Podcasts about servicethe

Over the past 2 decades, Gardiner Harris has been covering and collecting data on Johnson&Johnson. Now, as an independent and award-winning investigative journalist, he releases the fruits of 2 decades of research, interviews, analysis and findings in No More Tears: The dark secrets of Johnson & Johnson exposed. In this show we explore: The collapse of a strong public health frameworkThe infiltration of industry into public serviceThe specific ways in which Johnson&Johnson has caused millions harm over decades across a number of their products. The opioid crisis, hip replacements, vaginal mesh, anemia drug EPO in cancer patients and antipsycholotics in aged care and more… The way J&J can stay afloat despite all of the damages and legal feesWhat hope we have of restoring faith in health care? What you and I can do to ensure at the grass roots we are building a better system.It's a doozy, I'm not going to lie, but it's important work and Gardiner has done some extraordinary work to bring this story to light. Alexx StuartYour Host, Low Tox Life PodcastWant to learn more about this week's guest? Website: gardinerharris.com The book: https://bit.ly/4kkKc8p Thank you to this month's show partners for joining us to help you make your low tox swaps! Weleda - a global leader in natural science and beauty, gives you 20% off sitewide in April. Code LOWTOXLIFE. Stock up on favourites or make your swaps and experience the power of nature for your skin (our faves are the shower bars, rose face care range, arnica EVERYTHING, rosemary hair tonic, deep cleansing gel - Oh, and Calendula range for the bubs!) Enjoy!@ausclimate giving you 10% off their range for the whole of 2025, with brilliant Winix Air Purifiers, the best Dehumidifiers I've ever used and their new energy-efficient heating, air-circulating and cooling range. code LOWTOXLIFE (also works over and above their sales - pro tip!) https://bit.ly/ShopAusclimateBe sure to join me on Instagram @lowtoxlife and tag me with your shares and AHAs if something resonated! I would love to see your thoughts! Want to support the Low Tox Life podcast? Free option: Leave a 5 star review wherever you listen to Low Tox Life - thanks SO much! Paid + Member PERKS: Join the Low Tox Club - monthly practitioner live masterclasses, a suite of low tox store discounts from around the world and the most supportive and lovely chat group on all low tox topics on the internet: Check it out and join here for just the price of a coffee per month! Hosted on Acast. See acast.com/privacy for more information.

Send us a textIn this episode of Security Halt!, host Deny Caballero sits down with Merrill Slepica — C-130 Gunner, veteran entrepreneur, and founder of Hammer 41 Leatherworks — to unpack the raw realities of life after the military.From combat deployments to the quiet struggles of fatherhood, divorce, and mental health — Merrill shares his journey of resilience, recovery, and rediscovering purpose through creativity and community.Together, Deny and Merrill dive deep into:The mental health battles veterans face after serviceThe impact of military life on marriage, parenting, and family dynamicsFinancial literacy, divorce, and navigating alimonyThe healing power of entrepreneurship and creating with your handsThe importance of building community for veteran supportLessons learned in leadership, fatherhood, and personal growthThe journey of Hammer 41 Leatherworks — and how purpose is often found in the struggleThis episode is for every service member, veteran, or family member navigating the challenges of transition, healing, and building a new life after the uniform comes off.

In this episode of CASAT Conversations, we are honored to welcome Nancy Roget, Executive Director of CASAT, whose decades-long career has been dedicated to advancing substance use and mental health services. From her early days as a direct care provider to her leadership in workforce development and training, Nancy has remained steadfast in her mission to improve healthcare systems, challenge the status quo, and foster a culture of excellence and compassion.Under her leadership, CASAT has grown into a multi-million dollar, grant-funded center that provides invaluable resources for academic programs, prevention services, and professional development. Beyond her impressive achievements, it is Nancy's unwavering dedication to mentorship and innovation that has left a lasting impact. Whether supporting student-led initiatives or shaping the next generation of professionals, she continues to inspire those around her to push for meaningful change in the field.Now, Nancy reflects on her career, sharing insights on workforce challenges, emerging trends, and the critical need for training and support in behavioral health. She also offers invaluable advice for young professionals and discusses the legacy she hopes to leave behind.In this episode, Nancy discusses:The key experiences and pivotal moments that shaped her careerChallenges and gaps in the behavioral health workforce todayInnovations and trends that excite her for the futureThe growing importance of telehealth and hybrid service deliveryHer advice for young professionals entering the fieldWhat keeps her motivated after years of dedicated serviceThe lasting impact she hopes to leave on the field of substance use and mental healthJoin us for an inspiring conversation about leadership, innovation, and the enduring commitment to improving lives through behavioral health services.Key words: mental health, telehealth, healthcare leadership, prevention services, young professionals, compassion, legacy in healthResources: https://casat.org/academic/tele-behavioral-health-services-certificate/

You thought the internet killed them off, but the travel agency Jared Benoff bought does $1m SDE by dominating a niche.Topics in Jared's interview:His 9.5 year stint at Twitter/XHelping his dad with the family businessBuying his parents' destination wedding businessEvolution of travel agenciesHis dad's successful YouTube videosAdvantages of buying the family businessStanding out with customer serviceThe pain of 4-star reviewsWorking with a loan brokerBuying for 2x SDEReferences and how to contact Jared:LinkedInTwitterVacationeezeShell Zhang on Acquiring Minds: Awakening to Entrepreneurship to Buy a Not-Boring BusinessJordan Evans on Acquiring Minds: White Collar Roll-Up from $700k to $12mLearn more about Walker Deibel's done-with-you buy-side advisory:The Acquisition LabGet a complimentary IT audit of your target business:Email Nick Akers at nick@inzotechnologies.com, and tell him you're a searcherGet a free review of your books & financial ops from System Six (a $500 value):Book a call with Tim or hello@systemsix.com and mention Acquiring MindsGet $200 off your ticket to the M&A Launchpad Conference in Houston on May 3rd:https://www.malaunchpad.com & enter code ACQUIRINGMINDSConnect with Acquiring Minds:See past + future interviews on the YouTube channelConnect with host Will Smith on LinkedInFollow Will on TwitterEdited by Anton RohozovProduced by Pam Cameron

In a world where leadership is often defined by power and authority, a different approach is proving to be more impactful: servant leadership. In this episode, Denis Gianoutsos explores the philosophy of servant leadership, which prioritizes service to others, trust, collaboration, and long-term success. He discusses the origins of this leadership style, its core principles, and actionable steps to implement it effectively. Tune in to discover how shifting from a top-down leadership approach to a service-first mindset can drive engagement, innovation, and organizational growth.The Leadership ShiftDenis returns after a short break, introducing the topic of servant leadershipTraditional leadership models focus on authority, while servant leadership prioritizes serviceThe goal is to create a leadership culture rooted in trust and collaborationWhat is Servant Leadership?Coined by Robert K. Greenleaf in the 1970s, this approach challenges traditional leadership modelsThe leader's primary role is to nurture and develop their team membersServant leadership fosters empowerment, trust, and long-term successThe Core Principles of Servant LeadershipActive Listening: Creating open dialogue and valuing diverse perspectivesEmpowering the Team: Providing autonomy and confidence to make decisionsLeading by Example: Demonstrating integrity, humility, and ethical leadershipFostering Growth: Investing in mentorship, training, and professional developmentDecision-Making for the Greater Good: Prioritizing people, customers, and the communityThe Impact of Servant Leadership in OrganizationsCompanies that embrace this leadership style see increased engagement and lower turnoverEmployees feel valued, which enhances motivation and productivityA ripple effect occurs, where empowered teams serve customers and communities betterKey Quotes:“Servant leadership is about empowering and uplifting others, not seeking control.” - Denis Gianoutsos“Trust is the foundation of leadership—when leaders build trust, teams thrive.” - Denis GianoutsosBook a Strategy Call with Denis https://app.leadingchangepartners.com/widget/bookings/callwithdenisgianoutsos The 10 Proven Ways to Lead and Thrive in Today's World Executive Guide Featuring 10 Key Themes and 42 Strategic Insights from Worldwide Leaders https://crm.leadingchangepartners.com/10-ways-to-lead Connect with Denis: Email: denis@leadingchangepartners.comWebsite: www.LeadingChangePartners.com Facebook: https://www.facebook.com/denisgianoutsos LinkedIn: https://www.linkedin.com/in/denisgianoutsos/ Instagram: https://www.instagram.com/leadershipischanging/ YouTube Channel:

Discounts don't solve bad service. In this episode, Tim and Derek share a real-life experience of poor customer service and why offering a discount doesn't fix the root problem. They break down why a strong business should never have to rely on discounts and why delivering on promises is the best way to build loyalty.In this episode, we discuss:Why a discount can't replace great serviceThe real cost of breaking a customer's trustHow to set clear expectations and communicate delaysWhy customers just want what they asked for—no more, no lessHow promotional offers differ from discountsThe importance of running a business that never needs discountsResources:⚔️ WAR ROOMReady to scale your business to $5,000,000 or more? No theory. No fluff. Pure action. Join nine other battle-tested contracting companies from across the country to tackle your biggest challenges head-on.https://thecontractorfight.com/war-room

