POPULARITY
Episode Overview: Host Mike Sacopulos interviews Hanah Polotsky, MD, MBOE, and Lisa Williams on the intersection of healthcare, leadership, and innovation explored in their book Physician Leader: How Exam Room Experience Drives Leadership Excellence. Key Discussion Points: Background and Journey: Lisa Williams: Shares her extensive career in healthcare, from nursing home administration to executive roles and her passion for coaching and teaching. Hanah Polotsky: Describes her journey from clinician educator to physician executive, emphasizing her fascination with healthcare management and LEAN leadership. Motivation for Writing the Book: Lisa Williams: Discusses the need for physicians to transition from clinical experts to effective leaders and how the book aims to fill the gap in leadership training for healthcare professionals. Hanah Polotsky: Highlights the importance of physicians shedding command-and-control leadership tendencies for a more collaborative approach. Physician Burnout: Lisa Williams: Discusses the varying burnout levels in different healthcare settings and the common pressures faced by physicians. Hanah Polotsky: Explains the impact of inefficient processes and the importance of physician leadership in improving systems to reduce burnout. Leadership Attributes: Lisa Williams: Emphasizes the mindset of a strategic thinker and the need for physicians to think beyond their immediate clinical responsibilities. Hanah Polotsky: Focuses on the importance of effective communication and listening, sharing personal experiences from the exam room. Appendices and Additional Resources: Lisa Williams: Highlights the practical applications of the GUIDES framework and other tools provided in the appendices. Hanah Polotsky: Talks about the valuable appendices in the book, including research on change management, problem-solving models, and cross-functional redesigns. About the Experts: Lisa Williams has nearly 30 years of experience leading healthcare organizations with expertise in leadership development, organizational strategy, and change management. Key roles include: President, Lisa Williams & Associates, LLC Former Chief Strategy Officer & Executive Coach at The Polyclinic Chief Administrative Officer for the Pacific Northwest at OptumCare Hanah Polotsky, MD, MBOE, has 20 years of progressive leadership in value-based healthcare and is known for her innovative approach to integrating clinical experience with leadership. Key roles include: Executive Medical Director at CommonSpirit Health Care in Denver, Colorado Practicing physician specializing in internal medicine and endocrinology Completed Master of Business Operational Excellence at Ohio State University Listen now: Learn how exam room experience shapes healthcare leadership, reduces burnout, and drives innovation. Learn more about the American Association for Physician Leadership.
Hanah Polotsky, MD, MBOE is a physician executive with twenty years of progressive leadership experience in value-based healthcare, operations, and medical group management. With her proven track record of evaluating company needs and utilizing operational excellence, she facilitates cross-functional redesigns to improve healthcare access, quality, and patient experience followed by anchoring change in new systems, skills, and behaviors.Originally from Belarus, Hanah graduated from New York University with a Bachelor's in Biochemistry and received her medical degree from Albert Einstein College of Medicine, where she completed her residency in Internal Medicine. After a few years as a clinician educator, she completed Endocrinology Fellowship at New York Hospital – Cornell and Memorial Sloan-Kettering Cancer Center. In her various roles including Director of Operational Excellence, Vice President of Medical Home Care Delivery, and Enterprise Regional Medical Director, she developed many innovative physician leaders. As a practicing physician, boarded in Internal Medicine and Endocrinology, she seamlessly integrates exam room experiences into leadership coaching.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.
