Business Minutia

Say No walks listeners through how, why, and when to respectfully decline opportunities both personally and professionally. Say No: Points Discussed First, thoughts from one of Brent's favorite authors, Bob Goff. Second, why it's important to say no. Third, start by establishing your priorities. In addition, align your priorities with your chain of command. Moreover, the value of understanding where you are spending your time. Fourth, why keep priorities visual? In addition, don't quit just because you're bored or lazy. Sixth, be clear and up-front about your no. In addition, a tip Brent learned from working with Japan. Seventh, what if you really want to take on a project but don't have time? Eighth, when do you explain why you're saying no? Ninth, priorities are seasonal.

Hybrid Work Schedule focuses on what it looks like to return to the office. The BMP host, Brent Richardson, shares the pros and cons of remote work and how companies can use a hybrid model. Hybrid Work Model Points Discussed Brent shares his experience returning to the office after working from home for a year. Firstly, how going back to work is like cardio. Secondly, the good and bad of returning to the office from an efficiency perspective. Thirdly, the structural differences between working from home and going to the office. Fourthly, battling the sense of entitlement after a year of working from home. Fifthly, what role does community play in working remotely versus working from the office? Sixthly, the difficulty of interacting with others after isolation. Seventhly, the challenge of what to talk about post-pandemic. Eighthly, the equity challenges of people returning to the office. Ninthly, what is a hybrid schedule? Tenthly, balancing in-office hours with co-workers. Eleventhly, how workers can start the hybrid conversation with their boss. Finally, why it's essential for managers to focus on the mental health of their reports.

Elevator Pitch walks listeners through why, how, and when to develop a corporate elevator pitch. The episode includes pointers to keep in mind and pitfalls to be aware of. Elevator Pitch Points Discussed Firstly, what is an elevator pitch? Secondly, how the pitch can become a coffee pot pitch. Thirdly, why it is essential to know the listener's agenda. Fourthly, what goes into the pitch? Fifthly, Brent and Jamie share how these ideas can help you beyond the actual pitch. Sixthly, how visual cues in your workspace can help you practice. Seventhly, how to use a question to start your pitch. Eighthly, how a shocking fact can start your pitch. Ninthly, how a relatable question and shocking fact can work together. Tenthly, how the front page of the newspaper idea can help you develop your pitch. Eleventhly, make sure you leave a thread to pull. Twelfthly, how the rule of three works with elevator pitches. Next, the five things that can go wrong and how to address each.

Email Etiquette brings tips and tricks from Jamie Richardson's journalism background into the corporate office. She works with Brent to explain how to make emails to executives stand out in their overflowing inboxes. Email Etiquette Points Discussed First, how journalism strategies help with emailing executives. Second, why conciseness is essential when emailing up your chain of command. Third, how and when to write the subject line. Fourth, how to decide what to include in the email and what to cut. Fifth, the value of knowing your audience. Sixth, why using language the recipient understands is essential. Seventh, know the 1-2 things the email is actually about before you start. Eighth, be careful of manipulation in the title. Ninth, the role colons can play in an email subject line. Tenth, what is the inverted pyramid and what does it have to do with emails? Eleventh, what if you have more than 1-2 things to communicate? Twelfth, the summary at the top must be clear, concise, and correct. Pro tip: read your email out loud. In addition, when to hit send on the email.

Small Business Toolbox walks through the top five lessons shared by entrepreneurs in the Business Minutia Podcast's first 50 episodes. Small Business Toolbox Topics Discussed First, the mindset of small business owners. Second, why time management is essential for entrepreneurs. In addition, listen to interviews with Brett Boyd, Kris Hochart, Kathy Fielder. Third, why coaching and mentoring are essential for small business owners. In addition, listen to the interviews with Bob Barrese, Andrea Anderson, and Brett Boyd. Fourth, what we learned about the necessity for great customer service. In addition, listen to the interviews with Colby Gardner, Walter Boyd, and Dave Borski. Fifth, why an innovative mindset is essential for small business owners. In addition, listen to the interviews with Aaron Fletcher, Kathy Fielder, and Andrea Anderson. Sixth, the value of self-awareness to small business owners. In addition, listen to interviews with Jessica Vittorio, Mary Ann Connor, and Ken Janke.

How to Connect With Anyone focuses on the keys to relating to anyone in less than 5 minutes. In this episode, Brent Richardson breaks down the tricks he's learned to gain authentic connections with people within just a few minutes of being with them. How to Connect points discussed First, how much to listen versus speaking. Second, why it's essential to connect with people beyond the purpose of the meeting. Third, good small talk options. Fourth, how to know which threads to pull to get a person to talk. In addition, what happened when Brent pulled a thread he wished he hadn't. Fifth, how to use self-deprecation to connect with people. Sixth, when to share the areas in which you are an expert. Seventh, what Brent does when he fails to connect with someone. Eighth, how to get people off mute on a conference call. Ninth, the challenges of connecting with people when the meeting isn't yours. Tenth, how to read a person's avatar. Eleventh, the problem with using humor to connect with people. In addition, how to keep icebreakers fresh. Finally, the value of diversity within your network.

In Corporate Toolbox, the Business Minutia team shares the five skills needed for corporate success: communication, time management, self-awareness, people skills, and a willingness to learn. Each tool is linked to previous episodes. Corporate Toolbox Keys Discussed Firstly, an overview of the five essential tools. Secondly, why communication is the first skill for the toolbox. Thirdly, communication episodes to consider: Emails, Meetings, and Presentations. Fourthly, the value of time management. Fifthly, adding relationship agility to your toolbox. Sixthly, episodes to sharpen this skill: Horrible Co-Workers 1 and 2, Bad Bosses, Networking for Introverts, Networking for Extroverts, Conflict Resolution, HR, and Systemic Racism. Seventhly, the value of adding self-awareness to your toolbox. Eighthly, episodes to sharpen this skill: Enneagrams, Navigating Career Changes, Pursuing Feedback,  Why am I Here, and When to Leave. Ninthly, you need to maintain a growth mindset. Tenthly, episodes to sharpen this skill: Continuing Education, How College Failed Me, and Incubating Ideas.