How do you grow a family business into a nationwide leader in the produce industry while staying true to your roots? In this episode of the Fingerprints on Success podcast, Bill Barrett sits down with Frank Dandrea, president of Dandrea Produce. For over 25 years, Frank has led this fourth-generation family business, founded in 1917, transforming it into one of the East Coast's top growers and distributors of fresh fruits and vegetables.Frank shares the story of his journey, from joining the family business in his 20s to spearheading innovations like global sourcing, streamlined logistics, and the launch of Greenlane, a direct-to-home delivery service for fresh produce. He reflects on the challenges of scaling a business in the volatile world of agriculture, the lessons learned from his mentors, and the philosophy that has driven Dandrea Produce's long-standing success: collaboration and a commitment to quality.Whether you're a business owner, aspiring entrepreneur, or simply curious about the inner workings of the produce industry, this episode offers invaluable insights into leadership, resilience, and the power of staying ahead of the curve. Enjoy!In This Episode You'll Learn:Why working collaboratively in business creates success for all involvedHow Dandrea Produce scaled from a local family farm to a global distribution networkThe challenges and opportunities of launching Greenlane, a direct-to-home delivery serviceThe importance of mentors and fostering a strong work ethicWhy agriculture is more than a business—it's a lifestyle built on dedicationAnd much more…Resources:Dandreaproduce.com Greenlanedelivery.com

n this episode Israel shares some of his signature processes with us. He starts with nuggets that are solid gold for anyone transitioning from corporate to running a kingdom business, and ends with powerful strategies to find your purpose. In case you missed part 1, make sure you go back and catch it. Don't miss anything Israel shares because he is a true gem in Father's Kingdom, and he's ROCKING it in the marketplace!!BIO RECAP:Israel Duran is a sought-after business growth partner, speaker, and trainer who empowers purpose-driven leaders and corporate organizations to build profitable, impactful ventures. Many of Israel's clients, including corporate partners, now achieve multiple seven, and even eight-figure revenues, thanks to his transformative business strategies rooted in servant leadership. His mission is to help leaders leverage their skills and knowledge to create sustainable businesses that drive positive change while staying true to their core values.Discover Your "Message-to-Market" Sweet SpotYour business thrives at the intersection of your experience, education, and expertise—what you're called to release to the world and what people actually want. Nailing this sweet spot ensures you're building something purposeful and profitable. Bonus: When you align your work with your worship, it's not just a job—it's a calling. Systems Build Wealth (Yes, Even Heavenly Ones)Forget the "God will take care of it" approach. Even divine plans need solid systems! Whether it's funnels, workflows, or even meditation routines, your systems are the foundation. As James Clear says: “You don't rise to the level of your goals; you fall to the level of your systems.” Truth bomb, right? The 3 M's of Business Growth: Maker, Mistakes, MentorsIsrael credits his growth to his Maker (faith), mistakes (learning curves), and mentors (wise guides). The takeaway? Leverage all three—pray, learn, and listen to those who've walked the path before you. Support: Stop Flying SoloChristian entrepreneurs, hear this: Me, myself, and I is not a scalable strategy. Build your executive team and structure support systems for your clients and yourself. The right people + processes = kingdom-level impact without burnout.Speaking is Your SuperpowerWhether it's a TEDx stage or a Zoom room, speaking unlocks growth. Not sharing your message? Your business might be stuck because your voice is silent. Start with smaller stages if you're new, but remember—your inheritance often flows through the stage. So get out there and share your brilliance!

In this episode of The Retail Pilot, host Ken Pilot sits down first in a Pre-Flight conversation with Simeon Siegel, Senior Retail Analyst for BMO Capital Markets, to discuss the state of the Retail market both post-election and leading into the holiday season. For the main Flight, Ken speaks with Rachelle Hruska MacPherson, founder of the fashion brand Lingua Franca. Rachelle shares the unexpected journey that led her to create a company known for its hand-embroidered cashmere sweaters and socially conscious messaging.Origins of Lingua FrancaRachelle started the company unexpectedly in 2016 while dealing with stress from her previous businessThe idea came from embroidering "booyah" on an old sweater as a therapeutic exerciseEarly success came from a viral "I Miss Barack" sweater after the 2016 electionBusiness Growth and ModelLingua Franca offers custom embroidery on cashmere and cotton itemsThe company has expanded into ready-to-wear clothing and collaborationsCurrent revenue is under $30 million, with 60-70% from direct-to-consumer salesProduct and PricingCashmere sweaters with embroidery retail for around $380Cotton items start at $150, opening up a new market segmentCustom embroidery is available in stores and through an online customizerMarketing and CollaborationsGrowth has been largely organic, with minimal traditional marketingCollaborations with celebrities, artists, and brands have been key to expansionUpcoming collaborations include Wicked and Gilmore GirlsChallenges and Future PlansRachelle discusses the difficulties of scaling while maintaining brand authenticityShe emphasizes the importance of product quality and customer serviceThe company is exploring new marketing strategies, including digital advertisingPersonal InsightsRachelle shares her favorite travel destinations and TV showsShe discusses the importance of mentorship and community in the fashion industryThe episode provides an in-depth look at how Lingua Franca has grown from a personal project into a socially conscious fashion brand, navigating the challenges of scaling while maintaining its core values and unique positioning in the market.

DEUTZ AG CMD 2024: Key Takeaways In this section of DEUTZ AG's Capital Market Day, CEO Sebastian Schulte highlights the company's service business's impressive growth and future potential. With revenues surpassing €500 million in 2024, DEUTZ has set an ambitious target to reach €1 billion by 2030, leveraging its extensive global service network and exploring new opportunities. Structure and Overview of Service BusinessSebastian begins by outlining the three core pillars of DEUTZ's service business: spare parts, which contribute around 70% of service revenue; billable service hours, accounting for 8%; and engine exchange, making up 23%, where used engines are refurbished and resold. DEUTZ operates in over 130 countries through a vast network of 1,000 dealers and ensures that its engines receive comprehensive, reliable maintenance worldwide. Growth Potential in Spare Parts and ServiceThe global market for DEUTZ spare parts is estimated at around €1.1 billion, yet DEUTZ currently captures only 30% of it. Sebastian sees significant potential to grow this share to 40% or more, driving strong revenue growth. Similarly, in the billable service hours segment, DEUTZ currently serves just 14% of an €11 billion market. Increasing this penetration by a single percentage point translates into €18 million of additional revenue, presenting a clear opportunity for DEUTZ. Key Growth Strategies Network ExpansionDEUTZ is focused on expanding its service centres, particularly in the US, with significant growth potential. The company is establishing DEUTZ Power Centers (DPCs) and mobile service units, which allow technicians to respond quickly to customer needs and reduce downtime. This initiative alone is expected to contribute €100 million in additional revenue by 2030. Industrial Fleet ManagementDEUTZ is expanding beyond servicing its own engines, offering maintenance services for entire machine fleets, including non-DEUTZ equipment. Recent contracts with major OEMs in the material handling industry demonstrate the viability of this approach. Digital Business ModelsDigitalization plays a key role in DEUTZ's service strategy. The company is connecting more engines to its Fusion Hub for real-time data collection, enabling predictive maintenance. With over 10,000 engines connected, DEUTZ plans to double this number next year. The ability to anticipate maintenance needs and minimize downtime is expected to contribute €50 million to service revenues by 2030. Mergers and AcquisitionsDEUTZ's acquisition strategy is pivotal in achieving its €1 billion service revenue target. Recent acquisitions, such as Diesel Motor Nordics, Hor Shield, and a key partner in Poland, along with the Rolls-Royce Power Systems service business integration, are projected to add €200 million to service revenues. ConclusionSebastian concludes by emphasizing the carefully crafted strategies and realistic goals guiding DEUTZ's service business toward its €1 billion revenue target. Supported by innovative initiatives and a strong team, DEUTZ is well-positioned to achieve continued growth in the service sector. ▶️ Other videos: Elevator Pitch: https://seat11a.com/investor-relations-elevator-pitch/ Company Presentation: https://seat11a.com/investor-relations-company-presentation/ Deep Dive Presentation: https://seat11a.com/investor-relations-deep-dive/ Financial Results Presentation: https://seat11a.com/investor-relations-financial-results/ ESG Presentation: https://seat11a.com/investor-relations-esg/ ================================= T&C This publication is for informational purposes only and does not constitute investment advice. By using this website, you agree to our terms and conditions outlined on www.seat11a.com/legal and www.seat11a.com/imprint.

Ready to learn why I no longer use banks despite being a millionaire? In this episode, I dive into the reasons why banks might not be the best place for your money and where you should consider putting it instead.In today's episode of Building Your Money Machine Show, I unpack the operational focus of banks and how their profit-driven priorities can impact your financial growth. From high fees and low interest rates to subpar portfolio performance and biased advice, I break down the pitfalls of banking with traditional financial institutions. I also share the alternative routes I've taken, like using credit unions and online banks, to ensure my money works for me safely and efficiently.Curious about how to maximize your returns while keeping your money safe? Tune in to the full episode now!IN TODAY'S EPISODE, I DISCUSS:The profit-centric nature of banks and the conflict of interest it createsThe high fees and low returns offered by traditional banksThe benefits of credit unions including lower fees, higher interest rates, and personalized serviceThe importance of working with fiduciary advisors for tailored financial adviceHow to leverage financial technology for better returns and liquidityRECOMMENDED EPISODES FOR YOU If you liked this episode, click here to enjoy these and more: https://melabraham.com/show/I'm 63. If you're in your 40s watch this...It's not just you. Most people won't be financially freeWhat the Insurance Industry is Lying to You AboutAlarming Financial Habits That Will Surprise YouWhy Saving Your First $10k Can Change Your Life12 Most Common Regrets of Rich PeopleIf I Could Only Buy 4 Assets, This is What I Would DoRECOMMENDED VIDEOS FOR YOU If you liked this video, you'll love these ones:Alarming Financial Habits That Will Surprise You: https://youtu.be/SHTg-TA27s4 12 Most Common Regrets of Rich People: https://youtu.be/fan5rKvRafEHow to Save YOUR First $100k (My Savings Framework): https://youtu.be/cex4G3Nbqlg If I could only buy 4 assets, this is what I would do: https://youtu.be/dYohJDcGp5Y ORDER MY NEW USA TODAY BESTSELLING BOOK:Building Your Money Machine: How to Get Your Money to Work Harder For You Than You Did For It! The key to building the life you desire and deserve is to build your Money Machine—a powerful system designed to generate income that's no longer tied to your work or efforts. This step-by-step guide goes beyond the general idea of personal finance and wealth creation and reveals the holistic approach to transforming your relationship with money to allow you to enjoy financial freedom and peace of mind.Part money philosophy, part money mindset, part strategy, and part tactical action, these powerful frameworks will show you how build your money machine.When you do you'll also get over $1100 in wealth resources & bonuses for FREE! TAKE THE FINANCIAL FREEDOM QUIZ:Take this free quiz to see where you are on the path to financial freedom and what your next steps are to move you to a new financial destiny at http://www.YourFinancialFreedomQuiz.com  

Send us a textMarkus Pineyro is not just a restaurant owner—he's a visionary reshaping how we think about dining experiences. As the co-founder of OOMI Digital Kitchen, Markus has created a food hall that operates almost entirely through digital interactions, yet still boasts a remarkable 4.9-star rating. On this episode of Give an Ovation, we dive into how Markus has built a successful, customer-focused operation without the traditional face-to-face hospitality we expect from restaurants.In this episode, Zack and Markus discuss:The innovative concept behind OOMI Digital Kitchen and how it's redefining guest serviceThe importance of creating a seamless digital hospitality experience for off-premise dinersHow Markus and his team turn guest feedback into loyal customers through technologyThe value of using customer data to optimize marketing strategiesWhy complaints can be the most valuable feedback for long-term successIf you've ever wondered how to elevate the guest experience in a digital-first world, this episode with Markus Pineyro offers insightful takeaways for restaurants of any size.Thanks, Markus!

