Mortgage Business Uncut

The mortgage industry isn't just about loans – it's about relationships, trust, and solving clients' broader financial needs. In this week's episode of Business Accelerator, host Alex Whitlock and co-host Jason Back explore what makes a successful broker. Those who focus on client outcomes, build strong referral networks, and measure success, can future-proof their businesses in an evolving market.

In this latest episode of Finance Specialist, the duo delves into key trends shaping Australia's property and commercial lending markets. From the ongoing property boom to emerging opportunities in childcare, healthcare, and aged care financing, brokers have a wealth of opportunities to expand their services and deepen client relationships. By fostering long-term relationships and staying ahead of industry trends, finance professionals can secure a competitive edge in an evolving market.  

Lenders have begun cutting interest rates in the lead-up to the August monetary policy meeting, with many now sitting under 5 per cent. This increased competition was discussed in this episode of Broker Daily Uncut. Borrowers are finally seeing some relief after years of stubbornly high interest rates. Also discussed was the launch of some exciting events – the Broker Innovation Summit Melbourne and the Commercial Finance Awards.

While broker market share continues to grow, the threat of disruption looms – whether from technology, changing consumer behaviour, or industry consolidation. In this episode of Business Accelerator, host Alex Whitlock and co-host Jason Back explore the challenges and opportunities ahead for brokers. Disruption isn't a question of if but when. Brokers who innovate, specialise, and focus on client experience will not only survive but thrive.

Cotality (formerly known as CoreLogic) joined this week's episode of Broker Daily Spotlight to discuss the recent rebrand and what it means for the evolution of the company. Chris Wagner, head of broker at Cotality, notes that the refreshed look reflects the company's shift from a traditional property data provider to a tech-powered intelligence platform. This expanded vision moves beyond static data into real-time insights, AI, and automation. Wagner emphasises that the change isn't just a new name but a commitment to “intelligence beyond bounds”, helping brokers navigate an evolving property market with precision. Wagner stressed that tech won't replace brokers but will empower them to focus on high-value client relationships.

The COVID-19 pandemic acted as a catalyst for many Australians to venture into self-employment, whether as contractors, sole traders, or small-business owners. However, many traditional lenders have struggled to accommodate these borrowers. In a special episode of Finance Specialist, the usual duo are joined by RedZed's national commercial BDM Craig Stuart. Here, the team discussed the increasingly important need for alt-doc solutions and how non-banks have met this demand. As self-employment grows and commercial property gains traction, brokers must stay informed to capitalise on emerging opportunities.

The housing crisis could be addressed through better school career guidance. The unfounded stigma surrounding trades is hurting the supply of property. This was one of many topics of discussion in this week's episode of Broker Daily Uncut. Host Jack Campbell and co-hosts Phil Tarrant and Alex Whitlock dived into the rise of university students, with more young school leavers turning to further education, rather than picking up a trade. This is having severe consequences on the property market as supply struggles to keep up with demand. Education reform could help incentivise a career in the trade sector – a lucrative and extremely important path that has become overlooked.

With rising competition and technological disruption, brokers can no longer just be loan processors. Clients now seek advisers they trust – professionals who educate and engage through content like podcasts, videos, and social media. This was the topic of discussion in this week's episode of Business Accelerator. Younger professionals leverage platforms like TikTok and Instagram to build authentic connections. This is something brokers can emulate. The future of broking is about building relationships through content. Brokers who adapt now will stay ahead, while those who don't risk fading into the background.

Evolving consumer habits and competition with well-equipped banks have forced brokers to think about tech more than ever before. Those who aren't leveraging innovative systems run the risk of being left behind. In this episode of Broker Daily Spotlight, LoanOptions.ai CEO and founder Julian Fayad discusses the future of the industry. AI and automation could someday replace brokers in loan recommendations, unless they leverage purpose-built AI tools. The podcast is a forward-looking conversation on AI, efficiency, and the future of broking, emphasising the need for brokers to adapt or risk obsolescence.

In 2014, only 7 per cent of SMEs considered non-bank lenders; by 2025, this has surged to 55 per cent. This massive growth was unpacked by the team in this week's episode of Broker Daily's Finance Specialist. Non-bank lenders have gained market share due to flexibility, niche offerings, and faster approvals compared to traditional banks. Non-bank lending is now a crucial part of SME finance, offering speed and flexibility that traditional banks can't. However, responsible lending and broker guidance are essential to prevent debt traps.

