Podcasts about process optimization

A live SXSW panel on how employee complaints illuminate the path to organizational innovation.Wrong question: How can AI revolutionize productivity in my organization?Right question: What do my employees hate most about their jobs?For the Portland Trail Blazers, a winning game plan for AI implementation didn't begin with a tech-first approach — it began with a talk-first one. “The whole concept was to talk about pain points," explains David Long, VP of Digital Innovation, describing the "Lunch and Launch" sessions where employees could openly share frustrations about their daily work. “People really enjoy talking about what they hate about their jobs,” says Christa Stout, Executive Vice President and Chief Strategy & Innovation Officer, and as they did, they illuminated opportunities for optimization. “By getting this insight across the whole company, it is already opening our eyes [to how] we can potentially transform the business more broadly,” Stout says.In this special live episode of Think Fast, Talk Smart, recorded at SXSW, host Matt Abrahams leads a panel with Long, Stout, and Stanford colleague Jeremy Utley, exploring how "catharsis catalyzes change.” For any team wanting to implement new technology or rethink workflows, these experts reveal how creating space for complaints can catalyze meaningful innovation throughout an organization.Episode Reference Links:Jeremy UtleyDavid LongChrista StoutEp.77 Quick Thinks: AI Has Entered The Chat – A "Conversation" with ChatGPTEp.134 How to Chat with Bots: The Secrets to Getting the Information You Need from AI  Connect:Premium Signup >>>> Think Fast Talk Smart PremiumEmail Questions & Feedback >>> hello@fastersmarter.ioEpisode Transcripts >>> Think Fast Talk Smart WebsiteNewsletter Signup + English Language Learning >>> FasterSmarter.ioThink Fast Talk Smart >>> LinkedIn, Instagram, YouTubeMatt Abrahams >>> LinkedInChapters:(00:00) - Introduction (04:42) - The Business Behind Basketball (06:13) - Why AI and Why Now? (07:21) - Collaborating with the Team (08:39) - The Lunch & Launch Method (11:11) - Branding AI Initiatives (12:29) - David Detractor & Kelly Kindness (16:00) - Human Connection through AI (16:45) - Auditing for Brand Consistency (18:53) - AI in National Parks (21:36) - Making AI Personal (22:58) - Using AI to Learn AI (27:27) - Encouraging AI in the Workplace (30:21) - Change Management: Iteration Over Perfection (34:07) - Start with Curiosity and Empower Action (37:50) - Communication Ingredients (39:22) - Conclusion   ********This episode is sponsored by LinkedIn. Dare to discover what's next. Explore your job potential at LinkedIn. Become a Faster Smarter Supporter by joining TFTS Premium.  

Today's guest is Sidharth Ojha, Head of Process Optimization in Data and AI at AXA XL, a global commercial insurance and reinsurance company and subsidiary of AXA. Sidharth joins Emerj Managing Editor Matthew DeMello to discuss how AI is being applied across commercial insurance workflows with real, measurable impact. He explains how machine learning is enhancing underwriting efficiency, portfolio decision-making, and risk assessment. The conversation also covers key enablers for scaling AI, including data quality, governance, and change management. For insurance professionals and data leaders, Sidharth offers practical insights on where AI is driving results today and what it takes to implement it responsibly. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business' podcast! If you've enjoyed or benefited from some of the insights of this episode, consider leaving us a five-star review on Apple Podcasts, and let us know what you learned, found helpful, or liked most about this show!

This insightful episode with Gero Decker dives deep into how AI and quick adaptability are reshaping business landscapes. Learn about emerging trends, the benefits of swift technological integration, and strategies for maintaining a competitive edge. Discover why staying agile and informed is crucial for businesses seeking to navigate the challenges and opportunities presented by the digital revolution.

Ever wondered how data powers the magic behind your favorite theme park experiences? Join Cindi Howson and Gavin Hupp, VP of Technology, Enterprise Architecture, Data and Martech, E-commerce and Analytics at United Parks and Resorts, as they explore the complex data ecosystem of a theme park, from e-commerce and guest experience to AI's role in shaping the future of entertainment.Key Moments: Theme Park Business Model (03:12): Theme parks are described as a mix of multiple businesses, including e-commerce for ticket sales, animal experiences, entertainment venues, culinary and restaurant services, and retail operations. This combination creates a complex ecosystem, similar to city planning, within a single physical location.  Data Ecosystem Challenges (03:37): Gavin highlights the challenge of managing data within theme parks due to the variety of business areas. Each area generates unique data, leading to disparate and sometimes siloed data sets across different business applications.  AI as an Innovation Driver (11:24): AI is viewed as a key driver of innovation within the theme park industry, capable of creating new products and services, such as augmented reality experiences, and enhancing personalization at scale.  AI for Process Optimization (11:24): Beyond guest-facing innovation, AI is also seen as a tool to optimize business processes, streamline operations, reduce costs, and identify opportunities for revenue growth through personalization and increased efficiency.  Data-Driven Decision-Making (17:30): United Parks and Resorts emphasizes the importance of guest feedback, collected through surveys and other means, and uses it to inform decision-making and guide the company's overall strategy.  Agile Development Approach (28:50): Gavin explains how the company employs agile development principles, using "skateboards" as a metaphor for quickly delivering initial solutions and value while simultaneously iterating and building more comprehensive and scalable solutions ("scooters" and "factories").Key Quotes:"To become more data-driven, you have to break down silos. This requires making people aware of the silos, the challenges they create, and framing it as a data quality discussion. Getting business leaders to care about data quality isn't easy; they want end results and impact." - Gavin Hupp"There's product and service innovation, and business process innovation, where AI optimizes and streamlines operations, decreasing costs and increasing revenue through personalization." - Gavin Hupp“There's an agile concept, a principle where, at the end of the day, you need to get movement, you need to get going. And so you can use a skateboard to go from point A to point B.” - Gavin HuppMentionsGavin Hupp, Forbes ArticlePenguin Trek: Seaworld Roller CoasterConway's Law4 Values of Agile DevelopmentScrumDiet & Eating Habits of Killer WhalesGuest Bio Gavin Hupp is currently the VP of Technology: Enterprise Architecture & Data, Martech, e-Commerce & Analytics at SeaWorld Parks & Entertainment (United Parks & Resorts). In addition, he is also a member of the Quartz CIO & CISO Advisory Board. Gavin's expertise is helping shape the agenda to ensure it's packed with actionable strategies and forward-thinking insights. Gavin Hupp has a strong background in technology, data, and marketing, with experience in various leadership roles in companies such as PetSmart, Denny's, and Transdev North America. Gavin has a strong educational background, with degrees from the Massachusetts Institute of Technology, Stanford University, and Western International University. Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

When we don't feel well, we can take our temperature or go for a checkup. When our car is not performing right, we can check different gauges and look at various fluids and things. But is it possible for a dealer to perform checks on his/her equipment business to determine if they've got any operational problems? This month's guest, Troy Ottmer, has been diagnosing and treating operational issues at equipment dealerships for about 20 years, and his overall industry experience is twice that long. He's an expert worth talking to when it comes to helping dealers identify potential areas for improvement. When you speak with Troy, two things become apparent: (1) He's all about staying customer-centric – they should feel like you're always putting their best interest first. (2) He is also about simplicity. Processes don't have to be complicated to be effective.  Dealers need the occasional check-up – tune in to see what that looks like and what you should be looking for!   Connect with Troy: Ottmer Consulting LinkedIn   Connect with IEDA: Visit IEDA Group Website IEDA Events Produced By: Social Chameleon