In this episode, Martha Dorris talked with the 2024 Service to the Citizen Award's Government Executive of the Year (Ken Corbin) and the Industry Executive of the Year (Lee Becker).  Ken Corbin is the Commissioner of Taxpayer Services and formerly the Chief Taxpayer Experience Officer at the Internal Revenue Service (IRS).  Lee Becker, is a Senior Vice President for Public Sector and Healthcare for Medallia. Ken has many decades of experience at the IRS where he began as a student at the age of 16.  Lee Becker was formerly on active duty in the Navy, followed by the Department of Defense and Veterans Affairs. Now, Lee serves the government through his position at Medallia.This is an inspiring episode with two leaders who shared:Their journey through their careers and leadership lessons they learned along the wayHow focusing on the experience you provide to your customers improves trust in your organization and serviceThe challenges that they have faced throughout the years and recommendations on overcoming themHow to navigate changes in AdministrationsHow the public will interact with the government in 5 years from looking into their crystal ball.We will be celebrating their accomplishments at the 2024 Service to the Citizen Awards on September 13, 2024, at The Mayflower Hotel in Washington DC. 

Let's dive into:How mowing the lawn led to military and medical serviceThe need for new mental models and ways of thinkingShifting from “I'll do it” to “I'll develop my people”Why connecting with others is a pragmatic strategy for being more productiveInsights after a tough exit interview that Tom learned a ton fromHis mission to develop stronger medical leaders through coaching programs and workshopsAnd moreCheck out The Referent Group here: https://www.thereferentgroup.com/Dr. Tom Hustead Tom graduated from West Point in the top 3% of his class and subsequently from Case Western Reserve University School of Medicine. As a retired Army Colonel, highlights from his distinguished 24-year career include being awarded Flight Surgeon of the Year for his service in combat, Outstanding Faculty of the Year for his medical teaching, and board selection as Department Chair for a family medicine residency department. As a result of his appointment by the Army Surgeon General to be the “face of military medicine” to recruit and share the Army Medicine story, Tom recognized a need and developed a passion for teaching physicians across the country to be effective, engaged leaders. In his final appointment in the military, Tom was the commander/CEO of a NATO military medical facility at the Supreme Headquarters Allied Powers Europe in Belgium. Most recently, Tom served as the CMO for the Medical Group at Baptist Health Hardin in Elizabethtown, KY where he still resides. With an emphasis on servant leadership, Tom's core conviction is that effective leadership is never about him but is focused on creating a culture where the ones he leads can thrive and succeed. Tom and his wife Cheri of 30 years live in Kentucky and have three children.

In this episode, Steve Fretzin and Nanette Fridman discuss:Expanding professional networks through board serviceThe role of lawyers in board settingsEnhancing board effectiveness through diverse skillsStrategic relationship-building in nonprofit organizations Key Takeaways:Serving on boards lets lawyers contribute to meaningful causes while boosting their skills and network, making their careers more fulfilling.Lawyers should assess board members for a diverse skill mix before joining to ensure the position offers personal growth and enrichment.Engaging with board members outside formal meetings helps build stronger relationships, increases collaboration, and generates referrals, benefiting both the lawyer and the organization.Lawyers' leadership skills are highly valued in board settings, providing effective governance and offering increased visibility and networking opportunities. "Lawyers are great board members. People love having them on the board, and they often are natural leaders. And so, they become board chairs." —  Nanette Fridman Read more from Steve at Above the Law: AboveTheLaw.com/tag/Steve-Fretzin/ Thank you to our Sponsors!Ready to go from good to GOAT? Attend PIMCOM the inaugural personal injury mastermind conference Sept 15-17, 2024. Use promo code BeThatLawyer to get $200.00 off at https://www.pimcon.org/Get Staffed Up: https://getstaffedup.com/bethatlawyer/Lawmatics: https://www.lawmatics.com/bethatlawyer/ Episode References: ReThinking Podcast by Adam Grant: https://podcasts.apple.com/us/podcast/rethinking/id1554567118About Nanette Fridman: Nanette Fridman is an organizational strategist, facilitator, and executive coach known for her dynamic and empowering approach. As the founder of Effect Collective and the author of On Board and Holding the Gavel, she excels in helping organizations and leaders optimize resources, strategize for the future, and enhance governance. With a background in corporate law and advocacy, Nanette brings a wealth of experience and high energy to her work as a national speaker, trainer, and facilitator for diverse audiences, including management teams, boards, and emerging leaders. Connect with Nanette Fridman:  Website: https://www.effect-collective.comOn Board: What Current and Aspiring Board Members Must Know About Nonprofits and Board ServiceHolding the Gavel: What Nonprofit Board Leaders Need to Know  LinkedIn: https://www.linkedin.com/in/nanettefridmanIs This Board For Me? Questions to ask: https://shorturl.at/3TilQ Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911 Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it.

Is your agency leaving nearly 2/3rds of your new client acquisition up to chance?If so, you're not alone.  But it doesn't have to be that way.According to research from WordStream, 60% of most new agency clients are coming from a channel that you can't directly control, let alone scale.That scary stat is exactly what today's guest is helping agencies avoid by building a portfolio of offers you can use to drive more inbound leads and create a re-usable marketing asset that pays for itself.Chris DuBois, Founder of Dynamic Agency OS, fell into agency life after his military service and after years helping grow Lean Labs, a HubSpot Diamond Partner, he's now helping agencies attract more leads through a portfolio of offers that compel new clients to buy from your agency.In today's conversation, you'll learn:The 5 offers every agency should have to meet buyers at different stages of their journeyHow to create a portfolio offers while staying focused on your core serviceThe marketing asset you can create that not only drives more high intent leads, but also pays for itselfResources Mentioned in Today's Episode:An Agency's Guide to Measuring And Improving Billable Utilization (Ebook)Connect with Chris on LinkedInStop Selling Implementation Services (& Do This Instead) w/ Max Traylor3 Steps to Owning Your Niche in 90 Days w/ Nick Bennett50% Profit Margins Unlocked with Time-Tracking Data w/ @MarketingMaxThe State of Agency Operations Report by Teamwork.comThe Offer Landing Page Chris MentionedThe Thank You Page Chris MentionedThe Client by Teamwork.com & UmaultWant to watch the video version of the podcast on YouTube?Check it out here: Agency Life Podcast on YouTubeHave a question about today's topic? Text it to us here!Want to get more content to support your agency life? Subscribe to the Agency Life newsletter, check out past episodes & find more content at teamwork.com/agencylife. This podcast is brought to you by Teamwork.com.

Forgotten - Genesis 40God never, ever leaves youSometimes hardships are God's way of preparing you for serviceThe proper action for a follower of God is to serve, no matter the situationGod works in His creation how He sees fitWe can't expect our path to be the same as someone else'sSometimes God's answer is wait

How is technology impacting money laundering? On this episode, I'm welcoming investigative journalist Geoff White back onto the show.In 2022, Geoff joined me to talk about his book and podcast The Lazarus Heist, the story of how North Korean hackers launched an attack on Sony Pictures in 2014.This time, he's back to talk about his brand new book 'Rinsed' which looks at money laundering in a digital world. In it, Geoff explores how thieves who steal digital money that's highly traceable, launder it so that they can make use of it? In a wide-ranging disucssion, we also talk about Geoff's work as an investigative reporter — how does he get his information, what are the risks in doing what he does and you'll hear the astonishing reasons why people you might not expect would want to talk to him, actually do.LinksHear Geoff's previous appearance on the show talking aboiut The Lazarus Heist: https://www.humanriskpodcast.com/geoff-white-on-the-lazarus-heist/His BBC World podcast of the same name - https://www.bbc.co.uk/programmes/w13xtvg9/episodes/downloadsLearn more about his new book 'Rinsed' - https://www.penguin.co.uk/books/455031/rinsed-by-white-geoff/9780241624838Geoff's website - https://geoffwhite.tech/Timestamped Notes (generateed by AI)[00:00:00] - IntroductionChristian welcomes Geoff White back to the podcast.Geoff's new book "Rinsed" and updates since his last appearance.[00:01:00] - North Korea's Cyber ActivitiesDiscussion on North Korea's cyber operations and the Axie Infinity hack.The scale and speed of the $625 million cryptocurrency theft.[00:02:00] - Money Laundering TechniquesThe importance of money laundering in cybercrime.How hackers collaborate with financial experts to launder money.[00:03:00] - Evolution of Money LaunderingThe shift from traditional cash-based laundering to digital methods.Examples of how different criminal groups use technology to launder money.[00:04:00] - Money Laundering as a ServiceThe concept of "Money Laundering as a Service."Comparison with "Hacking as a Service."[00:05:00] - Classic Money Laundering StagesExplanation of the three stages: placement, layering, and integration.Historical context with examples from the 1980s.[00:09:00] - Digital Era of Money LaunderingChallenges of tracing digital money.The global nature of digital money laundering and its implications.[00:10:00] - International and Technological AspectsHow criminals use technology to launder money across borders.The role of cryptocurrency in modern money laundering.[00:13:00] - Role of Financial InstitutionsThe involvement of traditional financial institutions in money laundering.How compliance teams can combat these activities.[00:14:00] - Investigating Money LaunderingGeoff's research methods and challenges in uncovering these stories.The importance of firsthand accounts and digital breadcrumbs.[00:17:00] - Notable CasesKey cases from Geoff's book, including the Axie Infinity hack and others.The significance of technology in these crimes.[00:20:00] - Interaction with Law EnforcementExperiences with law enforcement agencies during investigations.The case of the Instagram influencer Hushpuppi.[00:23:00] - Personal Safety and Cyber RiskGeoff's approach to managing personal cyber risk.The importance of separating public and private online personas.[00:26:00] - The WannaCry Ransomware AttackChallenges in tracing ransomware payments.A specific investigation into the WannaCry attack.[00:28:00] - Future of Cyber RiskGeoff's views on the future of cyber risk and AI.The potential for AI to assist both criminals and investigators.[00:34:00] - Regulation and TechnologyThe need for proactive regulation in tech and finance.Challenges faced by regulators in keeping up with rapid technological advancements.[00:40:00] - Title and Cover of the BookThe process behind choosing the book's title, "Rinsed."Importance of a compelling cover and subtitle.[00:42:00] - Continuous Learning in CybercrimeThe evolving nature of cybercrime stories.The impact of new developments on the book's content.[00:46:00] - Tech Enablers and Libertarian ViewsCommon traits among tech enablers in money laundering.The vision of a new world driven by innovative financial technologies.[00:51:00] - Advice for RegulatorsGeoff's perspective on how regulators can keep pace with technological change.The balance between enabling innovation and preventing crime.[00:55:00] - ConclusionGeoff's final thoughts and a reminder about his book "Rinsed."Encouragement to support local bookstores through Bookshop.org.

