Podcasts about transformation officer

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Best podcasts about transformation officer

Latest podcast episodes about transformation officer

Becker’s Healthcare Podcast
Reimagining Pediatric Care Through AI and Innovation with Omkar Kulkarni

Becker’s Healthcare Podcast

Play Episode Listen Later Jun 20, 2026 18:23 Transcription Available


In this episode, Omkar Kulkarni, MPH, Vice President, Chief Innovation & Transformation Officer, Children's Hospital Los Angeles, Founder & Managing Director, KidsX, discusses how AI and digital health are transforming patient access, care delivery, and operational efficiency.

Becker’s Healthcare Digital Health + Health IT
Reimagining Pediatric Care Through AI and Innovation with Omkar Kulkarni

Becker’s Healthcare Digital Health + Health IT

Play Episode Listen Later Jun 19, 2026 18:23 Transcription Available


In this episode, Omkar Kulkarni, MPH, Vice President, Chief Innovation & Transformation Officer, Children's Hospital Los Angeles, Founder & Managing Director, KidsX, discusses how AI and digital health are transforming patient access, care delivery, and operational efficiency.

The VentureFuel Visionaries
The State as Venture Enabler with New Jersey EDA's Chief Economic Transformation Officer Kathleen Coviello

The VentureFuel Visionaries

Play Episode Listen Later Jun 17, 2026 27:49


What role should government play in driving innovation? In this episode of VF Visionaries, Kathleen Coviello, Chief Economic Transformation Officer at the New Jersey Economic Development Authority (NJEDA), explains how New Jersey is positioning itself as a venture enabler—bringing together startups, investors, corporations, universities, and policymakers to accelerate innovation and economic growth. Kathleen shares how NJEDA is building the infrastructure behind entrepreneurship through venture funding programs, founder incentives, strategic innovation centers, and AI-focused initiatives. She discusses the importance of ecosystem design, public-private partnerships, and creating the conditions that help high-growth companies scale. For innovation leaders, venture builders, and enterprise executives, this episode offers a practical look at how institutions can catalyze entrepreneurship and strengthen regional competitiveness in the AI era.

Tech Talk with Jess Kelly
HSE Health app: What is it and how does it help?

Tech Talk with Jess Kelly

Play Episode Listen Later Jun 11, 2026 20:39


Damien McCallion, Chief Technology and Transformation Officer at the HSE joins Jess to explain the functionality of the new HSE Health app and how it helps both the patients and the system.

Progress, Potential, and Possibilities
When Survival Isn't Enough: Reinventing Pediatric Recovery | Dr. Nicholas Holekamp, MD - Chief Health Transformation Officer, Ranken Jordan Pediatric Bridge Hospital

Progress, Potential, and Possibilities

Play Episode Listen Later Jun 5, 2026 56:57


Send us Fan MailWhat if modern medicine has become incredibly good at saving children's lives…but society still hasn't figured out how to help many of those children truly live afterward?Dr. Nicholas Holekamp, MD is the Chief Health Transformation Officer at Ranken Jordan Pediatric Bridge Hospital in St. Louis ( https://rankenjordan.org/about-us/leadership/nicholas-holekamp-md/ ), one of only a handful of pediatric bridge hospitals in the United States and the only one of its kind in Missouri ( www.RankenJordanFoundation.org ).For more than two decades, Dr. Holekamp has helped pioneer a radically different approach to caring for children with complex medical conditions through Ranken Jordan's innovative “Care Beyond the Bedside” model - a philosophy built around a deceptively simple but powerful idea: children heal better when they are active, engaged, social, and out of bed.Under Dr. Holekamp's leadership, Ranken Jordan evolved from a small 26-bed pediatric nursing facility into a nationally recognized 60-bed specialty hospital focused on helping medically complex children transition safely from intensive hospital care back to home and community life.A graduate of Dartmouth College and Saint Louis University School of Medicine, Dr. Holekamp completed his pediatric residency at Cardinal Glennon Children's Medical Center before joining Ranken Jordan in 2000. Along the way, he has become one of the leading voices in pediatric complex care and transitional medicine.Dr. Holekamp's work has combined clinical care, hospital transformation, and research - including published studies demonstrating how movement, play, environment, and family-centered care can improve outcomes for medically fragile children while potentially reducing healthcare utilization and costs.Dr. Holekamp has been recognized for both his medical leadership and community impact, including receiving the Missouri Foundation for Health's Dr. Corinne Walentik Leadership in Health Award and delivering a TEDxStLouis talk on the future of pediatric healing and healthcare transformation.Today, as Chief Health Transformation Officer, Dr. Holekamp is focused on sharing the lessons of Ranken Jordan with hospitals and healthcare systems across the country - challenging long-held assumptions about what healing environments for children should actually look like.#Pediatrics #ChildrensHospital #MedicalEthics #HealthcareInnovation #PediatricCare #Neurodevelopment #ChildrenWithMedicalComplexity #HealthcarePodcast #Medicine #PediatricMedicine #HospitalInnovation #CriticalCare #Bioethics #FamilyCenteredCare #HealthcareLeadership #MedicalResearch #VentilatorCare #Rehabilitation #PediatricRehabilitation #FutureOfHealthcare #HealthcareSystems #MedicalTechnology #ProgressPotentialPossibilities #HealthcareTransformation #PediatricICUSupport the show

Outcomes Rocket
Scaling Responsible AI in Healthcare with Ajoy Ranga, Chief Digital Officer of Healthcare at UST, and Ashok Chennuru, Chief Data & Digital AI Transformation Officer at Elevance Health/Carelon

Outcomes Rocket

Play Episode Listen Later May 11, 2026 19:54


What if the real power of AI in healthcare isn't the technology itself, but how we apply it responsibly and intentionally? In this episode, Ajoy Ranga, Chief Digital Officer of Healthcare at UST Global, and Ashok Chennuru, Chief Data & Digital AI Transformation Officer at the Digital Platforms and Artificial Intelligence Office at Elevance Health/Carelon, discuss how their partnership between UST and Elevance Health is leveraging AI, data, and digital transformation to improve healthcare outcomes and consumer experience. They emphasize that scaling AI responsibly requires strong governance, human oversight, and a clear stance against using AI to deny care. Both highlight that high-quality, actionable data is foundational, but must be practical, cost-effective, and usable even when imperfect. Ultimately, they stress that success in healthcare innovation comes from starting with user experience, rapidly prototyping solutions, and fostering a mindset of continuous learning and experimentation. Tune in to hear how Elevance Health and UST are balancing innovation with responsibility to unlock AI's true potential in healthcare! Resources: Connect with and follow Ajoy Ranga on LinkedIn. Follow UST Global on LinkedIn and visit their website! Connect with and follow Ashok Chennuru on LinkedIn. Follow Elevance Health on LinkedIn and visit their website!

