Podcasts about Malcolm Baldrige National Quality Award

Discover the unique journey of Rulon Stacey whose  story takes us through his humble beginnings at BYU, his service in the United States Air Force, to his award-winning leadership as the CEO of leading health systems, including Fairview Health System in Minneapolis, University of Colorado Health, and the Poudre Valley Health System (PVHS) in Fort Collins, Colorado. Under Dr Stacey's leadership, Poudre Valley became one of the first hospitals to receive the United States' most prestigious quality award, The Malcolm Baldrige National Quality Award.  Rulon reflects on the meaningful transition from a healthcare professional, Guidehouse consultant, Board Chair of ACHE, and Director of Graduate Programs in Health Administration at the University of Colorado, to mission president for the Church of Jesus Christ of latter-Day Saints in Canada.  This episode is a heartfelt tribute to leadership, growth, and the enduring connections that can help shape our lives as leaders not just in  healthcare but in our community.  

Dr. Thomas (Tom) Nagle founded the Strategic Pricing Group (now part of Monitor Deloitte) in 1987 soon after publication of the first edition of The Strategy and Tactics of Pricing. For more than three decades, he has advised companies, primarily in B-to-B markets, on how to manage more profitably the five elements of pricing strategy: Value Creation, Value Communication, Price Structure, Pricing Policy, and Competitive Price Setting. In this episode, Tom shares how value is perceived and measured by customers, emphasizing the distinction between economic value and willingness to pay. He also delves into the complexities of pricing negotiations, highlighting the importance of understanding customer perceptions and effectively communicating the impact of products or services on their business outcomes.    Why you have to check out today's podcast: Understand the intricacies of value-based pricing, distinguishing between economic value and willingness to pay, and providing real-life examples illustrating these concepts effectively Delve into these two critical decisions buyers make to help you better understand and influence customer purchasing behaviors Find out practical advice on handling price negotiations, emphasizing the importance of "gives and gets" and strategies to avoid undermining your pricing integrity   "Don't ever believe what the customer is telling you upfront about what their value is. They may believe it, but they don't know the impact." - Tom Nagle   Topics Covered: 01:29 - His early experiences with pricing influenced by his grandmother and how he got into pricing professionally 03:16 - How it is more effective to focus on market response to price changes and gather qualitative insights from clients than just precisely measuring elasticity 08:49 - Important thoughts on why pricing didn't matter much then before its deregulation 11:28 - Explaining the concepts of value and value-based pricing with an example illustrating the point 16:56 - The need to create policies to maintain price integrity and managing negotiations to prevent undermining value capture 23:25 - Discussing the concept of value-based pricing and sharing an insightful example where a service's value was evaluated against the status quo rather than a competitor 26:16 - Tom's best pricing advice   Key Takeaways: "The goal is not to try to put a line between them that's a weighted average of the high prices and the low prices, and call it a demand curve. The goal is to figure out why we have all this variation and use that variation to create segments that eliminate the trade off between price and volume." - Tom Nagle "The value isn't in the product. You can study the product from now until kingdom come, and you are never going to understand the value by studying the product. You have to study how the products' benefits impact the customer's income statement." - Tom Nagle   People/Resources Mentioned: Financial Analysis for Profit-Driven Pricing: https://sloanreview.mit.edu/article/financial-analysis-for-profitdriven-pricing/ Walmart: https://www.walmart.com DuPont: https://www.dupont.com Malcolm Baldrige National Quality Award: http://asq.org/quality-resources/malcolm-baldrige-national-quality-award   Connect with Tom Nagle: LinkedIn: https://www.linkedin.com/in/thomas-tom-nagle Email: thomasnaglephd@gmail.com   Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/ Email: mark@impactpricing.com  

Debbie Collard is a beacon of tenacity, positivity, and leadership. Born into rural poverty, she defied the odds to successfully serve in the military and have a distinguished career in the corporate world.From a 20-year-old drill sergeant overseeing hundreds to an executive at Boeing, Collard's life journey is an unparalleled testament to resilience. Her 30-year stint at Boeing was marked by transformative leadership roles, bringing about significant performance improvements and multiple accolades, including the Malcolm Baldrige National Quality Award – not once, but twice. She drives excellence in U.S. organizations in her service as an examiner and tenure on the boards of the California Council for Excellence and the National Baldrige Foundation, shattering a glass ceiling as the first female Chair of the Board for the Baldrige Foundation. She also attained a bachelor's degree from the University of Phoenix, an MSOD from Pepperdine, and top-notch coaching certifications.Partnering with Susan Ireland, she launched Seasons Leadership, aiming to fill the void in excellent leadership. The duo provides personalized coaching, strategic business consulting, and customized training. Plus, they produce complimentary bi-weekly podcasts and blogs, making top-tier leadership insights accessible to anyone. Her current passion is leveraging her deep-seated experience and knowledge to empower leaders, teams, and organizations to excel and manifest their full potential while increasing leadership excellence worldwide.In this episode, Debbie and I chatted about:Her leadership roles Her leadership style Her leadership journey The leaders that helped her rise The challenges she faced on her journey How she navigated those challenges How she thinks you can become a strong and kind leader Her ‘take home' leadership messages for the listeners, and What she is currently excited to be working on.Debbie can be found and contacted via the following online platform addresses:Website: https://www.seasonsleadership.com/Email: debbie@seasonsleadership.comLinkedIn: https://www.linkedin.com/in/debbie-collard-85388434/Online course: https://www.patreon.com/seasonsleadershipPodcast: https://www.seasonsleadership.com/podcastPlease reach out to Dr Harrison for individual coaching and/or organisational training via dr.adam@coachingmentoringdoctors.com.His web address and social media profile links / handles include:www.dradamharrison.comhttps://www.linkedin.com/in/dradamharrison/www.youtube.com/c/DrAdamPhysicianCoachhttps://www.facebook.com/coachingmentoringdoctors/https://www.instagram.com/dradamharrison/

Ritz Carlton is not just a brand.   It's a brand that sets the bar for customer experience. It was an incredible honor to host one of the icons in customer experience, Horst Schulze, the co-founder and former president of The Ritz Carlton Hotel Company. We talk about his new book, Excellence Wins, and he shares insights that transcend the hospitality industry.

#165: Horst Schulze is the Co-Founder of the Ritz Carlton & Founder of the Capella Hotel Group. He is also author of the book "Excellence Wins",  a no nonsense guide to becoming the best in a world of compromise. He is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries.During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.Today he actively speaks and consults across all industries. His leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience. In the show we get to hear his story of growing up in German, getting into the hotel industry, hard work, excellence is a result of high intent, success, purpose, vision, service, marriage, faith, and much more!Enjoy the show!Ways to engage with Horst Schulze:Website: HorstSchulze.comAll social media platformsBook: Excellence Winshttps://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise/dp/0310352096Leadership content: NeedToLead.com

How do you make change at organizations that resemble hard granite, and aren't designed to bend?Only by patiently and persistently nudging them forward day-by-day, one improvement at a time, according to the authors of Bending Granite: 30+ true stories of leading change (Acta Publications, 2022). It's a compilation of stories from leaders, mostly in and around Madison, writing about the organizations they loved and sought to improve.It's a book that promises “no big bang, no instant pudding, no quick fixes.” Nonetheless, it might lend insight for managers on effectively changing the status quo.On today's show, host David Ahrens speaks with Tom Mosgaller and Michael Williamson, two of the volume's co-editors.Mosgaller and Williamson join Ahrens in the studio to talk about the nature of leadership, the role of quality assurance, and the importance of paying attention to purpose, processes, and people.Michael Williamson has led many complex public organization, including stints as chief of staff for Madison Mayor Joe Sensenbrenner, assistant to UW-Madison chancellor Donna Shalala, and policy assistant to Wisconsin Governor Lee Dreyfus.Williamson is the former Executive Director of the State of Wisconsin Investment Board, which manages the Wisconsin Retirement System's trust funds. Now retired, he continues to serve on a variety of nonprofit boards.Tom Mosgaller describes himself as a “change agent by nature, and leader by nurture.” For more than a dozen years, he served as the City of Madison's Director of Organizational Development and Training. In his tenure, the city's quality assurance work received worldwide recognition as a pioneering effort and was recognized by the American Society for Quality (ASQ).Mosgaller later worked as Director of Change Management for NIATx, a division of the UW Madison School of Engineering that works to improve the delivery of community-based health services.He is past President and Chairman of the Board of the American Society for Quality and has served as a Malcolm Baldrige National Quality Award examiner and judge for the Wisconsin Forward Award. He now works as a consultant through his business, Gnarly Oaks.Find more about Bending Granite – including interviews and resources – at bendinggranite.org. 

Brandon Butler and Nathan “Shags” McLeod interview Ryan Cokerham, Director of Merchandising with Midway USA.Ryan is an NRA Benefactor Member, avid hunter, angler, and an accomplished competitive shooter with multiple F-Class State Championship wins. When he's not in the office, he can often be found on the lake, competing in, or helping run competitive long-range shooting matches.Topics Discussed: The 15 years he has been with MidwayUSA, the growth and evolution of the company, the new distribution facility, products, and selection, cutting edge technology they are using, receiving the Malcolm Baldrige National Quality Award, competitive shooting, fishing DC Rogers Lake and Taneycomo, local turkey hunting, mystery bait bucket and more.For More Information:MidwayUSASpecial thanks to:Doolittle TrailersSmithfly RaftsScenic Rivers TaxidermyConnect with Driftwood Outdoors:FacebookInstagramEmail:info@driftwoodoutdoors.com

Episode page with links, transcript, and more My guest for Episode #490 of the Lean Blog Interviews Podcast is Quint Studer, the co-founder of HealthCare Plus Solutions Group and owner of the minor league baseball team, the Pensacola Blue Wahoos. He's a returning guest, having joined us in Episode #353 (2019) when we talked about his book, The Busy Leader's Handbook. He's written many other books — his first being Hardwiring Excellence (2003), a book that was recommended to me when I started serving healthcare organizations back in 2005 — and that book made a huge impact on me. Quint previously founded Studer Group, which received the Malcolm Baldrige National Quality Award in 2011. He's also currently a speaker, an entrepreneur, and a philanthropist. His most recent previous book is The Calling: Why Healthcare is So Special. His latest book is Rewiring Excellence, a free eBook. The Human Margin: Building the Foundations of Trust, written in partnership with Katherine A. Meese, PhD, is due for publication in March 2024. In this episode, Quint speaks poignantly about the need to transform rigid practices in healthcare. His clarion call emphasizes the significance of rewriting conventional healthcare procedures to create adaptable strategies. This dynamic conversation also illuminates his concept of ‘rewiring' excellence. Quint challenges the traditional definitions and procedures regarding excellence, maintaining that these outmoded ideologies need to be revamped with modern perspectives for enhanced results. Thus, stay tuned to hear more about how to navigate the changing landscape of healthcare. Questions, Notes, and Highlights: What can leaders do to help ensure that the calling doesn't turn into burnout and a loss of that calling? How can we stop the blame game? “If you do it right, there should be no turnover” (CNAs) Focus, fix, and follow up The need to close the loop… Blame culture Assumptions — about why MDs don't refer in house Quint's excellent article, ‘I may be wrong': The power of admitting our mistakes Why do people get vilified for saying they were wrong or they changed their minds? When people hide behind “do you have any research?” Tell us about your latest book, Rewiring Excellence: Hardwired to Rewired… free eBook now, print book in pre-order status. How do we decide if a hardwired process needs to be “rewired”? What is the 

Tune in on Monday, 10/16/23, for a new episode of The Doctor Whisperer Show featuring featuring one of my personal heroes in business—the King of Hospitality, CoFounder of The Ritz Carlton, and Author, Horst Schulze. Buy his book here: https://a.co/d/6V0nbFE ▪︎ ▪︎ ▪︎ A︎BOUT OUR GUEST: A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous. During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor. After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Mr. Schulze serves on various boards and acts as a consultant across industries. He recently completed his seminal book on creating excellence. horstschulze.com ▪︎ ▪︎ ▪︎ Thank you to our sponsor, SRA 831b Admin, for supporting the show! Click here to learn more: ⁠http://831b.com --- Send in a voice message: https://podcasters.spotify.com/pod/show/thedoctorwhisperer/message