New Job Success focuses on the three key areas that will make or break you in your first year in a new job: learning, networking, and executing. New Job Success Keys Discussed First, Brent reflects on what it means to not fluff up or cower down. Second, an intro to the three buckets of new job success: learning, networking, and executing. Third, the value of asking a lot of questions. Fourth, why it's essential to adjust your attitude. Fifth,  stretch your comfort zone and be willing to fail. Sixth, how and why to stretch your comfort zone. Seventh, the qualities to look for in a mentor. Eighth, why execution is important no matter how long-term the job is. Ninth, when and how to communicate that you don't like your job. Tenth, the value of getting other people's eyes on your work. Eleventh, have a monthly check-in with yourself. Twelfth, why quitting jobs too frequently can be a red flag.

In Conflict Resolution, podcast host Brent Richardson walks professionals through the three stages of resolving a dispute: gathering information, refocusing on the problem statement, and peaceful follow-up. Conflict Resolution Points Discussed First, Brent shares what the goal of conflict resolution should be. Second, how to gather information to discover the root cause of the conflict. Third, to find the problem statement, it is essential to focus on isolation and an aligned goal. Fourth, ask clarifying questions. Fifth, Brent shares why it's important to take the high road. Sixth, both parties have to be ready to solve the problem. Seventh, refocus the conflicting parties on the aligned goal. Eighth, filter your thoughts before you speak. Ninth, find value in each person involved in the conflict. Tenth, acknowledge each person's thoughts. Eleventh, if you are a manager, don't neglect the who issues. Finally, continue to extend an olive branch.

How College Failed Me focuses on the pros and cons of university education. The discussion includes: what universities fail to teach, how to supplement your education, and what you miss out on if you skip the college experience. College Failed Me Discussion Points First, how college teaches you to game the system. Second, how college helps with worldview. Third, the sense of community and diversity built through the university. Fourth, the value of process. Fifth, what Brent and Jamie teach their own kids about college. Sixth, Jamie's experience with women seeking an MRS Degree. Seventh, the value of a gap year. Eighth, how college prepares you to please a boss. Ninth, an introduction to Imposter Syndrome. Tenth, college doesn't teach you how to teach yourself. Eleventh, the best class Brent took in college. Twelfth, college fails to teach how to avoid or resolve conflict. Finally, college doesn't teach organizational savvy and office politics.

Brent Richardson is a prankster. It started in childhood, the pranks increase in complexity through his work with teenagers, and then they flooded over into his workplace. This week, Brent shares some of his favorite practical jokes from small to elaborate. Office Pranks Discussed First, how did pranks begin for Brent? Second, pranks from childhood: windshield wiper sprayers and fishing. Third, some favorite practical jokes Brent heard others share. Fourth, Brent explains his most consistent prank. Fifth, when the practical jokes became more elaborate. Sixth, computer pranks: email spam and messing with a mouse. Seventh, Icy Hot pranks. Eighth, a teenager gets revenge on Brent. Ninth, adding a hot surprise to a jelly roll. Tenth, fail-proof eating contests. Finally, the elaborate office prank, two years in the making.  

Continuing Education focuses on why learning new skills is important, what to focus your efforts on, and how to pursue that learning in both formal and informal ways to increase your marketability within your industry. Continuing Education Keys Discussed Brent shares why continuing education is important. Brent and Jamie debunk the "grow or die" mindset. If you want to be able to lead, you have to be willing to grow. Understanding what your company wants versus what your industry wants. Why and how to lean into your network. When to pursue an advanced degree. The value of online classes. How to utilize classes offered within your company. The value of using free resources like Wikipedia and YouTube. Brent's breakdown of where he spends his time in continuing education. The value of on-the-job training. How to use podcasts, books, and an app like Blinkist.

Networking for Extroverts tackles the complicated subject of how extroverts can harness their habits to become more successful in the workplace. Networking for Extroverts Topics Discussed Firstly, Brent shares how to be self-aware about how you are perceived. Secondly, understand what a bully is in the workplace and how to avoid that perception. Thirdly, how to get feedback as an extrovert. Fourthly, avoid flirtatious tendencies. Fifthly, don't force introverts out of their comfort zone. Sixthly, sharpen your skills using the 60/40 rule. Seventhly, don't dominate the conversation. Eighthly, how to be inclusive. Ninthly, avoid being a gossip or cliquish. Tenthly, the value of being strategic with your time and conversations. Eleventhly, the importance of practicing your storytelling. Twelfthly, avoid provoking for shock value.

"Networking for Introverts" offers tips and tricks to help introverted people learn how to network more effectively. In addition, Brent and Jamie offer insight into what it feels like to be an introvert. Networking for Introverts insights discussed First, Jamie's nightmare story from high school. Second, Brent's story of mistaken identity. Third, why networking is important even if you're an introvert. Fourth, how effective networking can encourage people to stay with an employer. Fifth, Brent shares the art of connecting with people. Sixth, the underlying meaning of what introverts say and do. Seventh, icebreakers for introverts. Eighth, how to practice networking skills. Ninth, how asking for help can expand your network. Tenth, the value of efficiency. Eleventh, how to leverage your boss to expand your network. Twelfth, the strategic advantage of introverts. In addition, how to set boundaries as an introvert. Finally, the eight "Big Don't" of networking.

