Podcasts about deliver exceptional customer service

Providing top-tier customer service is non-negotiable when building your government business. This episode highlights ten essential elements crucial for mastering customer service in the public sector. From truly understanding client needs to maintaining clear communication and ensuring quality assurance, each aspect contributes to building strong and enduring relationships. Responsiveness, flexibility, and proactive problem-solving are key traits, alongside professionalism and integrity. Upholding high internal corporate standards and actively seeking client feedback further enhance service delivery. Detailed note-taking is a practical tool for ensuring seamless interactions and continuity, especially as team members change. By embracing these principles, government contractors can elevate their customer service standards, cultivate trust, and position themselves for long-term success in this competitive arena. ----- Frustrated with your government contracting journey? Join our group coaching community here: https://federal-access.com/gamechangers Grab my #1 bestselling book, "I'm New to Government Contract. Where Should I Start?" Here: https://www.amazon.com/dp/B0CYXR56PS

Kelly was on YIELD Today back in 2021 and I had him back on to talk about things he's learned since then. We talked about consistency, helping people see the light, and the daily disciplines that lead to elite levels of growth. More From Kelly: Kelly's Website: https://bizprofitboost.com/Kelly's Email:  drkel@bizprofitboost.com "Define and Deliver Exceptional Customer Service" - https://amzn.to/3IkinLA More From Me: My Weekly Newsletter - https://dallincandland.substack.com/"God is Trying to Talk to Me" (My First Poetry Book!) -  https://amzn.to/3NCXtuiPodcast YouTube Channel (For Highlights, Cool Shorts, and More!): https://www.youtube.com/@yieldtodaypodcastRelated Episodes#70 - Kelly - Adjusting Your Business Towards Success - https://podcasts.apple.com/us/podcast/adjusting-your-business-towards-success-with-kelly/id1478505549?i=1000504415739 Note: This was recorded back in June 2023. Resources Mentioned:"The Last Dance" - https://amzn.to/3wtzB6ATime Stamps:2:00 - "Consistency is the key to life."3:15 - We Need to be Consistently Improving 6:07 - Choose a Why and Then Build Around That9:00 - Growing vs. Scaling a Business10:00 - Bringing the Light of Truth and Freedom to Other People12:00 - How Does Kelly Build His Coaching Business15:00 - Creating a Good Customer Service Experience With Ourselves17:10 - Hobbies That Give You Space19:11 - Michael Jordan's Relentless Ongoing Battle for Improvement22:50 - Course-Correcting to Help You Move Forward in LifeQuotes:2:18 - "Simple things done consistently create major things in our lives." - Kelly Henry12:20 - "Helping out my client base by extending my knowledge base." - Kelly Henry12:52 - "Create the right thoughts which helps us create the right actions." - Kelly Henry20:38 - "There is no failure there is only feedback." - Kelly HenryNote: This podcast episode contains affiliate links. This means that when you click on one of the links, I receive a small commission. This helps me keep improving the content for you all. I am always digging to find the best of the best to help you. Of course, it's your choice, but I stand behind what I promote and hope it is helpful for you, too! Thanks for listening!Support the show

Nuacom is a SaaS and Telecom company that provides flexible and scalable calling solutions for businesses to deliver exceptional customer service and handle successful sales calls. Sales and customer service are important departments for any organization, and having a powerful communication platform is crucial for business success. Connect with Igor

Dr. Henry is the author of Define and Deliver Exceptional Customer Service. He specializes in customer retention and we're going to talk about how to THRIVE versus simply SURVIVE in today's economy. LinkedIn: www.linkedin.com/in/drkellyhenry Website: www.bizprofitboost.com  

For 20 years award-winning chiropractor Dr. Kelly Henry helped his patients live healthier lives. With a constant focus on providing exceptional customer service, Dr. Henry grew his clinics into one of the top producing chiropractic offices in the nation with multiple locations and doctors.  Since 2018, Dr. Henry has used his system to coach business leaders on how to significantly and rapidly increase profits and growth in their companies.  He's also the author of “Define and Deliver Exceptional Customer Service”.  A success manual with proven strategies on how to maximize growth and profits Do you have a call to action? What three questions are you going to answer for us today? He will help us understand why customer service is so important now and in the future. What is a huge common misunderstanding that most businesses have regarding their customer service? What are some key actions a business owner can implement immediately that will have a tremendous impact on improving their customer service? Show Notes: Businesses have to understand that customer service is either going to enhance or detract from everything they do in their business. A hole in customer service can really impact our business. The biggest piece of great customer service is examining how your employees are treated? You can't treat your employees badly then expect them to treat customers with respect. A study found that 80% of businesses said they provide great customer service but customers said only 8% of the same businesses actually provide great customer service. It doesn't matter what you think. It's all about what your customers think. Most businesses recognize the pieces that they do well on, but then they don't see the holes in the other parts of their customer service. 3 simple actions to improving your customer service: Step up your friendliness. Customer service starts, progresses, and ends with being friendly. Be fast. You have to be convenient and speed things up for your client. Fix problems. When you fix a problem to a customer's satisfaction, that customer will have a higher loyalty to your business. Go above and beyond. You have the flexibility. Do the simple things, consistently. Dr. Kelly Henry's Recharge Round What habit do you think has led to success in your life? Dr. Kelly Henry is an avid reader. Learners are earners If you had one do-over, what would it be? He would have gotten a mentor and hired someone who could help him change the tide sooner. Connect with Dr. Kelly Henry: Dr. Kelly Henry's website: drkelsbusinessacademy.com Find Dr. Kelly Henry's book HERE LinkedIn Learn more about Gary's Mastermind group at goascend.biz/mastermind/