This week on the podcast, we're exploring the Right Angle Cross of Service, which includes gates 17, 18, 52 & 58 and is one of the incarnation crosses that forms a channel through the 4 gates that are activated.  Anyone who has the Cross of Service will have the 18-58 Channel of Judgement defined through these placements in their Incarnation Cross. It brings together the energy of opinions, concentration, joy, and a drive to improve what isn't serving the collective. All 4 gates are a part of the Understanding/ Logical Circuit in the Collective Circuitry. In this episode, I'm joined by Vanessa Long, who is a 3/5 Emotional Generator with the Cross of Service 1 to talk about her experience with this cross. INSIGHTS:The influence of the 18-58 channel on the Cross of ServiceThe shadow of this incarnation cross- when opinions and judgements are turned inward The experience of having 3 right-facing variables with so much logical energy in Vanessa's chartHow the 4 gates in this cross are used to be of service How Vanessa's Profile and Variable configuration influence her experience If this episode resonates with you, make sure to subscribe to the podcast so you never miss an episode. Take a screenshot, share it with your friends on social media, tag me (@iamrandilee), and let me know what your biggest takeaway was from this episode.  Connect with Vanessa on her website If you find value in this type of content and would like to see the Uplifting Podcast continue to produce new episodes, please make a donation.  Liberate the Mind: Through Differentiating Your Inner + Outer Authority- masterclass series available for free until 4/30/24Illuminate Your Incarnation Cross in a personalized 1:1 readingSupport the showConnect with Randi on Instagram and TikTok, learn how you can co-create magic together and Join Embodiment by Design: FREE community on Mighty Networks

Register here for the webinar, Working Capital 101https://bit.ly/3IGEZWQGet $200 off your ticket to the M&A Launchpad Conference in Houston on May 11th:https://www.malaunchpad.com & enter code ACQUIRINGMINDSStephen Olmon & Collin Trimble set out to roll up the alarm industry in Texas. Alarm Masters is their first acquisition.Topics in Stephen and Collin's interview:All about the alarm, fire, & security industryTheir roll-up strategyMoats in the form of risk and licensing requirementsValuation based on monthly recurring revenueEducating their lenders on industry practicesUsing a holdback to mitigate attrition riskChoosing to offer both installation and serviceThe supply of technicians in this industryThe value of Collin's sales skillsStrategic questions they asked during due diligenceReferences and how to contact Stephen and Collin:Stephen Olmon TwitterStephen Olmon LinkedInCollin Trimble TwitterCollin Trimble LinkedInAlarm MastersWork with an SBA broker who focuses exclusively on helping entrepreneurs buy businesses:Matthias Smith of Pioneer Capital AdvisoryGet a complementary pre-acquisition HR & PEO review for your target business:Contact mark@aspenhr.com or visit Aspen HRConnect with Acquiring Minds:See past + future interviews on the YouTube channelConnect with host Will Smith on LinkedInFollow Will on Twitter

Join George in this deeply personal, emotional and introspective conversation with his friend Andrew Schubert about their journey of healing, self discovery, transformation and personal growth.Both Andrew and George share experiences regarding their trauma, feelings, self-reparenting, and the impact of past experiences on their present relationships. They reflect on what they went through with rage, anxiety, and the role of feelings in decision-making. Throughout the conversation, they share how their perspectives on emotions and healing have evolved over time and the impact of these changes on their relationships.This is a great episode to listen about the power of vulnerability and feeling, as well as the importance of service and supporting others. Grab your earbuds and tune in to learn how…Deep relationships can be formed through vulnerability and serviceThe power of community and support can lead to breakthroughsEmbracing feelings and emotions can lead to transformationBreaking the cycle of rage and anger through self-awareness and intentionalityEmotional intelligence is crucial in parenting and building strong relationshipsReparenting and modeling feelings is important for children's emotional development–We weren't meant to do this alone… Whether it be business, relationships, or life. This is why this is an invitation for you…to join us inside the Relationships Beat Algorithms Alliance!!!Click here for a summary of the Alliance because if you're coming here into the show notes, there's a good chance you already know! ;)—Discover the transformative power with one of George's top 10 books "Stillness Is the Key" by Ryan Holiday. In our fast-paced world, this book serves as a personal guide to navigating life's chaos, finding meaning, and achieving excellence. Shop here

The Robodebt Royal Commission highlighted the tremendous impact government policy gone wrong can have on the lives of Australians. The evidence given at the royal commission hearings also brought into question the state of ‘frank and fearless advice' in the service.In the first rerun of our best episodes in 2023, we revisit our conversation with two public service leaders: Dr Gordon de Brouwer PSM FIPAA, the Australian Public Service Commissioner, and Kathy Leigh, Head of Service and Director-General of the Chief Minister, Treasury and Economic Development Directorate, ACT Government. We examined the impact of robodebt, and discussed how the public service might reinforce its values around integrity, and rebuild courage and pride in its work.Discussed in this episode:The importance of empathy and compassion for those affected, the public, and the public serviceThe role of impartiality and objectivity in giving policy adviceBest practice behaviour and delivery to further embed integrity cultureWhat a modern and responsive public service should look like. Hosted on Acast. See acast.com/privacy for more information.

Meet a true Hospitality Professional. Mr. Matthias Sutter, the Rep. Director of Shangri-La Hotels Japan and the GM of the Shangri-La Hotel Tokyo.  We discuss Japanese customer service, how different nationalities have different hospitality expectations, his two requirements for anyone to succeed in the hotel business, and how starting off in Food & Beverage helped craft his strong sense of hospitality.  We also talk Trip Advisor, hotel rankings, and the guest comments he likes the most.  If you are curious about how luxury hotel GM's think, practice, and teach customer service and hospitality, this episode is a must-listen. Other topics we cover:Why hotels are an "El Dorado" for customer serviceThe three topics to never discuss with hotel guestsDifferent cultures have different interpretations of hospitalityJapanese service vs. other Asian countriesPreparations for the Shangri-La Kyoto openingGuest comments which led to innovative and successful promotionsHotel "brands" have separate DNA, thus some customer focus differences   Japanese "guest comment" tendenciesThe Free Unsolicited Business Idea   The Shangri-La Hotel Tokyo: https://www.shangri-la.com/tokyo/shangrila/Japan Adventures via Camper Van = Dream Drive: https://www.dreamdrive.lifeMore Now and Zen Japan episodes: https://www.nowandzen.jp/

In this latest City Council recap from Tuesday, December 5, 2023, Steve and Katie connect with Redding Electric Utility Director Nick Zettel for an electric rate update and also  give a quick overview of the items discussed, including:City of Redding Attorney Barry DeWalt honored for years of serviceThe new Mayor and Vice Mayor selectedRedding Electric Utility Rate IncreasesHousing and Homelessness Incentive Program (HHIP) updatePlease find additional resources below for more information on these topics.Council Meeting Agenda>>Check out the video here>>Read the transcript here>>Contact the City of Redding Podcast Team Email us at podcast@cityofredding.org Connect with us on Facebook, Twitter and Instagram Visit the City of Redding website Love the podcast? The best way to spread the word is to rate and review!

In this powerful episode, Antonio Neves sits down with Robert and Sharla Snow to discuss the secrets to relationship success. Some of the key topics covered include:Marriage phases and how to grow through themRed flags like contempt, complacency, and ignoring bids for connection Practical ways to put your spouse first, like daily rituals and prioritizing quality timeDeveloping marital fitness with stress-reducing conversations and acts of serviceThe importance of managing conflict positively and growing togetherSpeaking words of appreciation daily to counteract the toxicity of contemptIf you're looking to strengthen your relationship, tune into this must-listen episode for evidence-based insights and action steps you can start applying today.Resources Mentioned In This Episode:Gottman Research - https://www.gottman.com/about/research/ MYM Resources:8 Pillars Of An Exceptional Marriage - ​​https://masteryourmarriagepodcast.com/8-pillarsBecome FREE of resentment ➡️ https://forgive.masteryourmarriagepodcast.com/Connect with Antonio Neves:Website - https://theantonioneves.com/ Instagram - https://www.instagram.com/theantonioneves/ Connect with Robert and Sharla Snow:Website: https://masteryourmarriagepodcast.com/Instagram - https://www.instagram.com/masteryourmarriage/Facebook - https://facebook.com/masteryourmarriageTikTok - https://www.tiktok.com/@masteryourmarriage

We're so excited to be back for season 2 of the podcast! Today we are joined by a very special guest, Josh Catlett. Josh and his family are the proud owners of the local Runza franchises in North Platte. He's here to give us an inside look at Runza's history, community involvement, and plans for the future. As community leaders and local business owners, Josh and his family are heavily invested in the North Platte area. You'll learn about Runza's partnerships with charitable organizations like the Alzheimer's Association and TeamMates, and how they strive to be more than just a fast-food joint. Josh also shares what it's like to move restaurant locations and shares a sneak peek at some new menu items on the horizon.Whether you're a lifelong Runza enthusiast or simply curious about the business behind a beloved Runza sandwich, tune in to this episode to get a look from the inside. And don't forget to add mustard to your next Runza!Here's some of what we discuss in this episode:How Josh's family became involved with Runza in the early 80sWhat is it like to open a new Runza location and how long did the process take?Runza's commitment to fresh, high-quality ingredients and serviceThe community initiatives that Runza is actively involved in Asking For a Friend Segment: Is it a good time to buy a house in the current housing market?What's next for Runza, and what exciting menu offerings can customers expect in the future?For more, visit us online: https://nebraskalandbank.com/podcastIf you enjoyed the episode, please rate, review & subscribe!Follow us on Social:Facebook: facebook.com/NebraskaLandBankPodcastYouTube: youtube.com/NebraskaLandBankInstagram: instagram.com/NebraskaLandBankThis episode is brought to you by NebraskaLand Bank. We are Member FDIC and an Equal Housing Lender.

