Podcast appearances and mentions of Heather E Mcgowan

Heather E. McGowan is a keynote speaker and author of The Empathy Advantage and The Adaptation Advantage with deep experience in the Future of Work field. She describes the importance of empathy with AI's growing influence and fostering a connected, resilient, and adaptable workforce. Heather discusses how AI can transform cognitive work and why leaders must shift from relying on their own expertise to harnessing collective intelligence. She explains how the promise and tacit agreement of work has changed, leading to younger generations' focus on mission, impact, and mentorship.     TAKEAWAYS   [02:35] Interested in human behavior and art, Heather goes to RISD to study industrial design.   [04:00] Heather learns to ask the right question – is the process, not the product, that matters.   [04:54] Observing people helps Heather identify unarticulated needs, as seen with the Swiffer.   [06:21] Heather designs various products then does an MBA to bridge design and business.   [07:36] Her mentor's influence directs her towards ESG-focused private equity work.   [09:49] Integrating design and business, Heather works in academia for several years.   [10:50] Heather starts defining how work is changing for her academic and corporate clients as the Future of Work emerges.   [12:24] Challenging the concept of having to take single discipline courses before collaborative studies.   [13:00] The importance of having a common mindset around problem solving.   [13:31] Using basic systems thinking to understand the impact of solutions.   [14:33] Interesting reactions to mixed-year participation in courses.   [15:25] How people responded to integrated design-thinking projects.   [16:15] Heather gets delayed positive feedback to their innovative approach.   [16:39] Insights from Heather's experiences in education such as getting people to think propositionally.   [17:00] The genesis of the Adaptation Advantage book.   [17:45] The impact of set occupational identity and the rigid 'education-career-retire' model.   [18:26] Lifelong learning with learning and careers overlapping not sequential stages.   [18:55] Retirement is not good for us, now that life expectancy has increased.   [19:30] The AARP starts to focus on people's ‘next' or ‘encore' chapter rather than ‘retirement'.   [20:46] Heather's research and writing focuses on Future of Work tacit vs explicit knowledge.   [21:17] Explicit knowledge can be automated, while tacit knowledge needs human interaction.   [22:15] AI as a “third lens” for understanding human cognition and expanding our capabilities.   [23:39] Heather warns that over-reliance on automation risks atrophying our skills.   [24:59] The benefit of enhancing cognitive capabilities, not just reducing costs.   [26:16] The long broken agreement about work between employers and employees.   [27:38] Gen Z seeks mission, meaningful work, and mentorship since there is no job security.   [28:04] Empathy is necessary to connect with employees and understand their mentoring needs.   [28:55] Leaders must not rely on individual intelligence but shift to collective intelligence.   [30:34] Heather predicts AI will disrupt cognitive work much like electrification disrupted labor.   [31:28] Heather connects rising polarization with declines in socialization and greater loneliness.   [32:08] How our brains are shaped for agitation because of our solitude.   [33:00] Workplaces serving as essential social trust-building spaces.   [34:32] Leaders must build trust through authenticity, logic, and empathy.   [35:30] The compelling letter Airbnb's CEO wrote to employees being laid off.   [37:36] Being transparent about the challenges of fast-changing circumstances.   [38:16] Human-centered policies which optimize for thriving employees improve retention and financial performance.   [40:45] When leaders reach a very senior level in organizations their empathy decreases.   [42:47] Heather encourages reweaving the social fabric to foster collaborative exploration.   [44:16] IMMEDIATE ACTION TIP: Talk with coworkers about shared values. Ask how they're doing, if they're getting enough sleep, if they're working on a project that is meaningful to them. Share experiences where you've been able to bounce forward, not back. Your job is to help your team adapt to change and become the next best version of themselves.       RESOURCES   Heather McGowan on LinkedIn Heather's website Leading the Day After article Sven Hansen and the Reliance Institute Letter from Brian Chesky, CEO of Airbnb, to employees Frances Frei, HBS Professor       QUOTES   “We need to start taking longer strides and putting greater visions out there and say it's going to be hard, but it's going to be worth it."   "Trust comes down to three things. Authenticity, logic, and empathy. So authenticity is do people experience the real you? Do they feel like you're giving them the honest approach when you're delivering things to you, or are you putting on a Persona? Logic is, do you have a sound theory of what you're asking people to do? Ability to communicate, a division of where the organization is trying to go? And then do you demonstrate that you care what that work means to the individual?"   “Now, most leaders are leading teams of people who have skills and knowledge they do not have at least some of them, and it may not even be within their group. So you can't lead with Individual intelligence, you have to lead with collective intelligence. You cannot get collective intelligence without empathy. So that's the first piece of how we need to lead differently.”   “If we only use technology to replace what humans currently do, it's a race to the bottom. If we only let humans get lazy by using ChatGPT, we will lose. What we need to do is ‘Where is the ability to enhance? Where can I become better? Where can I make my organizational capacity stronger, greater, more resilient?”   “The promise and the agreement on work, the tacit agreement we've had for work has changed. It really became the last promise for the Boomers was ‘I trade my loyalty to an organization for the security of employment'. That promise has been broken for many decades, But the organizations that are still expecting that loyalty, that be it not providing that promise of security, have to realize they have to provide something else.”   “I think what Gen Z is pushing for, which I think a lot of folks are on board with, is instead, I know I'm not going to get security. So I want three things. I want mission. I want to be part an organization that's trying to do something big and hard and meaningful. I want to be part of something bigger than myself essentially. I want meaningful work.”