Mindfulness is a well used term now. We can all list the benefits of a regular mindfulness practice, but does it have wider impact on society? According to Mark Leonard, Social Mindfulness does. What if Mark Leonard and his evidence-based, internationally recognised programme, called Mindfulness-Based Organisational Education, MBOE could impact our carbon footprint, and the development of meaningful, effective communities, that are co-creating a culture based on love and kindness. A collective approach, that has global impact. Take listen. Fascinating interview. More information can be found at www.mindfulnessconnected.com
Episode page with video, transcript, and more Welcome to Episode #69 of Habitual Excellence, presented by Value Capture. Joining us today as our guest is Susan Moffatt-Bruce, M.D., Ph.D. M.B.A., FRCSC. She is a thoracic surgeon and she is the Chief Executive Officer at the Royal College of Physicians and Surgeons of Canada. She was previously executive director of The Ohio State University's Wexner Medical Center University Hospital. Prior to that, she was the OSU Wexner Medical Center's first chief quality and patient safety officer. She and her team were celebrated for their success in reducing patient safety events and hospital re-admissions. Dr. Moffatt-Bruce completed medical school and residency in General Surgery at Dalhousie University. She undertook a PhD in Transplant Immunology at the University of Cambridge, England, and completed her Cardiothoracic Surgery fellowship at Stanford University, California. She also trained at Intermountain Healthcare, the Institute for Healthcare Improvement, Harvard School of Public Health. Dr. Moffatt-Bruce has a Lean Six Sigma Black Belt certification. She earned her Masters of Business Operational Excellence and her Executive Masters of Business Administration at the Fisher College of Business at the Ohio State University. In today's episode, Susan talks with host Mark Graban, about topics and questions including: How did you get interested in the practice of continuous improvement? “Science of continuous improvement” Engaging surgeons in continuous improvement? From singular improvements to a System level — How would you describe a “Culture of Continuous Improvement” in healthcare? Successes — examples and impact? Reducing patient safety events Reducing hospital re-admissions Challenges and lessons learned - things you would have done differently? MBOE program — any other surgeons in that program? What did you learn about C.I. through that? Aravind Chandrasekaran - Episode 25, academic director How would you suggest others get started in their organization? Click to visit the main Habitual Excellence podcast page.
How do you create an organization where everyone is continuously learning, improving, and remaining committed to its purpose every day? Leaders from various industries including healthcare, information technology, manufacturing, and finance are constantly searching for the answer to this question. Laurie Spadaro, Director, MBOE, Fisher College of Business Executive Education, joins us to talk about the MBOE Program.
Today, Laurie Spadaro, Director of Operations and Admissions, sat down with Inggrie Moore, senior consultant in lean automation at Fifth Third Bank and 2019 graduate of MBOE, and Dave Margil, a coach within the MBOE program. Every student in the program is assigned an experienced coach who works with them on their individual capstone project. Listen to learn how MBOE has made a difference in Inggrie's professional career, and how Dave helped her with her lean journey.
Laurie Spadaro, director of admission and operations for executive graduate programs, sat down with Aaron Friedman, a graduate from the Master of Business Operational Excellence Class of 2020. Since graduating, Aaron was hired at Jeni’s Splendid Ice Creams as Production Manager, where he oversees the supply and production of the ice cream bases. Aaron explains how he uses operational excellence principles in his day-to-day work, and even touches on the now famous Strawberry Pretzel Salad flavor release.
Rekha Voruganti currently serves as the Sr. Quality Improvement Services Coordinator at Nationwide Children's Hospital. Hailing from Columbus, Ohio born, she and her son are born and bred buckeyes! By training, Rekha holds a Bachelor of Science in Evolution and Human Ecology, and Masters of Business Operational Excellence, both from THE Ohio State University. She is also a certified Lean Six Sigma Black Belt and truly finds joy in helping staff and teams connect back to their purpose through problem-solving and collaboration. Here in Episode #113 Rekha starts our show with encouragement for us to be the facilitators and decision support for our teams. Rekha shares how an intro course ignited her current path into healthcare quality. She provides a great overview of the empowering concepts of health literacy; and shares a dark moment story centering us to first add value to our teams. Rekha teaches us how she incorporates stakeholder meetings into her leader standard work. She shares tips for managing stakeholder expectations in the virtual world. Rekha teaches us the power of the phrase, “how can I do better”. She shares an AHA moment, allowing her to find true success with her team. Rekha tells why health literacy and health equity are top of mind for her. Why we speak her future responsibility as a Hospital Board leader into the universe. And why we all should go slow to go fast. • Connect with Rekha on LinkedIn • Access the Healthcare QualityCast LinkedIn Group • Leaves Us a Rating • Earn Your Lean Six Sigma for Healthcare Certification • Request a Corporate Demo of our online QI Academy
VP, Continuous Improvement Intermountain Healthcare Our guest today is Matt Pollard, MD, MBOE, the Vice President of Continuous Improvement Intermountain Healthcare. Matt is an emergency physician and has a master's degree from the Masters of Business in Operational Excellence program at The Ohio State University (learn more about the program in this episode). Show notes: https://www.valuecapturellc.com/he38 In today's episode, host Mark Graban asks Matt about topics including: How did you take such an interest in healthcare quality improvement? What inspired your interest and why did you almost leave healthcare? Who were your key mentors? How did you come to see the importance of the management / operating system? What did you learn by visiting Seattle Children's Hospital and Virginia Mason Medical Center? Tell us about your Idea System and how it's different than a suggestion system… How do you turn continuous improvement from a goal statement into a daily reality? How do you measure progress, what are your KPIs? How are you shifting time from budgeting to real improvement cycles?
Laurie Spadaro, director of the Master of Business Operational Excellence (MBOE)program, sits down with Malak Abdel-Hadi, MBOE class of 2020. Malak serves as process improvement specialist for Safelite AutoGlass, a company that prioritizes process improvement. Hear how Malak switched companies and positions to best utilize her education.
Laurie Spadaro, director of the Master of Business Operational Excellence (MBOE) program and class of 2016, sits down with Ryan VanNoy, MBOE class of 2020. Ryan is a veteran who currently serves as supervisor for the Maintenance Analysis and Funding Team at Tinker Air Force Base in Oklahoma. Listen to hear why Ryan chose to go back to school and how it's impacted his career, as well as his personal life.
Ed and Trey give their MillerBuilt Outdoor Equipment Votes of Confidence Dave Walls of ABC 13 - WSET talking HS football Tom Bowles from Frontstretch and CBS Sports talking NASCAR and getting you ready for the race in Miami this weekend
Ed and Trey recap their MillerBuilt Outdoor Equipment Votes of Confidence Covering the Commonwealth: Jerry Ratcliffe (UVA, JerryRatcliffe.Com), Evan Hughes (VT, TechSideline.com), Damien Sordelett (LU, The News & Advance) Davey Segal (NASCAR, Frontstretch)
Ed and Trey give their MillerBuilt Outdoor Equipment Votes Of Confidence Dave Walls of ABC 13 - WSET talks HS sports and the return of minor league baseball. A Sea of Red founder-reporter Jon Manson giving the latest update on the Flames
Ed and Trey recap the Daytona 500 and the Hoos win over the Heels as they review their MillerBuilt Outdoor Equipment Votes Of Confidence Plus we Cover the Commonwealth: - Jerry Ratcliffe (UVA, JerryRatcliffe.Com), - Jake Lyman (VT, TechSideline.com), - Damien Sordelett (LU, The News & Advance), - Joe Hutzler (Lynchburg Sports) & - Bryan Nolen (NASCAR, Frontstretch)
Ed and Trey give their MillerBuilt Outdoor Equipment Votes Of Confidence Dave Walls of ABC 13 - WSET gives his takes on HS sports cancellations presented by Trio Brick Oven Eatery James Brown joins to look back at the 2020 #NFL season & NASCAR direction incl. his impressions of Kyle Larson.
Ed talks about how Hoos HC Tony Bennett is still questioning his teams defense Aaron McFarling of the The Roanoke Times talks about legalized sports betting in Va. Trey joins to give MillerBuilt Outdoor Equipment Votes of Confidence for the Bush Clash
Ed and Trey recap the #SuperBowl Plus we Cover the Commonwealth: Jerry Ratcliffe (UVA, JerryRatcliffe.Com), Evan Hughes (VT, TechSideline.com), Damien Sordelett (LU, The News & Advance), Ben Cates (HS Sports) & Bryan Nolen (#NASCAR, Frontstretch
Ed recaps the Hokies big win over Hoos Also, we Cover the Commonwealth: Jerry Ratcliffe (UVA, JerryRatcliffe.Com), Evan Hughes (VT, TechSideline.com), Damien Sordelett (LU, The News & Advance) & Joe Hutzler (The Voice of Lynchburg Sports)
Ed reacts to Hokies F Tyrece Radford's suspension Looking back at the weekend with Covering the Commonwealth: Jerry Ratcliffe (UVA, JerryRatcliffe.Com) Evan Hughes (VT, TechSideline.com) Damien Sordelett (LU, The News & Advance) Carita Parks (WFT, Double Take Sports
Today, Laurie Spadaro, director of the Master of Business Operational Excellence program sits down with Elizabeth Howe, MBOE class of 2020. Listen to how Elizabeth started a new role after graduation, serving as the first Director of Process Improvement for North American Dental Group.
Laurie Spadaro, director of the Master of Business Operational Excellence program sits down with Rahul Ponappa, MBOE class of 2020. Rahul serves as assistant director of dining services at The Ohio State University. Listen to hear how Rahul’s role had to pivot and adapt during 2020, and how he had the support of MBOE to help him through it all.
Ed and Trey give their MillerBuilt Outdoor Equipment #VotesOfConfidence ACC Network analyst Debbie Antonelli talking ACC hoops Washington Football Team Dir. Or Alumni Relations Tim Hightower on the team's season and his new role with the team.
Ed recaps the weekend as he Covers the Commonwealth: -Jerry Ratcliffe (Hoos, JerryRatcliffe.Com) -Evan Hughes (Hokies, TechSideline.com) -Damien Sordelet (Flames, The News & Advance) Plus we talk the Hugh Freeze to Tennessee Vols rumors with Jeffery Wright
Laurie Spadaro, Director of the Master of Business Operational Excellence program sat down with Terry Kayobotsi, technology analyst with Nationwide Insurance. Hear why Terry chose to pursue not only his MBOE but also an EMBA, and how his Fisher experience has had an impact in his professional career.
Ed recaps the year that was 2020 Dave Walls(ABC 13 - WSET ) gives the 2020 synopsis for the Hokies, Hoos and Flames Ben Cates (The News & Advance ) reflects on how unique HS sports were this year Plus Ed and Trey Lyle give their MillerBuilt Outdoor Equipment Votes oConfidence
http://www.valuecapturellc.com/HE25 Welcome to Episode #25 of Habitual Excellence, presented by Value Capture. Our guest is Aravind Chandrasekaran, Ph.D. He is a Professor of Operations, Associate Dean for Executive Education, and Academic Director of the MBOE (Masters of Business in Operational Excellence) Program at the Fisher College of Business at The Ohio State University. In this episode, Mark Graban asks "A.C" about his research, which includes looking at the connections between continuous improvement and psychological safety. How do you develop a psychologically safe environment? What did he learn from the late Paul O'Neill on these subjects? We talk about this, the MBOE program, and more.
Today, Laurie Spadaro, director of the Master of Business Operational Excellence program sits down with five alumni of the MBOE program who all work at JP Morgan Chase. Listen to how the program has had an impact in their various roles within the same company. This conversation was recorded during a live event and includes a few questions from participating audience members.
Today, Aravind Chandrasekaran, associate dean and academic director for the Executive MBA and Master of Business Operational Excellence programs sits down with Dr. Susan Moffatt-Bruce. Susan currently serves as chief executive officer at Royal College of Physicians and Surgeons of Canada and is a practicing thoracic surgeon. Prior to her role in Canada, she served The Ohio State University Wexner Medical center in may roles including executive director and chief quality and patient safety officer. While at Ohio State, she opted to further her education and received her Master of Business Operational Excellence as well as her Executive MBA. This conversation was recorded during a live event and includes a few questions from participating audience members
Laurie Spadaro, Director of the Master of Business Operational excellence program sat down with MBOE alum, Linda Richmond. Linda is responsible for directing and developing Continuous Improvement and Operational excellence within the Western Area of The United States Postal Service. Learn why Linda opted for a degree in Operational Excellence and how her experience has helped her as an engineer with over 34 years of experience. This conversation was recorded during a live event and includes a few questions from participating audience members.
Today, Laurie Spadaro, director of the Master of Business Operational Excellence program sits down with Greg Linscott, MBOE class of 2019. Greg is general manager at Domtar Johnsonburg Mill. Listen to hear how the MBOE program has had an impact on his professional career in manufacturing.
Today, Laurie Spadaro, director of the Master of Business Operational Excellence program sits down with Lois Bernhardt, MBOE class of 2019. Lois is a physical therapist and associate director of sports medicine and ambulatory rehabilitation at The Ohio State University Wexner Medical Center. Listen to hear how the MBOE program has had an impact on her professional career in healthcare.
The COVID-19 pandemic has proven to be indiscriminate against person and industry. Aravind recently sat down with Jason Reeder, aviation pilot and 2019 MBOE graduate. Jason explains how airline companies are adjusting to meet the flux in demand and attempting to minimize the spread of the virus aboard the aircrafts.
This week, Aravind sits down with Michael Doss, former Ohio State and NFL football player, and recent MBOE graduate. Doss discusses his journey through sports, family, and education and places an emphasis on the importance of not only pressing on towards personal goals, but pushing others to pursue theirs as well.
