Veterinary Innovation Podcast

This week, Shawn Wilkie and Dr. Ivan Zak chat with Steve Castillo from Profit Solver about how veterinary practices can uncover hidden profits through precise, evidence-based pricing strategies. Steve shares how his patented software — already implemented in over 3,700 clinics — uses real financial data and time-motion studies to optimize service fees, boost EBITDA, and create a sustainable path to practice growth.   Learn more about Profit Solver. Steve Castillo recommends “The ONE Thing: The Surprisingly Simple Truth About Extraordinary Results” by Gary Keller and Jay Papasan.

This week, Shawn Wilkie and Dr. Ivan Zak welcome James Kademan from Veterinary Receptionists to discuss how his specialized virtual receptionist service is helping veterinary clinics overcome staffing shortages, reduce front desk burnout, and improve client communication. James also shares how AI tools like real-time transcription and chatbots are being used behind the scenes, and why bold, strategic decisions are essential in today's fast-changing veterinary landscape.   Discover more about "The BOLD Business Book: A strategy guide to start, run and love your BOLD business" by James Kademan. James Kademan recommends ”Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect Hardcover” by Will Guidara.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Maria Morgan, co-founder of Passpaw, about how veterinary teams can turn international pet travel documentation from a time-consuming task into an efficient, team-led, and profitable service. As more clients travel with their pets post-pandemic, many practices either avoid these certificates entirely or undercharge for the work involved. Maria shares how her workflow management software aims to eliminate the administrative burden of health certificates and enhance team member utilization, freeing veterinarians to focus on patient care.   Learn how practices can turn a traditionally frustrating service into a team-led revenue stream that improves client experience and practice profitability: Passpaw. Maria Morgan recommends Freakonomics podcast - "Should America be Run by Trader Joe's (Update)" and Adam Grant's TED talk - "How to stop languishing and start finding flow".

This week, Shawn Wilkie and Dr. Ivan Zak sit down with Dr. Kemba Marshall, veterinarian, DEI expert, and author of “Diversity, Equity, and Inclusion in Veterinary Medicine”, to explore how psychological safety — the #1 trait of high-performing teams and the focus of the P chapter of her new book — drives innovation, improves patient care, and reduces burnout. Dr. Marshall shares real-life examples of how inclusive environments lead to smarter diagnostics, stronger teams, and better patient outcomes. Discover why DEI isn't just about who you hire — it's about saving animal lives and fulfilling the veterinary oath.   Learn more about  “Diversity, Equity, and Inclusion in Veterinary Medicine“ by Kemba Marshall.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Andy Bond from BestyBnB, a tech platform providing confidential, in-home pet care during crisis situations. Andy shares how they've created a "HIPAA-compliant Airbnb for pets" supporting pet owners facing domestic violence, mental health challenges, or housing issues by partnering with social service agencies and animal welfare organizations to keep people and pets safe and together.   Learn more about BestyBnB. Andy recommends ACQUIRED - Mars Inc. (the chocolate story): The Complete History & Strategy of Mars Inc.

This week, Shawn Wilkie and Dr. Ivan Zak welcome Dr. Kristin Welch, the founder of DVM STAT Consulting, for a deep dive into how teleconsultation is transforming access to specialty care in veterinary medicine. They explore the unique benefits of doctor-to-doctor virtual consultations, how AI is being used to streamline the review of complex medical records, and how her team of board-certified specialists is providing real-time, high-touch clinical support to general practitioners, emergency clinics, and even other specialty hospitals — 24/7.   Learn more about DVM STAT Consulting. Dr. Welch recommends “The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About“ by Mel Robbins, Sawyer Robbins.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Andrew Ciccolini from Serenity Vet, a new relief platform that uniquely combines a marketplace connecting veterinarians with employers and a business suite featuring financial planning tools for both. They discuss why relief work is growing, how Serenity Vet differentiates itself with features like the clinic profitability calculator and scheduling tools to prevent burnout, and AI-driven predictability for shift fulfillment.   Learn more about Serenity Vet. Dr. Andrew Ciccolini recommends “Crossing the Chasm, 3rd Edition: Marketing and Selling Disruptive Products to Mainstream Customers (Collins Business Essentials)” by Geoffrey A. Moore.

