Podcasts about Afiniti

Losing a kidney transplant can feel very overwhelming. Today we're here with Anthony Tuggle, a former NKF board member, to hear how he's coping with losing a transplant and learn what's next for him.   Anthony Tuggle is the Afiniti President of Customer Operations, and a former Board Member of the National Kidney Foundation and of NKF Serving Alabama, Georgia and Mississippi. Tuggle is responsible for expanding global contact center operations, accelerating business development, overseeing product deployment and engaging clients to generate value for enterprises, customers and employees. Prior to joining Afiniti, Tuggle served as Vice President – Customer Care, Sales and Service Centers at AT&T where he led more than 30,000 sales leaders and has built a culture that fosters a passion for winning. He models a "find-a-way" mindset in his approach to leadership and inspires his team to embrace the importance of agility. Tuggle is the acclaimed author of I'm Better Not Bitter: My Personal Journey - Kidney Transplant Recipient's Story of Winning in Business & Life and Moving Forward, which shares how he has overcome obstacles, is self-motivated, and creates a work culture of success. Notably, Tuggle led efforts in his local community as the 2018-2020 Chairman of the Atlanta Kidney Walk, which raised more than $500,000 for NKF. He also has partnered with AT&T to raise more than $200,000 to date.   Additional resources: NKF Peers   Do you have comments, questions, or suggestions? Email us at NKFpodcast@kidney.org. Also, make sure to rate and review us wherever you listen to podcasts.

Closed leagues, club v country, private equity, player exodus, the club pyramid and concussion.These are just a few of the issues we tackle with Will Greenwood in this special rugby business episode of the podcast. Greenwood is one of England's greatest ever rugby players, a World Cup winner and was three times picked to tour with the British and Irish Lions. He made his International debut in November 1997 at Twickenham against Australia and remains the second highest try scorer in English rugby history.In 2014 Greenwood hosted Sky's School of Hard Knocks, a programme where he took on a group of would be, up and coming Rugby players of the future and helped them on their way. Greenwood was born October 20th, 1972 in Blackburn. His father Dick Greenwood played as flanker for and also later coached the England Rugby team.  Will then went on to study Economics at Durham University. On graduating he took up a position on the City trading floor at Midland Global Markets (now HSBC).  Today he balances media work and coaching with his role as Chief Customer Officer at Afiniti, the  AI driven customer experience software company. Unofficial Partner is the leading podcast for the business of sport. A mix of entertaining and thought provoking conversations with a who's who of the global industry. To join our community of listeners, sign up to the weekly UP Newsletter and follow us on Twitter and TikTok at @UnofficialPartnerWe publish two podcasts each week, on Tuesday and Friday. These are deep conversations with smart people from inside and outside sport. Our entire back catalogue of 300 sports business conversations are available free of charge here. Each pod is available by searching for ‘Unofficial Partner' on Apple, Spotify, Google, Stitcher and every podcast app. If you're interested in collaborating with Unofficial Partner to create one-off podcasts or series, you can reach us via the website.

As marketers and brands, we often hyper-focus on customer acquisition so much that we lose sight of the importance of customer retention. Retaining current customers is less expensive, requires less time and investment, and creates higher margins and profitability.Understanding the data, life event changes, signals, and insights that highlight retention opportunities is key to swinging the pendulum toward retention improvement. Studies show that even as little as a 1-5% improvement in retention can boost bottom-line margins significantly.Our guest speaker, Rick Lang, former Chief Marketing and Sales Officer of Comcast and current Head of Global Cable Sales at Afiniti, an AI company, focuses retention on “the little hinges that swing a big door.”  In this podcast, Rick will share his lessons learned on the 4 advantages and methods of focusing on customer retention – and it all begins with analytics, data, and insights.

