Podcast appearances and mentions of scott albrecht

In this episode of Start With a Win, host Adam Contos joins Scott Albrecht and Scott Anderle on their podcast, The Credit Union Leadership.  We are entering into a new era in our movement. In the next five years we will see a record high in credit union CEO's retiring. The challenge is that most have not raised leaders to take our place as we move forward. In this episode we talk with Adam Contos - a Former SWAT Team Leader and Former CEO of RE/MAX Holdings, to talk about the importance of systems to live out the legacy leaders want to be known for.  We cover a set system in C-Suite succession planning, creating a weekly process to make yourself the most effective leader possible, and how to connect with others on the same path - Emerging Credit Union Leaders Group. 

We are entering into a new era in our movement. In the next five years we will see a record high in credit union CEO's retiring. The challenge is that most have not raised leaders to take our place as we move forward. We bring on Former SWAT Team Leader, Navy Seal and Re/Max CEO to talk about the importance of systems to live out the legacy you want to be known for.   In this episode we cover: A set system in C-Suite succession planning Creating a weekly process to make yourself the most effective leader possible. Connecting with others on the same path - Emerging Credit Union Leaders Group.   Links from show: Sign up for our leadership development course, Vertex Live Nationwide Watch Adam Contos talk with Scott Albrecht on The Hierarchy of Team Needs on "Start With A Win" podcast.  Click here to get Adam Contos' book "Start with a Win" Click here for more info on our Emerging Leaders program. Subscribe to ServiStar Leadership Podcast on your favorite streaming service

Today is part two with guest Scott Albrecht, go back and listen to part one you do not want to miss it! Adam continues his electrifying conversation with Scott on the hierarchy of team needs. Discover how to transform your team into a high-performing powerhouse that thrives independently, allowing you to take a hands-off approach. Learn to craft compelling vision statements, foster a culture of excellence, and achieve a seamless 'flow' state where each member excels. Packed with actionable strategies and inspiring stories, this episode is a must-listen for anyone looking to elevate their leadership and team performance.Scott began his career with ServiStar in 2020, prior to joining ServiStar Consulting, he spent seven years at Baxter CU (IL) and spearheaded sales and service initiatives, oversaw operations, and drove business development efforts in Ohio and Indiana. Under his leadership, Scott and his team earned multiple sales and service awards, including two Branch of the Year honors.Scott's passion for helping others, along with his relentless dedication and enthusiasm is here at ServiStar, where he quickly became a highly sought-after speaker, coach, and trainer for credit unions across the US to Canada.00:00 Intro01:18 Team effort stops here, why?02:25 When you are building a team you must do this because of this….05:40 Leadership is about one thing, one word!06:31 Huh, the chairs have to move?09:27 Got to flow state now what happens if you missed this…12:55 Where is the bar placed?16:01 Right people doing right behaviors you have reached this!19:30 Two different perspectives, which one is the wow one?https://www.linkedin.com/in/servistar/⚡️FREE RESOURCE:

In today's part one of two episodes of Start with a Win, host, Adam Contos delves into the transformative power of applied pressure in team building with his guest Scott Albrecht, VP of Learning and Development at ServiStar Consulting. Scott, co-author of "Hierarchy of Team Needs," brings decades of leadership experience and the science of motivation to the table. Listeners will discover critical elements that drives teams to new heights. Scott's insights, blending practical strategies with cognitive neuroscience, offer actionable steps to foster cohesive, high-performing teams. This podcast is a must-listen for anyone looking to unlock the secrets of thriving team dynamics and elevate their leadership game.Scott began his career with ServiStar in 2020, prior to joining ServiStar Consulting, he spent seven years at Baxter CU (IL) and spearheaded sales and service initiatives, oversaw operations, and drove business development efforts in Ohio and Indiana. Under his leadership, Scott and his team earned multiple sales and service awards, including two Branch of the Year honors.Scott's passion for helping others, along with his relentless dedication and enthusiasm is here at ServiStar, where he quickly became a highly sought-after speaker, coach, and trainer for credit unions across the US to Canada.00:00 Intro03:20 Hierarchy of Needs06:15 Missing piece of needs08:40 Without this very little gets done11:20 Where the team's brain goes, it will impact this…13:54 Apply pressure on first layer for this!15:23 Layer 2 – can a team really tell this?19:10 What is a good outcome to move up the hierarchy?⚡️FREE RESOURCE:

This is a bonus episode that was given to us from our time with Dr. Elliott Jardin. ----more---- Using your Brain to Train Part 2: Dr. Elliott Jardin's office hours. It's an extra credit episode of the credit union leadership podcast with our friend, Dr. Jardin. Podcast Extra innings Learning, Preparation, and Emotion in Training Scott Anderle and Scott Albrecht discussed with Elliott the significance of preparation for learners in training and development sessions, drawing parallels from athletic stressful situations to control the controllable. Elliott highlighted the role of sleep in consolidating memories and improving brain functionality and the importance of finding ways to apply learned information in real life. The conversation also emphasized the importance of effective learning and development in a company, with Elliott sharing his approach to making learning more engaging. The team also discussed the content for their podcast, focusing on topics related to learning and emotion. Elliott emphasized the importance of using emotional extremes in stories to help retain information, while Scott Anderle suggested finding either highly positive or negative examples. The discussion concluded with tailoring learning to individual needs and finding the right level of challenge for each person to maximize their learning potential. Brain, Chip, AI, Communication Skills, Active Listening Elliott and Scott Albrecht discussed the similarities between the human brain and a computer chip, focusing on processing speed and memory. They also touched upon the development of AI and its basis in neural networks. Towards the end, they decided to include a segment on developing communication skills for various stakeholders, including learning and development specialists and aspiring leaders. Elliott emphasized the importance of active listening and creating an iterative feedback loop in team environments, explaining how he implements these strategies as a professor. The conversation concluded with discussing how these strategies could be applied in a classroom setting or a project collaboration situation. Innovation, Learning, and Science Accessibility Elliott, Scott Anderle, and Scott Albrecht discussed the importance of innovation and the role of noise in learning and development. They also highlighted Dr. Gervace's upcoming interview on Elliott's podcast, "Brain Health with Dr. Jardin," Sports Psychology: How To Train Your Mind - With Dr. Michael Gervais https://lnkd.in/gxNM_8Em The trio also explored the role of sports psychology and the significance of motivation and retention in learning. They emphasized the role of emotions, the need for appropriate challenges, and the use of extrinsic motivators. The conversation concluded with focusing on making science more accessible and relevant to the general public. BONUS EPISODE with Dr. Elliott Jardin BONUS EPISODE with Dr. Elliott Jardin podbean.com

▶ Get Hierarchy of Team Needs book here: https://geni.us/7vbhndJ ▶ Get Expedition Money books here: https://geni.us/HeWdQi1 ---------- DISCOVER FINANCIAL INDEPENDENCE: ▶ Podcast: https://geni.us/N79P5UC ▶ My Amazon Store: https://amzn.to/3rcRvrX ---------- IF YOU'D LIKE TO SHOW SOME LOVE: ▶ Buy My Book: https://amzn.to/3PpUsid ▶ Merch: https://geni.us/fsYNIkc FOLLOW MY OTHER SOCIAL MEDIA PLATFORMS: ▶ Instagram: https://www.instagram.com/expedition.money/ ▶ Facebook: https://www.facebook.com/expeditionmoney ▶ X: https://twitter.com/expeditionmoney ▶ LinkedIn: https://www.linkedin.com/company/expeditionmoney ---------- As an Amazon Associate, I earn from qualifying purchases. Why Teams Are Mismanaged & How To Fix It! Explaining The Hierarchy Of Team Needs Hierarchy of Team Needs Paperback – February 7, 2024 by Scott Albrecht (Author), Dr. Elliott Jardin (Author) Scott Albrecht Dr Elliott Jardin Without pressure and deadlines, procrastination sets in. This short book packs decades of Scott's leadership and team-building experience with the science of motivation. It provides actionable steps to help build a cohesive team and includes research-backed guidelines to promote employee autonomy and growth. Like Patrick Lencioni's Five Dysfunctions of a Team and Maslow's Hierarchy of a Team, the author Scott Albrecht takes us on a linear, didactic movement up the hierarchy of a team covering one rung at a time as he leans on his experience as a Vice President for ServiStar Consulting. Dr. Elliott Jardin adds how motivation and autonomy have a place when applying pressure or stress to produce a better outcome for team development. Scott Albrecht, a speaker and thought leader, and Dr. Jardin, a cognitive neuroscientist at Miami University reconceptualize stress and its role of applied pressure in the workplace. They also give team leaders a clear look at a five-step process that when implemented moves people to perform at their best. Title: The Hierarchy of Team Needs a 54-minute read, this serves as more of a pamphlet or playbook for leaders on the go who want to use an hour to increase productivity through learning from industry leaders like Scott Albrecht and researchers like Elliott Jardin. Call it Street Smarts meets Science, this duo brings a five-step system that is easy to implement on any kind of team. How to leverage honesty to build accountability and high standards to achieve the team's mission. How to create an environment of continuous improvement through honest feedback. How to build trust in a team and create a safe place in stage one of the hierarchy. How to reframe stress to persevere through adversity mindfully. How to build a team to peak performance using applied pressure. Learning Outcomes: Building Trust Constructive Feedback Resiliency Mindset Team Building Dr. Elliott Jardin sees stress as necessary to create intrinsic or extrinsic motivation and describes stress as a physiological and or psychological reaction that kicks the body into overdrive to prepare for an upcoming or ongoing event. When Gallup analyzed the differences in performance between engaged and actively disengaged business/work units, those scoring in the top quartile on employee engagement significantly outperformed those in the bottom quartile on these crucial performance outcomes: 17% higher productivity, 20% higher sales, 21% higher profitability. Author Scott Albrecht, a Clifton Strengths coach, has witnessed more engaged teams firsthand in organizations employing this hierarchy model. Gallup uses the term engagement. Professor and co-author Elliott Jardin prefers the term motivation. His background in neuroscience and its application in learning and development is a critical piece to this model. --- Send in a voice message: https://podcasters.spotify.com/pod/show/petervonpanda/message Support this podcast: https://podcasters.spotify.com/pod/show/petervonpanda/support

Brad is an up-and-coming CEO out of Flint Michigan who you may remember used to work with Taylor Murray and Producer, Scott Albrecht at BCU. He also went to college with Scott where their paths certainly would have crossed at fraternity circle during their time at Western Michigan University college. But you will hear in this podcast, that young Brad was eager to succeed, continuing his education journey to get his Law degree from the University of Toledo and as the CLO at BCU attended school at Notre Dame and graduated with an MBA. He has been the CEO of Financial Plus Credit Union in Michigan since December 2019 and is a good friend of both Taylor and Scott. I can't wait to have you listen in as a fly on the wall as two CEOs talk shop!! We cover various topics, from mentors and mistakes to fintech and the race to scale.  President/CEO at Financial Plus Credit Union - Michigan To contact Brad- reach out to him here: https://www.linkedin.com/in/bradbergmooser/ Enjoy this episode of the Credit Union Leadership podcast!!

Scott Albrecht—and not Joe Rogan—returns for a boys' reunion as we kick off Turkey Week with time flying, hometown homers, and some gear-grinding reviews.

Community Choice Credit Union is a 1.68 Billion dollar community influencer in Michigan. Their partnership with the University of Maryland, Filene, and ServiStar has allowed them to come to the market with a complete program to educate it's employees using CUNA's FICEP training and teach them the soft skills needed to take that training and implement it with every member, every time, where they are at.    Simply said, Choice Map helps members achieve the life they desire.    Stacey Ferris, is the training manager over the program and is willing to help your credit union out as well. She can be reached at sferris@communitychoicecu.com. You can also contact our producer, Scott Albrecht who developed this two-and-a-half-day training to learn more about how it can be delivered at your credit union. Contact Scott on Linked In using the link below: Scott Albrecht   Interested in participating in our 25 year anniversary podcast? Email: Scott@ServiStarConsulting.com to be on air and share your favorite memories of Mike and the team and how they were able to influence your credit union and you. 

Hey Mike, I don't agree with you.   Mike previews the topic we are covering in emerging leaders how does an emerging leader deal with the interpersonal conflict they likely didn't know they were signing up for? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn through experience only? Do you think that will have negative implications on employee engagement, production and member experience?  ServiStar's Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement, and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. Sign Up Choose invoice if you are receiving a volume discount or if you opt to make monthly payments. Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday) Investment The investment for this valuable program is just $999 (or spread-out payments over a year). Discounts are available for 5 or more participants! (Contact Whitney at Whitney@ServiStarConsulting.com) Limited to 50 Participants!

Hey Mike, want to grab a beer after this podcast? In this episode of the Emerging Leaders mini-series we ask Mike, what should emerging leaders know about behavior change that needs to take place once they are no longer a peer but a new manager? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn though experience only? Do you think that will have negative implications on employee engagement, production and member experience?  ServiStar's Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday) Investment The investment for this valuable program is just $999 (or spread-out payments over a year). Discounts are available for 5 or more participants! (Contact Whitney at Whitney@ServiStarConsulting.com) Limited to 50 Participants!

“Joining a new company is akin to an organ transplant—and you're the new organ. If you're not thoughtful in adapting to the new situation, you could end up being attacked by the organizational immune system and rejected.” In this episode, Mike shares how emerging leaders stay progressive with change yet do so in a way that doesn't get them immediately rejected? I don't follow people I can't trust, I don't trust people I don't know. Want to learn the skills emerging leaders need to have to earn the trust of their team? We have that for you in the Emerging Leaders Network.  Don't move faster than the speed of trust - https://www.forbes.com/sites/rodgerdeanduncan/2018/07/12/the-speed-of-trust-its-a-learnable-skill/?sh=4e219203bbf6   Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn though experience only? Do you think that will have negative implications on employee engagement, production and member experience?  ServiStar's Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. Choose invoice if you are receiving a volume discount or if you opt to make monthly payments. Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday) Investment The investment for this valuable program is just $999 (or spread-out payments over a year). Discounts are available for 5 or more participants! (Contact Whitney at Whitney@ServiStarConsulting.com) Limited to 50 Participants!

Team success depends on the team's ability to identify and focus on a clear and compelling performance challenge or common purpose. It can take many forms, but this challenge or purpose must be clear and compelling to all team members. In this mini series episode, Mike shares with us one hack emerging leaders can use to lead with purpose? Gallup's research shows that just a 10% improvement in employees' connection with the mission or purpose of their organization leads to an 8.1% decrease in turnover and a 4.4% increase in profitability. Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn through experience only? Do you think that will have negative implications on employee engagement, production and member experience?  ServiStar's Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement, and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday) Investment The investment for this valuable program is just $999 (or spread-out payments over a year). Discounts are available for 5 or more participants! (Contact Whitney at Whitney@ServiStarConsulting.com) Limited to 50 Participants!

Teams that have clear and compelling goals and expectations are more productive, cost-effective, creative, and adaptive. In this episode, Mike gives us his silver bullet tip that can help credit union emerging leaders set clear expectations. While clarity of goals and expectations is perhaps the most basic of team needs, according to Gallup research, about half of employees say they lack direction and aren't really sure what they're supposed to do at work. Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers perform from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn through experience only? Do you think that will have negative implications on employee engagement, production and member experience?  ServiStar's Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement, and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday) Investment The investment for this valuable program is just $999 (or spread-out payments over a year). Discounts are available for 5 or more participants! (Contact Whitney at Whitney@ServiStarConsulting.com) Limited to 50 Participants!

What's holding most new managers back? Who can help?       What's the solution?     Bonus Giveaway: Register before we hit capacity to receive your free copy of Marshall Goldsmith's Book what got you here won't get you there.  Email your  registration to Scott@ServiStarConsulting.com Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn though experience only? Do you think that will have negative implications on employee engagement, production and member experience?  ServiStar's Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. Choose invoice if you are receiving a volume discount or if you opt to make monthly payments. Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday) Investment The investment for this valuable program is just $999 (or spread-out payments over a year). Discounts are available for 5 or more participants! (Contact Whitney at Whitney@ServiStarConsulting.com) Limited to 50 Participants!

What is the Emerging Leaders Network? When does it begin?   Who is it targeted for?   Why this new training?   Where will it take place?   How will those listening sign up? Emerging Leaders Workshop   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn though experience only? Do you think that will have negative implications on employee engagement, production and member experience?  ServiStar's Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday) Investment The investment for this valuable program is just $999 (or spread-out payments over a year). Discounts are available for 5 or more participants! (Contact Whitney at Whitney@ServiStarConsulting.com) Limited to 50 Participants!

On Taylor Murray's 1 year Anniversary, we discuss the roadmap for 2022, what changed in 2021, and how we are building on our successful model to dominate in this space and be there for our clients where they need us to be in the areas of sales, service, and leadership training. T Check out the newest offering at ServiStar below: Emerging Leaders   STARTS: MAY 12, 2022 ENDS: OCTOBER 13, 2022 LOCATION: ONLINE REGISTER NOW ServiStar's Emerging Leaders Program Improve employee engagement Give new and emerging leaders confidence Have new managers performing from the first day ‍ Newly promoted managers often find themselves facing many challenges: How do they build trust? How do they establish themselves as leaders? How do they manage people who were their peers just days ago? Credit unions typically provide about two weeks of training to a new teller.  But how much training is provided to a new manager?  Isn't leading people more challenging than operating a teller window? Should new managers be forced to learn through experience only? Do you think that will have negative implications on employee engagement, production, and member experience?  ServiStar's Emerging Leaders program will take new and emerging managers and turn them into confident, competent, high-performance leaders who will be able to develop their own personal leadership style, deploy core coaching skills and maximize employee engagement and performance. Through live training, homework assignments, networking with other new managers from across the credit union movement, and unlimited access to the ServiStar experts, your new and emerging managers will begin to thrive. Who should attend: Leaders who are early in their management career (5 years or less) or employees who will soon be promoted to a leadership position. What's included: Seven 2-hour information-packed sessions. Homework assignments between each session to ensure implementation of learning. Personal leadership assessment. Top 5 Clifton Strengths Assessment with a pre-course workshop led by Scott Albrecht on how to leverage your strengths. Unlimited one-on-one access to our facilitators to discuss leadership challenges. Access to the ServiStar Network to collaborate with peers. Pre- and post-course assessment to validate participant improvement. Certificate of completion. ServiStar (servistarconsulting.com) Begins May 12 Sessions are most Thursdays from 3–5 pm ET (12–2 pm PT) Sessions: May 12 - Common Pitfalls for Emerging Leaders (and How to Avoid Them) June 9 - Developing a Leadership Brand July 14 - Mentor Development August 11 - Coaching Sept. 8 - Building Trust and Influence Oct. 13 - Emotional Intelligence Nov. 9 - Change Management (Note: this is on a Wednesday)   We also have Quarterly Training Offerings that we discussed on the podcast:  2022 - Quarter 2 - Referral Sales Champion Livestream Training   STARTS: APRIL 12, 2022 ENDS: APRIL 12, 2022 LOCATION: ONLINE REGISTER NOW Becoming a Referral Sales Champion Tuesday, April 12 from 1-5 pm ET (10 am-2 pm PT) Tellers and call center representatives are focused on serving members quickly. There is no time to cross-sell credit union products or services. These employees, however, are in perfect positions to identify ways to improve the member's financial well-being. In this 4-hour Livestream course, ServiStar will help your employees understand the importance of their role and teach them to quickly make a referral. Identify What Will Improve the Member's Financial Life Facilitated by Scott Albrecht, AVP of Sales and Training, Becoming a Referral Sales Champion will equip your employees with the tools and practices required to quickly ascertain a product or service need that will greatly improve the member's financial life, and then make the appropriate referral. This Livestream training includes lectures, Q&A, and breakout sessions with credit union employees from across the country. ServiStar will show your employees how to set themselves up for success and how to create an extraordinary referral experience. 10 Seconds Is All It Takes ServiStar will teach your employees what to listen and look for, how to communicate effectively, and how to provide a referral - that easy, that quickly. Sign Up New Employees or Current Ones in Need of a Refresher This Livestream course is for any credit union employee who works in a position that can refer products and services to members, like tellers and call center representatives. Free up valuable HR/Training personnel time by sending your new employees to this training or current employees seeking a refresher course. In fact, this course is offered twice a year so your credit union can make it part of your New Employee Orientation. Let the Experts From ServiStar Train Your Employees Why choose ServiStar? We offer research-based credit union-specific solutions that have successfully worked for the top-performing credit unions in selling and referring. Investment: Only $199 a person Discounts are available when registering 5 or more employees (email Scott@ServiStarConsulting.com or more information). Registration is now open   Tuesday April 12th from 1-5 pm ET (10 am-2 pm PT) Topics include: What is Relationship Selling and why is it important How to quickly identify product and service needs How to use the 10-Second Referral Process Who: Any employee in a referral position (e.g., tellers and some call center representatives) When: Tuesday, April 12 from 1-5 pm ET (10 am-2 pm PT) Where: Online - this is a live virtual training (a Zoom link will be sent after confirmation of registration) Facilitator: Scott Albrecht, AVP of Sales and Training   2022 - Quarter 3 - Becoming a Sales Champion Virtual Workshop   STARTS: AUGUST 2, 2022 ENDS: AUGUST 2, 2022 LOCATION: ONLINE REGISTER NOW Becoming a Sales Champion Tuesday, August 2 from 1-5 pm ET (10 am-2 pm PT) Many credit union employees shy away from anything to do with selling. However, in order to live out a credit union's mission of improving the financial well-being of its members, selling is a necessity. In this 4-hour Livestream course, ServiStar will help your employees understand the concept of relationship selling and give them the confidence they need to move beyond being order takers and into someone your member's trust has their best interest at heart. Learn How to Thrive in a Sales Environment Facilitated by Scott Albrecht, AVP of Sales and Training, Becoming a Sales Champion will equip your employees with the tools and practices needed to thrive in today's challenging sales environment. This live online training includes lectures, Q&A, and breakout sessions with credit union employees from across the country. Learn how to set your credit union up for success and create an extraordinary sales experience. Identify Ways to Improve a Member's Financial Life The main three reasons why employees don't want to sell are 1) Lack of product knowledge 2) Fear of rejection and 3) Afraid of being pushy. But, what if we show your employees a way to identify products or services that will improve your member's financial well-being and teach them how to offer it? Doesn't sound like selling when you're helping, right? Sign Up New Employees or Current Ones in Need of a Refresher This Livestream course is for any credit union employee who works in a selling position, like branch and call center managers, and member service and call center representatives. Free up valuable HR/Training personnel time by sending your new employees to this training or current employees seeking a refresher course. In fact, this course is offered twice a year so your credit union can make it part of your New Employee Orientation. Let the Experts From ServiStar Train Your Employees Why choose ServiStar? We offer research-based credit union-specific solutions that have successfully worked for the top-performing credit unions in selling and referring. Investment: Only $199 a person Discounts are available when registering 5 or more employees (email Scott@ServiStarConsulting.com for more information). Registration opening soon. Get notified when registration opens by filling out the form below. Tuesday, August 2 from 1-5 pm ET (10 am-2 pm PT) Topics include: How to identify product and service needs How to ask effective questions Benefit selling Overcoming objections to products and services How to ask for the member's business Effective follow-up techniques Who: Any employee in a sales position (e.g., branch and call center managers, and member service and call center representatives) When: Tuesday, August 2 from 1-5 pm ET (10 am-2 pm PT) Where: Online - this is a live virtual training (a Zoom link will be sent after confirmation of registration) Facilitator: Scott Albrecht, ServiStar Consulting's AVP of Sales and Training   We discussed a shift to the digital age and our learning in and doubling down in an online and virtual classroom experience that is industry best.  Most importantly, we are listening to you. We are and want to continue to be the trusted partner that can customize content and be there for our clients in the ways and areas they want us to be without watering down the academic level research-based criteria that we are known for. Offering a more convenient offering to credit unions in our new digital studios is something we have refined over the two years we have offered it. with over 1000 virtual training hours in 2021, we have quickly become the best in the market in this area. Virtual has quickly become our go-to way for delivering training content and yet our success over the years has also come from in-person training. Being able to offer both and even a Hybrid setup is crucial in our training programs going forward.    2022 - Quarter 3 - Coaching for Performance Virtual Training Series   STARTS: AUGUST 9, 2022 ENDS: AUGUST 23, 2022 LOCATION: ONLINE TRAINING PROGRAM REGISTER NOW Coaching for Performance Tuesday, August 9, 16, and 23 from 1-5 p.m. ET (10 a.m.-3 p.m. PT) What's the difference between coaching versus managing? How do you effectively redirect undesired behavior? Where can you find the time to coach? Let the experts from ServiStar train your coaches ServiStar offers research-based, credit union-specific solutions that have worked for top-performing credit unions. Using breakout groups, role-playing, and case studies to transfer knowledge, this dynamic, live training broadcast from our studios is just just like having us onsite. Participants will be given assignments between each session so they can implement their new skills quickly. Get your coaches ramped up for success fast and efficiently Each 4-hour session will provide managers with the knowledge and confidence to know what to do to be effective performance coaches. This Livestream training series is a great way to onboard new managers into the ServiStar coaching practices that your current managers utilize. Sign up new managers or current ones who want to hone their skills This training is not just for new managers.  It is also valuable for managers who previously completed ServiStar's Coaching for Performance training and want a refresher. Investment: Only $599 a person Discounts are available when registering 5 or more employees (email Scott@ServiStarConsulting.com for more information) Schedule Session 1 - August 9 Defining Coaching vs Managing Understanding the Importance of Coaching   Using a Performance Management System Session 2 - August 16 Diagnosing Performance Deficiencies Conducting Effective Redirection Session 3 - August 23 Learning How To Be a One-Minute Coach Setting Goals for Skill Improvement Registration opening soon. Get notified when registration opens by filling out the form below. Monday, August 9, 16, and 23 from 1-5 p.m. ET (10 a.m.-3 p.m. PT) Topics include: Understanding the Importance of Coaching Using a Performance Management System Setting Goals for Skill Improvement Who: All frontline and support managers Where: Online - this is a live virtual training (a Zoom link will be sent after confirmation of registration) When: Tuesday, August 9, 16, and 23 from 1-5 p.m. ET (10 a.m.-3 p.m. PT) Facilitator: Scott Albrecht, ServiStar Consulting's AVP of Sales and Training

The great resignation has credit union leaders in a pinch and short staffed. Don't risk making a mistake when the stakes are high, today we discuss how to hire talent that clicks with Lisa Chitty.    In order to maximize the assessment's precision with the fewest number of questions, we can interview smarter...at the end of this podcast Scott Albrecht offers a list of behavioral interview questions for free- all you need to do is email Scott at Scott@ServiStarConsulting.com

Business Development is an area seldom explored by credit unions. On this episode of the Credit Union Leadership podcast we get Mike Neill, Executive Director and Founder of ServiStar Consulting asking Taylor Murray, Cheif Executive Officer at ServiStar and Scott Albrecht, producer of this podcast and AVP of Sales/Training about the topic of going out of the credit union doors figuratively or literally to share the benefit of credit union membership with eligible non members, businesses, partners, and co-operatives who value the opportunity to work together to serve a bigger purpose.    On this episode we offered a free discover call to learn how you can do Business Development at your credit union. Book that call with Taylor or Scott here https://go.oncehub.com/ServiStarConsulting

Why managing simply isn't enough to be a complete leader and what distinct differences you can observe between management and coaching. Taylor Murray, the Chief Executive Officer of ServiStar, kicks off this podcast with a series of questions answered by producer and AVP of Sales and Service, Scott Albrecht. This one goes deep, so deep we should probably charge for it...but instead we added additional free ways for you to improve your coaching by contacting one of us using this link here. https://go.oncehub.com/ServiStarConsulting Don't let this opportunity pass by to hear what credit unions around the country are cooking up in there coaching kitchen as a result of this great resource..we train culture and that all leads back to coaching at the end of the day.  Also at the end of the day...it's night :)

We recorded this episode mid way through Briana's journey in ServiStar's Vertex Live Nationwide - a virtual way for participants to engage in our most requested workshops on leadership, from team building to employee motivation in an online training network that collaborates with each other, learns from our trainers in 10 official sessions, and participates in a group project and graduation that helps take the classroom knowledge and moves it over into action items that can be taken and implemented to help make your credit union better today.  A huge thankyou to Briana for helping us learn from her journey with us at Vertex Live Nationwide and you can go here https://www.servistarconsulting.com/Our-Solutions/#12300 to register for the fall session. If you want to RSVP early you can reach the producer Scott Albrecht at Scott@ServiStarConsulting.com Also congrats to our winner from our last podcast Laura Enquist who won 30 days access to the Missional Leadership library from Episode 2 of this season. Lets see who reads the show notes- if you put some time on Scott's calendar to discuss this podcast - we will give you a free e copy of one of Mike's books schedule that call with Scott here: https://go.oncehub.com/ServiStarConsulting

Lets all get in the DeLorean and get our orange vests on- we are setting the flex capacitor to Dec 13, 2013...the day our producer Scott Albrecht was hired to manage. On today's podcast, he and Mike discuss taking 3 concepts learned at ServiStar back into the past to apply as a new branch manager for Baxter Credit Union 7 years ago.    We also introduce a new game to the show, "what's in the box" to see the box, borrowed from Scott's daughter- check out ServiStarConsulting.com   We mentioned the upcoming webinar on Virtual Selling- it's free and you can register here    And finally we played a 2 minute clip from the online computer based training : Missional Leadership. As a thank you to our audience we are giving every listener 30 days access to all 5 modules of this ServiStar Training. Simply email Scott@ServiStarConsulting.com and Scott will connect you to the free access.

Mike Neill, Executive Director and Founder of ServiStar Consulting and Scott Albrecht, Producer and AVP of Sales and Training sit down in this new season to discuss what kind of employee onboarding is effective after hiring the right person for your opening.    This episode gives reference to a ServiStar Consulting product that helps with new hire onboarding - link included here https://www.servistarconsulting.com/Our-Solutions/#12299   It also gave some teasers for some new products and podcasts coming up- one being the Nationwide Live Vertex program - click here to register (limited to 25 and almost full) https://www.servistarconsulting.com/Our-Solutions/#12300   To contact the podcast or to be on the podcast - contact us here https://www.servistarconsulting.com/#Contact-Us Thanks for listening to this episode of Season 3 of the Credit Union Leadership Podcast Subscribe and Share this Podcast with your credit union peers. Podbean: https://servistarconsulting.podbean.com/ iTunes Podcast (iOS) app: https://itunes.apple.com/us/podcast/credit-union-leadership-podcast/id1201983358 Stitcher (Android) app: http://www.stitcher.com/podcast/harrington-interactive-media/the-credit-union-leadership-podcast

The missing piece of the puzzle, Scott Albrecht, returns home from LA to wrap up 2020. Covid stimulus, healing the nation's divide, and maturing your vision of success... Happy New Year!

In episode #344 of Talking Radical Radio, Scott Neigh interviews Doug Hewitt-White, Murray Lumley, and Scott Albrecht. They are board members at the organization Conscience Canada, and they talk about their work to extend the longstanding right to conscientious objection to military service to establish a right to conscientious objection to military taxation. For a more detailed description of this episode, go here: http://talkingradical.ca/2019/12/23/trr-conscience_canada/

Scott Albrecht returns to reminisce on the good old days and plan for the future. Follow Scott on IG! @ ScottAlbrecht Originally recorded December 27, 2018.

As this great ice season comes to an end, be sure to clean and air out your shelter and prepare your ice auger for summer storage. In this final episode of ShackTalk for the 2017/18 ice season, Scotty and Kyle speak with Scott Albrecht about ice fishing with palm rods and fishing internationally for the USA Ice Fishing Team.

Scott Albrecht visits the show this week and brings us a taste of his podcast, Fish Addiction Radio which is an ice fishing podcast. Scott is on Team USA's ice fishing team and is a ton of fun.

Description: The year-round, family-friendly ice fishing podcast!Website: Fishaddictionsradio.comEpisode: As you didn't specify one, I chose your latest episode https://www.blubrry.com/fishaddictionsradio/27161881/fish-addictions-fill-in/Opinion: Where do I begin? If you are doing this show for fun, then keep doing it. But the using the phone to podcast does not cut it anymore in podcasting. You might get away with it in 2005, but not in 2017. Your website is a mess. It looks like it was designed by someone who knows nothing about design. I couldn't even figure out where to see all the episodes (I only saw one on the site).BONUS:Your artwork does not meet Apple specifications which are1400x1400px (minimum) 3000x3000px (maximum) Under 500kb Use rGB color space Be a JPG, JPEG, or a PNG fileThis may cause issues with updating in iTunes, and it's going to look awful on your powerpress player as it's expecting a square image.Your first impression is this being done by people who are trying to figure it out as they go along, and they aren't there yet. I would get your artwork fixed, and get a website where people can listen, subscribe, and contact you, in addition to having an about page that talks about the show.You have a lot going on (according to your about page) so take some time and get some help and get going in the right direction.If you'd like a full review of your podcast check out Podcast Review Show or if you need Podcast Consulting, Book and Appointment Today Check out our podcasting host, Pinecast. Start your own podcast for free, no credit card required, forever. If you decide to upgrade, use coupon code r-1a62eb for 40% off for 4 months, and support Podcast Rodeo Podcast Reviews and First Impressions.

Season 2 was a great success. Mike McNett helped but we weren't able to get his audio uploaded in time so enjoy this BONUS episode with Mike McNett- Team USA captain.   Fish Addictions Radio is a year round ice fishing podcast with host Scott Albrecht and co-host Lillian Albrecht providing family friendly content to help fulfill your ice fishing content needs! Check out our website www.fishaddictionsradio.com for ways to contact the show and make sure to submit a review on Apple Podcast app.

Join us on our Summer Series journey - next stop college. We learn 3 valuable lessons on todays podcast from host Scott Albrecht, Team USA member and pro staff on several respected ice fishing companies. 1.) Don't forget your ice fishing rods when facing or about to face temptation or a time of temptation 2.) Embrace your passion 3.) Pray I hope you can grow in your ice fishing journey as you sit back, relax, and enjoy this episode of Fish Addictions Radio an Ice Fishing Podcast. For more about my faith and family check out the about section at Fish Addiction Radio website

Baltimore hip-hop artists Juice Bruns and Solesky talk about opening for Blackbear at the Howard Theatre, and Juice speaks on his upcoming EP, "Glow" recorded in NY with Nick Paradise with video footage shot by Scott Albrecht. Close it out with a freestyle session. Follow Juice on Twitter @ 110percentjuice Follow Solesky @ Soulesky Originally aired December 8, 2016.

Baltimore hip-hop artist Eman the Heartbreak of HNE sits in the studio to talk his upcoming single "Back to School" off The Pretty Good Demo and the keys to making it. Scott Albrecht joins. Follow Eman on IG @ EmanTheHeartbreak Follow Scott @ ScottAlbrecht Originally aired December 1, 2016.

Scott Albrecht of www.iceprofromohio.com partners up with the members of Fish Addictions Radio an Ice Fishing podcast to bring you a program dedication to the addicted hard water angler.  As a USA Ice Team member and educator in the state of Ohio, Scott will discuss today's hot topics, tips, tricks, products and more. A TV show podcast, a current affairs podcast, a storytelling podcast and an interview podcast all wrapped up into ONE AWESOME and AUDACIOUS podcast all about our favorite addiction: ICE FISHING! Stay tuned for more episodes of Fish Addictions Radio and to see episodes of Fish Addictions TV check out www.fishaddictions.com. Kid friendly and always fun, Fish Addictions is always there to promote the great sport of ice fishing. For more on the radio host check out www.iceprofromohio.com

Fellow SUNDWN film producer/actor Scott Daniel Albrecht rejoins the crew to talk Baltimore, NYC, and everything in between. Follow Scott on Twitter! @ Scott_Albrecht INTRO: "Memories" by @aj-brooks-5 https://soundcloud.com/aj-brooks-5/memories Originally aired July 28, 2016.

Psychologist Dr Bertolt Meyer is the presenter of a Channel 4 documentary, How To Build A Bionic Man. In the programme Bertolt, who was born without a left hand, meets scientists who are developing advanced prosthetic arms and legs, as well as artificial eyes, hearts and lungs and even hybrids between computer chips and living brains. Bertolt has had a prosthetic hand since childhood and believes science is moving so fast that it's time to ask ethical questions about just how far this new technology could go. 'How To Build A Bionic Man' is broadcast on Channel 4. Ronald 'Trader' Faulkner is an actor who has worked with a range of performers including Sir John Gielgud; Noel Coward; the Oliviers and his friend and mentor Peter Finch. Born in Australia - his father was a silent film star and his mother a ballerina - Trader came to London in the Fifties. Alongside his acting, Trader also mastered flamenco and was awarded the Spanish Order of Merit for his contribution to the spreading of Spanish culture through the arts. His memoir 'Inside Trader' is published by Quartet Books. For the last 20 years Scott Albrecht and his wife Maria have welcomed over 300 homeless people into their home. Some of these people arrived straight off the streets, others were referred by individuals or agencies. Today the family - the Albrechts have four children - takes in women and children who have been trafficked or suffered abuse in their own countries. Jessica Fox is a writer who left behind her job at NASA in Los Angeles in 2008 to work in a small bookshop on the west coast of Scotland. She didn't head to Scotland looking for love but found it in the shape of the bookshop owner. Her deepening love for the bookshop owner and Scotland is recounted in her book 'Three Things You Need To Know About Rockets', published by Short Books. Producer: Paula McGinley.