Do you want to create a customer-centric culture that prioritises exceptional customer experience? This week, we enjoyed learning from the internationally sought-after speaker, author, and organisational consultant Joseph Michelli. Joseph started his consultancy journey working for the Pike Place Fish Market in Seattle. Since those early days in his career, he's worked with some of the biggest brands in the world, including Starbucks, Zappos, Mercedes Benz and Ritz Carlton. In this episode, Joseph shares some great stories about excellent customer service he has seen throughout his career and how leadership plays a pivotal role in prioritising a customer-centric culture. He dived into his work at Ritz Carlton, Mercedez Benz and Starbucks, all experiences from which he wrote fantastic books. If you want customer service to be at the heart of your strategy. Joseph explains what do you need to do. How to map out the customer journey, finding those high-value touch points.  An energising conversation. Download and listen to learn more. On today's podcast: A passion for being of service to othersThe Ritz Carlton's standard of serviceThe pivotal role of leadership in customer serviceExploring the power of emotionShifting towards technology-aided service Follow Joseph Michelli:WebsiteLinkedInFish Throwing at Pike Place Fish Marketplace in Seattle Book recommendations: The Experience EconomyThe Airbnb wayThe New Gold StandardThe Starbucks ExperienceThe Zappos ExperienceDriven to Delight Enjoyed the show? Leave a Review  

Everything you need to know about the new iPhones and why you may not want themIf you still use DVDs there is a new mail-order serviceThe ultimate job if you are a Taylor Swift fan

Topics CoveredDaniel shares why companies like Uber are getting involved in the future of healthcareHow DispatchHealth is using technology to provide safe and efficient home healthcare services and the different ways patients can access itLearn about the Quadruple Aim of healthcare and how DispatchHealth is achieving it through its serviceThe potential benefits of home healthcareHow DispatchHealth is using technology to improve its follow-up process and operationsHow patients' willingness to open their homes provides valuable insights into their social determinants of healthThe benefits of recovering in the comfort of one's own homeDaniel shares the different types of healthcare engagement, including digital-only, telehealth, in-person interaction, and healthcare at home, and the potential for healthcare at home to provide access and equity on a global scaleConnect with Daniel GrafDaniel on LinkedInConnect with Dr. Jessica Shepherd & Dr. Gautam GulatiDr. Shepherd on LinkedInDr. Shepherd on TwitterDr. Gulati on TwitterDr. Gulati on LinkedInResourcesDispatchHealthViVE

In this episode of ill communication, you're going to find out how I built a multi-six-figure business without any complicated funnels, huge ad spend, massive teams, or major stress. You'll learn my favorite tools to keep things simple and easy as I've grown my business. Plus, I share a way to get your hands on some of my favorite zero-cost, minimal-effort, low-key launch strategies so you can grow your business without spending thousands of dollars on ads or complicated funnels. Topics covered in this episode include:Why you don't need anything flashy to find successThe only free tool you need when launching a new offer or serviceThe power of a simple monthly marketing momentSimple strategies to promote monthly marketing momentsOther free ways to promote yourself that don't take much timeDon't listen to people who tell you launching a new offer or service has to be complicated. Tune in to learn how to do it the simple, easy, and effective way! Show notes are always available at www.kimkiel.com!Resources Mentioned:Join the Low Key Launch Formula Workshop: www.kimkiel.com/lowkeylaunchformulaLearn more about Laura Wright: https://www.laurawrightofficial.com/Learn more about Amber Annette: https://amberannette.com/I would love to connect on Facebook: www.facebook.com/KimKielCopy, Instagram: www.instagram.com/kim_kiel_copy, and Linkedin: www.linkedin.com/in/kimkiel

Perhaps nobody is better at helping people unlock themselves than the Buddhist meditation teacher George Mumford who taught meditation to Michael Jordan and Kobe Bryant. He's also worked with inmates, police officers, and corporate executives. There's a reason why they call him the “Performance Whisperer.”George has an incredible story: he began teaching mindfulness and meditation after kicking a serious drug habit, leaving a career as a financial analyst, and then earning a master's in counseling psychology. He's got a new book, it's called Unlock: Embrace Your Greatness. Find the Flow. Discover Success. His first book was called The Mindful Athlete: The Secret to Pure Performance. If you want to hear him talk about that book, we've put links in the show notes to his prior appearances on this podcast. In this episode we talk about:What it means to be in flow and why many of us may be achieving that state more than we thinkHow to challenge negative self-talkThe importance of gratitudeThe importance of serviceThe importance of making mistakes (as George says, “no struggle, no swag”)How to recognize what he calls your hideouts Why he identifies as an empath and why he believes this may have played a role in his addictionAnd George's take on often misunderstood terms such as love, hope, and faithFull Shownotes: https://www.tenpercent.com/podcast-episode/george-mumford-589 See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Psychology of Customer Engagement: How Loyal Customers Accelerate Growth and Provide a Competitive Advantage   This week we welcome Jermaine Edwards to the Digitally Irresistible podcast. Jermaine is a leading customer growth expert, advisor, international speaker, and award-winning author.  With more than 20 years of sales and leadership experience, Jermaine specializes in working with brands to build customer loyalty. Since 2016, his clients have delivered more than $250 million in value to their customers. His revolutionary customer loyalty strategies improve retention, fuel revenue, and provide a competitive advantage in tough market conditions.   On this episode, we discuss how Jermaine's secrets of unshakeable loyalty use proven psychological principles to engage customer loyalty and accelerate brand growth.  Advising Brands in Customer-Oriented Strategies for Success A self-described Jamaican farm boy who grew up in London and studied in Germany, Jermaine became a customer-growth enthusiast because of great mentors he had early on in his career.  Of all the businesses he worked with, Jermaine noticed that the most successful were customer oriented. This inspired him to develop a path for customer growth that small and midsize enterprises (SMEs) could apply to gain a needed advantage in tough climates.  Jermaine is now an established leader in customer loyalty. His business advises both SMEs and top global industry leaders to adopt a customer-centric approach to growth. His secrets of unshakeable loyalty transform the way CX leaders partner with their teams and communities to achieve success.  Unlocking the Secrets of Unshakeable Customer Loyalty Conversations about customer loyalty usually center around three different types: rational, emotional, and behavioral. These individual strains are all important concerns for engaging with customers, but for truly impressive results, the discussion has to go further.   Jermaine's model for unshakeable loyalty goes above and beyond by tapping into known and observable qualities that brands and CX leaders can utilize in their customer base. By creating a relationship between the customer and the brand that is as important to the customer as the product or service being provided, unshakeable loyalty offers a uniquely successful strategy for increasing customer retention and revenue.  Principles of Psychology Can Improve Customer Retention The current global marketplace often prioritizes quantitative factors such as sales or cutting-edge developments in technology, but the benefits of a value-based, emotional connection with customers are important as well. Shared conversation and values with customers leads to a much more distinct, powerful, and cohesive loyalty.  There are three factors in creating this connection. 1.    Psychology. Or, in other words, what we believe, understand, and value about how we connect with others. 2.    Proximity. Proximity isn't just about physical closeness but social closeness: it's our sense of what groups we belong to and how meaningful they are. 3.    Power. Power refers to the influence we have with others and the leverage we have to engage in deeper, richer conversations.   While all are relevant, psychology is the linchpin that holds everything together. Customers are people. Their needs and habits can, to a degree, be predicted, allowing CX leaders to unlock shared values and connections to improve customer engagement and cultivate loyalty. The Endowed Progress Effect Motivates Customers to Engage and Achieve Brand Goals  An effective strategy for unlocking this psychological connection is called the Endowed Progress Effect. This effect describes how people provided with artificial advancement toward a goal feel invested in reaching that goal. Rather than just educating a client or pushing for product engagement, this technique helps customers feel intrinsically motivated to achieve a goal set by the brand. Jermaine says the key is to tap into customer beliefs and values. Customers are more willing to engage when a brand has demonstrated that they understand and share their values. With this alignment, CX leaders can direct customers toward a goal. The Endowed Progress Effect is successful with customers by enabling brands to map out what motivates customers' affinity with the brand. Brands can identify the values that underlie these motivations, and synthesize this information into goals that align the brand with customer values. Telling the Brand's Story Through Shared Customer Values and Experiences To establish this human connection, it helps to think of strategy in terms of three types of stories. This framing allows for a more organic, flexible approach that is necessary for a customer-centric foundation.  Story 1: Relationship Between Customer and CompanyThe first story is about the relationship between the customer and the company. This precedes the product or service and is all about identifying the values and needs of the customer base. Brands must initiate a dialogue with their customers that extends beyond a sales pitch – a real conversation with real connection gives customers the freedom to express the values they expect the brands they support to share.  Story 2: Relationship Between Customer and Product or ServiceThe second story is about the relationship between the customer and the product or service. When the customer is grounded in supporting the brand's values, the intrinsic motivation to support what the brand offers is already there. It is still up to CX leaders to maintain an active dialogue throughout this stage (here is where the Endowed Progress Effect comes in). Active participation focused on an end goal incentivizes customers to maintain their relationship with the brand in tangible ways. Story 3: Shared Experience and Value Between Customer and BrandThe third story is mostly unseen: it's about the shared experience and value created between the brand and the customer. This can be defined in many ways, from customer retention rates to revenue generation. This part of the story is where unshakeable loyalty manifests, creating new potential for brand growth and success. Embracing the Human Connection in Customer-Brand Relationships Produces Powerful, Measurable Results  Many brands are already expanding their growth potential by tapping into the secrets of unshakeable loyalty. This strategy enabled a well-known shoe brand to reach a 93% return rate for customers. The customers return to buy shoes because they believe their support of the product and brand makes a difference. When customers can connect a brand to their personal values, it creates a sense of pride that incentivizes them to maintain a loyal relationship with the brand.  While products and services evolve and become obsolete, customers will always be relevant. Understanding and utilizing principles of psychology equips brands to engage with their customer base in powerful ways that produce results. The shared values, stories, and emotions at the heart of every customer-brand relationship are what make unshakeable loyalty such a critical component of any brand's success. What Jermaine Does for Fun A former cello player himself, Jermaine enjoys listening to orchestra music and attending the theater. This love of music, particularly string instruments, is shared by his daughter, who has played violin with the London Symphony Youth Orchestra.  To learn more about Jermaine, visit him on LinkedIn, Twitter, and his website at www.jermainedwards.com. Watch the video here. Read the blog post here.     

