Podcasts about client expectations

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Best podcasts about client expectations

Latest podcast episodes about client expectations

Commercial Real Estate School
Balancing Client Expectations vs Market Reality

Commercial Real Estate School

Play Episode Listen Later Feb 17, 2026 20:45


In this series, Kyle sits down with Carson Baird, an industrial broker from Southwest Florida, to uncover the hidden pitfalls in industrial deals. They discuss how overlooked zoning details and unexpected easements can derail transactions, and share strategies to navigate these challenges. Carson offers insights on managing client expectations, leveraging local relationships, and using technology to streamline deal processes. Whether you're a broker, investor, or developer, this series provides practical advice to close deals efficiently and avoid costly mistakes in the competitive industrial market.Connect with CarsonLinkedInhttps://www.linkedin.com/in/carsoncre/Xhttps://x.com/Carson_CREFollow CRE School on SocialLinkedInhttps://www.linkedin.com/company/commercial-real-estate-school/?viewAsMember=trueInstagramhttps://www.instagram.com/creschoolshow/

What Would Sheila Say? // Teaching Service-Based Entrepreneurs How to Start and Run their Business with Clarity, Confidence,
Taking a Break Without Losing Momentum: Boundaries, Health, and Client Expectations {Ep. 94}

What Would Sheila Say? // Teaching Service-Based Entrepreneurs How to Start and Run their Business with Clarity, Confidence,

Play Episode Listen Later Feb 16, 2026 7:19


If you're struggling to take a break, you're not alone. In this episode, I explain why it's okay (and necessary!) to take breaks or make a shift, even from work you love, and how pushing nonstop leads to exhaustion, burnout, and harm to your business and clients.  Many service-based business owners fear that slowing down means business will slow down, but there's a better way to manage that. Let's replace guilt with grace - let the business serve you, too.  00:00 It's Okay to Pause (Even From What You Love) 01:24 The Hustle Myth: Why 'Pushing Through' Leads to Burnout 02:23 Give Yourself Grace: Boundaries, Expectations, and Needing Breaks 03:11 Real-Life Wake-Up Call: Getting Sick and Being Forced to Stop 04:05 Protect Your Peace: Health, Reputation, and Listening to the Signs 04:31 Client-Proofing Your Breaks: Flex Schedule Language in Your Contract 04:55 Modeling Self-Care: Why Stepping Back Helps You and Your Clients 06:02 What's Next: Shifting Schedule, Revisit Past Episodes, Stay Connected   RESOURCES

Shoot Your Shot
Sam Hurd On Balancing Creativity and Client Expectations

Shoot Your Shot

Play Episode Listen Later Feb 9, 2026 83:45


Tim and Lindsay welcome photographer Sam Hurd, who shares his unique journey from press photography to wedding photography. The conversation explores themes of creativity, vulnerability, and the importance of networking in the photography industry. Sam discusses his experiences capturing celebrities, the challenges of transitioning to wedding photography, and the lessons learned along the way. Sam Hurd discusses his journey in wedding photography, emphasizing the evolution of his techniques and the balance between creativity and client expectations. He shares insights on the importance of client relationships, pricing transparency, and the ethical considerations of altering reality in photography. Additionally, Sam explores the role of AI in his workflow, highlighting the tools he has developed to enhance his photography process.   All things Sam Hurd:  https://samhurdphotography.com/education/  

AFT Construction Podcast
Brad's Journey: Builder to Brand Leader with Jesse Smith

AFT Construction Podcast

Play Episode Listen Later Feb 8, 2026 69:41


Sponsors:◦ Visit Buildertrend to get a 60-day money-back guarantee on your Buildertrend account◦ Marvin Windows and Doors◦ Sub-Zero Wolf Cove Showroom PhoenixConnect with Jesse Smith:◦ https://www.mobilepodcasttrailer.com◦ https://www.instagram.com/mobilepodcasttrailerConnect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

AFT Construction Podcast
The Visionary Mindset Shift with Tiffany Rosenbaum

AFT Construction Podcast

Play Episode Listen Later Feb 1, 2026 57:36


Sponsors:◦ Visit Buildertrend to get a 60-day money-back guarantee on your Buildertrend account◦ Marvin Windows and Doors◦ Sub-Zero Wolf Cove Showroom PhoenixConnect with Tiffany Rosenbaum:◦ https://www.instagram.com/tiffanymrosenbaumConnect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

SMB Community Podcast by Karl W. Palachuk
Opportunities Ahead: How to Navigate 2026

SMB Community Podcast by Karl W. Palachuk

Play Episode Listen Later Jan 15, 2026 23:24


Overview: In this episode of the SMB Community Podcast, hosts James and Amy discuss the key challenges and opportunities MSPs (Managed Service Providers) will face in 2026. They emphasize the importance of AI integration, staff training, tool consolidation, and strategic partnerships. They also highlight the need for MSPs to focus on soft skills and personal customer interactions, as AI takes over more technical tasks. The episode concludes with positive news about U.S. productivity and an announcement about the acquisition of Small Biz Thoughts and IT Service Provider University by MSP Radio.  --- Chapter Markers: 00:00 Introduction and Welcome 00:35 Holiday Season Reflections 01:42 MSP Question of the Week: Challenges and Opportunities for MSPs in 2026  10:35 Tool Consolidation and Operational Efficiency 14:30 Client Expectations and Value Demonstration 19:07 Big News: MSP Radio Acquisition 20:51 Closing Remarks --- New Book Release: I'm proud to announce the release of my new book, The Anthology of Cybersecurity Experts! This collection brings together 15 of the nation's top minds in cybersecurity, sharing real-world solutions to combat today's most pressing threats. Whether you're an MSP, IT leader, or simply passionate about protecting your data, this book is packed with expert advice to help you stay secure and ahead of the curve. Available now on Amazon! https://a.co/d/f2NKASI --- Sponsor Memo: Since 2006, Kernan Consulting has been through over 30 transactions in mergers & acquisitions - and just this past year, we have been involved in six (6). If you are interested in either buying, selling, or valuation information, please reach out. There is alot of activity and you can be a part of it. For more information, reach out at kernanconsulting.com

AFT Construction Podcast
Leadership Under Pressure with Daniel Morris

AFT Construction Podcast

Play Episode Listen Later Jan 11, 2026 59:36


Sponsors:◦ Visit Buildertrend to get a 60-day money-back guarantee on your Buildertrend account◦ Marvin Windows and Doors◦ Sub-Zero Wolf Cove Showroom PhoenixConnect with Daniel Morris:◦ https://morrispools.com◦ https://www.instagram.com/morrispoolsConnect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

Business of Tech
AI for MSPs: How Automation is Reshaping IT Service Provider Roles and Client Expectations

Business of Tech

Play Episode Listen Later Jan 10, 2026 27:56


The recent acquisition of Small Biz Thoughts and IT Service Provider University by MSP Radio marks a significant shift in the landscape of resources available to Managed Service Providers (MSPs). This acquisition aims to ensure the continued stewardship of valuable intellectual property, including books and community resources, while allowing founder Karl Palachuk to refocus on his original goals of writing, speaking, and traveling. The deal emphasizes the importance of maintaining community engagement and enhancing the value of existing assets for the benefit of MSPs.Karl Palachuk discussed the filters he applied when selecting a buyer, prioritizing compatibility and the potential for growth within the community. He expressed a desire for the new ownership to actively utilize the acquired assets to foster a thriving environment rather than allowing them to stagnate. The conversation highlighted the importance of community in the tech industry, where collaboration and shared knowledge have historically driven success.In addition to the acquisition, the episode touched on the evolving role of AI in the MSP sector. Palachuk noted that while AI is set to enhance productivity, it will also necessitate a shift in the skills required for technicians and service providers. The discussion underscored the need for MSPs to adapt to these changes, as the industry faces a wave of mergers and acquisitions that could reshape service delivery models.For MSPs and IT service leaders, the implications of these developments are clear. The acquisition represents an opportunity to access a wealth of resources and knowledge while navigating the challenges posed by AI and market consolidation. Engaging with the Small Biz Thoughts community can provide valuable insights and support as MSPs work to enhance their service offerings and adapt to the changing landscape of technology and client needs.

Making Sense Of Multimedia Podcast
The AI Discount Trap: Why Creators Still Matter

Making Sense Of Multimedia Podcast

Play Episode Listen Later Jan 10, 2026 15:53 Transcription Available


Share Your ThoughtsClients are using AI as an excuse to discount creative work. This episode breaks down what is really happening underneath that pressure, why the hype cycle matters to your business, and why reliability is the advantage that keeps creators valuable even as tools get faster.In This Episode•The “AI discount” moment: when the scope is clear, but your value gets questioned anyway•Why the AI hype cycle affects budgets, expectations, and how clients justify pricing•What creators are actually selling (hint: not the tool)•The return to reliability: why dependable delivery becomes the differentiator•The hidden risk of tool dependence, subscriptions, cloud access, outages, and workflow fragility•A practical way to audit your workflow so you can deliver even when tools failKey Takeaways•Speed is not value by itself. Outcomes are.•AI can change costs, but it also increases the demand for taste, consistency, and accountability.•Your edge is reliability: the ability to deliver on time, on brief, and in a way that is legally safe and professionally consistent.•If your workflow depends on one tool or one login, you have a single point of failure.•The best “AI strategy” for creators is resilience plus a clear value story clients can understand.Chapters•00:00 The moment you feel the discount pressure•01:11 The AI bubble question and why it matters to creators•05:15 Why companies struggle to get ROI from AI (and what that signals)•06:33 The corporate budgeting lens that shapes how clients think•08:20 Return to reliability•09:48 What clients are really buying when they hire a creator•10:24 Tool dependence and the cloud risk most creators ignore•14:16 The one question to audit your workflowTry This: The Reliability Audit (10 minutes)1.List the 3 tools your turnaround time depends on.2.For each tool, answer: If this disappears tomorrow, what is my backup?3.Identify the single point of failure (login, subscription, cloud processing, internet).4.Create one offline fallback path you can execute under pressure.5.Update your client value language: reliability, consistency, and outcomes.Next Episode and SubscribeIf this episode hit close to home, subscribe on your favorite podcast platform and on YouTube. New episodes are built for working creators who need practical decisions, not hype.