This week, Shawn Wilkie and Dr. Ivan Zak joined by Chuck Rich from Greysteel to discuss current trends in veterinary real estate, including the sale-leaseback model, navigating corporate acquisitions, and strategies for practice owners to unlock equity and plan for retirement or expansion.   Learn more about GreySteel. Chuck Rich recommends “Extreme Ownership: How U.S. Navy SEALs Lead and Win” by Jocko Willink and Leif Babin.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Ryan Salvino, the co-founder of VetTalk Software, about their automated client education system that integrates with veterinary practice management systems. Ryan shares how VetTalk improves compliance, reduces staff workload, and ensures better pet care through pre and post-appointment educational care plans.   Learn more about VetTalk. Ryan Salvino recommends "Attack the Day: Kirby Smart and Georgia's Return to Glory" by Seth Emerson.

This week, Shawn Wilkie and Dr. Ivan Zak welcome Dr. Emily Hubbard, the Chief Medical Officer at Veterinary Innovative Partners (VIP), to talk about fostering healthy communication, conflict resolution, and leadership in veterinary practices. Dr. Hubbard shares how VIP supports autonomy, empowers hospital teams, and advances the veterinary field through innovation.   Learn more about Veterinary Innovative Partners. Dr. Emily Hubbard recommends focusing on one's own mental health.

This week, Shawn Wilkie and Dr. Ivan Zak joined by Dr. Rory Lubold, Founder of Affordable Pet Labs, a company dedicated to making diagnostic testing more accessible and affordable for pet owners nationwide. They discuss breaking barriers to veterinary care — both in terms of cost and accessibility — and how their in-home blood collection and at-home testing kits benefit pet owners and veterinarians alike.   Learn more about Affordable Pet Labs. Dr. Rory Lubold recommends “Be Useful: Seven Tools for Life” by Arnold Schwarzenegger.

This week, Shawn Wilkie and Dr. Ivan Zak welcome Aoife Caulfield, Partnerships and Acquisitions Lead at Village Vets Ireland, to talk about building partnerships, challenges of consolidating practices, innovative practice ownership models, and the future of veterinary in Ireland. She also shared insights on the importance of leadership, networking, and aligning with like-minded partners for sustainable growth.   Learn more about Village Vets. Aoife Caulfield recommends events like London Vet Show.

This week, Shawn Wilkie and Dr. Ivan Zak are joined by Suvi Irvine, Clinical Development Manager at Blue River PetCare, to discuss how AI innovations provide a path forward to increasing efficiency, reducing burnout, and improving care access without compromising staff well-being.   Learn more about Blue River PetCare. Suvi Irvine recommends YouTube - AI Creativity: Genius or Gimmick?

This week, Shawn Wilkie and Dr. Ivan Zak welcome Price Fallin, Co-Founder and Chief Innovation Officer at Otto (formerly TeleVet), where he shares the journey of Otto, a leading workflow automation platform. He discusses the challenges of rapid growth, the impact of COVID-19, and how automation can unlock new opportunities for veterinary practice efficiency.   Learn more about Otto. Discover more about The First Principles Method Explained by Elon Musk. Price Fallin recommends Scaling Lean: Mastering the Key Metrics for Startup Growth by Ash Maurya.

This week, Shawn Wilkie and Dr. Ivan Zak are joined by Joseph Faiella, Chief Commercial Officer at Moichor, to discuss advancements in veterinary diagnostics using AI technology. Joe explains how Moichor provides fast, reliable cytology and pathology results, offering a flexible, affordable, and accessible diagnostic option for practices of all sizes.    Learn more about Moichor. Discover more about Ted Talk "An ER doctor on triaging your "crazy busy" life" by Dr. Darria Long. Joe Faiella recommends "The Four Obsessions of an Extraordinary Executive: A Leadership Fable" by Patrick Lencioni.

This week, Shawn Wilkie and Dr. Ivan Zak welcome Ryan Leech from First 100 Consulting, a veterinary industry consultant and host of The Bird Bath podcast. Ryan shares insights from his consulting experience, discusses the intricacies of veterinary industry trends, technological advancements, and the effects of AI on the field. He also explores future expectations for market consolidations and strategic moves by large firms, as well as potential challenges posed by advanced AI tools and their use by non-experts.   Learn more about First 100 Consulting. Ryan Leech recommends Marques Brownlee on YouTube.

This week, Shawn Wilkie and Dr. Ivan Zak are joined by Julia Loew, the Senior Vice President of Commercialization Services at MWI Animal Health, a division of AmerisourceBergen. Together, they discuss MWI's shift toward technology-driven solutions and its innovative sustainability initiatives, including the sustainable tote delivery program. Julia addresses key challenges like staffing shortages in veterinary clinics and highlights the importance of expanding access to care through technological advancements. She also shares her perspective on leadership and the future of the veterinary industry.   Learn more about MWI Animal Health. Julia Loew recommends Great Leadership Is a Network, Not a Hierarchy | Gitte Frederiksen | TED.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Aaron Pugh, the CEO of Vet Together, about the vision for transforming veterinary conferences by creating a business-focused event tailored to independent hospitals and vendors. He shares the unique challenges smaller practices face, the innovative conference format, how it's disrupting traditional trade shows, and what the future holds for Vet Together.   Learn more about Vet Together. Aaron Pugh recommends “Traction: Get a Grip on Your Business” by Gino Wickman and “Greenlights” by Matthew McConaughey.

This week, Shawn Wilkie and Dr. Ivan Zak welcome Elizabeth Green from VetMedux, a part of Instinct Science, to chat about the evolution of Clinician's Brief and Plumb's from a traditional print resource to a continuously updated digital platform, improving access to the latest drug information. Elizabeth also delves into the role of AI in addressing current challenges within veterinary practice and innovations aimed at improving efficiency and education for veterinarians.   Learn more about Plumb's and Clinician's Brief. Elizabeth Green recommends “Dare to Lead: Brave Work. Tough Conversations. Whole Hearts.” by Brené Brown.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Anna Foster, Chief of Staff at Veterinary Emergency Group (VEG). They discuss how the company prioritizes both employee and customer experiences in emergency care. Dr. Foster discusses their open-concept hospital design, allowing pets and owners to stay together during treatment, and explains how they track employee and customer experiences with innovative metrics.    Learn more about the Veterinary Emergency Group. Dr. Foster recommends “Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect” by Will Guidara.

This week, Shawn Wilkie and Dr. Ivan Zak joined by Dr. Amelia Knight Pinkston, Founder of Life Boost with Amelia, to discuss her personal experience with burnout in the veterinary field and how it led her to create programs that help veterinary professionals overcome it. She shares practical strategies for addressing burnout on both individual and clinic levels.   Free (RACE-approved) resource for Beating Burnout in Vet Med. Discover more about The Vet Med Unicorn Movement. Join the Beat The Burnout: Life Boost for Vets Facebook group. Connect with Amelia on Instagram. Dr. Knight Pinkston recommends “The Angel and the Assassin” by Donna Jackson Nakazawa.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Seth Wallack, Founder and CEO of Vetology, about how Vetology combines artificial intelligence (AI) with teleradiology to streamline workflows and enhance diagnostic efficiency for veterinarians. Dr. Wallack explains the role of AI in providing preliminary radiograph reports while preserving veterinarians' clinical decision-making. He also highlights upcoming innovations, including faster report turnaround times and the release of feline abdomen AI.   Learn more about Vetology.

This week, Shawn Wilkie and Dr. Ivan Zak joined by Dr. Oliver Viner, co-founder of Hello Vet, to discuss balancing technological innovation technology with practical application in veterinary clinics. Dr. Viner shares insights on creating a more transparent and open veterinary practice model, seamlessly integrating technology into veterinary workflows, and leveraging tools to enhance patient care and client communication.   Learn more about Hello Vet.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Christian Leutenegger, Vice President of R&D Assay Development at Antech Diagnostics, about molecular diagnostics in veterinary medicine. He shares insights on the future of diagnostics and the potential of AI in advancing veterinary care.   Learn more about Predictive Diagnostics and KeyScreen. Dr. Christian Leutenegger recommends “Emotional Intelligence 2.0” by Travis Bradberry and Jean Greaves.