As marketers and brands, we often hyper-focus on customer acquisition so much that we lose sight of the importance of customer retention. Retaining current customers is less expensive, requires less time and investment, and creates higher margins and profitability.Understanding the data, life event changes, signals, and insights that highlight retention opportunities is key to swinging the pendulum toward retention improvement. Studies show that even as little as a 1-5% improvement in retention can boost bottom-line margins significantly.Our guest speaker, Rick Lang, former Chief Marketing and Sales Officer of Comcast and current Head of Global Cable Sales at Afiniti, an AI company, focuses retention on “the little hinges that swing a big door.”  In this podcast, Rick will share his lessons learned on the 4 advantages and methods of focusing on customer retention – and it all begins with analytics, data, and insights.

Debbie Reynolds “The Data Diva” talks to Bogdan Grigorescu, VP, Head of Quality Assurance Engineering & AI Systems, Scaling Automation at Afiniti. We discuss his interest in data, AI, automation and his career trajectory, the human impact of automation, the effects of automation on Data Privacy and security, the need for trust when data is gathered, and those without access can slip through the digital divide, his post on “Automating Harm”, the need for human control and judgment in AI systems, the Google researcher who claimed a chatbot had become sentient, the importance of acknowledging psychological considerations in automated systems, and his hope for Data Privacy in the future. Support the show

Acogemos el último evento presencial del Foro TELOS 2021 con una mesa realizada en colaboración con la revista Política Exterior, en la que tendremos como invitados a Belén Romana, miembro de varios Consejos de Administración de empresas internacionales, Christoph Steck, Director de Políticas Públicas e Internet en Telefónica, Alicia Richart, directora general para España y Portugal de Afiniti, y Borja Bergareche Sainz de los Terreros, socio de Comunicación y Liderazgo Corporativo de Harmon. El encuentro estará moderado por Áurea Moltó, directora de la revista Política Exterior. #ForoTELOS2021 Más información en: https://espacio.fundaciontelefonica.com/evento/foro-telos-2021-dos-mundos-en-un-mundo/ Un nuevo espacio para una nueva cultura: visita el Espacio Fundación Telefónica en pleno corazón de Madrid, en la calle Fuencarral 3. Visítanos y síguenos en: Web: http://www.fundaciontelefonica.com/ Twitter: @fundaciontef Facebook: https://www.facebook.com/fundaciontef Instagram: http://instagram.com/fundaciontef YouTube: https://www.youtube.com/user/CulturaSiglo21

In this new episode of our podcast Data Stand-Up! Luisma talks with Ana Jiménez, Director of Advanced Analytics at Afiniti an American multinational data and software company. Founded in 2005, Afiniti is focused on developing artificial intelligence for use in customer call centers.During the last 15 years, her career has focused on Artificial Intelligence, providing an innovative vision to enhance data analytics in different companies. Ana is widely known in Spain for her work in artificial intelligence and complex systems analysis (especially in the area of marketing and biomedical informatics).Ana is closely linked to the world of AI research. She has worked for years in research at the Polytechnic University of Madrid, applying AI in Biomedical Informatics (more than 20 scientific articles published) and is currently doing a PhD in clustering techniques in complex systems.She also has an entrepreneurial past. Not long ago, she was considered one of the 75 most relevant entrepreneurs in Spain by a leading publication, due to the company she co-founded (Leads Origins), accelerated by Google and SeedRocket before being acquired by EY.Ana raises in her conversation very clear aspects related to Artificial Intelligence and her vision of the moment in which we find ourselves.

On this week's CX on Point podcast, Miguel Ramos and Cecillia Braggiotti, Senior VP of Growth and Healthcare at Afiniti, discuss AI for Healthcare Contact Centers.

Christopher Plant sits down with Jesse Rendell to discuss being raised in a political family, a joint venture in building an inner city skate park, and Philadelphia grit. Jesse is the son of former Philadelphia Mayor and Pennsylvania Governor Ed Rendell. He is currently a managing director at Afiniti, and local sports aficionado.

