Podcasts about jd dillon

Episode Summary: In this episode of the Solar Maverick Podcast, Benoy Thanjan speaks with JD Dillon, Chief Marketing and Customer Experience Officer at Tigo Energy. This conversation dives into how Tigo is transforming residential solar with a smarter, service-driven approach. JD shares insights from his unique career journey — from West Point and semiconductors to helping lead the turnaround at Enphase, and now steering Tigo's growth as a public company. The discussion explores the growing importance of software and service in solar, the booming market for repowering legacy systems, and why bipartisan support makes solar a winning issue across the political spectrum. JD also highlights lessons from semiconductor manufacturing, the value of veteran leadership in clean energy, and how Tigo's open ecosystem and installer-first mindset are setting the company apart. Key Topics Covered: Tigo's evolution from MLPE to full energy solutions Why service and software will define the next era of solar Repowering as a high-growth opportunity for residential solar How open ecosystems and rapid install feedback drive innovation The intersection of military leadership and renewable energy U.S. vs. global rooftop solar adoption rates — and how to catch up What the solar industry can learn from semiconductors Why solar transcends political divisions and continues to scale Trends in storage, energy independence, and grid resilience Benoy Thanjan Benoy Thanjan is the Founder and CEO of Reneu Energy and he is also an advisor for several solar startup companies.  He has extensive project origination, development, and financial experience in the renewable energy industry and in the environmental commodities market.   This includes initial site evaluation, permitting, financing, sourcing equipment, and negotiating the long-term energy and environmental commodities off-take agreements. He manages due diligence processes on land, permitting, and utility interconnection and is in charge of financing and structuring through Note to Proceed (“NTP”) to Commercial Operation Date (“COD”). Benoy composes teams suitable for all project development and construction tasks. He is also involved in project planning and pipeline financial modeling. He has been part of all sides of the transaction and this allows him to provide unique perspectives and value. Benoy has extensive experience in financial engineering to make solar projects profitable. Before founding Reneu Energy, he was the SREC Trader in the Project Finance Group for SolarCity which merged with Tesla in 2016.  He originated SREC trades with buyers and co-developed their SREC monetization and hedging strategy with the senior management of SolarCity to move into the east coast markets.  Benoy was the Vice President at Vanguard Energy Partners which is a national solar installer where he focused on project finance solutions for commercial scale solar projects.  He also worked for Ridgewood Renewable Power, a private equity fund, where he analyzed potential investments in renewable energy projects and worked on maximizing the financial return of the projects in the portfolio.  Benoy also worked on the sale of all of the renewable energy projects in Ridgewood's portfolio.   He was in the Energy Structured Finance practice for Deloitte & Touche and in Financial Advisory Services practice at Ernst & Young.  Benoy received his first experience in Finance as an intern at D.E. Shaw & Co., which is a global investment firm with 37 billion dollars in investment capital. He has a MBA in Finance from Rutgers University and a BS in Finance and Economics from the Stern School of Business at New York University.  Benoy was an Alumni Scholar at the Stern School of Business.    James (JD) Dillon CHIEF MARKETING & CUSTOMER EXPERIENCE OFFICER at Tigo Energy JD leads branding, demand generation, and communications functions in addition to the technical service and support teams at Tigo Energy. His experience spans the U.S. Armed Forces, semiconductors, solid-state drives, as well as solar hardware and software solutions. His functional leadership has impacted pricing, new product introduction, customer experience, and communications at all levels. Prior to joining Tigo in 2020, JD spent over 3 years as the VP of Marketing and Pricing at Enphase Energy. Stay Connected: Benoy Thanjan Email: info@reneuenergy.com  LinkedIn: Benoy Thanjan Website: https://www.reneuenergy.com   JD Dillon Website:  https://www.tigoenergy.com/ Linkedin:  https://www.linkedin.com/in/jd-dillon/   Summer Solstice Fundraiser Join Reneu Energy, Positive Deviancy, and the Solar Maverick Podcast for the 2025 Summer Solstice Fundraiser! Celebrate the warm weather with us at the Summer Solstice Fundraiser, hosted by Reneu Energy, Positive Deviancy ,and the Solar Maverick Podcast. This special evening will take place on Thursday, June 5th, from 6 PM to 10 PM at Hudson Hall in Jersey City, NJ. We'll also be raising funds for the Let's Share the Sun Foundation, which aids impoverished communities in harnessing solar energy. Event Highlights: -Venue: Hudson Hall, a Czech biergarten and smokehouse co-owned by Benoy, CEO of Reneu Energy. -Time: 6 PM to 10 PM, with delicious food throughout the evening. -Tickets: $50 https://www.tickettailor.com/events/reneuenergy/1653652  

For CMOs, strategy is as much about what not to do as it is about what to focus on. In this episode, we explore the transformative power of focus with three marketing leaders who have mastered the art of saying "no" to the nonessential.   Highlights include:  JD Dillon shares how Tigo Energy's "Green Glove Service" transformed customer service into a brand differentiator and rallied the entire organization around a simple, powerful concept.   Laura Beaulieu discusses her approach at Holistiplan to amplify customer voices through webinars and referrals, focusing on building an influencer pipeline that converts loyal customers into brand advocates.  Kevin Briody explains how Edmentum consolidated multiple websites to simplify the customer experience, reduce internal complexity, and drive more impactful marketing through a streamlined digital presence. (He's now CMO of Meteor Education).   We also cover the challenges of prioritizing in a fast-paced environment, strategies for creating impactful marketing initiatives, and the delicate balance between agility and focus. Tune in to learn how to drive greater impact by doing fewer things exceptionally well—and find out how to keep both your team and your brand centered on what matters most.  For full show notes and transcripts, visit https://renegademarketing.com/podcasts/ To learn more about CMO Huddles, visit https://cmohuddles.com/

Frontline workers continue to grapple with long-standing challenges like burnout and inconsistent support. Axonify's annual Deskless Report examines these issues in depth, highlighting the most urgent needs and providing actionable insights to help organizations better equip their frontline teams for success.In this episode, a panel of ITK faves—Matthew Daniel (Guild), Al Dea (The Edge of Work) and Lori Niles-Hofmann (NilesNolan)—and host JD Dillon discuss answers to 5 critical frontline questions:How can we better support managers so they aren't forced to figure things out on the fly?How can we help employees deal with increasing cases of customer incivility?How can we close communication gaps between corporate and frontline teams?How can we foster community within frontline workplaces?How can we make sure frontline tech investments live up to the hype?Tune in for practical insights you can use to improve your frontline work experience today. For more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com.Download your copy of The Deskless Report 2024: axonify.com/desklessFollow our special guests on LinkedIn:Matthew DanielLori Niles-HofmannAl Dea

