Podcasts about sweetprocess

Last Updated on May 21, 2025 by Owen McGab Enaohwo Gary Winter and Tisha English share a common interest in enhancing the operations at Lawvex, a full-service trust and estate law firm. Gary and Tisha, the Managing Attorney and Chief Operating Officer, respectively, were no strangers to implementing technology in their organization. But the basic […] The post How Lawvex Empowered Its Employees for Growth by Creating a Centralized Knowledge Base appeared first on SweetProcess.

Last Updated on May 15, 2025 by Owen McGab Enaohwo Andrew Dale is the technical director at CloudTech24, a managed IT services provider. He ensures that organizations get the utmost value from outsourcing their IT needs to his team so they can focus on the fine details of running their businesses.  The services Andrew and […] The post How CloudTech24 Strengthened Its Workforce With Effective Documentation appeared first on SweetProcess.

Last Updated on May 10, 2025 by Owen McGab Enaohwo Amber Lehmann, co-owner and manager of Mesquite Chiropractic & Injury, spent over two decades manually documenting procedures within her practice. She struggled to single-handedly train new employees from scratch whenever experienced staff resigned, due to the absence of proper documentation.  Determined to improve business operations, […] The post How Mesquite Chiropractic & Injury Eliminated Decades of Inefficiencies in Months With Effective Documentation appeared first on SweetProcess.

If you can create an information product for potential clients to get a meaningful result, they will trust you more and possibly hire you later for full-scope work. Many lawyers are now productizing their legal services, and in this episode, we discuss why you should do this, the best way to start, and the small hurdles to surmount to make it happen in your practice. Show Notes The story of entrepreneur Ted Nicholas who made millions selling corporate forms Joey Vitale's presentation at Small Firm Bootcamp Special link to SweetProcess (giving you a 28-day free trial and the ability to accept my template docs if you email me to request them) The 80/20 Principle: The Secret of Achieving More with Less, by Richard Koch Richard Koch on Mastering the 80/20 Principle (Tim Ferriss's interview with Richard Koch) 80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More, by Perry Marshall Effortless: Make it Easier to Do What Matters Most, by Greg McKeown Essentialism: The Disciplined Pursuit of Less, by Greg McKeown The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results, by Gary Keller My Substack email newsletter: The 80/20 Principle (not just for lawyers). My Law Firm Systems Workshop (enrollment is open now) Join the '80/20 Inner Circle' - a discussion group for business-minded lawyers. Thanks to Our Sponsors "ChatterBoss is an incredible remote executive assistant company that helps solopreneurs and small businesses grow quickly and save money. Your dedicated ChatterBoss assistant can help you with case management, billing support, email optimization, social media, process building, automation, and more. They even have on-demand paralegals and legal assistants.  The service is customized to your budget and is on-demand, so you can work with your assistant as much or as little as you need throughout the week. The minimum monthly spend for a dedicated executive assistant is only $200/month.   The best way to get started is to schedule a free consultation and find out exactly how the service works. Click this link to schedule a free 30-minute call, and you'll get a special 15% discount when you sign up with ChatterBoss." Smith.ai is an amazing virtual receptionist service that specializes in working with solo and small law firms. When you hire Smith.ai, you're hiring well-trained, friendly receptionists who can respond to callers in English or Spanish.   If there's one great outsourcing opportunity for your practice, this is it. Let Smith.ai have your back while you stay focused on your work, knowing that your clients and prospects are being taken care of.   Plans start at $210/month for 30 calls, and pricing starts at $140 for 20 chats, with overage at $7 per chat. They offer a risk-free start with a 14-day money-back guarantee on all receptionist and live chat plans, including add-ons (up to $1000).   And they have a special offer for podcast listeners where you can get an extra $100 discount with promo code ERNIE100. Sign up for a risk-free start with a 14-day money-back guarantee now (and learn more) at smith.ai.   EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.   He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their businesses and impact the world.  

Managing a law practice doesn't have to be as hard as many lawyers make it. I've gotten some interesting questions about this topic, so in this episode, you'll learn more about how to make major improvements more easily. Show Notes The 80/20 Principle: The Secret of Achieving More with Less, by Richard Koch Richard Koch on Mastering the 80/20 Principle (Tim Ferriss' podcast interview with Richard Koch) 80/20 Sales and Marketing: The Definitive Guide to Working Less and Making More, by Perry Marshall Effortless: Make it Easier to Do What Matters Most, by Greg McKeown Essentialism: The Disciplined Pursuit of Less, by Greg McKeown The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results, by Gary Keller Loom (free for up to 25 videos of no longer than 5 minutes) Voxer (the frictionless way to communicate without having phone calls) SweetProcess (link to get 28-day free trial) My Loom video on why SweetProcess is a better deal in terms of cost My Substack email newsletter: The 80/20 Principle (not just for lawyers). My Law Firm Systems Workshop (enrollment is open now) Join the '80/20 Inner Circle' - a discussion group for business-minded lawyers. Thanks to Our Sponsors "ChatterBoss is an incredible remote executive assistant company that helps solopreneurs and small businesses grow quickly and save money. Your dedicated ChatterBoss assistant can help you with case management, billing support, email optimization, social media, process building, automation, and more. They even have on-demand paralegals and legal assistants.  The service is customized to your budget and is on-demand, so you can work with your assistant as much or as little as you need throughout the week. The minimum monthly spend for a dedicated executive assistant is only $200/month.   The best way to get started is to schedule a free consultation and find out exactly how the service works. Click this link to schedule a free 30-minute call, and you'll get a special 15% discount when you sign up with ChatterBoss." Smith.ai is an amazing virtual receptionist service that specializes in working with solo and small law firms. When you hire Smith.ai, you're hiring well-trained, friendly receptionists who can respond to callers in English or Spanish.   If there's one great outsourcing opportunity for your practice, this is it. Let Smith.ai have your back while you stay focused on your work, knowing that your clients and prospects are being taken care of.   Plans start at $210/month for 30 calls, and pricing starts at $140 for 20 chats, with overage at $7 per chat. They offer a risk-free start with a 14-day money-back guarantee on all receptionist and live chat plans, including add-ons (up to $1000).   And they have a special offer for podcast listeners where you can get an extra $100 discount with promo code ERNIE100. Sign up for a risk-free start with a 14-day money-back guarantee now (and learn more) at smith.ai.   EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.   He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their businesses and impact the world.  

What started as a problem in his agency business eventually became an idea and product to help other companies manage their processes and procedures. In this episode, Owen and Kyle discuss product discovery, customer interviews, and process documentation. Owen McGab EnaohwoOwen is the CEO and Founder of SweetProcess which helps enable company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies.Links from the Show:Extended Trial: sweetprocess.com/productbydesignLinkedIn: Owen McGab EnaohwoBooks: Built to Sell, Work the System, The GoalMore by Kyle:Follow us on Twitter: Product by Design, Kyle, and Product ThinkingFollow us on Tiktok: Product by Design, Kyle, and Product ThinkingSign up for Kyle's Product Thinking Newsletter for more updates.Kyle's writing on MediumProduct by Design on MediumLike our podcast, consider Buying Us a Coffee

Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. In our conversation, Owen explains why businesses with well-defined processes and procedures outperform businesses that don't. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more. Thanks so much for listening and for your ongoing support of my creative work and this podcast! = = = = = Take Sweet Process for a test drive with Owen McGab Enaohwo here Recommended Book: Built to Sell by John Warrillow = = = = = My latest book, The Far Unlit Unknown -- is available now! Grab your copy here = = = = = The Team here at PYP has put together another uplifting, insightful, and inspiring show for you today. Our goal is to bring you timely, relevant, and useful conversations so that you can experience more success, energy, and life on your leadership journey. Here are a few ways I can help you: Share this episode with one person who could use a boost of inspiration and positivity today. Bring me in to speak at your next event. Book a free call with me today to discuss that book you finally want to write in this year.

Owen McGab Enaohwo is the Co-founder and CEO of SweetProcess, a tool that makes documenting standard operating procedures and tasks easy and efficient. Owen is responsible for making sure that you enjoy using SweetProcess to systematize the operations of your rapidly growing company. He is experienced in the internet industry and previously was the CEO of H.Y.V.A. In this episode… Endless tabs and unorganized documents on how to run your brand can be stressful. How can you easily share standard operating procedures across your brand and make them accessible from one place? Owen McGab Enaohwo helped create a tool to organize your best standard operating procedures (SOPs) that runs the gamut. His tool helps businesses easily access documents with just a few clicks of a mouse, making onboarding and everyday practices smooth. When you have an SOP in place, you're opening the door for innovative thinking and improvement. Are you ready to revamp your systems? In this episode of the Quiet Light Podcast, Joe Valley sits down with Owen McGab Enaohwo, Co-founder and CEO of SweetProcess, to discuss how launching a standard operating procedure can aid in the growth of your company. Owen talks about organizing and documenting processes, why you need a minimum viable procedure for your business, and enhancing searchability features. 

