flavell and Peters discuss how brokers are offering crucial insights to borrowers facing complex lending scenarios. Wave Money's unique proposition: Wave Money continues to offer flexible, bespoke lending solutions to self-employed and business borrowers who may struggle to access credit from traditional banks. Peters shares real-life case studies of clients who benefitted from Wave Money's human-driven underwriting process. Key lending insights: Learn about Wave Money's approach to complex scenarios, including how they handle tax debts, underwriting for self-employed borrowers, and working with brokers to find solutions.

This latest episode of Finance Specialist introduces an upcoming Commercial Finance Masterclass focused on SME lending, hosted by Accendo Financial's Trent Carter. This episode emphasises that SME broking is about expertise, not just transactions. The masterclass aims to equip brokers with the confidence and skills to thrive in this space. The masterclass will provide in-depth training for brokers looking to specialise in SME finance, covering practical skills, financial analysis, and business-building strategies. The event will be hosted in a live session on 21 May, with interactive elements, Q&A, and workbook exercises.

The upcoming Broker Innovation Summit and Awards, set to take place on Wednesday, 25 June in Sydney, have been designed to help brokers navigate technological change and to recognise innovation across the broking ecosystem. Joined by Michael Magee, the Broker Daily Uncut team unpack the exciting happenings set for the summit. The agenda is tailored to both experienced and emerging brokers looking to make sense of today's fast-changing tech landscape. Alongside the summit, the Broker Innovation Awards will celebrate industry leaders embracing innovation in areas such as customer service, operational efficiency, and business growth.

Gone are the days when clients were satisfied with an annual check-in or a Christmas card. Today's borrowers expect real-time updates, constant digital engagement, and personalised interactions. This episode of Business Accelerator with Alex Whitlock and Jason Back explored the constant flux of consumer needs and how important it is for brokers to be aware of a shifting market. Brokers must move beyond transactional relationships and focus on ongoing engagement, whether through monthly market updates, milestone celebrations, or interactive tools. The one-size-fits-all approach no longer works. Successful brokers now segment their audience, develop deep expertise in specific areas, and create hyper-personalised content.

Brokers and aggregators who take advantage of data are better equipped to engage new clients, retain their services, and predict property changes. Brokers who can win trust by educating on the insights that matter stand to provide a more comprehensive service for borrowers. This was the topic of discussion in this latest episode of Broker Daily Spotlight. Here, PropTrack's head of product mortgage solutions, Cam Taylor, described how it is helping aggregator groups leverage unique data to equip their brokers with digitally native tools that then predict, engage, nurture, and close more deals. Taylor drove home the importance of leveraging data to better service clients as their needs and decision- making process evolve. Brokers who understand market trends as well as movement within their own portfolio are better placed to elevate their role and grow their back book. PropTrack is making some exciting moves in this space through the use of predictive modelling and listings alerts. This allows for a tailored and unique customer experience that provides insight before it even occurs, and helps your brokers be proactive about retaining their clients and growing their portfolio.

At its core, compliance isn't just about ticking boxes. It's about protecting your business, your clients, and your reputation. This was the topic of discussion in this episode of Finance Specialist. Host Jack Campbell and co-host Trent Carter delved into the world of risk management. Risk and compliance are ever-changing, especially in the modern market where rises in technology and shifting regulation are keeping brokers on their toes. Remaining ahead of the curve can be a competitive advantage and save time and headaches when things inevitably go wrong.

Labor has come away with the win after a landslide victory over the Coalition in the weekend's federal election. Now, the Albanese government will need to make good on the promises made in the election build-up. This was discussed by the team in the latest episode of Broker Daily Uncut. Here, the hosts outlined the policies impacting housing. Also touched on were the recent conversations around switching aggregators. The process is filled with challenges and can result in stunting the growth of brokers.

