The Bacon Podcast with Brian Basilico | CURE Your Sales & Marketing with Ideas That Make It SIZZLE!

I have always been driven by three principles in life and business. Although I have not always been 100% successful in adhering to them, I have noticed that I am 1000 times happier and more successful when I do.   First, life is about motion, emotion, promotion, commotion, and finally, ethical motivation! “When you stop learning, you stop earning.” I have loved learning from others, and I believe that when you teach others, you learn twice as much, twice as fast! Second, it's advice from Kenny Rogers. “You've got to know when to hold 'em,  Know when to fold 'em, Know when to walk away, And know when to run.” All that motion, emotion, promotion, commotion, and ethical motivation will never change the cards you are dealt. Third, it's part biblical and for the Byrds: “To everything (turn, turn, turn) / There is a season (turn, turn, turn) / And a time for every purpose under heaven.” 2014 was my turn to start a podcast, and 2024 (now 2025) is my turn to explore better ways to serve you… my people, fans, and audience!

This time of year, the two weeks around Christmas and New Year's, always seem like a blur. It's hard to remember what day today is, especially when both holidays fall in the middle of a week. Business generally grinds to a halt with people and companies taking vacations. TV is filled with retrospectives of the past year. It's mind-blowing when you realize all of the events that have happened in the last 365 days. It's also a time to look forward and try to plan how you would like your next year to play out. In this new technologically charged business environment, it's almost impossible to predict. Larger companies with more people and resources are more capable of directing their futures than small companies, but none of us have crystal balls. All we can do is try to adapt to what's next. In this podcast, I would like to give you some insights into what I see coming for business and technology in the coming year.

One of the world's great mysteries is the Bermuda Triangle. When it comes to any social media platform, people, features, and more are like the Bermuda Triangle. One second, they are there, and the next, they are gone. If you feel like your content is being swallowed up by LinkedIn's Bermuda Triangle (algorithms), I am here to offer you hope. The two things I have mentioned are to connect with as many relational contacts, and initiate engagement with them as much as possible. As I have said in past posts, email is the only tool you can use to control who sees your content. In reality, spam blockers and bad data can hinder that, but the message gets delivered. As a basic free system, social media is controlled by AI to determine who sees your content and when they see it, making it seem and feel like it just swallows it up.

We have officially transitioned from the information economy to the attention economy. The Information Economy has significantly transformed B2B business, driving a shift towards data-driven decision-making and digital transactions. In this paradigm, companies leverage information and communication technologies (ICT) to streamline business. The Attention Economy has profoundly impacted B2B business, transforming companies' engagement with clients and prospects. In this new paradigm, marketers face the challenge of capturing and retaining the scarce attention of decision-makers amidst an overwhelming flood of information. The main difference between the email inbox and the postal inbox is often looked at as cost. It can cost pennies to send to either. Email costs a fraction of a cent to send, while it costs 50¢ to 70¢ to send a postcard. Email tends to have a 20-40% deliverability. But, if you have the correct mailing address for somebody's postal box, you have a 90% or greater deliverability, which is 2-4 times more successful than email. We are seeing an increase in companies scrubbing their client data. What I mean is that they are looking at their CRM or accounting data and copying and filtering in spreadsheets (by the way, my company does that for them). The art of getting personal is going to become more of a norm than being part of the “AI Machine.” Automation is great at some things but not at developing relationships.  

In 1979, AT&T employed a marketing campaign aimed to soften AT&T's image and promote long-distance calling as an essential part of everyday American life. It focused on “selling emotion” by emphasizing the human desire to connect with others. Phone numbers were designated to a person, an address, and even a desk when PBX systems were implemented at companies. With the advent of computers and now AI, talking to a human is damn near impossible, especially if they don't have your number in their contact system in their phone or VOIP system. What has been lost in all of this transition to technology is the “Art of the Phone Call.” That makes every connection on social media and every conversation a valuable asset in your business arsenal. As I said before, it costs more to have human-to-human contact, but that is something that no internet form, chatbot, or automated voice tree hell will ever give you. The main thing is to find a way to get people to share information. Reaching out and touching someone digitally has become more complicated and time-consuming than it has been in the past. This is why the 10-10-10 method is so effective.

“Time Warp” is one of the most recognizable songs from “The Rocky Horror Picture Show.” It was created as a time filler for the stage play but has exploded in popularity and become a central part of audience participation during film screenings and live performances. When the movie came out in 1975, things were very different. People read newspapers, listened to the radio, and watched TV to get the news. Newspapers were themselves a Time Warp. The news was generally a day old, printed at night, and delivered by morning. Social media started out as a way for communities and news organizations to reach their audiences again. In its heyday, Twitter let you (the user) choose or restrict who and what you wanted to follow. Facebook and Instagram let you choose who you see and follow. The time warp happens when the algorithms feed you old information. Looking closely at your feed, you will see posts from hours, days, months, and years ago. Even though news and sports have been about what's happening now, posts show me things that have happened before! This is part one of a series. Over the next few weeks, I will show you some tools and techniques that you can use to overcome these challenges. While social media is still a valid and attractive tool for business, you will want to use it with your eyes wide open. Their goal is to extract money for attention. Your goal is to use that attention to make money. Profit is the motive in both cases, but you must make more than you spend to see a profit.

Have you seen the price of eggs? I have not, but I hear it's high. It is a battle cry for those who go to the grocery store and see that their cart has less, yet they are paying more. My wife loves carrot cake. Recently, there was a recall of carrots. I wonder if that is why I am paying $6 for one slice instead of an entire cake. We all are looking for that one thing: to get people's attention and keep them engaged long enough to learn something and maybe even change their point of view. I am trying to convey the idea (the one thing) that complex problems rarely have simple messages or solutions. Audiences are looking for that one easy thing that will rock their world and make them wealthy and successful. Times change, people change, businesses change, and AI will accelerate this change. What has not changed is that “Businesses do not do business with other businesses… People do business with people!” But have you seen the price of eggs lately?

