Podcast appearances and mentions of Chip Heath

The road to spiritual maturity is often bumpy and full of unexpected turns. As we explore what it means to grow spiritually, we sometimes overlook how deeply personal shame can affect the journey. Yet, facing shame is a crucial step in real transformation. In this week's episode, Bruce McNicol — founder and former president of Trueface ministry — shares his personal story of navigating shame and its impact on spiritual growth. Bruce's insights, drawn from his own experience and years of guiding others, offer powerful wisdom for making faith real in everyday life. Links Mentioned:  The Trauma of Transparency by Grant Howard  Switch: How to Change Things When Change Is Hard by Chip Heath, Dan Heath To inquire about counseling, email Louise at Louise@louisesedgwick.com.

It's Episode 110, and the highlight is our interview with April Thomas, who has drawn on her clinical healthcare background to incorporate the stages of grief into change management. We'll delve into how they intersect with and help drive Operational Excellence. For our Book Buzz, we're revisiting the classic book Switch by Chip and Dan Heath. The cover has the iconic light switch–and we've learned the hard way that change does not happen at the flip of a switch. For Q&A, we asked, what are the most common change management obstacles you see continuous improvement professionals running into? Change, grief, and progress! 00:00 - Intro 01:35 - What's on the Menu? 02:29 - Book Buzz Switch: How to Change Things When Change is Hard by Chip Heath & Dan Heath 15:26 - Q&A "What are the most common change management obstacles you see continuous improvement professionals running into?" 20:35 - Featured Guest April Thomas 45:53 - Upcoming Events Resources: New! Picture Yourself a Leader as an audiobook! Multiple-award-winning book, Picture Yourself A Leader 5S Baby!, Ms. Fix-a-Lot's latest Lean Rap Video Ready or not, here we come!   Thanks for Listening! Listen to more podcasts at JITCafe.com. Link to the video version of this podcast: https://youtu.be/wkibL5SHn34 - Apple Podcasts - Podbean - Spotify - RSS Feed: https://feed.podbean.com/JITCafe/feed.xml

Welcome to episode #977 of Six Pixels of Separation - The ThinkersOne Podcast. Dan Heath is a frequent and always welcome guest on this show, and with good reason - few people have done more to translate complex human behavior and organizational dynamics into smart, actionable insights. You probably know Dan as the co-author (with his brother Chip Heath) of some of the most beloved and bestselling business books of the past two decades, including Made To Stick, Switch, Decisive, and The Power of Moments. His work has reshaped the way leaders think about communication, decision-making, change, and the emotional beats that define experience. With his latest solo book, Reset - How To Change What's Not Working, Dan continues this tradition - offering a practical framework for identifying leverage points that can unlock real transformation, even in systems that feel stuck or bloated by inertia. In this conversation, we dug into why momentum beats speed, how progress (not perfection) is the most powerful motivator in the workplace, and why so many leaders miss the mark by focusing on customer experience while overlooking the employee experience. We also talk about the role of self-doubt, the necessity of feedback, and how the Great Resignation isn't just about quitting - it's about a systemic failure to reimagine work. Dan's signature mix of rigorous research, compelling storytelling, and approachable wisdom is on full display here. You should also check out his podcast, What It's Like To Be…. If you've ever wondered why change efforts stall - or how to get unstuck with the same people and resources - this one's for you. Enjoy the conversation... Running time: 56:48. Hello from beautiful Montreal. Listen and subscribe over at Apple Podcasts. Listen and subscribe over at Spotify. Please visit and leave comments on the blog - Six Pixels of Separation. Feel free to connect to me directly on Facebook here: Mitch Joel on Facebook. Check out ThinkersOne. or you can connect on LinkedIn. ...or on X. Here is my conversation with Dan Heath. Reset - How To Change What's Not Working. Made To Stick. Switch. Decisive. The Power of Moments. What It's Like To Be… Follow Dan on LinkedIn. This week's music: David Usher 'St. Lawrence River'. Chapters: (00:00) - Introduction to Reset and Its Themes. (02:54) - Understanding Inefficiencies in Organizations. (05:58) - The Role of Technology in Problem Solving. (09:01) - Team Dynamics and Collaborative Change. (12:08) - Leverage Points for Effective Change. (15:10) - Motivation and Employee Engagement. (17:56) - Cultural Differences in Organizational Success. (21:03) - The Shift from Customer to Employee Experience. (32:06) - The Great Resignation and Management Challenges. (34:02) - Management by Walking Around: A Timeless Approach. (36:19) - Inertia and the Challenge of Change. (38:34) - Momentum vs. Speed: The Key to Progress. (40:08) - The Progress Principle: Motivation Through Meaningful Work. (41:56) - The Reality of Modern Work. (43:53) - Defining Waste: A New Perspective on Efficiency. (45:53) - The Role of Government in Efficiency and Change. (52:40) - Self-Doubt and Openness to Feedback.

Triggered On Purpose: How to Use Everyday Items to Induce Change

Website:

Herzlich willkommen zu einer brandneuen Episode von "CX Tuning Hacks"! In der 153. Folge des Podcasts führt uns unsere Hostin Peggy Amelung in die aufregenden Trends des Jahres 2025 ein. Peggy diskutiert, wie diese Trends die Customer Experience (CX) revolutionieren werden und gibt wertvolle Einblicke, wie Unternehmen diese Entwicklungen für ihren Erfolg nutzen können. Diese Episode ist der ideale Start ins neue Jahr und bietet inspirierende Ansätze, um das volle Potenzial der modernen Technologie und menschlicher Interaktionen auszuschöpfen.Wichtige Inhalte im DetailKünstliche Intelligenz und Automatisierung:Exponentieller oder linearer Anstieg im Einsatz von KI-Technologien.Rolle der KI in neuen Prozessen, Verfahrenseinsparungen und komplett neuen Lösungsansätzen für Kundeninteraktionen.Beispiel von Amazon und Netflix als Vorreiter in der Nutzung von KI für Vorhersagen und personalisierte Empfehlungen.Herausforderungen und Chancen der Integration von Chatbots und weiteren KI-Tools in die Geschäftsprozesse.Hyperpersonalisierung:Trends und Techniken aus der Hotellerie adaptiert.Nutzung von Daten für eine weit über die übliche Personalisierung hinausgehende Kundenansprache.Tipps zur Umsetzung und Gestaltung einer personalisierten Customer Journey.Buchvorschlag: "The Power of Moments" von Chip Heath als weiterführende Lektüre zur Vertiefung des Themas.Human Experience im Fokus:Der Balanceakt zwischen Automatisierung und menschlicher Interaktion.Bedeutung von Empathie, Authentizität und Kreativität in der Kommunikation.Praktische Tipps, um das Vertrauen der Kunden zu gewinnen und die Marke menschlicher zu gestalten.Auswirkungen auf Marketingstrategien und die Bedeutung von Transparenz und Datensicherheit.Future Maps als Neujahrsvorsatz:Einführung in die Methode der Future Maps zur zielführenden Jahresplanung.Kategorien und Beispiele für die Erstellung einer persönlichen Future Map.Einladung zur Teilnahme und detaillierter Downloadlink für die Vorlage und hilfreiche Fragen.

In this episode, Steve Fretzin and Julia Hensel discuss:The critical role of SEO in driving law firm growthAdapting to Google's shifting algorithms for visibilityMobile optimization as a key factor for conversionsLeveraging local search strategies for competitive legal markets Key Takeaways:Law firms with strong reputations and histories are ideal candidates for SEO, but smaller-budget firms in large geographies should explore alternative marketing strategies.Google's recent algorithm updates focus on "helpful content" written for people rather than content optimized purely for search, impacting firms using mass-generated or AI-driven content strategies.Many legal websites fail to optimize for mobile, with critical features like inquiry forms often buried at the bottom of pages, significantly reducing conversions.Local Service Ads (LSAs) operate on a pay-per-lead model and require proper tracking and optimization to ensure ROI, particularly in competitive markets. "Google looks for expertise, experience, authoritativeness, and trust. If you are a firm with strong results, with many different cases you can speak to on your site, you're able to prove a lot of those elements, and SEO will be a really strong fit for you." —  Julia Hensel Got a challenge growing your law practice? Email me at steve@fretzin.com with your toughest question, and I'll answer it live on the show—anonymously, just using your first name! Thank you to our Sponsors!Rankings.io: https://rankings.io/Rainmakers Roundtable: https://www.fretzin.com/lawyer-coaching-and-training/peer-advisory-groups/ Episode References: Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath: https://www.amazon.com/Made-Stick-Ideas-Survive-Others/dp/1400064287 About Julia Hensel: Julia Hensel is the CEO of Lexigate, an SEO agency that services law firms. In her role at Lexigate, Julia oversees the agency's work across website development, content creation, on-page optimization, link building, local strategies, and more. Lexigate focuses on driving measurable growth in signed cases and guarantees an increase in the first year of working together—or will work for free until targeted results are achieved. Connect with Julia Hensel:  Website: https://lexigate.com/Email: julia.hensel@lexigate.comLinkedIn: https://www.linkedin.com/in/juliawittrockhensel/ & https://linkedin.com/company/lexigateFacebook: https://www.facebook.com/lexigateagencyInstagram: https://www.instagram.com/lexigate_com/ Connect with Steve Fretzin:LinkedIn: Steve FretzinTwitter: @stevefretzinInstagram: @fretzinsteveFacebook: Fretzin, Inc.Website: Fretzin.comEmail: Steve@Fretzin.comBook: Legal Business Development Isn't Rocket Science and more!YouTube: Steve FretzinCall Steve directly at 847-602-6911  Audio production by Turnkey Podcast Productions. You're the expert. Your podcast will prove it. 

Chapter 1:Summary of Switch"Switch: How to Change Things When Change Is Hard" by Chip Heath and Dan Heath explores the psychology behind change and offers a framework for understanding and implementing it effectively. The authors use a metaphor of a rider (the rational mind), an elephant (the emotional mind), and a path (the environment or context) to illustrate the dynamics involved in making change happen. Key Concepts:1. Direct the Rider: To facilitate change, you must clarify what needs to be done. This involves providing clear direction and specific steps to follow. Ambiguity can lead to paralysis, so making the path clear is essential.2. Motivate the Elephant: The emotional aspect is crucial for change. The authors emphasize that even with a clear direction, change will stall if the emotional motivations are not aligned. Understanding and appealing to people's feelings can create a supportive environment for change.3. Shape the Path: The final piece is about structuring the environment in a way that makes change easier. This could involve removing obstacles, creating incentives, or building supportive communities. Modifying the surroundings can help sustain change. Additional Insights:- Find the Bright Spots: Instead of focusing solely on problems, look for and replicate successes within organizations or individuals who have effectively navigated change.- Shrink the Change: Break down large changes into smaller, manageable actions to prevent overwhelming those involved and build momentum through small wins.- Engage in Actionable Steps: The authors suggest that promoting practical, bite-sized changes can lead to broader transformations over time.Overall, "Switch" provides a practical guide to understanding the complexities of change and outlines strategies that can help individuals and organizations implement effective change initiatives. Through anecdotes, research, and concrete examples, the Heath brothers illustrate how to align rational thought with emotional commitment to facilitate lasting change.Chapter 2:The Theme of Switch"Switch: How to Change Things When Change Is Hard" by Chip Heath and Dan Heath focuses on the dynamics of change and provides a framework for understanding how to effectively implement it in personal and organizational contexts. While it's not a work of fiction with traditional plot points and character development, it presents key concepts and ideas that can be broken down into thematic elements. Here are the main themes and ideas in "Switch": Key Themes and Ideas1. The Elephant and the Rider:- The authors introduce the metaphor of the elephant (representing our emotional side) and the rider (representing our rational side). This illustrates the internal struggle people face when trying to make changes. For effective change, you must motivate the elephant while directing the rider.2. Direct the Rider:- This concept emphasizes the importance of providing clear direction when trying to facilitate change. The Heaths suggest that telling people exactly what to do can diminish confusion and resistance. They recommend making the goal specific and providing a clear path to achieve it.3. Motivate the Elephant:- Change often requires emotional buy-in. The authors discuss ways to tap into people's emotions, using stories and personal narratives that inspire and motivate individuals to embrace change.4. Shape the Path:- The environment plays a crucial role in facilitating change. The authors argue that adjusting the surroundings can make the desired behavior easier and undesirable behavior harder. This concept encompasses elements like social norms and cues.5. Find the Bright Spots:- To encourage change, the authors suggest looking for successful examples (the "bright spots") and...

Today's episode is all about how to feel less frustration and more joy over the holidays when you have adult children in the mix. I'm sharing three tips that have really helped in my home: -Let traditions change -Invite, but don't demand -Communication! The book I mentioned is The Power of Moments by Chip Heath and Dan Heath

It's December 2024, and as we prepare for a fresh start in 2025, reflection is key. As you think about your family's progress, what are the key areas you want to prioritize in the year ahead?In this episode, Cam discusses the importance of looking back on the year to set the stage for growth and improvement. He shares personal stories of balancing family chaos, having meaningful conversations with his children, and embracing moments of positive stress that lead to personal development. Cam's challenge? For you to push yourself further, shoulder more responsibility, and strive for high standards while providing support and assurance to your families. "We cannot look forward with anticipation unless we first look back in reflection." - Cam Hall In this episode, you will:Reflect on this year's progress and identify areas for improvement.Understand growth through discomfort and positive stress.Learn how setting high standards and giving assurance breeds success.Understand why learning and growth are always more important than immediate success.Realize how small moments create a big impact on your family life.Join us as we explore how you can become a better dad, husband, and leader by reflecting on your journey and stepping into the new year with purpose and determination. Let's dive in!Resources:The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath Connect with Cam Hall:WebsiteDads Making A Difference Connection CallFacebookInstagramTwitterLinkedInYouTubeEmail - cam@dmdpodcast.comWant to join a holistic group coaching call with Cam? - Send him a message on Instagram @dadsmakingadifference

Have you ever wondered why success sometimes feels like a game of dodgeball, with distractions flying at you from every direction? Join me in this episode as I interview Craig Groeschel, New York Times bestselling author, and the founder and senior pastor of Life.Church, which created the free YouVersion Bible App.We're diving deep into the wild world of leadership and uncovering how to navigate the pitfalls of achievement. From battling the boss called pride to building a fortress of accountability, Craig's insights are pure gold. Plus, we'll explore decision-making habits and the importance of thinking ahead. So grab your pen and notebook and join us for this conversation about conquering goals and crushing it in leadership!Craig's Book List:Good to Great by Jim CollinsThe E-Myth Revisited by Michael E. GerberAtomic Habits by James ClearRich Dad Poor Dad by Robert T. KiyosakiThe Power of Moments by Chip Heath & Dan HeathNever Split the Difference by Chris VossThou Shall Prosper by Rabbi Daniel LapinUnreasonable Hospitality by Will GuidaraFrom Strength to Strength by Arthur C. BrooksIn This Episode:Find Think Ahead, wherever books are sold!You can find out more on Craig's websiteSign up for my newsletter, Try This!Follow me on GoodReadsBook me to speak at your event or to your team!I'm also on Instagram, Twitter, YouTube, and Facebook.My new book All It Takes Is a Goal is available! You can grab a copy from your favorite bookstore or at atgbook.com.Grab my books, Soundtracks and Finish, today!Have me speak at your next event!Have me speak at your next event!

Many hearing care professionals find themselves drowning in paperwork. Even though AI can help lighten the load, many practitioners are still reluctant to embrace the technology. James Altucher, who once helped develop an AI program to beat a chess grandmaster, has a deep understanding of healthcare AI. In this episode, James and Kevin discuss the enormous potential of AI in healthcare, highlighting how it can reduce burnout, improve practice efficiency, and help healthcare professionals deliver maximum value to their patients. James Altucher is an author, venture capitalist, investor, and expert in emerging technologies like crypto and AI. He has written over 20 books and hosts The James Altucher Show, a popular business podcast. In this episode, Kevin and James will discuss: [00:00:00] Introduction  [00:01:24] Building a Web Empire in the Early Internet Days [00:02:35] Losing Everything and Starting Over [00:06:14] The ‘10 Ideas a Day' Habit That Changed His Life  [00:10:25] AI and the Chess Grandmaster [00:13:21] Understanding the Pessimism Around AI [00:16:44] AI as a Doctor's Super Assistant [00:20:11] How AI Changed Kevin's Life [00:26:01] Reducing Burnout with AI [00:27:30] AI Won't Destroy the World James Altucher is a bestselling author, investor, venture capitalist, and expert in emerging technologies like crypto and AI. He hosts The James Altucher Show, a popular business podcast where he interviews the world's leading peak performers. James has founded 20 businesses, 17 of which have failed, but continues to actively advise or invest in more than 30 companies across sectors such as technology, energy, healthcare, and biotech. He has also authored over 20 books. His writing has been featured in The Financial Times, Forbes, The Wall Street Journal, TechCrunch, and The Huffington Post. Connect with James: James's Website: https://jamesaltucher.com/  James's LinkedIn: https://www.linkedin.com/in/jamesaltucher/  Resources Mentioned: Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath: https://www.amazon.com/Made-Stick-Ideas-Survive-Others/dp/1400064287  The Only Thing: If you're an audiologist and want to grow your practice – we've got a FREE, expert guide to help you achieve your goals. It's called The Only Thing.  This expert guide will show you how to increase new patient calls by 5 to 57 a month, schedule more new patients each week, help more people, and increase revenue. It's the best resource I know for growing your audiology practice. Get your copy for free at http://medpb.com/mastery.

Google President of North America, Michael Clark, discusses his leadership journey through his career at both Microsoft and Google including key moments of learning and growth. He provides several practical frameworks for listeners to use for communicating with excellence, leading through change, and building strong teams. Michael describes himself as a lifelong learner and coaches his team and himself to be students of customers' businesses. Michael is the type of leader people want to follow - principled, highly respected, and generous; Executive Access is grateful for the time and wisdom he shares.    During the episode, Michael refers to the following work: Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath Good to Great by Jim Collins The First 90 Days by Michael D. Watkins   Executive Access is produced by The Ideal Life, a platform that provides coaching, community, and content for people to grow both personally and professionally.

John continues his conversation with Petra Velzeboer. The two share their valuable perspectives on education, the changing job market, mental health, and the impact of digital technology on our well-being.  Petra also shares her journey of writing her first book, Begin with You, and her upcoming book, Digital Wellbeing: Recharge Your Focus and Reboot Your Life, which explores the impact of technology on our mental health and relationships. Listen to this episode to learn more: [00:00] - Intro and Part 1 recap [01:27] - The assumption that every high school graduate will go to college [02:27] - The changing job market [05:51] - How she secured her TEDx talk through networking [07:33] - Petra's book Begin with You, its inspiration, and focus [11:03] - Petra's upcoming book Digital Wellbeing [12:30] - Digital tech has been perpetrated on us without our permission [14:24] - Us vs. Them politics [17:26] - Many people have lost the skill of conversing and sharing ideas [18:22] - Future plans for her consultancy [20:53] - Coaching is a 2-way street [23:47] - How Petra improves her significant relationships [25:29] - Petra's ideal client [26:12] - #1 daily habit of Petra [26:42] - Traits of a great leader [28:19] - Best advice Petra has given [30:29] - What Petra does to invest in her growth [32:18] - The best way to connect with Petra [34:01] - Book recommendations [36:49] - Closing remarks NOTABLE QUOTES: “Networking is just a superpower.” “Isn't it interesting that if you offer something to someone, they just want to help.” “Educating people that mental health is about all of us. It's about the health of our mind. It's not mental illness; that's just a part of it.” “When we say mental health, we think crisis. But actually, it's about, ‘How do we perform at our best? How do we sustain success? How do we live our best lives?'” “Empathy and authenticity open the space for others to be open with you.” “Coaching, like any other relationship, is a two-way street. There has to be, ‘I think you're a good fit,' and you have to think, ‘I'm a good fit.' It has to go both ways. And if it doesn't, it isn't going to work.” “Selling is serving. Because if you're truly serving people, they never feel sold to. Ever.” “You'll learn through the movement forward, not through the strategizing. The opposite of a perfectionist is someone who moves forward, and as you're moving, your creative juices will flow.” “Growth is in my bones. It's in my blood. It's the only thing I know, and sometimes to my detriment, because sometimes people are like, let's just take a breath and appreciate where we are.” BOOKS MENTIONED: The Feminine Mystique by Betty Friedan (https://a.co/d/fDXv3tF) Burnout: The Secret to Unlocking the Stress Cycle by Emily Nagoski and Amelia Nagoski (https://a.co/d/6CbEe47) Belonging: Remembering Ourselves Home by Toko-Pa Turner (https://a.co/d/fE04Odh) The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath (https://a.co/d/isiP1Yg) PODCASTS MENTIONED: The Diary Of A CEO Podcast (https://tinyurl.com/DiaryOfACEOPodcast) The Rich Roll podcast (https://tinyurl.com/TheRichRollPodcast) USEFUL RESOURCES: https://www.petravelzeboer.com https://www.linkedin.com/in/petra-velzeboer/ https://www.instagram.com/petra.velzeboer/ https://www.youtube.com/@petra.velzeboer “Begin with You: Invest in Your Mental Well-Being and Satisfaction at Work” (https://a.co/d/dbI2Nu8) “Digital Wellbeing: Recharge Your Focus and Reboot Your Life” (https://a.co/d/1EZarkm) CONNECT WITH JOHN Website - https://thejohnhulen.com  Instagram - https://www.instagram.com/johnhulen  Facebook - https://www.facebook.com/johnhulen  Twitter - https://www.twitter.com/johnhulen   LinkedIn - https://www.linkedin.com/in/johnhulen     YouTube - https://www.youtube.com/channel/UCLX_NchE8lisC4NL2GciIWA  EPISODE CREDITS Intro and Outro music provided by Jeff Scheetz - https://jeffscheetz.com/  

In the latest episode of #PrincipalLinerNotes, I'm thrilled to share a vibrant conversation with the amazing Dr. Andrea Trudeau, a true champion for literacy and belonging. We dive into the power of books, the magic of collaboration, and the heart of creating a welcoming school library for every student. Tune in to hear Dr. Trudeau's inspiring insights and feel the positive energy she brings to the world of Education. This episode is sure to uplift and ignite your passion for building connections in your school community! Follow Andrea: Twitter/X: @Andrea_Trudeau Website: noshhlibrarian.com Learn more about here project: Librarians Building Libraries  Books Mentioned In Our Conversation: The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath The Anxious Generation: How the Great Rewiring of Childhood is Causing an Epidemic of Mental Illness by Jonathan Haidt That Librarian: The Fight Against Book Banning in America by Amanda Jones

Episode 227 Into the Storm with Kevin DeShazo (Part 2) In Part 1, Kevin shared his journey, from his non-entrepreneurial upbringing to founding BETTER and Fieldhouse Media, and the importance of developing mental toughness and resilience.  In this episode, he discusses his book Keep Chopping Wood and how seasoning wood parallels long-term growth. He also discusses the importance of consistent effort and commitment in improving any area of life—whether it's leadership skills or relationships—and shares why prioritizing relationships, especially with family, is essential. Listen to this episode to learn more: [00:00] - Part 1 recap [01:16] - Intro [02:24] - The power of physical books [05:49] - Shoutout to Dr. Hayley Nelson (EP80 - https://tinyurl.com/RandR080) [07:15] - About his book Keep Chopping Wood [11:49] - Impact of his book across various industries [12:39] - Leadership Interrupted book [15:32] - How Kevin's faith influences his leadership, coaching, and business [18:22] - Ministry through business [21:03] - How Kevin improves his relationships [22:44] - Creating “family freedom” [24:52] - Being present and intentional with his family [27:44] - Kevin's definition of success [28:12] - Traits of a great leader [28:22] - Best advice Kevin received [29:50] - Kevin's biggest failure and the lesson learned [32:03] - Best way to connect with Kevin [33:04] - Books that help Kevin to grow [37:56] - Wrap-up NOTABLE QUOTES: “You need a vision for what you want—whether it's being a great leader, spouse, parent, or just being healthy and financially stable. That vision for tomorrow demands something from you today.” “We live in a world of convenience, but when it comes to getting better, convenience is out the window.” “Getting better is not going to be convenient. It's just a requirement that you show up and do the work every day.” “When everyone's looking for the shortcut, the work is the shortcut.” “Share your stories. You never know the impact that message might have, whether it drives revenue or not.” “Life is 10% what happens to you and 90% your attitude and how you respond to it.”  “Show up each day with gratitude and say, how can I steward this the best way possible?” “Your circumstances plus your perspective determine your experience. If you want to have a better experience, have a better perspective on whatever is happening around you. You get to choose your perspective on that thing, and it will be good or bad, not because of what it is, but because of the way that you view it.” BOOKS MENTIONED: 10x Is Easier Than 2x: How World-Class Entrepreneurs Achieve More by Doing Less by Dan Sullivan (https://a.co/d/eD5Kh9R) The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath (https://a.co/d/h03kZtO) USEFUL RESOURCES: https://www.deshazo.me  https://www.bebetterleaders.com https://www.intothestormbook.com https://www.keepchoppingwood.com https://www.instagram.com/kevindeshazo https://x.com/kevindeshazo  https://www.linkedin.com/in/kevindeshazo/  https://www.facebook.com/kevindeshazospeaks/ https://www.youtube.com/user/kevindeshazo "Into the Storm: How to Turn Adversity Into Your Advantage" (https://a.co/d/fNfXnKX) "Keep Chopping Wood: An Ordinary Approach to Achieving Extraordinary Success" (https://a.co/d/fZljRly)  CONNECT WITH JOHN Website - https://thejohnhulen.com  Instagram - https://www.instagram.com/johnhulen  Facebook - https://www.facebook.com/johnhulen  Twitter - https://www.twitter.com/johnhulen   LinkedIn - https://www.linkedin.com/in/johnhulen     YouTube - https://www.youtube.com/channel/UCLX_NchE8lisC4NL2GciIWA  EPISODE CREDITS Intro and Outro music provided by Jeff Scheetz - https://jeffscheetz.com/

This week Tom McCullough, Chairman and CEO of Northwood Family Office stops by to talk all things Family Office.Tom is often referred to as the "godfather" of family offices in Canada. He shares his journey from a successful career at Dominion Securities to founding Northwood Family Office, where he has spent over two decades helping families manage their wealth and complex financial needs. The discussion covers the evolution of the family office industry, the importance of building trust with clients, and Tom's insights into intergenerational wealth transfer and the growing complexity of wealth management in today's world.We also are joined by friend-of-the-pod John Ruffolo of Maverix Private Equity to discuss the week's news (including Ripple's recent Fund III announcement)About Tom McCulloughTom McCullough is the Co-Founder, Chairman, and CEO of Northwood Family Office, a Toronto-based multi-family office that serves the comprehensive needs of families with significant wealth. Tom has been a pioneering force in establishing one of Canada's leading independent family offices. Northwood Family Office has been consistently recognized as the top independent family office in Canada by Euromoney in its global private banking survey. Tom is also the co-author of three influential books on wealth management: Wealth of Wisdom: The Top 50 Questions Wealthy Families Ask, Wealth of Wisdom: Top Practices for Wealthy Families and Their Advisors, and Family Wealth Management: 7 Imperatives for Successful Investing.Before founding Northwood Family Office in 2002, Tom spent two decades at RBC Dominion Securities, where he held senior executive roles. His experience at RBC, combined with his personal insights into the needs of wealthy families, led him to establish a boutique-style, client-focused family office that provides objective and customized services. Tom's commitment to education and thought leadership in wealth management is evident through his role as an Adjunct Professor of Finance at the University of Toronto's Rotman School of Management, where he teaches an MBA course on the management of private wealth. He is also actively involved with the Ultra High Net Worth Institute, serving on its board and faculty.Tom's contributions to the field have been widely recognized, including being awarded ‘Best Individual Contribution to Thought Leadership in the Wealth Management Industry (North America)' at the 2020 Family Wealth Report Awards. He holds an MBA from York University's Schulich School of Business and certifications such as the Chartered Investment Manager (CIM) and Certified International Wealth Manager (CIWM). In addition to his professional endeavors, Tom is actively involved in philanthropic activities, particularly focusing on poverty alleviation in the developing world.In this episode, we discuss:(00:57) Announcement of the third fund from Ripple Ventures and promotion within the team(02:50) The saga of Bolt and its founder Ryan Breslow(07:00) Stripe's new buyback tender offer and its implications(09:07) Canadian government consultations on the 2024 federal budget(13:00) The U.S. Federal Reserve's upcoming rate decisions and economic impact(17:30) 20VC podcast insights with Aiden Gomez from Cohere—(22:34) The interview with Tom McCullough(23:00) Starting out at Dominion Securities and the early days of his career(24:00) The epiphanies that led him to leave Dominion Securities and start a family office(25:20) The early challenges of the family office business(26:08) What is a family office and how it serves high-net-worth families(28:09) The story behind landing his first client(30:01) The changing landscape of family offices in Canada.(32:31) What sets Northwood Family Office apart from bank-run family offices.(36:00) The most common questions wealthy families ask and how Northwood addresses them(41:19) Balancing professional advice with personal relationships in family office management(43:56) The seven imperatives for successful investing in the new world order(46:50) Teaching and thought leadership in wealth management and family office services(48:45) Practical tools and exercises from Tom's new book, Wealth of Wisdom(52:10) How families can maintain transparency and communication across generations(55:15) The evolving role of family offices in managing global wealth and complexity.(58:00) The impact of technology on wealth management and family offices.(1:04:38) The most rewarding aspects of Tom's career in wealth management.(1:08:02) Advice for those looking to start their own family office or wealth management firm.Fast Favorites:

Imagine this: Your clients walk through your doors and immediately feel seen, valued, and cared for—every single time. ✨    Now imagine how those meaningful, consistent interactions could transform your practice into one that's not just successful, but truly exceptional. That's what today's episode is all about!   I've been diving into The Power of Moments by Chip and Dan Heath, and it's been a great reminder about how to create memorable moments in every patient interaction. The concepts from this book are so powerful and are easy to apply to the way we want to honor the people who come to see us.    In today's fast-paced world, it's not just about solving a problem with the unique types of treatments we offer; it's about the emotions we create, the connections we build, and the unforgettable experiences we create for our clients.

Unlock five steps to become a moment-maker dad. In this DA+3 Group Guide, Patei Iyegha will encourage you to slow down, create “sticky moments,” and reflect on your family's values. Tune in to this bite-sized episode and walk away with practical ideas to become more intentional and present as a dad.    Key Takeaways   Power of Words: Actions speak louder than words. Pay attention to the words you are speaking over your kids.  Slow Down: Slow is pro, so lean into simplicity and creativity.  Technology: Take back 13,000 hours with your kids just by spending two fewer hours a day on your phone.  Sticky Moments: Invest in connection now so you'll have influence in the future.  Family Values Audit: Your time and money will always reveal your priorities.    DA+3 Group Guide Discussion Questions:   Are there any words or phrases your parents said that have stuck with you since childhood?  When did you last ask your wife or kids to audit your words?  What holds you back from slowing down and embracing simplicity and creativity?  Why do you think slowing down is important as a dad?  How has your phone/technology use changed over the years?  What would you do with an extra 13,000 hours with your kids if you put down the phone for 2 hours a day?  When thinking about your own childhood, what “sticky moments” stand out to you (ex. fried egg Fridays, family Bible story time, Christmas light adventures, etc.)?  Do you have any existing “sticky moments” that your family regularly looks forward to?  If you were to pull up your calendar right now, what percentage of time is spent with your family?  What are three ways you can invest time and money to create closeness with your kids?    Patei Iyegha   Patei Iyegha is a trauma surgeon who lives in the Twin Cities with his wife Andrea and 8 kids, ranging from 18 to 2. When he's not working or spending time with family, he's probably training for or competing in an obstacle course race or other endurance event. If it's hard, he's interested!   Key Quotes   6:31 - "The idea of a glowing device that's in our pocket, that's with us, it's in our cars, it's at the kitchen table, the glowing device. It was only campfire and the sun. You can't even look at the sun. It's too powerful. So it was like looking at a campfire as your one option for something that glows. It's mesmerizing. It draws our attention. Well, the phone is doing that, and it's harming our families. It's harming my family the amount of time I spend on my phone." 7:48 - "If your kids want to be with you and want to spend more time with you and begging for you, that's just going to give you more influence over their lives. So, when it comes to those harder conversations, when they're pre-teens or teenagers, you've got a lot of investment in there because you've been spending the time, speaking into their lives. They've enjoyed being around you, they trust you, they love you. It just leads to more influence when they get when they get older."   Links from Today's Conversation   49 | Adding Action to Being a Moment Maker Dad (Patei Iyegha) The Power Of Moments by Chip Heath and Dan Heath SUMMER SALE in the DadAwesome Store: Get 20% off when you use the code “tanktop”   Connect with dadAWESOME   Make a Donation to dadAWESOME Join the dadAWESOME Prayer Team Receive weekly encouragement by texting "dad" to 651-370-8618  

Host Elizabeth Hamilton-Guarino, founder of The Best Ever You Network, discusses 5 Best Books to Help You Change Your Life. The books are: Atomic Habits: An Easy & Proven Way to Build Good Habits & Break Bad Ones by James Clear The Change Guidebook: How to Align Your Heart, Truths, and Energy to Find Success in All Areas of Your Life by Elizabeth Hamilton Guarino The Power of Habit: Why We Do What We Do in Life and Business by Charles Duhigg Percolate: Let Your Best Self Filter Through by Elizabeth Hamilton Guarino and Dr. Katie Eastman Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath Here at Best Ever You, we love the topic of change. It can be a scary topic for people and we've found the more you know about change, the better we are when it comes time to use what we have learned and implement it in our life. Whether we are coping with an unexpected twist in our life or are proactively implementing a change, these bestselling books on change combine principles of self-improvement, mindfulness, and personal growth to help us navigate and implement positive changes in our lives. Visit the 5 Best Blog at: https://www.besteveryou.com/post/5-best-books-to-help-you-change-your-life

In today's episode, my guest and I explore the intricate relationship between positioning, messaging, and copywriting for B2B tech companies. I'm joined by Emma Stratton, the founder of a consulting firm that helps-growing B2B tech companies win on positioning and messaging. You will learn: * How B2B and B2C are different and each comes with their own unique challenges and opportunities.* How to differentiate between positioning, messaging, and copywriting.* The value of flexible messaging across different channels. * The importance of being concise in marketing messaging, particularly in the tech industry.* How punchy language is easier for consumers to absorb and remember, making it more effective in conveying complex ideas.* Why marketing professionals should avoid jargon and overused words like "leverage," "utilize," "transform," "accelerate," and "game changer."* Why some people struggle with narrowing down on a specific customer persona.* How taglines and headlines need to speak to customer perspectives.* Formulas and tricks to make your headlines more interesting and attention-grabbing. —If you want to skip ahead: 0:01 Positioning and messaging in B2B. 8:32 Marketing terminology. 13:04 Using simple language in marketing and avoiding jargon. 17:20 Tech language clarity and messaging for specific customer types. 22:18 Messaging for technical products. 30:27 Emma's book about messaging and marketing. 35:29 Messaging strategy. —Connect with Emma Stratton. Emma's LinkedIn: https://www.linkedin.com/in/emma-stratton-punchy/ Punchy: https://punchy.co/ Learn about Emma's book, Make it Punchy: How to Write Simple Tech Messaging That Wins Hearts, Minds, and Markets, which will be published in September 2024: https://pagetwo.com/book/make-it-punchy/ —Connect with April Dunford and learn about practical positioning that accelerates marketing and sales: Work with April: https://www.aprildunford.com/contact April's newsletter: https://aprildunford.substack.com/ April's LinkedIn: https://www.linkedin.com/in/aprildunford/ April's Twitter/X: https://twitter.com/aprildunford —Mentioned in this episode: * Made to Stick: Why Some Ideas Survive and Others Die, a book by Chip Heath and Dan Heath: https://amzn.to/4cNPDsx —Get April Dunford's books and audiobooks: “Obviously Awesome: How to Nail Product Positioning so Customers Get It, Buy It, Love It.”“Sales Pitch: How to Craft a Story to Stand Out and Win.”Amazon US: https://amzn.to/49l0ZRY Amazon Canada: https://amzn.to/4ac9hgt Amazon UK:

Class is back in session, ladies!  Once again, Sarah's sharing study notes from her graduate courses at Concordia University Irvine's Townsend Institute for Counseling and Leadership. In this episode on responsible decision-making, she covers:  Why pro-con lists aren't necessarily the be-all-and-end-all of decision-making tools  How to recognize and defeat the “Four Villains of Decision Making” — narrow framing, confirmation bias, short-term emotion, and overconfidence  How widening your options first can help you avoid decision-making pitfalls  Why preparing to be wrong can increase the odds of a right decision  “If you're a human person, you have to make decisions. That's just life,” Sarah says. “At the end of the day, people want to know the process for making change was fair and their input was appreciated."  To dig more deeply into the material covered in this episode, check out Decisive: How to Make Better Choices in Life and Work by Chip Heath and Dan Heath.  Connect with the Lutheran Ladies on social media in The Lutheran Ladies' Lounge Facebook discussion group (facebook.com/groups/LutheranLadiesLounge) and on Instagram @lutheranladieslounge. Follow Sarah (@hymnnerd), Rachel (@rachbomberger), and Erin (@erinaltered) on Instagram! Sign up for the Lutheran Ladies' Lounge monthly e-newsletter here, and email the Ladies at lutheranladies@kfuo.org.

In this episode of The Optimal Path, Jehad Affoneh joins host Ash Oliver to discuss what it means to be customer-centric at Toast, the difference between being design-led and experience-led, and the role of UX research in shaping customer-centric cultures and experiences.The conversation covers cultural shifts towards empathy and curiosity, mechanisms to foster a customer-centric culture, and how Toast integrates research into everyday operations. Discover how Toast encourages everyone across the company to consistently engage with customers and empowers them with easy-to-use methods to make these interactions more effective—ultimately driving better outcomes for customers, the business, and the team.About Jehad:Jehad is a design and product leader who's led design, product, and engineering teams most recently at VMware and Splunk. He is currently Chief Design Officer at Toast where he leads the product, customer, and end-to-end experience that empowers tens of thousands of restaurants to delight their guests, do what they love, and thrive. He lives with his wife and one year old son in Redwood City, California.Connect with Jehad:You can connect with Jehad on LinkedIn: https://www.linkedin.com/in/jaffoneh/Or on Twitter: https://twitter.com/jaffonehOr check out his articles here: https://www.mynameisjehad.com/Resources:Google's HEART Framework for Measuring UXPrinciples: Life and Work by Ray DalioSwitch: How to Change Things When Change Is Hard by Chip Heath and Dan HeathFollow Maze on Social Media:X: @mazedesignHQInstagram: @mazedesignHQLinkedIn: https://www.linkedin.com/company/mazedesignTo get notified when new episodes come out, subscribe at maze.co/podcast.See you next time!

Chapter 1:Summary of Book Switch"Switch: How to Change Things When Change Is Hard" is a book by Chip and Dan Heath that was published in 2010. The book explores the difficulty of change at the personal, organizational, and societal levels, and offers insights and strategies for how to effectively bring about change.The core concept of "Switch" is that our minds are ruled by two separate systems — the emotional mind and the rational mind — which the authors metaphorically describe as an Elephant and its Rider. The Rider represents the rational system, which plans and deliberates, while the Elephant represents the emotional system, which provides the energy for performing actions. According to the authors, successful change requires directing the Rider, motivating the Elephant, and shaping the path the two will take.The book is divided into three main sections, each addressing one of the key elements needed for successful change:1. Direct the Rider: Here, the Heath brothers argue that the Rider needs clear direction because it tends to overanalyze and get paralyzed by choices. Strategies to direct the Rider include finding bright spots (successful efforts worth emulating), scripting critical moves (reducing ambiguity about the ride), and pointing to the destination (changing behavior with a clear end goal in mind).2. Motivate the Elephant: Since the Elephant often resists change due to fear or inertia, it's crucial to engage emotions to get the Elephant moving. This can be done by finding the feeling (making people feel something), shrinking the change (making the task smaller and more manageable), and growing your people (cultivating a sense of identity and instilling a growth mindset).3. Shape the Path: To make change easier, it's essential to tweak the environment (making the surroundings more conducive to change), build habits (using action triggers to encourage automatic behavior), and rally the herd (leveraging peer influence).Throughout the book, Chip and Dan Heath use a combination of research and real-world examples to illustrate these principles and show how they can be applied to a wide range of situations. The combination of strategies aimed at the Rider, the Elephant, and the Path provides a comprehensive framework for implementing effective and sustainable change."Switch" is widely appreciated for its practical advice and accessible writing style, making it a useful resource for anyone looking to effectuate change in their personal life, organization, or community.Chapter 2:The Theme of Book SwitchAs of my last update, the book you're referring to, "Switch: How to Change Things When Change Is Hard," is authored by Chip Heath and Dan Heath. It is not a traditional narrative or story but rather a non-fiction book that explores how change can be effectively implemented in personal lives, businesses, and societies. The book, published in 2010, does this through a mix of research and real-world examples. Key Plot Points:Since "Switch" is a non-fiction book focusing on psychological and business principles, it does not follow a traditional plot structure. Instead, it is organized around a central metaphor and is divided into sections that elaborate on different aspects of change. The central metaphor is that the human mind is like a rider on an elephant. The rider represents the rational mind, while the elephant represents the emotional and instinctive side. The path they travel represents the external environment. Key "plot points," if one may call them that, are the presentation and analysis of various case studies and examples that illustrate successful change. Character Development:"Switch" does not feature characters in the traditional literary sense but uses the stories of real people to illustrate its points. These stories serve to show how different individuals or

Why is weight loss more important now than ever before? Weight gain and obesity are rising globally due to sedentary lifestyles and unhealthy diets, posing serious health risks like diabetes and heart disease. Weight loss is crucial to mitigate these threats and enhance overall well-being. Prioritising balanced nutrition and regular exercise is vital for a healthier future. Join us for the latest episode of SparX with Santhosh Kumar, CTO at Cure.fit, who is a fitness and weight loss expert. In this episode, Santhosh simplifies the science behind obesity, weight gain, and weight loss and elaborates on the different factors contributing to the same. Resource List: What is Glucagon-like Peptide 1 (GLP 1): https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6812410/ The DIETFITS Randomised Clinical Trial Study: https://pubmed.ncbi.nlm.nih.gov/29466592/ Energy Balance Model Study by Kevin D Hall: https://pubmed.ncbi.nlm.nih.gov/35134825/ The Hungry Brain book by Stephan J. Guyenet, Ph.D.: https://amzn.in/d/4YSuhmj Switch: How to Change Things When Change Is Hard, book by Chip Heath and Dan Heath: https://amzn.in/d/4yhHqF6 Article by Express Healthcare on Apollo's Health of Nation Report: https://www.expresshealthcare.in/news/apollo-unveils-4th-edition-of-its-health-of-nation-report/442923/ What is intermittent fasting?: https://www.healthline.com/nutrition/what-is-intermittent-fasting GLP-1 Agonists: https://www.mayoclinic.org/diseases-conditions/type-2-diabetes/expert-answers/byetta/faq-20057955

While we value our individuality, our habits often mirror our surroundings. Echoing Dan and Chip Heath's insight that "behaviour is contagious", this episode explores the power of shared space-making. We'll explore environments that enhance focus and consider strategies to influence the attention within our families, workplaces, and communities.Our Spacemakers Daniel and Matt take a moment to chat with Kate Denman from St Lukes about the importance of community, and how they aim to make Tasmania the healthiest island on the planet.GET A FREE SUMMARY OF SEASON 1 – with Concepts and Activities www.spacemakers.au/s1Discover more:www.spacemakers.auwww.youtube.com/@daniel_sihwww.raisinghumans.auThis season of The Spacemakers has been made possible with support from our show sponsor: St. Lukes www.stlukes.com.auThis podcast is recorded and produced by Production Farm Studios www.productionfarm.studio

#165 Decisive by Chip Heath and Dan Heath Энэ удаагийн дугаартаа "Decisive" буюу "Шийдэмгий байх нь" номыг хүргэж байна. Бидний ѳмнѳх дугаарт орж байсан "Made to stick" номын зохиолч Chip Heath, Dan Heath-н бичсэн энэхүү номноос ѳдѳр тутмын амьдрал, ажилдаа хэрхэн шийдвэр гаргах чадвар, арга барилаа сайжруулах, гаргасан шийдвэрээ хэрхэн дүгнэж, сайжруулах боломжтойг мэдэж авах болно.

735: Unlock the Secrets to a Thriving Dental Practice: Mastering the New Patient Experience! – Miranda BeesonPatients don't love being in the office. So, how do you get them to come in — and to come back? There are two things you can focus on for that to happen, and Kirk Behrendt brings back Miranda Beeson, ACT's director of education and amazing coach, to share those secrets. By mastering the new patient phone call and new patient visit, you will create raving fans who help your practice thrive. To learn how to give patients the “wow” experience, listen to Episode 735 of The Best Practices Show!Learn More About Miranda:Send Miranda an email: miranda@actdental.com Follow Miranda on ACT's Instagram: https://www.instagram.com/actdentalSend Kirk a recording of your patient phone call for feedback: kirk@actdental.com Send Gina an email: gina@actdental.com More Helpful Links for a Better Practice & a Better Life:Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listenJoin The Best Practices Association: https://www.actdental.com/bpaJoin ACT's To The Top Study Club: https://www.actdental.com/tttSee the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/eventGet The Best Practices Magazine for free: https://www.actdental.com/magazinePlease leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218Episode Resources:Watch the video version of Episode 735: https://www.youtube.com/@actdental/videosACT's 5 Success Strategies for Impactful New Patient Calls: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/PDF/New%20Patient%20Call%20Success%20Strategies%20-%20Final%20-%2004.pdfRead The Power of Moments by Chip Heath & Dan Heath: https://bookshop.org/p/books/the-power-of-moments-why-certain-experiences-have-extraordinary-impact-dan-heath/6707437?ean=9781501147760&ref=&source=IndieBound&title=Main Takeaways:You have one chance at a first impression.Give patients a “wow” experience with your call and visit.Strengthen your team culture. Patients can feel when there's tension.Make patients feel cared about with...

Chapter 1 What's Switch Book by Chip Heath"Switch: How to Change Things When Change is Hard" by Chip Heath is a book that offers insights and strategies for making successful changes, whether in personal habits, organizational culture, or societal issues. The book explores the psychology behind why change is difficult and provides practical guidance on how to overcome resistance and create lasting transformation. It combines research and case studies to provide a roadmap for navigating change effectively.Chapter 2 Is Switch Book A Good Book"Switch: How to Change Things When Change is Hard" by Chip Heath is considered a very informative and insightful book by many readers. It offers a fresh perspective on how to make successful changes in various aspects of life and work. The book presents a framework and practical strategies for overcoming obstacles and achieving lasting change. Overall, "Switch" is highly recommended for individuals and organizations looking to navigate change effectively.Chapter 3 Switch Book by Chip Heath Summary"Switch: How to Change Things When Change is Hard" by Chip Heath explores the concept of change and how we can successfully make positive changes in our lives, organizations, and communities. The book introduces the metaphor of the "Rider" and the "Elephant" to explain the rational and emotional sides of our decision-making process. The Rider represents our logical, analytical side, while the Elephant represents our emotional, instinctual side. Heath argues that in order to make effective changes, we need to direct both the Rider and the Elephant in the same direction. He outlines three key components for successful change: Direct the Rider, Motivate the Elephant, and Shape the Path. Directing the Rider involves setting clear goals, creating a plan, and breaking down the change into manageable steps. Motivating the Elephant involves appealing to emotions, creating a sense of urgency, and tapping into people's intrinsic motivations. Shaping the Path involves removing obstacles, creating a supportive environment, and making it easier for people to change.Throughout the book, Heath provides numerous examples and case studies to illustrate his points, showing how individuals and organizations have successfully implemented change using these principles. "Switch" offers practical, actionable advice for anyone looking to make positive changes in their personal or professional life. Chapter 4 Switch Book AuthorChip Heath is a renowned author, speaker, and professor who co-wrote the book "Switch: How to Change Things When Change Is Hard" with his brother, Dan Heath. The book was first published in 2010.In addition to "Switch," Chip Heath has also co-authored several other bestselling books, including "Made to Stick: Why Some Ideas Survive and Others Die," "Decisive: How to Make Better Choices in Life and Work," and "The Power of Moments: Why Certain Experiences Have Extraordinary Impact."Among his books, "Switch" has been particularly popular and well-received by readers and critics alike. It has been translated into multiple languages and has had several editions and reprints since its initial release. Chip Heath's engaging writing style, combined with insightful research and practical advice, has made "Switch" a must-read for individuals and organizations looking to create lasting change.Chapter 5 Switch Book Meaning & ThemeSwitch Book MeaningSwitch: How to Change Things When Change Is Hard by Chip Heath is a book that explores the psychology of change and offers practical strategies for making change happen. The title "Switch" refers to the idea that change often involves a "switch" in mindset...

Looking for an unbeatable conversation starter that can bridge gaps and spark meaningful connections? Consider sports! Whether you're a die-hard fan or just know the basics, sports can serve as a fantastic icebreaker in any setting. Not only do they provide endless topics of discussion, but they also help enhance your networking skills and open up new professional opportunities.In this episode of the Power, Purpose, & Prosperity Podcast, Sabine speaks with Amy Siegfried about the power of sports as the ultimate conversation starter and building mutually beneficial relationships. Amy is the CEO of Last Night's Game, a corporate executive, the Vice Chair of IrishAngels, and an adjunct professor. Her message of creating confidence in conversation has reached audiences of over 5 million people in the last seven years alone.Listen in to learn how to take small steps and invest in building mutually beneficial relationships that can help you further your career or business. You will also learn t how to use sports as a strategic tool in professional settings, from meetings and networking events to leadership roles. Key Takeaways:Discover how sports can serve as the ultimate icebreaker in professional settings, making networking less daunting and more enjoyable.Learn strategies to create and nurture relationships that go beyond mere transactions and are rooted in mutual benefits and genuine connections.The importance of recognizing your strengths and using them to empower yourself and others around you.Learn how to effectively wield power, authority, influence, and purpose in your role as a leader to inspire and guide others.What You Will Learn in This Episode:[01:34] Amy's  career journey.[05:39] How to use sport as the ultimate conversation starter that can lead to deeper and more meaningful conversations.[09:27] The importance of taking small steps to participate in conversations that take you to a different level. [13:19] How to build mutually beneficial relationships that can help you further your career or business.[17:35] Amy defines power as identifying your strengths, not being afraid to embrace them, and using them to help others. [22:55] She defines authority as making things happen with the greater good in mind.[24:20] How to be a true/positive influencer by acting on what you say, plus other ways influence shows up. [28:00] The importance of being genuine in how you show up as a key piece to finding your purpose. Connect with Amy: Website: https://lastnightsgame.com/ LinkedIn: https://lastnightsgame.com/ Instagram: https://www.instagram.com/lastnightsgameBook Recommendation: The Power of Moments by Chip Heath and Dan Heath*************HOST INFO:Sabine Gedeon is a transformative figure in leadership and personal development and serves as the CEO of Gedeon Enterprises. With nearly two decades of experience, she guides clients in startups and Fortune 500 companies. Sabine's unique approach combines human-centered principles with tech-enabled solutions, delivering customized programs for leaders at all levels to tackle crucial leadership and talent development challenges. *************ADDITIONAL SUPPORT:Download Free Resources - https://sabinegedeon/giftsGet Coaching Support: https://meetwithsabine.as.me/Discovery

Have you ever wondered why success sometimes feels like a game of dodgeball, with distractions flying at you from every direction? Join me in this episode as I interview Craig Groeschel, New York Times bestselling author, and the founder and senior pastor of Life.Church, which created the free YouVersion Bible App.We're diving deep into the wild world of leadership and uncovering how to navigate the pitfalls of achievement. From battling the boss called pride to building a fortress of accountability, Craig's insights are pure gold. Plus, we'll explore decision-making habits and the importance of thinking ahead. So grab your pen and notebook and join us for this conversation about conquering goals and crushing it in leadership!Craig's Book List:Good to Great by Jim CollinsThe E-Myth Revisited by Michael E. GerberAtomic Habits by James ClearRich Dad Poor Dad by Robert T. KiyosakiThe Power of Moments by Chip Heath & Dan HeathNever Split the Difference by Chris VossThou Shall Prosper by Rabbi Daniel LapinUnreasonable Hospitality by Will GuidaraFrom Strength to Strength by Arthur C. BrooksIn This Episode:Find Think Ahead, wherever books are sold!You can find out more on Craig's websiteSign up for my newsletter, Try This!Follow me on GoodReadsBook me to speak at your event or to your team!You can get more info on the Soundtracks Video Course.I'm also on Instagram, Twitter, YouTube, and Facebook.My new book All It Takes Is a Goal is available! You can grab a copy from your favorite bookstore or at atgbook.com.Have me speak at your next event!

Nada mais burocrático do que o processo de compras B2B de grandes empresas. Aí entra o EGM (Enterprise Gateway Marketplace), quebrando barreiras para que cliente e fornecedor se foquem no que mais importa: inovação e boas ideias chegando rápido. Daniel Prianti, cofundador da BPool, um EGM de marketing digital, e Andressa Fukunaga, head de operações da Euphoria Creative, contam suas experiências.Links do episódioA página no LinkedIn de Daniel PriantiA página do LinkedIn de Andressa FukunagaO livro “Apaixone-se pelo problema, não pela solução”, de Uri LevineO livro "Sem mim não há dia", de  Felipe Fernandes CardosoO livro "Ideias que colam: por que algumas ideias pegam e outras não", de Chip Heath e Dan HeathA palestra de John Maeda no SXSW 2024 - "Design in Tech Report 2024: Design Against AI" 

This episode discusses Vell's value of privacy in safeguarding the things we cherish most.  The Good Read for this episode is The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath, Dan Heath. While human lives are endlessly variable, our most memorable positive moments are dominated by four elements: elevation, insight, pride, and connection. If we embrace these elements, we can conjure more moments that matter. What if a teacher could design a lesson that he knew his students would remember twenty years later? What if a manager knew how to create an experience that would delight customers? What if you had a better sense of how to create memories that matter to your children? This book delves into some fascinating mysteries of experience: Why we tend to remember the best or worst moment of an incident, the last moment, and forget the rest. Why “we feel most comfortable when things are certain, but we feel most alive when they're not.” And why our most cherished memories are clustered into a brief period during our youth. What's Popping in Vell's World consists of Monique on Club Shay Shay, more women have come forward about Johnathan Majors, Missouri Rep. Cori Bush is under scrutiny, and more. Follow on ⁠⁠⁠⁠Facebook⁠⁠⁠⁠, ⁠⁠⁠⁠Instagram⁠⁠⁠⁠, and ⁠⁠⁠⁠Twitter⁠⁠⁠⁠ @VellsWorldPodcast Email vellsworldpodcast@ldmonger.com with any comments, questions, or concerns you want to mention in our upcoming episodes. To sponsor an episode, send us an email. Don't forget to subscribe, tell a friend, and follow on all social media platforms. You can leave a voice message and become a monetary supporter for as little as .99 cents on Spotify for Podcasters. --- Send in a voice message: https://podcasters.spotify.com/pod/show/vellsworldpodcast/message Support this podcast: https://podcasters.spotify.com/pod/show/vellsworldpodcast/support

Pause for a moment and ask yourself, when was the last time you truly connected with those closest to you? Not just a quick chat over dinner or a passing hug on the way out the door, but a real, undistracted, heart-to-heart connection?  This episode promises to be a game-changer for you and your loved ones. We're about to delve into a simple yet life-altering practice that could be the key to unlocking the deepest levels of harmony and happiness in your family life. This isn't just another feel-good theory; it's a practical, actionable approach that your host, Matt O'Neill, has implemented in his family life. Discover how monthly one-on-one time isn't just a nice idea, but a crucial lifeline for the thriving family you've always envisioned. Here are some power takeaways from today's conversation:  The importance of relationships and creating special moments A system for monthly one-on-one dates and annual trips  Ideas for one-on-one dates and trips Overcoming challenges of time and money Highlights from Matt's one-on-one experiences [00:01] The Importance of Prioritizing Relationships Matt cites research showing 50% of marriages end in divorce and 40% of children experience conflicts with parents. He shares an anecdote from the book "The Five Regrets of the Dying" where a nurse discussed patients' top regrets that  included working too much and not prioritizing relationships. Matt emphasizes that relationships, not career or money, will be most important when looking back on life. [10:37] The Six Strategies for Strong Relationships Have a monthly one-on-one date with your spouse - These moments are important to stay intimate and keep the romance alive in your marriage. Have a monthly one-on-one date with one child - The focus is on really listening to one child, such as going to an event they enjoy. Take an annual one-on-one trip with your spouse - This takes you away from distractions to rediscover what drew you together. Take an annual one-on-one trip with one child. - Provide each child with the dedicated attention of an annual special trip centered around their interests and dreams.  Have quarterly one-on-one dates with parents. - Maintain strong bonds with aging parents through quality quarterly dates to share life experiences. Make time for important friends. - Say yes when friends invite you out to maintain vital community and avoid loneliness in later years. [13:16] Creative Ideas for One-onOne Time with Your Loved Ones Here are some creative date ideas Matt suggested for one-on-one time with your spouse and kids: Spouse: Cooking classes Bowling Concerts Sporting events like basketball or football games Hiking or outdoor activities Trying a new hobby like pottery or painting classes Volunteering for a cause you both care about Kids:  Outdoor activities like hiking, camping, fishing, surfing Educational activities like museums, zoos, aquariums  Experiential outings like rock climbing, trampoline parks, escape rooms Attending a play, magic show, or other performance they enjoy Cooking or art projects done together Community/school sporting events Day trips to a nearby city/town to explore Notable quotes: [08:10] Prioritizing these special moments with your children allows you to create more time with them before they're gone. [08:16] [28: 29] Most of the time we regret on our deathbed that we let those friendships just kind of fizzle out because we didn't make the effort to stay in touch. [28:37]  Resources Mentioned:  The Top Five Regrets of the Dying by Bonnie Ware The Power of Moments by Chip Heath and Dan Heath 18 Summers by Jim & Jamie Shiels The Blue Zones by Dan Buettner Download this week's free resource instantly when you sign up for The Good Mood Show newsletter here!  Or, reach out on our contact page at GoodMoodShow.com/Contact and we will email you a copy of any free resource you request.

Matt Abrahams is a leading expert in communication with decades of experience as an educator, author, podcast host and coach. As a Lecturer in Organisational Behaviour at Stanford University's Graduate School of Business, he teaches popular classes in strategic communication and effective virtual presenting. He received Stanford GSB's Alumni Teaching Award in recognition of his teaching students around the world.  When he isn't teaching, Matt is a sought-after keynote speaker and communication consultant. He has helped countless presenters improve and hone their communication, including some who have delivered IPO road shows as well as TED, World Economic Forum, and Nobel Prize presentations.  His online talks garner millions of views and he hosts the popular award-winning podcast Think Fast, Talk Smart: The Podcast. He is the author of Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot. His previous book, Speaking Up without Freaking Out: 50 Techniques for Confident and Compelling Presenting has helped thousands of people manage speaking anxiety and present more confidently and authentically.    Questions  • So, We always like to ask our guests in their own words, if you could share a little bit about your journey, how it is that you got to where you are today, in your own words. • In Entrepreneurs Magazine, your article, it was called How to Sound Smart and Memorable Anytime. So, I would love for you to share with our listeners a little bit about the technique that you talk about in the article. • Are there any other techniques that you encourage someone to practice in order to overcome that speaking anxiety? • A big part of communication outside of speaking is listening, what has been your experience as a coach trying to help people to become better listeners? • Can you share with our listeners what's the one online resource, tool, website or app that you absolutely can't live without in your business? • We'd also like for you to share with our listeners, maybe one or two books that you've read, could be a book that you read recently, or even one you read a very long time ago, but the book has had a very big impact on you. • Can you also share with our listeners what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Now, before we wrap our episodes up, Matt, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote if for any reason you get derailed or you get off track, this quote kind of helps to get you back on track.   Highlights Matt's Journey Matt shared that he's somebody who has always been passionate and curious about communication. He remembers as a young child, being fascinated with how people communicate. In fact, one day, his mother decided it was important for him and his brother to have a yard sale, a garage sale because they had so much stuff, she was frustrated and wanted to get rid of it.  And where he grew up, there were lots of garage sales all over the place. And his mother specifically said, misspell the word garage on the signs that they were putting up and he was surprised by this advice. But they did and they inserted the letter “B” in the word garage. So, they had a garbage sale while everybody else had a garage sale. And they sold more stuff than anybody that weekend. And at that moment, he realised wow, the way you speak, the language you use, the words you use can influence people.  So, ever since then he's been fascinated by it, he studied it in school in graduate school, he worked in the corporate world for over a decade and saw the impact of communication both good and bad. And to this day, he finds it fascinating and do a lot of work in the field.    Techniques Talked About in The Article from Entrepreneurs Magazine, How to Sound Smarter and Memorable Anytime Me: Now, I was lucky enough when travelling in October to purchase a copy of Entrepreneur Magazine. And I came upon your article, “How to Sound Smart and Memorable Anytime.” And I read the article and I was so intrigued, it caught my attention so much that I was like, “Oh my goodness, I have find this gentleman on LinkedIn and I have to invite him as guest on our podcast.” And so, I would just love for you to share the technique that you talked about in this article as it relates to communication and presenting and just share with our listeners a little bit about what that technique can do to improve on your presentations.   Matt shared that when it comes to communicating, especially communicating in the moment, it is critical that we are effective and we come off as confident, competent and clear. Many of us get very nervous when we have to speak in the moment and it can be very challenging for us. So, he has spent a lot of his last little bit of times trying to learn how to help people be better at speaking in the moment and that's what his whole new book is about. It's really about helping people feel better in the moment so that they can come off as confident and comfortable and help those better understand what it is they're talking about.  So, the article that you're referring to is really about one of the ways that we can go about sounding better and more intelligent when we speak, it's leveraging a specific structure. So, what's critical in our communication is that we package the information up in a way that is readily digestible by our audience. Many of us when we communicate spontaneously just itemize information, we share what we're thinking as we're thinking it. And that's not how people process information.  He talked to many neuroscientists and they say our brains are wired for story, something that has a beginning, a middle and an end, logical connections of ideas.  So, in the article and one of the things he teaches a lot is how do you put structure to communication? And he talked about one of his favourite structures, it's three questions. What?, So, what? Now, What?   What is the idea you're talking about? It's your product, your service, your offering your update, your feedback, it is the what?  So, what is why is it important and relevant to your audience? We have known for decades that content that is relevant and salient for an audience is what they pay attention to.  And then finally, now, what is what comes next? Maybe it's do you have questions for me, or let me show you a demonstration, or let's set up another meeting.  So, by simply following the structure, What, So, what, Now, what, answering those questions, you can package up your information nicely. In fact, he just used that structure to help explain the structure. He told you what it was, why it's important, and how you can use it. So, that article, and a lot of what he does is really about helping people learn different structures for different speaking situations.    Me: Amazing. And you also had some other structures that you mentioned in the article where you spoke about: ·      Problem, Solution, Benefit ·      Point, Reason, Example point ·      Comparison, Contrast, Conclusion ·      Situation, Task, Action and Result Could you just elaborate, maybe about 10 to 20 seconds on each for those just for our listeners, as well?   Matt shared that when it comes to speaking in the moment, there lots of different types of circumstances and situations that we find ourselves in. And different structures apply for different situations. So, when you're selling something, trying to persuade somebody of something, a very useful structure is problem, solution, benefit.  Many of us have found ourselves in circumstances where we need to persuade, so you articulate the problem, challenge or issue, you then explain your suggestion for how we go about solving it. And then you explain the benefits of doing so. So, that can be a very useful structure. In fact, any television advertisement you've ever seen has been in that structure.  There are other structures as well. In the article, he talked about another one, he recommends that people use a lot, which is comparison, contrast, conclusion, you compare two items together or three, or four. And then you talk about how they're different, that's the contrast. And then you give your conclusion. There are myriad structures out there, people are familiar with some, others not so familiar with. But the idea is to have a toolkit of structures that you can leverage to help you in those moments where you're struggling.   Techniques Encouraged to Practice in Order to Overcome Speaking Anxiety  Me: So, a big part of what you do as well, Matt is trying to help people get over the anxiety of presenting in front of a lot of people confidently, and I know structure, the methodology of the structure will definitely help you to have a little bit more focus, and you will have something in place versus just going up there and not knowing what to say. But are there any other techniques that you encourage someone to practice in order to overcome that speaking anxiety?   Matt shared that first and foremost, he doesn't think you can overcome anxiety, he thinks we can become more comfortable with it, we can learn to manage it. But would we even want to overcome it, anxiety is actually helpful to us, it is something that helps us focus, it allows us to be sure that what we're saying is important for ourselves and our audience, and it gives us energy. So, to him, it's all about managing anxiety, not overcoming anxiety.  And when it comes to that there are lots of things that people can do, we can manage both symptoms, as well as sources, symptoms are the things that we physiologically experience. And then sources are the things that initiate and exacerbate our anxiety.  So, it's important to attack both situations. So, symptoms are the things that we experienced, so many people get shaky, they feel their heart rate go up, so to help those with specific techniques, for example, deep belly breathing, you can breathe, take a slow inhale in and a longer exhale out and that will actually initiate a relaxation response that can help and it doesn't take very much to actually have that take effect. If you're shaky that's adrenaline trying to move you from threat towards safety and that means that we can do some movement in the beginning of a presentation stepping forward towards the audience, big broad gestures that gives the adrenaline a place to go and that way we can feel less anxious of our symptoms.  Now there are sources too, sources are the things that start our anxiety and continue it.  The biggest source of anxiety is people have a goal when they speak and it's good to have a goal when you speak. But we're afraid we won't achieve our goal and if you think about it, that means we're afraid that we won't achieve a future outcome.  So, the way to short circuit goal based anxiety is to become present, be focused in the moment, focus on what you're saying, focus on the audience and their needs, do something physical to get you in your body out of your head. These are all ways to manage the source of future thoughts.  So, there's a lot we can do to manage anxiety, the very first book he wrote was called Speaking Up without Freaking Out, it's a 50 techniques to help people feel better and more comfortable in the moment speaking. So, if we can manage our anxiety, we're going to do much better when it comes to our mission.   Communication: Apart from Speaking, How to Become a Better Listener Me: I believe a big part of communication outside of speaking, which I think the bigger part of communication that's way more important than speaking is listening. What has been your experience as a coach trying to help people to become better listeners, sometimes you're in a conversation, and I find that I have a challenge personally, with persons when I'm communicating, and they don't give you a moment to express your thought fully, and they start talking in the middle of your sentence. So, you're not even able to complete what you're actually saying and how do you get to that point where you can be present in the moment when the person is speaking so you can take in all that they're saying to you and process that information carefully, before actually making a response and get to the speaking part.   Matt shared that yes, listening is really important and many of us don't do it well. In fact, he heard somebody say, “Listening is really just what we do when we're waiting for our turn.”  You need to listen deeply, focused in a present oriented way to really not only show that you care about the person to connect, but also to understand what's needed in the moment.  Giving an example. Imagine you and him come out of a meeting and you say to him, “Matt, what do you think?” And he says, “Oh, good, she wants feedback. Let me give it. Well, this work, this didn't work, you could have done this better, we should have done this, etc.” But had he really listened, he might have noticed that your tone was a little quieter than usual. You came down to the back door instead of the front door, you were looking down when you asked him that question, what you really needed in that moment was not feedback, but it was support, and he missed the clues and cues. And he by jumping into giving you all this harsh feedback might have damaged the relationship.   So, we need to learn to listen well. How do you do that?  First and foremost, you listen for the bottom line, when we focus on what the person is saying in a deep way. What's the bottom line, we listen with a much more focused intensity than how we normally do it, which is just the top line, just the gist, what are they saying. And then as soon as we hear it, we begin rehearsing and evaluating and judging and that works against us really understanding.  So, the way to become a better listener is to listen for the bottom line, to give yourself permission to pay attention not just to what they're saying but how they're saying it, context in which you're saying it. This is hard work. Listening is challenging. He heard somebody once say, “You should listen until you sweat.” And he loves that idea, because it's implying that listening is an active activity, something that we really need to focus on. So, he loves that Yanique brought up that question, and he hopes everybody listening takes time to listen better.   App, Website or Tool that Matt Absolutely Can't Live Without in His Business When asked about online resources that he can't live without in his business, Matt shared that he gets a tonne of email and he uses a tool called Superhuman to help him parse through his email. It is an amazing tool, it has probably saved him 30%....40% of his email processing time. He loves the tool. He met the founder of the company a number of years ago, when he explained to him what he was working on, he fell in love with it instantly. And it is the tool he uses the most and it is the most helpful tool to him.   Books that Have Had the Biggest Impact on Matt When asked about books that have had an impact, Matt shared that beyond the books that he's written, which has had a huge impact on him. He's learned a lot in writing those two books Think Faster, Talk Smarter and Speaking up Without Freaking Out.  There are two books that he recommends to everybody. The first book is called Improv Wisdom, Improv Wisdom: Don't Prepare, Just Show Up by Patricia Ryan Madson. It is a very short book, but it is life changing. It has changed his life. It is a book that talks about the rules and ways that improvisation, improv can be applied to daily life. So, it's not about being funny, it's not about being up on a stage. It's about how to live your life in a more present oriented, connected, spontaneous way. Fantastic book!  The other book is a book he recommends to anybody looking to get better at their communication. It is an older book, as is Improv Wisdom. It is called Made to Stick: Why Some Ideas Survive and Others Die by Dan and Chip Heath, Chip Heath actually is a colleague of his at Stanford's Business School. It's all about how to make your ideas stand out and stick in people's minds in a world where there's a lot of things pulling at our attention. They give a six step methodology much like he does in his new book, that's all about how to make your ideas stick. He thinks everybody who wants to improve their communication, and they're lives should check out both of those books.   What Matt is Really Excited About Now! When asked about something that's he's excited about, Matt shared that he's very, very excited about the podcast he host Think Fast, Talk Smart, he's dedicating a lot of his time and resources to expanding and extending the communication best practices and tips that they share through experts. He believes it helps him become a better person, a better communicator and he certainly thinks it helps everybody. So, he's excited in the new year to put a lot of effort into that.    Me: Perfect. Okay, thank you for sharing Matt. We'll also have a link to Matt's podcast in the episode show notes as well, for anyone that would like to tap into Matt's podcast and gain some more insight on being a better communicator.   Where Can We Find Matt Online LinkedIn - https://www.linkedin.com/in/maabrahams Website – www.mattabrahams.com   Quote or Saying that During Times of Adversity Matt Uses When asked about a quote or saying that he tends to revert to, Matt shared that it's a quote that he heard first in a silly movie, a movie called Buckaroo Banzai. And then he says he's showing his age, because it's many, many, many years ago. He knows it didn't come from this movie, but the quote is simple, “No matter where you go, there you are.”  And he often can live in the future, he can be worried and thinking about future consequences, what comes next. And he has learned that something that can help ground him is simply to come back to the present and say, no matter where you go, there you are, deal with what's coming on in front of you and that's how we get things moving forward. So, that's one of his favourite quotes and one that helps him a lot.   Me: So, thank you so much, Matt, for taking time out of your very busy schedule, for hopping on this podcast and being so gracious in facilitating this interview when I reached out to you originally. I definitely have gotten your book, I've started reading it and I've definitely shared it. I think I've shared it with at least maybe two or three organizations that I've done training with between October and December when I was first introduced to you through that article, so I think you're doing great work. And I really appreciate the time that you've taken to hop on our podcast and just share some great insights that I believe as customer experience practitioners that we can definitely use to enhance the service delivery that we have if we improve on our communication skills.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Think Faster, Talk Smarter: How to Speak Successfully When You're Put on the Spot by Matt Abrahams •     Speaking Up without Freaking Out: 50 Techniques for Confident and Compelling Presenting by Matthew Abrahams •     Improv Wisdom: Don't Prepare, Just Show Up by Patricia Ryan Madson •     Made to Stick: Why Some Ideas Survive and Others Die by Chip Heath and Dan Heath   The ABC's of a Fantastic Customer Experience Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Unlock the secret to a life of balance and progress as we explore  the powerful concepts from "Switch" by Dan and Chip Heath. This episode is your ticket to harmonizing these conflicting forces, setting you on a path to achieving your most ambitious food freedom, fitness, and life goals.  Together, we'll explore how simple shifts in our environment can nudge us towards better habits and steer us away from temptation. Take a page from elite athletes' playbooks with real-life examples and personal stories that underscore the importance of process-focused growth. Regardless of the size of change you're looking to make in your life, this conversation is full of practical and applicable steps you can take today. Finally, we tap into the transformative potential of the growth mindset, discussing how small, consistent steps can lead to giant leaps in personal development. This episode isn't just about reaching your destination—it's about loving the path that gets you there, step by step. If you're ready to make long-term lasting changes in your life book a free call to take this content deeper and learn more about my non-diet approach to help you create faith fueled food freedom, fitness, and overall life transformation. 

If you don't have one yet, one great New Year's resolution is to tackle the clutter in your house. This episode begins by explaining how clutter negatively affects your brain and how you can fix the problem. http://www.timetoorganize.com/wp-content/uploads/realsimple-article.pdf More and more we are hearing about “lifestyle medicine.” Essentially, it is how things like diet and exercise and other choices impact your health and longevity for better or worse. While you probably already know that - what you may not know is how big a deal it really is. For decades Dr. Dean Ornish has been at the heart of lifestyle medicine and his research has proven how small changes in how you live can have a huge impact on your health and can even reverse chronic illness. He is here to explain these changes - and there are only 4 changes! Dr. Ornish is author of the book UnDo It! : How Simple Lifestyle Changes Can Reverse Most Chronic Diseases (https://amzn.to/3qYaSB7). Here is the link to his website for information on his program: https://www.ornish.com/undo-it/ The human brain isn't always good at grasping numbers. For example, if 1 million seconds equals 12 days, how many days is 1 billion seconds? You will have to listen to this episode to find out, but I bet your guess is way off! Here to explain why the brain has trouble with numbers and how you can better understand them is Chip Heath. Chip teaches at Stanford, has authored several books including Making Numbers Count (https://amzn.to/3t3AMpG).  Just about every food has an expiration date or “sell by” date or “best if used by” date on it. But in some cases, they can be very misleading. A lot of foods will last a lot longer than those dates would have you believe. The point is you may be throwing away food that is just fine. Listen to hear a list of foods you can likely hang on to a little longer. https://www.webmd.com/diet/features/do-food-expiration-dates-matter#1 PLEASE SUPPORT OUR SPONSORS! Indeed is offering SYSK listeners a $75 Sponsored Job Credit to get your jobs more visibility at https://Indeed.com/SOMETHING TurboTax Experts make all your moves count — filing with 100% accuracy and getting your max refund, guaranteed! See guarantee details at https://TurboTax.com/Guarantees Dell Technologies and Intel are pushing what technology can do, so great ideas can happen! Find out how to bring your ideas to life at https://Dell.com/WelcomeToNow Learn more about your ad choices. Visit podcastchoices.com/adchoices

Unlock the secrets of keeping your audience hooked! This episode of the Elevate Media Podcast, with me, Chris Anderson, ventures into the intriguing realm of video podcasting psychology. I discuss the power of emotional engagement and why it's essential for not just capturing but also captivating your audience. Delving into the Harvard Business Review's findings, I reveal how tapping into viewer emotions can drastically increase product promotion and repurchase rates, sharing personal anecdotes and customer testimonials that strike a chord with your audience. Prepare to be enlightened on how to strategically use storytelling to forge a more intimate connection with your viewers, turning casual watchers into loyal fans.But wait, there's more to this visual feast for the mind. I examine the astonishing fact that humans can process images in a mere 13 milliseconds, emphasizing the importance of aesthetics in your video podcasts. Take note of my practical advice on how to enhance the visual allure of your content, from color schemes to camera quality. Plus, Stanford professor Chip Heath's insight on narrative structure lends us the blueprint to crafting content that sticks, ensuring your message is not just seen but also remembered. Get ready to be armed with a suite of powerful techniques - from cliffhangers to logical flows - that will supercharge your video content and set you on a path to becoming a masterful digital storyteller.Support the showThis episode is NOT sponsored. Some product links are affiliate links, meaning we'll receive a small commission if you buy something. =========================== ⚡️PODCAST: Subscribe to our podcast here ➡ https://elevatemedia.buzzsprout.com/ ⚡️LAUNCH YOUR SHOW: Let's get your show off the ground and into the top 5% globally listened to shows ➡ https://www.elevatemediastudios.com/launch ⚡️Need post-recording video production help? Let's chat ➡ https://calendly.com/elevate-media-group/application ⚡️For Support inquires or Business inquiries, please email us at ➡︎ support@elevate-media-group.com Our mission here at Elevate Media is to help purpose-driven entrepreneurs elevate their brands and make an impact through the power of video podcasting. Disclaimer: Please see the link for our disclaimer policy for all our episodes or videos on the Elevate Media and Elevate Media Podcast YouTube channels. https://elevatemediastudios.com/disclaimer

Lija Hogan is a principal on the Experience Research Strategy team at UserTesting. When she's not helping UserTesting customers understand the wide variety of topic areas they can cover using the platform, she teaches user research methods classes at the University of Michigan - Ann Arbor.    Questions • Could you share with our listeners just a little bit about your journey? • Could you tell our listeners a little bit about what UserTesting is? And what do you do? • A survey was done that your company pioneered with 2000 adults. And I'd like you to just kind of talk to us a little bit about that survey and some of the key findings that came out of that survey that you believe can help organisations to have a better understanding of why AI is so important. •    Where do you see the technology going for 2024? If you were to pick like a single theme that you believe Chat GPT could help an organisation to tap into delivering a better customer experience, what theme would you say they would need to be focusing on if they were going to use Chat GPT as an integration or even any form of AI that your organisation has been exposed to and work with your clients on that you think is critical for 2024 and beyond? • Now, could you also share with our listeners, what's the one online resource, tool, website or app that you absolutely cannot live without in your business? • Could you also share with our listeners maybe one or two books that you've read, could be a book that you read very recently, or even one that you read a very long time ago, but it has had a very big impact on you. • Can you also share with our listeners what's the one thing that's going on in your life right now that you're really excited about? Either something you're working on to develop yourself or your people. • Where can listeners find you online? • Now, before we wrap our episodes up, we always like to ask our guests, do you have a quote or a saying that during times of adversity or challenge, you'll tend to revert to this quote if for any reason you got derailed, or you got off track, the quote can helps to just to get you back on track.   Highlights Lija's Journey Me: Could you share with our listeners just a little bit about your journey? In your own words, how you got to where you are today from where you're coming from?   Lija shared that it was a very roundabout journey. So, she started with the goal of becoming an academic librarian in Slavic and Eastern European studies. So, most people are very amused when they hear that because it's a very, very focused and targeted discipline that requires a lot of education.  And she started that path, actually, at the University of Michigan in Ann Arbor with a Master's Degree Programme in what she thought was going to be academic librarianship, but got bitten by the Human Computer Interaction bug really early there. And so, that was many years ago now. But that was really kind of the entry point to being focused on the user experience and the customer experience and just making really substantive connections between people to help them to transact together more effectively and efficiently.   About UserTesting Me: Now, you are at UserTesting, that's what we read in your bio. Could you tell our listeners a little bit about what UserTesting is? And what do you do?   Lija stated that that's a great question. So, she tends to think of UserTesting as being an enabling technology. So, essentially, it's a platform that enables their customers to connect with their own customers, their users, their employees, their potential users. And what it does is provide recording mechanisms across mobile and desktop, to enable people to have either self-guided, or live conversations with people who are looking for insights.  And they capture videos and audio and screen share, to really get into the perspectives of people around the world. And so, once you've gathered all the information, the platform also provides you with some strategies around sharing that information with your colleagues. And so, you can share videos, you can share quotes, and all sorts of other data to really understand where the gaps are in your experience, and also just to understand what you can do to optimize and de risk the solutions that you're building.   Survey Key Findings to Help Organizations Better Understand the Importance of AI Me: When you were originally presented to me as a guest for our podcast, a survey was shared with us that your company pioneered with 2000 adults. And I'd like you to just kind of talk to us a little bit about that survey and some of the key findings that came out of that survey that you believe can help organizations to have a better understanding of why AI is so important.   Lija shared that they've actually done a few surveys around AI. And this one, really, some of the significant findings were really around just the fact that people don't understand where AI is manifesting in their lives right now. So, to a certain extent, if you ask them directly, they are answering yes and no without a clear sense for what AI really is.  And she thinks one of the major findings that she had in working through that was just really leaning into the knowledge that AI is manifesting in all our lives in many ways, kind of in the background and behind the scenes. And it's already enabling us to, sometimes make better decisions, have access to more information, enrich the work that we're doing, the conversations that we're having. And that is an important benefit that we're all looking for in artificial intelligence.   Organizations Using Chat GPT to Deliver a Better Customer Experience Me: So, AI exists in many different forms, because it's a broad topic. But I think the one that people most connect with and use is probably Chat GPT. It's been a year since Chat GPT was launched, I can't believe it's a year already. Where do you see the technology going for 2024?  If you were to pick like a single theme that you believe Chat GPT could help an organization to tap into delivering a better customer experience, what theme would you say they would need to be focusing on if they were going to use Chat GPT as an integration or even any form of AI that your organization has been exposed to and work with your clients on that you think is critical for 2024 and beyond?   Lija stated that that's a great question, because she think it's really hard to say that there's a single thing, but there are probably multiple ones that she sees as being really important. The first is, we're still trying to figure out what's in and out of bounds with regard to how people are using large language models. So, she finds the examples that we're seeing coming out of the legal profession, right, or lawyers are asking a Chat GPT to write briefs and the platform is hallucinating and making up case law, which doesn't exist. And that's a problem.  So, we haven't yet caught up with creating guardrails and it's not necessarily about the technology so much as about how we reach practical consensus around what is allowable, given the constraints of the technology as it currently exists. And actually, not just as it currently exists, but with an eye towards the fact is probably going to become a lot more matured much more quickly. So, she thinks that's one.   The second is really a more recent development that she's seeing around DIY, Chat GPT and so essentially, people will be able to essentially create their own version of what a large language model can do given a certain use case that they've got in mind. So, she sees the proliferation of a lot of potential technologies use cases strategies that can be leveraged by people who are both technologically seasoned and who are not, who are learning as they go. And she thinks that will be very interesting.  The other main trend that she sees is the enterprise trying to make artificial intelligence safe for practical applications and business operations. And she says that because even just a few months after the launch of 3.5, back in November of last year, she was talking to UserTesting customers, a lot of their innovation teams were essentially doing tests to essentially say, within the context of our own, say, customers experience or customer support teams, how can we create an experience that is robust and safe and private and secure, and gives us confidence that we can triage some.  So, essentially enrich the in person interactions that we're having with people, but also ensure that we're providing good consistent information to those customers that we might be handling using some of those more automated chatbot style experiences that are powered by artificial intelligence.   App, Website or Tool that Lija Absolutely Can't Live Without in Her Business When asked about online resource that she cannot live without in her business, Lija stated that this probably is going to sound self-serving, but actually, it's UserTesting, believe it or not. UserTesting is really important because it's really a very open platform that lets you have both a highly structured as well as an unstructured conversation with the people that you want to work with or learn more from. And she thinks what's so valuable about it is you can test ideas, you can hear what's top of mind for people. And in this world where we've got access to so much data, just hearing stories brings you back down to earth and makes things very tangible and real and we need that now more than ever.   Books that Have Had the Biggest Impact on Lija When asked about books that have had an impact, Lija shared that one that she thinks has been most powerful and it's because she's an optimist. And she thinks that it really gave her a research based foundation to be able to say, this is why she's an optimist, is a great book by Chip Heath and Dan Heath, they're actually brothers, they're psychologists, called Switch: How to Change Things When Change Is Hard.  And the concept that she found really fascinating is their focus on not just problem solving, but actually finding those bright spots and going after those, like, where are things going right? And how can we essentially create more experience that look like those bright spots? So, she loves that idea because rather than being focused on all the negatives, it's basically saying how can we make whatever it is that we're doing look like the most positive experiences that we're providing? So, the other one, it's a really short book, it's probably less than 100 pages. But she loves it so much, it's called the The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you by Rob Fitzpatrick. And even though it's kind of like a flip book title, what she loves about it is, it's a very approachable set of strategies around having conversations with people when you're trying to figure out what to build and whether or not it's going to work for people.    What Lija is Really Excited About Now! When asked about something that she's really excited about, Lija stated that that is a really great question. Because there's so much, but she's actually, to the point of the books that they were talking about, the biggest area of focus that she has right now is how to listen better to all the partners that she's working with. And so, she's actually spending a lot of time reading books. So, the two that she talked about are two of them, but a number of books that are all about how does she listen better? And sometimes it's about asking better questions, that's what the Mom Test is about.  But sometimes it's actually saying like, “How do I recognize that people are in a special place right now and need to be acknowledged as having been heard?” But then also, how does she change how it is that she shows up in every way, in the writing that she does, in the talking with folks that she does, in the teaching that she does, in all the interactions to help to move things forward. So, she thinks that there are so many great examples that come from working with children, and psychology, and just even business best practice, to really help to listen and to come to consensus, and just make better decisions together. So, that's really given her a lot of joy right now.    Me: Are there any activities that you do with your team that kind of helps to strengthen their listening skills? Is there anything that you would like to share where that is concerned since that's an area that you'll be working on?   Lija shared that she thinks a couple of things. One is she actually thinks it's kind of twofold. One is she's been spending a lot more time doing one on ones that are very unstructured. And that has given her the platform across the team that she works with, the people that she works with to really say, “What's top of mind for you, and let's talk about it.” And sometimes they start talking about their dogs and cats. But a lot of the time, what that conversation changes into is, “I'm working on this, can I get your perspective on it?” or “I'm having this challenge, can we work through it together.”  And it's a great way to just stay close to what's happening in their world and their part of the organization, but then also take what it is that they're sharing, and see how she can help to pull in other people across the organization, other teams, and talk to other leaders in the organization about what they can do to address some of the themes and trends that she's seeing. And so, she thinks spending a little bit more time one on one with people has been probably providing a lot of the value that she's seeing driving those aha moments.    Me: That's brilliant, that kind of reinforces one of the things that Stephen Covey talks about in his book that the most important role of a leader is to grow and develop people. So, the fact that you are actually seeing the results, because of the one on one intervention that you're doing, the time you're investing with each person, and you're seeing it twofold in terms of the benefit with the customers, then it really does prove that that is a strategy that works.    Where Can We Find Lija Online LinkedIn – Lija Hogan   Quote or Saying that During Times of Adversity Lija Uses  When asked about a quote or saying that she tends to revert to, Lija stated that that's a great question. So actually, this is totally nerdy, but there's a quote, it's at the beginning of one of the chapters of this is where it gets nerdy, Children of Dune by Frank Herbert. And so, the Dune series, there's a movie, a remake of a couple of movies that are out right now.   And the quote, and she's not going to remember it exactly, but it's really about fear and pain and kind of letting it wash through you. And understanding that it's there, but also understanding that it doesn't define you and it doesn't have to have long lasting negative implications. And so, it's basically, go with the flow, but in a way that leans into acknowledging that sometimes things are really hard and you just have to live through them and understand that it's hard, and figure out how you're going to come out on the other side. Change, but change in a way that acknowledges what's happened to you.    Me: Thank you so much, Lija, just want to thank you again for coming on our podcast today and sharing a little bit about your organisation and user testing, and all the value and brilliance that you're bringing to the customer experience space. As well as some of the research findings that came out of one of the surveys that you had done recently. And just the impact of AI, specifically Chat GPT even though we spoke about that in the episode and other different forms of AI as well. But just taking time out of your busy schedule and coming on here with us and sharing all of the great insights and experiences that you've had. I do believe our listeners will gain a great amount of value from this episode. So, thank you so much.    Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Links •     Switch: How to Change Things When Change Is Hard by Chip Heath and Dan Heath •     The Mom Test: How to talk to customer & learn if your business is a good idea when everyone is lying to you by Rob Fitzpatrick •     Children of Dune by Frank Herbert   The ABC's of a Fantastic Customer Experience   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners  Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Chapter 1 Reveal the true moral of the The Power of Moments book"The Power of Moments" is a book written by Chip Heath and Dan Heath. It explores the concept of creating memorable and impactful moments in our personal and professional lives. The authors believe that with a deeper understanding of what makes certain moments special, we can learn how to craft more meaningful experiences for ourselves and others. The book offers practical strategies and examples for creating these “peak” moments, and how they can have a lasting positive impact on relationships, organizations, and personal growth.Chapter 2 Shall we Read the The Power of Moments book ？The Power of Moments book by Chip Heath has received generally positive reviews and has been well-received by readers. It offers insights and practical strategies on how to create impactful moments in our personal and professional lives. Many readers have found it inspiring and thought-provoking, providing a fresh perspective on how to shape experiences that can leave a lasting impact. However, it ultimately depends on individual preferences and interests. It's recommended to read reviews, a sample chapter, or watch interviews with the author to determine if it aligns with your reading tastes and objectives.Chapter 3 Key Points of the The Power of Moments book"The Power of Moments" by Chip Heath is a book that explores how certain defining moments in our lives have the power to shape and transform us. It examines the science behind these powerful moments and provides a framework for how individuals and organizations can intentionally create them.The book starts by introducing the concept of the "power of moments" and why they matter. Heath argues that memorable experiences are what make our lives meaningful and that by understanding the ingredients that create such moments, we can make a positive impact on others.The authors then identify four elements that are common in powerful moments: elevation, insight, pride, and connection. They explain how these elements work together to create moments that are extraordinary and memorable. Examples are provided to illustrate each element, ranging from personal experiences to business case studies.In the next section, the book explores how individuals can create powerful moments in both their personal and professional lives. It offers practical strategies for structuring moments, such as by breaking the script, boosting sensory appeal, and creating goals that are within reach.The authors also delve into the impact of moments on organizations and how leaders can use them to create a positive culture, motivate employees, and build customer loyalty. They emphasize the importance of recognizing and celebrating milestones, as well as fostering moments of connection and recognition within teams.Throughout the book, Heath and his co-author, Dan Heath, provide numerous examples of how real people and organizations have successfully applied the concepts described. These stories help to bring the principles to life and demonstrate the power that moments hold.In conclusion, "The Power of Moments" is a book that explores the science and art of creating powerful and memorable moments. It offers valuable insights and practical strategies for individuals and organizations to intentionally create moments that have a profound impact on those involved.Chapter 4 the The Power of Moments book Author Bio The book "The Power of Moments" was written by Chip Heath and Dan Heath. It was released on October 3, 2017.Chip Heath and Dan Heath have co-authored...

Listen as Shane and Zach talk about Made To Stick by Dan and Chip Heath. They talk through important points in the book such as the SUCCES acronym and why the Got Milk Campaign did really well.Don't forget to like, subscribe, and share. Episodes published every Tuesday at 6 am EST. We'll see you on the next one.Harmon Brothers: https://harmonbrothers.com/home (Website)https://www.instagram.com/harmon.brothers/?hl=en (Instagram) https://www.tiktok.com/tag/harmonbrothers?lang=en (Tik Tok)

John talks with Karen Anderson – strategic book advisor and coach, associate publisher at Morgan James Publishing, author of the Wall Street Journal and New York Times best-selling book The Bezos Letters: 14 Principles to Grow Your Business Like Amazon, ghostwriter, editor, and a devoted wife to Steve. Before Karen started working in the publishing world, she was a Marriage and Family Therapist. Listen to this episode to learn more: [00:00] - Intro [01:44] - The importance of story in non-fiction [04:40] - The backstory of The Bezos Letters [06:36] - Writing a book about Bezos' shareholder letters [10:19] - The idea of risk and successful failure [13:02] - Amazon's Fire Phone failure and the birth of Alexa [15:08] - Why you need to buy 2 copies of a book [19:18] - Karen's journey from therapist to publisher [20:55] - Getting into direct response marketing [22:46] - Becoming a juggernaut in the publishing world [26:47] - AI can't replace the creative aspect of writing [30:18] - John's upcoming book: The F6 Secrets of Relationships [31:22] - Writing with Scrivener [35:04] - Advice for hesitant writers with compelling stories [38:12] - The book editing process [43:01] - John's experience with correcting errors in a book NOTABLE QUOTES:  "I recommend to anybody in the non-fiction world to read fiction. And the reason I do that is because the thing that's most compelling and most powerful for people is story. And the best novels are really good with story." "No matter what you're doing in your message, whether it's via book or speaking, or whatever it is, it's always about story." "The most powerful non-fiction is what engages you, what's emotionally connected. And the reality is, if you eliminate story, you typically have a textbook, and most people don't like reading textbooks." "The biggest risk that businesses were taking was that they weren't taking enough risks." "Life is short, get up there." "AI doesn't have stories. AI doesn't know how to do the inspirational part yet. It can come up with ways that you can communicate better, but it doesn't know your experience." "The best writers have the best editors." "I wrote you a long letter because I didn't have time to write a short one." "It's a whole lot easier to just write lots of stuff than it is to really hone it down and get it in a way that can communicate well." BOOK MENTIONED: The Power of Moments: Why Certain Experiences Have Extraordinary Impact by Chip Heath and Dan Heath (https://a.co/d/8K2v28) APP MENTIONED: Scrivener https://www.literatureandlatte.com/scrivener/overview  USEFUL RESOURCES: https://www.strategicbookcoach.com https://www.strategicbookpartners.com/ https://www.linkedin.com/in/karen-anderson-bookcoach/ https://www.instagram.com/dearkaren/ https://www.facebook.com/dearkaren https://twitter.com/dearkaren CONNECT WITH JOHN Website - https://thejohnhulen.com     Instagram - https://www.instagram.com/johnhulen     Facebook - https://www.facebook.com/johnhulen     Twitter - https://www.twitter.com/johnhulen     LinkedIn - https://www.linkedin.com/in/johnhulen     YouTube - https://www.youtube.com/channel/UCLX_NchE8lisC4NL2GciIWA     EPISODE CREDITS Intro and Outro music provided by Jeff Scheetz - https://jeffscheetz.com/

Ministry is complex and making mistakes is inevitable. On today's show Ben and Lynley sit down with three ministry couples who are transparent about their biggest mistakes they've made and learned from over the years. Jarrett and Debbie Stephens, Corey and Melody Caine, and Mark and Janet Dance share with us how they have navigated the challenges of ministries and what they have learned on the other side of some of their biggest mistakes!  Learning from leaders who have gone before us is a gift! We will forever be grateful for the ministry couples who enter the glass house with us and share their stories!    Mentions:  - The Power of Moments by Chip Heath and Dan Heath  - Start to Finish: The Pastor's Guide to Leading a Resilient Life and Ministry by Mark  Dance  Connect with the Glass House on Instagram HERE  Please email us your questions and feedback to president@lifeway.com 

In today's leadership spark, I spoke with bestselling author and Stanford Graduate School of Business professor, Chip Heath, about the power of numbers in instigating change. The conversation revolves around the importance of providing comparative context to data for clearer understanding, rather than presenting standalone figures.  Chip emphasizes the pivotal role emotion plays in data interpretation. For immediate practical application, Chip suggests starting with the simplification and contextualization of a single data point in presentations. He illustrates this with the striking revenue comparison between the video game industry and Hollywood. The core takeaway is the ability of relatable and emotionally resonant numbers to drive change and inspire action. Chip Heath is one of the 100+ CEOs I interviewed for my new book, Leading With Vulnerability which is coming out in October: https://www.amazon.com/Leading-Vulnerability-Superpower-Transform-Organization/dp/1119895243/  __________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email:⁠ ⁠⁠https://greatleadership.substack.com/

In today's leadership spark, I chat with bestselling author and Stanford Graduate School of Business professor, Chip Heath, about the challenges and nuances of communicating with numbers and data. Chip underscores the difficulty people often face with fractions and percentages, as seen with A&W's marketing misstep against McDonald's.  Chip also mentions the "curse of knowledge", where expertise can cloud one's understanding of a novice's perspective. Throughout our conversation, we delved into the significance of making data relatable and meaningful. By converting abstract numbers into tangible concepts, like likening the number of preventable sepsis deaths to annual cancer diagnoses, data becomes not only more understandable but also emotionally resonant, effectively engaging and motivating audiences Chip Heath is one of the 100+ CEOs I interviewed for my new book, Leading With Vulnerability which is coming out in October: https://www.amazon.com/Leading-Vulnerability-Superpower-Transform-Organization/dp/1119895243/  __________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email:⁠ ⁠⁠https://greatleadership.substack.com/

In today's leadership spark, I speak with Chip Heath, Professor at Stanford University and New York Times Best Selling Author. Chip discusses his motivations behind his latest book, "Making Numbers Count: The Art and Science of Communicating Numbers."  He emphasizes the challenge most people face in understanding and communicating numbers effectively, as our brains naturally struggle with large numbers. By comparing unfamiliar figures to relatable concepts, people can better grasp and remember data. This skill of translating numbers into digestible information is crucial for both personal and professional decision-making and change initiatives. Chip Heath is one of the 100+ CEOs I interviewed for my new book, Leading With Vulnerability which is coming out in October: https://www.amazon.com/Leading-Vulnerability-Superpower-Transform-Organization/dp/1119895243/  __________________ Start your day with the world's top leaders by joining thousands of others at Great Leadership on Substack. Just enter your email:⁠ ⁠⁠https://greatleadership.substack.com/

Giving voice to truth is transformative and a part of redefining self love is learning how to embrace our authentic selves with radical honesty. In this week's episode, I'm joined by Dr. Jackie Greene, Preacher, Author and Co-pastor of Forward City Church with her husband and Grammy-nominated recording artist Travis Greene.  On a mission to spread the gospel and challenge women to let go of behaviors that hinder them from living in the fullness of who God uniquely designed them to be, Dr. Jackie utilizes her new book, Permission to Live Free, to encourage women to live free from the world's constraints, remembering that God has already given them the keys to unlock what is inside them. Key discussion points from this episode include: 04:20 - Free To Be Me 14:40 - Finding Freedom in Counterfeit 22:10 - Don't Despise Humble Beginnings 28:25 - Action Steps To Freedom 36:45 - The Five Freedom Profiles Permission To Live Free Takeaways   “When you're being yourself, you're agreeing with God.” - Dr. Jackie Greene “God blesses the authentic.” - Dr. Jackie Greene   “You can conform so long that you can't even find the real you anymore.” - Dr. Jackie Greene   “Freedom was not finding something new, it was unlearning all of the things that I had learned.” - Dr. Jackie Greene    “Inside of obedience is everything you need.” - Dr. Jackie Greene   “Don't make relationship with God hard.” - Dr. Jackie Greene “There's no point in knowing it and no living it.” - Dr. Jackie Greene   “Because He Is I Am.” - Dr. Jackie Greene    “In order to actually find freedom, you have to first recognize that you're not free.” - Dr. Jackie Greene   “God can't heal what you hide.” - Dr. Jackie Greene Redefining Wealth Rapid Wisdom Questions And with that, let's dig into Dr. Jackie's responses to our Redefining Wealth Rapid Wisdom Questions. Define Success: “Success is obedience.”  Define Wealth in 3 Words or Less: "Fruitfulness. Abundance. Fulfillment.”  One Book that Has Helped You Redefined Wealth For Yourself: The Power Of The Moments by Chip Heath, Dan Heath  Fill-in the Blanks … “My name is ___ and the truth about wealth is ___”: “My name is Jackie Greene and to me, the truth about wealth is live in God's way.” Connect With Dr. Jackie: Instagram: @drjackiegreene | https://www.instagram.com/drjackiegreene/  Website: https://drjackiegreene.com/ Permission To Live Free Book: https://www.thomasnelson.com/p/permission-to-live-free/ LINKS: Take The Redefining Wealth QUIZ: https://patricewashington.com/starthere/ Book Me To Speak: https://patricewashington.com/speaking/ Find Me On Instagram: @SeekWisdomPCW https://www.instagram.com/seekwisdompcw/ Learn more about your ad choices. Visit megaphone.fm/adchoices