Hear Bill and Gloria chat with JD Dillon, Chief Marketing Officer for Tigo Energy, one of America's premier suppliers of solar equipment that is designed to increase system performance, maximize efficiency, and enhance safety. We had a chance to catch up with JD at the RE+ Conference in Anaheim, California last week and he shared information on some of the advancements that Tigo has made over the past fews years, including their TS4 Flex MLPE module level power electronics and their Green Glove Service platform. Tigo offers complete residential energy storage solutions including inverters, batteries, optimizers, and software that is flexible for homeowners, and intuitive for installers. Thanks for taking time away from your display booth at the show to join us in the media room for the interview, JD. It was informative and fun learning about your new product offerings. We are using TIGO technology now... and our customers love it!Support the show

Retail managers are at a breaking point. Facing staffing shortages, burnout and labor hour reductions, they're struggling to keep operations running smoothly while balancing increasing demands. With the holiday season fast approaching, retailers are relying on frontline operations to deliver 20-30% of their annual sales at a time when inflation-wary consumers are reducing discretionary spending. How can corporate teams empower their managers to lead successful store teams during this critical season? Kit Campoy, a former retail manager with 20 years of experience and author of The Retail Leader's Field Guide, has a few ideas. She shared practical insights with ITK host JD Dillon about how corporate teams can empower store managers to navigate burnout, inspire their teams and foster strong in-store communities, all while gearing up for the busiest season of the year. This timely discussion is packed with actionable strategies for frontline success! Get your copy of Kit Campoy's book - The Retail Leader's Field Guide: https://a.co/d/8qlpL2y Join 2,000+ others and subscribe to her substack, “The Voice of the Frontline”: https://kitcampoy.substack.com/ Subscribe for ITK updates and show announcements at axonify.com/itkGet a copy of JD's book - The Modern Learning Ecosystem: jdwroteabook.com/  For more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com. 

Have you ever had two leaders telling you two different things that are in direct opposition to each other? It's a common dish served in foodservice, where franchised locations, channel teams or contracted locations mean that a worker might suddenly feel like they're sandwiched between more than one boss.And that disjointed experience makes it hard to rally employees around a consistent and engaging brand mission that enables and empowers employees to deliver guest experiences that drive loyalty and revenue.Enter Eurest USA, a contract foodservice company within Compass Group that's developed an award-winning recipe for delivering memorable food and guest experiences across 48 states and a wide range of restaurants and brands.Alison Lambert, Director of Engagement & Insights at Eurest, joined ITK host JD Dillon to share how the organization tackles the meaty challenge of ensuring its 16K+ team members are empowered to deliver a meaningful, consistent guest experience while connected to the same company-wide goals.Learn more about Eurest - Eurest-USA.comFollow Eurest on Instagram - instagram.com/eurestusaSupport Alison's charity of choice, Best Buddies International - bestbuddies.orgGet a copy of JD's book, The Modern Learning Ecosystem - jdwroteabook.comFor more about why Axonify is the essential employee enablement solution that equips frontlines with the tools to learn, connect and get things done, visit https://www.axonify.com.

On this podcast focused on cultivating great frontline leadership, JD Dillon (Chief Learning Officer at Axonify) reveals who holds the keys to creating great employee experience, how many companies think short-term vs. long term and hinder their results, what truly creates improved retention, engagement, and better customer experience, and much more. 

Frontline managers have the power to change lives. But 49% are burned out on a daily basis. If we're going to rely on them to run our businesses and take care of our people, they'll need our help.Monica Rothgery, former Chief Operations Officer of KFC U.S., joined JD Dillon to discuss the essential role frontline managers play in today's workplace. They explore practical strategies for helping managers balance corporate priorities, demanding customers and frontline needs. Sharing real-world stories and lessons learned from years spent managing restaurants, movie theaters and theme parks, they unpack why it's time to shift from managing to leading on the frontline. Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel.Grab a copy of Monica's book - Lessons from the Drive Thru - at monicarothgery.com.Subscribe for ITK updates and show announcements at axonify.com/itk.Get a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

We humans are social creatures. We form organic communities wherever we go, based on shared interests, passions and needs. But when we try to impose top-down learning communities on an employee population, things get more difficult. Is it possible for L&D to create a flourishing community? In this week's episode of The Mind Tools L&D Podcast, Ross Garner and Nahdia Khan are joined by Andy Lancaster, author of Organizational Learning Communities, who offers a framework that can help. We discuss: ·       Types of workplace learning community ·       The key characteristics of successful communities ·       A framework that you can use to establish an effective community Andy's book is available now from Kogan Page. During the discussion, Ross mentioned our podcast with JD Dillon and his book The Modern Learning Ecosystem. Ross also referenced our podcast on Working Out Loud Circles, from way back in 2017. In ‘What I Learned This Week', Nahdia recommended the ‘Women in Learning' community. Ross discussed the weird way language affects our sense of space and time. For more from Andy, visit reminaginepeopledevelopment.com For more from us, including access to our back catalogue of podcasts, visit mindtools.com/business. There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.  Or become a member to support our show! Visit mindtools.com Finally, it wouldn't be appropriate to plug Ross G's critically acclaimed debut novel Centauri's Shadow on a regular basis but, since Andy brought it up, it's available from Amazon US and Amazon UK. It has 4.8 stars out of 5, by the way. Connect with our speakers    If you'd like to share your thoughts on this episode, connect with us on LinkedIn: ·       Ross Garner ·       Nahdia Khan ·       Andy Lancaster

