Mortgage Business Uncut

The landscape of the modern borrower is extremely diverse. With so many niche areas of operation, there is the potential for a shake-up in broker pay structures. In this episode of Broker Daily Uncut, Alex Whitlock examines the current broker pay models and highlights how the growing need for specialised lending could result in brokers charging borrowers a fee. This is unlikely to affect the traditional home buyer segment of borrower, but for the more complex market, could become the norm.

The role of a broker extends far beyond simply being a loan facilitator. Brokers are a trusted adviser that is sought due to expertise and the customer experience they can provide. This was the topic in this week's episode of Business Accelerator. Alex Whitlock and Jason Back dive into the future of broking. While digitisation is likely to shift the industry, the core value proposition will remain. Brokers should leverage this. Developing connections and building relationships and nurturing them will help finance professionals thrive in the tech-powered future of lending.

Consumer Data Right (CDR)-powered open banking is the next frontier for broker efficiency. The industry is amid a period of change management, but low awareness is stalling progress. In this episode of Broker Daily Spotlight, NextGen's chief customer officer Tony Carn discussed the recent acceleration of open banking and how brokers must embrace these new ways of working. NextGen recently unveiled its Frollo for Brokers platform to help drive adoption rates and mitigate some of the anxiety that comes with change. Open banking is set to transform mortgage lending by improving speed, accuracy, and security. Brokers, lenders, and consumers all stand to benefit.

As we enter the financial year 2026, brokers should take the time to review past performance, reset, and prepare for the coming financial year. In this episode of Finance Specialist, Trent Carter reflected on his own experiences, noting proper client expectations helped manage the workload. The focus of early FY26 will depend on the individual's circumstances. New brokers should focus on client acquisition, while established brokers may prioritise nurturing existing clients and referrals.

The modern mortgage market has made way for hyper-vigilance from borrowers who keep tabs on rate movements more than ever before. Brokers must therefore remain alert themselves and play a key role in keeping borrowers informed. With the RBA passing down the fourth rate cut of 2025 tomorrow (8 July) and experts predicting the third cut of the year, these themes are as important as ever.

Mortgage brokers often struggle with declining business, but saying no to unsuitable clients can save time, improve efficiency, and lead to better outcomes for both the broker and the client. This was the key theme in this week's episode of Business Accelerator. Here, host Alex Whitlock and co-host Jason Back discussed the importance of avoiding the people-pleaser trap. Not all loans are equal in effort versus reward. A small, complex loan can take as much time as a large, straightforward one, so brokers must assess whether a deal is worth their time.

Following the hugely successful Broker Innovation Summit, the industry's top innovators joined the Spotlight podcast to give some candid reactions and updates on their respective companies. Hear from NextGen, Cynario, Mortgage Choice, Quickli, Loan Garage, LoanOptions.ai, and CoreLogic.

Disruption is often seen as an ugly word. It shouldn't though, as it is making way for exciting change, especially in lending. In this episode of Finance Specialist, host Jack Campbell and co-host Trent Carter discuss the innovations that are impacting the industry and shifting processes. Flipping the script on disruption and embracing it can help mitigate some of the challenges that come with change.

The recent ordering of two US mortgage lenders to factor crypto wealth into serviceability has some speculating on the future of lending in Australia. A history of slow-to-act regulators is likely to keep this trend out of Australia. This was the topic of discussion in this week's episode of Broker Daily Uncut. Host Jack Campbell was joined by co-hosts Phil Tarrant and Alex Whitlock to unpack the future of crypto in Australia. The disinterest domestically fails to cater to the diverse circumstances of the modern borrower and is a detriment to consumers who capitalised on digital currency.

The success of the inaugural Broker Innovation Summit was captured in a live recording from the crew. The theme of the day was get comfortable with being uncomfortable. With innovation in the industry at its peak, those who are proactively learning will be better equipped to meet the challenges of a shifting industry. Disruption is at record high. However, this should not be seen as an ugly word. Disruption can be positive so long as you have the skills to manage it.

