Podcasts about axonify

Frontline workers continue to grapple with long-standing challenges like burnout and inconsistent support. Axonify's annual Deskless Report examines these issues in depth, highlighting the most urgent needs and providing actionable insights to help organizations better equip their frontline teams for success.In this episode, a panel of ITK faves—Matthew Daniel (Guild), Al Dea (The Edge of Work) and Lori Niles-Hofmann (NilesNolan)—and host JD Dillon discuss answers to 5 critical frontline questions:How can we better support managers so they aren't forced to figure things out on the fly?How can we help employees deal with increasing cases of customer incivility?How can we close communication gaps between corporate and frontline teams?How can we foster community within frontline workplaces?How can we make sure frontline tech investments live up to the hype?Tune in for practical insights you can use to improve your frontline work experience today. For more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com.Download your copy of The Deskless Report 2024: axonify.com/desklessFollow our special guests on LinkedIn:Matthew DanielLori Niles-HofmannAl Dea

Retail managers are at a breaking point. Facing staffing shortages, burnout and labor hour reductions, they're struggling to keep operations running smoothly while balancing increasing demands. With the holiday season fast approaching, retailers are relying on frontline operations to deliver 20-30% of their annual sales at a time when inflation-wary consumers are reducing discretionary spending. How can corporate teams empower their managers to lead successful store teams during this critical season? Kit Campoy, a former retail manager with 20 years of experience and author of The Retail Leader's Field Guide, has a few ideas. She shared practical insights with ITK host JD Dillon about how corporate teams can empower store managers to navigate burnout, inspire their teams and foster strong in-store communities, all while gearing up for the busiest season of the year. This timely discussion is packed with actionable strategies for frontline success! Get your copy of Kit Campoy's book - The Retail Leader's Field Guide: https://a.co/d/8qlpL2y Join 2,000+ others and subscribe to her substack, “The Voice of the Frontline”: https://kitcampoy.substack.com/ Subscribe for ITK updates and show announcements at axonify.com/itkGet a copy of JD's book - The Modern Learning Ecosystem: jdwroteabook.com/  For more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com. 

Have you ever had two leaders telling you two different things that are in direct opposition to each other? It's a common dish served in foodservice, where franchised locations, channel teams or contracted locations mean that a worker might suddenly feel like they're sandwiched between more than one boss.And that disjointed experience makes it hard to rally employees around a consistent and engaging brand mission that enables and empowers employees to deliver guest experiences that drive loyalty and revenue.Enter Eurest USA, a contract foodservice company within Compass Group that's developed an award-winning recipe for delivering memorable food and guest experiences across 48 states and a wide range of restaurants and brands.Alison Lambert, Director of Engagement & Insights at Eurest, joined ITK host JD Dillon to share how the organization tackles the meaty challenge of ensuring its 16K+ team members are empowered to deliver a meaningful, consistent guest experience while connected to the same company-wide goals.Learn more about Eurest - Eurest-USA.comFollow Eurest on Instagram - instagram.com/eurestusaSupport Alison's charity of choice, Best Buddies International - bestbuddies.orgGet a copy of JD's book, The Modern Learning Ecosystem - jdwroteabook.comFor more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com.

On this podcast focused on cultivating great frontline leadership, JD Dillon (Chief Learning Officer at Axonify) reveals who holds the keys to creating great employee experience, how many companies think short-term vs. long term and hinder their results, what truly creates improved retention, engagement, and better customer experience, and much more. 

Frontline managers have the power to change lives. But 49% are burned out on a daily basis. If we're going to rely on them to run our businesses and take care of our people, they'll need our help.Monica Rothgery, former Chief Operations Officer of KFC U.S., joined JD Dillon to discuss the essential role frontline managers play in today's workplace. They explore practical strategies for helping managers balance corporate priorities, demanding customers and frontline needs. Sharing real-world stories and lessons learned from years spent managing restaurants, movie theaters and theme parks, they unpack why it's time to shift from managing to leading on the frontline. Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel.Grab a copy of Monica's book - Lessons from the Drive Thru - at monicarothgery.com.Subscribe for ITK updates and show announcements at axonify.com/itk.Get a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

Which companies provide the BEST customer service? Names like Disney, Zappos and Southwest Airlines immediately come to mind for their ability to deliver exceptional service while running efficient, safe and profitable businesses. But what if we told you that one of the world's greatest service cultures can be found at a deli in Ann Arbor, Michigan?Zingerman's Delicatessen opened its doors in 1982. Now, over 40 years later, the company operates 10 different specialty businesses, all working toward the goal of making the shopping and eating experience more memorable than ever. But Zingerman's is more than a deli or bakery or candy manufactory—it's a community rooted in a culture of service that elevates the customer AND employee experience.So how do you enable your frontline team to run a profitable business while delivering world-class customer service?ITK host JD Dillon finds out from Timo Anderson, Trainer at ZingTrain who shares how training, recognition and measurement come together to foster a service culture that brings customers back while driving business results.Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel.Learn more about Zingerman's culture of service: https://www.zingtrain.com/blog/building-a-culture-of-great-serviceGet more info on ZingTrain: https://www.zingtrain.com/Download Axonify's Employee Engagement Playbook: http://axonify.com/playbookSubscribe for ITK updates and show announcements at axonify.com/itk.Get a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