Dr. Kelly Henry is a chiropractor who grew his clinics into one of the top producing chiropractic offices in the nation. Dr. Kelly is also the author of Define and Deliver Exceptional Customer Service. Today, we're going to discuss how great customer service can help grow our businesses. Read more at: https://monetizationnation.com/blog/why-customer-service-is-important/

Dr. Kelly Henry is a retired chiropractor who's taken on the role of a customer service consultant - also known as the Customer Service Doctor! Kelly is also the author of Define and Deliver Exceptional Customer Service. Although chiropractic and customer service consulting may not sound like they go hand in hand, Kelly's found a great passion and career path as a coach, and now he's here to share some of his knowledge with One Big Tip listeners.Kelly's One Big Tip is as simple as it gets: hire a coach! This may sound like a large expense to you - maybe you believe you can't afford it. But in this episode, Kelly tells us all about how the benefits of a great coach add up to be an incredible investment rather than an impossible expense.In my conversation with Kelly, we discuss exactly how he got into customer service after his chiropractic career and we cover the benefits of hiring a great coach. Kelly even gives advice for how to get the most out of your relationship with your coach - he says the key is to really put the work in. If you've been putting off hiring a coach to help you with your business endeavors, you won't give it a second thought after listening to this episode! In this episode[0:57] Kelly gives us a look at his background, including his shift in careers. [4:20] Kelly explains why he chose to pursue customer service: he saw a lack of great customer service protocols and he wanted to change that. [8:00] Kelly's One Big Tip is to hire a coach! Here, he shares how much of an impact coach have made in his own life and all of the ways in which they can help you.[10:00] Kelly says that coaching is an investment rather than an expense - but the key is to listen to the advice they give you and put in the work![13:24] Curious about the great advice Kelly has received from coaches? He shares some here: don't take everything personally, and remember that you can't please everybody.Support the show (https://jeffmendelson.com/onebigtip)

Do you run a business? It's a rewarding, but challenging experience, isn't it? One of the key challenges of running a business is to provide exceptional customer service. If you've been trying to rev up your customer service efforts, this episode is for you.Philip built Di Bella Coffee from the ground up. During this time, he learned the importance of customer service and saw how impactful it can be first-hand. In this FlashCast episode, Philip walks us through five things that helped him provide exceptional customer service and make DiBella successful.Tune in and listen to Philip share his insightful views on how you should approach customer service, and why. If you have a specific quandary surrounding customer service, you might just find an answer.Send us your comments and questions to our Facebook page Facebook.com/FlashCastByPDB, ask@flashcastbypdb.com, or Phil's LinkedIn.Remember to subscribe, rate, and review the show, and as always, thank you for listening!Produced by The Podcast Boss.

Do you know how to speak with your customers so that they come back to you and bring all their friends? Guess what, it's not enough to just WOW your customers. There's more.  Dr. Kelly Henry is the "Business Growth Doctor”. He's been a chiropractor for 20 years. With a constant focus on providing exceptional customer service, Dr. Henry grew his clinics into one of the top producing chiropractic offices in the nation, eclipsing the 7-figure mark with multiple locations and doctors. Since 2018 Dr. Henry has used his system to coach business leaders on how to significantly and rapidly increase profits and growth in their companies. He's also the author of “Define and Deliver Exceptional Customer Service”. drkellyhenry.com  

As an industry we are potentially facing a challenge in the near future, with increasing demands, yet a lack of experienced staff available in the market. We explore the key to delivering exceptional customer service. We discuss: What is great service?How important is service delivery going to be as markets return?Who stands to benefit the most from great service – the guest or the employee?The most important things for us and our teams to be thinking about whilst coming out of lockdown. Learn more at www.penshee.com

