CiscoChat Podcast

We're talking everything influencer marketing this week, from the influencer(s?) themself. From internal influencers and employee advocacy to finding the right "celebrity" to support your brand, we share what we've learned. Shoutout to the Giggly Squad. Kat shares what goes into making good influencer content based on her own experiences, and we find ourselves talking AI again...is Bing actually important? Somehow along the way, we end up power ranking our old email accounts (turns out Kat had them all).

Communication is key, and cloud communications have quickly become a critical component for businesses of all sizes, helping organizations stay agile in an increasingly digital-first world. Yet, many small businesses are still navigating the shift from outdated phone systems to modern, cloud-based solutions that unlock new opportunities for growth. In this episode, Ian is joined by Ben Rife, President and CEO of Bullfrog Group and long-time member of the Cisco SMB Advisory Board, to discuss his new book, Cloud Calling Secrets. Ben reveals how small and medium businesses can identify when their phone systems are holding them back, why now is the time to embrace cloud communications, and how solutions like Cisco Webex Calling can transform the way businesses operate. He also dives into real-world success stories, practical tips for a seamless transition, and how his book helps demystify the decision between vendors. Learn more about Cisco's solutions for SMBs: https://www.cisco.com/site/us/en/solutions/small-business/index.html To buy Ben's book for yourself: https://www.amazon.com/Cloud-Calling-Secrets-Underground-Communications/dp/B0DT1813Z1/ref=sr_1_1?dib=eyJ2IjoiMSJ9.3kYo4R4GAtkiSVlo_FeQKw.Mrykj20lEL2_eQtDW6jLCIlvAL0fWdOSWktNqDG7Z2Y&dib_tag=se&keywords=cloud+calling+secrets&qid=1749670806&sr=8-1

Cloud monitoring requires holistic, end-to-end visibility across complex, interconnected environments rather than isolated metrics. Here are best practices CloudOps teams should keep in mind. ——— CHAPTERS 00:00 Intro 00:47 What CloudOps Should Focus On 13:14 Decision-making 16:25 AI 17:53 Get in Touch ——— For additional insights, check out the links below: - The Ultimate Cloud Migration Survival Kit: https://www.thousandeyes.com/resources/the-ultimate-cloud-migration-survival-kit?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep3_podcast - Cloud ROI: How To Measure Your Migration's Impact: https://www.thousandeyes.com/blog/cloud-migration-roi?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep3_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

We're doing hot pilates, but not today...Today we are talking red flags, from two people lucky enough to work at a company with lots of green ones. We have a laundry list of things that tell you to stay FAR away from that company, and Kat definitely works through some past trauma from her first job...Lots to take in, but we definitely missed a few! Let us know yours. If you came to listen to this episode to learn something about Cisco's solutions for small and medium businesses (which we cover NONE of, shock) you should check them out here: https://id.cisco.com/app/ciscoid_aemcloudprodsaml_1/exk14lk1xf6SKDANc5d7/sso/saml

In this episode, we host Dimitar Dimitrov a Collaboration expert in Webex Calling who tells us a story about dead air. All calls are working fine except sometimes, people can't hear each other at all. From a classic problem description, they end up troubleshooting the whole network hunting after the lost packets. Dimitar also works with AI and tells us about his role in shaping the future of Cisco AI Tech Support

We're talking digital marketing, but what does that actually mean? We kick off and dig in on why we think it is too broad of a term. Are social media managers the new real estate agents? Everyone thinks they can be one, but there is a lot that goes into it! Kat gives her hit list of digital marketing best practices (10:50) off the cuff and flexes her knowledge (of the job she gets paid to do). Maybe our most informative episode yet? If you came to listen to this episode to learn something about Cisco's solutions for small and medium businesses (outside of how to have the best digital marketing), you should check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

Just because an outage is subtle, doesn't mean it's harmless. Learn how to catch those pesky “stealth outages” that can so easily slip under the radar, and also unpack recent service disruptions at Slack, Microsoft 365, and X. CHAPTERS 00:00 Intro 00:56 Slack 08:16 Microsoft 365 11:22 X 13:26 Outage Trends: By the Numbers 16:26 Get in Touch ——— For additional insights, check out the links below: - The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep2_podcast - The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep2_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow Cisco ThousandEyes on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