Listen in as I interview Chris Castillo, EOS Implementer.  Chris shares his experience of becoming a solo practitioner after being a part of a huge growth as co-founder of The Life Coach School.  We pull back the curtain and Chris shares the challenges we all face when we think we have to run a small business on our own.   Chris is an EOS Implementer and lives in Dallas.  He works with companies that are ready to grow and get the help that they need so that their businesses thrive by putting the right people in the right spots.  ABOUT CHRIS: I help Entrepreneurs & Entrepreneurial Leaders get more of what they want from their businesses. I do that by providing a complete system with simple tools to help you do 3 things we call vision, traction, healthy. For more: click EOS - Worldwide Link in Experience section or email: chris.castillo@eosworldwide.com. Proven expertise in EOS facilitation, Small-Medium sized Business Planning, Technical Training, Business Development & Operations Management, Client Services, Project Management, Technical Product Marketing, Software/Hardware Product Management, Customer Service/Support. Specialties: Extensive knowledge of Windows/Macintosh OS, MS Office applications, SaaS applications (GSuite, Slack, SweetProcess, Basecamp, Asana, Dropbox), Google Ad and Analytics, CRM (OntraPort), Web Development Applications (WordPress, Membership sites, WishList, GoDaddy), Desktop/Portable Computer/Tablet Networking, Data Storage & Peripherals. You can connect with Chris on LinkedIn: https://www.linkedin.com/in/chriscastillo1/

My guest today says: “Your procedures do not need to be an encyclopedia with all the details.”  Joining me today is Owen McGab Enaohwo. Owen is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies.  Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more.  Here are three reasons why you should listen to the full episode:  How to stop doing it all yourself, delegate tasks to employees, and stop being the biggest bottleneck in your businesses!  How to get your employees excited to help document your company's Standard Operating Procedures (SOPs).  How to install and cultivate a culture of continuous improvement in the minds of your employees.  RESOURCES:   Subscribe to my weekly newsletter – The Influence Bulletin  The Influence Alliance — A business-building community for changemakers who want to build a sustainable and scalable business they love.  The Influence Alliance Free Podcast Series  How to Become Distinguishable, Uncopyable and Irresistible Masterclass   Are you struggling to be known as a trusted authority in your industry? Book a time to chat with Annemarie. Connect with Owen: Email |Website | LinkedIn About Owen: Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more.  Enjoy This Podcast? If you enjoyed today's episode of the Ambitious Entrepreneur Podcast, then hit subscribe now!  Post a review and share it! If you learned something by tuning into this podcast, do not hesitate to write a review and share it with your friends, so they can find out more about how to generate returns from a Google Ads account.  For more updates and episodes, visit the Ambitious Entrepreneur Show website. You can also subscribe through Apple Podcasts, Google Podcasts, Spotify, Stitcher, Email, RSS, and more!  You can also follow us through Facebook.  Want to build a scalable business you are passionate about? Join The Influence Alliance – the Business Building Community for Change Makers.  Want to launch your own Thought Leader Podcast? Access my ‘Are You Ready to Launch Your Podcast' Quiz here, and have a chat with me.  Have any questions? You can contact me through these platforms:  Company website  Instagram  Facebook  Join our Community of Change Makers  Twitter Linkedin  To staying ambitious,  Annemarie The post [Ep#375] How to stop being the biggest bottleneck in your businesses appeared first on The Ambitious Entrepreneur Podcast Network   Learn more about your ad choices. Visit megaphone.fm/adchoices

Getting your processes dialed and optimizing the processes you have to do again and again is key to scale.   Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate to quickly document and/or improve their standard operating procedures, processes, and policies.   “There has to be a better way” is the thought that propelled Owen forward in his mission to improve employee onboarding. He took the time to interview potential customers about what they needed, and how he could provide a solution in the best way possible.   Identifying and documenting recurring processes is a critical first step to scaling up. Determine if they are income-generating tasks or production, behind-the-scenes tasks. Both have to be attended to, but Owen's advice is to focus on the production side first. If you don't, you're not going to be prepared to meet the needs of your customers as they come in.   SweetProcess makes documenting standard operating procedures easy, and can effectively optimize the efforts of employees so that they don't have to be reinvented time and again. Owen shares several examples of companies that have benefited from using the software consistently over time and highlights the ways that scale happens faster when processes are streamlined.   Interview Links: SweetProcess Try SweetProcess free for 28 days   Resources: 20,000 Scaleups Scaling Up Summits (Select Bill Gallagher as your coach during registration for a discount.) Bill on YouTube Recruiter.com Short List (use code scaleup)   Scaling Up is the best-selling book by Verne Harnish and our team for Scaling Up Coaches (formerly Gazelles). We share how the fastest-growing companies succeed where so many others fail.   Bill Gallagher, Scaling Coach and host of the show, is an international business coach who works with C-Suite leaders to achieve breakthrough growth.   We help leadership teams with the biggest decisions around People, Strategy, Execution, and Cash so that they can Scale Up successfully and beat the odds of business growth. Scaling Up is based on Verne's original best-selling business book, Mastering the Rockefeller Habits.   Did you enjoy today's episode? If so, then please leave a review! Help other business leaders discover the Scaling Up Business Podcast so they, too, can benefit from the ideas shared in these podcasts.  

If you don't know about the 80/20 Principle, you should. Understanding it is the easy part. Implementing it is where the work starts, and in this episode we'll talk about how to leverage the 80/20 principle to create extraordinary transformations in your practice. Show Notes The 80/20 Principle: How to Achieve More with Less, by Richard Koch The Four Hour Workweek, by Tim Ferriss SaneBox (intelligent email filtering using automation) SweetProcess (procedure documentation tool) TextExpander (automated text generation & document creation) The Systems Workshop (starts on Monday, Nov. 28th) The New Working Smarter Course (starts on Monday, Nov. 28th) My 'Inner Circle' - a private online discussion group for solo & small firm lawyers. Thanks to Our Sponsors "ChatterBoss is an incredible remote executive assistant company that helps solopreneurs and small businesses grow quickly and save money. Your dedicated ChatterBoss assistant can help you with case management, billing support, email optimization, social media, process building, automation, and more. They even have on-demand paralegals and legal assistants.  The service is customized to your budget and is on-demand, so you are able to work with your assistant as much or as little as you need throughout the week. The minimum monthly spend for a dedicated executive assistant is only $200/month.   The best way to get started is to schedule a free consultation and find out exactly how the service works. Click this link to schedule a free 30-minute call, and you'll get a special 15% discount when you sign up with ChatterBoss." Smith.ai is an amazing virtual receptionist service that specializes in working with solo and small law firms. When you hire Smith.ai you're actually hiring well-trained, friendly receptionists who can respond to callers in English or Spanish.   If there's one great outsourcing opportunity for your practice, this is it. Let Smith.ai have your back while you stay focused on your work, knowing that your clients and prospects are being taken care of.   Plans start at $210/month for 30 calls and pricing starts at $140 for 20 chats, with overage at $7 per chat. They offer a risk-free start with a 14-day money-back guarantee on all receptionist and live chat plans including add-ons (up to $1000).   And they have a special offer for podcast listeners where you can get an extra $100 discount with promo code ERNIE100. Sign up for a risk-free start with a 14-day money-back guarantee now (and learn more) at smith.ai.   EPISODE CREDITS: If you like this podcast and are thinking of creating your own, consider talking to my producer, Danny Ozment.   He helps thought leaders, influencers, executives, HR professionals, recruiters, lawyers, realtors, bloggers, coaches, and authors create, launch, and produce podcasts that grow their business and impact the world.   Find out more at EmeraldCity

Episode 156 includes: 00:00 How to create a 'moonshot' goal for your MSP 08:05 Why your techs are NOT too busy for new clients 17:58 A social media expert explains how your business can stand out online 35:31 A great book recommendation about creating great processes within your MSP Featured guest: Thank you to Brendan Kane from Hook Point for joining Paul to discuss how an MSP can stand out on social media. Since 2005, Brendan  has helped the largest brands and celebrities in the world reverse engineer how to make content go viral. Brendan and his team at Hook Point have generated 60 billion views and 100+ million followers for the content they have worked on. Connect with Brendan on LinkedIn: https://www.linkedin.com/in/brendanjkane Extra show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of creating a 'moonshot' for your MSP, Paul recommended the book Traction by Gino Wickman: https://www.amazon.co.uk/Traction-Get-Grip-Your-Business/dp/1936661837 Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing Thank you to Owen McGab Enaohwo from SweetProcess for recommending the book The Checklist Manifesto by Atul Gawande: https://www.amazon.co.uk/Checklist-Manifesto-Things-Right-Gawande/dp/1846683149 https://www.linkedin.com/in/owenmcgabenaohwo Subscribe to this podcast using your favourite podcast provider: https://www.audible.co.uk/pd/Paul-Greens-MSP-Marketing-Podcast-Podcast/B08JK38L4V https://podcasts.apple.com/gb/podcast/paul-greens-msp-marketing-podcast/id1485101351 https://www.stitcher.com/podcast/paul-greens-msp-marketing-podcast https://podcasts.google.com/feed/aHR0cHM6Ly93d3cucGF1bGdyZWVuc21zcG1hcmtldGluZy5jb20vZmVlZC9wb2RjYXN0?sa https://music.amazon.co.uk/podcasts/b03a9638-adf4-4491-93f1-569183e079d7/Paul-Greens-MSP-Marketing-Podcast https://open.spotify.com/show/1Hw52ScOg5WvGaBUkaOrI7