In this episode, we have Dr. Kelly Henry who helps businesses improve their customer service to dramatically boost business growth and profits. We get to talking about practicing for 20 years starting from nothing to building multiple clinics, retiring from practice in 2018 to devote himself to helping others through coaching to achieve the success they deserve. Dr. Kelly shares some tips on how improving customer service can exponentially increase profits and what's coming up next for them. Make sure you check out their links down below and share with a friend if you enjoyed the episode. Always Remember to Invest In Yourself Phil Better ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Free Call: https://drkellyhenry.as.me/His Website: https://www.drkellyhenry.com/His Facebook Page: https://www.facebook.com/drkellyhenryHis Book:https://www.amazon.com/dp/B08RY62M48/His LinkedIn: https://www.linkedin.com/in/drkellyhenry/ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ A retired chiropractor turned consultant and coach, Dr. Kelly Henry, practiced for 20 years starting from nothing to building multiple clinics. He retired from practice in 2018 to devote himself to helping others through coaching to achieve the success they deserve. His passion is helping businesses improve their customer service to dramatically boost business growth and profits. His first book just came out in January 2021 entitled "Define and Deliver Exceptional Customer Service". It's a book of simple but powerful principles, rules and actions that create incredible results. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Invest In Yourself: the Digital Entrepreneur Podcast is the podcast for Business Owners, Entrepreneurs, Solopreneurs, Freelancers, and CEO's that want to have the chance to listen to leaders in their respected industries sharing their story as well as lessons they learned along the way and how you can use it in your life or business. Your host, Phil Better, has guests from different parts of the internet that have either created a fully functioning digital business or are just starting on their digital entrepreneur journey and have conversations with them to learn how they did it, or some lessons they learned to help them become successful! Join him in his journey to learn from some of the individuals who created the life he always wanted to have from his youth, on this amazing Podcast! The Website: www.investinyourselfpod.comThe Facebook Page: https://www.facebook.com/InvestinyourselfpodThe Facebook Group: https://www.facebook.com/groups/392876241780702The Instagram: https://www.instagram.com/investinyourselfpod/The Twitter: https://twitter.com/InvestinPod ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~   This podcast contains affiliate links. If you use these links to buy something we may earn a commission. Thanks. For the best VPN protection go with NordVPN: https://go.nordvpn.net/SH32M

In this episode, we have Dr. Kelly Henry who helps businesses improve their customer service to dramatically boost business growth and profits. We get to talking about practicing for 20 years starting from nothing to building multiple clinics, retiring from practice in 2018 to devote himself to helping others through coaching to achieve the success they deserve. Dr. Kelly shares some tips on how improving customer service can exponentially increase profits and what's coming up next for them. Make sure you check out their links down below and share with a friend if you enjoyed the episode. Always Remember to Invest In Yourself Phil Better ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Free Call: https://drkellyhenry.as.me/His Website: https://www.drkellyhenry.com/His Facebook Page: https://www.facebook.com/drkellyhenryHis Book:https://www.amazon.com/dp/B08RY62M48/His LinkedIn: https://www.linkedin.com/in/drkellyhenry/ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ A retired chiropractor turned consultant and coach, Dr. Kelly Henry, practiced for 20 years starting from nothing to building multiple clinics. He retired from practice in 2018 to devote himself to helping others through coaching to achieve the success they deserve. His passion is helping businesses improve their customer service to dramatically boost business growth and profits. His first book just came out in January 2021 entitled "Define and Deliver Exceptional Customer Service". It's a book of simple but powerful principles, rules and actions that create incredible results. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Invest In Yourself: the Digital Entrepreneur Podcast is the podcast for Business Owners, Entrepreneurs, Solopreneurs, Freelancers, and CEO's that want to have the chance to listen to leaders in their respected industries sharing their story as well as lessons they learned along the way and how you can use it in your life or business. Your host, Phil Better, has guests from different parts of the internet that have either created a fully functioning digital business or are just starting on their digital entrepreneur journey and have conversations with them to learn how they did it, or some lessons they learned to help them become successful! Join him in his journey to learn from some of the individuals who created the life he always wanted to have from his youth, on this amazing Podcast! The Website: www.investinyourselfpod.comThe Facebook Page: https://www.facebook.com/InvestinyourselfpodThe Facebook Group: https://www.facebook.com/groups/392876241780702The Instagram: https://www.instagram.com/investinyourselfpod/The Twitter: https://twitter.com/InvestinPod ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~   This podcast contains affiliate links. If you use these links to buy something we may earn a commission. Thanks. For the best VPN protection go with NordVPN: https://go.nordvpn.net/SH32M

For 20 years award-winning chiropractor, Dr. Kelly Henry helped his patients live healthier lives. On the foundation of exceptional customer service, Dr. Henry grew his clinics into one of the top producing chiropractic offices in the nation with multiple locations and doctors. Since 2018 Dr. Henry has used his system to coach business leaders on improving customer service to rapidly increase growth and profits. He's also the author of “Define and Deliver Exceptional Customer Service”. A book with proven strategies on how to maximize profits.

