Hospitality Property School

Tired of employee turnover rates? Discover innovative strategies that will make your property the ultimate employee hotspot!In this episode, we're going to talk about some awesome strategies that can help you keep top talent. It's all about creating a work environment that people love and want to stick around in. So, let's dive right in!Continue reading, watching, or listening and I'll share strategies for retaining top hotel talent …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/effective-strategies-for-retaining-top-hotel-talent-352Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/_twuy00Alq8A Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

From eagle-eyed surveillance to an unwavering commitment to guest safety, find out why looking for the right qualifications for your hotel security team is the key to peace of mind.Ensuring a safe and secure environment in your hospitality property a top priority, and the heroes behind it all are the hotel security employees. In this episode, I'll explore what it takes to become part of this specialized team.Continue reading, watching, or listening, and I'll share the qualification's hotel security employees should have …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/numbers-that-matter-qualifications-for-hotel-accounting-and-finance-employees-350Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/tBJ2HojQ8EEA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Want to make sure your hotel's finances are as sharp as a well-ironed suit? It's time to hire the money maestros who can turn your financial woes into 'WOWs'!The hotel industry is a tough business, with lots of competition. To stay ahead and make sure you're making money, hotels need employees who know their way around numbers. In this episode, I'll be talking about the qualifications you should look for in a hotel accounting and finance employee.Continue reading, watching, or listening and I'll share the qualifications hotel accounting and finance employees should have…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/numbers-that-matter-qualifications-for-hotel-accounting-and-finance-employees-350Take advantage of our courses https://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/7utly6Lt7s0A Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Where tranquillity meets excellence.Why the right spa and wellness employees can be the heartbeat of your guest's experience.A hotel spa and wellness employee is responsible for providing guests with a relaxing and rejuvenating experience during their stay. This requires a unique set of skills and qualifications that go beyond basic customer service training. In this episode, I discuss the qualifications that are necessary for a hotel spa and wellness employee to succeed in their role.Continue reading, watching, or listening, and I'll share the qualifications spa and wellness employees should have, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/how-trained-spa-and-wellness-employees-can-boost-your-hotels-revenue-and-guest-satisfaction-eps-349Take advantage of our courseshttps://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/DGyRqbmNTBYA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Beyond repairs and maintenance, understanding why the right hotel maintenance employees are key to unleashing the full potential of a property.In this episode, I'll share the hotel maintenance employees qualifications to look for. A hotel's maintenance team is responsible for ensuring that a properties facilities and infrastructure are well-maintained and in good working order. They also oversee the installation of new equipment and systems as needed.Continue reading, watching, or listening, and I'll share the right hotel maintenance employee qualifications that an applicant should possess, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/why-hiring-competent-hotel-maintenance-employees-are-critical-for-your-infrastructure-safety-348Take advantage of our courseshttps://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/-ydwLNMbB-cA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Looking to breathe new life into your hospitality property brand? Discover the top tips and tricks for reviving your brand and reigniting your success.Today's episode, Reviving Your Hospitality Property Brand: Tips and Tricks, is a guest post written by Courtney Rosenfeld.Hospitality property businesses are constantly evolving with the times. There's so much competition out there, and it's essential to remain current and relevant. One of the best ways to accomplish that is to refresh your brand.Updating your image and messaging will help your business stand out and attract new customers. But how do you go about refreshing your brand, and where do you start? Keystone HPD shares some tips and tricks for giving your hospitality property a fresh new look!Continue reading, watching, or listening, and I'll share why it is important to refresh your brand in the hospitality industry, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/reviving-your-hospitality-property-brand-tips-and-tricks-347Take advantage of our courseshttps://courses.keystonehospitalitydevelopment.com/Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/pSDRMeSZFFwA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Today we have a real treat for you, a wonderful interview with Gudrun Cuillo, a hospitality property owner, a winemaker, and an author.Listen as Gudrun shares how she turned passion into reality.Gudrun has had a career in opera as an artist-in-residence for stage scenery and makeup, then a winemaker, a hospitality property owner and now an author.If you are looking for some fun stories, great observations, and amazing insights you can take and use in your life, you'll want to listen to this interview.All that being said, let's jump into this…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/gudrun-cuillo-hospitality-property-owner-winemaker-author-346“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://hospitality-property-school.onpodium.co/YouTubehttps://youtu.be/5MkyrEAaujAA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Do you have a passion for delivering unforgettable guest experiences? Discover the key qualifications you need to succeed as a hotel concierge.A hotel concierge is responsible for providing exceptional customer service to guests, assisting them with their travel arrangements, activities, and requests. This requires a unique set of skills and qualifications that go beyond basic hospitality training. In this episode, I will discuss the qualifications that are necessary for a hotel concierge to succeed in their role.Continue reading, watching, or listening, and I'll share the importance of a hotel concierge…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-qualifications-that-set-a-great-hotel-concierge-apart-345Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/Use code – celebrate50Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/vuZMineNA9QA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Are you ready to take on the challenge of finding, training, and retaining top talent at your hospitality property?The following are the qualifications of a hotel human resources employee that will help you succeed.A hotel human resources employee, or HR employee, is responsible for managing the workforce of a hotel. They are responsible for recruiting, hiring, training, and managing the staff to ensure that the hotel runs smoothly and provides excellent service to its guests. I am going to discuss the qualifications that a hotel HR employee should possess.Continue reading, watching, or listening, and I'll share the vital qualifications necessary for sales and marketing employees…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-key-qualifications-to-look-for-in-a-hotel-human-resources-employee-344Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/Use code – celebrate50Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/DnA6WjrMS1kA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Are you ready to elevate your hotels sales and marketing game? Discover the top sales qualifications you need to look for to succeed in today's competitive marketplace.Sales and Marketing employees are essential to any hotel's success. They are responsible for generating revenue by attracting new customers and retaining existing ones. In this episode, we will explore the qualifications required for a Sales and Marketing employee in the hotel industry.Continue reading, watching, or listening, and I'll share the vital qualifications necessary for sales and marketing employees…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/qualifications-of-a-sales-and-marketing-employee-343Take advantage of the Courses May Sale https://courses.keystonehospitalitydevelopment.com/Use code - celebrate50Get your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/RmogAJVLZokA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Are you looking to stand out in the competitive world of hotel food and beverage? Here's what you need to know to hire the right people to impress you and customers alike.Food and beverage employees are responsible for ensuring that guests have an enjoyable dining experience in a hotel. From preparing and serving food to creating drink menus and handling guest requests, food and beverage employees must possess a unique set of skills, qualifications, and qualities to excel in this role. In this episode, I will explore the necessary qualifications of a hotel food and beverage employee.Continue reading, watching, or listening, and I'll share the fundamental qualifications of a food and beverage employee…Continue reading, watching, or listening, and I'll share the essential qualifications of a hotel housekeeper …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/qualifications-of-a-hotel-food-and-beverage-employee-342“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/RRC6zrT5AdwA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Hotel housekeeping is an essential part of maintaining a clean, comfortable, and welcoming environment for guests, however, not everyone is cut out for this position.In this episode, I'll explore the qualifications for a hotel housekeeper.If you've ever stayed in a hotel, resort, or bed and breakfast, you know how important it is to have a clean and comfortable room. The person responsible for ensuring that the room is spotless and well-stocked with amenities is the housekeeper. Hotel housekeeping is a critical part of the hospitality industry, and it requires a specific set of skills and qualifications.Continue reading, watching, or listening, and I'll share the essential qualifications of a hotel housekeeper …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-invisible-heroes-of-hospitality-qualifications-for-a-hotel-housekeeper“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/the-invisible-heroes-of-hospitality-qualifications-for-a-hotel-housekeeper-341Get Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/ysI6yQAIkWMA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Our interview today at the Hospitality Property School is with Dan Roberge, founder and CEO of Maintenance Care, a platform that can simplify and organize your hospitality properties work orders with ease.Dan Roberge, the founder and CEO of Maintenance Care. This is a maintenance management platform that streamlines work orders, sets up preventative maintenance scheduling, asset tracking, and capital planning.Dan has spent the last 20 years working with the hospitality industry, and we are thrilled that he has taken the time to share his expertise with us.Continue watching listening for the complete interview …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/dan-roberge-ceo-of-maintenance-care-interview-340“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/f-sOTf3UxsEA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