The mortgage broking industry has come a long way since its early days in the 1990s, when brokers relied on paper files, hand scanners, and in-person meetings. In this latest episode of Business Accelerator, Alex Whitlock and Jason Back explore how broking has evolved and where it's headed next. Brokers once spent hours collecting physical documents and driving to client meetings. Today, digital tools enable instant approvals, e-signatures, and virtual consultations. Yet, despite these advances, the core value of brokers remains unchanged. Modern borrowers expect quick updates, personalisation, and seamless communication. Younger clients prefer texting and apps, while older generations may still value phone calls. Brokers must adapt their engagement strategies to meet these preferences.

Seasonal trends are likely to have an impact on the operations of SMEs. For finance brokers, this is something to remain aware of. In this latest episode of Finance Specialist with Jack Campbell and Trent Carter, the duo discuss the latest impacts on small business and what it means for borrowers. With an election right around the corner, interest rate cuts expected, a busy period full of pubic holidays, and global uncertainties, it can be a volatile time for SMEs. Effective brokers help clients manage the highs and the lows through effective guidance and service.

It's officially election week with voters taking to the polls on 3 May. The industry will surely be preparing for election promises to be enacted depending on the outcome. This was one of the topics covered in this episode of Broker Daily Uncut. Host Jack Campbell was joined by co-hosts Alex Whitlock and Phillip Tarrant to give some speculation into the outcome of the election. Also touched on was BOQ and the future of the broker channel. With home loans from brokers on pause since August 2024, the future is uncertain and some believe an exit is likely, while others disagree.

In this latest episode of Business Accelerator, host Alex Whitlock is joined by Broker Essentials' Jason Back to delve into the current market influencers that are impacting how a broker operates. An election, high interest rates, uncertain economy, and a volatile market are all having an impact on the day-to-day for brokers. Successful brokers must learn to keep development strong despite a challenging environment. Success comes from hard work, deep client relationships, and resilience – not quick wins.

With recent results from the Bank of Queensland (BOQ) showing an increased focus on the proprietary channel and no updates for its broker channel pause from August 2024, signs point to an exit from third- party. In this latest episode of Broker Daily Uncut, host Jack Campbell unpacks the announcement with co-hosts Alex Whitlock and Phillip Tarrant. The future of brokers and BOQ is vague and unconvincing. Brokers are understandably concerned and many are just asking for some transparency.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Jason Back unpack the volatile state of the economy and how it can impact how brokers operate. Geopolitics, an upcoming election, and interest rate drama have culminated in a cocktail of uncertainty, making it a stressful time for brokers. These factors have the potential to impact loan books. Brokers must prepare for some shifts in client attitudes and prepare for the risks that can emerge.

Brokers have countless avenues available to them when building a career. Whether solo, at a brokerage, or running a business, there are a variety of business models that have unique benefits and disadvantages. Further to the business model, there are plenty of lending options available. This was the topic of discussion in this latest episode of Finance Specialist. Host Jack Campbell was joined by Accendo Financial's Trent Carter to discuss how to settle on a business model. There is no right or wrong answer, as the individual should determine what works best for them. However, strategy must be implemented and half-heartedness removed if a broker is to build a successful brand.

Each party is continuing attempts to win over voters in the lead-up to the election with housing-related policies. In this latest episode of Broker Daily Uncut, host Jack Campbell was joined by co-hosts Phillip Tarrant and Alex Whitlock to chat through the latest announcement from the Labor and Coalition governments. Busy times on the horizon for brokers as we approach the federal election and the long-awaited RBA cash rate meeting in May. Each of these events is likely to impact how brokers work.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Jason Back outline the strategy needed to be an effective broker. The modern market shifts constantly and brokers must be adaptive and vigilant of these changes. Tech is having a major impact across all industries and broking is no exception. AI and automation are changing how tasks are performed and brokers must harness the potential to remain competitive. The pair also discussed excelling as a business owner. This starts with mapping out a growth plan, seeking mentorship, and prioritising foundational strengths.

