Podcasts about veterinary practice

When everything feels urgent, how do you know what to tackle first?It's something I've wrestled with throughout my career as a practice owner.There's always another problem demanding attention. A staffing issue. An unhappy client. A dip in revenue. A packed diary. A team disagreement.The temptation is to fight the loudest fire.But the loudest fire isn't always the most important one.In this episode, I share the 11 numbers I use to understand what's really happening inside a practice. Because when you can see the signals clearly, you stop reacting to symptoms and start fixing the causes.And that's important because this isn't really about numbers.It's about creating more clarity, more confidence, and less stress in the way you lead.When you understand what's happening inside your practice, you make better decisions, build stronger teams, and create the space to focus on what matters most: building a remarkable practice at the heart of your community.Episode Outline:[00:00] Is your practice working?[02:20] The Practice Value Chain[05:15] The 11 numbers that matter[08:00] Happy clients, healthy teams[10:20] What your numbers are telling you[13:00] Why meetings become reactive[14:30] Signals vs symptoms[15:20] Stop guessing and start leadingWant to See the Signals in Your Own Practice?For years, I ran my practices using spreadsheets. That's why I built VetDash.In just a few minutes, VetDash turns your key practice metrics into a simple dashboard that helps you spot problems earlier, identify opportunities faster, and focus on the numbers that matter most.Start your free 30-day trial and see what's really happening inside your practice.Follow Dr. Dave Nicol for More Leadership Insights:Follow Dr. Dave: @drdavenicolLearn more about the Veterinary Leadership AcademyEnjoyed this episode?Leave a review on iTunes and share it with your veterinary colleagues!

Dr. Kyre Larrabee is shaping the next generation of veterinarians as an Assistant Professor of Veterinary Practice at the School of Veterinary Medicine at Texas Tech University. A graduate of Oklahoma State University, Kyre was a member of the OSU rodeo team before continuing her education there to earn her veterinary degree.Her teaching centers on clinical and professional skills across both small and large animal medicine, with a strong emphasis on client communication. Kyre's professional interests include wound management, small animal surgery and dermatology, equine sports medicine, and compassionate end-of-life care for companion animals.In this episode, we also dive into the role of volunteer leadership and the profound impact it has had on Kyre's personal and professional journey.

Episode 136 – Cooperative Care with Charlotte Lewis   I am always talking about bridging the gap between Veterinary Professionals and great non-Veterinary Professionals and encouraging more collaborative ways of working to best serve our patients and their families. So, when I heard that Charlotte runs a Cooperative Care Service at her local Veterinary Practice, provides CPD to the Vets at the practice as well as educational classes to the practice's clients, I just knew I had to chat to her to find out more!   In this episode, Charlotte and I chat about the benefits of Cooperative Care and Gentle Handling for the patients, the caregivers and the veterinary teams, and the kinds of cases that could benefit most from these approaches.   Charlotte also provides some really simple, easy and effective tools for helping patients feel safer in the veterinary practice – tools that anyone working in most practices can easily learn and implement!   We round up the podcast with an emotional conversation about the things Charlotte has learned from the veterinary team at the practice – resilience, a desire to show up no matter how big the emotional strain and a true love and commitment to the profession and the patients they serve – which left us both a little teary!   This is one you'll definitely not want to miss !   If you'd like to learn more about reducing Fear and Stress at the Veterinary Clinic, then my brand new Masterclass – "The 4 Pillars of reducing Fear and Stress at the Veterinary Clinic" is just the thing for you: https://katrin-jahn.mykajabi.com/four-pillars   You can find Charlotte at www.cannycaninesuk.com and on social media @cannycaninesuk   If you liked this episode of the show, Veterinary Behaviour Chat, please LEAVE A 5-STAR REVIEW, like, share, and subscribe!   Facebook Group: Join The Veterinary Behaviour Community on Facebook   You can CONNECT with me: Website: Visit my website Trinity Veterinary Behaviour Instagram: Follow Trinity Veterinary Behaviour on Instagram Trinity Veterinary Behaviour Facebook: Join us on Trinity Veterinary Behaviour's Facebook page Trinity Veterinary Behaviour YouTube: Subscribe to Trinity Veterinary Behaviour on YouTube LinkedIn Profile: Connect with me on LinkedIn   Thank you for tuning in!

Send us Fan MailMany practice owners assume their business will fund retirement — but the real question is: Is your practice actually sellable? In Part 1 of this 4-part series, Tom Seeko and CJ Burnett break down what buyers look for when purchasing a veterinary hospital, and what can quietly reduce practice value.You'll hear how practice value is tied to what transfers to a buyer — including:Consistent profitabilityA strong, stable teamDocumented systems and processesA stable client baseClean financialsLimited owner dependenceThey also cover common value-killers like poor bookkeeping, unclear roles, high turnover, and a practice that can't function without the owner.Reflection question: If you disappeared for 90 days… what happens?Explore more resources: flvetadvisors.com Smarter Vet Podcast-https://flveterinaryadvisors.com/smarter-vet-financial-podcast/Watch the no cost 5-part video course to review your finances and see where you could be doing better in your finances:5 Foundational Steps to Financial Balance Video Course-http://series.flvetadvisors.com/Find out what you could be overlooking within your practice by taking our brief assessment:Test My Personal Financial IQ-https://flveterinaryadvisors.com/personal-test/Sign up for a complimentary phone call to talk about how to get better use of all the cash inside your practice:Schedule a time-https://flveterinaryadvisors.com/contact-usInstagram-https://www.instagram.com/flveterinaryadvisors/Facebook-https://facebook.com/flvetadvisorsLinkedIn-https://linkedin.com/company/flvetadvisorsYouTube- https://www.youtube.com/@floridaveterinaryadvisors7665

In this episode of The Pet Food Science Podcast Show, Dr. Jason Coe from the Ontario Veterinary College at the University of Guelph explains how relationship-centered communication strengthens trust between veterinarians and pet owners during nutrition discussions. He shares research on pet owner resistance, open-ended questions, emotional intelligence, and practical communication tools that improve nutritional recommendations and long-term outcomes for companion animals. Listen now on all major platforms!“Understanding the pet owner and household situation before presenting nutritional recommendations improves communication efficiency and reduces future resistance during consultations.”Meet the guest: Dr. Jason B. Coe is a Professor at the Ontario Veterinary College, University of Guelph, where he leads research focused on veterinary communication, relationship-centered care, and the human animal bond. His work explores how communication improves clinical outcomes, pet owner trust, and veterinary team relationships. Dr. Coe has published more than 100 peer-reviewed articles and co-authored Developing Communication Skills for Veterinary Practice. Listen to Dr. Jason Coe on The Pet Food Science Podcast Show, available on all major platforms.Liked this one? Don't stop now — Here's what we think you'll love!Don't miss the chance to be part of the Pet Food Inner Circle!Join now and connect with leading experts in pet nutrition: https://petfoodinnercircle.com/What will you learn:(00:00) Highlight(00:57) Introduction(05:33) Relationship centered care(08:23) Communication approaches(11:14) Nutrition resistance(15:01) Open questions(21:01) Nutrition conversations(26:41) Final QuestionsThe Pet Food Science Podcast Show is trusted and supported by innovative companies like:* Kemin* Trouw Nutrition- Rangen Group- DietForge- Biorigin

In today's VETgirl online veterinary continuing education podcast, Dr. Thomas P. Lewis, DACVD shares expert guidance on managing chronic dermatology diseases in pets. He highlights common mistakes, such as overuse of antihistamines, stresses the importance of food trials and proper diagnostics, and offers tips for improving client communication and antimicrobial stewardship. Enhance your dermatology case management today!Sponsored By: Blue Buffalo

Welcome back to another episode of A Stride Above! In this conversation, Dr. Colton Ramstrom sits down with Dr. Santiago Rodriguez to explore his journey through equine veterinary medicine, from international training to pursuing a future in equine surgery. His experience highlights the dedication, adaptability, and hands-on learning required to grow in equine sports medicine and performance care while working toward long-term career goals.In this episode, you'll learn: • How persistence and passion drive success in equine veterinary services and advanced training pathways. • Why hands-on experience with imaging, ultrasound-guided injections, and case management strengthens equine performance care skills. • How developing clinical judgment, leadership, and client communication improves outcomes in horse health and equine wellness. • The value of learning from multiple veterinarians to build a personalized and effective approach to equine sports medicine. • Why staying open to feedback, avoiding rigid thinking, and committing to continuous growth are essential in equine veterinary careers.This episode reinforces the importance of combining technical skill with strong clinical decision-making and a deep commitment to horse care. Tune in now and share this episode with someone pursuing a future in equine veterinary medicine.Links For You:• Our Website • Facebook • Instagram • Youtube Dr. Alberto Rullan, VMD• Website• LinkedIn• Instagram