Back in the 1960s, the TV program was called The Twilight Zone. It was an anthology series that explored fantasy, science fiction, horror, and psychological thriller elements. In today's complicated new marketing and media world, it can feel like we are living in a Twilight Zone. Marketing is about getting people to become aware and engaged and building trust. If you work in a vacuum, then your messages are delivered more organically to the recipient. But when you try to use a delivery platform like a social media or search platform, your message has additives of other content surrounding it and the timing as to how and when it's delivered. We are in the part of the business year that is like another Twilight Zone. It's the two months between Halloween and New Year's Day. If you are in the consumer market, you are primed for people to be in a good mood and spend a lot of money on themselves and gifts for others. If you are in the business-to-business market, you are trying to finish the year strong while the people you sell to are winding down. No one can predict what 2025 will be like for business. AI will continue to grow in power and popularity, but how will your clients and audience use and adapt to it?

If you watch broadcast TV, I am sure you are happy the election is over and all we have to watch now are pharmaceutical and Christmas commercials. One of the interesting things I heard in post-election analysis was that a billion dollars was spent on TV ads. At the same time, the most decisive information was distributed via free-to-access websites and apps. This was described as paywall and non-paywall media. I never really thought about that but it makes sense. It becomes a matter of trust. Voters trusted without needing journalistic and regulatory confirmation that the information was accurate or even true. That works for elections, but you cannot take trust that lightly in business. Like a human body, trust is a complex system with some essential parts, needs, and truths. It has a brain, digestive system, lungs, and a heart. The body is a system, and the brain, the stomach, the lungs, and the heart all need each other for the body to function and survive. Trust in business is the same thing. It takes thinking, seeing, and feeling to ensure your business relationships are built on respect and trust. They need to be fed with consistent quality information, thought leadership, and a dash of advice. You must constantly breathe new life into relationships while expelling the negative. It also takes heart to feel and empathize with how a relationship is mutually beneficial and not merely transactional.

AI has been part of our culture for a long time. Think about the movies that have predicted where we are now. Although this is Hollywood and entertainment, we have realized most of this already: 2001 = Self-Driving Vehicles Matrix = VR Games and Headsets Her = ChatGPT, Siri, Alexa, and more impressive versions coming soon The biggest thing holding AI back or impeding it's progress is it knowing who it's talking to. Personalization will need to go way beyond what information is available on the Internet. What it will need (and what you want to do with your marketing) is called Hyper-Personalization. The problem with data is that it constantly changes. A real-life example is trying to do something very old-school: sending US Mail to customers. Chances are, you have a database or CRM where the records are old. In no way, shape, or form am I saying that digital marketing (social and email) wastes time and money? I can tell you that human-to-human interaction will increase interactions with your digital presence. Humans are complex, fickle, and emotionally charged beings. It takes just being there as another human being to build that trust again and again, as needed.

I have a problem. “Hi… my name is Brian… and I am addicted to tabs.” I normally have four Chrome browser windows open with 20 to 30 tabs open in each—that's over 100 tabs. As you age, things slow down (I can't run or jog as fast), and I believe your brain gets full. My memory is still sharp, but I have to admit that there are many more ideas, facts, and concepts that I had to remember before the lightning-fast, internet-based information overtook reading the Encyclopedia Brittanica. AI is an excellent tool for quick research or jogging your memory. AI is an excellent tool for defining ideas and concepts and exploring new ways to build or clarify supporting content. AI is an excellent tool to bounce your content off of, like a writing partner who gets you. But it's ultimately up to you to make it sound and feel like you wrote it. My main point is “You be You!” You have to define your voice, style, and process. No matter what you write, AI can be a great tool, but it does not replace the need to integrate your style and personality. Remember, AI uses other people's content to help you make points, but your thought leadership is an active tool that AI has not mastered… YET!

I recently came up with a Billion-Dollar Idea. I am sharing it with you, so please don't share it with anyone else. It's going to make me rich, and I would not want anyone to copy or steal it. I created an app that will stop delivering snail mail, emails, texts, radio, and TV commercials once you have voted in an election. The only problem I have not been able to work out is that it does not work if your spouse or partner has not voted yet. Political marketing is about how a candidate or a party will affect you, your family, and your life. Business marketing is about getting attention and then getting people to make a choice (buy or vote for) and take action (buy or vote). What I mean by vote is to choose to interact with or at least not block or unfollow. Automation and AI in marketing help collect, analyze, and utilize data faster, better, and maybe cheaper. This is the allure, but it lacks the emotion necessary to develop a relationship. That takes people. Sometimes, your most powerful tool is pen and paper or a note-taker app. Capturing that information and transferring it to your CRM or ERP will give you data that will become useful for AI or even a word cloud app to gauge the pulse of business today.

Back in the day (circa 2013), I spent a lot of time networking. I attended up to 20 events per month. It has slowed down since, but I have always found some value in networking. That all changed in 2020. The pandemic shut down in-person events and everything went virtual via Zoom. While it decimated some groups, others thrived due to the ability to network with others not within driving distance. In 2022, in-person events were coming back, but people were reevaluating the time and costs of local networking. I have always said, “Relationships are the currency of business.” I also tend to view business relationships as a way to help my clients and contacts make more money. By focusing on business and not just sales, you create relationships that were not built around the transfer of cash but the cooperative transfer of wisdom, insight, and quality connections.

It's incredible how fast things change. Do you remember that slogan? “You've Come A Long Way, Baby.” That phrase was used in an advertising campaign for Virginia Slims, a brand of cigarettes marketed specifically to women. The slogan was introduced in 1968, and cigarette ads were banned in 1971. It lasted only three years but was so successful that it's still remembered and used today in cultural references. In the first four years of the 2020s, technology has not changed much except that it has become cheaper, faster, and more powerful. But when it comes to marketing, the game has completely changed. Today, I want to discuss the three things we must pay the most attention to and how you can increase your ability to break through the marketing morass and noise. Some of you may remember the Toys R Us ad “I Don't Want to Grow Up,” which touted play and toys. I still have that feeling today. I love toys. AI is a toy that helped me come up with this post. Computers are fun because they help us do so many things: become organized, be better communicators and more analytical thinkers. I believe that thinking of marketing as play with data, computers, and tools can help us focus on the fun and not the function. And be careful not to choke on your marketing efforts.

I confess that I try to simplify things down to binary choices: good and evil, easy and hard, the boogeyman and Superman. But I think that in our ever-polarized world, there is becoming a blurred line between truth and opinion. When it comes to marketing, I tend to think of Google and Search as the boogeyman and content marketing as Superman. Yet, like energy, they are a symbiotic and correlated existence that exists and has to function to help businesses market to their audiences and prospects. I believe you have to think like a superhero like Superman to overcome the erosion in website traffic. I know companies are hoping to find a superhero to help them overcome the challenges of getting their content in front of the new and right set of eyes to help them maintain and grow their business. I believe that you have to be either the actual superhero or at least the sidekick like Batman's Robin. I believe that superheroes are not just fictional characters like Batman or Superman. I know that they are more like you and me. We are heroes if we learn and grow from our experiences and use them to help others better their lives.

A question often asked is whether it was easier to reach your buying audience in the past or today. My answer is both. Less choice meant you had less to learn but took a more significant risk. With more choices, you have more to learn and often have to use more marketing platforms to reach the same audience, but you run the risk that multiple could fail simultaneously. The one thing that has never changed is the audience. What you were selling in the past and what you are selling today may have changed, but people are still people. People may have changed where and what they are paying attention to, but little has changed in what attracts and motivates them to act regarding ads and messages. It may seem that AI is making email and websites less relevant, but due to the evolving landscape in search and answers of AI, I am here to tell you that I find them more important than ever before. I wish I had a crystal ball to help predict what next new technology will help make your business more successful, but alas I don't. As I hinted early on, the one thing that does not change is people. They may change what tools they use or how they consume content, but they are still people. They have needs, biases, and emotions that can be directed and affected by what and how you communicate to them.

There is a debate about whether and when AI content will be as good or better than human-generated content. I believe that it will always be a mix of both. Two Truths The two lists above (the binary choices and 3 options) were generated by AI. I rearranged and edited them to my liking so they fit better with the concepts I am trying to get across today. Although there are people in marketing who will use AI to generate content and post that as humans, I believe that both are needed, necessary, and can co-exist in marketing to help create awareness, educate, and generate sales. Artificial Intelligence compiles content that was primarily generated by humans, so it is both computer and human content. You can use AI to rewrite your human-generated content and use your personality and experience to enhance and add your signature to it. You can use AI to generate ideas and concepts that you can use within your personally written content. If someone is an expert in websites or social media, they will argue that they are more important. Then, people who work in the AI world will say that AI is faster and more cost-efficient than the human version of content creation.

One of my all-time favorite jokes is about babies... "How many babies does it take to screw in a lightbulb?" "None - they neither have the cognitive or motor skills to perform such a task!" You could imagine a baby holding a lightbulb and trying to insert it into a lamp or socket. But if you wanted to see it, you could log into an AI image generator to create one. AI opens some interesting conundrums about the use of images. Who owns the copyright? What if you use a well-known person? Can you be sued? Images are assets. These assets can be bought and sold. What once was a free image that you picked up from free image sites like Pixabay or Pexels can be sold to a paid-for library. Those libraries can use tools like Google Lens or a metadata search to find that specific image. At this point, I feel safe creating images with Firefly because I have a paid account with Adobe for their creative suite and their Stock Images (two different accounts). I would not be as confident using anything I am not paying for. Even if you win the battle, you are spending your time trying to ward off what I consider an attack.

If you manage your own or other business websites, I imagine you are using Google Analytics or another data manager to explore the traffic to your website. Generally, you measure how much traffic you get, how long people stay, and which pages or posts get the most traffic. Another key indicator is where the traffic is coming from. This includes organic search (Google searches), direct (typing or clicking a URL), referral (link from another website), organic social (multiple social media sites), and something called unassigned (catch-all for all others). I have seen customers and clients who pay attention to numbers that have little to no connection to reality. What I mean is, how can you tell when a human is really getting to your website and spending quality time? Google considers engagement as someone spending at least ten seconds on a page or post. Considering that is what most people need to read a headline, look at a picture, and decide if this is for them, that's a pretty low bar. Most content is posted once, and then forgotten. That assumes that it was only right for the audience who was following your business at the time it was posted. What you have is an asset. That asset can be reposted to social media more often than once. It could be posted 10-15 times and seen by a different set of eyes each time. That's what happens when I repost my Baconisms. I post the same 30+ image sayings every month. I see random comments and likes each month that I have not seen before. “Don't worry about the world coming to an end today. It is already tomorrow in Australia.” – Charles M. Schulz In this episode, we will explore how to increase views on your content by the right audience... at the RIGHT times! . Want To See How To Market BETTER? - Click Here

I could easily take my old blogs and ask AI to rewrite them to reflect today's business environment better. That would certainly be faster than my two-finger typing, re-working sections, and asking a VA to proof and post, but would it or could it be more successful or effective? Most businesses will ebb and flow between profit and deficit, and you sometimes have to cut expenses to offset a deficit of profits. When it comes to marketing, outcomes are profits and content creation and distribution are part of the expense. As long as those outcomes lead to financial profits, marketing goes from being an expense to an investment. Businesses have a longer and more chartable P.A.T.H. to purchase. They go from Awareness to Engagement to Inquiry to Purchase. By chartable P.A.T.H., I mean there are data points you can track and measurably follow from send to sale.