The pandemic forced many industries to adopt remote and hybrid work structures. Now off the back of COVID-19, some brokers are choosing to remain virtual. Accendo Finance's Trent Carter discussed these themes in this latest episode of Finance Specialist. His business has gone fully remote, the benefits of which are massive overhead cost savings. Despite this, Carter said there still needs to be connection. While some clients are fine to engage over video call, others can benefit from face-to-face time. This can come in the form of visiting their business or home. This practice of showing up to where they live or work can also give a broker insight into how they operate, strengthening the ability to service them.

In a special episode of Broker Daily Uncut, recorded from the floor at the Better Business Summit in Sydney, two top- performing brokers discuss what's influencing the industry, for better or worse. First though, Cloudstaff's director of property service APAC, Paul Findlay, and Broker Daily's partnerships manager Lizzie Whitlock discussed the happenings of the event. With hundreds of brokers packing the summit and sharing insights with the team, the pair were excited to see such a thriving and friendly industry come together. The second part of the podcast brought together Dr Lisa Bridgett, director and principal broker at Stellar Finance Group, and Candice Joseph, director and principal broker at Entourage. These top performers discussed the opportunities and challenges facing the industry in 2025, with both agreeing tech will help pull brokers through tough times, especially amid an ever-changing regulatory environment.  

Some brokers aim to build large-scale businesses, with $100 million-plus loan books, while others prefer a smaller, client-focused practice with better work/life balance. Neither of these paths is more successful than the other. It all depends on the individual's goals. This was the topic of discussion in the latest episode of Business Accelerator, where host Alex Whitlock was joined by Jason Back. The pair delved into the measurements of success. Financial, lifestyle, or entrepreneurial ambition all play a factor in determining success. What is important to one broker may not work for another. Brokers must set measured, personal goals. Whether running a solo operation, operating a brokerage, or joining a larger organisation, each has distinct advantages and disadvantages.

Brokers servicing SME clients can benefit from having an understanding of risks and value drivers. This was the topic of discussion in this latest episode of Finance Specialist. Here, host Jack Campbell was joined by Trent Carter and John Sgambelluri from Accendo Financial to unpack some actionable tips for navigating business valuation. Sgambelluri outlined how target multiples and diversification can help in performing effective evaluation of companies. Developing a strong understanding of what makes the business tick can help brokers provide a more beneficial service and keep clients informed and engaged.

In this episode of Broker Daily Uncut, host Phillip Tarrant is joined by CBA's general manager of third-party, Baber Zaka, to discuss the how the major is overcoming perceptions and reinforcing a strong commitment to the broker channel. The conversation delved into an admitted lack of transparency with brokers. Zaka understands the broker proposition is a crucial component of the loan market and CBA is continuing to invest effort into the channel. CBA wants to be dominant in proprietary, digital, and broker-originated loans. Zaka said that while the investment in these other channels will continue, so too will the broker proposition. Now, the major is working to rebuild trust and transparency with brokers. Through visibility and engagement, Zaka said there is a big push to connect with its broker partners.

Depending on the business model a broker works under, profitability can vary dramatically. Solo practitioners, boutique brokerages, and large firms all face unique challenges. In this latest episode of Business Accelerator, Alex Whitlock and Jason Back outline how to navigate profitability, no matter which model applies. Transitioning from a solo broker to a business owner involves higher stress, overheads, and hiring costs. Scaling requires lead generation and shifting from “doing” to strategic leadership.

With anticipation ramping up for the upcoming federal election, many are keeping a keen eye on the policies and promises given, particularly regarding the nation's SMEs. In this latest episode of Finance Specialist, hosts Jack Campbell and Accendo's Trent Carter discussed the range of government policies, such as Labor's new national small business strategy, and how they will affect Australia''s small businesses. Additionally, Campbell and Carter unpack economic uncertainty around international tariffs, along with some advice for brokers to help them navigate the ever-changing economic landscape.