Well-trained, committed frontline workers are key to a retailer's success, but that's proving more and more elusive. With a worker attrition rate of about 60 percent, retailers are essentially replacing more than half their staff every year. That's a lot of churn. In this fireside chat, Christine Tutssel, co-founder of Axonify, Michael Appel, managing director and head of retail practice, Getzler Henrich and Associates, and Lauren Parker, director, Fairchild Studio discuss why investment in staff onboarding, training, development, communications and retention must come from the top, and how AI and technology can really make an impact. Watch the fireside to learn: Why staff and management turnover is so high today What Axonify's survey of 300 frontline managers revealed How technology like Axonify's tool can better foster management and frontline connections to make associates more successful How managers use the Axonify tool to train front-line employees about retail theft If retail leaders have the tools and tactics to tap into the business success that frontlines can drive Learn more about your ad choices. Visit megaphone.fm/adchoices

It's our smallest episode ever! But it's not the runtime that's shrinking, it's your learning strategy. That's right—we're talking about microlearning. Robyn Defelice, Consultant at RADLearning and co-author of Microlearning: Short and Sweet, joins JD Dillon for the latest on all things microlearning. They break down the key principles of microlearning design, discuss how AI is making microlearning more effective and explain why it represents the outcome-focused approach L&D needs right now. Plus, JD challenges Robyn to our first-ever Microlearning Melée game! They use their microlearning skills to solve common workplace problems. Connect with Robyn Defelice on LinkedInGet your copy of The Ultimate Guide to Microlearning Order a copy of Robyn and Karl Kapp's book Microlearning Short and Sweet from ATD's Bookstore or AmazonSign up for ITK show annoucements Binge-watch past ITK episodes on Axonify's YouTube channelConnect with Axonify in London, UK, at Learning Technologies on 17-18 AprilFor more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit axonify.com.

Creating compelling training content is tough. You're often forced to choose between building it on your own, which is time-consuming and expensive, or borrowing it from an off-the-shelf library, and we all know how disengaging generic training modules can be. What if you could leverage a proven method for telling powerful, meaningful stories to boost your training effectiveness? We're exploring the magic of video with the experts at Vyond. Enrique Olives and Craig Kingsbury join JD to discuss how video content makes workplace training and communication more relevant, efficient and effective. They'll also share tips for building high-impact videos and showcase Vyond's latest AI capabilities. Plus, we'll explain how Axonify's partnership with Vyond is helping companies overcome the limits of traditional off-the-shelf content.Watch the full video of this episode, plus past ITKs, on the Axonify YouTube ChannelSee how real-life organizations like GoHealth, American Express and Whole Foods Market use Vyond to create effective, high-quality video: https://www.vyond.com/case-studies/Explore Vyond Go, Vyond's AI-powered script and video creator: https://www.vyond.com/product/vyond-go/Connect with Enrique Olives, Head of Product Marketing at Vyond, on LinkedIn: https://www.linkedin.com/in/enriqueolives/Connect with Craig Kingsbury, Customer Success Manager at Vyond, on LinkedIn: https://www.linkedin.com/in/craig-kingsbury/Subscribe for ITK updates and show announcements at axonify.com/itk For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit axonify.com.

Four years—that's currently how long the typical employee sticks around before looking for new opportunities. But it wasn't always this way and median employee tenure has dropped 10.9% since 2012. The idea of staying with the same company for an entire career is a thing of the past thanks to high-profile layoffs, technological advancements, the rise of the gig economy and a renewed focus on work-life balance. People are starting to question the basic nature of employee loyalty so it makes sense that a new perspective is required.Michael Esau, SAP's Global HR Advisor, joins JD Dillon to explain why organizations must shift their focus from loyalty to advocacy. We'll explore how a strong advocacy program can enhance a company's brand reputation, attract top talent and create a more engaged, dynamic and productive workplace culture—even after employees inevitably leave.Whether you're an HR leader, a manager or simply interested in the future of work, this episode will provide you with actionable insights on harnessing the power of advocacy to transform your employee engagement strategies.Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel.Listen to The Human Factor Podcast from SAP. Read 6 Workplace Trends Leaders Should Watch in 2024 from Gallup. Review the Employee Tenure in 2022 Report from the BLS.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit axonify.com.

How do you survive toxic leadership that goes beyond bad managers? We're talking the kind of leaders who bully, intimidate and exploit their teams, creating a work environment that erodes trust, damages relationships and undermines the well-being of employees. If you have a toxic leader, what are your options? And how can your organization protect the workplace so employees feel safe to do their best work in an environment that's fundamentally inclusive, trusting and supportive?Loren Sanders shared some ideas on ITK! Loren is a coach, author and talent management consultant who helps non-HR people better understand how HR and business can work together to foster sustained organizational success. The author behind the book Empathy Is Not A Weakness: And Other Stories from the Edge joined JD to discuss ways to confront and combat toxic leadership for both professionals and organizations looking to overcome this unfortunate but common workplace obstacle.Watch the full video of this episode on the Axonify YouTube Channel.Grab a copy of Loren's book Empathy is Not a Weakness.Download Donald Taylor's 2024 L&D Global Sentiment Survey report.Get your copy of Forrester's Q4 2023 Learning Management System and Experience Platform Landscape Report.Watch Axonify's Supporting the Whole Human at Work session.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