This week on the Leadership Podcast, Owen McGab Enaohwo joins Bradley to discuss business processes.  Owen is the CEO and Co-Founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes and policies.  In this episode, he shares with Bradley how documenting processes can be transformative for a business. Tired of being the Bottleneck in your business? Stop Doing it All Yourself. Document all those repetitive tasks that eat up your precious time, so you can grow your team and grow your business.  Club Capital listeners get a free 28 day trial (that's double the time everyone else gets!) with access to all the features of SweetProcess when they visit www.sweetprocess.com/clubcapital

Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more. This episode is shareable because it is practical, insightful and surprising. Shareable Content — Making a Dent in the Universe — To create a new Silicon Valley in Nigeria and connect people and ideas. —Episode Key Takeaway— Install the mindset of continuous improvement for everyone on your team. —To Read— The Goal —To Watch— Making Money from AirBNB —To Listen— Mixergy: ‎Startup Stories - Mixergy on Apple Podcasts —To Learn— Learn more about mental health About Owen Connect Get an extended 28 day trial, just for Shareable listeners: https://sweetprocess.com/shareblepodcast

There's no limit to what an organization can achieve with the right people. As the chief operating officer at City Year, a nonprofit, Dr. John Tupponce accomplishes the organization's goals by cultivating an inclusive team culture. In this episode of the Process Breakdown Podcast, Dr. John Tupponce speaks with the host, Chad Franzen, about how […] The post Building Effective Teams in a Competitive Market appeared first on SweetProcess.

The Season 16 Premiere is here! What will we discuss this week?How to: -overcome being a bottleneck in your business-stop doing it all yourself-properly delegate repetitive tasks-organize workflow-cultivate a winning culture-document procedures at your company-and why you need to think twice about giving up controlling interest.Owen McGab Enaohwo is the CEO and Founder of SweetProcess, which helps enable company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies.SweetProcess- Tired of being the Bottleneck in your business? Stop Doing it All Yourself. Document all those repetitive tasks that eat up your precious time, so you can grow your team and grow your business.He is an experienced Chief Executive Officer with a demonstrated history of working in the internet industry. Strong business development professional skilled in Negotiation, Business Planning, Operations Management, Management, and Business Development.As we are joined by an experienced Chief Executive Officer with a demonstrated history of working in the internet industry, this week's spotlight story at the halfway point will feature another Josh Abramson, founder of many companies, in an article titled “Founder of a $6 Billion Company Came Away With Nothing, and He's OK With It”, and then get Owen's take on it. Follow along here.Welcome to the SEASON 16 PREMIERE! The show travels to Maryland for episode #225 of That Entrepreneur Show- The podcast where founders of companies and brands from around the globe share their entrepreneurial journeys, lessons learned, tips for success, and much more each week since 2019.Guest Website (14 Day Free Trial)For 28 day free trial, head to http://www.sweetprocess.com/thatentrepreneurshowGuest LinkedInEmail: PodcastsByLanci@Gmail.comWebsiteYouTubeShow InstagramHost InstagramFacebookTwitterLinkedInListen to A Mental Health Break Episodes hereFor Digital Editing Inquiries and Potential Podcast Guests: Email: PodcastsByLanci@Gmail.comAdventure by MusicbyAden | https://soundcloud.com/musicbyadenHappy | https://soundcloud.com/morning-kulishow/happy

CEO and Co-founder of SweetProcess is Owen McGab Enaohwo and he is helping small businesses simply their systems and processes. Info: https://www.sweetprocess.com. Learn more about your ad choices. Visit megaphone.fm/adchoices

Welcome to the Use Case Podcast, episode 255. Today we'll be talking to Owen from SweetProcess about the use case or business case for why his customers choose SweetProcess.

Most companies don't realise how many processes are part of their day to day business.  That is until we need to onboard a new team member or even do a task or operation that we haven't done for awhile.Then we face that massive speed bump in trying to figure out what needs to be done - not just generally, but the actual steps we need to take.   That could in completing a process or using software or hardware that we haven't used before - or haven't used for some time.The solution is documenting each process.  The challenge is actually getting team members to do this - not just once, but to continually up date the documentation so that it is current and accurate.In this episode we're going to hear from Owen McGab Enaohwo, CEO & Co-Founder of SweetProcess, a company that enables leadership and team members to more easily document processes so that they can scale their business.What You'll Learn:- How to make process documentation ongoing - without interrupting your workflow.- Why a collaborative approach to documentation can improve both documentation and the processes themselves.- How prioritising process documentation can help companies build much greater efficiency - without having to invest a lot of time or money.USEFUL LINKSConnect with Owen McGab Enaohwo:  https://www.linkedin.com/in/owenmcgabenaohwo/Learn more about SweetProcess: https://www.SweetProcess.comLearn more about The Current Situation in Sourcing:   https://thecurrentsituation.netYour Seat at The Table: A road map to landing guest spots on podcasts:  https://seat.fm/podcastcourseA Seat at The Table podcast website:  https://seat.fm

Episode 147 includes: 00:00 The benefit to your MSP of identifying a 'loss leader' within your service 05:51 The importance of being an adult when a client leaves you 12:54 Great advice about creating measuring objectives, as part of the Ultimate MSP podcast crossover event 15:48 A process expert joins Paul to explain how to easily document the procedures within your MSP 31:38 A book recommendation to help you transition from being a manager to a true leader Featured guests: As part of this month's Ultimate MSP podcast crossover event, thank you to Todd Kane, the host of the Evolved Radio Podcast, for joining Paul to share the best piece of business advice he's ever been given. Todd is an accomplished business leader with 20+ years of experience and runs Evolved Management Consulting, helping managed IT companies increase profit and decrease stress. Find out more about this September's Ultimate MSP podcast crossover event, including the $1000 prize: https://www.paulgreensmspmarketing.com/MSPpodcastcrossover Check out the Evolved Radio Podcast: https://www.evolvedmgmt.com/podcast Connect with Todd on LinkedIn: https://ca.linkedin.com/in/toddakane Thank you to Owen McGab Enaohwo from SweetProcess for joining Paul to discuss how sales can be turned into a series of small simple steps. Owen's easy-to-use software enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more. Connect with Owen on LinkedIn: https://www.linkedin.com/in/owenmcgabenaohwo Extra show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of how to handle a client leaving you, Paul recommended reading the book MSP Secrets Revealed by Mark Copeman: https://www.amazon.co.uk/MSP-Secrets-Revealed-inspiration-practical/dp/B0875Z2JLF Find out more about this September's Ultimate MSP podcast crossover event, including the $1000 prize: https://www.paulgreensmspmarketing.com/MSPpodcastcrossover Thank you to Shoaib Laher from As.a.Service for recommending the book Leading by Sir Alex Ferguson: https://www.amazon.co.uk/Leading-Sir-Alex-Ferguson/dp/1473621178 Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing

Episode 147 includes: 00:00 The benefit to your MSP of identifying a 'loss leader' within your service 05:51 The importance of being an adult when a client leaves you 12:54 Great advice about creating measuring objectives, as part of the Ultimate MSP podcast crossover event 15:48 A process expert joins Paul to explain how to easily document the procedures within your MSP 31:38 A book recommendation to help you transition from being a manager to a true leader Featured guests: As part of this month's Ultimate MSP podcast crossover event, thank you to Todd Kane, the host of the Evolved Radio Podcast, for joining Paul to share the best piece of business advice he's ever been given. Todd is an accomplished business leader with 20+ years of experience and runs Evolved Management Consulting, helping managed IT companies increase profit and decrease stress. Find out more about this September's Ultimate MSP podcast crossover event, including the $1000 prize: https://www.paulgreensmspmarketing.com/MSPpodcastcrossover Check out the Evolved Radio Podcast: https://www.evolvedmgmt.com/podcast Connect with Todd on LinkedIn: https://ca.linkedin.com/in/toddakane Thank you to Owen McGab Enaohwo from SweetProcess for joining Paul to discuss how sales can be turned into a series of small simple steps. Owen's easy-to-use software enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more. Connect with Owen on LinkedIn: https://www.linkedin.com/in/owenmcgabenaohwo Extra show notes: Out every Tuesday on your favourite podcast platform Presented by Paul Green, an MSP marketing expert: https://www.linkedin.com/in/paul-green-msp-marketing/ https://www.paulgreensmspmarketing.com/about/ On the subject of how to handle a client leaving you, Paul recommended reading the book MSP Secrets Revealed by Mark Copeman: https://www.amazon.co.uk/MSP-Secrets-Revealed-inspiration-practical/dp/B0875Z2JLF Find out more about this September's Ultimate MSP podcast crossover event, including the $1000 prize: https://www.paulgreensmspmarketing.com/MSPpodcastcrossover Thank you to Shoaib Laher from As.a.Service for recommending the book Leading by Sir Alex Ferguson: https://www.amazon.co.uk/Leading-Sir-Alex-Ferguson/dp/1473621178 Subscribe to Paul's YouTube channel: https://www.youtube.com/mspmarketing