How does a package get from an Amazon warehouse to your front step? What processes are in place to keep those packages moving and employees safe? The United States Postal Service (USPS) uses operational excellence strategies to keep this complex orgnization moving forward. Linda Richmond, an MBOE alumna, and Western Area Master Black Belt for the United States Postal Service, sat down with Aravind to discuss her role and how she utilized her learnings from the MBOE program within USPS.
Ellis Jones, senior director of global environment, health, safety and sustainability for Goodyear, and MBOE alumnus, sat down with Aravind to discuss strategy deployment and how he's used principles of Operational Excellence within his role.
Dr. David Rushlow, chief medical officer at Mayo Health Systems Southwest Wisconsin region and MBOE alumnus, speaks with Aravind about how adding 5-10 minute daily care team huddles has proven to be incredibly effective in improving performance in patient safety, quality and satisfaction.
How does a government shutdown affect the operations at the John Glenn International airport? What about an approaching snow storm? This episode, we'll sit down with Charles Goodwin, director of airport operations at Columbus Regional Airport Authority and MBOE class of 2012, who will discuss how lean thinking and standard work allow for smooth operations even during a time of uncertainty.
My guests for Episode #289 are Kathleen Sharp, MBOE, LSS MBB, now the Director of Optimization at McLeod Health, and David Schoenwetter, D.O., FACEP, a Medical Director at Geisinger Medical Center. They are joining me to talk about the innovative Geisinger Mobile Health Paramedic program that they developed and piloted with Lean thinking throughout. Kathleen and David will discuss why it was important to engage stakeholders in innovation, how they viewed and addressed resistance to change, why it was important to test the idea in practice, and why it was important to measure results. They also discuss their lessons learned and their challenges along the way. This WSJ article has a nice summary of the program: "Paramedics Aren't Just for Emergencies." "In the Geisinger pilot program, mobile health visits can be requested by a patient's primary-care doctor, a cardiology clinic, or after an emergency room or hospital discharge. Patients who frequently visit the ER are offered the option of being seen at home by a paramedic as an alternative to an ER visit and potential hospital admission, especially for conditions that can be treated at home if caught early." I hope you enjoy the episode.
Joining me for Episode #273 of the podcast is David Veech, author of the new book Leadersights: Creating Great Leaders Who Create Great Workplaces. David is a senior lecturer in the Department of Management Sciences at Ohio State University and their Fisher College of Business, teaching in the MBOE program (see his full bio). Veech was previously a lecturer in the College of Engineering at the University of Kentucky. He joined the University of Kentucky after retiring from the US Army in 2001. He taught in the Defense Acquisition University from 1998 to 2001 and was assistant professor of military science at Stetson University from 1988 to 1991. In today's episode, we talk about his book, how his background and career in the Army influenced his views on Lean and leadership, "self-efficacy," and more.
Today's episode is a discussion with Mrinalini Gadkari, a Senior Lecturer at the Fisher College of Business. Today, we're talking about the new Master of Business Operational Excellence (MBOE) for Healthcare Program that is starting this fall. We'll talk about how the program is structured, who the intended students are, and delve a little into the curriculum that includes Lean, Six Sigma, and other improvement methodologies. More on the program: http://www.cob.ohio-state.edu/mboe Mrinalini Gadkari is a physician trained in India. She practiced in India for three years as a family physician. She came to the US 9 years ago to pursue her passion in Process Improvement in Healthcare. Mrinalini received MHSA (Masters in Healthcare Services Administration) from George Washington University. She worked as an administrative resident at the John’s Hopkin’s Bayview Medical Center focusing on Quality and Process Improvement. She worked at the Dana Farber Cancer Institute and Brigham and Women’s Hospital over 5 years and helped multidisciplinary teams apply lean principles to improve efficiency and safety of their clinical and business processes. To point others to this, use the simple URL: www.leanblog.org/121. You can leave comments there, as well. For earlier episodes of the Lean Blog Podcast, visit the main Podcast page at www.leanpodcast.org, which includes information on how to subscribe via RSS or via Apple iTunes. If you have feedback on the podcast, or any questions for me or my guests, you can email me at leanpodcast@gmail.com or you can call and leave a voicemail by calling the "Lean Line" at (817) 776-LEAN (817-776-5326) or contact me via Skype id "mgraban". Please give your location and your first name. Any comments (email or voicemail) might be used in follow ups to the podcast.