Hello everyone! My name is Ladek and my guest for today is JD Dillon, an L&D expert who helps frontline employees do their best work every day. JD is currently the VP of Strategic Alignment at Axonify, founder of LearnGeek, and he's recently published his second book: The Modern Learning EcosystemIn this ‘very influential' conversation JD and I talk about00:00 › Start01:45 › JD's Current Endeavors, why he's located close to Disney World, and how it influences his work03:04 › Insights Into JD's Background, where he sheds light on his passion for supporting frontline employees and his journey through the world of learning and development05:57 › Why Influence — JD provides a compelling narrative on Why influence is considered the essential skill for L&D professionals today? And how he has seen its impact over the years10:55 › Reevaluate The Way You Learn — JD then ponders whether the term "learning" needs reevaluation within the professional lexicon to better align with adult education and workplace training17:55 › Integrals — We then shift gears to the challenges of integrating learning into the structured, scalable frameworks of large organizations, seeking a balance between systematic approaches and individual learning needs25:17 › JD Offers Real-World Examples that highlight the discrepancies between problem-solving as a consumer, versus navigating the complexities within corporate settings27:20 › Questioning? — We explore the art of questioning within the learning process, discussing the transition from identifying the right questions to applying AI in enhancing workplace performance31:37 › Buy More Proactive — JD then discusses proactive strategies in L&D, emphasizing the significance of data-driven decision-making in shifting from reactive problem-solving to anticipatory learning initiatives42:18 › Tactics  — JD shares his favorite creative problem-solving tactics, including the improv classic "yes, and" approach, and reveals how understanding the day-to-day reality of job roles can significantly enhance learning outcomes. Subscribe for the latest news, practice and thought leadership at eLearnMagazine.com

"We don't have time for learning!” How many times have you heard this objection in your L&D career? There's just too much going on in the operation to make time for L&D activities. Plus, people are already overloaded with compliance training. This means learning is often seen as a distraction from work rather than an essential part of the job. How do we make learning a top priority, even in the busiest workplace? And how do we evolve the role of L&D from compliance-focused order takers to strategic business partners trusted to solve the organization's biggest performance challenges? In this episode of ITK, we're asking Dr. Keith Keating, Chief Learning & Development Officer at BDO Canada and author of the new book, The Trusted Learning Advisor. Keith will explain how L&D can live up to its full potential by establishing credibility with stakeholders, delivering value for organizations and positively impacting employees' lives.​For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

When should you PUSH training to employees, and when should you make learning resources available for people to PULL on their own?Daniel Johnson and John Parsell from Merck sit down with JD Dillon to discuss the challenges of balancing the push/pull reality of workplace learning. They explore the complexities of L&D within a highly-regulated industry and the problems that can arise when employees get overloaded with required training. Daniel and John also provide practical tips for leveraging technology to balance push/pull learning and helping stakeholders understand why every problem doesn't require a training solution.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

Think back to your most memorable hotel experiences. What do they have in common?Moments of delight. It's when you're greeted by name at reception. Or when that bottle of champagne suddenly appears in your room. Or when an associate goes out of their way to get you that dinner reservation. Those are the moments that build lifelong loyalty.But those moments are hard to scale. How do you empower associates across the world to deliver this top-tier experience, while still maintaining the brand consistency that guests are accustomed to? For Dara Pinke, Vice-President of Learning and Engagement at Jumeirah Hotels & Resorts, it comes down to empowering your people to problem solve. And it's not always easy.On In The Know, Dara joins JD Dillon to discuss how Jumeirah enables its people at 26 luxury properties across the Middle East, Europe and Asia to deliver those moments of delight every day. They'll explore how Jumeirah fits learning into the workflow for the multiple lines of business within each resort, and the critical role frontline managers play in balancing associate empowerment and brand consistency.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

Great customer service in healthcare is essential but includes added expectation thanks in part to the sensitivities and vulnerabilities associated with the industry. People want to be treated with respect and empathy and have easy access to reliable, accurate information. But providing this type of experience can be a challenge when you have thousands of employees across multiple business units. How do you make sure each customer gets the same top-notch experience during every interaction?Sam Anderson, Director of Customer Experience Learning and Development at Cardinal Health, joins JD Dillon to share his team's award-winning approach to customer service training. Sam explains why it's important to start with the end in mind by identifying critical business metrics to measure the impact of your learning strategy. He breaks down the key components of the company's EASEE program and explains how they applied microlearning and coaching to reinforce key customer service skills.Read the Cardinal Health EASEE case study in Training Magazine.Download the Grocery Enablement Toolkit at http://axonify.com/toolkit Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

AI is already taking on tasks typically completed by people. It's answering contact center calls, taking drive-thru orders and writing marketing copy. Companies are betting on AI to reduce costs, alleviate staffing challenges and improve efficiency. But where does this leave workers? Is AI just going to replace people, or can this technology actually make work more human? Join Juan Naranjo and JD Dillon as they share ideas for leveraging AI to improve the employee experience. Juan applies AI in his work as Senior Manager of Corporate Design and Development in the Canadian telecommunications industry and JD's spent 10 years leveraging AI as an L&D professional and technologist. Together, they'll show you how AI can make your workplace more efficient, creative and human. In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

In this episode of the Become an IDOL podcast, host Dr. Robin Sargent interviews JD Dillon, the Chief Learning Officer at Axonify and author of the book The Modern Learning Ecosystem. JD discusses his background transitioning from operations management into learning and development, focusing on supporting frontline workers. He shares examples of understanding workers' needs and problems to design effective performance support solutions rather than traditional training. JD emphasizes the importance of focusing on problem-solving over learning and using a variety of tactics beyond just courses.   Tune in to find out: - How JD made the transition from operations management into learning and development while working for Disney - JD's example of redesigning performance support for grocery store employees by understanding their workflow and challenges - JD's advice to focus on understanding problems rather than "learning" and using a variety of tactics beyond just courses to solve problems Connect with JD on LinkedIn Are you looking for a no-nonsense formula for creating engaging courses and training? Check out my new book, The Do It Messy Approach: A Step-by-Step Guide for Instructional Designers and Online Learners (IDOLs) on Amazon.