In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Dean Schroeder about high-performing teams in the public sector. Dean Schroeder (https://www.linkedin.com/in/dean-schroeder-3379376/) is an award-winning author, consultant, and academic. Dr. Schroeder has worked with organizations worldwide, led radical transformations at four companies, served on four corporate boards, and was on the board of examiners for the Malcolm Baldrige National Quality Award for six years. He's the bestselling co-author of Ideas Are Free, The Idea-Driven Organization, and Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations (Berrett-Koehler Publishers; July 19, 2022). Dr. Schroeder is a senior research professor at Valparaiso University, where he formerly served as associate dean and founded the school's graduate programs in management. Learn more at dmschroeder.com. Part of the LinkedIn Podcast Network #LinkedInPresents Further explore the topics discussed in this episode with the new HCIConsulting Chatbot: https://poe.com/HCIConsulting. Please consider supporting the podcast on Patreon and leaving a review wherever you listen to your podcasts! Check out Factor at www.factormeals.com/HCI50 and use code hci50 to get 50% off your first box! Check out Manifest at at https://bit.ly/manifesthci. Check out CrowdHealth and start your free trial at joincrowdhealth.com and use promo code HCI. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. Check out Dr. Westover's book, The Future Leader. Check out Dr. Westover's book, 'Bluer than Indigo' Leadership. Check out Dr. Westover's book, The Alchemy of Truly Remarkable Leadership. Check out the latest issue of the Human Capital Leadership magazine. Each HCI Podcast episode (Program, ID No. 627454) has been approved for 0.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®). Each HCI Podcast episode (Program ID: 24-DP529) has been approved for 0.50 HR (General) SHRM Professional Development Credits (PDCs) for SHRM-CP and SHRM-SCPHR recertification through SHRM, as part of the knowledge and competency programs related to the SHRM Body of Applied Skills and Knowledge™ (the SHRM BASK™). Human Capital Innovations has been pre-approved by the ATD Certification Institute to offer educational programs that can be used towards initial eligibility and recertification of the Certified Professional in Talent Development (CPTD) and Associate Professional in Talent Development (APTD) credentials. Each HCI Podcast episode qualifies for a maximum of 0.50 points. Learn more about your ad choices. Visit megaphone.fm/adchoices

On this episode of The Healthcare Plus Podcast, host Quint Studer is joined by Blaine Douglas, Managing Principal of Vizient overseeing indirect spend (or purchasing services). Blaine manages a team of 220 people who work to help Vizient's provider members put processes in place and drive value. Quint and Blaine discuss how Vizient has driven its impressive workplace culture and created positive employee engagement results across the organization. Vizient provides services that impact quality across the healthcare industry, but employees don't necessarily see the direct impact they have on patient outcomes. Blaine believes that the key to improved engagement is tying the work his team members do to the company's mission of improving patient care and serving member hospitals. Listen to the full episode to learn more about:How to leverage employee engagement survey resultsWhy having a “family atmosphere” is crucial to employee attraction, retention, and engagementHow a hiring process can ensure bringing in talent that will flourish in your workplace cultureAbout Blaine DouglasBlaine Douglas brings over 30 years of experience in the health care industry. His areas of expertise and professional skills include health care operations with a focus on operational efficiencies and expense control. Blaine leads the nonclinical consulting practice, including purchased services, supply chain, construction and facilities, and capital and equipment planning consulting service areas. Since joining Vizient, he has led many multimillion-dollar improvement projects totaling over $250 million in savings, including a $30 million financial improvement in 12 months at a large Southeastern academic medical center—surpassing a three-year savings guarantee in the first 13 months, exceeding the $12.5 million target by over 200% and improving a Malcolm Baldrige National Quality Award-winning health system's supply chain savings by more than $16 million. Prior to joining Vizient, Blaine spent 18 years in health system operations as a COO of a health system and CEO of a Level I trauma center. As CEO, Blaine led a dramatic hospital financial turnaround while also improving patient, employee and physician satisfaction, as well as overall hospital quality. Blaine has a bachelor's degree in fire safety engineering technology from Oklahoma State University, a master's degree in health care administration from Oklahoma State University, and a Doctor of Health Administration degree from Central Michigan University.

Episode 3 features three executives from Mizuho OSI – Steve Lamb, Kevin Thorne, and Bill Bregar – as well as Denise Shields, Principal of the Shields Resource Group. Steve, Kevin, Bill, and Denise explain the Malcolm Baldrige National Quality Award and the MBNQA Framework. The group then discusses Mizuho's continuous improvement journey using the Baldrige Criteria – why they were interested in applying the Criteria, what the process looked like, and the value the Criteria has provided them. 

Horst Schulze is one of the founding members of The Ritz Carlton Hotel Company. He created the operating and service standards that have become world-famous. While at The Ritz Carlton, Horst served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. This episode is a masterclass on how service leads to excellence. In this conversation, you'll learn:

Dean Schroeder is an award-winning author, consultant, and academic. Dr. Schroeder has worked with organizations worldwide, led radical transformations at four companies, served on four corporate boards, and was on the board of examiners for the Malcolm Baldrige National Quality Award for six years. He's the bestselling co-author of Ideas Are Free, The Idea-Driven Organization, and Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations (Berrett-Koehler Publishers; July 19, 2022). Dr. Schroeder is a senior research professor at Valparaiso University, where he formerly served as associate dean and founded the school's graduate programs in management. Learn more at dmschroeder.com. Support the showYou can connect with Keith Haney on his website. This is the link where people can find his podcast, resources for leadership development, and resources for help with Becoming a Bridge to change.https://www.becomingbridgebuilder.org/

Today, we are excited to sit down with Debbie Collard, a top executive coach and partner in a leadership development program. Through her guidance, she helps business executives reach their highest potential. In this interview, we will be digging into the secrets for success that Debbie has gathered from her many years of experience working with successful executives. You will be treated to an inspiring chat with one of the leading voices in executive coaching! Welcome to the SubscriptionMaker Podcast. This is your host Zachary Alexander. Please hit the subscribe button where ever you get your podcasts so that you won't miss any new episodes. During uncertain times and economic slowdowns, it's more important than ever to unlock your potential. Doing so can provide you with the resources needed to thrive despite market conditions. If that interests you, we've got just the expert. Big Takeaway Don't change just because there's a new fad. Following the newest trend can be alluring. After all, who wants to be left behind or out of touch? Unfortunately, the latest shiny objects often result in lost time and effort and a lack of tangible results. Instead of conforming to modern trends, it's important to stand firm and focus on what works best. Many failing companies tend to hop around from one idea or product service to the next resulting in a lack of consistency. As Professor Edwards Deming would say, having a stable process helps maintain quality and prevent mistakes. Well-defined processes alone won't win you a Malcolm Baldrige National Quality Award. However, it will save from doing a lot of rework. And allow you to contrate on improving your inputs.

Episode Summary: In this episode of the L3 Leadership podcast, Doug talks to Ritz-Carlton founder Horst Schulze about excellence, what it means to build a great organization, and why as a leader you give up the right to make excuses.About Horst: A legend and leader in the hotel world, Horst Schulze's teachings, and vision have reshaped the concepts of service and hospitality across industries.Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous.During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America.After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He also recently completed his first book, titled “Excellence Wins.”4 Key Takeaways:1. He discusses the importance of vision in starting a company. 2. Horst shares his views on the state of work and leadership today.3. He talks about what he believes excellence is. 4. He gives advice to people who are looking for their purpose in life. Quotes From the Episode:“You should invite people to join your dream, your vision.” “Create excellence in what you're doing.”“Be a leader of yourself.”“Keep always in mind your fellow human being.”Resources Mentioned:Excellence Wins by Horst SchulzeRitz-CarltonConnect with Horst:Website | Instagram | Twitter | Facebook 

Horst Schulze is a founding member of The Ritz-Carlton Hotel Company and has established a new standard of excellence in the hospitality industry. Under his leadership, The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award – twice. Later in his career, Mr. Schulze founded The Capella Hotel Group. Now, he energizes organizations to reconnect with their service commitment. He recently also completed his first book titled “Excellence Wins."What is one thing people might not know about you? It says in the book that by age 11 you wanted to be in the hotel business. Where did that hotel spark come from? The Maitre d' Changed my Life in Two Sentences - Create Excellence in what you're doing. Excellence is never an accident. It's a result of high intent.We are ladies and gentlemen serving ladies and gentlemen. Serving is our professionEnjoyed his vision for the future in businessPromise me you will never go to workHow Horst Failed the Maitre d', and how it changed his lifeThe origin story of the Ritz CarltonHow changing his mindset helped his career growth. Go to work for excellence. You define yourself.You only change your behaviors when there is a significant emotional event. Maitre d' is his role modelRitz Carlton Laminated Cards helped them become the finest in the world: Vision, Mission, Credo, and 20 gold standardsHe fired his best friend to keep his standard. Keeping him would have compromised our objectiveI am a very important person (and so are you). Don't hire people. Select them! We gave them belongingGive Employees a Sense of Belonging (Day 1) - 3 Million Workers SurveyedWho do you want to be in 6 months' time? We want to be the best!Employees spend most of their time interacting with guests in the cafe. Show your guests you care.Empowering Employees Builds TrustHorst Still Receives Weekly Letters from Employees Thanking Him (Impact Others). You define yourself by your job (good or bad)If you could leave a note to all customer service representatives, what would it say? Question Yourself: How could I do this better? Morally and Ethically, could I be better? How to reach a level of excellence (Question Yourself)***ABOUT NICK GLIMSDAHLSubscribe to my monthly newsletterFind Press 1 For Nick on YouTubeFind me on TwitterFind me on LinkedIn***LISTENER SUPPORTPurchase Nick's books: Reasons NOT to Focus on Employee Experience: A Comprehensive GuideApparel: https://www.teepublic.com/user/press-1-for-nick Support this show through Buy Me A Coffee***BOOK RECOMMENDATIONS:Learn about all the guests' book recommendations here: https://press1fornick.com/books/  BROUGHT TO YOU BY:VDS: They are a client-first consulting firm focused on strategy, business outcomes, and technology. They provide holistic consulting services to optimize your customer contact center, inspiring and designing transformational change to modernize and prepare your business for the future. Learn more: https://www.govds.com/ This podcast is under the umbrella of CX of M Radio: https://cxofm.org/Podcast-Shows/ SPONSORING OPPORTUNITIES:Interested in partnering with the Press 1 For Nick podcast? Click here: https://press1fornick.com/lets-talk/ 

Welcome to the What's Next! podcast with Tiffani Bova.   This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He's worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What's Next! Podcast.   THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose!   TODAY'S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow.   WHAT  I  LOVE  MOST… Horst's message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose.     Running time: 33:50 Subscribe on iTunes     Find Tiffani on social: Facebook: https://facebook.com/tiffaniBova/ Twitter: https://twitter.com/Tiffani_Bova LinkedIn: https://linkedin.com/in/tiffanibova Instagram: https://www.instagram.com/tiffanibova/   Horst's Book: Excellence Wins!

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Horst's professional life began more than 65 years ago as a server's assistant in a German resort town. He has worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983, where he created the operating and service standards that have become world famous. Horst served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award—twice. In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Horst was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America. Horst went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Horst the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Horst serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm, and recently completed his first book, titled Excellence Wins. In this podcast, he shares: How he built the culture behind the top rated luxury hotel chain in the world, Ritz-Carlton, and later Capellaseveral immediately actionable practices you can put in place to directly shape and manage your organization's cultureWhy he believes you can transform culture within just a year and the first steps to take along that path__________________________________________________________________________________________"An overwhelming issue for me, relative to leaders of companies, is to accept your role." Accept that [your employees are] human beings that you deal with to be fulfilled in life. Human beings need to belong and need to have purpose. Why wouldn't we give them purpose that the vision or why wouldn't we do this as organization?"-Horst Schulze__________________________________________________________________________________________Episode Timeline:00:00—Introducing Horst + The topic of today's episode2:53—If you really know me, you know that...3:26—What is your definition of strategy?6:25—How do you know if the purpose or "why" of your company is authentic?7:39—How do you define customer-centricity?11:12—How do you help every employee understand the company's intent when it comes to customers?14:03—Could you explain your meeting structures and mechanisms in which you share messages with your team?17:14—How long does it take to have a lasting culture change?18:20—Is there anything we missed you'd like to share?20:22—Where can people follow you and your work?__________________________________________________________________________________________Additional Resources: Personal page: https://horstschulze.com/Recent bookTwitter: https://twitter.com/horstschulzeInstagram: https://www.instagram.com/thehorstschulze/

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Horst's professional life began more than 65 years ago as a server's assistant in a German resort town. He has worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983, where he created the operating and service standards that have become world famous. Horst served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award—twice. In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Horst was honored with the “Legacy of Innovation and Inspiration Award” by Historic Hotels of America. Horst went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Horst the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Horst serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm, and recently completed his first book, titled Excellence Wins. In this podcast, he shares: How he built the culture behind the top rated luxury hotel chain in the world, Ritz-Carlton, and later Capellaseveral immediately actionable practices you can put in place to directly shape and manage your organization's cultureWhy he believes you can transform culture within just a year and the first steps to take along that path__________________________________________________________________________________________"An overwhelming issue for me, relative to leaders of companies, is to accept your role." Accept that [your employees are] human beings that you deal with to be fulfilled in life. Human beings need to belong and need to have purpose. Why wouldn't we give them purpose that the vision or why wouldn't we do this as organization?"-Horst Schulze__________________________________________________________________________________________Episode Timeline:00:00—Introducing Horst + The topic of today's episode2:53—If you really know me, you know that...3:26—What is your definition of strategy?6:25—How do you know if the purpose or "why" of your company is authentic?7:39—How do you define customer-centricity?11:12—How do you help every employee understand the company's intent when it comes to customers?14:03—Could you explain your meeting structures and mechanisms in which you share messages with your team?17:14—How long does it take to have a lasting culture change?18:20—Is there anything we missed you'd like to share?20:22—Where can people follow you and your work?__________________________________________________________________________________________Additional Resources: Personal page: https://horstschulze.com/Recent bookTwitter: https://twitter.com/horstschulzeInstagram: https://www.instagram.com/thehorstschulze/

Hosted by Andrew Keen, Keen On features conversations with some of the world's leading thinkers and writers about the economic, political, and technological issues being discussed in the news, right now. In this episode, Andrew is joined by Dean Schroeder, co-author of Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations. Dean M. Schroeder has authored or coauthored four books and won numerous awards for his research. He has worked with many organizations around the world and led radical transformations at four companies. He has served on four corporate boards and was on the board of examiners for the Malcolm Baldrige National Quality Award for six years. Schroeder is a senior research professor at Valparaiso University. Learn more about your ad choices. Visit megaphone.fm/adchoices

Episode page: https://leanblog.org/451 My guest for Episode #451 of the Lean Blog Interviews Podcast is Dr. Alan G. Robinson. He specializes in managing ideas, building high-performance organizations, creativity, innovation, quality, and lean production. He is the co-author of 13 books, many of which have been translated into more than twenty-five languages. Dr. Robinson is on the faculty of the Isenberg School of Management at the University of Massachusetts. He received his Ph.D. in applied mathematics from the Whiting School of Engineering at Johns Hopkins University, and a B.A. and M.A. in mathematics from the University of Cambridge. He has served on the Board of Examiners of the United States' Malcolm Baldrige National Quality Award and on the Board of Examiners for the Shingo Prizes for Excellence in Manufacturing. He's a returning guest (Episode 217) – talked about one of his previous books (co-authored with Dean Schroeder) — The Idea-Driven Organization. His bestselling book, Ideas Are Free, co-authored with Schroeder, was based on a global study of more than 150 organizations in 17 countries. It describes how the best companies go about getting large numbers of ideas from their front-line employees, and the competitive advantages they gain from this. His new book, available now, also co-authored with Schroeder is Practical Innovation in Government: How Front-Line Leaders Are Transforming Public-Sector Organizations. Today, we discuss topics and questions including: As we've learned from you previously… “Roughly 80 percent of any organization's improvement potential lies in front-line ideas.” — Potential? Continuous Improvement vs Innovation? Used to draw a distinction The Tesla factory doesn't have the continuous improvement culture of NUMMI? How much progress have you seen in terms of executives understanding the power of engaging everybody in bring forward and implementing ideas? Alan's first book was with Shingo — “mass creativity” UMass Memorial Health — 100,000 ideas and your role helping them? Tell us about the new book — what prompted you and Dean to write this for this audience? What prompted the research? Educating / influencing elected leaders vs. career government employees The role of front-line leaders vs. senior leaders vs. elected officials? Non-partisan – almost 50/50 from their research party wise The phrase “practical innovation”? Does adopting these practices mean we are “running government like a business”??  Adoption at local (including schools), state, or federal levels? Does “practical innovation” get past pointing simply to budgets as a barrier? Demanding cost savings or ROI is a kiss of death for improvement? 1841 — Original article that invented cost/benefit analysis… “only useful for the simplest…” “Why cost/benefit analysis is stupid“ Would we expect government in Japan to be a leader in Kaizen?

High intent without the necessary steps means nothing. Joining us in episode 52 of Pit Stops to Podium is Horst Schulze. Horst is a founding member of The Ritz-Carlton Hotel Company. He established a new standard of excellence in the hospitality industry. Under his leadership, The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award – twice. Later in his career, Mr. Schulze founded The Capella Hotel Group. Now, he energizes organizations to reconnect with their service commitment. He recently also completed his first book titled “Excellence Wins." Learn what it means to take a decision and bring it to a high intent while finding the right people along the way. //ENGAGE WITH HORST AND ARCH + TOWER LinkedIn: https://www.linkedin.com/in/horstschulze/ Website: https://www.archandtower.com/ // STAY AWESOME & DO IT BIG!! Website: revpartners.io Listen on Spotify and Apple Podcasts

Bei dieser Jubiläumsausgabe freuen wir uns enorm auf unseren offiziell allerersten Gast, der zum 2. Mal uns in einer vollen Sendung mit neuesten Themen aus seiner Welt begleiten wird. Horst Schulze ist eine Legende und Führungspersönlichkeit in der Hotelbranche. Seine Lehren und Visionen haben die Konzepte von Service und Gastfreundschaft branchenübergreifend neu gestaltet. Das Berufsleben von Horst Schulze begann vor mehr als 65 Jahren als Kellnergehilfe in einem deutschen Ferienort. Im Laufe der Jahre arbeitete er sowohl für Hilton Hotels als auch für die Hyatt Hotels Corporation, bevor er 1983 zu den Gründungsmitgliedern von The Ritz Carlton Hotel Company gehörte. Dort entwickelte Horst Schulze die Betriebs- und Servicestandards, die weltberühmt geworden sind. Während seiner Amtszeit bei The Ritz Carlton war Herr Schulze als Präsident und COO für den weltweiten Betrieb im Wert von 2 Milliarden Dollar verantwortlich. Unter seiner Führung wurde The Ritz Carlton Hotel Company als erstes Dienstleistungsunternehmen mit dem renommierten Malcolm Baldrige National Quality Award ausgezeichnet - und das gleich zweimal. 1991 wurde Herr Schulze von der Zeitschrift HOTELS als "Corporate Hotelier of the World" ausgezeichnet. Im Jahr 1995 wurde er mit der Ishikawa-Medaille für seinen persönlichen Beitrag zur Qualitätsbewegung ausgezeichnet. Im Jahr 1999 verlieh ihm die Johnson & Wales University die Ehrendoktorwürde in Hospitality Management. In jüngster Zeit wurde Herr Schulze von der Zeitschrift Travel Agent und ihrer Schwesterpublikation Luxury Travel Advisor als "Leader in Luxury" geehrt. Nachdem er die Ritz Carlton Hotel Company verlassen hatte, gründete Herr Schulze die Capella Hotel Group. Diese Luxushotelgesellschaft verwaltete einige der elitärsten Häuser weltweit und gab Herrn Schulze die Möglichkeit, die Luxushotellerie weiter zu definieren und erhielt zahlreiche Auszeichnungen und Anerkennungen. Heute ist Horst Schulze in verschiedenen Gremien tätig und fungiert als Berater in verschiedenen Branchen. Vor kurzem hat er sein bahnbrechendes Buch über die Schaffung von Spitzenleistungen abgeschlossen. https://amzn.to/3t2K9Fs Englisch - https://amzn.to/3z5BO7p Deutsch - #generationhotelier # dutchhotelguy #horstschulze https://generationhotelier.de

Episode 3 features California Council for Excellence (CEE) Vice Chair Dr. David Spong and Shields Resource Group Principal Denise Shields. David and Denise explain what the Malcolm Baldrige National Quality Award is, what happens when a company receives the award, and the impact of the Baldrige process not only on quality and productivity but on company culture.

This week we have a very rich conversation about leading and living in the now with Susan DeVore, former CEO of at Premier Inc. Susan & Jeanie discuss different types of leaderships philosophies and styles including “Leading from Within”, to discover a style that allows us to be productive and confident in our careers. Susan also shared invaluable advice and wisdom from the many successes and low points in her 40 year career. Susan DeVore is the Former CEO, and ongoing Advisor to Premier with approximately 40 years of experience. DeVore's tenure with Premier has centered on driving innovation in healthcare and leading the industry through profound change by engaging stakeholders to co-develop solutions that support high-quality, efficient, and sustainable care delivery models.DeVore is an industry-leading thinker who has consistently been named multiple times to Modern Healthcare's 100 Most Influential People and Top 25 Women in Healthcare lists. She is the recipient of the Charlotte Business Journal's 2018 Women in Business Lifetime Achievement Award, was named to Becker's Hospital Review's 2017 100 Great Healthcare Leaders to Know and was recognized as a 2016 UNC Charlotte Distinguished Alumnus.DeVore serves on the board of directors of Advent Health, Unum Group and the Anthem, Inc. board of directors. In addition, DeVore also serves as the chair of the UNC Charlotte Board of Trustees. Previously she served on the board of directors of Premier Inc. and served as the chair and member of the board of trustees of the Healthcare Leadership Council, a DC based policy organization.Under DeVore's leadership, Premier has been named as one of the World's Most Ethical Companies for the past 14 years and received the Malcolm Baldrige National Quality Award.Please join us again next week as we continue our conversations with other “Fierce Females”.(5:08) Susan shares her “continuously distributed” leadership style and how other styles can lead to unwanted results(7:30) At what point in Susan's life did she realize that leadership and becoming a CEO was her goal(11:07) A conversation about facing fears and how to overcome them(14:35) The importance of proving your worth through actions and not just words(15:32) Susan shares how to “love the issue, love the problem, love the challenge” instead of fighting against the unpredictable experiences in career and life(18:57) Becoming the “smarter big sister” to colleagues and gaining respect(23:16) “Making rules that work for you” - a belief that Susan shares to help deal with the challenges in finding a balance between work & life (28:15) Say “Yes” and often as you can and “No” when you really need to(32:56) Life is short, live in the moment!(37:15) Susan shares the highs and lows over her 40 year careerConnect with Susan DeVorehttps://www.linkedin.com/in/susan-devoreSubscribe: Warriors At Work Podcasts Website: https://jeaniecoomber.comFacebook: https://www.facebook.com/groups/986666321719033/Instagram: https://www.instagram.com/jeanie_coomber/Twitter: https://twitter.com/jeanie_coomber LinkedIn: https://www.linkedin.com/in/jeanie-coomber-90973b4/YouTube: https://www.youtube.com/channel/UCbMZ2HyNNyPoeCSqKClBC_w

Season Five of Shifting Gears deep-dives into talent recruitment & retention, cybersecurity best practices, and the Malcolm Baldrige National Quality Award. Shifting Gears' host Gregg Profozich is joined by subject matter experts to explore each of this season's topics.

Excellence wins: an interview with Horst Schultze is a conversation you truly can't afford to miss. We'll unpack how and why excellence wins. Listen as both a business owner and a skilled coach explains how it's not about tasks but tapping into your being and purpose. You'll uncover valuable principles that will enable you to help raise up a powerful culture and absolutely change the world.   Cash in: Learn how to define yourself as a person of excellence so you can receive the respect you deserve and serve people well. Understand how your essence, being, and personhood are more important than your doing, so you can rise above the noise of your tasks. Bolster the culture of your business or organization so you can refuel your working environment and create unshakable alignment.   About Horst Schulze A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.   Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous.   During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award- twice- making it the first and only hotel company to ever win even one.   In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS Magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent Magazine and its sister publication, Luxury Travel Advisor.   After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.   Today, Mr. Schulze serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence.

#50: Horst Schulze is the Co-Founder of the Ritz Carlton & Founder of the Capella Hotel Group. He is also author of the book "Excellence Wins",  a no nonsense guide to becoming the best in a world of compromise. He is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries.During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.Today he actively speaks and consults across all industries. His leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience. In the show we get to hear his story of growing up in German, getting into the hotel industry, hard work, excellence is a result of high intent, success, purpose, vision, service, marriage, faith, and much more!Enjoy the show!Ways to engage with Horst Schulze:Website: HorstSchulze.comAll social media platformsBook: Excellence Winshttps://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise/dp/0310352096Leadership content: NeedToLead.com

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz-Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous.During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He also recently completed his first book, titled “Excellence Wins.”Today we discuss customer service, the need for “care” in healthcare, leadership, vision, his book “Excellence Wins”, and Mr. Schulze's personal cancer story. Mr. Schulze will be a keynote speaker at NCODA's 2022 International Spring Forum. You can find his book here: https://www.amazon.com/Excellence-Wins-No-Nonsense-Becoming-Compromise/dp/0310352096.

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. He would go on to become one of the founding members of The Ritz-Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous. During his tenure at The Ritz-Carlton, Mr. Schulze served as President and COO, responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz-Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. After leaving The Ritz-Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Mr. Schulze serves as Expert in Residence at Arch + Tower, a boutique, organizational strategy consulting firm. He also recently completed his first book, titled “Excellence Wins.” And it is this the man and the book that has shaped so much of who I am today and the mission of Purpose Project XXI. Up until now he has been a mentor afar off but not anymore. Hope you enjoy our conversation and get as much value from it as I did. horstschulze.com Book: Excellence Wins purposeprojectxxi.org

Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance. Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community. Inc. magazine named Studer it's Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker's Hospital Review recognized him as one of the 40 smartest people in healthcare. Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader's Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. It reached number five on the Wall Street Journal's bestseller list. Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job. • Connect with Quint on LinkedIn • Learn More About EntreCon Link • Register for EntreCon • Link to Quint's Latest Book • Join Quint's Email Newsletter --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message

We interview Al Stubblefield on Healthcare Experience Matters today about what he learned while leading a major culture shift. He also discusses the art of empowering people in healthcare.   Al served as president and CEO of Baptist Health Care until retiring from the position in 2012. He is currently President Emeritus with Baptist.  Al's renowned tenure with Baptist included receiving the highly prestigious Malcolm Baldrige National Quality Award, spearheading a major cultural transformation, drastically improving mediocre patient and employee satisfaction scores, and the publication of his widely popular book in 2004. Learn more: https://healthcareexperience.org/healthcare-culture 

In this podcast, Chris hosts one of his greatest mentors, Quint Studer.  Quint's talents and gifts have helped to shape healthcare for over 40 years across the US and even the world.  Chris starts the podcast thanking Quint and wondering aloud how many organizations that have won Modern Healthcare's Best Places to Work can trace the roots of their journey of great cultures back to Quint and his work in healthcare over the years.  This is a great podcast to listen to as we start our 2022 together.  Chris asked Quint two questions: “what advice do you have for hospice and palliative care staff as they start a new year after being war weary due to COVID?”  Quint's answer is full of wisdom as he gives 3 simple but powerful questions for team members to wrestle with.  Then Chris asks Quint, “What advice do you have for leaders in the hospice and palliative care industry?”  Quint's answer is why the title of “well-being” was chosen for this podcast.  Join us as this podcast is well worth your time as you will listen to one of the greatest leaders, speakers, and teachers in healthcare of all time.Host: Chris Comeaux, President and CEO of TCNGuest: Quint Studer, Founder of the Studer Community InstituteQuint Studer Profile:Quint Studer is a lifelong student of leadership. He is a healthcare worker and a mentor to many. He has worked with individuals at all levels of leadership to help them become better leaders and create high-performing organizations. Along the way, he has discovered and refined many high-impact leadership behaviors, tools and tacticsHe knows leadership is not easy and wants to simplify it for others. He has a gift for translating complex business strategies into simple, doable leader behaviors that allow organizations to achieve long-term success and profitability.Quint is a teacher at heart. In fact, he began his leadership journey working with special needs children a job he loved and held for ten years. He entered the healthcare industry in 1984 as a Community Relations Representative. He then went on to hold leadership positions at Mercy Health System in WI and Holy Cross Hospital in Chicago, IL, where their initiatives in patient care led to their winning Hospitals Magazine's Great Comeback award. In 1996, he became president of Baptist Hospital in Pensacola, FL, leading that organization to the top 1% of hospitals nationwide in patient and employee satisfaction.In 2000, after numerous requests by organizations for assistance, Studer Group was formed. Over the years the outcomes firm won multiple awards, including the 2010 Malcolm Baldrige National Quality Award. By the time the firm was sold in 2015, it had 250 employees and had helped more than a thousand healthcare organizations move toward higher performance.Through his work at Studer Group, he served as a role model for hundreds of CEOs and other administrative leaders around the county. During this time, he was honored to receive several accolades for his leadership. Inc. magazine named Studer their Master of Business, making him the only healthcare leader to have ever won this award. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker's Hospital Review recognized him as one of the 40 smartest people in healthcare.Quint made a lasting contribution to healthcare by connecting patient care to the concept of customer service. Sunrise Hospital and Medical Center Vice President of Patient Experience Cyndi Tierney was quoted as saying that Quint put patient experience “on the map.”Today, Quint remains very active in the healthcare field by helping organizations create great places to for patients, employees and physicians. He serves on several healthcare boards and is a frequ

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous. During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor. After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. Today, Mr. Schulze serves on various boards and acts as a consultant across industries. In his book, Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise, he captures a lifetime of wisdom on life and leadership. You can connect with Mr. Schulze on his website - HorstSchulze.com. His book, Excellence Wins, is available wherever books can be purchased. Additional leadership content can be purchased and viewed at NeedToLead.com where the content can be licensed for a larger audience.

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world famous.During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice.In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management.Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor.After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide, and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.Today, Mr. Schulze serves on various boards and acts as a consultant across industries. He recently completed his seminal book on creating excellence.Connect with Horst Schulze: Instagram - https://www.instagram.com/thehorstschulze/Facebook - https://www.facebook.com/TheHorstSchulze/LinkedIn - https://www.linkedin.com/in/horstschulze/Twitter - https://twitter.com/horstschulzeWebsite - https://horstschulze.com/Follow The Story Box on Social MediaINSTAGRAM ► - https://www.instagram.com/thestoryboxpodcast/ TWITTER ► - https://twitter.com/jay_fantom FACEBOOK ► - https://www.facebook.com/thestoryboxpodcast WEBSITE ► - https://thestoryboxpodcast.com/SUBSCRIBE FOR MORE! Apple Podcast ► - https://podcasts.apple.com/au/podcast/the-story-box/id1486295252 Spotify ► - https://open.spotify.com/show/7h8Qv3r2ZV29f7ktJOwmgM?si=FXxYC1JFSHesBv7_d1WtNQ WATCH HERE:YouTube ► - https://www.youtube.com/c/TheStoryBox If you enjoyed this episode please subscribe to YouTube & Apple Podcasts, and leave a 5-star positive rating and review over on Apple Podcasts. Share it around with your friends and family.Support this show http://supporter.acast.com/thestorybox. See acast.com/privacy for privacy and opt-out information.

Welcome back to America's leading higher education podcast! In this first episode in our “Innovation & Transformation” series, sponsored by the Alliance for Innovation & Transformation (AFIT), we welcome Dr. Kate Hetherington, President, Howard Community College, & Dr. Jackie Elliott, President, Central Arizona College! This episode includes our 82nd and 83rd Presidents interviewed in our President Series. Kate and Jackie discuss DEI initiatives and innovative ideas for community colleges to serve students. Topics include specific programs, the importance of data, the community college stigma, and how bringing equity to low-income and first-gen students can change generational wealth. These leaders champion the cause of community colleges and the ability to help students thrive now and in the future. Dr. Kate Hetherington has served as president of Howard Community College (HCC) in Columbia, Maryland since 2007, leading an institution nationally recognized for its strong academic programs and innovative approaches to instruction. During Kate's tenure as president, HCC has achieved recognition as a “Great College to Work For” from The Chronicle of Higher Education for 12 consecutive years. It also received the 2018 National Equity Award from the Association of Community College Trustees “for its exemplary commitment by a community college governing board and chief executive officer to achieving equity in the administration and delivery of the college's education, programs and services. The award also honors leadership in setting policies that promote and enhance opportunities for institutional diversity, inclusion, and equity.” In 2019, Howard Community College was named a Malcolm Baldrige National Quality Award winner in the category of education. Dr. Jackie Elliott is the president of Central Arizona College, which has eight locations throughout Pinal County and enrolls approximately 5,000 students annually. Jackie has more than 36 years of experience working in higher education, specifically administrative and leadership positions at the community college level. In 2020, Central Arizona College won the Bellwether Award for Workforce Development as a result of the innovative partnership between the College and Sundt Construction Company, which is based upon a model created by both entities referred to as C4 (Co-Design, Co-Deliver, Commitment, and Consistently engage). The C4 model has been utilized to help five other community colleges replicate similar successful partnerships. Thanks so much for tuning in. Join us again next time for another episode! Contact Us! Connect with the hosts - Elvin Freytes, Elizabeth Leiba, and Dr. Joe Sallustio ● If you want to get involved, leave us a comment or rate us! ● Join the EdUp community at The EdUp Experience! ● Follow us on Facebook | Instagram | LinkedIn | Twitter | YouTube Thanks for listening! We make education your business!