Owen McGab EnaohwoOwen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies.Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more. 6:56 https://www.sweetprocess.com/sweatequitypodcast   Subscribe, 5 ⭐ And Please Write A Review! Listen, Watch, Review, and Share With A Friend! #tampa #business #podcast #69b2b #girthyroi #sweatequity

Bottlenecks & broken processes not only have a major strain on your team's performance, but also on your company culture.In this episode, Owen McGab Enaohwu shares how you can simplify process improvement & increase employee buy-in also!Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more.Get your 52 Standard Operating Procedure (SOP) Templates for Free:https://www.sweetprocess.com/cblp Contact Owen:Email: Owen@SweetProcess.comWebsite: SweetProcess.comLinkedIn: in/OwenMcHabEnaohwoQuestions about this episode? Topic suggestions for future episodes? Record them using the green Record Podcast Question button at www.baproinc.com/ep130 or send them to culture@businessadvocatespro.com Let's chat about this episode on Twitter: @BAPROINC or IG: @CultureBuildingPROThe Culture Building like a PRO Podcast: Simple ways to transform your company culture... Today!| Company Culture | Culture Building | Organizational Culture | Employee Engagement | Effective Leadership | Servant Leadership |baproinc.com

https://entrearchitect.com/wp-content/uploads/2022/07/OwenMcGabEnaohwo.jpg ()7 Simple Steps for Documenting Your Standard Operating Procedures Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more. This week at EntreArchitect Podcast, 7 Simple Steps for Documenting Your Standard Operating Procedures with Owen McGab Enaohwo. Connect with Owen and learn more about SweetProcess online at https://www.sweetprocess.com/team/ (SweetProcess.com), or follow him on https://www.linkedin.com/in/owenmcgabenaohwo/ (LinkedIn) and https://twitter.com/HYVAssistant (Twitter). https://sweetprocess.ac-page.com/52sopstemplates (Want to get your 52 Sample Standard Operating Procedure templates? Click here…it’s free!) Please visit Our Platform Sponsors https://arcat.com (ARCAT) is the online resource delivering quality building material information, CAD details, BIM, Specs, and more… all for free. Visit ARCAT now and subscribe to http://arcat.com (ARCATECT Weekly and ARCATAlert). http://EntreArchitect.com/Freshbooks (Freshbooks) is the all in one bookkeeping software that can save your small architecture firm both time and money by simplifying the hard parts of running your own business. Try Freshbooks for 30 days for FREE at http://EntreArchitect.com/Freshbooks (EntreArchitect.com/Freshbooks). Visit our Platform Sponsors today and thank them for supporting YOU… The EntreArchitect Community of small firm architects. The post https://entrearchitect.com/podcast/entrearch/7-simple-steps-for-documenting-your-standard-operating-procedures/ (EA466: Owen McGab Enaohwo – 7 Simple Steps for Documenting Your Standard Operating Procedures) appeared first on https://entrearchitect.com (EntreArchitect // Small Firm Entrepreneur Architects).

7 Simple Steps for Documenting Your Standard Operating Procedures Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), […] The post EA466: Owen McGab Enaohwo – 7 Simple Steps for Documenting Your Standard Operating Procedures appeared first on EntreArchitect // Small Firm Entrepreneur Architects.

It's been two years into the pandemic, and many companies are now working remotely. Some have found it to be an easy transition but others found difficulties adjusting their business processes.Today, I talk to Owen McGab Enaohwo, CEO and co-founder of SweetProcess, about how documenting processes can help get better results from this new work setup that a lot of us have adopted, and the process solutions that can help companies thrive in this new normal.There's no doubt about it: the COVID-19 pandemic has changed how we work – possibly FOREVER. Remote working is one of the best and worst things to have come out of the pandemic, depending on how you look at it. Many people are split when it comes to the subject of remote working. Some find it bad for productivity and mental health, while others find it an efficient use of time and resources.But for those who don't believe in remote working, could the real issue just be an inability to command and control their workforces? And for those who do, what process solutions can help optimize remote work possibilities?Owen McGab Enaohwo of SweetProcess offers answers to these questions, and even shares detailed steps to help sufficiently define business processes, and aid in properly documenting processes for a more efficient and effective collaboration among employees, especially when doing remote work.Owen strongly believes that the ability of companies to adapt and thrive in the midst of these changing working conditions all boils down to operating procedures and properly documenting processes.Stay tuned to learn more about getting better results from remote working through the right business processes and process solutions, and gain more insights from Owen McGab Enaohwo of SweetProcess.--------------------CONNECT WITH PETER BOOLKAH:--------------------http://www.Boolkah.comhttps://www.facebook.com/Boolkahhttps://www.instagram.com/pboolkah/https://www.linkedin.com/in/boolkahhttps://twitter.com/boolkah--------------------ABOUT PETER BOOLKAH--------------------Peter Boolkah (AKA The Transition Guy) is the World's #1 Business Transition Coach whose main passion in life is to work with talented and high performing business owners who are in the process of creating exciting, high growth businesses. Peter helps you to navigate and transition through the crucial growth pains that all growing businesses experience making it as painless and exciting as possible.It is important to remember that businesses do not just grow and develop on their own, it is up to us and our teams to make this happen by making every day purposeful. As businesses grow some parts of the journey will be easier than others and most owners do not have all the answers. Starting a business is one of the most exciting things we get to do and we all have aspirations of achieving great things. In fact Peter is yet to meet someone who started a business with the intention of failing.Peter's ultimate life goal is to inspire and empower over 100,000 Entrepreneurs to create long term thriving businesses resulting in the creation of 1,000,000 jobs.So if you are scaling up your business, you're in a business transition period, and want to know more then connect with Peter at Boolkah.com--------------------THE TRANSITION GUY --------------------Peter Boolkah is the World's #1 Business Transition Coach and also known as ‘The Transition Guy'. This YouTube channel and his podcast is where he shares his unique and direct approach to taking back control of your business (and your life) while growing and transitioning your business from one level to the next.As a business owner, transitioning your business is all about setting and reaching your goals as well as business transition planning and process. 

People are an essential asset of any business. How you manage them determines your organization's outcome. As the chief operating officer (COO) at Caresyntax, a surgical healthcare software and data solutions provider, Tim Lantz implements an operational framework that prioritizes his team and aligns them with the organization's core values.  Tim Lantz is the guest […] The post Aligning Your Team With Your Organization's Core Values for Sustainable Growth appeared first on SweetProcess.

The quality of your team can either make or break your business expansion. Coming on board as a chief operating officer at Localize, a real estate tech-focused company, Omer Granot was saddled with the responsibility of expanding the organization from its base in Israel to the United States. So he mapped out an effective strategy […] The post Emerging Into New Markets With Results-Driven Strategies appeared first on SweetProcess.

Transitioning from his role as the chief executive officer to the chief operating officer at thoughtbot, a software design and development agency, Chad Pytel enhances the organization's operations across its remote locations by streamlining its workflow and providing the teams with the tools they need to be efficient at their jobs. Chad Pytel is the […] The post Creating a Standard Framework for Remote Team Success appeared first on SweetProcess.

Feedback helps in creating better products and services. But if you aren't careful, you might waste time and resources implementing misaligned feedback. As the chief operating officer at Rhumbix, a construction software platform, Drew DeWalt adopts a systematic approach to developing products that resonate with the organization's goals. Drew DeWalt is the guest in this […] The post Growing Your Business With Relevant Feedback appeared first on SweetProcess.

Effective documentation gives businesses a clear blueprint for operations. As the chief operating officer at Bitcoin IRA, a financial services platform, Chris Kline implemented regulatory standards and scaled up operations in the organization by documenting their processes. Chris Kline is the guest in this episode of the Process Breakdown Podcast. He speaks with host John […] The post Scaling Your Business With Effective Documentation appeared first on SweetProcess.

Continuous improvement is the pathway to sustainable business growth. As the chief operating officer at dscout, a consumer-insight company, Chip Hardt sets the pace for continuous improvement by creating systems for eliminating waste. He explains how each project depends on the next and taking the time to identify bottlenecks is essential to optimize processes. Finishing […] The post Debottlenecking Processes for Improved Operations appeared first on SweetProcess.