“They feel it every time they're interacting with your business. They feel it with every interaction with every employee.” In today's 1:07 episode of The Radio Free Enterprise Minute, Dr. Kelly Henry, The Customer Service Doctor and author of Define and Deliver Exceptional Customer Service, explains that customers can tell whether or not your company is truly committed to their satisfaction. Watch, search, download, or listen to our entire conversation, “Growing Profits with Customer Service” on Radio Free Enterprise: https://radiofreeenterprise.com/growing-profits-with-customer-service-dr-kelly-henry/ Learn more about Dr. Kelly Henry: https://www.drkellyhenry.com/ Buy Dr. Henry's book: https://amzn.to/3uUokqh

For 20 years award winning chiropractor Dr. Kelly Henry helped his patients live healthier lives.With the foundation of providing exceptional customer service, Dr. Henry grew his clinics into one of the top producing chiropractic offices in the nation with multiple locations and doctors. Since 2018 Dr. Henry has used his system to coach business leaders on improving customer service to rapidly increase growth and profits. He’s also the author of Define and Deliver Exceptional Customer Service https://amzn.to/3hrQyVx .  A book with proven strategies on how to maximize profits. DR. HENRY AND I DISCUSSWhat started you on the journey to focus on customer service? Why is customer service so important to a business?What is the definition of exceptional customer service?What is a common misunderstanding that businesses have concerning customer service?What are some businesses that have been successful with the foundation of exceptional customer service??What is a key principle of exceptional customer service? What is a common mistake businesses make when trying to provide good customer service?What is a key action that a business could start immediately that would improve their customer service? What my favorite stat about improving customer service in a business?What's the most important step in improving customer service in a business? DESIRED CTASend audience to: drkellyhenry.com. You can buy my book Define and Deliver Exceptional Customer Service  directly from my website.----------------------------------------POST A REVIEWGUEST BOOKINGS CLICK HEREFollow me on Social MediaNew Town Big Dreams podcast on FacebookInstagramLinkedinLuke Menkes Kelowna RealtorMy Personal Facebook PageSupport the show (https://paypal.me/lukemenkes)

From Chiropractor to Business Coach and Consultant, Dr. Kelly Henry shares great points about the little things that are so important in customer service and the value of customer retention.We asked if there were challenges when first taking on a new client and trying to coach them and show them other possibilities and directions, and Kelly shares his experiences, and his successes.You can reach Dr. Kelly Henry at https://www.drkellyhenry.com/ and there you can purchase his book  Define and Deliver Exceptional Customer Service and also download a FREE pdf "Dr. Kelly's 5 Top Actions To Improve Your Customer Service."More about Dr. Kelly Henry:For 20 years award winning chiropractor Dr. Kelly Henryhelped his patients live healthier lives.With the foundation of providing exceptional customer service,Dr. Henry grew his clinics into one of the top producingchiropractic offices in the nation with multiple locations anddoctors.Since 2018 Dr. Henry has used his system to coach businessleaders on improving customer service to rapidly increasegrowth and profits.He’s also the author of “Define and Deliver ExceptionalCustomer Service”. A book with proven strategies on how tomaximize profits.#entrepreneurmind #succeeding #entrepreneurspirit #successminded #inspiration #change #education #lifelessons #buzzsprout #podcast #podcasting #Spotify #GooglePodcast #TuneIn #stitcher #ApplePodcast #iHeartRadio #Pandora #PodcastAddict #Podchaser #Deezer #Listennotes #Overcast #Pocketcast #Castro #CastPost #iamthatgal #liftyourstory #liftyourstorypodcast #thatgalwiththatguy #drkellyhenry #customerservice #coach #authorSupport the show (https://paypal.me/iamthatgal)Free Book with any $20+ Podcast Support Make Up Not Required - How to Brand the TRUE You by LaurieAnn & Contribution by Roy MillerBE A GUEST/FIND A GUEST Start for Free! PODMATCH is innovative, provides easy communication and dashboard scheduling! My pick of the month!Buzzsprout - Let's get your podcast launched! Start for FREEDisclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you.