Welcome back to another episode of A Stride Above! In this episode, Dr. Colton Ramstrom sits down with extern Mia to discuss her path from Taiwan to hands-on clinical experience in Florida. Her journey reflects how passion for horses, combined with real-world exposure, shapes future leaders in equine veterinary care and equine sports medicine.In this episode, you'll learn:• How early experiences with horses can lead to a career in equine veterinary services.• Why hands-on work with hospital rounds, medications, and lameness exams builds strong clinical skills.• The impact of limited access to horse veterinarians and how it can inspire change in equine care.• How practical skills like horse handling and anatomy improve confidence in equine performance care.• Why curiosity and initiative are essential for growth in equine wellness and veterinary medicine.This episode highlights the value of experience, mentorship, and global perspective in horse care. Tune in now and share this episode with someone pursuing a future in equine veterinary medicine.Links For You:• Our Website • Facebook • Instagram • Youtube Dr. Alberto Rullan, VMD• Website• LinkedIn• Instagram

Welcome back to another episode of A Stride Above! In this episode, guest host Dr. Colton Ramstrom sits down with sports medicine fellow Dr. Tomas Gibert to explore the journey of becoming a confident, skilled equine veterinarian. From international beginnings to hands-on clinical experience, this conversation highlights how dedication, mentorship, and daily exposure to equine athletes shape the future of equine sports medicine and elevate horse care to the highest level.In this episode, you'll learn:• Why a strong clinical foundation is essential for success in equine sports medicine and horse performance care.• How hands-on experience with diagnostics and imaging improves accuracy and treatment outcomes.• The value of mentorship and collaboration in building confidence and clinical decision-making.• How daily exposure to diverse cases enhances biomechanics knowledge and equine performance insights.• Why passion and fulfillment are key to delivering exceptional equine veterinary care.This episode offers an inspiring look into the evolution of equine sports medicine and the mindset behind exceptional horse care. Tune in now to see how the next generation of equine veterinarians is helping horses perform at their best and stay a stride above.Guest Links:Instagram: @im.drtomasLinks For You:• Our Website • Facebook • Instagram • Youtube Dr. Alberto Rullan, VMD• Website• LinkedIn• Instagram

In this episode, Andrea and David sit down with Tera Eddleman, CVA. As a Certified Valuation Analyst, Tera breaks down why creating, measuring, and tracking value is essential in a veterinary practice, highlighting the key drivers of growth and the critical details owners shouldn't overlook. So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!   Guest Links: https://www.linkedin.com/in/tera-latham-eddleman-cva-81a67058/ https://www.summitveterinaryadvisors.com/   Our Links: Website: https://www.pawsitiveleaders.com/   FB: https://www.facebook.com/PAWSitiveLeaders   IG: https://www.instagram.com/pawsitiveleaders/   Furpaws Consulting: https://www.furpawsconsulting.com/   Andrea Crabtree-Wood (Host) LinkedIn: https://www.linkedin.com/in/andrea-crabtree-bs-cvpm-sphr-phrca-ccfp-fear-free-000a7985/  David Liss (Host) LinkedIn: https://www.linkedin.com/in/david-liss-mba-cvpm-rvt-6915743b/ To learn more about our social media: http://www.dogdaysconsulting.com   LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Send us Fan MailWhat if the most valuable perspective in veterinary medicine came from someone who is not just an 'out-of-the-box' thinker, but an entirely different box?Christopher Martin isn't a veterinarian — but he co-owns and operates a veterinary practice in Oklahoma alongside his wife, Dr. Rebecca Martin. And what he brought to vet med from 25+ years in human medicine might be exactly the unique perspective to make work and life better.In this episode, Dr. Megan Sprinkle sits down with Chris to talk about creative thinking, doing things differently, and why "this is how we've always done it" is one of the most expensive sentences in veterinary medicine. Resources:Video episode on YouTube (please subscribe!)The Hefner Road Animal Hospital website and YouTube channelSubstack with the episode's podcast club guide Support the showMore Vet Life Reimagined?

Welcome back to another episode of A Stride Above! In this third installment of the Arthramid series, Dr. Colton Ramstrom and Dr. J.D. Conway take a deeper dive into the research shaping the future of equine sports medicine. This episode highlights how science, innovation, and clinical experience are coming together to redefine joint care, improve long-term outcomes, and support peak performance in horses.In this episode, you'll learn: • How early research revealed that Arthramid delivers longer-lasting improvements in joint health compared to traditional therapies like corticosteroids and hyaluronic acid. • Why understanding the mechanism of action, specifically how the hydrogel integrates into the synovial membrane, is key to optimizing equine veterinary services and treatment decisions. • How cutting-edge studies show Arthramid reduces inflammation, protects joint structures, and supports healthier cartilage for improved equine performance. • Why early intervention is critical, with research suggesting better outcomes when joint therapies are introduced earlier in the disease process. • What the future holds for equine sports medicine, including ongoing studies in dosing, comparative therapies, and innovative applications across equine care.Be sure to catch parts one and two of this series for the full picture. Tune in now to discover how cutting-edge equine veterinary care is helping horses stay stronger, healthier, and truly a stride above the rest.Links For You:• Our Website • Facebook • Instagram • Youtube Dr. Alberto Rullan, VMD• Website• LinkedIn• Instagram

Have you ever been hesitant to share your website? On the pod, we talk about how having a website you're not proud of could be costing you clients. I chat with my cilent, with Rachel, owner of Pets at Peace Vet, to share about her experience investing in a professional website that truly reflects her warmth and professionalism. YOU WILL LEARN:  How a well-designed website can boost client trust and increase inquiries.  Why DIY website design might not always capture your vision or vibe.  The ripple effects of website design on your overall confidence and brand presentation.  The importance of ongoing SEO for long-term growth and visibility.  How a professional website creates a better experience for potential clients while helping you showcase your services seamlessly.  Ready to create your money making website? Book your complimentary call and let's chat about how I can best support you.

Welcome to another episode of A Stride Above! In Part 2 of this conversation, Dr. Colton Ramstrom continues his discussion with JD Conway, Director of Professional Veterinary Services at Contura Vet. They take a deeper look at how Arthramid is used in equine veterinary medicine, exploring treatment strategies, timing, and how this innovative therapy fits into a comprehensive approach to joint care for performance horses.In this episode, you'll learn: • How Arthramid differs from corticosteroids and orthobiologics by improving the physical environment of the joint. • Why a multimodal approach is often essential for managing joint issues in equine athletes. • What horse owners and trainers can expect after treatment, including recovery timelines and when results may appear. • How long the effects of Arthramid may last in performance horses. • Why early intervention and proactive joint care can help support long-term equine performance.Tune in for Part 3, where we'll dive into the research behind Arthramid and explore the latest studies shaping the future of equine sports medicine. Don't forget to subscribe, rate, and share this podcast with fellow equestrian enthusiasts!Links For You:• Our Website • Facebook • Instagram • Youtube Dr. Alberto Rullan, VMD• Website• LinkedIn• Instagram

A few weeks ago, I sat down with Dr Andy Roark and he dropped a line that lit up the internet:“You, my friend, are a dick.”His point was simple and uncomfortable. In veterinary medicine, one of the biggest career killers is being someone others simply do not want to work with. You might be clinically excellent. You might work hard. But if you consistently damage relationships, you quietly lose opportunities, influence and growth.The feedback to that episode was fascinating. Many of you agreed. Many pushed back, sharing stories of abrasive leaders who still climbed the ladder.So this week, I unpack it properly.I break leadership down into a series of “Big D” styles - Direct, Ditherer, Dreamer and Democrat - and explore how each one shapes the way we make decisions. We look at when directive leadership works and when it corrodes culture, why indecision is often a clarity problem, how conflict avoidance erodes trust, and why collaboration without ownership stalls progress.Underpinning it all is one core truth: leadership is decision-making.And great leaders are not defined by personality. They are defined by flexibility.So grab a coffee and join me for a practical conversation about leadership agility, self-awareness and choosing the right mode for the moment.Episode Outline:[00:00] Big D leaders in vet med[02:03] Is being a dick really a career killer?[03:14] The Direct leader – results vs relationships[05:40] The Ditherer – clarity before action[07:41] Dreamers – vision vs avoidance[11:28] The Democrat – collaboration and responsibility[15:52] Why data sharpens decisions[17:11] Leadership is about flexibilityBecome the Leader Your Team DeservesIf you want to sharpen your decision-making, build clarity around what good looks like, and develop the flexibility your team needs from you. Book a call with us at the Veterinary Leadership Academy.We'll help you identify where you're strong, where you're stuck, and what to do next.Follow Dr. Dave Nicol for More Leadership Insights:Follow Dr. Dave: @drdavenicolLearn more about the Veterinary Leadership AcademyEnjoyed this episode?Leave a review on iTunes and share it with your veterinary colleagues!