Digital Health Talks - Changemakers Focused on Fixing Healthcare
Episode 200: Ambient AI's Real Wins, Cybersecurity's Quiet Losses, and Healthcare's Double Standards - What the PITT Season Finale Tells Us about Where We are Today and Where we are Heading

Digital Health Talks - Changemakers Focused on Fixing Healthcare

Play Episode Listen Later Apr 27, 2026 29:32


Two hundred episodes. One season finale. Everything in between. If you watched The Pitt this week, you saw something the healthcare industry doesn't usually let the public see. The impossible standards, the double standard, the small wins nobody celebrates, and an entire staff on a roof crying for reasons they can't quite explain. Megan Antonelli and Janae Sharp have spent 200 episodes having the real version of that conversation. For this milestone, they're using The Pitt's Season 2 finale as the mirror and asking what it reflects back at digital health right now. The biggest change nobody saw coming. The win that actually moved the needle. The loss nobody wants to own. And the double standard that's been hiding in plain sight the whole time. No guests. No filter. Just the honest shift report.   Episode 1: View From the Top- What Does Sustainable Innovation look like in a Post Pandemic World Aashima Gupta, Director, Global Health Solutions, Google Rasu Shrestha, MD, EVP, Chief Strategy and Transformation Officer, Atrium Health Chris Waugh, Chief Design and Innovation Officer, Sutter Health  Shahid Shah, CEO Netspective Media (Moderator) Episode 40: Healing - Our Patients, Our Healthcare System, Ourselves Theresa Brown, PhD, BSN, RN Janae Sharp, Founder, The Sharp Index Megan Antonelli,  Chief Executive Officer,  HealthIMPACT Live Episode 56: Burnout Isn't the Whole Story – And Repair Is About More Than Individual Resilience Wendy Dean, MD  Janae Sharp Episode 78: Navigating the Intersection of Equity and Innovation in AI-driven Healthcare Chris Gibbons, Entrepreneur in Residence, Johns Hopkins University Bloomberg Center Janae Sharp Episode 89: From Process-Centric to Patient-Centric - Mayo Clinic CIO Realizing Seamless Integration, Personalized Care, and Empowered Patient Experiences  Cris Ross was at Mayo Megan Antonelli Episode 137: Beyond the Change Healthcare Breach: Redefining Healthcare Cybersecurity for 2025 Rob Sebaugh, Identity Strategist, Healthcare Solutions Engineering, Sailpoint Megan Antonelli Episode 176: From Pilot to Platform - How Sutter Health is Scaling AI Across 3.5 Million Lives Dr. Ashley Beecy, Chief AI Officer at Sutter Health Megan Antonelli   Hosts: Janae Sharp, Founder, The Sharp Index.  The Sharp Index is a nonprofit dedicated to reducing suicide and burnout and improving physician and clinician mental health. Megan Antonelli, Founder & CEO, HealthIMPACT Live

HFS PODCASTS
Unfiltered Stories | AI in Insurance: Buzzword or Real Transformation with MSIG USA's Prashant

HFS PODCASTS

Play Episode Listen Later Mar 26, 2026 28:42


Is AI truly transforming insurance, or is it just the latest industry buzzword? In this episode of HFS Unfiltered, Saurabh Gupta, President at HFS Research, sat down with Prashant Hinge, Chief Information & Transformation Officer at MSIG USA, and Ian Maher, Research Fellow & Senior Advisor at HFS Research, to explore what it really takes to move AI from hype to measurable business value. From underwriting and claims to leadership alignment and talent fears, this candid conversation explores why most AI pilots never scale, and what separates the 5% that actually make it into production. They discuss:Why AI is just a tool, not a strategyThe gap between ambition and realityHow AI impacts insurance P&L, not just productivityThe real leadership challenge behind transformationWhy employee fear is an opportunity, not a barrierThe biggest mistake insurers make when scaling AIIf you're navigating AI in a highly regulated, legacy-heavy industry like insurance, this discussion is a must-watch.

HLTH Matters
Scaling Responsible AI in Healthcare with Ajoy Ranga, Chief Digital Officer of Healthcare at UST, and Ashok Chennuru, Chief Data & Digital AI Transformation Officer at Elevance Health/Carelon

HLTH Matters

Play Episode Listen Later Mar 24, 2026 19:30


What if the real power of AI in healthcare isn't the technology itself, but how we apply it responsibly and intentionally? In this episode, Ajoy Ranga, Chief Digital Officer of Healthcare at UST Global, and Ashok Chennuru, Chief Data & Digital AI Transformation Officer at the Digital Platforms and Artificial Intelligence Office at Elevance Health/Carelon, discuss how their partnership between UST and Elevance Health is leveraging AI, data, and digital transformation to improve healthcare outcomes and consumer experience. They emphasize that scaling AI responsibly requires strong governance, human oversight, and a clear stance against using AI to deny care. Both highlight that high-quality, actionable data is foundational, but must be practical, cost-effective, and usable even when imperfect. Ultimately, they stress that success in healthcare innovation comes from starting with user experience, rapidly prototyping solutions, and fostering a mindset of continuous learning and experimentation. Tune in to hear how Elevance Health and UST are balancing innovation with responsibility to unlock AI's true potential in healthcare.  About Ajoy Ranga: Ajoy Ranga is the Chief Digital Officer of Healthcare at UST. Ajoy Ranga is a distinguished technology executive with over 20 years of experience driving digital transformation in healthcare. As former Vice President of Product Engineering at Elevance Health, he led the strategy and delivery of all external-facing digital channels, impacting millions of members and partners. Ajoy is known for pioneering industry-first innovations—including AI-powered tools, conversational interfaces, and cloud-native platforms—that improved member engagement and operational efficiency. With deep expertise in product-centric engineering, mobile-first design, and scalable architectures, he has built and led high-performing global teams while advancing enterprise agility, AI adoption, and cloud modernization. About Ashok Chennuru: Ashok Chennuru is the Chief Data & Digital AI Transformation Officer at the Digital Platforms and Artificial Intelligence Office at Elevance Health/Carelon. In his role, is responsible for driving healthcare innovation through the transformative power of data and AI across the organization. In recent years, Ashok has led transformational efforts to revolutionize the business, develop foundational AI platforms, enhance operations, drive exceptional experiences, and develop an AI-enabled workforce. Ashok also spearheads much of Elevance Health's clinical and payer-provider integration efforts, including Health OS - an interoperability platform that connects provider, payer, and member data - as well as value-based platforms, population health management, and provider analytics.  Things You'll Learn: Responsible AI must be governed, monitored, and continuously evaluated. AI should augment care decisions, not restrict access to care. Actionable, integrated data matters more than perfectly clean data. Experience-first design leads to faster alignment and better outcomes. Lifelong learning and experimentation are essential for success in modern healthcare technology. Resources: Connect with and follow Ajoy Ranga on LinkedIn. Follow UST Global on LinkedIn and visit their website. Connect with and follow Ashok Chennuru on LinkedIn. Follow Elevance Health on LinkedIn and visit their website.

Becker’s Healthcare Podcast
Leading Enterprise Transformation and Integration at Jefferson Health with Mark Whalen

Becker’s Healthcare Podcast

Play Episode Listen Later Mar 17, 2026 17:25


In this episode, Mark Whalen, Executive Vice President and Enterprise Chief Strategy and Transformation Officer at Thomas Jefferson University Health, discusses integrating Lehigh Valley Health Network and building a unified culture across a growing system. He also shares Jefferson's dual transformation strategy focused on improving access, strengthening operations, and positioning the organization for long term growth.

Education NewsCast
ENC391 – How AI Is Redefining Learning and Transformation at MCI-Group

Education NewsCast

Play Episode Listen Later Mar 2, 2026 35:12


In this episode, we hear Avinash Chandarana, Chief Learning & Transformation Officer at MCI-Group, about how Artificial Intelligence is reshaping learning and transformation. Avinash shares how MCI uses AI technologies in practice—from personalized learning experiences to empowering distributed, decentralized teams across regions. The conversation explores the intersection of neuroscience, business alignment as well as tips for leveraging AI like strong stakeholder management. LinksLinkedIn: Avinash Chandarana: https://www.linkedin.com/in/avinashc/Website: MCI-Group: https://www.mci-group.com/OEB Conference: https://oeb.global/The Learning & Performance Institute: https://www.thelpi.org/Ross Stevenson on LinkedIn: https://www.linkedin.com/in/rstevensonuk/Donald Taylor: https://www.linkedin.com/in/donaldhtaylor/ Egle Vinauskaite: https://www.linkedin.com/in/vinauskaite/Josh Bersin Company: https://www.linkedin.com/company/joshbersin/T&L Club: https://www.linkedin.com/company/talentandleadershipclub/

Track Changes
Unlearning old habits to drive business success: With Prashant Hinge