The Robodebt Royal Commission has shone a light on the tremendous impact government policy gone wrong can have on the lives of Australians. The evidence given at the royal commission hearings has also brought into question the state of ‘frank and fearless advice' in the service.On this episode of Work with Purpose, together with two public service leaders – Kathy Leigh, Head of Service and Director-General of the Chief Minister, Treasury and Economic Development Directorate, ACT Government and Dr Gordon de Brouwer PSM FIPAA, Secretary for Public Sector Reform – we examine the impact of robodebt, discuss how the public service might reinforce its values around integrity, and rebuild courage and pride in its work.Discussed in this episode:The importance of empathy and compassion for those affected, the public, and the public serviceThe role of impartiality and objectivity in giving policy adviceBest practice behaviour and delivery to further embed integrity cultureWhat a modern and responsive public service should look likeShownotes:Royal Commission into the Robodebt SchemeThe Guardian | RobodebtIndependent Review of the APS | Public service value statementAPS Reform Office | Have your say Hosted on Acast. See acast.com/privacy for more information.

On today's episode, I'm joined by Ron Benegbi, Founder & CEO of Uplinq.Ron and I discuss his history of entrepreneurship and how it ties closely to his family's journey as immigrants. We talk about the SMB credit score, the shifting definition of small business, the overuse of as-a-service, getting more lenders to yes, fraud detection as a byproduct, raising capital, the NFL Draft, and much more.A couple of short PSAs:We are still accepting applications for PitchIt at Fintech Nexus USA 2023, head to (https://www.fintechnexus.com/usa/2023/startups/) Fintech Nexus dot com for details. The link will be in the show notes.If you want to sponsor an episode, come on as a guest, or sponsor one of our many digital or in-person offerings, please reach out anytime at todd@fintechnexus.com.Without further ado, Ron Benegbi, Founder & CEO of Uplinq. Enjoy the show.Episode highlights includeRon's entrepreneurial backgroundThe founding story behind UplinqThe lack of an SMB credit scoreThe overuse of as-a-serviceThe various definitions of small businessHow lenders get to yes more oftenBetter data equals lower defaultsThe fraud byproductNo regretsRecommended reading - Good to Great by Jim CollinsThe struggles of raising capitalAnd much more…Connect with Ron on LinkedInConnect with Uplinq on LinkedInApply for PitchIt at Fintech Nexus 2023 HEREConnect with PitchIt:Tweet me @ToddFintechConnect with me on LinkedInFind previous PitchIt episodesEmail me at todd@fintechnexus.comUntil next time.

On today's episode, I'm joined by Ron Benegbi, Founder & CEO of Uplinq.Ron and I discuss his history of entrepreneurship and how it ties closely to his family's journey as immigrants. We talk about the SMB credit score, the shifting definition of small business, the overuse of as-a-service, getting more lenders to yes, fraud detection as a byproduct, raising capital, the NFL Draft, and much more.A couple of short PSAs:We are still accepting applications for PitchIt at Fintech Nexus USA 2023, head to (https://www.fintechnexus.com/usa/2023/startups/) Fintech Nexus dot com for details. The link will be in the show notes.If you want to sponsor an episode, come on as a guest, or sponsor one of our many digital or in-person offerings, please reach out anytime at todd@fintechnexus.com.Without further ado, Ron Benegbi, Founder & CEO of Uplinq. Enjoy the show.Episode highlights includeRon's entrepreneurial backgroundThe founding story behind UplinqThe lack of an SMB credit scoreThe overuse of as-a-serviceThe various definitions of small businessHow lenders get to yes more oftenBetter data equals lower defaultsThe fraud byproductNo regretsRecommended reading - Good to Great by Jim CollinsThe struggles of raising capitalAnd much more…Connect with Ron on LinkedInConnect with Uplinq on LinkedInApply for PitchIt at Fintech Nexus 2023 HEREConnect with PitchIt: Tweet me @ToddFintech Connect with me on LinkedIn Find previous PitchIt episodes Email me at todd@fintechnexus.com Until next time.

This week on The Melting Pot, we learned from Gene Browne, founder of The City Bin Co. Gene has led this company to be a five-time winner of the ‘Deloitte Best Managed Company' in Ireland, as well as a two-time National Winner of the European Business Awards - Customer Focus Category for 2013 and 2017.In this episode, Gene walks us through his journey from founding his business, how he scaled up, what tools he used, and how important Rockefeller Habits have been to him, how he then did a reverse takeover and cultural transformation of a business in the Middle East.  Download and listen to learn more. On today's podcast: The beginning and rise of City Bin Co. Delivering great service, no matter the industryStarting in the waste management industry in the 90s VS today Building a culture around serviceThe secret to getting outstanding NPS scores Follow Gene Browne:WebsiteLinkedIn Book recommendations: Scaling Up by Verne HarnishGood Strategy, Bad Strategy by Richard RumeltThe Hard Thing About Hard Things by Ben Horowitz Enjoyed the show? Leave a Review  

In this episode, you'll also hear:A simple but powerful reminder that will keep you focused on your higher callingWhy writing your book is more than just an intellectual exercise or a choreWhat to do when you start to feel doubt or discouragementThe potential consequences of not pursuing your higher calling to write and publish your bookEvery author has a story to tell — a story that has the potential to change lives, to inspire, and even to revolutionize the world. But getting a book from concept to print is easier said than done. It takes focus, commitment, and lots of hard work. And it's easy to get sidetracked by the demands of everyday life or simply to forget that there is power in finishing what we start. But if you choose to believe that you have a higher calling as a Christian author and that your story deserves to be heard by the world, then you need to understand how to keep that fire alive in your heart and how to make sure you do whatever it takes to get your work into the world. Because that moment — the moment when your work gets out into the world — can literally change lives forever. Your Book Is an Act of ServiceThe good news is there's an incredibly powerful way to help you stay motivated and inspired to finish your book. And it is this: to remind yourself daily of the hell that people are in right now because they don't know what you know, and to remind yourself that you have been called by God to set people free. When you understand your higher calling, it provides incredible motivation for writing and publishing your book. Just think about all the people in the world who are living without knowledge and without hope, people who are bound by their own ignorance and unable to see the truth. Your book will be a tool that helps these people out of their darkness and into a new light — a light of knowledge and understanding, one where they will finally be free. Suddenly, writing your book becomes much more than just an intellectual exercise. It's an act of service to those who are in need.When you write your book with others in mind, your words become so much more powerful and meaningful. You become inspired with renewed purpose and passion. Think about it:Your story could potentially save someone's life or make someone's life better Your words could give someone hope or empower them with newfound knowledgeYour advice could bring about joy or comfort during difficult and devastating times Suddenly, writing doesn't feel like such a chore anymore. Instead, it feels like an honor, an opportunity to serve others through our work.Don't Forget Why You StartedUnfortunately, we can easily forget why we started to write in the first place — the fact that we have knowledge that needs to be shared by others. That's our higher calling from God, but it can be easy to lose sight of it.Remember, there are people desperately searching for answers and unable to find them on their own. They're unable to find those answers without you. When you keep this in mind throughout your writing journey, it gives you strength and courage when things get tough. So when doubt creeps in, or discouragement threatens to overtake you, remember that you're not just doing this for yourself. You're also doing it for others who need this information. For those whose lives could be changed forever if they only had access to what you know.It's time to challenge yourself to pursue that higher calling. Take action today —  start taking the steps that are literally going to set others free. As an author, entrepreneur, and expert, you have unique gifts and talents that can help others get out of their own personal hell. Whether it's escaping the rat race, learning how to manage their finances better, getting closer to God, or being a more effective leader at work or at church, you have something special that can help others find freedom from their current circumstances. But the problem is that unless your stories are told, those people will remain trapped in their current situations. That's why you have to stay focused on your writing project and finish it as soon as possible. Remember Your Higher CallingKnowing that you can make a real difference in someone's life is a powerful motivator for staying on task with your writing goals. So remind yourself of your higher calling as an author with the power to change lives during the inevitable moments when it gets hard, boring, or just plain difficult. When you tap into this higher calling for motivation, it helps keep you focused on the bigger picture, knowing that what you're doing matters — not just for yourself, but for others who need your help and insight. Charles Gill said it well: “There are many wonderful things that will never be done if you don't do them.”Our lives are full of potential that can easily go to waste if we don't take the initiative and we're not proactive in pursuing our goals. But far too often, our thoughts remain just that — thoughts. Though it may be intimidating to step outside of your comfort zone and put energy into something new, the effort you put forth in those moments is always worth it. There's so much beauty in pushing ourselves to do something extraordinarily, in trusting God and discovering our inner strength, and then seeing the results of prayer, perseverance, and patience working together. You never know what successes lie ahead for you and how many lives could be changed until you make the decision to begin. So many wonderful things could be yours, if only you start now. BIO:My name is Tamara "Coach Tam" Jackson and I am a published author, Facebook© Certified Digital Marketer, host of the Top 100 Publishing Secrets podcast, and founder of The Christian Authors Network (C.A.N.) Facebook© community. I specialize in helping mission-driven authors, coaches, and entrepreneurs increase their exposure, impact, and income through strategic self-publishing and digital media appearances. Just say yes and we will work together to attract a tribe of loyal followers that 1) "get you", 2) love what you do, and 3) are happy to invest in your book, business, cause, or movement. Plus, we will accomplish all of this without fake, salesy, sleazy, or manipulative tactics. Yes you CAN write, publish, and profit in a way that honors God; join the community today at https://christianauthors.net/fbgroup.   GET CONNECTED:Connect with fellow Christian Authors: http://christianauthors.net/fbgroupDownload the Free Christian Author Marketing EBook: https://265point.com/secretsbook1Get Booked as a Guest Speaker for Free: http://christianauthors.netFollow Tam on Facebook: https://www.facebook.com/TamaraJacksonTransformationExpert/Interact with Tam on Instagram: https://www.instagram.com/fitnesstamara265/