Imagine transforming your business operations with seamless automation.Welcome to The Power Lounge, where Amy Vaughan of Together Digital hosts conversations with empowered individuals. In this episode, Amy sits down with Christi Stafford, CEO and founder of Automation on a Mission, who brings over twenty-five years of experience in revolutionizing small businesses through intelligent automated systems.Christi shares her "Attract, Sell, and Wow" framework, a strategy that streamlines customer journeys, boosts revenue, and builds lasting client relationships. Together, they explore the evolution of Christi's business model, the crucial role of automation in sustainable entrepreneurship, and the balance between technology and personal interaction.Discover practical strategies to automate and scale your business, reclaim valuable time, and thrive. Whether you're an entrepreneur or interested in automation, this episode offers valuable insights to support your business journey.Christi Stafford leads Automation on a Mission, empowering small businesses with streamlined sales and marketing automation since 2014. With over 25 years of experience, she has helped hundreds of entrepreneurs generate millions in revenue while reclaiming time through efficient, scalable systems. Her leadership includes launching impactful programs and a thriving social enterprise, making entrepreneurship more accessible and sustainable.Join us as we explore the optimal customer journey through automation with Christi Stafford on The Power Lounge.Chapters:00:00 - Introduction01:52 - Nonprofit Management and Social Enterprise03:29 - Unplanned Career Paths08:41 - Efficient Meetings with Calendar Automation10:42 - Unlocking Business Opportunities with Automation13:46 - Automation's Human Connection & Magic19:06 - Enhancing Client Renewal Rates22:43 - Optimizing Business Automation Strategy26:21 - Streamline Buying with Automation28:07 - Inclusive Membership for Retired Members32:04 - Automated Subscription Success35:54 - Streamlining Guest Preparation Process37:17 - Automated Affiliate Integration42:14 - DocuSign Integration Limitations45:40 - Mindful Use of Chatbots46:53 - Chatbot Mastery with Lauren50:14 - Custom Automation for Unique Businesses53:35 - Design Career: Learning Through Experience56:14 - OutroQuotes:"In digital chaos, automation is your secret weapon to reclaim time and energy."- Amy Vaughan"Automation unlocks unique solutions and hidden opportunities for your business."- Christi StaffordKey Takeaways:Unlocking Automation Potential in Small BusinessesCreating Seamless Customer JourneysBalancing Technology and AuthenticityOptimizing for Continued SuccessHarnessing AI for the FutureChoosing the Right Automation ToolsEmbracing Feedback as an OpportunityConnect with Christi Stafford:LinkedIn: https://www.linkedin.com/in/christinorfleetstafford/Website:https://automationonamission.com/Connect with the host Amy Vaughan:LinkedIn: http://linkedin.com/in/amypvaughanPodcast:https://www.togetherindigital.com/podcast/Learn more about Together Digital and consider joining the movement by visitinghttps://togetherindigital.comSupport the show

Join us on "Process Transformers" as Dan Balcauski sheds light on the pillars of SaaS growth and the profound impact of pricing strategies. Explore how focusing beyond mere acquisition to include effective monetization and retention can fundamentally transform your business. Dan argues compellingly that success depends not just on what you charge but, importantly, on who and how you charge. This episode is a must-listen for anyone looking to deep dive into the mechanics of business growth. Let's dive right in!

Send us a textEver feel like your business can't run without you? In this episode, Madi Waggoner shares how to escape the daily grind, build a business that thrives in your absence, and finally take that well-earned break—without everything falling apart.What's Covered:✅ The #1 mistake entrepreneurs make that keeps them stuck in the day-to-day✅ How to build systems that allow your business to run without you✅ Why delegation isn't just about offloading tasks—it's about creating real freedom✅ The essential mindset shift to go from overwhelmed operator to strategic leader✅ Real-life examples of business owners who successfully stepped away without losing momentumMadi is a consultant who helps entrepreneurs fire themselves from the day-to-day so they can finally take vacation, parental leave, or a long desired sabbatical. She's partnered with more than 40 businesses across tech startups, influencers, medical professionals, course creators, and online entrepreneurs to address the problems plaguing their businesses.

Send us a textSummary: Welcome to the final installment of our three-part series with Martin Vogel on the Customer Success Playbook Podcast! This week, we dive into the transformative role AI plays in global support frameworks—particularly in the hardware plus SaaS world. AI isn't just a buzzword; it's changing the way businesses handle predictive insights, proactive service, and internal efficiencies. From making sense of massive data streams to optimizing processes and improving coaching strategies, AI is proving to be a game-changer. If you've ever wondered how to harness AI for better customer outcomes, this episode is for you.Detailed Analysis: In this insightful conversation, Martin Vogel, alongside hosts Roman Trebon and Kevin Metzger, explores how AI is helping companies cut through the noise of massive hardware data and streamline support operations. AI-driven analytics offer a clearer picture of device performance, support tickets, and user behaviors, allowing businesses to shift from reactive to proactive service models.Kevin highlights how AI can structure knowledge bases, transforming recorded conversations into actionable insights—eliminating the need for manual documentation. The discussion also delves into AI's ability to free up developer time, ensuring that valuable resources are allocated toward customer-centric improvements rather than repetitive tasks. Meanwhile, Roman emphasizes AI's potential in coaching and training, making feedback loops more efficient and tailored.As AI continues to evolve, its role in customer success becomes more indispensable. Whether it's reducing inefficiencies, automating routine tasks, or enhancing learning, AI is redefining the way businesses engage with customers. Don't miss this deep dive into the intersection of AI, hardware, and customer success.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Send us a textSummary: How do you expand into new verticals and regions while still keeping your current customers happy? That's the one big question we tackle in this episode of the Customer Success Playbook Podcast. Hosts Kevin Metzger and Roman Trebon welcome back Martin Vogel to explore the challenges of scaling a business while maintaining strong customer relationships.Martin shares insights on maintaining customer intimacy at scale, the risks of focusing too much on urgent matters over important long-term goals, and why high-touch relationships can become unsustainable. He also discusses the importance of building strong foundational processes and knowledge bases to ensure seamless support, even as your customer base evolves. Plus, we get a glimpse into Martin's productivity hacks and how he unwinds outside of the customer success world.Detailed Analysis: Scaling a business is thrilling, but it can also create real tension between acquiring new customers and continuing to serve existing ones effectively. Martin Vogel emphasizes the necessity of prioritizing value creation at every stage of growth. His approach? Think beyond the immediate fire drills and focus on establishing processes that will support your company in the long run.One of the biggest challenges in scaling is avoiding the common trap of over-indexing on urgent issues rather than investing in sustainable infrastructure. As your business grows, your biggest customers today may not hold the same weight tomorrow. Martin explains how early process implementation and documentation allow companies to maintain high service levels without overextending resources.Another key theme? The evolution of customer relationships. Early-stage companies rely heavily on high-touch engagements, but as new customers flood in, this model can break down. Martin provides strategies for ensuring smaller clients don't get drowned out by larger ones, such as implementing scalable knowledge bases and refining first-time resolution processes.And of course, we couldn't have this discussion without touching on AI. While today's episode stays focused on traditional scaling methods, Kevin teases Friday's episode, where AI's role in predictive insights and proactive service takes center stage.Whether you're leading customer success at a startup or scaling an established enterprise, this episode is packed with practical insights you can apply right away.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