Why am I here? focuses on finding the bigger purpose beyond a person's 9-to-5 job. In this episode, Brent and Jamie talk through roadblocks and common missteps people make when looking for the "why" of their life. Why am I here? discussion points First, what does purpose have to do with business? Second, Brent learned why purpose matters when he quit his job. Third, what Brent learned about himself through his non-profit work. Fourth, what does Mike Tyson have to do with this? Fifth, why wealth is NOT the same thing as purpose. Sixth, why it's dangerous to have family be your purpose. Seventh, why it's dangerous for your job to be your purpose. Eighth, how to find your real purpose. Ninth, why Brent looks at his day job as fundraising. Tenth, "what do you want on your tombstone?" Next, Brent's favorite book on the topic of purpose. In addition, what would you do if you knew how your story ended? Why adjusting your direction is NOT a failure. Finally, Brent's thoughts on the importance of purpose.

Bad bosses can make even a great employee want to quit. The key is learning how to align with all kinds of people. In this episode of the Business Minutia Podcast, Brent Richardson walks listeners through tips for working with nine different management styles. Bad Bosses Points Discussed First, Brent shares how to find out if a potential new boss might be a bad boss. Second, why is aligning with your boss essential? Third, the value of establishing deadlines. Fourth, how to deal with micromanagers. Fifth, dealing with the absentee boss and the unorganized boss. Sixth, how to deal with the non-verbal boss and the manager who steals your credit. Seventh, dealing with the boss who is impossible to please or the manager who leads with fear. Finally, how to deal with the unfair boss and the manipulative manager.

Small Business Regrets, Scaling, and Time Management centers on a 6-month check-in with Integrity Garage Door and Gate owner Brett Boyd. Listeners get honest commentary on the ups and downs of a young business. Small Business Regrets and Lessons Discussed First, Brett shares what he loves and hates about owning his own small business. Second, he shares small business growing pains. Third, Brett tells Brent about his challenges as a salesman. Fourth, we dive into the need for backend growth. Fifth, Brett's biggest positive and negative surprises. Sixth, Brett breaks down his next big obstacles. Finally, we hear Brett's business advice to himself a year ago and his kids now.

"When To Quit Your Job" focuses on the signs of when it is time to consider a transition versus when you may be better off staying in your current role and making it work for you. When Is It Time To Quit Your Job Discussion Points First, Brent discusses why it's important to love what you do. Second, why this topic is being discussed now. Third, Brent's Venn Diagram of the ideal job. Fourth, what makes people want to stay at a company? Fifth, what makes people want to leave a job? Sixth, the value of knowing what you're running from. Seventh, when does it make sense to leave? Eighth, Jamie's story of why and when she left her corporate career. Ninth, key takeaways from a listener who recently quit his job.

Customer service is essential to any company's success. This week, Brent Richardson talks to Gardner Tours owner Colby Gardner about the principles of customer service that have completely transformed his business. Customer Service Tips Discussed First, why it's important to do the behind-the-scenes logistics well. Second, why hospitality is essential. Third, being genuine and transparent. Fourth, Brent shares the way he connects with new people. Fifth, Colby's trick for connecting with people. Sixth, what these principles look like in corporate work. Seventh, what to do when people don't respond to your relationship-building question. Eighth, dealing with angry customers. Finally, how to get in touch with Colby to experience Cuba with Colby's exceptional customer service.

Work-life balance is a challenge at any stage in a career. This week, BMP host Brent Richardson shares tips and tricks he has discovered through 20 years of corporate work. Work-Life Balance Tips Discussed First, Brent and Jamie share their controversial experience on how travel has impacted their family. Next, how to define goals and objectives for your life. Third, defining your boundaries are non-negotiable. Fourth, how the seasons of life and work can affect your balance. In addition, identifying your warning signs. Sixth, how to restore yourself with healthy play. Moreover, the art of mental disciple. Eighth, what to do if your boss doesn't respect your time. Ninth, how to deal with reactive jobs. Also, the problem with losing your identity to your title, role, or family. Tenth, the problem with scorekeeping in relationships. Finally, Brent shares how to address an imbalance in an employee.

Find Your Why focuses on the often-overlooked first step in defining where you (or your team) want to end up. It's easy to skip to the "where" and "how" of the journey while assuming the "why." This week, Brent Richardson talks with Ken Janke about how that misstep can be fatal to a vision. Find Your Why Points Discussed First, Ken shares the principle of the Golden Circle. Second, why the "why" is so vital. Third, how this process works with business and career. Fourth, Ken discusses the questions that can help you find your personal "why." Fifth, Ken breaks down why it's important to rethink your work life. Sixth, Brent shares his experience in not knowing what he wanted from his career. Seventh, the exercise to help define your vision. Eighth, how to empower employees through this process. Finally, Ken shares how often a person or business should revisit the Golden Circle.

How To Incubate Ideas carries listeners through each of the three phases of the incubation process: think, know, and show. BMP podcast host, Brent Richardson, shares his lessons learned through over 20 years in a large international firm. How To Incubate Ideas Discussion Points First, Jamie shares the process of incubating eggs as it relates to incubating ideas. Second, Brent discusses where to get new ideas. Third, the three stages of developing a new idea: think, know, and show. Fourth, how to find and nurture your creative times. Fifth, the initial steps of the innovation process. Also, Hubie Payne's warning about the status quo. Sixth, Brent breaks down Proof of Concept. Seventh, how incubation works in the small business world. Eighth, moving from Know to Show. Ninth, Brent shares warning about company politics within the incubation process. Finally, what it means if an idea fails.  

Presentation 101 concludes our three-part series of basic communication skills. In Episode 30, Brent covered hosting a meeting, and Episode 31 discussed writing a professional email. Presentation 101 Keys Discussed Firstly, Brent shares his presentation nightmare. Secondly, establishing what your goals for the presentation are. Thirdly, be clear about what the problem statement is. Fourthly, the rule of three for presentations. Fifthly, have one key point per slide. Sixthly, why practice is essential. Seventhly, using stories and analogies. Eighthly, the two ways timing is essential. Ninthly, presentation etiquette including using a laser pointer, avoiding reading slides, and how many points should be on each slide. Tenthly, Brent's presentation pet peeve. In addition, why you should be careful with animation, giving credit, and font size. What's Next? The Business Minutia Podcast is taking an end-of-year break to enjoy downtime with family. We will return in 2021 with a slew of new topics and follow-ups with former guests.

Email 101 is the second part in the BMP Essential Communication series. The first part, Meetings 101, is also available. In this week's episode, Brent Richardson shares the essentials to professional emails including timeliness, length, the "to" list, and what to avoid. Email 101 Keys Discussed First, how much time does the person spend on email? Second, the competition for your attention and engagement. Third, big picture warnings of when an email would be better as a meeting. Fourth, avoid dollar words, acronyms, and analogies. Fifth, how to start an email with a solid problem statement. Sixth, focusing on the "to" list. Seventh, using the "CC" list and avoiding the "BCC" list. Eighth, best practices when looping people into an existing email thread. Ninth, email etiquette. Finally, a call to action for listeners.

In Meetings 101, Brent Richardson breaks down the essentials of when meetings are necessary, who to invite, when to host them, and the common mistakes people make when planning them. Meetings 101 points discussed First, an intro to the BMP theme of the month: communication. Second, types of annoying and unnecessary meetings. Third, the kinds of meetings that are valuable. For example, why execution and check-in meetings are important. Moreover, when to proactively request for reviews of your work. Also, when are 1-0n-1 meetings necessary? Fourth, when an email becomes a book, it's probably better as a meeting. Fifth, how to use a meeting to show appreciation to someone. Sixth, controversial or emotional topics are better as an email than a meeting. Seventh, landmine discussions. Eighth, how to handle brainstorming meetings. Ninth, don't be surprised during a meeting. Tenth, be super clear about the agenda. Eleventh, the strategy of who needs to be invited to a meeting. Twelfth, when to schedule a meeting. In addition, how much notice to give people. Finally, be efficient and timely.

New small business struggles can be overwhelming. This week, Brett Boyd returns to the Business Minutia Podcast to share his learnings from his first three months in business. New Small Business Struggles Discussed First, Brett shares a story about LLC naming chaos. Second, how Brett chose between an LLC and a corporation. Third, what it was like to take a vacation without a boss. Fourth, what Brett has learned about grouping jobs together by location. Fifth, lessons learned in advertising and marketing. Sixth, playing the long game. Seventh, the value of reviews. Eighth, Brett's struggle with overbooking himself. Next, the struggle of payroll. In addition, questions on handling finances. Ninth, health insurance concerns and questions. Tenth, the value of having a strategy. Finally, Brett's learning from his first three months.

Legal questions can be some of the most discouraging aspects of owning a small business. To address these concerns, this week Brent sat down with Attorney Jessica Vittorio to speedrun through some FAQs. Legal Questions Addressed Firstly, who is Jessica Vittorio? Secondly, the impact of having small business owners as parents. Thirdly, how Jessica works with startups and small businesses now. Fourthly, proactive versus reactive decisions. Fifth, the difference between an LLC and a corporation. In addition, when and how to switch from an LLC to a corporation. Sixthly, the top issues Jessica runs into with small businesses. Seventhly, what are the primary HR concerns for startups? Eighthly, a warning against texting and social media interactions for employers. Ninthly, the biggest no-no for small business owners. Tenthly, NDAs for small businesses. Eleventh, Jessica addresses tax concerns. Twelfth, a quick look at copyrights, patents, and trademarks. Thirteenth, why documentation is essential for IP assignments. Moreover, what to do if you can't afford an attorney but need one. Fifteenth, Jessica's personal learnings and what she wished all small business owners knew. Your Next Great Listen If you enjoyed this episode, you may also like: Navigating Career Changes Fearlessly with Ken Janke How Work-Life Balance and Self-Awareness Increase Productivity with Michael Fleming Starting a Small Business: Day 1 With A New Small Business Owner, Brett Boyd

Goldman Sachs 10,000 Small Businesses is hand-selecting qualifying entrepreneurs for free training. In addition, this growing community is a place to learn, share experiences, and expand your network. Goldman Sachs 10,000 Small Businesses This week, Brent sat down with Director of Marketing and Alumni Relations, Andrea Anderson to discuss what Goldman Sachs is offering qualifying entrepreneurs. First, we meet Andrea and learn how she joined the program. Second, we learn how the program started from the recession of 2008. Third, Andrea shares how the program launched in Dallas in 2014. Fourth, we learn how often a new batch of entrepreneurs is selected. Fifth, Andrea walks us through how this training differs from a traditional MBA. Sixth, what is a growth plan, and how does it apply to entrepreneurs within the program? In addition, we learn how COVID has effected the training process. Seventh, Andrea shares how the program is free to small business owners. Eighth, we learn why diversity is an essential piece to the Goldman Sachs puzzle. Ninth, Andrea shares what it takes to qualify for the program and what sessions look like. In addition, we learn about alumni relations after graduation. Finally, Andrea shares her biggest surprise from running the alumni program. Your Next Great Listen If you liked this interview, you may also like: Dallas SCORE: Free Mentors And Training For Small Business Owners with Bob Barrese Dallas Forward: Helping DFW Become A National Leader In Economic Recovery with Dallas Citizens Council CEO Kelvin Walker. Starting A Small Business: Day 1 With A New Small Business Owner featuring Brett Boyd.

A company reorg can be scary. In this week's episode, Brent Richardson shares how to take the fear out of business restructure, what steps to take when the announcement is made, and how to keep yourself from being caught off guard in the future. Company Reorg Topics Discussed First, how Blockbuster relates to org changes. Second, fear of org changes. Third, small business vs big business org changes. Fourth, recognize that it isn’t personal. Fifth, look at your job like you do your retirement plan. Next, what if you don’t want to lose what you’re working on? Sixth, get over the denial quickly. Seventh, dealing with the thoughts and fears that come from org changes. Eighth, the cultural effects within organizations after frequent org changes. Ninth, are acquisitions different from traditional org changes? Pro Tip: Good networking can help you know a reorg is coming. Tenth, why Brent likes changes now. Moreover, why people whose identity are tied to a job title struggle the most. In addition, realizations that can come from reorgs. Eleventh, advice for new hires. Also, how do you network while working from home? Moreover, reorgs that wound up as demotions for Brent. Then, how Jamie deals with change. Finally, how Brent deals with change. Your Next Great Listen If you liked this episode, you may also like: Enneagram: A Pathway to Self-Awareness with Mary Ann Connor Performance Reviews: How to Prepare, What to Bring, and What to Expect How Work-Life Balance and Self-Awareness Increase Productivity with Michael Fleming Navigating Career Changes Fearlessly with Ken Janke

Dallas SCORE is one of the best-kept secrets for small business owners. SCORE offers a vast network of trained mentors, free workshops, and support that entrepreneurs need. SCORE is a national organization with 300 chapters and 100,000 volunteers. There are 70 mentors currently available in Dallas. These volunteer mentors are subject matter experts that are trained and then strategically assigned to entrepreneurs seeking SCORE services. Dallas SCORE topics discussed First, who is Bob Barrese and what are his credentials in business? Second, what is SCORE? Third, SCORE stats and numbers. Fourth, what kinds of businesses does SCORE mentor? Fifth, how to connect with the organization. Sixth, Bob's role in connecting small businesses with mentors. Seventh, how SCORE finds mentors. Eighth, what workshops are available? Ninth, opportunities that have arisen through COVID. Tenth, what long-term effects Bob expects from COVID. Then, the expected future of the current shift to a home-based business. Moreover, what separates small businesses that are failing from those that are thriving? In addition, personal missteps Bob made in his career. More specifically, the "I wish I'd done this sooner" mindset. Then, who are SCORE mentors and how are they trained? Finally, a SCORE success story: an IT worker who wanted to become a wedding planner. Your next great listen If you liked this episode of the Business Minutia Podcast, you may also like: Dallas Forward: Helping DFW Become A National Leader In Economic Recovery with Dallas Citizens Council CEO Kelvin Walker. Starting A Small Business: Day 1 With A New Small Business Owner featuring Brett Boyd. Growing Small: Using Corporate Knowledge To Start A Small Business with Dave Borski.

Social media can be an overwhelming undertaking for small businesses and entrepreneurs. This week, Brent sits down with publicist Cynthia Smoot. She points you in the right direction on where to start and warns of hiccups you may encounter in your online journey. Social Media Tips Covered First, Cynthia talks about branding for small businesses. For example, what would effective branding look like for a restaurant? Second, how Facebook changed the marketing game. Third, selecting what platforms fit your business. Fourth, why Facebook is a great first platform. Fifth, what is the difference between your purchaser and your customer? Sixth, how to use hashtags on various platforms. Seventh, how hashtags create communities. Eighth, how to narrow down your hashtag audience. Ninth, how to use these platforms for advertising. Moreover, how to monitor the return on investment for social media ads. Tenth, how to use social media to boost customer service. In addition, the current trend: video. Then, common mistakes that businesses make in social media. Finally, when is it time to outsource? Your Next Great Listen If you enjoyed this episode, you might also like: Confessions of a Small Business Owner. In this episode, Walter Boyd shares some of his big missteps so that other business owners can avoid the same mistakes. Growing Small. In this episode, Dave Borski shares how he used the knowledge gained from working for a big company to start his own small business. Business Tenacity. In this episode, Kathy Fielder shares what it takes to pivot a business in amid COVID including her personal story of changing your focus from home furnishings to PPE in just 3 weeks.

Advanced presentation skills begin with telling a great story. Whether you are selling a service, product, or yourself, stories help people connect with the presenter. In this episode, a professional storyteller and nonprofit business owner shares pointers on what makes a great story and how everyone (even you!) can be a great storyteller. Presentation Skills Learned First, what is the definition of a story? Second, what are the parts of a story? Third, how are stories used in advertising? Fourth, how corporate presentations are stories in disguise. Fifth, how to use stories as anchor points in a presentation. Sixth, the three types of presentations: updates, inspiration, and advertising. Seventh, defining the story elements within your presentation. Eighth, defining the problem statement. Ninth, using memory lists. Tenth, where to start on your storytelling journey. Your Next Great Listen If you liked this episode, you may also like Shawn's first interview on the Business Minutia Podcast, Why Storytelling is Important in Business. Other Resources In this episode, Shawn Small recommended three resources for those who want to improve their presentation skills: First, The Moth podcast. This is a podcast of storytellers from novice to expert. Second, Storyworthy by Matthew Dicks. In this book, a five-time Moth GrandSLAM winner shows how to tell a great story — and why doing so matters. Third, The Power of Moments by Chip Heath and Dan Heath. This book explores why certain brief experiences can jolt us, elevate us, and change us—and how we can learn to create such extraordinary moments in our life and work.  

In this episode of the Business Minutia Podcast, Brent Richardson shares tips on how to give negative feedback in a constructive manner. Following this blueprint can make an uncomfortable situation much more productive for both the reviewer and the reviewee. Negative Feedback Tips Discussed First, value the person both as a person and in their role. More specifically, separate style difference from an actual problem. Second, how to get your mind right before giving negative feedback. For example, Jamie’s experience editing friends’ writing. Third, focus on facts, data, and results. More specifically, keep it on the “what” and not on the “who.” Ask yourself, if someone were to overhear this conversation, would they align with you? Fourth, the closer to real-time feedback, the better. More specifically, how real-time feedback can be handled while people work from home. Fifth, have the person review himself. Sixth, write out your talking points. Seventh, preparing with possible responses: silence, anger, and tears. Moreover, how can managers deal with having to give negative feedback or laying people off. Eighth, documentation is essential. Finally, celebrate with people. Your Next Great Listen If you liked this episode, check out Pursuing Feedback with Rodney Miranda and Brent's tips on Performance Reviews.

Brent shares his key self-awareness takeaways from the first 20 episodes of the Business Minutia Podcast. This includes how this podcast set the stage for his own self-awareness journey, what he has learned about himself, and what he'd like to focus on as BMP continues. Self-Awareness Keys Discussed First, Brent discusses how Ken Janke's interview set the stage for the self-awareness journey. Second, how Brent learned he is NOT a serial entrepreneur. Third, the big takeaway from the Working From Home episode. Fourth, what Brent learned from the Storytelling episode. Fifth, the shocking revelation from the HR and #Metoo episode. Sixth, the takeaways from the Horrible Co-Workers episodes. Seventh, the painful discussion with Hubie Payne and what Brent learned about himself. Next, how the Performance Review episode became an ah-ha moment for Brent. In addition, how the Dallas Forward interview made Brent pivot to a small business focus. Finally, how the Enneagram can be used in your self-awareness journey. To close the episode, Brent shares two minutia points and a call to action. Your Next Great Listen If you are new to the podcast and would like to know more about the host, Brent Richardson, check out Episode 000 for an interview that walks through Brent's background, goals, and core values.  

Enneagram is a test that helps people define their key motivation and fear so they can be more productive and fulfilled. The 9 personality types have been used for centuries, but have recently made a resurgence. In this episode of BMP, Brent talks with Certified Enneagram Coach and Certified Life Coach Mary Ann Connor to better understand how this test can help people be better leaders and business owners. Enneagram Discussion Points First, Mary Ann defines the difference between this and other personality tests. Second, we discuss why self-awareness takes courage. Third, Mary Ann shares how knowing your personality number can help in the business world. Fourth, she issues two warnings. Next, we dive into the Enneagrams and what each type means. In addition, Brent shares what his Enneagram number is and how he plans to use this new knowledge moving forward. Moreover, Mary Ann talks about the difference between EQ and IQ. Finally, Mary Ann shares where to go to get more assistance in understanding what your results mean for you. Your Next Great Listen If you liked this episode, you may also like: Time Management: A 30-Minute Crash Course How Work-Life Balance and Self-Awareness Increase Productivity Pursuing Feedback

Business success requires tenacity. Kathy Fielder is a prime example of grit in action. When COVID-19 hit, she knew she could see it through lenses of fear or opportunity. She elected opportunity. In three weeks, Kathy shifted her home decor and fashion businesses from brick and mortar sales to online. Additionally, she navigated international politics to import PPE and became a prime distributor within DFW. In BMP 019, she shares some of the secrets to her successful pivot. Business Tenacity Keys Discussed First, Kathy shares why small and medium-sized businesses are essential. Second, she shares her background as a serial entrepreneur. Third, Kathy discusses how COVID-19 initially impacted her businesses. Fourth, listeners learn where Kathy's "opportunity mindset" originated. Fifth, Kathy gets into the politics of masks. Next, she describes the initial pushback on charging for masks. Then, Kathy shares her success and background prior to COVID-19. In addition, listeners learn how Kathy became an expert in mask certification. More specifically, Kathy shares the amazing number of masks she imported and sold. Next, Kathy discusses business pivots including online sales. Moreover, she shares her thoughts on the future of manufacturing post-COVID-19. In addition, Kathy discusses her own vision for the future. Finally, Kathy shares her key to building resilience. Your Next Great Listen If you liked this episode, you may also like: Confession of a Business Owner Fletcher's Corny Dogs Lessons from a Serial Entrepreneur Navigating Career Changes Fearlessly  

Time management is an essential skill to master whether you are an individual contributor, entrepreneur, or manager. In this episode of the Business Minutia Podcast, Jamie puts Brent on a timer to explain his 5 keys to managing time effectively and productively. Each of the 5 keys is allotted a 5-minute discussion. Time management topics discussed First, Brent and Jamie discuss the thought behind the 30-minute crash course. Second, Jamie shares the rules for this episode. Third, Brent shares the first time management key: learning to do things you don't want to do. Fourth, Brent discusses the second key: breaking tasks down by how long they take and how critical they are. Next, the value of taking breaks. Then, the third key: managing the next action. More specifically, what to manage on a daily basis versus a weekly basis. Next, the fourth key: finding your own prime time. More specifically, don't let email or your phone interrupt your prime time. In addition, allotting time for small tasks. Finally, the fifth key: take time to reflect and celebrate. Your next great listen If you enjoyed this time management episode, you may also like How Work-Life Balance and Self-Awareness Increase Productivity with Michael Fleming.

Confessions of a Business Owner features iFly GPS programmer Walter Boyd. In this transparent interview, Boyd reveals two lessons he learned about tech traps and investors. His personal experiences may change how other business owners run their organizations. Confessions of a Business Owner discusses: First, Walter shares his background including being self-taught. Second, we learn about the Adventure Pilot Website. Third, Walter talks about his transition into consulting. Fourth, we learn how the market crash of 2008 leads to the formation of iFly. Then, Walter talks about his early competition. Next, misstep one: missing the boat on the iPhone. Then, misstep two: not getting investors. Moreover, Walter shares the three areas that separate them from their competition: customer service, ease of use, and price. In addition, Walter delves into his first hires as a small business owner. Finally, he shares the unique way they are tackling the need for support staff. Your next great listen If you liked this episode, you may also like: Kelvin Walker's Dallas Forward interview about the impact COVID-19 has had on the Dallas economy. Growing Small with Dave Borski. Storytelling for Business with Shawn Small.