First home buyers and low- to middle-income earners will be happy with recent changes to the Help to Buy scheme, making the financial burden of taking out a mortgage that little bit easier. This was the topic of discussion in this latest episode of Broker Daily Uncut, with Jack Campbell and Alex Whitlock. Also discussed was the recent payroll tax inquiry held at NSW Parliament. The outcome is up in the air but still has brokers heated as the implications could be severe for the industry.

In this latest episode of Business Accelerator, Alex Whitlock is joined by Broker Essentials' Jason Back to discuss profitability for the modern broker. Back said that making money is becoming harder as market share hits record highs and overheads add pressure. For a broker wanting to go solo, it can be daunting. Back unpacks some tips for staying profitable amid uncertainty.

Alt doc is an important offering in the lending ecosystem. However, brokers who immediately jump to these types of loans could be disadvantaging clients. This was one of the topics of discussion in this latest episode of Finance Specialist. Filling in for Jack Campbell, Alex Whitlock unpacked this trend with Accendo's Trent Carter. While Carter said he certainly isn't anti-alt doc, he understands that it isn't always the best option. Some brokers may fall into the trap of going down this path due to its fast and simple nature. Carter urged listeners to really determine what is the best option for the borrower. Understanding who you're representing is crucial for commercial and finance brokers.

Every couple of years, there's a new controversy that rocks the broking world. Recently, it was misinformation on broker commissions. Could this be the fault of biased journalism? In this episode of Broker Daily Uncut, the team discusses the “beat ups” that brokers endure through the media and how despite some negative press, the industry comes through unified. With market share at record highs, the drama surrounding some of these jabs appears to only embolden brokers. Also touched on was the current state of cyber security. It's becoming harder and harder to mitigate risks as cyber criminals become more advanced and risks continue to sprout up.

In this episode of Business Accelerator, with Jason Back and Alex Whitlock, the duo discuss the best methods for driving growth amid shifts in the market. Marketing and communication are extremely important for winning new clients and brokers must put effort into how they present themselves to consumers. It pays to know your audience. Don't just assume – drive connection. Brokers must strive for “relentless client engagement”, Back said.

The news has been constant in the broking world. With changes around every corner and trends fluctuating constantly, brokers can have a tough time servicing clients effectively. Trent Carter and Jack Campbell delve into this uncertainty in this latest episode of Finance Specialist, where Carter drives home just how important it is to be across clients' needs and market trends. It's a collaborative effort. The duo also discuss the importance of non-banks in the SME lending space. With high satisfaction scores among these lenders, these offerings are finding an audience and flourishing.

The broking industry can pat itself on the back after reaching a record-high 76 per cent market share. In this episode of Broker Daily Uncut, Phil Tarrant and Alex Whitlock unpack the milestone involvement and ponder on the possibility of reaching the coveted 80 per cent mark many are predicting. Also touched on was the current state of property investment scrutiny. What has been described as a “delicate balancing act,” legislation needs to be careful not to alienate any particular cohort in what is a divisive topic.

In this latest episode of Business Accelerator, Alex Whitlock and Jason Back discuss the constant evolution of the broking industry and how there is opportunity to capitalise on this change. As interest rates fluctuate, cost-of-living pressures mount, and regulation is introduced, the borrowing habits of clients will change. Back said that humans generally aren't a fan of change, which can affect them in various ways. It's up to brokers to work through the change and support clients in uncertain times.

AI and tech are massively beneficial for the modern broker to streamline processes. It's not replacing, but enabling more client-facing time. This was the topic of discussion in this latest episode of Broker Daily Spotlight, where Lendi Group's co-founder and CEO David Hyman and co-founder and chief operating officer Sebastian Watkins delve into the advancements in tech happening across the business. This tech isn't here to replace brokers, which was cemented by the pair. Instead, Lendi Group is “keeping home loans human”, utilising these advancements to allow brokers more time to connect personally with clients.