Ask Drone U
EDL 018: Revolutionizing Drone Services with RAAD’s Innovative Approach to Drone Piloting – A Conversation with Teej Ragsdale

Ask Drone U

Play Episode Listen Later Jan 5, 2026


In this episode of Elevating Drone Life, host Rob Burdick sits down with Teej Ragsdale, the visionary co-founder and CEO of RAAD, an innovative aerial intelligence network. Teej's journey from finance and crypto to renewable energy has uniquely positioned him to tackle the challenges in the drone services market. Together, we explore the significant frictions faced by drone pilots and how RAAD is revolutionizing the industry by prioritizing fair compensation, quality control, and trust-building with pilots. Discover how RAAD is preparing for the future of drone services, including adapting to regulatory changes and embracing new technologies. Teej shares his insights on the exciting opportunities ahead for pilots and the industry, emphasizing the importance of seamless client and pilot experiences. Tune in to learn about RAAD's unique approach to pilot engagement, the importance of quality control, and the future of drone operations. Want to Make Money Flying Drones? DroneU gives you the blueprint to start and grow a real drone business: FAA Part 107 prep 40+ courses on flight skills, real estate, mapping, and business Pricing guides, client acquisition, and weekly coaching Supportive community of top-tier drone pros Start here https://www.thedroneu.com Know someone ready to take the leap? Share this episode with them !! Stuck between a safe job and chasing your drone dream? Download our FREE Drone Pilot Starter Kit   Includes: FAA checklist, pricing template, and plug-and-play proposal to help you land your first client with confidence.  https://learn.thedroneu.com/bundles/drone-pilot-starter-kit  Timestamps [00:00] Introduction to RAAD and Teej Ragsdale [02:57] The Journey to Founding RAAD [05:52] Understanding the Drone Services Market [09:02] RAAD's Unique Approach to Pilot Engagement [12:00] Building Trust with Pilots and Clients [14:58] The Importance of Quality Control [18:07] Pilot Onboarding and Reputation Management [21:02] The Future of RAAD and Pilot Opportunities [27:59] Client Expectations and Data Delivery [30:55] Pilot Quality and Feedback Mechanisms [32:46] Upskilling and Training for Pilots [35:27] Pilot Requirements and Insurance [37:55] Compensation Models for Pilots [39:48] Market Demand and Sector Insights [40:42] Emerging Technologies and Future Opportunities [42:50] Creative Opportunities in Drone Operations [45:44] Processing Data and Quality Control [49:38] The Joy of Drone Flying [51:01] Client Success Stories and Operational Excellence [54:20] Adapting to Market Demands and Technology Changes [58:01] Navigating Regulatory Challenges [01:04:02] Future Opportunities in the Drone Industry

Mindful Builder
Is Natural building only for hippies

Mindful Builder

Play Episode Listen Later Jan 4, 2026 53:18 Transcription Available


"Is natural building just for green hippie owner-builders?" We sat down with Rachel from Natural Building Australia to tackle this question head-on. Rachel's academic background and hands-on experience reveal how natural building has evolved from 1990s counterculture to a professionalised industry attracting broader audiences. Thanks to hemp industry growth and increasing awareness of healthy building materials, natural building is becoming a legitimate mainstream option in Australian construction.Rachel discusses the challenges facing natural building - building codes that don't recognise materials used successfully for centuries, labour shortages, and higher costs for bespoke approaches. But she's optimistic about the future, highlighting community workshop builds that attract diverse participants, including architects wanting to get their hands dirty and more women changing the traditionally blokey building site culture.Natural building isn't just about sustainability - it's about health, community, skill building, and connection. Whether you're a builder, architect, or homeowner curious about alternatives to conventional construction, Rachel's insights demonstrate that natural building offers practical pathways for creating healthier homes and more connected communities.

Vroom Vroom Veer with Jeff Smith
Shannon Ryan – Money, Feelings and Dealing with Shame

Vroom Vroom Veer with Jeff Smith

Play Episode Listen Later Dec 22, 2025 57:20


Shannon Ryan is a Certified Financial Planner (CFP®) with over 30 years of experience guiding individuals and families through the emotional side of money. Known for her relatable insights and warm, clear style. Shannon combines deep financial knowledge with a heart-centered approach to help people move from money stress to empowerment. She's the author of the upcoming book Your Money Has Feelings and a seasoned media guest, having appeared on CNBC, Good Morning America, and TEDx. Shannon's work focuses on uncovering the beliefs and wounds that silently shape our financial behavior—and showing people how to rewrite them. Whether she's advising clients or speaking to audiences, Shannon helps others understand why they do what they do with money, and how to build lasting confidence rooted in clarity, not shame. Shannon Ryan Vroom Vroom Veer Summary Emotional Aspects of Financial Decisions Shannon discussed her book "Your Money Has Feelings," which explores how personal experiences and emotional responses influence financial decisions. She emphasized that money issues often stem from unconscious emotional responses rather than a lack of funds, and she highlighted the importance of understanding these underlying factors to better manage finances. Jeffery agreed with Shannon's perspective, noting that money-related problems are complex and not solely about having enough money. Money's Emotional Impact on Lives Jeffery and Shannon discussed their personal experiences with money and its impact on their lives. Shannon shared her childhood experiences growing up in a divorced family where money was used as a tool for power, which shaped her views on financial independence and earning potential. Jeffery introduced the concept of the Financial Independence Retire Early (FIRE) movement and discussed his own journey towards financial independence. They both agreed that money is an emotional topic and that financial literacy goes beyond just knowledge, involving personal experiences and emotional wounds. Financial Decisions and Learning Insights Jeffery and Shannon discussed the changing landscape of information access and its impact on research and learning. Shannon shared a personal story about helping clients align their financial decisions with their personal goals, emphasizing the importance of questioning cultural expectations and societal pressures. Jeffery recounted his own experiences with homeownership and financial decisions, highlighting the lessons learned from missed opportunities and financial challenges. Both agreed on the value of learning from mistakes and moving forward with newfound knowledge. Vacation Home Investment Myths Shannon and Jeffery discussed the misconceptions around real estate investments, particularly vacation homes. Shannon emphasized that while owning a vacation home may not be a sound financial investment, it can provide personal fulfillment and create lasting memories. They also touched on the changing dynamics of rental markets and the importance of aligning personal values with lifestyle choices when deciding where to live. Client Expectations and Ethical Investing Shannon shared a personal story about a client who was dissatisfied with his 37% portfolio return in 1998, despite it being significantly higher than expected, because he felt his neighbor who invested entirely in tech stocks performed better. This led to a discussion about how money is a primal and emotionally charged topic due to its connection to basic needs and societal judgment, and how financial advisors must balance client expectations with ethical investing practices. Financial Risks and Professional Advice Shannon shared a personal story about a client who lost 80% of their retirement investments after taking unnecessary risks, leading to a difficult parting of ways. She emphasized how fear and greed can make people vulnerable to poor financial decisions and fraud, while also discussing the importance of professional financial advice. Jeffery shared his own experience of receiving early financial guidance from an uncle and learning about The Motley Fool's resources, which helped shape his investment approach. Retirement's Emotional and Financial Transition Shannon and Jeffery discussed the transition from working to retirement, emphasizing that while managing finances is relatively straightforward, the emotional aspects of retirement are more challenging. Shannon highlighted the importance of understanding one's financial flow and overcoming emotional barriers to engage with money management tools. They agreed that while resources for retirement planning are freely available, many people avoid addressing their finances due to emotional resistance. Empowering Financial Planning Conversations Shannon and Jeffery discussed financial planning, focusing on the importance of understanding one's spending habits and addressing the emotional challenges associated with financial discussions. Shannon emphasized the need to move away from self-judgment and shame when talking about finances, suggesting a more empowering approach to conversations with family and friends. Jeffery expressed interest in learning how to facilitate such discussions and shared a personal belief in taking responsibility for one's life, regardless of the circumstances. Mindset and Money Discussion Shannon and Jeffery discussed the power of mindset in relation to money, with Shannon emphasizing that positive thinking can lead to better financial opportunities. They also talked about Shannon's upcoming book "Your Money Has Feelings" and her website. Jeffery mentioned that the podcast episode would be released the following Monday and offered Shannon a link to the Zoom recording for her social media use. Connections Website

AFT Construction Podcast
Story Driven Design with Jen Davidson

AFT Construction Podcast

Play Episode Listen Later Dec 21, 2025 58:43


Sponsors:◦ Visit Buildertrend to get a 60-day money-back guarantee on your Buildertrend account◦ Marvin Windows and Doors◦ Sub-Zero Wolf Cove Showroom PhoenixConnect with Jen Davidson:◦ https://www.interiorsbyjendavidson.com ◦ https://www.instagram.com/interiorsbyjendavidson ◦ https://www.youtube.com/@InteriorsbyJenDavidson-Videos/featured Connect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

AFT Construction Podcast
Upfront Clarity Builds Better Projects with Burdette Cabinet Co.

AFT Construction Podcast

Play Episode Listen Later Dec 7, 2025 64:06


Sponsors:◦ Visit Buildertrend to get a 60-day money-back guarantee on your Buildertrend account◦ Marvin Windows and Doors◦ Sub-Zero Wolf Cove Showroom PhoenixConnect with Justin & Cortny Murdock:◦ https://www.burdettecabinets.com◦ https://www.instagram.com/burdettecabinetcoConnect with Brad Leavitt:Website | Instagram | Facebook | Houzz | Pinterest | YouTube

Ditching Hourly
Joel Clermont - The Pros And Cons Of Selling Software Development As A Subscription

Ditching Hourly

Play Episode Listen Later Oct 28, 2025 54:39


Laravel expert Joel Clermont joined me on Ditching Hourly to share how he and his co-founder run their successful dev subscription business. Chapters(00:00) - Introduction and Guest Introduction (00:16) - Joel's Background and Business Model Transition (01:54) - Launching the Dev Subscription Model (04:47) - Marketing and Initial Success (07:44) - Client Profiles and Demand (11:19) - Managing Client Expectations and Scope (18:58) - Onboarding and Project Management (21:21) - Handling Messy Projects and Infrastructure (25:06) - Client Capacity and Longevity (26:47) - Exploring Client Sizes and Ideal Fits (28:39) - Balancing Workload and Client Expectations (32:06) - Ensuring Client Satisfaction (34:47) - Managing Work and Time Effectively (43:11) - Challenges and Downsides of Subscription Model (47:54) - Marketing Strategies for Developers (52:52) - Conclusion and Resources Joel's LinksJoel's website » https://nocompromises.io/Joel's books » https://masteringlaravel.io/booksJoel's courses » https://masteringlaravel.io/coursesJoel's community » https://masteringlaravel.io/community ----Do you have questions about how to improve your business? Things like:Value pricing your work instead of billing for your time?Positioning yourself as the go-to person in your space?Productizing your services so you never have to have another awkward sales call or spend hours writing another custom proposal?Book a one-on-one coaching call with me and get answers to these questions and others in the time it takes to get ready for work in the morning.Best of all, you're covered by my 100% satisfaction guarantee. If at the end of the call, you don't feel like it was worth it, just say the word, and I'll refund your purchase in full.To book your one-on-one coaching call, go to: https://jonathanstark.com/callI hope to see you there!

