Podcasts about difficult clients

Ever wonder how to maneuver the tricky world of family-owned landscaping businesses? Join us as we dive into the captivating journey of Jake Malone from Malone's Landscaping, exploring how second-generation leadership can evolve a company while overcoming the challenges of family dynamics. Discover how Jake and his team have mastered the art of maintaining high-quality installations, leveraging innovative management systems, and expanding into new branches without losing their unique company culture. Whether you're dealing with family business dynamics or considering expansion, this episode is packed with actionable insights and inspiration. THE BIG IDEA:  Trust the process and keep progressing forward. KEY MOMENTS: [04:25] Family Dynamics and Business Mentorship [08:10] Streamlining Process and Accountability [10:52] Quality Service with Strong Communication [15:22] Seasonal Staff Redistribution Strategy [16:21] "Maintaining Family Business Culture" [22:00] "End-of-Month Momentum Strategy" [23:49] Optimizing Operations with Forecasting [28:10] "Lessons from Difficult Clients" [31:34] Embrace Pain for Rare Success QUESTIONS WE ANSWER How can family dynamics impact a family-owned business? What are the benefits of implementing a strong business process in landscaping? How do you maintain quality standards in a landscaping business as it grows? What is the role of sports in developing work ethic and teamwork? How do you handle the transition of a family business to the next generation? What are the challenges of opening a new branch for an existing business?  

Running a business is hard. Running a business while raising kids? Even harder.In this episode of Brush Busters, Coach Rich and I get real about the challenges of balancing parenthood and entrepreneurship—how kids change your motivation, force better time management, and reshape your priorities.PLUS, we're tackling your biggest contractor struggles:⚡ A client refusing to pay a deposit? Here's how to handle it like a pro.⚡ Dealing with a difficult client? Spot the red flags before it's too late.⚡ A family business stuck in the past? How to introduce modern tools (without upsetting Dad).If you've ever felt pulled between work and family—or struggled with tough clients—this episode is a must-listen.This episode was sponsored by Dripjobs! Click ⁠⁠⁠⁠HERE⁠⁠⁠⁠ or use our code GROWTH60 to get a 60 days trial FOR FREE!Schedule A Call With Our team: ⁠⁠⁠go.paintergrowth.com/schedule⁠ ⁠⁠Join Our Skool Community: ⁠⁠⁠skool.com/paintergrowth⁠⁠Free Training on YouTube: ⁠⁠⁠www.youtube.com/@paintergrowth

Today's episode is all about how to deal with difficult clients. I share some of my experiences and give you some advice on how to handle the most common type of difficult clients and situations in clinic. The best advice is what I comment on the end of the episode is to be prepared for when things get difficult and I give tips on how to do that.

In this episode, Ash sits down with Terri Cole, a renowned therapist, author, and empowerment coach, for an insightful conversation on life, growth, and maintaining genuine connections. Terri discusses how to navigate codependency and boundaries in relationships. Ash and Terri dive into the pain body concept and its profound impact on relationships. You don't want to miss this! The episode is packed with wisdom and actionable advice, making it a must-listen for anyone looking to improve their relationships, well-being, and personal boundaries. Key Topics: 01:11 The Secret to Being Liked  07:48 Tools to Setting Healthy Boundaries  13:41 Visualizing Your Ideal Relationship  18:15 Realizing Core Wounds 18:38 Prompts for Self-Discovery 19:17 Embracing Passions and Aliveness 20:29 Navigating Relationships and Workaholism 21:51 Understanding Dharma and Career Fulfillment 23:33 Dealing with Difficult Clients 27:38 Exploring Father Wounds 29:43 Mastermind Program Overview    Join Terri Cole's Mastermind: terricole.com/ashley   Connect with Ash: https://www.instagram.com/ashleystahl/ Want to become a professional speaker and skyrocket your personal brand?  Ashley's team at Wise Whisper Agency offers a done-with-you method to get your signature talk written and booked and it's helped more than 100 clients onto the TEDx stage! Head over to WiseWhisperAgency.com/speak

In this episode, we discuss the best at-home workout equipment, grip strength myths vs facts, difficult clients, public apologies, and a whole lot more... We hope you enjoy this episode and if you'd like to join us in The Online Fitness Business Mentorship, you can grab your seat at https://www.fitnessbusinessmentorship.com Thank you! -J & M WATCH this episode on YouTube: https://youtu.be/cfi8pWNwZlE TIMESTAMPS: (00:00) — Intro (00:11) — NYC workouts, Gary's 50th, & the "Boxing Coach" Strategy (04:53) — Advice for starting as a personal trainer fresh out of school (17:36) — Why can't we read anymore? (28:29) — Why we don't offer installment plans for the Mentorship (31:19) — The pros & cons of resistance bands (42:13) — Bands vs TRX (48:30) — Is your grip strength *really* the issue? (59:18) — Wrap-up Follow the show on social: YouTube - https://www.youtube.com/@personaltrainerpodcast Instagram - https://www.instagram.com/personaltrainerpodcast TikTok - https://www.tiktok.com/@personaltrainerpodcast Join our email list & get our FREE '30 Ways To Build A Successful Online Coaching Business' manual: https://bit.ly/30O2l6p Check out our new book 'Eat It!' at https://www.eatit-book.com If you have any questions you'd like to have answered on the show, shoot us an email at info@fitnessbusinessmentorship.com If you enjoyed the episode, we would sincerely appreciate it if you left a five-star review. ---- Post-Production by: David Margittai | In Post Media Website: https://www.inpostmedia.com Email: david@inpostmedia.com © 2025 Michael Vacanti & Jordan Syatt

Mark D. Williams, Founder and Owner of Mark D. Williams Custom Homes Inc., joins Nick and Tyler to explore the importance of mental health, work-life balance, and personal growth for entrepreneurs and builders. The converstaion includes strategies for managing anxiety, finding clarity, and building a supportive community to achieve personal and professional success. https://www.mdwilliamshomes.com   Partners:  Andersen Windows Buildertrend Velux   The Modern Craftsman: linktr.ee/moderncraftsmanpodcast Find Our Hosts:  Nick Schiffer  Tyler Grace  Podcast Produced By: Motif Media Tyler's Top Blogs: How I Started My Business Books that Build Site Protection Principles My Preconstruction Process: Part 1 Becoming Proficient in Multiple Trades

Jane Kisnica, a self-taught graphic designer, shares her inspiring journey from a corporate job to freelancing. After realising her passion for design during her time in a marketing role, she decided to take the leap into freelancing, especially during the pandemic. With a strong personal brand and a focus on storytelling, Jane has built a successful career, primarily through LinkedIn. Her story is a testament to the power of following your passion and the freedom that comes with it.   -----   The Story Club Instagram: https://www.instagram.com/thestoryclubpodcast Youtube: https://www.youtube.com/@iamjonnyrose LinkedIn: https://www.linkedin.com/in/jonnysrose Jane Kisnica Website: https://www.janekisnica.com LinkedIn: https://www.linkedin.com/in/jane-kisnica-graphic-designer Chapters: (00:00) - Jane's Background and Career Shift (01:38) - Self-Taught Journey and Career Shift (02:42) - Decision to Freelance (05:09) - Challenges and Mental Blocks (06:32) - LinkedIn Success (08:27) - Content Strategy and Community Building (11:14) - Overcoming Imposter Syndrome (12:30) - Freedom of Freelancing (14:30) - Traveling and Working Abroad (15:27) - Traveling and Freelancing (16:00) - Balancing Work and Freedom (16:44) - Dealing with Difficult Clients (17:16) - Enjoyment in Work (17:50) - Importance of Branding (19:52) - Personal Branding and Client Attraction (21:40) - Exciting Branding Projects (25:30) - Power of Perception in Branding (29:30) - Impact of AI on Branding (30:44) - Utilizing AI in Brand Design (32:35) - Future Plans and Growth (34:02) - Personal Struggles and Mental Health (37:52) - Closing Thoughts and Farewell