Dr. Mark Schnitzer is an experienced Surgeon, Educator, Physician Advisor, Medical Director, and Consultant. An interest in processes and mathematics led him to pursue an unlikely course of pre-medical study, electrical engineering. It was during his Ph.D. studies that he applied to medical school and completed his MSEE and MD concurrently. He completed his clinical training in neurological surgery and a fellowship in neurosciences critical care at The Johns Hopkins Hospital. His final year at Johns Hopkins was in the role of Assistant Chief of Service. Most recently, he has taken on the role of medical director for a large accountable care organization, part of the Baylor Scott & White Health System, based in Dallas, TX. Mark is board certified in healthcare quality and management by the American Board of Quality Assurance and Utilization Review Physicians with added qualification as a Physician Advisor. He is a certified professional in healthcare quality by the National Association for Healthcare Quality and is certified by the American Society for Quality as a Six Sigma Black Belt. Additionally, he is a Fellow of the American College of Surgeons and a Fellow of the American College of Healthcare Executives. Mark has provided several invited presentations in the areas of healthcare informatics and patient safety, and he serves as an examiner for the Malcolm Baldrige National Quality Award. Mark considers himself an interface professional, like most clinicians who have transitioned into healthcare leadership roles. He maintains a state of constant inquiry and curiosity with the ever-present thought, “There is something I do not know, the knowing of which could change everything.” Here in episode #126 Mark starts our show with a quote that is guaranteed to keep you on your toes when applied. Mark highlights his career path going from a humble start as an electrical engineer, to leading a world-class accountable care organization. He shares several insights on his transitions into executive and quality leadership. Mark spotlights his approach to continuous personal development. Mark tells a phenomenal story of resiliency as he bounces back from a major personal and professional loss. He tells us how he leverages the power of coaching to develop great teams. Mark highlights the value of physicians learning the business and operational makeup of their health care organization. He shares his excitement for the future potential of ACOs. He coins a new term for us to engage with as quality professionals. Mark places a call to action for leaders to support quality improvement initiatives within their organization and leaves us with his best career advice encouraging us to jump first and then grow our wings. • Connect with Mark on LinkedIn • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification • Request a Corporate Demo of our online QI Academy --- Send in a voice message: https://anchor.fm/healthcarequalitycast/message

Luis brings more than 25 years of experience in helping improve business outcomes for global organizations via training and coaching. Prior to joining Fierce, Luis developed and facilitated training workshops for Microsoft's global effectiveness, intercultural communication, and other targeted training sessions to improve customer satisfaction, intercultural competency, and communications of customer support engineers working with premier Microsoft accounts in the U.S. With more than 15 years of experience with Marriott International and the Ritz-Carlton Hotel Company, Luis brings extensive hospitality leadership experience and a keen sense of customer service. At the Ritz-Carlton, he directed the implementation of Total Quality Management strategies, helping to win the prestigious Malcolm Baldrige National Quality Award twice as a result. To find out more about Luis and FierceInc visit https://fierceinc.com/resources/ --- Send in a voice message: https://anchor.fm/tboc/message Support this podcast: https://anchor.fm/tboc/support

Ep # 258 - Today, I'm bringing back an exciting and popular prior guest, Horst Schulze, the chairman and CEO of Capella Hotel Group, for an incredible "Part 2" follow-up conversation. As a reminder, Horst Schulze is the original founding president of the Ritz Carlton and he's one of the hotel industry's most influential people. During his time with the the Ritz Carlton, Horst reimagined hotel customer service and many of the policies he created went on to become industry norms across the world. In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine and a few years later he received the Ishikawa Medal for his personal contributions to improving quality standards across the industry. Horst served as vice chairman of The Ritz-Carlton Hotel Company from 2001-2002, after serving as president and COO of The Ritz-Carlton Group since 1988. Under his leadership, the Group was awarded the Malcolm Baldrige National Quality Award twice which they received in the years 1992 and 1999. The Ritz-Carlton Hotel Company became the first and only hotel company to win one of these awards. Under his leadership, Ritz-Carlton was continuously voted “best hotel company in the world” by meeting and other trade publications. Upon joining Ritz-Carlton as a charter member and VP of Operations in 1983, Horst created the operating and service standards that have become world famous. He was appointed EVP in 1987 and president and COO in 1988. When he left Ritz-Carlton to form the Capella Hotel Group, Horst was responsible for the $2 billion Ritz-Carlton operations worldwide. Prior to his long tenure with Ritz-Carlton, Horst spent nine years with Hyatt Hotels Corporation. There, he served as a hotel general manager, a regional VP, and a corporate VP. Before Hyatt, he also had worked for Hilton Hotels. Horst serves on the boards of Reliance Trust Company, Cancer Treatment Centers of America, The Travel Institute, Georgia Family Council and The InfiLaw System. He has a wealth of knowledge on the hotel and service industries as well as unique insights into achieving business excellence. In fact, the title of his book is called "Excellence Wins." I'm excited to welcome Horst back onto The Driven Entrepreneur for round 2 of our conversation covering his career, his business philosophies and his thoughts on what drives entrepreneurs to success. The recurring theme of this episode is that "excellence is never an accident" and you will not want to miss this powerful dialogue.    Contact Horst Schulze and Get His Book: To contact Horst Schulze to ask him questions, book him to speak, or any other reason, text the word HORST to the phone number 797979. Horst does not use social media so this is the best method to get in contact with him directly. Get Horst Schulze's Book, "Excellence Wins" along with access to his MasterClass after purchase. Grab your copy at: http://www.excellencewins.com/ In the MasterClass, you will receive five in-depth videos along with workshop notes that teach the ins and outs of achieving excellence in business. From this course, you will learn the true value of customer service and you will be able to empower your employees to serve others with extreme confidence and care.   Whether you are new to The Driven Entrepreneur Podcast or are a fan, please don't forget to rate, review and subscribe to the show. Your support and your reviews help this show to attract prolific guests and to provide the best listening experience possible. Also, I love to hear from the fans and listeners. Please share your feedback, guest suggestions, or ideas for show topics with me on social media. Follow Matt Brauning on Social Media Facebook: https://www.facebook.com/mattbrauning Instagram: https://www.instagram.com/mattbrauning/ Twitter: https://twitter.com/mattbrauning Visit Matt Brauning's Websites: www.mattbrauningpodcast.com www.fireboxbook.com Get a copy of my brand new book, "The Firebox Principle," on Amazon: https://www.amazon.com/Firebox-Principle-Drives-Every-Entrepreneur-ebook/dp/B07FDKK9QW

In 2020, AARP was awarded the Malcolm Baldrige National Quality Award, the nation’s highest recognition for performance excellence that a U.S. organization can receive. Specifically, the Baldrige committee praised AARP’s Enterprise Dashboard, which enables leaders to sustain a focus on achieving the organization’s key objectives: grow impact, grow relevance, grow revenue and engage workforce, driving down to individual performance objectives. Scott Frisch, AARP’s EVP and COO, was one of the prime drivers of this work. In this episode of AFP Conversations, Bryan Lapidus, FPAC, AFP’s Director of FP&A Practice, is joined by Frisch to discuss the strategy and tactical implementation – including statistical models and organizational staffing – to create a North Star for the entire enterprise. Frisch will be speaking at AFP FinNext 2021 Virtual for the session, “Data Dashboard for Total Impact.” Click here to learn more about the event, taking place March 23 – 25.

A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries. Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous. During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company became the first service-based company to be awarded the prestigious Malcolm Baldrige National Quality Award — twice. In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent magazine and its sister publication Luxury Travel Advisor. After leaving The Ritz Carlton Hotel Company, Mr. Schulze went on to found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions. His book, Excellence Wins, is one of the most impactful books that Zac and Cooper have ever read. His teaching on service, excellence, and leadership have inspired men and women all across the world. 

Quint Studer is a community volunteer, a visionary, an entrepreneur, a mentor to many, and extremely dedicated to his community. For more than 30 years, he has given his life to designing the building blocks in organizations that will guide them to achieving and sustaining a culture of high performance. Quint Studer is the founder of Studer Group®, a recipient of the 2010 Malcolm Baldrige National Quality Award. Studer Group is an outcomes firm that implements Evidence-Based Leadership systems and practices to help organizations achieve, sustain, and accelerate in service, quality, finance, people, and growth. For six consecutive years – the last three being in the top 10 – Studer Group has been named one of the Best Small and Medium Workplaces in the United States by Great Place to Work®. Quint retired from Studer Group in March of 2016 to become a full-time community volunteer to undertake the development, training, and education of the Pensacola Metro Community. Inc. magazine named Studer it's Master of Business, making him the only healthcare leader to have ever won this award. Twice Modern Healthcare has chosen him as one of the 100 Most Powerful People in Healthcare for his work on institutional healthcare improvement. Modern Healthcare, along with its sister publication Advertising Age, also honored him with the first Healthcare Marketing Visionary IMPACT award in 2014. Around the same time, Becker's Hospital Review recognized him as one of the 40 smartest people in healthcare. Studer has authored ten books, most of them for the healthcare leadership market. His first book, BusinessWeek bestseller Hardwiring Excellence, is one of the most-read leadership books ever written for healthcare. More than 1 million copies are in circulation and is still one of the best-selling books in healthcare. His latest book, The Busy Leader's Handbook: How To Lead People And Places That Thrive, is packed with proven best practices, tools, tips, and tactics for engaging employees, revitalizing cultures, delighting customers, and building high-performance companies and reach. It reached number five on the Wall Street Journal's bestseller list. Here in Episode #88, Quint starts our show with a leadership mindset that if you see it solve it; Quint walks us through his tremendous career spanning the course of 30+ years as a teacher, healthcare administrator, an entrepreneur, philanthropist, and author; he shares why self-awareness is needed to fine-tune your leadership skills; Quint teaches us that the best leaders are very coachable; he calls out authenticity as a foundation of good leadership; he shares his biggest failure that almost caused him to walk away from healthcare; Quint highlights the power of learning labs for professional development; he shares a tool that will help you level up to becoming a “Straight A Leader”; he delivers a perfect mindset for creating Always experiences; Quint gives great real-life examples of leading with values; and tells us why leadership is an inside job. • Connect with Quint on LinkedIn • Learn More About EntreCon Link • Register for EntreCon • Link to Quint's Latest Book • Join Quint's Email Newsletter

Dr. Eggleston talks about her background in nursing and how she finally ended up with a Ph.D. in Organizational Development.She talks about how the school has responded to the covid pandemic. The school has 1000 more students this year compared to the last, but 10% fewer contact hours, as students deal with home issues or international students have been prevented from returning. Except for labs, all instruction is taking place online and instructors are encouraged to stay at home. However, it has shown how many students do not have access to a laptop or broadband. Forty percent of the Dallas population does not have access to broadband, which has been 'sobering.'With the unification of the campus and forming Dallas College, has led to more unity within the campuses and helping students get their degree though attending different campuses.They system can now offer its first bachelor degree in early childhood education, and could grow to include applied science and nursing (considered high demand areas).Richland was the first community college in the US to receive the Malcolm Baldrige National Quality Award in 2005. This year Dr. Eggleston is serving as the chair of the Baldrige Foundation.Richland is moving forward with building projects on the campus. The first would be a 100K sq ft building that would work with high school students, and develop for the school of business, particularly a finance lab.

Excellence wins: an interview with Horst Schultze is a conversation you truly can't afford to miss. We'll unpack how and why excellence wins. Listen as both a business owner and a skilled coach explains how it’s not about tasks but tapping into your being and purpose. You'll uncover valuable principles that will enable you to help raise up a powerful culture and absolutely change the world.   Cash in: Learn how to define yourself as a person of excellence so you can receive the respect you deserve and serve people well. Understand how your essence, being, and personhood are more important than your doing, so you can rise above the noise of your tasks. Bolster the culture of your business or organization so you can refuel your working environment and create unshakable alignment.   About Horst Schulze A legend and leader in the hotel world, Horst Schulze's teachings and vision have reshaped the concepts of service and hospitality across industries.   Mr. Schulze's professional life began more than 65 years ago as a server's assistant in a German resort town. Throughout the years he worked for both Hilton Hotels and Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. There Mr. Schulze created the operating and service standards that have become world-famous.   During his tenure at The Ritz Carlton, Mr. Schulze served as President and COO responsible for the $2 billion operations worldwide. It was under his leadership that The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award- twice- making it the first and only hotel company to ever win even one.   In 1991, Mr. Schulze was recognized as "corporate hotelier of the world" by HOTELS Magazine. In 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. In 1999, Johnson & Wales University gave him an honorary Doctor of Business Administration degree in Hospitality Management. Most recently, Mr. Schulze has been honored as a “Leader in Luxury” by Travel Agent Magazine and its sister publication luxury Travel Advisor.   After leaving The Ritz Carlton Hotel Company, Mr. Schulze went onto found The Capella Hotel Group. This luxury hotel company managed some of the most elite properties worldwide and gave Mr. Schulze the opportunity to further define the luxury hotel industry, receiving countless awards and recognitions.   Today, Mr. Schulze serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence.