A hotel's front desk or reception plays a critical role, as it's often the first point of contact for guests.I'm going to explore the qualifications to look for when hiring the right front desk employees.The importance of front desk employees cannot be overstated, as they play a critical role in creating a positive first impression and setting the tone for the guest's entire stay. They are also responsible for a wide range of tasks that require exceptional customer service skills, attention to detail, and the ability to think on their feet.Hiring the right front desk employees is essential for any hospitality property owner or manager, and if you are looking to hire the best talent, I'll provide valuable insights and practical tips to help you succeed.Continue listening, and I'll share the qualifications to look for when hiring the right front desk employees…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/expert-insights-hiring-the-right-front-desk-employees-for-your-hotels-success-339“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/Hm2cxI5oDMEA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Conducting hotel employee interviews is a critical step in the hiring process. In this episode, I'll explore best practices for conducting interviews to help streamline the process and identify the best candidates.For many, hiring season will soon be here and if you're lucky, you have a pool of people you know to draw from to work at your property. If not, you may need to interview.Guidelines you need to followPrepare a list of questionsPreparing a list of questions before the interview is essential to ensure that all necessary information is covered. The questions should be tailored to the specific job and should focus on both technical and soft skills. Additionally, it is essential to ask open-ended questions that allow candidates to provide detailed responses.Continue reading, watching, or listening, and I'll continue with guidelines you need to follow when hiring employees…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/behind-the-scenes-a-look-into-the-best-practices-for-conducting-hotel-employee-interviews-338“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/2733xeGhPv0A Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

The importance of creating an attractive company culture, offering competitive compensation and benefits, and utilizing effective recruitment tactics is essential when recruiting employees.I'll explain How to Attract the Best Employees.Hiring top talent is crucial for the success of any hotel, resort, inn or bed and breakfast. With the right team, properties can deliver exceptional service to guests, maintain a positive reputation, and stand out in a competitive industry. Attracting top talent, however, can be a challenge, especially in a market where skilled hospitality professionals are in high demand. Continue reading, watching, or listening and I will discuss strategies to attract top talent, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/how-to-attract-the-best-employees-to-your-hotel-tips-from-industry-experts-337“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/hqxjsf0SXBQA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Creating a diversity, equity, and inclusion or a DEI strategy for hiring hotel employees is essential to building a strong team and creating a positive workplace culture. I'm going to share the steps for creating your DEI strategy.A DEI strategy ensures that all individuals are treated fairly and that their unique experiences and backgrounds are valued. Continue reading, watching, or listening and I'll explore the steps for creating a DEI strategy for hiring hospitality property employees …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/from-hiring-to-retention-how-a-dei-strategy-can-transform-your-hotel-workforce-336“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/T9TYzPYTTvYA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Recruiting hotel employees is an important process for any hospitality property and the right employees can make all the difference in the success of a hotel. I will discuss the key steps you need to take.The Role of Soft Skills in Recruiting Hotel EmployeesIn this episode, I will focus on the importance of soft skills, such as communication, teamwork, and problem-solving, in recruiting hotel employees. I will discuss how to identify and assess these skills during the hiring process and the impact they can have on the success of your hospitality property.The hospitality property industry is centered around providing exceptional customer service to guests. To achieve this, properties need employees who possess a range of soft skills, such as communication, teamwork, problem-solving, and empathy. While technical skills and experience are important, soft skills are what set apart outstanding hospitality professionals.Continue reading, watching, or listening and I'll explore the role of soft skills in hiring hotel employees and how to assess them during the recruitment process …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/attracting-top-talent-best-practices-for-recruiting-hotel-employees-335“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/3HDO6zfWB1cA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Whether a one room bed & breakfast, or a 500 room hotel, a hospitality property is a complex organization that requires the collaboration of various departments to provide seamless service to its guests. Each department has a specific role to play, and I'm going to share the top 10 departments you need to consider for your property.A central belief of most personal development philosophies is that to have a wonderful life, one must take complete responsibility for it and everything that happens. As the owner of an independent hotel, resort, inn or bed & breakfasts, you and you alone have manifested any problems or uncomfortable situations that have occurred. Passing blame to, or not being supportive of your employees, can develop a disease that can destroy your business and have a negative influence on your life. Your issues don't go away until you take responsibility for them. Alright, you might be thinking, “This stuff is a little heavy, I just want to know what departments I need.” The reason for this thought process is that so when you have an organizational strategy in place and have it work, you have to have the right mindset. You have to be able to look at the big picture. Continue reading, watching, or listening and I will explain more about why and which departments you need at your property…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/10-departments-in-a-hotel-a-guideline-for-all-hospitality-propertys-ep-334“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/QMgU2lFAOmcA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Our interview today at the Hospitality Property School is with Stacy Garcia, an internationally celebrated designer and owner of multiple companies established under her umbrella company, Stacy Garcia IncStacy has partnered with some of the world's leading manufacturers and retailers to create products for hospitality properties that include her exclusive draperies, rugs, wall coverings, furniture, and accessories that enhance rooms of some of the world's most luxurious hotels and resorts including Marriott, Hyatt, and Hilton. All that being said…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/interior-design-specialist-stacy-garcia-interview-333“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/GeR7Hg4RVTEA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

RevPAR is an essential metric for hoteliers and innkeepers as it is used to measure a property's financial performance. A higher RevPAR means a hospitality property is generating more revenue per available room, and I'm going to explain how it works.Revenue per Available Room, commonly referred to as RevPAR, is a vital metric used in the hospitality industry to measure the financial performance of a hotel. This metric is used by hoteliers and innkeepers to evaluate their hotel's performance and to compare it to other properties in the market. In this article, I will explain what RevPAR is, how it is calculated, and why it is an essential metric for hoteliers and innkeepers.What is RevPAR?RevPAR is a key metric used in the hospitality industry to evaluate a hotel, resort, bed and breakfasts revenue generation and room occupancy performance. It measures a property's average daily room rate (ADR) multiplied by its occupancy rate. The metric shows the total revenue generated per available room, and it is used to assess a property's efficiency in managing its rooms and pricing strategies.RevPAR is a crucial indicator of a hospitality property's financial health because it takes into account both the hotel's occupancy rate and its room rates. A high RevPAR indicates that a property is maximizing its room revenue while keeping its occupancy rates at an optimal level.Continue reading, watching, or listening and I will explain more about RevPAR and how to use the formula …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/revpar-optimization-how-to-maximize-revenue-per-available-room-332“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/ciJ7yyDiy2EA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Today I'm very happy to be able to chat with Mark Ross-Smith, CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, and our topic is loyalty programs and how they can work for you.As I mentioned, Mark is the CEO & Co-founder at Loyalty Data Co, the parent brand of StatusMatch.com, he is also the editor of travel data daily, was the head of loyalty at Malaysian Airlines.If you have ever wondered if loyalty programs work, how they work, and how to start one, you're in the right place.All that being said, let's jump into this…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/interview-with-mark-ross-smith-ceo-co-founder-at-loyalty-data-co-331“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/fyQrPUBy0j0A Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

In today's fast-paced world, convenience is key, and that holds true for the hotel industry as well.In this episode, I will explain the benefits and features of a hotel booking app.As I mentioned, I'll explore the benefits and features of hotel booking applications and how they can help hotels increase bookings and revenue. I'll also delve into the future of hotel bookings and how technology is shaping the way we travel.Hotel app featuresWith the rise of mobile technology and the increasing demand for on-the-go booking options, hotels have had to adapt and offer a seamless booking experience for their guests.One of the most effective ways to do this is through the use of a hotel booking application. These apps provide guests with the ability to search for and book rooms directly from their mobile devices, making the process quick and easy. Additionally, many booking apps now offer real-time availability and room rates, so guests can see up-to-date information and make an informed decision when booking their stay.Continue reading, watching, or listening and I will share additional information about the hotel app features, benefits and more…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/streamline-your-bookings-with-these-innovative-hotel-app-features-330“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST here https://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/6oQW3LwqRwkA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Hotel evaluations are an important aspect of the hospitality industry, as they determine the rating and ranking of a property.So, what do hotel evaluators look for.Hotel evaluators, also known as mystery shoppers or inspectors, are responsible for assessing a wide range of factors that determine the overall quality and guest experience of a hotel. From the cleanliness of the guest rooms to the efficiency of the front desk staff, hotel evaluators look at every detail to ensure a hotel is meeting industry standards.In this episode, I'll dive into the world of hotel evaluations and explore the key factors that evaluators look for when assessing a hotel property.What is a hospitality property evaluator or mystery shopper?A hospitality property evaluator or mystery shopper is a person or people that are commonly used by hoteliers and retailers etc. to measure the quality of customer service, their products, and service delivery in their physical presence.Hospitality property mystery shopper assignments are done at many of the finest chain and independent property's in the world. Properties can be large with hundreds of rooms or smaller boutique establishments.They usually consist of a one or two-night stay, and the evaluation will normally include:• evaluating the reservation process• valet parking (if applicable)• check-in and check-out processes• dining (meals at the property are usually included and involve visiting on-site restaurants and bars and getting room service-if applicable)• The spa (if applicable)• housekeeping …and moreHospitality mystery shopper reports consist of checklists and narratives.The checklists are straightforward, but could contain hundreds of YES or NO questions.Narratives can be very long and detailed. It is not uncommon to submit narratives of upwards of 10,000 words for a three-night stay. The amount of writing depends on the length of stay and how many tasks a hotelier or innkeeper requires to be completed.It is for this reason, hospitality property mystery shops are scheduled to evaluators with a consistent high standard reporting performance.Continue reading, watching, or listening and I will share more about how hotel evaluator or mystery shoppers work…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/rise-above-the-competition-understanding-what-hotel-evaluators-want-329“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/F_niPrlB3RQA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Excellent customer service is essential for any business, but it is particularly crucial for hotels.In this episode, I'll share ways for you to improve your hotel customer service.Guests come to hotels not just for a place to sleep, but for a memorable experience.Whether it's a family on vacation or a business traveller, customers have high expectations when it comes to their hotel stay. Your goal when it comes to hotel customer service techniques is to make your property stand out and create loyal guests.From establishing a customer-focused culture to using technology to enhance communication, the tips I share will show you how to deliver exceptionally service that will leave a lasting impression.Continue reading, watching or listening and I will share ways you can improve your hotel customer service …⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/creating-a-culture-of-hotel-customer-service-how-to-stand-out-328“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/03OJqLmlQeQA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