I was listening to a podcast interview with comedian Mike Birbiglia. I was not familiar with him, but I found his take on comedy interesting. He believes that comedians have a one-on-one relationship with their audiences. Social media and podcasts can help to create a more intimate relationship with fans. Some influencers lose that connection because they become an outsized version of themselves. They get lost in the audience's abyss and lose the connection with individuals. They become unapproachable. I find the same thing with marketing. We tend to lose sight of that one-on-one relationship and get lost in the abyss of the avatar. A comedian is selling entertainment with jokes. You, on the other hand, are selling profits or solutions through hardware, software, and services. As a sales and marketing organization, you need to craft a story around your products and services that will resonate with individual buyers. Getting potential customers to know, like, and trust you is a journey. Each has a unique place in the Customer Journey.

I want to do something a little different today. I want to share with you my why. If you can figure out your why, I believe you are halfway to success. Simon Sinek tells us to start with why. But I believe that why is not all-encompassing and as simple as finding one why on your way to the top. I believe there are a series of whys. Why are you in or running a business? Why are you in the niche or market that you serve? Why do you offer the specific products or services you sell? The other thing I have found is that, over time, your why can change and evolve as you change and evolve. I believe that understanding the “why” questions and how others may perceive you is not only useful but critical in business. It can help you get a peek into how clients, prospects, and vendors may perceive you before you start to interact. Then, the rest is up to you to collect data from interactions.

How do you define success? Success is not measured like temperature with a static scale or counting system. It is an abstract system that is different for every person and business. With today's Attention Economy, you may think that likes and clicks are the most important metric. But I am here to tell you that profits are the main thing to measure in business. Profits come from sales. In this Attention Economy, companies are trying different tools and techniques to stand out. You have two invaluable assets that others don't have: relationships with your current and past customers and their contact information. In other words, you already have their attention! Creating USP messages and thought leadership content that is focused on those who already know you is faster, cheaper, and better than trying to snag the attention of people who don't already know, like, and trust you.

AI is machine learning. It's great for repetitive tasks. It collects knowledge and synthesizes it into useful compilations. AI machine learning can be predictable. “I” learning is what we do when we interact with people. It's as unpredictable as an amateur golf swing. Interacting with humans requires empathy, psychology, self-awareness, and patience. It is time-consuming and can have different results on different days. Interacting with people is how we do business. People do business with people, and although AI can help, it cannot replace human-to-human interaction. In the world of generating leads, social networks, and business in the post-pandemic economy, it's not just connections that matter. It's who you are connecting with and who they have in their networks that matter. It's your job to stay connected and keep you, your business, and your content and concepts top of mind with them. Active connections create relationships, businesses, and referrals.

In business, we need to embrace systems to align people with processes. Companies spend time and money on systems to speed up or simplify processes. The one thing that stands in the way of business systems being effective is people. You are working with a group of people with different life experiences, goals, and beliefs. As much as we try, we can't dig deep into each individual and try to align them based on their unique perspective, so we try to find a middle ground with the expectation of varying degrees of adaptation. We then create documents and training to help the alignment process. Standard Operating Procedures (SOPs) help us to set expectations, give instructions, and align expectations. Then, just like a kindergarten recital, you have some who fidget, adlib, or move to the beat of their own drum. With marketing, we often utilize systems and SOPs to reach our current, past, and prospective customers. We would all love it if one system (law, scripture, or proclamation) reached all three audiences because it would simplify and reduce time and expense. Yet, when you define success as a sale, it's one person with a team of decision-makers that you ultimately must convince to buy from you rather than your competition.

Businesses, especially ones that have well-established systems and methodologies, tend to ebb and flow. It's pretty common for a business to slow in the dog days of summer and pick up in the fall, but I hear frustrations from some and jubilation from others. I was conversing with a client about how business has changed since COVID-19 (2021-2022). Before that time, you could meet people in person at networking events, conferences, and more. Marketing and connection emails were being sent and opened (albeit at a 20-30% open rate). Phone calls were being received and returned. In most ways, it was not easy, but it was feasible to create leads through standard means that have worked for years. More recently, ads and content have flooded Google and social media. That worked well for a while, but Google Search is being replaced with AI and greater ad competition (and cost). Organic marketing starts with gathering data about your current customer base and reaching them with thought leadership content that focuses on what is top of mind with them. Then, you can find out what topics or slants on solutions are available and focus on them briefly. I can guarantee you one thing: Doing more of the same or spending more money on the problem will probably not create a solution.

I had the opportunity to travel to the South Carolina Coast for my son's wedding. However, I dreaded the idea that renting a house or condo was the only way to stay on Edisto Island. I had visions of Florida or Myrtle Beach, where the coast has huge hotels and condos. When it comes to marketing a B2b business online, it's more like Edisto than Myrtle Beach. Edisto is trying to reach a niche audience that is harder to find and communicate with. Yet, it can only serve a limited number of customers. They would love more sales, but scaling takes time and resources. When it comes to using LinkedIn to grow sales, many thoughts, techniques, and tools are being pushed, sold, and pontificated on. The problem is that LinkedIn users are not on the platform to be sold. They are there to build networks, learn new things, and, frankly, find opportunities (like jobs).

When I was a kid, I did not have to walk to school uphill, both ways, in the snow! But it was before you could buy calculators and computers in the dollar store. I am trying to remember any algebra, trig, or calculus that I actually use today. Much of it was based on formulas and principles. I know it's used in science and computing, but I'm in sales, marketing, and advertising. Most of the math I do today is primarily in accounting and spreadsheets. There is a bit of geometry involved in creating art in Photoshop. Art and music use geometry, math, and formulas. Business is about math. Income minus expenses equals profits. Advertising is not any different. You want to spend as little as possible to increase sales to make more profit. Let's look at relationship marketing as MATH. Or better yet, and an acronym. MATH = Meet Audiences (with)Targeted Help. To sum up, MATH is HARD. But if you want to add more customers and multiply your profits, you should subtract some old processes and then divide and conquer to help the right people at the right time. “If a man's wit be wandering, let him study the mathematics.” – Francis Bacon .In this episode... We will discuss how MATH = Meet Audiences (with)Targeted Help and could help lead to future success.

Growing old means having another day to learn, live, love, and grow. If you choose to continue to learn every day, you acquire wisdom. That wisdom may or may not help you become more successful, but I find that to stay relevant in business, you have to continue to follow trends and learn from experts who may be both younger and older than you! When it comes to marketing, I think we need a team of specialists to help us deal with what ails our business pain. Often, what is diagnosed as a lack of traffic to a website is actually caused by a process associated with the end goal… producing more sales. One issue with healthcare is you see a bunch of doctors. They take notes and fill them into a database. Then, the other doctors can read the notes and do their best to interpret the meaning behind the entries. Rarely do they ever get on the phone or an online meeting to collaborate. Each acts like an informed silo. Marketing (like healthcare) may become disconnected and even redundant if you work with multiple individuals (or only one or two). Just as sales rely on good marketing, your website visitors rely on quality information that is easy to find and navigate. Finally, you want to capture as much data about who is visiting and where they are going as possible.

One big difference between Chicago and Raleigh is traffic. Chicago has basic north-south east-west routes and a lake that stops you from going east at one point. Raleigh has roads that can go east-west-north-south within a few miles, and you cannot live without a GPS. Also, Chicago has many 8-12 lane roads while Raleigh has 2-6 at most points. Yet, it takes almost twice the time to go the same distance in Chicago as it does here in Raleigh. I like to think of Chicago traffic as consumer traffic on the internet. It takes a fairly direct route from searching for a product or service to getting people to that exit ramp (right before the shopping cart). It's a 12-lane road that gives consumers fairly direct choices based on price or website authority (think Amazon). I like to think of Raleigh traffic as business-to-business traffic on the internet. There are fewer lanes and roads. It's more scenic because most B2b sales don't go directly from search to shopping cart. It's harder to get Google to serve up your content because chances are your company is smaller and has less authority than, say, a big Fortune 500 that offers what you do on a bigger scale to a larger audience. You have to find out where your prospects are and give them a free GPS to end up and interact with your website.

Back in 1997, Deep Blue (an IBM computer) defeated Garry Kasparov, the world chess champion at the time, in a six-game match with a final score of 3.5-2.5 in favor of Deep Blue. Almost 20 years later, in 2016, Google's AlphaGo program achieved a similar victory by defeating Lee Sedol, one of the world's top professional Go players, in a five-game match with a final score of 4-1. Artificial intelligence and machine learning have been around for decades, yet they were not accessible to you and me. Now that they are, they're predicted to change marketing (and life in general) forever. Experts, insiders, and reporters expect good and bad from AI. Some predict Skynet from the Terminator movies, while others expect it to cure cancer. Ockham's razor would predict that it's probably something in the middle. Companies and their leaders are telling us that they are working to make your experience better and part of the greater good of humanity. Search is supposed to provide the best answer to your search prompt, and social media is supposed to serve the content you want to see. In reality, it's more about profits than principles. Search is optimized to get you to click ads—that's how Google makes over 75% of its revenue. Facebook feeds your friendships and shows posts meant to stir the pot and keep you engaged. Facebook makes over 95% of its profits from ad sales. Ockham's razor would show us that trying to find and win customers through search and social media would benefit the platform more than you. It's like a casino with all that noise of winners on its machines, but the odds have been programmed to make the casino much more money than it's paying out! When it comes to marketing, we have been using AI since the beginnings of Google and Facebook. Both are run through algorithms.

I have always been entertained and enamored by magic tricks. When people see one performed, they usually have one of two reactions: amazement or curiosity. The amazement is, “How did they do that?” and the curiosity is, “How did they do that?” Some people will look forward to the next one, while others are distracted by trying to figure out the sleight of hand. At every turn, your data is being collected, and how that data is used, sold, and utilized is still like a magic trick. The only way to truly opt out of everything is to simply stop using computers. Yet, we are seeing success not in creating more content but in creating better content that is served to the right people. The right people are people who have been on your website in the past or are finding you for the first time. Artificial intelligence scrubs the web and provides generic answers that combine multiple sources with articles that have been posted in the past. Quality content includes your own personal perspective and experiences with a topic, combined with the knowledge of the audience you are trying to reach (specifically, your current and prospective customers).