In this latest episode of Finance Specialist, private lenders were the topic of discussion. These niche offerings provide valuable choice for consumers. The stigma that can surround these lenders isn't unfounded, but should not deter brokers and borrowers whose needs fit the proposition. Also touched on was how to establish yourself in SME lending. It can be as easy as approaching residential clients and inquiring about any business loans they may require. The relationship is already there, making it an easy win.

Aggregators are at an inflection point of major change. Acting as a catalyst to this change is technology. In this episode of Broker Daily Uncut, hosts Alex Whitlock, Phil Tarrant, and Jack Campbell delve into what is described as the ‘golden age' of aggregation. Cutting-edge technology is what can pull groups through times of immense change and cement them as key players among a myriad of aggregators.

A recent report has highlighted how the value, demand, and importance of brokers have grown over the last decade. In this episode of Business Accelerator, Alex Whitlock and Jason Back chat about why brokers should continue to push through what's familiar and use their various relationships to learn about niche solutions and better serve their clients. Brokers should strike while the iron is hot, avoid complacency, and expand their knowledge base as much as possible.

Non-bank lender RedZed is planning for growth in the wake of the RBA's first cash rate cut in over four years. Joining Broker Daily Spotlight, managing director of RedZed, Calvin Cordle, discussed the company's opportunity to empower brokers and service borrowers after committing to the 0.25 per cent interest rate drop. The role of non-bank lenders is important and Cordle drove home what RedZed is doing to set itself apart from traditional lenders, providing choice and specialised services for brokers and their clients.

In this episode of Finance Specialist, hosts Jack Campbell and Trent Carter discuss the RBA dropping the cash rate by 25 bps and how this decision is likely to impact brokers. Consumer confidence is likely to rise and in turn brokers should expect an influx of customers. One major benefit will be businesses receiving some much-needed relief as spending climbs, prompting a need for solid commercial and asset finance brokers to service their loan needs. Also touched on was the role of tech and how brokers are leveraging it to drive efficiency. Despite this, in the commercial space, there is a lack of powerful tools, showing how there isn't the same attention that is granted to residential lending.

Like clockwork, the parties seem to wait until election season to secure votes by enacting meaningful policy. In this episode of Broker Daily Uncut, the team discusses the promises made by both Labor and Liberal governments as we approach the federal election. Housing has become a key concern for both parties and has the potential to sway voters significantly.

Brokers provide a tailored service and as such must have a comprehensive understanding of the products they're discussing. In this episode of Business Accelerator, the team delves into the importance of staying informed on products, lenders, and relationships to deliver top-notch service. Having a diverse understanding of not only the traditional pathways, but niche and boutique solutions, means that diverse borrower needs are met.

What separates a good broker from a great broker is the appetite to learn. Those who become complacent and think they've unlocked all there is to know are only disadvantaging themselves and potentially their clients. In this episode of Finance Specialist, hosts Jack Campbell and Trent Carter unpack the importance of constant upskilling. Staying curious and prioritising continuous learning and development can keep a broker effective. In the ever-changing industry where new policy and regulation are unrelenting, it pays to stay alert and pushing upward.

In this episode of Broker Daily Uncut, Phil Tarrant, Alex Whitlock, and Jack Campbell discuss the ongoing channel conflict disagreement between brokers and the majors. With broker market share around 75 per cent, is it really that big of an issue Pricing discrepancies continue to be a major concern in the conflict and could stand to undermine brokers. Also touched on was the upcoming RBA cash rate call. Are we on the eve of a long-awaited cut or will we be on hold until the next meeting in May?

Once a business is established, growth and scalability are often hot on leaders' minds. One way to build a strong brand is to engage with the community. In this episode of Business Accelerator, hosts Alex Whitlock and Jason Back delve into the opportunity for brokerages to become a pillar of the community. Developing strong relationships in the local area can help to establish a brand that resonates with people and keeps them coming back time and time again. Aussies are community-minded people, so tapping into this makes sense.