As the financial year comes to a close, business owners will be preparing for the year ahead. It's prime time to reflect, review, reset, and prepare. In this week's episode of Business Accelerator, host Alex Whitlock and co-host Jason Back urge business leaders to reflect on performance, prioritise personal wellbeing, and set future goals. This podcast emphasises proactive planning and self-care to thrive in a high-pressure industry.

Discussions around the servicing of SME clients often revolve around helping them with business loan needs. But what about when that client needs a home loan? This was the topic of discussion in this week's episode of Finance Specialist. Self-employed business owners can be tricky customers. A lack of documentation and irregular income can make for a challenge when securing a loan. Accendo's Trent Carter emphasised the avoidance of “lazy broking”. Don't jump at the easy solution as it may not be right for that client. Brokers must assess the best long-term solution for the borrower.

The broking industry is at a pivotal moment, with innovation, regulation, and market dynamics shaping its future. This was the topic of discussion in this latest episode of Broker Daily Uncut, with host Jack Campbell and co-hosts Phil Tarrant and Alex Whitlock. Brokers must navigate a quickly shifting industry as scrutiny remains high, innovation continues to expand, and market share increases.

In this latest episode of Business Accelerator, host Phil Tarrant and co-host Jason Back highlight that innovation goes further than tech. The broker of the future isn't just a loan processor – they're a financial architect, guiding clients through wealth creation, debt reduction, and multi-generational planning. Innovation doesn't always require massive disruption. Sometimes, it's about refining small processes.

In a special episode of Finance Specialist, the usual crew is joined by FBAA's national commercial and asset manager, Steve Ragany. The discussion covers plenty of areas, but most importantly, the power of continuous education. The finance broking industry is dynamic, requiring ongoing development and diversification. Brokers who embrace change, leverage technology, and prioritise client relationships will thrive.

As the market switches from digital prime to AI prime, brokers are faced with a challenge. In this special episode of Broker Daily Uncut, data and AI executive Silvio Giorgio and CEO and managing director of Borg Financial, MyVirtualBroker, and Raine&Horne Shoreline, Christopher Borg, discuss AI and its impact on modern lending. AI will replace jobs, but remaining on the front foot and leveraging this tech to drive momentum will separate the industry. While the need for human connection will remain, the state of broking as we know it is at an inflection point. Both Giorgio and Borg are keynote speaker at the Broker Innovation Summit on 25 June. To secure your tickets now, click here.

In this latest episode of Business Accelerator, host Phil Tarrant and co-host Jason Back discuss the often-complex industry that is broking, giving a bird's eye overview of the opportunities and challenges. For brokers looking to grow their businesses, Back emphasises the importance of operational excellence and the need to balance personal exertion with sustainable practices. He also discusses the role of consultants in helping brokers navigate these challenges, providing accountability and support to drive meaningful change. Technology continues to shape the industry at a rapid pace. Brokers who want to remain ahead of the tech revolution must adapt to these changes. The ongoing need for trusted partnerships in financial decision making remains crucial, even as technology continues to transform the industry.

In the latest episode of the Finance Specialist podcast, hosts Jack Campbell and Trent Carter delve into the pressing issues facing SMEs in Australia, particularly focusing on cash flow challenges. The discussion is both timely and crucial, as recent data highlighted the financial struggles many Australian SMEs are currently enduring. The role of commercial finance brokers in these tough times is critical. With the end of the financial year approaching, it is an opportune time for brokers to engage with their clients, ensuring that their funding needs are met. The team also touches on the strategic importance of cash flow forecasting. Carter advocates regular forecasting, not just at the end of the financial year, but whenever significant business changes are anticipated.

ASIC, as of today (10 June), will regulate BNPL like any other credit product. This is big news for brokers and borrowers as these services could affect borrowing capacity. The Broker Daily team unpacks the reforms in this week's episode of Broker Daily Uncut. Financial responsibility is a key theme of the episode. Co-host Phillip Tarrant urges parents to teach their kids to be financial fluent as schools often disregard these important life lessons.