Welcome to another episode of A Stride Above! In this episode, Dr. Colton Ramstrom sits down with JD Conway, Director of Professional Veterinary Services at Contura Vet, to discuss the groundbreaking advancements in equine regenerative medicine. They explore how new therapeutic products are changing the way we treat joint and soft tissue injuries in horses.In this episode, you'll learn: • The innovative journey of Arthromed, a revolutionary joint therapy for horses. • How the hydrogel platform used in human medicine is now being applied to equine care. • Why this therapy enhances joint elasticity and improves overall movement. • The science behind how injectable gels benefit horses with osteoarthritis and joint issues. • JD's background in veterinary practice and his transition to regenerative medicine.Tune in for Part 2, where we'll continue to explore the science behind these game-changing products. Be sure to subscribe, rate, and share this podcast with fellow equine enthusiasts! Don't miss out on the next episode!Links For You:• Our Website • Facebook • Instagram • Youtube Dr. Alberto Rullan, VMD• Website• LinkedIn• Instagram

In this episode, Hailey Mueller, DVM, and Katelyn Jaqueway, DVM, joined us to discuss their experiences with the USDA Rural Veterinary Services Grant Program.The purpose of the Veterinary Services Grant Program (VSGP) is to relieve veterinarian shortage situations and support veterinary services. Rural Practice Enhancement (RPE) grants are for establishing or expanding veterinary practices by equipping veterinary offices, sharing overhead costs, and/or establishing mobile veterinary facilities. The Veterinary Medicine Loan Repayment Program (VMLRP) for 2026 offers up to $120,000 in student loan repayment with a tax offset for veterinarians who commit to three years of service in designated food animal or public health shortage areas, to bolster food security and animal health infrastructure.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 133:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Hailey Mueller, DVM, and Dr. Katelyn Jaqueway, DVMPodcast Website: The Business of Practice

In this episode, Hailey Mueller, DVM, and Katelyn Jaqueway, DVM, joined us to discuss their experiences with the USDA Rural Veterinary Services Grant Program.The purpose of the Veterinary Services Grant Program (VSGP) is to relieve veterinarian shortage situations and support veterinary services. Rural Practice Enhancement (RPE) grants are for establishing or expanding veterinary practices by equipping veterinary offices, sharing overhead costs, and/or establishing mobile veterinary facilities. The Veterinary Medicine Loan Repayment Program (VMLRP) for 2026 offers up to $120,000 in student loan repayment with a tax offset for veterinarians who commit to three years of service in designated food animal or public health shortage areas, to bolster food security and animal health infrastructure.The Business of Practice podcast is brought to you by CareCredit.This information is shared solely for your convenience. You are urged to consult with your individual advisors with respect to any information presented.Business of Practice Podcast Hosts, Guests, and Links Episode 133:Hosts: Dr. Amy Grice and Carly Sisson (Digital Content Manager) of EquiManagement | Email Carly (csisson@equinenetwork.com) | Connect with Carly on LinkedInGuests: Dr. Hailey Mueller, DVM, and Dr. Katelyn Jaqueway, DVMPodcast Website: The Business of Practice

Send us a textIn this episode of the SmarterVet Financial Podcast, Tom Seeko sits down with Lindsay McMakin to explore the real-world challenges and opportunities in veterinary practice management. Lindsay shares her inspiring journey from receptionist to practice manager and consultant, offering actionable strategies for hiring with culture in mind, boosting financial literacy, and using technology to enhance — not replace — the human side of veterinary care. Tune in to learn how aligning your financial systems, improving accountability through regular meetings, and seeking expert guidance can help you build a thriving, sustainable practice.Smarter Vet Podcast-https://flveterinaryadvisors.com/smarter-vet-financial-podcast/Watch the no cost 5 part video course to review your finances and see where you could be doing better in your finances. 5 Foundational Steps to Financial Balance Video Course-http://series.flvetadvisors.com/Find out what you could be overlooking within your practice by taking our brief assessment Test My Personal Financial IQ-https://flveterinaryadvisors.com/personal-test/Sign up for a complimentary phone call to talk about how to get better use of all the cash inside your practice. Schedule a time-https://flveterinaryadvisors.com/contact-usCheck out our social media channels:Instagram-https://www.instagram.com/flveterinaryadvisors/ Facebook-https://facebook.com/flvetadvisors LinkedIn-https://linkedin.com/company/flvetadvisors YouTube- https://www.youtube.com/@floridaveterinaryadvisors7665 

Dr. Kenneth Pierce didn't just fill a geographic gap when he opened Veterinary Vision Center in underserved Shreveport, Louisiana—he identified a nationwide crisis. The shortage of veterinary specialists means general practitioners often lack access to expert guidance for complex cases, leading to stressed veterinarians, suboptimal patient outcomes, and frustrated pet owners facing long drives and high costs.  Read the full show notes, memorable quotes, and key takeaways.  See Where Your Practice Stands: Take our Practice Growth Readiness Assessment  His solution, Vespecon, offers unlimited virtual face-to-face consultations with specialists across all veterinary fields through a membership model. This empowers general practitioners to deliver specialist-level care locally while building confidence and strengthening client trust.  In this episode, we explore how Vespecon's model creates wins across the board: veterinarians gain knowledge and confidence, pet owners save money while getting better outcomes, and specialists extend their reach and impact. Dr. Pierce also discusses the business advisory services Vespecon now offers—recognizing that practice owners need support beyond clinical knowledge to truly thrive.  Whether you're in veterinary medicine or any healthcare specialty, this conversation offers insights about leveraging technology to bridge access gaps, the importance of asking for expert support, and how comprehensive practice support prevents burnout while improving care delivery.  Connect With Us:  Be a Guest on the Show  Thriving Practice Community  Schedule Strategy Session with Tracy  Tracy's LinkedIn  Business LinkedIn Page 

In this episode, I'm diving deep into a topic that's absolutely critical for every veterinary practice: making sure the right clients find you at the right time. We're talking about the real difference between visibility and demand because let's face it, just being seen online doesn't mean you're the practice pet owners actually choose when it matters most. I'll walk you through the strategies and mindset shifts you need to not only get noticed, but to actually convert that attention into appointments and loyal clients. Throughout this episode, I break down the key distinctions between attention-based and demand-based marketing, and why understanding your client's journey is the secret sauce to filling your appointment book with the right cases. We'll cover everything from choosing the best marketing channels for each stage of the buyer's journey, to optimizing your Google Business Profile and reviews, to tracking where your best clients are coming from and fixing any bottlenecks in your process. I'll also share actionable tips on how to leverage owned, earned, and paid visibility so you're building a resilient presence that stands the test of time - no matter what changes in the digital landscape. By the end of this episode, you'll have a clear roadmap for aligning your marketing with your practice's strengths, maximizing your ad spend, and creating a client acquisition system that works for you. Whether you're struggling to fill your schedule or you're already busy but want to attract more of your ideal clients, this episode is packed with practical advice and real-world examples you can start using today. So grab a notebook, tune in, and let's make this your best year ever!