How do you deal with a dissatisfied customer? You did a maintenance clean and they are expecting a deep clean. Do you give their money back? Go back to reclean? How do you stay in business (and make a profit) while managing unhappy customers? Today's #AskaHouseCleaner sponsor is #SavvyCleaner training and certification for house cleaners and maids. (https://savvycleaner.com/join) And your host today is #AngelaBrown *** CONTENTS OF THIS SHOW *** 0:00 - Intro - Meet Angela Brown, The House Cleaning Guru 0:20 - How do you deal with a dissatisfied customer? 1:01 - How do you clarify expectations with a customer? 1:27 - What to do when bidding the job 2:09 - Why is it important to agree on expectations? 3:01 - Who is your real competition? 3:30 - One question to ask every customer 4:03 - Streamline your success for every job 4:40 - How to never do a call back again 5:30 - Why you should explain "how you clean." *** PROMISED LINKS AND GOOD KARMA RESOURCES *** Strategic Customer Service - https://amzn.to/2Q5Ma2S Exceptional Service, Exceptional Profit - https://amzn.to/3t40rMd Amaze Every Customer Every Time - https://amzn.to/3mv8O0M Define and Deliver Exceptional Customer Service - https://amzn.to/3dO0VQ6 Customer Service Training 101 - https://amzn.to/320eg29 These good karma links connect you to affiliated sites that offer products or services that relate to today’s show. As an Amazon Associate, I earn from qualifying purchases. Your support pays our production costs to bring you these free daily tips. THANK YOU. *** MORE VIDEOS ON THIS TOPIC *** Customer Service Vs. Customer Experience - Valuetainment - https://youtu.be/bL_D-qyva0c Why Customer Service Matters - Litmos Heroes - https://youtu.be/nxtaMdu55Ug How to give great customer service: The L.A.S.T. method - Learn English with Emma - https://youtu.be/dnpMqQnt8WY The 7 Essentials To Excellent Customer Service - David Brownlee - https://youtu.be/tn0veQ7_stI *** RATE THIS SHOW *** https://sotellus.com/r/savvy-cleaner *** RATE THIS PODCAST *** https://ratethispodcast.com/askahousecleaner *** TRAINING & CLEANING CERTIFICATION*** https://savvycleaner.com/join *** MOST REQUESTED LIST OF CLEANING STUFF I USE *** https://www.Amazon.com/shop/AngelaBrown ***FUNNY CLEANING SHIRTS – THANK YOU GIFTS FOR MAIDS*** Daily Giveaway - https://funnycleaningshirts.com *** CONNECT WITH ANGELA ON SOCIAL MEDIA *** LinkedIn: https://www.linkedin.com/in/savvycleaner/ Facebook: https://Facebook.com/SavvyCleaner Twitter: https://Twitter.com/SavvyCleaner Instagram: https://Instagram.com/SavvyCleaner Pinterest: https://Pinterest.com/SavvyCleaner *** GOT A QUESTION FOR A SHOW? *** Email it to Angela[at]AskaHouseCleaner.com Voice Mail: Click on the blue button at https://askahousecleaner.com *** FREE EBOOK – HOW TO START YOUR OWN HOUSE CLEANING COMPANY *** http://amzn.to/2xUAF3Z *** PROFESSIONAL HOUSE CLEANERS PRIVATE FACEBOOK GROUP *** https://www.facebook.com/groups/ProfessionalHouseCleaners/ *** VRBO AIRBNB CLEANING FACEBOOK GROUP *** https://www.facebook.com/groups/VRBO.Airbnb.Cleaning/ *** LOOKING FOR WAY TO GET MORE CLEANING LEADS *** https://housecleaning360.com *** WHO IS ANGELA BROWN, THE HOUSE CLEANING GURU? *** Our host, Angela Brown, a professional house cleaner for 25 years, ran and managed one of the largest independently owned cleaning companies in the Southeast United States. She is the CEO and founder of Savvy Cleaner Training for House Cleaners and Maids. *** SPONSORSHIPS & BRANDS *** We do work with sponsors and brands. If you are interested in working with us and you have a product or service that is cohesive to the cleaning industry read this: https://savvycleaner.com/product-review *** THIS SHOW WAS SPONSORED BY *** SAVVY CLEANER - House Cleaner Training and Certification – https://savvycleaner.com MY CLEANING CONNECTION – Your hub for all things cleaning – https://mycleaningconnection.com SAVVY PERKS – Employee Benefits for Small Business Owners – https://savvyperks.com VRBO AIRBNB CLEANING – Cleaning tips and strategies for your short-term rental https://TurnoverCleaningTips.com FUNNY CLEANING SHIRTS – Incentive and thank you gifts for house cleaners and maids. https://FunnyCleaningShirts.com *** VIDEO CREDITS *** VIDEO/AUDIO EDITING: Kristin O https://savvycleaner.com/reviews/kristin-o HOST: Angela Brown https://savvycleaner.com/reviews/angela-brown PRODUCER: Savvy Cleaner https://savvycleaner.com

This week, Gavin talks with Dr Kelly Henry, a chiropractor who's built up his own string of practices, and who has now published a book on effective customer service strategies, entitled "Define And Deliver Exceptional Customer Service"  KEY TAKEAWAYS Great customer service is the cornerstone of any business, and helps to establish trust, value and a basis for scale. Coaches, consultants and mentors can help us to grow by offering a whole new perspective that we as business owners do not have. Systems and processes allow us to accelerate business growth. By creating a template for operations and systemising our workflow, we create a seamless formula for efficiency. When you improve customer service, you improve the perception of customer service for your client base. When you do this, you create increased retention, referrals and profits. BEST MOMENTS 'I built my practices on the basis of great customer service' 'Get a system!' 'It has easy principles, rules and actions' 'Simple actions, simple strategies done consistently create a great return on investment' VALUABLE RESOURCES The Business Mastermind Podcast  To get 20% off at Knowable, go to www.knowable.fyi and enter the code GAVIN Get your copy of Survive And Thrive NOW at https://www.surviveandthrive.cc Keep Your Boat Afloat - https://www.survivetothrive.biz/keep-afloat gavin@gavinpreston.com     Define And Deliver Exceptional Customer Service by Dr Kelly Henry - https://www.amazon.com/Define-Deliver-Exceptional-Customer-Service/dp/1954024002 ABOUT THE HOST Gavin Preston Gavin is an inspirational Speaker, Business Strategist, Business Growth Mentor, Trainer and high-performance Coach.  He works with Business Owners and Entrepreneurs and has a strong track record in creating creative strategies to accelerate the growth of their business. He has helped hundreds of SME business owners and leaders improve their performance and that of their business and a comparable number of executives and employees in blue-chip corporates over the last 20 years. Gavin’s energetic, insightful and yet down to earth and practical talks, workshops and coaching is in demand with high growth business between £250,000 and £30 million revenue and with multi-national organisations at all levels from Board to frontline Managers. He is an expert in Business Growth Strategies, Peak Performance Mindset, Persuasion & Engagement, Marketing, Productivity, Leadership Development, Team Development & Motivation, Leading Change, Stakeholder Management, Personal Effectiveness and Behavioural Change. CONTACT METHOD Gavin Preston Website Gavin Preston LinkedIn Gavin Preston YouTube Gavin Preston Facebook Gavin Preston Twitter See omnystudio.com/listener for privacy information.