In this episode of the Veterinary Innovation Podcast, Shawn Wilkie and Dr. Ivan Zak welcome Derek Cummins, CEO and Co-founder of PetExpert, to discuss the evolution of pet insurance, its challenges, the impact of inflation, and the importance of integrating technology. Learn how Pet Expert's innovative approach led to its acquisition by Trupanion and what it takes to succeed in the global pet insurance industry.   Learn more about PetExpert. Discover more about Pet insurance superpowered. Derek recommends “Outlive: The Science and Art of Longevity” by Peter Attia.

This week Shawn Wilkie and Dr. Ivan Zak chat with Douglas Brooks, COO of ABC Intelligence, about the role of data in the veterinary industry. Doug shares on how data harmonization and enrichment can unlock new opportunities for corporate practices, such as precision marketing, research collaborations, and bottom-line growth.   Learn more about Vetgenus. Douglas Brooks recommends “A Long Walk to Freedom: The Autobiography of Nelson Mandela” by Nelson Mandela.

This week Shawn Wilkie and Dr. Ivan Zak are joined by Dr. Amanda Landis-Hanna, Chief Veterinary Officer at One Health Group, to discuss the evolution of wearable technology in veterinary care. They explore the history of Voyce, a clinical monitor for pets that monitors key health metrics such as heart rate, respiratory rate, and blood pressure.   Learn more about Voyce. Dr. Amanda Landis-Hanna recommends “Dare to Lead: Brave Work” by Brené Brown.

This week Shawn Wilkie and Dr. Ivan Zak welcome Dr. Jacob Adams, Chief Scientific Officer at Noxsano, to talk about their innovative approach to wound healing using nitric oxide and how it saves time and money for veterinary professionals.   Learn more about Noxsano. Clinical Trial: The use of a novel nitric oxide wound dressing in acute traumatic wounds in dogs. Dr. Jacob Adams recommends “A Short History of Nearly Everything” by Bill Bryson.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. James Barr, Chief Medical Officer for Mars Petcare's Science & Diagnostics division, about the challenges and strategies of prioritizing innovation within a large organization. Dr. Barr discusses the impact of AI and other advanced technologies in veterinary diagnostics and care.   Discover the leadership practices with Simon Sinek's TED Talk. Dr. James Barr recommends “Crucial Conversations” by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler.

This week, Shawn Wilkie and Dr. Ivan Zak are joined by Candise Goodwin, founder of Outlier Advisors, to discuss her approach to helping companies navigate market complexities and achieve sustainable growth through strategic planning and innovation. She shares insights from her extensive experience in the industry, highlighting the importance of understanding market nuances and tailoring strategies for both startups and large corporations.   Learn more about Outlier Advisors. Candise recommends “Smart Brevity: The Power of Saying More with Less” by Jim VandeHei, Mike Allen, and Roy Schwartz.

This week, Shawn Wilkie and Dr. Ivan Zak are joined by Dr. Ryan Appleby, co-founder of Obi Veterinary Education, to discuss the transformative role of microlearning in veterinary education. Dr. Appleby explains how delivering educational content in short, manageable segments can significantly enhance retention and better fit into the busy schedules of veterinary professionals.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Luke Feldman, the Co-Founder and Director of Product at VetCheck, about optimizing practice workflow using tools such as electronic consent forms with e-signature capabilities, advanced anesthesia management, and comprehensive dental charting. Luke also explains how VetCheck uses AI to analyze data, create predictive analytics, and enhance decision-making within veterinary practices.   Learn more about VetCheck. Discover VetCheck's digital veterinary tools and hospital whiteboard with a 15-minute demo. Luke Feldman recommends the Apple Vehicle Motion Cues feature.

This week, Shawn Wilkie and Dr. Ivan Zak explore the integration of Artificial Intelligence (AI) in veterinary radiology with Dr. Ryan King, President of the American College of Veterinary Radiology (ACVR) and board-certified clinical radiologist. Dr. King discusses the current state of veterinary radiology, highlighting the shortage of specialists, and addresses the challenges and concerns related to AI. While optimistic about AI's potential to enhance efficiency and patient care, he underscores the lack of regulatory frameworks governing AI in veterinary medicine.   Artificial Intelligence in Veterinary Diagnostic Imaging and Radiation Oncology. Discover the importance of regulatory standards for AI in veterinary practice with AVMA Publications. Dr. Ryan King recommends "Seeing Further" by Bill Bryson.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Chris Kelly, Managing Partner and Publisher for Antelligence. Chris discusses the evolution of veterinary publishing, industry trends, including generational changes, inflation and financial pressures, challenges and opportunities in managing large veterinary groups, and the current state of the veterinary market.   Learn more about Antelligence, which publishes The Fountain Report, the Veterinary Student Insider, Pet Care Weekly, the Enterprise Practice Directory, and sponsors the Bird Bath Podcast.

This week, Shawn Wilkie and Dr. Ivan Zak welcome Dr. Karen Whala, co-founder of CodaPet, to discuss how her platform connects pet owners with freelance veterinarians to provide in-home euthanasia services. Dr. Whala shares her journey from the burnout of traditional veterinary practice to founding CodaPet  - At Home Pet Euthanasia.   Learn more about CodaPet by visiting codapet.com/vets.  Dr. Whala recommends “Telling Yourself the Truth” by William Backus and Marie Chapian.

This week, Shawn Wilkie and Dr. Ivan Zak are joined by Dori Fussmann, Founder of “The Vets”, and most recently, of “The Pawsitivity Network”. Dori shares his journey into veterinary medicine and how The Pawsitivity Network aims to address mental well-being challenges within the industry.   Discover how focusing on mental health can improve team dynamics and overall clinic success with The Pawsitivity Network. Dori recommends "The Creative Act" by Rick Rubin.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Stephanie Morley, a serial veterinary entrepreneur and president of Vetlen Advanced Veterinary Devices. They discuss the Vetlen Pouch, a new local drug delivery device that helps professionals administer antibiotics directly into a wound, allowing them to control the quantity and frequency of antibiotic doses.   Learn more about Vetlen. Discover how innovations can increase efficiency with the Vetlen Pouch. Dr. Stephanie Morley recommends the Leadership Lessons from Dancing Guy video.

This week, Shawn Wilkie and Dr. Ivan Zak are joined by Dr. Marty Becker, the founder of Fear Free, to chat about how professionals and owners can help animals free from stress while visiting veterinary clinics. Dr. Becker talks about the Fear Free program that provides veterinary professionals and pet owners with the knowledge and tools to care for a pet's physical and emotional well-being.   Learn more about the Fear Free initiative.  Discover how innovations can increase efficiency with Fear Free Happy Homes and Fear Free Shelters. Dr. Marty Becker recommends “Masters of the Air” by Donald L. Miller.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Brett Shorenstein, a practicing veterinarian and co-founder of Veterinary Innovative Partners, a network of veterinarian-owned-and-operated hospitals, about how they focus on positive workplace culture, high standards of care, and the use of technology to enhance efficiency and reduce burnout. Dr. Shorenstein introduces Viva, a new mentorship program offering structured support and personalized training for new veterinarians.   Learn more about the Viva mentorship program. Discover how innovations can increase efficiency with the Vet Tech Development Program. Dr Brett Shorenstein recommends “Start with Why: How Great Leaders Inspire Everyone to Take Action” by Simon Sinek.

This week, Shawn and Ivan discuss end-of-life care and aquamation with Dr. Faith Banks from Midtown Mobile Veterinary Hospice Services. Dr. Banks explains the benefits of aquamation services over traditional cremation and addresses various aspects of her business, including how it operates, its relationship with local veterinarians, and the positive reception it has received from the veterinary community.   Learn more about the aquamation services at mmvhs.ca. Dr. Banks recommends "The Art of Racing In the Rain" by Garth Stein.

This week, Shawn Wilkie and Dr. Ivan Zak welcome Johnna Devereaux, the Chief Nutrition Officer at Bow Wow Labs, to talk about the Bow Wow Buddy safety product, its core customers, what was the point of launching it, and customer feedback. They also discuss the new Epic Chew Supplement that provides all the benefits of chewing for oral health plus the added benefits of antioxidants for immune support.   Learn more about Bow Wow Labs at bowwowlabs.com. Shop Epic Chew and The Bow Wow Buddy. Johnna recommends "Psycho-Cybernetics" by Maxwell Maltz.