Send us a textSummary: In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Martin Vogel, an executive leader in global customer support and complex hardware-plus-SaaS solutions. They dive deep into the challenges of establishing a scalable, efficient global support framework and ensuring immediate and long-term value for customers. Martin shares practical strategies, including understanding regional differences, creating simple yet robust processes, and prioritizing clear communication. Tune in for actionable insights on balancing SaaS and hardware support, diagnosing technical issues effectively, and implementing a continuous learning framework for your support teams.Detailed Analysis: What does it take to build a world-class global support framework? According to Martin Vogel, it all starts with knowing where you are. Mapping out existing structures, understanding regional differences, and tailoring processes accordingly are critical first steps. With experience spanning multiple continents, Martin emphasizes the need for a structured yet flexible approach to global support.The conversation highlights key components of a strong support framework:Understanding regional nuances: Markets differ in their support structures and expectations. Europe's established systems contrast with the U.S.'s ground-up approach, necessitating a flexible global strategy.Defining simple, scalable processes: Complex frameworks don't work if they aren't easy to implement. Martin stresses the need for clarity in process creation.Effective communication across teams: Building a bridge between different support teams ensures alignment and consistency in customer experience.Balancing SaaS and hardware support: With hardware-origin companies increasingly incorporating SaaS, Martin discusses best practices for integrating both seamlessly.Training and knowledge management: He introduces an LMS-based approach to training, emphasizing problem diagnosis, knowledge base documentation, and incident reviews.The result? A structured, iterative approach that minimizes misdiagnoses, accelerates troubleshooting, and enhances customer satisfaction. Join us in this episode as we unpack these strategies and more.Now you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

In this FDE+ Virtual Event episode, Kortney Harmon delves into the crucial themes for thriving in the staffing and recruiting industry in 2025. Kortney discusses the importance of streamlining technology, optimizing processes, and enhancing team dynamics. Discover strategic insights and actionable strategies to propel your business forward in the coming year. Whether you're revisiting or catching up, this episode offers invaluable lessons and future-proofing strategies to ensure your firm's success. Tune in, take notes, and prepare to thrive!Ebooks Mentioned in the Episode:RFI TemplateGreat Tech Purge Worksheet4 Rs of Automation eBookChatGPT eBookKey Account Development eBookMulti-Channel Touchpoint Strategy eBookMassive Guide to Executive SearchBreaking into Staffing checklistSocial Selling eBookDownload the Sourcing eBook here________________Want to learn more about Crelate? Book a demo hereFollow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

Today's guests are Vrinda Khurjekar and Paul Pallath, VP of North Americas and Applied AI Lead, respectively, at Searce. Searce is a cloud computing solutions and technology services provider globally that specializes in Cloud, AI, and Analytics. Vrinda and Paul join us today to explore how regulated industries such as financial services and healthcare are navigating the complexities of AI adoption. This episode is sponsored by Searce. Learn how brands work with Emerj and other Emerj Media options at emerj.com/ad1.

Send us a textIn this inaugural episode of Season 3, co-host Roman Trebon introduces the powerful Keep, Kill, Start framework for driving continuous improvement in both personal and professional contexts. This strategic approach helps teams and individuals identify what's working, what needs to be eliminated, and what new initiatives should be implemented for optimal success in 2025.Detailed AnalysisThe episode delves into the practical application of the Keep, Kill, Start framework across multiple organizational levels. Roman Trebon presents this methodology as a versatile tool that can drive meaningful change in both virtual and in-person team environments. The discussion highlights several critical business insights:Organizational Adaptation: The framework provides a structured approach to organizational change management, allowing teams to systematically evaluate and evolve their processes.Virtual Team Dynamics: The episode addresses the unique challenges of maintaining team cohesion in remote work environments, emphasizing the importance of intentional relationship-building beyond task-focused interactions.Implementation Strategy: Trebon emphasizes the critical nature of follow-through, recommending quarterly check-ins to ensure accountability and maintain momentum on identified changes.Cultural Integration: The discussion demonstrates how personal and professional development can be integrated through a single framework, promoting holistic growth and sustainable change.Resource Optimization: By explicitly identifying elements to eliminate ("kill"), the framework helps organizations address the common pitfall of continually adding new initiatives without removing outdated ones.Business ApplicationsThe Keep, Kill, Start framework presents several practical applications for business leaders:Strategic Planning: Use the framework to evaluate and refine organizational processesTeam Development: Apply the methodology in both individual and group settingsChange Management: Implement structured approaches to organizational evolutionResource Allocation: Make informed decisions about where to invest time and resourcesPerformance Optimization: Regularly assess and adjust operational effectivenessNow you can interact with us directly by leaving a voice message at https://www.speakpipe.com/CustomerSuccessPlaybookPlease Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

In this episode, we are joined by Brad Cairns, lean manufacturing expert, to explore how construction and contracting business owners can use lean principles to eliminate waste, reduce rework, and improve efficiency by up to 50%!

BONUS: Rediscovering Agile's Roots, What We Can Learn From Lean Manufacturing with Doug Rabow In this BONUS episode, we reconnect with Doug Rabow, a previous guest and an expert in Lean-Agile strategic management known for his dedication to fostering empowered teams and enhancing processes through Lean principles. This discussion dives into the foundations of Lean, its evolution from manufacturing, and how software development can benefit from these time-tested methodologies. Join us as we uncover how adopting Lean can transform software practices and culture to align more closely with the true spirit of Agile. Introduction to Lean and the Toyota Production System (TPS) "Lean isn't just a methodology; it's an ongoing journey of learning and problem-solving." Doug begins by mapping out the origins of Lean and its cornerstone, the Toyota Production System (TPS) (Wikipedia article on TPS). Initially crafted to solve operational challenges in manufacturing, TPS introduced principles aimed at efficiency and continual improvement. Doug underscores that while Agile has gained broader recognition, Lean provides an essential, often overlooked foundation that extends beyond frameworks like Lean Six Sigma or isolated process improvements. "Lean isn't a set-and-forget solution; it's about cultivating an evolving culture of problem-solving." Cultural Foundations of Lean: Adapting for Software Teams "Respect for people and a culture of continuous improvement form the heartbeat of Lean." Transitioning to software development, Doug highlights the core cultural tenets that empower teams to excel. He points out that scaling these principles—such as fostering a culture where problem-solving is embedded in daily practices—is vital due to the complexities of software as a people-driven process. Referencing Conway's Law, Doug illustrates how the structure of teams directly impacts code and workflow. "Developing software is as much about building teams as it is about building products. Lean teaches us that these are inseparable." The Toyota Way: A Blueprint for Excellence "Applying Lean is about chasing excellence, not just managing tasks." Jeffrey Liker's The Toyota Way introduces 14 principles that Doug relates to software environments, emphasizing the value of discipline and respect for people. He discusses the importance of aligning processes with long-term strategies and ensuring that these processes are designed to foster continuous learning. Doug reiterates that truly understanding and integrating Lean requires more than surface-level adoption. "Respect for people isn't an add-on in Lean; it's the root of a thriving, innovative team culture." Waste in Software Development: Insights from the Poppendiecks "Work in progress is not an asset; it's a liability." Doug shares insights from Mary and Tom Poppendieck's (Mary and Tom have been on our podcast here) pioneering work on Lean Software Development, particularly their adaptation of waste types from manufacturing to software. These include partially done work, extra features, relearning, handoffs, and task switching. Doug points out that waste reduction strategies—such as Kanban and pull systems—help teams minimize bottlenecks and optimize flow. "Software development, like manufacturing, benefits from visualizing value streams and focusing on reducing waste." Metrics and Measurement in Lean "The right process will create the right results—focus on process metrics, not individual metrics." In Lean, metrics are crucial for assessing and refining processes. Doug advocates for using metrics like cycle time and throughput to provide teams with insights into system efficiency. He explains how focusing on process metrics rather than individual productivity helps sustain a culture that prioritizes team learning and growth. "When we measure what truly matters—the process—we empower teams to solve problems collectively and improve outcomes." About Doug Rabow Doug Rabow is a dedicated practitioner of Lean-Agile strategic management with an emphasis on building empowered teams and optimizing processes through Lean methodologies. His extensive experience in applying Lean principles in software development has made him a trusted voice in the Agile and Lean community. You can link with https://www.linkedin.com/in/dougrabow.

Send us a textIn this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger engage with Dickey Singh, CEO and founder of Cast.app, to explore the transformative potential of AI agents in customer success. The discussion reveals how AI agents can revolutionize customer engagement by handling routine tasks while enabling CSMs to focus on high-value activities, potentially generating millions in additional revenue without adding headcount.Key Themes and InsightsAI Agent ImplementationAI agents can handle mundane, repetitive tasks across the customer lifecycleFocus on 100% account coverage without additional headcountIntegration with multiple data sources and systems (Salesforce, Gainsight, Snowflake, etc.)Role Evolution of CSMsShift from routine tasks to strategic activitiesFocus on four key areas: empathy, relationship building, solving new challenges, providing expertiseEnhanced efficiency through AI supportTechnical ImplementationSophisticated hallucination prevention mechanismsReal-time confidence scoring for AI responsesSecure data handling without synchronizationIntegration across multiple enterprise systemsBusiness ImpactPure Storage: $1.6 million in additional annual revenueHPE: Significant improvement in customer engagementRoute: 3x industry average engagement ratesSubstantial ROI improvements (1000-4000%)Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast:YouTube - @CustomerSuccessPlaybookPodcastTwitter - @CS_PlaybookYou can find Kevin at:Metzgerbusiness.com - Kevin's person web siteKevin Metzger on Linked In.You can find Roman at:Roman Trebon on Linked In.

As a product manager, have you ever inherited a messy backlog? In this episode, Product Manager Brian Orlando and Enterprise Business Agility Coach Om Patel break down 6 useful tactics you can use to tackle this common challenge. Listen as we discuss the challenges of inheriting a product backlog and learn practical strategies for:Aligning with company objectivesEffective stakeholder communicationPrioritization techniquesLeveraging data for decision-makingStreamlining processes and workflowsIdentifying and preparing for skill gapsIf you manage a backlog, this episode provides valuable insights to help you succeed in your role!#ProductManagement #Agile #BacklogManagement #ProductStrategy #DataDriven= = = = = = = = = = = =Watch it on YouTube= = = = = = = = = = = =Subscribe to our YouTube Channel:https://www.youtube.com/channel/UC8XUSoJPxGPI8EtuUAHOb6g?sub_confirmation=1Apple Podcasts:https://podcasts.apple.com/us/podcast/agile-podcast/id1568557596Spotify:https://open.spotify.com/show/362QvYORmtZRKAeTAE57v3Amazon Music:https://music.amazon.com/podcasts/ee3506fc-38f2-46d1-a301-79681c55ed82/Agile-Podcast= = = = = = = = = = = =Toronto Is My Beat (Music Sample)By Whitewolf (Source: https://ccmixter.org/files/whitewolf225/60181)CC BY 4.0 DEED (https://creativecommons.org/licenses/by/4.0/deed.en)

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1492: Michael Mehlberg shares a powerful approach to continuous business improvement through the use of systems, explaining how structured, repeatable processes can lead to sustained growth and better outcomes. His insights encourage adopting systems thinking to minimize guesswork, improve efficiency, and build momentum in business operations. Read along with the original article(s) here: https://michaelmehlberg.com/blog/2018/1/29/on-systems-for-continuous-business-improvement Quotes to ponder: "Systems remove the guesswork, streamline operations, and build sustainable business success." "With every system you create, you're paving the way for continuous improvement without starting from scratch." "Instead of reinventing the wheel, systems empower your business to learn, grow, and adapt over time." Episode references: The 7 Habits of Highly Effective People: https://www.amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519 The E-Myth Revisited: https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280 Learn more about your ad choices. Visit megaphone.fm/adchoices

Discover all of the podcasts in our network, search for specific episodes, get the Optimal Living Daily workbook, and learn more at: OLDPodcast.com. Episode 1492: Michael Mehlberg shares a powerful approach to continuous business improvement through the use of systems, explaining how structured, repeatable processes can lead to sustained growth and better outcomes. His insights encourage adopting systems thinking to minimize guesswork, improve efficiency, and build momentum in business operations. Read along with the original article(s) here: https://michaelmehlberg.com/blog/2018/1/29/on-systems-for-continuous-business-improvement Quotes to ponder: "Systems remove the guesswork, streamline operations, and build sustainable business success." "With every system you create, you're paving the way for continuous improvement without starting from scratch." "Instead of reinventing the wheel, systems empower your business to learn, grow, and adapt over time." Episode references: The 7 Habits of Highly Effective People: https://www.amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519 The E-Myth Revisited: https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280 Learn more about your ad choices. Visit megaphone.fm/adchoices

Explore the development of modern management theory with Derrick Mains, CEO of The Process Fixer & Process Triage. In this in-depth interview, Derrick sheds light on the history and evolution of management practices, from the WWII era—when women pioneered factory efficiency—to the process innovations that drive today's businesses. Learn how historical events and key figures, like Henry Ford, influenced the management theories we use now, and discover Derrick's unique approach to mapping and visualizing business operations. Tune in for a deep dive into how understanding history can reshape today's productivity and management. -------------------------------------------------------------------------------------------------------------------

In this episode of the Eye on AI podcast, we dive into process intelligence with Manuel Haug, Field CTO at Celonis.   Manuel shares how process mining is transforming business operations by connecting directly to digital systems to map workflows, optimize processes, and boost efficiency. He explains how Celonis builds digital twins of business processes, allowing companies to visualize and resolve inefficiencies with data-driven insights.   Manuel also explores the role of AI in process optimization, discussing the integration of generative AI and AI agents in Celonis. From automating repetitive tasks to enabling strategic decision-making, Manuel details how AI agents can enhance workflows, reduce costs, and deliver measurable productivity gains across industries.   Tune in to learn how AI agents are evolving, the potential of process intelligence graphs, and how Celonis is pioneering the future of autonomous enterprises.   Whether you're in business, tech, or curious about the impact of AI, this episode offers valuable insights into next-gen process optimization.   Don't forget to like, subscribe, and turn on notifications for more episodes on AI, automation, and digital transformation!     This episode of Eye on AI is sponsored by Citrusx. Navigating the complexities of AI risk management? Citrusx has you covered. Their innovative platform helps you make better business decisions and achieve reliable AI outcomes while staying compliant with regulatory standards. Citrusx enables you to manage AI risks effortlessly, connecting all stakeholders and providing continuous validation. Their solution can detect and mitigate vulnerabilities, biases, and errors, ensuring the accuracy, robustness, and compliance of AI models Visit https://email.citrusx.ai/eyeonai to book your free demo today!     Stay Updated: Craig Smith Twitter: https://twitter.com/craigss Eye on A.I. Twitter: https://twitter.com/EyeOn_AI     (00:00) Introduction to Manuel Haug & Celonis (01:07) Understanding Process Intelligence (07:14) Integrating AI into Process Mining (12:12) Generative AI's Role in Process Optimization (15:18) Challenges of Large-Scale Process Integration (20:24) Role of AI Agents in Process Automation (23:43) AI Maturity & Implementation in Enterprises (27:23) Real-Life AI Agent Examples (30:47) Building and Integrating AI Agents (34:53) Future of AI Agents in Enterprises (37:56) Introducing the Process Intelligence Graph (39:20) Addressing Data Privacy Concerns

In this exciting first episode of our series on Scaling and Managing Support Teams, we sit down with Pam Connors, a Process Optimization expert, to uncover the hidden costs of inefficient documentation and processes. Pam shares invaluable insights on how to streamline operations, eliminate bottlenecks, and improve both customer satisfaction and support team morale. If you've ever wondered how much ineffective processes are holding back your business, this episode is for you. Discover how to turn inefficiencies into opportunities for growth! Key Takeaways: - Discover how inadequate documentation can hinder support teams and lead to decreased customer satisfaction. - Understand why solid process documentation is the backbone of scalable and efficient support teams. - Learn the significance of involving support agents in process improvement efforts, transforming them into advocates for positive change. - Hear how Pam helped a company save over $1 million a year by refining and automating a key process, improving both employee morale and customer satisfaction. - Explore the various tools and platforms that can be utilized to manage and streamline support processes effectively. Ready to optimize your support team and scale with ease? Reach out to us at Telework PH to learn how we can help you build efficient, customer-centric support teams.  Visit www.teleworkph.com or connect with Jeff Thompson on LinkedIn if you're ready to explore what offshore outsourcing can do for your business. Enjoyed this episode? Subscribe and stay tuned for more insights from industry experts in our Scaling Support Teams series!