We're back with an episode we actually did research for! Kat admits she's learning something from Ian? (7:48 if you don't believe it either), and at 9:18, Ian gets nervous deciding 404's niche. On top of the laughs, this week you get Kat and Ian's LinkedIn learnings and best practices - from an emoji in your name to best practices to boost your posts. And PLEASE for the sake of Ian's mental health, comment on 404: Script Not Found's LinkedIn posts. If you came to listen to this episode to learn something about Cisco's solutions for small and medium businesses (outside of optimizing LinkedIn posting), you should check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

Kat got hacked...again? Guys we are not security experts if that was not clear. Both Ian and Kat have been on the road, and they have some takes on people's travel habits and what proper etiquette should and should not be in 2025. From who gets the armrest to how you should sit when you are waiting at the gate, we have you covered (we think). If you came to listen to this episode to learn something about Cisco's solutions for small and medium businesses (which we really did not cover in this one), you should check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

Journey through the evolution of network architecture and explore what the future might hold in this conversation with APNIC's Chief Scientist Geoff Huston. Geoff and The Internet Report team will cover how the Internet has transformed significantly over the past four decades, scaling to meet rapidly growing demand. And they'll also discuss how the challenge to “scale still more” continues today as the networking community evolves infrastructure to support emerging technologies like artificial intelligence (AI). CHAPTERS 00:00 Intro 00:11 Meet Geoff Huston 02:56 The Shift to Asymmetry 10:58 The Challenge of Scale 22:07 Moore's Law and Networking 25:05 The Rise of CDNs 26:07 Name-driven Architecture 36:57 AI's Impact on Network Architecture 45:08 Get in Touch ABOUT GEOFF HUSTON Geoff Huston AM is Chief Scientist at the Asia Pacific Network Information Centre (APNIC), the Regional Internet Registry (RIR) for the Asia Pacific region. An industry veteran, Geoff researches Internet infrastructure, IP technologies, and address distribution policies, among other topics. Learn more, explore his recent articles and presentations, and connect with Geoff through his website, www.potaroo.net. ——— To learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep1_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on the ThousandEyes LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

We're handing out tariffs, but not the kind you think! This episode is all about things we don't like at work, and thus wish we could tariff. From wearing many hats to meetings after hours, we run the gamut of everything that irks us at work. Follow along at home, and let us know what you would tariff! This episode does NOT contain political views, stances or commentary on the actual tariffs (we promise). If you came to listen to this episode to learn something about Cisco's solutions for small and medium businesses (which we really did not cover in this one), you should check them out here: https://www.cisco.com/site/us/en/solutions/small-business/index.html#tabs-a107e9a621-item-6caff3e5bb-tab

Kat is an Oura Ring snob, and thinks Apple Watches are "trash," while Ian is #TeamAppleWatch. We then get into voice memos and how many texts the average person we get each day (turns out Ian needs more friends)! We wrap up talking VR goggles and glasses, and how we think it may be a bridge too far, even if the Webex roadmap has a lot of cool stuff in it like holograms! If you want to learn more about Cisco's solutions for SMBs like email security: www.cisco.com/c/en_uk/solutions/…mall-business.html

In this episode, we receive Regis Baudin, Technical Leader for the CXLabs department in Europe. He is responsible for the operations of the biggest lab of the continent (Cisco has bigger labs in the US and Bangalore) and explains to us what are the challenges of hosting a gigantic lab where hundreds or thousands of engineers come to reproduce customer issues.

Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams. Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you. CHAPTERS: 00:00 Intro 00:52 Zoom Outage 04:40 SAP Concur Disruption 07:28 Spotify Outage 10:58 Vanguard Outage 13:59 By the Numbers 16:01 Get in Touch ——— For additional insights, check out the links below: - The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-troubleshooting-tips-zoom-spotify-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast - The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast - The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Kat is back from her wedding, and everyone is circling back with her, which begs the question: do you reply to sales reps who slide into your LinkedIn DMs? What about cold emails? Ian shares a tip to help filter out spam on LinkedIn, and maybe even make your profile more memorable. We then try to figure out how spam filters work before coming up with some solutions of our own...sorry if you are in purgatory! If you want to learn more about Cisco's solutions for SMBs like email security: www.cisco.com/c/en_uk/solutions/…mall-business.html

Full disclosure: Ian sounds like he is underwater (but is just stuffed up). Not all heroes wear capes. We jump in by discussing how AI is changing the eComm game. Then discuss the need for making eComm in the channel more prevalent and easier, utilizing what we see in B2C. We wrap up with Kat's questionable relationship with sales (and tee up a future episode). Another (mildly) educational, but very fun episode!

Packet loss can be bad news for network flows and customer experience. However, in our experience, NetOps teams tend to focus on major spikes in packet loss, while overlooking smaller amounts like 1 or 2%. This might be a mistake. Tune in for a deep dive into research findings suggesting that even 1% packet loss can significantly impact user experience—and recommendations for steps NetOps teams should take as a result. ——— CHAPTERS: 00:00 Intro 01:07 The Surprising Impact of 1% Packet Loss 02:50 Research Methodology 08:17 Key Findings 13:55 Recommendations for NetOps Teams 16:48 Additional Research 22:30 Get in Touch ——— For additional insights on our packet loss research, explore all three parts of our Path Quality blog series: - Path Quality Part 1: The Surprising Impact of 1% Packet Loss: https://www.thousandeyes.com/blog/path-quality-surprising-impact-one-percent-packet-loss?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast - Path Quality Part 2: Understanding the Impact of Packet Loss on Applications: https://www.thousandeyes.com/blog/path-quality-understanding-impact-packet-loss-applications?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast - Path Quality Part 3: Is BBR the Future of Congestion Avoidance?: https://www.thousandeyes.com/blog/path-quality-brr-future-congestion-avoidance?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast And to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

We start with a recap of Ian's trip to Japan (spoiler: it was awesome). We then get to discussing Webex backgrounds with some very serious opinions - are you a virtual background person? We wrap up by identifying ways to create balance at work, especially at a company that is heavy on meetings. Also, we definitely don't want to return-to-office, but we do want to see people in person (trust us, this makes sense). All in all, a great, somewhat off the rails episode! Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html

AB sits down with Cisco's CIO, Fletcher Previn, to talk about the role IT plays in driving business success. Fletcher shares his thoughts on the skills needed for the future of IT, how AI can enhance human potential, and why individual creativity can drive even better IT experiences and outcomes

In today's episode of the Cisco Leadership Podcast, with Matt Gillies, Chief Architect and Cisco Fellow. Matt shares his career journey, as Cisco's first ever Cisco Fellow. Matt shares insights into how he keeps his skill sharp and how he navigates an ever evolving technology landscape.

AI, brought to you by two people who use too much ChatGPT (but not on our work computers). Ian and Kat dig into if AI is making us dumb, how it can be implemented for businesses and where we think it is going, all while trying to not get too doom and gloom. "AI isn't going to replace people, but people who use AI are going to replace people who don't" Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html

Kat flexes her security knowledge. Ian digs in on some issues facing SMBs today, and a state of the union for security as it stands. Also...we share how many of our passwords are compromised, and apparently Kat has been breached before. Not good! Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html

Ian and Kat jump right in on what is in, and what is out for SMBs in 2025. Ian tries to explain the cloud to you like you're five, and in doing so shares an interesting anecdote about his old employer. We also apologize to our own employer on our social media habits...Lots to get through in a short time. It's a fun one! Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html

This is a special episode recorded live at Cisco Live EMEA Amsterdam with the NOC team digging into how they deploy a network in a matter of days.

SMB is an entirely partner-driven channel, and yet so many manufacturers miss the mark when it comes to scaling through their partners. Marketing has evolved, yet strategies have not. How do we ensure our partners are getting the right content and resources to effectively create awareness and demand? To answer this question, and dig into trends shaping channel marketing, Ian is joined by Alex Whitford and Efe Senel from Channext who also cohost the Partnerships Unrivaled Podcast. Learn more about Cisco's marketing solutions for partners to market to SMB customers: https://ebooks.cisco.com/story/cisco-smb-partner-campaign-kit/ Check out Channext here: https://channext.com/partners

Go under the hood of recent service disruptions at X, Workday, and Mastercard—and explore why it's so important to quickly (and accurately) identify the root cause of an outage. ——— CHAPTERS: 00:00 Intro 00:59 X Outage 07:08 Workday Outage 11:00 Mastercard Service Disruption 14:48 By the Numbers 16:05 Get in Touch ——— For additional insights, check out The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-service-disruptions-x-workday-mastercard?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep4_podcast And to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep4_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

I'm sure it's no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it. In Episode 63, we conclude our conversation with Paymon Mogharabi, Senior Product Manager at Cisco's Optics team, also known as the Transceiver Modules Group. We continue with the constraints to consider when designing AI cluster racks and optics choices for them. Paymon Mogharabi is a networking industry and Cisco veteran of nearly three decades with Electrical Engineering degrees from UC Irvine and USC. After starting at Cisco as a Technical Assistance Center engineer, he became a Technical marketing Engineer for Cisco's Catalyst switches. He then took product management positions for Cisco's Edge Services Router, Nexus data center switches, and UCS server products. He is now a Senior Product Manager in Cisco's Transceiver Modules Group and has sat next to me for the past 7 years, focusing on data center applications. Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

I'm sure it's no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it. In Episode 62, we continue our conversation with Paymon Mogharabi, Senior Product Manager at Cisco's Optics team, also known as the Transceiver Modules Group. We get into smart NICs and future growth affecting optics. Paymon Mogharabi is a networking industry and Cisco veteran of nearly three decades with Electrical Engineering degrees from UC Irvine and USC. After starting at Cisco as a Technical Assistance Center engineer, he became a Technical marketing Engineer for Cisco's Catalyst switches. He then took product management positions for Cisco's Edge Services Router, Nexus data center switches, and UCS server products. He is now a Senior Product Manager in Cisco's Transceiver Modules Group and has sat next to me for the past 7 years, focusing on data center applications. Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

I'm sure it's no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it. In Episode 61, we continue our conversation with Paymon Mogharabi, Senior Product Manager at Cisco's Optics team, also known as the Transceiver Modules Group. We go into more detail about AI datacenter hardware architectures and Ethernet. Paymon Mogharabi is a networking industry and Cisco veteran of nearly three decades with Electrical Engineering degrees from UC Irvine and USC. After starting at Cisco as a Technical Assistance Center engineer, he became a Technical marketing Engineer for Cisco's Catalyst switches. He then took product management positions for Cisco's Edge Services Router, Nexus data center switches, and UCS server products. He is now a Senior Product Manager in Cisco's Transceiver Modules Group and has sat next to me for the past 7 years, focusing on data center applications. Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore key takeaways for ITOps teams. ——— CHAPTERS: 00:00 Intro 00:48 Slack Outage 06:55 Microsoft 365 Outage 11:44 A Pair of Otter.ai Outages 14:21 Grafana Cloud Disruption 15:55 By the Numbers 17:58 Get in Touch ——— To learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep3_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

AB sits down for a fun, informative, in-person chat with Kelly Jones, Cisco's Chief People Officer, to discuss a variety of topics ranging from empathetic leadership to wellbeing in the workplace to future trends that could transform the HR landscape in 2025.

In this episode, we interview Jonathan Slenders, lead python developer at Cisco who takes us on adventure along his automation tools developped before and during his Cisco tenure. We discuss how terrible networking engineers are at coding and how we can reconcile both worlds.

I'm sure it's no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it. In Episode 60, we continue our conversation with Paymon Mogharabi, Senior Product Manager at Cisco's Optics team, also known as the Transceiver Modules Group. We get into data center hardware architectures and traffic patterns for AI applications. Paymon Mogharabi is a networking industry and Cisco veteran of nearly three decades with Electrical Engineering degrees from UC Irvine and USC. After starting at Cisco as a Technical Assistance Center engineer, he became a Technical marketing Engineer for Cisco's Catalyst switches. He then took product management positions for Cisco's Edge Services Router, Nexus data center switches, and UCS server products. He is now a Senior Product Manager in Cisco's Transceiver Modules Group and has sat next to me for the past 7 years, focusing on data center applications. Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

I'm sure it's no surprise to you that AI has been steadily changing the world, but did you know that optics is a key part of its hardware infrastructure? To explain it, fortunately we have a seasoned product manager who knows both the switching side and the optics side. Lucky for us, he sits next to me at the office and agreed to chat about it. In Episode 59, we begin a new conversation with Paymon Mogharabi, Senior Product Manager at Cisco's Optics team, also known as the Transceiver Modules Group. We begin with his start in Cisco and the history of data center hardware architectures. Paymon Mogharabi is a networking industry and Cisco veteran of nearly three decades with Electrical Engineering degrees from UC Irvine and USC. After starting at Cisco as a Technical Assistance Center engineer, he became a Technical marketing Engineer for Cisco's Catalyst switches. He then took product management positions for Cisco's Edge Services Router, Nexus data center switches, and UCS server products. He is now a Senior Product Manager in Cisco's Transceiver Modules Group and has sat next to me for the past 7 years, focusing on data center applications. Related links Cisco Optics-to-Device Compatibility Matrix: https://tmgmatrix.cisco.com/ Cisco Optics-to-Optics Interoperability Matrix: https://tmgmatrix.cisco.com/iop Cisco Optics Product Information: https://copi.cisco.com/ Additional resources Cisco Optics Podcast: https://optics.podcastpage.io/ Blog: https://blogs.cisco.com/tag/ciscoopticsblog Cisco Optics YouTube playlist: http://cs.co/9008BlQen Cisco Optics landing page: cisco.com/go/optics Music credits Sunny Morning by FSM Team | https://www.free-stock-music.com/artist.fsm-team.html Upbeat by Mixaund | https://mixaund.bandcamp.com

Outages connected to configuration mishaps were a common theme last year, and we've continued to see incidents like these in 2025. Configuration changes triggered two consecutive Asana outages in early February, and configuration or update-related issues may also have contributed to recent disruptions at Barclays, ChatGPT, Jira, and Discord. Tune in to hear The Internet Report's Mike Hicks unpack these incidents and discuss ways ITOps teams can guard against similar issues. ——— CHAPTERS: 00:00 Intro 01:06 Asana Outages 11:40 ChatGPT Disruption 19:34 Barclays Outage 21:57 Jira Outage 22:59 Discord Outage 24:31 By the Numbers 30:15 Get in Touch ——— For additional insights, check out The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-configuration-mishaps-asana-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep2_podcast And to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep2_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In today's episode of the Cisco Leadership Podcast, we will hear from John Dorval, Senior Vice President of Americas Service Provider at Cisco. In this discussion, JD will share his professional journey through 25 years of leadership at Cisco, his approach to guiding teams through transformative industry shifts, and what it takes to build high-performing, inclusive teams. Thank you for tuning in.

In this episode of SE Unleashed, we dive into the transformative impact of Artificial Intelligence and explore how Cisco is empowering engineers and businesses to harness its full potential. We'll be joined by an engineer and an engineering leader to discuss the value AI brings, the challenges customers face, and how Cisco is uniquely positioned as a market leader in AI. From data-driven decision-making to AI-powered security and automation, this conversation will give SEs the insights they need to navigate the evolving AI landscape.

In today's episode of the Cisco Leadership Podcast, we will hear from Marcus Moffett, Vice President of Solutions Engineering -Americas. Marcus' story is one of grit, perseverance, and passion for people and technology. Marcus shares his career journey and his leader, leader approach to leadership. Tune in to to hear how Marc has applied his life lessons to leading a top notch solutions engineering team.

Video killed the radio star, and SASE killed the firewall. While it may not be as catchy, it might be just as valid. The shift to the cloud changed the way businesses work, and now it is having impacts on how they protect themselves. To dig into this bold statement, and unpack the impact AI will have on small and medium businesses, Ian is joined by Tim Orozco, Managing Partner of Stratus Information Systems, a top SMB partner of Cisco. Learn more about Cisco's solutions for SMBs: www.cisco.com/c/en_uk/solutions/…mall-business.html View Stratus Information Systems' solutions here: https://stage.stratusinfosystems.com/

In this insightful and engaging episode, AB engages in a conversation with Dr. Guy Diedrich, Cisco's Senior Vice President and Global Innovation Officer, to explore the impressive global influence of the Cisco Country Digital Acceleration (CDA) program. Marking its 10th anniversary, CDA has played a crucial role in narrowing the digital divide worldwide. This discussion delves into key subjects such as differentiating between resource availability and accessibility, building trust between global leaders and Cisco, and the importance of education and skill development to enhance countries' digital competitiveness, among many other topics

Wawira Njiru serves as the Founder and CEO of Food 4 Education, a non-profit organization dedicated to combating childhood hunger in Kenya by providing meals to over 500,000 students annually. In this insightful discussion, AB engages with Wawira and Brian Tippens, Cisco's Senior Vice President and Chief Social Impact & Inclusion Officer, to explore the significance of community-driven initiatives, the implementation of sustainable practices in tackling the global food crisis, the crucial role of trust in fostering partnerships between corporations and communities, and much more.

What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we'll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations. We'll also discuss insights from recent incidents that impacted Azure, Microsoft 365, and more. CHAPTERS 00:00 Intro 01:34 Behind the Scenes of Event IT: Lessons for Enterprise ITOps 22:42 Microsoft Azure Incident 24:15 Microsoft 365 Disruption 25:31 Atlassian Bitbucket Cloud Outage 27:22 TikTok's Shutdown 30:41 Get in Touch ——— ABOUT DOMINIC HAMPTON Dominic Hampton is the Managing Director of attend2IT, a UK-based company that provides comprehensive IT services for events of all kinds, from music festivals to major corporate conferences. An IT industry veteran, Dom has more than two decades of experience in the space and has worked on events for many leading companies and organizations. Learn more and connect with Dom on LinkedIn: https://www.linkedin.com/in/attend2/ ——— For additional insights, check out the links below: The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-event-it-best-practices?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast Webinar: Top Outages of 2024, Explained: Lessons in Digital Resilience: https://www.thousandeyes.com/resources/na-top-outages-2024-lessons-in-digital-resilience-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast *NOTE: The discussed Atlassian Bitbucket Cloud outage occurred on January 21, starting at 3:30 PM (UTC), not January 22. ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Richard Yates, Service provider Technical Leader, tells us about his career story. Starting from the air force and analog phone switchboards through all the wireless technologies like CDMA, 3G, WiMAX to 5G. This long episode covers life lessons, technology anecdotes, insane stories and much much more.

In today's episode of the Cisco Leadership Podcast, we will hear from Elisabeth De Dobbeleer, Senior Vice President of the Cisco Partner Program. Elisabeth shares her fearless approach to leadership, the lessons from her professional journey, and her invaluable insights on building and inspiring high-performing teams. Tune in to discover how embracing courage and purpose can transform not just teams, but entire organizations. Thank you for listening!

Configuration changes played an outsized role 2024 outages. Tune in to hear more about this and other outage trends—and learn how ITOps teams should plan accordingly in the year ahead. We'll also share insights from recent incidents at OpenAI and Google Cloud's Pub/Sub, and dive deeper into a degradation incident that Netflix experienced at the end of 2024. Read on to learn more, or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:58 Cloud Service Provider (CSP) Outages Continue To Rise 01:52 Accidental Misconfigurations Trending for Clouds and Apps 07:10 OpenAI Outage 09:55 Google Cloud's Pub/Sub Disruption 14:47 Lessons From a Netflix Incident 18:57 Recent Outage Trends: By the Numbers 21:01 Get in Touch ——— For additional insights, check out the links below: - The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-configuration-change-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - 2024 Outage Trends Solidify; Plus OpenAI & Meta Outages: https://www.thousandeyes.com/blog/internet-report-2024-outage-trends-openai-meta-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - Netflix Broadcast Disruption: Lessons for Major Live Events: https://www.thousandeyes.com/blog/netflix-disruption-analysis-november-15-2024?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - And join our upcoming webinar, “Top Outages of 2024, Explained: Lessons in Digital Resilience.” We'll unpack notable outages and performance degradations of 2024 and share lessons IT Operations teams can take away from these incidents to strengthen their digital resilience: https://www.thousandeyes.com/webinars/na-top-outages-2024-lessons-in-digital-resilience?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

We interview Devon Herron, a Splunk support engineer based in the UK. Devon only handles network down P1 situations and he has seen a few doozies during his career. He takes us through storage troubleshooting, hypervisor shenanigans and of course automation going bananas. Follow us on this journey to discover Splunk and how it can change your life as a network engineer.

With nearly a year of data available, the topline outage trends for 2024 are coming into focus. Tune in to see what the numbers are showing. The Internet Report team will discuss how Internet service provider (ISP) outage numbers are continuing to increase, while cloud service provider (CSP) outages are also becoming more frequent, indicating a changing landscape in service reliability. They'll also unpack the recent OpenAI and Meta outages. ——— CHAPTERS: 00:00 Intro 00:49 Outage Trends Across 2024 07:37 OpenAI Outage 13:10 Meta Outage 18:48 Get in Touch ——— For additional insights, check out The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-2024-outage-trends-openai-meta-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep4_podcast And join our upcoming webinar, “Top Outages of 2024, Explained: Lessons in Digital Resilience.” We'll unpack notable outages and performance degradations of 2024 and share lessons IT Operations teams can take away from these incidents to strengthen their digital resilience: https://www.thousandeyes.com/webinars/na-top-outages-2024-lessons-in-digital-resilience?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep4_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

The past few weeks are somewhat of a representative sample of 2024 from an outage perspective, with connectivity issues and updates at the root of the four recent incidents. Both DigitalOcean and real-time payments provider Worldline experienced connectivity issues to data centers that made services unreachable. Meanwhile, Microsoft and Reddit encountered problems following changes to their systems that appeared to have unexpected user impacts and had to be rolled back. Tune in to hear The Internet Report team unpack these incidents and discuss the latest outage trends. ——— CHAPTERS: 00:00 Intro 00:50 Reddit Server Errors 04:33 Issues for Microsoft 365 09:42 DigitalOcean's Network Issues 10:52 Worldline's Payment “Perturbations” 12:40 Outage Trends: By the Numbers 15:06 Get in Touch ——— For additional insights, check out this week's The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-digitalocean-reddit-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep3_podcast And to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep3_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

In this episode, Gladys Kline sits down with John Rivers, Global VP for Service Sales at Cisco and Trustee for the Cisco Foundation. John shares inspiring stories from his family's rich history, his career journey, and his passion for giving back. Tune in for an engaging discussion on resilience, mentorship, and making an impact through service and sustainability.

New titles, technologies and routes to market. The partner space that serves small and medium businesses is rapidly evolving. From shifting investments to OpEx, adopting AI and incorporating managed services there is a lot to learn, let alone master. For a look into what the future holds for both partners and customers, Ian is joined by Chris Caprio, CEO of Focus Technologies, a top SMB partner of Cisco. Learn more about Cisco's solutions for SMBs: https://www.cisco.com/c/en_uk/solutions/small-business.html View Focus Technologies' solutions here: https://www.focustsi.com/services-solutions/

At Cisco, partnerships aren't merely a business transaction — they hinge on personal connections that have been cultivated over time. AB sits down with Rodney Clark, Cisco's SVP, Partnerships and Small & Medium Businesses, to chat about the ever-evolving partner ecosystem at Cisco. This great conversation dives into topics such as streamlining the partner experience, the shift from products to outcomes, the role of AI in driving better end-user experiences, and much more.