This week, Shawn Wilkie and Dr. Ivan Zak are joined by Sebastian Gabor, co-founder of Digitail, to chat about the state of artificial intelligence in veterinary medicine. They discuss the findings from the 2024 study, a collaborative effort with AAHA that delved into the perspectives of the veterinary community regarding AI. Additionally, Sebastian introduces Tails AI, Digitail's new AI-powered veterinary assistant, highlighting its transformative impact on veterinary workflows.   Learn more about the AI Survey with AAHA. Discover how your practice can save time and optimize workflows with Digitail's AI capabilities. Sebastian recommends "How To Change" by Katy Milkman.

This week Shawn Wilkie and Dr. Ivan Zak welcome Derrick Garrett, the visionary behind Zoundz: Therapeutic Sounds For Pet Anxiety, an app-based solution for reducing pet anxiety through sound therapy. Derrick explains how certain music parameters can positively impact dogs and cats and what role Zoundz plays in stressful pet professional environments and pet parent's homes.   Learn more about Zoundz at zoundzforpets.com.

This week, Dr. Neil Shaw joins Shawn Wilkie and Dr. Ivan Zak on the Veterinary Innovation Podcast to discuss SignalPET's approach to veterinary diagnostics, offering rapid radiographic interpretations and integrating AI technology to deliver comprehensive reports quickly and affordably.   Learn more about SignalPET at signalpet.com. Dr. Shaw recommends Clinical Signs In Small Animal Medicine by Dr. Michael Schaer.

In this episode of the Veterinary Innovation Podcast, Shawn Wilkie and Dr. Ivan Zak interview Dr. Jason Balara, a veterinary surgeon and co-founder of Lark Capital Group. Dr. Balara shares insights into his journey from veterinary surgery to real estate ownership, highlighting the parallels between being a vet and a real estate investor and emphasizing the importance of creating alternative streams of income.   Learn more about Lark Capital Group at larkcapital.com. Dr. Balara recommends "Who Not How" by Dan Sullivan and Benjamin Hardy.

This week, Dr. Ivan Zak and Shawn Wilkie speak with Coleen Ellis, founder of Two Hearts Pet Loss Center. Coleen discusses her journey and passion for providing meaningful end-of-life care for pets. She highlights the importance of educating professionals and pet owners on end-of-life care.   Learn more about The International Association for Animal Hospice and Palliative Care at iaahpc.org. Coleen recommends From Strength to Strength by Arthur Brooks.

This week, Joey Campagna from CUBEX joined Dr. Ivan Zak and Shawn Wilkie to discuss CUBEX's role in transforming inventory management in veterinary clinics, and its recent innovations, including its involvement in the Safe Handling framework, which sets new standards for managing dangerous drugs. Learn more about CUBEX's solutions at cubex.com.

This week, Shawn Wilkie and Dr. Ivan Zak interview Dr. Sharon French about the creation of VetAvailability.com, its role in helping people find veterinary care, and its impact on expediting patient care.   Learn more about VetAvailability.com.

In this episode of the Veterinary Innovation Podcast, Shawn Wilkie and Dr. Ivan Zak talk with Ashley Koll, CEO of Lemon Collaborative, about influencer marketing in the veterinary industry, and how they help both creators and businesses.   Learn more about Lemon Collaborative at lemoncollaborative.com. Ashley recommends watching CNN Hero of the Year, Dr.Kwane's speech.

This week, Shawn Wilkie and Dr. Ivan Zak chat with Dr. Sarah Machell of PetPath about the advantages of using digital care management tools in clinics and their positive impact on client experience, team workload, and financial performance.   Learn more about PetPath at mypetpath.com. Dr. Machell recommends the TED Talk - Clay Christensen: The Jobs to be Done Theory.

In this episode of the Veterinary Innovation Podcast, Shawn Wilkie and Dr. Ivan Zak speak to Dr. Kenneth Pierce from VESPECON about bridging the gap between specialty vet consultants and general veterinary practices and improving patient outcomes.   Learn more about VESPECON at vespecon.com. Dr. Pierce recommends Failing Forward by John Maxwell.