Heather E McGowan, Future-of-work strategist, keynote speaker, thought leader, researcher, and author, shares insights from The Empathy Advantage. After 1000 days of pandemic behavior change, the relationship between individuals and organizations has fundamentally transformed. Learn how to adapt to this new dynamic, balancing both employee satisfaction and company performance. The pathway to navigate and lead this workforce through rising uncertainty is to nurture your– empathy. Called "the most important book on management for the post-Covid era," The Empathy Advantage was identified as one of the "must-read" books from the Next Big Ideas Book Club before its launch in March 2023.Listen and subscribe on Apple Podcasts, Spotify, Google Podcasts, and Stitcher. Website | Facebook | Twitter | Instagram | LinkedIn About Business Owners Radio: Business Owners Radio is a podcast that brings you insights, inspiration, and actionable advice from successful entrepreneurs and business experts. Hosted by Shye Gilad and Craig Moen, our show aims to help you grow your business and achieve your goals. Join us every week for new episodes packed with valuable tips and resources. Sponsorships: Are you interested in sponsoring an episode of Business Owners Radio? Reach out to us at email to discuss advertising opportunities.

To cope with the rapidly evolving work landscape and labor shortage, organizations must take a textured view of DEI&B. Future of work strategist and author Heather E. McGowan joins the HRD Live podcast to offer an expert analysis of the changing business landscape and the need for belonging in the workplace. The post Is your DEI&B strategy textured enough for the evolving work landscape? appeared first on HRD.

In the spring of 2020, the way we worked changed. It might not have been pretty and look at what we accomplished. Heather McGowan tells Kevin the relationships between individuals and organizations changed. More people are asking where work fits in their lives. As such, leaders need to shift their perspectives and become more empathetic. By developing empathy, leaders can better understand themselves and connect with their team, customers, and stakeholders, leading to greater collaboration, innovation, and success. Key Points Heather McGowan discusses the Future of Work.  She talks about workplace trends and what leaders need to know about their team's perspective.  She shares the 4 shifts in leadership. These include a shift in mindset, culture, approach, and behavior. Meet Heather Name: Heather McGowan Her Story: Heather E McGowan is the co-author with Chris Shipley of The Adaptation Advantage and the latest book, The Empathy Advantage. She is one of the leading voices on the Future of Work. McGowan is a sense maker, a dot connector, a deep thinker, and a pattern matcher who sees things that others miss. Worth Mentioning:  http://www.heathermcgowan.com/ https://twitter.com/heathermcgowan This episode is brought to you by... Remarkable Masterclasses. Each masterclass is designed to help you become the remarkable leader and human you were born to be. Details on how to get on board for a specific skill or get discounts each month can be found on our website. Book Recommendations The Empathy Advantage: Leading the Empowered Workforce by Heather E. McGowan and Chris Shipley The Day They Shook the Plum Tree by Arthur h.lewis by Charles Slack