Which companies provide the BEST customer service? Names like Disney, Zappos and Southwest Airlines immediately come to mind for their ability to deliver exceptional service while running efficient, safe and profitable businesses. But what if we told you that one of the world's greatest service cultures can be found at a deli in Ann Arbor, Michigan?Zingerman's Delicatessen opened its doors in 1982. Now, over 40 years later, the company operates 10 different specialty businesses, all working toward the goal of making the shopping and eating experience more memorable than ever. But Zingerman's is more than a deli or bakery or candy manufactory—it's a community rooted in a culture of service that elevates the customer AND employee experience.So how do you enable your frontline team to run a profitable business while delivering world-class customer service?ITK host JD Dillon finds out from Timo Anderson, Trainer at ZingTrain who shares how training, recognition and measurement come together to foster a service culture that brings customers back while driving business results.Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel.Learn more about Zingerman's culture of service: https://www.zingtrain.com/blog/building-a-culture-of-great-serviceGet more info on ZingTrain: https://www.zingtrain.com/Download Axonify's Employee Engagement Playbook: http://axonify.com/playbookSubscribe for ITK updates and show announcements at axonify.com/itk.Get a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

It's our smallest episode ever! But it's not the runtime that's shrinking, it's your learning strategy. That's right—we're talking about microlearning. Robyn Defelice, Consultant at RADLearning and co-author of Microlearning: Short and Sweet, joins JD Dillon for the latest on all things microlearning. They break down the key principles of microlearning design, discuss how AI is making microlearning more effective and explain why it represents the outcome-focused approach L&D needs right now. Plus, JD challenges Robyn to our first-ever Microlearning Melée game! They use their microlearning skills to solve common workplace problems. Connect with Robyn Defelice on LinkedInGet your copy of The Ultimate Guide to Microlearning Order a copy of Robyn and Karl Kapp's book Microlearning Short and Sweet from ATD's Bookstore or AmazonSign up for ITK show annoucements Binge-watch past ITK episodes on Axonify's YouTube channelConnect with Axonify in London, UK, at Learning Technologies on 17-18 AprilFor more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit axonify.com.

Creating compelling training content is tough. You're often forced to choose between building it on your own, which is time-consuming and expensive, or borrowing it from an off-the-shelf library, and we all know how disengaging generic training modules can be. What if you could leverage a proven method for telling powerful, meaningful stories to boost your training effectiveness? We're exploring the magic of video with the experts at Vyond. Enrique Olives and Craig Kingsbury join JD to discuss how video content makes workplace training and communication more relevant, efficient and effective. They'll also share tips for building high-impact videos and showcase Vyond's latest AI capabilities. Plus, we'll explain how Axonify's partnership with Vyond is helping companies overcome the limits of traditional off-the-shelf content.Watch the full video of this episode, plus past ITKs, on the Axonify YouTube ChannelSee how real-life organizations like GoHealth, American Express and Whole Foods Market use Vyond to create effective, high-quality video: https://www.vyond.com/case-studies/Explore Vyond Go, Vyond's AI-powered script and video creator: https://www.vyond.com/product/vyond-go/Connect with Enrique Olives, Head of Product Marketing at Vyond, on LinkedIn: https://www.linkedin.com/in/enriqueolives/Connect with Craig Kingsbury, Customer Success Manager at Vyond, on LinkedIn: https://www.linkedin.com/in/craig-kingsbury/Subscribe for ITK updates and show announcements at axonify.com/itk For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit axonify.com.

Today's workplace is one where change is the norm. Learning is critical in this environment, but supporting learning isn't just about creating content.  In this week's episode of The Mind Tools L&D Podcast, JD Dillon joins Ross Dickie and Ross Garner to discuss his book, The Modern Learning Ecosystem. We cover:  Why JD's book includes ‘learning' in its title, even though it's not really about learning;  The role of influence, and what L&D can do to earn it;  The six key tasks of L&D, and how to build a modern learning ecosystem.  To find out more about The Modern Learning Ecosystem, head to jdwroteabook.com.  In ‘What I Learned This Week', Ross G referenced ‘The Long Goodbye to Saturn's Ring', published in The Atlantic.  JD mentioned the Space 220 restaurant at Disney World, and talked about how he is using Yousician to learn guitar.  For more from us, including access to our back catalogue of podcasts, visit  mindtools.com/business/ There, you'll also find details of our award-winning performance support toolkit, our off-the-shelf e-learning, and our custom work.    Connect with our speakers     If you'd like to share your thoughts on this episode, connect with our speakers:  Ross Garner  Ross Dickie  JD Dillon 

Four years—that's currently how long the typical employee sticks around before looking for new opportunities. But it wasn't always this way and median employee tenure has dropped 10.9% since 2012. The idea of staying with the same company for an entire career is a thing of the past thanks to high-profile layoffs, technological advancements, the rise of the gig economy and a renewed focus on work-life balance. People are starting to question the basic nature of employee loyalty so it makes sense that a new perspective is required.Michael Esau, SAP's Global HR Advisor, joins JD Dillon to explain why organizations must shift their focus from loyalty to advocacy. We'll explore how a strong advocacy program can enhance a company's brand reputation, attract top talent and create a more engaged, dynamic and productive workplace culture—even after employees inevitably leave.Whether you're an HR leader, a manager or simply interested in the future of work, this episode will provide you with actionable insights on harnessing the power of advocacy to transform your employee engagement strategies.Watch the full video of this episode plus past ITKs on the Axonify YouTube Channel.Listen to The Human Factor Podcast from SAP. Read 6 Workplace Trends Leaders Should Watch in 2024 from Gallup. Review the Employee Tenure in 2022 Report from the BLS.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit axonify.com.

"My refrigerator broke one day and I didn't call a repair person. I didn't go to refrigerator repair school. I went to YouTube, found a person who had a similar problem, followed along, fixed the problem, moved on. And then we go to work and suddenly you can't do that anymore." JD Dillon, Chief Learning Officer, Axonify   We're Only Human - Episode 172 In this episode, Ben talks with JD Dillon, a learning leader and advocate for frontline workers and the use of technology to support learning outcomes. In the conversation, they discuss the concept of the modern learning ecosystem, emphasizing the importance of enabling frontline workers and exploring the evolution of learning technology and its impact, particularly for frontline employees. The conversation focuses on the practical application of technology to improve work experiences, including personalized learning, language barriers, and the promise of AI. Three takeaways for listeners include: 1. The evolving role of learning technology in supporting frontline workers. 2. The potential for technology to address challenges such as language barriers and accessibility. 3. The importance of rethinking the work experience and leveraging technology to enable personalized, equitable, and effective learning and development. Show Notes Connect with JD on LinkedIn See the show archives and sign up for episode updates  

How do you survive toxic leadership that goes beyond bad managers? We're talking the kind of leaders who bully, intimidate and exploit their teams, creating a work environment that erodes trust, damages relationships and undermines the well-being of employees. If you have a toxic leader, what are your options? And how can your organization protect the workplace so employees feel safe to do their best work in an environment that's fundamentally inclusive, trusting and supportive?Loren Sanders shared some ideas on ITK! Loren is a coach, author and talent management consultant who helps non-HR people better understand how HR and business can work together to foster sustained organizational success. The author behind the book Empathy Is Not A Weakness: And Other Stories from the Edge joined JD to discuss ways to confront and combat toxic leadership for both professionals and organizations looking to overcome this unfortunate but common workplace obstacle.Watch the full video of this episode on the Axonify YouTube Channel.Grab a copy of Loren's book Empathy is Not a Weakness.Download Donald Taylor's 2024 L&D Global Sentiment Survey report.Get your copy of Forrester's Q4 2023 Learning Management System and Experience Platform Landscape Report.Watch Axonify's Supporting the Whole Human at Work session.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

Hello everyone! My name is Ladek and my guest for today is JD Dillon, an L&D expert who helps frontline employees do their best work every day. JD is currently the VP of Strategic Alignment at Axonify, founder of LearnGeek, and he's recently published his second book: The Modern Learning EcosystemIn this ‘very influential' conversation JD and I talk about00:00 › Start01:45 › JD's Current Endeavors, why he's located close to Disney World, and how it influences his work03:04 › Insights Into JD's Background, where he sheds light on his passion for supporting frontline employees and his journey through the world of learning and development05:57 › Why Influence — JD provides a compelling narrative on Why influence is considered the essential skill for L&D professionals today? And how he has seen its impact over the years10:55 › Reevaluate The Way You Learn — JD then ponders whether the term "learning" needs reevaluation within the professional lexicon to better align with adult education and workplace training17:55 › Integrals — We then shift gears to the challenges of integrating learning into the structured, scalable frameworks of large organizations, seeking a balance between systematic approaches and individual learning needs25:17 › JD Offers Real-World Examples that highlight the discrepancies between problem-solving as a consumer, versus navigating the complexities within corporate settings27:20 › Questioning? — We explore the art of questioning within the learning process, discussing the transition from identifying the right questions to applying AI in enhancing workplace performance31:37 › Buy More Proactive — JD then discusses proactive strategies in L&D, emphasizing the significance of data-driven decision-making in shifting from reactive problem-solving to anticipatory learning initiatives42:18 › Tactics  — JD shares his favorite creative problem-solving tactics, including the improv classic "yes, and" approach, and reveals how understanding the day-to-day reality of job roles can significantly enhance learning outcomes. Subscribe for the latest news, practice and thought leadership at eLearnMagazine.com

"We don't have time for learning!” How many times have you heard this objection in your L&D career? There's just too much going on in the operation to make time for L&D activities. Plus, people are already overloaded with compliance training. This means learning is often seen as a distraction from work rather than an essential part of the job. How do we make learning a top priority, even in the busiest workplace? And how do we evolve the role of L&D from compliance-focused order takers to strategic business partners trusted to solve the organization's biggest performance challenges? In this episode of ITK, we're asking Dr. Keith Keating, Chief Learning & Development Officer at BDO Canada and author of the new book, The Trusted Learning Advisor. Keith will explain how L&D can live up to its full potential by establishing credibility with stakeholders, delivering value for organizations and positively impacting employees' lives.​For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

When should you PUSH training to employees, and when should you make learning resources available for people to PULL on their own?Daniel Johnson and John Parsell from Merck sit down with JD Dillon to discuss the challenges of balancing the push/pull reality of workplace learning. They explore the complexities of L&D within a highly-regulated industry and the problems that can arise when employees get overloaded with required training. Daniel and John also provide practical tips for leveraging technology to balance push/pull learning and helping stakeholders understand why every problem doesn't require a training solution.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

This is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Grant Johnson, JD Dillon, Jeff Morgan, Julie Kaplan, Dean Nicolls, Marshall Poindexter, and Lesley Davis To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you're a B2B CMO, check out our thriving community: https://cmohuddles.com/

Think back to your most memorable hotel experiences. What do they have in common?Moments of delight. It's when you're greeted by name at reception. Or when that bottle of champagne suddenly appears in your room. Or when an associate goes out of their way to get you that dinner reservation. Those are the moments that build lifelong loyalty.But those moments are hard to scale. How do you empower associates across the world to deliver this top-tier experience, while still maintaining the brand consistency that guests are accustomed to? For Dara Pinke, Vice-President of Learning and Engagement at Jumeirah Hotels & Resorts, it comes down to empowering your people to problem solve. And it's not always easy.On In The Know, Dara joins JD Dillon to discuss how Jumeirah enables its people at 26 luxury properties across the Middle East, Europe and Asia to deliver those moments of delight every day. They'll explore how Jumeirah fits learning into the workflow for the multiple lines of business within each resort, and the critical role frontline managers play in balancing associate empowerment and brand consistency.For more about why Axonify is the proven employee enablement solution that equips frontlines with the essential tools to learn, connect and get things done, visit https://www.axonify.com.

This is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Marca Armstrong, Ellina Shinnick, Marshall Poindexter, Jamie Gier, Joy Neely, JD Dillon, and Guy (John) de Torcy To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you're a B2B CMO, check out our thriving community: https://cmohuddles.com/

Great customer service in healthcare is essential but includes added expectation thanks in part to the sensitivities and vulnerabilities associated with the industry. People want to be treated with respect and empathy and have easy access to reliable, accurate information. But providing this type of experience can be a challenge when you have thousands of employees across multiple business units. How do you make sure each customer gets the same top-notch experience during every interaction?Sam Anderson, Director of Customer Experience Learning and Development at Cardinal Health, joins JD Dillon to share his team's award-winning approach to customer service training. Sam explains why it's important to start with the end in mind by identifying critical business metrics to measure the impact of your learning strategy. He breaks down the key components of the company's EASEE program and explains how they applied microlearning and coaching to reinforce key customer service skills.Read the Cardinal Health EASEE case study in Training Magazine.Download the Grocery Enablement Toolkit at http://axonify.com/toolkit Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

AI is already taking on tasks typically completed by people. It's answering contact center calls, taking drive-thru orders and writing marketing copy. Companies are betting on AI to reduce costs, alleviate staffing challenges and improve efficiency. But where does this leave workers? Is AI just going to replace people, or can this technology actually make work more human? Join Juan Naranjo and JD Dillon as they share ideas for leveraging AI to improve the employee experience. Juan applies AI in his work as Senior Manager of Corporate Design and Development in the Canadian telecommunications industry and JD's spent 10 years leveraging AI as an L&D professional and technologist. Together, they'll show you how AI can make your workplace more efficient, creative and human. In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

This is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Chandar Pattabhiram, Jakki Geiger, Ellina Shinnick, JD Dillon, Fredrik Carlegren, and Sheraun Britton-Parris To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you're a B2B CMO, check out our thriving community: https://cmohuddles.com/

In this episode of the Become an IDOL podcast, host Dr. Robin Sargent interviews JD Dillon, the Chief Learning Officer at Axonify and author of the book The Modern Learning Ecosystem. JD discusses his background transitioning from operations management into learning and development, focusing on supporting frontline workers. He shares examples of understanding workers' needs and problems to design effective performance support solutions rather than traditional training. JD emphasizes the importance of focusing on problem-solving over learning and using a variety of tactics beyond just courses.   Tune in to find out: - How JD made the transition from operations management into learning and development while working for Disney - JD's example of redesigning performance support for grocery store employees by understanding their workflow and challenges - JD's advice to focus on understanding problems rather than "learning" and using a variety of tactics beyond just courses to solve problems Connect with JD on LinkedIn Are you looking for a no-nonsense formula for creating engaging courses and training? Check out my new book, The Do It Messy Approach: A Step-by-Step Guide for Instructional Designers and Online Learners (IDOLs) on Amazon.

To celebrate AxoniCom 2023 taking over Nashville, host JD Dillon invited some of the conference's movers and shakers to ITK.Foot Locker's former CEO Dick Johnson discussed what attendees can expect from his fireside chat with Axonify Co-founder and CRO Christine Tutssel. Then, Dessy Daskalov, Axonify's SVP of Development, shares three nuggets about Axonify and AI. And Vijitharan Nageswaran, podcast host, Axonify's Principal Solutions Consultant—and the big show's mainstage MC!—shares what to look forward to as a first-time AxoniCom attendee.This episode also takes a short detour with a look back at our past conferences and some of the unforgettable frontline insights from AxoniCom since it started in 2015.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

What do today's employees want in a job?Dr. Steven T. Hunt, Ph.D., SAP's Chief Expert of Technology & Work, joins JD Dillon to share his perspective on what it takes to create a desirable workplace. Steve digs into trendy topics, like generational differences and remote work, and explains why they're distractions from the important ideas organizations should focus on: job design and human psychology. Steve also talks about his new book, Talent Tectonics, and how it can help companies design work experiences that attract, enable and retain exceptional employees.Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Grab a copy of Steve's book at talenttectonics.com. Get your ticket for AxoniCom 2023 in Nashville this October at axonify.com/axonicom. Grab a copy of JD's book - The Modern Learning Ecosystem  at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

This week I had an enriching conversation with JD Dillon, Chief Learning Officer at Axonify where we unpacked the complexity of how AI is revolutionizing the workspace, specifically for frontline workers. We often hear about how AI is the future of business, but JD and I dive into why it's not merely a technological shift—it's a human one. For managers, HR professionals, and frontline employees alike, this discussion is filled with insights that will fundamentally alter how you think about AI in the workplace. Have you reflected on how AI could make work more satisfying? We delve into some of the unlikely opportunities AI presents, like building a career ladder in the least expected roles. We highlight the necessity for adaptability and the benefits it brings to the workforce, opening up new avenues for job satisfaction and career growth. Throughout our discussion, we mention buzzwords like 'upskilling', 'cross-skilling', and 'adaptive learning'. Rest assured, we don't just throw the terms around but delve into how these concepts can be integrated into a robust frontline talent strategy for a transformative impact. So go ahead, click that play button and let's delve into this compelling topic. If you find this conversation valuable, please give us a like and don't forget to subscribe for more thought-provoking content. ***** Show Notes ***** 0:00 - Introduction 5:25 - Response to the AI Hype Cycle 13:25 - Involving Front-Liners in the Change 18:25 - What's Changing; What's the Same 36:22 - How AI Is Improving the Experience 48:43 - Transforming the Cashier Job 54:20 - Call to Executive Leadership --- Support this podcast: https://podcasters.spotify.com/pod/show/learningtechtalks/support

How much learning technology do you actually need?Rachel Horwitz joins ITK to discuss learning tech optimization. Rachel has managed HR and L&D practices at Mars, The Estée Lauder Companies and ConvaTec. Now her team at Learning Culture Partners helps organizations improve the utility, scalability and cost-effectiveness of their learning tech ecosystems. If you want expert tips on how to get maximum value and impact from your technology investments, join Rachel and JD for this spirited conversation! Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Donate to SOS Children's Villages at www.sosflorida.com. Grab your ticket for AxoniCom 2023 in Nashville this October at axonify.com/axonicom. Grab a copy of JD's book - The Modern Learning Ecosystem  at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

We're celebrating the release of Learning Experience Design Essentials, the new book from one of our favorite ITK guests, Cara North!Cara's gone from “accidental instructional designer” with Amazon to L&D director with Circulo Health to literally writing the book on modern learning design. Now she joins JD for a rousing game of Agree to Disagree! where they both share their takes on the hottest questions in L&D. Watch the full video of this episode on the Axonify YouTube Channel.Pick up a copy of Cara North's new book Learning Experience Design Essentials at td.org/book/learning-experience-design-essentials. Subscribe for ITK updates and show announcements at axonify.com/itk.Grab your ticket for AxoniCom 2023 in Nashville this October at axonify.com/axonicom. In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

Who deserves the chance to get better at their jobs?Everyone, of course! And while the answer is obvious, delivering on that promise is more nuanced than you may realize.Diane Elkins, co-founder of Artisan E-Learning and founding member of Inspire Accessibility, joins JD to share practical insights for improving equity in workplace learning and explains why accessibility is about so much more than checking regulatory boxes. She debunks common accessibility myths, highlights frequent learning design mistakes and provides proven tips for selecting partners that truly prioritize accessibility.Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Donate to support Canine Assistants.Grab your copy of Everything you need to know about frontline enablement.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

In this episode, Robin speaks with JD Dillon about the impact of AI on the future of work, and the importance of not being short-sighted with this technology. There is an ever-increasing need for critical thinking, and trust, transparency, and collaboration are key factors in AI adoption. JD encourages L&D professionals to engage with stakeholders and align their strategies with the organisation's vision for AI. About JD DillonJD Dillon is the founder of LearnGeek, where he helps organisations rethink how they enable their employees. Over the past 20 years, he has worked with some of the world's most dynamic brands, including Disney, Kaplan, AMC and Axonify. Today, he is the world's foremost expert on frontline learning and engagement as well as a prolific author and speaker in the global HR and L&D communities.Key takeaways:AI represents a significant shift in our relationship with technology, comparable to the introduction of the internet and mobile devices. It's not about the quick-win – organisations need to see things long-term and should consider how it can fundamentally transform work processes and tasks.Trust and transparency are crucial for successful AI adoption: organisations must address data quality and knowledge management practices to establish trust in AI systems. L&D professionals should actively engage with stakeholders and align their strategies with the organisation's vision for AI-enabled technology.It is the perfect time to discuss how we can shape the future of work. Organisations need to actively participate in defining how AI supports work and learning, ensuring that it enhances productivity, decision-making, and overall employee experiences. The integration of AI in the workplace requires a balance between automation and human decision-making, and critical thinking will remain crucial in assessing AI-generated contentSegmented time stamps:(00:00) We need the think about how AI shift what organisations do(02:43) What AI means for the future of work(07:47) What AI means to be human(10:39) What is L&D's role in AI technology?(15:32) Why trust in technology is crucial for future success(19:38) Skills in trust, critical thinking, and human decision-making(23:29) JD's greatest gem of wisdom when it comes to AI and L&D Links from the podcast Connect with JD on LinkedInVisit JD's WebsiteListen to JD's interview about continuous learningListen to JD's interview about modern learning ecosystems 

What's the secret to anytime, anywhere training? This week's guest makes the case for video.JD Dillon, Founder and Principal of LearnGeek and Chief Learning Officer at Axonify, joins this episode of The Visual Lounge. He explains how video can be used to train frontline workers, how it adds unique value for learners and why the communicator of the message is crucial to impactful video content. Plus, JD shares the story behind his book, The Modern Learning Ecosystem, and why, despite its power, video isn't always the right medium to use. Learning points from the episode include: 0:00 – Intro 2:14 – JD's first steps into video 6:27 – Defining success in video 8:47 – One tip to make better videos with learning outcomes 12:21 – The challenges of creating learning content for frontline workers 17:59 – Why training needs support from everyone in the organization 23:04 – When is the video the right medium? 26:33 – Harnessing video the right way 27:55 – Anyone can create video! 30:14 – Details on JD's book 34:28 – JD's Speed Round 41:10 – JD's final take 42:11 – Outro Important links and mentions: Follow JD on LinkedIn Visit the LearnGeek website Visit the Axonify website Follow Axonify on Twitter The Modern Learning Ecosystem Framework

If you want tried-and-tested tactics to keep your people engaged and invested in the success of your business, look to startups. If larger organizations can successfully tap into that agile innovation … you've got the potential for magic.Endy, Canada's leading online mattress brand, is building a culture of deliberate and continuous learning that starts on day one. The goal? Build out a team of experts who can pivot quickly to act in the company's best interest, every single day.Join Gloria Chau, Endy's Manager of Learning and Development, and Axonify's JD Dillon as they explore Endy's foundational learning culture and identify key learnings that larger enterprise companies should keep top-of-mind in the face of constant change.Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Donate to support Furniture Bank.Learn more about Max, Axonify's latest AI-powered innovation. In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

In this episode, we are joined by guest JD Dillon to discuss his modern learning ecosystem framework and its importance in a constantly changing environment. Tune in as JD delves into tactics for influencing different departments, reinforcement and retention mechanisms, and why we need to eliminate the need for formal learning  About JD Dillon  JD Dillon strongly believes in the power of help. He is the founder of LearnGeek and helps organisations rethink how they enable their employees. Over the past 20 years, he has worked with some of the world's most dynamic brands, including Disney, Kaplan, AMC and Axonify. Today, he is the world's foremost expert on frontline learning and engagement as well as a prolific author and speaker in the global HR and L&D communities.Key takeaways:What ‘modern' means in the Learning Ecosystem Framework: there is a vagueness of the term "modern”, and JD Dillon seeks to define it in his book. It's about the importance of being prepared for change, and the need to establish flexible and agile systems and processes. It's important to provide a stable foundation for a good experience despite the constantly changing environment.The importance of influence in building learning culture in organisations: There is a need for everyone in the organisation to prioritise learning. There are a number of tactics for influencing different departments and individuals to shift their mindset towards learning and development. Consider how to convince executives to adopt new ways of sharing information, and challenge outdated perspectives on learning and development.The integration of knowledge management, Learning & Development, and corporate communications: a curator in the organisation can help solve problems instead of prioritising departments. Explore how to incorporate information flow and solve systemic issues.Segmented time stamps:[01:46] Insights from his book ‘The Modern Learning Ecosystem'[04:44] A framework to help connect tools for learning solutions[09:19] The disconnect in organisations hinders problem-solving and learning[13:19] Differentiating shared knowledge vs. performance support[17:46] How to influence everyone in the organisation[24:00] Embracing learning as a constant, and why reinforcement is vital[30:56] Replacing the word ‘Learning' with ‘Helping' in our job titlesLinks from the podcast:Read the The Modern Learning Ecosystem - A New L&D Mindset for the Ever-Changing Workplace  Connect with JD Dillon on LinkedInVisit the JD's website Learning GeeksAnother Learning While Working podcast interview with JD Dillon on continuous learning and how it links with personalised learning

Did you know the average person will have between 3 and 7 different careers over the course of their professional lives?We explore modern tactics for career development with Al Dea, Leadership Development Consultant and host of The Edge of Work podcast. Al's work has been cited in The Wall Street Journal, Time, Fast Company and The World Economic Forum. Now he joins JD on ITK to redefine concept of a career in the modern workplace, including:What's wrong with the phrase "employees should own their careers"Why career building is a team sportThe role managers must play in enabling career developmentWhether you should follow passion or skill when charting a career pathHow to know when its time to move onAl and JD also share their own career journeys and key insights they've picked up while working with companies like Disney, Deloitte and Salesforce.If you're actively looking for your next role, starting to think about making a change or looking to expand your professional network, this episode is for you!Watch the full video of this episode on the Axonify YouTube Channel.Subscribe for ITK updates and show announcements at axonify.com/itk.Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the proven frontline enablement solution that gives employees everything they need to learn, connect and get things done. With an industry-leading 83% engagement rate, Axonify is used by companies to deliver next-level CX, higher sales, improved workplace safety and lower turnover. To learn more about how Axonify enables over 3.5 million frontline workers in 160-plus countries, in over 250 companies including Lowe's, Kroger, Walmart and Citizens Bank, visit axonify.com.