Track Changes

Play Episode Listen Later Feb 3, 2026 34:25


This week on Catalyst, Tammy Soares speaks with Prashant Hinge, Chief Information and Transformation Officer at MSIG USA. Prashant has been working in the insurance industry for 20 years and is an expert at building teams to create solutions that improve the user experience. Prashant discusses the importance of unlearning siloed ways of working in order to unlock collaborative and cross-functional creativity, a skill that's especially important in the insurance industry. He also explains why in the current world of AI, we all need to become triathletes - meaning we now need to understand the business, need to know basic AI tools and need to develop core skills. He also talks about the opportunities that AI is unlocking for the insurance industry and how change management and ensuring you have good processes, data and people is key in ensuring success at scale. Please note that the views expressed may not necessarily be those of NTT DATA Links: Prashant Hinge State of AI in Business in 2025 Learn more about Launch by NTT DATASee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Innovation and the Digital Enterprise
Lead With Bold Vision: Guest-Centered Tech with Ulta Beauty's Mike Maresca

Innovation and the Digital Enterprise

Play Episode Listen Later Jan 29, 2026 23:51 Transcription Available


In this episode of Innovation and the Digital Enterprise, Patrick Emmons and Shelli Nelson are joined by Mike Maresca, Chief Technology and Transformation Officer at Ulta Beauty. Mike delves into his career journey, highlighting his progression from consulting to leading a major technological transformation at Ulta. He discusses the critical components of Project SOAR, a multi-year effort that aligned teams, data, and platforms to enhance customer experiences both in-store and digitally. Mike emphasizes the importance of a strong guest-focused business-driven IT strategy, born of continuous learning and an innovation culture. He shares insights on Ulta's approach to AI, data centralization, and maintaining a customer-centric philosophy. With a focus on future growth and sustainability, Mike outlines Ulta's bold vision, which includes expanding into wellness and international markets, as well as scaling personalization and marketplace capabilities. Mike shares his advice for aspiring leaders: be bold, listen, harness the power of team, and approach challenges with passion.(00:00) Introducing Mike Maresca, Chief Technology and Transformation Officer at Ulta Beauty(01:22) Mike's Career Journey(03:08) Modernizing Ulta Beauty's Platform(04:47) Ulta Beauty's Customer-Centric Philosophy(05:58) Project SOAR and Digital Transformation(08:21) AI and Innovation at Ulta Beauty(19:07) Sustaining Innovation and Future Plans(22:16) Final Thoughts and AdviceMike Maresca's career spans technology and digital transformation initiatives, in the retail and consulting sectors. Currently, he is the Chief Technology and Transformation Officer at Ulta Beauty. Previously, he held roles at Walgreens Boots Alliance, serving as Global Chief Technology Officer, and Accenture, where he spent nearly 25 years in various tech leadership positions. He earned a Bachelor of Science and a Master of Science in Aerospace Engineering from Iowa State University.If you'd like to receive new episodes as they're published, please subscribe to Innovation and the Digital Enterprise in Apple Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.

Fireside with Founders
Inside Private Equity: Transformation, Pressure, and People with Anthee Merichovitis

Fireside with Founders

Play Episode Listen Later Jan 7, 2026 48:13


Summary:In this episode of "Fireside with Founders and Leaders," host Rupert speaks with Anthee Merichovitis, Chief Business Transformation & Operations Officer at a private equity-backed firm. Anthee shares her unique career journey, the challenges of private equity, and the importance of empathy in leadership. Chapters:0:09 Introduction to Fireside with Founders and Leaders0:23 Welcoming Anthee Merichovitis3:24 Anthee's Career Path9:13 Transitioning to the UK12:19 Embracing Curiosity in a New Culture15:37 The Allure of Private Equity16:50 What Makes PE Attractive?21:37 Understanding the Chief of Staff Role27:51 The Transformation Officer's Journey37:30 Navigating People through Change45:01 Advice for Career Elevationhttps://www.linkedin.com/in/anthee-merichovitis/

The Modern Customer Podcast
How a Fortune 500 Bank Turns Half a Million Customer Signals to Lead CX

The Modern Customer Podcast

Play Episode Listen Later Jan 6, 2026 19:06


In this episode of The Modern Customer Podcast, Krista Phillips, Chief Customer and Transformation Officer at M&T Bank, explains how a Fortune 500 bank turns half a million customer signals into CX execution. The conversation explores how structure, governance, analytics, and AI help move customer insight from feedback into action—while balancing digital growth with trust and prioritizing relationships over transactions. Topics covered include: Anchoring CX in relationships, not transactions Balancing digital convenience with trust-based experiences Turning customer signals into enterprise priorities Using analytics and AI to inform decisions without replacing leadership

PSQH: The Podcast
Episode 148: Improving Care for Patients with Parkinson's Disease

PSQH: The Podcast

Play Episode Listen Later Dec 19, 2025 19:48


On episode 148 of PSQH: The Podcast, Dr. Peter Pronovost, Chief Quality and Transformation Officer at University Hospitals Cleveland Medical Center and Dr. Hooman Azmi of Hackensack-Meridian Health talk about improving care for patients with Parkinson's Disease.

Bright Spots in Healthcare Podcast
WellSense, CareSource & GroundGame.Health: Medicaid Work Requirements and the New Engagement Playbook

Bright Spots in Healthcare Podcast

Play Episode Listen Later Dec 16, 2025 61:56


In this Bright Spots in Healthcare episode, host Eric Glazer brings together senior Medicaid health plan leaders to explore how organizations are rethinking communication strategies in response to redetermination and upcoming work requirements. The conversation dives into how plans are combining cultural competency, behavioral insights, and data-driven personalization to strengthen member connections, improve retention, and support equity-focused outcomes.  Real-world examples and best practices provide actionable guidance for health plans navigating these sweeping policy changes. Our guests include: Molly Whittle, Vice President, Medicaid Fiscal Strategy, WellSense Health Plan Terrie Hottle, Director of Product Implementation and Deployment, CareSource Abner Mason, Chief Strategy and Transformation Officer, GroundGame.Health Together, they explore: How Medicaid health plans are adapting communication priorities in response to redetermination and evolving work requirements. Innovative strategies to reach and retain hard-to-contact populations through culturally responsive and personalized engagement. How to transform compliance-driven outreach into trust-based, member-focused communication that supports long-term retention and health outcomes. Practical examples of leveraging behavioral insights, life coaching, and personalized messaging to improve engagement, close care gaps, and support members' social and health needs. Panelist Bios: https://www.brightspotsinhealthcare.com/events/medicaids-communication-wake-up-call-how-redetermination-and-work-requirements-are-forcing-a-new-member-engagement-playbook/ Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. https://www.brightspotsinhealthcare.com/wp-content/uploads/2025/12/Episode_Guide_121125.docx.pdf Download the Key Insights Summary: Find key insights from the discussion: https://www.brightspotsinhealthcare.com/wp-content/uploads/2025/12/Key-Takeaways-Medicaids-Communication-Wake-Up-Call.docx.pdf  Resources:  HMA's new report on the CareSource JobConnect Program: https://www.healthmanagement.com/insights/briefs-reports/the-impact-of-the-caresource-jobconnect-program-a-benefit-cost-and-return-on-investment-roi-analysisthe-impact-of-the-caresource-jobconnect-program/   Report: How Medicaid Payers can Prepare for New Work Requirements Coming in Early 2027   The Reconciliation Act of 2025, signed on July 4th, introduces new Medicaid work requirements. Beginning in January 2027, states will be required to verify at both application and renewal that members of the Affordable Care Act (ACA) expansion group meet these requirements. A few highlights that stood out: The disruption will be significant: The CBO projects 10 million people could become uninsured by 2034 due to work requirements. Most losses aren't intentional: In Arkansas, 18,000 individuals lost coverage in seven months—largely because the reporting system was too complex to navigate. Waiting is the biggest risk: The report states plainly: "Payers need to act now… the biggest issue is waiting too long to engage." Five practical steps to start today: From identifying high-risk members early and communicating before the state does, to automating exemption processes and enabling consent-based data sharing. To request your copy, email show producer, Vekonda Luangaphay at vluangaphay@brightspotsventures.com Thank You to Our Episode Partner, GroundGame Health: GroundGame is a human impact company that helps Medicaid members stay covered and get care by removing the real-world barriers that stand in their way. They do this through human connection. Community-based engagement. Meeting members where they are and creating a culturally tailored experience at the level of the individual. Their Right Touch model blends personalized outreach with deep relationships across community organizations to close quality gaps, surface hidden needs, and actually solve them.  Learn more at https://www.groundgame.health/   Schedule a Meeting with Abner Mason, Chief Strategy & Transformation Officer at GroundGame.Health. To explore how GroundGame.Health can help your organization reduce churn, build trust, and keep Medicaid members connected to care through human-to-human, community-based engagement, reach out to show producer, Vekonda Luangaphay, vluangaphay@brightspotsventures.com to schedule a meeting with Abner Mason, Chief Strategy & Transformation Officer, GroundGame.Health. About Bright Spots Ventures: Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.   We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.  