In this episode, I'm diving deep into how you can make 2026 the best year ever for your veterinary practice by mastering positioning and messaging. We all know the veterinary industry is changing fast, and just getting your name out there isn't enough anymore. It's about attracting the right clients - those who truly value what you do and are the perfect fit for your practice. I'll walk you through why positioning and messaging are the foundation of effective marketing, and why skipping this step can leave your practice stuck in a cycle of generic, forgettable advertising. We'll break down the difference between positioning and branding, and I'll share actionable strategies for defining your ideal client, crafting benefit-driven messaging, and uncovering the real pain points and desires of your audience. I'll also cover how to communicate outcomes instead of just processes, build trust with guarantees and unique promises, and translate your positioning into clear, compelling messaging that actually converts. Plus, I'll highlight common pitfalls to avoid- like using too much jargon, copying competitors, or leading with tactics instead of client problems and give you a simple formula to create your own powerful positioning statement. By the end of this episode, you'll have a step-by-step roadmap to clarify who you serve, what makes you different, and how to communicate that in a way that attracts your ideal clients and sets your practice up for sustainable growth. Whether you're just starting out or looking to take your marketing to the next level, this episode is packed with practical tips and real-world examples to help you lay the groundwork for a standout year in 2026 and beyond.

Hosts Aaron Shaw, OTR/L, CHT, CSCS, and Jennifer Edwards, DVM, ACC, CPC, ELI-MP, discuss how physical sensations, like tension, fatigue, or even excitement, can serve as valuable tools for self-awareness, balance, and performance in and outside the clinic.

Step behind the scenes and into the heartbeat of a veterinary clinic. Join the Amys and their guest, Kanada Oliver, Practice Manager of Main Street Veterinary Hospital in Flower Mound, Texas, as they pull back the curtain on everything clients don't see—from staff management, to emotional support for the team, and the controlled chaos of keeping a hospital running smoothly. Our guest shares candid insights, surprising stories, and practical wisdom about what it really takes to balance patient care, client expectations, and the well-being of a veterinary team.Whether you're a veterinary professional or a curious pet parent, you'll appreciate the essential, unsung work that keeps a clinic thriving. So grab a cocktail, and get up to speed on the latest buzzzzzz, courtesy of your favorite VBees

Send us a textIn this episode of the Smarter Vet Financial Podcast, hosts Tom Seeko and guest Eric Benke dive into the financial side of veterinary practice ownership, focusing on the power of key performance indicators (KPIs) to drive profitability and growth. They explore metrics like client retention, revenue per DVM, and net profit margin—explaining how tracking the right numbers can reveal hidden gaps, improve compliance, and guide smarter business decisions. Eric also shares how implementing wellness plans can boost visit frequency and strengthen client relationships. Whether you're just starting to track metrics or looking to optimize your operations, this episode delivers actionable strategies for long-term success.If you'd like to contact Eric about Kanter Consulting Group's services or if you have any questions, visit their website here or call 813-855-5433. Smarter Vet Podcast-https://flveterinaryadvisors.com/smarter-vet-financial-podcast/Watch the no cost 5 part video course to review your finances and see where you could be doing better in your finances. 5 Foundational Steps to Financial Balance Video Course-http://series.flvetadvisors.com/Find out what you could be overlooking within your practice by taking our brief assessment Test My Personal Financial IQ-https://flveterinaryadvisors.com/personal-test/Sign up for a complimentary phone call to talk about how to get better use of all the cash inside your practice. Schedule a time-https://flveterinaryadvisors.com/contact-usCheck out our social media channels Facebook-https://facebook.com/flvetadvisors LinkedIn-https://linkedin.com/company/flvetadvisors YouTube-https://www.youtube.com/channel/UCAK-PzGDIch3vzKiAjWVrQQ

In this episode, I'm diving deep into the world of online reviews with Daniel Vivarelli, the founder of Star Loop. If you've ever wondered how to consistently get genuine five-star reviews for your veterinary practice—or any local business—this episode is packed with actionable strategies and real-world insights. Daniel shares the unique approach Star Loop uses, like planting a tree for every review, and we explore why this kind of meaningful incentive works so much better than the usual coffee cards or discounts. We also get into the psychology behind why clients don't leave reviews (even when they love your clinic), how reviews impact your SEO and client acquisition, and the best ways to ask for feedback without feeling awkward or salesy. We cover everything from the nuts and bolts of crafting the perfect review request—timing, language, and delivery—to the legal pitfalls you need to avoid, like fake reviews and compliance issues. Daniel and I also talk about how Google My Business and local SEO are evolving, and why reviews are more important than ever with the rise of AI and voice search. Plus, we get specific about the unique challenges veterinary practices face, especially when it comes to sensitive situations, and how to empower your team to ask for reviews authentically and compassionately. Whether you're a practice manager, a local business owner, or just looking to up your marketing game, this episode will give you a step-by-step playbook for building a five-star reputation that stands out in your community. I break down each tip with practical advice you can implement right away, so you can start seeing results—more reviews, more trust, and more new clients walking through your door. Don't miss this one if you want to future-proof your practice and become the go-to clinic in your area!

In this episode, Andrea and David sit down with Varuna Trivedi, Director of Clinical Services at BEAM VetCare, for a deep dive into innovation and efficiency in veterinary practice. They explore how embracing new approaches can elevate day-to-day operations, enhance professional growth, and foster strategic thinking and adaptability. From streamlining workflows to pushing the boundaries of what's possible in a clinic setting, this conversation is packed with insights for veterinary professionals looking to evolve and lead with purpose. So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!   Guest Links: https://www.linkedin.com/in/varuna-trivedi-a8a2a64b/ https://mlvets.com/   Our Links: Website: https://www.pawsitiveleaders.com/   FB: https://www.facebook.com/PAWSitiveLeaders   IG: https://www.instagram.com/pawsitiveleaders/   Furpaws Consulting: https://www.furpawsconsulting.com/   Andrea Crabtree-Wood (Host) LinkedIn: https://www.linkedin.com/in/andrea-crabtree-bs-cvpm-sphr-phrca-ccfp-fear-free-000a7985/  David Liss (Host) LinkedIn: https://www.linkedin.com/in/david-liss-mba-cvpm-rvt-6915743b/ To learn more about our social media: http://www.dogdaysconsulting.com   LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/

Send us an inquiry through a text message here!Welcome to another episode of The Veterinary Roundtable! In this episode, the ladies discuss a new case of New World Screwworm that's getting closer to the United States, the FTC vacating the non-compete rule, a snake bite tale from the trench that feels like a saga, and more!Do you have a question, story, or inquiry for The Veterinary Roundtable? Send us a text from the link above, ask us on any social media platform, or email theveterinaryroundtable@gmail.com!Episodes of The Veterinary Roundtable are on all podcast services along with video form on YouTube!Timestamps00:00 Intro03:14 Allie, RVT Lead Surgery Tech03:46 Pits and Peaks08:32 Wade and his PRA13:29 Auburn University Professor18:48 Tales from the Trenches22:19 Case Collections33:51 Clothes you prefer for your after work reset35:42 Thoughts on US Veterinary Corps38:01 What's your best advice for when a tech makes a mistake?54:28 Outro

In this episode, I wanted to share my comprehensive guide on how to build a world-class referral program for your veterinary practice. Referrals are truly the lifeblood of so many successful clinics, but the reality is that most practices don't have a structured system in place to maximize this powerful growth channel. I'll walk you through why referrals matter so much, the data behind their impact, and — most importantly — how you can create a referral engine that consistently brings in high-quality clients and strengthens your reputation in the community. We'll start by talking about the foundation: delivering remarkable client experiences that naturally inspire word-of-mouth. I'll share actionable ideas for creating those memorable “wow” moments, from handwritten thank-you notes to personalized video messages and unique welcome gifts. Then, I'll break down how to skillfully and confidently ask for referrals without feeling awkward or “salesy,” including scripts and open-ended questions that actually get results. Plus, I'll cover how to make referrals easy and trackable — using everything from referral cards to digital tools and pre-written messages your clients can share with friends. But it doesn't stop there. I'll dive into designing compelling referral incentives that motivate both your clients and their friends, and I'll show you how to expand your referral network beyond just clients by partnering with local businesses like groomers, trainers, and pet stores. We'll also discuss the importance of following up and recognizing your top referrers, tracking and optimizing your program, and getting your whole team on board for maximum impact. To top it off, I'll share ideas for running referral campaigns and events that really boost engagement and excitement. By the end of this episode, you'll have a step-by-step blueprint for building a referral program that's not only effective but also sustainable for the long haul. Whether you're just getting started or looking to take your existing program to the next level, you'll find practical strategies you can implement right away. If you have your own referral success story or need help getting started, I'd love to hear from you — let's work together to build thriving veterinary practices!