A well-crafted hotel business plan is a comprehensive road map for your property's growth and development, that can increase visibility, drive bookings, and ultimately improve your bottom line.In this episode, I will provide the key elements that should be included in your hotel business plan.Why create a hotel business planEvery new company should really think about writing a business plan, and this is especially true for hotels. If you want to take out a loan to start your business, or raise money from other investors, you will need one.Many get nervous about the thought of starting a business plan or don't know where to start. You don't have to get bogged down in the process. By following the guideline, I am laying out for you is an excellent way to get your thought juices flowing.If you don't need to seek funding, it is still a good idea to write a hotel business plan, as it can be used as a tool to strategically manage your business as it gets up and running and starts to grow.Continue reading, watching, listening and I will share a guideline for a hotel business plan, right after a word from our sponsor.⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT: https://keystonehpd.com/the-authentic-hotel-business-plan-verified-techniques-327“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-Tips Join one of your private groupshttps://keystonehpd.com/private-groupsSay hi on social Facebook:https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/m_nBrxv594EA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Pre-opening hotel strategies are crucial for the success of a property because they help to establish the foundation for operations and set the tone for the customer experience.Here's what you need to consider.Starting a new hotel can be an exciting and challenging endeavour. There is a lot to consider, from choosing the right location and designing the perfect guest experience, to building a strong marketing plan and assembling a talented team.One key element that is often overlooked, however, is the importance of pre-opening hotel strategies.These strategies are essential for setting your hotel up for success from the very beginning, and can make all the difference in the long run.In this episode, I'll explore the various pre-opening hotel strategies that owners and operators should consider as they prepare to launch their new property… ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/pre-opening-hotel-strategies-to-ensure-a-successful-launch-326"The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/Course Get your copy of the“How to Improve Your Hospitality Properties Success” e-book?https://keystonehpd.com/how-to-improve-your-hospitality-propertys-success Get Your INNsider Tipshttps://KeystoneHPD.com/INNsider-Tips Join one of your private groupshttps://keystonehpd.com/private-groups Say hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPD LinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcasts YouTube https://youtu.be/qXgQAS-do_I ADivision of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

Due to the fact, things have been so topsy-turvy the last couple of years, hoteliers, and innkeepers need to stay on track with upcoming trends.Here is our take on the top 12 hospitality property trends for 2023.It is natural that trends can be fickle. Just because something is trendy today doesn't mean it will be tomorrow, but staying on top of the trends can help keep your hotel, resort, inn, bed and breakfast, vacation rental relevant.Here are our top 12 hospitality property trends for 2023.⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/top-12-hospitality-property-trends-for-2023-325“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on social Facebook:https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/H_HfYXHxc7wA Division of Keystone Hospitality Property DevelopmentThis show is part of the Spreaker Prime Network, if you are interested in advertising on this podcast, contact us at https://www.spreaker.com/show/3661083/advertisement

With the threat of inflation, viruses, wars, and some regions of the world seeing a huge increase in the hospitality property business, this has been another in a series of peculiar years for our industry. With this in mind, I am going to share with you the top 10 most popular episodes of 2022.During the last year, I have noticed that many followers are searching for ways to prepare or even start a hospitality property business.This is a theme I noticed in our top 10 episodes.Now it's time for our annual look back at the Hospitality Property Schools' 10 most popular episodes of 2022.I will be counting down from 10 to 1, and I will give you a snippet from each episode to remind you of why they were popular.If you go to KeystoneHPD.com/10MostPopularEpisodesof2022-324 you will find the show notes with all the links to the top ten episodes.So, without further ado, let's dive into the top ten most popular episodes of 2022, starting with #10…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/10-most-popular-episodes-of-2022-hospitality-property-school-324“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/Lyy6bpPTHeMA Division of Keystone Hospitality Property Development

Hotel restaurants and bars are a couple of the most important departments that can support a property's overall sales and popularity but mistakes can be made.Here are 11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar.If you have developed your restaurants correctly, focusing on providing the best possible dining experience, you want to ensure your guests visit them during their stay.Hotel restaurants are important for several reasons.Foremost, they provide guests with a convenient place to eat while they are staying at a property. This is especially significant for travellers who may not be familiar with the local area and may not know where to find good restaurants nearby.Secondly, hotel restaurants can often offer a wide range of menu options, making it easy for guests to find something that they will enjoy.And third, restaurants can be a great source of revenue for the hotel, helping to offset the costs of operating a property and providing guests with a high-quality experience.I will share 11 Useful Tips to Open a Wonderful Hotel Restaurant and Bar… ⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/11-useful-tips-to-open-a-wonderful-hotel-restaurant-and-bar-323“The Guide to Owning & Operating a Hospitality Property – Successfully” course.https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on social Facebook: https://www.facebook.com/KeystoneHPD Twitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/wFYPrfpPZLwA Division of Keystone Hospitality Property Development

How to fire an employee professionally, gracefully and safely is easier said than done.In this episode, I will share procedures to make this task straightforward.For a lot of us, knowing when and how to fire an employee can cause stress and even some sleepless nights. For members of the Hospitality Property School Group, I'm going to give you 11 reasons to fire an employee. How to Fire an EmployeeIf you're an independent hotel, resort, inn or bed and breakfast owner or manager and you're having a problem with an employee, you have two choices:• You can try to work with them, and help them improve their performance or,• Fire them Firing someone is not a decision you can take lightly. The cost of turning over an employee can be high; it could cause your employee emotional and financial stress; it could cause distress with your other employees; depending on what country you are in, it could open you up to lawsuits, but unfortunately, there are times when this is your only option.Now, I will share how to fire an employee professionally, gracefully and safely…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/how-to-fire-an-employee-the-right-wrong-ways-322“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/LcOwa5I1Mo8A Division of Keystone Hospitality Property Development

The hospitality property industry is highly competitive, and having an edge in the future will be imperative to be competitive.In this episode, I will describe all the courses at Keystone HPD to help you gain that edge.Organizing your property, providing your guests with an excellent experience, employee development, and planning for the future are things that are highly pursued in hotels, resorts, inns, bed & breakfasts, vacation rentals management.The lessons you will find in our courses are concise and informative, with a certificate available upon completion for a number of them.Let me tell you about our courses.⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/courses-to-elevate-your-hospitality-property-skills-321“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/PZRhjln0rXgA Division of Keystone Hospitality Property Development

Many hospitality properties forgo proper employee training due to associated costs, but studies have shown that the return on investment (ROI) from training and development of employees is a no-brainer. I'll explain why hotel employee training is important.Training can improve employee morale, business performance, help increase your profits and if you have a properly organized system, you can find the time and I don't mean just when they are hired, it has to be ongoing.Let me ask you something. “Do you have a small property, just a couple of employees, but you seem to be doing most of the work?” or “Do you have a property running on a shoestring budget, with limited employees that are overworked?” or “Are you so busy that you cannot find the time to think about additional training for your employees?” or “Do you have high turnover?” If you have answered “yes” to any of these questions, there is no doubt in my mind you're throwing money out the window and over the years have probably lost some excellent employees. You might be thinking these questions. “Why would I want to take on the extra expense?” “When are we going to find the time? “ “And if I train my employees, won't they leave for better opportunities?” Training and upgrading employee skills makes good business sense. It has to start from day one, and become continual as your employees grow. And I'll go into more detail…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/why-hotel-employee-training-is-important-320“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/m9UWhxLxDUYA Division of Keystone Hospitality Property Development

The last two of years, hotel employee retention has been a nightmare.In this episode, I'll explain how to improve your employee experience while elevating your guest's satisfaction.In the last couple of episodes, I have discussed the cost of employee turnover and hiring great employees. Now that you have the right employees, how do you keep them?Kimpton Hotels & Restaurants, Hilton, Hyatt, and Marriott International have all listed in the top 50 best hospitality companies to work. Many employees have said they are dream places to work. Why do so many people want to work there? • Is it because of high wages? • Opportunity for career advancement? • A great business philosophy? The reason expressed by most employees is the experience. It is a pleasure to work there because it is like a second home, and they feel like they have an opportunity to grow. They don't feel like employees, but instead a part of a movement.In a recent study, 83% of Human Resource leaders said that they believe the employee experience was a decisive segment of their business's success.All over the world, successful companies already know that making the employee's voyage enjoyable pays its way. Opportunities for skilled development, meaningful work, benefits, and a healthy business culture empower employees and have a positive impact on business results.Continue reading, and I'll share three ways you can design a wonderful employee experience, plus a couple of issues you may or may not encounter…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/improve-your-employee-experience-elevate-your-guest-satisfaction-319“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/jaXn6FQ7BKYA Division of Keystone Hospitality Property Development

The Great Resignation. The Big Quit.Whatever you want to call it, it's here, it's real, and the hospitality industry has been hit harder than just about any other industry.I'm going to share 6 Strategies for Dealing with Staff Shortages in Hotels.When it comes to a turnover crisis, one would be hard-pressed to find a sector in more trouble than the hospitality industry, so finding strategies for dealing with staff shortages in hotels is imperative.With COVID-19 as the spur, and other factors adding energy — like relief funding, additional virtual training opportunities, and uncertainty for employees, the hospitality industry is facing extraordinary labour shortages. In the early days of the pandemic, lay-offs and furloughs became commonplace as stay at home orders were in effect and government's restricted travel. However, as the world begins to reopen and travel is top-of-mind, the industry is struggling to re-hire or even retain the employees they have. In May 2022, the American Hotel & Lodging Association (AHLA) surveyed over 500 hoteliers and found that nearly all the survey respondents (97%) experienced staffing shortages, while almost half (49%) experienced severe staffing shortages. These shortages were most pronounced in housekeeping, where 58% of respondents listed it as their greatest challenge. Across the USA, there remain over 130,000 unfilled hospitality positions.Properties are grappling to hire as years of low pay, long hours, and poor benefits catch up with them, leaving a good deal of hospitality property's short of staff. Even before the pandemic, the hospitality industry had a reputation problem.According to a 2018 UK YouGov study, the number one reason people choose to work in hospitality is that it's a last option. That says a lot, don't you think? Envision hiring someone who really doesn't want to work for you, but you're the only option in town. So, what can you do to hire and retain great employees? Given the cost of losing an employee can be between 0.5X and 1.5X their salary, it's pretty clear that hospitality property's need to make employee retention a strategic priority. Continue reading, and I'll share 6 strategies for dealing with labour shortages, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/6-strategies-for-dealing-with-staff-shortages-in-hotels-318“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/P_jUFSKJuBsA Division of Keystone Hospitality Property Development

How do you find great employees? Employees, that share your philosophy, will care about your guests, and have excellent attention to detail? I will explain how to make recruiting the right hotel employees easier.Recruiting the correct hotel employees to help you achieve your vision is one of the most crucial steps to making your entire hotel business run by design.It is now time to consider the kind of organizational culture you want in your hotel because you must not recruit staff until you are clear about what type of people you want running it.You can always train, but finding the right people with the appropriate characteristics to build a profitable business with the right culture is not always easy.Just as your ideal guest, so you should also know your ideal employee, so you know exactly what to look for.In a perfect world, you would clone yourself, so you know that everything is done to your satisfaction. Unfortunately, we do not live in a perfect world, and you will need help. Depending on the size of your operation, this can be a very time-consuming job.So, How Do You Find Great Employees? -Employees that share your philosophy. -Follow your operations manual. -Will care about your guests. -Are willing to bend over backwards when offering service.-And have great attention to detail. To begin with, when advertising a job, don't waste your time interviewing everyone who sends in an application. There is a way to weed out many applicants by using a simple technique when writing the ad. In the job description, instruct anyone replying, to include a specific word or phrase in their cover letter. A word or phrase you have placed in the ad. For example, football When you receive the applications, just plan on reviewing those who have included the specific word or phrase. This shows attention to detail, and it is a start in the right direction. Continue reading, watching, and listening and I will share what you should be looking for in a candidate, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/recruiting-the-right-hotel-employees-317“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/h-6SeLLHLXAA Division of Keystone Hospitality Property Development