The Australian mortgage and property market is shifting rapidly and brokers are at the centre of it all. In this episode of Broker Daily Uncut, hosts Phil Tarrant and Alex Whitlock unpack the forces transforming the sector – from investor pullback and a tightening rental market to crypto-backed lending and the rise of high-demand niche borrower groups like divorcees. With banks doubling down on broker support and borrowers seeking greater choice, brokers are more critical than ever. But with fewer investors and more complexity in the market, some are asking: will brokers need to reinvent their business models to stay ahead? We explore whether crypto-backed home loans are the future – or just a passing trend – and look at the growing influence of digital-native investors who demand tailored, tech-savvy solutions. Plus, we dive into one of the most overlooked borrower segments: Australians navigating property during divorce. With nearly 50,000 divorces a year and high-value property often on the line, brokers who can operate in this space may gain an edge.

Customers can distinguish between genuine human interactions and automated responses. Authenticity matters. Without trust, they will seek alternatives. This was the topic of discussion in this week's episode of Business Accelerator. Trust is especially critical in financial advice, where clients rely on brokers to act in their best interests. AI, automation, and digital interactions can erode trust if overused in sensitive areas. Don't forsake intimacy for efficiency.

With around 12,500 brokers using the Quickli platform and just over 22,000 brokers in market, the dominant force in the lending space isn't content with these numbers as it continues to grow and innovate. Joining Broker Daily Spotlight, Quickli's chief of staff Kelly Eldridge said the company is continuing to push innovation across all facets of the company to help support a thriving industry. This immense growth in just a few years comes down to product quality, customer support, and broker feedback. The industry thrives on trust and relationships, which Quickli prioritises.

In this episode of Finance Specialist, Trent Carter and Jack Campbell discuss the importance of prudent financial planning in an uncertain economic climate, balancing optimism with preparedness. Carter reinforced why you should never count your chickens before they hatch. Brokers should avoid guaranteeing rate movements and instead prepare clients for multiple scenarios. While many were caught off guard by the decision, it's important for brokers to help clients focus on controllable factors, rather than speculation.

The landscape of the modern borrower is extremely diverse. With so many niche areas of operation, there is the potential for a shake-up in broker pay structures. In this episode of Broker Daily Uncut, Alex Whitlock examines the current broker pay models and highlights how the growing need for specialised lending could result in brokers charging borrowers a fee. This is unlikely to affect the traditional home buyer segment of borrower, but for the more complex market, could become the norm.

The role of a broker extends far beyond simply being a loan facilitator. Brokers are a trusted adviser that is sought due to expertise and the customer experience they can provide. This was the topic in this week's episode of Business Accelerator. Alex Whitlock and Jason Back dive into the future of broking. While digitisation is likely to shift the industry, the core value proposition will remain. Brokers should leverage this. Developing connections and building relationships and nurturing them will help finance professionals thrive in the tech-powered future of lending.

Consumer Data Right (CDR)-powered open banking is the next frontier for broker efficiency. The industry is amid a period of change management, but low awareness is stalling progress. In this episode of Broker Daily Spotlight, NextGen's chief customer officer Tony Carn discussed the recent acceleration of open banking and how brokers must embrace these new ways of working. NextGen recently unveiled its Frollo for Brokers platform to help drive adoption rates and mitigate some of the anxiety that comes with change. Open banking is set to transform mortgage lending by improving speed, accuracy, and security. Brokers, lenders, and consumers all stand to benefit.

As we enter the financial year 2026, brokers should take the time to review past performance, reset, and prepare for the coming financial year. In this episode of Finance Specialist, Trent Carter reflected on his own experiences, noting proper client expectations helped manage the workload. The focus of early FY26 will depend on the individual's circumstances. New brokers should focus on client acquisition, while established brokers may prioritise nurturing existing clients and referrals.

The modern mortgage market has made way for hyper-vigilance from borrowers who keep tabs on rate movements more than ever before. Brokers must therefore remain alert themselves and play a key role in keeping borrowers informed. With the RBA passing down the fourth rate cut of 2025 tomorrow (8 July) and experts predicting the third cut of the year, these themes are as important as ever.

Mortgage brokers often struggle with declining business, but saying no to unsuitable clients can save time, improve efficiency, and lead to better outcomes for both the broker and the client. This was the key theme in this week's episode of Business Accelerator. Here, host Alex Whitlock and co-host Jason Back discussed the importance of avoiding the people-pleaser trap. Not all loans are equal in effort versus reward. A small, complex loan can take as much time as a large, straightforward one, so brokers must assess whether a deal is worth their time.

Following the hugely successful Broker Innovation Summit, the industry's top innovators joined the Spotlight podcast to give some candid reactions and updates on their respective companies. Hear from NextGen, Cynario, Mortgage Choice, Quickli, Loan Garage, LoanOptions.ai, and CoreLogic.