Do you remember life before Beepers, CB Radios, and Fax Machines? All three gained momentum and popularity in the '70s and '80s and peaked in the '90s. However, all three fell victim to mobile phones. Beepers became text messaging, faxes became email, and CB radios became Nextel phones and then standard mobile phones. Artificial Intelligence is about to completely disrupt how your business is found on the internet, making it harder for small—and midsized businesses to stand out and be found. It will affect consumer businesses more than B2b businesses, but it will continue to get harder, not easier. But there is good news. You can still take action to make sure you and your business are actively seen by companies that need what you sell. I think creating a symbiotic relationship between your sales and marketing teams and between your sales and marketing data makes sense. You may need to hire (internal or external) to help manage the data and the sales relationships and create reports to help your company's sales and marketing teams identify trends and opportunities, and maybe avoid missteps.

As Artificial Intelligence begins to overtake the marketing world, I think it's a good idea to get nostalgic about marketing and see how we can infuse it with a modern-day perspective. When you get down to the core of marketing, it's about people. Marketing is creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society. At its core, it's about getting people to buy something. Consumer marketing is often self-serve. People select and buy products and services based on marketing alone. A sales team and process usually facilitate a sale in the business-to-business world. Business-to-business marketing is more about enhancing human-to-human relationships that lead to sales. It's more like a door-to-door salesman selling vacuums than an Amazon drone delivering one before your current vacuum breaks. Organic Marketing is often defined as content creation and distribution versus paid advertising to attract leads. It's a digital marketing strategy that generates traffic to your website, builds brand awareness, and attracts potential customers. B2b Organic Marketing means the ultimate goal is to connect those potential customers with your sales team and process.

In sports (and in business), two factors affect success. The physical and the mental are two parts of the whole, yet one is easier to evaluate to predict success… especially in football. In business, we tend to focus more on the mental than the physical of the people we work with. This is why artificial intelligence is both an opportunity and a detriment. AI has the benefit of agility and speed with decision-making. It also has a bit more consistency and predictability than humans. If you take a robot with adequate physical abilities and supercharge it with AI, it can score wins in a more frequent and predictable model. The scary part is that it learns from the past and tries to predict the future. When AI makes decisions based on an unforeseen circumstance, it will either shut down or fail. It may learn from mistakes but often lacks the emotion or empathy to evaluate its decisions from a moral or personal perspective. Golf, football, baseball, and other sports are generally described as a game of inches. Golf is about the six inches between your ears. Even if you have mastered the physical skills, your mind can keep you guessing. The question is, what data are you paying attention to, and how fast can you make an educated decision? I find that capturing, processing, and utilizing data is key to success… in sports and in business.

I was just in Chicago at the American Marketing Association's Leadership Conference, where 400 people from around North America, representing 50+ chapters, came to learn and grow with and from each other. Conferences are great for networking, learning, and getting out of the routine work rut, but they are also very peoply. Sometimes, too peoply. Like social media and audio amplifiers, my brain has a self-preservation technique of shutting down when I spend too much time with people. As a salesperson, peopling is your job. The barrier is that you are reaching out to people you probably don't know and trying to converse at a noisy dinner table. Promoting your brand is not 100% about what you sell. It's about you as a person and how business and the personal interconnect. LinkedIn is one of your best platforms for sharing and caring if you are in the business-to-business sales world.

Growing up in New York, Yogi Bera was one of my favorite characters. He was a good player but even more of a philosopher (well, sort of). Some of his most famous "Deep Yogi Thoughts" include: "It ain't over 'til it's over." "When you come to a fork in the road, take it." "It's like déjà vu all over again." "You can observe a lot by watching." "Baseball is 90 percent mental and the other half is physical." "You better cut the pizza in four pieces because I'm not hungry enough to eat six." "Always go to other people's funerals, otherwise they won't come to yours." Baseball is a sport. It's not quite as life-or-death as a gladiator in a Roman coliseum, but some people feel like it is (especially in the payoffs). But it's certainly not war, or is it? Speaking of war, Donald Rumsfeld had a Yogi Bera moment during a press conference in 2002. Rumsfeld was the U.S. Secretary of Defense in the period right after 9/11 when our leaders were contemplating attacking Iraq for possessing weapons of mass destruction. The direct quote was, "Reports that say that something hasn't happened are always interesting to me because, as we know, there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say, we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know, we don't know." While that quote may be a bit confusing, the underlying concepts of "known unknowns" and "unknown unknowns" have been used in various fields like project management, risk assessment, and strategic planning for decades. I would like to look at it from the perspective of marketing in today's multigenerational, AI-infused digital online marketing world!

When you think of unicorns, I am sure the first thing that comes to mind is a mythical and colorful horse with a single horn. Although there are no living, breathing unicorns that I have ever seen, I know unicorns are REAL! Real unicorns in business refer to an elite privately funded startup that has crossed the $1 billion valuation mark, usually in the technology field. When you think of business leads, I am sure the first thing that comes to mind is a real-life person who needs and wants to buy what you are selling. Although there are living, breathing people who buy what you sell, I am proposing to you that most business leads are NOT REAL! A business sales lead is a person or organization that potentially needs what you sell (products, services, or a mix of both). You can define leads as cold, warm, and hot. I understand that business needs leads to create new sales, but I propose that you have options other than buying names or researching people who are cold leads that require your sales team to spend hours and thousands of dollars trying to qualify and pursue them as prospects. Chances are, you are not selling to unicorns. Believe it or not, you can buy Pixie Dust on Amazon. Either way, the road to our business-to-business realities always begin and end with people. Happy customers and great relationships lead to referrals, which are often sprinkled with the Pixie Dust of trust!

