The Practice Experience Podcast

Join Neil Trickett, CEO of Practice Promotions, and host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on the importance of understanding business and marketing strategies for physical therapists and the significance of identifying ideal patients.  Listen in as Neil discusses the need for clinics to adapt to direct-to-consumer marketing, the role of SEO, and the power of storytelling through imagery and social media. He also introduces his book 'Market2Grow', which provides insights into growing a practice effectively. Check it out!  Learn more: http://practicepromotions.net/  https://www.amazon.com/Market2GrowTM-Practice-Strategy-Clinics-Success-ebook/dp/B0DTR2BLWX  https://www.webpt.com/podcast  

In this episode, Brian Hartz, CEO of HARTZ Physical Therapy, comes back to the podcast and joins Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT for a discussion on the future of patient engagement, the importance of establishing employee culture, and strategies for managing burnout.  Together, Heidi and Brian discuss the organic growth of his practice, the significance of hiring for culture, and the evolving compensation models in response to patient engagement challenges. Tune in for advice on maintaining a supportive work environment to foster team motivation and patient care. Learn more: https://www.hartzpt.com/  https://www.webpt.com/podcast 

Tune in for a conversation with Jeff Arnold, co-owner and therapist at Coastal Hand and Occupational Therapy, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, on the ins and outs of hand therapy.   Heidi and Jeff discuss the unique aspects of hand therapy, including the creativity involved in treatment. Jeff also highlights the challenges of transitioning to private practice and the strategies he employs to expand his referral network and the importance of building relationships. Tune in to explore the significance of maintaining a positive work environment, how to encourage continuous learning for employees and the strategies Jeff uses to retain therapists in a competitive market.    Learn more: https://www.coastalhandandoccupationaltherapy.com/  https://www.webpt.com/podcast    

Join Brian Gallagher, founder of MEG Business Management, as he discusses the concept of collaborative capitalism in the context of physical therapy with host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Brian shares his extensive experience in practice management and emphasizes the importance of trust, transparency, and effective communication in building successful partnerships. Together they explore the evolution of physical therapy practices, the impact of technology, and practical steps for implementing collaborative capitalism to enhance patient care and business success.    Learn more: http://www.megbusiness.com  https://www.webpt.com/podcast

In this episode, Dr. Ricky Locci, PT, DPT, MPH, CSCS shares his journey as a new physical therapist with host Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Together they discuss the challenges and surprises he faced while transitioning from a student to a practicing physical therapist. In this conversation, Ricky emphasizes the importance of self-advocacy, mentorship, and choosing the right clinical affiliations. Ricky also highlights the role of employers in supporting new graduates to prevent burnout and foster professional growth.  This episode provides valuable insights for both new grads and employers in the physical therapy field. Tune in for advice on managing patient expectations, building confidence as a new grad, and time management in a demanding work environment.  Learn more: https://www.linkedin.com/in/ricky-locci-160009238/  https://neurotour.com/  https://www.webpt.com/podcast    

Join Dr. F Scott Feil as he shares his unique journey into physical therapy with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. Together Scott and Heidi highlight the importance of finding one's 'zone of genius' and designing a purpose-driven lifestyle. Their conversation continues with advice on finding the critical balance between mindset and tactical execution in achieving success. Tune in for advice on embracing your skillset, adapting to changes, and how to strive for more in your careers.   Learn more: https://www.linkedin.com/in/fscottfeil/  https://www.webpt.com/podcast    

Join Craig Phifer, PT, MPT, MHA, president and CEO of Rehabilitation & Performance Institute, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for this  informational conversation on Remote Therapeutic Monitoring (RTM). In this episode, Craig explains how he implements RTM in his practice and the benefits it brings to both patients and therapists. Together Heidi and Craig share insights on patient education regarding costs, balancing quality care with volume, and the challenges of rolling out RTM. Tune in to hear more on the importance of communication and the need for practice owners to articulate the benefits of RTM to their teams.   Learn more: https://rehabilitationperformance.com/  https://www.instagram.com/craigphiferpt/  https://www.webpt.com/podcast    

In part two of this episode, Dr. Larry Benz and Dr. Brian Adams continue their conversation with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT on the changing costs of healthcare and patient behavior. Together they share that as deductibles and copays rise, clinics must adapt to new challenges. Tune in to hear more about how clinics can navigate these financial shifts while maintaining a patient-first approach, offering insights on creating a sustainable business model that balances patient care, compliance, and clinician well-being.   Learn more:  http://www.confluenthealth.com/  http://www.adamssportsmedicine.com/  https://www.webpt.com/podcast  

In part one of this episode, Dr. Larry Benz and Dr. Brian Adams discuss their journeys on becoming successful clinic leaders with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT. In this conversation, they explore the importance of employee benefits from both the employer and patient perspectives, emphasizing the need for flexibility and customization in benefit offerings. Tune in to learn how organizations can cultivate a thriving work environment through thoughtful benefit packages. Learn more:  http://www.confluenthealth.com/  http://www.adamssportsmedicine.com/  https://www.webpt.com/podcast  

Join Nick Patel, PT, DPT, executive director of APTQI, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, for a conversation on the importance of advocacy in PT. Together, Nick and Heidi discuss the role of grassroots efforts, the various resources available to PTs and how to get involved in advocacy.  Tune in to hear Nick share his personal journey into advocacy and learn more about how you can advocate for the profession and ensure that physical therapy continues to play a vital role in patient's health and promoting patient well-being. Learn more:  https://www.aptqi.com/  https://www.webpt.com/podcast  

Back for round two! Kicking off National PT Month, Jason Collin, PT, MPT, CHPC, co-founder and director of awesomeness at PT Revolution is back for for a conversation with host Ryan Giebel, PT, DPT, OCS, CMTPT/DN, content marketing specialist at WebPT. Tune in for an engaging discussion on changing physical therapy's place in the healthcare community. They discuss the negative perception of the healthcare hierarchy and the need for physical therapists to shift their mindset and elevate their practice. Plus, together they share the importance of creating a unique and unforgettable PT experience for patients, as well as getting involved in the local community to improve PT awareness.    Learn more:  https://www.ptrevolution.com/  https://www.webpt.com/podcast  

Jason Collin, PT, MPT, CHPC, co-founder and director of awesomeness at PT Revolution joins host Ryan Giebel, PT, DPT, OCS, CMTPT/DN, content marketing specialist at WebPT, for a conversation on revolutionizing the PT experience by creating a vibe and breaking away from the traditional medical model. Together they discuss how to focus on creating a meaningful first impression, connecting with patients throughout their session, and leaving patients on a high note. Jason also gives advice and encourages new grads and young PTs to find their passion, narrow their niche, and focus on continuous learning and growth.   Learn more:  https://www.ptrevolution.com/  https://www.webpt.com/podcast  

Jason Collin, PT, MPT, CHPC, co-founder and director of awesomeness at PT Revolution joins host Ryan Giebel, PT, DPT, OCS, CMTPT/DN, content marketing specialist at WebPT, for a conversation on revolutionizing the PT experience by creating a vibe and breaking away from the traditional medical model. Together they discuss how to focus on creating a meaningful first impression, connecting with patients throughout their session, and leaving patients on a high note. Jason also gives advice and encourages new grads and young PTs to find their passion, narrow their niche, and focus on continuous learning and growth.   Learn more:  https://www.ptrevolution.com/  https://www.webpt.com/podcast  

Join Dr. Amy Yorke, PT, PhD, professor in the physical therapy department at the University of Michigan-Flint, in a conversation with host Ryan Giebel, PT, DPT, OCS, CMTPT/DN, content marketing specialist at WebPT, on how to improve community care through research and education. In this episode, Amy shares insights into the HEART clinic at the University of Michigan-Flint, a student-led, pro-bono service that provides individualized physical therapy to underinsured and uninsured patients. Together, the two offer practical advice for practicing PTs on how to get involved in community-based initiatives and the benefits of research and clinical affiliations. Learn more:  https://www.umflint.edu/heart/  https://www.webpt.com/podcast

In this episode, Greg Peters, co-founder and CEO at BetterHealthcare, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, discuss what is at the heart of patient access in healthcare. Together, they explore Greg's passion for standardizing access to care and the inspiration that led to the creation of BetterHealthcare. Tune in for this engaging conversation as the two discuss why care differs so dramatically depending on where you go and Greg's mission to create a more uniform experience for patients.   Learn more:  https://www.betterhealthcare.co/  https://www.webpt.com/podcast  

Rick Gawenda, PT, president and CEO of Gawenda Seminars and Consulting, and John Wallace, PT, MS, senior vice president of RCM and Member value at WebPT, discuss the intricacies of therapy billing and compliance. Listen in as they debunk common myths and offer practical advice tailored to individual practice needs. You won't want to miss this episode to gain insights into navigating payer differentials, leveraging support personnel, and maximizing profitability through strategic scheduling.    Learn more:  https://gawendaseminars.com/  https://www.webpt.com/podcast  

In this episode, Nick Patel, PT, DPT, executive director of APTQI, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, discuss the importance of empathy and communication in fostering legislative change and the pivotal role of grassroots efforts in shaping the future of the profession. This episode will encourage you to make a difference beyond being in the clinic. Learn more: https://www.aptqi.com/  https://www.webpt.com/podcast

In this episode, Dr. Keaton Ray, PT, DPT, co-founder and COO of MovementX, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, discuss the ins and outs of cash-based practices. Uncover the secrets behind various payment models and debunk myths about affordability and compliance that might be holding you back. Tune in for an eye-opening conversation that will change the way you think about cash-based practices.   Learn more:  https://movement-x.com/ https://www.webpt.com/podcast

In this episode, Brian Hartz, CEO of HARTZ Physical Therapy, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, discuss the power of employee engagement. Listen now for tips on building an engagement program and empowering staff.   Learn more: https://www.hartzpt.com/ https://www.webpt.com/podcast

Every year, we ask thousands of professionals like you—PTs, OTs, SLPs, PTAs, OTAs, front office personnel, billers and students—to participate in our annual State of Rehab Therapy Report. We use the info to compile a comprehensive report that has been quoted multiple times over the years in national media sources as well as by business analysts assessing the rehab therapy industry. We post it online for free so professionals nationwide can work together to push the industry forward. Thank you to all who choose to participate and help shape the future of our great industry. Please follow this link to participate: https://webpt.com/2024survey     

In this episode, JeMe Cioppa-Mosca, senior vice president at Hospital for Special Surgery, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, discuss the PT labor shortage and retention strategies. Tune in for new approaches practices can take to stay staffed. Learn more: https://www.hss.edu/ https://www.webpt.com/podcast

In this episode, Brandon Seigel, CEO of Wellness Works Management, and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, discuss retaining top talent by first owning an amazing recruitment process. Start the New Year with implementing these interviewing and retention tips.  Learn more: https://www.wellnessworksmp.com/ https://www.webpt.com/podcast

In this episode, Craig Phifer, PT, MHA, owner and CEO of Rehabilitation and Performance Institute and Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, discuss the realities of owning and operating a clinic in rural communities while still providing excellent care with excellent staff. Tune in for top tips from the 2023 Ascend Practice of the Year award winner. Learn more: https://rehabilitationperformance.com/ https://www.webpt.com/podcast

In this episode, Pedro Texeira, MD, PhD, CEO and co-founder of PredictionHealth, discusses what AI means for healthcare professionals and how it can be an administrative assistant to accelerate and optimize the care providers give to their clients. Together with Liz Heckmuller, PT, DPT, Senior Product Marketing Manager at WebPT, they tackle subjects like how AI works as a digital assistant, how AI boosts your clinics' value, and where AI is headed in the future for healthcare providers. Learn more: https://www.predictionhealth.com/ https://www.webpt.com/podcast

In this episode, Kendell Jno-Finn, PT, DPT, owner of M3 Performance and Physical Therapy, shares his take on the blind spots in the physical therapy industry revealed by the State of Rehab Therapy report. Together with Dr. Heidi Jannenga, DPT, co-founder and chief clinical officer at WebPT, they explore issues such as the standardization of care, the importance of data collection, and effective strategies for staff retention in private practices. Tune in to get real-world insights into the current state of rehab therapy and how we can tackle blind spots in the industry. Learn more: https://m3endeavors.com/ https://www.webpt.com/podcast

JAG Physical Therapy CEO, John Gallucci, Jr., MS, ATC, PT, DPT, has known since the age of 13 that physical therapy was what he wanted to do with his life! In this episode join John as he talks with Liz Heckmuller, PT, DPT, Senior Product Marketing Manager at WebPT about his story and how his desire to help people guided his path to building and growing JAG Physical Therapy. He even shares the lessons he learned from his mistakes and how he has used metrics and technology to grow and expand his business to the more than 140 locations today. Finally, John dives into the stores that prompted him to write his new book, The JAG Method: An entrepreneur's journey to personal and professional success.   Learn more: https://www.jagpt.com/ https://www.webpt.com/podcast

How did an injury while hiking the Pacific Crest Trail lead to a unique niche in physical therapy? In this episode, Morgan Brosnihan, PT, DPT the founder of Blaze Physio, shares how her passion for hiking revealed an untapped market. In a conversation with Heidi Jannenga, PT, DPT and Liz Heckmuller, PT, DPT, Morgan discusses how she navigates the intricacies of seasonal patient volumes, telehealth, the PT compact, and flexible payment models to manage her business. She also shares how personalized care—rooted in her own hiking experience—has been key to connecting with her audience. Learn more: https://blazephysio.com https://bit.ly/webptreport23 https://www.webpt.com/podcast

How does the patient experience impact business success? Michelle Babcock, MSPT, Chief Experience Officer at Spooner Physical Therapy, shares her expertise about using data to improve the patient experience. From understanding patient loyalty to measuring patient experience quality in PT, Michelle along with host, Liz Heckmueller, DPT, discuss the crucial link between employee engagement and patient outcomes. Join us as we uncover key insights that empower rehab therapists to provide exceptional care, optimize patient satisfaction, and foster a supportive and growth-oriented environment.   Learn more: https://www.spoonerpt.com/ https://bit.ly/webptreport23 https://www.webpt.com/podcast

In this episode, Jaime Edelstein, physical therapist and VP of Rehab at Hospital for Special Surgery, shares valuable insights on the challenges therapists face when coordinating care with other healthcare providers. Together with host Liz Heckmuller, DPT, Jaime discusses the misconceptions about care coordination, the role of technology, and why relationship building is key for success. Learn more: https://www.hss.edu/rehabilitation.asp https://www.webpt.com/podcast  

There is a tug of war happening in rehab therapy practices between productivity and compliance. Practice leaders face pressure to maintain a positive bottom line, while PTs are concerned about managing their workload and meeting productivity expectations. Join the dynamic duo of John Wallace, DPT of WebPT; and Rick Gawenda, PT, President of Gawenda Seminars, as they dive into the essential balancing act between productivity and compliance in PT practices. They address the challenges faced by practice leaders and therapists, including documentation shortcuts and the impact on reimbursement. With insights on certification, documentation best practices, and consequences of non-compliance, this conversation provides valuable takeaways for anyone in rehab therapy. Learn more: https://gawendaseminars.com/ https://bit.ly/webptreport23 https://www.webpt.com/podcast

In this episode, three physical therapists at different stages of their careers get together to discuss how PTs can help fortify the rehab therapy talent pipeline. Together with host Breanne Krager, Dr. Heidi Jannenga, DPT co-founder and chief clinical officer at WebPT; Dr. Josh Funk, DPT, CEO at Rehab 2 Perform; and Dr. Devon Morris, DPT at Emory Healthcare, discuss their insights on how to attract, engage, and retain rehab therapists in the current and future healthcare landscape.  From recruitment to employee engagement and retention, the conversation offers valuable gems for clinic leaders and students alike. As the profession navigates the workforce crunch, this episode presents a unique opportunity to gain optimistic perspectives and discover opportunities for improvement in this challenging time.   Learn more: https://rehab2perform.com/ https://bit.ly/webptreport23 https://www.webpt.com/podcast https://rizing-tide.com/

Dr. Russ Huffstetler, PT, DPT, CIMT, president and co-founder of Dynamix Physical Therapy, shares how his experience working with professional athletes in a sports-specific practice in Nashville revealed stark differences in the level of service provided to everyday individuals. This realization fueled his determination to bring a higher standard of service and care to physical therapy where he grew up in West Tennessee. In this episode, Russ shares with Liz Heckmueller, DPT, how Dynamix emphasizes the critical role of culture and community service in patient care and the practice experience. Dynamix PT stands out as a testament to the power of fostering a positive work culture, prioritizing core values, and hiring individuals who align with a purpose. Tune in to learn how culture can shape the practice experience enhance patient retention.   Learn more:https://www.dynamix.life/ https://www.webpt.com/podcast