In this episode, we're diving into the tricky world of client relationships—how to handle difficult clients, set boundaries that protect your energy, and recognize when it's time to step away. I'll share real-world tips for maintaining professionalism while prioritizing your mental health and business goals. Whether you're navigating a tough conversation or reevaluating a partnership, this episode is your guide to confidently handling these challenges. Join my Private Facebook Group here!:⁠⁠⁠⁠⁠⁠⁠⁠⁠ https://www.facebook.com/groups/cayleighskillacrew ------------------------ Where you can find me: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram⁠⁠⁠⁠⁠⁠⁠: ⁠⁠⁠⁠⁠⁠⁠⁠@cayleighelyphotography ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Tik Tok:⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠@cayleighelyphotography ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Website:⁠⁠⁠⁠⁠⁠⁠ ⁠⁠⁠⁠⁠⁠⁠⁠https://cayleighely.com/ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Mentorships with me:⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠ http://education.cayleighely.com/mentorships ⁠⁠⁠⁠⁠⁠⁠⁠Join my Private Facebook Group here!:⁠⁠⁠⁠⁠⁠⁠⁠ https://www.facebook.com/groups/cayleighskillacrew --- Support this podcast: https://podcasters.spotify.com/pod/show/clearlyfocused/support

Check out courses under £50 here! In this solo episode, Katie addresses common yet challenging issues that many beauty business owners face, such as handling negative reviews, difficult clients, and enforcing business policies. Drawing on her own experiences and insights, Katie provides practical advice and strategies to help salon and beauty professionals manage these situations effectively. Key Takeaways: Addressing Negative Reviews: Katie shares how to respond professionally to negative or mistaken reviews to maintain your business's reputation. Tips on politely asking clients to take down a mistaken review and the importance of managing expectations through public replies. Setting Boundaries with Gift Vouchers: Advice on setting clear expiration dates for gift vouchers to avoid confusion or misuse. Katie explains why clients shouldn't expect to redeem a voucher they purchased for someone else. Handling One-Star Reviews: Learn how to address reviews that were mistakenly attributed to your business, especially in a shared workspace. Katie emphasises the importance of responding publicly to set the record straight while maintaining a positive tone. Dealing with Difficult Clients and Knowing When to “Sack” a Client: Katie shares her approach to managing difficult clients and setting boundaries, explaining when it's okay to part ways if a client repeatedly disregards policies or creates a negative atmosphere. The Importance of Enforcing Policies on Deposits and Price Increases: Why requiring deposits helps prevent last-minute cancellations and no-shows. Katie highlights the importance of regular price increases to keep up with rising costs and inflation, advising listeners to stand firm on pricing and policies to ensure profitability. Thank you to our sponsor: Diso Dissolvable Supplements  https://mydiso.com/ Code for 10% off - KG10 

Ever had a gut feeling that a certain patient might not be the best fit for you? Yep, we've all been there! In this episode of The Clinical Entrepreneur, we're diving deep into the art of spotting, managing, and - when needed - letting go of those clients who just aren't the right match for your practice. It's not always easy, but saying “no” can be the best thing for your business and your sanity!

In this episode of "The Free Lawyer," host Gary Miles explores strategies for managing difficult clients in the legal profession, drawing from his 45 years of experience. He categorizes challenging clients into four types: those with unrealistic expectations, excessive communication demands, lack of trust, and emotional volatility. Gary emphasizes the importance of setting clear boundaries, educating clients, and maintaining effective communication. He also provides conflict resolution techniques and advises on ethically terminating client relationships when necessary. Throughout the episode, Gary underscores the value of empathy and professionalism in transforming challenging interactions into positive outcomes. Understanding Difficult Clients (00:03:43)Gary highlights the impact of demanding clients on professional success and personal well-being. Identifying Characteristics of Demanding Clients (00:05:03)Exploration of common traits of challenging clients, including unrealistic expectations and excessive communication demands. Emotional Volatility in Clients (00:06:19)Discussion on clients' emotional states and the stress they experience during legal proceedings. Empathy and Client Selection (00:08:45)Gary emphasizes the importance of empathy and being selective in client representation. Setting Clear Expectations (00:09:48)Strategies for establishing boundaries and managing client expectations from the start. Communication Boundaries (00:11:00)Advice on setting communication limits to manage client demands effectively. Discussing Fees and Billing Practices (00:12:10)Importance of transparency in fees and billing to prevent misunderstandings. Effective Client Communication (00:12:38)The role of open communication in maintaining strong client relationships. Resolving Client Disputes (00:14:38)Strategies for managing conflicts and maintaining professionalism during disputes. Listening and Composure (00:15:49)The significance of active listening and staying calm when clients express concerns. Termination of Client Relationships (00:17:01)Guidelines for ethically and professionally terminating difficult client relationships. Would you like to learn more about Breaking Free or order your copy? https://www.garymiles.net/break-free  Would you like to schedule a complimentary discovery call? You can do so here: https://calendly.com/garymiles-successcoach/one-one-discovery-call

Are you tired of being overpowered by difficult clients in your corporate sales meetings? Do you struggle to stay calm when faced with challenging clients who seem determined to contradict everything you say? You're not alone. Today, Nikki shares confidence tips specifically for women dealing with know-it-all clients. She breaks down what you can do to set yourself apart and set yourself up for success even when they may have a bit of a condescending attitude.  Use these strategies to turn a challenging situation into a win for you and your client! Learn how to establish power and take control of the meeting from the start.  You'll discover how to ask powerful questions that keep you in control and learn a foolproof strategy for defusing hostile behavior without getting defensive. Nikki also explains why "selective amnesia" might just become your new best friend in managing difficult clients within corporate sales. Along with a personal story about a challenging client that taught her one of the most valuable lessons of her career. Whether you're a seasoned corporate sales professional or just starting out, this episode is packed with practical advice to help you navigate difficult clients with confidence and ease. Tune in to learn how to turn tough corporate sales situations with difficult clients into opportunities for growth, stronger relationships, and ultimately, bigger deals! Nikki invites you to join the Sales Maven Society. Take advantage of this opportunity to work together with you and Nikki. Bring your questions, concerns, and sales situations; she provides answers and guidance. Join the Sales Maven Society here, click Join Today, and then checkout and use coupon code 47trial to get your first month for $47.00!   In This Episode: [01:38] Establish your authority. Ask permission to lead the meeting. Pre-frame the call to take the lead in the meeting.  [02:18] In order to make this meeting productive, can I start with a few questions? [03:08] Establish your expertise when asking a standard question.  [04:24] Acknowledge and allow them to share their expertise. You can also ask about expectations. [06:17] When you ask questions the person answering is the expert at that moment. [08:58] Nikki shares a story about her early career where she was able to stand in her place of credibility and speak about her product and solutions, while still giving respect to their knowledge base. [10:51] Always take a step back and get curious. Ask yourself if you've created an environment of safety. [13:09] Nikki shares a strategy for turning a prisoner into a learner. [14:11] If you can be curious and create safety, a lot of times you can win these people over. [14:49] A polarity response is when someone takes an opposing view to what is said. For some people, this has become a behavioral trait. [15:51] When someone shows up with a polarity response, you need to be able to switch your language. You can find training about this in the Sales Maven Society. [18:29] For a polarity response, use something like I'm not sure you'd be open to this. [19:11] Getting defensive is the worst mistake that you can make. Look for ways to be curious and show it in your body language and your questions. [20:47] Selective amnesia is where you say what you need to say, but then next time you talk to this person you're fine.  [25:15] Boundaries create safety. [26:05] Set yourself up for success by changing your language with polarity, bringing selective amnesia when needed, changing the way you frame questions, and pre-framing at the start of the call. [27:02] It's okay to bless and release. Then use that energy to find your next client.   For more actionable sales tips, download the FREE Closing The Sale Ebook.   Find Nikki: Nikki Rausch nikki@yoursalesmaven.com Facebook | Twitter | LinkedIn | Instagram Sales Maven Society Work With Nikki Discussion To download free Resources from Nikki: www.yoursalesmaven.com/maven 