The Video Editing Podcast
How I Made £500 in 15 Minutes (And Why Not to Charge Hourly)

The Video Editing Podcast

Play Episode Listen Later Oct 26, 2025 11:55 Transcription Available


Uncover your 3 mistakes holding back your progress: https://unsplice.com/helpAre you still charging clients by the hour for your video editing skills, and wondering why your earnings hit a ceiling? In this episode of The Video Editing Podcast, discover why sticking to hourly rates is holding you back and how switching to premium day rates could completely transform your freelance income and client relationships. If you've ever wanted to work with top-tier clients, charge what you're worth, and finally break free from the stress of patchy portfolios, this episode speaks directly to you.By listening, you'll learn the advantages of value-based pricing over time-based, how to position yourself as a trusted partner (not just a service provider), and the one key strategy to land premium video editing clients without needing a massive portfolio. Get practical, real-world insights from an Emmy-nominated editor who has worked with BBC, CNN, and more—and start building a roadmap to higher rates, client trust, and consistent work.Timestamps:[00:00:00] Day Rates vs Hourly Rates in Video Editing[00:01:43] Client Expectations and Availability[00:03:14] Why Hourly Rates Punish Expertise[00:05:02] Value Pricing: Certainty and Trust[00:07:35] Building Trust When You Have No Portfolio[00:09:37] Partnering With Clients for Premium Rates[00:11:16] Becoming an Indispensable AssetURLs mentioned: https://unsplice.com/helpSupport this podcast at — https://redcircle.com/the-video-editing-podcast/donationsAdvertising Inquiries: https://redcircle.com/brands

The Lash Business Lounge
Ep. 160: Q&A - Clients That Only Want to See You | Struggling to Budget for Stock | Not Paying Yourself

The Lash Business Lounge

Play Episode Listen Later Oct 23, 2025 33:32


https://www.laurenlappin.com.au/salon-bossIn this week's Listener Q&A episode (part 1 of 2) Lauren tackles three very different but equally important Salon business questions around Client Expectations, Stock Control, and Owners not paying themselves.If you have any burning questions for your Salon Business, and you want to hear Lauren's take on them in a future episode of the Podcast, Follow Lauren on Instagram here @laurenlappin_. Listener Questions:How do we best engage with Clients that only want to see the Owner or a particular Team member in the Salon? (What to do if Clients arrive at your Salon expecting to see you (as the Owner), and are caught off-guard by having to see a different member of your Team instead). I'm struggling to budget for stock in my Salon, what do I do? (How to optimise your Stock Control Process, to eliminate stock shortages of Professional stock, over and under orders of Retail stock, and budget blow-outs that can lead to cash flow issues). (09:30).I'm not paying myself due to high business overheads, how do I get things back on-track in my business and start paying myself? (22:00).https://www.laurenlappin.com.au/salon-boss....Rate and Review the Show in Apple: https://podcasts.apple.com/au/podcast/the-lash-business-lounge/id1609510128Rate and Comment in Spotify: https://open.spotify.com/show/0xvJ8MNZM9cbjYBGcMDtb8?si=b23764e4d0ed4b59Allure's Instagram: https://www.instagram.com/allure_lashbeautybar....This Episode was Recorded and Produced by Josh Liston at JCAL Media Group.

Ditching Hourly
Eleanor Mayrhofer - Productized Web Design

Ditching Hourly

Play Episode Listen Later Oct 21, 2025 43:54


Digital marketing strategist Eleanor Mayrhofer joined me on Ditching Hourly to describe exactly how she productized her web design services. Links:Eleanor's website » https://www.eleanormayrhofer.com/ditchingEleanor's LinkedIn » https://www.linkedin.com/in/eleanormayrhofer/Chapters:(00:00) - Introduction and Guest Welcome (00:14) - Eleanor's Background and Business Model (00:52) - Straight to Non-Hourly (02:01) - Starting a Solo Business During COVID (02:44) - Initial Market Approach and Challenges (03:48) - Developing a Productized Service (04:25) - Current Business Model: Website in a Week (05:31) - Client Interaction and Project Scope (09:40) - Copywriting and Strategy Sessions (16:31) - Handling Project Scope and Client Expectations (21:24) - Marketing and Client Acquisition (23:20) - Client Commissions and Referrals (23:40) - Subscription Maintenance Services (24:53) - Positioning and Target Audience (25:53) - Overcoming Launch Procrastination (27:11) - Client Collaboration and Revisions (28:55) - Technical Setup and DNS Challenges (31:25) - Post-Launch Support and Testimonials (33:13) - Pros and Cons of Productized Services (36:55) - Sales Process and Lead Time (38:55) - Long-Term Plans and Project Juggling (41:01) - Avoiding Boredom with Productized Services (42:20) - Conclusion and Contact Information ----Do you have questions about how to improve your business? Things like:Value pricing your work instead of billing for your time?Positioning yourself as the go-to person in your space?Productizing your services so you never have to have another awkward sales call or spend hours writing another custom proposal?Book a one-on-one coaching call with me and get answers to these questions and others in the time it takes to get ready for work in the morning.Best of all, you're covered by my 100% satisfaction guarantee. If at the end of the call, you don't feel like it was worth it, just say the word, and I'll refund your purchase in full.To book your one-on-one coaching call, go to: https://jonathanstark.com/callI hope to see you there!

Consistent and Predictable Community Podcast
The Hidden Secret to Getting Hired Every Time

Consistent and Predictable Community Podcast

Play Episode Listen Later Oct 20, 2025 10:52


What you'll learn in this episode:● How to use Teach to Sell to build trust before the sale● Why setting expectations prevents buyer's remorse● The importance of honesty and transparency in consulting● How to turn predictable problems into opportunities● Why authenticity and confidence help you get hired more often

The Vet Vault
148: Is the Veterinary Business Model Failing Our Patients? A Frontline Perspective From a Top UK Charity. With Dr Paul Manktelow

The Vet Vault

Play Episode Listen Later Oct 15, 2025 80:18


 “If you can't afford a pet, you shouldn't own one.” Ever said this line?Once you've  been on the receiving of someone's anger about the cost of their vet bill, it's an easy thought to have. But it's not the whole story, is it?In this episode, I sit down with Dr. Paul Manktelow - a veterinary surgeon with 20+ years in UK animal charities and current Director of Veterinary Services at Blue Cross. Dr Paul shares lessons learned in not-for-profit vet care to help us untangle that tension between care, compassion, and commercial reality.We cover:Trends from the front lines in the charity sector How “affordability” is shifting under rising cost of livingDecision-making tools that balance optimal vs achievable careBusiness models that either enable or block access to careHow vets can approach financial conversations with clarity, dignity, and trustYou'll learn about:

The Radical RMT
#140 Define It to Deliver It: Client Expectations with Amy Bradley Radford

The Radical RMT

Play Episode Listen Later Oct 12, 2025 52:04


In this episode, Krista chats with massage therapist, coach and educator Amy Bradley Radford @amybradleyradford to talk about how defining client expectations can transform your massage practice. Together they explore Amy's six-question framework, the art of communication, and how to design a schedule that supports both your clients and your life. Perfect for massage therapists ready to fill their books, create repeat clients, and step into the CEO role of their own business.Key takeaways from this episode...Defining client expectations is crucial for success.Effective communication shapes the client experience.Understanding and adjusting pressure improves satisfaction.Tailoring each session to the individual matters.Time freedom is a real benefit of this career.Amy Bradley Radford: Coach. Educator. Massage Therapist. Encourager of Big Dreams.Discover the six simple yet powerful questions that will transform first-time massage clients into loyal, repeat customers. Download HereContact Amy Bradley Radford: Website: https://amybradleyradford.comInstagram: @amybradleyradfordContact Krista (The Radical Massage Therapist Podcast)Email: krista@theradicalrmt.comWebsite: www.theradicalrmt.comInstagram: @theradicalmassagetherapist

BigDeal
#96 Business Expert: The BEST Way To Make Millions In Profit | Mike Michalowicz

BigDeal

Play Episode Listen Later Oct 7, 2025 58:15


Law Subscribed
(144) Paradigm Shift: Latent Legal Market and Ditching Billable Hours, with Joshua Lenon at ABA TECHSHOW 2025

Law Subscribed

Play Episode Listen Later Sep 26, 2025 51:48


On April 4, 2025, I presented live on the topic of the shifting paradigm of billable hour and serving new legal market opportunities. I presented alongside Clio's Lawyer in Resident, Joshua Lenon. Here are the top 5 takeaways:* AI Will Automate a Large Portion of Legal WorkUp to 75% of all hourly billable work in law firms is projected to be automatable by AI in the coming years. This shift is already underway, with rapid adoption of AI tools across firms of all sizes, especially in mid-sized and larger firms.* The Billable Hour Model Is Becoming ObsoleteAs AI drastically reduces the time required for many legal tasks, the traditional billable hour model is increasingly unsustainable. Flat fees, subscriptions, and value-based billing are emerging as more client-friendly and profitable alternatives, especially as clients become more aware of AI's capabilities.* The Latent Legal Market Is a Massive OpportunityThere is a huge unmet demand for legal services—estimated at over $1.3 trillion in the US alone. By leveraging AI and moving away from billable hours, lawyers can serve more clients, offer greater pricing certainty, and tap into this latent market.* Industry-Specific AI Tools and Data Security Are EssentialGeneric AI tools are not reliable sources of truth for legal work. Lawyers should prioritize industry-specific AI solutions that use retrieval augmented generation (RAG) and ensure privacy, security, and compliance (e.g., SOC 2, HIPAA). Using the right tools helps avoid ethical pitfalls and increases accuracy.* Client Expectations and Legal Practice Are EvolvingMost clients either prefer or are indifferent to their lawyers using AI, and younger generations are especially open to it. Lawyers must focus on delivering value, efficiency, and transparency. Adopting AI and new billing models not only meets client expectations but also positions firms for future success.__________________________Here's a link to the slide deck that goes with the presentation.Want to maximize your law firm? Get your ticket to MaxLawCon!Sign up for Paxton, my all-in-one AI legal assistant, helping me with legal research, analysis, drafting, and enhancing existing legal work product.Here's a link to purchase lifetime access to the recordings of My Shingle's AI Teach-In if you couldn't make it live.I've partnered with Pii to make it easy for you to purchase the hardware I use in my law firm: (1) Studio Setup; (2) Midrange Setup; (3) Highrange Setup.Get Connected with SixFifty⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, a business and employment legal document automation tool.Sign up for ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Gavel⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠, an automation platform for law firms.Check out my other show, the Law for Kids Podcast.Visit ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Law Subscribed⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ to subscribe to the weekly newsletter to listen from your web browser.Prefer monthly updates? Sign up for the Law Subscribed Monthly Digest on LinkedIn.Want to use the subscription model for your law firm? Sign up for the Subscription Seminar waitlist at ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠subscriptionseminar.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠.Check out ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Mathew Kerbis'⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ law firm ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Subscription Attorney LLC⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠. Get full access to Law Subscribed at www.lawsubscribed.com/subscribe

Chasing Brighter Podcast
Super Woman Diaries #8: Kassidy Owen: Empowering Women Through Podcasting

Chasing Brighter Podcast

Play Episode Listen Later Sep 22, 2025 52:53 Transcription Available


What does it really take for women to break free from societal expectations and build businesses—and lives—that feel authentic and sustainable? Kassidy Owen, Founder & CEO of Kassidy Lynne Social Media Management, joins Jessica in a discussion that addresses various themes surrounding podcast production, business motivation, societal programming, and the evolving role of women in leadership. They emphasizes the importance of resilience in business, the impact of societal expectations on women, and the need for community support. The discussion also touches on the differences between social media platforms, the significance of understanding one's audience, and the balance between work and personal life. Kassidy shares insights on the creative process, client expectations, and the importance of intentional growth in business. Inside This Conversation: Resilience is key; failure only happens if you stop trying. Understanding societal programming is essential for empathy. Feminine energy is becoming more prominent in leadership roles. Client expectations can create unnecessary pressure. Overcoming self-doubt is vital for podcasting success. Intentional interviewing fosters community and connection. Creative freedom is important, but professional standards matter. Digital nomadism requires establishing a routine. Family support enhances the travel experience. Want to find out more about Kassidy Owen? kassidylynnesocial.com kassidylynnesocial@gmail.com Instagram | Facebook | LinkedIn The In Between Podcast Chapters 00:00 The Role of Podcast Production 05:59 Understanding Societal Programming 10:07 Client Expectations and Work Mindset 14:06 Intentional Interviewing and Community Building 17:45 Digital Nomadism and Routine 21:46 Tailoring Services to Client Needs 26:01 Authenticity in Social Media 29:05 Understanding Audience Engagement 33:00 Targeting the Right Audience 36:17 The Role of Women in Business 38:18 Balancing Work and Family Life 39:18 Intentional Growth in Business 41:27 The Impact of Women-Owned Businesses 42:55 Navigating Guilt in Work-Life Balance 44:09 The Importance of Community Support 45:45 The Labor Behind Success 47:45 Understanding Stress and Self-Care 49:43 Podcasting and Content Consumption 51:46 Therapeutic Insights on Media Consumption 52:16 Connecting with Cassidy Owen Connect With Us:

Talking Heads - a Gardening Podcast
Ep. 281 - It's the management episode! A Head Gardener's role involves many tasks, and managing staff, time, budgets, client expectations and other responsibilities within this job can be a juggle. Listen as Saul and Lucy discuss their experiences

Talking Heads - a Gardening Podcast

Play Episode Listen Later Sep 20, 2025 34:54


Autumn is here on the Talking Heads podcast - as the last vestiges of Summer in the garden dodge the wet and windy weather while trying to give the last hurrah before that inevitable but pleasantly seasonable slide into the hibernation of winter. But gardeners never sleep so Lucy and Saul are still out and about in their plots plying the horticultural trade they both love. So join them both for more horti-waffle and insights into the life of the modern, professional gardener.Last week, Lucy and Saul were posed an excellent listener question: Jo asks - how did we progress into our head gardening roles and the associated people management? What were the difficulties, were we given any training, and how did we find the experience? Well Jo, consider your question answered! The blessing of this horticultural industry is that everybody can experience different scenarios - and Saul and Lucy are no different. Oh, but we do both offer excellent green woodpecker experiences as part of our apprenticeships...Instagram link:Lucy lucychamberlaingardensLinkedIn link:Saul WalkerIntro and Outro music from https://filmmusic.io"Fireflies and Stardust" by Kevin MacLeod (https://incompetech.com)License: CC BY (http://creativecommons.org/licenses/by/4.0/)Support the show

Friends of Build Magazine
From Dreams to Reality: The Art of Luxury Mountain Homes with Tyson Slater of New West Building Company

Friends of Build Magazine

Play Episode Listen Later Sep 18, 2025 52:33


 Ted speaks with Tyson Slater of New West Building Company. They discuss the intricacies of building luxury homes in Jackson Hole, the challenges posed by the local environment, and the importance of clear communication with clients. He shares insights on the evolution of his company, the impact of technology on construction, and the significance of setting expectations to ensure a smooth building process. Tyson emphasizes the need for trust and collaboration between builders and clients, highlighting the unique demands of high-end construction in mountain towns.TOPICS DISCUSSED01:05 Introduction and Background02:30 Life in Jackson and the Appeal of the Mountains06:15 New West Builders: Projects and Challenges08:45 Weather Challenges in Construction10:45 Client Expectations and Project Management13:40 Unique Client Requests and Building Innovations16:35 The Evolution of New West Builders20:50 Expanding into New Markets23:15 Maintaining Quality and Client Relationships26:25 Understanding Client Expectations29:40 The Importance of Planning in Construction31:15 Building Relationships with Trade Partners35:55 Evolving Client Demands in Construction37:55 Leveraging Technology in Construction41:45 Client Experience on Site46:15  Setting Expectations for a Smooth Process CONNECT WITH GUESTTyson SlaterWebsiteLinkedInInstagramKEY QUOTES FROM EPISODE"We are not everyone's builder.""The design is intentional."“Most of it will scare you.”

The Free Lawyer
How Can Lawyers Navigate the Emotional Challenges of Solo Practice? #352

The Free Lawyer

Play Episode Listen Later Sep 18, 2025 46:07


In this episode of "The Free Lawyer," host Gary interviews Joel Chorny, a veteran criminal defense attorney and former public defender now running a solo practice in Tucson. Joel discusses his transition to solo work, the emotional toll of public defense, and the challenges of building a client base. He shares insights on self-care, mental health, setting boundaries, and the value of coaching and community. Joel also highlights the importance of culturally informed advocacy and honest client communication, offering practical advice for lawyers seeking a more fulfilling and sustainable legal career.Joel Chorny is a veteran criminal defense attorney and former public defender who has spent over a decade standing up for individuals caught in the harshest corners of the criminal system. Fluent in Spanish and committed to culturally informed advocacy, he now runs a thriving solo practice in Tucson. Joel also teaches trial advocacy at the University of Arizona's James E. Rogers College of Law, where he trains future lawyers in the art of compelling courtroom storytelling. Outside of his legal work, he's a devoted husband and father, an avid cyclist, and a student of improv comedy—skills that sharpen both his presence in the courtroom and his perspective on life.Joel's Background and Transition Catalyst (00:01:06)Emotional Toll and Decision to Leave (00:03:06)Mentorship and Planning the Transition (00:05:01)Accelerated Transition and Office Opportunity (00:06:11)Starting Without Clients and Early Advice (00:07:36)Building a Caseload and Court Appointments (00:08:29)Cultural Background and Language Skills (00:09:42)Managing Emotional Weight and Self-Care (00:11:00)Accepting Limits and Caseload Realities (00:13:12)Choosing Clients and Setting Boundaries (00:14:19)Control, Outcomes, and Client Expectations (00:16:14)Challenges of Attracting Clients and Marketing (00:19:49)Doubts, Optimization, and Imposter Syndrome (00:21:12)Dealing with Career Anxiety and Support (00:22:07)Work-Life Balance and Transition Rituals (00:24:41)Quality Time and Family Anchors (00:26:54)Teaching Trial Advocacy (00:27:52)Value of Coaching and Seeking Support (00:31:08)Breakthroughs from Coaching (00:33:42)Advice for Lawyers: Support and Community (00:39:27)Giving Back and Building Community  (00:41:57)Would you like to learn what it looks like to become a truly Free Lawyer? You can schedule a courtesy call here: https://calendly.com/garymiles-successcoach/one-one-discovery-callWould you like to learn more about Breaking Free or order your copy? https://www.garymiles.net/break-free

Ditching Hourly
Diane Whiddon - Branding in the Age of AI

Ditching Hourly

Play Episode Listen Later Sep 16, 2025 74:04


Brand strategist and founder of SwayRise Creative, Diane Whiddon, joined me on Ditching Hourly to talk about how adding a discrete - and legitimately useful - AI-based productized service to her branding business tapped into a longstanding demand in her client base. Diane's LinksSwayRise Creative » https://swayrisecreative.com/Content Creator Lab » https://aicontentcreatorlab.comChapters(00:00) - Introduction and Guest Welcome (00:34) - Diane's Background and Career Journey (01:44) - Discovering Value Pricing and Meeting Jonathan (03:44) - The Impactful Discovery Call (07:18) - Focusing and Scaling the Business (15:08) - Incorporating AI into Business (19:16) - AI Photo Shoots and Branding (33:33) - Ethical Considerations and Client Expectations (34:57) - Technical Aspects of AI Image Creation (37:02) - Using Image References and Editing Tools (37:56) - Cost and Effort of Traditional Photo Shoots (39:15) - AI Photo Shoots vs Traditional Photo Shoots (41:36) - The Demand for AI in Business (42:54) - Challenges and Opportunities with AI (47:33) - The Importance of Adapting to AI (51:53) - Leveraging AI for Business Success (54:13) - The Future of AI in Various Industries (01:10:30) - Final Thoughts and Resources ----Before you go!The next time someone asks you for your hourly rate, I want you to stop what you're doing and head on over to valuepricingbootcamp.com to sign up for my free value pricing email course.Hope to see you there!

Consistent and Predictable Community Podcast
How to Set Client Expectations and Build Trust to Get Hired Faster

Consistent and Predictable Community Podcast

Play Episode Listen Later Sep 14, 2025 10:04


Don't miss out! Sign up here:https://link.cpi-crm.com/widget/form/bJZ4NbRp6ZpSVgGoNb4j?notrack=truehttps://link.cpi-crm.com/widget/form/bJZ4NbRp6ZpSVgGoNb4j?notrack=truehttps://link.cpi-crm.com/widget/form/bJZ4NbRp6ZpSVgGoNb4j?notrack=trueShadow Hour Updates → Get the latest updates and reminders for our Shadow Hour sessions. Stay informed, stay ahead! What you'll learn in this episodeWhy setting expectations helps clients manage their emotions How understanding pain points builds trust and influence Why Teach to Sell focuses on guiding—not pushing—clients The role of emotional intelligence in sales success How influence comes from asking great questions Preparing clients for challenges to improve their experience How to connect on a deeper level and build rapport Why authenticity is your most powerful sales tool  To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan RochonTeach to Sell Preorder: Teach to Sell: Why Top Performers Never Sell – And What They Do Instead

Same Side Selling Podcast
How Client Expectations Have Changed

Same Side Selling Podcast

Play Episode Listen Later Sep 11, 2025 7:07 Transcription Available


Ian Altman discusses common mistakes in long-term sales engagements, emphasizing that sellers often focus on price concessions rather than mutual benefits. He highlights that longer engagements can attract more stable, permanent talent, benefiting both parties. Altman suggests presenting long-term deals as mutually beneficial, incorporating flexibility with rolling termination clauses. He shares a client success story where 90% of short-term clients eventually extended engagements. Altman advises sellers to align with clients' interests, reduce administrative burdens, and lock in pricing to ensure better outcomes and less hassle.Biggest MistakesRelying on outdated systems and methodologies.Not utilizing available real-time information from customers.Falling back on old procedures instead of embracing new technologies.Not implementing systems that provide real-time information to customers.Best PracticesUsing technology like AI to save time and learn from others' experiences.Providing real-time information to customers, similar to Uber and Amazon.Implementing AI systems to help customers get answers faster.Using AI to tailor content to customer needs and improve information over time.