Importance of listening to your heart and pursuing love. Luis Gonzáles is a global communications consultant, coach, and facilitator, with more than 15 years experience in helping improve business outcomes for global organizations via training and coaching. He has successfully driven learning initiatives for organizations and teams that encompass cultural assessment, systemic change, and training for associates worldwide. He works closely with CEOs, leadership teams, and Human Resources, positively impacting business outcomes through effective communication in global, multi-cultural, and remote work team settings. Luis' expertise is International Business Communication, Multicultural and Global Team Building, Managing Global Teams, and Cross-cultural Competency. His regional expertise: México, India, Latin America, and the US. At Microsoft in Bangalore, India, Luis developed and facilitated training workshops for global effectiveness, intercultural communication, and other targeted training sessions to improve customer satisfaction, resulting in measurable improvement in the quality of customer support soft skills, intercultural competency, and communications of customer support engineers working with premier Microsoft accounts in the US. With more than 15 years of experience in hospitality management with Marriott International and the Ritz-Carlton Hotel Company, Luis brings extensive hospitality leadership experience and a keen sense of customer service. At the Ritz-Carlton, he directed the implementation of Total Quality Management strategies, helping to win the prestigious Malcolm Baldrige National Quality Award twice as a result. Luis has the keen ability to initiate and build trust-based relationships across organizations and cultures. He has lived and worked in México, India, and Brazil. A native English speaker, Luis also speaks Spanish fluently and is conversant in Portuguese. He is a keynote speaker and is a member of the Association for Training and Development (ATD), Association of International Educators (NAFSA), and the Society for International Education, Training, and Research (SIETAR). Luis is from Los Angeles, California, a 2nd generation U.S. American of Mexican heritage. Based in San Diego, some of his passions include music of all kinds, world travel, yoga, and surfing. --- Send in a voice message: https://anchor.fm/americassupermom/message Support this podcast: https://anchor.fm/americassupermom/support

Judy Robinett is the author of Crack the Funding Code: How Investors Think and What They Need to Hear to Fund Your Startup released by HarperCollins in February 2019, and How to Be a Power Connector: The 5-50-150 Rule, #1 of The Top Ten Business Books of 2014 by Inc.com. Robinett is a business thought leader who is known as the woman with the titanium digital Rolodex. She has been profiled in Inc., Forbes, Venture Beat, Huffington Post, and Bloomberg Businessweek as a sterling example of the new breed of super connectors who use their experience and networks to accelerate growth and enhance profitability. In her more than 30 years of experience as an entrepreneur and corporate leader, Robinett has served as the CEO of both public and private companies and in management positions at Fortune 500 companies. She has been on the advisory boards of Illuminate Ventures, an early-stage venture capital firm based in Menlo Park, California, and Springboard Enterprises based in Washington, DC. She was a managing director of Golden Seeds Angel Network (the third most active angel investment group and one of the largest in the U.S.); the CEO of publicly-traded Medical Discoveries; and she served on the faculty of Goldman Sachs’s 10,000 Small Businesses program. She consults internationally with businesses looking for U.S. investors. She was a member of the Department of Commerce team that defined performance criteria for the Malcolm Baldrige National Quality Award for Performance Excellence in Healthcare, for which she received an award from President Bill Clinton. Robinett has given over 400 speeches worldwide for audiences at Deutsche Bank-London (TedX invitation-only event), MIT, BIO-Europe, ActionCoach-Sao Paulo, Brazil (2019), CalPoly, AT&T, Westinghouse, and the Department of Energy. She is the co-author of a chapter in Crowdfunding for Dummies by Sherwood Neiss, Jason W. Best, and Zak Cassady-Dorion (Wiley, 2013). Robinett lives near Salt Lake City, Utah. What You Will Learn: How Judy became the leading expert in strategic business relationships What venture capitalism is, and how Judy uses this approach to build wealth How Judy navigates the hurdles of working in a field dominated by men Judy’s philosophy of adding value to other’s lives without expecting any value in return How to present yourself in different business scenarios How to recognize the strengths and gifts you’ve been given and grow into them Resources: Website: http://www.judyrobinett.com/ LinkedIn: https://www.linkedin.com/in/judyrobinett/ Facebook: https://www.facebook.com/thejudyrobinett Twitter: @judyrobinett YouTube: https://www.youtube.com/user/judyrobinett Pinterest: https://www.pinterest.com/thejudyrobinett/

Marilyn Horowitz teaches screenwriting at NYU and is herself a screenwriter and producer and author. Screenwriting is in her blood and she has even been called in to be a script doctor when scripts need some fixing. What is it about movies, TV Shows and plays that makes mostly every author want their book to come alive on the big or small screen? I've always wondered why some books succeed on the screen and some books don't. I've also wondered why some screen adaptations are even better than the books but I never understood what it really takes to do the writing. It just seemed like a foreign language to me. Marilyn shares tips from her trademarked Horowitz System of writing including content from her NYU textbook, The 4 Magic Questions of Screenwriting on this episode. She explains how you can eliminate writers block and also clears up how you can use each side of your brain to write quickly and easily. Marilyn Horowitz is an award-winning New York University professor, TV show creator, producer, and Manhattan-based writing coach, who works with successful novelists, produced screenwriters, and award-winning filmmakers. She has a passion for helping novices get started. Since 1998 she has taught thousands of aspiring screenwriters to complete a feature length screenplay using her method. She completed her tenure as a judge for the Fulbright Scholarship Program for film and media students in 2013 and as a judge for the New York Women in Film and Television (NYWIFT) Ravenal Foundation Grant. In 2004 she received the coveted New York University Award for Teaching Excellence. Professor Horowitz has a created a revolutionary system that yields a new, more effective way of writing. She is the author of six books that help the writer learn her trademarked system, including editions for college, high school, and middle school. The college version is a required text at New York University and the University of California, Long Beach. Two of her books have been used in the Lights, Camera, Literacy! program taught to over 1,000 children in Maryland’s Montgomery County Public School System (a recent recipient of the “Malcolm Baldrige National Quality Award” for outstanding scholastic performance). Professor Horowitz writes articles for Script magazine, and she pens a monthly column for MovieOutline.com, an online magazine with 30,000 subscribers. She is featured in Now Write! Screenwriting anthology published by Tarcher/Penguin edited by Sherry Ellis and the 2014 edition of The Expert Success Solution. Marilyn’s latest novel, The Book of Zev, reached Amazon Best Seller status when it was released in December 2014. Professor Horowitz has taught more than 100 classes, seminars, and workshops across the country for groups including the Writers Guild of America East, NYWIFT, Philadelphia Writer’s Conference, Script DC, Screenwriters World East, and the Great American PitchFest. In addition, she also hosts periodic writers retreats in Tuscany, Italy. Professor Horowitz has written several feature-length screenplays. Her production credits include the feature films And Then Came Love (2007), starring Vanessa Williams and distributed by Warner Bros.; Caleb’s Door (2009), distributed by Around the Scenes; Found in Time (2011); Nocturnal Agony (2011); and The One(2011).

Craig Clapper joins hosts Ben, Lisa and Duffie for a “deep dive” discussion about strategies and opportunities for improvement in aiding healthcare organizations how to achieve and sustain High Reliable Organization (HRO) status and understanding how Consumerism impacts the inter-relations among quality improvement, process improvement, Baldrige Framework and high reliability in health systems. Craig Clapper/Press Ganey […] The post LEADER DIALOGUE: Strategies to High Reliability – Deep Dive appeared first on Business RadioX ®.

Georgia Lt. Governor Geoff Duncan joins Ben, Jennifer, Lisa and Duffie to discuss leadership, education, healthcare, technology and more on “Leader Dialogue”. Lt. Governor Geoff Duncan A former professional baseball player and successful entrepreneur, Geoff Duncan was elected Georgia s Lieutenant Governor in November of 2018. Geoff s faith inspired him to a life of leadership and […] The post LEADER DIALOGUE: Georgia Lt. Governor Geoff Duncan appeared first on Business RadioX ®.

A deep dive discussion about Leveraging the Baldrige Framework to Transform a Healthsystem is provided by the hosts Ben Sawyer and Duffie Dixon, with special guest Dr. Rulon Stacey, managing director and leader of Navigant’s Healthcare Strategy business unit. Dr. Rulon Stacey/Navigant Dr. Rulon Stacey is a managing director and leader of Navigant s Healthcare Strategy […] The post LEADER DIALOGUE: Leveraging the Baldrige Framework to Transform a Healthsystem – Deep Dive appeared first on Business RadioX ®.

Why is a commitment to excellence important as a leader and as an organization? Dr. Janet Pilcher interviews Harry S. Hertz Leadership Award recipient, Dr. JoAnn Sternke, to get her perspective on what it takes to pursue performance excellence. As a superintendent of Pewaukee School District, JoAnn led the organization to receive a Malcolm Baldrige National Quality Award. In this episode, she reveals the key to seeing results and getting the entire group of leaders moving forward. This episode addresses questions, such as:What do great leaders focus on? How can you approach the organization’s goals more systematically? What has the greatest impact on moving the organization forward?What is the significance of using the Baldridge Framework along with the Nine Principles®? Recommended Reading: Case Study: 10-Year Quality Journey Leads to Baldridge Honor for Wisconsin School DistrictRecommended Learning: Leading Change

Welcome to the What's Next! podcast with Tiffani Bova.  This week I have the wonderful pleasure of speaking with Horst Schulze. Horst is a legend and leader in the hotel world and his teachings and vision have reshaped the concepts of service and hospitality across industries. His professional life began over 65 years ago as a server's assistant in a German resort town. He’s worked for both Hilton Hotels and the Hyatt Hotels Corporation before becoming one of the founding members of The Ritz Carlton Hotel Company in 1983. During his tenure at The Ritz Carlton, he served as President and COO and under his leadership The Ritz Carlton Hotel Company was awarded the prestigious Malcolm Baldrige National Quality Award-twice-making it the first and only hotel company to ever win even one! In 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS Magazine, and in 1995, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. After leaving The Ritz Carlton Hotel Company, Horst went on to found The Capella Hotel Group, a luxury hotel company managing some of the most elite properties worldwide. Today, Horst serves on various boards and acts as a consultant across industries. He is currently completing his seminal book on creating excellence. I am absolutely thrilled to be speaking with Horst Schulze on the What’s Next! Podcast.    THIS EPISODE IS PERFECT FOR… anyone looking to be inspired and motivated to generate excellence and work with purpose!  TODAY’S MAIN MESSAGE… It is imperative to be driven by purpose. When you are focused on your purpose and providing the best service or product, when you are employee first and customer-centric, and when you strive for excellence above all else, the financial reward will follow.   WHAT  I  LOVE  MOST… Horst’s message: excellence wins! I also love his attention to making sure his employees also feel and are driven by purpose.     Running time: 34:05     Subscribe on iTunes     Find Tiffani on social: Facebook Twitter LinkedIn   Horst’s Book:  Excellence Wins! 

