Podcasts about high reliability

Eliot Fine, Product Line Manager, Space & High-Reliability at Analog Devices, talks with Pat Hindle about the growing RF and microwave space market and the trends toward Si based, highly integrated products. Sponsored by Analog Devices.

Send us a MessageIn this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time into three buckets—whirlwind, management, and leadership—leaders can better allocate their efforts to achieve meaningful results. The episode concludes with a call to narrow focus and leverage time for greater impact in leadership roles. Healthcare leaders often feel overwhelmed by the day-to-day chaos.Categorizing activities into “the three buckets” helps prioritize focus.Proactive leadership leads to better outcomes.Less is more when it comes to goals and improvement priorities.Narrowing focus can lead to greater organizational success.The chaos of work and any perceptions of underachieving affects personal life and well-being.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution systems to achieve long-term improvement and transformation. She highlights how continuous systems and cycles can lead to sustained growth and better results, ultimately strengthening healthcare organizations and their communities.The execution of plans is crucial for organizational improvement and growth.Continuous systems and cycles prevent the need for constant restarting.Regular cycles of goal setting and action planning enhances team performance.Leadership development efforts can be aligned to a continuous learning process.Embedding cycles in systems fosters a culture of continuous progress.Strengthening healthcare organizations strengthens communities.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageCulture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff through focus groups, and the significance of creating a safe space for dialogue. Christin shares insights on flipping the hierarchy to empower staff, the impact of language in leadership, and the challenges of recruitment and retention in the healthcare sector. The conversation also touches on effective onboarding strategies and the necessity of engaging the C-suite in these initiatives to foster a positive organizational culture.Engaging employees is crucial for improving patient experience.Focus groups empower staff and enhance their engagement.Creating a safe space for dialogue fosters trust and communication.Flipping the hierarchy allows frontline staff to guide decisions.Language matters; changing terms can improve buy-in from staff.Behavior standards that are employee created are met with better acceptance.Growth and development opportunities are essential for retention.Recruitment challenges persist, especially in nursing and entry-level positions.Onboarding processes that include a phased approach can meet each new employees' unique needs.13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structured approach to change management. Sue shares practical tactics for leaders to implement, including anticipating resistance, communicating the reasons behind changes, and the necessity of studying and adjusting post-implementation. The conversation highlights the significance of creating an agile culture to combat change fatigue and achieve high reliability in healthcare settings.Leading change is a core leadership practiceResistance is a natural part of the change process.Anticipate and prepare for resistance to change.Effective communication includes addressing the why behind changes.Celebrate successes and learn from those who adapt well to change.The “study and adjust” phase is crucial for successful change implementation.Creating an agile culture helps reduce change resistance and fatigue.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adaptability, teamwork, and community support in navigating challenges. They explore how partnerships and innovative solutions emerged from necessity, and the ongoing need for healthcare to embrace change, engage staff, and improve patient care.Innovation often arises from necessity during crises.Partnerships with local organizations can enhance healthcare delivery.Rapid changes in healthcare require effective communication and teamwork.Staff engagement is crucial for successful implementation of new practices.Sustaining innovations post-crisis and post-change is essential for future success.Leadership plays a vital role in fostering a culture of innovation and engagement.Rural healthcare faces unique challenges that require tailored solutions.Connect with Jess Nuutinen:By emailOn LinkedInAt Frontier Strategy PartnersBlog (shared governance)13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Yo! This episode introduces the concepts of systems thinking and high reliability organizations. It's the first part in a 3 part series. Part 2 is gonna dive into resilience engineering and safety differently. Part 3 is all about psychological safety and just culture. These 3 shows unpack crucial intel for front-line providers, equipping them to […]

Send us a MessageIn this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. The episode outlines the importance of establishing clear behavior standards and offers practical strategies for maintaining these standards within organizations, including commitment events, campaigns, giving and receiving feedback, and hiring practices.Behaviors are crucial for transforming organizations.Creating a utopia in healthcare requires clear behavior standards.Behavior change is the hardest aspect of organizational change.Establishing behavior standards is best done by an empowered team of employees.Behavior standards should be written positively, focusing on what to do.Align behavior standards with the organization's mission, mission, values and top strategic priorities (such as the Patient Experience).Commitment events can mark a new beginning for behavior standards.A feedback culture is essential for maintaining behavior standards.Visual, verbal or virtual “campaigns” help to keep behavior standards top-of-mind.Hiring for behavior can enhance the future of the organization's culture.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this episode of Culture Change RX, Sue and Julie Coneset discuss effective strategies for ongoing leadership development in healthcare organizations. Julie shares her extensive experience in creating impactful training programs, emphasizing the importance of mandatory attendance, setting clear expectations, and fostering engagement through relevant and interactive learning experiences. They explore the significance of feedback, creativity in logistics, and the role of internal peer champions in enhancing leadership training. The conversation highlights the importance of establishing a distraction-free learning environment via established ground rules to ensure effective engagement during training sessions.Clear communication to all employees and leaders sets expectations for the accountability to put into place what is learned.Engaging learning experiences enhance retention and application of skills.Training content must align with organizational plans and goals for relevance.Feedback from leaders is crucial for continuous improvement of training events.Creativity in logistics can reduce costs and enhance training effectiveness.Internal leadership development fosters a culture of continuous growth.Internal leaders serving as “subject matter experts” (aka Peer Champions) bring additional perspectives and voices to training sessions.Minimizing distractions during training improves focus and engagement.Establishing ground rules promotes accountability and respect during sessions.13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this episode of Culture Change RX, I discuss the concept of high reliability in healthcare, emphasizing the importance of setting ambitious goals. The conversation delves into the challenges of goal setting, the significance of a growth mindset, and the systems necessary for fostering high reliability organizations. I highlight the upcoming Healthcare Executive Forum, where healthcare leaders will explore strategies for achieving high reliability and continuous improvement.Setting ambitious goals can drive organizational improvement.Leaders and employees can often feel that big goals are impossible goals and a set up for failure.Setting ambitious goals can lead to significant performance gains.Celebrating the positive gains is important, even when goals are missed.Goal systems are crucial for continuous improvement.High reliability benefits patients, employees, and communities.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this episode, Sue and Tami Chambers discuss the transformative journey of leadership development at Grant Regional Health Center. Tami shares her experiences as a first time senior leader and the impact of the two-day leadership immersion program facilitated by Capstone Leadership Solutions. They explore the importance of structured leadership practices and continuous learning. Tami emphasizes the significance of the nine core leadership practices that make up the “leadership bundle” and how they have shaped her approach to leading. Her experience with the leadership bundle practices, and her belief in their value, motivate her to teach these practices to others. The conversation concludes with encouragement for other healthcare organizations to invest in creating their own internal leadership development process.The two-day leadership immersion provided the official start to Grant Regional's leaders adopting a common and synergistic way of leading.Structured leadership development was lacking at Grant Regional before partnering with Capstone.Teaching others reinforces Tami's own learning and growth.Empathy is crucial in connecting with leadership immersion participants.Continuous learning is necessary for leadership effectiveness.Accountability meetings help reinforce what was learned during leadership development.Investing in leadership development is worth the initial effort.Healthcare organizations should take the leap to enhance their leadership. 13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this solo episode of Culture Change RX, I discuss the critical concept of psychological safety within healthcare organizations so that employees feel safe to voice their concerns and ideas and freely provide feedback and input. This episode prompts leaders to consider:  Are your employees hiding behind anonymity? If so, this episode outlines practical tactics for leaders to foster psychological safety, including embracing both anonymous and identified feedback, responding to feedback effectively, modeling vulnerability, and celebrating employees who speak up. The conversation highlights the journey towards a culture of trust and continuous improvement in healthcare settings - in essence, a culture where employees are safe to “own their voice.”Low response rates in employee surveys can indicate a lack of psychological safety.Anonymity in feedback can reflect a lack of psychological safety.Leaders can model vulnerability to encourage open communication.Celebrating brave voices fosters a culture of safety.Feedback should be acknowledged and acted upon.Creating a safe environment improves patient care and employee satisfaction.High reliability organizations prioritize psychological safety.Trust in leadership grows when employees see tangible outcomes.Need help improving the culture, performance, and results of your healthcare organization? If so, let's talk:  https://www.capstoneleadership.net/contact-usAre we connected yet on LinkedIn? https://www.linkedin.com/in/suetetzlaff/13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this episode, Sue and Courtney discuss the importance of team learning and networking at events like Capstone's annual Healthcare Executive Forum. They explore how attending such events can lead to actionable takeaways, enhance camaraderie among executives, and provide valuable networking opportunities. The conversation emphasizes the need for simplifying complex topics for practical application, especially in small and rural healthcare organizations. Courtney shares her experiences and insights on maximizing the return on investment from learning events, highlighting the significance of having a plan for applying new knowledge back in the workplace.Whether attending training alone or with all or part of your executive team, attendees will want to optimize the benefits of a learning event.Capstone focuses on making learning immediately applicable.Executives can't learn and apply everything all at once; prioritize key takeaways.Capstone provides tools and resources for application after learning.Simplifying the “how” part is crucial for effective implementation.Small incremental changes in follow up to new learning is  impactful in healthcare settings.You can find accountability buddies at events to support your learning and implementation.13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageIn this episode, Sue and Amy Yaeger, Director of Strategic Marketing and Business Development at Astera Health, discuss the importance of connecting brand promises to employee experiences across the employee lifecycle. They explore various strategies for onboarding, employee engagement, and communication, emphasizing the need for transparency and celebration of achievements. Amy shares insights on rebranding efforts and the significance of maintaining excitement and engagement within the organization. The conversation also highlights the value of building an alumni network to foster ongoing relationships with former employees.Every employee plays a role in delivering the brand promise.Connect the organization's brand promise across the employee lifecycle.Celebrating milestones boosts morale and engagement.The company's brand can enhance recruitment efforts for new employees and patients.Rebranding requires emphasis beyond “the honeymoon period.”An alumni network can help maintain relationships with former employees and keep them in touch with the brand promise.13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

Send us a MessageWant to improve your organization? Effective communication, training, campaigning, and meetings can help.Great organizations define and implement effective communication strategies.Clarity around key terms enhances communication efforts.Training is distinct from communication and focuses on skill development.Campaigns support ongoing learning and engagement.Meetings should prioritize goals and projects over communication.Regular communication reduces stress and misinformation.Employee-driven teams can enhance communication efforts.In this episode of Culture Change RX, I discuss the importance of improving communication within healthcare organizations. Key terms such as communication, training, campaigning, and meetings are defined to clarify their distinct purposes and their role in leading change initiatives. The episode concludes with a call to action for leaders to prioritize communication as a crucial element in fostering a positive organizational culture.Resources Mentioned in This Episode:The Capstone Chronicle (February 2025 Issue) – Features a sample communication plan and insights into four key tactics for improving communication.Episode 12 – Shift from Chaotic to Consistent CommunicationNeed help improving your healthcare organization? Let's talk https://www.capstoneleadership.net/contact-us/ Let's connect on LinkedIn!13th Annual Healthcare Executive Forum - June 18 (afternoon) and June 19 (morning)High Reliability, Just Culture & Psychological Safety Made Simple focuses on breaking down these critical concepts into practical, actionable strategies tailored for senior leaders in small and rural healthcare settings.

On this week's program, what the Nuclear Navy can teach health care professionals. Then, factors that influence drug pricing.

Healthcare facility operators typically use hand-me-downs; that is, they use software and products that are designed for non-facilities functional areas. They make it work, even though it doesn't really for their needs. Vytal flips that script.It is a technology designed by facility operators for facility operators. It is software made for the areas of accountability that FM leadership manages. Vytal elevates facility management by extending asset lifespan, ensuring regulatory adherence, streamlining capital projects, and championing sustainability. The High Reliability podcast is joined by Neil Ravitz,  Senior VP of Operations for Vytal. In this far-ranging discussion, we discuss careers, military service, academic medical centers and yes, even Vytal. 00:00 Introduction02:00 Serving with a sense of mission  10:40 Software that ties the enterprise together15:22 An end-to-end  healthcare facilities-centric solution   28:20 Incorporating Artificial Intelligence into Vytal  37:20 Built for healthcareOur thanks to Neil for his time. See https://vytalassets.com for more information.  This episode was originally broadcast on the Healthcare Facilities Network.Check us out at https://cref.comOr send an email to pmartin@cref.com

As the demand for more durable and dependable electronics continues to rise across industries, the choice of soldering materials, such as solder paste, plays a pivotal role in determining the reliability of these devices. We'll discuss how selecting the right solder paste can influence performance and longevity, and we'll hear from an industry expert about the latest advancements and best practices in soldering material technology.  Mike Konrad's guest is Ebad Rehman, regional product manager at MacDermid Alpha Electronics Solutions. He has a master's in technology from Illinois State University and has led multiple technical and strategic projects for MacDermid Alpha, including new product development and technology development projects, using lean and agile methodologies. He's also planned and developed processes for the Power Electronics group and the Aftermarket Enhancement group to drive efficiencies and effectiveness.  Whether you're a seasoned engineer or someone new to the electronic assembly industry, this episode will equip you with the knowledge to make informed decisions that enhance the reliability of your electronic assemblies. Join us as we explore the critical intersection of materials science and electronics reliability.   Chapters: 00:00:00 Importance of Soldering Materials in Electronics Reliability 00:02:06 Evolution in Soldering: From Lead to Lead-Free 00:03:53 Trends in Automotive Industry Adaptations 00:05:59 Understanding High Reliability in Different Industries 00:08:04 Enhancing Material Reliability for Safety-Critical Applications 00:10:12 Classifications of Reliability in Electronics  00:12:29 Selecting Solder Paste for Wearable Devices in Harsh Conditions 00:14:29 Ensuring Reliability in Electronics  00:16:27 Understanding Electrochemical Reliability in Circuit Design 00:18:27 Understanding No-Clean Solder Paste Reliability  00:20:29 Choosing the Right Powder for SMT Applications 00:22:37 Understanding Type Numbers and Their Industry Impact 00:24:44 Addressing Environmental Concerns in Soldering Materials  00:26:52 Achieving Sustainability Goals with Recycled Tin  00:29:00 The Benefits of Zero Discharge Practices 00:30:56 Thermomechanical and Electrochemical Reliability Challenges 00:32:59 Emerging Trends in the Electronics Industry 00:34:54 Challenges in Thermomechanical and Electrochemical Reliability  00:36:53 Standardization and Industry Collaboration 00:38:56 Best Practices for Consumer Buying Habits in Electronics 00:41:05 Future Trends in Electronics Reliability  00:43:16 Embracing Change in Electronics Assembly Industry 00:45:12 Evolving Soldering Materials and Environmental Standards 00:47:01 How to Engage with the Reliability Matters Podcast    

High Reliability, The Healthcare FM Podcast is brought to you by Cref. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, we discuss a pressing issue facing hospitals nationwide: the ability to attract and retain skilled healthcare facilities management professionals. Our guest, David Emery, Facility Manager at Utah Valley Hospital, Provo, UT, is tackling this challenge head-on. Through innovative facility staffing models, he's offering insights on maintaining talent beyond competitive salaries. Apart from the personal satisfaction you gain from working in healthcare and making a difference in a patient's life, what strategies can give you an edge in talent retention? In this episode, David delves into scheduling and employee development tactics he uses at his facility.  Check us out at https://cref.comOr send an email to pmartin@cref.com

As the demand for more durable and dependable electronics continues to rise across industries, the choice of soldering materials, such as solder paste, plays a pivotal role in determining the reliability of these devices. We'll discuss how selecting the right solder paste can influence performance and longevity, and we'll hear from an industry expert about the latest advancements and best practices in soldering material technology. I guess today is Ebad Rehman, Regional Product Manager at MacDermid Alpha Electronics Solutions. He has a Master's degree in Technology from Illinois State University and has led multiple technical and strategic projects for MacDermid Alpha, including new product development and technology development projects, using lean and agile methodologies. He's also planned and developed processes for the Power Electronics group and the Aftermarket Enhancement group to drive efficiencies and effectiveness. Whether you're a seasoned engineer or someone new to the electronic assembly industry, this episode will equip you with the knowledge to make informed decisions that enhance the reliability of your electronic assemblies. Join us as we explore the critical intersection of materials science and electronics reliability.Ebad Rehman's Contact Info:ebad.rehman@macdermidalpha.comhttps://www.macdermidalpha.com

High Reliability, The Healthcare FM Podcast is brought to you by Cref. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, Dr. Lindsey Butler, Vice President of Sustainability at Cref, shares valuable insights on demystifying sustainability. Whether you're just starting your organization's sustainable journey or well along the path, this discussion is a must-listen. Topics covered include: 01:44 Destined for a sustainable career13:18 Sustainability differentiators18:52 What is sustainability29:32 Getting sustainable wins37:04 Avoid these misstepsAs always, thank you for listening. Check us out at https://cref.comOr send an email to pmartin@cref.com

Learn how to transform your team into a High Reliability Organization with expert insights from Brandon Williams. Consistency in debriefs is crucial, but avoiding the 'blame and train' approach is key to fostering an open environment. Brandon underscores the importance of leaders setting a tone of accountability and transparency, emphasizing four key areas: mutual support, acknowledging errors, team accountability, and debriefing to improve. Join us as we uncover strategies to combat complexity and cultivate situational awareness within your team. Don't miss out on Brandon's upcoming podcast and book!Connect with Brandon using these links: LinkedIn: https://www.linkedin.com/in/brandon-williams-speaker/Instagram: https://www.instagram.com/leadershipspeaker_pilot/Website: http://www.brandonwilliamsspeaker.comEmail: info@lead-tac.comWant more tips on effective training? Sign-up for our weekly newsletter: https://www.bettereverydaystudios.com/newsletterVisit us at https://www.bettereverydaystudios.com

What is the triad process? A triad process provides a balanced approach to seeing, understanding, and managing risk. Join Tammy Allen and Scott Griffith as they explain the triad process and how it helps guide organizations to becoming highly reliable.

Healthcare organizations across the nation strive to become highly reliable organizations.  Vizient defines an high reliability organization as an organization that has experienced significant success in avoiding harm within an environment of high complexity and risk.  This podcast discusses strategies and emerging practices identified in Vizient's high reliability culture of safety collaborative.  Joining in the discussion to share their insights on how to improve your health organization's culture of safety is collaborative participant, Caryn Douma, Corporate Director of Patient Safety Strategy from the University of Pennsylvania Health System and Michael Leonard, Senior Principal at Vizient and an High Reliability expert.      Speakers:  Caryn Douma, MS, RN, CPPS Corporate Director of Patient Safety Strategy University of Pennsylvania Health System   Michael Leonard, MD Senior Principal Vizient Host:  Marilyn Sherrill, RN, MBA Senior Program Director, Performance Improvement Programs Vizient   Show notes: [2:08] Essential elements for High Reliability [5:00] Senior leader engagement and feedback [7:00] How to close the loop with frontline staff at a large, comprehensive, academic medical center [8:30] Making leadership rounds meaningful and positive [11:40] Personal accountability and teamwork helps with the patient care tasks reliably getting done [13:36] How to set your staff up for success rather than punishing them for results that didn't come out as intended [[14:25] Creating a culture where staff feel comfortable speaking out [17:45] Psychological safety   Links | Resources: Contacting Knowledge on the Go: picollaboratives@vizientinc.com   Subscribe Today! Apple Podcasts Spotify Android RSS Feed

As we continue to explore what it takes to effectively lead others; Dr. Shari Dade is joined by Luke Steinbach. Mr. Steinbach is an Associate Director for the High Reliability Support Team.  He provides leadership for the High Reliability Consultation and High Reliability Academy workstreams who are responsible for supporting and developing HRO Implementers across facilities and VISNs.   This episode will motivate those who are searching for tips on how to find success by discovering the key principles, strategies, and insights that leaders can employ to cultivate a culture of high reliability within their teams and organizations. Closed Caption Transcript is available at: https://www.sharedfedtraining.org/Podcasts/TATF_S4E5.pdf ===============================Key Lessons:        Everyone is responsible to engage in actions that will create an atmosphere and culture for the Five HRO Principles to take hold in the organization and on their teams.      We can all engage in HRO behaviors that fit our needs and the needs of our teams. There are “no cookie cutter” ways to implement the principles.    The HRO principles are a blend of the process and the person.  The improvement and growth in our organization can only go as far as we our own self-improvement and awareness.  Please check out additional services here: VHA National Center for Organization Development - Home (sharepoint.com)

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, we welcome Lotoya Beard.  Lotoya is the Executive Director of Hospital Maintenance at a major Academic Medical Center.  She also serves as Region 4 Representative for the American Society for Healthcare Engineering. In this episode, we discuss Lotoya's entry into healthcare facilities management, her path to facilities leadership, and how she can use her Engineering Degree in everyday facilities management.   Additional topics include:"I don't recall being told about healthcare facilities management"  Ask questions to shorten the learning curveClimbing the Facilities Management ladder, and working in a male-dominated field Managing peopleFM challenges in 2024ASHE Leadership and balancing facilities workDe-stressingUsing the degree in the Director roleOpportunity in the facility management roleAs always, thank you for listening. Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.In a show that is repurposed from our Healthcare Facilities Network, wewelcomes Dr. Steven Call, Assistant Professor at Washington State University and the Founder of Built Environment Resources. With a focus on healthcare facilities management, Steve has dedicated his career to discovering and innovating concepts and tools to address the most critical issues impacting healthcare facilities management. Steve's expertise and authorship were instrumental in the creation of IFMA's recent "North American Medical Center Facility Support Services Benchmarking Report." In this episode, we discuss the survey, specifically:* Research challenges* Laundry, FTEs, and square foot comparison* Aging infrastructure and deferred maintenance* FTE calculation* The best predictor for an accurate FTE count* Comment on salaries and staffing* Compliance as a percentage of facility management budget.  * Benchmarking concerns and capital planning* Changing expectations for FM leaders* Utility expenses by locationAs always, thank you for listening. Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.As a Director, one of the toughest decisions you may face is whether or not to evacuate a hospital in an emergency situation, like an equipment failure on a warm summer day. John Crouch, Executive Director of Facilities at AdventHealth in Wesley Chapel, FL, faced this exact scenario. In this podcast episode, John shares how employee autonomy played a crucial role in creating a positive outcome for the hospital. Tune in to learn more about John's leadership journey, including his time in the Marine Corps, and why hesitation can be detrimental to seizing opportunities. Other topics discussed include:Dealing with stressLetting go The role of the Drill InstructorHesitation kills opportunityA Chiller emergencyActing with autonomyInstilling a customer service approachDelivering bad news Employee self-worth"We mentor and teach each other"A path from the Marine Corps to healthcare facilitiesAs always, thank you for listening.This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.Check us out at https://gosselin-associates.com

Lloyd Duplechan joins Ethics Talk to discuss his article: "How High Reliability Can Facilitate Clinical, Organizational, and Public Health Responses to Global Ecological Health Risks.”  Recorded December 1, 2023.  Read the full article for free at JournalofEthics.org

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The results of Gosselin/Martin Associates Annual Fall Survey 2023 showed that a large majority of healthcare facilities management professionals are concerned about meeting the Department of Health and Human Services "suggestion" to reduce their emissions by half by 2030. Our guests Jim Campoli, Senior Director Operations & Services,  Matheny Medical and Educational Center, Peapack, NJ;  Clayton Smith, Senior Vice President of Facilities Management at Children's Health, Dallas, TX; and Mark Yerrick, Vice President of Facilities & Real Estate, Care New England, Providence, RI, discuss the impact of sustainability and decarbonization on their facilities and departments. Topics covered include:06:40 Healthcare facilities management and the human element13:17 Sharing the survey results20:30 What happens when the power goes out in your hospital28:18 The facilities voice at the sustainable table, and educating senior leadershipAnd more!As always, thank you for listening. This episode debuted on the Healthcare Facilities Network. Please check out the Network and subscribe for more healthcare facilities management content.Check us out at https://gosselin-associates.com

This episode finishes our discussion on how organizations can tackle persistent quality, safety and workplace challenges on the way to becoming high reliability organizations (HROs). Tomas engages with two expert guests on what constitutes an HRO and how to make that journey to better performance.   Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Clinical Operations and Quality Vizient Guests: Allan Frankel, MD Executive Principal, Safe and Reliable Healthcare Vizient Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient   Show Notes: [00:42] Dealing with burnout [02:51] Culture and high reliability [05:06] Assessing organizations [08:25] Just Culture   Links | Resources: To contact Modern Practice: modernpracticepodcast@vizientinc.com Vizient Safe and Reliable Healthcare site: https://www.vizientinc.com/our-solutions/care-delivery-excellence/reliable-care-delivery Allan's email: allan.frankel@vizientinc.com Katerie's email: katerie.chapman@vizientinc.com Subscribe Today! Apple Podcasts Amazon Podcasts Android Google Podcasts Spotify RSS Feed

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The @HealthcareFacilitiesNetwork welcomes Skanda Skandaverl to the Network. Skanda began his tenure as the American Society for Healthcare Engineering (ASHE) President in January 2024. Skanda is the Division Director of Facilities Management, Energy, and Infrastructure, Midwest, at CommonSpirit Health. Skanda's home base is Omaha, NE, and he has accountability for more than 30 hospitals in 4 states.  Over the course of our episode, we discuss Skanda's interesting career path, his entry into healthcare, his goals as ASHE President, his belief that collaboration, not competition, is the future, and the challenges facing healthcare engineering.  Thanks for listening. Check out the https://www.youtube.com/@HealthcareFacilitiesNetworkCheck us out at https://gosselin-associates.com

On this episode, we continue our discussion on how organizations can tackle persistent quality, safety and workplace challenges on the way to becoming high reliability organizations (HROs). Tomas discusses with two expert guests on what constitutes an HRO and how to make that journey to better performance.   Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Clinical Operations and Quality Vizient Guests: Allan Frankel, MD Executive Principal, Safe and Reliable Healthcare Vizient Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient   Show Notes: [00:46] Areas to address and challenges to meet [01:52] Examples of challenges to high reliability [03:47] Complex processes that can undermine reliability [05:20] Sustaining improvement [07:49] Vizient's Safe and Reliable Healthcare: a force multiplier [11:41] Burnout   Resources: To contact Modern Practice: modernpracticepodcast@vizientinc.com Vizient Safe and Reliable Healthcare site: https://www.vizientinc.com/our-solutions/care-delivery-excellence/reliable-care-delivery Allan's email: allan.frankel@vizientinc.com Katerie's email: katerie.chapman@vizientinc.com Subscribe Today! Apple Podcasts Amazon Podcasts Android Google Podcasts Spotify RSS Feed

Reducing patient harm, team burnout and waste in healthcare requires organizations to tackle persistent quality, safety and workplace challenges. This work is what leads to becoming a high reliability organization (HRO). On the next three episodes, Tomas discusses with two expert guests on what constitutes an HRO and how to make that journey to better performance.   Moderator: Tomas Villanueva, DO, MBA, FACPE, SFHM Senior Principal Clinical Operations and Quality Vizient Guests: Allan Frankel, MD Executive Principal, Safe and Reliable Healthcare Vizient Katerie Chapman, MHA Senior Principal, Safe and Reliable Healthcare Vizient   Show Notes: [02:37] High reliability defined five key practices [06:22] Origins of high reliability [07:49] Combining complexity and human cognition   Links | Resources: To contact Modern Practice: modernpracticepodcast@vizientinc.com Vizient Safe and Reliable Healthcare site: https://www.vizientinc.com/our-solutions/care-delivery-excellence/reliable-care-delivery Allan's email: allan.frankel@vizientinc.com Katerie's email: katerie.chapman@vizientinc.com   Subscribe Today! Apple Podcasts Amazon Podcasts Android Google Podcasts Spotify RSS Feed      

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Today, we present two conversations we conducted with Adam Mayle,  Administrative Director of Facilities, Memorial Regional Hospital (Hollywood, FL), and President of the Florida Healthcare Engineering Association (FHEA) and Dann Boyer, Director of Facilities Operations at Sturdy Health (Attleboro, MA) and Membership Chair at the New England Healthcare Engineers Society (NEHES).In this episode, we first hear from Adam. Prior to delivering our presentation "The Healthcare Facility Professional's Toolbox," we sat down to speak with Adam at FHEA's Fall Conference. We covered much ground, including:* Rebuilding membership post-Covid;* How FHEA networking helped to solve a state-wide oxygen issue;* Camaraderie among healthcare facility management professionals;* The impact that heavy employee workloads are having on Engineering Chapters.Then, we hear from Dann, who joins us to discuss the challenges and opportunities of recruiting new members to Affiliated Chapters. Dann describes the benefit of NEHES' new Corporate Membership initiative and details his "big hairy audacious goal" for NEHES.  Contact me if you are in an Engineering Chapter and want to record an episode. The Healthcare Facilities Network is willing and looking to promote the excellent work Chapters perform. As always, thank you for listening.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

A high-reliability organization (HRO) is an organization that has succeeded in avoiding catastrophes despite a high level of risk and complexity. Specific examples that have been studied, most famously by researchers Karl Weick and Kathleen Sutcliffe, include nuclear power plants, air traffic control systems, and naval aircraft carriers. Recently healthcare organizations have moved to adopt the HRO mindset as well. In each case, even a minor error could have catastrophic consequences. Yet, adverse outcomes in these organizations are rare. How is that possible? Written by Greg Jacobson, read by Mark Graban Read the blog post

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Stephen Carbery, President at Carbery Facilities Solutions LLC and former Vice President of Facilities, Design & Construction, and Real Estate at Yale New Haven Health joins us to discuss a multitude of healthcare facilities management topics, including:* Transitions from the open ocean to a healthcare facilities career; * How the elimination of middle management is hurting hospitals as they develop succession plans; * How marítime colleges can be solutions to help alleviate some of the talent drain; * Managing multiple generations and finding mission in your work. * Keys to working in large, complex healthcare organizations; * Methods to stay up to date and on top of ideas and trends in facilities management and construction; * Implementing a data-driven approach, from scratch; * Decarbonization and sustainability. As always, thank you for listening.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.Some of the titles held by today's guest include Police Officer. School Teacher. Mechanical Engineer. Director of Facilities Management. TJC Life Safety Code Surveyor. Senior Director of Facilities Management & Support Services. Business Owner. Consultant. Mentor.   So, the @HealthcareFacilitiesNetwork welcomes Larry Rubin, Founder of Rubin Healthcare Compliance LLC, Tampa. In today's episode, we discuss Larry's unique career journey to and in healthcare facilities, which has spanned over 30 years. An exciting career path that led to healthcare;Some good things and some not-so-good things he has seen in the field, including oxygen cylinders, door wedges, and hall clutter; Insight into how a surveyor will perceive a hospital's environment during the survey process, including verbal and non-verbal interactions;the adverse impact of short staff and layoff; Larry's Top 5 LS and EC findings are based on his work with Rubin Healthcare Compliance.As always, thank you for listening. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function.The @HealthcareFacilitiesNetwork welcomes Scott Cormier, Vice President of Emergency Management, Environment of Care, and Safety at   @medxcel. Throughout this podcast, Scott imparts actionable information accumulated throughout his career, both in and out of healthcare. With Emergency Management as the umbrella, we discuss leadership traits, systemization, helping employees when experiencing a natural disaster at their home, and the impact on a community when a hospital closes during a disaster. Scott provides a behind-the-scenes look at the Great Texas Freeze of February 2021. It brought significant snow and cold, which impacted Medxcel hospitals in the region.  As always, thank you for listening. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Healthcare Facilities Management (FM) function. On February 18, 1952, four Coast Guard men risked their lives in a howling nor'easter off Cape Cod to save 32 mariners on the shipwrecked, broken-in half tanker called the Pendleton. They brought all but one to safety in a wooden motorboat (CG36500) designed to hold no more than 12 people. The Coast Guard called it the greatest rescue by a small boat in its history. The four men were called heroes. They shrugged it off and said they were just doing their job.We are joined by Vince Patton, Master Chief Petty Officer (Retired), United States Coast Guard, and Ed Loughran, Owner, Charles River Wine Cellars, to discuss this incredible rescue mission.Along the way, we ask and Vince answers if effective leaders still exist, we speak about Vince's love of his hometown Detroit Lions, and we talk about some famous US military figures. This story goes far beyond our usual topic area of healthcare facilities management and healthcare engineering. Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. Perhaps the most important professional relationship a healthcare facilities director must build is with the CFO of the hospital. And so today's episode is dedicated to and titled "Talk finance and build a relationship with your CFO." Thanks to our guests, Director of Facilities Management Robert Hacker and his CFO, Jim Corwin. Jim and Robert work for Community Memorial Healthcare in Ventura, CA. For many directors of FM, finance, and money can be outside of their comfort zone. In this episode, Jim and Robert begin with the basics: How does a hospital get its funding? They discuss the basics of capitation and payer mixes and how they impact the FM budget creation process. They also discuss creating a relationship between an FM and the CFO built on credibility and trust. Jim offers insights on how FM can bring even more value to the CFO/FM relationship. This is a relevant episode for all healthcare facility directors.Subscribe to the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. John Babin, Director of Facilities Management, Bayou Region, Ochsner Health, joins us. John oversees St. Anne's, a Critical Access Hospital, and two other Ochsner Bayou Region hospitals. John's region is located about 60 miles southwest of New Orleans.In this episode, we discuss:The environment in a Critical Access Hospital, including the sense of community that is felt; St. Anne's  weathering Hurricane Ida, a powerful storm whose eye passed directly over St. Anne's in 2021; The meaning of the term  "funds confiscated by the clinical side;" Changing the organization's perception of facilities;The importance of communication;Attracting new employees;Implementing AIDET (Acknowledge, Introduce, Duration, Explanation, and Thank you) in the facilities department. As always, thank you for listening!Watch  the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. We welcome four guests to our Filling the Pipeline series of episodes in this episode. They are Clay Ciolek, Director of FM at Providence Health (WA);  Jordan Smith, Administrative Director of FM at AdventHealth (FL);  Nancy Vanasse of Massachusetts Maritime Academy (MA);  and Steven Call of Washington State University (WA).Would you hire a manager without healthcare experience?What is the best way to succession plan?How are college students different today than in the past?Where does healthcare lack compared to other industries?How do you weigh character versus experience in the hiring process?As always, thank you for listening.Watch  the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

An interview with Superintendent Dr. Dan Linford and assistant Superintendent Dr. Logan Toone about High Reliability Schools. This episodes introduces a powerful framework and breaks down how it will support the work in Davis School District. If you have ever said "we have too many initiatives," or "how can I honor the good things I am doing and drive toward getting better?" or "what is the leadership's vision for our district?" This episode is for you.  Link to leadership supplement- An extra 5 minutes for the Lead in Davis Team.

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function. The  High Reliability Podcast discusses Human Resources in this presentation. Human Resources can be like the Wizard behind the curtain in The Wizard of Oz. To demystify, we asked Joy Curtis, Chief Human Resources Officer, Cambridge Health Alliance, Cambridge, MA, to join us. Joy provides a helpful and illuminating description of the challenges faced in the market today in healthcare. Through our conversation, Joy offers insights on:The challenges of recruiting, regretted turnover, employee education, and retention;The first rule of recruiting;Where have all the employees gone;The use of Artificial Intelligence in HR;Interviewing best practices; Arrogance versus confidence The issue of using too many "I's" in an interview. Joy's discussion will benefit healthcare facilities management professionals and all other professionals, regardless of industry. Thanks for listening!Check out the Healthcare Facilities NetworkCheck us out at https://gosselin-associates.com

This episode can be seen on our YouTube Podcast channel. We would love to hear from you! Please consider giving us your feedback about the Leadership Podcast by going to this link so we can deliver meaningful content.In this episode, we have the privilege of delving into the world of leadership through the lens of Krista Haugen, a seasoned expert in emergency, critical care, and flight nursing with over twenty-five years of experience through her remarkable career and personal experiences, where adversity became the catalyst for her passion in prevention and preparedness in healthcare. As a survivor of a helicopter EMS crash, Krista's unique perspective has ignited her commitment to mitigating the physical and psychological toll on patients and providers.In this conversation, Krista shares her expertise on the crucial role of leadership in fostering a culture of prevention and preparedness within organizations and the public healthcare system. Drawing from her strengths of empathy, adaptability, and developer skills, Krista provides practical insights into bridging communication gaps between leadership and staff, harnessing the power of survivor experiences, and driving resilience in high-stress environments.Discover how incident review models like Just Culture and High Reliability can revolutionize safety, continuous learning, and improvement under effective leadership. Explore Krista's strategies for predicting and addressing risks while her expertise in coaching and mentoring shines a light on supporting team members through adversity.From her experiences, we unravel the art of tailored communication for impactful safety culture promotion, and we envision the evolving role of leaders in shaping the future of trauma prevention within emergency medical services.Join us in this enriching episode as Krista Haugen unpacks the profound connection between leadership, adversity, and pursuing safer, more resilient healthcare systems.

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In this presentation, The  High Reliability Podcast/Healthcare Facilities Network provides a recap of the recently held ASHE Annual conference. This episode discusses themes from the conference, including:Decarbonization Employee shortages Weather disasters Abraham Lincoln Crystal Eagle Award-winner Dave Dagenais Watch this episode on the  Healthcare Facilities Network.Check us out at https://gosselin-associates.com

High Reliability, The Healthcare FM Podcast is brought to you by Gosselin/Martin Associates. Our show discusses the issues, challenges, and opportunities within the Facilities Management (FM) function.  In today's High Reliability,  we discuss the current state of the healthcare facilities management market, as seen through the lens of the Healthcare Facilities Network.  While there is a great reward to be found in a healthcare facilities management career, there are also significant challenges to be found in 2023. This podcast will review:* The passionate employee* The changing organization, the changing employee* Staff shortages * Salariy issues* Work/life balance* Funding and access to Capital* More compliance and regulation* Promotion of the role within the bigger pictureWatch this episode on the  Healthcare Facilities Network.Check us out at https://gosselin-associates.com

High Reliability Organisations - held in high esteem in safety circles and now being actively investigated by businesses looking to improve their own safety performace, but what are they? In this the first of two special episodes of the conversation Nicola MacPhail talks to Associate Professors Drew Rae and Nektarios Karanikas about High Reliability Organisations and their charecteristics. Dr Drew Rae is an Associate Professor in the Safety Science Innovation Lab at Griffith University, where he teaches courses on research methods and safety engineering, and manages the lab's research program. Drew's own research uses a mix of ethnography, field experiments and theory-building to investigate organisational safety practices. He is particularly interested in understanding the myths, rituals and bad habits that surround the work of managers and safety practitioners, and how this work influences front-line operations. Drew co-hosts the Safety of Work podcast and is on the editorial board of the journal Safety Science.Nektarios Karanikas is Associate Professor in the Health, Safety and Environment discipline of the School of Public Health & Social Work at QUT. He studied MSc Human Factors and Safety Assessment in Aeronautics at Cranfield University (UK), and he was awarded his doctorate in Safety and Quality Management from Middlesex University (UK). Nektarios worked for over 19 years as an officer at the Hellenic Air Force where he served in various positions related to maintenance, safety and quality management, including accident investigations. Besides his academic qualifications, he holds professional credentials in occupational health & safety, human factors, project management and engineering, and has been a member of various national and international associations. Nektarios has published an edited book and several chapters, (co)authored various peer-reviewed journal and conference articles with a focus on safety/risk management, presented his work in over 80 events, and he actively volunteers in a wide range of scientific and professional activities. Thanks for listening. We have some great guests coming up in future pods so get ready to learn. Until next time, enjoy the rest of your week, and stay safe. https://plus.acast.com/s/health-and-safety-conversations. Hosted on Acast. See acast.com/privacy for more information.

DescriptionMy guest today is Bob Koonce. Bob is the founder of High Reliability Group, which he created after serving 20 years in the United States Navy. Bob's distinguished naval career included serving on five different nuclear fast attack submarines and culminated with him being given command of the USS Key West, a $2 billion nuclear-powered Los Angeles-class fast attack submarine. Following his retirement from the Navy, Bob has worked in a variety of leadership roles, primarily in the energy industry, where he has led business development, project management, and consulting efforts for large and small companies. Bob is an expert in the leadership of high-reliability organizations and a co-author of the book, "'Extreme Operational Excellence,' which focuses on the culture of the United States nuclear submarine force. Our conversation today focuses on utilizing specific techniques he learned in the nuclear submarine community to drive the culture of high reliability organizations. Contact InfoBob KooncePresident and FounderHigh Reliability Group LLC312-859-9311www.hrghro.comlinkedin.com/in/bobkoonceBooks RecommendedExtreme Operational Excellence: Applying the US Nuclear Submarine Culture to Your Organization: DiGeronimo, Matt, Koonce, Bob: 9781478778127: Amazon.com: BooksAmazon.com: The High-Velocity Edge: How Market Leaders Leverage Operational Excellence to Beat the Competition: 9780071741415: Steven J. Spear: BooksTimestampsTimestamps00:01:55 Nuclear Submarine Culture00:10:50 Methods of Developing Positive Culture00:15:30 Authority and High-Risk Decision Making00:22:40 Importance and Reinforcement of Lessons Learned00:31:15 Bob's Most Important Habit00:31:50 The Most Important Element of Building an Effective Team00:32:13 What Should Every Leader Know?