Podcasts about quality service

Ever wonder how to maneuver the tricky world of family-owned landscaping businesses? Join us as we dive into the captivating journey of Jake Malone from Malone's Landscaping, exploring how second-generation leadership can evolve a company while overcoming the challenges of family dynamics. Discover how Jake and his team have mastered the art of maintaining high-quality installations, leveraging innovative management systems, and expanding into new branches without losing their unique company culture. Whether you're dealing with family business dynamics or considering expansion, this episode is packed with actionable insights and inspiration. THE BIG IDEA:  Trust the process and keep progressing forward. KEY MOMENTS: [04:25] Family Dynamics and Business Mentorship [08:10] Streamlining Process and Accountability [10:52] Quality Service with Strong Communication [15:22] Seasonal Staff Redistribution Strategy [16:21] "Maintaining Family Business Culture" [22:00] "End-of-Month Momentum Strategy" [23:49] Optimizing Operations with Forecasting [28:10] "Lessons from Difficult Clients" [31:34] Embrace Pain for Rare Success QUESTIONS WE ANSWER How can family dynamics impact a family-owned business? What are the benefits of implementing a strong business process in landscaping? How do you maintain quality standards in a landscaping business as it grows? What is the role of sports in developing work ethic and teamwork? How do you handle the transition of a family business to the next generation? What are the challenges of opening a new branch for an existing business?  

Want to grow this season, but want to be careful about balancing growth with retaining a good reputation, healthy profits, and your sanity? This episode is for you.   My socials: YouTube channel: https://www.youtube.com/@Caleb__trung Instagram: https://www.instagram.com/caleb__trung Facebook: https://www.facebook.com/calebtnguyen

Let me take you on a trip to the old country, back to 1843. Thats where our story today starts. Nestled in the Tennessee landscape is Old Dominick. This was an excellent episode with Clark. Hope you find value in it. And we have a coupon code to use you wanna buy a bottle for yourselfhttps://bit.ly/od-whiskey-shaman code: whiskeyshaman25Olddominick.comTexaswhiskeyfestival.comBadmotivatorbarrels.com/shop/?aff=3https://www.instagram.com/zsmithwhiskeyandmixology?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==1843Domenico Canale is born in San Pietro di Rovereto on the Italian Riviera. A year after his birth, three of his mother's brothers leave for America, settling in Memphis, where they start a successful wholesale grocery business that includes liquor and wine.1859DOMENICO CANALE ARRIVES IN AMERICASixteen-year-old Domenico Canale sails for America, landing in New Orleans after a 65 day-long voyage. From there, he travels up the Mississippi to Memphis, Tennessee where he worked for his uncle, Abraham Vaccaro, running a modest fruit cart up and down the streets of Memphis.1866Canale formally establishes food wholesaler D. Canale & Co., and sets up operations in a warehouse at 8 Madison St. near Front. Among its offering is a whiskey, sold in ceramic jars and bottles, that Canale names Old Dominick.1880Canale develops the Dominick Toddy, a bourbon-based cordial with fruity overtones that must have spoken to the former fruit stand operator. It was described as the “one of which we are the proudest” and its label featured the now iconic Dominicker Rooster.1919Just three days before the ratification of the 18th Amendment to the United States Constitution, better known as Prohibition, Domenico Canale passes away at the age of 75 in his Midtown home.1921During Prohibition, Domenico's eldest son, John Dominick Canale, expanded D. Canale's food and product operations. With distribution up and down the Mississippi from Chicago to the Gulf of Mexico, as far east as Atlanta, and west into Indian Territory, it was one of the largest grocery distributors in the region.1933By the time Prohibition was repealed in 1933, D. Canale and Company was operating the largest refrigerated warehouses in Memphis, which caught the attention of Anheuser-Busch. Most beer at the time was unpasteurized and had to be refrigerated, as a result of their refrigeration and an established distribution footprint, D. Canale was awarded exclusive regional distribution rights for Anheuser-Busch beers.1965A young John D. Canale, Jr. becomes President of D. Canale following his father's untimely death. A graduate of Yale and a Lieutenant in the Navy, John D., known by many as “The Bear”, led D. Canale into some of its most prosperous years by diversifying into institutional food and banking. He conceived of the company bywords, “Quality Products, Quality Service, by Quality People,” which we remember to this day.1982John D. Canale Jr and his wife, Peggy, had two sons; John D. Canale III and Chris W. Canale. Planning for future generations, John D. Canale Jr. spun both the food business and the beer business out from under the parent company D. Canale and Company in 1982, thereby creating D. Canale Food Services, Inc., and D. Canale Beverages, Inc.1999After 125 years of continuous operation, D. Canale Food Services is sold. At the 125th Anniversary celebration, a grateful John D. Canale Jr. reminded his friends, family, customers, and the company's hundreds of employees that “Quality and Service are remembered long after the price is forgotten.” With the beverage industry trending towards craft beer, wine and spirits, the family sold D. Canale Beverages at its peak in 2010.

If you need a replacement shingle or metal roof in League City, Dickinson, Santa Fe, or Friendswood, contact the trusted local team at Galveston County Roofing (409-419-6108) for a free inspection and estimate. Go to https://galvestoncountyroofing.com/ for more information. Galveston County Roofing City: Kemah Address: 808 Anders Ln Website: https://galvestoncountyroofing.com/

If you're looking for high-quality roofing repairs or replacements in Kansas City, Raytown-based Overton Contracting (816-493-2199) is a licensed and insured contractor that offers factory warranties on industry-leading materials. Go to https://overtoncontractingco.com for more information. Overton Contracting City: Raytown Address: 11705 E State Rte 350 C Website: https://overtoncontractingco.com

If you're looking for reliable and affordable roofing inspections, repairs, or replacements in the Loveland region of Colorado, Gold Roofing, Inc. (970-593-3080) is the only number you'll ever need to remember. Go to https://goldroofing.com/ for more information. Gold Roofing Loveland City: Loveland Address: 1424 E Eisenhower Blvd Website: https://goldroofing.com/

Welcome to the Service Business Mastery Podcast! Visit our website for more episodes and insights! www.servicebusinessmastery.com In this episode, host Tersh Blissett is joined by Terry McIver, seasoned editor at Contracting Business, to explore the latest shifts in the HVAC industry and the power of community among trade professionals.

Daniel from Scoop Brothers shares with Erica his journey from construction to starting a dog poop scooping business. Initially launching in Rock Hill, SC, he has now expanded to Charlotte. His operations manager handles client communications and logistics, allowing him to focus on growth. Daniel emphasized the importance of branding, marketing, and consistent service. He also discussed challenges like employee turnover and customer service. Despite initial skepticism, he now sees the business as a luxury service, crucial for dog owners. Daniel plans to expand to new locations and continue refining operations. Connect with Daniel: https://www.scoopbrothers.com/ Comments and Questions are welcome.   Send to: thescooppodcast22@gmail.com

The weekly podcast of Empowerment Ministries Christian Center, led by Pastor Gregg S. Magee, Sr.

Darwin-based Ron Olabe opened his sports massage clinic in September 2019 after his employer filed for bankruptcy which led to absorbing their clients. - Binuksan ni Ron Olabe sa Darwin ang kanyang sports massage clinic nuong September 2019 matapos mag-file ng bankruptcy ang kanyang employer kung saan sinalo niya ang kanilang mga naiwanang kliyente.