Tech Hive: The Tech Leaders Podcast
#123: Rupy Malizia, Chief Operating and Transformation Officer at HSBC Innovation Banking

Tech Hive: The Tech Leaders Podcast

Play Episode Listen Later Dec 11, 2025 55:29


Join us this week for The Tech Leaders Podcast, where Gareth sits down with Rupy Malizia, Chief Operating and Transformation Officer, HSBC Innovation Banking. Rupy talks about transitioning Silicon Valley Bank UK into HSBC, the cultural differences between small and large businesses, and the impact AI will have on organisations of all sizes. On this episode, Rupy and Gareth discuss whether Agentic AI is ready, what can be done to support female entrepreneurs, and if Quantum Computing might be closer than we think… Timestamps (estimated): Good leadership and early years (2:30) Joining Silicon Valley Bank and the ensuing turmoil (6:00) The SVB UK acquisition and the transition (back) to HSBC (12:35) The AI impact on organisations large and small (21:00) HSBC Innovation and New Tech (31:15) Female entrepreneurship (38:00) Emerging Tech and Skills (42:45) Advice to 21-year-old Rupy and Entrepreneurs (46:30) https://www.bedigitaluk.com/

Finding Mastery
What Microsoft's Culture Shift Can Teach You in 2026 | Kathleen Hogan

Finding Mastery

Play Episode Listen Later Dec 10, 2025 67:20


What if the future of work isn't about technology at all — but about unlocking more humanity in each other?On today's episode, we sit down with Kathleen Hogan, Chief Strategy and Transformation Officer at Microsoft, and one of the key architects behind the company's cultural reinvention. Kathleen helped lead Microsoft's shift from a “know-it-all” to a “learn-it-all” culture — embedding empathy, curiosity, and growth mindset across a global workforce of more than 220,000 people.In this conversation, Kathleen and Dr. Michael Gervais explore what it really means to lead with humanity. She shares the moments that shaped her leadership — from facing cancer twice, to redefining success through purpose and connection — and the inner work required to help others unlock their potential.In this conversation, we explore:How Kathleen helped Microsoft reimagine its culture from the inside outWhy purpose and empathy are the foundation of effective leadershipHow to build psychological safety and courage in high-performing teamsWhat it means to lead with curiosity instead of certaintyThe role AI can play in empowering — not replacing — human potentialAt its heart, this episode is a reminder that leadership isn't about knowing more — it's about caring more._______________________________________________________Links & ResourcesSubscribe to our Youtube Channel for more conversations at the intersection of high performance, leadership, and wellbeing: https://www.youtube.com/c/FindingMasteryGet exclusive discounts and support our amazing sponsors! Go to: https://findingmastery.com/sponsors/Subscribe to the Finding Mastery newsletter for weekly high performance insights: https://www.findingmastery.com/newsletter Download Dr. Mike's Morning Mindset Routine: findingmastery.com/morningmindsetFollow on YouTube, Instagram, LinkedIn, and XSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

M&A Science
Integration Starts with Hiring, Not the Deal with Brandon Batt

M&A Science

Play Episode Listen Later Nov 24, 2025 57:34


Brandon Batt – Chief People and Transformation Officer at Quadient Brandon Batt joins us to discuss how successful M&A integration starts long before you sign an LOI. Brandon shares how Quadient built M&A capability across the organization through strategic hiring, created a transformation office that breaks down traditional silos, and executed portfolio transformation through dozens of acquisitions and divestitures. Learn why the secret to integration success isn't just about playbooks—it's about building M&A muscle into your team from day one. Things You'll Learn Why hiring for M&A experience across your organization creates the foundation for deal success, even in roles that seem unrelated to corporate development The transformation office model that eliminates the handoff problem  Why cultural "add" beats cultural "fit"  ____________________ Share Your M&A Experience for the Chance at $500 Giftcard M&A moved fast in 2025. But what actually changed? We're collecting real insights from practitioners—not consultants on the sidelines—to understand how corp dev teams, PE firms, and advisors are adapting. Takes 10 min. Get early access to results + chance at $500 gift card. Share your experience: https://hubs.ly/Q03Rr89G0 ____________________ This episode is brought to you by S&P Global. Today's episode of M&A Science is brought to you by S&P Global Market Intelligence. If you're in corp dev or PE, you know the pain — good private company data is hard to come by. Everyone's still chasing clean, reliable, up-to-date data. I started out using CapIQ Pro for public comps, but didn't realize until recently how deep their private company coverage has gotten. Over 58 million private companies, global reach, and actually usable for real deal work.  This isn't surface-level. You get real metrics — ownership, financials, funding rounds, even asset-level insights. So if you're still toggling between a dozen tools trying to piece together the picture, maybe it's time to stop guessing and start sourcing better.  Learn More Here: https://www.spglobal.com/market-intelligence/en/solutions/products/private-company-data?utm_source=podcast&utm_medium=video&utm_campaign=MAScienceH225  __________________ Episode Chapters [00:02:30] Building a Transformation Office – How Quadient structured M&A, HR, legal, and sustainability under one umbrella to drive seamless execution [00:05:00] Portfolio Simplification Through M&A – Starting transformation with strategic divestitures before adding new capabilities through acquisitions [00:10:00] The Pre-LOI Integration Planning Model – Why strategic operations teams get involved in due diligence from the beginning, not after the deal is signed [00:16:00] Human Connection as M&A Secret Sauce – Building trust with founders and management teams before discussing price and terms [00:21:00] Hiring for M&A Muscle – Why M&A readiness starts with recruiting people who have transaction experience across key business functions [00:28:00] Evolving M&A Maturity – Getting more formal about talent assessment and playbooks while giving teams autonomy to move fast [00:33:00] Founder-Led Business Challenges – Learning to structure deals and set expectations upfront when acquiring companies led by first-time sellers [00:42:00] Collaboration Without Hierarchy – How "collaborate like crazy" became a cultural principle that breaks down silos in M&A execution [00:47:00] Deal Story: Meeting in London During COVID – Why some deals still require getting on a plane, even during a pandemic [00:51:00] AI in M&A and the Human Element – Balancing technology efficiency with the human intuition that uncovers critical deal insights  __________________ Questions, comments, concerns?Follow Kison Patel for behind-the-scenes insights on modern M&A.

Anesthesia Guidebook
#125 – Transformational Leadership with Adrian Moran, MD, MBA

Anesthesia Guidebook

Play Episode Listen Later Nov 19, 2025 62:33


Adrian Moran, MD, MBA currently serves as the Chief Medical and Transformation Officer of MaineHealth, a not-for-profit, integrated health system with over 2000 providers and 23,000 care team members serving patients across Maine and New Hampshire. Dr Moran joined me to talk about his views on transformational leadership and his professional journey from a pediatric […]

Becker’s Healthcare Podcast
Ashok Chennuru, Chief Data & Digital Transformation Officer at Elevance Health

Becker’s Healthcare Podcast

Play Episode Listen Later Sep 25, 2025 16:37


Ashok Chennuru, Chief Data & Digital Transformation Officer at Elevance Health, discusses proactive care and strategies to enhance the customer experience. He highlights the importance of human-centered healthcare, personalizing experiences through AI, and offers advice for emerging leaders navigating the future of health transformation.

Making Risk Flow | The Future of Insurance
Breaking Industry Silos: The Hidden Power of Standardised Data in Specialty | Bilge Mert, Brit Insurance

Making Risk Flow | The Future of Insurance

Play Episode Listen Later Sep 2, 2025 32:39


Fan Mail: Got a challenge digitizing your intake? Share it with us, and we'll unpack solutions from our experience at Cytora.In this episode of Making Risk Flow, host Juan de Castro speaks with Bilge Mert, Chief Technology and Transformation Officer at Brit Insurance, about what it takes to drive meaningful digital transformation in commercial insurance. Bilge shares her approach to standardising processes across lines of business, leveraging AI to unlock efficiency, and building scalable technology foundations that support long-term innovation.Discover how combining insurance expertise with cross-industry experience can accelerate digital transformation, and learn practical approaches to breaking down silos while driving organisational change. Whether you're leading technology initiatives in insurance or interested in industry innovation, this conversation delivers actionable strategies for building scalable, future-ready insurance operations.To receive a custom demo from Cytora, click here and use the code 'Making Risk Flow'.Our previous guests include: Bronek Masojada of PPL, Craig Knightly of Inigo, Andrew Horton of QBE Insurance, Simon McGinn of Allianz, Stephane Flaquet of Hiscox, Matthew Grant of InsTech, Paul Brand of Convex, Paolo Cuomo of Gallagher Re, and Thierry Daucourt of AXA.Check out the three most downloaded episodes: The Five Pillars of Data Analytics Strategy in Insurance | Craig Knightly, Inigo 20 Years as CEO of Hiscox: Personal Reflections and the Evolution of PPL | Bronek Masojada Implementing ESG in the Insurance and Underwriting Space | Simon Tighe, Chaucer, and Paul McCarney, Moody's

This Week in Health IT
TownHall: Nursing Flow Sheets and the Art vs Science of Nursing with Anika Gardenhire

This Week in Health IT

Play Episode Listen Later Aug 26, 2025 25:55 Transcription Available


August 26, 2025: Anika Gardenhire, RN, Chief Digital and Transformation Officer at Ardent Health, joins Reid Stephan, VP and CIO at St. Luke's Health System, to discuss the complicated world of nursing. As healthcare faces workforce shortages and an aging population, the discussion examines whether current documentation requirements are actual regulations or simply historical inertia that's never been questioned. Can we redesign nursing documentation to capture both the measurable "science" and the intuitive "art" that experienced nurses bring to patient care? Anika envisions a future where technology amplifies rather than replaces the human elements that define exceptional nursing care. Key Points: 01:03 Challenges with Nursing Flow Sheets 09:39 Reimagining Nursing Documentation 17:46 Role of EHRs in Future Nursing 21:25 AI and Technology in Healthcare 24:57 Final Thoughts and Encouragement X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer

The Only Constant - A Playbook for Change Leaders
A Holistic Framework for Transformation with Jennifer Dass (Chief Operations & Transformation Officer, Advertising Agencies & Co-Founder of Dass Collective)

The Only Constant - A Playbook for Change Leaders

Play Episode Listen Later Aug 12, 2025 29:18


Why do brilliant strategic visions crash and burn when they make first contact with reality?In this week's episode of The Only Constant, Jennifer Dass (Chief Operations & Transformation Officer, Advertising Agencies & Co-Founder of Dass Collective) discusses with Nellie Wartoft how to navigate complex transformations through her own proven Dass framework, covering everything from stakeholder alignment and hybrid operating models to the critical role of change management in achieving 10x improvement in transformation success rates.----Connect with:⁠⁠⁠⁠⁠⁠⁠⁠Nellie Wartoft⁠⁠⁠⁠⁠⁠⁠⁠CEO of ⁠⁠⁠⁠⁠⁠⁠⁠Tigerhall⁠⁠⁠⁠⁠⁠⁠⁠Chair of the ⁠⁠⁠⁠⁠⁠⁠⁠Executive Council for Leading Change (ECLC)⁠⁠⁠⁠⁠⁠⁠⁠⁠nellie@tigerhall.com

Profiles in Risk
Michelle Raue, EVP Chief Claims and Transformation Officer at Preferred Mutual - PIR Ep. 706

Profiles in Risk

Play Episode Listen Later Jul 9, 2025 48:08


Tony chats with Michelle Raue, EVP Chief Claims and Transformation Officer at Preferred Mutual. Michelle has had an incredible claims career and joins me on the show to talk about claims careers, mental health, innovation, and so much more. A cannot miss conversation!Michelle Raue: https://www.linkedin.com/in/michelleraue/Video Version: https://youtu.be/t1STEHxd_XI

Becker’s Healthcare Podcast
Sunil Dadlani, EVP and Chief Information and Digital Transformation Officer at Atlantic Health System

Becker’s Healthcare Podcast

Play Episode Listen Later Jun 20, 2025 24:00


This episode features Sunil Dadlani, EVP and Chief Information and Digital Transformation Officer at Atlantic Health System, discussing what true AI leadership looks like in healthcare. He shares how prioritization, culture, and continuous learning drive successful AI integration and highlights how his team is tackling innovation across clinical, operational, and patient experience domains.

Becker’s Healthcare Podcast
Myra Gregorian, Senior Vice President and Chief People and Transformation Officer at Seattle Children's

Becker’s Healthcare Podcast

Play Episode Listen Later Jun 10, 2025 10:21


In this episode, Myra Gregorian, Senior Vice President and Chief People and Transformation Officer at Seattle Children's, shares insights on workforce engagement, navigating industry transformation, and the critical role people leaders play in driving operational and cultural change across a healthcare system.

Becker’s Healthcare Podcast
Leading Change from the Inside Out: Myra Gregorian on Workforce Engagement & Transformation at Seattle Children's

Becker’s Healthcare Podcast

Play Episode Listen Later May 27, 2025 10:21


In this episode, Myra Gregorian, Senior Vice President and Chief People and Transformation Officer at Seattle Children's, shares insights on workforce engagement, navigating industry transformation, and the critical role people leaders play in driving operational and cultural change across a healthcare system.

Becker’s Healthcare Podcast
Dr. David Carmouche, Executive Vice President and Chief Clinical Transformation Officer at Lumeris

Becker’s Healthcare Podcast

Play Episode Listen Later May 17, 2025 16:44


Dr. David Carmouche, Executive Vice President and Chief Clinical Transformation Officer at Lumeris, joins the podcast to discuss how the new presidential administration is shaping healthcare policy and the evolving role of AI across the industry. He shares his observations on how some organizations are embracing AI while others remain hesitant and emphasizes the critical role primary care plays in driving the broader patient experience. Dr. Carmouche also offers thoughtful advice to emerging leaders navigating today's complex healthcare landscape.

World Economic Forum
Stock markets and supermarkets: how business is deploying AI

World Economic Forum

Play Episode Listen Later May 9, 2025 62:37


In the second of our series looking at how AI is being deployed across industry sectors, we look at financial services and consumer goods, with the head of London Stock Exchange Group and the chief strategy and transformation officer at PepsiCo. Guests: David Schwimmer, CEO, LSEG Athina Kanioura, Chief Strategy and Transformation Officer, PepsiCo Drew Propson, Head, Technology and Innovation in Financial Service, World Economic Forum Zara Ingilizian, Head, Consumer Industries, World Economic Forum Reports: Artificial Intelligence in Financial Services: Transforming Consumer Industries in the Age of AI: Previous episodes in this series: Check out all our podcasts on :  - - : - : - : Join the :  