Ep # 140 - My guest today is Horst Schulze, the chairman and CEO of Capella Hotel Group which is a legend and leader in the service world. Horst was the founding president of the Ritz Carlton and his impact on the hotel industry has been massive. Through his vision, Horst helped to reshape concepts of customer service that have now been adopted widespread throughout the hospitality and service industries. Back in 1991, Horst was recognized as "corporate hotelier of the world" by HOTELS magazine. A few years later, he was awarded the Ishikawa Medal for his personal contributions to the quality movement. These contributions led Johnson & Wales University to bestow him with an honorary Doctor of Business Administration Degree in Hospitality Management. Horst served as vice chairman of The Ritz-Carlton Hotel Company from 2001-2002, after serving as president and COO of The Ritz-Carlton Group since 1988. Under his leadership, the Group was awarded the Malcolm Baldrige National Quality Award twice which they received in the years 1992 and 1999. The Ritz-Carlton Hotel Company became the first and only hotel company to win one of these awards. Under his leadership, Ritz-Carlton was continuously voted “best hotel company in the world” by meeting and other trade publications. Upon joining Ritz-Carlton as a charter member and VP of Operations in 1983, Horst created the operating and service standards that have become world famous. He was appointed EVP in 1987 and president and COO in 1988. When he left Ritz-Carlton to form the Capella Hotel Group, Horst was responsible for the $2 billion Ritz-Carlton operations worldwide. Prior to his long tenure with Ritz-Carlton, Horst spent nine years with Hyatt Hotels Corporation. There, he served as a hotel general manager, a regional VP, and a corporate VP. Before Hyatt, he also had worked for Hilton Hotels. Horst serves on the boards of Reliance Trust Company, Cancer Treatment Centers of America, The Travel Institute, Georgia Family Council and The InfiLaw System. He has a wealth of knowledge on the hotel and service industries as well as unique insights into achieving business excellence. In fact, the title of his book is called "Excellence Wins." It is truly an honor to have him on the show and I think you will absolutely love this interview. Enjoy! Learn How to Contact Horst Schulze and Get His Book Online: To contact Horst Schulze to ask him questions, book him to speak, or any other reason, text the word HORST to the phone number 797979. Horst does not use social media so this is the best method to get in contact with him directly. Get Horst Schulze's Book, "Excellence Wins" along with access to his MasterClass after purchase. Grab your copy at: http://www.excellencewins.com/ In the MasterClass, you will receive five in-depth videos along with workshop notes that teach the ins and outs of achieving excellence in business. From this course, you will learn the true value of customer service and you will be able to empower your employees to serve others with extreme confidence and care.   Whether you are new to The Driven Entrepreneur Podcast or are a fan, please don't forget to rate, review and subscribe to the show. Your support and your reviews help this show to attract prolific guests and to provide the best listening experience possible. Also, I love to hear from the fans and listeners. Please share your feedback, guest suggestions, or ideas for show topics with me on social media. Follow Matt Brauning on Social Media Facebook: https://www.facebook.com/mattbrauning Instagram: https://www.instagram.com/mattbrauning/ Twitter: https://twitter.com/mattbrauning Visit Matt Brauning's Websites: www.mattbrauningpodcast.com www.fireboxbook.com Get a copy of my brand new book, "The Firebox Principle," on Amazon: https://www.amazon.com/Firebox-Principle-Drives-Every-Entrepreneur-ebook/dp/B07FDKK9QW

The power of the Baldrige framework is examined with special guest and former healthcare industry CEO Lowell Kruse. Lowell Kruse/Chair of Communities of Excellence Lowell C. Kruse is the former CEO of Heartland Health in St. Joseph, Missouri. He retired in July 2009 after serving Heartland for 25 years as their CEO. Kruse came to […] The post LEADER DIALOGUE: The Power of the Baldrige Framework appeared first on Business RadioX ®.

Judy Robinett is the author of “Crack the Funding Code: How Investors Think and What They Need to Hear to Fund Your Startup" (HarperCollins, January, 2019) and “How to Be a Power Connector: The 5-50-150 Rule,” #1 of The Top Ten Business Books of 2014 by Inc.com. Robinett is a business thought leader who is known as “the woman with the titanium digital Rolodex.” She has been profiled in Inc., Forbes, Venture Beat, Huffington Post, and Bloomberg Businessweek as a sterling example of the new breed of “super connectors” who use their experience and networks to accelerate growth and enhance profitability. In her more than 30 years of experience as an entrepreneur and corporate leader, Robinett has served as the CEO of both public and private companies and in management positions at Fortune 500 companies. She has been on the advisory boards of Illuminate Ventures, an early-stage venture capital firm based in Menlo Park, California; Pereg Ventures, a venture capital firm based in New York; and Springboard Enterprises based in Washington, DC. She was a managing director of Golden Seeds Angel Network (the third most active angel investment group and one of the largest in the U.S.); the CEO of publicly traded Medical Discoveries; and she served on the faculty of Goldman Sachs’s 10,000 Small Businesses program. She consults internationally with businesses looking for U.S. investors. She was a member of the Department of Commerce team that defined performance criteria for the Malcolm Baldrige National Quality Award for Performance Excellence in Healthcare, for which she received an award from President Bill Clinton. Robinett has given over 400 speeches worldwide for audiences at Deutsche Bank-London (TedX invitation only event), MIT, BIO-Europe, ActionCoach-Sao Paulo, Brazil (2019), CalPoly, AT&T, Westinghouse, and the Department of Energy. She is the coauthor of a chapter in "Crowdfunding for Dummies" by Sherwood Neiss, Jason W. Best, and Zak Cassady-Dorion (Wiley, 2013). To learn more about Judy Robinett visit: +++++ This Episode of The My Story Podcast is Sponsored by Furnace Hills Coffee Company Use Coupon Code MyStory to save 25% on your next order from Furnacehillscoffee.com The My Story Podcast is a production of ConjoStudios, LLC For professional, award-winning production, visit: www.conjostudios.com Like the music on the show? Check out Drew Davidsen's music at www.drewdavidsen.com Check out our pics on Instagram: @MyStoryPodcast Send us a tweet @MyStory_Podcast And LIKE us on Facebook. We like to be liked.  

On Time for Success - Business Owner Dads Edition This week we are interviewing James Canada owner of Alliance Technologies LLC https://www.facebook.com/Alliance-Technologies-LLC-490885380124/ Get to know Jim Jim has spent over 30 years in the corporate world developing a career that has spanned several major corporations including John Deere, American Airlines, Reuters, Stone Carlie, an architectural firm and several consulting firms. He has held the titles of Chief Operating Officer, Chief Financial Officer, Vice President of Facilities for North and South America, Vice President of Client Services, Director of Reengineering & TQM, Director of Human Resources, Senior Manager of Consulting Services, Manager of IdeAAs In Action and Corporate Administrator for two cost reduction programs for all North American factories. Jim has two publications to his credit; Reviewing the Effectiveness of your Suggestion System and Creative Thinking Seminar, both published by N.A.S.S. in Chicago, Illinois. He was co-editor of the popular Legal Guidelines for Suggestion Systems, which he has presented in a workshop series for numerous organizations. A few of Jim’s honors include: Founders Award Recipient – for his work in the field of Employee Involvement (one of only 20 people in the United States to receive this honor) President of the National Association of Suggestion Systems Founder and first President of the Midwest Chapter of N.A.S.S. located in Moline, Illinois. Co-founder of the Central States Chapter of N.A.S.S. located in Tulsa Received Certification and elected to the Board of Examiners for the Oklahoma Quality Award Foundation Appointed to the Governor’s Quality Council for the State of Oklahoma by Governor David Walters Appointed to the Board of Examiners for the Malcolm Baldrige National Quality Award by the U.S. Secretary of Commerce Chairman for Section 1409 of the American Society for Quality Control in Tulsa Appointed an Examiner for the Excellence in Missouri Foundation and also served as a Judge for the Team Quality Award Co-Founder of the PeopleSoft Regional User Group in St. Louis Co-Founder of ExecLink “Executives helping Executives” in St Louis Co-founder and President of Business Development Team in St Louis Jim has developed and presented workshops, speeches and panel discussions to professional and civic groups as well as companies covering thirteen states within the U.S., Canada, Australia, Europe and Saudi Arabia. He has belonged to, or participated in, twenty-three civic and professional organizations at either a local, state or national level.

Judy Robinett has been profiled in Fast Company, Forbes, Vogue, CNN and Bloomberg Businessweek as a sterling example of the new breed of “super connectors” who use their experience and networks to accelerate growth and enhance profitability. For more than 30 years, she has helped entrepreneurs find needed capital by connecting them with venture capitalists, angel investors, and other sources of funding. Known as “the woman with the titanium digital Rolodex,” Robinett has served as the CEO of both public and private companies and in management positions at Fortune 500 companies. She has been on the advisory boards of Illuminate Ventures, Pereg Ventures, Springboard Enterprises, and Pipeline Angels accelerators. She was a managing director of Golden Seeds Angel Network (the third most active angel investment group and one of the largest in the U.S.); the CEO of publicly traded Medical Discoveries; and served on the faculty of Goldman Sachs’s 10,000 Small Businesses program. Previously, Robinett was a member of the Department of Commerce team that defined performance criteria for the Malcolm Baldrige National Quality Award for Performance Excellence in Healthcare, for which she received an award from the White House. She regularly presents workshops and keynotes, and has given hundreds of speeches worldwide for audiences at NASA, TEDx, MIT, AT&T, and Walmart. She is the author of How to Be a Power Connector: The 5+50+150 Rule (McGraw-Hill), named the #1 Best Business Book of 2014 by TIME.com; coauthor of a chapter in Crowdfunding for Dummies (Wiley, 2013); and is set to release her newest book, Crack the Funding Code: How Investors Think and What They Need to Hear to Fund Your Startup (AMACOM/HarperCollins Leadership) in 2019. What you’ll learn about in this episode: Why Judy wrote her book, “Crack the Funding Code”, as a way to help business owners find and access investor funding Why there is more venture capital money and other sources of funding available now than ever before Why coachability is crucial for attracting investors, and why arrogance will scare investors away Why you should be confident in what you are offering to potential investors and “kick your fear to the curb” Why investors will consider your character, honesty, and knowledge as much as they will consider the strength of your business Why it is important to mitigate as much risk as possible for your investors and be clear in the exit you’re offering How not having the funding or not finding customers are the only two reasons a startup will fail What “family offices” are, and how they can be a source of funding outside the traditional venture capital What steps Judy recommends for business owners looking for funding, and what resources are available in every state Judy’s strategies for building your confidence and kicking fear to the curb, and her “three golden questions” and why you should ask them Judy’s recommended funding resources: U.S. Small Business Administration: www.sba.gov America’s Small Business Development Centers: https://americassbdc.org New York Angels: www.newyorkangels.com Brad Feld’s Term Sheet Archives: https://feld.com/archives/tag/term-sheet Cora Capital Advisors: https://coracap.com/ How to connect with Judy Robinett: Crack the Funding Code by Judy Robinett: https://amzn.to/2HFwMnI Judy Robinett’s website: www.judyrobinett.com Email: judy@judyrobinett.com Twitter: @judyrobinett

On today's episode, Seth and Kevin speak to Judy Robinett, a CEO of both public and private companies and in management positions at Fortune 500 companies about cracking the funding code. Judy has been profiled in Inc., Forbes, Venture Beat, Huffington Post, and Bloomberg Businessweek as a sterling example of the new breed of “super connectors” who use their experience and networks to accelerate growth and enhance profitability. In her more than 30 years of experience as an entrepreneur and corporate leader, Robinett has served as the CEO of both public and private companies and in management positions at Fortune 500 companies. She has been on the advisory boards of Illuminate Ventures, an early-stage venture capital firm based in Menlo Park, California; Pereg Ventures, a venture capital firm based in New York; and Springboard Enterprises based in Washington, DC. She was a managing director of Golden Seeds Angel Network (the third most active angel investment group and one of the largest in the U.S.); the CEO of publicly traded Medical Discoveries; and she served on the faculty of Goldman Sachs’s 10,000 Small Businesses program. She consults internationally with businesses looking for U.S. investors. She was a member of the Department of Commerce team that defined performance criteria for the Malcolm Baldrige National Quality Award for Performance Excellence in Healthcare, for which she received an award from President Bill Clinton. Robinett has given over 400 speeches worldwide for audiences at Deutsche Bank-London (TedX invitation only event), MIT, BIO-Europe, ActionCoach-Sao Paulo, Brazil (2019), CalPoly, AT&T, Westinghouse, and the Department of Energy. She is the coauthor of a chapter in "Crowdfunding for Dummies" by Sherwood Neiss, Jason W. Best, and Zak Cassady-Dorion (Wiley, 2013). Learn more about Judy Robinett here, https://www.judyrobinett.com/ Learn more about your ad choices. Visit megaphone.fm/adchoices

On this follow-up deep dive episode of “Leader Dialogue“, Core Values Partners President Paul Grizzell again joins Ben, Jennifer and Duffie to expound upon his experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts discuss how the transformation journey is like developing a health […] The post LEADER DIALOGUE: The Baldrige Journey vs. The Destination – Deep Dive appeared first on Business RadioX ®.

