Stories from the River

Watch the full episode: https://youtu.be/a012PmJVfFE In this spotlight of episode 376 of Stories from the River, Charlie Malouf and Sara Callahan explore the complexities of managing fixed assets at Broad River Retail and the process improvements needed to accurately track them for accounting and tax reporting. They discuss the high volume of assets involved in construction and showroom operations, along with the importance of smart systems, checks and balances, and knowledgeable Memory Makers. The conversation also highlights Sara's approach to learning on the job, from applying foundational accounting principles to revisiting CPA exam materials and researching tax codes and regulations. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/a012PmJVfFE  Growth, trust, and continual learning have shaped Sara Callahan's journey from Senior Accountant to Controller at Broad River Retail. In this episode of Stories from the River, Charlie Malouf, CEO, sits down with Sara to reflect on her career since joining Broad River in 2022. She shares how her experience at KPMG and in real estate investments prepared her for a new challenge in retail, and how problem-solving, mentorship, and a desire to keep learning have helped her grow into a leadership role. The conversation also highlights the importance of ethics, trust, and work ethic in accounting, along with the evolving role of automation and AI in finance. Sara discusses her focus on reducing risk, refining processes, and maintaining reliable financials as Broad River continues to grow and pursue new opportunities. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/armaYXpHJRc  In this spotlight of episode 375 of Stories from the River, Charlie Malouf and Shelby Hill focus on the intricate process of opening new showrooms and the collaborative efforts required among various groups within the organization. They discuss the meticulous backward planning needed, starting with the store opening date and working in reverse to coordinate product receipt, construction timelines, and checklist completion. They also explore how this process has become highly organized and efficient over time, almost resembling a well-oiled factory, due to repeated experience and refinement.  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/haavhm0NL8k  In this spotlight from episode 375 of Stories from the River, Charlie and Shelby continue their conversation focused on the complexities of merchandising across different types of companies and how strategies must adapt accordingly. One concept discussed was the relationship between manufacturers and licensees, particularly in developing a core assortment plan and managing pricing, initial markup (IMU), and promotional strategies to suit varying store formats, ranging from 5,000 to 50,000 square feet. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/sfjDtQEczlk  This week, Charlie Malouf, CEO, sits down with Shelby Hill, recently promoted Associate Director and one of Broad River Retail's newest leaders. Shelby shares her journey beginning as a category planner in January 2020, just before the onset of COVID-19. She discusses the challenges of starting a new career and learning a new industry during a global crisis, having to quickly adjust to remote work and rely on digital collaboration with fellow Memory Makers. Shelby also recounts her prior experience in buying offices, her educational background in interior design, and her eventual move into furniture merchandising. Over the years, she describes how her role and the company itself underwent significant transformation, tripling in store count and seeing the merchandising group grow from just a few Memory Makers to a much larger group. Throughout the episode, Shelby highlights the strategic approach Broad River takes with merchandising, including core assortment planning, adapting to different store formats, partnering closely with supply chain and manufacturers, and implementing price analysis systems, especially during times of rapid price changes due to tariffs and inflation. Shelby reflects on the importance of collaboration and culture at Broad River, especially as the company continues to expand into new regions and operate in a hybrid work environment. She expresses pride in the growth and strength among fellow Memory Makers, their ability to remain connected while remote, and the intentional, collaborative spirit that defines Broad River's continued success.  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/nnSJxpT-LSM  In this spotlight from episode 374 of Stories from the River, Manny Rodrigues and Zach Smith, Executive Director of Beds for Kids, discuss how the organization prepares for increased demand as the school year approaches. Zach highlights the importance of volunteers in helping Memory Makers prepare and deliver furniture to families, especially during major delivery pushes that can serve more than twice the typical number of families in a single week. The conversation also explores other ways the community can support Beds for Kids, from donating furniture like sofas, tables, and chairs to providing recurring financial contributions that help cover rising operating costs. Zach emphasizes that every form of support helps the organization reach more families and turn empty spaces into welcoming homes. Follow Beds for Kids on Instagram - https://www.instagram.com/bedsforkids  Learn more - https://bedsforkids.org/  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/0A01WGlsCyo  In this spotlight from episode 374 of Stories from the River, Manny Rodrigues and Zach Smith, Executive Director of Beds for Kids, explore the organization's mission to support families experiencing furniture poverty across the Charlotte area. Zach explains how Beds for Kids partners with 99 referring agencies to provide families with essential furniture while connecting them with additional resources to help build a stronger foundation. The conversation highlights the connection between Broad River's purpose of furnishing life's best memories and the meaningful work happening at Beds for Kids. Memory Makers regularly volunteer to prepare and deliver furniture, helping provide beds, kitchen tables, sofas, dressers, and other essentials that transform empty spaces into comfortable, welcoming homes. Follow Beds for Kids on Instagram - https://www.instagram.com/bedsforkids  Learn more - https://bedsforkids.org/  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube:  Fifteen years of growth, partnership, and community support have helped Beds for Kids transform the lives of families experiencing furniture poverty. In this episode of Stories from the River, Manny Rodrigues, President and COO, welcomes Zach Smith, Executive Director of Beds for Kids, to discuss the organization's journey from a garage operation to a 44,000-square-foot warehouse serving up to 1,500 families each year. Zach highlights the role of donors, volunteers, and community partners in helping provide families with essential furniture and create homes where children can sleep, study, and families can gather. The conversation also explores the many ways Memory Makers, students, corporations, and community members can get involved. More than meeting an immediate need, Zach explains how a furnished home can provide dignity, confidence, and a stronger sense of belonging. Follow Beds for Kids on Instagram - https://www.instagram.com/bedsforkids  Learn more - https://bedsforkids.org/  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/3l6TWmH7nHs  In this spotlight from episode 373 of Stories from the River, Charlie Malouf and Samantha Juliano reflect on the remarkable growth of Broad River Retail and how the company has evolved far beyond what either could have imagined. Samantha looks back on the journey from three locations in the East region to a growing footprint across multiple coasts and the Northeast, while also reflecting on nearly nine years as a Memory Maker. The conversation also explores the culture that has made the journey meaningful, with Samantha describing Broad River as a place where people feel connected, supported, and motivated to stay and succeed. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/QeB-rTB18A0  In this spotlight from episode 373 of Stories from the River, Charlie Malouf and Samantha Juliano share advice for Memory Makers who are starting out or looking to take their performance to the next level. Samantha highlights the transformative opportunities available at Broad River and encourages Memory Makers to seek out successful peers, ask questions, and learn from those who have already built strong careers. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail   

Watch on YouTube: https://youtu.be/3l6TWmH7nHs  Growth, persistence, and a commitment to learning can turn a career in sales into a journey of lasting impact. In this episode of Stories from the River, Charlie Malouf, CEO, welcomes Samantha Juliano, Home Furnishings Expert at Broad River Retail, during the 5th annual Home Furnishings Expert Soirée at STK. Samantha reflects on her journey since joining Broad River in 2018, including her success as a Million Dollar Memory Maker, her experience in leadership, and her decision to return to the sales floor with a renewed focus on personal growth and well-being. The conversation explores Samantha's approach to selling, from building meaningful guest relationships to developing expertise in sleep products and continually improving her craft. She shares advice for new Memory Makers, encouraging them to treat their role like their own business, stay curious, learn from high performers, and embrace every opportunity to grow. Samantha also reflects on how Broad River's supportive culture has helped her achieve both professional and personal goals while creating memorable experiences for guests. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/YROVlb5Rt5Q  In this spotlight from episode 372 of Stories from the River, Charlie Malouf and Kim Harkness explore how Broad River Retail builds community partnerships as the company expands into new markets. Kim discusses the established relationship with Beds for Kids in the Carolinas and how the team identifies local organizations in new regions that can support programs like Hope to Dream and align with Broad River's values. The conversation highlights the importance of finding the right community partners and how Memory Makers help bring Broad River's culture of service to new markets. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/CC8Mhec1opM  In this spotlight from episode 372 of Stories from the River, Charlie Malouf and Kim Harkness explore how Broad River Retail's marketing team has evolved alongside the company's growth. Kim reflects on the early days of supporting 15 stores with a small team, wearing many hats and learning the business from the ground up, and how those experiences shaped the team's approach as Broad River expanded into new markets. The conversation highlights the importance of specialization as the organization scales, including the evolution of roles across analytics, production, playbook development, and store communications. Books mentioned: What Got You Here Won't Get You There by Marshall Goldsmith - https://www.amazon.com/What-Got-Here-Wont-There/dp/1401301304    Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/CC8Mhec1opM  Marketing, leadership, and community come together to shape how Broad River Retail continues to grow and connect with the markets it serves. In this episode of Stories from the River, Charlie Malouf, CEO, welcomes Kim Harkness, Vice President of Marketing, Communications, and Community Outreach, for a wide-ranging conversation about her nearly decade-long journey at Broad River Retail. Kim reflects on the evolving retail landscape, the importance of controlling the controllables, and using analytics and media strategy to balance immediate results with long-term brand growth, including the launch of Ashley Luxe. Books mentioned: What Got You Here Won't Get You There by Marshall Goldsmith - https://www.amazon.com/What-Got-Here-Wont-There/dp/1401301304   Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/Nss1sTmG56E  In this spotlight from episode 371 of Stories from the River, the conversation explores the origins of "Be a Light Day" and how a single day of service grew into a weeklong celebration of community and connection. Emelyne shares the vision behind the initiative, explaining how the Lighthouse Fund's mission to "be a light" in the lives of Memory Makers has expanded into a ripple effect reaching families, friends, and communities across the region. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/7X72I1XDQ8k  In this spotlight from episode 370 of Stories from the River, Heather Greenwood and Emelyne Henderson continue the conversation around the Lighthouse Fund, reflecting on a year of supporting Memory Makers through unexpected personal challenges. The discussion highlights the compassionate work of Helping Hands, the confidential process behind the Fund, and the powerful stories of impact that have provided a deeper perspective on the challenges some Memory Makers face. Visit https://www.storiesfromtheriver.com for more episodes.     Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/Nss1sTmG56E  A year of generosity, service, and community has shown just how powerful Memory Makers can be when they come together to support one another. In this episode of Stories from the River, Heather Greenwood, Director, People Experience, welcomes Emelyne Henderson, Senior Manager, Experience & Events, to celebrate the one-year anniversary of the Lighthouse Fund, a resource created to support Memory Makers facing unexpected personal hardships. They reflect on the fund's first year, which provided nearly $140,000 in assistance to 99 Memory Makers, while more than 17% of Memory Makers contributed back to help others in need. The conversation also highlights "Be a Light Day," a week of service that brought Memory Makers together across nine community organizations for more than 140 hours of volunteer work before culminating in a celebration for Memory Makers and their families. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail   

Watch on YouTube: https://youtu.be/-KeSQq-oZjU  In this spotlight from episode 370 of Stories from the River, the conversation takes a closer look at the strategy behind assortment planning and how Broad River Retail determines which products make it onto the showroom floor. The discussion explores the challenge of building a balanced assortment from the ground up, identifying regional winners, creating differentiation, and maximizing sales per square foot through the right mix of good, better, and best products. Visit https://www.storiesfromtheriver.com for more episodes.     Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail   