Hosts Dan Maudhub and Phil Jones are joined by Will Greenwood MBE, Rugby Legend, commentator, analyst, Chief Customer Officer in the UK at Afiniti. Highlights include Will sharing some of his rugby experiences, data and AI, and what's shaped the kind of business person, athlete and family man he is today. Read more about Will here 

Original Broadcast Date: March, 18th 2021 The most pervasive function of enterprise software boils down to one critical concept: Automation! Every application since the dawn of computing automates something. But hitherto, most solutions focused on automating fairly granular processes. That's now changing as a suite of technologies now focuses on automation that is decidedly more strategic. The end result is a whole new order of business value that promises to usher in a new era of enterprise agility. Check out this episode of DM Radio to hear host @eric_kavanagh interview Rich Waldron of Tray.io, And Bich-Thuy Le of Afiniti.

Enterprises are increasingly incorporating AI into their project management processes to make projects more strategic and to make better use of the data created by these processes. From AI chatbots to intelligent bots that help automate project management duties such as project documentation and quality check activities, or AI-enhanced data visualization then helps identify bottlenecks and areas where process improvements or other changes can be applied to improve overall performance AI is being used to provide a lot of efficiencies. In this podcast host, Catherine and Alyssa share various ways AI is being used in project management.Alyssa LinkedIn: https://www.linkedin.com/in/alyssa-guo-8991547/The Data Standard LinkedIn: https://www.linkedin.com/company/the-data-standard/

Patrick J. McGinnis is a venture capitalist and private equity investor who founded Dirigo Advisors, after a decade on Wall Street, to provide strategic advice to investors, entrepreneurs, and fast growing businesses. In this capacity, he has worked in a range of settings, from building startups from the ground up in Silicon Valley to acting as an expert consultant to the World Bank in Latin America, Africa, and the Middle East. In Patrick's latest book The 10% Entrepreneur, he shows you how, by investing just 10% of your time and resources, you can become an entrepreneur without losing a steady paycheck. As a 10% Entrepreneur himself, he has built a diverse portfolio of investments outside of his day job. This portfolio encompasses fast growing new ventures in the United States, Latin America, Europe, and Asia, including ipsy, the world's largest online beauty community; Bluesmart, the inventor of the world's first smart, connected carry-on suitcase; and Afiniti, a big data company that is reinventing the call center industry. He has also been a partner in several real estate investments. What does it mean to be a 10% entrepreneur? How do you begin the transition towards becoming a 10% entrepreneur? How not to let the complacency trap get you? Why failure sucks and what you can do about it? The criteria for evaluating investment opportunities? Is entrepreneurship over-hyped? Sponsor/Partnership Thrive Themes Blazingly fast WordPress templates and plugins, built to get more traffic, more subscribers, more clients and more customers for you.

In this episode I discuss the benefits of find the best pairing between customers and agents/employees in customer service and sales, using AI,  with Cecilia Braggiotti, SVP and Head of Growth of Afiniti.

In this episode: John Everson, CISO for Afiniti is our feature interview this week. News from: Denver Airport, Colorado.gov, System76, Ping Identity, Automox, Red Canary, Threat Stack, InteliSecure, LogRhythm, CableLabs and a lot more! All the single ladies love Denver We couldn’t land Amazon, but Denver does land the single ladies. DIA is the best large airport in the US (and getting better). Our state website is pretty great too. And our economy is growing like crazy. Some insight on System76 bringing their computer manufacturing to Colorado. Ping Identity hires some execs. Automox raises money. Red Canary partners with Threat Stack. InteliSecure releases their big 2018 report. LogRhythm holds themselves accountable for their predictions. And CableLabs releases Micronets. Support us on Patreon! Fun swag available - all proceeds will directly support the Colorado = Security infrastructure. Come join us on the new Colorado = Security Slack channel to meet old and new friends. Sign up for our mailing list on the main site to receive weekly updates - https://www.colorado-security.com/. If you have any questions or comments, or any organizations or events we should highlight, contact Alex and Robb at info@colorado-security.com Local security news: Join the Colorado = Security Slack channel Denver ranks among top housing markets for career-minded, single women DIA is the best large airport Colorado.gov, the Official State Website, Ranks 5th in the Country | Business Wire Colorado economy accelerates in second quarter Why an open-source PC maker decided to bring its manufacturing to Denver -- and how it did it Ping Identity Announces Additions to Leadership Team Boulder cybersecurity firm Automox to add 20 employees after $9.3M raise Red Canary and Threat Stack Partner to Protect Cloud Infrastructure InteliSecure Releases 2018 State of Critical Data Protection Report Revealing Significant Gaps in Cybersecurity Expertise, Execution Looking Back at LogRhythm Labs' 2018 Predictions for Security - How Did We Do? Micronets: Enterprise-Level Security Is No Longer Just For Enterprises Job Openings: Ping Identity - GRC Analyst - Business Continuity & Incident Response Ping Identity - Security Program Business Analyst Colorado Secretary of State - Chief Information Security Officer (CISO) Fort Lewis College - Chief Information Security Officer SomaLogic - VP, Information Security Risk Based Security - Software Security Analyst Bank of America - Cybersecurity Threat Hunt Specialist CISO LLC - Maritime Operational Technology Security Specialist Herjavec Group - Commercial Sales Representative Regis University - Assistant (or Associate) Professor Upcoming Events: This Week and Next: SecureSet - Denver War Games: Applied Cryptography 2 - 11/26 DenSec - November meetup - 11/28 SecureSet - Denver War Games: Network Security 1—ARP Poisoning - 11/28 ISC2 Pikes Peak - November meeting - 11/28 Lockpicking event at Kivu - 11/30 SecureSet - Women Only – Intro to Capture The Flag – Extended Mix - 11/30 COS ISSA - Chapter Annual Awards Banquet - 12/6 COLORADO SPRINGS CYBERSECURITY FIRST FRIDAY SOCIAL & MIXER - 12/7 Other Notable Upcoming Events ISSA / ISACA Holiday Bash - 12/10 SnowFROC - 3/14 View our events page for a full list of upcoming events * Thanks to CJ Adams for our intro and exit! If you need any voiceover work, you can contact him here at carrrladams@gmail.com. Check out his other voice work here. * Intro and exit song: "The Language of Blame" by The Agrarians is licensed under CC BY 2.0

Zia Chishti's latest business venture Afiniti uses artificial intelligence to match customers and employees, but he tells John Thornhill he sees the technology as evolutionary, rather than revolutionary, and offers his thoughts on the dos and don'ts of investing in AI. See acast.com/privacy for privacy and opt-out information.

Are e-cigarettes the answer to giving up tobacco smoking? And SpaceX revives its plans to send tourists around the moon. Also, we speak to Zia Chishti of Afiniti about the role of artificial intelligence in business. Kenneth Cukier hosts See acast.com/privacy for privacy and opt-out information.

Are e-cigarettes the answer to giving up tobacco smoking? And SpaceX revives its plans to send tourists around the moon. Also, we speak to Zia Chishti of Afiniti about the role of artificial intelligence in business. Kenneth Cukier hosts See acast.com/privacy for privacy and opt-out information.

Wyatt Roy, Managing Director - Australia, Afiniti by InnovationAus.com

Santa Clara, Calif., — May 10, 2018 – Avaya Holdings Corp. (NYSE: AVYA) today reported financial results for the second quarter and first six months of fiscal 2018 ended March 31, 2018. For the FULL PRESS RELEASE: https://www.avaya.com/en/about-avaya/newsroom/news-releases/2018/pr-us-180510/

The recent partnership between Avaya and Afiniti is set to deliver on the challenge of “Precision Without Surveillance” using Artificial Intelligence pattern matching to deliver intelligent routing not just to the NEXT agent, but the most appropriate agent.

Patrick J. McGinnis is a venture capitalist and private equity investor who founded Dirigo Advisors, after a decade on Wall Street, to provide strategic advice to investors, entrepreneurs, and fast growing businesses. In this capacity, he has worked in a range of settings, from building startups from the ground up in Silicon Valley to acting as an expert consultant to the World Bank in Latin America, Africa, and the Middle East. In Patrick's latest book The 10% Entrepreneur, he shows you how, by investing just 10% of your time and resources, you can become an entrepreneur without losing a steady paycheck. As a 10% Entrepreneur himself, he has built a diverse portfolio of investments outside of his day job. This portfolio encompasses fast growing new ventures in the United States, Latin America, Europe, and Asia, including ipsy, the world's largest online beauty community; Bluesmart, the inventor of the world's first smart, connected carry-on suitcase; and Afiniti, a big data company that is reinventing the call center industry. He has also been a partner in several real estate investments.   What does it mean to be a 10% entrepreneur? How do you begin the transition towards becoming a 10% entrepreneur? How not to let the complacency trap get you? Why failure sucks and what you can do about it? The criteria for evaluating investment opportunities? Is entrepreneurship over-hyped? [powerpress] Sponsor/Partnership Thrive Themes Blazingly fast WordPress templates and plugins, built to get more traffic, more subscribers, more clients and more customers for you.

Patrick J. McGinnis is a venture capitalist and private equity investor who founded Dirigo Advisors, after a decade on Wall Street, to provide strategic advice to investors, entrepreneurs, and fast growing businesses. In this capacity, he has worked in a range of settings, from building startups from the ground up in Silicon Valley to acting as an expert consultant to the World Bank in Latin America, Africa, and the Middle East. In Patrick's latest book The 10% Entrepreneur, he shows you how, by investing just 10% of your time and resources, you can become an entrepreneur without losing a steady paycheck. As a 10% Entrepreneur himself, he has built a diverse portfolio of investments outside of his day job. This portfolio encompasses fast growing new ventures in the United States, Latin America, Europe, and Asia, including ipsy, the world's largest online beauty community; Bluesmart, the inventor of the world's first smart, connected carry-on suitcase; and Afiniti, a big data company that is reinventing the call center industry. He has also been a partner in several real estate investments.   What does it mean to be a 10% entrepreneur? How do you begin the transition towards becoming a 10% entrepreneur? How not to let the complacency trap get you? Why failure sucks and what you can do about it? The criteria for evaluating investment opportunities? Is entrepreneurship over-hyped? Sponsor/Partnership Thrive Themes Blazingly fast WordPress templates and plugins, built to get more traffic, more subscribers, more clients and more customers for you.