Have you ever wondered why some clients are more difficult clients to coach? Maybe you have that one difficult client who is so resistant, and no matter what work you do with them, they just don't seem to "get it." You're not alone, and there are reasons for it! And within those reasons lie the answers. Traits of difficult clients: 1. Resistant2. Doesn't want to go deeper3. Frustrated4. Stuck in the same cyclesWhat makes a difficult client? Remember that many factors come into play when working with clients on behavior changes, mindset work, or transformations involving emotional components. Their current state is a reflection of conditioning, experiences, and behaviors that have been programmed into the nervous system to automate them. Changing behavior patterns, re-programming thought patterns, and processing emotions takes time. It also takes skill and nuance with those skills as a coach. The best way to help your clients, even those who seem "difficult," is to understand the full picture of why they are behaving/thinking/feeling the way they do with a "whole person" approach. Often, when you are working with "difficult" clients, what you're experiencing is the stress response in the nervous system. It's not that they are difficult at all, it's just that they have a body, brain, and nervous system that is working. As a coach, this is an opportunity for you to fill in the skill or knowledge gap for your client.What makes this worse… is if you think of them as " difficult," which is most likely not helping the situation. Anticipating difficulty will put you in a tighter and closed emotional space, making it more likely that you will push them in ways that aren't helpful or be closed off from the wisdom of what they really need. ResistanceWhen it comes to "resistance" with clients, while this can be one of the most frustrating things for many of my coaches, it's also the most magical thing to work through! Anytime there is resistance, there is something really important underneath it. When we can be willing to lean into the resistance and learn (with the skills to do so safely with our client), that's when we can unlock some of the things that our client needs to pay the most attention to. Before I share a story, I'll preface this by saying that a client isn't always ready (or even emotionally equipped to) lean into it. This is why the skills to understand your client and all that's coming into play for them are vital as a coach. A Case Study: My Resistant clientI had one client years ago who was particularly resistant, that could have been percieved as a difficult client. Together, we could see this pattern over and over again in our sessions. Even worse than the resistance - she was criticizing herself for it. We decided to make space for the resistance. We decided to acknowledge it in the "room" with us, and we allowed it to be okay. This was just the starting point, but as we looked at what was underneath it, this client experienced a softening of her resistance. The topics in our sessions became more relevant to what was really going on for her. And the best part was that we started to release some of the shame that kept her shut down and feeling fearful far too often. This is just one example, but remember that resistance is real and has a reason. When resistance is present, we can be grateful that we know where to lean. There is fear associated with it, and as skilled coaches, we can treat that fear with care. Difficult clients often don't want to go deeperOkay, all of you "let's take a deeper dive" coaches - I know how frustrating it can be when you're trying to help a...

Have you ever experienced working with difficult clients or do you fear that you'll have to navigate that dynamic at some point soon in your business? This episode is for you.My perspective on what makes a client difficult A reframe for coaches and the coaching industry Things I encourage my clients to do that might not be welcomed elsewhere The difference between difficult clients and major red flags Key red flags in potential clients to look for The role of a coach in the client dynamic and what is NOT the coach's responsibility Projections, self awareness, personal responsibility and delivering on a promise With love,Robyn xoP.S. If you loved this episode, I'd appreciate if you could leave a review or share on your socials. It truly means the world to me and helps amplify this message for other mothers desiring a supportive business for motherhood. If you would like to learn more about The Mothered Business Mastermind, click here. Please say hi to me on Instagram @robyn.gooding or take a peek at my website for more info www.robyngooding.comClick here to book your call anytime!

Are you struggling to deal with difficult real estate clients who seem impossible to please? If you're feeling frustrated and overwhelmed by demanding clients, this episode is here to help. We'll show you how to turn your most challenging clients into valuable assets for your business. Learn effective communication strategies and problem-solving techniques to navigate tough real estate transactions and build trust with even the most challenging customers.By shifting your mindset and finding the hidden value in every deal, you can transform frustrating situations into opportunities for growth. Whether you're facing difficult negotiations or just need new strategies for managing demanding clients, this video provides actionable advice to help you succeed. Don't let tough clients hold you back—discover how to turn your worst experiences into business gold.Subscribe for more real estate tips and strategies designed to help you handle challenging transactions and improve your client relationship management. Hit the notification bell so you never miss a video packed with insights to help you thrive in your real estate career.

Send us a textEver wondered how to turn difficult client interactions into successful collaborations? Discover the secrets to managing unorganized clients, conflicting instructions, and never-ending revisions in this engaging episode of Boss Responses. Host Treasa Edmond and guest Jessica Walrack share their experiences and frustrations, offering actionable strategies to guide clients towards providing clear instructions, setting boundaries, and knowing when it's time to seek better-fitting clients.They also share insights into the importance of clear and effective client relationships from the outset, and how to position yourself as a subject matter expert while fostering equal partnerships with your clients. Tune in for practical advice that every freelancer and business owner needs to hear!About Our GuestJessica Walrack is the founder of All Things Freelance Writing—a community that helps freelance writers build their ideal businesses through its blog, weekly jobs newsletter, and other resources. She's also a freelance finance journalist with 11 years of professional writing experience. You can find her work regularly featured in national publications including US News and World, CBS News MoneyWatch, Newsweek, and Wallstreet Journal BuySide.Links You Might WantSign up for the free All Things Freelance Writing weekly jobs newsletter Connect with Jessica on LinkedInSupport the Show.Thank you for taking time out of your busy day to listen to Boss Responses. This podcast is a passion project that comes from years of helping freelancers shape a business that supports the lifestyle they want. Have a question you'd like answered? Send it to info@bossresponses.com If you'd like to support the podcast, click that link above. Those lattes help keep us going and are much appreciated!

Dealing with demanding clients can be challenging for any profession, but it is essential to maintain professionalism and composure in these situations. One key strategy in managing demanding clients is effective communication. It is vital to listen to and address the client's concerns calmly and respectfully. Another helpful approach is to set clear boundaries and expectations from the beginning of the client relationship. By establishing guidelines for communication and behavior, both parties can understand their roles and responsibilities, which can help prevent misunderstandings or conflicts. In some cases, involving a supervisor or mediator may be necessary to help resolve disputes or issues with demanding clients. Seeking support from colleagues or mentors can provide valuable insight and guidance in navigating challenging situations. Maintaining a professional demeanor and focusing on finding solutions rather than dwelling on problems can help effectively manage demanding clients. Professionals can build stronger relationships with clients while preserving their well-being by approaching these situations with patience, empathy, and assertiveness. Follow me on IG: https://www.instagram.com/angelydub/ Follow Life in Progress on IG: https://www.instagram.com/lifeinprogressph/ Follow me on Tiktok: https://www.tiktok.com/@angelydub Hosted on Acast. See acast.com/privacy for more information.

When you're running a beauty business, you pour so much of yourself into your work, aiming to make each client feel confident and beautiful. But it's not always easy. You might find yourself dealing with clients who struggle to keep their appointments or feeling frustrated when a negative review appears online. These experiences can be tough, and they can often lead you to question your approach. And you might even spend daaays thinking about it, which can only drain you emotionally and take a toll on your mental health.  That's why it's so important to take the emotion out of these difficult situations. Having a clear process and staying within your power can help you handle these challenges more effectively! So, in this episode, I'm diving into the TOP 5 client complaints that many beauty biz owners face. We'll discuss — Clients constantly rescheduling appointments Clients being unhappy with the results of a service Getting a bad review Refund request Clients not rebooking or coming back We'll cover how to set healthy boundaries, remain composed even when facing difficult clients — creating a WIN-WIN! You might want to save this episode and refer back to it regularly or jot down some of the key points we discuss! Download your FREE CUSTOMIZABLE BIZ POLICIES here ➡️ www.thelashpreneur.com/policies

Shirley Wiliani is the founder of A La C.A.R.T.E. Solutions (ALC for short) and has over 20 years of experience in accounting and finance. ALC aims to provide owners of small and mid-sized businesses with accounting services on par with that of larger enterprises. Shirley's experience makes her a frequent speaker, having recently spoken at EO Los Angeles's Forum about The Predictive Index. This episode also talks about how Shirley created a thriving business with a strong focus on employee well-being and cultural fit. She also opens up about overcoming personal hardships, such as her battle with breast cancer and its profound impact on her life and business philosophy.    Timestamps: 01:44 Meet Shirley 04:04 Discovering the Predictive Index 05:50 Personal Strengths 08:06 Employee Engagement 15:13 Difficult Clients 19:52 Boundaries for Success 21:27 Top and Bottom 1% 22:29 Overcoming Breast Cancer 23:31 Marriage Counseling Date Nights 26:29 The Predictive Index vs. Other Personality Tests 38:29 The Power of Vulnerability  

Ep. 30 | Round Table - Difficult Clients__Membership has its privileges, join the Star Power Club today!__https://starpower.com/club Hosted on Acast. See acast.com/privacy for more information.

If you're an interior designer with your own business, you've likely dealt with clients who were less than ideal - and some that were just toxic to work with!  Even though toxic clients are not the norm, they are out there and when you encounter them it can strongly affect your business, team, personal life, and even your mental health. In this episode, I share exactly what I define as a “toxic client”, and ways I've used my process to identify, manage, and prevent them altogether! I share some of my own misadventures that have taught me which red flags to look out for and how to deal with them. I dive into the importance of checking in with yourself and setting and respecting boundaries with clients.  Warning: you'll also get a little bit of tough love through the episode that will help you understand exactly how to avoid and manage toxic clients so that they don't take over your life or your business!   Episode Resources Episode 49: An Interview with my clients: Why having a process made them choose me with Kelly & Glen Patchet Learn more about Designer's Room     Download our Free Resources ➡️ Pre-qualify your clients with my Discovery Call Script ➡️ Stay confident from beginning to end with my Consultation Checklist    ➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue   Looking to elevate your business? Learn more about our courses ➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course ➡️ Want to be the first to know when Power of Process is returning? Click to learn more about the business blueprint for interior design firm owners. ➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

On this episode, I'll be discussing how to deal with difficult clients, which can apply regardless of your industry, whether you are an interior designer, a lawyer, or any other professional, and more importantly how to stay positive in both business and in life. Artist Spotlight featuring Lena Danya (@lenadanya) and Lisa Cornwell (@lisacornwellart).   Download a FREE copy of our "Furniture Placement Guidelines" https://kinleystudios.com/blog   Artist Spotlight Lena Danya: https://www.lenadanyastore.com/ Instagram: https://www.instagram.com/lenadanya/ Lisa Cornwell: https://www.lisacornwellart.com/ Instagram: https://www.instagram.com/lisacornwellart Stay tuned next week where I'll be discussing how to make the most out of your client-designer relationship and the best free interior design apps and room design software that are super easy to use so you can take charge of your project.   We'd love to hear from you! Send Us A Message Here: https://kinleystudios.com/contact   Contact Design Inquiries: info@kinleystudios.com Podcast Inquiries: kinleystudiosinfo@gmail.com https://www.kinleystudios.com #kinleystudios #interiordesign #kinleystudiospodcast   Disclaimer: I do not receive any compensation from any of the products, people, or places I discuss.

  This week on The Candid Creative Podcast, Lys and Manda are diving once again into your questions and sharing their insights on everything you want to know. How do you deal with difficult clients? Do you ask for commission? And, how can you set your standards ahead of time to help combat the indecisive clients that change their mind too often? Listen in and join this week's conversation on The Candid Creative Podcast!To Stay Updated with Lys and Manda:The Candid Creative Podcast on Instagram:https://www.instagram.com/candidcreativepodcast/ The Candid Creative Podcast Website:https://www.candidcreativepodcast.com/ Lys:https://www.floweringminds.education/Manda:https://www.maeandcomonthly.com/ If you enjoyed the show please Subscribe, Rate, and Review!

In this episode:  Katie and Tara rant and reflect about their most annoying experiences dealing with clients and offer advice for each other for how to overcome those experiences  Drawing the line with your clients (and teaching your staff how to do so as well)  How to pull yourself out of the ‘Spin Cycle' (aka stuck in your own thoughts) when negotiating with clients

Are you dealing with a client who is needy, mean, lies to you or is just plain unrealistic? Boy, we have too. Today we're talking about how to serve difficult clients while protecting our personal and professional boundaries.

Are you dealing with a client who is needy, mean, lies to you or is just plain unrealistic? Boy, we have too. Today we're talking about how to serve difficult clients while protecting our personal and professional boundaries.

Have a question for Hunter? A topic you'd like him to talk about? Feedback? Text us here!Welcome back to The Modern Hairstylist Podcast! In this episode, we are speaking about strategies for those tricky clients and setting clear expectations. As hairstylists, we pride ourselves on our communication skills, but sometimes the data tells a different story. Did you know that while 87% of hairstylists claim they always conduct a consultation, only 7% of clients feel they've had one? This episode is all about bridging that gap and ensuring your consultations are foolproof, even with the most challenging clients.Miscommunication can lead to unhappy clients, negative reviews, and unwanted extra work like redoes or refunds. It's essential to protect your reputation and ensure client satisfaction from the start. Today, I'll share some lesser-known consultation tips that can save you from these pitfalls. Whether you believe you're already great at consultations or feel you have room to grow, this episode will provide you with valuable insights to enhance your skills and safeguard your business.One game-changing tip is to turn your client away from the mirror during the consultation. This simple move can make a huge difference, especially with clients who may feel insecure. By removing the mirror distraction and establishing eye contact, you can regain control of the conversation and ensure that the client is fully engaged and focused on your discussion. This approach helps break down barriers and makes the client feel more connected and understood.Additionally, using visual aids and the client's own words can significantly improve communication. Always encourage clients to provide pictures of their desired look and show them your visual aids to set realistic expectations. Repeating their words back to them and asking them to repeat your plan ensures mutual understanding. And, of course, never underestimate the power of agreeing on the price upfront. Transparency about costs can prevent misunderstandings and make the entire experience smoother and more pleasant for both you and your client.Tune in to this episode for these tips and more to elevate your consultation game. Remember, consultations are the foundation of a successful appointment. By refining your strategies, you'll not only meet but exceed your clients' expectations, leading to happier clients and a thriving business. Don't forget to subscribe for more valuable insights every week, and leave us a five-star review if you find our episodes helpful. Let's make your consultations more effective and enjoyable for everyone involved!Streamline your business with user-friendly forms. Join Jotform here! Let's connect on Instagram!

Send us a Text Message.Navigating Education, Prom Season, and Handling Difficult ClientsIn this episode, we discuss a variety of topics, including Buzzsprout's new communication feature, 'fan mail,' the importance of micro-education in the hair industry, and the benefits of one-on-one or small group classes. We also share a story about a successful one-on-one class that led to significant growth for the stylist. The episode takes a turn into prom season challenges, emphasizing the impact of social media on client expectations and the critical role of thorough consultations. Finally, we explore strategies for dealing with difficult clients and the importance of maintaining professionalism while responding to negative reviews.00:00 Opening Banter and Podcast Updates00:25 Introducing Fan Mail: A New Way to Connect01:16 The Power of Micro Education in the Beauty Industry03:16 A Deep Dive into One-on-One Education05:39 The Impact of Personalized Learning09:38 Shifting Gears: From Education to Business Insights09:53 Embracing Education in Business Culture15:19 Navigating the Challenges of Prom Season and Social Media Influence16:39 The Reality of Glam Expectations vs. Personal Identity16:46 A Prom Night Crisis: Expectations, Reality, and Salon Solutions18:35 Learning from Experience: Adapting Salon Consultations for Authenticity19:08 Navigating Professionalism and Client Expectations in the Beauty Industry20:36 Dealing with Difficult Clients: Setting Boundaries and Maintaining Professionalism21:07 Embracing Negative Reviews: A Business Strategy for Growth and Authenticity23:01 The Power of Saying No: Protecting Your Business and Team from Toxic Clients30:43 Concluding Thoughts: The Importance of Authentic Client Relationships and Business ResilienceLinks and Stuff:Our (weekly) Email ListFind more of our things:InstagramHello Hair Pro Website

In today's difficult economy, everyone seems to be a bit more anxious, and on the edge. And that can lead to unnecessary deterioration of service provider-client relationships when unexpected challenges arise. In this episode, we dive into the three essential strategies for mastering client relationships.1) A robust sales process2) Contracts, policies, and procedures that establish clear rules of engagement and service delivery.3) Effective, excellent, and frequent communicationIf you are a service business owner looking to double your business, even in today's economy, I can help you. With my coaching, you will achieve it without adding more work to your schedule and rather by reducing stress, overwhelm, and a lot of frustration. Book a sales call with me here https://calendly.com/maggie-s2l/discovery-call

Do ever have clients that are difficult? Maybe they are always late, or always rescheduling and then frustrated that they can't get in? If so, today's episode is for you. ⁠Book a free Discovery Call⁠ with me to learn more about my 1:1 coaching program. It's a no pressure call where I learn about your business and we decide if we're a good fit to work together. ⁠Click here.⁠ Want to work with me? Learn more here. Get the formula for making 100k in Revenue for FREE ⁠here⁠. Follow me on Instagram: @esthetician.coach --- Send in a voice message: https://podcasters.spotify.com/pod/show/brittany-hagemann/message Support this podcast: https://podcasters.spotify.com/pod/show/brittany-hagemann/support

'Dealing with Difficult Clients' Brian Collins x Chris Do Q&A Session – Recorded at COLLINS: in Brooklyn, New York

Every photographer has had the experience of dealing with an unhappy client (and if you haven't yet, you will at some point!). There's no two ways about it: that situation sucks, and will probably have you second-guessing yourself and your business. Today I am talking with Rachel Utain-Evans about how to handle difficult conversations with unhappy clients while protecting your business and maintaining excellent customer service... all at the same time. Rachel shares invaluable insights from over a decade of experience on how to navigate these conversations from a place of transparency and confidence. I want you to save this episode so you can come back to it the next time a client comes to you with a complaint; Rachel will give you the resources and confidence to handle whatever comes your way confidently and professionally! https://www.rachelutainevans.com/ - Rachel's website where she mentors photographersListen to the 10-part mini-series "The Simple Sales System for Photographers" Listen to the Simple Sales Limited Series Podcast where Annemie teaches the 6 steps to running a profitable, sustainable photography business you love. Join the TCBTH Facebook Group - a supportive, business-focused group for photographers. Leave a review!

Are demanding or high-needs clients draining your time and mental energy, leaving you stuck in your business? If you're spending too much time dealing with challenging clients and constantly worrying about meeting their needs, it's time to create a balanced relationship with your ideal clients. Doing so will free up your time and mental space to help more people or focus on growing your business, ultimately leading to greater fulfilment and success. In this episode, you will: 1) Gain insight into the root causes of excessive time and energy on challenging clients. 2) Learn practical strategies for attracting and maintaining relationships with ideal clients who respect your boundaries and contribute positively to your business. 3) Develop a mindset shift to confidently say no to clients who are not aligned with your vision. This will allow you to focus on serving those who value your expertise. Listen to this episode of The Uncommon Way Business and Life Coaching Podcast to discover how to break free from the cycle of draining client relationships and create a thriving business that aligns with your goals.   Leave a voicemail for Jenna: https://www.theuncommonway.com/talk Sign up here to get on the waitlist for Power & Potency and hear all new information as it's released: https://www.theuncommonway.com/waitlist Schedule a call with Jenna to talk about joining the Clarity Accelerator to dial in the pieces of your successful business and first-rate mindset (the precursor for Power & Potency) https://www.theuncommonway.com/schedule    Links mentioned:  https://en.wikipedia.org/wiki/Karpman_drama_triangle Books mentioned: https://www.amazon.com/POWER-TED-EMPOWERMENT-DYNAMIC-Anniversary-ebook/dp/B01CV1I84U/ Episodes mentioned: https://www.theuncommonway.com/episodes/finding-attracting-dream-clients Useful resources for podcasters www.getmorelisteners.com

In this Episode of the Designed to Sell Podcast, we covered: the intricacies of handling difficult clients in business. the importance of context in dealing with difficult clients, highlighting that what constitutes 'difficult' can vary widely from person to person. the importance of empathy and compassion in dealing with challenging clients. the power of open communication the value of compassion, communication, and self-reflection in navigating difficult client relationships. addressing challenges with empathy can lead to deeper understanding and more productive resolutions

Welcome to an interview episode of The Designer Within with Valerie Darden.Valerie founded Brexton Cole Interiors in 2014. As the founder, Valerie named her company after her two sons Brexton and Cole. Brexton Cole Interiors have completed multiple residential and commercial design projects all over the US.Ya'll know me and I love to find out the nitty gritty of the BTS of business operations and the thought process of design, and Valerie delivers!In this very insightful and informative episode we discuss:* Client Red Flags: How to notice them and how to deal with them* Valerie's not-so-great situations with some clients and how her business procedures saved the day* Valerie and I chat about the importance of transparency and when it perhaps might be "too much" for clients* Valerie has a brand new book out this fall called "Beautiful Living" and we will talk all about they what, why, and how of her book publishing journey.Welcome to the podcast, Valerie Darden of Brexton Cole Interiors!For more on Valerie:Instagram: https://www.instagram.com/brextoncoleinteriors/Website: https://brextoncoleinteriors.com/Tik Tok: https://www.tiktok.com/@brextoncoleinteriorsPre-Order Her Book: https://amzn.to/43eds8S Check out MY LINK HERE for a free 30 day trial to MyDoma Studio and organize your clients and projects the easy and efficient way!https://www.mydomastudio.com/john/ For all things John: www.johnmcclain.coFor more information on my online Courses & Coaching Program for Interior Designers, visit: https://designsuccessacademy.com/Order a signed copy of John's book: The Designer Within (or purchase anywhere books are sold!) https://buy.stripe.com/dR67vBgmo41j1PyfYZJOIN OUR DESIGNER WITHIN CLUB for all of the latest news, updates, and freebies! https://view.flodesk.com/pages/649dd053cac3e37f36e4a45eCHECK OUT MYDOMA STUDIO WITH A FREE 30 DAY TRIAL USING THIS LINK! https://www.mydomastudio.com/johnConnect With John!InstagramFacebookTik TokLinkedIn...

Follow me : Instagram: www.instagram.com/dawnbradley Youtube: www.youtube.com/dawnbradley For more info on RYB, Retreats etc -: www.dawnbradley.com

We have all had at least one!The “I always get a discount from everyone or I get something for FREE Client!” They are super nice over the phone, agree to all your terms but really have no intention of paying for services rendered. And if they do pay you, it's always at a discount. (they never say…Hey by the way I have not called back the last 5 cleaning businesses because I have done it to almost everyone in your area. So,  I am going to get your services but I am not going to pay you or I am going to give you the white glove treatment to prove to you that I am entitled for a discount. BECAUSE I always get a discount…The Something Extra Client!These are usually elderly. They are always wanting to get something extra with their cleaning. ALWAYS, laundry, trash cans, lightbulbs, etc…So, How much is my Bill going to be? When you are not even done with the cleaning yet,  type of client!These are usually TRADESMEN.  ALWAYS!!Their homes have not been maintained, so more than likely they are going to take some time to get them caught up. So an hour or sometimes two hours before you are done they will walk up to you and ask you or your crew, how much? They always want to pay in cash or check. So you will quickly try and estimate what the total amount will be. He gives you the amount requested, then you spend the rest of your time running around like a chicken with is head cut off just trying to finish on time.Customers are always right…….. Ehhhh This doesnt fly by meWe have some into a time where the customer is always right and now they feel entitled. This drives me nuts! The bad behavior that comes with it. I refuse to reward behavior like that. I see it happen all the time in stores when customers are rude and nasty to the employee. They usally get what they want because they through a tanThe Naked Client…The client who curses at you and calls you namesThe client who never picks up before the crew arrives…The Client who wants to school you on how to clean:Now on the other side of this, sometimes you need to institute the “fuckup fund”.Mistakes are going to happen. Most of the time, people just want to be heard. Let them finish what they had to say.Tell them you will immediately address it.Offer to have cleaning tech go back and fix it.Give partial refund-last resort.To read blog post about this topic click here: httpsCreate Your New Podcast StrategyGet the free PodCentral Strategy KitListen on: Apple Podcasts Spotifypurevergreen.com Kimberly Gonzales e/info@purevergreen.comkleanfreaksunversity.com Shannon Miller e/cleaningbusinesslife@gmail.comJoin my FB Group: https://www.facebook.com/groups/1583362158497744youtube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg

Follow me on instagram @dawnbradleyFor more info on RYB, Retreats etc - dawnbradley.com

EP 75. Living More Working Less with Burnout Coach Ellyn SchinkeIn this episode we are chatting with Burnout Coach Ellyn Schinke, a former scientist turned Google's number one burnout and stress coach. Ellyn shares her journey from being a Ph.D. student in Microbiology and Immunology to following her intuition and dreams ultimately becoming a burnout and stress coach. She shares invaluable insights about managing stress, the importance of self-validation, taking career risks, and much more. Ellyn underscores the core role of self-care, emotional wellbeing, and intuition in making successful business decisions. As an accomplished public speaker, she further emphasizes the significance of setting energy-aligned boundaries. Tune in to for a conversation filled with camaraderie, laughter, and a deep exploration of how ambition, burnout, and self-care intersect.In This Episode:7:32 Ellyn's Journey: From Scientist to Burnout Coach9:48 The Struggle with External Validation17:07 The Power of SEO: Becoming the Number One Burnout Coach on Google22:20 Navigating Burnout and Managing Energy in Business38:45 Avoiding Burnout and Embracing Authenticity40:44 Dealing with Difficult Clients and Protecting Your Interests41:57 The Emotional Component of Speaking Engagements45:49 The Power of Small Consistent ChangesEPISODE RESOURCES:Books:The Gap and the Gain - Dan Sullivan Connect With Ellyn:Website (https://www.coachellyn.com/)Instagram: @coachellyn  (https://www.instagram.com/coachellyn)Connect with Emilie: Instagram: @emilieigiven (https://www.instagram.com/emiliegiven_/) Website (https://www.shesagiven.com/) Connect with Whitney: Instagram: @whitpopa (https://www.instagram.com/whitpopa/) Website (https://www.popaandassociates.com/) Connect with The Coast: Instagram @coastpodcast (https://www.instagram.com/coastpodcast/) Website (https://www.coastpodcast.com/)

In this episode, Hannah and I share the things we've learned the hard way while running our businesses. From inefficient manual tasks that could have been automated, to the importance of setting clear boundaries with clients and learning to trust your gut. This is an honest and funny episode from two imperfect business owners!  Episode highlights: 02:31 Importance of Communication in Business 04:28 Dealing with Difficult Clients 09:09 The Importance of Branding and Logo Design 15:04 The Power of Reusing Content 16:54 The Art of Selling: Regularly Telling People What They Can Buy 20:20 The Magic of Automation in Business 24:57 Setting Boundaries with Clients Thanks to iStock for sponsoring this episode. Don't forget to check out Hannah online and pre order her book! If you'd like to have a chat come find me on Instagram. Can't wait to connect with you. This episode was written & hosted by me and produced by Lucy Lucraft. If you enjoyed this episode please leave a 5* rating and review! 

Dr. Eliot P. Kaplan, PhD on Let's Get Real with Coach Menachem Sunday, December 31, 2023 #169 Paradox Psychology - World's Most Controversial Therapy for the Most Difficult Clients --- Support this podcast: https://podcasters.spotify.com/pod/show/menachem-bernfeld/support

Have you ever found yourself scratching your head wondering how to deal with someone who has a very difficult personality? Dealing with a difficult client, customer, or team member is a situation that a lot of us encounter in business because we deal with different personalities all the time. I have identified three types of personalities that are typical of difficult clients and customers: those who have strong personalities and want things done their way, those clients who just don't make decisions, and the clients who fail to give you what you need when you need it so that you can do the work for them. We are diving into these scenarios in today's show, and I'll give you the language for these conversations. Most importantly, you'll learn how to prevent these difficulties from coming up in your business, regardless of the varied personalities of your clients. Join us for practical and helpful advice!   I want to remind you about our Better Business Better Life Jumpstart that begins on January 8. The sad truth is that you may already feel burned out if your business has taken over your life. If this year resulted in working on the weekends, working during your family vacation, missing a sporting event with one of your children, or saying no to family dinners, you need this workshop! If you've put off your dreams, skipped regular workouts, and been regularly sleep-deprived, we can help! You will learn to develop a growth plan that delivers and how to design your business to be sustainably profitable. I will walk you through how to calculate the profit potential in your business and design a plan for profit in the year ahead—and for the years to come. I'll show you how to discover profit that is hidden in plain sight and see a clear path for simplifying to grow, which will free up your time. There is no charge for this free workshop, so sign up today!   Profit by Design is a Tap the Potential Production.   Show Highlights: How to prevent the problem of dealing with difficult clients: Identify qualifying criteria for clients and customers and notice red flags. Niche down to a clearly defined sweet spot in your business. Get in front of the problem with screening questions during client onboarding. Offer monetary incentives when deadlines are met. Strategically build the education process for clients. What to do if you have difficult clients right now: Use face-to-face conversations and phone conversations (over texts and emails) with documented follow-ups. Use the language of support rather than judgment. Give them a checklist of deadlines for crucial decisions. Lay out clear expectations with incentives.  How to have the “This is not working; we cannot serve you in the future” conversation How to handle the client or customer who causes stress for your team by not meeting deadlines and making decisions How to handle the client or customer who tries to take over and will not follow your process Links and Resources: Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Learn more about our courses, Coach Approach and Leadership Bootcamp at www.tapthepotential.com.  Our Better Business Better Life Jumpstart can help your profitability in every way. The next session begins on Monday, January 8. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today! Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner. Download Dr. Sabrina's Introductory Training: How to Make Your Time Worth $10,000 an Hour

Watch the video version of this video on Spotify! Today I discussed the ways I deal with difficult clients. I also go into how i enforce my policies with clients verbally and how I handle complaints and rude confrontation. Instagram: lashgirlsneedlovetoo ilashibrowbar merakimariebeauty

We've all had experiences and interactions with clients that have made us question our career choice. These interactions might leave us frustrated, angry, upset, or just plain defeated. We replay these interactions over and over again to figure out where we went wrong. After all, we're in the happy business. Why would anyone get mad at us? Aren't we just doing what we can to make our clients happy?  No matter what, it is inevitable to have conflict at some point in your career. So, since we know that difficult clients are a possibility, let's be prepared. There are ways to expect and prepare for these interactions, ways to manage conflict, and ways to improve our client relationships. And I call them the 5 C's of Dealing with Difficult Clients. In this episode, you'll learn how to: Define what “difficult” is and what it isn't Manage expectations to avoid conflict and misunderstandings Handle unexpected conflicts and preserve the client relationship Here's a glance at this episode: [2:51] - Take a moment to define “difficult” and what “difficult” is not. [4:24] - Don't confuse different with difficult. [5:34] - To Allison, someone who is difficult is rude, condescending, will not play by the rules, or someone who is not going to be happy no matter what. [6:15] - The 5 C's are clarity, consultation, conversation, confrontation, and closure. [8:17] - Regarding clarity, the biggest mistake being made in the industry is posting an image on social media without any context. [8:59] - Allison's consultation process is designed to get potential clients on the phone to have a conversation as soon as possible. [10:32] - Allison shares some quick tips on how to get someone on the phone. [11:53] - A consultation helps manage expectations so people don't become difficult. [13:19] - The fourth C is a tough one: confrontation. Bring up areas of potential conflict before there's a problem. [15:12] - Listen to what the client is saying and if they use minimizing language. Confront that early on before it becomes a problem. [21:18] - The biggest mistake that portrait photographers make is when they think that clients are going to fall in love with the images so much that they won't care about the price. [22:59] - There is a difference between a difficult client and a disappointed client. [23:34] - But what about the unexpected conflicts? There are two stances you could take. [25:53] - Whatever stance you take, the client is going to take the opposite. [31:50] - Sometimes when things go wrong, the way you handle it can actually make the relationship stronger. [32:48] - No conflict is over until there's closure. [34:35] - Think about all of these steps and have a plan for potential conflict. Links and Resources: Download a TranscriptEpisode #058 How to Speak “Husband” Episode #003 Having a Successful Initial Phone Call Do The ReWorkWebsite | Instagram Allison Tyler JonesWebsite | Instagram | LinkedIn

Welcome to another episode of Questions With Crocker! This week Dr. Crocker and Shane discuss a few tips and tricks on how to deal with difficult clients, the difference between difficult clients and abusive clients, and more!Episodes release weekly on Thursdays at 9am EST and are available on all podcast platforms including a video version on YouTube!Have a question for the podcast? Email questionswithcrocker@gmail.com for your question to be featured on an upcoming episode!TikTok: https://www.tiktok.com/@questionswithcrockerInstagram: https://www.instagram.com/questionswithcrocker/YouTube: https://www.youtube.com/channel/UClk4BQm7SRDXJpdzraAkKRwTIMESTAMPSIntro 00:00Listener Question (@maddicuocus) 05:41Shane's Experience With Bad Clients 06:42Sometimes Clients Have A Reason To Be Frustrated 08:12Dr. Crocker's Client Example 9:11Difficult Clients Are Different Than Abusive Clients 11:37Understanding What To Do With Difficult Clients 13:11Some Difficult Clients Will Come Back 15:15Dr. Crocker's One Tip 16:35Difficult Clients Are Harder In The ER 19:23Recap 23:44Outro 25:58

If you've been in business for any length of time, you have most likely had your share of PITA clients (those “pain in the assets” clients). They can make you want to pull your hair out and ask, “What kind of person does this? Why am I having to deal with this? How can I possibly fix this and make them happy?” They can put us in a terrible position and significantly impact our profitability AND our mental health. I have great news for you: a few simple changes can make a huge difference and position you to serve your best clients.    In this episode, you'll learn why the PITA clients are finding you, the toll they are taking on you and your business, and how you can leave them behind and completely uplevel your business. Join me for today's show to learn more!   Profit by Design is a Tap the Potential Production Production.   Show Highlights: Why you are vulnerable to PITA clients: saying YES to everything, cash flow spiral, people pleasing, and a lack of clearly-defined standards Why having immutable laws in place will help create clarity and alignment (Need to put immutable laws in place? Check out our Better Business Better Life Jumpstart! How PITA clients take a toll on your mental health, the health of your team members, and your overall profitability Steps to reduce your vulnerability to PITA clients and uplevel your business: Put a “velvet rope” around your business in the form of immutable laws. Become aware of who your top clients and customers are by applying the 80/20 principle. A case study in success: How Tina Smith of Creative LLC learned that she CAN afford to say NO Links and Resources: Master your time and profit for the 4th quarter! Give us 20 minutes of your time, take the Better Business Better Life Assessment, and receive a free paperback copy of my book, The 4 Week Vacation®️. Our Better Business Better Life Jumpstart can help your profitability in every way. Sign up today! Join the Tap the Potential Community on Mighty Networks: www.tapthepotential.com/group    Let us help you and your business! Book a call with us today!  Let us help you manage your time, your most valuable resource! Get your FREE copy of the Tap the Potential Strategic Planner for 2023 at www.tapthepotential.com/planner.  Download Dr. Sabrina's Introductory Training: How to Make Your Time Worth $10,000 an Hour