To celebrate AxoniCom 2023 taking over Nashville, host JD Dillon invited some of the conference's movers and shakers to ITK.Foot Locker's former CEO Dick Johnson discussed what attendees can expect from his fireside chat with Axonify Co-founder and CRO Christine Tutssel. Then, Dessy Daskalov, Axonify's SVP of Development, shares three nuggets about Axonify and AI. And Vijitharan Nageswaran, podcast host, Axonify's Principal Solutions Consultant—and the big show's mainstage MC!—shares what to look forward to as a first-time AxoniCom attendee.This episode also takes a short detour with a look back at our past conferences and some of the unforgettable frontline insights from AxoniCom since it started in 2015.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

How do you build a truly great and healthy workplace culture, and what does it take to bring the values posted on office walls to life, every single day?Melissa Daimler, CLO at Udemy and author of "ReCulturing: Design Your Company Culture to Connect with Strategy and Purpose for Lasting Success," joins JD to explore the key elements of building exceptional workplace cultures and how behaviors, processes and practices intersect to shape the outcome.Melissa and JD also discuss how remote work impacts (and can even contribute) to an effective company culture and why it takes more than a robust course catalog to become a true learning organization.Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of Melissa's book - ReCulturing - at melissadaimler.com/reculturing-book. Get your ticket for AxoniCom 2023 in Nashville this October at axonify.com/axonicom. Grab a copy of JD's book - The Modern Learning Ecosystem -at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

What do today's employees want in a job?Dr. Steven T. Hunt, Ph.D., SAP's Chief Expert of Technology & Work, joins JD Dillon to share his perspective on what it takes to create a desirable workplace. Steve digs into trendy topics, like generational differences and remote work, and explains why they're distractions from the important ideas organizations should focus on: job design and human psychology. Steve also talks about his new book, Talent Tectonics, and how it can help companies design work experiences that attract, enable and retain exceptional employees.Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of Steve's book at talenttectonics.com. Get your ticket for AxoniCom 2023 in Nashville this October at axonify.com/axonicom. Grab a copy of JD's book - The Modern Learning Ecosystem  at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

This week I had an enriching conversation with JD Dillon, Chief Learning Officer at Axonify where we unpacked the complexity of how AI is revolutionizing the workspace, specifically for frontline workers. We often hear about how AI is the future of business, but JD and I dive into why it's not merely a technological shift—it's a human one. For managers, HR professionals, and frontline employees alike, this discussion is filled with insights that will fundamentally alter how you think about AI in the workplace. Have you reflected on how AI could make work more satisfying? We delve into some of the unlikely opportunities AI presents, like building a career ladder in the least expected roles. We highlight the necessity for adaptability and the benefits it brings to the workforce, opening up new avenues for job satisfaction and career growth. Throughout our discussion, we mention buzzwords like 'upskilling', 'cross-skilling', and 'adaptive learning'. Rest assured, we don't just throw the terms around but delve into how these concepts can be integrated into a robust frontline talent strategy for a transformative impact. So go ahead, click that play button and let's delve into this compelling topic. If you find this conversation valuable, please give us a like and don't forget to subscribe for more thought-provoking content. ***** Show Notes ***** 0:00 - Introduction 5:25 - Response to the AI Hype Cycle 13:25 - Involving Front-Liners in the Change 18:25 - What's Changing; What's the Same 36:22 - How AI Is Improving the Experience 48:43 - Transforming the Cashier Job 54:20 - Call to Executive Leadership --- Support this podcast: https://podcasters.spotify.com/pod/show/learningtechtalks/support

How much learning technology do you actually need?Rachel Horwitz joins ITK to discuss learning tech optimization. Rachel has managed HR and L&D practices at Mars, The Estée Lauder Companies and ConvaTec. Now her team at Learning Culture Partners helps organizations improve the utility, scalability and cost-effectiveness of their learning tech ecosystems. If you want expert tips on how to get maximum value and impact from your technology investments, join Rachel and JD for this spirited conversation! Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Donate to SOS Children's Villages at www.sosflorida.com. Grab your ticket for AxoniCom 2023 in Nashville this October at axonify.com/axonicom. Grab a copy of JD's book - The Modern Learning Ecosystem  at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

We're celebrating the release of Learning Experience Design Essentials, the new book from one of our favorite ITK guests, Cara North!Cara's gone from “accidental instructional designer” with Amazon to L&D director with Circulo Health to literally writing the book on modern learning design. Now she joins JD for a rousing game of Agree to Disagree! where they both share their takes on the hottest questions in L&D. Watch the full video of this episode on the Axonify YouTube Channel.Pick up a copy of Cara North's new book Learning Experience Design Essentials at td.org/book/learning-experience-design-essentials. Subscribe for ITK updates and show announcements at axonify.com/itk.Grab your ticket for AxoniCom 2023 in Nashville this October at axonify.com/axonicom. In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

