Podcast appearances and mentions of noah fleming

In this episode host Chris Robinson sits with Rafiq Shaheen, Matt Glidden, Noah Fleming, and Preach Carter to yell at Noah for being a movie buff thats never seen Rush Hour.

In this episode host Chris Robinson sits down with Rafiq Shaheen, Noah Fleming, Cee Dillard, and Matt Glidden to argue about the recent Dave Attell special and Jerrod Carmichael's new show.

In this episode host Chris Robinson celebrates 1 year of The Funny Style Podcast and 60 episodes! Guests include Brian Milligan, Matt Glidden, Rafiq Shaheen, Kyle Christopher, Noah Fleming, Sebastien Hernandez, and Julian McNeill. Thank you to all of you for listening and growing with us! Thank you to my co-hosts for being troopers and thank you to every guest that graced us with their time and presence.

This week, Tony meets with Noah Fleming the owner of “Fleming Consulting & Co.” They discuss... 1.) Eating habits 2.) Community Culture & Leadership 3.) Don't let things "Simmer" 4.) Situational Awareness Tony also talks with Noah about challenges with working during the Covid pandemic and "Sonder" Learn and find out more about Tango1 at www.tango1.ca #domore #bemore #strength #warrior #protector #selfawareness #tacticalathlete #tacticallife #podcast #motivation #fitfam #exercise #leadership

This week we have a very special episode for you, as we celebrate our 400th episode of Transform My Dance studio with you! And what better way to get the celebrations rolling, than by sharing with you the best moments from some of our most memorable episodes over the years. Today you'll be hearing from some of our favorite podcast guests, including Mia Michaels, Mandy Moore, Todd Herman, Kim McSwain, Kingsley Grant, Noah Fleming, Adrienne Dorsison, and of course, the host and founder of the podcast, Clint Salter! Over the next hour you'll hear highlights from the industry's best when it comes to training your dancers, delighting your customers, and managing your finances. You'll also discover our all-time favorite mindset strategies and leadership tips to help you thrive in business and beyond!

Noah is an expert in all areas of customer relations. In under five years, Noah has helped his clients generate over $5 billion in word-of-mouth business and new revenue from their existing customers. He’s also the author of 3 of the top customer service books. In this episode, Noah explains how to deal with difficult customers for sales success.   Here are some of the topics covered in this episode: The 2 types of difficult customers salespeople should fire How to react to customers’ complaints The secret to keeping customers happy Top exercises to succeed with difficult customers About the Guest: In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers. Noah is also the author of the books Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions, and Dealing with Difficult Customers: How to Turn Your Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. All three books made three separate #1 category rankings on Amazon including Sales, Marketing & Customer Service.   Website: https://noahfleming.com/ Sign-up for Noah’s Newsletter: https://noahfleming.com/tuesday-tidbit/ LinkedIn: https://www.linkedin.com/in/noahfleming/ Books: https://noahfleming.com/shop/ or https://www.amazon.com/Noah-Fleming/e/B00K3ZV074%3Fref=dbs_a_mng_rwt_scns_share Sales book Noah Mentions in Show: No Lie: Truth Is the Ultimate Sales Tool by Barry Maher   Listen to more episodes of the Outside Sales Talk here and watch the video here!    If you love the Outside Sales Talk podcast, you’ll also love Badger’s newsletters!  Our 95,000+ subscribers stay at the top of their game with actionable tips from top sales experts.   Are you in? Subscribe to Badger Maps’ newsletters now! 

Consultant Noah Fleming shares his powerful principle of ensuring that every touchpoint you have with clients is meaningful, memorable, and personal as well as knowing when to break norms to get better outcomes.

In Episode 10 of The Healthcare Leadership Experience, Lisa is joined by Noah Fleming. Noah is the author of The Customer Loyalty Loop, Why People Buy, Buy More, and Buy Again.  He is a strategic marketing expert and CEO of the Fleming Consulting Company. He has also provided coaching and consulting services for thousands of businesses and executives on customer service and marketing. As Adam comments: "I believe anybody can be a great salesperson. …there are some people that are truly born salespeople, but for the rest of us, if we can understand those simple concepts, we can do really well in sales, the physician liaison." This episode is sponsored by VIE Healthcare Consulting® which has proudly helped hospitals save $752 million since 1999.  In this episode you'll hear: Why every hospital liaison team needs effective sales training – and why there's more to successful hospital referral generation than just doing good work.  Simple and effective ways to sharpen the sales saw "And we can always ask that simple question. Am I doing something? Am I communicating in a way that's meaningful, memorable and personal? And to me, that's a really simple way to continually sharpen that saw." Why listening is underrated in hospital physician liaison roles – and discover the difference between a valid customer complaint, and an invalid customer complaint.  The emerging role of virtual marketing services for hospital liaison teams, the importance of role-play – and why basic training shouldn't be overlooked in physician liaison. ".., doing some role-playing either with somebody else in a non-threatening fashion.. is incredibly valuable. It's just a matter of being comfortable with the uncomfortable." Why email is not the default tool for sales communication. "…if you want to break through either in sales, as a physician liaison, whatever it is, pick up the phone…."   Connect with Noah:

In this conversation, I talk with Noah about why perfection is killing businesses in an era of COVID-19, why NPS is a vanity metric, and the power of doing boring things consistently.Noah Fleming has changed the way the world thinks about customers. In under five years, Noah has helped his clients generate over $5bn in word-of-mouth business and new revenue from their existing customers.Noah works with senior executives and teams across an array of diverse companies such as Michael Kors, The Washington Capitals, Broadway, Mistras Group, and many more. These clients have engaged Noah to find the best strategies, codify sales & marketing processes, and to maximize revenue from new and existing customers.Noah is also the author of the books" Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, and The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions, and Dealing with Difficult Customers: How to Turn Your Demanding, Dissatisfied, and Disagreeable Clients into Your Best Customers. All three books made three separate #1 category rankings on Amazon including Sales, Marketing & Customer Service.Connect with Noah:Website: http://noahfleming.com/Linkedin: https://www.linkedin.com/in/noahfleming/Books: https://www.amazon.com/Noah-Fleming/e/B00K3ZV074%3Fref=dbs_a_mng_rwt_scns_shareSubscribe and rate this podcast through your favorite app including Apple Podcasts, Spotify, and more.For show notes and more resources, please visit https://beyondinsights.practicoanalytics.com/

https://UnleashedThePodcast.comDan Weedin interviews his guest, Noah Fleming to talk about how to help any company improve customer loyalty, enhance marketing, and become evergreen in its business.This interview with Noah was conducted in June, 2020 as part of a video series called Unleashed with Dan Weedin. The information is so important and still timely, that it's been added to the podcast!To learn more about Noah Fleming, visit his website. You can learn more about all his books, right HERE!© 2020 Dan Weedin. All Rights Reserved

Noah quit his 9-5 many years ago and opened his own consulting business: Fleming Consulting. Where he has consulted for companies such as the Washington Capitals, Micheal Kors and Broadway. He has written 3 books, Evergreen, The customer Loyalty loop and dealing with difficult customer In this episode he shares his opinions on measuring wealth, and incredible advice on living happily, and how he has managed to write his own pay cheques for many years! noahflemingIG Noahs Books Evergreen/ The Customer Loyalty Loop/ Dealing with Difficult Customers Available on his website at; https://noahfleming.com/shop/ noahfleming IG @tango1_tony IG @Caseytw14 IG website tango1.ca email tony@tango1.ca Sponsors: https://ianmurrayinsurance.ca/ https://www.edwardjones.ca/financial-advisor/index.html?CIRN=S1SEzgyJLouHkdM7dJQJCvx11uBu7RbKCKzX5W2tWiJcfUkbiduYB65VDgnlvliy https://axlefilms.com/

Times are tough now and business is even tougher. So I’ve put together a couple of simple and actionable tips that I hope will help you as much as they’ve helped me! You want to be the go-to person in your field for people in your community. When clients think of a service or product, it just has to be you! But how? REMEMBER. RAVE. REFER. According to Marisa Corcoran, these are the 3 R’s that we hope to accomplish. And this concept perfectly ties up with one of Noah Fleming’s tidbit last February. How do we create customer loyalty? Let me count the ways: STAY TOP-OF-MIND - No matter how good you are, or how excellent your process was, THEY NEED TO KNOW WHO YOU ARE. CONSISTENT MESSAGING - Your messaging, communication and approach has to be consistent and relevant. Customers should see that you are dependable. If you are only present in times when you gain something from them, they see it. Let them know you are always there for them. TRACK AND MEASURE - Ensure that your business and your customer sales process are seamless. The experience should be as clear, smooth and comfortable for them as it is for you. And whatever it is that you implement should be monitored so you can understand which works and why, or the other way around. If they don’t remember you at the end of the day, then you’ve most likely missed one of the three. Here are a few of my own tips as well: When dealing with a new or existing client, set expectations that you will be asking for referrals or recommendations at the end of your cycle. Do it. Don’t be afraid to ask for referrals and testimonials from existing clients. This increases buyer confidence even if they haven’t worked with you before. Request for recommendations on LinkedIn. You can use these recommendations as references in social media or everywhere else later on. Try them, and please let me know how if they worked for you. Do you have something up your sleeve that has helped you with your business? Share your tips or strategies too. Till next time! ❤ --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Support this podcast: https://anchor.fm/amariah-gonzalez/support

On this week's #PayItForwardFriday episode, Lorenzo thanks Noah Fleming for his great content and for challenging popular leadership theories. Click here for his LinkedIn Profile: Noah Fleming Click here for his article: LinkedIn Article Feedspot Leadership Podcast Ranks Check out our suggested Leadership Books and Podcast Gear: HYL Suggestions #BeABetterLeader #Leadership #LinkedIn #HackingYourLeadership #StarkEngagementConsulting #LifeOfLozo lozo@lifeoflozo.com chris@starkengagement.com Hacking Your Leadership Website Hacking Your Leadership Instagram Leadership Memes Twitter Stark Engagement Consulting Life Of Lozo

Welcome to Dance Studio WOW Factor - Part 1, with special guest Noah Fleming. In this week of our Dance Studio WOW Factor training series, Noah and Clint will give you first-hand insights that will set you up for success when it comes to filling your studio with people who are a perfect fit, including: - How your customer acquisition and retention strategies need to differ so you can ‘get’ and ‘keep’ the right dancers (and their families). - How your studio’s customer experience should be prioritized in order to convert your enquiries to trials, and trials to enrolled students. - A deep-dive into the concepts of “peak pleasure” and “peak pain” for your customers, and what this means for your studio’s marketing and retention goals. Noah and Clint also unlock their best low-cost but high-impact retention strategies that DSOA members should be adopting.

Noah Fleming, bestselling author and consultant, joins the show to talk about his new book "The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions." Noah says marketers are too focused on customer acquisition instead of long-term customer value. In this episode, he shares science-backed ways to increase customer loyalty and make it a core part of your marketing strategy. He also explains why more marketing leaders should plan for the end of the customer experience (not just the beginning and middle), and he talks about the moments when it’s not so appropriate to ask customers to purchase.

Today's guest helps corporations stop wasting enormous amounts of time and money. Too many companies are not focusing sufficiently on marketing to their existing customers and instead constantly hunt for new ones. My guest helps these large companies create long-term, sustainable, and highly profitable customer relationships. For over a decade, he has been the trusted source for coaching and consulting to thousands of business owners, executives, and individuals looking to dramatically grow their businesses, leveraging the hidden assets they already have in place. He put these concepts down on paper in his first book, Evergreen: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving. He followed up this best-seller with two more books: The Customer Loyalty Loop and Dealing with Difficult Customers. Please join me in welcoming Noah Fleming. In this episode we discuss: his thoughts on leadership: “For me, being a leader means being a solid and well-rounded example to others. I try to lead in ways that will have a positive impact on the people around me.” how his father urged him and his brother to “write your own paycheck.” his appreciation for his work/life integration because of the flexibility of his career. how he sets himself up for success by making investments in his personal development each year that hold him accountable and help him grow. his methods for connecting with existing clients, intentionally and authentically. how the concept of sonder has made an impact on how he views and connects with the people around him. sonder n. The realization that each random passerby is living a life as vivid and complex as your own — populated with their own ambitions, friends, routines, worries and inherited craziness — an epic story that continues invisibly around you like an anthill sprawling deep underground, with elaborate passageways to thousands of other lives that you'll never know existed, in which you might appear only once, as an extra sipping coffee in the background, as a blur of traffic passing on the highway, as a lighted window at dusk. Listen, subscribe and read show notes at www.OntheSchmooze.com - episode 97

"The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions" by Noah Fleming   Click here to view the show notes! https://www.salesartillery.com/marketing-book-podcast/Customer-Loyalty-Loop-Noah-Fleming

Roger Dooley has devoted much of his life to the study of neuromarketing, as you can gather from his blog, Neuromarketing, and his book, Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing. It’s pretty amazing how effective neuromarketing can be, even though it’s only really been explored in the last decade or so. Roger, the founder of Dooley Direct and cofounder of College Confidential, talks in this interview about how to apply neuromarketing techniques to your own marketing endeavors. If you’re less interested in marketing, though, there are plenty of takeaway tips that you can use to help connect with (and influence) people in other spheres as well. Find Out More About Roger Here: Rogerdooley.com@RogerDooley on TwitterRoger’s podcastNeuromarketing blog In This Episode: [02:52] - What exactly is neuromarketing? At its most basic level, Roger explains, it’s using the tools of neuroscience to gauge people’s reactions to ads, marketing, products, and so on. [04:26] - Roger doesn’t do his own neuromarketing research, but he’s been writing about it since 2005, well before it was commonly accepted. [05:26] - Subconscious, unconscious, and non-conscious generally mean the same thing in this context, Roger tells us. He also talks about non-conscious and conscious decision making. [08:36] - Roger recommends Thinking, Fast and Slow by Daniel Kahneman for anyone who wants to understand how to work with the brains of consumers. Daniel explains our thought processes into two systems, which Roger briefly discusses. [10:35] - Roger offers an example of the two types of thinking systems by discussing the election. [12:33] - Other books Roger recommends include Influence: The Psychology of Persuasion by Robert Cialdini. Robert’s new book, Pre-Suasion: A Revolutionary Way to Influence and Persuade includes new research and a seventh principle to add to the six from Influence. We also hear an example of how timing can work in persuasion. [18:42] - Stephan asks about the critical faculty, which he describes as a guard against things going straight to the non-conscious mind. Roger responds, and in doing so discusses the role of flattery in persuasion. [20:14] - What techniques would Roger recommend listeners use for persuasion? His biggest recommendation is liking, which involves finding things you have in common with your customer or potential customer. [25:46] - Stephen asks how to use these techniques in an online context where there’s no common element among the people coming to your website. Roger points out that one shared attribute is an interest in the product that you’re selling. [28:11] - Roger describes some tips and best practices for presenting your social proof and authority. He also talks about turning testimonials into stories. [32:49] - How does Roger eat his own dog food? In other words, how does he apply the techniques he knows to his own marketing? [36:10] - Roger talks about the techniques he uses in his public speaking. [39:21] - Roger tends not to use urgency and scarcity in his presentations or messaging, even though he believes it can be extremely effective in making you want to act quickly. [43:06] - Amazon is one of the smartest retailers out there, and Roger describes why. They use many of the techniques he’s talked about throughout this conversation. He also explains that giving too much information can actually be a bad thing, because it forces the customer to think too hard. [47:41] - We hear about Roger’s thoughts on the ethics of marketing and persuasion techniques. [50:16] - Stephan talks about The Loyalty Effect: The Hidden Force Behind Growth, Profits,and Lasting Value by Frederick Reichheld. Roger goes on to discuss the concept of loyalty, and in doing so recommends Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving by Noah Fleming. Links and Resources: Rogerdooley.com@RogerDooley on TwitterRoger’s podcastBrainy MarketingNeuromarketing blogDooley DirectCollege ConfidentialThinking, Fast and SlowDaniel KahnemanInfluence: The Psychology of PersuasionRobert CialdiniPre-Suasion: A Revolutionary Way to Influence and PersuadeThe Loyalty Effect: The Hidden Force Behind Growth, Profits,and Lasting ValueFrederick ReichheldEvergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business ThrivingNoah Fleming

Who:  Noah Fleming - Bestselling Author of The Customer Loop: The Science Behind Creating Great Experiences and Lasting Impressions What We Talked About:  How to keep your customers coming back for more.  Noah revealed the four step journey that your customers go through and how you can maximize their experience along that journey.  Do you want to create raving fans?  If so, then this is the episode for you. Why I Like Noah:  Noah is THE guy when it comes to customer loyalty.  He already has one bestselling book on the subject, Evergreen Great Line:  You want your customers to become evangelists for your business. Where to Learn More:  http://www.noahfleming.com http://www.themindawareshow.com

Roger Dooley was one of the earliest proponents of neuromarketing; he began writing about it in 2005, long before it was widely accepted as a valid field of study. If you have any doubts about its validity, though, you need only look at Roger’s accomplishments to see how well it works. He co-founded the extraordinarily popular College Confidential and now writes a regular Forbes column, Brainy Marketing as well as his own blog, Neuromarketing. After you’ve heard today’s conversation with him, check out his book, Brainfluence: 100 Ways to Persuade and Convince Consumers with Neuromarketing for even more of his insights. Find Out More About Roger Here: Rogerdooley.com@RogerDooley on TwitterRoger’s podcastNeuromarketing blog In This Episode: [02:31] - What exactly is neuromarketing? At its most basic level, Roger explains, it’s using the tools of neuroscience to gauge people’s reactions to ads, marketing, products, and so on. [04:04] - Roger doesn’t do his own neuromarketing research, but he’s been writing about it since 2005, well before it was commonly accepted. [05:05] - Subconscious, unconscious, and non-conscious generally mean the same thing in this context, Roger tells us. He also talks about non-conscious and conscious decision making. [08:14] - Roger recommends Thinking, Fast and Slow by Daniel Kahneman for anyone who wants to understand how to work with the brains of consumers. Daniel explains our thought processes into two systems, which Roger briefly discusses. [10:13] - Roger offers an example of the two types of thinking systems by discussing the election. [12:12] - Other books Roger recommends include Influence: The Psychology of Persuasion by Robert Cialdini. Robert’s new book, Pre-Suasion: A Revolutionary Way to Influence and Persuade includes new research and a seventh principle to add to the six from Influence. We also hear an example of how timing can work in persuasion. [18:21] - Stephan asks about the critical faculty, which he describes as a guard against things going straight to the non-conscious mind. Roger responds, and in doing so discusses the role of flattery in persuasion. [19:52] - What techniques would Roger recommend listeners use for persuasion? His biggest recommendation is liking, which involves finding things you have in common with your customer or potential customer. [25:25] - Stephen asks how to use these techniques in an online context where there’s no common element among the people coming to your website. Roger points out that one shared attribute is an interest in the product that you’re selling. [27:50] - Roger describes some tips and best practices for presenting your social proof and authority. He also talks about turning testimonials into stories. [32:27] - How does Roger eat his own dog food? In other words, how does he apply the techniques he knows to his own marketing? [35:48] - Roger talks about the techniques he uses in his public speaking. [39:00] - Roger tends not to use urgency and scarcity in his presentations or messaging, even though he believes it can be extremely effective in making you want to act quickly. [42:44] - Amazon is one of the smartest retailers out there, and Roger describes why. They use many of the techniques he’s talked about throughout this conversation. He also explains that giving too much information can actually be a bad thing, because it forces the customer to think too hard. [47:19] - We hear about Roger’s thoughts on the ethics of marketing and persuasion techniques. [49:56] - Stephan talks about The Loyalty Effect: The Hidden Force Behind Growth, Profits,and Lasting Value by Frederick Reichheld. Roger goes on to discuss the concept of loyalty, and in doing so recommends Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving by Noah Fleming. Links and Resources: Rogerdooley.com@RogerDooley on TwitterRoger’s podcastBrainy MarketingNeuromarketing blogThinking, Fast and SlowDaniel KahnemanInfluence: The Psychology of PersuasionRobert CialdiniPre-Suasion: A Revolutionary Way to Influence and PersuadeThe Loyalty Effect: The Hidden Force Behind Growth, Profits,and Lasting ValueFrederick ReichheldEvergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business ThrivingNoah Fleming

Shep Hyken speaks with consultant, speaker and bestselling author, Noah Fleming, about customer loyalty and his new book, “The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions.” Not only do they review the four steps of the customer experience, but they also provide tips to make every step a success and how that leads to customer loyalty. We all know that keeping our customers is a key to success, so tune in to this episode of Amazing Business Radio and be well on your way to acquiring more loyal customers! Noah Fleming is the person you talk to when you want to discover the goldmine of profits hiding inside your business, and then add them straight to the bottom line. He helps his clients cultivate enduring customer loyalty to create perpetual business growth. When not speaking, writing, mentoring and pulling hidden profits out of seemingly thin air for businesses … Noah likes to cook for and spend time with his wife, Heather, and two daughters, Avalon & Ella. Learn more about your ad choices. Visit megaphone.fm/adchoices

Noah Fleming is the bestselling author of EVERGREEN: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving, and helps $2M to $2B companies create long-term, sustainable, highly profitable customer relationships. Noah doesn’t bill by the hour or sell deliverables. He regularly sells $70,000 projects that he used to sell for $7,000. (No, Noah isn’t... The post Agency Advantage 30: Noah Fleming on 10x-ing From $7k Projects to $70k with Value-Based Fees appeared first on Hubstaff Blog.

As a business coach, the quickest way I see that most entrepreneurs can improve their business is by nurturing their past client relationships that they have left dormant. The potential to dramatically improve your business with this one thing alone can be life changing. That is exactly why we've invited Noah Fleming on today to discuss how to build a thriving business through customer loyalty. As an expert in strategic marketing and customer loyalty, Noah helps his clients dramatically and rapidly increase sales, multiply profits, and maximize customer value. He is the author of the Amazon #1 bestselling book in Sales, Marketing, and Customer Service – EVERGREEN: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving. Noah is a trusted source for consulting and coaching to thousands of business owners and executives.  He's an expert blogger for Fast Company Magazine, and a regular contributor to The Globe and Mail's Report on Business. Noah is routinely quoted and mentioned in publications like Forbes, The New York Times and Reuters.

Noah Fleming has figured out how to recession-proof any business, including yours. His simple strategies will help you grow your revenues – regardless of what the economy is doing.

Noah is the Author of Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving. Evergreen has received praise from people like Seth Godin, Lewis Howes, Alan Weiss and many more. He is a strategic marketing consultant who works with companies across the globe and has personally coached over 1,000 entrepreneurs.

Noah is a marketing expert. As a thought leader in strategic marketing and customer loyalty, Noah helps clients; Dramatically and rapidly increase sales, multiply profits, and maximize customer value. He is the trusted source for coaching and consulting to thousands of owners, executives, and individuals. Noah is the author of the Amazon #1 bestselling book in Sales, Marketing, and Customer Service - EVERGREEN: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving (AMACOM). He’s an expert blogger for Fast Company Magazine, and a regular contributor to The Globe and Mails Report on Business Section. Noah has been routinely quoted and mentioned in publications like Forbes, The New York Times, Reuters, and more. Webiste Links: http://www.noahfleming.com https://www.linkedin.com/in/noahfleming https://twitter.com/noahfleming [audio mp3="http://socialmediabusinesshour.com/wp-content/uploads/2015/08/Noah-Flemming-Final.mp3"][/audio]   Is Your Company Seeing The Forest For The Trees? In today's show, we will have another very impressive guest by the name Noah Fleming. Noah Fleming, The Evergreen Guy Who does not like to interview Noah. He is a marketing expert, a thought leader in strategic marketing and customer loyalty. A trusted source for coaching and consulting to thousands of owners and executives and individuals who helped his clients to dramatically and rapidly increase sales, not just sales but maximized their profits and customer value too. He is also the author of the Amazon #1 bestselling book in Sales, Marketing, and Customer Service – EVERGREEN: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving. He’s an expert blogger for Fast Company Magazine, and a regular contributor to The Globe and Mail’s Report on Business Section. Noah has been routinely quoted and mentioned in publications like Forbes, The New York Times, Reuters, and more. Also a member of Alan Weiss’s Mentorship Program & Growth Cycle®, two highly respected and world-renowned programs dedicated to the refinement of advanced consulting skills, and one of only 36 people who are globally recognized & accredited by Dr. Weiss as a Master Mentor. Hammers, Drills and Screwdrivers Why do we have hammers, drills and screwdrivers here? Bizarre right? Might be, but not for Noah. His Skype name-- guess what? It’s Tool Junky. Aside from being an expert, he is obsessively in love with hammers and drills and screwdrivers. It actually has to do with the band Tool which represents a heavy metal band during his high school days.  I’m sure you know exactly who he is talking about. And, he admits that until now he is still junky for the band. What is an Evergreen? Is it a Christmas tree? You might know or not know, But, What is an evergreen really? No it is not a Christmas tree. The concept of this very successful book came from an idea whilst he and his wife are walking in Cathedra Grove at Vancouver Islands. They have some of the tallest trees in the world. Some are even 30 feet wide. They’re 150 feet tall and walking through this forest again with his wife on their honey moon, made him think about anything, and this includes business. He finds himself staring at these trees and thinking that these tress can be an amazing metaphor. The Evergreen trees are lush, lively, they’re green, steadfast, and they grow really in any condition. They also last forever in perpetuity and they don’t have cold winters where they’re struggling to put new growth on the trees or all the leaves fall off and then they have to come back. This metaphor is really staring him on the face. And that is where it all started. The Evergreen. Cultivating the enduring customer loyalty that keeps your business thriving. This famous book Evergreen is a funny, highly pragmatic and detailed playbook on customer retention, customer experience, and customer strategy. It is more of a mindset book which provides strategic framework in owning a business. The book suggests to readers that most organizations are “addicted to sex” – the thrill of the chase of gaining new customers – as opposed to “looking for love” – finding worthwhile customer relationships that will last for years and years. In addition, many companies fail to analyze the profitability of their existing customers or the potential profitability of different types of new ones. As a result, companies lurch from one customer base to the next—losing some of their most valuable customers, as well as, gaining others many of whom turn out to be duds. Fleming describes this phenomenon in Evergreen to that of how trees lose their leaves each fall. The Worst Business Advise In the World "It is five times less expensive to keep an existing customer than it is to get a new one". Noah highlighted that this specific advice is always given by most authors and speakers, his difference, he get serious about it. He thought that this is the worst business advice in the world because none of these people ever tell us how to actually do that, how to actually make that customer five times more valuable. And so they would say things like well, provided you provide good customer service they’re going to spread the word of mouth about you, right? But he again highlighted that it is really hard for a business to build marketing budgets around, to create projections around or to try and define some tangible business outcomes like increased profits so aims to understand how do we actually make the existing customer five times, 10 times, 20 times more valuable, more profitable. And that is Evergreen, the first half of the book is really this big sort of strategic framework that I found that I was using and that my own clients were using and that big companies are using and that anybody can really implement in their own company to make some dramatic shifts. And then the second half of the book was really the tactical stuff which I was just talking about in terms of how do you actually bring back a lost customer, how do you actually increase referrals, how do you truly define the value of a customer and know which ones you should fire and those are the things that are covered in the second half of the book. The Mad Pursuit. The Problem that needs to be fixed His bank, a multibillion-dollar Canadian organization, on one issue that he raised with them, they told him that the resolution would take three days to be fixed. However, it ended up taking 30 days with all the hilarious story behind it. When he finally asked the manager, why? Why did it take this long? What could’ve possibly happened in something you told me would take no longer than three days? She flat out said him and told him that they were too busy with our new customers that we just can't take care of our existing customers. Most businesses right now are too focused on chasing new customers, losing the track of retention.  We're running around jumping from one thing to the next because we think it’s going to be sort of the savior and salvation to a struggling business or to a business that’s not seen the type of growth it wants to have. The problem on this, ending up spending more time, more energy, and more money on probably efforts that could’ve been much far more focused. The Three C's Wondering what makes Noah's business tick? It's all about the tree C's. Character - and character is really my term to talk about positioning which we all know in the marketing world positioning is how the world sees you, how you’re quickly understood and represent. Community - Community is all about how we engage our customers. We talked about customer engagement but how do we bring them closer together around what it is we’re doing, how do we get them to be interested more in the bigger, broader picture of things. Content - Content is the term that he use to describe the thing you actually do. So content is your product, your service, the thing you actually give in exchange for money. Would you buy a mattress worth $30,000? When was the last night you've had a really good night sleep? This the golden question. Noah also shared about a mattress experience. He has a friend who owns a mattress company in Rhode Islands with each mattress sells averaged of $30,000. You might find it very expensive, but here's the catch. He is selling the mattresses with that average amount. What's his secret? Customer Engagement. The Power of Reconnection His book has a whole chapter talking about the idea of engagement and re-engagement. Reactivating lost customers and reactivating lost clients. An opportunity left behind. Knowing why we’ve lost a customer, sadly, most of us don’t even know when we’ve lost a customer and so the first key is really trying to understand when those changes have happened, being aware that they’ve happened and then learning from them. Once we know the reason behind this and putting solid actions about it, our profits will massively increase with little to no investment. Website Links: http://www.noahfleming.com https://www.linkedin.com/in/noahfleming https://twitter.com/noahfleming Related Books:

Bestselling author Noah Fleming, and UK Xero's Managing Director, Gary Turner, join us for Episode 32 of the Profit First Podcast. Noah and Gary share their marketing and customer service tips.

Customer Loyalty could very well be the new key to business growth. You now have permission to stop chasing the next new customer. Noah Fleming is a marketing expert. As a thought leader in strategic marketing and customer loyalty, Noah helps … Continue reading → The post 125: Customer Loyalty with Noah Fleming appeared first on ACT LOCAL.

Episode 015: Noah Fleming – How To Create Enduring Customer Loyalty   I love discussing how we can all better serve our customer base.  The best way to create and grow a thriving business is to create customer loyalty.  Noah Fleming is an expert at accomplishing this task.  He goes into detail on this topic in this episode. That’s just one reason I had an awesome time interviewing today’s guest on The Learning Leader Show. Noah is a marketing expert. As a thought leader in strategic marketing and customer loyalty, Noah helps clients dramatically and rapidly increase sales, multiply profits, and maximize customer value.   Welcome to Episode 015 with the Marketing Expert, Noah Fleming   Subscribe on iTunes or Stitcher Radio.   The Learning Leader Show “Show me your friends and I’ll show you your future.” – John Wooden   Some Questions I Ask: How do you create customer loyalty? What made you pay so much money for a mentor? How are you affiliated with Seth Godin?  He seems to like your book… Do you think it’s better to go the traditional publishing route? Or how about all of the great self-publishing options out there? What is your why? What are your goals?   In This Episode, You Will Learn: About Seth Godin telling him to “Ship It” A giveaway for YOU, the listeners.  Listen to the end of the episode and Noah offers something for free to the first listeners who write to him Specific Goal Setting Practices The importance of loyalty How anyone can do what Noah has done How to become a better public speaker Why it’s so important to invest in yourself Continue Learning Go tohttp://noahfleming.com/ Read “Evergreen” by Noah Fleming Follow Jason on Twitter:@noahfleming   You may also like these episodes:   Episode 001: How To Become A Master Connector With Jayson Gaignard From MasterMind Talks   Episode 002: How To Take Over And Set Bigger Goals With Chris Brogan   Episode 004: How Todd Wagner (and Mark Cuban) Sold Broadcast.com To Yahoo! For $5.7 Billion   Did you enjoy the podcast? I love discussing how we can build loyalty with our customers.  Noah has mastered this vital skill.  I loved this episode.  I’m proud to say that Noah has become a friend.  Who do you know that needs to hear this?  Send them to The Learning Leader Show!   Episode edited by the greatJ Scott Donnell   Bio: Noah is a marketing expert. As a thought leader in strategic marketing and customer loyalty, Noah helps clients dramatically and rapidly increase sales, multiply profits, and maximize customer value. He is the trusted source for coaching and consulting to thousands of owners, executives, and individuals. Noah is the author of the Amazon #1 bestselling book in Sales, Marketing, and Customer Service –EVERGREEN: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving. He’s an expert blogger for Fast Company Magazine, and a regular contributor to The Globe and Mail’s Report on Business Section. Noah has been routinely quoted and mentioned in publications like Forbes, The New York Times, Reuters, and more. Noah has taught master classes on retention for the popular website, Mixergy.com, a site dedicated to interviewing company founders and industry experts, such as Gary Vanyerchuk (author of “Crush It” & “The Thank You Economy”), Wikipedia founder Jimmy Wales, and Groupon founder Andrew Mason, among hundreds of others. Fleming has conducted webinars on retention for audiences of C-level executives for sites like Vindicia, an online payment company responsible for processing over $4 billion dollars annually in recurring payments. Fleming’s Vindicia webinar had the highest pre-registration the site had seen in years, and listeners proclaimed it was one of the best they had ever heard. He’s delivered powerful ‘how-to’ workshops at the Subscription Site Insider Summit in New York City & most recently San Francisco where Subscription Site Insider Editor Minal Bopaih said, “he knows exactly what you should be measuring on your site,” and Nicole Rodriguez of MarketingProfs.com proclaimed, “I look forward to implementing the tactical advice he gave on improving our members’ experiences while boosting renewals.” More recently, Fleming delivered the closing keynote to over 400 information publishers at the Society of Information Publishers Association’s (SIPA) 36th Annual Conference in Washington, DC. SIPA’s President Robert Brady said, “At our 36th Annual Conference, we wanted to give our members an equal dose of immediately useful information and the confidence to put it to use. Noah Fleming’s closing keynote, which emphasized the critical importance of retention, gave us all a number of strategies that we could begin using right away. All of our members found the talk entertaining and useful. I recommend him highly.” Fleming is also member of Alan Weiss’s Mentorship Program & Growth Cycle®, two highly respected and world-renowned programs dedicated to the refinement of advanced consulting skills, and one of only 36 people who are globally recognized & accredited by Dr. Weiss as a Master Mentor.  

Noah is a marketing expert. As a thought leader in strategic marketing and customer loyalty, Noah helps clients dramatically and rapidly increase sales, multiply profits, and maximize customer value.  He is the trusted source for coaching and consulting to thousands of owners, executives, and individuals. Noah is the author of the Amazon #1 bestselling book in Sales, Marketing, and Customer Service -EVERGREEN: Cultivate The Enduring Customer Loyalty That Keeps Your Business Thriving(a book I highly recommend). He’s an expert blogger for Fast Company Magazine, and a regular contributor to The Globe and Mail’s Report on Business Section. Noah has been routinely quoted and mentioned in publications like Forbes, The New York Times, Reuters, and more. Noah has taught master classes on retention for the popular website, Mixerg See acast.com/privacy for privacy and opt-out information.

Marketing is a part of every business, because without it... how in the heck will customers and clients know about you, your products and your services? How will they know that you can serve them and provide solutions to their problems? You're in business to provide solutions, right? That's what Cash Flow Diary podcast guest Noah Fleming talks about in this interesting episode. He is an expert in marketing and tells us how to get customers to come back time and time again. He even wrote a book on the subject titled EVERGREEN! So does this mean Noah was always an entrepreneur? Not really. While he grew up being entrepreneurial-minded, he still took a more traditional path, attending college, taking a corporate job and then finding out that he REALLY hated it. Three hours into his first day on the job, Noah knew it was a mistake, but he hung in there for another six months. At that point he'd had enough and resigned. Long story short, Noah put in his notice and started entrepreneurial ventures, helping business owners everywhere to understand what it takes to market their products and services effectively in a way that keeps value going long into the distant future. Noah's is a tale of growth and continued learning. He started simply, got really good at customer retention and went on to be a valued consultant, speaker, author and expert in his field. Noah's story offers a good many tips for us all! Learn more.

My guest today says loyal customers are the beating heart of of every great business. In his book Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving, Noah Fleming asks why so many companies act like adrenalin junkies, chasing after new customers at the expense of creating deeper, more profitable relationships with the […] The post Episode #075: Cultivate Enduring Customer Loyalty with Noah Fleming first appeared on Read to Lead Podcast.

Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving by Noah Fleming https://www.salesartillery.com/marketing-book-podcast/the-marketing-book-podcast-evergreen-noah-fleming

Here is a strategy to improve your business by paying more attention to the people that already trust you.  Yes, the clients you have worked so hard to serve are your best source for natural growth.  Noah Fleming, author of Evergreen, shares with us strategies to improve loyalty and increase referrals.  We talk about some of the common mistakes that business owners make.  Noah also shares his top tip to growing his business.  I totally agree with this one approach as the most important for business owners. Get the show notes for 131 | Building a System for Referrals and Loyalty with Noah Fleming Click to Tweet: Listening to an amazing episode on Leaders in the Trenches with @GeneHammett #GrowingBusiness #IncreaseReferrals #Episode131 #Podcasts Give Leaders in the Trenches a review on iTunes!

You have a great product, but these days that isn't enough to keep customers returning. Customers want to be a part of something bigger. They want to connect with a company's story—their message—and they want to be a part of a community, says Noah Fleming, author of Evergreen. To achieve that, companies must have three qualities: character, community, and content.

Noah is the Author of Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving. Evergreen has received praise from people like Seth Godin, Lewis Howes, Alan Weiss and many more. He is a strategic marketing consultant who works with companies across the globe and has personally coached over 1,000 entrepreneurs.Noah is the Author of Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving. Evergreen has received praise from people like Seth Godin, Lewis Howes, Alan Weiss and many more. He is a strategic marketing consultant who works with companies across the globe and has personally coached over 1,000 entrepreneurs.