Stories from the River

In this episode of Stories from the River, guest host Tyler Trill, Senior Communications Manager at Broad River Retail, sits down with Broad River Retail's IT experts Robert Ferguson, Associate Director, IT Infrastructure & User Services, and Tim Sobkowiak, Associate Director, Retail Technology & Project Management, to dive into the world of cybersecurity, with a specific focus on phishing attacks.  The discussion breaks down how phishing techniques have evolved from suspicious emails to sophisticated text messages, QR code scams, and AI-powered voice impersonations. Robert and Tim share real-life examples of successful phishing scams, explain why these attacks remain effective, and offer practical advice on how to recognize and respond to threats. Key takeaways include the critical roles of strong passwords, multi-factor authentication, and most importantly, ongoing education for every team member—not just IT. The episode emphasizes that staying safe online is everyone's responsibility, both at work and at home. Listeners will walk away better prepared to spot and stop phishing attempts before they cause harm. Watch this episode on YouTube: https://youtu.be/Aj8A5NqKmq8  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In this episode of Stories from the River, guest host Kim Harkness sits down with Rachel LoPresto, the Corporate Events Manager, to go behind the scenes of Broad River Retail's signature gatherings, including the annual Sleep Summit at the Charlotte Motor Speedway. Rachel reflects on her first year in the role—highlighting her favorite moments, especially the Experts Soirée, and discussing what goes into crafting memorable and purposeful events for the Memory Makers. Together, they explore how listening to needs, coordinating with premier partners, and creating engaging, themed experiences help drive team connection, learning, and excitement for new products—all while keeping the focus on business goals, like elevating Sleep ROI. The conversation expands into the full range of company events, from Learning & Development events like the Sleep Summit's to marque events like the Home Furnishing Experts Soirée and the Memory Maker Gala, and celebrating the Company's growth through Grand Openings and Grand Reopenings. Rachel shares insights into the creative planning that goes into venue selection, unique giveaways, and fostering community ties during Grand Openings—including charity partnerships and regional touches like custom coffee carts and local treats. Looking ahead, Rachel expresses excitement for new challenges, particularly the upcoming, pioneering Spokane Grand Opening, while also sharing a few personal summer traditions and rapid-fire preferences. The episode is a vibrant exploration of how intentional details and a focus on Memory Maker experience set Broad River's events apart. Watch this episode on YouTube:  https://youtu.be/KR19YwfJmnY  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In the second part of this two-part series on Stories from the River, Heather Greenwood welcomes Memory Makers from the recent Sleep Summit held at the Charlotte Motor Speedway.  The conversation brings together insights from various Memory Makers, who share how the summit has influenced their approach on the sales floor, deepened their product knowledge, and enhanced their confidence in connecting guests with the perfect sleep solutions. Memory Makers discuss specific takeaways that challenged or energized them, how sleep training translates into improved guest experiences, and the role ongoing education plays in boosting both individual success and company growth. Hear from: -Cristina Shields, Sales Manager, VIP, The Hype -Isaiah Taylor, Home Furnishing Consultant, Flagship Enterprise -Brett Farmer, Home Furnishing Associate, Rock Hill Raiders -Jaylon Fisher, Sales Manager, Sleep, Albemarle Aces -David Boyd, Sales Manager, Sleep, Hub City Hive -Melanie Pratt, Home Furnishings Professional, Hub City Hive -Kota Bennett, Sales Manager Expert, VIP, Port City -Jefferson Lizaire, Sales Manager Expert, Sleep, Augusta Annihilators  Beyond product expertise, the episode delves into the unique culture at Broad River Retail. Memory Makers reflect on the importance of connection, collaborative learning, and the company's investment in their growth—citing moments of genuine care and camaraderie, from knowing each other's names to celebrating personal milestones. Many mention how the Sleep Summit reinforces the family-like environment and support system that sets Broad River apart, inspiring them to pioneer new levels of performance and leadership as they look ahead to 2025. The episode closes with reminders to tune in for upcoming special segments and to engage with the Stories from the River community across platforms. Part One of the Sleep Summit series:  Grid, Grit & Guest Experience: A Summit to Remember - https://www.youtube.com/watch?v=9lBGUfKMt2I   Watch this episode on YouTube:  https://youtu.be/WayK5G4P13c  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In this special two-part edition of Stories from the River, Heather Greenwood guest hosts to spotlight the highlights of the recent Sleep Summit held at the Charlotte Motor Speedway. The episode features eight Memory Makers from various Broad River Retail locations, sharing their unique experiences, key takeaways, and the powerful "aha" moments that made the event memorable.  Hear from: -Cristina Shields, Sales Manager, VIP, The Hype -Isaiah Taylor, Home Furnishing Consultant, Flagship Enterprise -Brett Farmer, Home Furnishing Associate, Rock Hill Raiders -Jaylon Fisher, Sales Manager, Sleep, Albemarle Aces -David Boyd, Sales Manager, Sleep, Hub City Hive -Melanie Pratt, Home Furnishings Professional, Hub City Hive -Kota Bennett, Sales Manager Expert, VIP, Port City -Jefferson Lizaire, Sales Manager Expert, Sleep, Augusta Annihilators  Each Memory Maker, representing various sales and sales management roles, reflects on how the Summit broadened their perspectives, enhanced their knowledge of innovative sleep products like Purple, Tempur-Pedic, and Sealy mattresses, and inspired new ways to connect with guests. Their collective enthusiasm underscores the Summit's value as an opportunity for learning, growth, and genuine connection. Throughout the episode, Memory Makers discuss not only the fun and interactive energy of the Summit, but also the practical techniques and product demonstrations that sparked their excitement to bring new ideas back to their showrooms. Memorable anecdotes include trying out the latest mattress technologies, engaging in sales demonstrations like "float the grid," and sharing personal stories that highlight the importance of guest comfort and finding the right sleep solutions. The episode concludes with a strong sense of passion for delivering life-changing experiences through thoughtful product recommendations and a consistent dedication to guest satisfaction.  Come back on Thursday for part two!  Watch this episode YouTube:  https://youtu.be/9lBGUfKMt2I  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Welcome back to Stories From the River, where Charlie Malouf continues his conversation with Bradley Sullivan, the General Manager of the award-winning Albemarle Aces, for an in-depth discussion on leadership, motivation, and what it takes to build a high-performing retail team at Broad River Retail. Against the energetic backdrop of the Charlotte Motor Speedway, Bradley shares how his obsession with performance metrics, consistency in routines, and a deep investment in the growth of his Memory Makers have been the driving forces behind his team's repeated successes, including multiple top store awards and coveted cheeseburger trophies for sleep sales excellence. He highlights the importance of embodying the business, emphasizing the motto "be the business," and fostering a culture that values both results and personal connections. Bradley delves into the unique culture of the Albemarle Aces, describing it through the metaphor of poker—where patience, strategy, and embracing the hand you're dealt are essential to winning. He reflects on meaningful moments, like witnessing Memory Makers achieve personal financial milestones and seeing them feel at home in the store's nurturing environment. Motivated by the desire to create a legacy of excellence, Bradley stresses the importance of passionate leadership, the impact of teaching others to surpass their own expectations, and a love for "playing the game." The episode wraps up with Bradley sharing personal anecdotes about family, literature, and the comeback journey that's defined his return to Broad River, leaving listeners inspired to lead with heart and a competitive spirit. Additional resources: The Motive: Why So Many Leaders Abdicate Their Most Important Responsibilities by Patrick Lencioni - https://www.amazon.com/Motive-Leaders-Abdicate-Important-Responsibilities/dp/1119600456   The Outsiders by S.E. Hinton - https://www.amazon.com/Outsiders-S-Hinton/dp/014240733X   The Count of Monte Cristo by Alexandre Dumas - https://www.amazon.com/Count-Monte-Cristo-Wordsworth-Classics/dp/1853267333   Marry the Process, Divorce the Outcome: Lessons on Success with Keith Jones - https://youtu.be/z3autMe8m3Y   Broad River's Original Purpose Summit, Purpose 8:28 (held on 8.28.2019) - https://www.purpose828.com    Watch this episode YouTube:  https://youtu.be/4qfkK_n6mD4  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In this episode of Stories from the River, host Charlie Malouf sits down with Bradley Sullivan at the Charlotte Motor Speedway to dive into Bradley's unique journey as a Memory Maker at Broad River Retail. Bradley, affectionately known as Sully, recounts his path from his early days in the furniture business, his meaningful recruitment experience at the transformative Purpose 8:28 event (Bradley's 'Day Zero' in Fort Mill, South Carolina, on August 28, 2019), and his rise through various leadership roles within the Company—from his start in Cary as an AGM with Michael Childers, to taking on the GM role in Bull City, to revamping the culture at the Ashley Outlet in Charlotte, N.C., on South Boulevard (which changed its identity during Bradley's tenure from the Boulevard Bulldogs to the "Boulevard Believe"), and now leading the Albemarle Aces to success. Bradley's remarkable story is marked by resilience, personal growth, and a knack for seeing potential in the underdog. Throughout the conversation, Bradley emphasizes his love for developing people, not just selling furniture. He highlights how culture is the cornerstone of thriving stores and shares heartfelt stories about the Albemarle Aces' journey to becoming a top-performing memory-making group, including winning the North American Ashley Store of the Month a record-setting three times within the past five months. The discussion also explores the importance of confidence, overcoming setbacks, and the challenge of consistency in retail. Bradley gives a special shoutout to the individual Memory Makers who make the Albemarle Aces shine, reinforcing the deep bonds and connections that drive success within Broad River Retail. Additional Resources: Broad River's Original Purpose Summit, Purpose 8:28 (held on 8.28.2019) - https://www.purpose828.com   Watch this episode YouTube:  https://youtu.be/3irD0s0Rpic  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In this episode of Stories from the River, host Charlie Malouf sits down with Jose Blanco, the General Manager of the Glenwood Gladiators, as part of the GM Series. Coming to you from the Charlotte Motor Speedway during a week of special events, the two dive into Jose's extensive 11-year leadership journey at Broad River Retail. Jose shares stories from his beginnings in liquidation furniture sales prior to joining The River and then through his progression through nearly every possible leadership role across many store locations—including Hickory, Arden, Asheville, Matthews, University, Columbia, Northeast Columbia, Fayetteville, Southern Pines, and now at the Raleigh Outlet (a/k/a the "Glenwood Gladiators"). With each move, he highlights his adaptability, focus on sales growth, and a deep commitment to leading by example. Jose credits much of Broad River's evolution to the adoption of consistent processes, like the C4 playbook, and emphasizes how these have shifted the Company from a store-by-store approach to a unified operational culture. Jose opens up about understanding the analytics of the business and those learnings that he gained during the preparation from the Orange Crush tours. Jose opens up about the importance of building trust, showing genuine care for other Memory Makers, and creating a family atmosphere in every store he leads. He discusses the rewarding aspects of being a GM, from celebrating high-performing Home Furnishings Consultants achieving the elite Home Furnishings Expert status, to fostering cultures where everyone feels supported and heard—regardless of age or background. Jose's story also touches on his personal challenges, including being legally blind, and expresses gratitude for the Company's support.     As the General Manager, Jose discusses how he constantly wants to be the lead learner and drops the mic when he says that 'Learning is an everlasting gobstopper.' Throughout the conversation, Charlie highlights Jose's resilience, service-driven leadership, and the perspective on growth at Broad River that is driven by its leaders like Jose: growing as far as their Memory Makers will take them. The episode concludes with advice for top sales professionals who may be contemplating a leap into leadership, underscoring the performance-driven, transparent, and deeply supportive environment that makes Broad River's GM role unique. Watch this episode YouTube:  https://youtu.be/Rg_dzfjKxMQ  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

