Outcomes

Get ready to rethink how we verify and value professional capability as Zoe, Michelle and Karen unpack one of the trickiest concepts in healthcare: competency. Together, they examine how competency needs to be more than a process — it needs to be a conversation. They also discuss how to move beyond static assessments, how confidence and compliance fit in (or don’t), and what good competency-based education actually looks like. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources:Competency Assessments are Not a Checklist | WebinarThe Competency Conundrum in Home CarePractical Approaches to Competency-Based Education | GuideHow Do I Use Learning Analytics for Competency Mapping? | GuideGuide to Building a Competency Framework for Skill DevelopmentDeveloping a Competency Identification System | GuideFollow Ausmed Socials: https://lnk.bio/ausmedSee omnystudio.com/listener for privacy information.

Let's dive headfirst into the often dreaded but undeniably essential world of mandatory training in healthcare. Zoe, Michelle, and Karen discuss whether mandatory training truly builds capability or if it's just a checkbox culture driven by regulation and fear of risk. It's time to move beyond “death by e-learning” and think critically about why we do mandatory training, how it’s measured, and how we can make it meaningful—if not revolutionise it completely. Contact the show at podcast@ausmed.com.au Follow Ausmed on LinkedIn, Facebook & Instagram Resources:Mandatory Training Best Practices | WebinarWorkforce Capability is Everyone's BusinessWorkforce Capability Starts in the BoardroomPsychological Risks and Hazards - A Legal PerspectiveFollow Ausmed Socials: https://lnk.bio/ausmedSee omnystudio.com/listener for privacy information.

Welcome to the first episode of Capability Corner, the podcast where we explore building workforce capability in healthcare! Hosted by Zoe Youl, Dr. Karen Patterson and Michelle Wicky.Discover the latest trends in healthcare education, the real meaning of triangulation during audits, and how building capability can transform workforce performance and patient care outcomes. Whether you're in workforce development, education, or clinical leadership, this episode offers insights, practical tips and a touch of fun.Follow Ausmed Socials: https://instagram.com/ausmededu/See omnystudio.com/listener for privacy information.

What does it take to navigate the complexities of scope of practice in Australia's healthcare system? Will Egan sits down with Kate Rowan-Robinson, Chair of the Nursing Regulation Faculty at the Australian College of Nursing, to find out.  Kate sheds light on how nurses are expanding their roles and responsibilities while understanding the critical balance between competence, confidence, and authority. Tune in to learn how evolving frameworks are empowering Australia's largest health workforce to navigate the ever-changing landscape of healthcare regulation. Resources and links: The Nursing Regulation Faculty Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

Will is joined by Rebecca Rundle, Head of Learning at Ramsay Healthcare, as they dive into how Ramsay is transforming its learning culture from reactive to proactive! Bec shares how the CARE Leadership Framework (Coach, Achieve, Relate, Evolve) is empowering leaders at every level to not just learn, but drive real behavioural change. With over 280 leaders already through the program, Ramsay's Leadership Academy is shaping a more engaged workforce, improving patient care, and fostering a culture of continuous growth. Get insights into how leadership and learning go hand-in-hand in healthcare's future!  Resources and links: Rebecca Rundle on LinkedIn Ramsay Leadership Academy Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

In this exciting episode of Outcomes, Will Egan chats with Dr. Jennifer Graebe, Senior Director of Nursing at the American Nurses Credentialing Center (ANCC), about the game-changing shift from time-based learning to an outcomes-based approach that's transforming the way healthcare professionals grow. Dr. Graebe dives into the evolution of nursing education in the USA, the rise of Outcomes-Based Continuing Education (OBCE) models, and how this fresh, forward-thinking model is making continuing professional development more impactful and hands-on—ultimately leading to better patient care. Listen in now and discover how outcomes-based learning is the future of nursing education! Resources and links: American Nurses Credentialing Center website Dr Jennifer Graebe on LinkedIn Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