World vs Virus
Stock markets and supermarkets: how business is deploying AI

World vs Virus

Play Episode Listen Later May 6, 2025 62:38


In the second of our series looking at how AI is being deployed across industry sectors, we look at financial services and consumer goods, with the head of London Stock Exchange Group and the chief strategy and transformation officer at PepsiCo. Guests: David Schwimmer, CEO, LSEG Athina Kanioura, Chief Strategy and Transformation Officer, PepsiCo Drew Propson, Head, Technology and Innovation in Financial Service, World Economic Forum Zara Ingilizian, Head, Consumer Industries, World Economic Forum Reports: Artificial Intelligence in Financial Services: https://www.weforum.org/publications/industries-in-the-intelligent-age-white-paper-series/financial-services/ Transforming Consumer Industries in the Age of AI: https://reports.weforum.org/docs/WEF_Transforming_Consumer_Industries_in_the_Age_of_AI_2025.pdf Previous episodes in this series:  Beyond the hype, how industries are deploying AI at the heart of their operations Check out all our podcasts on wef.ch/podcasts:  YouTube: - https://www.youtube.com/@wef/podcasts Radio Davos - subscribe: https://pod.link/1504682164 Meet the Leader - subscribe: https://pod.link/1534915560 Agenda Dialogues - subscribe: https://pod.link/1574956552 Join the World Economic Forum Podcast Club: https://www.facebook.com/groups/wefpodcastclub  

The Innovators’ Exchange by Oliver Wyman
Financial Market Infrastructures Amid Geopolitical Shifts

The Innovators’ Exchange by Oliver Wyman

Play Episode Listen Later Apr 11, 2025 38:46


In this episode of the Innovators Exchange, recorded live at the FIA Boca Raton conference, industry leaders Michael Syn, President, Singapore Exchange; Daniela Peterhoff, Chief Strategy and Transformation Officer, Nasdaq; and Anthony Attia, Global Head of Derivatives and Post-Trade, Euronext engage in a candid discussion about the evolving landscape of financial market infrastructures (FMIs) amid geopolitical uncertainties.They highlight a significant shift from a globalized to a more localized focus, with market participants increasingly concerned with regional issues rather than international dynamics. The conversation explores existential challenges facing FMIs, balancing shareholder returns with public policy responsibilities, and the need for a clear mission as they look toward the 2030s.

Legally Speaking Podcast - Powered by Kissoon Carr
Legally On the Move: Careers, Tech & Insights from Dubai - Sahar Farooqi - E08

Legally Speaking Podcast - Powered by Kissoon Carr

Play Episode Listen Later Mar 20, 2025 9:34


The Legally Speaking Podcast has visited one of the world's most exciting legal hubs: Dubai. But we're not just visiting — we're starting the year in style with a brand-new miniseries that showcases how innovation, opportunity and culture come together in this incredible city.What's it all about?Our Legally Speaking Podcast series features short, punchy episodes (10–15 minutes each), where we dive into conversations with inspiring legal minds to explore:

Becker’s Healthcare Podcast
Regina Foley, EVP, Chief Nurse Executive, and Chief Clinical Transformation Officer at Hackensack Meridian Health

Becker’s Healthcare Podcast

Play Episode Listen Later Mar 11, 2025 23:51


In this episode, Regina Foley, EVP, Chief Nurse Executive, and Chief Clinical Transformation Officer at Hackensack Meridian Health, shares insights from her 37-year career within the organization, highlighting key workforce initiatives, leadership development, retention strategies, and innovations like virtual nursing to enhance patient care and reduce administrative burdens for nurses.

Becker’s Women’s Leadership
Regina Foley, EVP, Chief Nurse Executive, and Chief Clinical Transformation Officer at Hackensack Meridian Health

Becker’s Women’s Leadership

Play Episode Listen Later Mar 10, 2025 23:51


In this episode, Regina Foley, EVP, Chief Nurse Executive, and Chief Clinical Transformation Officer at Hackensack Meridian Health, shares insights from her 37-year career within the organization, highlighting key workforce initiatives, leadership development, retention strategies, and innovations like virtual nursing to enhance patient care and reduce administrative burdens for nurses.

Becker’s Healthcare Podcast
Imtiaz Daniel, Chief Innovation and Transformation Officer at the Ontario Hospital Association

Becker’s Healthcare Podcast

Play Episode Listen Later Feb 24, 2025 11:14


This episode, recorded live at the Becker's Healthcare 12th Annual CEO + CFO Roundtable, features Imtiaz Daniel, Chief Innovation and Transformation Officer at the Ontario Hospital Association. He discusses the role of AI, digital health, and automation in addressing rising healthcare demands, financial sustainability, and provider burnout.

Outcomes Rocket
Revolutionizing Healthcare: Cloud, AI, and the Future of Diagnostics with Simon Omer, Chief SaaS Transformation Officer at AGFA HealthCare

Outcomes Rocket

Play Episode Listen Later Feb 19, 2025 27:44


The healthcare industry is traditionally resistant to change, but the adoption of new technologies like cloud and AI is accelerating.  In this episode, Simon Omer, a healthcare technology leader with over 20 years of experience, joins us to discuss the transformation of healthcare through cloud computing, AI, and advanced diagnostics. Discover how AGFA HealthCare is tackling the challenges of legacy systems, driving automation, and integrating data to improve patient care.  Tune in and learn how data-driven solutions are transforming healthcare! Resources: Connect with and follow Simon Omer on LinkedIn. Follow AGFA HealthCare on LinkedIn and visit their website!

The Only Constant - A Playbook for Change Leaders
Engaging Frontline Associates in Transformation with Suzanne Long (Chief Sustainability & Transformation Officer, Albertsons)

The Only Constant - A Playbook for Change Leaders

Play Episode Listen Later Jan 14, 2025 27:54


Imagine waking up one morning and having to get the whole population of Barbados on board with your decisions. That's essentially Suzanne Long's job as Chief Sustainability and Transformation Officer at Albertsons with their workforce of over 250,000 employees. Join Suzanne and Nellie Wartoft as they discuss onboarding at scale, fostering belonging, and co-creating local initiatives while remaining efficient.  Connect with: Nellie Wartoft CEO of Tigerhall Chair of the Executive Council for Leading Change (ECLC) nellie@tigerhall.com  Music: Breathe by RYGO | https://soundcloud.com/francesco-rigolon Everything You Need Is By Your Side by Vlad Gluschenko | Music promoted by https://www.free-stock-music.com Creative Commons / Attribution 3.0 Unported License (CC BY 3.0) https://creativecommons.org/licenses/by/3.0/deed.en_US Hosted on Acast. See ⁠⁠⁠⁠⁠⁠⁠⁠⁠acast.com/privacy⁠⁠⁠⁠⁠⁠⁠⁠⁠ for more information. ⁠⁠⁠⁠⁠⁠⁠⁠⁠https://soundcloud.com/vgl9⁠

The Only Constant - A Playbook for Change Leaders
Case Study: Albertson's ESG Transformation, with Suzanne Long

The Only Constant - A Playbook for Change Leaders

Play Episode Listen Later Dec 3, 2024 34:07


Is ESG about doing the right thing? Or is it more about making smarter business decisions? Join Suzanne Long, Chief Sustainability and Transformation Officer at Albertsons Companies, and Nellie Wartoft as they discuss food waste, DEI, and optimizing operations across a corporation. Connect with: Nellie Wartoft CEO of Tigerhall Chair of the Executive Council for Leading Change (ECLC) nellie@tigerhall.com  Music: Breathe by RYGO | https://soundcloud.com/francesco-rigolon Everything You Need Is By Your Side by Vlad Gluschenko | Music promoted by https://www.free-stock-music.com Creative Commons / Attribution 3.0 Unported License (CC BY 3.0) https://creativecommons.org/licenses/by/3.0/deed.en_US Hosted on Acast. See ⁠⁠⁠⁠acast.com/privacy⁠⁠⁠⁠ for more information. ⁠⁠⁠⁠https://soundcloud.com/vgl9⁠