Employee turnover in the last couple of years has been chaotic, and if it has been happening to you, you are losing money. Here's why hotel employees quit and how to turn things around.Turnover rates in the hospitality industry have grown in past years, in some sectors up to 70% and this includes the hospitality property sector.Turnover can impact everything from staff morale to a property's ability to deliver consistent guest experiences, to budget and overall profit margins. While there are many factors that contribute to an employee's decision to leave, it's up to property owners and managers to take corrective action. Research has shown that owners, managers, and executives polled believe an improved employee experience is important, only 22% reported that their properties excel in making this a priority.There are hospitality property owners and managers out there who are doing things the way it has always been done because that is the way it has always been done. Over the years, these owners, or managers might have driven their best people away and will continue to do so until they spot the connection between policies, passion, performance, and profits. This is what I mean:-The more policies, the less passion you'll get from your team. -The less passion, the less exciting the team's performance will be. -The less exciting the performance, the lower your profits will be.Make sense?There may be policies and procedures you have in place that are causing more harm than good, restricting your employee's performance and demeaning their state of mind. Continue reading, watching, and listening and I will share my list of rules that do drive great employees away...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/why-hotel-employees-quit-what-you-can-do-316“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” e-book? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/9Zxpu5GikggA Division of Keystone Hospitality Property Development

Every hotel can have a different style, some traditional others more modern.In this episode, I will share 20 websites to get furniture ideas for your hotel.This episode is going to be short but full of useful information.Whether you are an aspiring or current hotel owner and regardless of the type of property you wish to operate, finding high-quality, sturdy, comfortable, and affordable furniture is imperative and a lot of this can be done online.This would include commercial furniture, outdoor furniture, restaurant furniture, leather sectional sofas, accent chairs, and ottomans, beds or bedroom sets, even reproductions of classic designs.When choosing a supplier, it is important to pick one that focuses on designing furniture collections for the hospitality industry.Continue reading, watching, and listening and I will share a couple of things to keep in mind before you start buying furniture...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/furniture-ideas-for-your-hotel-315“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/tgcFBQTKNlkA Division of Keystone Hospitality Property Development

First impressions are everything when it comes to your hotel and creating a charming, comfortable and classy environment can go a long way to generating a great first impression.Here's what you need to consider when buying hotel furniture.Here are 12 things to consider when buying hotel furniture1. Does the furniture echo your hotel's identityThe identity of your hotel is what sets it apart from your competitors. It helps your business to grow and the furniture you choose will echo this. Your choice of furniture should depend on the style and aesthetics you are aiming for.Determining a theme and sticking to it helps you keep your choices simple but keep in mind, you don't want to clash with the existing décor and colour scheme so make sure they all complement each other. You'll be surprised what mixing and matching can do.Be creative and try to use unusual designs. Make sure to prioritize comfort over style.Continue reading, watching, and listening and I will share 11 more things to consider when buying hotel furniture…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/12-things-to-consider-when-buying-hotel-furniture-314“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/bWDM7bTc3ikA Division of Keystone Hospitality Property Development

If you have decided you want to become a hotelier, you have to think about what type of hotel or resort you want.Here are four key elements you need to consider.In this step of your research, you'll need to determine the type of hotel business you would like. You need to visualize what it will be like.You need to write down your visualization on paper. This will make it feel real. For example:What type of hotel will you be?How many rooms would you like?What will be your focus?Continue reading, watching, and listening and I will share four key elements you need to consider when opening a hotel...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/what-type-of-hotel-or-resort-do-you-want-313“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/kjW0KMHWFKEA Division of Keystone Hospitality Property Development

Do you Want To Be a Hotelier?Here Are The First Steps to Starting a Hotel or Resort.When considering the first steps to starting a hotel or resort, there are a couple of key decisions that have to be considered.Do you want to buy or build?Your first decision is to determine if you want to buy a current hotel for sale or design and build one from scratch. Normally, purchasing an existing hotel is a lower risk because you would know how it performed in the past and you would be getting a turnkey hotel business that's already producing an income. You'd also save time going through all the permit processes, designing the property, and the construction. You would hopefully also inherit a valuable database of past guests and employees that are already trained and familiar with all the property procedures. .On the other side, when you design and develop your own property from scratch, you have more control over designing and building your hotel to your specific specifications. It has also been proven that designing and building your own hotel can also produce more profit long term than buying an existing property. It is much riskier because your cash will be tied up for an extended period of time with no income but generally once completed you'll have an opportunity to make more money because you took the risk and a probability of a huge profit if you ever sell. No matter which direction you decide to go, you'll need a strong market analysis to verify that the market trends support a new hotel development. You'll also want to review existing properties to see what is working and what might be missing. This information could give you the opportunity to fill a need that may be missing in your region and help increase your bottom line. Continue reading, watching, and listening and I will share more you need to know when starting a hotel or resort…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/here-are-the-first-steps-to-starting-a-hotel-or-resort-312“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/jxXRr313-akA Division of Keystone Hospitality Property Development

The challenges of the pandemic will pass and we will need more quality hotels. If this is your dream, do you know how to start a hotel business?Stay with me and I'll share what you need to know.If you've ever wondered how to start a hotel business, you're not alone.Even as we are coming to terms with COVID-19, the dream of owning a hotel is alive and well and it is more important than ever for aspiring hoteliers to be strategic and attentive.So where should you start?You have to determine if operating a hotel is a good fit for you, what it takes to operate a successful hotel and what are going to be the upfront costs.What is the number one skill necessary for a hotelier?You need to be able to manage and work with a diversified workforce. Not everyone will be your clone or even have your understanding of how things should work. To be honest, having employees that are not able to think for themselves can be counter to the greater good.A great hotel owner must be the go-between for their employees, understand their needs and be open-minded. Diversity in your employees will help your property shine.Continue reading, watching, and listening and I will share what else you need to know when starting a hotel...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/how-to-start-a-hotel-business-311“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/-QixuYKGL-kA Division of Keystone Hospitality Property Development