Watch on YouTube: https://youtu.be/M-Gv6_xlxSc  In this spotlight from episode 370 of Stories from the River, the conversation explores the vision behind Ashley Luxe, a collection designed to bring elevated style and accessible luxury to a new generation of guests. The discussion highlights the "eager enthusiast" customer—style-conscious shoppers who appreciate the look and feel of high-end furniture but want a more attainable price point. From upholstered beds and configurable sectionals to versatile tables and curated fabrics, Ashley Luxe combines sophisticated design with quality and flexibility. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Purpose, creativity, and collaboration come together to shape the way Broad River Retail serves both its Memory Makers and guests. In this episode of Stories from the River, Charlie Malouf, CEO, welcomes Lynn Knowles, Sr. Director of Merchandising and Visual Impact at Broad River Retail. Lynn reflects on her journey from the apparel industry into retail leadership, sharing the challenges that shaped her first year and the evolution of her role overseeing a team of nearly 40 Memory Makers across multiple regions. The conversation explores the creation of the Vibe Collective and its focus on bringing visual design and strategic merchandising together through "Visual Insights and Brand Experience." Lynn shares how listening to her team helped uncover individual strengths and shape the group's identity, while also discussing showroom design, the Ashley Luxe collection, assortment planning, and pricing in a changing retail environment.  AI for Good: How Real People Are Using Artificial Intelligence to Fix Things That Matter by Josh Tyrangiel - https://www.amazon.com/dp/1668082500/?  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail     

Watch on YouTube: https://youtu.be/4NmmO3ek3ew  In this spotlight from episode 369 of Stories from the River, Tyler Trill and Jaylon Fisher discuss the mindset that helps Memory Makers grow into future leaders. The conversation emphasizes the importance of embracing coaching with an open mind, recognizing that honest feedback is intended to support growth rather than discourage it. Jaylon shares why a willingness to learn, improve, and trust the process is essential for long-term success. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/CrGsDPeO2Zg  In this spotlight from episode 369 of Stories from the River, Tyler Trill continues the conversation with Jaylon Fisher, the 2025 Sleep Sales Manager of the Year, exploring the habits that helped him stand out on the sales floor. Bradley shares how working in a lower-traffic store challenged him to maximize every guest interaction, emphasizing the importance of consistency, confidence, and making the most of every opportunity. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

This episode on YouTube: https://youtu.be/_VZjR03kAnY  Leadership is about more than achieving results, it's about building trust, developing people, and creating a culture where everyone can succeed. In this episode of Stories from the River, host Tyler Trill welcomes  Jaylon Fisher,  the newly promoted Selling General Manager of the Albemarle Aces, to discuss his leadership journey and the lessons that shaped his growth. Jaylon reflects on his path from focusing on individual performance to leading a championship team, sharing how mentorship, accountability, and a commitment to developing Memory Makers helped transform both his mindset and the culture of the store. Episode with Bradley Sullivan - https://youtu.be/M84FQVMWT2U   Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/yCrNndT5XjQ  In this spotlight from episode 368 of Stories from the River, Tyler Trill and McKayla Murdock discuss what makes Broad River Retail a destination for talented Memory Makers looking to build long-term careers. The conversation highlights the company's people-first culture, opportunities for advancement, and the many examples of leaders who have grown from entry-level roles into leadership positions. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/2XVrZNb4SW4  In this spotlight from episode 368, Tyler Trill and McKayla Murdock take a closer look at what it really takes to build and sustain great teams. The conversation highlights the proactive nature of talent acquisition, emphasizing the importance of developing relationships, maintaining a strong pipeline of future Memory Makers, and partnering closely with leaders across the organization to meet both current and future hiring needs. Visit https://www.storiesfromtheriver.com or more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/Bg5Yq89OO4k  Finding the right people starts with building meaningful relationships and creating opportunities for others to succeed. In this episode of Stories from the River, Tyler Trill welcomes McKayla Murdock, Manager of Talent Acquisition at Broad River Retail, to discuss her journey into recruiting and the role her team plays in attracting and developing Memory Makers across the organization. Michaela shares how her background in sales shaped her passion for connecting with people and explains how the talent acquisition team partners with leaders to recruit for retail, corporate, and supply chain roles. They also touch on the evolving landscape of recruitment, including the competitive job market and the use of technology such as AI tools, LinkedIn Recruiter, and new applicant tracking systems. McKayla discusses trends like the increased volume of applicants due to industry-wide layoffs, the importance of providing a positive candidate experience, and ongoing efforts to keep stores staffed with top talent by maintaining pipelines and strong partnerships with business leaders. 

Watch on YouTube: https://youtu.be/zq2YI37yZoY  In this spotlight from episode 367 of Stories from the River, the conversation explores the mindset that helps young professionals grow into exceptional Memory Makers. The discussion highlights the importance of staying curious, embracing new challenges, and being willing to step beyond a defined job description to gain new experiences. From taking on unfamiliar projects to building strong relationships in a remote environment, this spotlight emphasizes that growth comes from saying "yes," remaining coachable, and viewing every opportunity as a chance to learn. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/l1pGY-zV4OY  In this spotlight form episode 367 of Stories from the River, Tyler, Julia, and Erin explore the culture at Broad River Retail and the people-first mindset that sets it apart. Julia reflects on feeling welcomed and supported from her very first interview, sharing how genuine relationships and collaboration made her feel like she belonged. Erin adds that Broad River's intentional investment in the personal and professional growth of every Memory Maker creates authentic connections that strengthen engagement, inspire long-term commitment, and drive lasting success. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/X6DQkQ3toz4  Growth, collaboration, and a people-first culture create opportunities that extend far beyond the workplace. In this episode of Stories from the River, Tyler Trill, Senior Manager, Communications, sits down with Julia Weinburg, Communications Coordinator, and Erin McGuire-Marino, Social Media specialist from Broad River Retail's Communications team to reflect on their first year with the company. They share how experiences like store grand openings, cross-functional collaboration, and creative projects helped them build confidence, strengthen relationships, and grow both personally and professionally. The conversation also highlights the culture that makes Broad River Retail unique, where Memory Makers are encouraged to support one another, give back to their communities, and embrace opportunities beyond their everyday roles. Julia and Erin reflect on the impact of volunteering with Beds for Kids, the value of authentic relationships, and how a purpose-driven environment continues to inspire their work and personal growth. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/ymCLwjN3K0c  In this spotlight from episode 366 of Stories from the River, Tyler Trill and Jason Baugus focus on what distinguishes the Ashley product line as "elite" within the store setting. One concept discussed was the sustainability and durability of these products, highlighted by the ability to remove cushions, pull out drawers, flip chairs, and showcase construction features such as corner blocking. A key theme that emerged was the demonstration of the product's longevity, with Memory Makers showing customers that these pieces can realistically last seven to ten years if properly cared for, thus justifying a higher price compared to alternatives that may only last a few years.   Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/ymCLwjN3K0c   In this spotlight from episode 366 of Stories from the River, Tyler Trill continues the conversation with Jason Baugus, exploring the leadership lessons that shaped his growth at Broad River Retail. Jason reflects on the influence of early mentors, sharing how observing experienced leaders helped him build confidence and develop the skills needed to guide conversations and better serve guests. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

This episode on YouTube: https://youtu.be/ymCLwjN3K0c  Leadership, culture, and a commitment to continuous growth can create opportunities that extend far beyond the sales floor. In this episode of Stories from the River, Tyler Trill welcomes Jason Baugus, General Manager of East Columbia Elite, to share his journey through the furniture industry and his rapid growth at Broad River Retail. From his early experiences in sales, operations, and warehouse roles to leading a high-performing team, Jason reflects on the lessons that shaped his leadership style and the unexpected ways his passion for online gaming helped prepare him to lead people. The conversation explores the culture behind East Columbia Elite, where teamwork, engagement, and creating memorable guest experiences are central to success. Jason discusses the importance of authentic guest connections, collaboration across the Columbia market, and developing future leaders through coaching and trust. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/crYS5uSGum8  In this spotlight from episode 365 of Stories from the River, Cory Edens continues his conversation with Zoom's Abe Barghouti and Krista Hentz. They focus on the values that drive Zoom beyond its technology. Krista highlights that a core foundation at Zoom is care—not just for customers, but equally for employees, communities, and the broader world. She shares a memorable story from her early days at the company, recalling CEO Eric Yuan's advice to prioritize family and personal purpose, emphasizing that professional success stems from showing up in these core areas. They also discuss how Zoom fosters genuine human connections, even as a remote-first company. 

Watch the full episode: https://youtu.be/crYS5uSGum8  In this spotlight from episode 365 of Stories from the River, Cory Edens continues his conversation with Zoom's Abe Barghouti and Krista Hentz. The discussion centers on defining what success looks like for both Broad River and its partnership with Zoom. The conversation highlights that success can be measured in several ways, from the simplicity of renewal decisions to a growing curiosity about Zoom's expanding technology solutions.  Strong partnership and open communication are emphasized as the foundation for ongoing innovation that meets both current and future needs. Rather than fixing what isn't broken, the focus shifts to eliminating friction and providing deeper insights, positioning these efforts as initial steps toward even greater operational efficiency.  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Success is amplified when organizations come together around a common mission and a commitment to excellence. In this episode of Stories from the River, Corey Edens, Vice President, Information Technology at Broad River, leads a roundtable discussion with Abe Barghouti, Senior Account Director at Zoom; Krista Hentz, Senior Sales Leader at Zoom; and Robert Ferguson, Associate Director, IT Infrastructure & User Services, exploring Broad River Retail's growing partnership with Zoom. The conversation highlights the alignment between the two organizations, including a shared commitment to people, process, and purpose, as well as the role technology plays in supporting future growth. The discussion also explores Zoom's rapid pace of innovation, particularly in artificial intelligence, and how collaboration, accountability, and strong relationships help create better experiences for both customers and employees. Throughout the episode, the panel reflects on the importance of empathy, trust, and human connection as foundational elements of successful partnerships and meaningful transformation. Visit https://www.storiesfromtheriver.com for more episodes.     Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com     Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail  

Watch on YouTube: https://youtu.be/P4RxOI4ryCQ  In this spotlight of episode 364, Anita and Drew discuss the critical importance of preventing major transitions from becoming solely technical IT projects. Anita emphasizes the need to ensure that such shifts remain inclusive and not just relegated to IT departments, highlighting an example involving the leadership group to illustrate the point. Drew builds on this, describing the value of a strong partnership with IT, especially as Memory Makers on the contact center side are eager to be involved, learn, and participate actively in the process. By fostering a collaborative environment, Memory Makers gain a better understanding and confidence in the new platform, reaffirming that their concerns and input about current system challenges are being heard and addressed. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/I3uYs1NB_t8   In this spotlight of episode 364, the conversation focused on a recent CX leadership meeting where the importance of the "three Ps"—People, Process, and Purpose—was discussed in the context of an ongoing technological transformation. One concept discussed was how these foundational elements help maintain focus and clarity during large-scale changes, ensuring that Memory Makers and customers continue to experience positive outcomes. The discussion explored the addition of a "fourth P," Partnership, emphasizing its critical role in supporting sustained engagement, problem-solving, and successfully delivering new technology aimed at creating happy memories. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/2zzEE8PxY64  Partnership, innovation, and a people-first approach are essential to creating meaningful change and lasting success. In this episode of Stories from the River, Wes Dudley, Senior Vice President of Customer Experience at Broad River Retail, sits down with Abe Barghouti, Senior Account Director at Zoom; Krista Hentz, Senior Sales Leader at Zoom; Drew Gorringe, Head of CX Consulting at C-Lect Consulting; and Anita Harris, Director of Customer Experience Operations & Specialty at Broad River Retail. Together, they discuss the implementation of the Zoom Contact Center platform and the strategic thinking behind the transition. The conversation explores the importance of building strong partnerships, finding technology solutions that align with company values, and creating systems that better support both Memory Makers and guests. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/6IAf19oA4b8   In this spotlight of episode 363, Charlie Malouf and Bradley Sullivan  focused on the significance of collaboration as a core value at Broad River. One concept discussed was the importance of fostering the growth of internal Memory Makers, highlighting specific individuals who have advanced from entry-level positions to leadership roles. Examples included Memory Makers who have since become sales managers and general managers, demonstrating the value of promoting from within and supporting professional development. The discussion explored how these collaborative efforts enable internal talent to flourish, moving beyond simply hiring externally. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/qhEhZsJ6fJA  In this spotlight of episode 363, Charlie Malouf  and Bradley Sullivan explore the habits and performance metrics that helped make one of Broad River Retail's top-performing teams. The conversation highlights the importance of average ticket and items per ticket, along with the mindset that every guest interaction presents an opportunity to create more value. Charlie reflects on the philosophy of "they will buy more," encouraging Memory Makers to continue serving and recommending solutions even after a guest has committed to a purchase. This mindset, rooted in genuinely helping guests meet both needs and wants, not only boosts sales but also ensures guests leave with greater value and satisfaction. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/qhEhZsJ6fJA  Winning cultures are built through consistency, trust, and a commitment to helping people grow. In this episode of Stories from the River, Charlie Malouf welcomes Bradley Sullivan, General Manager of Cary Crushers. They reflect on a landmark year, celebrating the accomplishments that led to recognition as the 2025 GM of the Year and a season filled with team and individual achievements. The conversation explores the habits, mindset, and identity that helped build a high-performing culture, from creating memorable guest experiences to developing unique roles that allowed every Memory Maker to contribute to the team's success. Books mentioned Gradually, Then Suddenly by Mark Batterson: https://www.amazon.com/Gradually-Then-Suddenly-Bigger-Lasting/dp/B0F25SW4C8/   Win the Day by Mark Batterson: https://www.amazon.com/Win-Day-Habits-Stress-Accomplish/dp/0593192788/   Do It for a Day by Mark Batterson: https://www.amazon.com/Do-Day-Make-Break-Habit/dp/0593192842/   A Million Little Miracles by Mark Batterson: https://www.amazon.com/Do-Day-Make-Break-Habit/dp/0593192842/   The Circle Maker by Mark Batterson: https://www.amazon.com/Circle-Maker-Praying-Circles-Greatest/dp/0310346916/   Grit: The Power of Passion and Perseverance by Angela Duckworth: https://www.amazon.com/Grit-Passion-Perseverance-Angela-Duckworth/dp/1501111116/   The Art of Business Wars: Battle-Tested Lessons for Leaders and Entrepreneurs from History's Greatest Rivalries by David Brown: https://www.amazon.com/Art-Business-Wars-Battle-Tested-Entrepreneurs/dp/0063019523/      

Watch the full episode: https://youtu.be/EhPWOPsJILI  In this spotlight of episode 362, Charlie Malouf and John Russo discuss the launch of the 41,000-square-foot Ashley that opened in Easley, SC. The conversation highlights the fast-paced effort required to prepare the new location, along with the challenge of building a team that included many new Memory Makers. John reflects on the passion, resilience, and positive attitude that helped the team overcome early obstacles, demonstrating how strong culture and teamwork laid the foundation for a successful launch. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/EhPWOPsJILI   In this spotlight of episode 362, Charlie Malouf and John Russo focus on the transformation of a showroom styled to the Ashley 7.0 standard. John spoke about the appreciation for the openness, brightness, and inviting atmosphere of the new showroom, which created a positive environment for all who entered. The discussion explored specific elements of the renovation, especially the new sleep shop area.  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on Youtube: https://youtu.be/EhPWOPsJILI  Growth, opportunity, and strong leadership are at the heart of every successful new beginning. In this episode of Stories from the River, Charlie Malouf welcomes John Russo, General Manager of the newly opened Easley Express, Broad River Retail's newest Ashley Store and Outlet in Easley, South Carolina. John shares his journey to Broad River Retail, his progression into store leadership, and the transformation of a former retail space into a 41,000-square-foot Ashley showroom serving the Easley community. The conversation explores the excitement and challenges of launching a new store, building a team of Memory Makers, and creating a culture focused on growth and guest experience. John reflects on the positive community response, the importance of consistency and teamwork, and the opportunities ahead as the Easley Express begins its next chapter. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode:  https://youtu.be/3YliqB3qyqg   In this spotlight of episode 361, Charlie Malouf and David Kirby discuss what people considering joining Broad River should know, emphasizing the importance of discipline and grit in their backgrounds. According to David, success and belonging at the River are rooted in the willingness to consistently work hard, learn, and persist through challenges. He notes that without the determination to engage fully with the process and maintain daily dedication, one might not fit within the company's culture.   Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail   

Watch the full episode: https://youtu.be/3YliqB3qyqg   In this spotlight of episode 361, Charlie Malouf welcomes David Kirby, known for his energetic, "wild card" personality. The conversation centers around the his passion for fostering a positive workplace culture, highlighting efforts to create an inclusive, upbeat environment where everyone feels recognized and valued. David describes his outgoing approach, including celebrating successes on the radio and engaging in spirited activities like ringing the cowbell, a favorite among colleagues for boosting morale.  Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

This episode on YouTube: https://youtu.be/3YliqB3qyqg Culture, mentorship, and a willingness to embrace new challenges can open the door to unexpected opportunities. In this episode of Stories from the River, Charlie Malouf welcomes David Kirby, Home Furnishings Associate at the newly opened Spokane Ashley Store and Outlet. David shares his unique career journey from serving 20 years as an Air Force inventory manager to working in warehouse operations, flooring, and sales before finding his way to Broad River Retail. He reflects on what attracted him to the organization, the excitement surrounding the Spokane grand opening, and the support he received from leaders and fellow Memory Makers as he transitioned into his first commission sales role.   Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/KO747BAYr-I  In this spotlight of episode 360, Charlie Malouf and Derryck Hugson explore the expansion of new offerings designed to create more options and better experiences for every guest. From a 70–80 bed sleep shop to a dedicated outlet and the introduction of Ashley Luxe, the conversation highlights how a broader assortment allows Memory Makers to serve guests across a wide range of styles, price points, and shopping needs. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/vt2_dfeHjnY  In this spotlight of episode 360, Charlie Malouf continues the conversation with Derryck Hugson around the launch of the Spokane Ashley store, exploring the challenges that come with transitioning from a smaller retail environment into a 101,000-square-foot flagship store and outlet. The discussion highlights how, despite differences in terminology across organizations, the core principles of guest engagement remain the same—creating authentic connections that make guests feel welcomed and supported from the moment they walk through the door. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch on YouTube: https://youtu.be/vt2_dfeHjnY  Growth, risk-taking, and a commitment to culture are essential to building something meaningful from the ground up. In this episode of Stories from the River, Charlie Malouf, CEO of Broad River, welcomes Derryck Hugson, General Manager of the Spokane Pathfinders, to discuss the grand opening of the new Spokane Ashley store—a three-story, 101,000-square-foot flagship location that also includes an outlet. The conversation explores the challenges and opportunities that come with building a new team and culture from scratch, including hiring, training, and creating an environment where Memory Makers can thrive. Derryck discusses the importance of authenticity when connecting with guests, fostering creativity and resilience within the Spokane Pathfinders, and maintaining a strong focus on process and execution during a major launch. This episode offers an inspiring look at leadership, entrepreneurship, and the power of embracing new opportunities with confidence and purpose. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail 

Watch the full episode: https://youtu.be/PjT9Z-7YZgk  In this spotlight of episode 359, Charlie Malouf continues the conversation with Dana Mallory, exploring her advice for aspiring female leaders and the lessons that have shaped her leadership journey. Dana shares the importance of understanding both strengths and weaknesses, emphasizing that self-awareness and authenticity are foundational to personal growth, team connection, and effective leadership. Visit https://www.storiesfromtheriver.com for more episodes.    Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com    Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail