POPULARITY
2 episodes with accorhotels
2 episodes with accorhotels
2 episodes with accorhotels
5 episodes with accorhotels
3 episodes with accorhotels
2 episodes with accorhotels
2 episodes with accorhotels
2 episodes with accorhotels
2 episodes with accorhotels
Jeannette is joined by Kerry Healy, Chief Commercial Officer for Accor Hotels in the APAC region, who shares her inspiring journey in the hospitality industry. From her early days in hotel school to navigating the complexities of a major global organisation, Kerry discusses the importance of emotional intelligence, mentorship, and the courage to ask for what you want. She reflects on her experiences with imposter syndrome, the value of failure as a learning opportunity, and the significance of setting boundaries for personal well-being KEY TAKEAWAYS Understanding the values and dynamics of a large organisation is crucial. Building relationships with mentors and advocates can significantly impact career growth. It's important to have a voice and advocate for oneself in a corporate environment. Many individuals, especially women, struggle with imposter syndrome. To combat this, it's essential to focus on self-validation, seek help from mentors, and recognise that no subject is too complex to learn about. Failure is a part of growth. It's important to analyse what went wrong, learn from mistakes, and avoid repeating them. Recognising what is within one's control can help in managing setbacks effectively. Protecting personal time and mental space is vital for maintaining well-being and effectiveness as a leader. Establishing clear boundaries with both oneself and the team fosters a healthier work environment. BEST MOMENTS "Brave for me is doing exactly what I said before. It is asking for what you want. It is putting yourself in uncomfortable situations." "If I don't put my hand up for this role, I'm staring at another three years reporting to someone else. I know I can do this role." "Obsessing about what you can't do won't help you grow or get there." "You have to deliver what you say you're going to do, right? You are your own brand in a big organisation." This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It’s never too late to be BRAVE and BOLD and unlock your inner BRILLIANT. Visit our new website https://brave-bold-brilliant.com/ - there you'll find a library of FREE resources and downloadable guides and e-books to help you along your journey. If you’d like to jump on a free mentoring session just DM Jeannette at info@brave-bold-brilliant.com. VALUABLE RESOURCES Brave Bold Brilliant - https://brave-bold-brilliant.com/ Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970 ABOUT THE GUEST Kerry Healy is the Chief Commercial Officer for Accor’s Premium, Midscale & Economy division in the Middle East, Africa, Turkey & Asia Pacific. Kerry oversees the commercial function for this diverse region which comprises close to 1000 hotels under iconic brands such as Pullman, Mövenpick, Swissôtel Novotel, Mercure and ibis. Based in Singapore, Kerry leverages her wealth of business acumen and over 25 years of hospitality experience to ensure all functions of the organisation are aligned to meet the Group’s strategic commercial objectives.Kerry is an outstanding leader and a skilled negotiator who has a deep understanding of distribution, customer relationship management, partnerships and operations. With strong international experience across four continents, her commercial insight and wide connections play a key role in aligning Accor’s commercial strategy and driving increased revenue in an increasingly complex environment.Kerry has a long history of managing teams to excellence through change, building trust and designing exciting robust strategies. She fosters a customer centric organisational culture based on quality, respect and trust.With expertise spanning multiple continents, Kerry has held senior management positions in the UK, Middle East, Asia and the Pacific Rim. ABOUT THE HOST Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 30 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development. Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams. CONTACT THE HOST Jeannette’s linktree - https://linktr.ee/JLinfoot https://www.jeannettelinfootassociates.com/ YOUTUBE - https://www.youtube.com/@braveboldbrilliant LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot Facebook - https://www.facebook.com/jeannette.linfoot/ Instagram - https://www.instagram.com/jeannette.linfoot/ Tiktok - https://www.tiktok.com/@brave.bold.brilliant Podcast Description Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big’ international businesses to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true’ to yourself is the order of the dayTravel, Bold, Brilliant, business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfoot
Com formação na Escola Politécnica de Paris, o engenheiro Jean Larcher viveu no Brasil o melhor dos tempos, como diretor-superintendente da Accor Brasil, e o pior dos tempos, uma vez que essa trajetória aconteceu quando os planos econômicos no país se sucediam sem oferecer alívio para a escalada da inflação. Na entrevista que concede ao nosso podcast, Jean Larcher resgata a experiência da abertura do Novotel Morumbi numa época em que não havia qualquer recomendação para esse tipo de iniciativa naquela região e destaca a importância da diversificação dos produtos para que o grupo Accor se consolidasse no país. Você confere esses e outros pontos no episódio que começa logo a seguir.
In this episode, Bashar Wali, founder and CEO of Practice Hospitality and This Assembly, shares his perspective on what makes a compelling hospitality brand and the opportunities for innovation in the industry today.Listeners will learn:How to balance aesthetics and profitability in hotel design (01:34)The importance of having a "face" and soul behind a hospitality brand (03:51)Why large hotel companies are acquiring founder-led brands (06:44)The opportunity for entrepreneurs with fresh ideas to enter the hospitality space (08:12)Mentions:Chiltern Firehouse (02:16)André Balazs (02:16)Liz Lambert (03:31)Chip Conley (03:41)Bill Kimpton (04:06)Ian Schrager (04:06)Kit Kemp (04:06)Airbnb (04:17)Hilton (04:27)Marriott (05:09)Arne Sorensen (06:10)Accor Hotels (06:31)Nike (06:41)Ennismore (07:05)Sharan Pasricha (07:05)SLS (07:15)Graduate Hotels (07:39)Nomad (07:39)Dream (07:39)Standard (07:39)Hyatt (07:39)21C (08:12)Ben Weprin (10:19)A few more resources: If you're new to Hospitality Daily, start here. You can send me a message here with questions, comments, or guest suggestions If you want to get my summary and actionable insights from each episode delivered to your inbox each day, subscribe here for free. Follow Hospitality Daily and join the conversation on YouTube, LinkedIn, and Instagram. If you want to advertise on Hospitality Daily, here are the ways we can work together. If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve! Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
In this special 2-PART SERIES, we're dropping you inside a Tony Robbins Business Mastery seminar. Learn HOW TO BUILD A BRAND, SHOWCASE YOUR X FACTOR, and BRING YOUR UNIQUE PRODUCT or SERVICE to the COMPETITIVE MARKET! In PART ONE, Tony Robbins sits down for an exclusive one-on-one with SAM NAZARIAN, the visionary entrepreneur behind an empire of hospitality, nightlife, and real estate. Best known for founding SBE Entertainment Group in 2002, Nazarian transformed it into a global powerhouse, boasting an impressive portfolio of hotels, restaurants, nightclubs, and luxury residences. His brainchild, the SLS brand, redefined luxury hospitality with its innovative design and expanded globally under his leadership. Born into a Persian Jewish family in Tehran, Nazarian's journey from immigrant to business mogul is nothing short of inspiring. Nazarian's remarkable achievements include acquiring iconic properties like the Delano and the Mondrian to merging SBE with hospitality giant AccorHotels, creating SBE | AccorHotels and solidifying his position as a leader in the luxury hospitality sector. Nazarian's entrepreneurial spirit and determination is nothing short of inspiring. Don't miss this exclusive opportunity to elevate your business game to new heights and learn how to turn your own dreams into empires! *** Business Mastery is the world's premier business training event designed and hosted by the world's #1 authority on personal growth, business transformation and peak performance – Tony Robbins. This five-day event equips entrepreneurs, business owners and operators with cutting-edge systems, skills and strategies not found anywhere else to create an invincible advantage against competitors. Business Mastery is designed to help participants thrive in any economic climate as they discover critical factors impacting their businesses currently and design an action plan for the next phase of growth, whether they seek more profits or an exit strategy. This includes marketing tips, maximizing a business' digital presence to get seen and discovered online and how to anticipate and solve the biggest business problems. During this comprehensive program, participants gain the same proprietary tools and methodologies Tony Robbins has used to make more than 70 businesses profitable. They'll also unlock exclusive growth tips from industry giants from companies like Airbnb, Orangetheory, Shake Shack, SoulCycle, Warby Parker and more. Now available as an immersive virtual event, Tony Robbins's Business Mastery is drawing even larger crowds and a new generation of business owners. Learn more about Business Mastery: https://tonyr.co/bm-podcast SHOW NOTES: 00:33 - Tony's Introduction 03:00 - Sam's Journey to America 05:48 - Sam's Father's Story of the American Dream 06:45 - "Never Look Backwards" 08:30 - Recognizing Opportunities, Filling Voids, and Scaling Up 09:23 - "Turbulence Defines You" 11:30 - Entry into the LA Nightclub Business 12:00 - Seeing Potential Where Others Don't 14:53 - Navigating Economic Challenges 16:20 - Sam's "Secret Sauce" to Success 18:29 - Impact of Design on Customer Experience 19:00 - Creating Memorable Customer Experiences 21:00 - Developing Original Restaurant Brands 22:57 - Knowing When to Sell 24:52 - Audience Question: Scaling Passion into Multiple Restaurants 29:08 - Audience Question: Scaling Multiple Brands in Hospitality 34:30 - Building Company Culture 37:42 - Importance of Removing Toxic Employees 39:18 - Insights from Stanford's Study on Employee Depression 40:45 - C3: Digital Restaurant Company 45:40 - Creating the Future You Want to See 50:30 - Establishing a New Legacy 53:00 - Tony and Sam's Joint Venture in Longevity 57:00 - Tony's Closing Remarks Tony Robbins is a #1 New York Times best-selling author, entrepreneur, and philanthropist. For more than four and a half decades, millions of people have enjoyed the warmth, humor and dynamic presentation of Mr. Robbins' corporate and personal development events. As the nation's #1 life and business strategist, he's called upon to consult and coach some of the world's finest athletes, entertainers, Fortune 500 CEOs, and even presidents of nations.
"I think if people don't have adaptability and flexibility and resilience and the desire to learn new skills... I think that's where you get really stuck." -Taryn Meet the woman who's redefining leadership and success. Taryn opens up about the pressures of raising venture capital, the stress of managing multiple businesses, and the importance of personal development in her life. She also delves into the future of AI in the modeling industry and how it might impact her business. Whether you're an aspiring entrepreneur or a seasoned business owner, Taryn's insights and experiences are sure to provide valuable lessons and motivation. Tune in as we explore the highs and lows of entrepreneurship and learn how to discover the inner grit to create the business of your dreams. Episode Highlights: 00:00 - Episode trailer 03:30 - The Impact of Parenting on Success 06:19 - The Importance of Creative and Critical Thinking 09:26 - Personal Development and the Role of Mentors 11:18 - The Financial Investment in Personal Development 14:14 - Continuous Learning as a Key to Success 16:23 - Exploring Masculine and Feminine Energies 20:26 - Dating as a Successful Female Entrepreneur 22:36 - Would You Still Work If Money Wasn't an Issue? 27:53 - AI's Impact on the Modeling Industry 34:57 - Moments of Doubt in Business 37:12 - Raising Venture Capital for The Right Fit 40:50 - Determining Equity and Valuation When Raising Capital 42:30 - Finding Investors for Your Business Idea 51:11 - Strategies for Effective Time Management Want manage your life the same way that helped me make $1 million by 28 and travel the world at the same time? Grab my FREE one-page Life By Design productivity planner below https://thedreamoutloudmethod.com/onepageplanner2024 About my guest: Taryn Williams is a multi-award-winning founder and CEO with over 20 years of experience, renowned as one of Australia's foremost entrepreneurs at the nexus of talent, media, and technology. Her latest venture, #Gifted, a Shopify plug-in facilitating influencer contra gifting management at scale, has quickly gained traction, boasting usage by major Australian brands such as Accor Hotels, PE Nation, Estee Lauder, and Panasonic. Co-founded alongside James Dumay, an early Canva and Atlassian employee, this SaaS business debuted in 2023 in Australia and is slated for international expansion later this year. Formerly a model, Taryn established WINK Models at the age of 21, propelling it into one of Australia's premier commercial modeling agencies, which she continues to own. She further expanded her entrepreneurial footprint with the launch of theright.fit in 2016, followed by The Influencers, establishing herself as a pioneer in online talent-brand matchmaking and influencer marketing. With the backing of leading VC firm Airtree Ventures and strategic partners, theright.fit experienced exponential growth, culminating in successful international acquisitions in 2023. Taryn's expertise extends beyond her ventures; she is a respected commentator on tech and business, serving as a Board Director for Next25 and Digital + Technology Collective, and advising renowned brands such as All G Foods and Lamborghini FAB. An influential speaker and global brand ambassador, Taryn's impact reverberates across industries, earning her prestigious accolades including the 2018 Mumbrella Award for Innovation and recognition on B&T's Women in Media Power List for three consecutive years. Connect with Taryn on Instagram https://www.instagram.com/tarynwilliams Website: https://tarynwilliams.com.au/ Join the Dream Out Loud Facebook Community https://bit.ly/2RSBKVF Follow me on Instagram here https://www.Instagram.com/morgantnelson Subscribe to my YouTube channel https://www.youtube.com/@morgantnelson
Au programme : • 02:40 : Son trackrecord• 05:44 : Les grands comptes• 12:10 : L'organisation d'Expedia• 17:44 : La vente se taylorise ?• 21:01 : Transformer sa force de vente• 23:12 : Le profil “account manager”• 28:01 : Motiver et animer au quotidien• 35:54 : Ses objections courantes• 40:41 : Pérenniser sa force de vente • 47:39 : Conseils de finsEn bref :Cette semaine, pour le premier épisode de notre sixième saison, Julien Lesueur a reçu Antoine Walter, Directeur France d'Expedia.La saison dernière, nous avions reçu plusieurs directeurs commerciaux passés par Expedia, et aujourd'hui à la tête de forces de ventes reconnues comme LinkedIn, Deliveroo ou encore Choco. Nous étions impatients de recevoir quelqu'un qui pourrait nous parler de cette très belle école de vente sur le papier.Cet épisode a rempli toutes ses promesses, et plus encore !Antoine est initialement un expert absolu de la vente grands comptes, passé par une autre école de vente reconnu en France : Xerox. Il a ensuite continué à développer son expertise grands comptes chez des leaders en la matière, notamment Accor Hotels.Il rejoint finalement Expedia France pour développer leurs premières équipes commerciales de prospection. Avant de devoir les transformer d'une main de maître :“Quand on avait signé 98% des leads qu'on avait, il a bien évidemment fallu réorganiser les équipes.”Pour revenir sur cette transformation commerciale inspirante et les bonnes pratiques commerciales d'Antoine, nous lui avions donc adressé trois thématiques :- Comment est-ce que l'on conduit des changements de stratégies auprès de ses équipes commerciales ?- Comment faire de la vente la pierre angulaire de la croissance des entreprises en 2024 ?- Et, enfin, comment créer, organiser, motiver et pérenniser ses équipes commerciales ?De vastes sujets qu'il a couverts avec brio.Et avant de vous souhaiter une bonne écoute, voici également ses recommandations :- la matrice Eisenhower.- la méthode Spanco.- et “Comment se faire des amis et influencer les autres” de Dale Carnegie.Bonne écoute, et Vive la Vente !
Morgan Stanley has downgraded Egypt's Sovereign credit from "neutral" to "dislike" on concerns about financing gap and high uncertainty.The House Budget Committee will discuss two draft bills that would raise the income tax exemption threshold and double exceptional stimulus payments to public-sector workers and pensioners. The changes were among a list of measures announced by President El Sisi last month to alleviate the impact of the economic crisis on vulnerable households.The EGX is in the process of completing procedures with financial regulators and brokerage companies to launch a derivatives market during 2024.The Ministry of Finance intends to issue EGP-denominated Sukuk before the end of the current fiscal year to finance national projects. The value will be determined after assessing the intended projects.The government is looking to sell 10-15% of its 22% stake in state-owned thermoplastic producer Egyptian Propylene and Polypropylene (EPP) to a foreign investorPHDC (FV: EGP4.35, OW) acquired the 374 feddan land plot directly adjacent to the company's flagship district, Palm Hills October. The project will include residential units, commercial space, an extension to Palm Hills Sporting Club, and a hotel, with expected sales proceeds estimated at EGP85.0 billion. This is positive news given that the land plot is located next to mature projects which we expect could dictate a premium in selling prices.OIH has finalized the sale of its subsidiaries, the real estate assets in Brazil, for a total of BRL90 million (approximately USD17.88 million). The company plans to utilize the proceeds in financing the company's investments in the tourism development and renewable energy sectors.The Social Housing and Real Estate Support Fund and QNBA signed a cooperation protocol to provide mortgage financing to low- and middle-income citizens. Banque Misr is to launch an ESG green index fund in 1Q24 based on S&P's sustainability index.The government imposed a temporary ban on sales of sugar to traders by both private and state-owned companies. The decision was made as a way to curb soaring sugar prices. The Madbouly government will meet with sugar-packing companies and traders later today to negotiate new terms and requirements for trading of the commodity.Accor Hotels is negotiating with the Ministry of Housing to acquire the rights to operate and manage three new hotels in different regions in Egypt during the coming years.CSAG BoD approved increasing capital by EGP100 million to reach EGP300 million through issuing one share for every two original shares held.
Joining me today is Tash Menon - CEO & Co-Founder of global creative technology company, Mash. Founded in 2018, Mash's foundational belief is that there's a more creative way to do creative services. Having flipped the traditional agency model on its head — by curating bespoke creative teams from referral-only freelancers — Mash has cultivated a global community of creatives working across 28 countries, with global brands such as Netflix, Breitling, Accor Hotels and some of Asia Pacific's fastest growing scale-up businesses. The Mash of today has evolved into something almost unrecognisable from when it was started on a kitchen dining table. With the focus of redefining the future of work and continually building a culture that empowers and encourages both brands and creatives to benefit from remote work structures, Tash's direct and transparent approach has led her to now build a global business that has been recognised in almost every industry and business publication in Australia. Dubbed the ‘Mighty Mouse' of the advertising industry by Forbes USA and proudly named one of Campaign Asia's ‘Women to Watch', it's safe to say Tash's impact on the industry has spread far and wide, changing the way brands and creatives view their work for the unforeseeable future — and for the better. Mash is also listed in Saari Collective's 101 South Asian Australian Startup Founders List (which you can check out here: https://saaricollective.com.au/south-asian-australian-startup-founder-list/?v=1). Tash so naturally embodies the qualities of a textbook founder with a twist – living and breathing inclusive leadership without rhetoric. I hope you enjoy the conversation and all of Tash's stories of the ups and downs of the startup game.
Nouvel épisode d'Exitroots : J'interviewe Réda Berrehili qui nous raconte l'histoire entrepreneuriale de Squarebreak et son rapprochement avec Accor. Squarebreak était un spécialiste de la location de villas haut de gamme. L'opération de rachat s'est fait en plusieurs étapes avec une première prise de participation de 49% d'AccorHotels en 2016. A cette époque AccorHotels réalise 3 acquisitions simultanées dont celle du leader du secteur de la location de villas onefinestay. Reda nous partage les coulisses de cette opération que je vous invite à découvrir en écoutant le podcast. Il évoque notamment l'importance de ne pas faire durer les discussions M&A au risque de faire échouer le deal : "Take the money" On revient également sur le parcours entrepreneuriale de Reda qui commence par Mixotv. Cette expérience a été non seulement sa première incursion dans le monde entrepreneurial, mais aussi sa première expérience de rachat d'entreprise, une histoire qui mérite d'être partagée. En bonus - on parle de sa nouvelle aventure entrepreneurial Klub by Ki et de sa passion pour le monde de la blockchain et des cryptomonnaies.
All For One class schedule released. Rowing classes with members to debut during All For One. Peloton sent invites to row with Ash Pryor. Peloton On Tour – Chicago ticket info. Peloton Australia partners with Accor Hotels. Peloton to participate in Goldman Sachs Communacopia & Technology Conference. AdAge spotlights Peloton's brand engagement. Greta Gerwig asked Cody Rigsby to audition for Barbie. PSNY hosting Cody's book launch. Cody adds a new book event in NYC. Jenn Sherman goes viral on TikTok. Helper Bee Lindsey compiled Rebecca Kennedy and Andy Speer's best outfits. Kristen Ferguson celebrates 2 years with Peloton. Angelo/MetPro - How to tell magic bullets from magic bullsh*t Metallica are fans of Peloton. The Unstackables – classes to hard to stack. Helper Bee Tina reviews Matty Maggiacomo's stretch classes. Lindsey again with a review of Fiesta Latina. TCO Top Five. This week at Peloton. Birthdays - Mila Lazar (9/7) All this plus our interview with Jim Feeney! Love the show? Subscribe, rate, review, and share! https://www.theclipout.com/ See omnystudio.com/listener for privacy information.
The proposals are worth millions of dollars each. The clients are major global companies trying to impress cllients, thank teams, generate sales. The proposal has to be right. It has to be good. It has to be as perfect as it can be. Jason Cohen is the Execitive Director of Global Sales at Accor Hotels. With 5500 properties across the globe, Accor can handle the work IF they get it. How do they get it? Jason, a hospitality veteran, walks us through how he and his team structure their proposals. Show Sponsors: Roy Lewis Construction Persons Services Corps E3 Termite & Pest Control Allison Horner - State Farm Agent Trey Langus - Transworld Business Advisors Angelo DePaola - The Coastal Connection Realty Buy What Works - The Ten Best Ideas from the First 200 Episodes at Amazon.com.
Ep 251 - Championing Change: Navigating Inclusion, Diversity, and Sustainability in the Hospitality Industry with Jazmin Bornholdt from Ibis Sydney ThornleighWelcome to another exciting episode! We're hanging out with Jazmin Bornholdt today. She's not just your ordinary Operations Manager at Ibis Sydney Thornleigh; she's also an Asia Pacific Inclusion & Diversity Member for Accor Hotels. Jazmin's brings her wealth of experience in the trifecta of hospitality, inclusion, and sustainability.Jazmin's Journey: From Hospitality to Championing Inclusion & Diversity: Take a walk with us down memory lane as Jazmin shares her inspiring journey in hospitality and how she found her passion in promoting inclusion, diversity, and sustainability.Inclusion and Diversity Initiatives at Ibis Sydney Thornleigh: Get a sneak peek into some powerful initiatives Jazmin's been part of at Ibis Sydney Thornleigh. Hear first-hand how these have influenced the company's culture and ethos.ACCOR's Sustainability Efforts: Hear about ACCOR's innovative approach to minimizing its environmental footprint. Jazmin gives us the lowdown on how ACCOR is setting the pace for other hotels in the region.Hospitality's Future: Inclusion, Diversity, Sustainability: Jazmin shares her insights on emerging trends and challenges in the hospitality industry, especially around inclusion, diversity, and sustainability.Stay tuned for a compelling chat with Jazmin Bornholdt that will leave you thinking about the future of the hospitality industry.Please find our guest information here:Accor's Website: https://all.accor.com/australia/index.en.shtmlJazmin's email address: Jazmin.bornholdt@accor.comPlease find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Square POS 2Hospo is all about connection – with your customers and your team. But what if your tools could also connect? That's where Square comes in... Square for Restaurants connects your front of house to your back of house. Your team to their schedules. And connects new revenue streams with your marketing – to reach new customers. Whether you have one location or many, Square has everything your business needs to connect your vision to reality. Website: https://squareup.com/au/en/point-of-sale/restaurantsSquare POS 2Hospo is all about connection – with your customers and your team. But what if your tools could also connect? That's where Square comes in... Square for Restaurants connects your front of house to your back of house. Your team to their schedules. And connects new revenue streams with your marketing – to reach new customers. Whether you have one location or many, Square has everything your business needs to connect your vision to reality. Website: https://squareup.com/au/en/point-of-sale/restaurants
Richard Valtr is the founder of Mews Systems. Mews is headquartered in Amsterdam with offices in 10 countries worldwide is a cloud-based property management software (PMS) provider supplying hospitality providers with software to manage their businesses. Mews enables great service by simplifying and automating the management of a hospitality business, letting hoteliers focus on delivering great customer experiences instead of their administrative tasks. Mews provides solutions for hotels and hostels across the world including, Accor Hotels, Tsogo Sun, Generator Hostels, Jo & Joe, and more.
Key insights from Isabelle Birem, the Senior Vice-President of Loyalty at Accor Hotels, from her interview from November 2021. Tom Peace, from The Loyalty People, shares his insights from this fascinating interview where Isabelle talks about some fascinating insight from the amazing Accor Live Limitless programme. Of particular interest is how Accor have ensured that loyalty is at the very heart of their brand marketing. Burn driving earn is also a key feature of this programme and Isabelle talks in great detail about the importance of creating customer value, which drives engagement and loyalty Hosted by Tom Peace Show Notes: 1) Isabelle Birem,Senior Vice-President Loyalty at Accor 2) Accor 3) #163 : Accor's Live Limitless Programme Focuses on Passion and Partnership 4) Tom Peace 5) The Loyalty People 6) Feedback Link
In this episode, Jeannette talks to Steven Daines who is the Chief Talent & Culture Officer and a member of Accor's Executive Committee. He trained as a banker but decided to take a different direction and joined Carnival Cruise Lines which gave him the travel and hospitality bug. They discuss diversity in-depth. How it benefits companies and the challenges that need to be overcome to achieve true diversity. As well as talking about managing a range of hotels that cover the entire spectrum from budget to luxury and the future of the industry. KEY TAKEAWAYS From the start, Accor decentralised, recruited locally, and empowered those people. Because of recruiting locally, the Accor group has always had good diversity. But has had to work harder on gender diversity. Decision-making is of a higher quality if you represent the diversity of your customers. Cultural differences still present challenges, but it is a learning curve. Social mobility is a big part of true diversity. Achieving true diversity means different things in different places. Companies need to learn to provide services that work for a far more diverse demographic. Any industry that needs people to work unsociable hours is struggling to attract staff. You learn fastest when you are challenged. If you are given an opportunity, take it. Accor values experience and passion combined with empathy with guests. BEST MOMENTS ‘It is still ridiculous that there should be less than half of the leaders of any company anywhere who are ladies. ´ ‘What I would like, really, is for Accor to be known within the next five years as the most culturally diverse company on Earth.' ‘I think all of us want to experience professional service, but we don't want it to be stiff. We don't want it to be passively formal, it suddenly feels very 19th-century.' This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It's never too late to be BRAVE and BOLD and unlock your inner BRILLIANCE. If you'd like to jump on a free mentoring session just DM Jeannette at info@jeannettelinfootassociates.com or sign up via Jeannette's linktree https://linktr.ee/JLinfoot VALUABLE RESOURCES Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970 ABOUT THE GUEST Steven Daines is a French and British national. He graduated in Economics and holds an MBA in Hospitality Management from ESSEC. Steven Daines started his career in Florida as a Purser on cruise ships before joining Accor in 1994. For 10 years, Steven worked in Accor's subsidiary for Train services, Compagnie des Wagons-Lits, in France, the UK, Spain and eventually in Italy where he was Country Manager for 5 years. Steven then switched to the Hotel Business and held several positions in regional hotel operations, in France and South America. In 2012, he was appointed General Manager for Formule 1 and ibis Budget for France. He was appointed at the Executive Committee in 2014, as Regional CEO in charge of Northern Europe and Russia. He was afterwards in charge of Middle East and Africa and of the New Businesses division until end of 2017, joining then Affidea, the European leader in the operation of Diagnostic Centers, in the healthcare business. In November 2019, he was appointed Chief Talent & Culture Officer and member of Accor's Executive Committee. ABOUT THE HOST Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 25 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development. Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams. CONTACT THE HOST Jeannette's linktree - https://linktr.ee/JLinfoot https://www.jeannettelinfootassociates.com/ YOUTUBE - https://www.youtube.com/channel/UCtsU57ZGoPhm55_X0qF16_Q LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot Facebook - https://uk.linkedin.com/in/jeannettelinfoot Instagram - https://www.instagram.com/jeannette.linfoot/ Email - info@jeannettelinfootassociates.com Podcast Description Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big' international businesses to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true' to yourself is the order of the day.business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfootSee omnystudio.com/listener for privacy information.
[S2E06]Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York's 90th anniversary. In 2019, he received the Pinnacle Award as Canada's Hotelier of the Year.You can connect with Edwin on LinkedIn: linkedin.com/in/edwinfrizzellHost: William C Murray, PhD:William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.William is an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn.------------------------------------------------------------------------------------------------If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!E-mail: william@theservicecenter.caTwitter: @WilliamCMurrayLinkedIn: https://www.linkedin.com/in/drwilliamcmurray/Podcast: https://theservicecenter.buzzsprout.comPodcast art: Jack Designs a Graphics CompanyApple Podcast: https://podcasts.apple.com/podcast/id1586989748Spotify: https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1Stitcher: https://www.stitcher.com/show/the-service-centerAmazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-centeriHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/
Maaike Coppens is the author of the new book Design Conversationnel published in French by Eyrolles with a forthcoming English edition. Maaike and I first met at an event in 2018 in Paris, and that provided a springboard to discuss how the priorities and expectations around conversation design have changed. One important topic we discuss is the rising focus on task completion for voice assistant applications as opposed to likeability and building affective trust. Much of this is driven by changing consumer behaviors and preferences. Coppens is the vice president of design at OpenDialog AI, the developer of the open source conversation management framework. Previously, she was a senior user experience and conversation design consultant for Accor Hotels, Applause, and XAPPmedia. She also worked as a conversation designer at voice-first game maker labworks.io and is an Alexa Champion.
[S2E05]Edwin Frizzell is the Regional Vice President for Accor in Central Canada and the General Manager of the Fairmont Royal York hotel in Toronto, Ontario. He has 30 years of experience in the lodging sector with brands including Delta Hotels, The Sutton Place, Sheraton, W Hotels, Hilton Worldwide, Westin, and now AccorHotels. He led the epic 5-year renovation project in honour of the Royal York's 90th anniversary. In 2019, he received the Pinnacle Award as Canada's Hotelier of the Year. You can connect with Edwin on LinkedIn: linkedin.com/in/edwinfrizzellHost: William C Murray, PhD:William is passionate about service, the hospitality industry, and the human experiences found therein. He began in the service industry at the early age of 14 and has never looked back, gaining experience in retail, restaurants, and major hotel companies nationwide. Along the way, he earned a diploma in Hotel and Restaurant Management, a degree in English Literature, an MBA in Tourism Management, and his PhD in Management.William is an Associate Professor at the University of Guelph (Canada) in the School of Hospitality, Food & Tourism Management at the Lang School of Business & Economics. He is an award-winning hospitality management educator with over 20 years experiences at both colleges and universities across Canada. His research focuses on workforce sustainability and the human condition of workers. He has published work in top journals, including Sustainability, the International Journal of Hospitality & Tourism Administration, and the Journal of Human Resources in Hospitality and Tourism, along with being a co-author of the textbook Snapshots: An Introduction to Tourism, 6th Cdn. ------------------------------------------------------------------------------------------------If you have questions, comments, feedback about the show, or suggestions for future guests, reach out to me. I would love to hear from you!!E-mail: william@theservicecenter.ca Twitter: @WilliamCMurray LinkedIn: https://www.linkedin.com/in/drwilliamcmurray/ Podcast: https://theservicecenter.buzzsprout.com Podcast art: Jack Designs a Graphics CompanyApple Podcast: https://podcasts.apple.com/podcast/id1586989748 Spotify: https://open.spotify.com/show/6SdpLnjHDyBvavX6I3KvZF?si=bZKukAJnQEKE1Z1WSfAKWA&dl_branch=1 Stitcher: https://www.stitcher.com/show/the-service-center Amazon Music: https://music.amazon.ca/podcasts/27f06453-387e-4ce9-9ca2-7f495f85b666/the-service-center iHeartRadio: https://www.iheart.com/podcast/269-the-service-center-87078392/
In this episode, Jeannette talks to Duncan O´Rourke who is the Chief Executive Officer of Northern Europe at Accor. He talks about his early life, living in South Africa, and then being educated in an English boarding school. How these things shaped the man he became and the career path he chose to follow. Duncan explains what it is like to run a brand that serves multiple sectors of the travel business. They also talk about how to build a strong team even though there is a severe shortage of talented people, at the moment. Dealing with the challenge of climbing the corporate ladder. As well as learning to switch gears and stop being the CEO when you are at home. KEY TAKEAWAYS What luxury is and means to people is constantly changing. Personalised service is a key component of what people expect from a luxury brand. You can't manage the IBIS brand the same way you manage the Raffles Hotel brand. But attention to detail is essential at all levels of the hotel industry. Climbing the corporate ladder is stressful. For every new role, you will have holes in your knowledge. Being honest about what you don't know is important. Stress is a part of respecting the challenge that you are facing. Surround yourself with people who are better than you. Employ self-starters who have sound values. There is a massive shortage of talented staff within the travel industry. Duncan estimates between 10 and 15%. During times of crisis, clear and regular communication is vital. Diversifying your team must not be about quotas. You just need to be genuinely open to hiring the right person for the job. BEST MOMENTS ‘For me, luxury is limited by definition, it is personalised. ´ ‘During those times when you have those sleepless nights, remind yourself what is going right.' ‘Our clients are diverse, so we embrace diversity and think it's important.' ‘Pretty good is not good enough. You always want to deliver your best.' This is the perfect time to get focused on what YOU want to really achieve in your business, career, and life. It's never too late to be BRAVE and BOLD and unlock your inner BRILLIANCE. If you'd like to join Jeannette's FREE Business Impact Seminar just DM Jeannette at info@jeannettelinfootassociates.com or sign up via Jeannette's linktree https://linktr.ee/JLinfoot VALUABLE RESOURCES Brave, Bold, Brilliant podcast series - https://podcasts.apple.com/gb/podcast/brave-bold-brilliant-podcast/id1524278970 EPISODE RESOURCES LinkedIn : https://ch.linkedin.com/in/duncan-o-rourke Email: duncan.orourke@accor.com ABOUT THE GUEST Duncan O'Rourke is Chief Executive Officer Northern Europe at Accor. Duncan joined Accor in 2016 as COO for the Luxury and Premium segment before taking over as COO Central Europe. In his capacity, he was responsible for more than 470 hotels and 13 brands in Germany, Austria and Switzerland. Upon his appointment as CEO of Northern Europe in October 2020 Duncan became a member of the Group's Executive Committee. Duncan has over 30 years of experience within the industry and has held several executive positions in Europe, the US and the Middle East. From 2004, he served as General Manager for Kempinski in various destinations before being promoted to the position of Region Director overseeing the Operations of the properties in the Middle East. In 2008, he was appointed Chief Operating Officer of Kempinski Hotels and became part of the Management Board at the same time. Duncan holds a degree from Cesar Ritz Colleges in Switzerland and an MBA from Reims Management School. ABOUT THE HOST Jeannette Linfoot is a highly regarded senior executive, property investor, board advisor, and business mentor with over 25 years of global professional business experience across the travel, leisure, hospitality, and property sectors. Having bought, ran, and sold businesses all over the world, Jeannette now has a portfolio of her own businesses and also advises and mentors other business leaders to drive forward their strategies as well as their own personal development. Jeannette is a down-to-earth leader, a passionate champion for diversity & inclusion, and a huge advocate of nurturing talent so every person can unleash their full potential and live their dreams. CONTACT THE HOST Jeannette's linktree - https://linktr.ee/JLinfoot https://www.jeannettelinfootassociates.com/ YOUTUBE - https://www.youtube.com/channel/UCtsU57ZGoPhm55_X0qF16_Q LinkedIn - https://uk.linkedin.com/in/jeannettelinfoot Facebook - https://uk.linkedin.com/in/jeannettelinfoot Instagram - https://www.instagram.com/jeannette.linfoot/ Email - info@jeannettelinfootassociates.com Podcast Description Jeannette Linfoot talks to incredible people about their experiences of being Brave, Bold & Brilliant, which have allowed them to unleash their full potential in business, their careers, and life in general. From the boardroom tables of ‘big' international businesses to the dining room tables of entrepreneurial start-ups, how to overcome challenges, embrace opportunities and take risks, whilst staying ‘true' to yourself is the order of the day.business, growth, scale, marketing, investment, investing, entrepreneurship, coach, consultant, mindset, six figures, seven figures, travel, industry, ROI, B2B, inspirational: https://linktr.ee/JLinfootSee omnystudio.com/listener for privacy information.
Este é o Episódio 008 da Temporada 05 do Podcast Café com Milhas. Transmissão realizada em 24.08.2022 O podcast Café com Milhas é gravado de segunda a sexta, às 7h27 no horário de Brasília. Entenda como você pode fazer uma renda extra com as milhas que acumula no seu cartão de crédito. Participe das nossas Redes Sociais.
Hi, I am Bette Hochberger, CPA, CGMA, and on today's #FinanceFriday, we have the fabulous Diana Moss from Mini Melanie joining us. Diana is going to teach us all about bootstrapping a business. Mini Melanie is a bakery owned by two sisters, Melanie and Diana Moss, who are our clients. Considering they started from nothing (with no investors) to now being recognized by huge brands like Beat Bobby Flay, Chopped, Guide Michelin, Forbes, and more, we are thrilled to have Diana on to discuss how they bootstrapped their business. A little background on Diana is that she is a human rights lawyer turned entrepreneur; Diana brings a passion for flawless operations and delivering superior service to Mini Melanie's customers. Before Mini Melanie, Diana ran various sales and operations teams for eight years at Onefinestay, a hospitality startup now part of Accor Hotels. She graduated from Emory University and lived and worked in London. Some of Diana's challenges with bootstrapping a business was running out of money; she avoided this pitfall by being extremely focused on their objectives, being aware of quarterly goals, and reinvesting their profit into the business. She attributes her success to her relationship with her sister and their ability to be nimble and make quick decisions. Mini Melanie has had a crazy year of pivoting due to COVID-19. The pandemic helped them accelerate the creation of their e-commerce site. She also cites spending money on marketing and crafting an epic newsletter, but she also credits luck as being a factor due to their loyal customer base. By keeping those loyal customers in mind, they can deliver fantastic new goods and are always looking for ways to provide more products and bring joy to as many of those customers as possible. Watch the video to discover how Diana and Melanie navigate working so closely together and find out Diana's unique talent! As always, stay safe, and we will see you next time! --- Support this podcast: https://anchor.fm/bettehochbergercpa/support
Welcome back to Season 2, Episode 152 of the Asian Hustle Network Podcast! We are very excited to have Carey Lai on this week's show. We interview Asian entrepreneurs around the world to amplify their voices and empower Asians to pursue their dreams and goals. We believe that each person has a message and a unique story from their entrepreneurial journey that they can share with all of us. Check us out on Anchor, iTunes, Stitcher, Google Play Music, TuneIn, Spotify, and more. If you enjoyed this episode, please subscribe and leave us a positive 5-star review. This is our opportunity to use the voices of the Asian community and share these incredible stories with the world. We release a new episode every Wednesday and Saturday, so stay tuned! Carey Lai is a Founding Member and Managing Director at Conductive Ventures with $450M in AUM focused on investments in the areas of software, hardware, technology-enabled services, and blockchain. Carey has over 18 years of venture capital and technology experience. Prior to Conductive Ventures, Carey spent over four years investing at Intel Capital focused on Internet and enterprise software companies. His portfolio included 500Friends (acquired by Dentsu), Box (BOX), BrightEdge, Gigya (acquired by SAP), Kabam (acquired by Netmarble), Nexmo (acquired by Vonage), Onefinestay (acquired by AccorHotels), Sprinklr (CXM), and SweetLabs. Prior to Intel Capital, Carey worked at Institutional Venture Partners (IVP) where he focused on rapidly growing later-stage and growth-equity investments in Internet & enterprise software companies. He actively worked with the following IVP portfolio companies: ArcSight (ARST), At Road (ARDI), Business.com (DEXO), Concur (CNQR), Cortina Systems (acquired by Inphi), Danger (MSFT), Data Domain (EMC), Mobile365 (SAP), SuccessFactors (SFSF), Synchronoss (SNCR) and Yodlee (YDLE). Carey also worked in the Technology Investment Banking Group at Bank of America Merrill Lynch as an Investment Banking Analyst focused on the software and financial technology sectors. His transaction experience included offerings for some of the leading technology companies in the world, including Blackbaud Software (BLKB), Computer Associates (CA), Hewlett Packard (HPQ), and Sungard Data Systems (SDS), and Tibco Software (TIBX). Earlier in his career, Carey worked at eBay in Business Development. Carey has an M.B.A. from the Wharton School of Business at the University of Pennsylvania. He also graduated with a B.A. in International Economics from the University of California Los Angeles. Asian Hustle Network knows how important it is for small business owners to have access to tools and resources that help them thrive, which is why we have partnered with Comcast RISE, a multi-year, multi-faceted initiative launched in October 2020 to help strengthen small businesses hit hard by COVID-19 with FREE services! They have already provided nearly 8,000 POC- and Female-owned small businesses - and yours could be next! Qualifying businesses can apply to receive consulting, media and creative production services from Effectv, the advertising sales division of Comcast Cable, or technology upgrades from Comcast Business. Comcast RISE is now accepting applications from people of color-owned or women-owned, small businesses. Learn more and apply at bit.ly/RISEQ1_Podcast_AHN and share with all your fellow business owners. To stay connected within the AHN community, please join our AHN directory: bit.ly/AHNDirectory --- Support this podcast: https://anchor.fm/asianhustlenetwork/support
Participe das nossas Redes Sociais.
After competing for the French National Team at the Sydney Olympics, Myriam retired from Synchronized Swimming to attend business school. She worked for AccorHotels in marketing and sponsorship in France, Thailand, and Australia and eventually resumed her sporting career to compete for the Australian National Team in the 2008 Olympic Games in Beijing. Following her second retirement, Myriam combined her business and sports knowledge to return to sports and worked in high performance and sports management in England and in the U.S for several years before founding Athletes Soul.You can also find more Richard Listens content on Instagram (@RichardListens), Facebook (@Richard Listens), and RichardListens.com. Support the show (http://patreon.com/Richardlistens)Support this podcast at — https://redcircle.com/richardlistens/donations
Myriam Glez is the founder of Athletes Soul, a non-profit organization which supports athletes as they transition away from sports and the co-founder of the Women's Sports Forum which promotes the well-being of female athletes. Glez is a former Olympic synchronized swimmer, she competed for France at the 2000 Olympics and for Australia at the 2008 Olympics. She has worked in marketing and sponsorship for Accorhotels in France, Thailand, Australia and French Polynesia. She was a High Performance consultant and coach for British swimming before London 2012. She became the High Performance Director and then CEO of USA Synchronized Swimming after moving to the US in 2012. Glez is passionate about sports and wellness. She lives in Venice,CA with her husband and 11 year old daughter.
You might already know that you want to work in the green sector, but how do you go about finding the right job for you? It's a question we've been asking on Table Talk throughout our Green Jobs series and in this episode, we get more fantastic advice from someone who can not only talk the talk, but is already walking the walk. Marc Zornes is CEO and Winnow Solutions - a company that helps commercial kitchens reduce food waste. He tells Stefan Gates that people entering the green jobs market at the moment should be looking at companies that are "setting tomorrow's agenda". Find out why he thinks people shouldn't be looking for sustainability roles anymore, how he experienced self-doubt when starting his own company, and his three tips for landing your dream green job. Marc Zornes, CEO and Founder, Winnow Solutions Marc Zornes was a former top-rated McKinsey Engagement Manager where he was a leader in the consumer and sustainability practices. While at McKinsey, Marc co-authored the McKinsey Global Institute report on Resource Revolution. In developing this report, his team highlighted food waste as one of the biggest issues globally and yet very little was being done about it. Marc then left McKinsey to found Winnow. Marc founded Winnow to help the hospitality sector cut food waste using technology. Winnow builds artificial intelligence tools to help chefs run their kitchens more efficiently focusing on helping them understand and prevent food waste. Since launch, Winnow has been deployed in 45 countries and has saved its customers over $40m by reducing food waste. Clients include global brands like IKEA, Compass Group and AccorHotels.
Bienvenue dans ce 51ème épisode !
Ricardo é Jornalista e Fundador de The Summer Hunter, uma plataforma de conteúdo que celebra as pessoas, lugares, e vibrações mais solares do nosso tempo. The Summer Hunter é também uma agência de conteúdos de marca voltada à cocriação, tendo contado histórias fantásticas com Air France, GOL Linhas Aéreas, AccorHotels, Ambev, Campari Group e Reserva. Siga o Open House no Instagram: https://www.instagram.com/openhouse.cast Siga a Ricardo: https://www.linkedin.com/in/rimoreno Siga o The Summer Hunter: https://www.instagram.com/thesummerhunter
Episode #03 Marketing ProcessWelcome back to MSME TALK with Industry Experts. In this episode we will discuss about process to create Marketing plan apart from other points like what all comes under marketing, when to start your marketing process, why marketing is important, why it is important to onboard professional for marketing activity, common mistakes in Digital marketing, is digital marketing enough and lot more with Madhulika Joshii Paalod. Madhulika Joshii Paalod is the founder & CEO of Martist ,the group agency managing sub-agencies under its portfolio. Madhulika is Marketing and Brand specialist for more than 20 yrs for multiple brands and companies in different sectors including International Chain like Accor Hotels as Director marketing. If you are an entrepreneur and have questions related to Capital, Compliance, legal, Debt, Equity, Marketing, Business Growth, Team, Technology, Compliance etc. from Experts or any topic on which you want better understanding, or any particular profile of Expert you want to hear, do let us know. In case If you are an Industry Expert with MSME as your target audience, please let us know more about you. Your feedback, suggestions, reviews and likes will make our day. Contact Us/Social Media links/Podcast links/ : https://linktr.ee/MSMETALK
Hozpitality Group- Jobs, Courses, Products, Events and News- One stop shop for Hospitality Industry
Enjoy a special corporate rate. #MAFAccorHotels #PullmanDubaiCreekCityCentre #NovotelDeiraCityCentre #NovotelMalloftheEmirates #IbisAlRigga #IbisDeiraCityCentre #IbisMalloftheEmirates #hozpitality https://www.hozpitality.com/MAF_Accor_Shared_Services/read-article/5541_extended-summer-indulgence-at-maf-accor-hotels.html
Heather E. McGowan es una Future-of-work strategist, autora del libro Adaptation Advantage, además es Keynote Speaker reconocida internacionalmente. Heather ayuda a los líderes a preparar a su gente y organizaciones para la Cuarta Revolución Industrial que se destacará por el rápido avance de las herramientas tecnológicas en el dominio del trabajo del conocimiento humano. Heather ha impartido master classes para audiencias, desde empresas emergentes hasta organizaciones gubernamentales, universidades y empresas Fortune 500 que cotizan en bolsa, incluidas AMP Financial, Financial Times, Siemens, Microsoft, Autodesk, Biogen, Citi, JPMorgan Chase, Accor Hotels, AARP, Zendesk, Tableau, Fidelity y el Banco Mundial. El trabajo académico de Heather ha incluido puestos en la Escuela de Diseño de Rhode Island, Becker College y la Universidad de Jefferson, donde fue la arquitecta estratégica de la primera universidad de pregrado centrada exclusivamente en la innovación. En 2019, Heather fue nombrada miembro de la facultad del Centro Universitario Swinburne para la Nueva Fuerza Laboral en Melbourne, Australia. Heather, en este episodio nos cuenta que: El aprendizaje es continuo. Adaptation Advantage tiene 3 elementos súper críticos: Continuos learning Identity, Leadership. El self-awareness en los líderes e individuos es súper crítico para detectar sesgos y áreas de oportunidad. Contratar y/o colaborar con gente que piensa y tiene ideas distintas a las propias es una buena táctica para contrarrestar los sesgos. El rol que tienen los líderes de las organizaciones es fundamental para desarrollar una learning organization. En el futuro del trabajo los CLO serán de las posiciones/funciones más importantes en las organizaciones. Nos explica qué es el X Shape Man y el rol que la tecnología juega en este modelo.
048: Martina Brand startete ihre berufliche Laufbahn nach einer Dolmetscher-, und Übersetzerausbildung als Assistentin der Geschäftsleitung in der IT Branche. Sie schloss dabei nochmals ein BWL Kurzstudium an der Berufsakademie der bayerischen Arbeitgeber Verbände ab, um dann als Marketing Managerin bei Cap Gemini Gemini Consulting die Marketingaktivitäten für den Bereich Financial Services und die Top Managementevents zu verantworten. Weitere Stationen ihrer beruflichen Laufbahn waren: Heidelberger Druckmaschinen, wo Martina neben ihrer Tätigkeit als Marketing Managerin in das Aufgabengebiet der Personal- , und Organisationsentwicklung eintauchte. Sie war Teil des globalen Management Teams der Print Media Academy und in ihrer Funktion weltweit operativ unterwegs. Danach wechselte sie zu Telefonica/O2 als European Academy Lead und erlangte berufbegleitend ihren Master in Personalmanagement/Neue Medien mit Auszeichnung. Der Wechsel zu AccorHotels führe sie in die Welt der Hospitalitybranche. Dort verantwortete sie mit ihrem Team die Academy DACH, sie war Teil des globalen Academy-, und Transformationteams. Seit April 2020 ist Martina selbständige Beraterin. Ihr Motto lautet: Employee Experience meets Customer Experience. Die Verbindung der Personal-, und Organisationsentwicklungsthemen mit Business Performance ist ihr Kernberatungsgebiet. Mehr zu Martina gibt es hier: https://mbexplus.com/ und hier: https://www.linkedin.com/in/martina-brand/ Das Gespräch mit Martina war unglaublich spannend, denn sie selbst kennt die Rolle der Assistenz gut und hat auch zugleich den Management Blick darauf. Somit tauche mit uns gemeinsam ein in diese Episode und ich freue mich über Dein Feedback, Diana xoxo
In this episode of the Checking In podcast, Rosanna Caira, editor and publisher of Hotelier magazine, speaks with Edwin Frizzell, GM of the Fairmont Royal York and regional vice-president, Central Canada, AccorHotels, and chair of the Greater Toronto Hotel Association. Find out how this successful and award-winning hotelier has dealt with the varied challenges of operating one of Canada’s largest iconic hotel properties through the lingering pandemic.
Welcome back to the Unconstrained Conversations podcast! This week, IDeaS’ chief evangelist Klaus Kohlmayr speaks with Nele Neirynck, vice president of revenue management strategy, pricing and systems at Accor Hotels. Nele shares her perspectives on the changing role of revenue management and how the pandemic has transformed it for the better.Other topics discussed include:How global companies are planning for the coming travel reboundWhy hospitality is still the best industry to be employed inNecessary skills for future revenue leaders to possessPlease subscribe to our podcast on your favorite podcast network and share with colleagues in the travel and hospitality space who may find this episode useful. Please consider leaving us a review wherever you listen to this podcast.
No episódio #50 batemos um super papo com o Paulo Mancio, VP Accor Hotels, one falamos sobre marketing, empreendedorismo e experiência do cliente! O WELOVEMKT é o podcast da 21BRZ. Todas as segundas-feiras um novo episódio no ar! Acesse todo o conteúdo na Academia 21BRZ. Inscreva-se gratuitamente! http://app.21live.com.br/academia21brz/ Acesse e aproveite o curso completo da 21BRZ “Descomplicando o Marketing Digital”: https://dmkt.21brz.com.br/ www.21brz.com.br www.instagram.com/21brz
Fabien Gastinel started his career with Accor Hotels in the United States and since then, he has worked with luxury hotels such as Waldorf Astoria Cairo and Beijing, The Ritz-Carlton Singapore and The Oberoi Dubai. Fabien has a strong food & beverage background and a great experience in Michelin starred restaurants openings in Singapore, China and France. Expert of the hospitality industry for over twenty years, Fabien opened The Oberoi, Marrakech last year and the hotel has been receiving various high acclaimed awards. Fabien and I will speak about the Oberoi brand which is renowned for its service excellence, his experience going through an unconventional opening for a luxury hotel during the pandemic, the importance of the domestic and international markets and how special Morocco is to him personally. About this episode:Company Name The Oberoi Hotel, MarrakechCompany Website https://www.oberoihotels.com/hotels-in-morocco-marrakech/ About Infinite Luxury:LUXURY VOICES is a podcast curated by Infinite Luxury Group, a luxury Sales, Marketing, Communications specialist based in Asia. www.infiniteluxurygroup.com Follow us: LinkedIN www.linkedin.com/in/infinite-luxury-a132271bInstagram infiniteluxurymanifestoWeChat InfiniteLuxury-jxm Contact us: WeChat InfiniteLuxuryEmail hongkong@infiniteluxurygroup.com Podcast available on iTunes, Spotify, Ximalaya or wherever you listen to your episodes
Daniel is the former Director of Wellbeing for Accor Hotels and led the company's diversity and inclusion planning. Unfortunately, like so many in hospitality, the pandemic caused him to be laid off but he's still deeply entrenched in the space. We're diving into Diversity, Inclusion and Wellbeing on this episode. These are topics that are getting much more discussion in the hospitality space and as we look to re-open the industry after the pandemic, there is no better time to be talking about how we want it to look going forward. When initially talking with Daniel about being on the show, I learned that Diversity, Inclusion and Wellbeing are all related topics that each need to be a part of any organizations' efforts in their overall D&I goals. Daniel shares insight on his efforts within Accor on their D&I actions, where individuals can start in on their own efforts about education and actions, and where he sees the office of the future taking shape. It was a fascinating discussion that could have gone of for hours but I think in this first episode, we touch on several important points and have established a good foundation for future episodes. On this episode we discuss: Starting the discussion about diversity, inclusivity & wellbeing (4:11) Why is can this topic be uncomfortable to talk about? (9:04) The genesis of Accor's efforts about D&I planning (11:12) How to start the internal conversation and create buy-in about diversity & inclusivity efforts (15:51) How to start on inclusivity efforts (28:07) Where does wellbeing fit in? (34:22) About Daniel Leading Wellbeing for the Accor's portfolio in the North & Central America's region from 2014 to 2020, Daniel is no stranger to hospitality with a career in the fitness and spa industry that spans over 30 years taking him from Canada to Asia and the Middle East. Daniel also played an instrumental role is developing Diversity and Inclusion at Accor where he co-championed the LGBTQ+ pillar along with being a member of the broader D&I Committee for the region. Daniel holds a Bachelor of Science degree in Kinesiology and a Master of Science degree in Nutrition with a specialization on exercise and breast cancer. His extensive academic background and years of experience in the wellbeing space provide a level of expertise to the benefit of employees and guests that go beyond the trends. As such, Daniel is often recognized as an innovator and “trends detangler” in the wellness industry. His hands-on experimental approach allows for real life skills that go beyond theories and concepts. Links LinkedIn: https://www.linkedin.com/in/daniel-poulin- (Daniel Poulin (He/Him) | LinkedIn) Book discussed on the episode: Time Off: https://amzn.to/37rroQY/ (https://amzn.to/37rroQY) --- We want to hear from you! Send in a voice message or review to the podcast: https://anchor.fm/provenprinciples/message (https://anchor.fm/provenprinciples/message) --- Do you need to revamp your hospitality business strategy? Do you need help with a project or someone to work with on a tough problem in your hotel or restaurant? If I can help you in any way, please don't hesitate to reach out. You can book a free call with me by going to https://www.knowinghospitality.com/contact (knowinghospitality.com/contact)
Mini Melanie was founded by sisters Melanie Moss & Diana Moss.Human rights lawyer turned entrepreneur, Diana brings passion for flawless operations and delivering superior service to customers of Mini Melanie. Prior to Mini Melanie, Diana lived in London and in New York and ran various sales and operations teams over the course of eight years at onefinestay, a hospitality startup now part of Accor Hotels.Melanie Moss founded her bakery, Mini Melanie, with her sister Diana after years of experience in some of New York's most praised Michelin-starred kitchens. In 2010, after receiving her culinary degree from the Institute of Culinary Education, Melanie was immediately hired at Babbo, the flagship of famed restaurateurs Chef Mario Batali and Joe Bastianich. During her two years at Babbo, Melanie became sous chef for Babbo's acclaimed Pastry Chef Gina DePalma, a recipient of a James Beard award in pastry.Mini Melanie's original menu of chocolate truffles and layer cakes are all produced at the company's kitchen in Williamsburg, Brooklyn. Specializing in corporate gifting and event catering, Melanie, Diana and their team serve companies such as Louis Vuitton, Creed perfumes, Tiffany & Company, Spotify and Microsoft Research. Establishing relationships with New York City's top event planners, Melanie's wedding cakes and custom party favors have received wide acclaim for their originality and delicious taste.Website: https://minimelanie.comFacebook: https://www.facebook.com/minimelanienycInstagram: https://www.instagram.com/minimelanienyc--- About Us - Women Who Brunch:Women Who Brunch is a community for women who love connecting, networking, and learning from each other over the most important meal of the week...BRUNCH!Check out our website for updates on events, recipes, brunch spots, product reviews and more or say hi on Instagram!WWB Website: https://womenwhobrunch.comWWB Instagram: https://www.instagram.com/womenwhobrunch
While the foodservice and hospitality industry is home to a diverse workforce, barriers to equality continue to exist in restaurants and hotels alike. On August 11, 2020 KML in partnership with Easton’s Group of Hotels, assembled a group of industry leaders to discuss what the industry needs to do in order to dismantle those barriers to ensure discrimination is eradicated, true equality is achieved and that everyone is treated with the respect they deserve. Last week, five months after that webinar, we once again assembled a panel of leaders culled from that first roundtable to determine what kind of progress has been made on this front, to examine the initiatives being introduced by various leading hospitality companies to ensure a discrimination-free environment and to introduce goals and directives for the industry so that it can become home to a diverse and inclusive workforce that is welcoming and hospitable to all.
While the foodservice and hospitality industry is home to a diverse workforce, barriers to equality continue to exist in restaurants and hotels alike. On August 11, 2020 KML in partnership with Easton’s Group of Hotels, assembled a group of industry leaders to discuss what the industry needs to do in order to dismantle those barriers to ensure discrimination is eradicated, true equality is achieved and that everyone is treated with the respect they deserve. Last week, five months after that webinar, we once again assembled a panel of leaders culled from that first roundtable to determine what kind of progress has been made on this front, to examine the initiatives being introduced by various leading hospitality companies to ensure a discrimination-free environment and to introduce goals and directives for the industry so that it can become home to a diverse and inclusive workforce that is welcoming and hospitable to all.
This Week's Guest: Karen Tang, Director of Sales & Marketing for Accor Hotels.How are other hotels surviving the pandemic?The new season of Hotel Moment is focused on hoteliers on the front lines. Every other week we will highlight a new hotel in a new market.These events will be live-streamed on Facebook. You can review old episodes on the website below or on the Go Moment Facebook page. This week, Karen Tang is going to talk us through being a DOS at Pullman San Francisco Bay this past year.
Situativ und individuell führen - Annette Hopfensperger Sie arbeitet für Accor, einen der weltweit größten Arbeitgeber in der Hotellerie und ist als Director Learning & Development Central Europe für 482 Hotels und deren Mitarbeiter zuständig. Was für eine Aufgabe. @accor hat weltweit über 250.000 Mitarbeiter, die in 5.000 Hotels und in 110 Ländern arbeiten. Das Portfolio ist breit, von Raffles, Fairmont Hotels, Sofitel über 25hours hinzu Mercure und Ibis Hotels, um nur einige zu nennen. In Annette Hopfensperger Position ist es wichtig, alle Mitarbeiter zu erreichen. Wie gelingt ihr das? Wir sprechen über ihren Weg von der verträumten Annette, die ländlich aufwuchs und dann mutig nach China auszog, bis zum heutigen Tag, wo sie den Auswirkungen der Corona Krise begegnen darf. Ein wirklich inspirierender Weg, bei dem sie sich oft auf ihre Intuition verließ. Annette berichtet auch von ihren Mentoren und wie sie die heutige junge Generation wahrnimmt. Leadership sollte situativ und individuell sein. Da sind wir uns sehr einig. In meiner Arbeit ist genau das mir wichtig, denn der alte "command and controll" Stil funktioniert nicht mehr. Wenn du mehr über meine Arbeit und meine Haltung "Leadership as a service" erfahren möchtest, dann clicke hier: https://leadership.janinafelix.de/ Dieser Podcast ist mein absolutes Herzensprojekt, denn ich möchte die Hospitality wieder in ein positiveres Licht rücken. Wenn dir die Folge gefällt, dann unterstützt du mich am meisten, wenn du den Podcast abonnierst und likst. Lass´ uns auch gern wissen, welche Themen oder auch Menschen du dir wünschst! Ich wünsche dir einen phantastischen Tag Deine Janina Eure Shownotes: Hier geht es zu Accor: https://all.accor.com/deutschland/index.de.shtml Annette auf LinkedIn: https://www.linkedin.com/in/annette-hopfensperger-81aa526/?originalSubdomain=at hier geht´s zum Persönlichkeitstest, damit du besser mit deinen Mitmenschen umgehen kannst:https://janina-felix.de/persoenlichkeitstest/ hier erhältst du mehr Informationen zum Seminar: https://seminare.janina-felix.de/ hier kommst du zu den aktuellen Terminen von "Leadership der neuen Generation": https://www.digistore24.com/product/347948 Lass' uns connecten: Instagram:https://www.instagram.com/janina.felix/?hl=de Facebook: https://www.facebook.com/janinafelixofficial LinkedIn: https://www.linkedin.com/in/janinafelix/de
Situativ und individuell führen - Annette Hopfensperger Sie arbeitet für Accor, einen der weltweit größten Arbeitgeber in der Hotellerie und ist als Director Learning & Development Central Europe für 482 Hotels und deren Mitarbeiter zuständig. Was für eine Aufgabe. @accor hat weltweit über 250.000 Mitarbeiter, die in 5.000 Hotels und in 110 Ländern arbeiten. Das Portfolio ist breit, von Raffles, Fairmont Hotels, Sofitel über 25hours hinzu Mercure und Ibis Hotels, um nur einige zu nennen. In Annette Hopfensperger Position ist es wichtig, alle Mitarbeiter zu erreichen. Wie gelingt ihr das? Wir sprechen über ihren Weg von der verträumten Annette, die ländlich aufwuchs und dann mutig nach China auszog, bis zum heutigen Tag, wo sie den Auswirkungen der Corona Krise begegnen darf. Ein wirklich inspirierender Weg, bei dem sie sich oft auf ihre Intuition verließ. Annette berichtet auch von ihren Mentoren und wie sie die heutige junge Generation wahrnimmt. Leadership sollte situativ und individuell sein. Da sind wir uns sehr einig. In meiner Arbeit ist genau das mir wichtig, denn der alte "command and controll" Stil funktioniert nicht mehr. Wenn du mehr über meine Arbeit und meine Haltung "Leadership as a service" erfahren möchtest, dann clicke hier: https://leadership.janinafelix.de/ Dieser Podcast ist mein absolutes Herzensprojekt, denn ich möchte die Hospitality wieder in ein positiveres Licht rücken. Wenn dir die Folge gefällt, dann unterstützt du mich am meisten, wenn du den Podcast abonnierst und likst. Lass´ uns auch gern wissen, welche Themen oder auch Menschen du dir wünschst! Ich wünsche dir einen phantastischen Tag Deine Janina Eure Shownotes: Hier geht es zu Accor: https://all.accor.com/deutschland/index.de.shtml Annette auf LinkedIn: https://www.linkedin.com/in/annette-hopfensperger-81aa526/?originalSubdomain=at hier geht´s zum Persönlichkeitstest, damit du besser mit deinen Mitmenschen umgehen kannst:https://janina-felix.de/persoenlichkeitstest/ hier erhältst du mehr Informationen zum Seminar: https://seminare.janina-felix.de/ hier kommst du zu den aktuellen Terminen von "Leadership der neuen Generation": https://www.digistore24.com/product/347948 Lass' uns connecten: Instagram:https://www.instagram.com/janina.felix/?hl=de Facebook: https://www.facebook.com/janinafelixofficial LinkedIn: https://www.linkedin.com/in/janinafelix/de
Arabic Summary Starts at [34:50] Sumesh is currently Director of Wellbeing at The Retreat Palm Dubai MGallery by Sofitel on Palm Jumeirah Dubai, the first holistic wellbeing resort in the Middle East aligned with the UAE National Wellbeing strategy and UN SDGs of Wellbeing. Sumesh has held several senior management roles with leading brands like Wyndham Hotels & Resorts and Accor Hotels spanning over two decades across luxury hospitality, healthcare and private banking. His Ikigai is to uplift happiness, energy and elevate consciousness through mind-body integrated approach to self-transformation, unravel the ancient wisdom of physical, mental and emotional well-being through the prism of modern positive mind psychology and quantum physics. Timestamps: [04:00] Conscious Living and the first holistic wellbeing resort in the Middle East [11:00] The Importance of Having a Personal IKIGAI [14:00] Sumesh's Personal Journey across luxury hospitality, healthcare and private banking. [20:00] The Art of Breathing [22:00] Our Thoughts, Feelings and Energy [24:00] Characteristics of being happy [28:00] Overcoming Stress Did you enjoy today's episode? Are you subscribed to the show? I'd love hear from you! Feel free to give us a rating and submit a review on Apple Podcasts! Tune in daily and follow me here @allysalama and @empathyalwaywins for more on the show's latest updates. Show Credits Empathy Always Wins: The World's Exclusive Youth Leadership Podcast on Empathy & Community Building. © Ally Salama 2020.
When Fiona Whatley and her husband James took over her parents' business, they hadn't fully planned for 10-fold growth in less than a decade. Springhill Farm makes and sells delicious bite-size treats under its own brand as well as manufacturing food – especially health food – for other brands. Its reputation has grown from lucrative partnerships with well-known companies, including Virgin, Officeworks, Qantas, AccorHotels and Hudsons Coffee. Fiona, the General Manager of Sales and Marketing at Springhill Farms, shares the lessons and challenges of a family business, handling fast growth. Business Essentials Daily is produced by: SoundCartelsoundcartel.com.au+61 3 9882 8333See omnystudio.com/listener for privacy information.
Agility has been a key word for Accor for many years and has even greater relevance during the current crisis, explains Patrick Basset,Chief Operating Officer AccorHotels Upper Southeast & Northeast Asia. Talking to David and Catherine on the latest episode of The Future of Travel, Patrick says Accor is committed to being a nimble, flexible organisation close to the market, in-touch with different trends and changing consumer behaviours. In his region, this has included re-examining the adaptability of different spaces within a hotel, as well as proactively engaging with local suppliers to consider alternative food and beverage solutions. Most importantly, however, he stressed the need to look after your people during this unprecedent time. With 27,000 employees in the region, Patrick said a huge part of his work right now has been about working with their partners and owners to ensure every single employee is being supported.
Hosts. Antonio Santos, Neil Milliken and Debra RuhRick Williams is the CEO of Freeney Williams Ltd, one of Europe's leading specialist disability consultancies which provides strategic advice and guidance on employing disabled people and ensuring their access to goods and services. He has a strong and proven combination of skills, knowledge, experience and qualifications. He is a Chartered Fellow of the Chartered Institute of Personnel and Development, an Associate of both the Business Disability International and the Business Disability Forum as well as being a non-executive Director of Ofcom. Before setting up the company in 2002 Rick spent over 30 years in the Public Sector working in a range of high profile posts in HR and senior management. He is a highly effective consultant who has worked in many high profile organisations both in Europe and the UK.Some of the UK organisations for which Rick has worked include the Equality and Human Rights Commission, Department of Work and Pensions, JobCentre Plus, KPMG, PWC, Virgin Media, BT, Centrica, Accor Hotels, Barclays and the Houses of Parliament.His international work has included working with the ILO in Geneva and Turin, acting as a special adviser to the Bermudan Government and advising NGOs in Moscow and Vienna.Rick is blind and the combination of being a disabled person and experienced as a consultant, HR professional and senior manager, gives him a high level of expertise in organisational policies and attitudes towards disabled people and how they can be shaped.For further information about Freeney Williams Ltd go to http://www.freeneywilliams.com
Wellness … However you define it, we all want it. The hospitality industry is one of the business sectors where consumers of wellness seek it. The Global Wellness Institute reports wellness tourism is a $640 billion industry. In North America alone, travelers made 204 million trips and spent $242 billion on wellness in 2017. In today's episode, Lodging Leaders explores the business of wellness in hospitality. We talk to Kristen Intress, a hospitality industry leader and founder of Fit Farm in Tennessee. We hear from Adam Glickman who helped InterContinental Hotels Group launch its wellness brand, EVEN Hotels, and now heads his own wellness-consulting venture called Parallax Hospitality. Also featured is Emlyn Brown, vice president of well-being for Accor Hotels, and Andrew Gibson, chairman of the Wellness Tourism Association. If you think wellness is a high-falutin', hoity-toity amenity only the rich can afford to seek out and enjoy, think again. Wellness is an emerging sector in hospitality, growing at 6.5 percent a year. The growth is spread across hotels of all price segments and guest demographics. Wellness-minded travelers seek a path that not only introduces them to healthy concepts and choices, but allows them to return home feeling better than when they left. If your hotel can live up to that promise, you can build a healthy bottom line.
It is only fitting that Michelle Heston is featured on our 30th episode as we celebrated with one of her amazing one-of-a-kind cake creations. Michelle calls baking her passion project, a way she can combine her love for baking and her generous spirit to friends and family by "letting them eat cake". Our conversation moves around from Michelle's upbringing in the restaurant business, the family tradition of big Sunday dinners, how she found her passion for baking and a bit about working public relations and marketing for luxury hotels. Sondra unabashedly ate 2 pieces of Michelle's special Whiskey & Honey Cake. (Daisy chocolate sponge cake with Irish-whiskey scented and Sonoma honey vanilla buttercream. Naked frosting of the same recipe, topped with homemade burnt chocolate hard candies dusted with gold sprinkles (to look like figs), local wildflower honeycomb and chocolate shavings). Michelle's real life job is as the Executive Director of Public Relations for Accor Hotels, which includes the Fairmont Hotel Brand. You can salivate over Michelle's cakes on Instagram @hestoncakes and if you ever have a chance to taste one of her cakes you will taste the love with every bite.
The great Mick Jagger famously mused, "I can't get no satisfaction." If your customers are feeling the same way, you might be in trouble. Today's guest says "You CAN Always Get What You Want" if you make sure your customers get what they need. Blake Morgan is the author of More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences. And what she specializes in, is making sure companies give the best customer experience every single time. Blake divulges some high-level secrets that bigger companies use to create great customer experiences on any interface. The steps behind Blake's "Do More" method will have your business making sure that your customers remain loyal. This episode is brought to you by, The Why and The Buy, hosted by Jeff Bajorek and Christie Walters. They interview entrepreneurs and sales experts to find out the why behind their success. Listen on Apple Podcasts or wherever you get your podcasts. On today's show... 03:08 - A diehard asks Jen how to become a better businesswoman. 11:03 - Who does Blake consider to be the "modern customer" 18:29 - How to win customers over despite a bad review 25:38 - Where does Blake see the future of customer service heading? 28:55 - Blake reveals the "Do More" method to customer experience 35:12 - How does customer experience help when it comes to B2B sales? 39:45 - Where do Jeffrey and Jennifer see the future of customer service going? More on today's guest Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist currently working on her second book with HarperCollins on customer experience. Her first book is “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Accor Hotels, Accenture, Adobe, Parker Hannifin, Ericsson, Verizon, Omron and more. Blake is a guest lecturer at Columbia University as well as adjunct faculty at the Rutgers executive education MBA program. FREE E-BOOK: WHY PEOPLE BUY Figuring out why people buy, is a thousand times more powerful than knowing how to sell. This eBook will give you the insight that will allow you to uncover the genuine buying motive of your customer, every time. Join our Exclusive Sell or Die Facebook Group, where our members are already discussing the latest episode. Submit your sales question and we will answer it on the show! Need more sales help? Jeffrey's website: https://gitomer.com Jennifer's website: https://salesinanyminute.com Subscribe to the Gitomer Learning Academy: https://go.gitomer.com/gitomer-learning-academy
© 2020-2025 Ivy Podcast Discovery LLC