In this episode I speak with Heather E. McGowan, author of, "The Empathy Advantage" and future-of-work strategist, thought leader, researcher, and one of the leading voices on the Future of Work whose wakeup call and through line has been a lifelong curiosity about why people behave the way they do and innovation and making stuff. http://heathermcgowan.com

Although the Genesis of Covid was several years ago and many have adjusted to a new era of life, the true impact of the pandemic and how it will affect the future of work has yet to be discovered. This week we are joined by Heather E. McGowan – keynote speaker, thought leader, researcher, and author of the new book, “The Empathy Advantage: Leading the Empowered Workforce.” Heather and host John Hollon dive into topics such as acknowledging the impact of the pandemic, the future battle of remote work, reskilling vs layoffs, and the importance of promoting empathy in today's era of work. Check out this exciting episode today!Connect with Heather through her LinkedIn, her website, or Twitter @heathermcgowan, and for more insightful conversations visit www.talentexperiencepodcast.com. We hope you enjoy this episode of the Talent Experience Podcast!

IN THIS EPISODE: What is the future of work? Or more specifically, what is the way to reimagine work today to create environments where your employees can thrive that includes everyone from Boomers to Gen Z? It can be challenging for leaders to navigate managing across generations when generally speaking each generation prioritizes different life/work values. What about where people work? Should they have to come into an office every day or did the pandemic teach us that people can be productive working from home? What caused the Great Resignation and what happened to the millions of people that left the workforce? What are some ways leaders can adapt and bring humanity to the workplace? According to Heather McGowan, author of The Empathy Advantage, empathy plays a vital roll and she walks us through specific steps a leader can take to create a place where people love to work. Heather co-wrote this book to explain how the world of work should be changing. Whether you are in the workforce as an employee or especially if you are a leader, this is a fascinating conversation with many specific takeaways that are researched based that you can implement. All of the show notes can be found at thegoodlifecoach.com/238   WHAT YOU'LL LEARN: Why Heather wrote The Empathy Advantage to deliver a guidebook for leaders navigating the uncertainty of a post pandemic world. The two transformations that changed the world of work. The four leadership shifts leaders/managers need to make. Heather walks us through the five interlocking trends that placed agency in the hands of workers that created The Great Reset. It includes: The Great Resignation; The Great Retirement with 75 million baby boomers leaving the workforce; The Great reshuffle, leaving one job for another job; The Great Refusal, people sick of working for minimum wage; and The Great Relocation. What caused the Great Resignation and what happened to the millions of people that left the workforce? The importance of allowing flexibility on where and how to work. Specific questions leaders can ask their employees to humanize the world of work and bring out the best in their people, and more.   RESOURCES MENTIONED: LinkedIn: https://www.linkedin.com/in/heathermcgowan Website: https://heathermcgowan.com/ Twitter: @heathermcgowan Book: THE EMPATHY ADVANTAGE: Leading the Empowered Workforce Michele on Instagram   GUEST BIO FOR HEATHER E. MCGOWAN: Future-of-work strategist, thought leader, researcher, and author Heather E McGowan is one of the leading voices on the Future of Work. McGowan is a sense maker, a dot connector, a deep thinker, and a pattern matcher who sees things that others miss. Heather gives people the courage and insight that illuminates their path forward. She's transforming mindsets and entire organizations around the globe with her message about how the next phase of work will focus on continuous learning and how leadership must shift to guide these expeditions. Her groundbreaking approach to learning has made employees more fulfilled and innovative, leaders more potent and empathetic, and businesses more effective at reaching their goals in a rapidly evolving market. Her message is never more powerful than when she's onstage, where her no-nonsense approach creates a fundamental mindset shift across the audience leaving them both transformed in their thinking and clear in their path of action.   Thank you for listening to the show! Please be sure to share it with your friends who would benefit from this information.  Also be sure to subscribe on Apple Podcasts so you don't miss an episode.   Rate + Review: If you enjoyed this episode, would you please take a minute to review it on Apple Podcasts or your favorite podcast player.   1. Click on this link 2. Click “View in Apple Podcasts” button 3. Click “Follow” button 4. Click “Ratings and Reviews” text 5. Click to rate and leave short review and you're done!