Kortney Harmon is joined by industry expert Chris Hesson to dive deep into the world of ATS (Applicant Tracking System) blunders and database management pitfalls.We'll tackle the top challenges organizations face today, from finding and managing data in their systems to setting up ATS platforms correctly and avoiding the allure of too many tools. We'll also explore the significance of automation and the importance of keeping processes simple. Whether you're a recruiter, a business owner, or an executive, there's valuable advice here to help you streamline your operations and boost your efficiency. So, let's get started and uncover how to turn your ATS and database headaches into smooth-running processes that support your growth.___________________Follow Crelate on LinkedIn: https://www.linkedin.com/company/crelate/Subscribe to our newsletter: https://www.crelate.com/blog/full-desk-experience

Send Everyday AI and Jordan a text messageIs the age of the specialist over? Maybe. Maybe not. Forget everything you thought you knew about expertise. Ian Beacraft, CEO of Signal and Cipher, says AI is flipping the script—putting generalists on par with specialists. We discuss how this shift is about to shake up the workforce.Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Ask Jordan and Ian questions on AIUpcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:1. Specialist vs. Generalist2. Mid-Career Paradigm Shift3. Career Adaptation and Learning4. AI and Manual Knowledge WorkTimestamps:02:05 Daily AI news06:00 About Ian and Signal and Cipher08:46 Scarce expertise creates bottlenecks, impacting generalists and specialists.12:57 Machines enhance humans, especially like in chess.16:26 Specialists refine data enhancing team productivity together.17:54 Future involves multimodel systems with adaptive orchestration.22:40 Smaller, skilled teams outperform traditional larger departments.25:08 Automate specialists' tasks to focus higher-level work.27:33 Future impacts of AI on specialist workloads30:42 Find passion for meaningful, persistent tool use.Keywords:Expertise Bottleneck, Specialist vs. Generalist, Mid-Career Paradigm Shift, Adaptation and Learning, AI and Large Language Models, Manual Knowledge Work, Symbiotic Relationship, Introduction by Host Jordan Wilson, WorkLab by Microsoft, AI News Recap, Meta's Launch of Llama 3.2, OpenAI's Leadership Shakeup, Guest Ian Beacraft, CEO of Signal and Cipher, Live Audience Interaction, Encoding Knowledge, Specialists Spending Time, Value Creation and Generalists, Future Work Scenarios, Fragmentation of Business Models, Process Optimization, Adoption of AI Tools, Final Advice, Transition from Specialists to Empowered Generalists, Future of Specialist Roles, Change Management and AI Implementation, Paradigm Shift in Work Structures, Implications for Team Composition, Adapting Skills for the Future, Sponsorship Acknowledgment, Microsoft WorkLab Podcast.

SEASON: 4 EPISODE: 13Episode Overview:Have you ever wondered what separates thriving businesses from those that struggle to keep their heads above water? Well, buckle up because we're about to dive deep into the world of winning strategies and sales processes that can catapult your business and sales results to new heights.My guest, Liz Heiman, is a powerhouse in the realm of business strategy and sales. In this episode, Liz will share her insights on how businesses can create a winning strategy and sales process to fuel their growth, so whether you're a solopreneur, just starting out, or the CEO of a growing company, I promise you'll walk away with actionable tips that you can implement right away. Join me now for my conversation with Sales and Process Strategist, Liz Heiman.Guest Bio: Liz Heiman is the Sales Operating System Architect and the founder of Re: Sales™. Liz guides “Ready-to-Scale” founders and CEOs to take the chaos out of sales so they can create a more sustainable growth strategy that strengthens the pipeline and streamlines their process to increase revenue on a predictive basis.Early in her career, Liz trained some of the world's powerhouse sales organizations. Using Strategic Selling and Conceptual Selling, she helped them boost sales by improving their sales processes and systems. Now her focus is start-up and mid-sized companies selling into complex B2B environments, including medical, government, and enterprise.Liz's team uses strategy and process to build a roadmap for success that drives extraordinary growth. While most clients achieve the sustainable year-over-year growth they need, others have realized exponential growth very quickly; as much as $10 million in one year. Liz is on a mission to challenge assumptions, build trust, and make founders' dreams come true.Resource Links:Website: https://www.regardingsales.comProduct Link: https://www.regardingsales.com/sales-operating-system-guide-downloadInsight Gold Timestamps:02:58 Going back to basics has become really important04:22 Sales isn't magic06:01 Make the CRM easy to use07:13 Please don't let AI just write your letters and not fix them09:52 10:52 What are the KPIs that really matter? And they start with understanding the sales math13:40 One of the stats Gartner came up with was it takes 7 to 15 attempts16:35 You're known for your expertise in sales strategy and empowering women in selling18:14 The next time I called it Selling Like a Girl20:31 Research on how women's brains work versus how men's brains work22:33 When I was an executive and people were trying to sell to me through the company24:39 I think you have to start with strategy25:30 Sales activity is defined by that business strategy27:42 It starts with founder led sales29:32 When we talked about ideal customer profile32:21 One of the things that I do with my clients33:01 Stop working with people who are hard to work with33:36 Speaking to people about what matters to them is going to be the most important thing that we can do34:34 Everyone has to learn to use AIConnect Socially:LinkedIn: https://www.linkedin.com/in/lizheiman/Facebook: https://www.facebook.com/RegardingSalesBlogs:

Nathan Yeung brings over a decade of experience in advertising and advising B2B businesses on their marketing strategies. Nathan shares his journey from studying marketing to becoming a VP of finance, a management consultant, and eventually founding his own agency, Find Your Audience. He discusses the complexities and nuances of marketing, emphasizing the importance of both strategy and tactical execution. Nathan's agency has grown to a team of 25 people over seven years, providing comprehensive marketing services to various clients, including acting as the full marketing department for some.00:00 - 00:13 “Everyone thinks they know what they're doing. And that's fine. But, you know, I think marketing is far more nuanced. And I think also marketing is incredibly complex. I think it's probably one of the more complex departments in any organization, in any industry.” — Nathan Yeung00:14 - 00:31 Welcome to Peppershock Media's Marketing Expedition Podcast00:32 - 01:08 Nathan's Background01:09 - 07:54 Marketing Essentials Moment: Marketing Terminology07:55 - 09:46 Welcome to the show, Nathan!09:47 - 12:58 Starting “Find Your Audience”12:59 - 16:58 Trust and Empowerment in Client Relationships16:59 - 18:09 Agency vs. In-House Marketing18:10 - 20:26 Ideal Marketing Team Structure20:27 - 21:27 Hello Audio is the best format for creating a connection between you and your audience and allows them to access your zone of genius at the click of a button. 21:28 - 25:22 Success Stories and Building Process25:23 - 27:45 Demand Generation Strategies27:46 - 30:01 Channel Specialization30:02 - 35:43 Sales vs. Marketing Touchpoints35:44 - 38:57 Tools and Metrics for Measuring KPIs38:58 - 40:29 B2B Businesses40:30 - 43:02 Visit: Find Your Audience - https://findyouraudience.online/43:03 - 45:50 Positioning and Avoiding the Middle45:51 – 46:23 Thank you so much, Nathan! Share this podcast, give us a review, and enjoy your marketing journey! 46:24 – 47:09 Join themarketingexpedition.com today!#B2BMarketing #B2B #MarketingStrategies #DigitalMarketing #MarketingTips #FindYourAudience #BusinessTips #ProcessOptimization #Specialization #MarketingTerminology #DemandGeneration #MarketingTouchpoints #KPIs