00:00 - OPEN This SUV is cheaper than it should be because a lot of people forgot about it, or never knew what it was in the first place. If you find the right example, it makes a nearly perfect personal or family commute-to-work, haul-your-kids, haul-your-stuff and go-on-a-getaway vehicle that's really affordable. 01:20 - INTRO - 2nd Gen Isuzu Trooper – A Cheap and Nearly Perfect SUVSold from 1992 to 2002, the Isuzu Trooper offers used car buyers tremendous value, and it easily fills the desire many have for a nearly perfect, yet affordable used 4x4 SUV. 05:20 - Why You Might Want OneYou want a competent, off-road capable family truckster or personal adventure vehicle, but you're cheap, like me, and you don't want to pay a lot of moneyYou like to keep things neat, so you store them in a box. And the Trooper is basically a box, which makes it perfect for carrying you people and all your stuff to your next adventureYou like old-school 4x4s, but you're shocked at the high prices for high-mileage vehiclesYou like the idea of finding and driving a 'hidden gem' like the Trooper 07:10 - What Makes The Trooper So Great? Isuzu SUVs were good quality vehicles. Sturdy body-on-frame 4x4 chassisEnough ground clearance for your outdoor adventuresPart-time 4-wheel drive with hi/low transfer caseLimited slip rear differentialBoxy shape offers plenty of space to haul people and stuffLarge windows make it easy to see outsideNo excuses/adventure ready/worry-freeGood examples are still very affordable09:55 - What's Not So Great?Isuzu passenger vehicles are no longer sold in the USNo Isuzu dealerships for parts and serviceThe newest Trooper is more than 20-years old. You ego may not be able to handle driving an old SUV12:15 - Notable Model Year Changes Over Time1992 was the first model year for the 2nd Gen TrooperA 2-door RS version joined the line up for 1993 4-wheel ABS - optional on S and RS models and standard on LSDual airbags were added to all Trooper trim levels in 1995A shift-on-the-fly 4WD system was standard on all 1996 TroopersIn 1996, all trim levels had a 3.2-liter V6 that made 190-hp1996 was also the first year of the Trooper-based Acura SLX SUV4-wheel ABS became standard on all Trim levels in 19971998 and later Troopers got a face lift and a larger 3.5-liter V6 that made 215-hp and 230-lb.ft. of torqueTorque On Demand (TOD) 4WD system became standard on all automatic-equipped Troopers in 1998In 2000, rear-drive only models were offered for the first time18:00 - Which Features Are Most ImportantFor safety, dual airbags and 4-wheel anti-lock brakesFor convenience, the addition of shift-on-the-fly 4WDFor power, the 1998 and later 3.5-liter V6 with 215-hpI personally prefer the manual transmission over the automatic20:15 - What Else Should You Look For When Searching For a 2nd Gen Trooper? Vehicle condition is most importantMinimal owners (preferably 1 or 2) Maintenance and repair recordsNo accidents/No salvage or rebuilt titleVet the car at least 3 times (when you first see the ad, when you call and talk to the owner and finally in person) Slow down and take your time when viewing in personGet a Carfax if necessaryHave a pre-purchase inspection done by a Trooper mechanic24:10 - What Should You Expect To Pay?...

Brian Lee is a rock-star serial entrepreneur and incredibly successful venture capitalist. He is also a great philanthropist dedicated to leaving and impact and giving back to the community.He is a co-founder and ex-CEO of LegalZoom, a co-founder and ex-CEO of ShoeDazzle, a co-founder and ex-CEO of the Art of Sport, co-founder and current CEO of Arena Club, and co-founder of the incredibly successful venture capital firm, BAM ventures.Brian Lee is also an amazing person, dear friend, and a mentor and I am very grateful for having him on In Search of Excellence!(01:04) – Working with Celebrities (Kobe Bryant and Kim Kardashian)Learning about the power of influencers(08:45) – The Importance of PassionArena club: Passion not only about the mission, but also the serviceThe idea was to digitize the physical and build a community(14:43) – The Entrepreneurial Desire to Fix What is BrokenEntrepreneurs are not happy with the status quo – change themGood preparation is extremely important to be successful (sometimes it doesn't work, but that's ok)(17:40) – Extreme Preparation at LegalZoom(54:15) – Advice to Students Who Want to Pursue Venture CapitalToday we have all kinds of venture capitalUse a unique approach if you do not have industry contacts (go to events and meet people, go to LinkedIn, find mutual contacts)Raising capital for LegalZoom (persistence is the key, you are literally begging for money) – you have to be that annoying person(29:06) – What's the Secret of Work-Life Balance?Working around 100 hours a week, no social life, things are different nowTip for organizing emails(34:20) – The Most Important Elements of SuccessWork and work ethic, being empathetic and understanding people, having a good support networkEveryone has a different path, and every company culture is different(39:43) – Philanthropy and Giving Back to the CommunityBrian's philanthropic workThe importance of doing good and making an impactResources Mentioned:LegalZoom: https://www.legalzoom.com/The Honest Company: https://www.honest.com/Delivering Happiness, by Tony Hsieh: https://www.amazon.com/Delivering-Happiness-Profits-Passion-Purpose/dp/0446576220 Sponsors:Sandee – https://sandee.com/Bliss: Beaches – https://www.amazon.com/Bliss-Beaches-Randall-Kaplan/dp/1951836170/Want to Connect? Reach out to us online!Website – https://insearchofexcellencepodcast.comInstagram – https://www.instagram.com/randallkaplan/LinkedIn – https://www.linkedin.com/in/randall-kaplan-05858340/

Dustin Mares is the Co-Founder of Meal Outpost, a pioneer in developing the virtual table touch. Meal Outpost enables restaurants and staff to create an additional revenue stream by licensing existing brands from an established brick-and-mortars. Tune in to hear Dustin Mares insights to the ever-changing virtual landscape of restaurants!On this episode, Dustin and host Zack discuss:The future of virtualBridging the Gap between digital and in person serviceThe color of hospitalityMoreThank, Dustin!

Andy Sathe is a Shareholder at MCF Advisors (a boutique Registered Investment Advisor with offices in Greater Cincinnati, Lexington and Louisville) where he serves as an advisor to business owners and clients who tend to prefer long-term relationships and thoughtful decision-making.In this episode, Andy shares about the differences between a broker dealer, registered investment advisor (RIA), and trust company, and how each model evolved. Andy stresses that the fundamental question for clients should be what problem do they want to solve, not who they want to work with. The fee structure, business model, and incentives of a particular The RIA industry has seen a tremendous amount of consolidation in the last ten years, with private equity firms buying up firms in the space. This has been good for some, as economies of scale are gained, but it can also create issues, such as the loss of personal touch and succession planning. While the proliferation of RIA's is great for clients, it can be confusing for advisors who may not be used to working with so many different firms.Listen in!Key Highlights: [00:01 - 06:16] How Registered Investment Advisors Offer Clients More ChoicesRegistered investment advisors (RIAs) offer clients holistic, integrated investment management servicesThe RIA model evolved in the 1980s and 1990s to address the growing demand for personalized serviceThe incentives of a RIA should be the driver of decision making[06:17 - 18:00] RIAs Advise Clients on the Pros and Cons of Private EquityWhy there are people who approach us who are really interested in running their own transactionWhy private equity is entering the retirement account space, but clients may not be happy with the experiencePrivate equity owners are looking for ways to save costs and increase profits, which could disrupt funds within the industryClients should ask their wealth manager about their ownership structure and capitalization, as any question could be on the table during a transaction[15:44 - 22:21] Real Estate Sponsors Remain Stable Amidst UncertaintyThere has been an increase in 1031 investors, a reduction in retirement account investment, and a decrease in purchase price from early in the yearThe market is challenging and the value proposition for sponsors is harder to prove outThe Fed wants rates to increase slower but terminal value will be higher than anticipated earlier[22:22 - 31:51] Alternative Investments: A Guide to Keeping Clients Safe in a Volatile MarketThere is a lot of volatility in the stock and bond markets, which is keeping many people up at nightThere is a general feeling of angst among investors in the current market conditions, with many questioning why this downturn is happening and how long it will lastAll we can do is reinforce the plan that has contemplate situations like this.[31:52 - 34:38] How to Profit from Market VolatilityThere is a lot of change happening in the wealth management industry, with millennials becoming more involved in holistic planningThere is a shift from baby boomer to millennial planning, with robo advisors becoming more prevalentThere are opportunities for businesses to come in and automate parts of their planning process, bringing peace of mind to clients[34:39 - 36:55] Closing Segment Key Quotes: “There's a ton of cost savings available to you at the private equity owner if you just...