Leadership - The Empathy Advantage | Heather E McGowan In this interview/podcast, Debra Kasowski speaks with Heather E. McGowan about her latest co-authored book, The Empathy Advantage launching March 8th, 2023. McGowan helps bring awareness to life events and how they impact the workplace, empowers listeners/viewers to see the paths of possibility, and how they can be courageous in taking the next steps.

Heather E. McGowan is a strategist, thought leader, researcher, and author and is one of the leading voices on the "future of work." Heather sits down with Dan Pontefract on Leadership NOW to discuss her new book, "The Empathy Advantage: Leading the Empowered Workforce." McGowan is a sense maker, a dot connector, a deep thinker, and a pattern matcher who sees things that others miss. Heather gives people the courage and insight that illuminates their path forward. She's transforming mindsets and entire organizations around the globe with her message about how the next phase of work will focus on continuous learning and how leadership must shift to guide these expeditions. Her groundbreaking approach to learning has made employees more fulfilled and innovative, leaders more potent and empathetic, and businesses more effective at reaching their goals in a rapidly evolving market. Her message is never more powerful than when she's onstage, where her no-nonsense approach creates a fundamental mindset shift across the audience leaving them both transformed in their thinking and clear in their path of action. Visit http://www.danpontefract.com for more information about Dan and the Leadership NOW program. Visit https://heathermcgowan.com/ for more information about Heather McGowan

¿Qué hay para mi dentro del libro de lecturas recomendadas del programa conocimiento experto La Ventaja de Saber Adaptarse de Heather E. McGowan? Aprende a adoptar la adaptabilidad y las Habilidades Sociales para un Liderazgo Transformacional. Adquiere el Libro: https://amzn.to/3t3eHXB Accede a nuestro grupo privado en Facebook: https://www.facebook.com/groups/conocimientoexperto Monetiza tus Redes Sociales: https://impactoexperto.com/ Participa del Reto 60/100 para ser una Mejor Versión: https://conocimientoexperto.com/reto60100 Accede a mi sito oficial y desarrolla tu modelo de negocio: https://www.salvadormingo.com/ Accede al Programa Principios Experto: https://conocimientoexperto.com/principios Obtén mi libro: https://amzn.to/2KmHMXa Mis programas: * Programa Principios Experto: https://conocimientoexperto.com/principios * Libro Conocimiento: https://www.conocimientoexperto.org/unavidaconproposito * Programa Posicionamiento de Expertos en Internet: https://conocimientoexperto.com/programaexperto * Más contenidos gratuitos: https://www.conocimientoexperto.org * Aplicación Móvil Conocimiento Experto: https://www.conocimientoexperto.org/apps/ * Programa Conocimiento Experto Elite: https://conocimientoexperto.com/elite Mis redes: * Sígueme En Instagram en: https://www.instagram.com/salvadormingo/ * Sígueme en Facebook en: https://www.facebook.com/Conocimientoexperto * Sígueme en Youtube: https://www.youtube.com/SalvadorMingoConocimientoExperto * Sígueme en Twitter en: https://twitter.com/s_mingo Escucha. Ese fue el sonido de un segundo. ¿Y qué pasó mientras lo escuchabas? Bueno, entre otras cosas, Visa procesó 1.700 transacciones; los robots de Amazon empaquetaron 17 paquetes; los usuarios de Twitter publicaron 9.000 tweets; y la gente buscó 76.000 cosas en Google. Ah, y también se enviaron 2,8 millones de correos electrónicos. Es difícil imaginar la magnitud de todo esto. Las cosas cambian rápidamente hoy en día. Y si todo esto ocurre en un solo segundo, imagina lo que ocurre en un día, una semana, un año. Una de las muchas consecuencias de que "las cosas pasen" es que el mundo del trabajo está evolucionando a un ritmo que te hará girar la cabeza. Ya lo sabes: los medios de comunicación no paran de declarar que los robots están ocupando nuestros espacios de trabajo y vienen a por nuestros empleos. Y parece que tenemos una buena razón para tener miedo: dentro de poco, nos quedaremos sin trabajo, sentados en casa sin nada que hacer... por lo que si quieres saber como adaptarte para aprender y prosperar en el futuro. Pero, según Heather McGowan y Chris Shipley, autores de The Adaptation Advantage, quizá sea lo contrario. En lugar de creer que competimos con la tecnología, podemos utilizarla en nuestro beneficio, beneficiándonos del tiempo adicional que nos ahorra para seguir evolucionando. Y esta es nuestra gran ventaja: nuestra capacidad de adaptación. Edicion Abril 2020 Heather E. McGowan es una oradora y estratega especializada en el futuro del trabajo. Ha ayudado a empleados y líderes de empresas de la lista Fortune 500 a prepararse y adaptarse a trabajos que aún no existen. Chris Shipley es periodista y analista tecnológico con más de 30 años de experiencia. Ha asesorado a cientos de empresas en materia de modelos de negocio y prácticas de innovación. Enfoque Adaptabilidad, Desarrollo Profesional y Habilidades Sociales Se Firme Salvador Mingo Conocimiento Experto

¿Qué hay para mi dentro del libro de lecturas recomendadas del programa conocimiento experto La Ventaja de Saber Adaptarse de Heather E. McGowan? Aprende a adoptar la adaptabilidad y las Habilidades Sociales para un Liderazgo Transformacional.Adquiere el Libro: https://amzn.to/3t3eHXBAccede a nuestro grupo privado en Facebook: https://www.facebook.com/groups/conocimientoexpertoMonetiza tus Redes Sociales: https://impactoexperto.com/Participa del Reto 60/100 para ser una Mejor Versión: https://conocimientoexperto.com/reto60100Accede a mi sito oficial y desarrolla tu modelo de negocio:https://www.salvadormingo.com/Accede al Programa Principios Experto: https://conocimientoexperto.com/principiosObtén mi libro: https://amzn.to/2KmHMXaMis programas:* Programa Principios Experto: https://conocimientoexperto.com/principios* Libro Conocimiento: https://www.conocimientoexperto.org/unavidaconproposito* Programa Posicionamiento de Expertos en Internet: https://conocimientoexperto.com/programaexperto* Más contenidos gratuitos: https://www.conocimientoexperto.org* Aplicación Móvil Conocimiento Experto: https://www.conocimientoexperto.org/apps/* Programa Conocimiento Experto Elite: https://conocimientoexperto.com/eliteMis redes:* Sígueme En Instagram en: https://www.instagram.com/salvadormingo/* Sígueme en Facebook en: https://www.facebook.com/Conocimientoexperto* Sígueme en Youtube: https://www.youtube.com/SalvadorMingoConocimientoExperto* Sígueme en Twitter en: https://twitter.com/s_mingoEscucha. Ese fue el sonido de un segundo. ¿Y qué pasó mientras lo escuchabas?Bueno, entre otras cosas, Visa procesó 1.700 transacciones; los robots de Amazon empaquetaron 17 paquetes; los usuarios de Twitter publicaron 9.000 tweets; y la gente buscó 76.000 cosas en Google. Ah, y también se enviaron 2,8 millones de correos electrónicos. Es difícil imaginar la magnitud de todo esto. Las cosas cambian rápidamente hoy en día. Y si todo esto ocurre en un solo segundo, imagina lo que ocurre en un día, una semana, un año.Una de las muchas consecuencias de que "las cosas pasen" es que el mundo del trabajo está evolucionando a un ritmo que te hará girar la cabeza. Ya lo sabes: los medios de comunicación no paran de declarar que los robots están ocupando nuestros espacios de trabajo y vienen a por nuestros empleos.Y parece que tenemos una buena razón para tener miedo: dentro de poco, nos quedaremos sin trabajo, sentados en casa sin nada que hacer... por lo que si quieres saber como adaptarte para aprender y prosperar en el futuro.Pero, según Heather McGowan y Chris Shipley, autores de The Adaptation Advantage, quizá sea lo contrario. En lugar de creer que competimos con la tecnología, podemos utilizarla en nuestro beneficio, beneficiándonos del tiempo adicional que nos ahorra para seguir evolucionando. Y esta es nuestra gran ventaja: nuestra capacidad de adaptación. Edicion Abril 2020Heather E. McGowan es una oradora y estratega especializada en el futuro del trabajo. Ha ayudado a empleados y líderes de empresas de la lista Fortune 500 a prepararse y adaptarse a trabajos que aún no existen. Chris Shipley es periodista y analista tecnológico con más de 30 años de experiencia. Ha asesorado a cientos de empresas en materia de modelos de negocio y prácticas de innovación.Enfoque Adaptabilidad, Desarrollo Profesional y Habilidades SocialesSe FirmeSalvador MingoConocimiento Experto