Not all great mortgage brokers are natural leaders, but the good news? Leadership can be learned. This was the topic of discussion in this latest episode of Business Accelerator with Jason Back and Alex Whitlock. Here, the pair relay the key skills needed to be an effective leader. Great leadership isn't just about being in charge – it's about creating an environment where your team thrives, clients trust you, and your business scales.

Tech is imperative for the modern business. But where do you begin? This was the topic of discussion in this latest episode of Finance Specialist. Figuring out what problem you're trying to solve is an important first step. Having a game plan will help make the transition as effective and stress-free as possible. It can help to lean on those in the industry who may be more accustomed to using the latest tech. Seeking support and a second opinion is never a bad idea.

In this week's episode of Broker Daily Uncut, host Jack Campbell and co-host Phillip Tarrant discuss the record-breaking figures to come from the MFAA, penning mortgage broker market share at 76.8 per cent. With recent headlines questioning the value of brokers, this timely data reinforces just how crucial the third-party channel is. Borrowers continue to favour brokers due to the unrivalled expertise they provide. With market share steadily increasing each quarter, it may not be long before it reaches a milestone of 80 per cent.

Historically, brokers scaled by hiring more staff, but AI and automation now allow smaller teams to handle higher volumes efficiently. This was the topic of discussion in the latest episode of Business Accelerator. Here, hosts Alex Whitlock and Jason Back unpack how to effectively leverage AI and tech to scale and grow a brokerage. However, tech efficiency must be balanced with human connection. Relationships should remain the ultimate consideration.

In this latest episode of Broker Daily's Finance Specialist, host Jack Campbell and co-host Trent Carter are joined by Interim Finance BDM Isaiah Tait. The team unpacks leftover broker questions from the recent Commercial Finance Masterclass. From tips on how to get accredited with a lender to best practice for entering the commercial finance side of broking, Tait and Carter give some expert analysis and advice.

Following the Reserve Bank's long-awaited and highly anticipated cash rate drop, lenders have begun implementing interest rate cuts. Despite this, the effects of this cut aren't likely to be felt for some time, as discussed by Jack Campbell and Alex Whitlock in the latest episode of Broker Daily Uncut. The pair delve into the effects of an interest rate cut on the property market. With recent reports of one in three homes worth upwards of $1 million, it's going to take more than one or two cash rate drops to provide tangible relief for borrowers.

The importance of customer service and the power it has to capture and retain clients was the topic of discussion in this week's episode of Business Accelerator. Clients today expect instant engagement. Responding within five minutes of an inquiry significantly boosts conversion. Further to that, communication must be upheld. The biggest client grievance isn't about rates or fees – it's lack of communication. In a digital age where automation risks making service feel impersonal, brokers who prioritise human connection will thrive.

End of financial year (EOFY) is fast approaching. For brokers, this means clients may be looking to the year ahead, planning budgets. In this latest episode of Finance Specialist, co-host Trent Carter outlined how important it is to be prepared for this busy period. It pays to be proactive by engaging with clients prior to the start of the financial year. This will ensure a stronger service and less chance of being overwhelmed.

In this latest episode of Broker Daily Uncut, the team discusses the upcoming RBA cash rate call. Signs are pointing to a cut. If this happens, brokers should expect an influx of customers. From first home buyers to SME operators, investors, and those looking to refinance, everyone will be watching the decision closely.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Broker Essentials' Jason Back give some guidance on how to turn knowledge into action to drive development. Breaking down a brokerage is an important foundational step. There are a variety of directions a business can go and what is ‘right' will depend entirely on the individual's aspirations. However, Back said there are some core fundamentals that can help drive success. Prioritising one action at a time and managing the small wins is key to driving sustainable growth.

The financial landscape in 2025 has been defined by one word: uncertainty. From shifting global trade policies to domestic rate cuts and a federal election, borrowers and brokers alike are navigating a complex and ever-changing market. In this episode, John Flavell (managing director, Wave Money) and Tyler Peters (head of lending) sit down with Broker Daily to discuss the impact of current global and local market conditions on lending practices and broker-client relationships. Market uncertainty: A key theme explored is the ongoing global economic volatility and how it affects both borrowers and lenders in Australia. Brokers' critical role: The increasing demand for brokers as reliable advisers in uncertain times is highlighted. Flavell and Peters discuss how brokers are offering crucial insights to borrowers facing complex lending scenarios. Wave Money's unique proposition: Wave Money continues to offer flexible, bespoke lending solutions to self-employed and business borrowers who may struggle to access credit from traditional banks. Peters shares real-life case studies of clients who benefitted from Wave Money's human-driven underwriting process. Key lending insights: Learn about Wave Money's approach to complex scenarios, including how they handle tax debts, underwriting for self-employed borrowers, and working with brokers to find solutions.

This latest episode of Finance Specialist introduces an upcoming Commercial Finance Masterclass focused on SME lending, hosted by Accendo Financial's Trent Carter. This episode emphasises that SME broking is about expertise, not just transactions. The masterclass aims to equip brokers with the confidence and skills to thrive in this space. The masterclass will provide in-depth training for brokers looking to specialise in SME finance, covering practical skills, financial analysis, and business-building strategies. The event will be hosted in a live session on 21 May, with interactive elements, Q&A, and workbook exercises.

The upcoming Broker Innovation Summit and Awards, set to take place on Wednesday, 25 June in Sydney, have been designed to help brokers navigate technological change and to recognise innovation across the broking ecosystem. Joined by Michael Magee, the Broker Daily Uncut team unpack the exciting happenings set for the summit. The agenda is tailored to both experienced and emerging brokers looking to make sense of today's fast-changing tech landscape. Alongside the summit, the Broker Innovation Awards will celebrate industry leaders embracing innovation in areas such as customer service, operational efficiency, and business growth.

Gone are the days when clients were satisfied with an annual check-in or a Christmas card. Today's borrowers expect real-time updates, constant digital engagement, and personalised interactions. This episode of Business Accelerator with Alex Whitlock and Jason Back explored the constant flux of consumer needs and how important it is for brokers to be aware of a shifting market. Brokers must move beyond transactional relationships and focus on ongoing engagement, whether through monthly market updates, milestone celebrations, or interactive tools. The one-size-fits-all approach no longer works. Successful brokers now segment their audience, develop deep expertise in specific areas, and create hyper-personalised content.

Brokers and aggregators who take advantage of data are better equipped to engage new clients, retain their services, and predict property changes. Brokers who can win trust by educating on the insights that matter stand to provide a more comprehensive service for borrowers. This was the topic of discussion in this latest episode of Broker Daily Spotlight. Here, PropTrack's head of product mortgage solutions, Cam Taylor, described how it is helping aggregator groups leverage unique data to equip their brokers with digitally native tools that then predict, engage, nurture, and close more deals. Taylor drove home the importance of leveraging data to better service clients as their needs and decision- making process evolve. Brokers who understand market trends as well as movement within their own portfolio are better placed to elevate their role and grow their back book. PropTrack is making some exciting moves in this space through the use of predictive modelling and listings alerts. This allows for a tailored and unique customer experience that provides insight before it even occurs, and helps your brokers be proactive about retaining their clients and growing their portfolio.

At its core, compliance isn't just about ticking boxes. It's about protecting your business, your clients, and your reputation. This was the topic of discussion in this episode of Finance Specialist. Host Jack Campbell and co-host Trent Carter delved into the world of risk management. Risk and compliance are ever-changing, especially in the modern market where rises in technology and shifting regulation are keeping brokers on their toes. Remaining ahead of the curve can be a competitive advantage and save time and headaches when things inevitably go wrong.