Who deserves the chance to get better at their jobs?Everyone, of course! And while the answer is obvious, delivering on that promise is more nuanced than you may realize.Diane Elkins, co-founder of Artisan E-Learning and founding member of Inspire Accessibility, joins JD to share practical insights for improving equity in workplace learning and explains why accessibility is about so much more than checking regulatory boxes. She debunks common accessibility myths, highlights frequent learning design mistakes and provides proven tips for selecting partners that truly prioritize accessibility.Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Donate to support Canine Assistants.Grab your copy of Everything you need to know about frontline enablement.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

In this episode, Robin speaks with JD Dillon about the impact of AI on the future of work, and the importance of not being short-sighted with this technology. There is an ever-increasing need for critical thinking, and trust, transparency, and collaboration are key factors in AI adoption. JD encourages L&D professionals to engage with stakeholders and align their strategies with the organisation's vision for AI. About JD DillonJD Dillon is the founder of LearnGeek, where he helps organisations rethink how they enable their employees. Over the past 20 years, he has worked with some of the world's most dynamic brands, including Disney, Kaplan, AMC and Axonify. Today, he is the world's foremost expert on frontline learning and engagement as well as a prolific author and speaker in the global HR and L&D communities.Key takeaways:AI represents a significant shift in our relationship with technology, comparable to the introduction of the internet and mobile devices. It's not about the quick-win – organisations need to see things long-term and should consider how it can fundamentally transform work processes and tasks.Trust and transparency are crucial for successful AI adoption: organisations must address data quality and knowledge management practices to establish trust in AI systems. L&D professionals should actively engage with stakeholders and align their strategies with the organisation's vision for AI-enabled technology.It is the perfect time to discuss how we can shape the future of work. Organisations need to actively participate in defining how AI supports work and learning, ensuring that it enhances productivity, decision-making, and overall employee experiences. The integration of AI in the workplace requires a balance between automation and human decision-making, and critical thinking will remain crucial in assessing AI-generated contentSegmented time stamps:(00:00) We need the think about how AI shift what organisations do(02:43) What AI means for the future of work(07:47) What AI means to be human(10:39) What is L&D's role in AI technology?(15:32) Why trust in technology is crucial for future success(19:38) Skills in trust, critical thinking, and human decision-making(23:29) JD's greatest gem of wisdom when it comes to AI and L&D Links from the podcast Connect with JD on LinkedInVisit JD's WebsiteListen to JD's interview about continuous learningListen to JD's interview about modern learning ecosystems 

“Retail employees have the biggest impact on your financial result as an organization.” Debbie talks with Carol Leaman, CEO at Axonify, about how to re-think communication with your front-line workers and how massive of an impact their customer interactions make. Links mentioned:Follow Carol on LinkedIn

What's the secret to anytime, anywhere training? This week's guest makes the case for video.JD Dillon, Founder and Principal of LearnGeek and Chief Learning Officer at Axonify, joins this episode of The Visual Lounge. He explains how video can be used to train frontline workers, how it adds unique value for learners and why the communicator of the message is crucial to impactful video content. Plus, JD shares the story behind his book, The Modern Learning Ecosystem, and why, despite its power, video isn't always the right medium to use. Learning points from the episode include: 0:00 – Intro 2:14 – JD's first steps into video 6:27 – Defining success in video 8:47 – One tip to make better videos with learning outcomes 12:21 – The challenges of creating learning content for frontline workers 17:59 – Why training needs support from everyone in the organization 23:04 – When is the video the right medium? 26:33 – Harnessing video the right way 27:55 – Anyone can create video! 30:14 – Details on JD's book 34:28 – JD's Speed Round 41:10 – JD's final take 42:11 – Outro Important links and mentions: Follow JD on LinkedIn Visit the LearnGeek website Visit the Axonify website Follow Axonify on Twitter The Modern Learning Ecosystem Framework

If you want tried-and-tested tactics to keep your people engaged and invested in the success of your business, look to startups. If larger organizations can successfully tap into that agile innovation … you've got the potential for magic.Endy, Canada's leading online mattress brand, is building a culture of deliberate and continuous learning that starts on day one. The goal? Build out a team of experts who can pivot quickly to act in the company's best interest, every single day.Join Gloria Chau, Endy's Manager of Learning and Development, and Axonify's JD Dillon as they explore Endy's foundational learning culture and identify key learnings that larger enterprise companies should keep top-of-mind in the face of constant change.Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Donate to support Furniture Bank.Learn more about Max, Axonify's latest AI-powered innovation. In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