Hot Mess Hotline
IT Leadership Growth Mindset with Michael Pompey

Hot Mess Hotline

Play Episode Listen Later Nov 29, 2024 31:58


The demands on IT leaders have never been greater. You're expected to be technically brilliant while also leading your teams through constant change and disruption. But what happens when your “superhero” drive to do more, learn more, and be more starts to work against you? As Michael Pompey, Chief Information and Transformation Officer for the Girl Scouts of Eastern Pennsylvania, shares in a recent podcast interview, many IT leaders fall into the trap of believing that “more is more.” They push themselves to the limit, taking on every challenge and striving for perfection. While this drive can lead to early success, it can also become a recipe for burnout and stagnation. Read the full blog post here: https://thechangearchitects.com/it-leadership-growth-mindset-with-michael-pompey/ About Michael Pompey: Michael is a seasoned technology executive with over two decades of experience driving innovation and transformation in mission-driven organizations. Currently serving as the Chief Information and Transformation Officer for the Girl Scouts of Eastern Pennsylvania, he leads the organization's technology strategy, overseeing the assessment and expansion of its digital capabilities to support growth in existing and new markets, with the ultimate aim of reaching all girls in the region. Michael's career in technology began in the field of Juvenile Justice, where as a probation officer, he identified critical gaps in data management. By developing applications to track and forecast social and offender data, he demonstrated the transformative power of technology in improving case management and youth outcomes. This experience ignited his passion for leveraging data and technology to serve youth-focused nonprofits, propelling him into leadership roles across various mission-driven organizations. With a unique blend of expertise in both nonprofit and technology sectors, Michael has continually refined his skills to drive digital transformation in organizations dedicated to youth development. His academic foundation from the University of South Florida, combined with professional certifications from Microsoft, TBM, ITIL, and other leading technology providers, have equipped him to navigate the complexities of the digital age. Highly regarded for his thought leadership, Michael has served on advisory boards, including the Philadelphia Society for Information Management (SIM) Council, the CIO Forum Executive Council, and the Black Data Processing Associates (BDPA). His insights have been featured in prominent publications such as *CIO Magazine* and the *Business Intelligence Journal*. Outside of his professional endeavors, Michael is a dedicated family man and proud father of two teenage boys, who continually inspire his passion for technology and its impact on the next generation.

The Agile World with Greg Kihlstrom
#602: Breaking down language barriers in customer service with Mike Clifton and Max Schendner, Alorica

The Agile World with Greg Kihlstrom

Play Episode Listen Later Nov 15, 2024 37:06


How many times have you felt misunderstood by customer service? Imagine if your brand could solve every communication barrier, regardless of language, in real-time. Could that transform your customer experience? Welcome to today's episode, where we're discussing how to break down language barriers in customer service with Mike Clifton, Chief Growth & Transformation Officer at Alorica. RESOURCES Alorica: https://www.alorica.com Wix Studio is the ultimate web platform for creative, fast-paced teams at agencies and enterprises—with smart design tools, flexible dev capabilities, full-stack business solutions, multi-site management, advanced AI and fully managed infrastructure. https://www.wix.com/studio Don't miss Medallia Experience 2025, March 24-26 in Las Vegas: Registration is now available: https://cvent.me/AmO1k0 Use code MEDEXP25 for $200 off registration Register now for HumanX 2025. This AI-focused event which brings some of the most forward-thinking minds in technology together. Register now with the code "HX25p_tab" for $250 off the regular price. Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company

Color Forward
95. Listening to the Voices That Matter (from a C-suite Latina)

Color Forward

Play Episode Listen Later Sep 18, 2024 43:08


Fortune 30 C-level executive Maria Lensing tells us about the many rules—both corporate and cultural—she's broken to advance her career. This Latina powerhouse from Peru has been a leader at Walgreens, McKesson and AT&T, and is now the Global CIO & CTO at Sorenson Communications. In this super candid and honest conversation celebrating Hispanic Heritage Month, we chat with Maria about the realities of being a multicultural woman in corporate America. Maria points out all the voices around us—the ones we should listen to and how to work through all the other noise. “The biggest element of success is what your mind thinks and the influences that you let in,” says Maria. Passionate about advancing women in the workplace, Maria shares the #1 thing she's learned from her corporate climb, how she's bucked the traditional family and the three questions she asks herself when making big career moves.Theme: Changing Course Without HesitationEpisode Highlights:Don't let others define what success looks like for youHow to make big career decisionsDefining failureBreaking cultural rulesWhat leaders can do to advance multicultural womenMaria's Bio: Maria Lensing is the Global Chief Information Officer & Chief Technology Officer at Sorenson Communications. Prior, she was the Chief Strategy and Transformation Officer at Walgreens Boots Alliance. Before that, Maria was the CTO at McKesson. And prior to McKesson, Maria spent 11 years at AT&T in both technical and business leadership roles. She was VP of Healthcare Solutions and she was also Chief of Staff for the Chief Executive Officer of AT&T Business.Maria has a Bachelor of Science in Electrical Engineering and a Master of Science in Engineering Management from Christian Brothers University (CBU). She completed her Executive Education at Harvard Business School. She is also an independent director at Sorenson Communications and a board director for the Hispanic IT Executive Council (HITEC). Maria is passionate about STEM opportunities for youth, women in leadership and promoting minority inclusion in the executive ranks. She has received a lot of recognition, including the 2023 Top 100 Latinas by Latino Leaders Magazine and HITEC 100 Leaders for 2022, 2021 and 2020. Connect with us on our social media: Instagram and LinkedInMore from Alisa Manjarrez: Instagram and LinkedInMore from Courtney Copelin: Instagram and LinkedInMore from Dr. Merary Simeon: Instagram and LinkedInLearn more at www.whatrulespodcast.com.

Telecom Radio One
320- Yousif Asfour on International IT Leadership and Innovation

Telecom Radio One

Play Episode Listen Later Sep 2, 2024 49:15


Yousif Asfour Yousif Asfour serves as the Chief Innovation and Transformation Officer at American University of Beirut. With a background in hardware engineering and international IT leadership, Yousif brings a unique perspective to driving IT innovation in higher education. He is co-author of the book “From Geek to Lead: A Techie’s Guide to Leadership” and...

That's Total Mom Sense
Kanika Chadda Gupta: Finding My Calling After Motherhood

That's Total Mom Sense

Play Episode Listen Later Jul 4, 2024 35:15


On Kanika's special birthday episode (July 4th - independence day!) brought to you by Bright Horizons, the tables are turned. Kanika is interviewed by the co-hosts of the Work-Life Equation podcast, Priya Krishnan (Chief Digital and Transformation Officer, Bright Horizons) and Paul Sullivan (The Company of Dads). She shares how she pivoted in her media career from television news to the digital world, gave birth to Irish triplets (twins + 1) and how motherhood didn't end her career, it catalyzed a new one in which she found her calling - her podcast and community, That's Total Mom Sense. Learn more about your ad choices. Visit megaphone.fm/adchoices

Color Forward
92. Getting Ahead at Your Own Speed

Color Forward

Play Episode Listen Later Apr 10, 2024 26:42


If you're comparing yourself to others, wondering if you should be further along in your career, our guest today shares how to get ahead at your own speed. While we're encouraged to advance as quickly as possible, Paula Ramos, Chief Strategy and Transformation Officer, at Kimberly-Clark, believes in the opposite. Paula tells us how she has broken the rules by looking at her career as a sailboat and letting her curiosity guide her.“A sailboat allows me to explore,” says Paula. “And it puts the control on me on how fast I go.” Get off the fast lane and sail your way into a rewarding career with Paula's insight and advice.Theme: Know What You WantEpisode Highlights:Looking at your career as a sailboat vs speedboatDetermining how fast you want to go in your careerHow to find variety within your role and companyForging your own path at every stage of your careerThe trap of comparing yourself to othersAre you a knower or a learner?Mentoring, sponsoring and being an example to othersPaula's Bio: Paula Ramos is the Chief Strategy & Transformation Officer for Kimberly-Clark Corporation, where she has global responsibility for the company's enterprise strategy and the transformation initiatives designed to accelerate growth and value creation. Paula's ambition is to fuse commercial instinct, pragmatism, technology and market insight to navigate ambiguity, champion consumer experience, and enable sustainable growth. With empathy, collaboration, and a passion for unlocking human potential, she builds inclusive teams that play to win and leave their mark upon the world.Prior to joining Kimberly-Clark in 2021, Paula was a partner at McKinsey & Company. In her 18 years at McKinsey, she advised some of the world's largest consumer goods manufacturers, retailers, and pharmaceutical companies on finding new sources of growth, transforming business portfolios, driving commercial and culture transformations, and building lasting competitive advantages. She led the firm's global consumer health practice and played pivotal roles in McKinsey's inclusion and diversity programs.A native Brazilian, Paula holds an MBA from Harvard Business School, and a Magna Cum Laude high honors degree in Commerce from McGill University. She lives in New Jersey with her husband and two daughters.Connect with us on our social media: Instagram and LinkedInJoin our LinkedIn community where we discuss rule-breaking strategies for multicultural women.More from Alisa Manjarrez: Instagram and LinkedInMore from Courtney Copelin: Instagram and LinkedInMore from Dr. Merary Simeon: Instagram and LinkedInLearn more at www.whatrulespodcast.com.