Disruption is often seen as an ugly word. It shouldn't though, as it is making way for exciting change, especially in lending. In this episode of Finance Specialist, host Jack Campbell and co-host Trent Carter discuss the innovations that are impacting the industry and shifting processes. Flipping the script on disruption and embracing it can help mitigate some of the challenges that come with change.

The recent ordering of two US mortgage lenders to factor crypto wealth into serviceability has some speculating on the future of lending in Australia. A history of slow-to-act regulators is likely to keep this trend out of Australia. This was the topic of discussion in this week's episode of Broker Daily Uncut. Host Jack Campbell was joined by co-hosts Phil Tarrant and Alex Whitlock to unpack the future of crypto in Australia. The disinterest domestically fails to cater to the diverse circumstances of the modern borrower and is a detriment to consumers who capitalised on digital currency.

The success of the inaugural Broker Innovation Summit was captured in a live recording from the crew. The theme of the day was get comfortable with being uncomfortable. With innovation in the industry at its peak, those who are proactively learning will be better equipped to meet the challenges of a shifting industry. Disruption is at record high. However, this should not be seen as an ugly word. Disruption can be positive so long as you have the skills to manage it.

As the financial year comes to a close, business owners will be preparing for the year ahead. It's prime time to reflect, review, reset, and prepare. In this week's episode of Business Accelerator, host Alex Whitlock and co-host Jason Back urge business leaders to reflect on performance, prioritise personal wellbeing, and set future goals. This podcast emphasises proactive planning and self-care to thrive in a high-pressure industry.

Discussions around the servicing of SME clients often revolve around helping them with business loan needs. But what about when that client needs a home loan? This was the topic of discussion in this week's episode of Finance Specialist. Self-employed business owners can be tricky customers. A lack of documentation and irregular income can make for a challenge when securing a loan. Accendo's Trent Carter emphasised the avoidance of “lazy broking”. Don't jump at the easy solution as it may not be right for that client. Brokers must assess the best long-term solution for the borrower.

The broking industry is at a pivotal moment, with innovation, regulation, and market dynamics shaping its future. This was the topic of discussion in this latest episode of Broker Daily Uncut, with host Jack Campbell and co-hosts Phil Tarrant and Alex Whitlock. Brokers must navigate a quickly shifting industry as scrutiny remains high, innovation continues to expand, and market share increases.

In this latest episode of Business Accelerator, host Phil Tarrant and co-host Jason Back highlight that innovation goes further than tech. The broker of the future isn't just a loan processor – they're a financial architect, guiding clients through wealth creation, debt reduction, and multi-generational planning. Innovation doesn't always require massive disruption. Sometimes, it's about refining small processes.

In a special episode of Finance Specialist, the usual crew is joined by FBAA's national commercial and asset manager, Steve Ragany. The discussion covers plenty of areas, but most importantly, the power of continuous education. The finance broking industry is dynamic, requiring ongoing development and diversification. Brokers who embrace change, leverage technology, and prioritise client relationships will thrive.

As the market switches from digital prime to AI prime, brokers are faced with a challenge. In this special episode of Broker Daily Uncut, data and AI executive Silvio Giorgio and CEO and managing director of Borg Financial, MyVirtualBroker, and Raine&Horne Shoreline, Christopher Borg, discuss AI and its impact on modern lending. AI will replace jobs, but remaining on the front foot and leveraging this tech to drive momentum will separate the industry. While the need for human connection will remain, the state of broking as we know it is at an inflection point. Both Giorgio and Borg are keynote speaker at the Broker Innovation Summit on 25 June. To secure your tickets now, click here.

In this latest episode of Business Accelerator, host Phil Tarrant and co-host Jason Back discuss the often-complex industry that is broking, giving a bird's eye overview of the opportunities and challenges. For brokers looking to grow their businesses, Back emphasises the importance of operational excellence and the need to balance personal exertion with sustainable practices. He also discusses the role of consultants in helping brokers navigate these challenges, providing accountability and support to drive meaningful change. Technology continues to shape the industry at a rapid pace. Brokers who want to remain ahead of the tech revolution must adapt to these changes. The ongoing need for trusted partnerships in financial decision making remains crucial, even as technology continues to transform the industry.

In the latest episode of the Finance Specialist podcast, hosts Jack Campbell and Trent Carter delve into the pressing issues facing SMEs in Australia, particularly focusing on cash flow challenges. The discussion is both timely and crucial, as recent data highlighted the financial struggles many Australian SMEs are currently enduring. The role of commercial finance brokers in these tough times is critical. With the end of the financial year approaching, it is an opportune time for brokers to engage with their clients, ensuring that their funding needs are met. The team also touches on the strategic importance of cash flow forecasting. Carter advocates regular forecasting, not just at the end of the financial year, but whenever significant business changes are anticipated.