This is a Tuesday Tips episode where you will hear host Drew Neisser, CMOs, and other B2B experts share their hard-earned wisdom and fresh marketing insights in a bitesize format. Featuring: Grant Johnson of Billtrust, JD Dillon of Tigo Energy, and Chip Rodgers of WorkSpan. To see the video versions, follow Drew Neisser on LinkedIn or visit our YouTube channel—The Renegade Marketing Hub! And if you're a B2B CMO, check out our thriving community: https://cmohuddles.com/​​

We're settling the debate on gamification—again!Join us for a rewind (not rerun) of our most popular episode to date. Karl Kapp—the man who literally wrote the book on the subject—joins JD for a no-nonsense conversation on the dos and don'ts of gamification. Karl plays the ITK Game and explains how you can increase engagement, boost knowledge and super-size the fun by blending game mechanics within your learning programs.Karl also gives us an update on his YouTube series, The Unofficial, Unauthorized History of Learning Games. If you've ever wondered what L&D can learn from Candy Land, be sure to check it out!Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

JD Dillon is the Chief Marketing Officer, Communications Leader, and Pricing Professional at Tigo Energy. In this episode, JD shares his 8D problem-solving technique that helps create a solid pricing strategy in place. Why you have to check out today's podcast: Understand what the 8D technique of problem solving is and where you can specifically apply it to. Learn how to figure things out and find solutions logically rather than emotionally. Discover about the 'Five Why' in verifying the root causes of a problem. "If you are in a situation where there's a price reduction, try to do two or three other things first." - JD Dillon Topics Covered: 00:49 - How JD's Pricing journey started 02:00 - Updates about T.J. Rodgers 03:05 - Overview of what the Eight-D problem-solving technique is all about 03:50 - How does a quality program relate to pricing? 05:19 - What goes on in D-Zero? 07:24 - Where do we ideally apply Eight-D to? [Showing a case study] 08:47 - D-One: What happens here? 10:16 - How do you go about D-Two? 12:45 - Action steps you need to do in D-Three 15:10 - Finding the root causes with D-Four and using the 'Five Why' technique 18:03 - How do you verify permanent corrective action in D-Five? 19:56 - Getting everything executed in D-Six 20:38 - Digging deeper into D-Five and [culture and internal processes] 21:35 - Preventing the occurrence in D-Seven 23:29 - D-Eight: Congratulating the team 25:14 - How often do you perform the Eight-D process? 28:01 - JD's best pricing advice that impacts one's business 29:16 - One important key to success in business Key Takeaways: "Pricing is the quality metric for revenue." - JD Dillon "If you do it right [Eight-D process], it builds into the DNA of the company. And after a few years you've improved your DNA continuously and quite a bit." - JD Dillon "What I described is a thought process, that's all. You can do it in a meeting with people that know what they're doing. I can do it with somebody who's worked for me in the past and we can quickly go through the process in 10 minutes about one small little issue and then move on." - JD Dillon People/Resources Mentioned: Ted Levitt: https://en.wikipedia.org/wiki/Theodore_Levitt T.J. Rodgers: https://en.wikipedia.org/wiki/T._J._Rodgers Connect with JD Dillon: LinkedIn: https://www.linkedin.com/in/jd-dillon/  Connect with Mark Stiving: LinkedIn: https://www.linkedin.com/in/stiving/  Email: mark@impactpricing.com 

We're jumping into our DeLorean to discover the future of L&D!2023 is a critical year for the L&D profession. After three years of nonstop disruption, L&D pros have an opportunity to define the role they'll play in the future of work. To make smart investments, they must get past the hype and focus their limited time and resources on the best ideas. But how can L&D specialists determine which ideas are worth pursuing and which will fade out fast? It's not like they have a time machine—or do they?Join Donald H Taylor and JD Dillon on a journey back to the future of L&D! Don's had his finger on the pulse of the industry for years thanks to his annual Global Sentiment Survey. Don and JD will turn back the clock to find out how the biggest trends impacted the workplace over the past two decades. Then they'll travel 88 mph (or 142 kph) to explore new ideas that are shaping the future of L&D, including AI, reskilling and the metaverse.Dona also provides a sneak peek into the Learning Technologies Conference happening May 3-4 in London, England.Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

This conversation gets SPICY!!!With a marketplace full of options and new competitors emerging daily, it's more difficult (and expensive) than ever to attract and retain customers. Today's buyers aren't just looking for vendors; they're searching for partners who are dedicated to shared success. That's why an awesome customer education program is essential to improving retention and growing your brand. Ryan Dillon, Vice President of Corporate Development at Thought Industries, joins JD Dillon to break down the essentials of a solid customer education program and connect over some common ground—they have the same last name, both work in tech and are both online talk show hosts! Ryan's show Hot Takes is inspired by the popular YouTube chicken wing/celeb interview series Hot Ones. So, to make our guest feel at home, as the conversation around how to build a rad customer education program heats up, Ryan and JD eat increasingly spicy chicken wings. Get ready for 2 Dillons, 7 hot sauces and 25 minutes of fun on this ITK episode! Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

In this episode of Beltway Broadcast, your Metro DC Chapter of ATD hosts JD Dillon. JD became a learning and performance expert over two decades working in operations and talent development with dynamic organizations, including Disney, Kaplan, and AMC. He continues to apply his passion for helping people around the world do their best work every day in his role as Axonify's Chief Learning Architect. JD is also the author of The Modern Learning Ecosystem: A New L&D Mindset for the Ever-Changing Workplace. In this episode, JD shares a practical approach for navigating nonstop workplace change and discusses tips that will help employees solve today's biggest problems while building the knowledge and skills needed to seize tomorrow's opportunities. If you'd like to learn more about JD, visit his website. For more info about the Metro DC Chapter of ATD, visit DCATD.org.  Episode Credits: Series Announcer: Julie Waters Hosts: Christina Eanes, Stephanie Hubka, and Halyna Hodges