Have you considered a career in the hospitality industry but are not sure what it takes? Here are some tips for finding success in service.Today's episode, Finding Success in Service: How To Thrive In The Hospitality Sector, is a guest post written by Courtney Rosenfeld.As we emerge from the pandemic, millions of people are flocking to bars, restaurants, hotels, theme parks, and local landmarks in search of entertainment. Put simply, the hospitality industry is on a comeback and, if you've ever wanted to get professionally involved, now could be a perfect time — here are a few basic tips for finding success in service.Continue reading, watching, and listening and I will share 3 traits important for finding success in service...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/finding-success-in-service-how-to-thrive-in-the-hospitality-sector-310“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/gEjYuvMgFbwA Division of Keystone Hospitality Property Development

Most bed and breakfast, resort, and hotel owners want how their property is experienced by the typical guest.This is where hospitality property evaluators or mystery shoppers can help.So, what do hospitality property evaluators look for?What is a hospitality property evaluator or mystery shopper?A hospitality property evaluator or mystery shopper is a person or people that are commonly used by hoteliers and retailers etc. to measure the quality of customer service, their products and service delivery in their physical presence.Hospitality property mystery shopper assignments are done at many of the finest chain and independent properties in the world. Properties can be large with hundreds of rooms or smaller boutique establishments.They usually consist of a one or two-night stay and the evaluation will normally include:evaluating the reservation processvalet parking (if applicable)check-in and check-out processesdining (meals at the property are usually included and involve visiting on-site restaurants and bars and getting room service-if applicable)The spa (if applicable)housekeeping…and moreHospitality mystery shopper reports consist of checklists and narratives.The checklists are straightforward but could contain hundreds of YES or NO questions.Narratives can be very long and detailed. It is not uncommon to submit narratives of upwards of 10,000 words for a three-night stay. The amount of writing depends on the length of stay and how many tasks a hotelier or innkeeper must complete.It is for this reason, that hospitality property mystery shops are scheduled to evaluators with a consistently high standard of reporting performance.Evaluators are professionals that build up their experience by taking on easier non-hotel assignments such as evaluating businesses over the phone, short shopping experiences and restaurants. As they foster their track record for doing great reports and proving themselves, they are assigned larger hospitality properties.The assignments are normally difficult and detailed.Continue reading, watching, and listening and I will share more about how hospitality property evaluators or mystery shoppers work...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/what-do-hospitality-property-evaluators-look-for-309“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/kgGRd8rXsw4A Division of Keystone Hospitality Property Development

Did you know studies show your property can increase its revenue with good customer satisfaction?I'm going to share 16 customer service techniques for your bed and breakfast.Training employees with strong customer service techniques will ensure your property generates profit while operating at a high standard.This is crucial because a great guest experience can make the difference between a one-time booking and a guest for life.Here are 16 customer service techniques1. Know your guests and their requirementsIt's nice to know your guests a little bit better, so you can tailor-fit their experience based on their interests. You can ask them about their favourite pastime and prepare activities related to it.Keep in mind, that satisfying your guests' wants is one thing, and catering to their needs is another. Your guests may not always tell you what they need so it is important to be observant and sensitive.2. Make your first impression countFirst impressions last. Give your guests the impression that they will have a relaxing stay by providing them with a nice welcome at the door.Try and make your guest feel welcome. Greet them with a friendly smile, take a walk around and introduce them to other staff or guests if possible. Give them ample time to settle in and then check to make sure they're comfortable. Leave a contact number on their bedside table so they can contact you if there's a problem or if they have questions.If you want to step it up, you can prepare a “welcome tray” with cookies and fruits or a nice welcome drink.Continue reading, watching, and listening and I will share 14 more customer service techniques…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/16-customer-service-techniques-for-your-bed-and-breakfast-308“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/_v5fmbfMtTQA Division of Keystone Hospitality Property Development

I have spent the last number of episodes talking about creating the perfect BnB, but how do you get guests to your bed and breakfast? I'm going to share 12 tactics to help you succeed.Attracting guests to book your bed and breakfast might be a bit of a challenge post-COVID-19 and encouraging them to re-book might even be more demanding. To get guests to your bed and breakfast and later re-book will be made much easier by following the 12 tactics listed in this episode.1. Know the type of guests you want to attractDetermine your ideal guest. If you create a bed and breakfast that meets the wants and needs of your target audience, you're well on the way to getting them to return for more visits.Knowing your customer's demographics and psychographics is very important to your property, your branding, and your bookings. Whereas demographics is all about your customer's buyer personas, psychographics is another component that helps you understand your guests. Here you want to find out what type of values and opinions they have, their habits and hobbies and what is their lifestyle like. With information like this, you can truly understand why your ideal guest is choosing your property. 2. It's OK to have more than one idea for guestsYou may have groups of ideal guests who come for different reasons and this is OK. Keep in mind though, that each group has different needs. Try not to appeal to everyone, but appeal deeply to your ideal guest.This doesn't mean you have to turn people away, but don't lose track of focusing on your ideal guests.Continue reading, watching, listening and I will share 10 more tactics to help you get guests to your bed and breakfast...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/12-steps-to-get-guests-to-your-bed-and-breakfast-307“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/gGsFmnbdTCgA Division of Keystone Hospitality Property Development

Operating a bed and breakfast takes planning, skills and dedication to get guests to book, but your breakfast can make them want to return.Here are the best bed and breakfast breakfast ideas to make your property shine.The type of menu you would find at a bed and breakfast depends on a number of factors; location, availability of ingredients, your target market and preferences. In many places, you might find many traditional breakfast foods on the menu including, fruit, bread, eggs, and bacon. In the past, your host might offer a sit-down meal with menu choices, where guests are invited to dine together. Or a buffet style that you could enjoy in a common eating area or eat in your room.Up until a couple of years ago, the setup was whatever worked best for your operation. Today, this procedure has to be taken more seriously. Many guests will book your property for the first time due to your location, or images on your website but will return because of your breakfast. Yes, a safe setup is imperative but your focus cannot stop there. You have to take your breakfast seriously, it's in the name.Continue reading, watching, listening and I will share the best bed and breakfast breakfast ideas to consider to make your breakfast POP!...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/best-bed-and-breakfast-breakfast-ideas-306“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/jasG94kL46AA Division of Keystone Hospitality Property Development