On this episode of “Leader Dialogue“, Core Values Partners President Paul Grizzell joins Ben, Jennifer, and Duffie to share experiences and tips for organizations launching or continuing their journey toward the prestigious Malcolm Baldrige National Quality Award. The hosts introduce how the Baldrige Performance Excellence Framework aligns directly with the Organizational Hierarchy of Needs and […] The post LEADER DIALOGUE: The Baldrige Journey vs. The Destination appeared first on Business RadioX ®.

Fred Herbert is the Founder of Fred Herbert Consulting Group, a Dallas/Fort Worth area consulting firm focused on Business Process and Performance Excellence. He is the Bestselling Author of Business Turnaround Blueprint and Business For Sale Blueprint. Fred helped a company win the Malcolm Baldrige National Quality Award, has been a Baldrige Examiner, and is a Lean/Six Sigma Black Belt.Herbert is committed to process improvement, value creation, and effective planning. He has an impressive track record in building and cultivating cohesive, quality-oriented, high-performance teams. Herbert helps organizations understand the true current state of their business and opportunities for improvement with the Strategic Business Assessment program.With his 40+ years of experience, Herbert emphasis is on business assessment, turnaround, and transformation. His tools and strategies help companies obtain optimum quality, efficiency, and profitability. He partners with senior leadership teams to drive initiatives which consistently achieve improvements across engineering, finance, HR, quality, production, process development, and service delivery functions.Learn More: https://fredherbert.comInfluential Influencers with Mike Saundershttp://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/

Fred Herbert is the Founder of Fred Herbert Consulting Group, a Dallas/Fort Worth area consulting firm focused on Business Process and Performance Excellence. He is the Bestselling Author of Business Turnaround Blueprint and Business For Sale Blueprint. Fred helped a company win the Malcolm Baldrige National Quality Award, has been a Baldrige Examiner, and is a Lean/Six Sigma Black Belt.Herbert is committed to process improvement, value creation, and effective planning. He has an impressive track record in building and cultivating cohesive, quality-oriented, high-performance teams. Herbert helps organizations understand the true current state of their business and opportunities for improvement with the Strategic Business Assessment program.With his 40+ years of experience, Herbert emphasis is on business assessment, turnaround, and transformation. His tools and strategies help companies obtain optimum quality, efficiency, and profitability. He partners with senior leadership teams to drive initiatives which consistently achieve improvements across engineering, finance, HR, quality, production, process development, and service delivery functions.Learn More: https://fredherbert.comInfluential Influencers with Mike Saundershttp://businessinnovatorsradio.com/influential-entrepreneurs-with-mike-saunders/

Business owners and leaders struggle every day to meet their goals and objectives, some living on the razor's edge of making it or not making it, based upon whether their strategy is accomplished. It turns out that winning or losing in business comes down to being able to execute on your strategy - what coaches […] The post LEADER DIALOGUE: Helping Business Owners and Leaders Win appeared first on Business RadioX ®.

This episode features a former health system CEO, Rulon Stacey, PhD, discussing a topic that is paramount to healthcare today: “Navigating the Uncertainty of Healthcare in 2017.” Rulon currently serves as managing director at Navigant, chair of the Board of Overseers of the Malcolm Baldrige National Quality Award, and chair of the International Hospital Federation CEO Circle. Rulon was twice named one of the 100 Most Influential People in Healthcare by Modern Healthcare. Earlier this year he received ACHE’s highest honor, the Gold Medal Award.

Join guest Kimberly Rath, president of Talent Plus, with nearly 25 years experience in the human resources field. Demonstrating a strong commitment to others, Rath uses her skills as a leadership management consultant to help clients reach their highest growth potential. She is keenly interested in the selection and retention of talented performers and in organizations building Talent-Based OrganizationsSM. Rath provides executive management consulting and training to organizations worldwide, including The Ritz-Carlton Hotel Company ( winner of the Malcolm Baldrige National Quality Award), The Estée Lauder Companies, Mercedes-Benz USA, The Cheesecake Factory, Duty Free Shops and Cadbury Schweppes to name a few. Rath is a captivating and inspiring speaker to leaders and to groups on strength based talent development through the The Science of Talent ®.

My guest for episode #218 is Karen Kiel-Rosser, Vice President/Quality Improvement Officer at Mary Greeley Medical Center in Iowa. You can see her full bio below in this post. You might remember Karen from a recent post where she told a great story about putting patient safety first. We're talking today about the Malcolm Baldrige National Quality Award and how that framework and process is mutually supportive of Lean and quality improvement. In December, Mary Greeley Medical Center was named a recipient of Gold level recognition in the 2014 Iowa Recognition for Performance Excellence (IRPE) program - the state level Baldrige award. They previously received the Silver level in 2011. In the podcast, we talk about why and when Mary Greeley decided to pursue the Baldrige award, what it was like to be reviewed at the state level, and their future plans for applying at the national level. Karen also shares thoughts about how Baldrige ("the what") and Lean ("the how") fit together, some of their key quality outcomes measures, and how the recognition has helped internally with staff. She also talks about their safety huddles, the importance of "engaging those closest to the work," and the need for a "systematic approach" to capture Rapid Improvement Events and daily improvement work and how their use of KaiNexus has supported those efforts. The hospital was previously featured in episode #201: Ron Smith & Suz Kaprich, the KaiNexus WorkOut at Mary Greeley Medical Center. For a link to this episode, refer people to www.leanblog.org/218. Podcasts are sponsored by KaiNexus and their continuous improvement software platform -- www.KaiNexus.com For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes.

There is deep value in creating meaningful relationships. It is through building relationships that we can truly be servant leaders and add value to others. Our guest Judy Robinett shares how she went from a shy small-town girl to the pinnacles of the business world by doing just that. Judy shares practical steps on what it means to give before you get! Judy Robinett shares how to build a network based on serving others. This is a critical factor for success in business, ministry and in life. She grew up in a small town in Idaho of less than 300 people, so she has had to put in the time, effort and energy to build her network.  In addition, Judy had to overcome her shyness and emotional scars from years of being bullied in school.  Judy shares the turning point that created a shift in how she viewed relationships that changed the trajectory of her life. The key is knowing the value of relationships and how to connect with people to build and solidify those relationships. She says it boils down to a few things; one of those is being in the right room.  You have to connect and bond with people who share your same values and passions and are willing to help; and you have to know the right rooms to find them in. Regardless of where you are in your life, Judy says we all have the following to offer others: Your ability to listen and be a friend. Your willingness to put aside your own troubles and give them the gift of your time. Just talking it over with a trusted friend, solutions can be found to many problems. Listening to someone allows them to know, like and trust you. And when someone knows you and likes you and trusts you, they are far more likely to help you with your problems and to connect you with their sphere of influence. What you will Learn A Biblical model for networking How to find and connect with the people you need in your network The three golden questions and when to ask them – These are powerful! How to be authentic in asking your network for help What it takes to leverage your network to add value to others Resources   Judy Robinett’s web site How To Be a Power Connector, by Judy Robinett Judy on Twitter   Bio Judy Robinett is the author of How to Be a Power Connector: The 5+50+150 Rule (McGraw-Hill, May 2014), a book that provides instant, effective strategies for meeting the people you need to know and bonding with them fast to further your goals and theirs. Robinett is a business thought leader who is known as “the woman with the titanium digital Rolodex.” She has been profiled in Fast Company, Forbes, Venture Beat, Huffington Post, and Bloomberg Businessweek as a sterling example of the new breed of “super connectors” who use their experience and networks to accelerate growth and enhance profitability.In her more than 30 years of experience as an entrepreneur and corporate leader, Robinett has served as the CEO of both public and private companies and in management positions at Fortune 500 companies. She has been on the advisory boards of Illuminate Ventures, an early-stage venture capital firm based in Menlo Park, California; Pereg Ventures, a venture capital firm based in New York; Springboard Enterprises based in Washington, DC; and Women Innovate Mobile (WIM) accelerators based in New York.She was a managing director of Golden Seeds Angel Network (the third most active angel investment group and one of the largest in the U.S.); the CEO of publicly traded Medical Discoveries; and she served on the faculty of Goldman Sachs’s 10,000 Small Businesses program.She was a member of the Department of Commerce team that defined performance criteria for the Malcolm Baldrige National Quality Award for Performance Excellence in Healthcare, for which she received an award from President Bill Clinton.Robinett has given hundreds of speeches worldwide for audiences at MIT, BIO, BIO-Europe, CalPoly, AT&T, Westinghouse, and the Department of Energy.She is the coauthor of a chapter in Crowdfunding for Dummies by Sherwood Neiss, Jason W. Best, and Zak Cassady-Dorion (Wiley, 2013).

Selling in a Skirt with Judy Hoberman and Her Guest Lia Mote &  Jo Ann Brumit:   Jo Ann Brumit is the CEO and Chairman of KARLEE, a WBENC certified woman-owned manufacturing solutions provider, headquartered in Garland, TX. I am a recipient of the prestigious Malcolm Baldrige National Quality Award presented by the President of the United States for business excellence; Athena Award for women in leadership; Texas Quality Award; Baylor University Well Managed Business Award and the Entrepreneur of the Year Award for Manufacturing by INC. Magazine, Ernst & Young. In addition, KARLEE received the 2011 Greater Dallas Business Ethics Award and was recognized as one of the Dallas Top 100. Lia Mote - Communication Consultant, Exec. Speaking Coach, Marketing and Messaging Strategist.LV Mote Consulting Group partners with you to address your needs in public speaking, message crafting, strategic response training, presentation training, speech writing, public relations and media relations. After 20 years of corporate experience and speaking on other's behalf, Lia began her firm in 2009 in Austin, Texas to support clients who requested her services before she even had a name for the company. This demand for creative, results-oriented, confidential and professional communication solutions became Lia's vision and mission.

Join guest Kimberly Rath, president of Talent Plus, with nearly 25 years experience in the human resources field. Demonstrating a strong commitment to others, Rath uses her skills as a leadership management consultant to help clients reach their highest growth potential. She is keenly interested in the selection and retention of talented performers and in organizations building Talent-Based OrganizationsSM. Rath provides executive management consulting and training to organizations worldwide, including The Ritz-Carlton Hotel Company ( winner of the Malcolm Baldrige National Quality Award), The Estée Lauder Companies, Mercedes-Benz USA, The Cheesecake Factory, Duty Free Shops and Cadbury Schweppes to name a few. Rath is a captivating and inspiring speaker to leaders and to groups on strength based talent development through the The Science of Talent ®.

Join guest Kimberly Rath, president of Talent Plus, with nearly 25 years experience in the human resources field. Demonstrating a strong commitment to others, Rath uses her skills as a leadership management consultant to help clients reach their highest growth potential. She is keenly interested in the selection and retention of talented performers and in organizations building Talent-Based OrganizationsSM. Rath provides executive management consulting and training to organizations worldwide, including The Ritz-Carlton Hotel Company winner of the Malcolm Baldrige National Quality Award, The Estée Lauder Companies, Mercedes-Benz USA, The Cheesecake Factory, Duty Free Shops and Cadbury Schweppes to name a few. Rath is a captivating and inspiring speaker to leaders and to groups on strength based talent development through the The Science of Talent.

Join guest Kimberly Rath, president of Talent Plus, with nearly 25 years experience in the human resources field. Demonstrating a strong commitment to others, Rath uses her skills as a leadership management consultant to help clients reach their highest growth potential. She is keenly interested in the selection and retention of talented performers and in organizations building Talent-Based OrganizationsSM. Rath provides executive management consulting and training to organizations worldwide, including The Ritz-Carlton Hotel Company ( winner of the Malcolm Baldrige National Quality Award), The Estée Lauder Companies, Mercedes-Benz USA, The Cheesecake Factory, Duty Free Shops and Cadbury Schweppes to name a few. Rath is a captivating and inspiring speaker to leaders and to groups on strength based talent development through the The Science of Talent ®.