In this episode of the Product Thinking podcast, Melissa Perri sits down with Trisha Price, Chief Product Officer at Pendo. They explore the evolving landscape of product management, including the shifting role of product operations and the integration of tools like Pendo in enhancing productivity. Trisha shares insights on how product managers can navigate the balance between immediate demands and long-term strategy, as well as the impact of recent developments in product management practices.

https://youtu.be/kWLu0uo3WgEIn this episode, out host Eitan Koter welcomes Sabina Campbell, Sr. Director SEO and E-commerce at Restaurant Supply, a leading online destination for commercial kitchen equipment and foodservice supplies. Sabina shares her extensive knowledge in technical SEO, content production, and customer acquisition strategies.During our conversation, Sabina explains the importance of a well-structured website, emphasizing the need for proper use of H1 to H6 tags, optimized meta titles, and descriptions. She discusses the significance of Google's topical authority and EAT (Expertise, Authoritativeness, and Trustworthiness) in ranking well on search engines.Sabina also highlights the changing role of keywords, structured data, and the growing importance of Google Shopping. She provides insights on building trust, optimizing user experience, and the continuous nature of SEO efforts. Additionally, she touches on the impact of automation and AI tools in streamlining content creation and other processes.This episode offers valuable insights for both small and large businesses looking to enhance their online presence and improve their SEO strategies. Join us as we explore the world of SEO with Sabina Campbell.Website: https://www.vimmi.netEmail us: info@vimmi.netPodcast website: https://vimmi.net/ecom-pulse-podcast/Talk to us on Social:LinkedIn Vimmi: https://il.linkedin.com/company/vimmiLinkedIn Eitan Koter: https://www.linkedin.com/in/eitankoter/YouTube: https://www.youtube.com/@VimmiCommunicationsGuest: Sachin Sabina Campbell, Sr. Director SEO and E-commerce at Restaurant SupplyLinkedIn: https://www.linkedin.com/in/digital-marketing-ai-seo/Restaurant Supply - https://www.restaurantsupply.com/Takeaways:Continuous optimization and automation are essential in SEO to stay ahead in the ever-changing landscape.Providing value to customers through informative and relevant content is crucial for SEO success.Building trust with customers is important, especially for small businesses in a competitive online market.Technology integration and process optimization are trends in the restaurant industry.Chapters:00:00 Introduction and Background03:02 Optimizing User Experience and Performance08:24 Structured Data and Schema11:55 Google Shopping and Trust13:36 Process Optimization in the Restaurant Industry21:44 Automation and Standardization25:30 Continuous Optimization and Automation29:55 Technology Integration in the Restaurant Industry33:00 Backlinks and Domain Authority

PROCESS OPTIMIZATION, TARGETED RECOMMENDATIONS, AND TASK PRIORITIZATION ARE BUT A FEW WAYS THIS NEW AI SYSTEM IMPROVES DOCUMENTATION, QUERIES, AND LOGISTICS COMMUNICATIONS WITH SHIPPERS, TRANSPORTERS, AND OPERATIONS. This is Automotive Ecosystem on ATI.

Rose Ross: https://www.mikepero.co.nz/mortgage-broker/tauranga/rose-ross Chapters 00:00 Introduction and Background 01:48 Traveling and its Impact 05:21 Marriage and Family 06:54 The Rewards and Challenges of Motherhood 09:58 Personal Development through Parenting 12:10 Transitioning into a Career as a Financial Advisor 15:11 Working with a Spouse 22:25 Advice for Young Mothers Returning to Work 24:10 Managing Different Types of Work 25:27 Structuring the Day for Productivity 26:54 Efficiency and Time Management 27:39 Taking Over the Business 28:44 Growing the Business within Time Constraints 30:16 Setting Realistic Goals and Comparing to Yourself 31:24 Leveraged Activities for Business Success 32:21 Process Optimization and Efficient Resource Allocation 33:53 Prospecting and Referral Sources 34:58 Building Strong Relationships with Referral Partners 35:59 Asking for Referrals and Expressing Gratitude 37:44 Overcoming Barriers to Asking for Referrals 40:14 Strategies for Asking for Referrals 44:03 Prioritizing Prospecting and Growing Referral Sources 46:25 Focusing on Client Growth and Satisfaction 47:24 Building Genuine Relationships and Partnerships 48:34 Taking Action and Putting Yourself Out There 48:58 Vision for the Future

I was introduced to Micah Johnson by Jeffrey Beyle, one of my guests during Season 1 of The LoCo Experience (Episode 29 if you wanna check it out), and one of my spies in the Boulder area.  By spies I mean those who think of me when they meet someone with an interesting business journey to share, and a lot of value to share with the business community through a podcast conversation like this one!  Micah is what most would call a serial entrepreneur, with multiple starts and exits, and some failures.  Micah's largest business venture to date was GoFanbase, Inc., a social media marketing and community-building strategy firm based in Nashville, which focused on multi-location businesses such as auto dealerships and restaurants.  After growing his team to over 100 employees, he and his wife Alane made the decision to exit and search for a next chapter.  After years of focus on efficiency and teams and automations at GoFanbase  (and a choppy merger integration) the pair was left with skill sets essential to their current venture - Workday Ninjas!  Workday Ninjas helps their agency and B2B service business clients remove roadblocks to scaling through tools like Monday.com, Asana, and ClickUp.  Having utilized Monday.com for the past 3 years, and currently undergoing a database conversion to the CRM tool offered by Monday, this was an intriguing opportunity for me to learn more about the kinks and capabilities of the platform from an expert - and ultimately uncover principles of efficiency, communication, and building high-functioning teams.  I learned a lot, and had a lot of fun, and I'm confident that you will enjoy my conversation with Micah Jonnson.  The LoCo Experience Podcast is sponsored by: Logistics Co-op | https://logisticscoop.com/

Struggling with WASTED TIME in your cabinet shop?  Unlock the power of Lean Manufacturing with Danny Small, a Lean Six Sigma Black Belt. Danny's track record speaks for itself, with years of experience revolutionizing processes and boosting profits for off-site manufacturing companies just like yours. Get ready to discover how to tackle waste wherever it hides, from the shop floor to the office. So, hit play and let's go!

What would it be worth to your business if you could revolutionize your workflow and skyrocket productivity through strategic business process optimization strategies? What would it look like if seamless integration and flawless execution in your business processes became second nature to your team? Today's guest is Samuel Drauschak, a business process optimization expert and the chief process scientist for Truvle, a software company that automates best practice consulting knowledge through tools. Join Scott and Samuel as they explore: * Sam's book, "Becoming a Conscious Business," which he wrote to organize his own process science discoveries, with the hope of sharing his insights and journey with readers.* The importance of documenting business processes to manage them effectively.* Process mapping is the visual representation of process data that helps businesses understand their operations and make better decisions.* A process map is a story of an operating reality told through boxes, lines, and arrows, making it easier to consume and communicate process information.* Baselining your business processes first before improving them.* The need for a data-driven mindset. * The potential downsides of artificial intelligence, including the risk of integrating AI improperly and causing chaos and waste in a business.* The importance of automation in scaling businesses, and how it's not just about technology but rather creating solutions that make decisions at a lower cost.* The three key aspects of automation: growing customer base, building process capacity, and reducing costs through automation.* Prioritize the 20% of operating processes that provide the largest share of customer value.Thanks to Samuel Drauschak for being on Business, Bourbon & Cigars! Connect with Samuel on LinkedIn: https://www.linkedin.com/in/samdrauschak/ Learn more about Sam and Truvle: https://www.truvle.com/sam-drauschak Get Sam's book: Becoming a Conscious Business: Expand Your Life & Work Through The Science Of Energy Flow: https://www.amazon.com/dp/B07DS1STDD BUSINESS, BOURBON & CIGARSBe sure to subscribe so you don't miss any episodes. * Apple Podcasts: https://apple.co/3SN2fHn * Spotify: https://open.spotify.com/show/74bfJL9J2fjevQEvi17ekU * YouTube: https://www.youtube.com/@MePlusUltraNetwork/podcasts * Business, Bourbon & Cigars is the preeminent resource for ambitious leaders who want a backstage pass to the top. Each episode, we sit down with ultra-successful executives and industry leaders who share their insider strategies for growth and success. And of course, we may even sip on some of the finest bourbon and light up our favorite cigars while we chat.* Each week, we bring you in-depth interviews with high-level executives and industry leaders who have a proven track record and deep understanding of what it takes to grow a business. They'll share their no-nonsense approach, the challenges they faced on their journey to the top, and the strategies that helped them overcome obstacles and forge their own path to ultra-success.ME PLUS ULTRA * Transform your business and redefine your world with Me Plus Ultra virtual masterminds and leadership retreats: https://MePlusUltra.com * Me Plus Ultra is a place where visionary entrepreneurs come together, not just to network, but to forge lasting connections, inspire one another, and grow their businesses with confidence and purpose. With exclusive access to industry-leading knowledge, personalized growth strategies, and high-impact events, we empower you to transcend...