Labor has come away with the win after a landslide victory over the Coalition in the weekend's federal election. Now, the Albanese government will need to make good on the promises made in the election build-up. This was discussed by the team in the latest episode of Broker Daily Uncut. Here, the hosts outlined the policies impacting housing. Also touched on were the recent conversations around switching aggregators. The process is filled with challenges and can result in stunting the growth of brokers.

The mortgage broking industry has come a long way since its early days in the 1990s, when brokers relied on paper files, hand scanners, and in-person meetings. In this latest episode of Business Accelerator, Alex Whitlock and Jason Back explore how broking has evolved and where it's headed next. Brokers once spent hours collecting physical documents and driving to client meetings. Today, digital tools enable instant approvals, e-signatures, and virtual consultations. Yet, despite these advances, the core value of brokers remains unchanged. Modern borrowers expect quick updates, personalisation, and seamless communication. Younger clients prefer texting and apps, while older generations may still value phone calls. Brokers must adapt their engagement strategies to meet these preferences.

Seasonal trends are likely to have an impact on the operations of SMEs. For finance brokers, this is something to remain aware of. In this latest episode of Finance Specialist with Jack Campbell and Trent Carter, the duo discuss the latest impacts on small business and what it means for borrowers. With an election right around the corner, interest rate cuts expected, a busy period full of pubic holidays, and global uncertainties, it can be a volatile time for SMEs. Effective brokers help clients manage the highs and the lows through effective guidance and service.

It's officially election week with voters taking to the polls on 3 May. The industry will surely be preparing for election promises to be enacted depending on the outcome. This was one of the topics covered in this episode of Broker Daily Uncut. Host Jack Campbell was joined by co-hosts Alex Whitlock and Phillip Tarrant to give some speculation into the outcome of the election. Also touched on was BOQ and the future of the broker channel. With home loans from brokers on pause since August 2024, the future is uncertain and some believe an exit is likely, while others disagree.

In this latest episode of Business Accelerator, host Alex Whitlock is joined by Broker Essentials' Jason Back to delve into the current market influencers that are impacting how a broker operates. An election, high interest rates, uncertain economy, and a volatile market are all having an impact on the day-to-day for brokers. Successful brokers must learn to keep development strong despite a challenging environment. Success comes from hard work, deep client relationships, and resilience – not quick wins.

With recent results from the Bank of Queensland (BOQ) showing an increased focus on the proprietary channel and no updates for its broker channel pause from August 2024, signs point to an exit from third- party. In this latest episode of Broker Daily Uncut, host Jack Campbell unpacks the announcement with co-hosts Alex Whitlock and Phillip Tarrant. The future of brokers and BOQ is vague and unconvincing. Brokers are understandably concerned and many are just asking for some transparency.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Jason Back unpack the volatile state of the economy and how it can impact how brokers operate. Geopolitics, an upcoming election, and interest rate drama have culminated in a cocktail of uncertainty, making it a stressful time for brokers. These factors have the potential to impact loan books. Brokers must prepare for some shifts in client attitudes and prepare for the risks that can emerge.

Brokers have countless avenues available to them when building a career. Whether solo, at a brokerage, or running a business, there are a variety of business models that have unique benefits and disadvantages. Further to the business model, there are plenty of lending options available. This was the topic of discussion in this latest episode of Finance Specialist. Host Jack Campbell was joined by Accendo Financial's Trent Carter to discuss how to settle on a business model. There is no right or wrong answer, as the individual should determine what works best for them. However, strategy must be implemented and half-heartedness removed if a broker is to build a successful brand.

Each party is continuing attempts to win over voters in the lead-up to the election with housing-related policies. In this latest episode of Broker Daily Uncut, host Jack Campbell was joined by co-hosts Phillip Tarrant and Alex Whitlock to chat through the latest announcement from the Labor and Coalition governments. Busy times on the horizon for brokers as we approach the federal election and the long-awaited RBA cash rate meeting in May. Each of these events is likely to impact how brokers work.

In this latest episode of Business Accelerator, host Alex Whitlock and co-host Jason Back outline the strategy needed to be an effective broker. The modern market shifts constantly and brokers must be adaptive and vigilant of these changes. Tech is having a major impact across all industries and broking is no exception. AI and automation are changing how tasks are performed and brokers must harness the potential to remain competitive. The pair also discussed excelling as a business owner. This starts with mapping out a growth plan, seeking mentorship, and prioritising foundational strengths.

The pandemic forced many industries to adopt remote and hybrid work structures. Now off the back of COVID-19, some brokers are choosing to remain virtual. Accendo Finance's Trent Carter discussed these themes in this latest episode of Finance Specialist. His business has gone fully remote, the benefits of which are massive overhead cost savings. Despite this, Carter said there still needs to be connection. While some clients are fine to engage over video call, others can benefit from face-to-face time. This can come in the form of visiting their business or home. This practice of showing up to where they live or work can also give a broker insight into how they operate, strengthening the ability to service them.

In a special episode of Broker Daily Uncut, recorded from the floor at the Better Business Summit in Sydney, two top- performing brokers discuss what's influencing the industry, for better or worse. First though, Cloudstaff's director of property service APAC, Paul Findlay, and Broker Daily's partnerships manager Lizzie Whitlock discussed the happenings of the event. With hundreds of brokers packing the summit and sharing insights with the team, the pair were excited to see such a thriving and friendly industry come together. The second part of the podcast brought together Dr Lisa Bridgett, director and principal broker at Stellar Finance Group, and Candice Joseph, director and principal broker at Entourage. These top performers discussed the opportunities and challenges facing the industry in 2025, with both agreeing tech will help pull brokers through tough times, especially amid an ever-changing regulatory environment.  

Some brokers aim to build large-scale businesses, with $100 million-plus loan books, while others prefer a smaller, client-focused practice with better work/life balance. Neither of these paths is more successful than the other. It all depends on the individual's goals. This was the topic of discussion in the latest episode of Business Accelerator, where host Alex Whitlock was joined by Jason Back. The pair delved into the measurements of success. Financial, lifestyle, or entrepreneurial ambition all play a factor in determining success. What is important to one broker may not work for another. Brokers must set measured, personal goals. Whether running a solo operation, operating a brokerage, or joining a larger organisation, each has distinct advantages and disadvantages.

Brokers servicing SME clients can benefit from having an understanding of risks and value drivers. This was the topic of discussion in this latest episode of Finance Specialist. Here, host Jack Campbell was joined by Trent Carter and John Sgambelluri from Accendo Financial to unpack some actionable tips for navigating business valuation. Sgambelluri outlined how target multiples and diversification can help in performing effective evaluation of companies. Developing a strong understanding of what makes the business tick can help brokers provide a more beneficial service and keep clients informed and engaged.

In this episode of Broker Daily Uncut, host Phillip Tarrant is joined by CBA's general manager of third-party, Baber Zaka, to discuss the how the major is overcoming perceptions and reinforcing a strong commitment to the broker channel. The conversation delved into an admitted lack of transparency with brokers. Zaka understands the broker proposition is a crucial component of the loan market and CBA is continuing to invest effort into the channel. CBA wants to be dominant in proprietary, digital, and broker-originated loans. Zaka said that while the investment in these other channels will continue, so too will the broker proposition. Now, the major is working to rebuild trust and transparency with brokers. Through visibility and engagement, Zaka said there is a big push to connect with its broker partners.

Depending on the business model a broker works under, profitability can vary dramatically. Solo practitioners, boutique brokerages, and large firms all face unique challenges. In this latest episode of Business Accelerator, Alex Whitlock and Jason Back outline how to navigate profitability, no matter which model applies. Transitioning from a solo broker to a business owner involves higher stress, overheads, and hiring costs. Scaling requires lead generation and shifting from “doing” to strategic leadership.