In this episode, we are joined by guest JD Dillon to discuss his modern learning ecosystem framework and its importance in a constantly changing environment. Tune in as JD delves into tactics for influencing different departments, reinforcement and retention mechanisms, and why we need to eliminate the need for formal learning  About JD Dillon  JD Dillon strongly believes in the power of help. He is the founder of LearnGeek and helps organisations rethink how they enable their employees. Over the past 20 years, he has worked with some of the world's most dynamic brands, including Disney, Kaplan, AMC and Axonify. Today, he is the world's foremost expert on frontline learning and engagement as well as a prolific author and speaker in the global HR and L&D communities.Key takeaways:What ‘modern' means in the Learning Ecosystem Framework: there is a vagueness of the term "modern”, and JD Dillon seeks to define it in his book. It's about the importance of being prepared for change, and the need to establish flexible and agile systems and processes. It's important to provide a stable foundation for a good experience despite the constantly changing environment.The importance of influence in building learning culture in organisations: There is a need for everyone in the organisation to prioritise learning. There are a number of tactics for influencing different departments and individuals to shift their mindset towards learning and development. Consider how to convince executives to adopt new ways of sharing information, and challenge outdated perspectives on learning and development.The integration of knowledge management, Learning & Development, and corporate communications: a curator in the organisation can help solve problems instead of prioritising departments. Explore how to incorporate information flow and solve systemic issues.Segmented time stamps:[01:46] Insights from his book ‘The Modern Learning Ecosystem'[04:44] A framework to help connect tools for learning solutions[09:19] The disconnect in organisations hinders problem-solving and learning[13:19] Differentiating shared knowledge vs. performance support[17:46] How to influence everyone in the organisation[24:00] Embracing learning as a constant, and why reinforcement is vital[30:56] Replacing the word ‘Learning' with ‘Helping' in our job titlesLinks from the podcast:Read the The Modern Learning Ecosystem - A New L&D Mindset for the Ever-Changing Workplace  Connect with JD Dillon on LinkedInVisit the JD's website Learning GeeksAnother Learning While Working podcast interview with JD Dillon on continuous learning and how it links with personalised learning

Learning in the flow of work can be an incredibly effective tool for continuous improvement and employee engagement. Axonify is a technology company that develops mobile learning for frontline workers in industries ranging from retail to finance. Employees learn skills and gain knowledge as needed and have stretch learning opportunities to advance in their role. I'm pleased to have the President and CEO of Axonify on the show to discuss how learning can be built into the flow of work and the opportunities it opens. Carol Leaman, CEO of Axonify, a learning and communications company focused on frontline enablement in Waterloo, Canada. Prior to Axonify, Carol was the CEO of PostRank Inc., a social engagement analytics platform she sold to Google. She was also the CEO at several other technology firms, including RSS Solutions and Fakespace Systems. Carol is a celebrated entrepreneur and trailblazer who has won multiple awards, and whose articles appear in leading learning, business and technology publications. She also sits on the boards of many organizations and advises a variety of Canadian high-tech firms. Carol Leaman: https://axonify.com/team/carol-leaman/ Axonify: https://axonify.com

Did you know the average person will have between 3 and 7 different careers over the course of their professional lives?We explore modern tactics for career development with Al Dea, Leadership Development Consultant and host of The Edge of Work podcast. Al's work has been cited in The Wall Street Journal, Time, Fast Company and The World Economic Forum. Now he joins JD on ITK to redefine concept of a career in the modern workplace, including:What's wrong with the phrase "employees should own their careers"Why career building is a team sportThe role managers must play in enabling career developmentWhether you should follow passion or skill when charting a career pathHow to know when its time to move onAl and JD also share their own career journeys and key insights they've picked up while working with companies like Disney, Deloitte and Salesforce.If you're actively looking for your next role, starting to think about making a change or looking to expand your professional network, this episode is for you!Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

Elizabeth Thompson (Founder and Chief Experience Officer for Intuitive Quest) has seen it all in her 20-plus year career in HR. From mass layoffs at Starbucks during a recession to having a front row seat to a Chapter 11 experience with Southeastern Grocers as the Chief People Officer and how the grocer came out of the experience not only wiser but transformed to a level that resulted in a Harvard Business School case study on their cultural transformation. Elizabeth has witnessed seismic global shifts that have impacted how we support employees and develop leaders, and created a framework for how organizations can embrace change and build trust while staying open and agile enough to continuously adapt.Elizabeth joins JD Dillon (Axonify) to chat about how positive change starts with good leadership and that a focus on 3 core pillars—communication, leader training & development and data that proves impact to stakeholders—combined with a willingness to be vulnerable and tear down old structures can lead to a breakthrough.Read the full Grocery EX Snapshot from Axonify at axonify.com/GroceryEX.Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

How do we make it easier for frontline workers to do their jobs?It's a simple question, but the answer is more nuanced than you might expect. RedThread Research asked over 500 employees and 50 leaders from a wide range of industries and job functions about what's working—and what's not—when it comes to enabling the success of their teams for its recent report, Getting Real About the Frontline Workforce. Join report authors Heather Gilmartin Adams and Dani Johnson and Axonify's Josh Felix as they unpack the findings from this pivotal report to learn what organizations are doing to drive progress—and what barriers they still need to overcome. They explore the connection between stability and high performance, the disconnect around employee development, the rise and fall of frontline recognition and more.Grab a copy of "Getting Real about the Frontline Workforce" from RedThread Research (ungated) at axonify.com/redthread. Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

We're settling the debate on gamification—again!Join us for a rewind (not rerun) of our most popular episode to date. Karl Kapp—the man who literally wrote the book on the subject—joins JD for a no-nonsense conversation on the dos and don'ts of gamification. Karl plays the ITK Game and explains how you can increase engagement, boost knowledge and super-size the fun by blending game mechanics within your learning programs.Karl also gives us an update on his YouTube series, The Unofficial, Unauthorized History of Learning Games. If you've ever wondered what L&D can learn from Candy Land, be sure to check it out!Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