In this episode of the Well-Oiled Operations™ podcast, Stacy gives listeners actionable strategies for scaling revenues and what it takes to transition from six to eight figure revenues. She assesses business models for scalability and urges the importance of understanding the operational capacities and necessities when aiming for higher revenue targets.    Also in this episode: The foundation of scaling a business lies in solid planning and doing the necessary math to explore scalability. Identifying key personnel needs, such as salespeople and coaches, is critical for supporting increased revenue. Processes must be scalable; evaluating and improving systems proactively can prevent operational bottlenecks. Continuous monitoring and optimization of business elements are essential for steady growth and troubleshooting.   Work with Stacy Tuschl: Click HERE to Book A Call With Stacy Increase Your Profits While Getting Your Time Back: Join My Free Masterclass - Protect Your Profit Join Well Oiled Operations ™ Live: A 3-Day Virtual Conference Designed to Help You Build & Maximize Your Team to Increase Profit While Reducing Your Workload.   Subscribe To Well-Oiled Operations™ with Stacy Tuschl: Apple Podcast | YouTube | Spotify Connect With Stacy Tuschl: Website | Facebook | LinkedIn | Instagram   About Stacy Tuschl And Well-Oiled Operations™: As a best-selling author, speaker, and successful business owner, I empower small business owners to thrive. Through my Well-Oiled Operations™ approach, I assist entrepreneurs in attracting customers, increasing profits, and finding personal happiness. My proven process helps students overcome challenges, reach their full potential, and establish self-sustaining ventures—all while maintaining a balanced life. You shouldn't sacrifice your well-being for your business; your business should enhance your life. I understand the worries and doubts you face but trust me, your dreams can be realized. Let me guide you in transforming your local business into your ultimate vision, fostering tranquility, prosperity, and fulfillment.   This Podcast Is Produced, Engineered & Edited By: Simplified Impact

Joining Scott Luton and special guest host Will Chu in today's episode of Supply Chain Now are two supply chain supremos in the form of Patrick Leblond, Director of Supply Chain Systems and Process Optimization at GAF, and his colleague Derek Heer, Supply Chain Systems & Process Optimization Manager.GAF is North America's largest roofing and waterproofing manufacturer, with over 4,000 employees and 35 manufacturing operations spread across 27 locations in the US.Due to this formidable footprint, its supply chain is extremely multifaceted and nuanced, and it is Patrick and Derek's job to ensure operations run as smoothly and efficiently as possible. This involves careful management and curation of a technology stack made up of different systems and software that sings in harmony. For example, a major priority for them right now is warehouse optimization, a multi-year project which involves the modernization of a legacy WMS platform.Patrick and Derek also spend a lot of time collaborating with and providing their own frontline insight to Will, who is the CEO and Co-founder of Vector, a yard management platform designed to increase visibility for supply chain personnel and their partners. Throughout the discussion, the trio touch on their working relationship and how the two companies are providing value for each other, including how Vector is helping GAF to gain greater visibility inside its operations.Several other big talking points are addressed during the rest of the podcast, including:· The battle to attract and retain talent.· Empowering the supply chain workforce to reach their full potential.· The traceability challenge in the building materials sector.· Tackling theft to optimize loss prevention.Interested to get Will, Patrick and Derek's take? Tune in to the podcast to learn more.Additional Links & Resources:Learn more about Vector: https://www.withvector.com/Learn more about Supply Chain Now: https://supplychainnow.comWEBINAR- Inflation & SMBs: Unlocking Cash Tied up in Inventory: https://bit.ly/48BIUzNWEBINAR- Achieving the Next-Gen Control Tower in 2024: Lessons Learned from the High-Tech Industry: https://bit.ly/3Syzrn1WEBINAR- Data-Driven Decision Making in Logistics: https://bit.ly/49lt102This episode is hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/GAF-solving-visibility-labor-loss-prevention-1237

The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews: Managing Digital Costs in 2024, Q&A (Kyler Cheatham, Third Stage Consulting) Business Process Optimization in Digital Transformation (Tavis Addison, Volkswagon Financial Services) The Platform Approach to ERP Implementations (Mitch Ottoson, Third Stage Consulting)   We also cover a number of other relevant topics related to digital and business transformation throughout the show. This weekly podcast series premiers live on YouTube every Wednesday at 8am New York/1pm London/9pm Hong Kong. You can also subscribe to the podcast on Apple, Google, Spotify, Pandora, or your favorite podcast platform.   Register here

The Transformation Ground Control podcast covers a number of topics important to digital and business transformation. This episode covers the following topics and interviews: Managing Digital Costs in 2024, Q&A (Kyler Cheatham, Third Stage Consulting) Business Process Optimization in Digital Transformation (Tavis Addison, Volkswagon Financial Services) The Platform Approach to ERP Implementations (Mitch Ottoson, Third Stage Consulting)   We also cover a number of other relevant topics related to digital and business transformation throughout the show. This weekly podcast series premiers live on YouTube every Wednesday at 8am New York/1pm London/9pm Hong Kong. You can also subscribe to the podcast on Apple, Google, Spotify, Pandora, or your favorite podcast platform.   Register here

Elzie engages with business management consultant Jene Liddell, uncovering valuable insights into enhancing business efficiency and process optimization. Jene introduces a key concept: identifying the efficiency level of processes and recognizing opportunities for acceleration. She emphasizes the critical role of training in standardizing operations and enabling effective delegation. They delve into the necessity of regular process audits to ensure currency and the importance of comprehensive, written procedures as guides for seamless training. Tune in now to unlock the secrets to operational excellence, fostering a business environment poised for growth and success.Episode Highlight:03:32 - I said before, the standard operating procedures. So, once you have like a written manual of the steps of each process, you can show somebody once, you can give them the book, and then they can do it themselves. That cuts down training time. That cuts down training costs. But a lot of people don't do it that way. They do it the, well, watch me do this for a couple of days and then you'll just catch on. Like, it's not assimilation. People don't just catch on. I mean, I know every job that I went to, crazy enough, I would write notes when I was training, and people thought I was crazy because I was the only one writing notes. No, I need to know this like the back of my hand. I don't want to have to ask you every time. That's just the key. Just writing stuff down and training so that somebody else can see it so they don't need you to actually delegate it.Connect with Elzie LinkedInSupport the journeyJoin the Flame StartersContact Jene LiddellLinkedInWebsite Mentioned in this episode:Podcast TownCheck out our services for your B2B brand! Grow With Podcast Town

4:00) - Most Interesting | 126. Amputees Feel Warmth In Their Missing Hand(8:40) - Listener Favorite | 118. Robotics & AI in Sheet Metal Forming(12:23) - Most Impactful | 112. Bringing Humans Back Into The Loop For AI(16:30) - Hidden Gem(s) | 135. Reinventing Retail in The Connectivity Age & 144. An implantable device could enable injection-free control of diabetes

Artificial Intelligence can't be used for profit until your core manufacturing processes are digitized and made available to deep learning.