Thanks again for tuning into this week's episode of PitchIt. I sat down with our 2022 PitchIt Winner Sivo. Joining me for our conversation was Sivo's CEO, Ravi Sattuluri, and Sivo's Co-Founder and Chief Product Officer, Kate Hiscox.Sivo provides debt as a service for fintechs, neobanks, and gig platforms to lend money to their users at scale. Sivo is changing the way debt capital is acquired and deployed.The debt capital process has always been built on relationships, handshakes, and bad terms. Sivo changes all of that, they enable lenders and investors of all shapes to raise or deploy capital efficiently.Ravi, Kate, and I talk about the Sivo founding story, the flexibility of Sivo to scale with lenders, the top 5 issues with raising debt capital the traditional way, the macroeconomic environment, the impact of programs like YC and PitchIt, raising capital and much more.Before you begin the episode, please take a minute to rate the show and provide feedback; I take listener comments very seriously. And don't forget to join us in Miami on December 13 - 14 for Fintech Nexus LatAm; this is LatAm's premier fintech event.Without further ado, I present Sivo's CEO, Ravi Sattuluri, and Sivo's Co-Founder and Chief Product Officer, Kate Hiscox. I hope you enjoy our conversation.Episode discussion points include:Kate's journey to starting SivoRavi's journey to Sivo's CEO roleDebt as a serviceThe story behind the name SivoWhy debt capital traditionally takes 7 months to raiseHow debt capital constraints foundersHow debt as a service scalesDebt as a service provides lenders and investors with flexibilityReal-time reporting and complianceSivo IgniteRaising capitalThe importance of competitions like PitchItRecommended reading - Light in August by William Faulkner, Blood Meridian by Cormac McCarthy, and Token Engineering by Lisa TanAnd much more…Connect with Ravi on LinkedInConnect with Kate on LinkedInConnect with PitchIt: Tweet me @ToddFintech Connect with me on LinkedIn Find previous PitchIt episodes Email me at todd@fintechnexus.com Until next time.

Diligence Capital Investments Deluxe FundEmail Jordan at jordan@laundromatresource.com to request the PPMLaundromat Millionaire Pick-up & Delivery Bootcamp (2 spots left!)Jonathan Santamaria bought what he calls a hobby laundromat for some side income. He quickly grew that laundromat to triple the revenue from when he took over. Through a combination of adding payment options, digital marketing, and saying, "No" to potential customers, Jono dramatically improved his little hobby.In today's episode, Jono and Jordan discuss:Jono's path to owning a laundromatMaking quick decisions and taking actionLaundromat due diligenceHow he tripled his revenue in 1 yearDigital marketing tipsHaving a narrow focus in his laundry pick-up & delivery serviceThe concept of incremental gains & how they lead to massive growthNetworkingOther helpful podcastsAnd a whole lot more!Show Noteshttps://laundromatresource.com/show104Show SponsorsAtmosphereTV- 50+ channels of positive, fun TV programming, allowing you to cut your cable bill and create a great atmosphere in your laundromat! Get the registration fee waived by using this link!https://atmosphere.tv/partner/laundromat-resourceResourcesDiligence Capital Investments Deluxe FundLaundromat Millionaire Pick-up & Delivery Bootcamp (2 spots left!)Rich Dad, Poor DadCashflow QuadrantThe Resilience ProjectDyl & Friends PodcastConnect with JonoJonathan SantamariaNina's LaundretteGet ConnectedJoin Laundromat ResourceLaundromat Resource CoachingLaundromat Resource CoursesLaundromat Resource ForumsLaundromat Marketplace- Sell Your Laundromat [free listings]Diligence Capital InvestmentsLaundromat Investor ResourcesLaundromat Resource EventsLaundromat Resource Blog* Some links may be affiliate links in which the channel owner may receive compensation when you make a purchase using those links. Connect With UsYouTubeInstagramFacebookLinkedInTwitterTikTok

Show notes available at https://www.gloriachoupr.com/50What would it take for you to do so that journalists will finally notice your small business?What steps do you need to take to feature your product on that famous gift guide?Is it a compelling background story? A catchy subject line? Or do you need to send samples of your product?You might have already tried searching for the answers almost everywhere. From their responses, most of them would say, "you do this" and "you don't do that." However, instead of gaining clarity, you end up confused with their answers about PR.But if you've been closely following our Small Business PR Podcast, you will have noticed that the PR themes and topics we consistently share are unconventional yet proven to produce results.  Whether that's keeping your pitch to a certain length, optimizing your website, or knowing the best time of year to pitch before journalists—we can genuinely say to you that these are the exact steps you must do and not do, so you can get all the recognition you deserve!Most importantly, that's because the people we're bringing to our podcasts serve as experts in their fields, continue pitching their products and services, and eventually sow the fruits of their PR activities.In this episode, our guest, Jessica Toscano, a journalist, and business founder, will discuss and emphasize the Dos and Don'ts that will put you not only on top of the journalists' minds but even propel your business further."You have a strength in pitching as yourself because nobody knows your product, company, or brand better than you do. And it's personable. You're not relying on anybody else to do that for you. So, you really do want to take that time to own it."-Jessica ToscanoJoin us as we dive deep inside the mind of a journalist to understand how they think and what they are exactly doing with your PR pitches. Once you know the dos and don'ts of PR, you will be more confident in your organic PR efforts. Topics We Discuss in this Episode:An insider's view of what a journalist's inbox looks likeKeeping your pitches concise yet meaningfulWhy are you the best person to pitch your product or serviceThe elements that matter most in your pitch for journalistsHow envisioning your life leads to better pitches and messagesFollowing the right timing and timeline when pitchingIf you want to land your first feature for free without any connections, I want to invite you to watch my PR Secrets Masterclass where I reveal the exact methods thousands of bootstrapping small businesses use to hack their own PR and go from unknown to being a credible and sought-after industry expert. Register now at www.gloriachou.com/masterclass. Resources Mentioned:Gloria Chou's Masterclass: PR MasterclassFollow Jessica Toscano on Instagram: Jessica Toscano IG Connect with Jessica Toscano on LinkedIn: Jessica ToscanoFollow Jessica Toscano on Twitter: @msjtoscanoAdditional Resources:Watch the PR masterclass: http://gloriachoupr.com/masterclassGet the PR Starter Pack: http://www.prstarterpack.comLet's connect on Instagram: www.instagram.com/gloriachoupr

Girl Scouts of Maine is dedicated to preparing girls for a lifetime of leadership—in their own life and in the world. As women, we face a number of unique challenges, but we also have an unparalleled reach to make positive impacts. Girl Scouts is deeply committed to filing a pipeline of women leaders to make those impacts.Today's guest, Kathleen Dean, is a shining example of a burgeoning woman leader. A Future Leaders Scholarship recipient, Kathleen is committed to community service, and in her words  “I am ready to take on this imperfect world and use my strengths and leadership abilities to pave the way for the next generation of girls and help them grow into women who will do the same for generations to come”. I think that says it all in a nutshell.We discuss:Kathleen's love of community serviceThe importance of the lifelong friendships she has madeWhat she feels are some of the biggest challenges women and girls face todayHow she is already putting her leadership skills to workHer plans for the futureLinks Mentioned:Girl Scouts of MaineGirl ScoutsThe Root CellarSeniorsPlusDonate to support Girl Scouts of Maine: www.girlscoutsofmaine.org/supportFollow Us:Website:Facebook: InstagramLinkedInMarie's LinkedIn:Daughters of Change Podcast Editor:  Sarah StaceySarah's LinkedIn Profile

Sarah Crowell is a dancer and choreographer who has taught dance, theater, mindfulness and violence prevention for over 35 years. She founded the Destiny Arts Youth Performance Company, which was the subject of two documentary films, and won the National Arts & Humanities Youth Program Award. Sarah has facilitated arts integration, violence prevention, cultural humility, and professional development sessions with artists and educators since 2000, both locally and nationally, and is the recipient of many awards including the KPFA Peace award.She addresses the question of “What Could Possibly Go Right?” with thoughts including:That choosing to feel joy despite "the world's madness" is an act of revolution and of serviceThe value of providing spaces for young people to be heard and upliftedThe subtle difference between supremacy and hierarchyComplete show notes HEREConnect with Sarah CrowellWebsite: www.destinyarts.org Facebook: www.facebook.com/sarah.crowell.378 Instagram: www.instagram.com/sarahcrowell65Follow WCPGR/ResilienceFacebook: https://www.facebook.com/buildresilience​Twitter: https://twitter.com/buildresilience​Instagram: https://www.instagram.com/buildresilienceSupport the show

Glovo has seen monumental growth in the delivery sector, expanding its innovative tech solution into 23 countries, so how do they manage data to match their ever-increasing demand?Narek Verdian is Chief Technology Officer for the Barcelona-based startup, and he joins Katrina Logie on Tied Together to discuss how machine learning and AI are essential as they breach new territories, and what tools we need for the future of hybrid work to live up to its potential.This episode of Tied Together covers:The future tech solutions needed to improve the hybrid workflowBuilding a unique delivery platform with customer service at its heartGlovo's innovative use of AI, machine learning and data scienceHandling the complexity of a multi-category serviceThe essential tools Glovo rely on to measure customer demandsLinks and references: https://bit.ly/3Hu1knC

As a seasoned investor in all things real estate and an expert in retirement plans, Damion is leading the charge on financial emancipation to free 1 million people from Wall St. Main Points:Congress out to destroy IRA'sControl in your RetirementSmall Business owners can have complete control of their retirement (Safe Harbor Plan)Alternative InvestingTax Strategy (K-Roths)Education Team at your serviceThe time to take control of your retirement is now.Connect with Damion:www.eqrp.coparker@eqrp.co

Dan Gingiss is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. His 20-year professional career included leadership positions at McDonald's, Discover and Humana.Dan is the author of two books, The Experience Maker and Winning at Social Customer Care, and is the host of two shows, the Experience This! podcast and The Experience Maker LinkedIn live show.In This Episode:From corporate marketer to customer experience expertThe importance of listening, patience and empathy in customer serviceThe shift from companies to “brands”The brand is the reputation of the companyCustomer experience as a competitive advantageBeing responsive to the customer on whatever channel they engage with you onMaking the customer feel “seen”Opportunities to personalize the customer experienceVoice of the customer and actions of the customerTaking ownership of going bald

Steve reflects back on his first 60 days of sobriety with what's helped and some of the lessons he's learned.Highlights include:Learning how to get AND stay soberThe importance of fellows and serviceThe struggles with finding the 'right' sponsorExpectations are just premeditated resentmentsIdentifying triggers and knowing when to step backStaying accountable through service and goalsSupport the show