Discover the financial metrics that separate profitable veterinary practice investments from money pits. Learn how to evaluate equipment values, client retention rates, and revenue patterns before making your move.To learn more, visit: https://roatanrealestatetours.com/roatan_clinic Roatan Real Estate Tours City: Roatán Address: 7 Grand Keyhole Website: https://roatanrealestatetours.com Phone: +504-9938-3561 Email: michelle@roatanrealestatetours.com

Many veterinary teams have one: the colleague who runs to management about every minor mistake or late trash bag. But when does necessary reporting turn into destructive tattling? This week on The Veterinary Viewfinder, Dr. Ernie Ward and Beckie Mossor, MPA, RVT, unpack one of the profession's most frustrating dynamics: coworkers who undermine team culture by excessive fault-finding. Hosts Dr. Ward and vet tech Beckie Mossor examine how tattletale behavior often stems from insecurity, perfectionism, or even underlying issues like OCD, yet still chips away at psychological safety and trust. They discuss the difference between legitimate reporting and gossip, and why managers must address patterns early before morale collapses. Ignoring the issue doesn't make it go away; it drives good employees out while problem behavior festers. Listeners will learn practical strategies, such as anonymous “concern boxes,” structured feedback models (SBI: Situation, Behavior, Impact), and defining gossip as “talking to someone who can't solve the problem.” The hosts also share real-life examples where unchecked tattling escalated into fractured teams, cover-ups, and even departures of top performers. Whether you're a manager navigating a chronic complainer or a technician tired of walking on eggshells, this episode offers valuable insights and practical tools to help you reclaim a healthier clinic culture. Because in veterinary medicine, trust isn't optional; it's the foundation of patient care. #VeterinaryPodcast #VetMed #VetClinicLife #VetTechLife #VeterinaryLeadership #ClinicCulture #TeamMorale #FeedbackMatters #NoMoreTattletales #StopTheGossip #HealthyWorkplace #VeterinaryCommunity

Medical records have historically been one of the biggest time drains and stressors in veterinary practice. AI notetakers, also called scribes or transcription tools, are changing that.I share stories from my ER career and financial planning work, along with insights from veterinarians in the Debt-Free Vets Facebook group, on how these tools save time, improve accuracy, and reduce late-night record writing. You'll also hear strategies that can help when AI isn't an option.Veterinarians describe how AI notetakers have transformed their daily workflow—helping them juggle multiple cases, keep up with busy shifts, and finally stop staying late just to finish records.Highlights include:The challenges of managing medical records in busy clinical settingsHow AI notetakers can save time, reduce errors, and boost efficiencyWhat veterinarians are saying about their favorite toolsThe cost of an AI notetaker - and why it may be worth paying for yourself if your hospital won'tOther efficiency tools, including human scribes and TextExpanderWhether you're curious about AI notetakers, overwhelmed by incomplete records, or just looking for ways to reclaim your time, this conversation offers real-world insights into how these tools are changing veterinary practice.Links and Resources:Debt-Free Vets Facebook groupThread in Debt-Free Vets on AI notetakersInterested in vet-specific financial planning? Schedule a free intro call or email meredith@allvetfinancial.com

In this episode of the VetMed Mind, Rachel Teichberg sits down with Dr. Jason Coe & Dr. Jane Shaw to explore the art and science of building stronger client relationships.Dr. Jane Shaw, a Professor at Colorado State University, is a leading expert in veterinarian-client-patient communication and clinical interviewing. Dr. Jason Coe, Professor at the Ontario Veterinary College and VCA Canada Chair in Relationship-Centred Veterinary Medicine, has spent two decades advancing communication, primary care, and the human-animal bond. Together, they bring a unique blend of expertise and insight, sharing highlights from their 2024 book, Developing Communication Skills for a Veterinary Practice, to help you build stronger client relationships and a more compassionate practice.To learn more about Dr. Coe & Dr. Shaw's passions in life and work:Check out their book - https://www.wiley.com/en-us/Developing+Communication+Skills+for+Veterinary+Practice-p-9781119382713Follow Dr. Shaw's LinkedIn - https://www.linkedin.com/in/jane-shaw-0785866/Follow Dr. Coe's LinkedIn - https://www.linkedin.com/in/jason-b-coe-690190262/?originalSubdomain=caThe VetMed Mind is a podcast project about sharing inspirational stories, lessons, and successes from the fantastic people of the veterinary industry.

In this episode, Andrea and David sit down with Dr. Marisa Brunetti, Chief Veterinary Officer and practicing veterinarian at IndeVets. A passionate lifelong learner, Dr. Brunetti shares how she empowers emerging leaders in the veterinary field—equipping them with the tools, mindset, and confidence to continue growing both personally and professionally.   So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!

In this episode, I'm diving deep into one of the most important topics for veterinary practice owners and managers as we head into 2025: how to build a predictable, measurable, and scalable client acquisition system. If you've been feeling the pressure from economic uncertainty, changing pet owner behaviors, and the ever-growing competition from corporate groups, you're not alone. I know firsthand how stressful it can be when your appointment book is packed one week and then unexpectedly quiet the next. The days of “if you build it, they will come” are long gone, and it's time to get proactive about filling your schedule with the right clients. In this episode, I break down the three pillars that every modern veterinary practice needs to thrive: targeting, tracking, and scalability. I'll walk you through how to identify and attract your ideal clients—those who truly value your services and fit your practice culture — using data from your PIMS and advanced targeting tools. We'll talk about how to make your marketing efforts measurable, so you know exactly which campaigns are driving results (and which ones aren't), using tools like call tracking, UTM parameters, and Google Analytics. And most importantly, I'll share strategies for scaling your client acquisition so you can grow your practice predictably, avoid the feast-or-famine cycle, and respond quickly to slow periods with confidence. Whether you're just starting to build your marketing system or looking to refine what you already have, I'll also cover common pitfalls to avoid — like overcomplicating your campaigns, relying on gut feelings instead of data, and missing out on key tracking opportunities. By the end of this episode, you'll have actionable steps to audit and improve your client acquisition process, plus expert recommendations to help you future-proof your practice. So grab a notebook, tune in, and let's get your veterinary practice set up for measurable, sustainable growth in 2025 and beyond!

In this conversation, Dr. Jennifer Welser shares her journey from a practicing ophthalmologist to a transformative leader in veterinary medicine. She discusses her role at Arista Advanced Pet Care, where she empowers veterinarians to become business owners and emphasizes the importance of communication, coaching, and technology in veterinary care. Dr. Welser also reflects on her experiences in corporate leadership at Mars Veterinary Health and the challenges and rewards of navigating the veterinary profession. In this conversation, Jennifer Welser discusses her journey in veterinary medicine, emphasizing the importance of relationships, the vision for her company Arista, and the integration of technology in veterinary practices. She shares insights on the evolving landscape of veterinary ownership and the future of specialists, while also highlighting the significance of innovation and entrepreneurship in the field. The discussion reflects on personal growth, leadership, and the balance between professional responsibilities and personal fulfillment. Chapters 00:00 From Practice to Leadership: A Journey in Veterinary Medicine 07:06 The Impact of Ownership on Veterinary Professionals 13:37 Selecting the Right Veterinarians for Leadership Roles 21:18 Navigating the C-Suite: Communicating in a Non-Veterinary World 30:03 Navigating Challenges in the Veterinary Industry 36:17 Transitioning to Leadership Roles in Veterinary Medicine 36:44 New Chapter 42:25 Building Connections and Relationships in Veterinary Leadership 44:00 The Vision and Model of Arista Veterinary Group 49:38 Innovative Leadership and Ownership Models in Veterinary Practices 58:01 Optimizing Workflow in Veterinary Care 01:03:34 Understanding Client Goals in Veterinary Medicine 01:09:46 Innovative Ideas and Inventions in Veterinary Practice 01:16:11 Balancing Multiple Ventures and Finding Joy 01:21:40 Embracing Your Voice in Veterinary Medicine 01:23:15 DVM Off Script Closer.mp3 Arista Advanced Pet Care: https://aristapetcare.com/  Instinct: https://instinct.vet/  Jennifer Welser Linkedin: https://www.linkedin.com/in/jenniferwelser-dvm-dacvo/  Jennifer's Bed and Breakfast: https://www.bakerbayretreat.com/ Submit experiences you would like us to unpack in our Lead By Example episodes here: choosepeoplelovepets@outlook.com  Follow for more:  FB: https://www.facebook.com/profile.php?id=61556480229406&mibextid=LQQJ4d  IG: https://www.instagram.com/choosepeoplelovepets?igsh=MTVzZjc4ZHE4MWd2NQ%3D%3D&utm_source=qr  LI: https://www.linkedin.com/company/choose-people-love-pets/ 

Want to feel more confident reading dental x-rays? Join our FREE training on radiographic interpretation! https://ivdi.org/rad Ready to elevate your veterinary dentistry skills? Request an invite to the Veterinary Dental Practitioner Program: https://ivdi.org/inv  --------------------------- Host: Dr. Brett Beckman, DVM, DAVDC, FAVD In this episode, we tackle key aspects of surgical extractions and radiographic interpretation. Learn practical tips to enhance your dental procedures and improve patient outcomes. What You'll Learn: ✅ How to determine the best time to perform an extraction. ✅ Proper patient positioning for comfortable and efficient extractions. ✅ Optimal incision placement for effective flap creation. ✅ Correct instrument handling, from scalpel to diamond bur. ✅ Techniques for successful root tip removal. ✅ How to approach radiographic interpretation. ✅ Treatment options based on owner compliance and bone loss severity. ✅ The importance of curettage and hyaluronic acid in periodontal defect management. Key Takeaways: ✅ Knowing when to extract is crucial for efficient case management. ✅ Patient positioning significantly impacts extraction ease. ✅ Proper debridement of granulation tissue is essential for preventing disease progression. ✅ Owner compliance plays a vital role in determining treatment success. ✅ Hyaluronic acid can be a valuable tool in managing minor bone loss. --------------------------- What are your biggest challenges with surgical extractions? Share your thoughts and questions in the comments below! --------------------------- veterinary dentistry, surgical extractions, radiographic interpretation, vet dental show, Brett Beckman, DVM, DAVDC, FAVD, periodontal disease, dental extractions, veterinary education, veterinary CE, IVDI, dental radiography, root tip removal, hyaluronic acid, curettage, bone grafting, veterinary practice, general practice, veterinary technician

Send us a textLife insurance is about more than just replacing income — especially for veterinary practice owners. In this episode of The Smarter Vet Podcast, Tom Seeko and CJ Burnett break down the five key insurable interests every practice owner should understand: human life value, business value, key person coverage, outstanding debts and mortgages, and estate planning strategies. You'll learn how each of these plays a role in protecting your practice, securing your family's future, and ensuring your business can thrive even during unexpected challenges. Tune in to discover how proper risk management through life insurance can help you build a more resilient and confident financial future.Smarter Vet Podcast-https://flveterinaryadvisors.com/smarter-vet-financial-podcast/Watch the no cost 5 part video course to review your finances and see where you could be doing better in your finances. 5 Foundational Steps to Financial Balance Video Course-http://series.flvetadvisors.com/Find out what you could be overlooking within your practice by taking our brief assessment Test My Personal Financial IQ-https://flveterinaryadvisors.com/personal-test/Sign up for a complimentary phone call to talk about how to get better use of all the cash inside your practice. Schedule a time-https://flveterinaryadvisors.com/contact-usCheck out our social media channels Facebook-https://facebook.com/flvetadvisors LinkedIn-https://linkedin.com/company/flvetadvisors YouTube-https://www.youtube.com/channel/UCAK-PzGDIch3vzKiAjWVrQQ

In this episode, we break down the real meaning of branding and why it's the sum of every experience, every touchpoint, and every memory people have with your practice. Danielle shares some fantastic insights on how to go beyond just visuals—like logos and colors—and focus on the details that truly matter, from the way your team answers the phone to the scent in your waiting room. We talk about the three core branding questions every practice owner should ask before even thinking about design: What problem do you solve? How do you solve it differently? And who do you solve it for? Danielle also walks us through how to find your emotional core by channeling your “inner toddler” and asking “why” until you get to the heart of your brand's purpose. We also dive into the importance of backing up your brand promises with real action, the difference between brand promises and core values, and why being authentic and consistent is key to building trust with both clients and your team. Danielle shares some great examples of employer branding, showing how practices can attract the right team members by being clear about who they are—and who they're not. We cover how to maintain brand consistency as you scale, the importance of ongoing brand management, and how to keep your messaging human and specific in the age of AI. If you're wondering when to start thinking about branding, Danielle's advice is clear: the sooner, the better—ideally before you even open your doors. We also talk about why it's okay (and actually necessary) to be picky about the clients you attract, and how serving everyone can actually hurt your brand in the long run. Whether you're just starting out or looking to take your practice's brand to the next level, this episode is packed with actionable tips, real-world examples, and expert advice to help you build a veterinary brand that resonates and endures. Tune in to learn how to create a brand that's more than just a logo—it's a lasting promise to your clients, your team, and your community.

In this episode of Choose People Love Pets, host Brianna Armstrong interviews Dr. Jack Murray, a recent veterinary graduate who has successfully navigated a non-traditional career path. Dr. Murray shares his journey of paying off student loans in just 10 months, launching a luxury dog crate company, and providing in-home euthanasia services. The conversation explores themes of entrepreneurship, emotional resilience in veterinary practice, and the importance of supportive relationships. Dr. Murray emphasizes the need for veterinarians to challenge traditional career paths and pursue what truly brings them joy and fulfillment. Dr. Jack Murray LinkedIn: https://www.linkedin.com/in/jack-murray-3b2303237/ Murray Kennel Company: https://murraykennelcompany.com/password  Follow for more:  FB: https://www.facebook.com/profile.php?id=61556480229406&mibextid=LQQJ4d  IG: https://www.instagram.com/choosepeoplelovepets?igsh=MTVzZjc4ZHE4MWd2NQ%3D%3D&utm_source=qr  LI: https://www.linkedin.com/company/choose-people-love-pets/  Chapters 00:00 Introduction to Dr. Jack Murray's Journey 02:51 Pursuing Dreams and Passion Projects 05:29 Navigating Emotional Well-being in Veterinary Medicine 08:33 Exploring Non-Traditional Veterinary Paths 11:39 The Gratitude of In-Home Euthanasia 14:21 Balancing Work and Life as a Relief Veterinarian 17:05 Transitioning from General Practice to Relief Work 19:58 Building Confidence in Veterinary Practice 23:04 Financial Strategies for New Graduates 25:56 The Importance of Mentorship and Support 28:55 Launching the Murray Kettle Company 32:21 From Idea to Prototype 39:06 Navigating the Challenges of Entrepreneurship 45:11 Embracing Change and Overcoming Fear 50:05 Financial Freedom and Smart Investments 01:04:13 Redefining Success in Veterinary Medicine

Caffeinators, this is a HEAVY episode. But it is one you ABSOLUTELY need to tune in to. You may remember our episode with Kelly Foltz from 2023 where she touched on the idea of futile care and has since been involved in researching this topic (link below). In this most recent discussion we try to define and label this idea, which proves to be very tricky and as yet is still undecided. But the fact remains, as evidenced by her research, we all have, or will, experience futile care in veterinary medicine. That "why are we doing this" patient. This episode starts that discussion and hopefully many more because we need to be preparing all future veterinarians and credentialed technicians for this. We need to learn to identify it, talk about it, and develop steps to mitigate it because it is not going away. DO NOT miss this episode. Show Links: The first paper by Peterson et al focused on clinicians: https://avmajournals.avma.org/view/journals/javma/260/12/javma.22.01.0033.xml   The paper I co-authored focused on technicians: https://avmajournals.avma.org/view/journals/javma/263/4/javma.24.10.0659.xml; published this year.   Today's Veterinary Practice article, may be more accessible than the research papers: https://todaysveterinarypractice.com/practice-management/recognizing-futile-care-in-veterinary-medicine/   Hastings Center For Bioethics article by Dr. Peterson and Dr. Boyd: https://www.thehastingscenter.org/veterinarians-often-provide-futile-care-doing-so-comes-at-a-cost/   Marie Holowaychuk blog post: https://marieholowaychuk.com/2022/08/03/futile-care-and-the-impact-on-wellbeing-in-veterinary-medicine/   Practical Bioethics from 2023: https://www.practicalbioethics.org/whats-new/three-definitions-of-medical-futility-and-how-to-balance-them/   Human paper from 2005: https://pubmed.ncbi.nlm.nih.gov/16159066/   AMA paper from 2007: https://journalofethics.ama-assn.org/article/medical-futility-legal-and-ethical-analysis/2007-05 Our Links: Check out our sponsor https://betterhelp.com/vettechcafe for 10% off your first month of therapy Follow us on Facebook: https://www.facebook.com/vettechcafe Follow us on Instagram: https://www.instagram.com/vettechcafepodcast Follow us on LinkedIn: https://www.linkedin.com/company/vet-tech-cafe Like and Subscribe on YouTube: https://www.youtube.com/channel/UCMDTKdfOaqSW0Mv3Uoi33qg Our website: https://www.vettechcafe.com/ Vet Tech Cafe Merch: https://www.vettechcafe.com/merch If you would like to help us cover our podcast expenses, we'd appreciate any support you give through Patreon. We do this podcast and our YouTube channel content to support the veterinary technicians out there and do not expect anything in return! We thank you for all you do.

Lisa Grulke and Cat Munson - Animal Center for Emergency and Specialty (ACES) On the Reality of Working in Veterinary Medicine: "You're gonna have to talk with the family that can't necessarily afford to take care of their animal all the time. You're gonna have to lift a 80 pound dog. There's just certain things where we can make your life easier and better financially, but there's certain things that are just part of the job." The veterinary field is a challenging one.  For those that are working in the field, you need to work with animals that cannot necessarily tell you what hurts.  On the same side, they are communicating with the variety of pet owners.  Another significant issue comes down to the money.  Many people have left the veterinary profession for other, arguably easier, jobs for similar pay. The veterinary field is a business that requires the love of pets to be accepted as part of the reason you are in the field. Add onto the issue of growing demand as populations climb and pet ownership grows along with it and the declining or typically static existence of veterinary care facilities makes the business of veterinary medicine interesting, to say the least. Lisa Grulke and Cat Munson saw the need, and decided to build from scratch a veterinary practice of their own, the Animal Center for Emergency and Specialty (ACES) in Madison, Wisconsin.  They went full in with a new building, new equipment and processes for everything gained through their individual veterinary paths. Listen as Lisa and Cat explain how they got to be the admirable veterinary entrepreneurs they are and how they came to make the decisions they did.  The process was seemingly clinical in execution and the result has been nothing shy of amazing. Enjoy! Visit Lisa and Cat at: https://acesvetmed.com/     Podcast Overview: 00:00 Following My Husband's Career Path 06:02 Career-Specific Tracking Schools 08:36 Farm Production Challenges 11:37 Wildlife Conservation Career Challenges 14:48 Veterinary Staff Shortages Escalate 17:31 "Valuing Licensed Technicians' Worth" 20:59 Building Trust Through Relief Work 24:34 Evening Urgent Care Focus 26:34 Demographic Survey for Market Analysis 29:26 Collaborative Emergency Care During Pandemic 33:33 Chemotherapy Misunderstanding Explained 37:14 Optimizing Veterinary Clinic Layout 39:22 Building Transformation Insight 45:24 Networking Through University Program 46:07 Overconfident Small Business Owners 50:46 Relying on Unreliable Fax Machines 55:25 Office Troubleshooting & Cloud Solutions Podcast Transcription: Speaker [00:00:00]: I got into an argument with one of my friends on the playground and said, screw this. I'm not working with people because people are awful. And so then I was like, well, I'm gonna work with animals instead. And I stuck with it. Speaker [00:00:12]: You have found Authentic Business Adventures, the business program that brings you the struggle stories and triumphant successes of business owners across the land. Downloadable audio episodes can be found in the podcast link found@drawincustomers.com we are locally underwritten by the bank of Sun Prairie, and today we're welcoming, preparing to learn from Cat and Lisa of ACEs Veterinary. So, Cat and Lisa, how is it going today? Speaker [00:00:37]: Good. Speaker [00:00:37]: Pretty good. A little bit tired, but we're good. Speaker [00:00:40]: We're here. Speaker [00:00:41]: Let's start out with foundation. Tell us what ACEs is. Speaker [00:00:44]: So ACEs, or Animal Center for Emergency and Specialty, is a brand new after hours urgent care in the Madison area. We also have oncology during the week. But our primary focus and where it was born from was extending the reach and availability of care for sick or injured pets. Speaker [00:01:03]: All right, does ACEs stand for something? It's an acronym, right? Speaker [00:01:07]: Yep, yep, yep. All right,

Send us a textVeterinary teams are complex systems where communication, shared goals, and mutual respect directly impact workplace satisfaction and staff retention. In this enlightening conversation, researchers Natasha Janke and Jason Coe reveal groundbreaking findings on the power of relational coordination in veterinary practice.Originally developed in the airline industry to understand Southwest Airlines' exceptional performance, relational coordination has transformed healthcare delivery across multiple fields. Now, for the first time, this powerful framework has been applied to veterinary medicine with remarkable results. Natasha explains that relational coordination thrives in environments characterized by time pressure, uncertainty, and interdependence between roles—a perfect description of the veterinary workplace.Their research demonstrates significant positive associations between relational coordination and healthier psychological workplace climate, increased job satisfaction, and perhaps most critically for practices struggling with staffing challenges, reduced intention to leave. By focusing on seven core components—frequent, timely, accurate, and problem-solving communication, alongside shared goals, shared knowledge, and mutual respect—veterinary teams can transform their workplace culture.Dr. Coe's twenty-year journey pursuing this research reveals how veterinary practices can use relational coordination as a diagnostic tool to identify specific areas for improvement rather than implementing broad, sweeping changes. The visual mapping of role interdependencies provides practice leaders with clear insights into team dynamics that might otherwise remain invisible. Both researchers emphasize the importance of including clients in the relational coordination framework, recognizing pet owners as essential members of the veterinary healthcare team.Listen now to discover how strengthening your team's relational coordination could revolutionize your practice culture, improve staff retention, and ultimately enhance patient care. The evidence is clear—how we work together truly matters for everyone involved in veterinary medicine.JAVMA article: https://doi.org/10.2460/javma.24.09.0570INTERESTED IN SUBMITTING YOUR MANUSCRIPT TO JAVMA ® OR AJVR ® ? JAVMA ® : https://avma.org/JAVMAAuthors AJVR ® : https://avma.org/AJVRAuthorsFOLLOW US:JAVMA ® : Facebook: Journal of the American Veterinary Medical Association - JAVMA | Facebook Instagram: JAVMA (@avma_javma) • Instagram photos and videos Twitter: JAVMA (@AVMAJAVMA) / Twitter AJVR ® : Facebook: American Journal of Veterinary Research - AJVR | Facebook Instagram: AJVR (@ajvroa) • Instagram photos and videos Twitter: AJVR (@AJVROA) / Twitter JAVMA ® and AJVR ® LinkedIn: https://linkedin.com/company/avma-journals

Dr. Jill Clark is on a mission — not to maintain the status quo, but to revolutionize veterinary medicine. In this episode, she shares her winding path from the film industry to founding Ignite, why she's fiercely dedicated to elevating veterinary receptionists, and how she's learned to lead with honesty, integrity, and courage. We talk about: The “frozen chicken” moment that launched her vet med career Why CSRs deserve education, recognition, and investment How to fire with compassion — and why it matters Creating cultures where people stay, grow, and thrive The power of magical moments in client experience This episode is packed with wisdom for anyone who cares about leadership, culture, and doing vet med better. Chapters 00:00 Introduction and Personal Connections 03:05 Mission and Revolution in Veterinary Medicine 05:59 Elevating Veterinary Receptionists 09:02 The Importance of Education in Veterinary Practices 12:01 Career Path and Transition to Veterinary Medicine 21:05 Lessons from the Film Industry 28:02 Leadership and Accountability in Veterinary Medicine 35:11 The Importance of Honest Conversations 39:25 Building a Strong Team Culture 41:27 Hiring for Cultural Fit 46:11 Interviewing Strategies for Success 49:52 Creating Exceptional Client Experiences 01:04:54 The Journey of Building Ignite 01:15:46 Expanding Horizons: Innovative Learning Solutions 01:21:40 Setting Boundaries: Preventing Burnout in Veterinary Practice 01:26:18 Cultivating Culture: The Importance of Hiring 01:30:15 Navigating Leadership: The Art of Firing 01:36:02 Core Values: Building a Strong Team Culture Follow for more:  FB: https://www.facebook.com/profile.php?id=61556480229406&mibextid=LQQJ4d  IG: https://www.instagram.com/choosepeoplelovepets?igsh=MTVzZjc4ZHE4MWd2NQ%3D%3D&utm_source=qr  LI: https://www.linkedin.com/company/choose-people-love-pets/ 

In this episode, Andrea and David chat with Dr. Dani Rabwin, DVM, founder, owner, and CEO of Ready, Vet, Go! Together, they talk about the importance of mentorship in veterinary medicine, not just in the clinical setting but in critical thinking and mental health aspects as well. Dr. Rabwin's mentorship program has proved to be beneficial not only for newly graduated veterinarians but for the mentors in the program as well, who have been in the veterinary field for 20-plus years! Her remote programs are designed to build confidence, competence, and connection to help achieve long-term career success. So, grab your coffee or pour a glass of wine, and join us for an engaging conversation. Stay happy and sane!   Guest Links: https://www.linkedin.com/in/dani-rabwin-dvm-18034b217/ https://readyvetgo.co/   Our Links: Website: https://www.pawsitiveleaders.com/   FB: https://www.facebook.com/PAWSitiveLeaders   IG: https://www.instagram.com/pawsitiveleaders/   Furpaws Consulting: https://www.furpawsconsulting.com/   Andrea Crabtree-Wood (Host) LinkedIn: https://www.linkedin.com/in/andrea-crabtree-bs-cvpm-sphr-phrca-ccfp-fear-free-000a7985/  David Liss (Host) LinkedIn: https://www.linkedin.com/in/david-liss-mba-cvpm-rvt-6915743b/ To learn more about our social media: http://www.dogdaysconsulting.com   LinkedIn: https://www.linkedin.com/in/rhondabellcvpm/  

Dr. Lisa Pinn McFaddin was raised in the Baltimore, Maryland area. She identified at an early age that she wanted to be a Veterinarian.She earned her Bachelor's Degree in Biology from Kenyon College in 2003 and her DVM from the Virginia-Maryland Regional College of Veterinary Medicine in 2007. Afterwards, she did a Small Animal Rotating Internship in Small Animal Medicine and Surgery in a private specialty hospital in the Chicagoland area.After her Internship, she worked in both Emergency and General practice as well as doing Relief work in the Chicagoland area. Looking for a new challenge, she earned her CVA from Chi University in 2013, followed by her Graduate Diploma in Veterinary Chinese Herbal Medicine from CIVT in 2015. She also is certified in Food Therapy from Chi University, and in Veterinary Spinal Manipulative Therapy as well as Veterinary Massage and Rehabilitation Therapy from the Healing Oasis.She moved back to Virginia in 2014 and worked in a few practices there before settling into her current position at Caring Hands Animal Hospital in Bristow, Virginia.Please enjoy this conversation with Dr. Lisa Pinn McFaddin as we discuss her education, work history, holistic training, her service on the AHVMA Board, and her book "Integrative Medicine in Veterinary Practice."

Send us a textSelling a veterinary practice is a major decision that requires careful planning and strategy. In this episode, Tom Seeko, co-founder of Florida Veterinary Advisors, sits down with Bill Murray, founder of Wiklow Healthcare Advisory, to discuss the evolving landscape of practice sales. With 25 years of experience in the veterinary industry—primarily in lending—Bill now helps veterinarians navigate their exit strategies.From financial readiness to understanding the emotional side of selling, they break down key factors every practice owner should consider. Whether you're thinking about selling in the near future or just starting to plan your exit, this conversation offers valuable insights on maximizing practice value, avoiding common pitfalls, and ensuring a smooth transition for your team and clients.Find Wicklow Healthcare Advisory on LinkedinFind Bill on LinkedinFind Wicklow Healthcare Advisory on XDiscover our book “Unleashed: The Financial Clarity Every Veterinarian Needs”Buy Now: Book – Unleashed | Florida Veterinary Advisors—–Extra resources galore!Listen to more episodes: https://flveterinaryadvisors.com/smarter-vet-financial-podcast/Watch the no cost 5 part video course to review your finances and see where you could be doing better in your finances.5 Foundational Steps to Financial Balance Video Course-http://series.flvetadvisors.com/Find out what you could be overlooking within your practice by taking our brief assessmentTest My Personal Financial IQ-https://flveterinaryadvisors.com/personal-test/Sign up for a complimentary phone call to talk about how to get better use of all the cash inside your practice.Schedule a time-https://flveterinaryadvisors.com/contact-usCheck out our social media channelsFacebook-https://facebook.com/flvetadvisorsLinkedIn-https://linkedin.com/company/flvetadvisorsYouTube-https://www.youtube.com/channel/UCAK-PzGDIch3vzKiAjWVrQQ

In our latest episode, I had the pleasure of diving deep into the world of email marketing with some fantastic guests from Family Pet Health. Joining me were Michael Shirley, co-owner of Family Pet Health, Stephen Shirley, their Director of Operations, and Haley Cameron, who handles social media and public outreach. We explored how veterinary practices can harness the power of email marketing to not only attract new clients but also engage and retain existing ones. This episode is packed with actionable insights that any veterinary practice can implement to boost their email marketing game. We kicked things off by discussing the current state of email marketing at Family Pet Health. Michael shared how their email efforts have been somewhat sporadic, primarily focusing on informational content. However, they've recently ramped up their email frequency, sending out more emails in the last few months than they did in the previous nine months combined. The challenge, as Michael pointed out, has been incorporating strong calls to action in these emails. We then delved into their specific goals, like increasing dental compliance and raising awareness about their fear-free certification. Stephen highlighted the ongoing challenge of improving heartworm compliance, emphasizing the need for better communication with clients. We also touched on the tools they're using, like Pet Desk and Mailchimp, and how they plan to leverage these platforms more effectively. One of the key takeaways from our conversation was the importance of setting clear expectations with clients regarding email frequency and content. We discussed strategies like welcome sequences for new subscribers, win-back sequences for lapsed clients, and nurturing emails that provide valuable information while encouraging action. Michael stressed the need for educational content that guides clients on the next steps, whether that's booking an appointment or learning more about specific services. Haley shared her experiences with community outreach events and how email marketing plays a crucial role in promoting these initiatives. We wrapped up by discussing the value of client feedback and how being responsive can help create a collaborative relationship with clients. Overall, this episode is a treasure trove of practical advice for any veterinary practice looking to enhance their email marketing efforts.

In this episode, I sit down with Dr. Tyler Troop of Performance Equine Associates for a down-to-earth conversation about life as a performance horse veterinarian. Dr. Troop shares his journey—from tackling the challenges of vet school to working with some of the top equine athletes in the industry. We dive into the realities of equine sports medicine, the latest advancements in keeping horses performing at their peak, and the dedication it takes to care for these incredible athletes. Dr. Troop's passion for his work is clear, and his practical, no-nonsense approach makes this a must-listen for anyone in the horse world. Whether you're in the industry or just love a good horse story, this episode is packed with insight, and real-world experience. Chapters: 00:00 Introduction 01:55 Passion for Guitars and Collecting 03:45 Transitioning to Veterinary Medicine 09:41 The Challenges of Vet School 19:05 Overcoming Struggles and Finding Purpose 28:39 Becoming a Veterinarian and Clinic Ownership 30:20 Choosing the Path of Equine Veterinary Medicine 39:05 The Challenges of Diagnosing Non-Verbal Patients 44:35 The High Stakes of Veterinary Medicine 51:00 The Emotional Rewards of Equine Care 57:48 Lessons Learned and Misconceptions in Veterinary Practice 01:02:20 Navigating Bad Advice and Personal Relationships 01:04:14 Evolution of Equine Care: Past vs Present 01:09:22 The Role of Technology in Equine Medicine 01:11:31 Therapies and Supplements: What Works? 01:13:52 The Comparison Game: A Personal Journey 01:15:45 Advice for Aspiring Veterinarians 01:19:28 Finding Your Why in Veterinary Medicine Enjoy the show!! This episode is brought to you by Kimes Ranch: https://kimesranch.com and Kerry Kelley Bits and Spurs: https://kerrykelleyspurs.com