The pandemic massively disrupted the economy. As a result, Mayor Eric Johnson created an initiative called Dallas Forward. Specifically, it connects small businesses with free resources to help them survive COVID-19. In BMP 016, Brent interviews the initiative's leader, Kelvin Walker. In it, Kelvin shares stats on how bad the situation is in the metroplex, the aid available to small businesses, and what the long-term impact is on all of DFW. Dallas Forward highlights First, Kelvin shares his story. Second, Kelvin introduces Brent to what the Dallas Citizens Council is. Next, we learn how the pandemic changed the Citizen Council's plan for 2020. In addition, Kelvin shares his initial thoughts on the pandemic. Then, Kelvin and Brent discuss COVID-19's effect on small businesses. Moreover, we learn about the free coaching and resources the initiative offers. In addition, Kelvin shares the pivot strategies some small businesses have taken. Next, Kelvin breaks down the stats on how the pandemic has impacted the metroplex. Finally, we learn how small businesses impact the overall economy. Your next great listen If you enjoyed this episode, you may also like Fletcher's Corny Dogs: How the Texas icon is pivoting during COVID-19 with Aaron Fletcher.

Fletcher's Corny Dogs and Big Tex are Texas icons. This year, the State Fair of Texas canceled for only the third time in its history. While customers are frustrated, we recognize that a lot of businesses that rely on Fair funds may suffer. In an effort to help small businesses learn from each other, we reached out to Aaron Fletcher at Fletcher's Corny Dogs to see how they are pivoting to survive COVID-19. Fletcher's Corny Dogs pivot points First, Aaron shares what it was like growing up a Fletcher. Second, we learn how Aaron first got involved in the family business. Third, Aaron shares how important innovation is to the brand. Next, we hear about a failed attempt at a new product. In addition, Aaron shares where and when the idea of food trailers started. Moreover, Brent and Aaron discuss how other small businesses in DFW are pivoting during COVID-19. Finally, Aaron takes us on a culinary tour of DFW including some of his favorite restaurants. Your next great listen If you enjoyed this episode, you might also like: Starting a Small Business with Brett Boyd Growing Small with Dave Borski Navigating Career Changes Fearlessly with Ken Janke

Being a new manager can be overwhelming. You may deal with imposter syndrome as you try to figure out how to handle the new responsibilities. Brent Richardson helps take the guesswork out of the new job title as he shares everything he wishes someone had told him. New Manager Topics Discussed First, new managers must understand that distributing hope is their top priority. Second, can cynicism and hope co-exist? Next, focus on delegation and time management. What role do age, race, gender, and other gaps play? Next, learn agility and flexibility. How management style should change between high performers and low performers. Why managing a Dream Team of top performers is a failure. Moreover, how to manage down, up, and sideways. In addition, what role does transparency play in team building? How (and when) to adapt your teams' goals? Next, what role do goals and scoreboards play in management? Finally, the value of mentors and coaches and the unique way Brent utilizes them. Your Next Great Listen If you liked this episode, you might also like: Pursuing Feedback with Rodney Miranda Human Resources, #MeToo, And The Generation Gap In Business with Jane Kim How Work-Life Balance And Self-Awareness Can Increase Productivity with Michael Fleming Navigating Career Changes Fearlessly with Ken Janke

Ever dreamed of starting a small business? In this episode, we start our journey of watching Brett Boyd as he turns his side hustle into a small business, Integrity Garage Door and Gate. Starting a small business points covered First, you meet Brett Boyd. Who is he and what is his background? Second, we learn how he transitioned from an employee to a small business owner. Next, Brett shares the mental struggles that go into starting your own company. In addition, we learn how he leveraged his full-time job to start his side hustle. Then, Brett tells us how he defines success. Finally, we learn the current fears and concerns Brett has. Next up in the series This is an ongoing series where Brent Richardson and Jamie Richardson will follow Brett Boyd through each step of the small business process. Brent and Jamie will now seek experts to help Brett with his next obstacles and have him back on the show for updates and information. If you would like to share your thoughts or offer pointers, contact us directly. Your next great listen If you liked this episode, you might also enjoy: Growing Small: Using Corporate Knowledge To Start A Small Business with Dave Borski Lessons From A Serial Entrepreneur with Kris Hochart Navigating Career Changes Fearlessly with Ken Janke  

Performance reviews can feel scary. However, if you are fully prepared, performance reviews can set you on the track to success. This week, your host, Brent Richardson, and the producer, Jamie Richardson, discuss how to prepare for formal reviews at work. Performance review topics covered First, Brent shares the fear associated with reviews. Then, you will learn how to find your strengths and weaknesses. Next, Brent and Jamie discuss the difference between weakness and growth areas. In addition, listeners learn how to align your next steps with your boss's. Moreover, Brent dissects why the combination of written and verbal communication is so powerful. We then learn how to mentally prepare for the performance review. Finally, Brent and Jamie talk about the things to make sure you align on before you leave the meeting. Your Next Great Listen If you liked this episode, you may also like Rodney Miranda's episode, "Pursuing Feedback."

Systemic racism has created headlines lately. This week, Brent Richardson interviewed a mentor of his who happens to be a Black VP at Texas Instruments. Systemic racism keys discussed First, Hubie shares his upbringing in New York. In addition, Hubie explains how Florida State University prepared him for the cultural diversity of Texas Instruments. Then, Hubie defines why Americans don't like talking about systemic racism. Next, Hubie breaks down the internal dialog we go through when a race issue makes headlines. Moreover, Hubie explains the three things corporations can and should be doing right now. Finally, Hubie explains the value of diversity and why companies should care. Your next great listen If you liked this episode, you may also like "Human Resources, #Metoo, and the Generation Gap in Business" with Jane Kim.

