A Server's Journey started after years of taking the wrong path. Rocky DeStefano combines the lessons he’s learned in over thirty four years of leadership into this one hope: that he can help lessen the learning curve for people in all levels of the service community. Join us in the studio to take deep dives with our special guests into what makes the best leaders of our time not just good, but great. Week by week, our producers strive to gather in one place the top knowledge on employee retention, customer satisfaction, bottom line growth, company culture, community service, and more.
Listeners of A Server's Journey that love the show mention: rocky, leadership, journey, better, great.
Rocky and Larry discussion the world in relationship to being a Server Leader in today climate. The world, two stores, the family and how to get Larry married. Spiritual Life is important. Rocky needs to watch The Chosen. Larry has and it has had a profound effect on his life and understanding the Bible.Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
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Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.In this week's episode, we talk about Alexander Hamilton, one of the Founding Fathers of the United States. He was an American statesman, politician, legal scholar, military commander, lawyer, banker, and economist. His life went on to inspire the award winning musical: Hamilton. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.In this week's episode, we talk about Joan of Arc, a heroine of France for her role during the Lancastrian phase of the Hundred Years' War, eventually canonized as a saint. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.In this week's episode, we talk about Attila the Hun, known as “Flagellum Dei,” or “scourge of God,” Attila the Hun was one of the most fearsome enemies the Romans ever faced. He was the ruler of the Huns from 434 until his death in March 453. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.In this week's episode, we talk about Cleopatra, the last active Pharaoh of the Ptolemaic Kingdom of Egypt. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.In this week's episode, we talk about Adolf Hitler, an Austrian-born German politician who was the dictator of Germany from 1933 to 1945. We discuss the difference between influence and morality as we analyze the traits of this infamous, despicable, person and how he rose to power. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
We celebrate our half way point in our "Influential Leaders in History" series with an informative 3 show mini-series: Think Macro / Invest Micro with Blake Bozarth (host of the podcast Leadership on Purpose and Founder & CEO of CoThryve).In the last episode we all got to know each other and introduced Blake and his story to our audience as well as introduced ourselves to the audience of his show: Leadership on Purpose. This week we've released two episodes, Thick Macro on A Server's Journey and its counterpart, Invest Micro, on Leadership on Purpose.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowLeadership on Purpose Links:Podcast | Website | LinkedIn Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
We celebrate our half way point in our "Influential Leaders in History" series with an informative 3 show mini-series: Think Macro / Invest Micro with Blake Bozarth (host of the podcast Leadership on Purpose and Founder & CEO of CoThryve).In this episode we all get to know each other and introduce Blake and his story to our audience as well as introduce ourselves to the audience of his show: Leadership on Purpose.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowLeadership on Purpose Links:Podcast | Website | LinkedIn Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.In this week's episode, we talk about Franklin D. Roosevelt, an American politician who served as the 32nd president of the United States from 1933 until his death in 1945.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.In this week's episode, we talk about Abraham Lincoln, an American statesman and lawyer who served as the 16th president of the United States from 1861 until his assassination in 1865.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses.In this week's episode, we talk about Sir Winston Churchill, former Prime Minister of the United Kingdom, a British statesman, army officer, and writer.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses. In this week's episode, we talk about George Washington., an American political leader, military general, statesman, and Founding Father who served as the first president of the United States.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Welcome to our series: Influential Leaders Through History. In this series, we study the traits of some of the most influential leaders over the years. We compare and contrast their similarities and differences. These leaders vary widely in personality, but they may share qualities that helped them to influence the masses. In this week's episode, we talk about Dr. Martin Luther King Jr., an American Baptist minister and activist, widely known as an influential leader of the Civil Rights Movement from 1955 until his assassination in 1968.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Despite working together in human societies for millennia, why is it still so hard to move together in the same direction? In Teams that Swear, Adrian Baillargeon breaks down the art and science of maximizing the potential of teams. Ideal for current and aspiring managers, or team members who want to make a difference, Teams that Swear can help create teams that swear by each other - and not about each other. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowAdrian Baillargeon Links:Website | Teams that SwearSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Join us today in Part 2 of our conversation on leadership competencies. What makes a good leader and what are some qualities worth focusing on? In this week's episode Rocky, Larry and Gabby (or Gary) discuss morality in leadership, dealing with tough situations, and some personal challenges.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Join us today in Part 1 of our conversation on leadership competencies. What makes a good leader and what are some qualities worth focusing on? In this week's episode Rocky, Larry and Gabby (or Gary) discuss morality in leadership, dealing with tough situations, and some personal challenges. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Lea is a passionate human connector, inspirational speaker and community builder. As a Chinese ethnic descendant, who was born in Vietnam, Lea and her family fled communism. They survived the perilous journey on a derelict boat, escaping from the oppressive country in 1979. She endured many challenges in the refugee camps in Indonesia and eventually made it to the United States. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowLea Tran Links:Website | Buy Her BookSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Merry Christmas to all of our loyal listeners! This week we discuss tactics leaders can use to motivate and encourage your team to be the best they can be. These are gifts that will keep on giving! We have tips that can be applicable to anyone because after all, everyone is leading someone or something. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
This week we reflect back on 2020 and it's unpredictability. What impact have the events of this year had on us all? What do people need from their leaders in times of crisis and fear?Our guest this week is Annie Pumariega. Annie is a UCF Alumni graduating with a degree in Hospitality Management, specializing in weddings and events. Annie worked for the Omni Orlando Resort as Catering Coordinator, now works for The Church at South Lake as Special Events Coordinator / Women's Ministry Director. Additionally, she also works part time for Eventfully-Yours as a wedding planner. She's an aspiring podcast creator and mom of 2 adorable kids, Grayson (9) & Ava (7). Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
This week's episode we talk with Jan Edwards. Jan is the founder and President of Paving the Way Foundation, an organization that is a fierce disruption in the cycle of child trafficking around the globe. This is accomplished through educational and training programs that empower communities to break the cycle. Jan spent over 25 years as an executive in sales and marketing working with organizations like Time Warner, Bright House, the United Nations and other international groups, before taking on the worldwide initiative to prevent children. Paving the Way has educated over 13,000 youth and adults the past 3 years. A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
This episode we had the opportunity to sit down with Alex Chausovsky. Alex is an accomplished Speaker and the Senior Business Advisor at ITR Economics. He is a highly experienced market researcher and analyst with more than a decade of expertise in subjects that include macroeconomics, industrial manufacturing, automation, and advanced technology trends. Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Tune in this week to hear from our guest, Bing Oliver!Bing has served as a top-performing business consultant and franchisee with Chick-fil-A, where he had a reputation for innovation, creativity, team building and great friendships. His Chick-fil-A restaurant in Boone, NC was known as “Boone's best place to work and eat.” He now owns Peake Coaching & Consulting where he uses climbing analogies and creative thinking to help leaders and teams reach their peak.Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Omar L Harris is an Award-Winning and Bestselling Author of 4 books, Former GM GSK Indonesia, and Intent Consulting LLC Founder with 20+ year global pharmaceutical industry veteran and former executive (GSK, Pfizer, Merck, Allergan and more). Harris is now a Management Consultant, Motivational Speaker, Gallup Certified Strengths Coach, and Entrepreneur. Based on building high-performance organizations on four continents, Harris shares his team leadership strategies and success stories in 2 new books: “The Servant's Manifesto” (April 2020) and “Leader Board: The DNA of High Performance Teams” (June 2019). Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
This week we discuss leadership with Kevin Harrison. Kevin is an established business leader, having dedicated the last 31 years to owning and operating two successful Chick-fil-A franchise locations in Virginia. He now leads in multiple business arenas, which include both individual and group leadership coaching and consulting through his company Uncommon Influence. Kevin is also the author of Uncommon Influence: The Key to a Lasting Ministry. ----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the Show----------Kevin Harrison Links:Uncommon Influence | LinkedIn | Instagram | Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
This week we discuss leadership with Adam Mendler, the Chief Executive Officer of The Veloz Group, where he co-founded and oversees ventures across a wide variety of industries: Beverly Hills Chairs, a leading office furniture e-tailer; Custom Tobacco, a one-of-a-kind cigar customization e-commerce platform; and Veloz Solutions, a technology consulting and software development practice. Adam remains active in each portfolio company, providing strategic guidance and support. Adam also provides business thought leadership as a speaker to businesses, universities and non-profit organizations; as the host of the podcast Thirty Minute Mentors; as an expert regularly cited in national media outlets; and as an advisor, consultant, coach and board member.----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the Show----------Adam Mendler Links:Thirty Minute Mentors | Website | Facebook | Instagram | Twitter Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In honor of Halloween, this week's episode is all about "The Scary Side of Leadership". Tune in as some unfamiliar voices (including a mad scientist) talk about some of the fears associated with becoming a leader. ----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode we talk with Allison Day and Jeff James, key members of The Bedford School. The mission of The Bedford School is to maximize the potential of students with learning differences and develop foundations for success. We discuss how they have adapted their teaching methods in order to help students learn in different ways. ----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode, we invite Jack Kennington and Andrew Barnes, Rocky's colleagues, to talk about their experience with servant leadership. Jack and Andrew were present during Rocky's formative years in leadership. Jack, who lives in Tennessee, works with hospice currently but was with Chick-fil-A for 20 years, 13 of which as an Operator of his own store. Since then, he has had a total of 6 Operators, with a focus on 4, come out of his location. Rocky and Andrew reflect on what it was like to be lead at a young age by their previous operator, Jack. Andrew discusses with Rocky the impact Truett Cathy had on his life. ----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode we've invited Dee Ann Turner, one of our favorite guests, back on the show for the one year anniversary of her book: Bet On Talent. We discuss the evolving culture of Chick-fil-A as a corporation and the importance of culture in any organization. Dee Ann touches on the difference between simply hiring people and selecting talent. We also talk about the importance of future team members having character and chemistry with your team. You can pre-order Dee Ann's new book, Crush Your Career, which is scheduled to be released in March 2021.----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the Show----------Dee Ann Turner Links:Bet On Talent | Crush Your Career | Facebook | Instagram | Twitter | LinkedInSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode Rocky talks with one of his favorite Chick-fil-A Consultants, Victor Sanchez. Victor was born and raised in Puerto Rico. He has a Bachelors degree in Purchasing Management and Masters in Marketing. Victor has worked for The Coca-Cola Company for almost 21 years in multiple roles within Supply Chain and Marketing. He is now going into his 6th year as a Business Consultant at the Chick-fil-A corporate office. Victor tells his leadership story and the critical lessons he has learned along the way. Rocky and Victor review their experiences with different leaders through out their careers and how they impacted them both positively and negatively as well as how they have applied these experiences towards their own leadership styles.----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode Rocky talks with one of his favorite Chick-fil-A Consultants, Victor Sanchez. Victor was born and raised in Puerto Rico. He has a Bachelors degree in Purchasing Management and Masters in Marketing. Victor has worked for The Coca-Cola Company for almost 21 years in multiple roles within Supply Chain and Marketing. He is now going into his 6th year as a Business Consultant at the Chick-fil-A corporate office. Victor tells his leadership story and the critical lessons he has learned along the way. Rocky and Victor review their experiences with different leaders through out their careers and how they impacted them both positively and negatively as well as how they have applied these experiences towards their own leadership styles.----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this two part episode we talk with Captain Michael Abrashoff on how he did the unthinkable and turned his ship around. As the new Commander of the USS Benfold, the challenges he faced were staggering, with low morale and the highest turnover rate in the Navy. Few thought the ship could improve. Yet 12 months later it was ranked #1 in performance -- using the same crew. Rocky and Mike discuss how to create a positive work environment with your team, especially when entering conditions where a negative precedent has been set. We learn how Mike quickly gained the trust of his crew members through servant leadership.----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the Show----------Mike Abrashoff Links:Website | Instagram | TwitterSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this two part episode we talk with Captain Michael Abrashoff on how he did the unthinkable and turned his ship around. As the new Commander of the USS Benfold, the challenges he faced were staggering, with low morale and the highest turnover rate in the Navy. Few thought the ship could improve. Yet 12 months later it was ranked #1 in performance -- using the same crew. Rocky and Mike discuss how to create a positive work environment with your team, especially when entering conditions where a negative precedent has been set. We learn how Mike quickly gained the trust of his crew members through servant leadership.----------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the Show----------Mike Abrashoff Links:Website | Instagram | TwitterSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
This is the second half of "The 10 Commandments of Leadership" episode featuring our host Rocky Destefano and a new addition to the team: Gabby Seeley. Gabby is a new business owner offering social media management, graphic design, photography and more digital solutions for businesses who need them. In this episode, we talk through the remaining "Leadership Commandments" (although we may get off topic here and there).A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the Show------------------------Rose Creative Links:Website | Contact | Instagram | FacebookSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation. We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob Kramer (Chick-fil-A Operator / Jacksonville, FL), John Francisco (Chick-fil-A Operator / Memphis, TN) and Kyle Brown (Chick-fil-A Interim Manager & Grand Opening Supervisor / Brownwood, TX). Each of them share their insight on what it was like to be lead by Rocky through out different stages of his leadership experience, as well as how they have been shaped into the leaders they are today.-------------------------------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation. We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob Kramer (Chick-fil-A Operator / Jacksonville, FL), John Francisco (Chick-fil-A Operator / Memphis, TN) and Kyle Brown (Chick-fil-A Interim Manager & Grand Opening Supervisor / Brownwood, TX). Each of them share their insight on what it was like to be lead by Rocky through out different stages of his leadership experience, as well as how they have been shaped into the leaders they are today.-------------------------------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode Rocky takes a trip down memory lane with four of his former employees, all of whom have gone on to serve as leaders within the Chick-fil-A Corporation. We are accompanied by Tim Douglass (Chick-fil-A Operator / Russellville, AR), Rob Kramer (Chick-fil-A Operator / Jacksonville, FL), John Francisco (Chick-fil-A Operator / Memphis, TN) and Kyle Brown (Chick-fil-A Interim Manager & Grand Opening Supervisor / Brownwood, TX). Each of them share their insight on what it was like to be lead by Rocky through out different stages of his leadership experience, as well as how they have been shaped into the leaders they are today.-------------------------------A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
This is the first half of "The 10 Commandments of Leadership" episode featuring our host Rocky Destefano and a new addition to the team: Gabby Seeley. Gabby is a new business owner offering social media management, graphic design, photography and more digital solutions for businesses who need them. In this episode, we talk through the first five "Leadership Commandments" (although we may get off topic here and there). Stay tuned for part 2 in the near future.A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the Show------------------------Rose Creative Links:Website | Contact | Instagram | FacebookSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
Joa Macnalie talks about her journey of becoming the leader she is today. She tells the story of how she overcame challenges, sometimes through sheer will power and other times with the guidance of influential leaders in her life. She discusses her experience with leadership from coaches while playing sports at a young age. We talk about family, how she became an author and the story behind her children's books, her run for City Council and how her faith impacts her leadership style. Join us for this raw discussion full of depth and inspiration from this amazing young woman._________________________A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the Show | Bonus Content_________________________Joa Macnalie Links:Website | Fundraising | Instagram | Pre-Order her new book!Support the show (https://www.patreon.com/aserversjourney?fan_landing=true)
In this episode Russ Sloan, talks with us about his experience as a coach and leader over the years. Russ has served in a myriad of leadership positions through out various industries. Listen as he talks about the variables between them all. Russ discusses his experience being lead by 4 separate hall-of-fame coaches during his football career. We talk about challenges new business owners may face. Rocky and Russ exchange words over Sam Walton, founder of Walmart and the future of athletics in the wake of the COVID19 pandemic._________________________A Server's Journey Links:Subscribe | Website | Facebook | Instagram | Twitter | Support the ShowSupport the show (https://www.patreon.com/aserversjourney?fan_landing=true)
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