In this episode of Stories from the River, host Charlie Malouf welcomes Alexis Strafuss, the General Manager of the Augusta Annihilators, during the GM Rx and the Mission Possible Sleep Summit at the Charlotte Motor Speedway. Alexis shares her journey from food and beverage management into the furniture retail world with Ashley, starting in 2020 in Florida during the COVID-19 pandemic. She describes her growth from a Rookie Sales Associate to various leadership roles, including her first General Manager position in Inverness, Florida, and later at flagship locations with Ashley Global Retail (AGR) in Florida, highlighting her successes such as winning Rookie of the Year and Top Gun awards, and even earning a vacation to Napa Valley as part of various incentive programs. The conversation dives deep into Alexis's leadership philosophy, especially her focus on culture and the well-being of Memory Makers. She discusses the rebranding of their Augusta store to the Augusta Annihilators, complete with the vulture mascot "Vinny," chosen for representing loyalty, passion, teamwork, and drive. Alexis emphasizes the importance of listening and connecting with her Memory Makers, fostering a competitive yet uplifting environment where everyone feels heard and motivated to excel. Her thoughtful and intentional approach to leadership, grounded in her competitive sports background and previous management experiences, shines throughout the episode, as she shares her ambitions to continue growing—setting her sights on a regional manager position by 2027. Watch this episode YouTube:  https://youtu.be/nbMqOnA-l4E  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In this episode of Stories from the River, host Charlie Malouf takes viewers and listeners on a behind-the-scenes journey through Broad River Retail's 2nd Quarter Companywide Town Hall that took place on Friday, May 16, 2025. He explains the origins and purpose of the quarterly Town Halls, highlighting how they have become a crucial channel for transparent communication and engagement with Memory Makers across the company. Charlie walks through the meticulous planning and collaborative preparation that goes into these events, emphasizing the blend of important companywide updates, recognition of recent promotions, the celebration of new leaders, and shout-outs for outstanding achievements—like high retention rates and major awards for the Company or specific departments. The Town Hall is packed with insights on organizational performance, business goals, and the values that unite everyone at Broad River, all delivered over 113 slides and an engaging live Zoom chat with hundreds of Memory Makers tuning in. The episode also captures key business highlights and initiatives, such as progress towards sales goals, store remodels and conversions to the Ashley 7.0 format, and the launch of new product lines like Ashley Luxe. Charlie and other leaders discuss continued innovation, operational efficiency, and the company's growing community impact, including Founders Scholarship awards and charitable giving milestones. There is a special focus on the Company's major projects like Project Cascade—Broad River's expansion into Spokane, Washington—and operational successes like record-low return rates in home delivery. The episode wraps up with encouragement for all Memory Makers leading into the busy Memorial Day retail weekend, a reminder about the meaning behind the holiday, and a look ahead to future episodes and possible summer updates from The River. Watch this episode YouTube: https://youtu.be/xpKABVpQ0R4  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

This episode marks the fifth and final installment in the Ashley's 'Right to Win' Boot Camp series on Stories from the River, hosted by Charlie Malouf. The focus of this series is a four-day intensive training held across eight host locations, aimed at elevating the product knowledge and confidence of Broad River's Memory Makers. Charlie interviews Kensley Phillips, Jim Walker, and Josh Hatchell from the Flagship Enterprise, along with Angel Santana from the Rock Hill Raiders, as they reflect on their biggest takeaways and practical insights from the Boot Camp. The Memory Makers emphasize how the training dramatically increased their understanding of Ashley's product quality, manufacturing processes, and competitive advantages, inspiring pride and confidence in representing the brand. Throughout the discussion, the Memory Makers share how the training went beyond typical product information, delving into the benefits behind each feature and offering new strategies to help customers connect with Ashley's story of quality, sustainability, and innovation. They highlight the value of continuous learning, the impact of intentional investment in their growth, and a deep sense of belonging within Broad River. The Boot Camp not only revitalized their passion for customer interaction but also equipped them with new language and knowledge, empowering them to stand out on the sales floor and contribute to Broad River's ongoing success.  There's enthusiastic anticipation for future sessions, with the group agreeing that ongoing education is vital for personal and professional growth in a Memory Maker's journey. Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU      Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o    Power in Preparation: Inside the Product Knowledge Boot Camp with Chris Berrier: https://youtu.be/MLKum9AwskI    Memory Makers On Sustainability, Innovation and Product Quality at Ashley's 'Right to Win' Boot Camp - https://youtu.be/0hNtGoNLAZU  Watch on this episode YouTube: https://youtu.be/R03T17gq1OE  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

In this episode of Stories from the River, we continue the Ashley's 'Right to Win' Product Knowledge Boot Camp series, focusing on insights from four Memory Makers who participated in the intensive training event at the flagship Pineville location. Joined by Kensley Phillips, Jim Walker, Angel Santana, and Josh Hatchell, the conversation highlights each Memory Maker's unique perspective on the boot camp's hands-on approach—especially impressive demonstrations showcasing the durability and innovative construction of Ashley Furniture products, like standing on dresser drawers and sofas to prove their strength. The Memory Makers emphasized how the boot camp deepened their understanding of product materials, Ashley's commitment to sustainability, and the cutting-edge processes that set their furniture apart from competitors. Throughout their interviews, Memory Makers expressed appreciation for the engaging, interactive training style, led by energetic instructors like Teresa, which kept everyone involved and eager to learn. The episode underscores how this experience not only boosted their product knowledge and confidence in sharing Ashley's story with customers but also equipped them with new skills to inspire excellence in their fellow Memory Makers. The takeaways ranged from technical details about materials like LVL (Laminated Veneer Lumber) and mixed woods to newfound pride in the brand's long-lasting quality. Ultimately, the episode serves as a testament to how effective, immersive training can empower Memory Makers to deliver superior guest experiences and articulate the unique value of Ashley Furniture. Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU     Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o   Power in Preparation: Inside the Product Knowledge Boot Camp with Chris Berrier: https://youtu.be/MLKum9AwskI   Watch on YouTube: https://youtu.be/0hNtGoNLAZU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Welcome to the third episode in the Ashley's 'Right to Win' Product Knowledge Boot Camp series from Stories from the River. Charlie Malouf introduces Chris Berrier, Area Manager of Supernova in the North region. The conversation highlights the extensive boot camp training underway, which draws Memory Makers from three states, taking place in eight different host stores, with sessions led by experienced trainers like Teresa Thompson from Ashley Furniture's Field Sales team. The training focuses primarily on deepening product knowledge across various categories, while also weaving in essential sales techniques to help Memory Makers better connect with guests and boost both confidence and performance. Chris shares insights on the broader impact of such hands-on learning, emphasizing the vital role it plays in both immediate sales success and long-term growth for Broad River Retail. He points out that investments like these not only sharpen skills—embodying the "iron sharpens iron" philosophy—but also contribute to higher retention and better paychecks for HFCs (Memory Makers).  The conversation covers how Chris plans to sustain the momentum after the boot camp, from ongoing coaching to refresher activities, and reinforces the value of an open, eager approach to learning. Chris leaves listeners with advice for new Memory Makers: "Be a thief of knowledge," always ready to soak up information. Wrapping up, he suggests that bringing the sleep category into future training sessions will bolster confidence even further, and sums up the boot camp spirit with a proposed T-shirt slogan: "Be ready." Previous episodes in this Ashley's 'Right to Win' Boot Camp Series:  Product Smart, People Driven, Purpose Fueled: Mobilizing Ashley's 'Right to Win' Boot Camp - https://www.youtube.com/watch?v=Owyi81Q9dOU   Ashley's Right to Win Boot Camp is a Force Multiplier - https://www.youtube.com/watch?v=MHhcdcNEG4o   Watch on YouTube: https://youtu.be/MLKum9AwskI  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Welcome to the second episode in the latest series from Stories from the River - Ashley's 'Right to Win' Product Knowledge Boot Camp. Today, Charlie Malouf sits down with Teresa Thompson, Ashley Furniture Industries Field Sales Manager and trainer at this year's Boot Camp held in Pineville, North Carolina (one of the eight host sites for the training sessions).  Teresa shares her journey from a long career in retail, including stints at Williams Sonoma and in fine jewelry, to her current role with Ashley, where she is part of the original group that launched the field sales training initiative. She highlights her passion for training and developing talent, especially in onboarding and product knowledge, and explains how Ashley's thorough and extensive 12-week onboarding—complete with factory visits and hands-on learning—set up the new field sales training team up for success. The conversation delves into the origin and success of the "Right to Win" Boot Camps, describing them as intensive, interactive sessions designed to instill confidence and deep product knowledge in retail sales consultants. Teresa outlines how these boot camps are tailored to individual licensees and retailers, focusing on Ashley's unique strengths and how to leverage those against competitors. She emphasizes the positive cultural atmosphere at Broad River, the long-lasting impact of the training on sales and morale, and the importance of keeping Memory Makers engaged through active participation.  Come back next week for attendee impressions and more stories from this year's Ashley's 'Right to Win' Product Knowledge Boot Camp.  Watch on YouTube: https://youtu.be/MHhcdcNEG4o  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail

Welcome to a brand-new series on Stories from the River as we go behind the scenes of Ashley's 'Right to Win' Product Knowledge Boot Camp with Charlie Malouf and Renee Bradley as they unpack what it means for Broad River Retail. Find out how this company-wide training is shaping retail teams and driving results across multiple locations. Charlie and Renee sit down at the Pineville Flagship Ashley Store location and discuss the massive undertaking involved in orchestrating this four-day, multi-site training initiative. Over 330 Memory Makers from all aspects of retail — ranging from Home Furnishings Consultants (HFCs) to General Managers — participated across eight different host locations, all designed to enhance product knowledge and sales confidence within the organization. Renee shares details about the logistical coordination, collaboration with Ashley Furniture field sales trainers, and the intentional timing of the event between major sales periods to maximize impact. The conversation highlights not only the practical aspects of the boot camp, such as the five and a half hour sessions packed with demonstrations on features like Platform Seating and performance fabrics, but also the deeper goals of building community, ensuring consistent retail rhythms, and cultivating a sense of excitement and confidence among the Memory Makers.  And how do we measure success?  After the training, success is measured through specific retail performance metrics like sales per guest (SPG) as well as through surveys and anecdotal feedback from participating Memory Makers. Renee underscores the value of in-person training for fostering engagement and lasting sales excellence, and closes with a forward-looking perspective, emphasizing continuous improvement, community, and the shared purpose that unites everyone at Broad River Retail. Join us again on Thursday to take a glimpse into a conversation Charlie has with Teresa Thompson, a field sales manager with Ashley Furniture Industries, and Ashley's 'Rights to Win' Boot Camp's most talked about trainer on Stories from the River. Watch on YouTube: https://youtu.be/Owyi81Q9dOU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

We're back for part four of our Retail Operations series on Stories from the River! In this second half of a dynamic two-part conversation, guest host Sam Blum, Director of Customer Experience, continues the discussion with a powerhouse panel from Broad River Retail. Jessica Blackstock, REM of Mooresville, Nathan Jeter, GM of Mooresville, Cindy Orrick, Sales Audit Manager, and Karrin Reed, Manager of Retail Inventory, dive even deeper into the collaborative spirit that drives success across departments. From building trust with store teams to cross-training efforts and building consistency across locations, this episode highlights how strong relationships and shared goals fuel efficiency, accuracy, and exceptional guest care. The group reflects on how far they've come—from feeling siloed to operating as an integrated support system—and how Retail Ops continues to evolve thanks to technology, training, and heart. You'll hear impactful stories, leadership insights, and laughter along the way as the panel celebrates what it truly means to be a team. This episode is packed with practical wisdom and authentic connection—don't miss it! This episode on YouTube: https://youtu.be/JX9vtjKovPY  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

This lively episode of Stories from the River marks part three of our Retail Operations series! Guest host Sam Blum, Director of Customer Experience, brings together a dynamic group of retail collaborators from Broad River Retail to spotlight the essential partnerships that power day-to-day operations. Nathan Jeter, General Manager of Mooresville, and Jessica Blackstock, REM of Mooresville, share how their close working relationship ensures smooth processes and exceptional guest experiences—Jessica, often compared to a lineman protecting the “quarterback,” safeguards every order from start to finish. Meanwhile, Cindy Orrick, Sales Audit Manager, and Karrin Reed, Manager of Retail Inventory, explain how their teams serve as a vigilant “second pair of eyes,” supporting store Memory Makers behind the scenes and drawing on their own REM experience to provide proactive and empathetic support. The conversation dives deep into collaboration—highlighting daily communication habits as well as innovative approaches that have streamlined audits and inventory management through shared expertise and technology. From stepping in to save guest experiences to transforming perceptions of audit partners, the group showcases a culture of open communication, continuous improvement, and unwavering teamwork. The conversation doesn't stop here—tune in to Thursday's episode for part two with this inspiring crew! This episode on YouTube: https://youtu.be/ekuY0Q-_Y00  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Guest host Sam Blum, Director of Customer Experience, is joined by three Retail Operations leaders from Broad River Retail — Wes Dudley, VP of Customer Experience & Retail Operations, Andrew Bartlett, Associate Manager, Retail Operations, and Katrina Batchelor, Associate Manager, Retail Operations. Together, they explore how the Retail Ops team has grown, transformed, and redefined its role in delivering exceptional support to both Memory Makers and guests. From their unique journeys into Retail Ops to navigating early inefficiencies and learning curves, the group shares how the department has become more agile, innovative, and forward-thinking. They dive into the creation of the Associate Manager role, the importance of building strong store partnerships, and the culture of collaboration and consistency that fuels their work today. Looking ahead, they share how Retail Ops plans to be pioneers in 2025 and beyond, including efforts to standardize processes, expand digital tools, and continue empowering teams to provide seamless experiences. The episode wraps with a fun twist—each guest shares which fictional character best represents Retail Ops, spotlighting the adaptability, grit, and heart of the team. Don't miss this insightful conversation about the evolution of a team that's always moving forward! This episode on YouTube: https://youtu.be/n1U7Vx6wlLY  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the first episode in our special Stories from the River series spotlighting the evolution and impact of Retail Operations at Broad River Retail! In this nostalgic kickoff episode, guest host Sam Blum, Director of Customer Experience, is joined in studio by a panel of incredible pioneers who helped lay the foundation for what we now know as Retail Ops: Kellie Jones, Senior Manager of Retail Operations, Molly Angelo-Teisch, Associate Manager of Retail Operations – North, and Cathy Aleman, Senior Retail Experience Manager. Together, they take a trip down memory lane—reflecting on what Guest Services looked like nearly a decade ago, from fielding countless store calls and manually uploading documents, to the early inefficiencies that sparked a need for change. Listeners will hear how the team navigated a major transformation—moving from a support-heavy model to a system that empowered Home Furnishing Consultants to own the guest journey, supported by new technology, training, and structure. Through it all, these Memory Makers share how they supported stores, embraced change, and built a culture focused on service, innovation, and operational excellence. The episode wraps with reflections, pride in the journey, and a fun twist: each guest shares the theme song they think best captures the spirit of Retail Ops. Don't miss this foundational episode—and be sure to tune in for Part Two coming soon! This episode on YouTube: https://youtu.be/d9hMVBQ9gWU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

In this episode of Stories from the River, Broad River Retail's CEO and host Charlie Malouf takes listeners behind the scenes at Broad River Retail to discuss a sudden and impactful development in the home furnishings industry: tariffs. Charlie reflects on the recent announcement of reciprocal tariffs, focusing particularly on the shock of a proposed 46% tariff on goods imported from Vietnam, a country where Ashley Furniture Industries (a principal supplier) has a significant manufacturing presence. He explores how these rapid changes in trade policy could disrupt pricing, demand, and overall market stability—especially given that home furnishings are often considered discretionary purchases. Charlie ties in the uncertainty of tariffs with larger economic and industry rhythms, likening the sudden shock to the COVID-19 shutdown. Throughout the episode, Charlie emphasizes the importance of focusing on what can be controlled, even in times of external uncertainty. He encourages Memory Makers to continue showing up every day with a commitment to a premier guest experience, operational excellence, and long-term growth strategies, regardless of economic headwinds. He highlights that Broad River Retail remains committed to its goals and vision, adjusting expenses and plans only as needed without losing sight of the bigger picture. Charlie wraps up with well wishes for Easter and reminds listeners that while tariffs introduce unpredictability, the company's core values and dedication to guests remain constant. He offers a preview of upcoming episodes and encourages everyone to maintain their focus, adaptability, and pioneering spirit in service of both their guests and the organization's future. Book Referenced: The Furniture Wars: How America Lost a 50 Billion Dollar Industry by Michael Dugan - https://www.amazon.com/Furniture-Wars-America-Billion-Industry/dp/1439225109/     Links used: https://edition.cnn.com/2025/04/13/sport/rory-mcilroy-wins-career-grand-slam-masters-spt/index.html  https://www.nbcconnecticut.com/news/national-international/fact-check-trumps-misleading-tariff-chart/3535201/   https://www.cnbc.com/2025/04/02/trump-reciprocal-tariffs-countries-chart-imports-united-states.html  This episode on YouTube: https://youtu.be/lw0aNARuVB4  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the third episode of the Knights of the Ledger Summit series from Stories from the River! We continue the Q&A with Broad River Retail's CEO, Charlie Malouf with Hope Stocker, Manager, Retail Accounting, as guest host. Charlie shares stories about his early jobs, from mowing lawns at a young age to working in his uncle's deli and eventually serving as a busboy and waiter. The discussion highlights what Charlie's most proud of about Broad River Retail, the challenges he and the team faced in 2015 when Broad River was at a critical point, and his determination to steer the company away from the brink of bankruptcy. Despite the adversity, Charlie's leadership, driven by optimism and resilience, was pivotal in turning the company's fate around, embodying the Stockdale Paradox of unwavering faith through hardship. The episode also explores Charlie's life beyond Broad River, focusing on his commitment to family and health. He shares tidbits of family activities, like attending his son's track meet and celebrating birthdays, emphasizing the importance of balancing work with personal life. Throughout the conversation, Charlie reflects on the significance of legacy and stewardship, envisioning a future where Broad River continues to thrive long after his leadership tenure. He underscores the role of investing in oneself, learning continuously, and passing on knowledge to future Memory Makers to ensure the company's enduring success. The session concludes with a Q&A segment, where Charlie provides advice on entrepreneurship and recommends impactful books that have shaped his journey. Charlie's favorite books: Win the Day by Mark Batterson - https://www.amazon.com/Win-Day-Journal-Harness-Power/dp/0593192869   The Road Less Stupid (Advice from the Chairman of the Board) by Keith J. Cunningham - https://www.amazon.com/The-Road-Less-Stupid-audiobook/dp/B07DJWQ7JN   Everybody Matters by Bob Chapman - https://www.amazon.com/Everybody-Matters-Extraordinary-Caring-People/dp/1591847796   The Power of Moments by the Heath Brothers - https://www.amazon.com/Power-Moments-Certain-Experiences-Extraordinary/dp/1501147765   Recommended Family-Friendly Finance and Money Management App for Kids and Teens:  Greenlight - https://greenlight.com   This episode on YouTube: https://youtu.be/hX0JNo94vMw  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the second episode of the Knights of the Ledger Summit series from Stories from the River! Hope Stocker, Manager, Retail Accounting, guest hosts this episode and sits down with Broad River Retail's CEO, Charlie Malouf, for a Q&A about the company's growth and future opportunities with questions from the summit attendees. Charlie talks about the company's pioneering spirit in their northwest expansion, particularly with the introduction of Project Cascade and its entry into the Spokane market. This ambitious project is all about cascading Broad River's award-winning culture to a new territory which will introduce new and unique challenges to overcome, such as operating a single-store market with limited resources. Hope and Charlie also delve into the importance of retail leadership, explaining how having top-tier general managers is crucial for maintaining consistency and excellence across their stores. The episode highlights Broad River's dedication to innovation and staying ahead of the competition, as demonstrated in their bold initiatives like launching Riverstone Logistics and introducing an elevated home delivery service branded as Ashley DASH. Charlie emphasizes the company's commitment to reinvesting in their Memory Makers and communities through ventures such as an upcoming Crisis Assistance Fund and potential mission trips to further enrich their award-winning culture. Looking ahead, Charlie outlines the exciting opportunities for Broad River, targeting ambitious growth goals, maintaining excellent retail performance, and potentially exploring new regional markets beyond 2025, all while nurturing their unique company culture. Additional Resources: "The Explorer's Gene: Why We Seek Big Challenges, New Flavors, and the Blank Spots on the Map" by Alex Hutchinson - https://www.amazon.com/Explorers-Gene-Challenges-Flavors-Blank/dp/0063269767   This episode on YouTube: https://youtu.be/CzHJ8RkD9UM  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to a the new Knights of the Ledger Summit series from Stories from the River! This episode captures a presentation that podcast host and Broad River CEO Charlie Malouf gave at the 2nd Annual Knights Summit on March 26, 2025, in Fort Mill, South Carolina.  Charlie begins by sharing insights into Broad River's growth journey over the last 20-plus years, focusing on past milestones and plans for the next year including Project Cascade, which aims to expand the company's geographical reach into the Inland Northwest in Spokane, Washington. Charlie discusses the four key areas of focus for 2025: driving revenue, continued innovation, operational efficiencies, and ensuring fortress security. He also discusses longer term future plans like the 2030 vision to grow to $500 Million. He emphasizes the importance of the pioneering spirit, encapsulated by the word "Pioneer," which was chosen as the company's 2025 word of the year. This encapsulates the aim to be innovative and exploratory in their endeavors. Charlie further engages the audience with thought-provoking exercises that demonstrate the power of compounding and investing in oneself. Through interactive dialogue, he illustrates the potential of small, consistent improvements leading to significant growth. This aligns with Broad River's philosophy, which values goal-setting and strategic planning to achieve long-term growth. Charlie reiterates the importance of Memory Makers in realizing these goals, noting that the company's success hinges on their growth and development. Overall, this episode serves as both an informative and a motivational session, aiming to prepare the finance department, fondly known as "Knights of the Ledger," for future challenges and opportunities. 21:24 "Nobody ever drifted to a destination they would have chosen." -Michael Hyatt 28:05 "If someone offered you a penny that doubles every day for 30 days or a million dollars today, which would you take?"  32:09 "If you improve by 1% every day, within a year you will have improved 365%. Think about that"  33:57 "When nothing seems to help, I go and look at a stonecutter hammering away at his rock perhaps a hundred times without as much as a crack showing in it. Yet at the hundred and first blow it will split into two, and I know it was not that blow that did it, but all that had gone before." - Jacom Riis The Stonecutter's Credo 34:27 "The best investment you will ever make is in yourself." Warren Buffett  This episode on YouTube: https://youtu.be/rX0TnFIQCmY  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the second mini-series episode introducing People Allies on Stories from the River! In this episode Heather Greenwood, Director, People is joined by Renee Bradley, Associate Director of Retail Onboarding and Education, and Nicole Gere, Senior Manager of Talent Acquisition, integral leaders of the People Team at Broad River Retail. Together, they discuss the transformation from a traditional Human Resources Department into the more dynamic People Team shedding light on the profound change in perspective and operations. The conversation reflects on the unveiling of the People Department and its emblematic elephant logo, which symbolizes strength, wisdom, and protection, mirroring the values and work culture that the team wants to instill and embody across the organization. Renee and Nicole share their experiences and insights on what it means to be a "People Ally," emphasizing the team's commitment to creating exceptional experiences for all Memory Makers. Nicole discusses the pivotal role her talent acquisition team plays as the first point of contact for potential Broad River Memory Makers, while Renee reflects on her journey and the shift from Human Resources to a more partner-focused People Department. They delve into their department's vision and strategies, highlighting the "RIGHT" approach—doing the right thing, the right way, for the right reasons. The episode concludes with personal reflections on the upcoming spring and summer, underscoring the deep connection to the community and the importance of experiencing joy and growth, both professionally and personally. This episode on YouTube: https://youtu.be/qNTWscUPFkw  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the mini-series Introducing People Allies on Stories from the River! Heather Greenwood, Director, People, hosts a thought-provoking discussion with Carlos Mendez, Manager, Learning & Development, and Emelyne Henderson, Manager, Memory Maker Experience, about Broad River Retail's transformation from the Human Capital Department to People. The episode begins with Heather introducing her guests and exploring their roles at the company. Carlos talks about his year-and-a-half experience with Broad River and the sense of connection and care that characterizes the People Team. Emelyne reflects on the department's growth from a small group that used to meet weekly to a much larger team requiring monthly all-hands meetings. She fondly recounts the shift from Human Resources to Human Capital and now, to People, as part of the company's ongoing effort to stay relevant and strategic while focusing on the business as well as the individual needs of its Memory Makers. The conversation further delves into the significant December 2024 meeting where the department's name change was revealed. Heather, Emelyne, and Carlos share their thoughts on this transition, emphasizing the power of being seen as allies to the Memory Makers. Emelyne remembers the initial uncertainty to change but highlights how the department has elevated by involving Memory Makers in decision-making processes. Carlos shares the excitement and energy of presenting end-of-year projects, noting how the name shift aligns with their vision for constant innovation and strategic support. The episode concludes with optimistic anticipation for the upcoming year, focusing on the implementation of new projects and strengthening leadership within the department, all while maintaining the core value of being true allies to the people at Broad River Retail. This episode on YouTube: https://youtu.be/Uxz1XZMXMrU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the fourth episode of our C4 series on Stories from the River, in which we go behind the scenes at a recent C4 Sales Training event in Charlotte and speak with some of the Memory Makers at Broad River Retail who attended.  Essentially, this episode has two components.  Half of the episode features Head Coach Stacey McCormick providing a robust explanation and unpacking of the purpose and science of our proprietary C4 process.  The other half of the episode features interviews and feedback from three Memory Makers who participated in the recent C4 training class.   Head Coach Stacey McCormick welcomes you back and dives into the intricacies of the C4 training process at Broad River Retail, explaining its significance in creating memorable experiences for guests. Stacey highlights that the C4 process is foundational for how guests should experience stores, focusing on key aspects of the C4 process -  Connecting, Customizing, Committing, and Continuing relationships with guests. Stacey emphasizes the importance of language, timing, and positioning in sales, anchoring the process on authentic connections with guests to foster long-term relationships. He also stresses the necessity of having the right mental and physical positioning to create positive impacts and enjoy mutual success with the guests. Stacey also provides the five personal and emotional Connection principles:  1. Connect and engage. 2. Be fun, endearing, and build credibility. 3. Influence outcomes. 4. Be urgent. 5. Extend the relationship. The 2nd half of this episode features insights from Madelin Brown, VIP Sales Manager, Ebony Lee, Home Furnishings Professional, and Steven Ramjit, Regional Manager of the North, who share their experiences with the commission-based environment at Broad River Retail. They discuss how the supportive and collaborative atmosphere among Memory Makers promotes productivity and a sense of family rather than competition. The Memory Makers elaborate on how connecting with guests authentically helps in customizing services to meet their needs, fostering trust and building credibility.  The answer questions related to the biggest myths of commission sales, the biggest takeaways from the C4 training, and how various tools like Draw the Room and 3X optimize the process. The episode emphasizes that following the C4 process ensures a consistent and rewarding experience for both Memory Makers and guests. Additional resources: Pre-Suasion: A Revolutionary Way to Influence and Persuade by Robert Cialdini - https://www.amazon.com/Pre-Suasion-Revolutionary-Way-Influence-Persuade-ebook/dp/B01C36E2YS   The C4 Process Series Connecting the Dots - How C4 Customizes the Memory Maker Experience - https://youtu.be/W2CWJJ3YF38   Harnessing C4 Techniques: Improve Retail Performance with Connect and Customize - https://youtu.be/zcVz2-UBWsQ   The C4 Playbook: Focusing on the Fundamentals - https://youtu.be/zgHImYaAbHk  This episode on YouTube: https://youtu.be/635LhND724Y  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the third episode of our C4 series on Stories from the River, in which we go behind the scenes at a recent C4 Sales Training event in Charlotte and speak with some of the Memory Makers at Broad River Retail who attended.  Head Coach Stacey McCormick introduces this episode and dives into the purpose for and the evolution of the C4 process at Broad River Retail. This C4 process focuses on Connecting, Customizing, Committing, and Continuing as a sales strategy. Stacey has worked extensively to transform the C4 process from a single-page overview into a refined, structured approach that reduces variability in guest experiences. Memory Makers, whether or not they are new or have been with The River for years, participate in C4 training to train, hone, refine, and refresh their skills and ensure a consistent and exceptional guest journey. The goal is to provide a roadmap to provide consistent retail experiences as they assist guests with their home furnishing needs, catering to individual demands without the typical sales pressure while also being able to influence the outcomes in a mutually beneficial way. The episode features insights from Madelin Brown, Ebony Lee, and Steven Ramjit, who share their experiences with the two-day C4 sales training event. Madelin, a VIP Sales Manager, and Ebony, a Home Furnishings Professional, emphasize the importance of connecting with guests on a personal level to meet their needs comprehensively. Steven, the Regional Manager of the North, appreciates the unique nature of the training and the direct involvement of Stacey McCormick, valuing the hands-on approach that equips Memory Makers to deliver exceptional service. The biggest takeaways for the Memory Makers included a shift in mindset towards always seeking additional opportunities during a sale, building higher sales tickets, and the value of creating a consistent, guest-focused experience. The C4 process helps build lasting relationships with guests and the regular C4 sales training events foster a culture of continuous learning within the organization. Additional resources: The MR.MO series with Coach Stacey  A Primer on Business Operating Systems - https://www.youtube.com/watch?v=VRQNLtuOsQY   The Origin Story of Mr. Mo - https://www.youtube.com/watch?v=yuHenu3l51U   How Mr. Mo Changed the Game for Broad River Retail - https://www.youtube.com/watch?v=ApFNYx_wZJo   Accelerating to a Retail Revolution and an A+ Life with Mr. Mo - https://www.youtube.com/watch?v=kYp1WDneO7E   This episode on YouTube: https://youtu.be/zcVz2-UBWsQ  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to the second episode in our series covering the C4 process at Broad River Retail on Stories from the River!  This episode focuses on how Memory Makers can enhance their sales strategies through connecting and customizing. Host Charlie Malouf introduces this episode that welcomes back Gabby Cobos, General Manager; Bryan Clark, VIP Sales Manager; and England Montgomery, Home Furnishings Consultant, who each offer unique perspectives from the recent two-day C4 training. The episode explores the misconceptions about working in commission sales, with Bryan clarifying that commission-based income can actually be predictable with consistent performance. England and Gabby further share their insights on the importance of genuine connections with guests, emphasizing non-business greetings and honesty as key elements to establishing rapport. The speakers delve into the "customize" aspect of the C4 process, where understanding a guest's personal space through tactics like "Draw the Room" can significantly enhance the sales experience. They highlight how this approach allows for better customization, fostering a deeper connection with guests by helping them envision their home spaces. The role of sleep in the C4 process is also discussed, underscoring the importance of promoting healthy sleep options while providing a comprehensive service. The episode concludes with conversations about professional goals for 2025 and the impact of the C4 training on achieving these objectives, reinforcing the value of following a structured but adaptable sales process.   This episode on YouTube: https://youtu.be/zgHImYaAbHk  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

In this Stories from the River episode, host Charlie Malouf introduces a new series focusing on the C4 process at Broad River Retail!  The C4 process, comprised of Connect, Customize, Commit, and Continue, is central to Broad River's approach to sales. It emphasizes the importance of connecting with guests and customizing their shopping experience. This episode kicks off a four-part series featuring insights from three of Broad River's retail Memory Makers: Gabby Cobos, General Manager; Bryan Clark, VIP Sales Manager; and England Montgomery, Home Furnishings Consultant. These Memory Makers share their experiences and perspectives on the C4 process, highlighting its significance and effectiveness in achieving consistent results in sales. The Memory Makers express their appreciation for the company's investment in their development, noting the importance of the two-day intensive C4 sales training led by head coach and EVP of Retail Performance Stacey McCormick. They emphasize how the training enhances their ability to connect with customers and furnish life's best memories. Gabby Cobos highlights the unique aspect of the C4 process, where customers are put in the driver's seat, and Bryan Clark appreciates the ability to customize the process and make it his own. Overall, the episode provides insights into how the C4 process contributes to Broad River's success and the commitment to continuous learning and development. This episode on YouTube: https://youtu.be/W2CWJJ3YF38  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

In this episode of Stories from the River, Charlie Malouf welcomes Gabby Cobos, the new general manager for the Salisbury, North Carolina store, which has been recognized as the 2024 Ashley store of the year. Gabby shares her unique journey from Ecuador to the United States, settling in Orlando, Florida, where she began her career with Ashley Corporate. She started as a customer service representative and worked her way through various roles, including Office Manager, Sales Manager, and General Manager. Her passion for training and development led her to serve as a regional trainer for Ashley in Florida, responsible for onboarding and developing Memory Makers across 26 stores. Gabby shares that she has even been the host of a podcast.  During her tenure at Ashley Furniture, Gabby also was able to interview three people for their own, internal podcast, called Ashley Spotlight, which was shared internally via their intranet on Ashley Discovery. Gabby's transition to Broad River Retail as a General Manager is driven by her belief in continuous growth and a passion for furnishing life's best memories. She appreciates Broad River's culture, their emphasis on words like "Memory Maker" and the value placed on personal development. Gabby is excited to be part of a company that aligns with her values and offers opportunities for professional growth.  Gabby shares her goals for 2025 along with her habits that serve her well (like practicing gratitude and positive affirmations) and the best advice she's received.  She's looking forward to investing in herself in 2025 while making a significant impact at the Salisbury store. Gabby encourages others considering a move to Broad River to take the leap, highlighting the culture and sense of being part of something bigger. Additional Resources: Loving Our Memory Makers - The Power of Memory Maker Appreciation Week! - https://www.youtube.com/watch?v=T7_-ZVZlnq0   This episode on YouTube: https://youtu.be/oGwTfbOBpVQ  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

In this special episode of Stories from the River, Manny Rodrigues, Presiden & COO of Broad River Retail, welcomes Charlie Malouf, CEO of Broad River Retail, and host of the podcast, into the studio. The discussion focuses on a significant new venture for Broad River Retail: the planned expansion into Spokane, Washington,and the Inland Northwest, scheduled for late 2025 or early 2026. Charlie explains that the decision to move into a 101,000 square foot former Macy's at NorthTown Mall in Spokane was driven by a chance conversation with an executive from Ashley Global Retail. The venture represents a strategic expansion aimed at broadening Broad River's traditional aperture relative to new markets and seizing new growth opportunities. The project is known as "Project Cascade" because it involves an attempt to expand and replicate Broad River's culture and operational methods far from its current geographical base, and the Cascade Mountains are nearby geographically. Charlie highlights the rationale behind choosing Spokane as a market, citing the opportunity to select prime real estate and the potential of the greater market area, which boasts a population approaching one million. The project will include a dual-store concept featuring a 7.0 Ashley Store with an Ashley Outlet and an expansive Sleep Shop on the 3rd floor.  In fact, the Spokane store will be the first multi-level, multi-floor store that Broad River will open.  Manny and Charlie emphasize the importance of executing this venture in the "Broad River Way," ensuring a blend of cultural values and operational excellence. This expansion provides growth opportunities for current Memory Makers, with several already expressing interest in contributing to the success of the Spokane store.  This episode on YouTube: https://youtu.be/2Q_H3Mjltjk  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Welcome to Season 4 of Stories from the River! Host and CEO of Broad River, Charlie Malouf, kicks off season four by introducing Broad River Retail's Word of the Year for 2025—"Pioneer."  Guests Heather Greenwood and Will Luke discuss their roles in the new, creative process of selecting the Company's Word of the Year. Historically, the Word of the Year has been selected by the executive team, but this year, a collaborative and innovative approach was introduced during a Leadership offsite meeting in early November.  The Leadership Team was separated into three teams of six people, and each team had to use guidelines and a framework to present their suggested Word of the Year for the Company for 2025.  Each team was charged with the responsibility of nominating and presenting a word, aiming to find one that adhered to the framework and encapsulated the zeitgest (the spirit of the times) for the country, the industry, the Company, and its Memory Makers. Heather and Will describe their journey and thought process in choosing "Pioneer" as their final submission. They originally considered "Forge" but later pivoted after realizing one of its negative connotations. The word "Pioneer" was chosen for its multi-dimensional nature, symbolizing courage, innovation, and leadership. Although unexpected, the word resonated deeply with Charlie and the executive team, as it aligned with their vision of empowering Memory Makers to be intrapreneurs and drive forward-thinking growth initiatives. The episode concludes with a discussion on how the word Pioneer will guide organizational programs and individual actions throughout the year, aiming to inspire Memory Makers to embrace change and propel Broad River Retail into exciting frontiers. This episode on YouTube: https://youtu.be/4RmDdkvV51g  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                              Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

We are back behind the scenes of the Grand Reopening of the Raleigh Glenwood store! In the 3rd and final episode of this series, host Charlie Malouf speaks with Rich Smith, the General Manager of the Raleigh Glenwood store, following the grand reopening ceremony and ribbon cutting of their remodeled 7.0 Ashley Store on Glenwood Avenue. Rich, who began working with Broad River Retail in July 2022, shares his journey from joining as an Associate General Manager in Cary to being promoted as the General Manager of various locations, including leading the nearby Raleigh Outlet (a/k/a the Glenwood Gladiators) and the Cary Crushers to great success as GM of those two stores.  The focus of the conversation is on the challenges and triumphs of guiding a team through a store remodel, emphasizing the importance of maintaining energy and motivation among the Memory Makers throughout the process. Rich highlights the transformed showroom's clean and organized appeal, aligning with current market trends and elevating the shopping experience. The episode also delves into the importance of relationship building with guests, as Rich recounts a touching story of helping a guest unexpectedly furnish her home within her financial means. He stresses that providing an exceptional retail experience revolves around understanding and connecting with guests from diverse backgrounds. The conversation is peppered with a discussion on future goals, including achieving titanium status and the potential rebranding of the Raleigh Reign as the Rainmakers. Throughout the episode, Rich embodies enthusiasm and optimism, driven by a belief in his team's capacity to elevate the shopping experience and achieve new heights in sales and customer satisfaction in the competitive retail furniture landscape. This episode on YouTube: https://youtu.be/e2ZyTLXWv1Y  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome back to the Grand Reopening of the Raleigh Glenwood store! In this episode of Stories from the River, Charlie Malouf, CEO, hosts Karen Ohar, the Associate Director of Visual Impact for Broad River Retail. Karen shares her journey with the company since joining in October 2017 and discusses her significant role in overseeing the renovation and remodel of the Raleigh Glenwood store. The conversation highlights Karen's responsibility for overseeing 33 stores alongside Janet Leimkuhler, Broad River's Director of Visual Impact, focusing on the meticulous planning and execution required for store remodels. Karen explains the intricate processes involved in a store conversion to a 7.0 model, including coordinating with construction and merchandising teams, setting timelines, and the precision required to manage the movement and display of products without disrupting the shopping experience for customers. Karen emphasizes the importance of specialization within the Visual Impact Memory Makers to efficiently complete the remodel, which resulted in one of the quickest turnaround times for a floor reset, receiving and arranging 5,000 cubes of products in just ten days. The remodeled store offers a refreshed look with improved areas like the Millennium area, featuring high-value and elevated-design Ashley furniture collections. The episode also sheds light on the positive reception from the Raleigh store team and customers, with an overall excitement for the store's enhanced aesthetics, such as improved lighting and expanded areas. Karen concludes by expressing her anticipation for future renovations, aiming to continue enhancing shopping experiences at Broad River Retail locations. This episode on YouTube: https://youtu.be/V-mp85JMCbQ  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome to the Grand Reopening of the Raleigh Glenwood store!  In this episode of Stories from the River recorded on location inside of the newly renovated Ashley 7.0 Store following the Ribbon Cutting from the Grand Reopening, host Charlie Malouf welcomes Lindsey Walton, Home Furnishing Expert, back to the show. Lindsey has been with Broad River Retail at the Raleigh store since May 2018 and takes the opportunity to discuss the grand reopening of the Raleigh location following a significant remodel. Lindsey shares her experiences of working through the renovation process while keeping the store open and maintaining customer service standards. The remodel, referred to as an Ashley 7.0 Store design, features updates such as brighter lighting, contemporary walls, and polished concrete flooring, which have received positive feedback from returning guests. Lindsey also discusses the expanded and vastly improved Sleep Shop, highlighting the variety and quality of new mattresses now available. She shares her excitement for the new Active Breeze from Tempur-Pedic and the dozen new Sealy Posturepedics.  She expresses excitement about new furniture collections, including her favorite, the Elissa Court, which features trendy Nuvella fabric. Lindsey shares her optimistic outlook for the year, focusing on achieving higher sales goals and potentially setting records in the newly revamped sleep area. To close, she offers impactful business advice, emphasizing the importance of getting comfortable with being uncomfortable, which speaks not only to advice for professional growth but also to personal growth. This episode on YouTube: https://youtu.be/jHCdrBI6gVM  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome back to the second episode of the Freshworks series on Stories from the River! Guest host Sam Blum led a discussion with Wes Dudley and Anita Harris, recognized as the CX Executives of the Year, and Alicia Thompson, a River award recipient for 2024. From Freshworks, Patrick Rhoads and Lauren Lee join the conversation.   They discussed the benefits and lessons learned from utilizing Freshdesk, highlighting its positive impact on operational efficiency and customer satisfaction. Wes Dudley and Anita Harris emphasized the effective change management process, credits to Alicia Thompson, which allowed the organization to seamlessly transition to the new platform before the busy retail season. Anita shared that the new automations have decreased mistakes and improved efficiency, resulting in minimal customer complaints and a positive overall experience for their Memory Makers using Freshdesk. The episode also explored the future plans and potential upgrades within the Freshworks platform, as well as the significance of ongoing partnership and collaboration between Broad River and Freshworks. Alicia and Anita highlighted the exciting upcoming features that Freshdesk offers, such as a knowledge base and a customized customer portal, which aims to enhance problem resolution speed and customer engagement.  Together, they further delved into the importance of a technology solution that is adaptable to the client's needs, ultimately enhancing the customer experience while maintaining a humanized approach. Throughout the episode, there was a strong emphasis on trust, collaboration, and the shared goal of continuously improving the customer service journey with the aid of Freshdesk technology. This episode on YouTube: https://youtu.be/BCm_iXeXOhw  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome to the first episode of the Freshworks Series on Stories from the River! To kick off the series, guest host Sam Blum leads a vibrant discussion about Broad River Retail's integration with Freshworks' Freshdesk platform. Sam introduces Wes Dudley and Anita Harris, recognized as the CX Executives of the Year, and Alicia Thompson, a River award recipient for 2024. From Freshworks, Patrick Rhoads and Lauren Lee join the conversation.  The dialogue revolves around the vendor selection process, the decision-making journey, and the implementation of Freshdesk. Anita Harris elaborates on how Broad River is leveraging Freshdesk to manage customer concerns efficiently, making use of its case management ticketing system. Alicia Thompson highlights that Freshdesk serves multiple departments, including sales audit and inventory, beyond the customer-facing sides of the business. The transition to Freshdesk has had a significant impact due to its collaboration capabilities, which align well with the needs of Broad River's various Memory Makers. The episode details the advantageous features of Freshdesk, such as its ease of use, supportive admin side, and collaborative potential, emphasized by Anita and Wes. Patrick Rhodes and Lauren Lee speak to the personalized approach and partnership that Freshworks offered, making them the perfect fit for Broad River. Freshdesk has become a valuable tool in enhancing customer service and adaptability within Broad River Retail. This episode on YouTube: https://youtu.be/ZULpOf8quQU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome back to the final episode in our 2024 Memory Maker Awards Gala Series!  In this episode, we hear from seven Retail Performance and Retail Operations Memory Makers shortly after each of them accepted their River Award.  Jamar Wray, Katrina Batchelor, Chris Wright, Kent Williams, Mike Cohen, Jeff Willis, and Kerry Malak share their inspiring personal journeys and milestones within the company that led to a successful 2024 and to being recognized with a presitigious River Award at the Gala. They all were awarded and recognized in their respective categorires, showcasing their dedication and the thriving culture of excellence at Broad River Retail. Their reflections highlight the importance of teamwork, leadership, mentorship, and personal growth, with these Memory Makers emphasizing how collective success leads to individual achievements. The episode also delves into the personal growth that 2024 brought for these Memory Makers, with many experiencing professional advancements, new responsibilities, and deeper connections with their peers. Jeff Willis and Chris Wright both express pride in their teams and the supportive environment that has allowed them to excel. The discussion emphasizes the importance of setting and achieving goals, the support network among Memory Makers, and the culture of learning and development at Broad River. The Memory Makers offer insights into their success, underscoring the value of building relationships, embracing challenges, and continuously seeking personal improvements for future success. This episode on YouTube: https://youtu.be/KgOnXgPM4ww  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

In today's epsiode of Stories from the River, we are back at the 2024 Memory Maker Awards Gala!  We hear from four River Award recipients after accepting their award and walking off the stage. Memory Makers Maddie Seymour, Supply Chain; Nicholas Del-Rosario, Operations; Angel Lockwood; Visual Impact; and Allie Webb, Finance, share their personal journeys and milestones while working at Broad River. Maddie, who has been with the company for nearly three years, reflects on how her growth at work has paralleled her personal development, particularly as a mother. Nicholas discusses his transition from sales to operations, attributing his success to the support of his management. Angel expresses her gratitude for being recognized, and Allie shares her appreciation for the collaborative effort that her role relies upon. They also recount the surprise of being recognized, not knowing they would be awarded. Maddie enthuses about how significant this recognition is, comparing it to achievements she had not received since middle school days. Nicholas, Angel, and Allie echo sentiments of surprise and honor, and discuss how the year 2024 was pivotal in their professional growth and achievements at Broad River. They conclude with insights into what it takes to be successful at Broad River, emphasizing belief in oneself, dedication, teamwork, and tackling each day as a fresh opportunity. This episode on YouTube: https://youtu.be/oGZO4sEagBk  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome back to another episode of the 2024 Memory Maker Awards Gala Series! You will hear from two Memory Makers from Broad River Retail - Dana Mallory, District Manager of the "Savage" South Region, and Cameron Piersanti, Category Manager in our Merchandising Department. Dana shares insights into her past two years with the company, highlighting significant milestones like the Awards Galas she attended. She mentions her excitement in celebrating the wins of her Savage South Region, particularly noting the achievements of Memory Makers who hit Million Dollar milestones. Dana also reflects on the challenges and successes her region faced in 2024, including their response to Hurricane Helene, demonstrating a strong culture of support and teamwork within the organization. Cameron, who has been with Broad River Retail for over three years, discusses the importance of events like the Awards Gala in fostering a family-like atmosphere and providing an opportunity for Memory Makers to pause and reflect on their achievements. She highlights the merchandising team's efforts in connecting with Memory Makers at the store level and their participation in collaborative activities like the book club and vision board projects. Cameron also shares fond memories of being awarded the Merchandising MVP award at last year's Gala and praises the connections developed within the company. Both Memory Makers express their excitement for future accomplishments and the continued success of Broad River Retail in 2025. This episode on YouTube: https://youtu.be/Y71bWa2AVRk  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome to another episode of the 2024 Memory Maker Awards Gala Series! You will hear from two Memory Makers from Broad River Retail - Jeff Willis, GM of the Dreamville Drive, and Alice Barnes, Home Furnishings Professional in Columbia Bloodline. Jeff has been with the company for nearly three years and this marks his third gala, while Alice has been with the organization for nine and a half years and is celebrating her first gala. They express their excitement about the opportunity to connect with Memory Makers from various regions and celebrate their achievements at the Million Dollar Memory Maker Gala. Alice is especially thrilled to mingle with her fellow million-dollar achievers and fondly recalls the moment she reached her first-ever million-dollar milestone, emphasizing the importance of this achievement for her and her family. The conversation also highlights the culture and achievements at Broad River Retail, with Jeff mentioning several standout Memory Makers like Jamar, who achieved a $2 million milestone, and Abby Hardaway, who earned expert status. Alice discusses the Columbia location's transformation and their efforts to work as a team under the new name "Bloodline," with the goal of having everyone in the store reach the million-dollar milestone. Jeff and Alice also convey their admiration for their fellow Memory Makers, including Troy Walker, Bradley Sullivan, Josh Stanley, Melanie Pratt, and Sheri Williamson. Looking ahead to the future, they share ambitious goals for continued success, with Alice aiming for a $1.5 million achievement in the coming year. This episode on YouTube: https://youtu.be/CGcrtXqjYFY  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome back to the 2024 Memory Maker Awards Gala Series, where we go behind the scenes of the Gala and hear from Memory Makers about their 2024!  In this second episode of the series, we talk to Chris Wright from the West Region. Chris shares his experiences and excitement surrounding the Annual Awards Gala, where he looks forward to connecting with fellow Memory Makers. The conversation highlights Chris's achievements, including his recognition as the Multi-Unit Leader of the Year in 2023 and the improved performance of the Wild West region in 2024. Chris expresses pride in the accomplishments of several standout Memory Makers in his region, including Jamar Wray and Brian Johnson, who achieved significant milestones in sales and performance. Chris also discusses the significant challenges and triumphs of 2024, particularly the impact of Hurricane Helene and how the company came together to support those affected. He commends the efforts of Memory Makers like Brett Cary and Chris Morrell for their outstanding contributions during the crisis. Looking ahead to 2025, Chris is optimistic about building a dynasty in the West region and continuing to foster strong connections among Memory Makers.  This episode on YouTube: https://youtu.be/-m_4Z38b9CU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome to the 2024 Memory Maker Awards Gala Series, where we go behind the scenes of the Gala and hear from Memory Makers about their 2024!  In the first episode of the series, we kick off with this year's top Million Dollar Memory Maker - Jamar Wray! Jamar has been with the company since January 2016 and has consistently achieved the status of Million Dollar Memory Maker for eight consecutive years. Notably, 2024 marked his most successful year, with record-breaking sales exceeding $2 million. Jamar attributes this stellar performance to a heightened sense of competition and a pivotal moment halfway through the year when he realized $2 million was within reach. His focus on maximizing opportunities with each guest, rather than the volume of foot traffic, played a crucial role in his success. During the interview, Jamar shares his excitement about winning a car for the first time and receiving a substantial jackpot bonus of $62,000. He discusses his plans to invest his jackpot bonus as well as planning some upcoming trips with his wife. Reflecting on his past experiences, Jamar highlights his role in the 2024 Sleep Connection event at the Charlotte Motor Speedway, where he enjoyed connecting with fellow Memory Makers and sharing insights.  This episode on YouTube: https://youtu.be/dkFY3YFpxCk  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

In this solo episode of Stories from the River, host Charlie Malouf, CEO of Broad River Retail, discusses the importance of identity and its profound impact on our lives. A favorite saying at The River is, "Purpose begins with identity."  Charlie introduces listeners to the concept of identity within Broad River Retail, where each store and department is encouraged to craft its unique identity or nickname. This identity serves as a North Star, guiding and anchoring Memory Makers in their roles. From Distribution Center identities like the "Fort Mill Otters" to departmental identities such as the "The Knights of the Ledger," Broad River Retail invests heavily in creating a strong sense of identity. This process, according to Charlie, not only elevates how Memory Makers see themselves but also reinforces a sense of purpose within the organization.   The episode further delves into the idea of identity as a personal internal thermostat, an analogy Charlie borrows and elaborates on from the Ed Mylett Show. He emphasizes that success and achievement are deeply intertwined with internal self-perception rather than external circumstances. By raising their internal thermostat settings—their self-identity—Memory Makers can achieve sustainable results in various aspects of their lives, whether it's in business, relationships, or personal growth. Charlie encourages listeners to reflect on and invest in their identity, asserting that a well-defined personal and professional identity provides a stable foundation for achieving long-term goals.  Stay tuned for our 2024 Memory Maker Awards Gala Series coming up next! Additional Resources:  The Most Underrated Way To Change Your Life | Ed Mylett - https://www.youtube.com/watch?v=oaFOGcOmlpo  The Power of One More: The Ultimate Guide to Happiness and Success by Ed Mylett - https://www.amazon.com/Power-One-More-Ed-Mylett/dp/1119815363   Stories from the River Episode 191: Leaving Drift Behind: How Goals and Standards Propel You Forward - https://www.youtube.com/watch?v=-SyCd3a5u_o   This episode on YouTube: https://youtu.be/V64zrRwe_eI  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

In this episode of Stories from the River, host Charlie Malouf welcomes back guest Nick Craig, best selling author as well as President and Founder of the Core Leadership Institute (CLI), a global development firm committed to waking up those who will wake up the many.  Charlie reflects on how he was deeply inspired by an article Nick wrote over five years ago, which led to their ongoing collaboration. The conversation delves into Nick's journey of discovering and living his purpose, transitioning from focusing on being the smartest person in the room to realizing the importance of deeper wisdom in leadership. Nick shares transformative experiences, including his collaboration with Bill George at Harvard Business School to co-create a successful course on authentic leadership and how that led to the global success of his Purpose to Impact program. Additionally, Nick recounts his interaction with Brené Brown, who encouraged him to write his influential book ("Leading from Purpose") and also wrote the foreword for it after he helped her discover her purpose.  The episode also highlights a recent Purpose to Impact event hosted at Broad River Retail, led by Nick himself. Charlie enthusiastically shares how this program has profoundly impacted those who attended. The conversation touches on the universality and adaptability of the Purpose to Impact program, which has been successfully implemented across various cultures and organizations worldwide. Nick emphasizes that purpose helps individuals navigate through life's uncertainties and encourages everyone to explore what deeply excites and scares them a little—a combination that often reveals their true purpose. The discussion concludes with mutual admiration and a commitment to continue fostering purpose-driven cultures within Broad River Retail and beyond. Additional resources: Core Leadership Institute - https://coreleader.com        From Purpose to Impact article in Harvard Business Review by Nick Craig and Scott A. Snook - https://hbr.org/2014/05/from-purpose-to-impact  Purpose to Impact events - https://coreleader.com/events/  Leading from Purpose: Clarity and the Confidence to Act When It Matters Most by Nick Craig - https://www.amazon.com/Leading-Purpose-Clarity-Confidence-Matters/dp/031641624X  Discover Your True North by Bill George - https://www.amazon.com/Discover-Your-True-North-George/dp/1119082943  The Discover Your True North Fieldbook: A Personal Guide to Finding Your Authentic Leadership - https://www.amazon.com/True-North-Fieldbook-Warren-Bennis/dp/1119886260  Man's Search for Meaning - https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl/dp/0807014273  This episode on YouTube: https://youtu.be/cl7jFE2pfNY  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome to the second episode of the Purpose to Impact series on Stories from the River. In this episode, host Charlie Malouf introduces Teri Frangie, the newly appointed Senior Vice President of Global Business Development with Core Leadership Institute, and Kip Meyer.  Both Teri and Kip attended the two-day Purpose to Impact program held on October 22nd and 23rd in Fort Mill, South Carolina, facilitated by Nick Craig from the Core Leadership Institute. Before diving into their reflections from the two-day experience, they discuss the evolution of the program over the past several years from its initial focus on authentic leadership to its current dedication to discovering and refining one's purpose.  During the course of the conversation, they reveal the process of discovering their own personal purpose statements.  Teri shares her inspiring purpose statement of "To uplift others and bring their score to light" with a tagline of "Co-creating melodies that inspire light and harmony,"  Kip reveals his refined purpose of "Excavating for hidden treasures within," which derived from "To help people see something meaningful that they do not see on their own." Then Charlie also reflects on his purpose, distilled to "Play the game," which started as a more lengthier version of "Play the game of life with a driven commitment that echoes and inspires others to rise to the occasion and reach their potential," before getting reduced to "Play the game of life."  Charlie is still weighing whether or not to include the 2nd part, which in full would then be, "Play the game. Rise to the occasion." The episode delves into their personal growth experiences and the power of collaborative reflection and storytelling. They highlight the value of the program in fostering deep, non-judgmental relationships and gaining clarity and confidence through shared vulnerability. They appreciate the iterative process of creating and refining purpose statements, emphasizing that self-discovery is an ongoing journey. Charlie, Teri, and Kip urge listeners to consider the Purpose to Impact program for its significant impact on personal and professional development. Charlie also underscores the importance of "slowing down to go fast," ensuring one aligns with their true direction in life.  Additional links and resources:  Core Leadership Institute: https://coreleader.com     Connect with Teri: https://www.linkedin.com/in/terifrangie/     Connect with Kip: https://www.linkedin.com/in/kipmeyer/   The Power of Purpose: Find Meaning, Live Longer, Better by Richard Leider - https://www.amazon.com/Power-Purpose-Meaning-Longer-Better/dp/1626566364   Richard Leider - https://richardleider.com   Richard Leider Explains How To Find Your Purpose: https://www.bluezones.com/2011/11/richard-leider-explains-how-to-find-your-purpose/   Lois Holzman - the art of becoming through play and performance - https://www.engagingpresence.com/lois-holzman-the-art-of-becoming-through-play-and-performance/   Lois Holzman, East Side Institute - https://eastsideinstitute.org/about/our-people/lois-holzman/   Maureen Kelly, Performance of a Lifetime - https://performanceofalifetime.com/member/maureen-kelly/   This episode on YouTube: https://youtu.be/dxQVujiN3lQ  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome to the first episode of the Purpose to Impact Series here on Stories from the River.  In this episode, Charlie Malouf, Manny Rodrigues, and Heather Greenwood dive into their enriching experiences from a two-day workshop hosted by Broad River Retail and created by Nick Craig of the Core Leader Institute. The workshop, focusing on the Purpose to Impact program, brought together a diverse group of leaders from across the country and a few Memory Makers from Broad River for two days (October 22-23, 2024) in Fort Mill, South Carolina, and was led by Nick Craig along with Davin Salvagno.  Charlie, Heather, and Manny found the intimate setting and pre-work exercises beneficial for deep self-reflection. There were a dozen overall leaders who were then put into smaller cohorts of four people each.  The smaller group size facilitated candid sharing, enabled the participants to form strong bonds, and minimized passive participation. Each person was encouraged to explore significant life challenges and leadership successes, paving the way for meaningful discussions and authentic connections. Charlie, Heather, and Manny shared personal reflections and takeaways, underscoring the importance of fully engaging with the process. The effective facilitation by Nick and Davin allowed for impactful one-on-one sessions and cohort sharing.  The two-day workshop culminates in crystallizing your personal purpose statement.  Charlie, Heather, and Manny each revealed their own personal purpose statements that came about through this intensive and reflective workshop.  Heather's purpose statement, "To light the spark that ignites greatness in others," resonated with her belief in supporting and inspiring others.  Manny's purpose statement, "Illuminating the path one story at a time," echoed his commitment to understanding and sharing stories to help others.  Charlie's simplified purpose statement of "Play the game" defines his philosophy and approach to life.  The trio emphasized the value of forming deep relationships and the transformative potential of fully participating in the workshop, ultimately advocating for intentional living and continuous personal growth. Additional Resources:  Core Leadership Institute: https://coreleader.com   Core Leadership Institute Purpose Assessment: https://www.surveymonkey.com/r/VHP9K58   Leading from Purpose podcast with Nick Craig: https://coreleader.com/podcast/   Leading from Purpose: Clarity and the Confidence to Act When It Matters Most by Nick Craig: https://www.amazon.com/Leading-Purpose-Clarity-Confidence-Matters/dp/031641624X   HBR article From Purpose to Impact by Nick Craig and Scott A. Snook: https://hbr.org/2014/05/from-purpose-to-impact     This episode on YouTube: https://youtu.be/umRWYRkL8eU  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome back to the second episode of the Retail 101 Series on Stories from the River. The episode includes perspectives from GM Alexis Strafuss, REM Amanda Parrish, Home Furnishings Associate Jacob McMillan, and Home Furnishings Consultant Kay Edwards, who share their unique experiences and takeaways from the Retail 101 onboarding and educational program. Each guest brings a unique perspective and represents a different role within the Company from Retail Leadership to individual contributor and producer.  The guests speak about the benefits of the Retail 101 program, the growth of the Company over the years, and their renewed enthusiasm and motivation upon returning to or joining the Company. Jacob McMillan and Kay Edwards, both returning Memory Makers, express their appreciation for the improved processes and technologies that have been integrated since their last tenure. Amanda Parrish highlights the practical benefits of the training, such as better managing the CXM process, while Alexis Strafuss reflects on the meaningful relationships formed and the motivational impact of leaders who presented like CEO Charlie Malouf and EVP of Retail Performance "Coach" Stacey McCormick. The episode captures a broad spectrum of experiences and insights, all pointing towards a shared goal of mutual growth and excellence within Broad River Retail. Each Memory Maker emphasizes the supportive and family-like environment that characterizes the Company's culture, leaving listeners with a sense of commitment and passion that drives their success. This episode on YouTube: https://youtu.be/yV2-ocx_444  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

In this exciting episode of Stories from the River, host Charlie Malouf introduces the eagerly anticipated Retail 101 Series, aimed at offering a comprehensive behind-the-scenes look into the retail onboarding and education program at Broad River Retail. To help kick off this new series, Charlie is joined by Bre Dolphin, Broad River's Retail Onboarding and Education Senior Specialist, who plays a pivotal role in running the onboarding and training program for new Memory Makers. Bre brings a wealth of knowledge and passion to the table, having started her journey with Broad River Retail in 2014 on the sales floor, then becoming a Sales Manager, and eventually combining her experience from the sales floor with her passion for training and development to the Learning and Development department to support all new Memory Makers. Bre elaborates on the structure and objectives of the Retail 101 program, which spans two intensive training days. She outlines the blend of company culture, technical sales frameworks, and positive mindset development that the program encompasses. Through engaging activities, guest speakers, and personalized attention, the Retail 101 series aims to equip new Memory Makers with the tools they need to succeed and grow within the company. Bre's insights and dedication to the program highlight its critical role in maintaining Broad River Retail's reputation as a premier retailer and enhancing its supportive, growth-focused culture. Previous Episodes Referenced:  Go Boldly and Be Brave: Managing Change in Retail Accounting with Hope Stocker - https://youtu.be/hSvl0lFzQ5s  The Evolving Role of Women: Navigating Leadership and Personal Lives - https://youtu.be/UzSFNNjL3eU   Breaking Barriers: Women Leaders on Trust, Support, and Success - https://youtu.be/eIA_tya2bt8   This episode on YouTube: https://youtu.be/obk_aJ6oV1I  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Happy New Year from Stories from the River! Charlie Malouf offers a comprehensive reflection on an eventful 2024 for Broad River Retail, dubbed the year to "Connect." 2024 will be remembered as the year in which Broad River Retail was recognized as the Retailer of the Year by the International Home Furnishings Representatives Association (IHFRA).   The year saw numerous initiatives and accomplishments designed to foster deeper connections among the company's Memory Makers and their communities. Highlights included the Purpose Summit, attended by 105 Memory Makers, which featured transformative leadership experiences and culminated in a 12-episode podcast series. The Company's Annual Awards Gala celebrated outstanding achievements, including Frank Gastelum's two million dollar year and various accolades for top performers. Numerous events throughout the year, like Memory Maker Appreciation Week, the Home Furnishings Expert Soirée, and the Sleep Connection events, underscored the Company's commitment to celebrating and investing in its people. The reflection also brought attention to the exemplary performance and community-oriented initiatives led by Broad River Retail's various departments. The CX All-Stars' contact center achieved a remarkable ranking as the number two large call center in the country, and the Operations department broke records with new, elevated KPIs. Significant recognition was given to efforts during crises, including Hurricane Helene relief. The episode wrapped up with exciting announcements for 2025, which include store remodels and a focus on innovative storytelling through the podcast. The overarching theme was a commitment to stewardship, positivity, and creating a legacy that ensures Broad River Retail continues to thrive as a purpose-driven business, inspiring others and contributing positively to their communities.    This episode on YouTube: https://youtu.be/Zhc_Vl4UQ0Q  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Welcome back to the final episode of the Furniture Industry Awards Gala Series on Stories from the River. In this episode, host Charlie Malouf shares the speech he delivered at the Furniture Industry Awards Gala where Broad River Retail was honored as Retailer of the Year. He opens the episode with a warm introduction, thanking key figures and reminiscing about significant milestones, such as Manny Rodrigues joining the company in November 2014. Charlie emphasizes the importance of the Memory Makers who have contributed to the company's success, mentioning various leaders and partners who have supported their journey. He shares personal anecdotes, including the surprise visit of his Mom to attend the awards gala, adding a heartfelt touch to the speech. Charlie goes on to reflect on the company's evolution, noting the strategic shift to a brand-new identity of putting the word "Retail" in its Company name, symbolizing the counter-cultural backbone of Broad River by changing from Broad River Furniture to Broad River Retail during the period many had referred to then of the Retail Apocalypse. He describes the organization's commitment to embracing challenges and the pivotal role of a united team in achieving their vision.  He highlights the values of perseverance, faith, and long-term thinking, acknowledging the foundational work of those who came before them. Concluding on a gracious note, Charlie extends gratitude to his family, especially his sons, and underscores the philosophy that the greatest blessing in life is the ability to be a blessing to others.  Broad River is a Company that is mindful of its organizational wake, and as such, is one that is constantly striving to be a purpose-driven Business that is a force for good in this world.  This episode on YouTube: https://youtu.be/u_biAw1ZtB0  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

In this episode of the Furniture Industry Awards Gala Series,  listeners are treated to an inspiring speech by Broad River Retail's Chief Operating Officer Manny Rodrigues at the Furniture Industry Awards Gala held Friday, October 25th, 2024, at High Point University's Nido & Mariana Qubein Arenda Conference Center. Broad River Retail, honored with the Furniture Retailer of the Year award, is celebrated for its commitment to excellence in the home furnishings industry. Manny extends heartfelt thanks to various industry partners and recognizes the collaborative spirit that makes the industry special. He emphasizes the importance of community, relationships, and the relentless pursuit of excellence. Mentioning Ashley Furniture Industries and several other key partners, Manny highlights how these partnerships contribute to Broad River's success. Manny also expresses deep gratitude towards the 800+ Memory Makers at Broad River Retail who work tirelessly across the Carolinas and Georgia. He shares personal anecdotes, acknowledging his family members, business partner Charlie Malouf, and the supportive network that has been pivotal in his journey. Manny closes his speech with a poignant message about the power of community and the importance of working together to create lasting impacts—underlining that retail is indeed a team sport and celebrating the collective efforts that lead to shared success. This episode on YouTube: https://youtu.be/Z5u_lBqMwSQ  Visit https://www.storiesfromtheriver.com for more episodes. Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com                             Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail