Podcasts about Pypestream

Richard Smullen is the CEO of Pypestream, an AI automation platform making waves with its approach to design and operationalising conversational experiences. Tune in to find out why CSAT and NPS are dead, why happiness should be your true north KPI, the future of the contact centre and what we'll do with all the jobless call centre workers **grits teeth**. Learn the 4 missing pieces of your AI strategy and why you're struggling to fill them.Myself and Richard share so many similar perspectives on how to do AI right in the enterprise. This will be a bone shattering journey of cognitive dissonance if you're not open to change. Be open. Dive in.1 Hosted on Acast. See acast.com/privacy for more information.

In this episode of "Women in B2B Marketing," host Jane Serra speaks with Lauren Clements, Head of Marketing at Pypestream, about her journey in B2B marketing. They discuss the importance of mentorship, the various roles Lauren has explored within marketing, and the value of human connection in marketing strategies. They also dive into the changes in modern marketing... that may make the CMO role irrelevant. Lauren walks us through:her transition from sales to various marketing rolesembracing curiosity and driving career growthsolving problems without being salesythe significance of building genuine communities and engaging with audiences beyond sales pitchesthe importance of follow-up and integration in event marketingthe future impact of AI in marketingskillset disparity between CMOs and junior marketersadaptability in leadership roles to keep up with industry changesrebranding and the mindset shift from sales-driven to a collaborative approachstaying updated and the need for continuous education in the fast-changing marketing landscapethe role of advocates in addressing biases, promoting diversity, and driving change in the workplaceKey Links:Guest: Lauren Clements - https://www.linkedin.com/in/laurenmclements/Host: Jane Serra - https://www.linkedin.com/in/janeserra/ Pypestream - https://www.pypestream.com/

Using Generative AI to Provide a Personalized Customer Experience  Shep Hyken interviews Richard Smullen, CEO of Pypestream, an AI-powered self-service automation platform. He talks about how automation and generative AI can enhance the customer experience and the potential for self-service interactions.  Top Takeaways:    The future of customer service is being transformed by AI-powered technologies that can automate and enhance customer interactions. Technologies, such as ChatGPT and generative AI, are revolutionizing how businesses interact with their customers.    AI is redefining customer support. While there will still be a need for human agents in certain high-touch situations, the majority of customer interactions will be handled by AI-powered systems.    The future of customer service is heading toward self-service and personalized experiences. By providing intuitive and easy-to-use interfaces, businesses can guide customers toward the desired outcome without human intervention.    Companies that embrace AI in their customer service operations are not necessarily reducing their workforce. Instead, they are using AI to augment human agents and improve customer service experiences.     According to Martec's Law, technology changes exponentially, but organizations change logarithmically. The longer organizations delay their adoption and experimentation with technology, the greater the gap will be, and ultimately, they'll never catch up.    Plus, Shep and Richard share their predictions on how generative AI will transform customer service and what happens to businesses that fail to adapt. Tune in!  Quote:   "The customer is not going to believe that they are building a relationship with the AI. They are going to believe that they are building a relationship with the business that happens to be using AI. That level of connectivity and personalization that AI can help a business provide is what is going to drive loyalty."    About:    Richard Smullen is the founder and CEO of Pypestream, an AI-powered automation platform. Pypestream connects businesses to customers through self-service automation and smart messaging.  Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and host of Amazing Business Radio. Learn more about your ad choices. Visit megaphone.fm/adchoices

Chipotle raising avg wage to $15; Don't let employees choose which days they work from home; Pypestream is attempting to kill the call center; mini golf from Topgolf founders raises $60M; 21 Hats Podcast: "Are you ready to go back to the office?"