In this episode of Outcomes, Will Egan speaks with LGBTQIA+ advocate Matthew Robert Parsons (they/them), co-author of the updated Rainbow Tick framework. Matthew discusses the importance of challenging the “default script” in healthcare — the outdated assumptions about gender, sexuality, and bodies that exclude LGBTQIA+ individuals from equitable care. Matthew shares their journey from disability support to LGBTQIA+ advocacy, explaining how the Rainbow Tick accreditation helps organisations create inclusive, safe environments. They highlight the importance of language, representation, and breaking down barriers to access, ensuring that LGBTQIA+ people feel seen and supported. Tune in to discover how changing the default script can transform healthcare systems, foster inclusivity, and improve outcomes for marginalised communities. Resources and links: Rainbow Health Australia website Maropa website Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

In this episode of Outcomes, Katie Farrell and Nicole Greig from the South Western Sydney Local Health District join the discussion to explore the challenges and innovations in maternity care within one of New South Wales' most diverse and rapidly growing regions. Katie and Nicole are working to help ensure that every expectant mother receives timely and effective care, regardless of their background or circumstances. As leaders in healthcare, they share their insights on overcoming common barriers to providing inclusive, high-quality maternity care, including financial constraints and health literacy challenges. They discuss the district's ongoing efforts to enhance service delivery, including collaborations with community organisations and the integration of technology to reach underserved populations.Resources and links: South Western Sydney Local Health District Kate Farrell on LinkedIn Complete Birth website (Nicole Greig) Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

In this episode Outcomes, Will Egan is joined by Bernadette O'Connor, the former Director of Allied Health at the Royal Children's Hospital in Melbourne. Bernadette brings over four decades of experience in health care, sharing her journey from a speech pathologist to leading major healthcare initiatives. She discusses the Stepped Care Project, a transformative approach to paediatric diagnostic pathways that ensures consistent, accurate, and transparent care for children and their families. Bernadette delves into the importance of early developmental interventions and the power of rethinking healthcare processes to serve patients better. Her insights provide a valuable template for other healthcare services looking to adopt consumer-centric practices. Tune in to hear practical examples, innovative strategies, and tips from Bernadette's extensive experience in paediatrics and allied health, showcasing how small changes can lead to significant improvements in healthcare outcomes. Resources and links: The Royal Children's Hospital website Bernadette O'Connor on LinkedIn See omnystudio.com/listener for privacy information.

In this episode, we are joined by Simon Kerrigan, Managing Director of Guide Healthcare. Simon is a passionate physiotherapist dedicated to reshaping societal views on the capabilities of older adults. He dives the importance of allied health, highlighting key professions such as physiotherapists, occupational therapists, speech pathologists, dieticians, and podiatrists. He discusses the current trend of aged care providers employing their own allied health teams rather than subcontracting services, emphasising the value added by specialised providers like Guide Healthcare. Simon explains the numerous benefits of physiotherapy for older adults, including pain management, post-surgery recovery, and fall prevention. He advocates for a proactive approach to physiotherapy, focusing on preventative care to enhance strength, balance, and confidence. The conversation also tackles ageist stereotypes, promoting the view of older adults as motivated and capable. Simon shares insights on maintaining independence and involving older adults in enjoyable activities. Additionally, Simon discusses Guide Healthcare's innovative event-based approach to encourage physical activity among older adults, creating community and competition through exercise-inspired events.Resources and links: Guide Healthcare's website Simon Kerrigan on Linkedin Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

In this episode, Will is joined by Leanne Boase, CEO of the Australian College of Nurse Practitioners. Leanne highlights how the persistent advocacy, determination, and lobbying efforts by nurse practitioners have led to significant changes in our healthcare system. From influencing medication legislation to shaping community health services accreditation, these efforts demonstrate how small, dedicated actions can lead to substantial outcomes. Resources and links: Australian College of Nurse Practitioners website Leanne Boase on LinkedIn Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

Kate Renzenbrink is the Chief Clinical Informatics Officer at the Royal Victorian Eye and Ear Hospital. She has an extensive career spanning many areas of healthcare and has spent much of the last decade working in nursing informatics. Kate has also been part of large scale electronic medical record (EMR) implementations across a number of Victorian hospital and health networks. In this episode, Will and Kate discuss what nursing informatics is, and provide examples of small and large projects that a nursing informatician, or digital nurse specialist gets involved in. Kate also shares many examples of the micro changes that EMR systems can help to catalyse positive outcomes.Resources and links: The Royal Victorian Eye and Ear Hospital Kate Renzenbrink on LinkedIn Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

Rory Tanner is a peri-anesthesia clinical nurse specialist and the Founder of both Life Saving Education which facilitates corporate staff group training & Aussie Nurse Educator which provides education & personal development content for nurses including tools, resources, coaching and courses. In this episode, Will and Rory explore the realm of day surgery. Rory shares firsthand experiences and insights, starting with a gripping account of an anaphylactic event and its management using a recently implemented quality initiative. From navigating the complexities of day surgery to discussing advancements in anesthesia techniques, Rory provides a vivid portrayal of the dynamic healthcare environment. He highlights the shift towards more efficient procedures and the expanding scope of day surgeries, facilitated by innovations in anesthesia delivery and patient care.Resources and links: Aussie Nurse Educator Life Saving Education Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

Andrea is a Quality Advisor at the Aged & Community Care Providers Association (ACCPA). ACCPA is the Australian national industry association for aged care providers offering retirement living, seniors housing, residential care, home care, community care, and more. In this episode, Andrea details her extensive career in the healthcare and aged sectors, she explains her approach to continuous improvement and lays out some of her ideas for making the healthcare system more efficient and more empathetic. She also opens up about how a single cup of tea completely changed the induction process for new hires at her residential aged care facilities in the past.   Resources and links: Aged & Community Care Providers Association website Andrea Waring on LinkedIn   Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

Dr Elizabeth Deveny is the CEO of the Consumers Health Forum of Australia (CHF) and the former Chair of the Australian Digital Health Agency (ADHA). CHF is Australia's peak body representing and advocating for the interests of healthcare consumers to ensure they achieve safe, quality, timely healthcare with accessible health information and systems. ADHA focuses on digital innovations and connections as part of a robust, modern healthcare system. In this episode, Elizabeth discusses the history of consumer health and consumer health organisations in Australia, the importance of clear communication for accessibility, and why it is vital to integrate consumer feedback to improve the healthcare system. She also opens up about how her personal experience navigating Australia's healthcare system has fortified her determination to ensure all consumers can more easily engage with services.   Resources and links: Consumers Health Forum of Australia website Dr Elizabeth Deveny on LinkedIn   Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

Dr Stefan Gruenert is the CEO of Odyssey House Victoria. Odyssey House Victoria is a drug and alcohol treatment facility that sees problematic drug and alcohol use as a symptom of other underlying issues and combines peer support by others in recovery with medical and psychological expertise and support to treat addiction. In this episode, Stefan discusses the work undertaken by Odyssey House, how they've changed over time to create a more supportive and inclusive environment for people in the LGBTQ+ community, and the importance of finding the correct balance between peer support with lived experience and clinical staff. He also digs into emotional regulation and why it is such a vital part of treating addiction.   Resources and links: Odyssey House Victoria website Dr Stefan Gruenert on LinkedIn   Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

Tony McGillion is the Divisional Director of Education at Northern Health. Northern Health provides tens of thousands of patients in north Melbourne with maternity, specialist, acute, sub-acute, community, home-based, and mental health services. Northern Health staff are offered comprehensive patient-centred and evidence-based training and development opportunities through their education department. In this episode, Tony outlines his long career in education across Australia and explains his current role with Northern Health. He lays out Northern Health's strategic goals for the future and emphasises the importance of embracing technological advancement while maintaining the basics of patient interaction and communication.   Resources and links: Northern Health website Tony McGillion on LinkedIn   Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.

Rebecca Pacey is the Chief People and Transformation Officer at Infinite Care. Infinite Care is a residential aged care provider with services across Australia. They are dedicated to providing a tailored and dignified experience for seniors. Following an underwhelming and inadequate experience with residential care facilities in her personal life, Rebecca coincidentally found herself working in the sector. Once there, she committed herself to ensuring all residents and their families were given the highest standard of care, and all staff were engaged and invested in them. In this episode, Rebecca explains why Infinite Care is passionate about bringing back joy to aged care for both residents and staff. She breaks down how they use technology such as podcasts and TikTok to engage with staff and residents. And she talks about the tongue-in-cheek “I Make Aged Care Great” campaign that she led at Infinite.   Resources and links: Infinite Care website Infinite Care on TikTok   Connect: Ausmed website Ausmed on Facebook Ausmed on LinkedIn Will Egan on LinkedIn See omnystudio.com/listener for privacy information.