We're jumping into our DeLorean to discover the future of L&D!2023 is a critical year for the L&D profession. After three years of nonstop disruption, L&D pros have an opportunity to define the role they'll play in the future of work. To make smart investments, they must get past the hype and focus their limited time and resources on the best ideas. But how can L&D specialists determine which ideas are worth pursuing and which will fade out fast? It's not like they have a time machine—or do they?Join Donald H Taylor and JD Dillon on a journey back to the future of L&D! Don's had his finger on the pulse of the industry for years thanks to his annual Global Sentiment Survey. Don and JD will turn back the clock to find out how the biggest trends impacted the workplace over the past two decades. Then they'll travel 88 mph (or 142 kph) to explore new ideas that are shaping the future of L&D, including AI, reskilling and the metaverse.Dona also provides a sneak peek into the Learning Technologies Conference happening May 3-4 in London, England.Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

This conversation gets SPICY!!!With a marketplace full of options and new competitors emerging daily, it's more difficult (and expensive) than ever to attract and retain customers. Today's buyers aren't just looking for vendors; they're searching for partners who are dedicated to shared success. That's why an awesome customer education program is essential to improving retention and growing your brand. Ryan Dillon, Vice President of Corporate Development at Thought Industries, joins JD Dillon to break down the essentials of a solid customer education program and connect over some common ground—they have the same last name, both work in tech and are both online talk show hosts! Ryan's show Hot Takes is inspired by the popular YouTube chicken wing/celeb interview series Hot Ones. So, to make our guest feel at home, as the conversation around how to build a rad customer education program heats up, Ryan and JD eat increasingly spicy chicken wings. Get ready for 2 Dillons, 7 hot sauces and 25 minutes of fun on this ITK episode! Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

In this episode of Beltway Broadcast, your Metro DC Chapter of ATD hosts JD Dillon. JD became a learning and performance expert over two decades working in operations and talent development with dynamic organizations, including Disney, Kaplan, and AMC. He continues to apply his passion for helping people around the world do their best work every day in his role as Axonify's Chief Learning Architect. JD is also the author of The Modern Learning Ecosystem: A New L&D Mindset for the Ever-Changing Workplace. In this episode, JD shares a practical approach for navigating nonstop workplace change and discusses tips that will help employees solve today's biggest problems while building the knowledge and skills needed to seize tomorrow's opportunities. If you'd like to learn more about JD, visit his website. For more info about the Metro DC Chapter of ATD, visit DCATD.org.  Episode Credits: Series Announcer: Julie Waters Hosts: Christina Eanes, Stephanie Hubka, and Halyna Hodges

Do you remember the end of Charlie and the Chocolate Factory (the original, not the remake)? Charlie, Grandpa Joe and Willy Wonka board the Great Glass Wonkavator. It's not an elevator because “an elevator can only go up and down, but the Wonkavator can go sideways and slantways and longways and backways … and any other ways you can think of …”A flying elevator isn't just a fun way to end a movie—it's also the perfect metaphor for career development in today's workplace!Join Lori Niles-Hofmann (Senior EdTech Transformation Strategist at NilesNolen) and JD Dillon as they break down the concept of the skill-based organization. They explain why career paths are an outdated notion and how continuous upskilling fosters organizational agility, staves off disruption and empowers workers to seize new opportunities. This is a can't-miss episode for anyone building a skill-based talent strategy!Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.Learn more about and donate to Dreamflight at www.dreamflight.org.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

AI is everywhere!ChatGPT can write quirky poetry. Bing can summarize entire webpages. Stable Diffusion can make U.S. presidents look like Pixar characters. The technology is impressive, but how will this next wave of digital innovation impact the employee experience?Join JD Dillon as he dives into the potential benefits and risks for AI at work with a very special guest: AI. That's right! JD  stretches the limits of AI-powered tech by conducting a live interview with a fully digital guest. Together, they explore a range of AI workplace applications, from recruiting and training to engagement and talent mobility. JD also shares questions you MUST ask before introducing AI-enabled tech in your organization.Watch this episode on the Axonify YouTube Channel to get a real sense of what generative AI can do! Check out the AI-powered tools used to create this episode:ChatGPTSynthesiaMidjourneyD-IDResembleAxonifySign up for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

What if you could transform disruption from a BIG, SCARY force into a personal strategy for success?Shawn Kanungo brings his passion for storytelling and unique lens on disruptive innovation to ITK. His new book  - The Bold Ones - is a playbook for putting new ideas into action and levelling up your career. Shawn and JD discuss the impact of disruption on today's workplace, why Shawn thinks the best way to get ahead is to try and get fired, the myth about best practices and what it takes to get people to embrace change rather than fear it. Check out this energy-packed episode with

Budgets are tight. Time is tighter. L&D often shifts from critical business strategy to unnecessary distraction when people are asked to do more with less. “We don't have time for learning” becomes a common objection. How can organizations close skill gaps and deliver business value without constantly disrupting the operation?Bob Mosher, Founding Partner and Chief Learning Evangelist at APPLY Synergies, wrote the book on workflow learning—literally. He joins Josh Felix from Axonify to discuss the missing ingredient in most L&D strategies— sustainment—and why it's essential to delivering business value. Bob also explains why L&D needs to spend more time getting to know its audience and how they do their jobs before jumping into solution design.Sign up for ITK updates and show announcements at axonify.com/itk.Watch the full video of this episode on the Axonify YouTube Channel.Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

In this episode of The Retail Perch, Gary returns to join Shekar in welcoming Carol Leaman. Carol is the CEO of Axonify Inc., a company that delivers fun training and communications to frontline employees. In this episode learn why companies like Kroger and Walmart have used Axonify to communicate with their frontline employees. The three discuss the effects the pandemic had on Axonify, digitization of employee training, retail workforce predictions and much more!