The Shameless Mom Academy
851: Priya Krishnan: Childcare Culture Shifter and Culture Shaper

The Shameless Mom Academy

Play Episode Listen Later Feb 21, 2024 49:51


Priya Krishnan, Chief Digital, and Transformation Officer at Bright Horizons, is an entrepreneur who founded India's leading child care and schooling service provider with more than 150 company-owned, company-operated centers across the country. At Bright Horizons, she leads client relationships for the US, International M&A, and innovation projects. Priya joined Bright Horizons after founding and running KLAY, a high-quality childcare organization, which has grown to become India's largest child care. She initially started the business to enable women to return to work after childbirth. She won numerous entrepreneurship recognition awards, as her startup venture expanded to 180 company-owned, company-operated centers across the country, staffed with empowered employees taking care of more than 16,000 children. Priya's company went on to provide high-quality child care services onsite, and worked with varying workplace models to help companies create employee solutions. Priya also founded a not-for-profit school for marginalized children which has been recognized worldwide for its pedagogy and approach to blended learning. Priya has had a global career in IT consulting across Singapore, New York, and London, working with companies including Accenture, PwC, EDS, and HP. She holds a bachelor's degree in computer engineering and has an MBA from London Business School. Listen in to hear Priya share: Her life mantra: Failing fast, feeling deep, and learning fast What inspired her work to build a childcare system in India - leading her to become a sought-after visionary and national leader in childcare Her contribution to set a national standard of 6 months maternity leave in India and a national mandate for companies to provide childcare How alignment in values has impacted her career trajectory and called her to build a career around intergenerational family systems  Why childcare is a critical component of cultural infrastructure - and how childcare is a triple bottom line impact in terms of how it positively or negatively impacts the entire society Her invitation to design work around life vs life around work Links mentioned: Listen to Priya's Podcast: The Work-Life Equation Connect with Bright Horizons: https://www.brighthorizons.com/ Bright Horizons on IG Bright Horizons on FB Bright Horizons on LinkedIn Priya on LinkedIn Priya on Twitter/X We love the sponsors that make this show possible! You can always find all the special deals and codes for all our current sponsors on our website: https://shamelessmom.com/sponsor Interested in becoming a sponsor of the Shameless Mom Academy? Email our sales team at sales@adalystmedia.com Learn more about your ad choices. Visit megaphone.fm/adchoices

The Thoughtful Entrepreneur
1818 - Harnessing Technology for Human Impact with Amy Salcido

The Thoughtful Entrepreneur

Play Episode Listen Later Feb 12, 2024 22:39 Transcription Available


In this episode of the Thoughtful Entrepreneur, your host Josh Elledge speaks with the President of Kyndryl, Amy Salcido.Kyndryl's journey is a fascinating one. Born from a spinoff, this company hit the ground running as a $19 billion business. Yet, despite its size, Kyndryl has managed to maintain the agility and culture of a startup. Amy shared with me the excitement of fostering an environment that encourages entrepreneurial thinking and the importance of having a team that's fully engaged in the company's transformational journey. It's a heartwarming reminder that the backbone of any successful business transformation is its people.At its core, Kyndryl is an IT consulting and services company that keeps the world's essential systems running—from banking to aviation, and everything in between. Their focus is not on IT for its own sake but on leveraging technology to solve the most pressing business challenges. Amy's passion was palpable as she spoke about the honor of being integral to their customers' daily operations, emphasizing the real-world impact of their work on individuals' lives.Key Points from the Episode:Kyndryl, an IT consulting and services companyKyndryl's commitment to inclusion, diversity, and equityKyndryl's focus on culture, people, and entrepreneurial spiritKyndryl's role in running mission-critical systems worldwideExamples of Kyndryl's client relationships and impact on industries such as healthcare, airlines, and technologyKyndryl's services in providing IT and tech-related solutions, consulting, and system managementKyndryl's use of technology, AI Ops, and Control Bridge to provide proactive recommendations and insights to clientsAbout Amy Salcido:Amy Salcido serves as the President of Kyndryl US, adopting a people-centric leadership approach to guide diverse and high-performing teams in tackling complex business and IT challenges. With a career marked by collaboration with global brands, Salcido has garnered trust from C-suite executives by introducing innovative solutions and leading with empathy. Previously the Chief Customer Engagement & Transformation Officer, and General Manager of Consumer & Travel at Kyndryl, she forged meaningful relationships in retail, consumer products, travel, transportation, and logistics. Committed to fostering allyship, Amy champions Inclusion, Diversity, and Equity initiatives, emphasizing the unlocking of individual potential for organizational growth. An advocate for employee well-being, she believes prioritizing individuals' holistic development drives creativity and skills enhancement. Amy, currently based in New York City, brings a wealth of experience and a global perspective, reflecting her passion for travel and having lived in various parts of the world.About Kyndryl:Kyndryl is a premier global company with a commitment to designing, running, and managing cutting-edge and reliable technology infrastructure. As an independent and focused entity, Kyndryl builds on its foundation of excellence by adopting innovative approaches, collaborating with strategic partners, investing in its business, and working closely with customers to unlock potential. With 90,000 highly skilled employees worldwide, Kyndryl serves 75 of the Fortune 100, showcasing its extensive experience. The company's core purpose is to advance the vital systems that drive human progress. By ensuring the health of digital ecosystems, Kyndryl enables adaptability and continuous growth, opening up a world of possibilities for individuals and businesses...

Becker’s Healthcare Podcast
Peter Chang, Senior Vice President and Chief Transformation Officer at Tampa General Hospital

Becker’s Healthcare Podcast

Play Episode Listen Later Jan 22, 2024 19:37


In this episode, Peter Chang, Senior Vice President and Chief Transformation Officer at Tampa General Hospital discusses key insights into his background, his focus on quality and cost, excitements & nerves going forward in 2024, and much more!

Part-Time Genius
Spearheading More Productive Healthcare through People-Centric Process and Technology: Peter Fleischut, M.D.; Group Senior Vice President and Chief Information and Transformation Officer, NewYork-Presbyterian

Part-Time Genius

Play Episode Listen Later Jun 27, 2023 25:43


In the medical field, the ability to transfer and interpret data in real time can be the difference between life and death. That data needs to be of high quality, moved at a high speed, and handled with the highest safeguards possible to ensure patients and their providers can receive and provide the most effective care. Building the processes that manage this ecosystem is a constantly evolving challenge.     In this episode of The Restless Ones, I sit with Peter Fleischut, Chief Information, and Transformation Officer at New York-Presbyterian Hospital, who is actively deploying innovative approaches and solutions in a field too often known for lagging behind. From remote monitoring and robotics to telemedicine and the modernization of medical records, unpredicted connectivity is creating an entirely new way to care for patients. Whether overseeing annual telemedicine visits' growth from 1,000 to over 1,000,000, simplifying the record and prescription process, or building the backbone that will ultimately allow for multimodal data transmissions, Peter's work is life-changing and saving.See omnystudio.com/listener for privacy information.