Leader Dialogue

Scott Nygaard MD, MBA, the COO of Lee Health System in SW Florida, joins “Leader Dialogue” co-hosts Dr. Roger Spoelman, Dr. Charles (Chuck) Peck, and Ben Sawyer on the April 18th, 2022, podcast. The podcast topic “Achieving Systemness: Competitive Challenges” explores how Lee Health has navigated through the pandemic, and some of the key learnings […] The post Achieving Systemness: Competitive Challenges appeared first on Business RadioX ®.

Apruv Gupta MD, MPH, an expert on the topic of empathetic automation and driving care transformation, joins “Leader Dialogue” co-hosts Dr. Charles (Chuck) Peck, Dr. Darin Vercillo, and Ben Sawyer to discuss “Achieving Systemness: Empathetic Automation Opportunities” and explore how empathetic automation can help to address clinical workforce overload and shortages. Dr. Gupta shares his […] The post Achieving Systemness: Empathetic Automation Opportunities appeared first on Business RadioX ®.

Michael Bungay Stanier, a Rhodes Scholar and author of multiple books including "The Coaching Habit: Say Less, Ask More, and Change the Way You Lead Forever", joins Leader Dialogue co-hosts Dr. Roger Spoelman and Ben Sawyer on the March 15, 2022 podcast. The topic is “Achieving Systemness: Coaching Opportunities” and takes a closer look at […] The post Achieving Systemness: Coaching Opportunities appeared first on Business RadioX ®.

Dr. Conrad Vial, Senior Vice President and Chief Clinical Officer of Sutter Health, joins the “Leader Dialogue” co-hosts to discuss the topic of “Achieving Systemness: Analyzing Gaps and Opportunities in Today's Environment”. Dr. Vial shares his perspective and insights on this important topic, providing practical suggestions that can be applied immediately. Charles (Chuck) Peck, MD, […] The post Achieving Systemness: Analyzing Gaps and Opportunities in Today's Environment appeared first on Business RadioX ®.

Chief Nurse Officers (CNO’s), Gay Landstrom Ph.D., RN, NEA-BC, FACHE – SVP and CNO of Trinity Health – and Kim Maguire RN, BSN, MBA/HCM, CENP - EVP and CNO at Northwest Community Hospital (NCH) in Chicago – join the “Leader Dialogue” co-hosts for this timely and relevant podcast. The podcast topic is “Operating as One: […] The post Operating As One: Employee Empowerment and Seamless Handoffs appeared first on Business RadioX ®.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. The Baldrige Foundation and ABOUT Healthcare welcome you to “Leader Dialogue Radio” where leaders glean valuable insights and practical takeaways to help navigate effectively through these challenging times. The show airs on the 1st and 3rd Tuesdays […] The post Operating as One: Leadership Development appeared first on Business RadioX ®.

"Driving Clarity & Focus: The 12-week Year" with guests Dan Isacksen, Trinity's CFO, and Brian Moran, author of the book “The 12 Week Year”. Dr. Roger Spoelman of the Baldrige Foundation, and Ben Sawyer from ABOUT Healthcare, facilitate a very insightful discussion regarding how the Loyola University Health System team was able to achieve a $100 […] The post Driving Clarify & Focus: The 12-Week Year appeared first on Business RadioX ®.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome for […] The post Stabilizing Revenue and Operations in a Challenging Environment appeared first on Business RadioX ®.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome for […] The post How To Lead When You’re Not In Charge appeared first on Business RadioX ®.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome for […] The post Healthcare on Fire: A COVID Chronicle appeared first on Business RadioX ®.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles “Chuck” Peck as panelists, the discussion clarified the top challenges to overcome […] The post Best Cost/Benefit Opportunities appeared first on Business RadioX ®.

Every health system leader has unprecedented executive management challenges facing their organization in the wake of the pandemic. During a recent virtual executive roundtable session hosted by the Healthcare Management Academy (HMA), which included the Baldrige Foundation co-hosts Dr. Roger Spoelman and Dr. Charles Peck as panelists, the discussion clarified the top challenges to overcome […] The post Top Challenges to Overcome appeared first on Business RadioX ®.

Chuck Stokes/Former President & CEO of Memorial Hermann Health System Charles (Chuck) D. Stokes, former President and CEO of Memorial Hermann Health System, joined the system in 2008 as Chief Operating Officer (COO). In June 2017, he was named President and CEO of the System. In his role, Chuck was responsible for leading and overseeing […] The post LEADER DIALOGUE: Workforce Engagement in Healthcare during the COVID-19 Crisis appeared first on Business RadioX ®.

On this special episode of “Leader Dialogue”, learn how pillar organizations within Gwinnett County have joined forces in the midst of the COVID-19 crisis to attack issues such as homelessness, diminished access to healthcare, and food insecurity. Hosts Ben Sawyer and Lisa Counsell of SOAR Vision Group are joined by two special guests serving on […] The post LEADER DIALOGUE: Responding to Covid-19, Making it Real appeared first on Business RadioX ®.

This special edition of Leader Dialogue offers a replay of the Baldrige Foundation national webinar that was conducted on March 31, 2020 discussing COVID-19 Crisis Management”. Panelists included Russ Branzell – CEO, College of Healthcare Information Management Executives (CHIME) Scott McIntyre – CEO, Guidehouse Charles A. Peck, MD, FACP – Partner, Guidehouse Dr. Roger Spoelman […] The post LEADER DIALOGUE: COVID-19 Crisis Management Webinar appeared first on Business RadioX ®.

https://stats.businessradiox.com/31372.mp3 Download the Webinar Slide Show Here To Follow Along This special edition of “Leader Dialogue Radio” offers a replay of the Baldrige Foundation quarterly webinar that was conducted on March 12, 2020 discussing “Synergies Between the Baldrige Framework and HRO”. The webinar provided a detailed comparison of Press Ganey s High Reliability Model compared with […] The post LEADER DIALOGUE: Synergies Between the Baldrige Performance Excellence Framework and Press Ganey s High Reliability Model appeared first on Business RadioX ®.

Lindel Fields/Tri County Tech Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel […] The post LEADER DIALOGUE: The Power of an Engaged Workforce – Deep Dive appeared first on Business RadioX ®.

Lindel Fields/Tri County Tech Lindel Fields, the Superintendent and CEO of Tri County Tech, is an education thought leader with more than three decades of experience instilling a love of learning in students and transforming cultures at public institutions to unshackle them from assumptions limiting student and faculty potential. As a speaker and coach, Lindel […] The post LEADER DIALOGUE: The Power of an Engaged Workforce with Lindel Fields appeared first on Business RadioX ®.

Kay Kendall, CEO, BaldrigeCoach Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award. Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse […] The post LEADER DIALOGUE: The Value of the “QUEST for Performance Excellence” Conference – Deep Dive appeared first on Business RadioX ®.

Kay Kendall, CEO, BaldrigeCoach Kay Kendall is the CEO and principal in BaldrigeCoach, a consulting firm that has worked with 23 Baldrige Award recipients, 38 top-level State Award recipients, and 18 Gold Award recipients for the AHCA/NCAL Quality Award. Kay spent more than 20 years as a quality executive leading large-scale change initiatives across diverse […] The post LEADER DIALOGUE: The Value of the “QUEST for Performance Excellence” Conference with Kay Kendall appeared first on Business RadioX ®.

Today’s Deep Dive Episode Hosts Ben Sawyer and Lisa Counsell continue to discuss the importance of literacy rates in pre-kindergarten stages in this “deep dive” episode with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and Community of […] The post LEADER DIALGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages – Deep Dive appeared first on Business RadioX ®.

Today’s Episode Hosts Ben Sawyer and Lisa Counsell discuss the importance of literacy rates in pre-kindergarten stages, along with opportunities to improve education in collaboration with community partners, with educator, researcher, literacy expert, professor, and program developer Dr. KaiLonnie Dunsmore. Dr. Dunsmore is doctorally trained and focused on grant development and deployment of Education and […] The post LEADER DIALOGUE: The Importance of Literacy Rates in Pre-Kindergarten Stages with Dr. KaiLonnie Dunsmore appeared first on Business RadioX ®.

On this “deep dive” episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell continue their discussion about Systems Approach to the Baldrige Framework with returning guest Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors. Dr. George Benson/Chairman of Baldrige Foundation […] The post LEADER DIALOGUE: The Baldrige Framework: A Systems Approach – Deep Dive appeared first on Business RadioX ®.

On this episode of “Leader Dialogue”, hosts Ben Sawyer and Lisa Counsell discuss a Systems Approach to the Baldrige Framework with Dr. George Benson, Professor of Decision Sciences at the College of Charleston and the Chairman of the Baldrige Foundation Board of Directors. Dr. George Benson/Chairman of Baldrige Foundation Board of Directors Dr. George Benson […] The post LEADER DIALOGUE: The Baldrige Framework: A Systems Approach appeared first on Business RadioX ®.

Dr. Morten Hansen is an author, professor, and management theorist, with award-winning work on social networks, collaboration, knowledge management, and corporate innovation. Dr. Hansen is a management professor at the University of California, Berkeley, and was previously a professor at INSEAD and Harvard Business School. He was also a management consultant at the Boston Consulting […] The post LEADER DIALOGUE: Author, Professor, and Management Theorist Morten Hansen appeared first on Business RadioX ®.

In this deep dive discussion, hosts Ben Sawyer, Lisa Counsell and Duffie Dixon once again interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. David Gifford/American Health Care Association (AHCA) David […] The post LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) – Deep Dive appeared first on Business RadioX ®.

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon interview David Gifford, MD, MPH, the Senior Vice President of Quality and Regulatory Affairs at the American Health Care Association, the largest association in the country representing long term and post-acute care facilities. Topics discussed include: Evolution of the Baldrige: Which will include David’s background and stewardship […] The post LEADER DIALOGUE: David Gifford with American Health Care Association (AHCA) appeared first on Business RadioX ®.

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon continue their conversation with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare, with a “deep dive” discussion on how businesses can leverage the Baldrige framework in today s competitive marketplace. Topics discussed include the challenging environment that a corporate leader of Piedmont Healthcare faces, […] The post LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare – Deep Dive appeared first on Business RadioX ®.

Hosts Ben Sawyer, Lisa Counsell and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today s competitive marketplace with special guest Dr. Leigh Hamby, the Chief Medical Officer of Piedmont Healthcare. Topics discussed will include: Business Acumen: A review of Leigh’s background and his experience with the Baldrige Performance Excellence framework. Current state: […] The post LEADER DIALOGUE: Dr. Leigh Hamby of Piedmont Healthcare appeared first on Business RadioX ®.

On this deep dive episode of “Leader Dialogue”, hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon continue their discussion about leveraging the Baldrige framework in today s competitive marketplace with special guest Scott McIntyre, the Chief Executive Officer of Guidehouse. Scott McIntyre/Guidehouse Scott McIntyre, the Chief Executive Officer of Guidehouse, brings to his role years of experience […] The post LEADER DIALOGUE: Leveraging the Baldrige Framework in Today s Competitive Marketplace – Deep Dive appeared first on Business RadioX ®.

Hosts Ben Sawyer, Jennifer Strahan, and Duffie Dixon discuss how businesses can leverage the Baldrige framework in today’s competitive marketplace with guest Scott McIntyre, the Chief Executive Officer of Guidehouse. Topics discussed on this episode of “Leader Dialogue” include: Business Acumen: Conversation will include Scott’s background including his experiences in pursuing the National Quality Award. […] The post LEADER DIALOGUE: Leveraging the Baldrige Framework in Today’s Competitive Marketplace appeared first on Business RadioX ®.

In this week’s follow-up episode of Leader Dialogue , Jennifer, Lisa and Duffie will dig deeper into topics such as patient engagement, culture and consumerism with special guest Alan Nalle of Patientco. Alan Nalle/Patientco Alan Nalle is Chief Strategy Officer at Patientco, developing strategies and supporting plans for Patientco to deliver unique value to its clients. Prior […] The post LEADER DIALOGUE: Transforming Healthcare Financial Billing – Deep Dive appeared first on Business RadioX ®.

Topics discussed on this episode of “Leader Dialogue” include: Professional Experience: This includes Alan Nalle s background and a brief overview of PatientCo and the services they provide their customers. Current state: Current strategies and opportunities for improvement in the area of the patient financial experience for health systems. Performance excellence challenges in the Age of Consumerism: How Consumerism has changed […] The post LEADER DIALOGUE: Transforming Healthcare Financial Billing appeared first on Business RadioX ®.

Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems. Craig Clapper/Press Ganey […] The post LEADER DIALOGUE: Strategies to High Reliability – Deep Dive appeared first on Business RadioX ®.

Topics discussed on this episode include: Business Acumen: Which will include Craig ’s background and overview of Press Ganey Current state: Discuss current strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status. Performance excellence challenges in the Age of Consumerism: Understanding how Consumerism impacts the inter-relations […] The post LEADER DIALOGUE: Strategies to High Reliability appeared first on Business RadioX ®.

Georgia Lt. Governor Geoff Duncan joins hosts Ben, Jennifer, Lisa and Duffie for a “deep dive” discussion about leadership, government, education, healthcare, technology and more on Leader Dialogue . Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia s Lieutenant Governor in November of 2018. Geoff s faith inspired him to a […] The post LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan – Deep Dive appeared first on Business RadioX ®.

Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on “Leader Dialogue”. Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia s Lieutenant Governor in November of 2018. Geoff s faith inspired him to a life of leadership and […] The post LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan appeared first on Business RadioX ®.

A deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special guest Dr. Rulon Stacey, managing director and leader of Navigant’s Healthcare Strategy business unit. Dr. Rulon Stacey/Navigant Dr. Rulon Stacey is a managing director and leader of Navigant s Healthcare Strategy […] The post LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem – Deep Dive appeared first on Business RadioX ®.

This episode of “Leader Dialogue” discusses how to leverage the Baldrige Framework to transform a Healthsystem with special guest Dr. Rulon Stacey of Navigant Healthcare. Among the topic’s discussed are: Evolution of the Baldrige: Which will include Rulon’s background and stewardship of this national treasure Proven Results: As a healthcare executive, Rulon will discuss why […] The post LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem appeared first on Business RadioX ®.

A deep dive discussion about Performance Excellence Challenges in the Age of Consumerism is provided by the hosts Lisa, Jennifer and Duffie, with special guest Niki Buchanan, Venture Leader of Population Insights & Care at Philips Wellcentive. Niki Buchanan, Philips Niki Buchanan serves as Venture Leader, Population Insights & Care at Philips. A dynamic, strategic, mission-driven and […] The post Leader Dialogue: Performance Excellence Challenges in the Age of Consumerism – Deep Dive appeared first on Business RadioX ®.

Topics discussed on this week’s show include: Business Acumen, including Niki’s background and use of Lean Sis Sigma Principles. Current strategies and opportunities for improvement in running 3 ambulatory verticals of a Dutch-based parent company. Understanding how Consumerism has changed buyers expectations and how these changes are impacting consumer loyalty. Niki Buchanan, General Manager of […] The post Leader Dialogue: Performance Excellence Challenges in the Age of Consumerism appeared first on Business RadioX ®.

A deep dive discussion about the power of the Baldrige framework is examined by the hosts Ben, Lisa and Duffie, with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 […] The post LEADER DIALOGUE: The Power of the Baldrige Framework – Deep Dive appeared first on Business RadioX ®.

The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to […] The post LEADER DIALOGUE: The Power of the Baldrige Framework appeared first on Business RadioX ®.

This week’s episode is a “deep dive” conversation featuring Sherry Farrugia, who manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children s Healthcare of Atlanta. Sherry Farrugia/Childrens’s Healthcare of Atlanta Pediatric Technology Center at GT Sherry Farrugia is the COO and CSO for the Children’s Healthcare of Atlanta Pediatric […] The post LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships – Deep Dive appeared first on Business RadioX ®.

Sherry Farrugia manages the multi-million dollar pediatric research portfolio and the public-private partnership between Georgia Tech and Children’s Healthcare of Atlanta. This episode will provide: An overview of her current role at Georgia Tech while supporting the Pediatric community, specifically Children s Healthcare of Atlanta. Her goals, objectives and burning platforms for her organization for the […] The post LEADER DIALOGUE: Lessons Learned from Leading Private/Public Partnerships appeared first on Business RadioX ®.

Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST), returns for this deep dive episode of “Leader Dialogue”. Topics discussed include: Evolution of the Baldrige: This will include Bob s background and stewardship of this national treasure. Comparative results: What the research demonstrates when comparing Baldrige National award winners to their […] The post LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program – Deep Dive appeared first on Business RadioX ®.

This week’s guest is Bob Fangmeyer, the Director of the Baldrige Performance Excellence Program at the National Institute of Standards and Technology (NIST). Topics discussed include: Evolution of the Baldrige: This will include Bob s background and stewardship of this national treasure. Comparative results: What the research demonstrates when comparing Baldrige National award winners to their peers regardless of […] The post LEADER DIALOGUE: Evolution of the Baldrige Performance Excellence Program appeared first on Business RadioX ®.

In this week s “Leader Dialogue” Deep Dive episode, join SOAR Vision Group co-hosts Ben Sawyer and Lisa Counsell, RN, BSN as they continue the discussion about board governance; the relationship between management and the board; and how to utilize the board and add structure and processes to help succeed and measure results in a rapidly […] The post LEADER DIALOGUE: Performance Excellence in the Age of Consumerism – Deep Dive appeared first on Business RadioX ®.

Hospital Governance Board Coaching Pamela R. Knecht is the guest on this epsiode of Leader Dialogue Radio. Pam is an accomplished governance coach assisting not-for-profit Health Systems with strategic planning, governance, education, and organizational diagnosis and change management. Tune in to learn how to develop ideal board and management alignment, and how to enhance performance […] The post LEADER DIALOGUE: Performance Excellence in the Age of Consumerism appeared first on Business RadioX ®.

Today we host the deep dive of Humanity at the Forefront in the healthcare industry. During this episode, hosts Jennifer Strahan, Lisa Counsell and Duffie Dixon follow-up last week’s interview with Bob Peterson, the CEO of Millinocket Regional Hospital, and discuss how the hospital is a leader in offering the human touch when providing healthcare […] The post LEADER DIALOGUE: Humanity at the Forefront – Deep Dive appeared first on Business RadioX ®.

Bob Peterson/Millinocket Regional Hospital Bob Peterson is the CEO of Millinocket Regional Hospital (MRH), a 25 bed critical access hospital that provides vital healthcare services to those who live, work and play in the Katahdin Region of Maine. The hospital is located at Mt. Katahdin which is the endpoint of the Appalachian Trail which starts […] The post LEADER DIALOGUE: Humanity at the Forefront with Millinocket Regional Hospital appeared first on Business RadioX ®.