Gary MacDougall is the chief technology officer at Pypestream and is a technology entrepreneur with over 20 years of executive-level experience building software, managing teams and successfully bringing products to market. Over time he has refined his unique blend of hands-on development, organizational leadership, and ability to create a development process for execution and delivery and enabling exceptional communication across organizational lines – mentoring motivating, and driving development teams to succeed. In this episode, he shares his experience and perspectives on how to get a mentor using 10 powerful steps that drive business growth. Insights he shares include: What is a mentorWhat does a mentor doHow to find a mentorWhy you should consider working with a mentorHow to build a relationship with a mentorWhat qualities does a good mentor have?How to add value to a mentor-mentee relationshipThe key to mentorship and advancement10 steps to finding and developing a mentoring relationshipand much much more ... Discover more - https://www.sproutworth.com/how-to-get-a-mentor-10-powerful-steps-growth/

Liam Delap is a thought leader in the digital automation space, and is the Director of Enterprise Sales at Pypestream. We talk about Conversational Artificial Intelligence (AI), its history, business application today and where we think it's going. Many of us are using conversational AI in our homes, but not many businesses are using it with their clients today. The use cases for B2C are clear, but still have room for improvement in B2B. We talk about Conversational AI benefits for industry, uses cases with a focus on B2B, and what's on the horizon in this space, including how the AI will integrate empathy into the conversation and use cases for where it can be proactive without being creepy. Liam and I explore a world in the future where Conversational AI is part of our every day, in the background, and we, as consumers, are giving companies the right to use our data because they're the companies that are enriching our lives by using it wisely. Great episode where we geek out on tech that exists today, and that will grow exponentially in the next 1 - 2 years.

Liam Delap, Digital Automation Leader and Director of Enterprise at Pypestream, joins me on the Tech Talks Daily Podcast. Liam is a CX automation and Conversational AI evangelist and has served as an enterprise technology consultant and leader throughout most of his career, working with many Fortune 1000 organizations to transform their customer's digital experience. At Pypestream, Liam enables both existing and prospective clients with insight into how to craft their automation journey using Conversational AI for optimal success. His dedication to understand each client's environment and needs allows Liam to design custom solutions that always ensure an outstanding return on investment (ROI). Pypestream is a conversational AI platform that optimizes the customer experience at the enterprise level. Pypestream has been in business for five years. They are venture-backed, with 38M raised and seeing increased success as the pandemic forces large companies to think outside of the call center box when outsourcing customer support. We talk about AI Chatbots and using artificial intelligence to automate customer experience. We also discuss the effects of the CoronaVirus pandemic on CX and the technological changes they have forced.

In episode #96 of The CXChronicles Podcast we welcomed Robin Marcenac, Head of Customer Experience & Success at Pypestream to talk with the CXNation.Robin talks with Adrian and the CXNation about his customer experience leadership journey helping to build customer support teams and strategies at companies like IBM and Pypestream in New York City. In this episode you will hear from a customer focused business leader that is responsible for global implementations, customer support and customer success for enterprise clients subscribing to Pypestream’s conversational AI platform.Robin is focused on managing a cross-functional team of project managers, solution designers, data scientists and integration developers building tailored dialog flows and custom NLU models for key business use cases. Robin collaborates directly with Product and Engineering team leads to review and prioritize customer feature requests, as well as to support and resolve bugs and incidents.Listen to this episode today to learn a ton of valuable lessons and insights into how you can improve your company's CX efforts and again huge thanks to Robin for coming on the CXCPodcast and sharing his story with all of us! Support the show (https://cxchronicles.com/)

In this episode, Diana gets to chat with her first CX guest, Robin Marcenac. Robin is the Head of Customer Experience and Success at Pypestream, a conversational AI platform that makes chatbots sound more human. Diana and Robin nerd out over natural language processing (NLP), how far it’s come since its inception, and how companies like Pypestream use it today. Robin then shares about what a career in CX looks like and the less than linear path he took to get here. He also takes us through his transition from working at IBM, a large corporation, to working at Pypestream only a couple of years after it was founded. Stay tuned until the end to learn some surprising facts about Robin, including his birthplace outside of the country, and to hear Robin’s top 3 tips for getting to where he is today. You can find Robin on LinkedIn, and don’t forget to check out Pypestream at the link below! Pypestream: https://pypestream.com/ *** SUBSCRIBE to Startup Happy Hour to get episodes like this delivered to your device every Tuesday! WEBSITE: https://www.startuphappyhourpodcast.com/ INSTAGRAM: https://www.instagram.com/startuphappyhour/ CONNECT with Diana on LinkedIn: https://www.linkedin.com/in/dianadchen/

----------------- *Episode Outline* ----------------- [00:49] Evan’s background [02:16] How Evan went from teaching to DOD consulting to SaaS startup [05:34] How Pypestream stands out and proves what conversational AI can achieve to large enterprises [11:19] The role of Chief Business Officer [12:18] The biggest challenge Pypestream is facing this year [15:15] Lessons Evan has learned on the way to where Pypestream is today [17:51] Pypestream’s most and least successful campaigns [22:30] How Evan unwinds --------------------- *Evan’s Inspirations* --------------------- Adrian Swinscoe ( https://www.linkedin.com/in/adrianswinscoe/detail/recent-activity/ ) Helen Yu ( https://www.linkedin.com/in/tigonhyu/ ) Lucas Watson ( https://www.linkedin.com/in/watsonlucas/ ) ------------------- *Connect with Evan* ------------------- Linkedin ( https://www.linkedin.com/in/evankohn/ ) Website ( http://calendly.com/skpypestream ) Twitter ( https://twitter.com/evankohn )

Nobody wants to call a call-center. Consumers expect more.Pypestream facilitates millions of automated support messages for the world's biggest brands.Robin leads Pypestream's Customer Experience and Success team. They have raised more than $40 million and hold 6 US patents on their proprietary artificial intelligence platform. A digital transformation expert for the world's largest enterprises, Robin joined Pypestream following his tenure as a professional services leader for IBM Watson. Robin is trusted by senior executives to both conceptualize and execute on business strategies including deployments of the most advanced artificial intelligence and digital technologies. He holds BS degrees in Engineering and Economics from the University of Pennsylvania.Podcast is powered by The Binge Podcast Network!

We’ve all spent countless hours on-hold just waiting for a customer service representative to answer the smallest of questions. But what if your query could be handled by a bot that acted and communicated like a human? That reality is already here, and you may have experienced it without even knowing. On this episode of Marketing Trends, Evan Kohn, the Chief Business Officer and Head of Marketing at Pypestream, discusses how conversational A.I. is changing the way we communicate and why call centers are a thing of the past. Key Takeaways Single-use chats don’t possess the intelligence, privacy and personalization that conversational A.I. does, which makes the latter more likely to be a big part of the future Approximately 80% of call-center requests can actually be handled via conversational intelligence. Knowing this stat, companies have been and will continue to deploy the technology to free up human capital  Messaging and conversational A.I. allow for more flexibility in preference on feedback to measure customer satisfaction. When customers have more options, you are more likely to capture the data needed to continue improving --- Marketing Trends podcast is brought to you by Salesforce. Discover marketing built on the world’s number one CRM: Salesforce. Put your customer at the center of every interaction. Automate engagement with each customer. And build your marketing strategy around the entire customer journey. Salesforce. We bring marketing and engagement together. Learn more at salesforce.com/marketing.  To learn more or subscribe to our weekly newsletter, visit MarketingTrends.com.

Evan Kohn, chief business officer and head of marketing at Pypestream, talks with Tonya Hall about why companies need to turn to staffing for AI and building data sets. FOLLOW US  - Subscribe to ZDNet on YouTube: http://bit.ly/2HzQmyf - Watch more ZDNet videos: http://zd.net/2Hzw9Zy - Follow ZDNet on Twitter: https://twitter.com/ZDNet - Follow ZDNet on Facebook: https://www.facebook.com/ZDNet - Follow ZDNet on Instagram: https://www.instagram.com/ZDNet_CBSi - Follow ZDNet on LinkedIn: https://www.linkedin.com/company/zdnet-com/ - Follow ZDNet on Snapchat: https://www.snapchat.com/add/zdnet_cbsi Learn more about your ad choices. Visit megaphone.fm/adchoices

Tonya Hall talks to Evan Kohn, chief business officer and head of marketing at Pypestream, to learn more about the difference between scripted vs pre-defined AI chatbots and how both of these roles can be used to enhance the telehealth experience.  FOLLOW US  - Subscribe to ZDNet on YouTube: http://bit.ly/2HzQmyf - Watch more ZDNet videos: http://zd.net/2Hzw9Zy - Follow ZDNet on Twitter: https://twitter.com/ZDNet - Follow ZDNet on Facebook: https://www.facebook.com/ZDNet - Follow ZDNet on Instagram: https://www.instagram.com/ZDNet_CBSi - Follow ZDNet on LinkedIn: https://www.linkedin.com/company/zdnet-com/ - Follow ZDNet on Snapchat: https://www.snapchat.com/add/zdnet_cbsi Learn more about your ad choices. Visit megaphone.fm/adchoices

Artificial intelligence and Machine Learning is not only providing technological advancement but it reinforces the digital transformation strategy of various industries and businesses.The coronavirus pandemic may dramatically shift the way we live and work. Specifically, call centers are facing an immense influx in customer calls and complaints.In an interview with Hitechies Evan Kohn, CBO at Pypestream, explains how they can provide companies to adapt and still offer services with a new approach using the power of Artificial Intelligence. Support the show (https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=BDL59C3CUWGXS&source=url)

Pypestream offers a full-stack conversational AI platform for end-to-end customer lifecycle automation. The platform enables dynamic and secure transactional messaging for use cases like sales, marketing, servicing, etc. Pypestream was recognized as one of the four 2018 Aragon Hot Vendors in Conversational AI, showcasing the potential for its technology to transform the relationship between an enterprise and its customers or employee. Pypestream has been qualified as an Intermediate ScaleUp by the Capgemini ScaleUp Qualification program. In this podcast, let’s listen to Pypestream’s experience with the program and how have they benefitted from this process. The Capgemini ScaleUp Qualification program orchestrates effective collaboration between innovative ScaleUps and large corporates. To know more: Check out the database of Qualified ScaleUps - https://scaleup-qualification.capgemini.com/scaleups Playlist of Capgemini ScaleUp Qualification Podcasts - bit.ly/2Mjd29V Fintech Co-Innovation with Capgemini’s ScaleUp Qualification - bit.ly/2Mn0KNI Suggest a ScaleUp to qualify - scaleup-qualification.capgemini.com/suggest…scaleup

Today's interview is with Donna Peeples, Chief Customer Officer of Pypestream.com, an enterprise mobile messaging platform that features the use of intelligent automation and chatbot technology. Donna and I had a great chat about a number of things including Pypestream, what they are up to, chat bots, getting the most out of them and how customers react to them.

Kayla Singer graduated from the Marshall School of Business at the University of Southern California in May of 2016. She began her career at PwC in the Deals Practice, focusing on M&A valuation / strategic value consulting for fortune 500 clients across many sectors. She then transitioned to Management Consulting, focusing on process improvement for technology and entertainment clients. In addition to her work roles at PwC, Kayla actively participated in the recruitment process and benefited from specialized workshops through PwC’s experience center. After PwC, Kayla joined Pypestream, a conversational AI startup. In addition to utilizing her consulting project management skills, Kayla built her technical acumen to lead and execute implementations for clients. After notably deploying creativity and a broadened skill set, Kayla was asked to co-lead Pypestream‘s Innovation Lab, with the aim to build new stand-alone business units leveraging Pypestream’s technology. Kayla is a board/advisory member of USC Marshall Partners, the premier giving society that raises funds for the USC Marshall School of Business, USC Marshall Alumni Association, the global network of hundreds of thousands of Trojans and YPO Next Generation where she heads up membership and finance. Kayla was also selected as one of four USC graduates to be on Marshall’s centennial planning committee. Kayla enjoys public speaking. She has been on panels for organizations such as YPO and also guest lectures at USC. Sign up for THE WEEKLY GRIND, my weekly newsletter with tips, tools, and strategies for growing your business: http://www.justgogrind.com/newsletter/ JUST GO GRIND Show Notes with links to everything mentioned in this episode:  http://www.justgogrind.com/podcast/ JUST GO GRIND on Instagram:  https://www.instagram.com/justgogrind/

Welcome to The New Stack Context, a weekly wrapup of the hottest news in scalable IT development and deployment.  This week we're talk with Essence Boayue, a full-stack engineer in training at the Holberton School for software engineering, as well as Max Johnson, a former Holberton student who is now a DevOps engineer at conversational AI provider Pypestream.  Boayue and Johnson have been investigating the meaning of "cloud native DevOps" for The New Stack in a set contributed articles. Boayue's post discusses roles and responsibilities of cloud native DevOps engineers. And check back next Friday to read Johnson's post, to be posted next Friday, on how applications built to run and scale in the cloud need to be managed in a completely new way. We talk with Boayue and Johnson about their own DevOps journeys, what cloud native DevOps is and some of the roles and responsibilities of DevOps in building and maintaining cloud native applications. We also chat about the approach that Holberton takes in training the next generation of full-stack engineers.

Welcome to Episode 63 of The VentureFizz Podcast, the flagship podcast from the leading authority for jobs & careers in the tech industry. For this episode of our podcast, I interviewed Rick Braddock, a highly accomplished executive and investor. Although most people are familiar with William Shatner of Star Trek fame, there are certainly lots and lots of people who also remember him as the pitchman from Priceline. He was partly paid in stock options and helped build massive consumer awareness for this company. The idea for bringing in Shatner was Rick Braddock's, and he shares a really funny story on how that all came together. Rick has several years of experience as an executive at large corporations and startups, where his marketing mindset has helped launch several successful products with massive consumer adoption. He's currently involved as an investor and chairman of the board at multiple companies like Pypestream, Gravy Analytics, and Linkstorm. In this episode of our podcast, we cover lots of great topics like: -Rick's early background in brand management at General Foods where he led brands like Tang, Stove Top Stuffing, Shake n Bake, and others. -How he grew Citi's credit card division to be the largest in the world in three years. -The story of Priceline, one of the fastest growing companies from the dot-com era that still exists today. -The evolution of FreshDirect and how he leveraged state-of-the-art digital marketing to help turn the company around. -His experience as an investor, and what he looks for when investing in a company. -What mistakes businesses and investors make when trying to build a lasting brand. -Plus, a lot more. Ok - quick side note. I have some awesome news to share. As 2019 is here, we are going to be publishing a new episode of The VentureFizz Podcast featuring a NY Tech founder, executive or investor every Thursday! So, if you have been enjoying this podcast, we are doubling up the content with an episode from Boston on Mondays and now a new episode from New York on Thursdays. Enjoy! Lastly, if you like the show, please remember to subscribe to and review us on iTunes, or your podcast player of choice!

Ledge sits down with Rahul Garg, SVP Engineering & Product Management at Pypestream, to share tricks of the trade when it comes to orienting engineers around a product vision, teaching risk management, and the art of diplomacy between product and engineering teams.If you love The Frontier, we bet you'll love our weekly newsletter, the Wayfarer. You can subscribe here. We promise to make you laugh at least once. Gun.io is only freelancing service that engineers actually use to hire other engineers. Interested in getting in touch? Meet us here. See acast.com/privacy for privacy and opt-out information.

Pypestream is on a mission to make life easier by allowing businesses to connect with their customers through a secure channel, referred to as a "pype", to provide on-demand sales, marketing and support services. By leveraging a combination of AI-powered robots and human agents within the pype, companies are able to streamline their customer engagements to garner exceptional cost savings, while maintaining high levels of customer satisfaction Even enterprises in the most highly-regulated industries can use Pypestream's secure messaging and transactions to interact directly with their stakeholders. With a leadership team comprised of industry experts with decades of experience, Pypestream is serving more than a dozen industry verticals, including insurance, healthcare, utilities, financial services, telecommunications, consumer goods and travel. Major brands of Fortune 50 companies have extended Pypestream’s Pype to be an outbound messaging system too so that email is used less and less in marketing. Picture a time when customers have such a deeply personal relationship with a business/brand that they can interact anytime, anywhere around any topic inside a messaging interface. If it’s your birthday, the same system that lets you resolve a billing issue sends you a coupon and happy birthday message in the morning. I invited the CEO of Pypestream, Richard Smullen onto the show to discuss the major shift taking place in the use of AI and data and how this shift is already bringing brands and customers closer together.        

Have you recently become a chief customer officer? If you're taking on a CCO role in a company, there's a lot of work that has to be done to get your customer experience program off the ground and running. From getting executive buy-in, to understanding the inner workings of the organization itself, and looking for areas of opportunity, it can all seem so overwhelming. Today, we're going to look at how two customer experience leaders prioritized the work that needed to be done when they first stepped into their roles as change agents within their organizations. Kathy Tobiasen, VP of Customer Experience at Nature's Bounty and Donna Peeples, Chief Customer Officer at Pypestream, share what their first year in their roles have looked like.

We sat down with Richard Smullen, Founder and CEO of Pypestream, a leading developer of conversational interfaces. We talked about the trend toward messaging in healthcare and beyond, and how chatbots are just the tip of the iceberg. Enjoy!

Annette Franz, CCXP, author, speaker, CXPA board member and Founder of CX Journey discusses the rise of the customer experience executive as an equal C-level member within the C-suite. A great must-listen to for any CEO of any business or brand wanting to understand why a company needs a CX executive, be it a Chief Customer Officer or a Chief Customer Experience Officer. Annette further discusses the CX executive's critical success factors plus their biggest challenges to success within this role. All of which can be found in Annette's newly authored book she highlights in this episode: The Rise of the CX Executive, featuring interviews with real life CX executives: Donna Peeples, CCO of Pypestream, Christine Corbett, CCO of Australia Post, Isabelle Conner, CMO/CCO of Generali Group, Nick Frunzi, CCO of Esri and Ingrid Lindberg, former 4-time CCO. Make sure to make this episode part of your playlist if you're an upcoming CX professional or a CEO wanting to focus on CX for their business.

This is Donna Peeple’s second time in the Chief Customer Officer role, having held the role previously at AIG.  Her role now as CCO at Pypestream is with a much smaller company, in start up mode...but according to Donnna the path for her is the same, regardless of the size of the company.   The only variables she says are the scale of the work, and the legacy and culture of a larger established company that often makes the work more challenging to navigate.

Shep Hyken speaks with Donna Peeples, a customer experience expert and Chief Customer Officer of Pypestream, a technology company offering secure mobile messaging, about how embracing change can enhance customer service and improve customer loyalty. Before Pypestream, Donna was Chief Customer Officer at AIG Property and Casualty, where she was responsible for leading communication, management, service delivery strategies, and practices for customers. She talks about the difficulties of compliance, staying within federal regulations while still maintaining a great customer experience. In addition, they discuss how customers are now in control and businesses are having to adapt to meet the needs and wants of their customers. Finally, Donna shares her thoughts on content marketing and how customers are wanting a more personal experience, both in support and sales channels. This episode of Amazing Business Radio will help you gain insights into how you can adapt to create an amazing customer experience. Learn more about your ad choices. Visit megaphone.fm/adchoices

My guest today started his first business at the young age of Seven! Richard Smullen must be one of those guys that doesn’t sleep because he runs a global private equity investment fund, a leading online video and attention measurement platform and a revolutionary messaging app company all at the same time! One of his previous businesses was acquired by a Nasdaq listed company. And his latest venture called Pypestream is looking to radically change the way businesses and consumers interact . In fact CNN calls it the call centre of the future! Pypestream launched this past December and has already amassed more than 12,000 clients in 65 countries!     What you will learn: Why Richard went from running a successful business to work for someone else Why you should offer your employees an equity stake in your company How to go from business idea to your first 100 clients Why the world of customer service is radically changing How Richard is competing with Facebook Interesting highlights: Richard started his first business at 7 years old Richard made money giving rides in his go cart at the age of 11 Richard started an online gaming tournament in China Richard’s company now has 13,000 clients in 65 countries   Richard’s #1 practical advice:  “Hire people who have skin in the game”Tweet This Resources & Links: PypeStream (https://www.pypestream.com/) Consumer Electronics Show (https://www.ces.tech/) Media Link (http://www.medialink.com/) Get in touch with Richard on Linkedin:  https://www.linkedin.com/in/richardsmullen (https://www.linkedin.com/in/richardsmullen) Thank You for Listening! I would like to personally thank you for listening to my podcast.  If you enjoyed today’s show, please share it with others. Just click on the social buttons below. Also, if you podcast on iTunes (https://itunes.apple.com/gb/podcast/can-i-pick-your-brain/id1076916148?mt=2) , you would be joining me on my mission to help as many people as I can become really successful. And finally if you haven’t already subscribed podcast on iTunes (https://itunes.apple.com/gb/podcast/can-i-pick-your-brain/id1076916148?mt=2) , so you can get automatic updates whenever another episode goes live!