Do you want to boost your business's efficiency? Join Candy Messer in this episode of Biz Help For You as she explores the world of process science with Samuel Drauschak, the co-founder and chief process scientist at Truville. Discover how process science tools can revolutionize your approach to improving processes and driving change in your organization. Samuel shares valuable insights on ROI analysis, prioritization based on known problems, and the importance of a strong methodology encompassing process science, project management, and change management. Learn how to strike a balance between structured processes and creativity to optimize labor and capital distribution. With a focus on continuous improvement, you'll gain practical strategies to eliminate waste, increase value for your customers, and propel    To download your free resource guide, visit https://affordablebookkeepingandpayroll.com/1099-guide/ Support the showResources: https://affordablebookkeepingandpayroll.com/resource-opt-in Become a supported of the show: https://www.buzzsprout.com/1522381/support

This week on the Digital Velocity Podcast, Chris Gwinn of Great Lake Advisory joins Erik and Tim to discuss the benefits of employee training and business process optimization. https://www.digitalvelocitypodcast.com/episodes/53-business-process-optimization-chris-gwinn

In this exciting episode, I sat down with Connor Skelly, a Certified Hubspot Consultant, to discuss business process optimization, the advertising industry as a whole, future changes in media placements, legal implications of advertising innovations, and more. Connor was also featured as the first guest on this podcast. Join the discussion below!  X          |          LinkedIn   Looking for a new job in tech? Buy Alex's book HIRED at Barnes & Noble!   Click Here for Transcribed Episodes of Marketing x Analytics   All view are our own.  

On this episode, Heather and Joe talk about things that help accountants with various things, otherwise known as process improvement strategies or process optimization. We all have process but the question is, "How do we manage process?" Thank you to our show sponsors: Expensify — the expense management app that does it all, for every business Fyle — easy expense management via text messaging Learn more about the show and our sponsors at Woodard.com/podcast

Having a seamless, comprehensive end-to-end revenue process enables your business to have the right visibility to navigate your business towards its targets and goals. But many still cringe when they hear the word “process”.In this episode of The Revenue Engine podcast, Aviv Bergman, the CEO and Co-Founder at Gluework, shares why process is important and how to best leverage process optimization to navigate the Revenue Engine.

Are you ready to get ahead of the curve in the construction industry? The latest episode of The Mobile Workforce Podcast is a must-listen for anyone looking to stay up to date with the latest technology trends. Featuring Steve Handley, Construction and Real Estate Division Vice President at Aktion and Associates, Inc., this episode dives deep into the use of cloud-based solutions and AI, the value of standardization, and the challenges of finding skilled tradespeople. Handley emphasizes the importance of embracing technology to add value to your company and discusses the potential benefits of standardization, similar to EDI in the auto industry. Explore the impact of the pandemic on the construction industry, including the shift to remote work, the need for cloud-based solutions, benefits of AI in the construction industry and the importance of keeping up with emerging technology trends. Don't miss out on this insightful conversation and the opportunity to stay ahead of the competition. Tune in to The Mobile Workforce Podcast today! Key Takeaways:  - Technology progress in construction - Importance of embracing technology - Standardization in the industry - Impact of pandemic on remote work - Need for cloud access in construction - Attracting skilled workers - Technological advancements in the industry - Benefits of using AI in construction - Importance of becoming more efficient - Benefits of cloud-based solutions - Importance of keeping up with technology  

BONUS: How I Planned My Wedding With Scrum, and Other Key Agile Adoption Lessons With Julien Déray Julien wrote the book titled "How I Planned My Wedding with Scrum" to apply his knowledge of Scrum to the process of wedding planning. Scrum provided him with a sense of assurance, clarity, and familiarity with the tools he knew best. By deepening his understanding and applying Scrum principles, Julien found that it helped him feel more in control and provided clarity throughout the planning process. Furthermore, working as a team with his parents and family members reinforced the collaborative nature of Scrum. Why Use Scrum for Wedding Planning?  One of the key questions is why Julien chose to use Scrum to organize a wedding—a big-bang event. However, Scrum's structured approach and iterative process lent themselves well to wedding planning. Julien found that giving a crash course on Scrum, defining roles and rules, writing user stories, and using personas to craft experiences allowed for effective planning and communication. Regular calls with the rest of the family and feedback loops enabled them to stay on track and adapt as needed. In the end, Scrum provided a sense of peace of mind and control over the process. The main takeaway was the sense of control and peace of mind that Scrum brought to the team. Key Messages  The book provides an accessible Scrum introduction for a broad audience, including those new to Scrum, and aims to convey the why of Scrum rather than focusing heavily on the how. Even for experienced practitioners, the book provides a fresh perspective on Scrum and agile methodologies. It emphasizes the usefulness and applicability of Scrum in various contexts, including wedding planning. Challenges in Leadership and Management  Julien emphasizes that as an IT community, agile methodologies like Scrum are already well-established. However, the challenge lies in bridging the gap to the rest of the company. Other parts of the organization may not be familiar with the tools and methods used in IT, creating a need for alignment and collaboration. Traditional management approaches, rooted in Taylorism, no longer work effectively in a fast-paced, agile environment. Key Messages for Managers and Scrum Masters  Managers and Scrum Masters are encouraged to trust themselves and leverage the tools they have at their disposal. Understanding the purpose behind their work and proposing ways to bring others along are crucial. Agile is not just a methodology but a holistic philosophy that can drive organizational transformation. During this episode, we refer to the following books: Scrum: The Art of Doing Twice the Work in Half the Time by Jeff Sutherland Turn The Ship Around! By David L. Marquet, a previous guest on the podcast Team of Teams: New Rules of Engagement for a Complex World The Birth of a Chaordic Age" by Dee Hock. The Phoenix Project, by Kim et al. Julien's book is "How I Planned My Wedding with Scrum." And you can find the book on Amazon About Julien Deray Julien is a senior engineering manager at SwissBorg. His journey has moved him from coding to leading fast-paced engineering team. He has a strong focus an agile methods, to facilitate communication and work processes, and to allow people to work better without spending more energy. You can link with Julien Déray on LinkedIn.

In this episode of Tech Talks Daily Podcast, I'm live at QlikWorld with Jan Birkholz, a process mining evangelist from Mehrwerk, discussing how they support businesses in establishing a data-driven process understanding and optimize their operations. Mehrwerk, a Qlik Elite Solutions Provider, offers software-based business process optimization solutions, utilizing Qlik Sense to help organizations integrate data from multiple sources and transform it into meaningful insights. Jan shares how data visualization plays a crucial role in today's data-driven world and the benefits of Qlik Sense's intuitive software in creating reports and dashboards. We explore the latest version of Qlik Sense, which features personalized dashboards, larger datasets in scatter graphs, and chart animations, and discuss how these enhancements improve user experience and help businesses better understand their data. Jan highlights success stories from clients like Galderma, EMSA, and Agilent, showcasing how Mehrwerk's partnership with Qlik has made a significant impact on their business performance. We also discuss the challenges organizations face when optimizing their processes using data-driven insights and how Mehrwerk's approach helps overcome these obstacles. Finally, Jan shares his vision for the future of business intelligence solutions and data visualization, and the roles that companies like Mehrwerk and Qlik will play in shaping this landscape. Tune in for valuable advice on how businesses can leverage data more effectively and become more agile in today's competitive market.