Horrible Co-Workers can be exhausting. In Part 2 of our series, Host Brent Richardson and Producer Jamie Richardson discuss five more types of difficult people: Unresponsive Earl and Edith Know-It-All Nicole and Nate One-Up Wade and Wanda Woah Is Me Whitney and Walter and TMI Tom and Tina Horrible Co-Workers Keys First, Brent reminds us that we all have these flaws. Being able to deal with all kinds of people comes from having a relationship with them and valuing them as individuals. Second, Brent and Jamie cover what drives us crazy about each kind of co-worker. Next, we discuss the positive side of each character trait. In addition, we offer tips on how to respond to each type of co-worker. Relatable stories of Brent and Jamie's personal experiences with co-workers are sprinkled throughout. Finally, Kristy Wendel shares her first-hand experience with TMI Tom who happened to be her boss. Call To Action We want your feedback. Kristy shared a complicated story. How would you handle it if you were in that situation? Join our chat on the Facebook Discussion Group. Not on Facebook? Shoot us an email instead. Your Next Great Listen Like this episode? You might also enjoy Part 1 of this series. In addition, this episode discussed parts of BMP 007 on Work-Life Balance and BMP 009 on Pursuing Feedback.

Pursuing feedback can be challenging. After all, why should you invite people to highlight your negatives? It can feel like unnecessary torture. In episode 009 of the Business Minutia Podcast, Texas Instruments manager Rodney Miranda shares his lessons from proactively pursuing feedback. Pursuing feedback lessons covered First, Rodney shares why it's important to pursue feedback. Then, he shares the benefits of being proactive. Brent shares the adrenaline rush he gets from feedback. Next, Rodney explains the difference between perception and perspective. In addition, we learn what to bring to a feedback meeting, and what to do with the feedback when it is received. Who is benefited by this episode? If you struggle with how to get feedback or what to do with it when you receive it, this episode is for you. Rodney walks you through exactly what it takes to turn any feedback experience into something that can better you. Your next great listen Like this episode? You might also like Navigating Career Changes Fearlessly.

Horrible co-workers come in all shapes and sizes. This week on the Business Minutia Podcast, we break down the pros and cons of five types of horrible co-workers: Help Me Hannah, Lazy Lisa, Cunning Cate, Chatty Chad, and Loud Larry. Horrible co-workers keys First, we discuss why we call Hannah, Lisa, and Cate, "the triplets," and how to tell them apart. Then, Brent shares the positives of each type of co-worker. Next, we share the three steps to train the triplets. Moreover, Brent shares the last straw in dealing with Cunning Cate. We discuss the difference between manipulation and influence. Next, we move on to the two kinds of Chatty Chad or Coffee Carl and how to respond to each. How to structure your time to effectively deal with the triplets and Chad. The two kinds of Loud Larry, and how to treat each. In addition, we share stories from the office that illustrate the point of each. Finally, we hear Wesley Hirsch's horrible co-worker story. Your next great listen If you liked this episode, you may also enjoy How to Fail Working From Home.  

Work-life balance is a popular catch-phrase, but most people limit their advice to the work side of the equation. This week, however, we are diving into the life side with marketplace care specialist, Michael Fleming. Michael is a full-time pastor, marketplace chaplain, and entrepreneur. Through each of these roles, he has gained tidbits of knowledge that help him teach today's business leaders the value of self-care and living a balanced life. Work-life balance tips discussed First, Michael shares the types of challenges that negatively impact people's productivity at work. Then, he shares what a healthy work-life balance looks like. Michael also explains the difference between a counselor, a pastor, a mentor, and a chaplain. In addition, we discover how the stigma of counseling is changing. Your next great listen If you liked this episode, you might also like Ken Janke's Navigating Career Changes Fearlessly.

Growing smaller is a common trend. Tiny houses. Smaller cars. Laptops are more portable. But today's guest took this strategy to his career plan. Dave wanted to be a small business owner from an early age. To do this, he needed to learn everything he could about how to run a company, and then carve out his own niche. Fresh out of college, Dave Borski worked for a large company. Then, he changed to another large company to learn a new skill. Finally, he tried out a medium-size business. In each company, Dave gained valuable knowledge on how to effectively run a business. As a result, he knew how to make a business work. When he started his own company, he filled a niche in the existing market. Now, Dave sells his services to larger companies. In this episode, Dave shares what it took to get from cog in the wheel to an entrepreneur. Growing smaller lessons shared First, Dave walks listeners through his corporate background including why he left each job. Then, he shares how each of these experiences benefitted him later. Next, Dave covers crucial conversations for every business. In addition, he shares why it is important to know both your co-workers and your clients. Finally, Dave shares his take on time management and how to make quick decisions as an entrepreneur. Your next great listen If you enjoyed Dave's episode, you might also like Kris Hochart's "Lessons From A Serial Entrepreneur" and Ken Janke's "Navigating Career Changes Fearlessly."  

Do you fear Human Resources? Do you look at them like the cops of your company? If so, you are not alone. Being called in to see your HR rep can make the hardest-working executive cringe. Brent learned the value of having a relationship with HR the hard way. But now, he's sharing his lessons with you. In this week's episode of the Business Minutia Podcast, Brent interviews a former Human Resources rep and current small business owner, Jane Kim. Together, they break the stereotypes. What you will learn about Human Resources Brent's horror story about being fearful of HR. What to avoid when speaking to your human resource representative. The qualities that separate successful employees from those who struggle. In addition, you will hear Brent's perception of how the #metoo movement has changed how colleagues interact. What role generational differences play in intra-office politics. Jane's takeaways from moving from a large company to a small one. Call to action At the end of the episode, Brent invites listeners to join the new Facebook discussion group. Once you join, you can hear his #metoo mix-up and share your own. Your next great listen If you liked this episode, check out BMP 002, Lessons From A Serial Entrepreneur.  

Storytelling is a lost art. Not only do great stories entertain us, but they also connect us. So leaders can use them to grow their community, their influence, and their business. This week, BMP welcomes Shawn Small to the podcast. Shawn is a professional storyteller and the Executive Director of a million-dollar non-profit, Wonder Voyage. He is now sharing his lessons learned through 20 years of focusing on stories to grow his organization. You will learn: How to use stories to grow your business. The difference between speakers, teachers, and storytellers. Ways to help others share their stories. The rules of telling other people's stories. Want to hear more? If you like this episode, you might also like Navigating Career Changes Fearlessly.