Heather E. McGowan, future-of-work strategist and author of The Adaptation Advantage, joins NACUBO's senior director of government affairs Megan Schneider to discuss how to lead in a post-pandemic world. Their conversation ranges from entering the era of human capital and what that means for students preparing for the workforce, to ways you can marry your passions with market needs, and finally how colleges and universities can better support their own workforce. Links & Notes Heather McGowan Bio

Heather E. McGowan es una Future-of-work strategist, autora del libro Adaptation Advantage, además es Keynote Speaker reconocida internacionalmente. Heather ayuda a los líderes a preparar a su gente y organizaciones para la Cuarta Revolución Industrial que se destacará por el rápido avance de las herramientas tecnológicas en el dominio del trabajo del conocimiento humano. Heather ha impartido master classes para audiencias, desde empresas emergentes hasta organizaciones gubernamentales, universidades y empresas Fortune 500 que cotizan en bolsa, incluidas AMP Financial, Financial Times, Siemens, Microsoft, Autodesk, Biogen, Citi, JPMorgan Chase, Accor Hotels, AARP, Zendesk, Tableau, Fidelity y el Banco Mundial. El trabajo académico de Heather ha incluido puestos en la Escuela de Diseño de Rhode Island, Becker College y la Universidad de Jefferson, donde fue la arquitecta estratégica de la primera universidad de pregrado centrada exclusivamente en la innovación. En 2019, Heather fue nombrada miembro de la facultad del Centro Universitario Swinburne para la Nueva Fuerza Laboral en Melbourne, Australia. Heather, en este episodio nos cuenta que: El aprendizaje es continuo. Adaptation Advantage tiene 3 elementos súper críticos: Continuos learning Identity, Leadership. El self-awareness en los líderes e individuos es súper crítico para detectar sesgos y áreas de oportunidad. Contratar y/o colaborar con gente que piensa y tiene ideas distintas a las propias es una buena táctica para contrarrestar los sesgos. El rol que tienen los líderes de las organizaciones es fundamental para desarrollar una learning organization. En el futuro del trabajo los CLO serán de las posiciones/funciones más importantes en las organizaciones. Nos explica qué es el X Shape Man y el rol que la tecnología juega en este modelo.

"The Adaptation Advantage: Let Go, Learn Fast, and Thrive in the Future of Work" by Heather E. McGowan and Chris Shipley (2020) (http://bit.ly/3r8npRo) "We are so focused on developing machine capabilities to perform cognitive work that we nearly fail to develop our uniquely human skills, and paradoxically we have trained humans to act more like machines. We are conditioned, for example, to respond to the stimulus of a smartphone alert and have trained ourselves to structure data in ways computers can understand. We test people on tasks that machines can do (retrieve information), rather than asking people to act more like humans (creating and collaborating). We ponder just how powerful silicon computing can become and yet we don't even know what humans are capable of doing" (p. 122). References: Heather McGowan (https://twitter.com/heathermcgowan) Chris Shipley (https://twitter.com/cshipley) Institute for the Future (https://www.iftf.org/home/) Marina Gorbis (https://twitter.com/mgorbis) Luminary Labs (https://www.luminary-labs.com/) Sara Holoubek (https://twitter.com/sarita) Human Restoration Project (https://www.humanrestorationproject.org/) HRP57: EdSpace.Live with Michael J. Crawford (http://bit.ly/3bLEaeB) 100 Days of Conversation about School (https://www.100daysofconversations.org/) Michael Lipset, PhD of PassTell Stories (http://www.michaellipset.com/) Connect: Twitter (https://twitter.com/mjcraw) Website (https://www.mjcraw.com) Music from Digi G'Alessio CC BY-NC-ND 3.0 (https://bit.ly/2IyV71i)