One of the most recognized sounds computer lovers remember is the dial-up connection and AOL's announcement that says, “You've Got Mail!” It was like a sugar high whenever you heard that sound. Nowadays, most of us feel like we have the stabbing pain of a cavity when we hear our Outlook or Gmail inbox notification saying, “You've Got Mail!” What changed? The biggest difference is that many (if not most) of the emails we get today have one goal: to sell us something. Some of that is subtle, like email lists we have signed up for, while others are just blatant phishing, which is a random solution (or at least they say so) in search of a problem. It's hard to have the time and resources to optimize data, but that is one of the single activities that can impact email marketing success. All too often, we import names and emails into email programs and lists because it's easy. What's a bit harder is collecting more detailed information and tagging contacts along their lifecycle on your email list. I hate to break it to you, but people don't want your newsletter. Newsletters are about you, and they are interested in what benefits them. Yet companies create emails with five or twenty stories (some or all with links). The real challenge is finding and creating content relative to your audience when you send it. It is so important to create fresh, specific, and timely content. The best way to prime your business for the AI revolution is to learn how it works for you and your company in the current business environment and then adapt as the tools become smarter and more accessible (and affordable).

Let's face it. We are living in a world that is overwhelmed with information. 380 new websites are created every minute, and over 500,000 new websites are added every day 7 million blog posts are published across the internet daily 300 BILLION emails are sent per day (85% spam) 720,000 hours of video is uploaded to YouTube (30,000 days' worth of video content) per day AI-generated content creation will double those numbers in less than a year Getting your messages in front of any audience is getting harder and harder, let alone the perfect audience who might care about what you do or sell. Okay… Take a deep breath. It's not all doom and gloom. All of that information is only a problem if you are trying to outperform companies with deeper pockets and more cutting-edge resources. You can totally zig while your competition zags. While most businesses are hunting for new clients in the internet marketing space, you can grow your business better and faster using relationship marketing principles. These principles are based on psychology, sociology, and human-to-human principles that date back to the beginning of time. Let's dive into five myths and remedies that may help you achieve your desired outcomes while spending less money and making more in the long run.

Mulch is made by shredding trees. Finer shredding improves the soil over time. As organic mulches decompose, they can add nutrients and organic matter to the soil, enhancing its quality. Mulch is not only decorative but also functional. It helps plants by regulating soil temperature, retaining water, and preventing weeds and erosion—all from recycled trees. I think of creating content as an ecosystem, just like a tree. It starts with an idea or a seed of thought. It grows and builds roots in your business marketing. Then, it provides nutrients to help feed itself and your business. Running a business is hard. The bigger the business, the more complex it is. You have to manage issues like people, finance, supply and demand, sales, marketing, and what I consider the most challenging part… finding customers and keeping them happy. Like a tree turns CO² into oxygen, you can turn lessons into relationships. This means converting those lessons into strategic marketing ideas that facilitate sales. Reinvention is based on results. It requires critical listening and critical thinking to understand the subtleties. You can hear how the bass drum and bass guitar build a foundation while the strings on the chorus lift the message to a different level. It has to become a habit of consuming fuel that drives you forward to success.

You may not think about it, but we are surrounded by messages and ads all day long. In today's digital age, the average person encounters between 6,000 and 10,000 ads daily. We are bombarded with billboards, snail mail, radio, and TV, not to mention all the social media content, spam emails, and robocalls. All of that noise has one goal: to get you to spend or give your money to them. The never-ending battle for your attention and dollars is waged relentlessly daily. This works because we are personally tied to our beliefs, egos, and needs. We all want to be right, liked, and sustained without being taken advantage of. We face a lot of noise that is trying to persuade us. We tend to pay attention to what we find relevant. If you think about it, each change in our economy has created new opportunities while the status quo has deteriorated before our eyes. People who refused to reinvent themselves and their businesses fell by the wayside, while others saw their fortunes explode. Revolution is based on promises. Promises are like music that we have already heard. You may have an emotional connection, but the next song forms a new connection once the song ends. It's a sugar high that peaks and falls. Reinvention is based on results. It requires critical listening and critical thinking to understand the subtleties. You can hear how the bass drum and bass guitar build a foundation while the strings on the chorus lift the message to a different level. It has to become a habit of consuming fuel that drives you forward to success.

If you have been involved in online marketing in any way over the last 10+ years, you have been fed a steady diet of more. More followers equals more sales. More hits to your website equals more sales. More social media engagement leads to more sales. Almost nobody would argue that more sales are bad, but people have conflated more with better. I am here to say that better is worth more. In the world of relationship marketing, sales begin at connection. A connection can come in the form of a follow, a friend request, a connection request, a message, a website form submission, or whatever each platform uses to start, generate, and maintain conversations and relational connections. The main goal is to stay top of mind and maintain a connection so people will see your content, consume it, and hopefully learn something, and then engage in a relationship at the time of their choosing. That is the promise of social media. They do this for free, so people will pay for advertising to do just that!

Trust has to be planted and grown. It is a seed planted through a personal relationship. It needs to grow roots and be nurtured through light and water to produce fruit. Trust must be watered by honesty, warmed and fed through the light of integrity, and rooted in consistency. Strong roots and branches provide shade and shelter in the stormy weather of doubt. It would be great if there were a way to measure trust. You can calculate the number of people who know or connect with you. You can measure likes by the number of people who interact with your social posts or open your emails. However, trust can only be seen when a transaction happens. There are five stages to go from like to trust: Connection, Caution, Consistency, Courage, and Commitment. No tool, system, or software program can automate trust. You may think that sending emails, keeping people in the loop, and sending them direct messages may help, and they do. But the only way to maintain and nurture trust is through human-to-human interaction.