Patrick McGinnis is a venture capitalist, private equity investor, and author of The 10% Entrepreneur.   WATCH THE FREE FULL EPISODE: http://londonrealacademy.com/episodes/patrick-mcginnis-the-10-percent-entrepreneur/ In his book Patrick shows how, by investing just 10% of your time and resources, you can become an entrepreneur without losing a steady paycheck. After a decade on Wall Street he founded Dirigo Advisors to provide strategic advice to investors, entrepreneurs, and fast growing businesses. In this capacity, he has worked in a range of settings, from building startups from the ground up in Silicon Valley to acting as an expert consultant to the World Bank in Latin America, Africa, and the Middle East. As a 10% Entrepreneur, he has built a diverse portfolio of investments outside of his day job. This portfolio encompasses fast growing new ventures in the United States, Latin America, Europe, and Asia, including ipsy, the world’s largest online beauty community; Bluesmart, the inventor of the world’s first smart, connected carry-on suitcase; and Afiniti, a big data company that is reinventing the call center industry. He has also been a partner in several real estate investments and is a seed investor in the upcoming London stage adaptation of The Last King of Scotland. Patrick is a graduate of Harvard Business School and Georgetown University and also writes for Fortune, Business Insider, Huffington Post, Boston Magazine, and Forbes. Chapters: 00:00 Trailer 01:39 Brian’s thoughts on the episode. 04:42 Brian’s Introduction. 05:16 Brexit challenge to attracting global talent for start-ups. 08:30 What has made becoming entrepreneurial much more accessible. 10:21 How the FoMO acronym came about and went viral. 14:48 What FoMO means for the ordinary person. 16:03 Has Patrick learnt anything from FoMO, FoBO and FoDA? 16:44 How FoMO makes Tim Ferris anxious. 17:07 FoMO is the Wildebeest of Venture Capital. 17:59 The value in going to Harvard Business School. 21:13 Financial crash of 2008. 24:43 The massive collapse of AIG totally destroyed his illusion. 27:01 Patrick’s dilemma of what to do next. 29:12 Brian’s financial crash story. 30:32 Patrick’s journey from being in limbo, to the 10% concept. 36:51 Angel advisors. 38:05 How the 10% can equate to half a day advising start-up companies. 39:20 Can anyone become a 10% entrepreneur? 40:37 How the 10% offer works in practice. 43:44 The five different types of entrepreneurs. 43:58 The role of an angel. 45:33 The advisor. 46:52 The founder. 47:09 The aficionado. 48:18 The 110% entrepreneur. 49:07 Is it all just about the money? 53:10 What job satisfaction statistics illustrate. 55:09 Where entrepreneurs go wrong over giving equity. 58:33 Working out the percentage value of advice you offer or of being on the board. 1:00:48 The story of Zipcar. 1:03:49 Facebook illustration of how partnerships can go wrong. 1:05:35 Glamorisation and de-emphasis of the reality of entrepreneurship. 1:08:34 Learn about the business first before fully committing finance. 1:11:30 Ipsy investment. 1:14:22 Patrick’s emotional moments with Ipsy. 1:17:51 Bluesmart investment. 1:19:07 Crowdfunding advice. 1:20:33 What Patrick learned from an advisory role which went wrong. 1:22:21 Reputation risk. 1:23:57 How should people get started in 10% investing? 1:29:48 Screwing up and redeeming himself in a presentation to a book publisher. 1:36:14 What Patrick has learned from having a published book. 1:39:07 Success secrets. 1:39:55 Brian’s personal support for Patrick’s 10% entrepreneur idea. 1:41:38 Phone call to the 20 year old Patrick. 1:42:21 Best advice ever received. 1:43:38 Advice to the 20 year old who wants to be like Patrick. 1:45:15 Brian’s summing up.    Patrick McGinnis' website: http://patrickmcginnis.com/   FULL SHOW NOTES: http://londonrealacademy.com/episodes/patrick-mcginnis-the-10-percent-entrepreneur/  

Patrick McGinnis is a venture capitalist, private equity investor, and author of The 10% Entrepreneur. FREE FULL EPISODE: http://londonrealacademy.com/episodes/patrick-mcginnis-the-10-percent-entrepreneur/ (Public Release on Sunday Oct-16th)  In his book Patrick shows how, by investing just 10% of your time and resources, you can become an entrepreneur without losing a steady paycheck. After a decade on Wall Street he founded Dirigo Advisors to provide strategic advice to investors, entrepreneurs, and fast growing businesses. In this capacity, he has worked in a range of settings, from building startups from the ground up in Silicon Valley to acting as an expert consultant to the World Bank in Latin America, Africa, and the Middle East. As a 10% Entrepreneur, he has built a diverse portfolio of investments outside of his day job. This portfolio encompasses fast growing new ventures in the United States, Latin America, Europe, and Asia, including ipsy, the world’s largest online beauty community; Bluesmart, the inventor of the world’s first smart, connected carry-on suitcase; and Afiniti, a big data company that is reinventing the call center industry. He has also been a partner in several real estate investments and is a seed investor in the upcoming London stage adaptation of The Last King of Scotland. Patrick is a graduate of Harvard Business School and Georgetown University and also writes for Fortune, Business Insider, Huffington Post, Boston Magazine, and Forbes. BUILD THE BEST YOU: http://londonrealacademy.com TURN YOUR PASSION INTO A BUSINESS:  http://londonrealacademy.com/the-business-accelerator SUBSCRIBE ON YOUTUBE:  http://bit.ly/SubscribeToLondonReal