You know that feeling when you get crickets after delivering a gallery? Or even worse, when you get the "we need to talk" email from a client? GULP. Moments like those (while hopefully infrequent) can feel like a 10-alarm fire scenario... and knowing how to handle them can make or break your future relationship with that client. So I brought in an emergency expert to help us. With over 20 years as a 911 dispatcher, photographer Melody MacDonald is sharing some invaluable insights into effective communication strategies when dealing with difficult or emotional client situations. Melody talks about the power of active listening: how you can remain calm and non-judgmental when managing a client crisis, and how that can go a long way to preventing escalation. I really love her advice about self-reflection, slowing responses, and not venting on social media before thinking critically about an issue. It's advice I'll be taking into both my business and personal life (read: #teenagers)! This is definitely an episode to take to heart ... and bookmark for the next time you are in a situation like this. Links: Follow Melody on Instagram  Watch the Simple Sales Masterclass where Annemie teaches the 6 steps to running a profitable, sustainable photography business you love. Join the TCBTH Facebook Group - a supportive, business-focused group for photographers. Leave a review!

Hey CPA Firm owner, glad you found the podcast. If you feel like you've become trapped by your own accounting firm, you're fed up PiTB clients who get you their stuff late, don't appreciate the value you provide, and complain to you when you don't turn it around on a dime, I can help you stop the chaos and end the long hours, without losing revenue. If you like the podcast, join 1300+ other CPAs who get Vitamin G, my daily dose of single-tip business strategy delivered straight to their inbox: Subscribe here: geraldinecarter.com/subscribeReaders say they love it because they're short and on point.…THIS WEEK'S EPISODEMany CPAs have difficult clients. Many CPAs (think they) have difficult clients. …In today's episode, I offer a more useful and effective framework for thinking about your most difficult clients, so that you can reshape your accounting practice into one that only has amazing clients, and clients who help you be better. …Want to get your life back while protecting your revenue?Here are a few ways I help overworked CPAs:GET LOTS OF ANSWERS FASTFor the solo CPA with a bunch of rapid-fire questions they want answers to, like: How high can I go on prices without sending my clients running? What do you think of my niche? How do I upsell my legacy clients? What's the script for talking to prospects about higher-level and Advisory services? What do I put in my tiered packages? Book a single strategy call with me, to get answers to questions like these and more. It's covered by my 100% satisfaction guarantee. If at the end of the call, you don't feel like it was worth it, just say the word and I‘ll refund your purchase in full. geraldinecarter.com/call$495DOWN TO 40 HOURS CPA MASTERMINDFor the overworked CPA at six figures of revenue who wants to stop working weekends and wants to implement overdue changes, but has trouble doing it alone: Get guidance on prices, packages, and becoming more specialized Disengage problem clients without blowing a hole in your firm Have community of like-minded CPAs on a similar journey to share what you're working on, bounce ideas off, and get accountability Make more progress faster and with more ease. Guaranteed to get you down to 40 hours. geraldinecarter.com/$75001:1 PRIVATE COACHINGFor the firm owner with $1M+ in revenue who is caught in the weeds of tax work and fielding never-ending staff questions, I offer a high-touch 5-month experience. The aim is to get you down to working only 5 days a week, while 5-10x-ing your investment. geraldinecarter.com/custom-vip-coaching$24,500  

In this solo episode, Emily shares how she supported a client in navigating a challenging client, and the 7 upsides of working with difficult clients so you too can glean the lessons and take advantage of the opportunities to clean things up, align your priorities, and be proactive in your business.  Tune in now! IF YOU ENJOY THE PODCAST… We would love for you to subscribe, rate, and review it on Apple Podcasts! This helps more people find the show and give it a listen. Thank you in advance :) WMNûp IN YOUR BUSINESS + LEADERSHIP: www.wmnup.co/membership - Join us inside our annual WMNûp Community Membership + save 15% off when you use the code PODCAST at checkout!  www.wmnup.co/intensive - Learn more about working with Emily 1:1 in her 90-day Business Evolution Intensive + book an application call to inquire www.wmnup.co/events - Check out our local IRL events in Charleston, SC! www.wmnup.co - Download the FREE Evolutionary Leadership Masterclass today to start your WMNûp journey.  CONNECT WITH EMILY: Instagram: instagram.com/emilycasselofficial | Instagram.com/wmnup Website: www.wmnup.co

Apple Podcasts |Spotify |TranscriptMore Resources: Portrait Contract Template | Free Business & Marketing ClassThis is one of those topics that, although it's not fun, is necessary. Especially as we head into a busy season you need to know how to set boundaries with difficult clients! After being in this industry for years I'll just let you know that if you haven't had a challenging client... they're coming. Which is why this episode will be helpful! I'll share some of my personal experience and give you pointers on how to work with them. But before unpacking that, I have a free class just for you! It's all about how to double your photography revenue this year. We'll touch on some business basics but dive deeper into business marketing! Rather than relying solely on pretty pictures you can drive your business with excellent marketing. Now, onto the "fun" clients...Stay Professional and KindIt is so important to deal with clients with kindness. Remember, you're running a business and your conversation or interaction represents the brand/the business. It's very easy to match your client's attitude and energy especially if you don't mind confrontation. Some of you may be people pleasers and negative confrontation is a challenge, but remember kindness goes a long way. Stay professional and give your client a hefty helping of kindness! You have an opportunity to handle situations with grace and I suggest doing it over the phone. You don't want to give clients ammunition so even an email would be beneficial.Refer to Your ContractPointing back to your contract gives you a backbone to lean on. And that's why it's crucial to have a legal contract that will hold up. I have one in my shop you can grab and they are there for a reason! A few things I have in my contract that protects me is found in editing. I have it in my contract that I do not remove things that wouldn't be gone on their own within 1-2 weeks. I won't altar someone's body because all bodies are beautiful and deserve to be captured. I also hold the right to including or excluding photos from their gallery. Sometimes the shot is blurry or simply doesn't turn out. I want to include photos that will not only be a good representation of my work but turn out well!Give a Yes with a BoundaryThis is one of my favorites because it helps you illuminate the positivity and serve your client but protects you as well. You need to be taken care of which is why we are talking about how to set boundaries with difficult clients! So, give your client a yes but with a realistic boundary. For example, if a client wants something edited that's outside of your normal scope of editing. Maybe they want a car removed but the session was in a city. You can say yes, but only for 3 photos. Don't be a doormat, but serve your clients and try to go above and beyond.Avoid Burning BridgesI've had clients in the past that posed challenges and gave opportunity for me to respond by burning the bridge so to speak. But because I chose to be kind or work through it with them I...