As the regional director of operations at Castle Group, Ryan Johnson understands the relationship between employee motivation and customer satisfaction. He prioritizes the well-being of his team members so they can deliver their best. Ryan Johnson is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen about the […] The post Managing Employee Needs for Improved Business Operations appeared first on SweetProcess.

Success in business is most achievable when the entire team is on the same page. Doubling as co-founder and chief operating officer at DrChrono, a healthcare software provider, Daniel Kivatinos understood that he needed the cooperation of his team members to achieve the organization's goals. So he created effective systems to carry everyone along in […] The post Driving Success via a Collective Team Effort appeared first on SweetProcess.

196: Creating and Documenting the Procedures in your Design Firm WITH Owen McGab Enaohwo   With me on the podcast today is Owen McNab Enaohwo. Owen is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. We will dig in to where to start, how to monitor and improve processes and how to engage your team in the collaboration.    Topics Mentioned: Recurring tasks Continuous improvement Minimum viable procedure Collaborative approach Key Thoughts: Because we're at home, I think companies are even more open to the idea to outsource and to work collaboratively. Or even if you're not outsourcing, we're not necessarily beside each other anymore in the same way. So, we have to find some way to get that information. Michele (8:17)    People think that you have to have all the instructions and everything. I'll say, get rid of that thought, because the most important thing is to have the mindset that it is going to be a continuous improvement thing. You're going to collaborate with your employees, or your staff, or your contractors who are working with you to build this. Owen McGab Enaohwo (11:06)    I have documented the minimum viable procedure or version 1.0 of this task. Now let's go ahead and collaborate to fill out the details. With software like Sweet Process, we enable that collaboration back and forth. What happens is you can have your employees passively go into the software and start adding to the process. Owen McGab Enaohwo (12:34)    If we think about it, in all of our businesses that do design, what is the minimum design that we need to do to meet the need of the client? Everything else is a layering process. Michele (17:19)    Whomever you hand that process off to, will become the owner of that work, and hopefully, improve that process and change that process, which means that the process that I handed off might not be the process I get back in two or three years, it's going to be much improved. But I am trying to reduce my brain space so that I can work on something else. Michele (21:36)    Contact Michele: Email: Team@ScarletThreadConsulting.com Facebook: Scarlet Thread Consulting Instagram: @ScarletThreadATL Website: ScarletThreadConsulting.com LinkedIn: Michele Williams Contact Owen: Email: owen@sweetprocess.com Website: sweetprocess.com LinkedIn: Owen McGab Enaohwo Resources and References: Work with Me The 4-Hour Workweek by Timothy Ferriss 5 Barriers to Scaling Your Interior Design Business Ep 105 with Michele Williams 52 Standard Operating Procedure Templates

Businesses are full of processes, and it is such a pain to manually document them all in one centralized file, not to mention the need to update them to cope with the times. In this latest episode of the Disruptive Successor show, Jonathan Goldhill welcomes Owen McGab Enaohwo, CEO and Co-Founder of SweetProcess, and he will be sharing his personal journey in outsourcing, the proper and efficient way of preparing processes, and how SweetProcess is the way to go for your processes needs.PLUS: Make sure to finish until the end of the episode as Owen and Jonathan have a special gift for you all!HIGHLIGHTSOwen's VA business backgroundOutsourcing is the way to goYou are the bottleneckProcess improvement mindsetMinimum Viable ProcedureHow sweet is SweetProcessQUOTESOwen: “Not only that outsourcing was waiting to go. But even the small guys, the ones with the smaller companies can actually do it, it wasn't reserved for the larger companies.”Owen: “Once you have it in your mind that this is going to be a continuous improvement thing. You give your mind the permission that okay if that's the case, we're starting from version 1.0, which literally is not going to be done much.”Owen: “This should not be you, or your manager, responsible for filling out the details. It needs to be a collaborative thing where employees, people who have already maybe been verbally trained on how the task is done and already been doing, be involved in that process of filling out the details.”Owen: “The way processes work is that there are some types of tasks where using a single checklist will not be sufficient for it because the task itself is a large, complicated task”.Connect with Owen and learn more about his work using the links below: LinkedIn: https://www.linkedin.com/in/owenmcgabenaohwo/Website: www.sweetprocess.com/disruptivesuccessorClick the link now to get the “52 Standard Operating Procedure Templates” for free!If you enjoyed today's episode, please subscribe, review and share with a friend who would benefit from the message. If you're interested in picking up a copy of Jonathan Goldhill's book, Disruptive Successor, go to the website at www.DisruptiveSuccessor.com.