Choosing furniture to buy for your vacation rental is an extremely important decision as it can change a guest's whole perception of your property.Here are some important considerations when you're buying furniture for your bed and breakfast.As an owner of a vacation rental property, bed and breakfast, guesthouse, Airbnb etc., you can not cut corners when it comes to furniture and design. You need to ensure you are buying furniture that has the perfect mixture of style and durability because guests will use almost all of the furniture in their room during their stay and if it is not suitable or in perfect working condition, they may be justifiably displeased.That is why furniture shopping is more than just another task to complete, it has to be taken seriously.I'm going to share some crucial factors you need to consider buying furniture for your bed and breakfast.The four elementsWhen designing the rental property you want to consider the following four elements; colour, artwork, accessories, and lighting.With artwork, always consider the scale of the pieces you add to any room and where it is placed.The hues you choose are a perfect way to complement and accent your property.Think durable materialsOne of the most important factors to consider is longevity. Dressers and drawers will be regularly packed and unpacked while desks and tables will experience more handling than they might in an average home.Furniture made from fragile materials, may not withstand this amount of usage and will need to be replaced, which is inconvenient and could prove costly for owners.Beech and tulipwood are ranked among the worst woods for furniture while Accoya, utile and oak are considered to be some of the most resilient against general wear and tear.Continue reading, watching, listening and I will share four more factors to consider when buying furniture for your bed and breakfast, plus 12 ideas to help in your planning…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/buying-furniture-for-your-bed-breakfast-305“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/9WQAKLiTo-UA Division of Keystone Hospitality Property Development

To design a Bed and Breakfast takes time and planning.You have to set achievable goals, establish your target market and ensure your property works for your plans. Here are 14 guidelines you need to follow when designing a Bed and Breakfast.A bed and breakfast is many vacationers' idea of a charming place to spend time when travelling.Thinking of opening a bed and breakfast can inspire many to make the leap into this business, but there is far more to running a successful bed and breakfast than renting out rooms in an old home and that starts when you sit down to design a bed and breakfast.Here are 14 guideline tips to help through the process1. Consider the user-experienceFrom the moment guests book their stay to the moment they check out, mapping a wonderful user experience is all-important for rental property owners. Guests will appreciate that you've made sure every step of their stay is catered for.You'll need to know your target market, so you can recognize exactly who you'll be welcoming into your B&B and their unique needs. Knowing your clientele is crucial.Things to consider:• The all-important high-speed WIFI• Providing a workspace for guests• Installing well-placed reading lights• Adding multiple USB ports above bedside tablesWhen your guests have everything to make their stay pleasant, it guarantees a more enjoyable experience all-round.2. Your layout & spaceWhen planning your B&B's layout, make a list of all the necessary furniture items that will be required in the space. Consider how guests would navigate through your B&B and map out their probable movements and place furniture accordingly. This will help to create a super function space with a great flow.Keep in mind, that the more furniture and decor, the more cleaning and maintenance you'll need to do.Other factors to take into consideration:• Determining purpose and defining zones• The best viewpoints• Where is the best natural light • Electrical socket locations Continue reading, watching, listening and I will share 12 more guideline tips to design a Bed and Breakfast, right after a word from our sponsor…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-authoritative-bed-and-breakfast-business-plan-part-2-302“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/ri6c3hadoCEA Division of Keystone Hospitality Property Development

Have you ever dreamed of owning a bed and breakfast or small inn and opening the doors to the world but are not sure where to start? Here is your buying a bed and breakfast checklist.How to find the right location for buying a bed and breakfast is a question I am often asked. Choosing the right property can make a huge difference in whether you are going to be successful or not. So, it is extremely important, when you are in the initial planning stages, to seriously consider where you are going to invest.For this reason, I have put together a buying a bed and breakfast checklist to follow. This checklist has also been used for those looking at other types of vacation rentals to purchase.Something I have seen over and over again is aspiring bed and breakfast owners looking at their current property or finding one and are crazy about it. They invest a fortune in renovations and interior design and then list it on OTAs wishing for the best.For many, they might have a little initial success but more often than not the success is fleeting.I don't want to discourage you so before you buy, I want to give you a chance to succeed.Continue reading, watching, listening and I will share the buying a bed and breakfast checklist...⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-authoritative-bed-and-breakfast-business-plan-part-2-302“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-propertys-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/nqHnMTJbMR0A Division of Keystone Hospitality Property Development

In today's episode, I'm going to continue giving you the guideline you need to write a bed and breakfast business plan for your property's growth and development. In episode #310, I shared the first three sections you need to follow when writing a Bed and Breakfast Business Plan. In today's episode, I will share the last six sections.This guideline is to be used as an example. Customize it to fit your requirements, and the numbers I will be using as examples are fictitious.I will be reading the guideline for you, please note there will be sections you will have to fill in the blanks. To make it easier to follow visit keystonehpd.com and search for episode #302.Continue reading, watching or listening and I will complete the last six sections of a bed and breakfast business plan…⇒ TO WATCH, READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://keystonehpd.com/the-authoritative-bed-and-breakfast-business-plan-part-2-302“The Guide to Owning & Operating a Hospitality Property – Successfully” course. https://KeystoneHPD.com/CourseGet your copy of the “How to Improve Your Hospitality Properties Success” ebook? https://keystonehpd.com/how-to-improve-your-hospitality-properties-successGet Your INNsider Tipshttps://KeystoneHPD.com/INNsider-TipsJoin one of your private groupshttps://keystonehpd.com/private-groupsSay hi on socialFacebook: https://www.facebook.com/KeystoneHPDTwitter: https://twitter.com/KeystoneHPDLinkedIn: https://www.linkedin.com/company/keystone-hospitality-developmentListen to The Hospitality Property School PODCAST herehttps://www.keystonehpd.com/hospitality-property-school-podcastsYouTubehttps://youtu.be/GH_vSoW8oGsA Division of Keystone Hospitality Property Development