“Keeping customers is where exponential growth and profit come from. But so many businesses miss that opportunity.” In today's 1:40 episode of The Radio Free Enterprise Minute, Dr. Kelly Henry, The Customer Service Doctor and author of Define and Deliver Exceptional Customer Service, explains how a business can grow exponentially by focusing on service instead of sales. Watch, search, download, or listen to our entire conversation, “Growing Profits with Customer Service” on Radio Free Enterprise: https://radiofreeenterprise.com/growing-profits-with-customer-service-dr-kelly-henry/

“Customer Service is the essence of business success. Customer Service is either going to enhance your business and everything that goes on in it, or it is going to detract from it.” In today's 1:30 episode of The Radio Free Enterprise Minute, Dr. Kelly Henry, The Customer Service Doctor and author of Define and Deliver Exceptional Customer Service, explains how critical exceptional customer service is to the success of every business. Watch, search, or listen to our entire conversation, “Growing Profits with Customer Service” on Radio Free Enterprise: https://radiofreeenterprise.com/growing-profits-with-customer-service-dr-kelly-henry/

This week, I caught up with Dr Kelly Henry – a former Chiropractor who sold his firm and decided to create his own consulting firm which focuses on delivering a great customer service. Dr Kelly also recently published his first book – “Define and Deliver Exceptional Customer Service – Proven Strategies To Maximise Your Profits“. … Continue reading Dr Kelly Henry – Customer Service Consultant and Author

https://youtu.be/oSdcIz4HSJI Dr. Kelly Henry is a customer experience consultant who founded and ran the Henry Chiropractic Clinic for 20 years. By using a system based approach to customer service, he was able to catapult HCC into a leading organization in its field. His book, Define and Deliver Exceptional Customer Service, will launch in January 2021.   --- Make Them Rockstars with Dr. Kelly Henry Our guest is Kelly Henry, who is a customer experience speaker, consultant, author, and coach. He was the founder and the CEO for 20 years of the Henry Chiropractic Clinic, which was a chain of clinic he developed into a leading organization in its field in America, using a system-based approach which allowed him to create systems around acquiring and retaining patients, around creating a team atmosphere, creating loyalty with patients by solving the problems in a proactive way, and created an ease of convenience of using the service. He described his processes in his book titled Define and Deliver Exceptional Customer Service. Without further ado, welcome to the show, Kelly. Thank you very much, Steve. I really appreciate it. Great to have you. Great to have you here. Kelly, tell us a little bit about your journey and how did you discover customer experience and how did you evolve into being an expert in this field? Great question. I got out of chiropractic school and moved my family to New Mexico, near to where my wife grew up, a small community in the southeast corner of New Mexico. And I was fortunate enough to buy a practice from a retiring chiropractor. So that was great. Anyways, we get to this particular town and it, again, small community, had a lot of businesses that had been established and been there for many, many years. And it became very apparent that a lot of these businesses didn't have, they just didn't provide very good customer service, just to be honest with you. Right. Their philosophy was more, you know, they could flip on the lights, open the doors, and you know, they had business. They, you had to do business with them because there was no competition. And so it didn't take me very long to figure that out. And I really could not stand the way that they were making me feel. That at times unwelcomed, not important, like I was an inconvenience. And so I made a decision, again, very, very quickly once I moved to this particular community that my clinics would not be like that. We would value our patients. We would provide great customer service. And that ultimately is what started my path to where I'm at now. And it's just evolved. I've learned, I've grown, I've studied, I've implemented, I've failed in things, I've changed things to get me where I'm at now, to build my practices up for one thing and then be able to do what I'm doing as far as consulting and coaching and helping businesses to thrive like my business is able to thrive because of the foundation of great customer service. So, Kelly, what is the definition of exceptional customer service in your vocabulary? Well, the definition in my opinion is a relentless focus on making the customer feel valued or important or special whenever they are in your business or anytime you interact with them. And that's every employee, that's every interaction, that's every day. Your focus, single focus, is to make that customer feel like they are the most important person in the business. So how do you do that? Well, there's a lot of ways that fill in that piece there. It's training, it's hiring the right people, it's making sure that everybody from the top down is on that same page, having the service mindset. Again, that singular focus of we are here for the customer, the customer is not here for us. So again, it's just that collective foundation that really puts that into play and really makes that what it is. It's not just one singular action, it's a collection of things that are really going to create the perception for the customer that this business re...