Owen McGab Enaohwo is the CEO and Co-Founder of SweetProcess, a business process management software that helps management teams and employees easily document procedures, implement processes, and manage tasks. Chad talks with Owen about taking specific root issues and building software around them, overcoming resistance to the core idea of documenting processes, and the importance of having the freedom and ability to be empowered to make changes to organizational documents that outline how you do your work. SweetProcess (https://www.sweetprocess.com/) Follow SweetProcess on Twitter (https://twitter.com/SweetProcess), Facebook (https://www.facebook.com/SweetProcess), or LinkedIn (https://www.linkedin.com/company/sweetprocess/). 52 Sample Standard Operating Procedure Templates (https://sweetprocess.ac-page.com/52sopstemplates) Follow Owen on Twitter (https://twitter.com/HYVAssistant) or LinkedIn (https://www.linkedin.com/in/owenmcgabenaohwo/). Follow thoughtbot on Twitter (https://twitter.com/thoughtbot) or LinkedIn (https://www.linkedin.com/company/150727/). Become a Sponsor (https://thoughtbot.com/sponsorship) of Giant Robots! Transcript: CHAD: This is the Giant Robots Smashing Into Other Giant Robots Podcast, where we explore the design, development, and business of great products. I'm your host, Chad Pytel and with me today is Owen McGab Enaohwo, the CEO and Co-Founder of SweetProcess, a business process management software that helps management teams as well as employees easily document procedures, implement processes, and manage tasks. Owen, thank you so much for joining me. OWEN: Thanks for having me. I really appreciate you inviting me as a guest on here. CHAD: I could only return the favor as I recently went on one of the podcasts that you run over at the SweetProcess. I'm happy to have you on the show. OWEN: Great, great. CHAD: Let's dive in a little bit to SweetProcess. You know, it's a tool for documenting process. And I'm curious what led you to founding SweetProcess and creating this product? OWEN: That's a great question. So what happened was SweetProcess was actually founded in, I think, the fourth quarter of 2013. And before then, I had an agency where I would provide entrepreneurs in the U.S., so small to medium-sized business owners, with back-office support, basically, people in the Philippines doing back-office support for them here in the U.S. And so people had read these books that were very popular at that time, The 4-Hour Workweek, or the World Is Flat. And then suddenly they realize that being able to hire people abroad and outsource work was not limited to only the larger companies like the telecoms and all that that would go and hire like 150 or more people in these countries working at their phone support 24/7 and all that. So these books exposed small business owners to the idea that even they themselves can do it on a smaller scale and outsource a lot of their work. And so that's what I was doing. But the issues that I ran into was that first of all; they were coming to me with this idea that the moment they hire that immediately the person will hit the ground running and start doing the work magically, not realizing that for that to happen, there needs to have been documentation in place. Because first of all, the person you're hiring is in a different country, different culture and all that. There's that that you have going against you. But then also, they're not even with you physically where you can say you can teach them by talking to them while they're next to you. So they're in a whole different location. So the more clear your instructions are in terms of having standard operating procedures in front of them, the more easier and quickly they're going to deliver the results you want, and so that was the first thing. The second thing was they were very busy wearing so many hats. They didn't have time to document these procedures that we needed to do the work for them. So we came up with this strategy where we would meet with our clients at the time online on Zoom, not Zoom; Zoom wasn't the thing at the time. It was...what was it called? Skype. CHAD: Skype. OWEN: Yeah. So we would meet with them online, and we'd have recorded sessions with them where they would walk us through what they were doing then record those conversations. And then, someone else on my team would take this conversation and document standard operating procedure step by step from what they told us. Now, on the backend, the issue we had was to do this documentation and have tools in place so that people can actually have one place where they could go and find all these documents for our clients. It was either we were using enterprise-level tools that were first of all hard to use for my team talk less of the clients. So these tools were not even built for small to medium-sized businesses. Or we were basically hacking to get a bunch of free tools to achieve that purpose of documentation and having one place where people can go find stuff. So in the back of my mind, I was like, man, there has to be a better tool that does this. And so fast forward, I was invited as a guest on to Mixergy. It's another very popular podcast for tech startups. I don't know if you know of him. His name is Andrew Warner. And so, he has two versions of the podcast. The first version is the one where people go in there and talk about the biography of their business or themselves and how they were able to build a tech startup that sold for millions or whatever. And then the other version of the podcast was one that was behind a paid subscription where people come on; they're experts, come on there and talk about specific topics like very concrete-sized topics that people are paying him to learn from. So people could come on here to learn about sales, marketing. In my case, I was brought on there to teach the listeners how they can basically document procedures and processes so that you can hand over work and no longer be the bottleneck in their business. Lo and behold, my co-founder, Jervis, who is a programmer and now my co-founder and CTO for SweetProcess, listened to that course that I did for Mixergy. He reached out to me and said he has an idea he is working on similar to what I was talking about, the whole way of simplifying documentation. And he just had some questions about this idea he had in his head. And being the kind of person I am, open to conversation, I said, "Okay. Let's go ahead. Let's meet." So we had a conversation. And after our conversation, I was like, "Dude; I'm running into the same issue that you're talking about right now because we do this for our customers. We do the documentation for them. But the tools are not the way they should be. Instead of me just giving you ideas on how to do that, and then you go from here, would you be interested if we go ahead and work together and build this software together and build this as a company together?" And he was excited. He was like, "Okay, let's do it." And then I said, "Okay, instead of jumping ahead to build the software, one of the things I want to do is avoid a situation where the software ends up being hard to use and feature-bloated like the other software that we are running into right now. Why don't we spend some time having conversations with potential customers to totally understand this problem of documenting procedures and having one place where employees can go to find stuff and how employees can collaborate together to improve stuff?" So I wanted to really understand the problem by talking to people. So we spent like about a month or so. I spoke to more than 30 different people running different companies just to get the ideas of the problems they were having with this very specific topic. And we came back, we analyzed all the conversations, and we were able to put down a list of root-specific problems that people were having. Because people will suggest features of what they want, but if you drill down and ask them deeper and deeper like, "Why this?" You know, just going into the problem they have and try to get to the root why behind it, then you will end up having a situation where you find a bunch of specific things that are similar between all the different people you spoke to, but they are not saying the same features. So we took those specific root issues that we were coming across, and we were able to now go ahead and build our software based on that as opposed to launching a software where at the time with a lot of competitors has not as much features as they had. But we focused on simplicity. We focused on solving the root issues and getting rid of a lot of the complex stuff. Like, for instance, some of the software were focused on having some kind of feature and technology sets where it was focused on the business consultant or the expert person on the company who's going to come and document stuff. But we said, "No, the owners of the business don't care about that. It's really more about how does this help them. They don't care about the terminologies and all that." So we got rid of all the bloat and all the stuff and just focused on simplicity based on having these conversations that we had with the people that I spoke of earlier and also based on my own experience using these harder-to-use software. CHAD: Well, I really appreciate and commend that because it's a common pitfall. I'm a big believer in building software for yourself that you really understand and a product that you yourself are going to use. But some founders, when faced with that, they'll be like, "Well, I don't need to talk to anybody. I'm the customer. I know everything that is needed. And let's just do what I know we need to do." So to be in a position where you were able to take a step back from that and talk to some other people and make sure you were on the right track, that's really great. OWEN: And besides the fact of talking to people to help us streamline and simplify the software, another thing we did was open my eyes to the idea that this problem we're solving basically run across multiple different verticals or industries besides the industry I was in. The industry I was in was basically the outsourcing industry, trying to help people outsource their back-office support. But I realized that the problem was even people that actually want to use the software for documenting didn't really care so much about outsourcing work. It was more about employees they have internally being able to do work predictably and at the scale they wanted it, delivering results that they wanted, and hence they needed that documentation. So without having these conversations, you don't get to see these things that you didn't know going in. CHAD: Actually, that touches on one of the things I was wondering about, which is the market for your product is essentially every company in the entire world. [laughter] So, with such a huge potential market, are there things you've identified as who your ideal customers are or what kinds of customers come to SweetProcess on their own, what stage they're at, those kinds of things? OWEN: Great question. So what we've realized is from the customers who stay 24 months or more with us typically are the much larger companies that have over 20 employees based on the data we have. So what we found is the smaller companies, we encourage them to use SweetProcess because we always want people to start early in the process of documenting procedures. But what you realize is that these smaller companies...let me backtrack. So the software solves that problem of having documentation in place and collaborating together to improve these documents over time. And that's really because they are trying to make sure that from a production standpoint of delivering the results to their customers, they have all these instructions. And so their employees can carry out those tasks that they cannot automate. Those tasks that need to be done by human beings, employees can carry it out predictably. Now, that's them trying to deliver output to their customers. When a company is less than five employees or even less than ten employees, they don't have so much issues or worries with production. Their main biggest issue is how to get customers, how to get sales in the first place. So their focus initially is more on okay; let me figure out a system for sales. Let me figure out a system for marketing and all that. But on the other hand, when you already have 20 or more employees, to a large extent, you have figured out your sales pipeline, your marketing pipeline, and all that. And now you really want to make sure that the people you've hired can hit the ground running and do work predictably and deliver the results you want. So that's why it makes sense that these companies that have more employees tend to be the ones that have the need for the software, for what we do. CHAD: Who ends up often finding and championing SweetProcess within an organization? Is it typically someone in a leadership position like a CEO? OWEN: Great question. So it breaks down based on the size of the company. And now I'm giving you all the juice because my competitors are listening to this now. CHAD: [laughs] OWEN: But anyway, it is based on the size of the company. It's like if it's between 20 or let's say between 10 to 20-30 employees, most likely it's the CEO who has this pressure that, hey, I need to make sure that employees can go to one single place and find step by step instructions on how to do their work. I need to make sure the onboarding can be done faster. I need to make sure that if anybody leaves this company, we're not scrambling to figure out how work is done. So they start looking for a tool like SweetProcess. Now, beyond that, let's say 30 to maybe 100 employees, it's now like the CEO, not the CEO but the Chief Operating Officer, someone who the CEO has hired onboard as the person in charge of operations at the company. Now, once we get beyond that 100 to, let's say, 1,000 employee kind of thing, we're now looking at someone that is a level below the COO, the Chief Operating Officer, and those usually are the operations manager. So that's how it works; it's based on the size of the companies. It's either the CEO that's reaching out to us or the Chief Operating Officer or someone who's an operations manager at the larger companies looking to...and especially with the operations manager thing, it's usually they're trying to bring in SweetProcess to start in their department or whatever and then usually to scale-out besides their department to other parts of the company. CHAD: How do you reach those people? OWEN: So you mentioned something that the fact that the problem we solve cuts across the board, different verticals. It's not industry-specific. So that's a good and bad problem to have. Because if you're only selling to a specific industry, all you got to do is basically be everywhere anyone who is in that industry is at, all the podcasts, all the trades, and everything, just basically be there, and that's it. But because the software we sell cuts across different industries, it's kind of harder to do that. So what we decided to do is focus more on creating content around the problem itself so that when people are looking for how to solve their problem, they're able to find us regardless of the industry they are in. Mid-Roll Ad: I wanted to tell you all about something I've been working on quietly for the past year or so, and that's AgencyU. AgencyU is a membership-based program where I work one-on-one with a small group of agency founders and leaders toward their business goals. We do one-on-one coaching sessions and also monthly group meetings. We start with goal setting, advice, and problem-solving based on my experiences over the last 18 years of running thoughtbot. As we progress as a group, we all get to know each other more. And many of the AgencyU members are now working on client projects together and even referring work to each other. Whether you're struggling to grow an agency, taking it to the next level and having growing pains, or a solo founder who just needs someone to talk to, in my 18 years of leading and growing thoughtbot, I've seen and learned from a lot of different situations, and I'd be happy to work with you. Learn more and sign up today at thoughtbot.com/agencyu. That's A-G-E-N-C-Y, the letter U. CHAD: Do you find that there's resistance to the core idea of documenting process? OWEN: Oh yes. There's resistance in different levels. Sometimes people think it has to be, you know, robotic, and sometimes they think it has to be complicated. Then it's also "I don't have time to handle the documentation." I hope that I also get to share some cheat codes on how to actually do that on this podcast. I don't want to leave the listeners just hearing about the history of the company but also giving them in case they're in that stage in their company how to go about it. CHAD: Well, that's exactly what I was going to ask you about, so yes. OWEN: Good, good. So, first of all, if you think about it, you only need to document procedures only at a time when you're trying to document how a task that you do on a repetitive basis, recurring basis. Because if a task is a one-time thing that you're never going to do ever again, well, there's really no need to document it. So we're now left with only recurring tasks. Now, people might just want to get excited and start documenting just because it's based on a recurring task. But I say, no, hold your brakes. First of all, let's have this conversation with the employees and managers or whatever and say, "I know we've been doing this over and over again. But is this task necessary?" Because it might just be tribal knowledge thing where we've always done this, so let's keep doing it. No. But if you have that critical conversation and say, "Okay, is this very thing that we've always done, is it necessary or not?" If the answer is not necessary, okay, simply and quickly eliminate it. There's no need to start documenting how that task is done. If it's not necessarily, eliminate it. If it's a situation where you already have procedures or processes in place, and they are already existing, and you're trying to come into a software like SweetProcess, even before you start importing those documents, I want you to take a look at those documents and say, "Are these things documenting tasks that are even necessary in the first place?" And if they are not, eliminate them. So now, let's say we are at the point where you've eliminated stuff that is not necessary. The recurring task left you have no choice, but you need to do them. Now let's break those two tasks into two categories. The first category is revenue-generating tasks, basically, tasks that bring in money to the company. And the other one is, you know, they're not necessarily revenue-generating, but they're necessary and more of the operation side of things. You need to do them. They don't bring in revenues, per se, but you need to do them to produce whatever stuff that you've promised the customer. So people might be excited to want to jump in and start documenting the tasks that bring in revenue. But I say don't do that because if you start that and you document those tasks that bring in revenue, you're also going to be tempted to say, "Okay, let me go find employees or new employees or sales whatever to come and start doing those activities that bring in revenue that I just documented." Now you're going to get more people or more customers coming into the chaos that is already in there because there are a lot of bottlenecks. So I say focus on these bottleneck tasks first. Find the biggest bottleneck that takes the most of your time. Start from there first. And then, once you've documented how that task is done, you find the next biggest bottleneck, you document that, and you move to the next one. Before you know, you've eventually documented all the big bottlenecks in your day and the time of your manager and all that stuff. And you guys are now freeing up time to focus on these nice income-generating activities. So the next question is okay; I've figured out a big bottleneck task to focus on. How do I document it? Does it have to be an encyclopedia? The answer is no. I want you to do one thing, install that mindset of continuous improvement in your mind, install that mindset of continuous improvement in the mindset of your managers as well as your ground-level employees. Once you have that mindset in place, it basically gives you the permission to say, "Okay, we're going to start from version 1.0 today, which is going to be rudimentary and not have that much in there." But we're telling ourselves since this is continuous improvement, it's going to keep improving as we go. So the first thing you do is document what I call a minimum viable procedure, which is just a fancy way of saying a procedure that has the title of the procedure and the title of each of the steps. That's the first thing. And the best time to even do such a thing is while you're doing the task itself because at that point, it's highest and best in your memory so it's easy to just, you know, whether you're using a tool like SweetProcess or using whatever tool, that's the best time to actually document that minimum viable procedure. So title of the procedure, title of each of the steps. And that's it. What do you do next? How do you get more details filled in? First of all, I don't want you to think it's only you that will be responsible for filling in the details. It needs to be a collaborative thing. So get your employees involved, anybody who you've trained verbally on the task before on how to do it. It could be a manager or some ground-level employee who you've trained verbally on how to do the task. Say, "Okay, I just documented this procedure. Here are the steps for the procedure. You've already done the task before. Come and collaborate with me to fill out the details." So now the employee goes in there and starts step number one, starts entering the details in there. And also, let them know that the details they're going to each step doesn't have to be 100% perfect. It just needs to be enough instructions in there, be it text, be it screenshots, or whatever, that at least someone else can take these details that they've put in there and at least get started. Again, the goal is not to be 100% perfect with the end results of each procedure. At least if someone can take a procedure and get 60% of the way towards the output, that's a good place to be so because, again, we've installed that mindset of continuous improvement. Besides collaborating together to fill out the details of the document, how do you then continuously improve the document? This is the cheat code there for this one now is anytime an employee is carrying out a task, you need to make sure that they are also looking at that procedure that you guys have built together because a lot of the insight that comes around improving a document comes when they are actually doing the work; it's not from when they are documenting how the work is done. But when they are doing the work is where the aha and all these things comes to them. So let's say a document or a procedure has ten steps. Now the employee is doing the work, and the procedure is right in front of them. They are now able to say, "Okay, why do we need ten steps for this? I just found a better way. We probably just only need four steps." Now they can now take that input; hopefully, it's a proactive employee that we all want; they can take that input and pass it back to you. And that document can be improved based on that feedback. Or they might come across some new way that was not even encountered for or discussed in the document, and now that feedback can as well be passed to you so that you can improve that document based on the feedback. But you see how all these things I've talked about, if you don't have the right software in place, it might be a little bit tricky. And that's why when we built SweetProcess, we made sure that it has everything in one place where the documentation side of things and how to collaborate together with the team to document is in one place, as well as the actual aspect of getting work done, which is assigning tasks. So, for instance, in SweetProcess, you cannot assign a task to someone that is not based...every task you assign to someone must be based on an underlying procedure you've already documented. So when the employee is actually getting the work done, the instruction is right there in front of them as they are getting the work done in real-time. And if they come across any changes or anything, they can pass that back to you, the manager, who you can make changes on their behalf. Or, if they are the proactive employee, they can literally click a button to edit the underlying procedure and make the changes while giving you the management oversight. So all these insights that I've shared about how to do it regardless of whether you use SweetProcess was based on our initial finding when we had all these conversations, and we put it in together and packaged it into our software. CHAD: I'm glad that you touch on this idea of continuous improvement, one, because it's one of our core values at thoughtbot is continuous improvement. And I think it's one of the challenges that we have despite it being one of our values. We've been around for 19 years now. We have a very robust internal documentation handbook, procedures, and the way a lot of things are done. And I think it's very easy for someone to show up in that environment and even have all of the best intentions about practicing continuous improvement. But when so much is already laid out for you, it can become easy to fall into the trap of saying, "Well, the answer to everything is here, and I don't need to worry about improving it because clearly..." I don't know; it just builds up this culture of like, we've got things figured out. And it's easy to just fall into the mindset I think of just blindly following the things there and not actually looking at them critically while you do it. OWEN: Well, I think that is the wrong way to think about stuff because maybe people are thinking, oh, documenting might make the employees robotic, and maybe they don't have a say in what's going on because maybe the instruction has been passed on to them, and that's it. But the way we want people to think about this and the way we built the software is that it needs to be a collaborative thing where it's not just one person that does it. So that's why in this software and in our software, we allow even the ground-level employee who has been assigned tasks based on the underlying document they are empowered to literally go in there and click the edit button and make the changes to it, knowing that yes, the manager or the owner of the company still has management oversight to approve the changes. But then, even deeper than that, from a cultural standpoint, what other way can you have your voice heard in a company than when you have a tangible role in the actual improvement of how the work is done? Because that's what the procedures are, right? Your document procedures for how work is done. Guess who is doing the work? You. And if you have the ability to, and you are empowered to make changes to the documents that outline how you do your work, that is you literally having your voice heard. On top of that, I think documenting procedures allows you to be more creative. So imagine if you're a manager and there's a specific task you do maybe every three months, and you don't have a document for it. Now, at the time it comes when you need to do this task three months from now, you're going to have to start context switching, remembering okay, how do I do this? Spending all this time trying to figure out how to do something and then when you figure it out, now you're going to spend time doing it. But imagine if, on the other hand, you had the instructions right there in front of you. You don't have to spend one single minute remembering anything. The instructions are right there in front of you. You get started on doing the task; what does that allow you to do? First of all, it allows you to get the task done faster, but then it also frees up your mind to start asking yourself the question like, how can I make this be done better? How can I improve this stuff? How can I get rid of some of these steps? That's where the creativity comes in. And you start thinking of new and better ways to get things done. Because remember, documenting procedures is all about, okay, creating steps and instructions for how those tasks that you cannot automate that will be done by human beings are done the right way. But eventually, they get to certain points wherein parts of the task, you can figure out certain things to automate, and you get rid of the manual aspect of human beings doing it. So this is where this whole creativity comes into the whole thing of documenting. That's the way to think about it. CHAD: Yeah, that's great. One of the tools, additionally, or techniques that we use a thoughtbot too is there are times where you might have a sense that something isn't quite working right or be improved, or maybe a non-technical person is the one doing the task. And they have a sense that it could be better, but they don't necessarily have the skills to know how to automate it or something like that. To have people come together in what we call a retrospective format where you're identifying things that might be better or could be improved. You're talking about them and coming up with action items for improving them. It's is a nice forum that we have for talking about maybe the more vague feeling that someone has that something could be better and then coming up with a way to improve it as a team. Is that something that you do at SweetProcess? OWEN: Well, yeah. So we have a bunch of different tasks that we do. And every now and then, we get to a point where we asked ourselves, is there a way we can automate this so that we don't have to do…? I'll give you an example. Every time...before we automated this when someone signs up for SweetProcess, a lot of our customers come through us creating content that addresses these questions all around documenting and how do you scale the operations of your company and so on and so forth. So a lot of people come through our content. And as a result of coming through our content, they get into our email automation. We use ActiveCampaign, and they get into our email automation. And before, in the past, before we automated this when someone came in, they get into our email list, and then eventually, they sign up for a trial of our software. And then, we will get this email about it, and we will have to manually go into the tool that we use for our email automation and change their status so that they don't keep getting emails from us as if they were not trial. That became a thing where we were doing too much. And we said, you know, "Hey, let's get some engineering on this," and basically got API integration built directly with our software so that when someone signs up for trial, it looks to see is this person already in the email list as someone who's not a trial user? Yes. So let's move them in a different...tag them the right tags and put them in a different category so that now they receive a whole bunch of different emails. But the signal for us to decide that we needed to automate that stuff was doing it manually. Although we had step-by-step instructions on how to do it, it was still taking time. And so we said, "Okay, can we automate this?" And so we got to the level where we automated the stuff, and now it's not a thing that we have to even worry about or have someone do. It's just automated. CHAD: You have a degree in computer science, right? OWEN: Yes. CHAD: Do you wonder or…because I sort of have this theory about myself too because I have a degree in computer science as well. But I'm now still doing some development but in operations as well. And sort of this systemized thinking or systems thinking, do you think it comes from our technical backgrounds, your technical background? OWEN: I think you can say part of it was enhanced by this, but I've always had this mindset of when I see things like maybe if I go to a company and I see how customer service is happening or how they produce things, I've always been fascinated with how things move around within the different parts of a company to end up with the outcome that I'm trying to achieve. Like, people might be having fun watching music videos, but I don't mind sitting down and watching a manufacturing plant like a video showing how they...because I've always been fascinated with how things come together to make the output. And so then you throw in the computer science degree there, and that also enhances that thinking. So I think from my own standpoint, it was just me personally always wanting to know the ingredients that you put together to make something happen. I'm always fascinated by stuff like that. So I'm always thinking systems-wise. CHAD: That's great. If folks want to get in touch with you or try out SweetProcess, where are the different places that they can do that? OWEN: So obviously, they can go to sweetprocess.com. And you'll be welcome to try out a free 14-day trial of the software. But one of the things I want to leave with you as a gift is I've shared with you how to go about documenting procedures. But you might also want to have templates in front of you so that you're not starting from a blank screen. You have a bunch of… What I'm offering is about 52 standard operating procedure templates that you can download right after this interview. You can go to sweetprocess.com/giantrobots, and you'll be able to download it. And that's sweet like candy, process like process, forward slash giant robots just like the name of this podcast or sweetprocess.com/giantrobots. And you'll be able to get a PDF that contains 52 standard operating procedures, and from there, you can tweak it and build upon the templates. CHAD: That's awesome. I'll make sure that we link that in the notes, which will be right in people's podcast player too. OWEN: Thanks for having me on the call. I really appreciate it. CHAD: Yeah, if folks want to get in touch with you, where are the places where they might do that? OWEN: owen@sweetprocess.com, very easy. CHAD: Awesome. Thank you so much for joining me. You can subscribe to the show and find notes for this episode at giantrobots.fm. If you have questions or comments, email us at hosts@giantrobots.fm. And you can find me on Twitter at @cpytel. This podcast is brought to you by thoughtbot and produced and edited by Mandy Moore. Thanks for listening, and see you next time. ANNOUNCER: This podcast was brought to you by thoughtbot. thoughtbot is your expert design and development partner. Let's make your product and team a success.

Contact info: Owen@SweetProcess.com www.SweetProcess.com www.SweetProcess.com/PFTI Bio: Owen McGab Enaohwo is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more.

I spoke with Owen McGab Enaohwo, the co-founder and CEO of SweetProcess, a software platform designed to systematize an organization's business operations. We discussed how professionals can leverage technology to systematize their tasks, best practices for documenting procedures, the challenges associated with that effort, and the results an organization can expect once it streamlines its processes.

I spoke with Owen McGab Enaohwo, the co-founder and CEO of SweetProcess, a software platform designed to systematize an organization's business operations. We discussed how professionals can leverage technology to systematize their tasks, best practices for documenting procedures, the challenges associated with that effort, and the results an organization can expect once it streamlines its processes.

As the chief operating officer and founding member at Flyhomes, a real estate agency, Ryan Dibble adopts a customer-centric approach in his operations with an emphasis on effective problem-solving. Ryan is the guest in this episode of the Process Breakdown Podcast. He shares his experience with host Chad Franzen about creating an enabling business environment […] The post Building Customer Trust With Effective Problem Solving Skills appeared first on SweetProcess.

Effective customer service is a collective effort of every employee. Rajaa El Oualidi brings her wealth of experience in customer service to the table as a senior director of operations at UDR, a real estate investment trust (REIT) company. She created a system that requires team members to be a part of the customer satisfaction […] The post Developing a Customer Service–Conscious Team for High Performance appeared first on SweetProcess.

Gaps in an organization's operations reflect in its sales and lead to low revenues. As the director of operations at Corvia, a payment solutions provider, Carlos Amaya streamlines the organization's operations and offers strong support to the sales team for higher efficiency and increased revenue generation. Carlos Amaya is the guest in this episode of […] The post Increasing Business Profits With Sales-Driven Operations appeared first on SweetProcess.

Employee motivation acts as a driving force for an organization's success. As the hospital administrator at Arkansas Children's Northwest, AnneMarie Witecki implements processes that enhance employee motivation and measure employee performance objectively. AnneMarie Witecki is the guest in this episode of the Process Breakdown Podcast. She speaks with host Chad Franzen about strategies for employee […] The post How to Identify and Develop Competent Leaders Among Your Team appeared first on SweetProcess.

A motivated and devoted team is the best arsenal for managing and conquering a crisis. As the chief operating officer at Rady Children's Hospital, Dr. Nicholas Holmes manages the organization's operations with a people-centric approach for collective success. Dr. Nicholas is the guest in this episode of the Process Breakdown Podcast. He speaks with host […] The post Overcoming Crises With Team Engagement and Motivation appeared first on SweetProcess.

Scaling business operations is counterproductive without the right systems and resources. The chief operating officer at ThriveDX, Rohit Sharma, adopts a systematic approach to scaling the organization's operations effectively. Rohit Sharma is the guest in this episode of the Process Breakdown Podcast. He speaks with host Chad Franzen on the importance of automation, structuring, and […] The post Scaling Your Operations Systematically for Optimal Performance appeared first on SweetProcess.

In this HCI Podcast episode, Dr. Jonathan H. Westover talks with Owen McGab Enaohwo about helping businesses scale, organize workflow, increase productivity, and cultivate a winning culture. See the video here: https://youtu.be/0nIg_THauz8. Owen McGab Enaohwo (https://www.linkedin.com/in/owenmcgabenaohwo/) is the CEO and Co-founder of SweetProcess, an easy-to-use software that enables company executives and their employees to collaborate together to quickly document and/or improve their standard operating procedures, processes, and policies. Owen was previously the CEO of Hire Your Virtual Assistant (H.Y.V.A.), a virtual assistant service for small business owners. His specialties include business development, negotiation, operations management, and more. 52 standard operating procedure templates: https://www.sweetprocess.com/hci. Please leave a review wherever you listen to your podcasts! Please consider supporting the HCI Podcast on Patreon. Check out the HCI Academy: Courses, Micro-Credentials, and Certificates to Upskill and Reskill for the Future of Work! Check out the LinkedIn Alchemizing Human Capital Newsletter. Check out Dr. Westover's book, The Future Leader. Check out Dr. Westover's book, 'Bluer than Indigo' Leadership. Check out Dr. Westover's book, The Alchemy of Truly Remarkable Leadership. Check out the latest issue of the Human Capital Leadership magazine. Ranked #5 Workplace Podcast Ranked #6 Performance Management Podcast Ranked #7 HR Podcast Ranked #12 Talent Management Podcast Ranked in the Top 20 Personal Development and Self-Improvement Podcasts  Ranked in the Top 30 Leadership Podcasts Each HCI Podcast episode (Program, ID No. 592296) has been approved for 0.50 HR (General) recertification credit hours toward aPHR™, aPHRi™, PHR®, PHRca®, SPHR®, GPHR®, PHRi™ and SPHRi™ recertification through HR Certification Institute® (HRCI®).

From Tunis, Tunisia... If your law firm is going to run like a business, you need systems. The Law Firm Flywheel program is starting soon and we'll be spending a month creating a process for building systems for every aspect of your practice so that the practice can run under its own momentum without you having to cary every case and project across the finish line. A tech tip about software that allows you to build, assign, and update your systems using tools like Process.st, SweetProcess, and SystemHub. Some concise advice about why systems matter and how you can make your clients (and yourself) happier with systems that are documented and enforced, rather that used ad-hoc.

From Tunis, Tunisia - If your law firm is going to run like a business, you need systems. The Law Firm Flywheel program is starting soon and we'll be spending aocess for building systems for every asp month creating a prect of your practice so that the practice can run under its own momentum without you having to cary every case and project across the finish line. A tech tip about software that allows you to build, assign, and update your systems using tools like Process.st, SweetProcess, and SystemHub. Some concise advice about why systems matter and how you can make your clients (and yourself) happier with systems that are documented and enforced, rather that used ad-hoc.