ASIC, as of today (10 June), will regulate BNPL like any other credit product. This is big news for brokers and borrowers as these services could affect borrowing capacity. The Broker Daily team unpacks the reforms in this week's episode of Broker Daily Uncut. Financial responsibility is a key theme of the episode. Co-host Phillip Tarrant urges parents to teach their kids to be financial fluent as schools often disregard these important life lessons.

Not all great mortgage brokers are natural leaders, but the good news? Leadership can be learned. This was the topic of discussion in this latest episode of Business Accelerator with Jason Back and Alex Whitlock. Here, the pair relay the key skills needed to be an effective leader. Great leadership isn't just about being in charge – it's about creating an environment where your team thrives, clients trust you, and your business scales.

Tech is imperative for the modern business. But where do you begin? This was the topic of discussion in this latest episode of Finance Specialist. Figuring out what problem you're trying to solve is an important first step. Having a game plan will help make the transition as effective and stress-free as possible. It can help to lean on those in the industry who may be more accustomed to using the latest tech. Seeking support and a second opinion is never a bad idea.

In this week's episode of Broker Daily Uncut, host Jack Campbell and co-host Phillip Tarrant discuss the record-breaking figures to come from the MFAA, penning mortgage broker market share at 76.8 per cent. With recent headlines questioning the value of brokers, this timely data reinforces just how crucial the third-party channel is. Borrowers continue to favour brokers due to the unrivalled expertise they provide. With market share steadily increasing each quarter, it may not be long before it reaches a milestone of 80 per cent.

Historically, brokers scaled by hiring more staff, but AI and automation now allow smaller teams to handle higher volumes efficiently. This was the topic of discussion in the latest episode of Business Accelerator. Here, hosts Alex Whitlock and Jason Back unpack how to effectively leverage AI and tech to scale and grow a brokerage. However, tech efficiency must be balanced with human connection. Relationships should remain the ultimate consideration.

In this latest episode of Broker Daily's Finance Specialist, host Jack Campbell and co-host Trent Carter are joined by Interim Finance BDM Isaiah Tait. The team unpacks leftover broker questions from the recent Commercial Finance Masterclass. From tips on how to get accredited with a lender to best practice for entering the commercial finance side of broking, Tait and Carter give some expert analysis and advice.

Following the Reserve Bank's long-awaited and highly anticipated cash rate drop, lenders have begun implementing interest rate cuts. Despite this, the effects of this cut aren't likely to be felt for some time, as discussed by Jack Campbell and Alex Whitlock in the latest episode of Broker Daily Uncut. The pair delve into the effects of an interest rate cut on the property market. With recent reports of one in three homes worth upwards of $1 million, it's going to take more than one or two cash rate drops to provide tangible relief for borrowers.

The importance of customer service and the power it has to capture and retain clients was the topic of discussion in this week's episode of Business Accelerator. Clients today expect instant engagement. Responding within five minutes of an inquiry significantly boosts conversion. Further to that, communication must be upheld. The biggest client grievance isn't about rates or fees – it's lack of communication. In a digital age where automation risks making service feel impersonal, brokers who prioritise human connection will thrive.

End of financial year (EOFY) is fast approaching. For brokers, this means clients may be looking to the year ahead, planning budgets. In this latest episode of Finance Specialist, co-host Trent Carter outlined how important it is to be prepared for this busy period. It pays to be proactive by engaging with clients prior to the start of the financial year. This will ensure a stronger service and less chance of being overwhelmed.

In this latest episode of Broker Daily Uncut, the team discusses the upcoming RBA cash rate call. Signs are pointing to a cut. If this happens, brokers should expect an influx of customers. From first home buyers to SME operators, investors, and those looking to refinance, everyone will be watching the decision closely.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Broker Essentials' Jason Back give some guidance on how to turn knowledge into action to drive development. Breaking down a brokerage is an important foundational step. There are a variety of directions a business can go and what is ‘right' will depend entirely on the individual's aspirations. However, Back said there are some core fundamentals that can help drive success. Prioritising one action at a time and managing the small wins is key to driving sustainable growth.