Going from Know to Trust requires a stepping stone, and that's called a Like. You can try to jump over that stone, but it leads to a transactional two-step. You may make a sale, but it will not build a relationship. Relationships are key in the B2b world because businesses need to be reminded that you are there to serve them when needed and that they can continue to trust you. Like is a connection. Online a connection is a follow, friend request, or whatever a social platform says its phrase is defined as a positive affinity, rapport, or fondness with someone in a digital sense. In the literal sense, like means you have something in common. For example, I like dogs, golf, music, humor, motivation, family, and business. The more you have in common with certain people, the more they will like you. So, it is the activity that gets someone who knows you to know you better. It's about informing without dividing. It's about making them feel something. It's about forming a bond around subjects that matter to both of you. The goal is to stay in touch and be top of mind. The goal is not just to sell something. There are three final points that I believe need to be addressed.

Know is a beautiful word. People ask, “You know what?” They text IYKYK (meaning if you know, you know). Know can also be a derivative of knowledge. Know is a two-way street when it comes to marketing. You want people to know about you and your business. You may also want to know who knows about you and your business. Knowing who knows what is almost like the old Abbott and Costello bit, “Who's on first.” Or, what came first, the chicken or the egg? Just because someone becomes aware of your business or gets to know you exist does not guarantee that they will remember you a week, month, or year from now. That means that you have to remind them that you are there and that you are still relevant. As I mentioned, there are three kinds of marketing: awareness, education, and sales. Awareness is about being top of mind. With awareness marketing, your goal isn't to inform, educate, or convince. It's about raising your hand and saying, “HEY… we're still here!”

Know is a beautiful word. People ask, “You know what?” They text IYKYK (meaning if you know, you know). Know can also be a derivative of knowledge. Know is a two-way street when it comes to marketing. You want people to know about you and your business. You may also want to know who knows about you and your business. Knowing who knows what is almost like the old Abbott and Costello bit, “Who's on first.” Or, what came first, the chicken or the egg? Just because someone becomes aware of your business or gets to know you exist does not guarantee that they will remember you a week, month, or year from now. That means that you have to remind them that you are there and that you are still relevant. As I mentioned, there are three kinds of marketing: awareness, education, and sales. Awareness is about being top of mind. With awareness marketing, your goal isn't to inform, educate, or convince. It's about raising your hand and saying, “HEY… we're still here!”

The concept of “Know – Like – Trust” has been around for a while. It is commonly attributed to author Bob Burg (Endless Referrals and The Go-Giver). Another person attributed to the concept is sales trainer Michael Goldstein, who talked about buyers needing to experience “confidence, affinity, and empathy” before making purchases. No matter who originated it or how you phrase it, it's undoubtedly a foundational process to making a sale. When I say process, it's one foot in front of the other sequence. Yet many business people try to hop over the like part and go from know to trust. Know, Like, and Trust has three distinct phases when it comes to marketing to build relationships. One of the critical principles that muddies the water when it comes to business-to-business relationship marketing is the concept that your business is trying to appeal to the largest audience possible. In business, sales are the KPI that drive everything from employee compensation, innovation budgets, and, in some cases, investor and shareholder enthusiasm. The concepts of Know, Like, and Trust are intertwined, yet each has its own purpose, process, and performance metrics. One last key thing to remember is that marketing people are part of your sales team, and salespeople are part of your marketing team.

The concept of “Know – Like – Trust” has been around for a while. It is commonly attributed to author Bob Burg (Endless Referrals and The Go-Giver). Another person attributed to the concept is sales trainer Michael Goldstein, who talked about buyers needing to experience “confidence, affinity, and empathy” before making purchases. No matter who originated it or how you phrase it, it's undoubtedly a foundational process to making a sale. When I say process, it's one foot in front of the other sequence. Yet many business people try to hop over the like part and go from know to trust. Know, Like, and Trust has three distinct phases when it comes to marketing to build relationships. One of the critical principles that muddies the water when it comes to business-to-business relationship marketing is the concept that your business is trying to appeal to the largest audience possible. In business, sales are the KPI that drive everything from employee compensation, innovation budgets, and, in some cases, investor and shareholder enthusiasm. The concepts of Know, Like, and Trust are intertwined, yet each has its own purpose, process, and performance metrics. One last key thing to remember is that marketing people are part of your sales team, and salespeople are part of your marketing team.

Networking has been around for a long time in business. Some of the names you may recognize (Benjamin Franklin, Andrew Carnegie, Henry Ford, and John D. Rockefeller) were prolific advocates of networking. As we know it today, networking started taking hold in the 1970s. More formal groups like BNI (Business Networking International) started in 1984. Tradeshows, associations, and even chambers of commerce are all forms of networking. One of the best philosophies I have ever learned about networking is that business is not B2B (business to business); it's H2h (human to human). Humans are complex beings. They have emotions, biases, experiences, expectations, fears, hopes, and random acts of kindness or stupidity (depending on the planet's alignment and inspiration from higher powers). In face-to-face networking, we get a tiny glimpse into the complexity of a person's overall being. Think of networking as a relationship bank! You have to make deposits to create interest. Every quality network you can tap into creates a foundational asset that can and will help grow your sphere of influence.

One of the foundations that's stuck with me through the years is, “Businesses do not do business with other businesses. People do business with people.” There has never been a corporation that has ever paid cash or written a check. People do that. Yes, companies try to put you on autopilot by making you subscribe to things, but it still takes a human to enter the data and make the initial purchase. What had been the Horatio Alger dream of the Nineteenth Century, starting in the mail room and ultimately owning the bank or factory, now had even more scope. How many loyal workers dreamed of climbing the corporate ladder to become CEO of a multinational corporation? Part of the evolution of business is about teaching ourselves how to really network. There are many options, from associations to chambers of commerce to people who do informal and semi-formal free and paid events. Those events lead to people suggesting other networking opportunities. That could expand your Golden Rolodex even further, but how do you find value in networking?