On this episode, Dr. Kelly Henry shares strategies from his book, Define and Deliver Exceptional Customer Service. He talks about his commitment to prayer and the power of giving back. Learn more about Dr. Henry at: www.DrKellyHenry.com

Today I am exciting to share with you a recent interview I did with Dr. Kelly Henry. For 20 plus years, award winning chiropractor Dr. Kelly Henry helped patients achieve and live healthier lives. With the foundation of exceptional customer service and streamlined business procedures, Dr. Henry grew his business into the top producing chiropractic clinics in the nation with multiple locations and doctors. After retiring from private practice in 2018, Dr. Henry has dedicated himself to consulting and coaching business owners on how to create incredible growth and profits using the processes and procedures he used to create phenomenal success in his offices. He is the author of the book "Define and Deliver Exceptional Customer Service" available on Amazon at https://amzn.to/2N36WPe and his personal website: https://drkellyhenry.com To see the You Tube video of this interview, make sure to check it out at: https://www.youtube.com/channel/UCIEzCNwOVBFJ-fm7WrKh0bA If you are enjoying this podcast, please take a moment to leave a great review. Thank you kindly, Michelle Back to the show.... Amazon link is also an affiliate link. You do not pay more for the book, but Amazon rewards me for sharing items I feel passionate about. Enjoy the Book! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/paladinglobalmarket/message Support this podcast: https://anchor.fm/paladinglobalmarket/support

Interview With Dr. Kelly Henry Define and Deliver Exceptional Customer Service Interview with Dr. Kelly Henry #Author #CustomerService #DrKellyHenry ​On today's My Future Business Show I have the pleasure of talking with business owner, ‘The Customer Service Doctor' and author of ‘Define and Deliver Exceptional Customer Service' Dr. Kelly Henry talking about his approach for delivering exceptional customer service to help grow your business. In a former life, Dr. Kelly Henry was an award-winning chiropractor who committed much of his life to helping his patients live healthier lives. During his time as a chiropractor, Dr. Kelly focused on providing exceptional customer service for his patients, and built his clinics into the top-tier of chiropractic offices across the nation with multiple locations and doctors. During the call, Dr. Henry shares how his experience owning his own clinics, and his unwavering commitment to delivering exceptional customer service, not only helped him grow his businesses, but to also become a coach helping other business owners improve their customer service and create incredible growth and profits. If you're looking to attract more customers, clients and patients to your business, increase their lifetime value, and increase your profits, all whilst creating strong relationships with your customers, clients and patients, then stick around for today's call. To get your copy of Define and Deliver Exceptional Customer Service, or to contact Dr. Kelly Henry, click the link below.

INTRODUCTION TO EPISODE 13On a scale of 10, how would you rate your company's customer service? 8.. 9.. Outstanding? Exceptional Customer Service goes much beyond just convincing a person to choose your services. It not only helps customers feel comfortable, but also incredibly increases your revenue. On the show today, Mike interviews Dr. Kelly Henry, Business Coach and Author of the book “Define and Deliver Exceptional Customer Service: Proven strategies to maximize your profits”. Listen in to the show today for quality tips to scale your business with laudable customer service!(For the full show notes and more resources, at no cost, visit https://connect.stepstoadvance.com) EPISODE 13 SUMMARY & HIGHLIGHTS: What is Exceptional Customer Service?4:07 Relentless focus on a customer, consumer or patient and making them feel their best at the time they're doing business with you.4:38 Customer Service can be of two types: Proactive or Reactive Customer Service.When the employee and the client are both in a good mood, and the environment aids better service, then it is reactive great customer service.  Proactive customer service is independent of such external factors and aims at giving the best at all times.What do we need to know more about Customer Service? 7:16 Most businesses think they provide great customer service. But the truth is, 80 percent of the businesses function at a level of average customer service to below that. We need to accept this truth and work towards improving it.Things we can do to improve our Customer Service skills:13:45Put a smile on your face. Wear it as your uniform. It creates a lasting impression and puts your customers at ease.End on a good note. People often remember this better than the first impression.Manners matter. Using words such as “please”and “thank you” also show your respect towards another person. Use them at all times and all platforms.KEY QUOTES: 07:47-07:51“Most businesses do have pieces of great customer service.”19:02-19:09“Let's do the simple things consistently and you're gonna reap the rewards because of them.”RESOURCES MENTIONED ON THE PODCAST: ●      Book: Define and Deliver Exceptional Customer Service by Dr. KellyCONNECT WITH DR. KELLY ●      Website●      LinkedIn(For the full show notes and more resources, at no cost, visit connect.stepstoadvance.com) Also, check out the video at https://www.youtube.com/c/ADVANCEwithMikeAcker 

Did you know most businesses that claim to have great customer service, really don't? In this Feature Friday episode of the ROI Online Podcast, entrepreneur and customer service expert Dr. Kelly Henry shares his philosophy behind why excellent customer service is the new marketing, 5 components to start building a great customer service system, and why this is vital for your business's success.Acquiring new clients can cost more or be less effective than keeping and taking care of the ones you already have. Most businesses think they have a customer service culture in place, but ask their clients and the answer is the exact opposite. How do you stack up? Dr. Kelly Henry is an entrepreneur. He used to own a Chiropractic Practice where he learned that treating people the right way paid off for his business. He's now a consultant and coach whose goal is to help business owners–like you–understand all the benefits they can get out of elevating your customer service culture.Among other things, Dr. Kelly and Steve discussed:Why most customer service sucks and how Dr. Kelly defines good customer serviceHow to treat your customers right (hint: it's not as hard as it sounds)What  The 5% Bump Program is and why it works so wellWhy keeping current customers is oftentimes more important than acquiring new ones—and how to get better at this using the 5 key components to building great customer serviceThe power behind showing your clients you actually careHow treating your employees the right way—and training them regularly—can make a difference for your business, your customers, and your bottom lineYou can learn more about Dr. Kelly here:https://drkellyhenry.com/Follow Dr. Kelly on LinkedInFollow Dr. Kelly on FacebookSend Dr. Kelly an Email Read the books mentioned in this podcast:The Golden Toilet by Steve BrownProof: Define and Deliver Exceptional Customer Service by Dr. Kelly HenryEnroll in the QuickStart Academy today to learn how to develop and implement a proven growth strategy that grows your ROI, your business, and your confidence. Learn more HERE.Thinking of starting your own podcast? Buzzsprout's secure and reliable posting allows you to publish podcasts online. Buzzsprout also includes full iTunes support, HTML5 players, show statistics, and WordPress plugins. Get started using this link to receive a $20 Amazon gift card and to help support our show!Support the show (https://cash.app/$stevemfbrown)

If you want to have extraordinary practice, then having exceptional customer service is truly job one.  A foundational Parker principle by Jim Parker is, "Loving service is a foundation of a successful practice!"  You're in a service-oriented industry.  Getting yourself and your whole team on-board with delivering your exceptional customer service is vital.  No matter how good you are at describing the philosophy and teaching the philosophy, and no matter how good your adjusting skills are, only exceptional customer service will insure that you have people to whom you can teach chiropractic and whom you can adjust. Quote of the week: "You can have everything in your life you want if you will help others get what they want." - Zig Ziglar The very special guest on this episode of the Mile High Podcast is Dr. Kelly Henry, who is a 1998 Parker grad.  He has delivered award-winning chiropractic care for 20 years, helping his patients live healthier lives, with his foundation of focus of providing customer service. Dr. Henry is the author of a new book titled Define and Deliver Exceptional Customer Service.  Check it out! On this podcast episode you'll learn: Why customer service is so important Key principles of exceptional customer service Common mistakes practices make when trying to provide good customer service Key actions you can start immediately to improve customer service And MUCH more! The practices that do well in 2021 are going to exhibit exceptional customer service. Enjoy this episode with Dr. Kelly Henry and if you haven't already done so, register yourself and your team for Mile High 2021 in Denver, June 3rd – 6th.  Reserve your seats at www.milehighchiroregistration.com

Dr. Kelly Henry is a customer experience consultant who founded and ran the Henry Chiropractic Clinic for 20 years. By using a system based approach to customer service, he was able to catapult HCC into a leading organization in its field. His book, Define and Deliver Exceptional Customer Service, will launch in January 2021.   Timestamps   [01:16] Dr. Kelly's journey to becoming an expert in customer service [03:25] Defining exceptional customer service [05:09] Two key principles of customer service [06:51] How to improve customer experience in 3 simple ways [10:21] Why businesses don't deliver good customer service [12:04] Common misconceptions about customer service [13:29] Metrics and tools to measure customer service [16:55] Companies that provide excellent customer service [18:50] Common mistakes businesses make when trying to improve [21:03] The 5% bump [25:06] How to maintain customer service quality [26:59] Dr. Kelly's business frameworks in growing his business [28:56] Develop a good team atmosphere because your employees are assets [31:49] Customer acquisition through referrals and loyalty [33:38] Improving ease of convenience for customers [36:10] How to communicate and solve problems with customers [40:10] There is no failure, only feedback   Links and Resources Dr. Kelly Henry's Website Dr. Kelly Henry's LinkedIn Page Dr. Kelly Henry's Email Dr. Kelly Henry's book TractionEquity.com https://StevePreda.com

Welcome to the inaugural episode of the Tech Smart Boss podcast. After a short intro on what to look forward to in this podcast, we go right into a way to leverage technology to deliver amazing customer experiences, even when you're in the airport. Check out the entire show notes at http://www.techsmartboss.com/1