The financial landscape in 2025 has been defined by one word: uncertainty. From shifting global trade policies to domestic rate cuts and a federal election, borrowers and brokers alike are navigating a complex and ever-changing market. In this episode, John Flavell (managing director, Wave Money) and Tyler Peters (head of lending) sit down with Broker Daily to discuss the impact of current global and local market conditions on lending practices and broker-client relationships. Market uncertainty: A key theme explored is the ongoing global economic volatility and how it affects both borrowers and lenders in Australia. Brokers' critical role: The increasing demand for brokers as reliable advisers in uncertain times is highlighted. Flavell and Peters discuss how brokers are offering crucial insights to borrowers facing complex lending scenarios. Wave Money's unique proposition: Wave Money continues to offer flexible, bespoke lending solutions to self-employed and business borrowers who may struggle to access credit from traditional banks. Peters shares real-life case studies of clients who benefitted from Wave Money's human-driven underwriting process. Key lending insights: Learn about Wave Money's approach to complex scenarios, including how they handle tax debts, underwriting for self-employed borrowers, and working with brokers to find solutions.

This latest episode of Finance Specialist introduces an upcoming Commercial Finance Masterclass focused on SME lending, hosted by Accendo Financial's Trent Carter. This episode emphasises that SME broking is about expertise, not just transactions. The masterclass aims to equip brokers with the confidence and skills to thrive in this space. The masterclass will provide in-depth training for brokers looking to specialise in SME finance, covering practical skills, financial analysis, and business-building strategies. The event will be hosted in a live session on 21 May, with interactive elements, Q&A, and workbook exercises.

The upcoming Broker Innovation Summit and Awards, set to take place on Wednesday, 25 June in Sydney, have been designed to help brokers navigate technological change and to recognise innovation across the broking ecosystem. Joined by Michael Magee, the Broker Daily Uncut team unpack the exciting happenings set for the summit. The agenda is tailored to both experienced and emerging brokers looking to make sense of today's fast-changing tech landscape. Alongside the summit, the Broker Innovation Awards will celebrate industry leaders embracing innovation in areas such as customer service, operational efficiency, and business growth.

Gone are the days when clients were satisfied with an annual check-in or a Christmas card. Today's borrowers expect real-time updates, constant digital engagement, and personalised interactions. This episode of Business Accelerator with Alex Whitlock and Jason Back explored the constant flux of consumer needs and how important it is for brokers to be aware of a shifting market. Brokers must move beyond transactional relationships and focus on ongoing engagement, whether through monthly market updates, milestone celebrations, or interactive tools. The one-size-fits-all approach no longer works. Successful brokers now segment their audience, develop deep expertise in specific areas, and create hyper-personalised content.

Brokers and aggregators who take advantage of data are better equipped to engage new clients, retain their services, and predict property changes. Brokers who can win trust by educating on the insights that matter stand to provide a more comprehensive service for borrowers. This was the topic of discussion in this latest episode of Broker Daily Spotlight. Here, PropTrack's head of product mortgage solutions, Cam Taylor, described how it is helping aggregator groups leverage unique data to equip their brokers with digitally native tools that then predict, engage, nurture, and close more deals. Taylor drove home the importance of leveraging data to better service clients as their needs and decision- making process evolve. Brokers who understand market trends as well as movement within their own portfolio are better placed to elevate their role and grow their back book. PropTrack is making some exciting moves in this space through the use of predictive modelling and listings alerts. This allows for a tailored and unique customer experience that provides insight before it even occurs, and helps your brokers be proactive about retaining their clients and growing their portfolio.

At its core, compliance isn't just about ticking boxes. It's about protecting your business, your clients, and your reputation. This was the topic of discussion in this episode of Finance Specialist. Host Jack Campbell and co-host Trent Carter delved into the world of risk management. Risk and compliance are ever-changing, especially in the modern market where rises in technology and shifting regulation are keeping brokers on their toes. Remaining ahead of the curve can be a competitive advantage and save time and headaches when things inevitably go wrong.

Labor has come away with the win after a landslide victory over the Coalition in the weekend's federal election. Now, the Albanese government will need to make good on the promises made in the election build-up. This was discussed by the team in the latest episode of Broker Daily Uncut. Here, the hosts outlined the policies impacting housing. Also touched on were the recent conversations around switching aggregators. The process is filled with challenges and can result in stunting the growth of brokers.

The mortgage broking industry has come a long way since its early days in the 1990s, when brokers relied on paper files, hand scanners, and in-person meetings. In this latest episode of Business Accelerator, Alex Whitlock and Jason Back explore how broking has evolved and where it's headed next. Brokers once spent hours collecting physical documents and driving to client meetings. Today, digital tools enable instant approvals, e-signatures, and virtual consultations. Yet, despite these advances, the core value of brokers remains unchanged. Modern borrowers expect quick updates, personalisation, and seamless communication. Younger clients prefer texting and apps, while older generations may still value phone calls. Brokers must adapt their engagement strategies to meet these preferences.