Is it HYPE or HAPPENING?That's the question we answer on this ITK as we explore the BIGGEST employee experience trends for 2023. There are lots of articles, podcasts and webinars out there right now telling you what to care about this year as L&D, HR and EX professionals. But are those topics really worth your limited time, resources and investment?Jordan Ekers (VP - Product Marketing at Axonify) joins JD to break down the hype machine. We get past the headlines and share practical insights into …Economic uncertaintyLayoffs and labor shortagesManager burnout and supportAI in the workplaceSkill-based talent strategies Remote and flexible workDoing more with lessSign up for ITK updates and show announcements at axonify.com/itk.Download the brand new Deskless Report - Retail Edition.Watch the full video of this episode on the Axonify YouTube Channel.Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

Empower your employees to bring their whole selves to work!Jenifer Calcamuggi, Director of Learning and Talent Development at Shake Shack, joins JD to explore the role of talent development in shaping the future of work. Jenifer explains why topics like resilience, wellbeing and fulfillment are essential focus areas in today's workplace. We discuss transforming jobs into careers through continuous people development. Jenifer highlights an underestimated pool of new corporate talent — transitioning teachers — and the unique skills they bring to workplace learning.Sign up for ITK updates and show announcements at axonify.com/itk. Watch the full video of this episode on the Axonify YouTube Channel.Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com. In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

JD Dillon, chief learning officer at Axonify and founder of LearnGeek,  joins Accidental Trainer to share how L&D teams can support their workplace through disruption. We discuss several topics inspired by his new book, The Modern Learning Ecosystem, including: how a mindset shift is the critical first step to navigating constant change; how organizations can use the Modern Learning Ecosystem Framework to create right-fit solutions; the role of technology in learning ecosystems; and advice for anyone with limited budgets and time. Resources: JD's website: https://www.learngeek.co/mle-framework/ JD's book, The Modern Learning Ecosystem: https://www.td.org/book/the-modern-learning-ecosystem JD's LinkedIn: https://www.linkedin.com/in/jddillon/ Blog Article: The Problem With Learning in the Flow of Work: https://www.td.org/atd-blog/the-problem-with-learning-in-the-flow-of-work

We're celebrating the launch of JD's new book!The Modern Learning Ecosystem dropped on November 29th. It's a call to action for L&D to rethink their practices to help employees keep pace with change, solve today's biggest problems and build the knowledge and skills needed to seize tomorrow's opportunities.JD invited L&D's most well-known authors to join the party, including Elaine Biech (The Art and Science of Training), Karl Kapp (The Gamification of Learning and Instruction) and Cara North (Learning Experience Design Essentials).Find more info on JD's new book at jdwroteabook.com. Follow Axonify on LinkedIn for a chance to win a copy over the next few weeks.Donate to Axonify's Movember fundraising effort.Watch the full video of this episode on the Axonify YouTube Channel.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

Make sure employees feel like they belong from Day 1!Belonging is a fundamental human need. We seek out people and places that accept us for who we are. This drive for connection extends into the workplace where a strong sense of belonging can improve engagement and performance. What steps can organizations take to foster belonging, boost trust and create enthusiastic brand advocates?David Bator, Director of the Achievers Workforce Institute, joins JD to explore the importance of belonging in today's workplace. David explains why companies that foster belonging have 3x higher productivity, engagement and job commitment. He shows you how to bring the 5 pillars of belonging - welcomed, known, included, supported and connected - to life within your organization.Watch the full video of this episode on the Axonify YouTube Channel.Download the 2022 Culture Report: The Tech-Enabled Employee Experience from Achievers Workforce Institute.Pre-order JD Dillon's new book - The Modern Learning Ecosystem - before it drops on November 29, 2022! Learn more at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

42% of deskless workers want to quit. Why?This is a must-answer question for companies trying to attract and retain workers in a tight labor market. Frontline employees have more options than ever thanks to rising wages, remote positions and gig work. The best gift you can give your frontline teams this holiday season is the exceptional employee experience they deserve. They are doing the heavy lifting after all!Luckily, we have the information you need to get started.JD and Josh Felix from Axonify uncover the biggest insights from The Deskless Report. Find out what matters most to frontline workers - directly from frontline workers. Identify critical disconnects between corporate leaders and frontline teams that erode trust and hamper performance. Explore the essential role frontline managers play in fostering a happy, engaged and productive deskless workforce.Download your copy of The Deskless Report at axonify.com/deskless.Watch the full video of this episode on the Axonify YouTube Channel.If you're listening from the US, be sure to get out and VOTE on November 8th! Visit vote.org for local voting information.Pre-order JD Dillon's new book - The Modern Learning Ecosystem - before it drops on November 29, 2022! Learn more at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.