A Daily Move Swiftly Thought, in which I spoke on a recent time that my car battery died. A battery that wasn't even 2 years old, and I was fortunate enough to have gotten a deal in which I got everything replaced without paying a cent! AswandC.com MakeYaMove.com D1Transfer.com

SUMMARYIn this podcast episode, several prominent entrepreneurs share their insights on building and scaling a business. Jasmine Star, CEO of Social Curator, emphasizes the importance of hard work. Sean Whalen, founder of Lions Not Sheep, advocates for simplicity in business concepts. Jeff Dudan, CEO of Home Front Brands, discusses the challenges of obtaining trademarks, reassuring that not every good name is taken. Josh, founder and CEO of Snow, outlines initial business steps, highlighting Facebook ads and Shopify. Devin Klein, founder and CEO of Burn Bootcamp, advises investing in anticipation of growth to scale quickly.TAKEAWAYSImportance of hard work in achieving entrepreneurial successThe necessity of simplicity in business concepts and communicationChallenges and strategies for securing trademarks for business namesInitial steps for starting a business, including effective marketing toolsThe significance of having a small, dedicated team for customer support and operationsStrategies for scaling a business quickly and effectivelyThe role of creativity and persistence in branding and namingProactive investment in anticipation of growth and future demandsLessons learned from diverse entrepreneurial experiencesKey principles for navigating the complexities of starting and growing a business If you enjoyed this episode and want to learn more, join Ryan's newsletter https://ryanalford.com/newsletter/ to get Ferrari level advice daily for FREE. Learn how to build a 7 figure business from your personal brand by signing up for a FREE introduction to personal branding https://ryanalford.com/personalbranding. Learn more by visiting our website at www.ryanisright.comSubscribe to our YouTube channel www.youtube.com/@RightAboutNowwithRyanAlford.

Ryan Gumro, an entrepreneur, shares his journey of building and selling his business, Gumro & Associates. As Ryan shares with Aaron He emphasizes the importance of building a strong team, focusing on the sales pipeline, and maintaining ethical business practices. Ryan discusses the challenges and rewards of the acquisition process and the emotional journey of selling a family-owned business. He highlights the significance of stability, genuine relationships, and delivering quality service in building a successful and attractive business. In this conversation, Ryan shares his experience of selling his family business and the challenges he faced during the acquisition process. He talks about the long and stressful journey of negotiating with attorneys and forensic accountants, and the emotional toll it took on him and his family. Ryan emphasizes the importance of having a strong support system, including a supportive spouse, and the value of learning from the acquisition process. He also discusses the role of faith in his business and how it has helped him navigate the highs and lows of entrepreneurship.TakeawaysBuilding a strong team and focusing on the sales pipeline are crucial for business growth.Maintaining ethical business practices and genuine relationships with clients and suppliers is essential for long-term success.Selling a family-owned business can be an emotional journey, but it can also be rewarding.Stability and delivering quality service are key factors in building an attractive business for potential buyers. Selling a business can be a long and stressful process, involving negotiations with attorneys and forensic accountants.Having a strong support system, including a supportive spouse, is crucial during the acquisition process.The acquisition process can be emotionally challenging, but it is also a valuable learning experience.Faith can play a significant role in navigating the highs and lows of entrepreneurship and finding strength in difficult times.Chapters00:00 Introduction and Overview of Gummer & Associates08:33 Building a Strong Team and Focusing on the Sales Pipeline19:18 Maintaining Ethical Business Practices and Genuine Relationships30:12 The Emotional Journey of Selling a Family-Owned Business38:39 Stability and Quality Service: Key Factors in Building an Attractive Business40:37 The Challenges of Selling a Family Business42:30 The Emotional Toll of the Acquisition Process48:30 The Importance of a Supportive Spouse55:27 The Role of Faith in Business and Entrepreneurship

My guest on the show today is Chet Rastogi, Partner and Portfolio Manager of Heron Bay Capital Management. Chet is a seasoned investor who helps the firm run both its discretionary and systematic strategies. In this interesting conversation, we discussed: Heron Bay's definition of a quality company; What it means to be a good steward of clients' capital; Why the firm employs both discretionary and systematic strategies; How he thinks about concentration in both types of strategies; and The case for continuing to run a microcap strategy For more information about Heron Bay Capital Management, please visit: https://www.heronbaycap.com/ Listen to all Compounders Podcast episodes on either Apple or Spotify iTunes: https://apple.co/3xlUvPY Spotify: https://spoti.fi/3jxkxLl All opinions expressed by your hosts and the podcast guests are solely their own opinions and do not reflect the opinion of SNN or its affiliates. This podcast is for informational purposes only, it is not investment advice, and should not be relied upon for any investment decisions. We are not recommending the purchase or sale of any securities. The hosts and guests may be beneficial owners of the securities discussed. You should not assume that the securities discussed are or will be profitable.

How can you professionally serve prosperous families and investors in preserving their wealth through real estate investing? Today, we've got DJ Van Keuren and his expertise in building a reputable family office!DJ speaks about his competence in analyzing deals in the current real estate market, his point of view on finding investment opportunities, and what passive investors need to consider to capitalize on the potential of real estate regardless of the market situation.Key Points & Relevant TopicsHow DJ got involved in the family office spaceThe difference between an institution and a family officeIdentifying deals and opportunities to outweigh the risks of investingCurrent trends in the real estate marketThings to consider when looking for a market to invest inTaking advantage of the opportunity in the multifamily spaceWhat to expect in terms of the deal flow in today's marketDJ's valuable advice for passive investorsResources & LinksApartment Syndication Due Diligence Checklist for Passive InvestorAbout DJ Van KeurenNamed as one of Family Capitals Top 10 U.S. Family Office Real Estate Professionals, one of Trusted Insight's Top 30 Real Estate Investors at a Family Office, and founder of the Family Office Real Estate Institute, Mr. Van Keuren is the Co-Managing Member for Evergreen Property Partners.  D.J. has held senior management positions in real estate at several prominent single-family offices. Among them are The Hayman Family (Giorgio Perfume/Giorgio Beverly Hills & Discuss Dental), the Arsenault Family office (Mountain High Yogurt), and acting as the President of real estate for a family member of an owner of an MLB team. Mr Van Keuren is a member of the Forbes Real Estate Council, a frequent writer for Forbes on family office real estate investing, author of "Real Estate Investing for Family Offices," founder of The Family Office Real Estate Insitute, President of the Harvard Real Estate Alumni Organization, and a frequent speaker at family office conferences around the world. In addition, DJ was a Family Wealth Alliance finalist for its Best In Industry Awards for Thought Leadership and Special Industry Contributions awards. He has been published in Forbes, Family Office Elite, Real Asset Advisor, National Real Estate Investor, and Private Wealth and mentioned in The New York Times, PERE, National Real Estate Investor, and Trusted Insight, among others. Mr Van Keuren is a current Advisor to Keiretsu Family Office, a member of the GP Advisory Committee to Gated Rentals and a past Stanford Global Family Office Committee member, editorial board member for Real Asset Advisor Magazine, a prior Board Member for the Real Estate Academic Initiative at Harvard. D.J. received his Master's Degree from Harvard University in Management and Finance, attended graduate studies in Real Estate from the NYU Schack Real Estate Institute, and received his B.A. from Ball State University as part of the universities Div IA baseball team. Get in Touch with DJWebsite: https://www.djvankeuren.com/ / https://fore.institute/ / https://www.evergreenpropertypartners.com/ To Connect With UsPlease visit our website www.bonavestcapital.com and click here to leave a rating and written review!

Ep. 35 Join Bossy Founders and Business Owners Kelly Bush and Kelly Metras as they discuss their favorite business books and share insights from a recent Women in Hospitality conference. They delve into the importance of knowing your "why" in business, the challenges of work-life balance, and the power of creating loyal customers. The mention of Charles Schwab's "Thanks for Coming In Today" highlights the transformative power of gratitude within the workplace, while "The Boy, the Mole, the Fox and the Horse" by Charlie Mackesy serves as a poignant reminder that business leaders are also human beings, deserving of compassion and self-care. This human-centric approach to business shines through the interactions between Kelly Bush and Kelly Metras, as they share anecdotes and wisdom. It's clear that empathetic leadership and a supportive environment can lead to greater employee engagement and customer loyalty, eventually driving the business forward. Key Takeaways: Embracing opportunities for reflection, such as traveling or stepping back from daily tasks, can spawn innovative solutions and strategies for business growth. Engaging with transformative ideas found in books about entrepreneurship and personal growth can greatly impact leadership style and business operations. Book Recommendations: Simon Sinek's "Start with Why" "Why We Can't Sleep" by Ada Calhoun "Buy Back Your Time" by Dan Martell Malcolm Gladwell's "The Tipping Point" "Zombie Loyalists" by Peter Shankman Disney's Approach to Quality Service (no specific URL given) "Big Magic" by Elizabeth Gilbert (recommended but not discussed in detail) "Freakonomics" by Steven D. Levitt and Stephen J. Dubner (recommended but not discussed in detail) "Dirt Candy" by Amanda Cohen (cookbook mention with business story) "The Boy, the Mole, the Fox and the Horse" by Charlie Mackesy "The Alchemist" by Paul Coelho Chapters: 0:00 Insights From a Women in Hospitality Conference 2:01 Train Journeys as a Catalyst for Creative Solutions 4:17 Reflecting on Personal Growth and Business Philosophies 8:28 Midlife Crisis and Sleeplessness in Gen X Women 11:25 Generational Gaps in Learning to Type 14:07 Gen X Tech Troubles and Midlife Crises 15:29 Discovering an Unexpected Gem During Pregnancy 16:18 Creating Customer Loyalty Through Zombie Loyalism 17:35 Maximizing Productivity Through Prioritization and Time Management 21:38 Discussing Books That Influence Business and Creativity 25:31 Transforming Hotel Culture With Simple Gratitude 25:55 Reflections on Business, Books, and Personal Growth 29:53 Seeking Book Recommendations for the Bossy Library Learn more about your ad choices. Visit megaphone.fm/adchoices

Tutoring children is probably the trickiest service to take online. We hear how former Teacher and Tutor Nash Kesvani did just that.Listen to hear how she tackled some of the most difficult aspects of delivering this very personal service in a non-conventional way.Also in the studio with Nash are host Sian Murphy and co-host Michele Yianni-Attard.Subscribe to email updates.https://thewomeninbusinessradioshow.com/join-newsletterSupport the show and boost your profile as a Patron for only £6.95 a monthhttps://thewomeninbusinessradioshow.com/patronsBecome a supporter of this podcast: https://www.spreaker.com/podcast/the-women-in-business-radio-show--1228431/support.

Episode 50:  In this episode, Timalyn explains your rights as a taxpayer.  How do those rights balance with what the IRS' mission is?  You may have an opinion on how the IRS is doing, but either way, it's a part of the government that definitely impacts your life. Taking a Quick Moment to Celebrate Before she begins, Timalyn is excited about having recorded 50 podcast episodes!  It's been a way for her to fill the tax literacy gap, one taxpayer at a time.  It's her hope that these easy to follow episodes breakdown complex tax issues into understandable topics.  Did you know that 95% of podcasts fail?  There are 2.8 million podcasts and less that 500,000 are considered active.  Only 11% of podcasts make it to 50 episodes.  So, now you can understand why she's so excited.  Thank you for following her podcast over the past 2 years.  The Mission of the IRS The IRS is focused on providing America's taxpayers with top-quality service.  They want to help taxpayers to understand and meet their responsibilities.  Finally, the IRS wants to enforce the law with fairness and integrity. Timalyn admits, things could be much worse.  She wants to make sure you understand your rights when dealing with the IRS.  That's correct, you have rights as a taxpayer. According to the Taxpayer Bill of Rights, you have the right to representation.  Timalyn has described the specific tax professionals who are qualified to handle tax debt issues with the IRS.  These 3 groups are enrolled agents, CPAs and tax attorneys.    There are 9 other important rights and they can be found in IRS Publication 1.  It explains the rights, but also the processes for examination, appeals, collections and refunds.  Today, we'll focus on the Taxpayer Bill of Rights.  Let's go through them, below. #1:  The Right to Informed.  You have the right to know what you need to do to be in compliance with the IRS.  “Taxanese” is a complicated language and it can sometimes difficult to follow or understand.  The IRS issues publications to help you.  IRS.gov is a free resource that explains compliance matters. Nevertheless, you may need to consider hiring a tax professional to assist you.  #2:  The Right to Quality Service.  Yes, that's part of the IRS' mission.   While the slow responses and backlog (especially since the pandemic) may not seem like they're on the way to achieving their mission, Timalyn actually credits the IRS with doing a good job investing in new technology to serve you better.  You have a right to prompt, courteous and professional response from the IRS.  While the publications are written to be easily understandable, the reality is that tax issue are complicated.  You might want to check out the Tax Tips with Timalyn blog.  It's a good resource. #3:  The Right to Pay No More than the Correct Tax.  This means you have the right to only pay the amount due, including any interest and penalties.  It's why the IRS posts the quarterly interest rates.  You might want to listen to Timalyn's Episode 7 on tax transcripts.  #4:  The Right to Challenge the IRS' Position and to Be Heard.  You have every right to be heard by the IRS.  Believe it or not, the IRS actually does want to hear from you.  You have the right to have your claims about what you owe examined.  This is why you'll need to substantiate your claim with documents and other proof.  You have the burden of proof in this situation. #5:  The Right to Appeal and IRS Decision in an Independent Forum.  In Episode 26, Timalyn explains that your appeal is actually handled by another department, not the IRS Collection Department.  You can appeal all the way to tax court, but you must do it in a timely manner. #6:  The Right to Finality.  This means you have the right to know your deadlines for challenging the IRS' position.  The IRS will let you know how long you have to appeal. If you are going to exercise this right, you must do it within a specified period of time.  Finality also refers to the right to know when an audit has been finished or where they are in the process.  #7:  The Right to Privacy.  You have the right to expect that the IRS will keep your information private and to stay within reasonable/necessary limits.  The information privacy means the IRS can't publicize how much you owe for separate years.  They are permitted to communicate with your bank, if they are going to levy your account.  They can communicate with your employer if they need to apply a garnishment until you've paid off your tax debt. #8:  The Right to Confidentiality.  The information you provide the IRS cannot be disclosed to other parties, unless they've been authorized by you or the law.  For instance, if you hired Timalyn, you'd complete IRS Form 2848, designating her as your tax power of attorney.  Once this form is submitted, the IRS would be authorized to communicate with her regarding your tax situation.  She is also bound by confidentiality, so Timalyn can't speak to others about your taxes.  If you file as married filing separately, the IRS cannot even speak to your spouse about your taxes.  If you file married filing jointly, then they can communicate with either spouse.  #9:  The Right to Representation.  This means you have the right to seek assistance from the Low Income Taxpayer Clinic, if you qualify.  Timalyn offers multiple, free resources to help you, but she does charge for representation.  If you can't afford the fee, you could always check with the Low Income Taxpayer Clinic to see if they can work with you.  Also, check out the Taxpayer Advocate Services website. #10:  The Right to a Fair and Just Tax System.  This is the right Timalyn protects the most.  Do you feel as if you've been taken advantage of by the IRS?  The system will consider specific facts and circumstances that might impact the amount you owe, your ability to pay or your ability to provide timely information.  In Episode 37, Timalyn describes the Tax Relief Journey.  The person you hire to represent you is going to tell your side of the story.  They should also be ready to work hard to ensure the IRS treats your fairly.  Need Tax Help Now? If you need answers to your tax debt questions, book a consultation with Timalyn via her Bowens Tax Solutions website.  Click this link to book a call.  Please consider sharing this episode with your friends and family.  There are many people dealing with tax issues, and you may not know about it.  This information might be helpful to someone who really needs it.  After all, back taxes shouldn't ruin their life either. As we conclude Episode 50, we encourage you to connect with Timalyn on social media. You'll be able to subscribe to this podcast on Spotify, Apple Podcasts, Google Podcasts, and many other podcast platforms.   Remember, Timalyn Bowens is America's Favorite EA and she's here to fill the tax literacy gap, one taxpayer at a time.  Thanks for listening to today's episode. For more information about tax relief options, visit https://www.Bowenstaxsolutions.com/ . If you have any feedback, or suggestions for an upcoming episode topic, please submit them here:  https://www.americasfavoriteea.com/contact.   Disclaimer:  This podcast is for informational and educational purposes only.  It provides a framework and possible solutions for solving your tax problems, but it is not legally binding.  Please consult your tax professional regarding your specific tax situation.

Are you tired of chasing quick growth in your property management business? How can property managers balance growth with quality? Discover the secrets to achieving sustainable growth and exceptional service on this episode of The Property Management Mastermind. Brad shares his insights on how to diversify in property management and maintaining a balance between expansion and quality service. Learn practical strategies for long-term success and explore the evolving landscape of property management consulting and coaching. Join us as we dive deep into the world of sustainable growth in the industry. Don't miss out on this transformative episode! #PropertyManagement #SustainableGrowth #BusinessGrowth   Learn from one of the best run property management companies around by following this link and sign up for the RentWerx Summit!   Learn how the best in the business are generating more leads, earning more business, and generating more revenue at the BizDev Seminar.   Connect with Brad's team at www.rentwerx.com!   This podcast is produced by Two Brothers Creative.

Joe Carroll is a one-of-a-kind comic talent in Asheville: Part Charlie Chaplin, part Robin Williams, part Don Knotts. He's on the eve of his first solo theatrical production, called “Quality Service.” It runs Jan. 19-21 at the Masonic Temple.We'll talk with Joe about his upbringing on a rural North Carolina farm, the personal exploration he's making in the new show and why he has chosen to build his stage career in Asheville.Get five news headlines from around Asheville in your morning inbox. No ads, no spam—simple as that. Subscribe for free to the First Look newsletter from The Overlook.Support The Overlook by joining our Patreon campaign!Advertise your event on The Overlook.Instagram: AVLoverlook | Facebook: AVLoverlook | Twitter: AVLoverlookListen and Subscribe: All episodes of The OverlookThe Overlook theme song, "Maker's Song," comes courtesy of the Asheville band The Resonant Rogues.Podcast Asheville © 2023

Hello, and welcome back to the Treat Your Business Podcast. I'm your host, Katie Bell, and I'm thrilled to have Michael Schumacher with us today. In this episode, Michael dives into the pitfalls of creating demand through cheap offers and ads, urging clinic owners to focus on existing demand. Key Takeaways:Avoid Cheap Offers: Michael criticizes the trend of clinics offering free or heavily discounted services through Facebook ads. He emphasizes that such tactics cheapen the brand and damage the profession's reputation.Building Funnels vs. Quality Service: The podcast discusses the downside of relying on funnels and quick wins. Michael emphasizes that serious businesses focus on quality service and reputation rather than resorting to gimmicks.Stop Creating, Start Responding: Instead of creating demand artificially, Michael advises clinic owners to respond to existing demand. By optimizing SEO, maintaining a great website, and using effective Google ads, clinics can attract the right patients.Marketing Simplicity: Michael simplifies marketing for clinics, comparing it to weight loss. Consistency, a great website, and targeted ads are the keys. He discourages falling for flashy promises and advocates for a patient-focused approach.Pricing Strategy: The discussion touches on the importance of pricing strategy. Michael encourages clinics to prioritize value over low prices, positioning themselves as high-quality service providers. Imposter Syndrome and NHS Influence: The episode briefly touches on imposter syndrome and how the NHS's influence may lead clinic owners to undervalue their services.Michael passionately addresses the issues plaguing the clinic industry, urging owners to focus on long-term strategies, quality service, and fair pricing. The conversation emphasizes the importance of responding to existing demand rather than creating it artificially.Remember to like, share, and comment if you enjoyed the episode. Stay tuned for more valuable insights on the Treat Your Business Podcast. Resources: https://www.facebook.com/groups/thrivebusinesscoaching https://www.facebook.com/thrivebizcoaching https://thrive-businesscoaching.com/ Book your business and marketing audit call here - we only have 5 slots per month! https://call.thrive-businesscoaching.com/business-audit This podcast is sponsored by the team at HMDG

Here with us is Abdul-Qadir Cassimjee, the owner of Stallion Signs, a company specializing in crafting impactful exterior signs that range from striking channel letters to towering pole signs. Joining him in this episode is Adam Kavulic, a Realtor from NAK Realty Group at Keller Williams Heritage, guiding clients through property transactions ranging from $50,000 investments to over $1 million estates. Join us as we discuss the tricky balance between paying for quality service versus enduring the pitfalls of opting for cheaper alternatives. Additionally, we shed light on the key role of signage in establishing an effective business brand. Adam also digs into relationship-driven strategies that propel business growth, sharing valuable insights into the booming San Antonio real estate market. ▶ Subscribe to our YouTube Channel: https://goo.gl/dzqVGV ✅ Marc Ebinger, Crükus Marketing Agency

We'll discuss what quality service looks like, and what makes Mark stand out from other financial professionals. Contact Mark: 888-515-GROW ProtectAndGrowMoney.com

Have you ever trusted someone to deliver a service, only to be blindsided by an unexpected twist? Picture this: the initial promise of impeccable work, the excitement of supporting a local entrepreneur, only to be left hanging halfway through the job. The frustration builds, the disappointment grows, and the unanswered questions linger in the air. In the world of entrepreneurship, the importance of quality service cannot be underestimated. But what happens next? What lessons will be learned from this unexpected turn of events? Stay tuned to find out...The key moments in this episode are:00:00:02 - Introduction, 00:00:46 - Overview of the Podcast, 00:01:37 - Importance of Quality in Service Businesses, 00:03:32 - Personal Experience with a Service Provider, 00:09:00 - Expectations for Communication and Timelines, 00:14:36 - Importance of Quality Service, 00:15:55 - Resolution Requires Quality Completion, 00:18:14 - Retaining Customers with Quality, 00:21:38 - Networking and Recommendations, 00:24:14 - Loyalty and Consumer Experience, 00:30:02 - Outro and Thank You, Note: This podcast aims to foster open-mindedness and respectful dialogue, where the everyday becomes extraordinary. We acknowledge that individual experiences and personal development may vary, and our goal is to promote a balanced and nuanced understanding of topics.

Having a quality handgun with quality equipment should be an immediate priority for the modern minuteman. from your daily carry system to your full kit secondary sidearm, your handgun should be well thought out and setup to be reliable and capable. In today's world many of us choose to carry a handgun for defense of self and others. This discipline is one of few that the modern minuteman missions that currently goes beyond training and applies to life in today's real world. In this episode Jacob and Stephen talk about handguns and handgun equipment that they believe would be appropriate to serve within this mission.    RESOURCES Recommended Handguns: - Glock  (Models: 19,19x, 17, 45, 47, 34) If you just can't stomach a Glock: - H&K VP9 - Archon Type B (If you can find it) - FN 509 - CZ P-10C  - Walther PDP We can not recommend Sig while law suites and uncertainty with reliablity is a concern. Read more about the Sig issues HERE   Recommended Optics (Slide Mounted): Trijicon (RMR, RMR HD, RCR) AimPoint P-2 (We have been told that the housing issues have been solved) Leupold Deltapoint Pro If price / budget is a barrier that you cannot overcome, then Holosun will likley work for you.    Recommended Lights: Surefire X300U Streamlight ( TLR-1, TLR-9, TLR-7)   CONTACT US minutemen.initiative@gmail.com  

Erklärungsbedürftige Produkte benötigen einen erstklassigen Kundenservice. Bei der Komplexität vieler Produkte und Anwendungen ist das aber immer schwerer zu gewährleisten, […] Der Beitrag High-Quality-Service am Telefon mit KI – im Gespräch mit Julian Ziebarth erschien zuerst auf Social Media Schnack.

The five service quality dimensions are tangibility, reliability, responsiveness, assurance, and empathy.

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In this episode, Troy interviews Rob Watchorn the Founder and CEO of Blythe & Watchorn based in Hobart, Australia. Rob has set up his own business to provide high-end residential renovations with the highest quality in construction, finish, style, and functionality. With over 31 years of experience in growing his business, Rob has been through deep dark times which taught him to become wiser and be able to appreciate the most important things in life in order to manage his business in the finest way. Blythe & Watchorn was established in 1993 and has been running for over 31 years. Became multi-award winning in-home alterations and ecstatic customers with over 10 FTEs.  Rob has said that growing a small business requires time management because you can't work in your business 24/7 and expect to have a happy life. So he added, “At the end of the day, if you find yourself falling into this trap, you've got to do something to change that or you'll end up losing everything you have.” This Cast Covers: Focus very much on high-quality work and focus solely on home renovations.  The positive effect of keeping your business manageable. Helping professional people and handling top-end projects. With over 31 years of experience in managing businesses. Learning how to recover from very dark times. Helping entrepreneurs improve work and life balance. Learning how to have a stress-free life business through proper money handling. Importance of voluntarily asking and accepting advice from experienced ones. Benefits of establishing your business with ethics and morals. Sharing is the finest way to add people by training them, keeping them enthusiastic, and offering them opportunities. Links: Rob's Linkedin Rob's Facebook Additional Resources: Blythe & Watchorn     Quotes: “Try different things, see what works, eat what didn't, and then swing your business around and focus on the things that did work rather than things that didn't.” —Rob Watchorn “Success is your security and the time to spend doing the things you want to do with the people you love.” —Rob Watchorn “If you don't allow yourself time to recover and rekindle then you're never going to have the enthusiasm you need to run a successful business.” —Rob Watchorn “If you want a stress-free life in business, you've got to have a decent bank balance and not too much debt.” —Rob Watchorn “You have to take the courage of voluntarily asking for help or you're not going to get out there.” —Rob Watchorn

For more, check out The Profit Circle: https://www.patreon.com/theprofitcircle

In this episode of Championship Leadership, we are privileged to have with us Morad Fiki #1 Texas Realtor on Social Media and a former Naval Officer. After graduating high school and having no other plan for his future, Morad decided to enlist in the Marines. His choice to join the marine helped him put through college, get a degree and eventually become a Naval Officer. Just as when he thought that he could make a career in the military, President Obama then decided to send home hundreds of troops, and Morad is one of them. It was a huge shift on his part, and he finds it difficult to start over on another path. Nevertheless, it never stopped him from trying in the corporate world. Still, again he was never given an opportunity to be part of the corporate industry despite having a degree in accounting and finance. After almost losing hope and being ready to abandon his plans, his wife talked to him and encouraged him to try real estate. Years later, Morad Fiki found himself loving his job and bringing creativity, passion, and excellence to the real estate business. He continues to inspire other aspiring agents never to quit and have that desire to succeed. These and more! Watch this episode!!!!!

Listen on Apple, Google, Spotify, and other platforms. A.J. gives an overview of what Calsense is [02:42] A.J. shares his background, where he came from originally, and how he got into Calsense [04:11] A.J. talks about how technology has advanced since he started working, and how it helped Calsense in protecting water [11:08] Have cities been able to change up landscaping to change up their water needs today? [15:25] With the hybrid aspect of work changing corporate campuses, A.J. shares his observations in terms of landscape as well as the mentality around where people work and play [19:34] What's Calsense's work model and experience like since the pandemic happened? [21:26] A.J. shares the things that he makes sure he's paying attention to as Calsense's CEO [23:42] Does A.J. think there's a clean tech or agtech density of companies in San Diego? [28:13] A.J. shares his favorite taco spots, Fidel's Little Mexico and Aga Su Taco [30:19] Follow A.J. van de Ven LinkedIn   Calsense Website | LinkedIn

On this episode of the How To Be A Homeowner podcast with Ashley Atwood of Sunshine Hill Properties, Ashley discusses how to find a quality service professional with Brandon Barnum. He is the CEO of HOA.com, a company that connects professionals who serve homeowners to get home projects, home maintenance done right the first time. If you want to be a local leader in your community by partnering with HOA.com for upcoming local events, go to hoa.com/impact. A member of the National Association of Realtors and brokered by eXp Realty, Ashley Atwood gives you a roadmap of what it takes to become a homeowner. From fixing your credit, qualifying for a mortgage, understanding a home inspection report, and guiding you through title and escrow, to what happens after you've met your goal of owning a home! Special guests will discuss how to fix your home's roof, plumbing, or HVAC - what's that even mean? It's all here on the How to Be a Homeowner Podcast! • Sunshine Hill Properties is proud to bring you the How to Be a Homeowner podcast. • Have more questions - ask them in the comment section. I will be featuring and answering them in upcoming special episodes. • If you like the show, leave a review and share it with a friend. Our goal is to help as many people as possible to achieve their dreams! • If you are ready to build your bridge to home ownership, reach out to me at SunshineHillProperties.com to make an appointment for a call! No matter where you are in the country, I'm ready to get you headed in the right direction with a free consultation. • Interested in finding a trusted service provider in your area? Or partnering with HOA.com as a service professional? Go to HOA.com/Ashley! • Are you an agent? I'm growing my team in states across the country! Let's schedule a call to see if we need an agent to cover your area. Visit SunshineHillProperties.com. • Want a career in real estate? I'd love to talk to you about training with me or one of my team members! Contact us now at SunshineHillProperties.com. • Thanks to Space Dream Productions for doing every bit of post-production! • If you don't want to miss a thing - be sure to subscribe to us now, the How to Be a Homeowner podcast! Ashley Atwood • SunshineHillProperties.com • HOA.com/AshleyADRE: SA700498000 • eXp ADRE: LC634213000 • #H2BAH

American Roofing and Restorations is a roofing and gutter company that prides themselves on their dedicated staff, outstanding customer service, high-quality materials, and professional and friendly roofing services provided for their customers.

In this week's episode, we got the opportunity to sit down with the listing concierge herself Loren Sanchez! Raised in South Bay, she's now considered a market expert for her area. Providing incredible services and true knowledge to her clients. This episode covers everything from cleaning, shopping, and real estate!Huge thank you to this week's guest for an awesome time. Make sure to check her out on Instagram; @lorensanchezrealator!

What's it like to have your clinic torn apart online? When thousands of phone calls roll in telling you that you're awful, what impact does that have on the staff and how do you handle it? Do you respond? What if that just makes things worse? This week, Dr. Andy Roark is joined by Dr. Meghan Vaught and Sarah Mills from the Maine Veterinary Medical Center. Last month, their clinic found itself on news channels across the country and the front page of reddit. What followed was a harrowing experience no one should have to go through. Along with it, however, can an outpouring of support from clients and the veterinary community as a whole. Since the incident, Sarah and Dr. Vaught have dedicated their time and energy to raising awareness of the impact that public shaming and "cancel" events can have on veterinary teams, and to creating resources to help others who may end up defending themselves against online retribution. LINKS Not One More Vet: https://www.nomv.org/ AVMA Online Reputation Management and Cyberbullying: https://www.avma.org/resources-tools/practice-management/reputation WORKSHOP: Managing A Negative Team Member: https://unchartedvet.com/product/managing-a-negative-team-member/ NEW Dr. Andy Roark Exam Room Communication Tool Box Course: https://drandyroark.com/store/ What's on my Scrubs?! Card Game: https://drandyroark.com/training-tools/ Dr. Andy Roark Swag: drandyroark.com/shop All Links: linktr.ee/DrAndyRoark ABOUT OUR GUESTS: Dr. Meghan Vaught obtained her doctorate from St. George University in May 2013 after completing her clinical rotations at the University of Pennsylvania. In June 2014, she completed a small animal rotating internship at Tufts Veterinary Emergency Treatment and Specialties hospital. Dr. Vaught completed a three-year Emergency and Critical Care Residency at Cummings School of Veterinary Medicine at Tufts University in 2017. Later that year, she earned board certification as a Diplomate of the American College of Veterinary Emergency and Critical Care. Dr. Vaught's clinical and research interests include but are not limited to respiratory disease/mechanical ventilation, sepsis, polytrauma and severe acid/base or electrolyte disorders. Dr Vaught's priority is to provide the highest quality of care and medicine to each patient and their family. In her free time, Dr. Vaught enjoys spending time with her husband, their young daughter, and their cat. Sarah Mills has spent her career advocating for accessible wellness care. She is passionate about animal health and helping all pets live their best lives filled with treats, naps in the sun and zoomies. Sarah spent nearly a decade as one of the founding members of Vets First Choice (now Covetrus) before joining the FidoCure mission to bring personalized medicine to dogs with cancer. Her time has been spent in sales, marketing and serving veterinarians. Sarah holds a BS in psychology from Simmons University and was trained by the Disney Institute in Quality Service. She shares her little farmhouse in Cumberland Center, Maine, with 3 teenagers, a Goldendoodle named Ted, and a smallish bunny.

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Episode 121: In today's episode we have the founders of the Equity Yield Group, a real estate investment firm specializing in institutional grade multifamily assets, in great markets, sourced, qualified, and managed by an experienced team.Ryan Webster is Managing Partner, and Founder of  Equity Yield Group. He is an NHBA award winning home builder, experienced real estate professional, and entrepreneur. Ryan has over a decade of experience owning and operating a Midwest based construction, and development company with a wide range of project experience managing new construction, and value add multifamily projects.Warren Dresner Managing Partner, Co-founder, has 20 years' experience in finance, insurance and real estate in the USA, UK and Australia, with a focus on deal management, deal execution and project management. He began investing in real estate in 2010 and has experience in both Single-Family Homes and Multifamily Apartments. He is currently invested in over 2,000 units across the South-East and Midwest.Today, they will take us through their real estate journey from single to multifamily deals, the current market cycle and what this means for multifamily real estate, and what the future holds for the multifamily space. Don't miss it! For today's episode we will cover: [ 00:00 - 06:47 ] Guest Intro: Ryan Webster and Warren DresnerRyan's backgroundWarren's backgroundPushing the envelope on customer service [  06:47 - 16:02 ] Transition to A class quality assetsHas investor appetite changed in this market cycle?The bank is your biggest investor True fundamentals [ 16:02 - 30:08 ] Holding periods and types of return profiles being realized in institutional quality assetsWhy staying in the affordable A class space works so wellStructuring the equity sideWhat the vetting process look like [ 30:08 - 43:31 ] Downside of institutional capitalA point on controlChanges to their investment and business strategyForecast for the multifamily market over the next five years [ 43:31 - 46:12 ] What do you like to do for your continued education to further your own investing (Warren)What do you like to do for your continued education to further your own investing (Ryan)A defining moment  that changed the course of your trajectory (Ryan)trajectory (Ryan)A defining moment  that changed the course of your trajectory (Warren)Advice for listeners to help them grow their businesses (Warren)Advice for listeners to help them grow their businesses (Ryan) Tweetable Quotes: Connect With Guest:Website: https://equityyieldgroup.com/Youtube: www.youtube.com/channel/UC4aRGm_b8VPbBKxMqZ_qYIwFacebook: www.facebook.com/pages/category/Real-Estate-Investment-Firm/Equity-Yield-Group-104940504437848/Ryan Webster: LinkedIn: www.linkedin.com/in/ryan-webster-3104841a9Warren DresnerLinkedin: https://www.linkedin.com/in/warren-dresner-353b8239Facebook: https://www.facebook.com/wdresner

Eric Vermillion is the CEO of Helpshift, a San Francisco based company that develops mobile customer support software that helps companies provide better customer support in mobile apps. Before Helpshift, Eric was instrumental in advancing BlueCat to one of Canada's most notable software exits, and also helped grow revenue at NICE Systems to over $1 Billion. He has also held sales and leadership roles at PTC, Tecnomatix and Triad Systems Corporation. Eric holds a Bachelor's degree in management from Purdue University.   Questions   We like to give our guest an opportunity to do their own introduction in their own words, can you just tell us a little bit about how you got to where you are today? Can you tell us a little bit about what Helpshift does? Do you see mobile applications advancing even more in the whole development of customer experience on a global level? Or do you find people are looking for more opportunities where they can have more face-to-face interactions and less interaction with the digital or the technological side of things? Metaverse, there are a lot of people who still have a little bit of apprehension in relation to that whole emergence of that, what it represents, how to interface with it. What are your thoughts on that? Do you think it's something that will become the norm? How do you think people can adjust to it feeling more comfortable because it's so different and generally speaking, human beings just don't adjust to change very readily. Could you share with us what's the one online resource, tool, website, or app that you absolutely can't live without in your business? Could you also share with our audience, maybe one or two books that have had the biggest impact on you? It could be a book that you read recently, or even one that you read a long time ago, but it still has impacted you in a very great way. We have a lot of listeners who are business owners and managers, who feel they have great products and services, but they lack the constantly motivated human capital. If you were sitting across the table from that person, what's the one piece of advice that you would give them to have a successful business? What's the one thing that's going on in your life right now that you're really excited about - either something you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or a saying that during times of adversity or challenge, you will tend to revert to this quote, it kind of helps to get you back on track if for any reason you got derailed or just kind of helps to get you back refocused.   Highlights   Eric's Journey   Eric shared that he spent his entire career in the world of software, pretty good chunk of it on the sales end of things. He kind of got lucky coming out of Purdue University, when all his friends were taking jobs at places like John Deere and Caterpillar and Anderson Consulting, I found the Bay area software company to join and kind of fell in love with technology and software. So, he's spent his career helping people use technology to create value. And he's spent a big chunk of it in the world of customer service, he was at NICE for 8 years and got to be a part of things when kind of this whole omni channel trend happened. After he left NICE, he did a couple of other software plays in the world of identity management and IT security with blue cat, he found his way back and spent the last 3 years in Helpshift trying to really redefine what good customer service looks like for mobile apps and using more mobile devices more effectively.   What Does Helpshift do?   When asked about what Helpshift does, Eric shared that if you think of the your mobile phone, you probably engage with a lot of mobile apps on a day to day basis. Most people do and that's a trend that is rapidly increasing. They help brands use that mobile app to create essentially an orchestration tool for consumers to drive a very elegant customer experience. So, when you're in the mobile app you got typically it's the mobile app knows who you are, there's some context to the situation. And so, their customers are able to really provide their consumers with a much more elegant logical flow within the mobile app, allowing them to really self-serve much more effectively and by the time they actually get to an agent or human if they need to, because it's a more complex problem, or they're a blue-chip customer. A lot of the problems already been solved, the context is there for the agents, so they can become a bit more like a concierge or a personal assistant than then the traditional view of what we would think of as a customer service agent.   Mobile Applications Advancing to Develop Customer Experience   Me: Do you see mobile applications advancing even more in the whole development of customer experience on a global level? Or do you find people are looking for more opportunities where they can have more face-to-face interactions and less interaction with the digital or the technological side of things?   Eric stated that those are two separate interesting questions. He thinks after what we've all been through in the last couple of years with COVID, he'd be surprised if there's anyone in the world that isn't craving a little bit more face-to-face interaction. So, he does think people want that, but he's not sure that customer service is the place where they're striving for more kind of face to face, human to human interaction.   People are busy, people's schedules have changed and evolved a lot over the last couple of years, people tend to do a lot more working remotely, they tend to have schedules that are not very standard and typical, so they want to be able to find resolution to their problems whenever they want, wherever they want, at whatever time of day they want and that's something that he thinks companies are going to have to continue to adapt to.   And one thing that we know is true is that there were 2 million mobile apps that were created last year and there'll be more than that that are created this year. People tend to carry their mobile device with them, all the time 24/7, for most of us it's sitting next to our bed even at night. And so, it is this tool that's on our person 24 hours a day and when used properly, it can be an incredibly powerful tool for accessing support and creating a support engagement that really fits your needs and your schedule as a consumer, whenever and wherever you want.   He also thinks that when you think about some of the other trends that are going on in the world, like the emergence of this thing, everyone's calling the metaverse, other kind of distributed commerce technologies, like blockchain and web3, and other digital commerce trends that are happening in the world, most of those actually are accessed through mobile devices and through mobile apps as well. So, it's a trend that he thinks would be hard to find any reason that it's not going to continue to grow and kind of grow exponentially.   Metaverse, How Can People Adjust to it Feeling More Comfortable Because It's So Different   Me: I'm glad you mentioned the metaverse, because there are a lot of people who still have a little bit of apprehension in relation to that whole emergence of that, what it represents, how to interface with it. What are your thoughts on that? Do you think it's something that will become the norm? How do you think people can adjust to it feeling more comfortable because it's so different and generally speaking, human beings just don't adjust to change very readily.   Eric stated that all very good and fair points. He thinks that a lot of people's view of the metaverse is driven by the images, or the headlines that they see about broken virtual reality experiences, they think the metaverse as kind of a 3D VR kind of gaming environment and to a certain extent, it largely is in 2022, but the evolution of it is happening very, very fast.   And for him, he envision this world, not so many years from now, the technology is there to make this happen right now, where maybe he has a meeting with someone who is sitting in Japan, speaks only Japanese, someone who's in Brazil that speaks only Portuguese, someone in France who speaks only French, and himself in a room having a meeting, in a virtual environment in real time collaborating on some project where they all understand each other, and they can effectively communicate and collaborate in a way, that's just not possible today, and kind of a purely physical world.   And so, he thinks there's just so many applications for it like that really impacted us in a positive way, in a professional environment, in an educational environment, from a healthcare perspective that gets taken granted a lot today when people just think of the metaverse is kind of this scary 3D video game. And all of those things that he just described, of course, are also going to have commerce that comes alongside of them and ownership and digital rights that around and a lot of that is being handled today or will likely be handled through blockchain technology.   And so, you have this kind of parallel digital existence that happens with all of this commerce, would be naive to think that that's not going to create a lot of support issues and a lot of support challenges. And jumping from that world, out into the more physical world to pick up the phone and make a phone call or send someone an email is highly impractical when you think about it. So, he thinks support tools are going to have to evolve as well to be able to handle some of those changes.   App, Website or Tool that Eric Absolutely Can't Live Without in His Business   When asked about an online resource that he cannot live without in his business, Eric stated that it's probably pretty boring, but he spent a big chunk of his day in G Suite, from kind of managing the calendar to all the collaboration that happens over the tools. So that's a pretty boring one because they spend a lot of time talking about mobile apps, he would maybe add a bonus that he travels a lot and he'd really struggle if he didn't have his American Airlines app, that's kind of how he gets from place to place anymore. So that's one that he tends to use a great deal as well.   Books that Have Had the Biggest Impact on Eric   When asked about books that have had the biggest impact, Eric stated that he's a big fan of Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins, that's just that's one of those timeless books, the concept of the whole hedgehog principle and really having that one thing that you're laser focused on, and the whole organization is laser focused on, that you want to be known for. As well as the concept of having the right people on the bus, even if you don't know where they will sit. Those are just concepts that resonates with him very well with him, and philosophies that he tends to use and in his own management style.   On a more kind of non-business level, he's a big fan of Bob Goff as well. He's got a very fascinating story. His first book, which is called Love Does: Discover a Secretly Incredible Life in an Ordinary World, is still his favourite of the ones that he's written. He's written a few since that he thinks that was probably 10 years old at this point. But he tends to really love experiences, he thinks Bob does a great job sharing interesting experiences and the lessons you can take from each one in an extremely interesting way.   Advice for Business Owners and Managers to Have a Successful Business   Me: We have a lot of listeners who are business owners and managers, who feel they have great products and services, but they lack the constantly motivated human capital. If you were sitting across the table from that person, what's the one piece of advice that you would give them to have a successful business?   Eric stated that you know that you're a coach, you're not just a manager. He saw this clip in the last few days of Nick Saban, the Alabama football coach that's highly regarded and very well known. He stepped in and prevented a player from sharing a piece of cake with another player. So, they have this spring game every year, where they play against their own teammates, and the losing team gets beans and franks and the winning team gets a steak dinner with chocolate cake. And the winning teammate wanted to share a piece of cake with his really good friend that was on the losing team and Saban saw it and shut it down.   And he just loves that because losing hurts, and it should hurt and that's how you know you don't want to do it anymore. And he thinks people sometimes need to realize that they have an obligation as a leader, as a manager, to also be a coach and not just a manager. His job is really to help everyone who works for him to perform at a high level, and to help prepare them for their next job or even help them get their next job. And he thinks too many managers forget that often. And you can't buy your way out of that responsibility no matter how much you're paying for someone.   And then in this world where human capital and good human capital is very hard to come by, and often very expensive, losing sight of that responsibility to really coach and help a person be prepared for whatever's next, it's one of those things you take for granted if you're just trying to sometimes pay top dollar for people because you think that'll automatically make them the best at things, which is not the case.   Me: I totally agree. One of the things that we talk about a lot as well as a customer service trainer is that the most important role of the leader is to grow and develop people because as you mentioned before, you want to have people around you who are robust, who are efficient, who are intrinsically motivated to do what they're employed to do, but at the same time, they feel like they have some purpose and for them to feel like they have some purpose, they have to feel like they're a part of a bigger goal other than collecting a salary. So, I do quite agree with you that leaders are coaches even though a lot of them may not look at themselves as a coach, I like that phrase that you put it as.   What Eric is Really Excited About Now!   Eric shared that from a people perspective, the pandemic has created a lot of confusion around what work looks like and you hear a lot of companies talking about they're going to be remote only or they're going to be office only or they're going to be hybrid or like lots of different things that people are calling this thing. He spent most of his career as a remote employee and it's hard, it is not something that there's a kind of a playbook or a handbook out there to do. And it was harder before Zoom and messaging and always available internet, but it's still hard.   And he believes very strongly that companies need to have a framework for expectations and that's something that they've been continuing to work on a lot as a company. Expectations on what's expected of you as an employee, and that is independent of physical location, that is just what's expected of you as an employee, he doesn't really care where you sit, if you're doing those things, he doesn't care where you sit. He doesn't care if you're physically in an office or remote. If you're following those guidelines and principles of what they stand for as an organization and using the technology to do that, if you're doing it like that, he doesn't really care where you work from. He thinks a lot of companies think that they can kind of hand you a bag of cool technology and software, and it will make you a great remote worker but it just unfortunately doesn't always work that way, you have to teach people what's expected, inspect it regularly and then drag them back into the office when it's too hard or people are just not able to kind of cope with that very unstructured environment that you have at home, not everyone can do it. And frankly, not everyone wants to and so that's professionally.   On a personal level, he did get a Peloton a few months ago so he's been loving that and trying to take off his own COVID-19.   Where Can We Find Eric Online   Website - www.helpshift.com/ LinkedIn – Helpshift LinkedIn – Eric Vermillion   Quote or Saying that During Times of Adversity Eric Uses   When asked about a quote or saying that he tends to revert to, Eric shared that his favourite quote is the Wayne Gretzky quote, or at least he thinks it's widely attributed to Wayne Gretzky, which is “You miss 100% of the shots you don't take.”   Me: All right. And that's a good one. How do you think people can apply that in this whole environment that we're operating in? As you mentioned, we're emerging out of this global pandemic, even though we're not fully emerged out of it, people are trying to just kind of get their life back into some form of semblance. So, with all of that in play and there's also I think a lot of people are still experiencing a lot of fear and anxiety because they don't know what to expect. How do you think that quote can help people to really raise the bar?   Eric stated that he thinks it can be a motivating factor for you. He's definitely a person that's fairly easily amused and he's very much an experience person, he doesn't particularly care about stuff and things, and he thinks for a lot of people over the last couple of years, they've had to figure out more interesting ways to entertain themselves versus going out and kind of buying stuff and looking more for satisfaction through material things. Every day is really a new opportunity to learn something, pain tends to create intelligence, practice creates perfection and that kind of galvanizes you.   He thinks that every person that he meets is a new lesson, every person that he has had an opportunity to help in some way is literally currency for him, it makes him feel wealthy, even if it doesn't add a penny to his own bank account. And every time he gets a chance to experience a new city or a new restaurant, or make a new friend, it makes him feel wealthier than the day before. And he think that's one of those things that every one of us can remember, every one of us that's above ground and breathing has all those opportunities every single day to like add those experiences, add those things that do make you wealthier in a non-monetary way, and never miss a chance to take one of those shots and being aware of that he thinks is an incredibly motivating thing.   Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest   Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners   Links Good to Great: Why Some Companies Make the Leap and Others Don't by Jim Collins Love Does: Discover a Secretly Incredible Life in an Ordinary World by Bob Goff   The ABC's of a Fantastic Customer Experience   Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.”   The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!

Honor God and Deliver His Benefits

Honor God and Deliver His Benefits

Buzz Franchise Brands stands out for their portfolio of franchises with exemplary customer service that flows from its award-winning company culture. In this episode, Angela Paules, Chief Marketing Officer at Buzz Franchise Brands, shares the story of how they grew from a small mosquito control company to a multi-brand franchise leader with over 280 locations. Angela shares insights into their local and expansion marketing strategies, and how their franchise family came together to successfully support each other through the pandemic without losing any locations in the process.

VOTT: DSWD's lasting commitment to quality service | Jan. 25, 2022Subscribe to The Manila Times Channel - https://tmt.ph/YTSubscribe Visit our website at https://www.manilatimes.net Follow us: Facebook - https://tmt.ph/facebook Instagram - https://tmt.ph/instagram Twitter - https://tmt.ph/twitter DailyMotion - https://tmt.ph/dailymotion Subscribe to our Digital Edition - https://tmt.ph/digital Check out our Podcasts: Spotify - https://tmt.ph/spotify Apple Podcasts - https://tmt.ph/applepodcasts Amazon Music - https://tmt.ph/amazonmusic Deezer: https://tmt.ph/deezer Stitcher: https://tmt.ph/stitcherTune In: https://tmt.ph/tuneinSoundcloud: https://tmt.ph/soundcloud #TheManilaTimes#VoiceOfTheTimes Hosted on Acast. See acast.com/privacy for more information.

Shaun Doyle comes to Adoption STAR with 20 years of experience working for not-for-profits in the area of developmental disability. After studying at SUNY Fredonia, Shaun moved to Orlando, Florida to work for Walt Disney World. There he learned to train not only Disney Cast Members, but also to train people from other organizations on Disney's Approach to Quality Service and Disney's Innovation in Action. Shaun also created and led youth programs at the Disney Institute.Prior to joining the STAR team as the Intake Manager, he was the Director of Training and Staff Development for Autism Services of WNY. In his time there, Shaun developed multiple training curricula in not only working with people on the spectrum, but in leadership, hands-free intervention and customer service.At the start of his career, Shaun traveled to Romania to help train staff in institutions and orphanages that were about to close, to ensure effective and humane treatment for the children that would be returning to their communities. In addition to training and staff development, Shaun also worked closely with the Quality Improvement department to investigate incidents that may have occurred in the programs.Shaun and his husband Eric adopted their son in 2015 with the help of Adoption STAR. Their second son was born in 2019 and was also adopted with the agency's help. Adoption is part of his family's story and he is passionate about connecting people, building relationships, and following up with other families looking to grow through adoption. He is a well skilled storyteller, a performer by nature and has an innate ability to be inclusive no matter the setting. Shaun is a volunteer Wish Granter at Make a Wish, teaches new member classes at the Unitarian Universalist Church of Buffalo and sang with the Buffalo Gay Men's Chorus for over 10 years, serving as board president in 2012. Shaun is most proud of his role as daddy to his sons, Jackson and Frankie. Shaun is also so proud to come home every day, and tell his children that he spent the day working hard to help children find forever families.Connect with Shaun at https://www.linkedin.com/in/shaun-doyle-jr-40831147Listen to the podcast he hosts here https://www.adoptionstar.com/resources/podcast/Adoption STAR is a non-profit New York State Authorized, Florida and Ohio Licensed Adoption Agency, and is a compassionate and unique organization. From the onset, Adoption STAR wished to utilize the words within their name: Support, Training, Advocacy and Resources (STAR) to provide wide-ranging services to all members of the adoption community. This commitment grew into developing several programs and services.Find out more athttps://www.facebook.com/adoptionstarhttps://www.adoptionstar.com/https://twitter.com/adoptionstarhttps://www.instagram.com/adoptionstar/

The online service provider industry continues to grow and shift rapidly. While there is still so much room for more people, you need to turn your marketing focus towards standing out and delivering high standards. There is a fine line between taking messy action and elevating your craft to stand out (based on your services, skills, and delivery), which is what this episode is all about.  I also want to open up a much-needed conversation around the lack of quality and delivery of service providers as this space gets noisier. Tune in until the end, as I will be providing actionable steps to help you stand out the right way in your industry no matter where you are in your business journey.   In this episode, we cover… How to stand out based on your services, skills and delivery  Creating a smooth game plan for your processes The fine line between messy action and elevating your craft Having 6 figure foundations from the beginning How to show up from day one   "From a brand and a marketing standpoint to stand out online, most people are not talking about the power of standing out, which comes from being the freakin best of being damn good at what you do. And how that starts to make you stand out. That starts to help you grow exponentially fast."   "Word travels fast, and it carries a lot of weight. I say continuously that your brand reputation is the literal most valuable thing. Not only from like getting clients, but also from a PR perspective and you know, people telling their friends to follow you and people wanting you to be a guest on their podcast or their program right like this is beyond just making money from clients. When you're good at your craft that helps you stand out, right, you become the best you become the go-to."   "There are going to be doubts in your head no matter what you do but there's a huge difference in the people who get the skills they need in and the skill sets to deliver and show up on fire, versus the people who try to piece it all together and are not showing up with the standard quality to deliver and are wondering why the business isn't growing and why they're not standing out. "   Thanks for listening, and if you like what you've heard, feel free to share this episode with your friends! There are so many amazing women waiting to discover the Laptop Lifestyle, and I'd love you to help me spread the word.  Don't forget to screenshot this episode and share it on your Insta stories to win a free coaching call with me! Resources and links mentioned in this episode: Come hang out with me on Instagram or in the Laptop Lifestyle Entrepreneur Facebook Community! Head over to AmandaKolbye.com for more business tips and resources for the traveling entrepreneurs. Subscribe and Listen to The Laptop Lifestyle Podcast Review the Laptop Lifestyle Podcast on iTunes, Stitcher, or wherever you listen to podcasts The Laptop Lifestyle Bootcamp is opening soon for enrollment! Get on the waitlist right here! My NEW YouTube Channel has launched, and you can find the first episode right here. Check out The Content Kit Mini-Course to get my foolproof system for creating, storing, and organizing your content so you can stop feeling overwhelmed! The Instagram Business Blueprint is a great tool for advanced Instagram marketing and sales if you're ready to level up your IG game! Join the retreat Waitlist

This is a special episode where we gathered three professionals to answer questions homeowners may have about contractors doing work on their homes legally and professionally. In this episode: Aaron Smeltz owner of Quality Service Today: getqualityservicetoday.com Daniel Porterfield of Mebane Electrical: mebaneelectricalservices.com Michael Quintas of Insurance Get Soldier Girl Coffee, the best female Veteran owned and operated coffee company there is: https://soldier-girl-coffee-company.myshopify.com/17dea WARNING: 18+ only: Check out our other podcast Veteran Talk Show at www.veterantalkshow.com/listen --- Send in a voice message: https://anchor.fm/businessandbrews/message

The 11th Circuit Appeals Court has a ruling about ADA compliance for business websites that completely contradicts a similar ruling by the 9th Circuit. In this episode of the ReThinkYour.com Podcast we're diving into this hot bed of potential issues for retail jewelers known as ADA website compliance. Up ahead you'll hear about the ruling, the impact to you, and action steps to test and improve your website. (rec 4-11-21) This podcast is a production of Jeweler Websites Inc.

Maria Erna is the owner of WaG Grooming Salon and Spa in Salem, NH. Inspired by her own struggles to find quality dog grooming for her dogs, Maria opened WaG to provide a holistic, dog spa, salon experience to her furry clientele. Maria has worked in a variety of industries and is a marketing consultant for small business owners to help them succeed and reach their full business potential. In our time with Maria, we talked about why a holistic dog grooming experience is important, supporting employees and trusting them to do the job they were hired for, her full journey in small business, and advice for other small business owners.  

This episode hosts guest Nicholas Armistead of Keller Williams Realty in Opelika, AL, and dives into the importance of ownership as it relates to real estate, how to obtain real estate, the current state of the economy and how its affecting real estate, and the tax implications affiliated with owning real estate. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/talkwealthytome/message Support this podcast: https://anchor.fm/talkwealthytome/support