Process Breakdown Podcast (audio)

Last Updated on May 21, 2025 by Owen McGab Enaohwo Gary Winter and Tisha English share a common interest in enhancing the operations at Lawvex, a full-service trust and estate law firm. Gary and Tisha, the Managing Attorney and Chief Operating Officer, respectively, were no strangers to implementing technology in their organization. But the basic […] The post How Lawvex Empowered Its Employees for Growth by Creating a Centralized Knowledge Base appeared first on SweetProcess.

Last Updated on May 15, 2025 by Owen McGab Enaohwo Andrew Dale is the technical director at CloudTech24, a managed IT services provider. He ensures that organizations get the utmost value from outsourcing their IT needs to his team so they can focus on the fine details of running their businesses.  The services Andrew and […] The post How CloudTech24 Strengthened Its Workforce With Effective Documentation appeared first on SweetProcess.

Last Updated on May 10, 2025 by Owen McGab Enaohwo Amber Lehmann, co-owner and manager of Mesquite Chiropractic & Injury, spent over two decades manually documenting procedures within her practice. She struggled to single-handedly train new employees from scratch whenever experienced staff resigned, due to the absence of proper documentation.  Determined to improve business operations, […] The post How Mesquite Chiropractic & Injury Eliminated Decades of Inefficiencies in Months With Effective Documentation appeared first on SweetProcess.

There's no limit to what an organization can achieve with the right people. As the chief operating officer at City Year, a nonprofit, Dr. John Tupponce accomplishes the organization's goals by cultivating an inclusive team culture. In this episode of the Process Breakdown Podcast, Dr. John Tupponce speaks with the host, Chad Franzen, about how […] The post Building Effective Teams in a Competitive Market appeared first on SweetProcess.

People are an essential asset of any business. How you manage them determines your organization's outcome. As the chief operating officer (COO) at Caresyntax, a surgical healthcare software and data solutions provider, Tim Lantz implements an operational framework that prioritizes his team and aligns them with the organization's core values.  Tim Lantz is the guest […] The post Aligning Your Team With Your Organization's Core Values for Sustainable Growth appeared first on SweetProcess.

Transitioning from his role as the chief executive officer to the chief operating officer at thoughtbot, a software design and development agency, Chad Pytel enhances the organization's operations across its remote locations by streamlining its workflow and providing the teams with the tools they need to be efficient at their jobs. Chad Pytel is the […] The post Creating a Standard Framework for Remote Team Success appeared first on SweetProcess.

Feedback helps in creating better products and services. But if you aren't careful, you might waste time and resources implementing misaligned feedback. As the chief operating officer at Rhumbix, a construction software platform, Drew DeWalt adopts a systematic approach to developing products that resonate with the organization's goals. Drew DeWalt is the guest in this […] The post Growing Your Business With Relevant Feedback appeared first on SweetProcess.

Effective documentation gives businesses a clear blueprint for operations. As the chief operating officer at Bitcoin IRA, a financial services platform, Chris Kline implemented regulatory standards and scaled up operations in the organization by documenting their processes. Chris Kline is the guest in this episode of the Process Breakdown Podcast. He speaks with host John […] The post Scaling Your Business With Effective Documentation appeared first on SweetProcess.

The quality of your team can either make or break your business expansion. Coming on board as a chief operating officer at Localize, a real estate tech-focused company, Omer Granot was saddled with the responsibility of expanding the organization from its base in Israel to the United States. So he mapped out an effective strategy […] The post Emerging Into New Markets With Results-Driven Strategies appeared first on SweetProcess.

Continuous improvement is the pathway to sustainable business growth. As the chief operating officer at dscout, a consumer-insight company, Chip Hardt sets the pace for continuous improvement by creating systems for eliminating waste. He explains how each project depends on the next and taking the time to identify bottlenecks is essential to optimize processes. Finishing […] The post Debottlenecking Processes for Improved Operations appeared first on SweetProcess.

As the regional director of operations at Castle Group, Ryan Johnson understands the relationship between employee motivation and customer satisfaction. He prioritizes the well-being of his team members so they can deliver their best. Ryan Johnson is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen about the […] The post Managing Employee Needs for Improved Business Operations appeared first on SweetProcess.

Success in business is most achievable when the entire team is on the same page. Doubling as co-founder and chief operating officer at DrChrono, a healthcare software provider, Daniel Kivatinos understood that he needed the cooperation of his team members to achieve the organization's goals. So he created effective systems to carry everyone along in […] The post Driving Success via a Collective Team Effort appeared first on SweetProcess.

Effective customer service is a collective effort of every employee. Rajaa El Oualidi brings her wealth of experience in customer service to the table as a senior director of operations at UDR, a real estate investment trust (REIT) company. She created a system that requires team members to be a part of the customer satisfaction […] The post Developing a Customer Service–Conscious Team for High Performance appeared first on SweetProcess.

As the chief operating officer and founding member at Flyhomes, a real estate agency, Ryan Dibble adopts a customer-centric approach in his operations with an emphasis on effective problem-solving. Ryan is the guest in this episode of the Process Breakdown Podcast. He shares his experience with host Chad Franzen about creating an enabling business environment […] The post Building Customer Trust With Effective Problem Solving Skills appeared first on SweetProcess.

Gaps in an organization's operations reflect in its sales and lead to low revenues. As the director of operations at Corvia, a payment solutions provider, Carlos Amaya streamlines the organization's operations and offers strong support to the sales team for higher efficiency and increased revenue generation. Carlos Amaya is the guest in this episode of […] The post Increasing Business Profits With Sales-Driven Operations appeared first on SweetProcess.

Employee motivation acts as a driving force for an organization's success. As the hospital administrator at Arkansas Children's Northwest, AnneMarie Witecki implements processes that enhance employee motivation and measure employee performance objectively. AnneMarie Witecki is the guest in this episode of the Process Breakdown Podcast. She speaks with host Chad Franzen about strategies for employee […] The post How to Identify and Develop Competent Leaders Among Your Team appeared first on SweetProcess.

A motivated and devoted team is the best arsenal for managing and conquering a crisis. As the chief operating officer at Rady Children's Hospital, Dr. Nicholas Holmes manages the organization's operations with a people-centric approach for collective success. Dr. Nicholas is the guest in this episode of the Process Breakdown Podcast. He speaks with host […] The post Overcoming Crises With Team Engagement and Motivation appeared first on SweetProcess.

A great customer experience builds trust and loyalty for long-term engagement. As the chief operating officer at Zenefits, a workflow software, Isaac Vaughn implemented processes to continuously improve the customer experience for maximum satisfaction. Isaac Vaughn is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen about how […] The post Improving the Customer Experience With the Right Processes appeared first on SweetProcess.

Scaling business operations is counterproductive without the right systems and resources. The chief operating officer at ThriveDX, Rohit Sharma, adopts a systematic approach to scaling the organization's operations effectively. Rohit Sharma is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen on the importance of automation, structuring, and […] The post Scaling Your Operations Systematically for Optimal Performance appeared first on SweetProcess.

Making a career shift from the public sector to the private sector, Mike McCarthy finds that trust is a constant variable for success. As the chief financial and chief operating officer at Northern Essex Community College, he creates a conducive environment and implements the right systems to earn the trust of his team members and […] The post Building a Conducive Environment for Collective Success appeared first on SweetProcess.

As the managing director at All Residential Real Estate, Perry Beebe is committed to offering his clients the best property management services. The constant changes in the real estate industry call for regular updates to the business process. However, the paper-based checklists on the ground initially were ineffective in meeting the documentation needs. They were […] The post How All Residential Real Estate Built a More Efficient Workforce by Streamlining Its Operations appeared first on SweetProcess.

Are you confident in your team's ability to deliver great results on the job? Empowering team members with the right knowledge and equipment enhances their competence.  As the chief operating officer at Jumpstart, Jennifer Templeman engages with prospective employees right from the hiring stage to equip them with all the resources they need to be […] The post Creating a Strong Employee Support System for a Successful Business appeared first on SweetProcess.

Onboarding new employees remotely is challenging for many organizations due to the absence of physical and in-person interactions.   As the chief operating officer at Portfolio Creative, a staffing and recruiting agency, Kristen Harris breaks the barrier of non-physical interactions in the remote onboarding process by creating avenues for virtual engagement.   Kristen Harris is the guest […] The post Onboarding New Employees Remotely With Purposeful Virtual Interactions appeared first on SweetProcess.

As president and financial advisor at Thimbleberry Financial, Amy Walls leads a team of financial experts who help clients manage and grow their money for a purpose. Having standard processes is integral to an organization's success. So Amy created business processes in Microsoft Word documents to enhance their operations. However, her team had difficulty accessing […] The post How Thimbleberry Financial Improved Its Employee Onboarding With Effective Documentation appeared first on SweetProcess.

Manny Cosme is the president and chief executive officer of CFO Services Group, a management accounting firm. Part of his responsibilities is to help small businesses streamline their bookkeeping and accounting needs. Doing these tasks was easier in the early stage of the business. But as the company grew, capturing the nuances of each client […] The post How CFO Services Group Overcame Tribal Knowledge With Effective Documentation appeared first on SweetProcess.

A  high level of staff retention enhances an organization's capacity to accomplish its goals.  As a hospitality business consultant, Natalie DiBattista helps businesses to resolve the biggest challenge of staff retention in the industry.   Natalie DiBattista is the guest in this episode of the Process Breakdown Podcast. She discusses with the host, Chad Franzen, about […] The post Creating a Positive Work Culture to Promote Employee Retention appeared first on SweetProcess.

The culture of “staying in your lane” deprives people of the opportunity to reach their full potential.   As a business leader, David Brownlee avoids playing it safe by charging his team members to push themselves to greater heights in their work. His leadership style of innovation yields results that were once thought to be impossible.  In […] The post Building a Culture of Innovation for Success appeared first on SweetProcess.

As the marketing and customer experience director at Preferred Home Services, Katie Sullivan's top priority is to create repeatable valuable experiences for their customers. Featured on the Inc 5000 list in the past three years, streamlining the organization's operations was essential to managing its fast growth. But the absence of an effective workflow software created […] The post How Preferred Home Services Scaled up by Streamlining Its Operations appeared first on SweetProcess.

Organizational goals are more attainable when teams work together in one accord. As the chief operating officer at Frontpoint, a do-it-yourself home security system, Derek Carder set up systems to foster collaboration and prevent the formation of silos within the team. He adopted a servant leadership style to understand employees' pain points and identify loopholes […] The post Cultivating a Collaborative Culture to Achieve Common Goals appeared first on SweetProcess.

Is your organization leveraging collaboration for success?  After joining a team of nine partners at AO, a full-service architectural services firm, Brendan Farrell's top priority was to synchronize the organization's operations. He created opportunities for the partners to combine their expertise through effective collaborations toward accomplishing the organization's goals.  Brendan Farrell is the guest in this […] The post Cultivating a Collaborative Culture in Your Team for Greater Success appeared first on SweetProcess.

Are you running your business based on data or assumptions? A business that isn't data-driven is vulnerable to risks. As the head of operations analytics at Calpine, an integrated energy company, Rajeev Aluru streamlines the organization's business operations from a data-driven perspective to prevent risks and drive digital transformation. Rajeev Aluru is the guest in […] The post Driving Digital Transformation With a Data-Forward Approach appeared first on SweetProcess.

The ability of medium- to large-size businesses to synchronize their operations gives them a competitive edge. As the chief operating officer at Studio Movie Grill, an experiential theater dining company, Brian Hood maintains operational consistency across the organization's 21 locations. Having the entire team on one page helps them improve their services and mitigate rising […] The post Cultivating a Culture of Consistency in Operations for Continuous Improvement appeared first on SweetProcess.

What are your employees saying about your organization? As director of operations at LCS, Jacob Harder understood that people are the greatest assets of any business. So, he created systems to help his team members be more efficient at their jobs and share their opinions about their work conditions in the organization without fear of […] The post Cultivating Healthy Relationships in Your Team for Collective Success appeared first on SweetProcess.

A business built around its founder suffers sustainability and longevity issues in the founder's absence. As the chief operating officer at ARHomes, Don Whetro had to create systems for the business to thrive after the passing of its founder, Art Rutenberg. Don Whetro is the guest in this episode of the Process Breakdown Podcast. He […] The post Learn to Pivot From a Founder-Led Organization to a Mission-Led Organization appeared first on SweetProcess.

Are your team members making the most of their strengths in their roles? Having worked with people for more than 20 years in his career, Luis Mar Silva understands that people are at their best when they execute roles based on their strengths. As the director of operations at Hilmar Cheese Company, a cheese production […] The post The Impact of Servant Leadership on Business Growth and Development appeared first on SweetProcess.

Is your business ready to step into the spotlight? Having successfully launched two startups, Huzefa Olia understood the importance of laying a good foundation for a business. As the chief operating officer at 1Kosmos, a digital identity management company, he built an efficient team and created effective processes to solidify the organization's operations before coming […] The post Emerge From Stealth Mode by Streamlining Your Startup's Operations appeared first on SweetProcess.

The ability to prioritize and automate tasks helps businesses focus on their core goals for success. As the president and chief operating officer (COO) at Perfect Snacks, a food business that specializes in refrigerated protein snacks, Elizabeth Carter drives growth by aligning the organization's operations with its most important needs to increase efficiency. Elizabeth Carter […] The post Building Competent Teams With Effective Strategies and Systems appeared first on SweetProcess.

Sarah Brenner is the director of quality assurance at Belvidere Community Unit School District 100. Upon taking the role, Sarah had the mandate to streamline the company's operations. Part of that mandate was to make information easily accessible to stakeholders, especially the parents and guardians of the students. For this change to happen, the organization […] The post How Belvidere Community School District Trained a More Efficient Staff With Effective Business Process Documentation appeared first on SweetProcess.

Branch operations manager Sarah Beach and certified financial planner Elian Levatino are part of the leadership team at Benchmark Wealth Management, a financial advising firm.  With a strong team of financial experts, the organization was growing at lightning speed using a team-based approach to financial planning. But there was a missing piece in its operations […] The post How Benchmark Wealth Management Streamlined Its Operations With the Right Process Documentation Software appeared first on SweetProcess.

What are the most important things to customers? Answering this question effectively is the best way to provide customer satisfaction. As general manager and chief operating officer at Uncommon Goods, Brian O'Connor built a customer-centric system to drive growth. He's constantly implementing new strategies to improve their operations and deliver exclusive items to consumers. The […] The post Understanding the Customer's Priorities for Better Satisfaction appeared first on SweetProcess.

Employees sometimes need more than their take-home pay to go the extra mile in accomplishing organizational goals. As the chief operating officer at NinjaHoldings, a digital lending platform, Jack Snitkovsky doesn't only streamline the organization's operations. He also enhances employee engagement. He set up processes to reward employee performance with the right incentives.  Jack Snitkovsky […] The post Increasing Team Performance With Incentives appeared first on SweetProcess.

The formative years of a business can either make or break it.  As head of growth at LULA, Rafi Benzaquen channels his expertise in business operations to establish a strong growth framework for the early-stage intertech startup. From building an efficient team to identifying the right products, Rafi is gradually scaling up the organization. The […] The post Positioning Your Startup for Sustainable Growth appeared first on SweetProcess.

Does your team have the right values to successfully navigate change? Having served in the military, Dave Davies understands that there's no limit to what a team can achieve with a positive attitude. As the chief operations officer at Force Management, he prioritized the character of potential team members over their experience when hiring for […] The post Prioritizing Character Over Experience for Sustainable Growth appeared first on SweetProcess.

Leading large and diverse teams spread across the United States is challenging. Servant leadership sets a precedent for the entire organization. As the chief operating officer at Versa Integrity Group, a fast-growing asset integrity management company, Anthony Chaney is responsible for about 1,000 employees and more than 300 customers out of 23 locations in the […] The post Growing Your Team With a Servant Leadership Style appeared first on SweetProcess.

Launching new products into the market can be a challenging process, with competitors employing every marketing strategy possible to keep new entrants at bay. Carleen Pan makes complex marketing issues look easy with her problem-solving skills. Joining the team at VIDERI, she helped the organization launch new products and streamline its operations by implementing effective […] The post Streamlining Marketing Operations for Successful Product Launch appeared first on SweetProcess.

Have you empowered your team with the right tools to excel in their jobs? Adopting effective workflow tools is necessary to thrive in a competitive market. As the chief operating officer at How To MANAGE a Small Law Firm, Alejandra Leibovich was adamant about not leaving room for human errors. She leveraged her expert design […] The post Minimizing Human Error With Custom Software for Higher Efficiency appeared first on SweetProcess.

A global economy calls for an inclusive security framework beyond the physical environments of a single workplace or nation to mitigate risks. Both physical and digital threats have continued to increase, and there is a need to develop a comprehensive security standard. From serving as a military officer to providing security detail to individuals and […] The post Securing Your Assets With Effective Physical and Digital Risk Management appeared first on SweetProcess.

Managing a medical practice successfully requires a strong support system. As the chief operating officer at Associates for Women's Medicine, Dana Karanik combines her nursing and business experience to build the ideal team and system for scaling the organization. She ensures the safety of the organization's employees and patients, especially in the face of COVID-19.  […] The post Cultivating a Positive Culture for Sustainable Growth appeared first on SweetProcess.

The restaurant industry was one of the industries most impacted by the COVID-19 pandemic. As the chief operations officer at Bottleneck Management, Mark Gray was saddled with the responsibility of keeping the business intact during the pandemic.  In this episode of the Process Breakdown Podcast, the host, John Corcoran, speaks to his guest Mark Gray […] The post Aligning Your Team With Your Business Goals for Sustainable Growth appeared first on SweetProcess.

Driven by a passion to administer care, Richard Mabe earned a nursing license and found his niche in operations while working at Waltonwood Senior Living. As regional director of operations at Waltonwood Senior Living, Richard successfully managed the communication chain at the organization during the COVID-19 pandemic. In this episode of the Process Breakdown Podcast, […] The post Implementing Effective Communication Processes in a Major Crisis appeared first on SweetProcess.

Starting his career as an entry-level logistics consultant in 2016, Josh Brawley has risen to the position of chief operating officer of FWF (previously Fifth Wheel Freight) through hard work and dedication. As a leader managing a diverse team, Josh understands that people are the biggest investments in an organization. FWF management emphasizes the importance […] The post Building Your Team From a Cultural Perspective for Success appeared first on SweetProcess.