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Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams. Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you. CHAPTERS: 00:00 Intro 00:52 Zoom Outage 04:40 SAP Concur Disruption 07:28 Spotify Outage 10:58 Vanguard Outage 13:59 By the Numbers 16:01 Get in Touch ——— For additional insights, check out the links below: - The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-troubleshooting-tips-zoom-spotify-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast - The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast - The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report
Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams.Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you.CHAPTERS:00:00 Intro00:52 Zoom Outage04:40 SAP Concur Disruption 07:28 Spotify Outage10:58 Vanguard Outage13:59 By the Numbers16:01 Get in Touch———For additional insights, check out the links below:- The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-troubleshooting-tips-zoom-spotify-outages?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast- The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X: @thousandeyes
Excited to share a recent episode of The Ravit Show, where I showcased NeuBird.ai's groundbreaking product launch, Hawkeye! I also had the opportunity to try out their demo, brilliantly explained by Co-Founder Vinod Jayaraman, and later interviewed Co-Founder Gou Rao at the Neubird office to dive deeper into the innovation.Hawkeye is not just another observability tool; it's a game-changer for SRE and ITOps teams. Gou shared how they identified critical gaps in existing tools, inspiring them to create a product that simplifies workflows, enhances incident resolution, and ensures privacy and accuracy in telemetry data analysis.Some key highlights from the interview:✅ Hawkeye's proprietary language empowers LLMs to process unstructured telemetry data and deliver actionable solutions with human-like reasoning✅ Neubird's commitment to data security and accuracy prevents hallucinations and ensures reliability, a major concern in IT operations✅ Real-world impact: Hawkeye delivers actionable code blocks at the speed of AI, accelerating incident resolution and reducing downtimeNeubird's recognition as a Gartner Cool Vendor underscores the industry's acknowledgment of their innovation. With their GA launch and funding announcement, the future of IT operations looks promising with Hawkeye leading the way.Thank you, Gou and Vinod, for an insightful conversation and a stellar demo. It's always inspiring to see how innovative companies like Neubird are reshaping IT observability.Looking forward to what's next for Neubird and Hawkeye!#data #sre #neubird #theravitshow
Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore key takeaways for ITOps teams.———CHAPTERS:00:00 Intro00:48 Slack Outage06:55 Microsoft 365 Outage11:44 A Pair of Otter.ai Outages14:21 Grafana Cloud Disruption15:55 By the Numbers17:58 Get in Touch———To learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep3_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes.
In this episode we are looking at how technology is allowing us to bring together the potentially dozens or even hundreds of different IT services and systems - from hardware to software and cloud - in use throughout our organizations.It's an idea known as ‘convergence', which has been years in the making, but with the rise of AI and edge computing, is finally becoming a reality.So, why has it taken so long to happen… And are we there yet? Well to find out, we're joined this week by Taruna Gandhi, Head of Product Marketing at Opsramp.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. About this week's guest, Karim Abou Zahab: https://www.linkedin.com/in/karim-abouzahabSources cited in this week's episode:Deloitte report into IT efficiency savings: https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology-media-telecommunications/blue-prism-white-paper-final.pdf Lab grown dog food: https://meatly.pet/meatly-launches-worlds-first-cultivated-pet-food/
Tech behind the Trends on The Element Podcast | Hewlett Packard Enterprise
In this episode we are looking at how technology is allowing us to bring together the potentially dozens or even hundreds of different IT services and systems - from hardware to software and cloud - in use throughout our organizations.It's an idea known as ‘convergence', which has been years in the making, but with the rise of AI and edge computing, is finally becoming a reality.So, why has it taken so long to happen… And are we there yet? Well to find out, we're joined this week by Taruna Gandhi, Head of Product Marketing at Opsramp.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. About this week's guest, Karim Abou Zahab: https://www.linkedin.com/in/karim-abouzahabSources cited in this week's episode:Deloitte report into IT efficiency savings: https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology-media-telecommunications/blue-prism-white-paper-final.pdf Lab grown dog food: https://meatly.pet/meatly-launches-worlds-first-cultivated-pet-food/
Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore key takeaways for ITOps teams. ——— CHAPTERS: 00:00 Intro 00:48 Slack Outage 06:55 Microsoft 365 Outage 11:44 A Pair of Otter.ai Outages 14:21 Grafana Cloud Disruption 15:55 By the Numbers 17:58 Get in Touch ——— To learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep3_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report
In this episode we are looking at how technology is allowing us to bring together the potentially dozens or even hundreds of different IT services and systems - from hardware to software and cloud - in use throughout our organizations.It's an idea known as ‘convergence', which has been years in the making, but with the rise of AI and edge computing, is finally becoming a reality.So, why has it taken so long to happen… And are we there yet? Well to find out, we're joined this week by Taruna Gandhi, Head of Product Marketing at Opsramp.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. About this week's guest, Karim Abou Zahab: https://www.linkedin.com/in/karim-abouzahabSources cited in this week's episode:Deloitte report into IT efficiency savings: https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology-media-telecommunications/blue-prism-white-paper-final.pdf Lab grown dog food: https://meatly.pet/meatly-launches-worlds-first-cultivated-pet-food/
Outages connected to configuration mishaps were a common theme last year, and we've continued to see incidents like these in 2025. Configuration changes triggered two consecutive Asana outages in early February, and configuration or update-related issues may also have contributed to recent disruptions at Barclays, ChatGPT, Jira, and Discord.Tune in to hear The Internet Report's Mike Hicks unpack these incidents and discuss ways ITOps teams can guard against similar issues.———CHAPTERS:00:00 Intro01:06 Asana Outages11:40 ChatGPT Disruption19:34 Barclays Outage21:57 Jira Outage22:59 Discord Outage24:31 By the Numbers30:15 Get in Touch———For additional insights, check out The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-configuration-mishaps-asana-outages?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep2_podcastAnd to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep2_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes.