Download a year’s worth of https://www.leadershipactionlist.com/ (weekly action steps to improve your leadership) for FREE!  Ira Wolfe considers himself a “Millennial trapped in a Baby Boomer body" and the world’s first Chief Googlization Officer. He’s recognized as one of the top 10 Global Thought Leaders in Future of Work, HR and Leadership by Thinkers 360. He is president of Poised for the Future Company and founder of Success Performance Solutions. Ira has presented on the prestigious red carpet of TEDx and is the author of several books including Recruiting in the Age of Googlization, selected by Book Authority as one of the all-time best HR and Recruiting books. LEADERSHIP INSIGHTS In the last year, what seemed “far out” became the present reality. Everything from a technology standpoint accelerated. We don’t know what the “new normal” will look like, but YOU have the chance to shape it. What if life moving forward is as continuously uncertain as 2020? We continue on a path of trying to make a shorter application for hiring, but it is shortening compliance questions rather than identifying qualifications. In twelve months, what would a new employee need complete in order for you to consider it a great hire. Most people either don’t know or have metrics that are too vague. Learn to adapt and fit into a new environment. There is so much opportunity and hope as long as we don’t try to go back to “the way it was.”   QUESTIONS TO INSPIRE US TO ACTION What is some lesson, saying, or experience that continues to influence your leadership to this day? The idea of leaders being those who do the right thing and managers being those who do things right. Use three descriptors to finish this sentence: “A leader is…” Influential, purposeful, and empathetic. What is a question that leaders should be asking either themselves or others? How do I need to change and how do my people and their roles need to change substantially in the next three years? What book would you recommend to leaders? The Adaptation Advantage: Let Go, Learn Fast, and Thrive in the Future of Work by Chris Shipley and Heather E. McGowan If you could get every listener to start doing something THIS week to help them be a better leader, what would it be? Learn to unlearn. We need to unwire past mindsets that were made for a linear world. As a general life principle, is it better to ask “why?” or “why not?” “Why?” because people have lost their thirst for curiosity. People may pursue knowledge, but it is often in pursuit of expertise in a single area.   CONNECT WITH IRA Twitter: https://twitter.com/hireauthority (@hireauthority) LinkedIn: https://linkedIn.com/in/irawolfe (in/irawolfe) Instagram: https://instagram.com/googlizationnation (@googlizationnation) YouTube: https://youtube.com/irawolfe (+irawolfe) Website: http://besthrbook.com (http://besthrbook.com) Email: success@super-solutions.com   CONNECT WITH JOSH Instagram: https://instagram.com/joshuafriedeman (@joshuafriedeman) Email: josh@friedemanleadership.com   Want a FREE list of weekly action steps to improve your leadership? Download the https://www.leadershipactionlist.com/ (Leadership Action List) TODAY!

We kick off the new year with future-of-work strategist Heather E. McGowan, who talks about how a series of LinkedIn articles she wrote in 2014 led to being an internationally recognized keynote speaker, how continuous learning shapes the present and future of work, and her recent book, The Adaptation Advantage. Follow Heather E. McGowan via her https://www.heathermcgowan.com/ (Website), https://www.linkedin.com/in/heathermcgowan/ (LinkedIn) and https://twitter.com/heathermcgowan?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor (Twitter). Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The podcast covers a range of topics including digital transformation, enterprise strategy and innovation, customer research, design thinking, agile practices, journey mapping, and other related ideas. The podcast is based on Howard Tiersky's Wall Street Journal bestselling book, Winning Digital Customers: The Antidote to Irrelevance. Tiersky lays out a simple but detailed five-step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into alignment with today's digital world. http://www.twitter.com/tiersky (http://www.twitter.com/tiersky) http://www.linkedin.com/in/tiersky (http://www.linkedin.com/in/tiersky) http://www.facebook.com/h.tiersky (http://www.facebook.com/h.tiersky)

Does technology dictate the future of work? Or can we get smarter about how we leverage technology to create a better workplace (and world) for ourselves and the people around us?JD sits down with Heather McGowan, internationally-recognized speaker, author and future of work strategist, to explore the importance of taking a people-first approach to workplace evolution and why it's essential for businesses to put the frontline first.Grab Heather's new book The Adaptation Advantage: Let Go, Learn Fast and Thrive in the Future of Work and check out her featured AxoniCom LIVE session on-demand.Human + Machine: Reimagining Work in the Age of AI by Paul R. Daugherty and H. James Wilson (Accenture)Microsoft's Post-Pandemic Plan and Software's Role in Recovery (Forbes)Automation: Last Week Tonight with John Oliver (HBO)How the Jetsons Predicted the Future (AJ+)What will future jobs look like? | Andrew McAfee (TED)Future Predictions: Arthur C. Clarke Predicting the future in 1964 (WAW TV - REX 1)The 80 Percent is brought to you by Axonify. To learn how you can provide communication and training to your frontline workforce that actually works, visit axonify.com. If you have a frontline story you'd like us to explore on a future episode, let us know at podcast@axonify.comJoin the #FrontlineForward effort by visiting axonify.com/frontlineforward to access free training content, download the new 2020 State of Frontline Employee Training Report and subscribe for updates.Audio from Back to the Future, Terminator 2: Judgement Day and Last Week Tonight with John Oliver is used in adherence with fair use under Section 107 of the Copyright Act of 1976 for purposes such as criticism, comment, news reporting, teaching, scholarship, and research.

Heather E. McGowan is a future of work strategist who believes that everyone's #1 priority right now should be helping people adapt to rapid change - a conviction that has proved timely in light of recent events surrounding the COVID-19 pandemic. Recently Heather and co-author Chris Shipley published "The Adaptation Advantage", powerful book that challenges how we think about leadership, human potential and the way we work. Listen as host Lorri Rowlandson chats with Heather about the changing face of work, the importance of ongoing learning, the enormous amount of talent that remains untapped in the workplace, and why you shouldn't always necessarily hire the person with the most credentials on their resume. Visit Heather E. McGowan's website: https://www.heathermcgowan.com/ Follow Heather on LinkedIn: https://www.linkedin.com/in/heathermcgowan/ Order Heather McGowan and Chris Shipley's book, "The Adaptation Advantage": https://amzn.to/372hhPD Join The Adaptation Advantage Book Club to discuss the future of work with Heather, Chris Shipley and other readers: https://www.adaptationadvantage.com/book-club Originally aired 2/3/2020

Heather E. McGowan is a future of work strategist who believes that everyone's #1 priority right now should be helping people adapt to rapid change. Listen as host Lorri Rowlandson chats with Heather about the changing face of work, the importance of ongoing learning, the enormous amount of talent that remains untapped in the workplace, and why you shouldn't always necessarily hire the person with the most credentials on their resume. Visit Heather E. McGowan's website: https://www.heathermcgowan.com/ Follow Heather on LinkedIn: https://www.linkedin.com/in/heathermcgowan/ Pre-order Heather and Chris Shipley's book, "The Adaptation Advantage" (available April 14, 2020): https://amzn.to/372hhPD

Nexxworks Founder, innovation thought leader, keynote speaker and author Peter Hinssen had an insightful conversation with Future of Work strategist Heather E. McGowan about reskilling, identity, leadership in an uncertain and complex environment and redesigning education. Found out more about the future of work on www.nexxworks.com and www.heathermcgowan.com!