Do you remember the end of Charlie and the Chocolate Factory (the original, not the remake)? Charlie, Grandpa Joe and Willy Wonka board the Great Glass Wonkavator. It's not an elevator because “an elevator can only go up and down, but the Wonkavator can go sideways and slantways and longways and backways … and any other ways you can think of …”A flying elevator isn't just a fun way to end a movie—it's also the perfect metaphor for career development in today's workplace!Join Lori Niles-Hofmann (Senior EdTech Transformation Strategist at NilesNolen) and JD Dillon as they break down the concept of the skill-based organization. They explain why career paths are an outdated notion and how continuous upskilling fosters organizational agility, staves off disruption and empowers workers to seize new opportunities. This is a can't-miss episode for anyone building a skill-based talent strategy!Watch the full video of this episode on the Axonify YouTube Channel.Sign up for ITK updates and show announcements at axonify.com/itk.Learn more about and donate to Dreamflight at www.dreamflight.org.Grab a copy of JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like Kroger, Levi's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

What if you could transform disruption from a BIG, SCARY force into a personal strategy for success?Shawn Kanungo brings his passion for storytelling and unique lens on disruptive innovation to ITK. His new book  - The Bold Ones - is a playbook for putting new ideas into action and levelling up your career. Shawn and JD discuss the impact of disruption on today's workplace, why Shawn thinks the best way to get ahead is to try and get fired, the myth about best practices and what it takes to get people to embrace change rather than fear it. Check out this energy-packed episode with

Empower your employees to bring their whole selves to work!Jenifer Calcamuggi, Director of Learning and Talent Development at Shake Shack, joins JD to explore the role of talent development in shaping the future of work. Jenifer explains why topics like resilience, wellbeing and fulfillment are essential focus areas in today's workplace. We discuss transforming jobs into careers through continuous people development. Jenifer highlights an underestimated pool of new corporate talent — transitioning teachers — and the unique skills they bring to workplace learning.Sign up for ITK updates and show announcements at axonify.com/itk. Watch the full video of this episode on the Axonify YouTube Channel.Learn more about JD's new book - The Modern Learning Ecosystem - at jdwroteabook.com. In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

JD Dillon, chief learning officer at Axonify and founder of LearnGeek,  joins Accidental Trainer to share how L&D teams can support their workplace through disruption. We discuss several topics inspired by his new book, The Modern Learning Ecosystem, including: how a mindset shift is the critical first step to navigating constant change; how organizations can use the Modern Learning Ecosystem Framework to create right-fit solutions; the role of technology in learning ecosystems; and advice for anyone with limited budgets and time. Resources: JD's website: https://www.learngeek.co/mle-framework/ JD's book, The Modern Learning Ecosystem: https://www.td.org/book/the-modern-learning-ecosystem JD's LinkedIn: https://www.linkedin.com/in/jddillon/ Blog Article: The Problem With Learning in the Flow of Work: https://www.td.org/atd-blog/the-problem-with-learning-in-the-flow-of-work

“You gotta be flexible but, not spineless.” JD Dillon lives by the principle of "Mission First, People Always." A U.S. Army veteran and graduate of the United States Military Academy, JD has spent his career in Corporate America focused on profitable top-line growth while investing in individuals and organizational development. Currently, the CMO for renewable energy upstart Tigo Energy, his career has spanned a variety of functions while being focused on bringing value to his customers and his employees. Questions and topics we covered include: The unique marketing challenges within the energy sector. The mental frameworks every marketer needs to know, just to be a better professional. What does it mean to be a successful CMO? Who measures the success of a CMO's work? What's the right way to set expectations and manage-up when working with the CEO? JD's approach to internal marketing and why all marketers need to learn this skill. The most important type of meeting CMOs need to have. Are organizational charts (company org. charts) still necessary? How marketing teams can use the RACI matrix to get tasks done faster. The “quick wins” new CMOs should focus on during their first 90 days. Can a marketer do sales and marketing at the same time? What are some “old-school” practices that still work, regardless of what changes are going on in the market? And more! You can say hello to James via his LinkedIn - https://www.linkedin.com/in/jd-dillon/ --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

We're celebrating the launch of JD's new book!The Modern Learning Ecosystem dropped on November 29th. It's a call to action for L&D to rethink their practices to help employees keep pace with change, solve today's biggest problems and build the knowledge and skills needed to seize tomorrow's opportunities.JD invited L&D's most well-known authors to join the party, including Elaine Biech (The Art and Science of Training), Karl Kapp (The Gamification of Learning and Instruction) and Cara North (Learning Experience Design Essentials).Find more info on JD's new book at jdwroteabook.com. Follow Axonify on LinkedIn for a chance to win a copy over the next few weeks.Donate to Axonify's Movember fundraising effort.Watch the full video of this episode on the Axonify YouTube Channel.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.

Make sure employees feel like they belong from Day 1!Belonging is a fundamental human need. We seek out people and places that accept us for who we are. This drive for connection extends into the workplace where a strong sense of belonging can improve engagement and performance. What steps can organizations take to foster belonging, boost trust and create enthusiastic brand advocates?David Bator, Director of the Achievers Workforce Institute, joins JD to explore the importance of belonging in today's workplace. David explains why companies that foster belonging have 3x higher productivity, engagement and job commitment. He shows you how to bring the 5 pillars of belonging - welcomed, known, included, supported and connected - to life within your organization.Watch the full video of this episode on the Axonify YouTube Channel.Download the 2022 Culture Report: The Tech-Enabled Employee Experience from Achievers Workforce Institute.Pre-order JD Dillon's new book - The Modern Learning Ecosystem - before it drops on November 29, 2022! Learn more at jdwroteabook.com.In The Know is brought to you by Axonify, the mobile-first training and communication solution that helps make sure your frontline workforce is ready for anything. To learn more about Axonify's digital learning experience and check out success stories from companies like O'Reilly Auto Parts, Longo's, Briscoe Group, Citizen's Bank, MOL Group and Etihad Airways, visit axonify.com.