Outages connected to configuration mishaps were a common theme last year, and we've continued to see incidents like these in 2025. Configuration changes triggered two consecutive Asana outages in early February, and configuration or update-related issues may also have contributed to recent disruptions at Barclays, ChatGPT, Jira, and Discord. Tune in to hear The Internet Report's Mike Hicks unpack these incidents and discuss ways ITOps teams can guard against similar issues. ——— CHAPTERS: 00:00 Intro 01:06 Asana Outages 11:40 ChatGPT Disruption 19:34 Barclays Outage 21:57 Jira Outage 22:59 Discord Outage 24:31 By the Numbers 30:15 Get in Touch ——— For additional insights, check out The Internet Report's latest blog: https://www.thousandeyes.com/blog/internet-report-configuration-mishaps-asana-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep2_podcast And to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep2_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X. ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report
Rob Young is a seasoned Marketing Executive and Consultant with over 24 years of experience specializing in B2B Cyber Security, ITOps, and DevOps SaaS GTM. With a strong foundation in IT Operations and Market Research, he delivers impactful outcomes for CISOs and CIOs. Rob has held leadership roles at top firms like IDC and IBM, successfully driving marketing strategies for startups and Fortune 50 companies, fueling growth, securing funding, and facilitating acquisitions. Website: https://cypago.com/ LinkedIn: https://www.linkedin.com/in/rob-young-19021113/ Yam is a multi-disciplinary marketing leader with over 17 years of experience guiding startups from Pre-Seed to Scale-up. He specializes in crafting Go-to-Market strategies, driving profitable growth, and optimizing marketing efficiency to impact core KPIs. With a track record that includes serving as VP of Marketing at Elementor, co-founding a startup acquired by WalkMe, and advising international companies, Yam blends strategic insight with hands-on leadership to build sustainable, high-growth businesses. LinkedIn: https://www.linkedin.com/in/yamregev/ In this episode, we explore growth marketing strategies, AI impacts, and interdepartmental collaboration with Rob and Yam. Discover how empathy drives marketing success. Apply to join our marketing mastermind group: https://notypicalmoments.typeform.com/to/hWLDNgjz Follow No Typical Moments at: Website: https://notypicalmoments.com/ LinkedIn: https://www.linkedin.com/company/no-typical-moments-llc/ YouTube: https://www.youtube.com/channel/UC4G7csw9j7zpjdASvpMzqUA Instagram: https://www.instagram.com/notypicalmoments Facebook: https://www.facebook.com/NTMoments
Rob Young is a seasoned Marketing Executive and Consultant with over 24 years of experience specializing in B2B Cyber Security, ITOps, and DevOps SaaS GTM. With a strong foundation in IT Operations and Market Research, he delivers impactful outcomes for CISOs and CIOs. Rob has held leadership roles at top firms like IDC and IBM, successfully driving marketing strategies for startups and Fortune 50 companies, fueling growth, securing funding, and facilitating acquisitions. Website: https://cypago.com/ LinkedIn: https://www.linkedin.com/in/rob-young-19021113/ Yam is a multi-disciplinary marketing leader with over 17 years of experience guiding startups from Pre-Seed to Scale-up. He specializes in crafting Go-to-Market strategies, driving profitable growth, and optimizing marketing efficiency to impact core KPIs. With a track record that includes serving as VP of Marketing at Elementor, co-founding a startup acquired by WalkMe, and advising international companies, Yam blends strategic insight with hands-on leadership to build sustainable, high-growth businesses. LinkedIn: https://www.linkedin.com/in/yamregev/ In this episode, we explore growth marketing strategies, AI impacts, and interdepartmental collaboration with Rob and Yam. Discover how empathy drives marketing success. Apply to join our marketing mastermind group: https://notypicalmoments.typeform.com/to/hWLDNgjz Follow No Typical Moments at: Website: https://notypicalmoments.com/ LinkedIn: https://www.linkedin.com/company/no-typical-moments-llc/ YouTube: https://www.youtube.com/channel/UC4G7csw9j7zpjdASvpMzqUA Instagram: https://www.instagram.com/notypicalmoments Facebook: https://www.facebook.com/NTMoments
What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we'll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations. We'll also discuss insights from recent incidents that impacted Azure, Microsoft 365, and more. CHAPTERS 00:00 Intro 01:34 Behind the Scenes of Event IT: Lessons for Enterprise ITOps 22:42 Microsoft Azure Incident 24:15 Microsoft 365 Disruption 25:31 Atlassian Bitbucket Cloud Outage 27:22 TikTok's Shutdown 30:41 Get in Touch ——— ABOUT DOMINIC HAMPTON Dominic Hampton is the Managing Director of attend2IT, a UK-based company that provides comprehensive IT services for events of all kinds, from music festivals to major corporate conferences. An IT industry veteran, Dom has more than two decades of experience in the space and has worked on events for many leading companies and organizations. Learn more and connect with Dom on LinkedIn: https://www.linkedin.com/in/attend2/ ——— For additional insights, check out the links below: The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-event-it-best-practices?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast Webinar: Top Outages of 2024, Explained: Lessons in Digital Resilience: https://www.thousandeyes.com/resources/na-top-outages-2024-lessons-in-digital-resilience-webinar?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast *NOTE: The discussed Atlassian Bitbucket Cloud outage occurred on January 21, starting at 3:30 PM (UTC), not January 22. ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report
What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we'll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations.We'll also discuss insights from recent incidents that impacted Azure, Microsoft 365, and more.CHAPTERS00:00 Intro01:34 Behind the Scenes of Event IT: Lessons for Enterprise ITOps22:42 Microsoft Azure Incident24:15 Microsoft 365 Disruption25:31 Atlassian Bitbucket Cloud Outage27:22 TikTok's Shutdown30:41 Get in Touch———ABOUT DOMINIC HAMPTONDominic Hampton is the Managing Director of attend2IT, a UK-based company that provides comprehensive IT services for events of all kinds, from music festivals to major corporate conferences. An IT industry veteran, Dom has more than two decades of experience in the space and has worked on events for many leading companies and organizations. Learn more and connect with Dom on LinkedIn: https://www.linkedin.com/in/attend2/———For additional insights, check out the links below:The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-event-it-best-practices?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcastWebinar: Top Outages of 2024, Explained: Lessons in Digital Resilience: https://www.thousandeyes.com/resources/na-top-outages-2024-lessons-in-digital-resilience-webinar?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast*NOTE: The discussed Atlassian Bitbucket Cloud outage occurred on January 21, starting at 3:30 PM (UTC), not January 22.———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes
Secure patching and endpoint management are crucial aspects of ITOps. Our guests and experts will highlight current challenges and propose actionable strategies to enhance endpoint management across orgs in 2025.Listen to gain insights on how ITOps teams can best work with finance, advice on overcoming tooling and automation issues,and learn some failproof strategies for ITOps improvement.
Configuration changes played an outsized role 2024 outages. Tune in to hear more about this and other outage trends—and learn how ITOps teams should plan accordingly in the year ahead.We'll also share insights from recent incidents at OpenAI and Google Cloud's Pub/Sub, and dive deeper into a degradation incident that Netflix experienced at the end of 2024.Read on to learn more, or use the chapters below to jump to the sections that most interest you.CHAPTERS00:00 Intro00:58 Cloud Service Provider (CSP) Outages Continue To Rise 01:52 Accidental Misconfigurations Trending for Clouds and Apps07:10 OpenAI Outage09:55 Google Cloud's Pub/Sub Disruption14:47 Lessons From a Netflix Incident18:57 Recent Outage Trends: By the Numbers21:01 Get in Touch———For additional insights, check out the links below:- The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-configuration-change-outages?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast- 2024 Outage Trends Solidify; Plus OpenAI & Meta Outages: https://www.thousandeyes.com/blog/internet-report-2024-outage-trends-openai-meta-outages?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast- Netflix Broadcast Disruption: Lessons for Major Live Events: https://www.thousandeyes.com/blog/netflix-disruption-analysis-november-15-2024?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast- And join our upcoming webinar, “Top Outages of 2024, Explained: Lessons in Digital Resilience.” We'll unpack notable outages and performance degradations of 2024 and share lessons IT Operations teams can take away from these incidents to strengthen their digital resilience: https://www.thousandeyes.com/webinars/na-top-outages-2024-lessons-in-digital-resilience?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes
Configuration changes played an outsized role 2024 outages. Tune in to hear more about this and other outage trends—and learn how ITOps teams should plan accordingly in the year ahead. We'll also share insights from recent incidents at OpenAI and Google Cloud's Pub/Sub, and dive deeper into a degradation incident that Netflix experienced at the end of 2024. Read on to learn more, or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:58 Cloud Service Provider (CSP) Outages Continue To Rise 01:52 Accidental Misconfigurations Trending for Clouds and Apps 07:10 OpenAI Outage 09:55 Google Cloud's Pub/Sub Disruption 14:47 Lessons From a Netflix Incident 18:57 Recent Outage Trends: By the Numbers 21:01 Get in Touch ——— For additional insights, check out the links below: - The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-configuration-change-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - 2024 Outage Trends Solidify; Plus OpenAI & Meta Outages: https://www.thousandeyes.com/blog/internet-report-2024-outage-trends-openai-meta-outages?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - Netflix Broadcast Disruption: Lessons for Major Live Events: https://www.thousandeyes.com/blog/netflix-disruption-analysis-november-15-2024?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast - And join our upcoming webinar, “Top Outages of 2024, Explained: Lessons in Digital Resilience.” We'll unpack notable outages and performance degradations of 2024 and share lessons IT Operations teams can take away from these incidents to strengthen their digital resilience: https://www.thousandeyes.com/webinars/na-top-outages-2024-lessons-in-digital-resilience?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep5_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on LinkedIn or X at @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report
This episode originally aired on July 25, 2024. In this episode of the Hands-On IT podcast, Landon Miles interviews Anthony Maxwell, who is a software engineer at Automox. They discuss Anthony's journey from IT operations to software engineering, and his home lab setup. He discusses his favorite projects, the skills he's learned, and how he applies them in his professional life. Anthony also provides insights into using Automox for policy compliance, offers advice for those looking to start their own home labs, and shares his thoughts on virtualization, operating systems, and staying updated with technology trends.
Powerful things happen when ITOps teams move beyond a break-fix approach and lean into proactive optimization. Instead of just responding to issues as they occur, when teams have independent visibility into their end-to-end service delivery chain, they can proactively identify possible areas for optimization and improvement. For example, streamlining one small part of a complex process could shave seconds off the total transaction time; do this for every part of the process, and the efficiency savings can quickly add up.In recent weeks, it appeared OpenAI's ChatGPT may have been undergoing this type of optimization, as we observed material improvements in page load times and some evidence suggesting possible configuration changes and re-architecture in the pursuit of performance improvements.Read on to learn more about what we saw at ChatGPT, as well as insights from incidents at companies including Grammarly, Bluesky, and Netflix, or use the chapters below to jump to the sections that most interest you.CHAPTERS00:00 Intro00:48 ChatGPT Disruptions08:17 Grammarly Issue10:59 Netflix Issues12:09 Bluesky Disruptions13:26 Salesforce Outage14:50 Verizon Fios Disruption16:14 Outage Trends: By the Numbers18:36 Get in Touch———For additional insights on understanding and proactively optimizing digital experiences, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep2_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
Powerful things happen when ITOps teams move beyond a break-fix approach and lean into proactive optimization. Instead of just responding to issues as they occur, when teams have independent visibility into their end-to-end service delivery chain, they can proactively identify possible areas for optimization and improvement. For example, streamlining one small part of a complex process could shave seconds off the total transaction time; do this for every part of the process, and the efficiency savings can quickly add up. In recent weeks, it appeared OpenAI's ChatGPT may have been undergoing this type of optimization, as we observed material improvements in page load times and some evidence suggesting possible configuration changes and re-architecture in the pursuit of performance improvements. Read on to learn more about what we saw at ChatGPT, as well as insights from incidents at companies including Grammarly, Bluesky, and Netflix, or use the chapters below to jump to the sections that most interest you. CHAPTERS 00:00 Intro 00:48 ChatGPT Disruptions 08:17 Grammarly Issues 10:59 Netflix Issues 12:09 Bluesky Disruptions 13:26 Salesforce Outage 14:50 Verizon Fios Disruption 16:14 Outage Trends: By the Numbers 18:36 Get in Touch ——— For additional insights on understanding and proactively optimizing digital experiences, read this eBook: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=soundcloud&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep2_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report
Automox's CISO IT podcast, host Jason Kikta shares a heartfelt story from his time in the Marine Corps, highlighting the importance of teamwork and problem-solving in IT. He recounts a challenging situation involving bandwidth issues on the USS Iwo Jima, where he and his colleague Matthew Yates worked together to identify and resolve a significant communication problem. The story emphasizes gratitude for those who contribute to making IT professionals' lives easier and the impact of IT heroes in overcoming obstacles.
The Digital Operational Resilience Act (DORA) goes into effect on January 17, 2025, and financial institutions serving the EU will need to meet an enhanced set of requirements related to risk management, network resilience, and incident reporting. While DORA is directly applicable to EU financial institutions, it prompts important discussions about resilience and ensuring digital experiences that are relevant for all IT operations teams, regardless of industry or region. Tune in to the podcast to hear The Internet Report team and special guest Bernie Clairmont, Product Solution Architect at ThousandEyes, dive deeper into DORA. As usual, we'll also unpack recent outages from the last few weeks, examining the DDoS attacks against the Internet Archive as well as some power and cooling problems at Google Cloud. We'll also revisit a previous Azure outage and discuss the latest global outage numbers. ——— CHAPTERS: 00:00 Intro 01:20 DORA: What ITOps Teams Need to Know 18:38 BMO Disruption 21:16 Incident Retrospective: Azure Virtual Desktop Outage 25:00 Google Cloud Outage 27:47 Internet Archive Outage 29:35 Get in Touch ——— For more insights, check out the link below: - Blog: Introducing Adaptive API Monitoring: https://www.thousandeyes.com/blog/introducing-adaptive-api-monitoring?utm_source=soundcloud&utm_medium=referral&utm_campaign=na_fy25q2_internetreport_q2fy25ep1_podcast ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT This is The Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in to hear ThousandEyes' Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue? Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more. Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report
The Digital Operational Resilience Act (DORA) goes into effect on January 17, 2025, and financial institutions serving the EU will need to meet an enhanced set of requirements related to risk management, network resilience, and incident reporting.While DORA is directly applicable to EU financial institutions, it prompts important discussions about resilience and ensuring digital experiences that are relevant for all IT operations teams, regardless of industry or region.Tune in to the podcast to hear The Internet Report team and special guest Bernie Clairmont, Product Solution Architect at ThousandEyes, dive deeper into DORA.As usual, we'll also unpack recent outages from the last few weeks, examining the DDoS attacks against the Internet Archive as well as some power and cooling problems at Google Cloud. We'll also revisit a previous Azure outage and discuss the latest global outage numbers.——— CHAPTERS:00:00 Intro01:20 DORA: What ITOps Teams Need to Know18:38 BMO Disruption21:16 Incident Retrospective: Azure Virtual Desktop Outage25:00 Google Cloud Outage27:47 Internet Archive Outage29:35 Get in Touch ———For more insights, check out the link below:- Blog: Introducing Adaptive API Monitoring: https://www.thousandeyes.com/blog/introducing-adaptive-api-monitoring?utm_source=transistor&utm_medium=referral&utm_campaign=na_fy25q2_internetreport_q2fy25ep1_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes
In this episode of the Hands-On IT podcast, host Landon Miles discusses the Autonomous Endpoint Management (AEM) Manifesto, emphasizing the need for collaboration between IT Operations (ITOps) and Security Operations (SecOps). He outlines the core principles of the AEM Manifesto: automation, proactive security, and data harmonization, and provides actionable steps for organizations to implement these principles effectively. The conversation highlights the importance of breaking down silos between teams to enhance security and efficiency in IT management. Links: AEM Manifesto: aem-manifesto.org
In this episode we are looking at the growing market for no code or low code app development. The premise is simple. Rather than coding an app or tool yourself, you simply drag and drop pre-existing components, data sources, and data outputs into a map, and set the actions to whatever you need. However, there are challenges, including the creation of shadow IT systems within an organization, and giving non-experts the ability to interact - potentially destructively - with your data. Joining us today to discuss the challenges and opportunities is Richard Kerridge, a strategist in HPE Education Services customer team.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest, Richard Kerridge: https://www.linkedin.com/in/richard-kerridge/?originalSubdomain=uk Sources cited in this week's episode: P&S Market research report on the low-code and no-code markets: https://www.psmarketresearch.com/market-analysis/low-code-development-platform-market#:~:text=The%20low%2Dcode%20development%20platform%20industry%20will%20reach%20a%20value,USD%20167.0%20billion%20in%202030.&text=The%20market%20for%20low%2Dcode,USD%2032.4%20billion%20in%202024.&text=The%20industry%20for%20low%2Dcode,existence%20of%20some%20major%20playersChina to launch Mars sample return mission: https://spacenews.com/china-to-launch-mars-sample-return-mission-in-2028-will-follow-planetary-protection-guidelines/
Tech behind the Trends on The Element Podcast | Hewlett Packard Enterprise
In this episode we are looking at the growing market for no code or low code app development. The premise is simple. Rather than coding an app or tool yourself, you simply drag and drop pre-existing components, data sources, and data outputs into a map, and set the actions to whatever you need. However, there are challenges, including the creation of shadow IT systems within an organization, and giving non-experts the ability to interact - potentially destructively - with your data. Joining us today to discuss the challenges and opportunities is Richard Kerridge, a strategist in HPE Education Services customer team.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest, Richard Kerridge: https://www.linkedin.com/in/richard-kerridge/?originalSubdomain=uk Sources cited in this week's episode: P&S Market research report on the low-code and no-code markets: https://www.psmarketresearch.com/market-analysis/low-code-development-platform-market#:~:text=The%20low%2Dcode%20development%20platform%20industry%20will%20reach%20a%20value,USD%20167.0%20billion%20in%202030.&text=The%20market%20for%20low%2Dcode,USD%2032.4%20billion%20in%202024.&text=The%20industry%20for%20low%2Dcode,existence%20of%20some%20major%20playersChina to launch Mars sample return mission: https://spacenews.com/china-to-launch-mars-sample-return-mission-in-2028-will-follow-planetary-protection-guidelines/
In this episode we are looking at the growing market for no code or low code app development. The premise is simple. Rather than coding an app or tool yourself, you simply drag and drop pre-existing components, data sources, and data outputs into a map, and set the actions to whatever you need. However, there are challenges, including the creation of shadow IT systems within an organization, and giving non-experts the ability to interact - potentially destructively - with your data. Joining us today to discuss the challenges and opportunities is Richard Kerridge, a strategist in HPE Education Services customer team.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest, Richard Kerridge: https://www.linkedin.com/in/richard-kerridge/?originalSubdomain=uk Sources cited in this week's episode: P&S Market research report on the low-code and no-code markets: https://www.psmarketresearch.com/market-analysis/low-code-development-platform-market#:~:text=The%20low%2Dcode%20development%20platform%20industry%20will%20reach%20a%20value,USD%20167.0%20billion%20in%202030.&text=The%20market%20for%20low%2Dcode,USD%2032.4%20billion%20in%202024.&text=The%20industry%20for%20low%2Dcode,existence%20of%20some%20major%20playersChina to launch Mars sample return mission: https://spacenews.com/china-to-launch-mars-sample-return-mission-in-2028-will-follow-planetary-protection-guidelines/
“The recent global IT outage is an example of the need for more automation, not less.” In this episode, Jason Kikta discusses the importance of automation in IT and cybersecurity. Jason emphasizes that automation itself is not inherently dangerous, but rather the lack of proper testing and controls. He encourages listeners to automate tedious tasks to free up time for more valuable and rewarding work. The episode concludes with Jason expressing gratitude for the growing listenership and the impact of the podcast.
In this episode of Patch [FIX] Tuesday, Tom and Jason celebrate their 11th episode and reflect on the success of the Automox YouTube channel. They discuss a Windows Update RCE, YubiKey Security Advisories, and a Visio RCE. They emphasize the importance of patching the Windows Update vulnerability immediately due to its potential for exploitation. They also discuss the YubiKey vulnerability, noting that while it requires specialized equipment to exploit, it highlights the fundamental role of YubiKeys in security.
In this episode, we spoke with Tushar Katarki, senior director of product for Red Hat's GenAI Foundation Model Platforms Portfolio, about some of the issues companies may run into when trying to implement generative AI. Key talking points include: The rush to AIChallenges companies run intoThe human factor of AI implementation and useThis episode originally aired on our other ITOps focused podcast, Get With IT. To subscribe to that show, visit here: https://www.buzzsprout.com/2114207
The global market for databases grew by 12.8% in 2023, according research by Gartner, and is now worth some $102bn annually. Within that, data science and AI platforms were the fastest-growing subsegments.Clearly, there's a growing need for smart database solutions that can interpret data and provide insights to all levels and roles within an organization. And it's one of those solutions we're looking into today - HPE's Intelligent Data Platform. Joining us today to find out more is Rangan Sukumar, a distinguished technologist in the chief technology office at HPE, responsible for HPC and AI.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest: https://www.linkedin.com/in/rangan/ Sources and statistics cited in this episode: Gartner research into the database segment: https://www.gartner.com/en/documents/5485495KPMG research into data platforms: https://assets.kpmg.com/content/dam/kpmg/nz/pdf/2023/09/data-platforms-in-2024.pdfDepartment of Transportation policy on smart highways: https://www.its.dot.gov/research_areas/emerging_tech/pdf/Accelerate_V2X_Deployment.pdfTechnology Untangled podcast episode on autonomous vehicles: https://www.technologyuntangled.fm/episodes/autonomous-vehicles-are-we-steering-in-the-right-direction
Tech behind the Trends on The Element Podcast | Hewlett Packard Enterprise
The global market for databases grew by 12.8% in 2023, according research by Gartner, and is now worth some $102bn annually. Within that, data science and AI platforms were the fastest-growing subsegments.Clearly, there's a growing need for smart database solutions that can interpret data and provide insights to all levels and roles within an organization. And it's one of those solutions we're looking into today - HPE's Intelligent Data Platform. Joining us today to find out more is Rangan Sukumar, a distinguished technologist in the chief technology office at HPE, responsible for HPC and AI.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest: https://www.linkedin.com/in/rangan/ Sources and statistics cited in this episode: Gartner research into the database segment: https://www.gartner.com/en/documents/5485495KPMG research into data platforms: https://assets.kpmg.com/content/dam/kpmg/nz/pdf/2023/09/data-platforms-in-2024.pdfDepartment of Transportation policy on smart highways: https://www.its.dot.gov/research_areas/emerging_tech/pdf/Accelerate_V2X_Deployment.pdfTechnology Untangled podcast episode on autonomous vehicles: https://www.technologyuntangled.fm/episodes/autonomous-vehicles-are-we-steering-in-the-right-direction
The global market for databases grew by 12.8% in 2023, according research by Gartner, and is now worth some $102bn annually. Within that, data science and AI platforms were the fastest-growing subsegments.Clearly, there's a growing need for smart database solutions that can interpret data and provide insights to all levels and roles within an organization. And it's one of those solutions we're looking into today - HPE's Intelligent Data Platform. Joining us today to find out more is Rangan Sukumar, a distinguished technologist in the chief technology office at HPE, responsible for HPC and AI.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week we look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations and what we can learn from it. Do you have a question for the expert? Ask it here using this Google form: https://forms.gle/8vzFNnPa94awARHMA About this week's guest: https://www.linkedin.com/in/rangan/ Sources and statistics cited in this episode: Gartner research into the database segment: https://www.gartner.com/en/documents/5485495KPMG research into data platforms: https://assets.kpmg.com/content/dam/kpmg/nz/pdf/2023/09/data-platforms-in-2024.pdfDepartment of Transportation policy on smart highways: https://www.its.dot.gov/research_areas/emerging_tech/pdf/Accelerate_V2X_Deployment.pdfTechnology Untangled podcast episode on autonomous vehicles: https://www.technologyuntangled.fm/episodes/autonomous-vehicles-are-we-steering-in-the-right-direction
Join Automox's David van Heerden as he discusses the skill gap in IT and how it can be challenging to address. He highlights the broad and varied domains within IT and the difficulty of keeping up with new technology. David suggests that vendors can be an underrated resource for closing the skill gap, as they have specialized knowledge and are motivated to help their customers succeed. He encourages listeners to reach out to vendors for advice and support beyond their predefined courses and materials. David also shares a personal experience of learning SQL from a vendor and emphasizes the importance of leveraging vendor resources to level up skills.Key Takeaways: The skill gap in IT is a common challenge due to the broad and varied domains within the field.Vendors can be valuable resources for closing the skill gap, as they have specialized knowledge and are motivated to help their customers succeed.Reach out to vendors technical support for advice and support beyond their predefined courses and materials.Leverage vendor resources to level up skills and address skill gaps in specialized industries.
This week, Automox is bringing back some podcast episode favorites! In case you missed the first go, this podcast aired on April 11, 2024. In this episode, Jason Kikta and Rich Cassleberry discuss the challenges of IT security and how to make better risk decisions. They explore the difficulty of proving a negative in security and the lack of obvious metrics of success. They emphasize the importance of balancing risk and finding the right level of security for the organization. They also discuss the need for reputation management and building trust within the company. The conversation highlights the value of security tools that automatically take action and the need for ongoing evaluation and improvement in security practices. They conclude with advice for new security practitioners, encouraging them to find a path to yes and how to be a trusted partner within your organization.
Dive into the world of IT tech with the Hands-On IT podcast, hosted by Landon Miles. Each episode uncovers the intricacies of IT technologies, real-life use cases, and practical guidance on their application. Tune in for your weekly dose of tech trends, user-friendly tutorials, and innovative solutions to transform your IT experience. This podcast is your road map to mastering the multifaceted nature of IT tech.
Welcome to the Heroes of IT podcast, hosted by Automox's Ashley Smith. In this podcast, Ashley interviews IT heroes ready to share their insights, successes, challenges, and stories from the field. Join us as we talk endpoint management tips and tricks, how to overcome hurdles, and celebrate IT heroes' contributions to modern technology.
Welcome to Automox's Insiders podcast, your behind-the-scenes look into Automox, hosted by Maddie Regis. This podcast will introduce you to the creative and dedicated individuals driving the progress of our product. Each episode uncovers the unique stories, insights, and experiences of the people working behind the product. Join Maddie as she uncovers the human stories at the heart of Automox's technological innovation.
The CISO IT Podcast, hosted by Automox CISO Jason Kikta, is your one-stop shop for all things IT and cybersecurity. Jason knows good security comes from good IT. Step into a CISO's shoes and trek through the world of technology and cyber defense to stay ahead of potential threats. Each episode is packed with the latest trends, tips, and expert advice.
Dive into the world of IT tech with the Hands-On IT podcast, hosted by Landon Miles. Each episode uncovers the intricacies of IT technologies, real-life use cases, and practical guidance on their application. Tune in for your weekly dose of tech trends, user-friendly tutorials, and innovative solutions to transform your IT experience. This podcast is your road map to mastering the multifaceted nature of IT tech.Books Referenced:Algorithms by Panos Louridas
The CISO IT Podcast, hosted by Automox CISO Jason Kikta, is your one-stop shop for all things IT and cybersecurity. Jason knows good security comes from good IT. Step into a CISO's shoes and trek through the world of technology and cyber defense to stay ahead of potential threats. Each episode is packed with the latest trends, tips, and expert advice.
Get the latest Patch Tuesday releases, mitigation tips, and learn about custom automations (aka Automox Worklets) that can help you with CVE remediations.
Welcome to the Heroes of IT podcast, hosted by Automox's Ashley Smith. In this podcast, Ashley interviews IT heroes ready to share their insights, successes, challenges, and stories from the field. Join us as we talk endpoint management tips and tricks, how to overcome hurdles, and celebrate IT heroes' contributions to modern technology.
Welcome to Automox's Insiders podcast, your behind-the-scenes look into Automox, hosted by Maddie Regis. This podcast will introduce you to the creative and dedicated individuals driving the progress of our product. Each episode uncovers the unique stories, insights, and experiences of the people working behind the product. Join Maddie as she uncovers the human stories at the heart of Automox's technological innovation.
Navigate the complexities of IT automation with the Automate IT podcast, hosted by Automox's David van Heerden. Each episode dives deep into automation strategies, expert insights, and actionable advice to simplify your IT operations. Explore the far-reaching capabilities of automation in IT and make Automate IT your go-to resource.
Welcome to Product Talk, your ultimate guide to the features and use cases of Automox, hosted by Peter Pflaster and Steph Rizzuto. This podcast peels back the layers of Automox's endpoint management software, discussing its various features, practical uses, and the transformative impact it has on businesses. Join Peter and Steph as they explore the nooks and crannies of the Automox product and help you leverage its full potential for your IT needs.
Dive into the world of IT tech with the Hands-On IT podcast, hosted by Landon Miles. Each episode uncovers the intricacies of IT technologies, real-life use cases, and practical guidance on their application. Tune in for your weekly dose of tech trends, user-friendly tutorials, and innovative solutions to transform your IT experience. This podcast is your road map to mastering the multifaceted nature of IT tech.Book/Content Recommendations: - Brené Brown: Daring Greatly- Brené Brown: The Call to Courage (on Netflix, if that's your thing!)- Crucial Conversations
Welcome to Automox's Insiders podcast, your behind-the-scenes look into Automox, hosted by Maddie Regis. This podcast will introduce you to the creative and dedicated individuals driving the progress of our product. Each episode uncovers the unique stories, insights, and experiences of the people working behind the product. Join Maddie as she uncovers the human stories at the heart of Automox's technological innovation.
With tax season coming to a close in the United States, IT teams at tax preparation companies and other organizations in the industry will be taking extra care to make sure that their systems can handle a spike in traffic due to a potential last-minute rush of filings. Tune in to hear The Internet Report hosts discuss how IT teams can navigate major spikes in demand and give customers the best possible digital experience, whether it's Tax Day, Black Friday, or another high-traffic period. They'll also unpack recent outages at companies including Apple and WhatsApp, and explore why a sudden reduction in page load times may indicate functional issues rather than true improvements to the customer's digital experience. ——— CHAPTERS: 00:00 Intro 01:11 Navigating U.S. Tax Season and Spikes in Demand 06:37 Pulse Update: Outage Analysis 06:40 Apple Outage: App Store, TV+, and Music 13:35 WhatsApp, Other Meta Services Disrupted 15:04 Square Outage 17:19 Performance as a Cyber Indicator: XZ Utils 20:48 Panera Bread Outage 22:33 Ray AI Disruption 24:13 Outage Trends: By the Numbers 27:05 Get in Touch ——— Want to get in touch? If you have questions, feedback, or guests you would like to see featured on the show, send us a note at InternetReport@thousandeyes.com. Or follow us on X: @thousandeyes ——— ABOUT THE INTERNET REPORT: This is the Internet Report, a podcast uncovering what's working and what's breaking on the Internet—and why. Tune in every other week for the Pulse Update series to hear from the Internet experts at ThousandEyes as they share the latest data on ISP outages, public cloud provider network outages, collaboration app network outages, and more. Then, the hosts dig into the most interesting outage events from the prior week, examining popular service outages and discussing what went awry—was it the Internet, or an application issue? Catch all the episodes on YouTube or your favorite podcast platform: - Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526 - Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773 - SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report
This episode features an interview with Sun Lee, CMO at BigPanda, a software company that enables organizations to organize and mobilize the world's DevOps and ITOps data.In this episode, Sun shares why she no longer thinks about the customer journey as a traditional funnel, why it's important to "go big or go home on events", and the importance of face-to face human interaction.Key Takeaways:The traditional funnel may not be the best way to think about the customer journey; it is more like a spiral.It's better to invest heavily in a few meaningful events, than to do many events each year.As a new CMO, don't be afraid to be vocal on what could be better across functions.Quote: “One thing that I always tell people is the traditional funnel is dead. When you interview with a startup CEO, they will tell you, we have a pipeline problem, we have a sales funnel problem, or we have a product marketing problem. They have a lot of problems, they're trying to classify that into a certain org or function. And the one thing that I say is, it's actually all of the above. Because how people buy these days, it's not like you become a stage one prospect, you become two or three, four, and then you're down to, and then one activity will move you through the funnel. Like the concept actually doesn't exist. So if you look at the customer journey that we have from a BigPanda perspective, it's like a giant spiral.”Episode Timestamps: *(03:41) The Trust Tree: Structuring the team to match the customer journey*(13:17) The Playbook: PMM budget as a priority*(32:54) The Dust Up: Brand tensions moving into new markets*(36:00) Quick Hits: Sun's Quick HitsSponsor:Pipeline Visionaries is brought to you by Qualified.com, the #1 Conversational Marketing platform for companies that use Salesforce and the secret weapon for pipeline pros. The world's leading enterprise brands trust Qualified to instantly meet with buyers, right on their website, and maximize sales pipeline. Visit Qualified.com to learn more.Links:Connect with Ian on LinkedInConnect with Sun Lee on LinkedInLearn more about BigPandaLearn more about Caspian Studios
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