The Selling Podcast
The Expectation Game: How to Win Clients & Avoid Disappointment (with Pete Howland)

The Selling Podcast

Play Episode Listen Later Aug 13, 2025 31:37


Send us a textHow many times has a deal gone sour because of a simple miscommunication about expectations? This week on "The Selling Podcast," Mike and Scott welcome Pete Howland to break down the critical skill of setting and managing client expectations. This isn't just about good manners; it's about building trust, avoiding disappointment, and ensuring a fantastic customer experience.Pete reveals a simple yet powerful tactic: instead of giving a vague timeframe like "it'll be ready in a few hours," give a concrete time of day. "I'll have that to you by 3 PM" is a game-changer that eliminates ambiguity and shows you're in control.But the real secret, Pete argues, is asking the right questions to uncover the expectations your client already has—and you just don't know about yet. We dive into how to have these crucial conversations upfront to align on goals and build a collaborative, transparent relationship from the very start.This episode is your blueprint for moving beyond vague promises and into a world of clear, confident communication. Tune in as Pete breaks down how mastering this skill will not only save you from headaches but also consistently help you deliver an exceptional experience that keeps clients coming back.Support the showScott SchlofmanMike Williams - Cell 801-635-7773 #sales #podcast #customerfirst #relationships #success #pipeline #funnel #sales success #selling #salescoach

Agency Leadership Podcast
Setting client expectations in the AI era

Agency Leadership Podcast

Play Episode Listen Later Aug 7, 2025 19:30


In this episode, Chip and Gini explore the impact of AI on client expectations. They discuss how AI is perceived to speed up work, leading clients to have unrealistic expectations regarding turnaround times and pricing. The duo emphasizes the need for agencies to set realistic boundaries and manage expectations from the outset. They share stories about AI’s inconsistency, particularly in generating imagery and written content, and stress the importance of educating clients on the limitations and potential of AI. Ultimately, they advocate for leveraging AI’s efficiencies while maintaining transparency and setting clear guidelines with clients to avoid morale and operational issues within your agency. Key takeaways Chip Griffin: “The advice that we always give that as soon as you spot unrealistic expectations, you need to call them out and adjust them, that becomes even more important now.” Gini Dietrich: “You can’t just input a prompt and expect that you’re going to get an output and then send it over to the client. That’s not how it works.” Chip Griffin: “Nothing has changed with AI. We still need to focus on education and expectations with our clients no matter what tools or technology we’re using.” Gini Dietrich: “Sometimes you might over deliver, getting things done sooner or things like that. But those should be like delight and surprise kinds of experiences, not an all the time kind of thing.” Related Setting expectations for agency clients What does ChatGPT and generative AI mean for PR agencies? View Transcript The following is a computer-generated transcript. Please listen to the audio to confirm accuracy. Chip Griffin: Hello and welcome to another episode of the Agency Leadership Podcast. I’m Chip Griffin. Gini Dietrich: And I’m Gini Dietrich. Chip Griffin: And Gini I, I used some AI and so we’re gonna conclude this podcast in just about a minute because we’ll get to all the key points that quickly because of the technology. Gini Dietrich: The instant output, are we getting? Chip Griffin: An instant output. Instant amazing, instant results. Amazing. And we can move on with our day. Gini Dietrich: Okay. But before we get to that Chip Griffin: mm-hmm. Gini Dietrich: Happy belated birthday. Chip Griffin: Thank you. I appreciate it. Gini Dietrich: You’re welcome. I didn’t get to wish you happy birthday last week because the coffee shop and the satellite office and the wifi, blah, blah, blah. So happy belated. Chip Griffin: Thank you. It is, it is nice to have you back in your home office so that we don’t, Gini Dietrich: it’s very nice to be back. Chip Griffin: We, we don’t have to, to figure out all the technical issues every week. Yes. And, and figure out can we record, can we not record? Yes. Yes. But I think, I think we only had two weeks where we couldn’t make it work, so Yeah, you’re right. That’s not, that’s not too bad given the challenges of recording in a coffee shop environment. Gini Dietrich: Yeah. Summer school is over. Yay. Chip Griffin: Well, there you go. Alright. We are gonna talk about AI and we are gonna talk about AI making us faster, but perhaps the bigger problem is clients and prospects thinking that it would make us even faster. Than fast. Gini Dietrich: Mm-hmm. Chip Griffin: And so it does tend to lead to unrealistic expectations about how much you can do, how fast you can do it, and of course what that means for pricing. And so these are all challenges that agencies are facing and, and we’re all excited about the technology around us and how we can leverage it. But, but how do we manage those expectations effectively with clients and, and how do we integrate it effectively with what we’re doing so that, that it adds to the, the results and, and doesn’t just give us a giant headache. Gini Dietrich: Part of the reason I like this topic for today is at six o’clock this morning, I saw a client in a Google Doc, a shared Google Doc making some changes, and then at 7:30 he emailed and said, have you updated it yet? And I was like… Chip Griffin: yep. Gini Dietrich: Uh, Chip Griffin: nope. Gini Dietrich: No. Nope. It’s not, not even 8:00 AM yet on a Monday. Let’s thanks for playing. Let’s settle down. Yep. So that’s part of the reason I like this topic is because I think that that’s exactly what’s happening, happening is everyone’s like, oh, well you can do it faster. So I expect it in minutes instead of hours or even days. Which may be the case in some, some things, but not the case in all. Chip Griffin: Yeah. And look, I mean, agencies are, are used to unrealistic client expectations. Fair. It’s something that that agencies have, have mm-hmm. Been dealing with for decades, certainly as long as I’ve been in the business and, and it is always something that you have to be mindful of. But I think to your point, AI is making it so that people think that all of these things can be done even faster than they really can. Or that AI alone can solve problems and create content or edit content, and there is no need for any human touch. And so that means in their minds that this can be truly instantaneous. But the reality is that AI still requires a level of management, a level of review. Gini Dietrich: Yes. Chip Griffin: And, and is, it is a tool to help us get there, but it, it’s not gonna take over and do its thing on its own. So, you know, a client can’t expect that you get things just as fast as you might from chat GPT when you ask a question. Gini Dietrich: Yeah. It’s not, it’s not that, I mean, everybody knows this. That’s not the case at all. Christopher Barger, who’s on my team, has a really good article coming out in a couple of weeks about how he used AI for his fantasy baseball draft. And part of the reason he did that, which he explains in the article, is that he wasn’t using AI at all and I was trying to encourage him to use it and said, Why don’t you see what it would tell you for your baseball draft? Just to like, get an idea of how to use it and what kinds of things. And one of the things he says in the article that he learned is that the, the output is only as good as what you give it. It’s only as good as what you’re training it with. So because, and because it’s a little bit delayed, you know, he was, he was getting information from it, from players that played two years ago instead of more current players. And so I think we, for tend to forget those things that the AI has to be trained, it has to be trained over time. It still has a delay. It still hallucinates. So no, you can’t just input a prompt and expect that you’re going to get an output and then send it over to the client. That’s just not how it works. And it’s unrealistic for them to think that. Chip Griffin: Yes, but as, as we know, you know, clients aren’t necessarily always grounded in reality, when it comes to expectations, and so, so honestly, it, it’s our job as, as agency leaders to help educate them. And to help them to understand what the technology can and cannot do, what is or is not unreasonable to expect of us and our teams. And so I think now more than ever, the advice that we always give that that as soon as you spot unrealistic expectations, you need to call them out and adjust them. I think that becomes even more important now. Absolutely. Because otherwise you’ll really put yourself in a difficult position if they assume that it’s quick and easy and cheap to do all of these things that they want you to do. Gini Dietrich: Yeah, I remember, gosh, just a year ago, maybe even shorter than that, where agency owners were freaking out because they were afraid they were going to lose retainer budgets. Or have them shrink in size because clients are saying, well, you’re now using AI. It shouldn’t cost this much. I think that that concern has eased a little bit because clients understand that maybe they’re getting more for their retainer dollars, which is great. I think we all, all like to be able to do that for our clients. But I do think there is this idea that now we’ve gone from Oh, well, you can use AI for your job, so we shouldn’t, you shouldn’t charge me as much to, oh, you can use AI for your job and deliver all of these extra things today in the next 30 seconds or 30 minutes versus a week from now. And you’re right, you should be setting the expectation that it still takes time. We have other clients, even though we don’t like to let our clients know we have other clients, we do have other clients. There are fires that pop up. Clients have crises, clients have issues, like there are things you still have to deal with, with or without AI. So setting those expectations and realistic expectations is the right thing to do. Chip Griffin: Yeah. And, and I mean certainly clients don’t like to hear that there are other clients. Right. But, but I think that makes it even more important for us to be clear from the get go that yeah, we do have other clients and, and that’s a good thing. Yeah. And, and part of the problem comes because agencies try to deceive people in the prospect process. Not necessarily out of any malicious intent, but, but we often try to, particularly as small agencies, we try to make clients think that we are bigger than we are. Gini Dietrich: Mm mm-hmm. Chip Griffin: We always try to make people feel like, you know, they are the only client that matters. Mm-hmm. Which in that moment, in that phone call ought to be true. Yes. You shouldn’t be thinking about or responding to emails to other clients while you’re dealing with, with another or a prospect. But, you can’t make them think that they are your, your only priority forever in the future. Because that’s, that’s just unrealistic. Right? And, and so we need to work to educate clients about these things and, and not try to allow them to believe that we are bigger, that we are, that they are, you know, the A number one client always and forever that you know, we can turn things around, licketysplit. We always wanna make sure that we understand what it really takes to get the job done and share that in a transparent way with the prospect, because otherwise it becomes a real battle to try to, to walk that back six months down the line when they’re like, well, I don’t understand. Why is it taking you so long? Taking me so long, I, I did it within like six hours. I, you know, I mean. Gini Dietrich: Right? I stayed up till 9:30 last night working on this for you. What do you mean? Yeah. Right. Chip Griffin: And yeah. But, but a lot of that comes because we didn’t correct the expectations soon enough. And, and as we’ve talked about before, oftentimes very early in the relationship. We will respond lickety split, and at 7:30 at night and all of that kind of stuff because, you know, we want to make a good impression. And, and the AI may in fact allow us to do that at times in a more, you know, in a faster, shorter labor timeframe. But if we, if we do that constantly, you know, we’re gonna be constantly chasing ourselves and, and working crazy hours. Gini Dietrich: Yeah. Chip Griffin: And it will destroy our morale. It’ll destroy team morale. And, and it will only continue to feed itself to the point where at some point, even if you are doing all those things, you’re still not gonna meet the expectations that the client has. Gini Dietrich: Yeah. Yeah. I think, I think this is, this goes to any sort of unrealistic expectation that the client has. And to your point earlier, most clients do have unrealistic expectations. It’s setting your boundaries and setting the expectations, and setting the realistic expectations upfront. Because when you do that, it’s a lot less painful six months from now. It’s a lot less painful a year from now because you’re not having to have those conversations and everybody’s excited with new clients. Everybody wants to put their best foot forward, of course, but set those boundaries upfront to say, this is what you can expect. Realistically. Sometimes you might over deliver in, in the case of getting things done sooner or things like that. But those should be like delight and surprise kinds of experiences, not an all the, all the time kind of thing. Chip Griffin: Right. Now. At the same time, I, I think we need to be careful that we don’t, the pendulum doesn’t swing too far in the opposite direction as it sometimes does. Yes. And we have to understand that AI and, and other related technology. absolutely will allow us to turn some things around faster and with less work. And so we, we shouldn’t pretend that it doesn’t simply to protect ourselves or to protect our profit margins. We need to, you know, we need to, we don’t need to run to the client and say, oh, by the way, you know, we can, we can now edit these pieces in, you know, a quarter of the time because, you know, the AI gets us there faster or whatever, but, you know, we, we can’t just sit there and sit on it. For a couple of extra days just to, to, to make the client think that it’s taking longer than it is. Gini Dietrich: Oh, no, please don’t do that. Geez. Chip Griffin: Right. So, you know, we need to, if, if we are able to become more efficient and more productive with these things, we should figure out how to leverage that increased efficiency and productivity. We shouldn’t just try to, to hide it and harvest it for our own benefit. Because Gini Dietrich: That’s a really great point. Chip Griffin: Because if we want them to believe us when we say it’s not really going to speed it up as much as you think. Then, we have to be honest when it does, because otherwise we’re not credible. Right? Right. Because everybody knows that there are places and there are things that AI and related technology will help us do better, more efficient, cheaper, whatever. Take advantage of that. Be honest about it. Gini Dietrich: Yeah, I, yeah, please do Chip Griffin: Fight the battle’s worth fighting, Gini Dietrich: please. Yes, please don’t do that. Chip Griffin: But, but I mean, but I see it a lot and I, and I’ve seen that advice given too, right? You know, that, you know it, that, you know, we, we need to, we need to protect, our revenue. And so if it, if it’s gonna take half the time, we need to keep charging this the same amount. Well, if it’s gonna take you half the time to do it. I, I would be looking for how I can leverage that to do something else and produce even better results. Gini Dietrich: Yes. Chip Griffin: For the client. I wouldn’t just be saying, no, I, I know it, it only takes half the time for me to do this work, but I’m gonna keep charging you the same. Yeah. Because that may work for you in the short term, but it does not work in the long term. Gini Dietrich: It does not work. No, it does not. I know I’ve said this before, but we, we’ve always, since I was a young whipper snapper. I had a boss who called it the popcorn list. So it was the list of things that you wish you could get to that aren’t strategically like they don’t matter from a strategic standpoint, but they’re things that, that could be done. Maybe it’s like reoptimizing the website or changing content on certain pages or developing a new piece of lead magnet or something like things that you would like to get to but maybe haven’t been able to. Have that list so that now that you are more efficient because of AI, you can go to those things because that’s the surprise and delight thing I mentioned earlier. The things that you can do for the client that you weren’t able to before because of time, resources, or, budget resource constraints. Now you can do it because you have, have some of that time and budget available. Absolutely. They will be so happy with you doing those kinds of things. Chip Griffin: Absolutely. And so why, why not surprise and delight them? But there also is a piece of education here, right? Because a lot of times clients expect because they’ve seen particular examples. Either maybe someone on their team showed them something that that AI was able to do, or they’ve seen someone post about it on LinkedIn or something like that. We need to help educate them about what the limits of AI are for the specific things that we’re doing for them. And I think one of the, the challenges that a lot of clients have is they will see something that’s just amazing that AI has done and helped produce. At the same time, my experience is a lot of the generative AI is fairly inconsistent in the quality of the output. Whether that’s written or visual or audio or whatever. And so part of it is to help them to understand, sure. You know, we can have, for your website, we can have all of the images generated by AI. Some of them may be great, some of them may not. Gini Dietrich: Right. Chip Griffin: And, and there may be a lot less consistency across them than if we had a human designer doing it. Now I expect that will continue to improve over time. But we need to help our clients understand what some of the trade offs are, if we are going to rely more on these things to turn things around more quickly. And so there may be a lack of consistency in writing style and things like that. There may be a lack of consistency in the visual imagery. Sometimes it may not even be usable, and so it might actually take longer. Yeah, I’ve certainly seen a number of examples in working with clients where they used AI for I don’t mean to keep beating on imagery, but imagery seems to be one of the places where it is the most inconsistent. Yeah. And sometimes you’ll look at something and be like, this is fantastic. I’m so excited about this. And then you’ll work on something similar and you’ll go through seven or eight iterations and it’s just all rubbish. Gini Dietrich: Yeah. Chip Griffin: And you’re like, I can’t use any of this. Gini Dietrich: Any, yeah. Chip Griffin: And then maybe you finally get something that’s decent, but it, it doesn’t look anything like the other one. So now you don’t have brand consistency. Across the, the different elements that you’re using. So you really need to, to help your clients to understand where are their limits, where can it help and, and why it is that, that you’re telling them it’s not going to shave off as much time as, as they might think. Gini Dietrich: I’m laughing as you’re talking about this because we had a client maybe three or four months ago who decided that the positioning, key messages, vision and mission work that we did along with the new, with their web development firm for their new website was not adequate because it hadn’t been run through AI. It actually had, but okay. And so he redid it. And he sent it over and the team lead for that client called me and it was probably like seven or eight o’clock on a a weeknight. And he was so angry and he’s like, I’m gonna send this to you. I need you to look at it. And so I looked at it and the AI didn’t even spell the company name wrong. He didn’t like check anything. It talked about a mission for some other company that wasn’t their mission. And the two of us were like, what? And so I called the CEO and I was like, dude. Really? And he goes, oh, I’m embarrassed. I didn’t even look at it. Yeah. I was like, come on. Like, geez. Yeah. So, yes, and, and in images to your point, especially if there’s text, that text is never correct. Ever. Yeah. Ever. So please, like, you’re right, it could actually take more time in the long run. Chip Griffin: Yeah. And I mean, and, and there are these services out there that say, oh, you know, we’ll build a PowerPoint deck with the AI. You just kind of tell it what you need. And, and I’ve tried some of them and, and some of them occasionally come up with something that’s, that’s, you know, pretty good, decent. And some of them are just awful and they look like a two year-old put them together. Gini Dietrich: Right? Yes. Chip Griffin: And, and so it’s, to me, one of the biggest challenges is, is that lack of consistency. Or the, the flip side is sometimes excessive consistency. Right? Particularly when it comes to text. And you know, lack of, even though you may tell the AI to, to think critically, it often doesn’t. And, and so it will end up just saying, oh, you’re so brilliant. You’re so smart. This is, you’re right on. I’m so glad you suggested this. I’m like, well, but what, where’s the contrary point of view? And I’ve seen some people with, you know, some prompts that they claim helps the AI to, to be a little bit more constructively critical. And maybe, but, but it, it does seem to generally love its operator in most cases. It does. Yes, it does. And so you have to be careful about mm-hmm. What that can mean, particularly if you’re using it to edit things or, or those kinds of things because it might, it might not steer you down the right path. And so again, you need to help your clients understand Absolutely. We can use AI to short circuit some of these things, but, but just know that it sometimes it’s gonna help and sometimes it’s not. So sometimes we may need a little extra time, so we’re gonna build that cushion into our schedules so that if the AI doesn’t come through, in the way that we would like it to, we still have room to clean up after it as necessary with humans. Gini Dietrich: Yeah. Yeah. I, I think that setting realistic expectations, setting your boundaries, and being very clear about what that all means is, is the right approach. And that doesn’t change, right? It doesn’t change. If we have AI, it doesn’t change. If we have whatever’s next is to come. We always need to set realistic expectations and then, and then hold to it. Like if you say we don’t answer emails after 5:00 PM don’t answer emails after 5:00 PM. Chip Griffin: Right. Yeah. And, and I think, I think that is, to me, the point I would underscore is nothing has really changed, right? With AI. Everything has changed with AI and yet nothing has changed. Yes, right. We still need to focus on education and expectations with our clients no matter what tools or technology we’re using. And if we do that we’ll, we will be in a better position. And obviously that will be an ongoing process. It’s not like we just do that when we sell the contract, we have to continuously educate. Right. And measure expectations. Yes. And adjust expectations. Gini Dietrich: Yes. Chip Griffin: As circumstances warrant. Gini Dietrich: Yes, indeed. Chip Griffin: So with that, clearly the AI didn’t help us enough. We didn’t finish everything here in one minute. Gini Dietrich: Shoot. Oh, well. Chip Griffin: But hopefully you enjoyed the journey in listening to us and we shared a few points that you might actually appreciate, might even help your business. You just never know. Gini Dietrich: Maybe. Hopefully. Chip Griffin: And if not, feel free to stick this into AI and see what it comes up with. Gini Dietrich: Now I’m kind of tempted. Chip Griffin: Yeah, there you go. So on that note, I’m Chip Griffin. Gini Dietrich: I’m Gini Dietrich. Chip Griffin: And it depends.

Agency Leadership Podcast
Setting client expectations in the AI era

Agency Leadership Podcast

Play Episode Listen Later Aug 7, 2025 19:30


Chip and Gini discuss how AI is perceived to speed up work, leading clients to have unrealistic expectations regarding turnaround times and pricing.

Investor Fuel Real Estate Investing Mastermind - Audio Version
Designing Luxury Homes with Wellness in Mind | Sarah Walker of Nuance Interiors

Investor Fuel Real Estate Investing Mastermind - Audio Version

Play Episode Listen Later Jul 31, 2025 23:50


In this episode of the Real Estate Pro Show, host Erika speaks with Sarah Walker, the founder of Nuance Interior Design. Sarah shares her journey into luxury interior design, emphasizing the importance of balancing aesthetics with functionality. She discusses her design process, which often begins with clients who have vague ideas and how she helps them articulate their vision. The conversation also touches on the growing trend of wellness in luxury homes, the challenges of navigating client expectations, and the significance of building a strong network in a competitive market. Sarah concludes by sharing exciting upcoming projects and her commitment to enhancing clients' quality of life through thoughtful design.  Professional Real Estate Investors - How we can help you: Investor Fuel Mastermind:  Learn more about the Investor Fuel Mastermind, including 100% deal financing, massive discounts from vendors and sponsors you're already using, our world class community of over 150 members, and SO much more here: http://www.investorfuel.com/apply   Investor Machine Marketing Partnership:  Are you looking for consistent, high quality lead generation? Investor Machine is America's #1 lead generation service professional investors. Investor Machine provides true ‘white glove' support to help you build the perfect marketing plan, then we'll execute it for you…talking and working together on an ongoing basis to help you hit YOUR goals! Learn more here: http://www.investormachine.com   Coaching with Mike Hambright:  Interested in 1 on 1 coaching with Mike Hambright? Mike coaches entrepreneurs looking to level up, build coaching or service based businesses (Mike runs multiple 7 and 8 figure a year businesses), building a coaching program and more. Learn more here: https://investorfuel.com/coachingwithmike   Attend a Vacation/Mastermind Retreat with Mike Hambright: Interested in joining a “mini-mastermind” with Mike and his private clients on an upcoming “Retreat”, either at locations like Cabo San Lucas, Napa, Park City ski trip, Yellowstone, or even at Mike's East Texas “Big H Ranch”? Learn more here: http://www.investorfuel.com/retreat   Property Insurance: Join the largest and most investor friendly property insurance provider in 2 minutes. Free to join, and insure all your flips and rentals within minutes! There is NO easier insurance provider on the planet (turn insurance on or off in 1 minute without talking to anyone!), and there's no 15-30% agent mark up through this platform!  Register here: https://myinvestorinsurance.com/   New Real Estate Investors - How we can work together: Investor Fuel Club (Coaching and Deal Partner Community): Looking to kickstart your real estate investing career? Join our one of a kind Coaching Community, Investor Fuel Club, where you'll get trained by some of the best real estate investors in America, and partner with them on deals! You don't need $ for deals…we'll partner with you and hold your hand along the way! Learn More here: http://www.investorfuel.com/club   —--------------------

The Maximum Lawyer Podcast
What Law Firm Owners Can Learn from Startup Founders

The Maximum Lawyer Podcast

Play Episode Listen Later Jul 29, 2025 50:59


Watch the YouTube version of this episode HEREAre you an attorney looking for advice on how to structure your law firm? In this episode of the Maximum Lawyer Podcast, Tyson interviews Jeff Holman, an attorney and entrepreneur. Jeff shares his journey from engineering to law and business, detailing his transition from private practice to in-house counsel and ultimately creating a fractional legal team model. Jeff shares how to set expectations for clients about the legal team model. Some clients are used to working with an attorney who will be with them from intake to the conclusion of all affairs. A legal team model involves collaboration with different individuals within a firm, which can involve other lawyers working on a case. Jeff emphasizes the need to provide clear communication with clients who might not be used to this model so they know what kind of support they are receiving.With AI growing within many firms, Jeff and Tyson provide insights on how AI affects client interactions. Research shows that AI integration might lead to firms hiring less attorneys since there are tools that can do a lot of the work for you. For Jeff, the use of AI is a great tool, but won't be useful for certain aspects. For example, if the right questions aren't being asked, AI can help with this. It can also help replace a first year associate that might be too green to work in a specific legal environment. Listen in to learn more!02:43 Transition from Private Practice to In-House04:15 Burnout in Fractional Roles06:02 Running a Firm with a Spouse12:01 Team Model and Client Expectations 15:30 Pricing Strategy and Eliminating Billable Hours29:39 Franchise Ownership Experience37:51 Changing the Law Firm Business Model Tune in to today's episode and checkout the full show notes here. Connect with Jeff:Website Instagram  Facebook Linkedin  Youtube  

The Full Desk Experience
Industry Spotlight | Aaron Elder - CEO at Crelate - How Early Adopter Recruiting Teams are Pulling Ahead with Agentic AI

The Full Desk Experience

Play Episode Listen Later Jul 24, 2025 45:02


Step confidently into the post-AI era with this episode of The Full Desk Experience. Join CEO Aaron Elder and host Kortney Harmon as they uncover how AI is not just changing, but fundamentally reinventing, the rules of recruiting—transforming processes, expectations, and business models in real time.Key Insights:Discover why every search firm's true competitive edge is their proprietary data and the conversations they own—not just access to the latest AI tools.Learn how AI agents are reshaping sourcing, business development, and operational efficiency, enabling firms to outpace change by deploying narrowly-focused, high-impact agents across the talent lifecycle.Explore strategies for moving beyond the outdated “KPI hamster wheel” and how leaders should refocus on solving future-forward, strategic client problems.Hear candid advice on balancing automation with human expertise—and why blindly trusting AI outputs can lead to costly missteps.Unresolved questions that spark reflection:As AI becomes ubiquitous, what truly differentiates your firm's client value proposition?With rapid AI evolution, are you thinking far enough ahead—beyond today's inputs to tomorrow's outcomes?Ready to future-proof your executive search firm? Tune in now to catch the strategies, pitfalls, and opportunities redefining the industry.____________________________Follow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Want to learn more about Crelate? Book a demo hereSubscribe to our newsletter: https://www.crelate.com/blog/full-desk-experienceClick here to learn more about AI-Powered Strategic Recruiting with Crelate's Living Platform™

The Full Desk Experience
FDE Express | Is Your Recruiting Team Falling Behind in the Post-AI Era?

The Full Desk Experience

Play Episode Listen Later Jul 10, 2025 17:39


In this FDE Express episode, we're having a direct, no-nonsense conversation about where recruiting teams really stand in the “post-AI era.” With AI moving from buzzword to business essential, there's a growing divide between firms still debating AI and those already reaping huge efficiency gains.Kortney will break down what the post-AI era actually means for your talent business, reveal some eye-opening stats about AI adoption in recruiting, and help you spot the warning signs if your team is falling behind. I'll also walk you through a clear roadmap to help your business catch up—fast! If you're ready to stop debating and start implementing, this episode is the wake-up call you can't afford to miss. Let's get started!__________________________Follow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experienceClick here to learn more about AI-Powered Strategic Recruiting with Crelate's Living Platform™

Be BOLD Branding
The Tech Pain Terminator Brand

Be BOLD Branding

Play Episode Listen Later Jul 9, 2025 37:18


What happens when your technology becomes your biggest business liability instead of your greatest asset? In this episode, we explore the hidden costs of tech disruptions with Rich Messinger, known as "The Tech Pain Terminator”...and also a BrandFace client. With 38 years of experience working with high-level corporations, Rich helps driven and established CEOs eliminate technology problems promptly and permanently. Join us as this trusted advisor reveals how CEOs can bridge the communication gap with their technical teams, eliminate costly tech vulnerabilities, and transform their technology from a source of frustration into a competitive advantage that drives business growth. Episode Highlights: 04:18 Common Tech Issues in Businesses 11:05 The Importance of Fresh Perspectives in IT 17:45 Rich Messinger's Brand Journey 20:08 Client Expectations and LinkedIn Engagement 20:51 The Power of Authentic Branding 22:48 Owning Your Brand Identity 28:35 Embracing the Tech Pain Terminator Persona 33:44 How to Connect with Rich Messinger Show Links:  Website Email: rm@vitalitsystems.com Phone: (508) 801-0311

Saint Louis Real Estate Investor Magazine Podcasts
Triple Net Trailblazing and Riding from Runways to Real Estate Riches with Rachel Grunn

Saint Louis Real Estate Investor Magazine Podcasts

Play Episode Listen Later Jul 3, 2025 48:15


From Paris runways to triple net mastery, Rachel Grunn reveals how niche investing, intentional living, and holistic values helped her build wealth, freedom, and a thriving family-centered lifestyle—without losing herself in the grind.See full article: https://www.unitedstatesrealestateinvestor.com/triple-net-trailblazing-and-riding-from-runways-to-real-estate-riches-with-rachel-grunn/(00:00) - Welcome & Show Introduction(00:24) - Family Travel Chat: Eclipse Road Trip(05:22) - Memories Matter: Trips vs. Things(06:21) - Introducing Guest Rachel Grunn(06:26) - Rachel's Early Real-Estate Upbringing(10:42) - Modeling Career & Investing Young(12:20) - Working-Mom Perspectives & Peer Growth(15:19) - Life in Paris: Independence & Challenges(17:33) - Starting in Sales: KW and Going Solo(18:10) - The Power of Triple-Net Commercial Properties(21:17) - Joint Ventures and Finding the Right Tenants(22:16) - Cash-Flow Mindset Beats Commission Breath(25:25) - Mom Guilt, Boundaries & Client Expectations(28:04) - Communication Hacks: Batching & Triage(30:01) - Home Division of Labor & Horseback Therapy(32:02) - Hiring an Assistant & CRM Overhaul(34:44) - Transaction Coordination & Scaling Systems(38:11) - Three Golden Nuggets for Agents(40:35) - Airbnb Partnerships & Niching Down(41:36) - Book Spotlight: The Last Lecture(43:01) - Macro Perspective, Health & Eclipse Awe(45:13) - Life Calendar & Time Awareness(46:59) - Final Advice & Where to Find Rachel(48:10) - Outro & DisclaimerContact Rachel Grunnhttps://RachelGrunn.comFor more incredible info, visit https://reiagent.com

The Modern Craftsman Podcast
Industry Perspectives | Clarity Creates Confidence | Jamie Gasparovic

The Modern Craftsman Podcast

Play Episode Listen Later Jun 23, 2025 104:04 Transcription Available


In this episode, Nick and Tyler talk to Jamie Gasparovic about what it really means to lead a business — not just through craft, but through communication. Jamie opens up about the emotional stress that comes from reactive jobs, and how she transformed her process to build clarity and trust from day one. It's a conversation about setting expectations, building systems that actually support your team, and learning to lead by design — not by default. Show Notes:  Introduction and Background of Jamie Gasparovic (0:00) Sponsorships and Personal Anecdotes (2:41) Pronunciation and Initial Conversation with Jamie (7:01) Business Operations and Client Management (14:56) Identity-Driven Design and Client Discovery (34:37) Challenges and Opportunities in the Design Industry (59:44) Business Evolution and Initial Challenges (1:07:21) Transitioning to Independent Work (1:11:17) Hiring the First Employee (1:14:39) Impact of Hiring on Business Operations (1:17:33) Pricing Strategies and Client Expectations (1:22:08) Managing Project Profitability (1:28:21) Future Plans and Business Growth (1:34:47) Personal Insights and Final Thoughts (1:36:50)   Video Version: https://youtu.be/Y0Anev8O7ws   Partners:  Andersen Windows Buildertrend Velux Harnish Workwear  Use code H1025 and get 10% off their H-label gear   The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts:  Nick Schiffer  Tyler Grace  Podcast Produced By: Motif Media  

Veritas Vantage
Manual to Automated: The Evolution of Logistics with Chadd Olesen | Bonus Episode

Veritas Vantage

Play Episode Listen Later May 8, 2025 39:08


On today's episode, Supply Chain Leaders Brian Hastings and Justin Maines sit down with Chadd Olesen, CEO and founder of AVRL, to discuss his unconventional entry into the logistics industry and his work with top brokerages. Topics include automation, change management, and strategies for transforming midsize brokerages into industry powerhouses. Chad shares insights on the complexities of spot bidding, the impact of emerging technologies, and the importance of educating brokers. Join us as we explore how AVRL is revolutionizing the transportation sector and what the future holds for brokerage companies.The Logistics & Leadership Podcast, powered by Veritas Logistics, redefines logistics and personal growth. Hosted by industry veterans and supply chain leaders Brian Hastings and Justin Maines, it shares their journey from humble beginnings to a $50 million company. Discover invaluable lessons in logistics, mental toughness, and embracing the entrepreneurial spirit. The show delves into personal and professional development, routine, and the power of betting on oneself. From inspiring stories to practical insights, this podcast is a must for aspiring entrepreneurs, logistics professionals, and anyone seeking to push limits and achieve success.Timestamps: (00:31) - Chadd's Journey into Logistics(00:46) - Early Projects and Key Partnerships(02:06) - Breaking into Transportation(05:02) - Automation in Transportation06:13 Growth and Change Management(07:31) - Solving Problems for Shippers and 3PLs(14:34) - Future of Technology in Logistics(19:33) - Challenges and Opportunities in Automation(21:13) - Intern's Quick Adaptation to TMS(22:39) - Building a Unique Culture at AVRL(25:37) - Challenges in Technology Adoption(27:27) - The Role of Change Management(33:49) - Client Expectations and Long-Term Success(37:07) - Conclusion and Final ThoughtsConnect with Chadd Olesen!▶️LinkedIn | WebsiteConnect with us! ▶️ Website | LinkedIn | Brian's LinkedIn | Justin's LinkedIn▶️ Get our newsletter for more logistics insights▶️ Send us your questions!! ask@go-veritas.comWatch the pod on: YouTube

Convo By Design
KBIS Confidential | 588 | Manage Client Expectations and Thrive

Convo By Design

Play Episode Listen Later May 7, 2025 60:39


This is the final installment of KBIS Confidential Creative Conversations LIVE from KBIS 2025 and for this one, we enter the Business & Trends track from the programming from the NextStge. In this session, we explore strategies for balancing client expectations with tight budgets and turn challenges into opportunities for growth in today's ever-changing and challenging economy. I moderated this program which was an honor and a joy for a number of reasons and the best part was the incredible group of creatives empaneled for this really important talk; Arianne Bellizaire, Owner & Creative Director, Arianne Bellizaire Interiors LLC, Kim Gordon, Lead Designer, Kim Gordon Designs and Lisa McDennon, Principal, Lisa McDennon Design. Because you are the amazing listeners and friends of the show, you have heard from Lisa and Kim on the show previously and while Arianne is new to the show, it will not be the last time you hear from her. This conversation was extraordinary for so many reasons that you will hear for yourself. If you are a design professional trying to: Navigate the daily changes in levels of consumer confidence Upgrading your clientele Matching the energy of your clients Creating strategic partnerships Putting your face, firm and story into the public to gain notoriety and promotion of your work Prepare for wild price and changes in product availability  Future proof your business Well, the following conversation was created just for you. Enjoy

In Between
Pricing With Confidence: Money Mindset, Worth, and Raising Your Rates

In Between

Play Episode Listen Later Apr 30, 2025 49:18


Are you secretly undercharging for your work (and you know it)? In this episode, we're getting into the real talk behind pricing: the mindset blocks, the fear of rejection, and how to confidently raise your rates without guilt. We share our own pricing journeys, the psychology behind perceived value, and practical tips to help you price with confidence. If you've been second-guessing your rates or struggling to own your worth, this one's for you. In between a big decision? Need advice? Drop a voice message and we'll answer it live on the podcast. Or submit a written question here if voice notes aren't your thing. //@inbetween.pod//@astridjohanaphoto//@alexisteichmiller

The Creative Frame
Chasing Color and Joy in Photography with Wendy Laurel

The Creative Frame

Play Episode Listen Later Apr 29, 2025 52:55


In this episode we discuss Wendy's unique journey into film photography, her love for color, and her distinct style characterized by experimental techniques such as film soup and double exposures. Based in Maui, Wendy specializes in capturing the joyful moments of families, often incorporating a dreamy, colorful look in her work. She shares insights on how she cultivated her aesthetic, the influence of her adaptability and intuitive approach, and the therapeutic aspects of focusing on joy and beauty through her lens. Wendy also touches on her recent endeavors, including personal exploration of slower photography techniques and her continued passion for creative experimentation.00:00 Introduction and Greetings00:18 Wendy's Photography Journey01:47 Developing a Unique Style03:06 Experimental Techniques and Toy Cameras07:09 Client Expectations and Intuitive Shooting08:58 Balancing Art and Client Needs12:36 Adapting and Embracing Mistakes20:11 Capturing Joy and Emotion26:10 Therapeutic Aspects of Photography28:31 Reflecting on Personal Loss Through Photography30:29 The Joy of Color in Art and Photography31:28 Memories and Visuals: Capturing Emotions33:08 Finding Inspiration and Joy in Photography36:11 Balancing Life and Photography38:42 Exploring New Techniques and Creative Growth40:24 The Impact of Photography on Life48:47 Upcoming Plans and Final ThoughtsYou can find more about Wendy and her photography here:Wendy Laurel WebsiteWendy Laurel Instagram You can follow along with the podcast and Allison Jacobs on Instagram.

Keep What You Earn
Three Things We Look For In a Client

Keep What You Earn

Play Episode Listen Later Apr 25, 2025 12:49


Have you ever considered the importance of evaluating values fit when bringing an employee or client on board? I'll discuss why having clearly defined core values is crucial and how it helps us identify the right clients to work with. You'll learn about the key aspects we look for in clients, such as a proven offer, a growth mindset, and resiliency from past business challenges.   We'll also talk about the importance of coachability, collaboration, and setting realistic expectations. Plus, I'll share tips on how to avoid red flags and ensure your values align for a successful and enjoyable client relationship. Tune in and discover how to build a business that not only grows but thrives by sticking to these principles.   What You'll hear in this episode: [0:50] Evaluating Values Fit in Business [2:00] Identifying Key Client Traits [4:00] The Importance of Coach-ability [5:10] Red Flags and Client Expectations [7:30] Learning from Experience [9:10] Aligning Values for Success   If you like this episode, check out: Are You Ready For a CFO in Your Business? My 3 Favorite Interview Questions Approaching a Season of Growth? This Might Be a Sign   Want to learn more so you can earn more?  Visit keepwhatyouearn.com to dive deeper on our episodes  Visit keepwhatyouearncfo.com to work with Shannon and her team  Watch this episode and more here: https://www.youtube.com/channel/UCMlIuZsrllp1Uc_MlhriLvQ  Connect with Shannon on IG: https://www.instagram.com/shannonkweinstein/   The information contained in this podcast is intended for educational purposes only and is not individual tax advice. Please consult a qualified professional before implementing anything you learn.

Remodelers On The Rise
Inside Kyle's Head: 9 Things Remodelers Need to Hear This Week

Remodelers On The Rise

Play Episode Listen Later Apr 24, 2025 28:13


In this episode of Remodelers on the Rise, Kyle shares 9 things rolling around his head—from marketing tips to mindset resets. You'll hear practical reminders on leading your team, boosting your sales process, creating better social content (yes, Reels matter!), improving your design and development workflow, and even keeping your stress in check as your remodeling business grows. Whether you're feeling scattered or just looking for one solid takeaway to help you lead better and build smarter, this episode's got a little something for everyone. ----- Today's episode is sponsored by Builder Funnel! Click here to learn more about how Builder Funnel helps remodelers and home builders grow through strategic digital marketing. ----- Explore the vast array of tools, training courses, a podcast, and a supportive community of over 2,000 remodelers. Visit Remodelersontherise.com today and take your remodeling business to new heights! ----- Takeaways Builder Funnel helps remodelers generate leads. Proactive communication can lead to project success. Social media reels increase engagement and followers. Recognizing team efforts boosts morale. Mindset affects daily productivity and well-being. Revisiting impactful books can enhance skills. Trade partners can alleviate workload stress. Capacity management is crucial during rapid growth. Frequent communication keeps clients informed and satisfied. Preparation is key to preventing poor performance. ----- Chapters 02:13 Proactive Client Engagement 04:31 Leveraging Social Media for Marketing 06:56 Positive Leadership and Team Management 08:21 Mindset and Personal Well-being 13:14 Continuous Learning and Book Recommendations 15:37 Hiring Strategies: In-house vs. Trade Partners 19:53 Managing Rapid Growth and Client Expectations 26:56 Productivity Tips and Conclusion

Consistent and Predictable Community Podcast
Stop Getting Burned by Price Drops: Pre-Sell the Adjustment Instead

Consistent and Predictable Community Podcast

Play Episode Listen Later Apr 19, 2025 11:50


In today's episode, Dan Han breaks down how to use Teach to Sell in every stage of your real estate process—from initial conversations to price adjustments and client retention. Discover how pairing internal and external pain with clear guidance builds trust, sets expectations, and positions you as the obvious choice. Dan shows you how to turn data into influence and conversations into conversions—without hype or gimmicks.What you'll learn on this episodeTeach to Sell is the bridge between your client's pain and their desired outcome.Real-life market stats are your secret weapon—teach using leading and lagging indicators.Set expectations early so price adjustments don't turn into blame games.Use client testimonials with emotion and structure to build credibility.Consistency in marketing—especially through video—is the difference between 3 views and 30,000.Your words should make the client the hero—not you.“Show, don't tell”—teach them how to think, and they'll follow your lead.You can repurpose videos across prospecting, conversion, and client care stages.Resources mentioned in this episodeTeach to Sell Method – Guide clients through decisions by teaching, not pitching.High Level CRM – For automated follow-up and email marketing. To find out more about Dan Rochon and the CPI Community, you can check these links:Website: No Broke MonthsPodcast: No Broke Months for Salespeople PodcastInstagram: @donrochonxFacebook: Dan RochonLinkedIn: Dan Rochon

Elite Agent Secrets, Start, Grow and Scale Your Real Estate Business
The Follow-Through Formula: Exceeding Client Expectations ft. Greg Rowley

Elite Agent Secrets, Start, Grow and Scale Your Real Estate Business

Play Episode Listen Later Mar 14, 2025 16:35


#1 in Sales Volume State of Idaho 4 years in a row#8 in the world (of all Coldwell Banker Agents) in Sales Volume, 2021Former PGA Golf Professional#6 in the U.S. (of all Coldwell Banker Agents) in 2022Published Author. My book ""Golf, Naked"" earned the Benjamin Franklin Award for Book of the Year from the IBPAA in 2009 (Independent Book Publishers Assoc of America)RealTrends Top 100, 2020 - 2022Who's Who in Luxury Real Estate [PARTNER WITH US] Get instant 1-on-1 access to over 26 of the top agents in the country to help scale your business.

The Modern Craftsman Podcast
How To Do Hard Things with Mark D. Williams

The Modern Craftsman Podcast

Play Episode Listen Later Jan 13, 2025 116:44 Transcription Available


Mark D. Williams, Founder and Owner of Mark D. Williams Custom Homes Inc., joins Nick and Tyler to explore the importance of mental health, work-life balance, and personal growth for entrepreneurs and builders. The converstaion includes strategies for managing anxiety, finding clarity, and building a supportive community to achieve personal and professional success. https://www.mdwilliamshomes.com   Partners:  Andersen Windows Buildertrend Velux   The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts:  Nick Schiffer  Tyler Grace  Podcast Produced By: Motif Media Tyler's Top Blogs: How I Started My Business Books that Build Site Protection Principles My Preconstruction Process: Part 1 Becoming Proficient in Multiple Trades