IREM: From the Front Lines

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All the happenings in the Property Management and Real Estate field. Brought to you by the Institute of Real Estate Management

Institute of Real Estate Management


    • Jun 17, 2025 LATEST EPISODE
    • every other week NEW EPISODES
    • 14m AVG DURATION
    • 133 EPISODES


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    Latest episodes from IREM: From the Front Lines

    Aveni Center Research on Factors that Influence Job Satisfaction

    Play Episode Listen Later Jun 17, 2025 7:55 Transcription Available


    In this episode, Dr. Rita Khan, CPM®, ARM®, and ACoM®, joins us to talk about the findings of her research project, “Effective Strategies to Improve Job Satisfaction and Reduce Property Manager Turnover”. Find knowledge for the dynamic world of real estate management at irem.org.

    The New Reality of Multifamily: How Occupancy Trends Are Reshaping Property Management

    Play Episode Listen Later May 20, 2025 12:51 Transcription Available


    In this episode, Ashkán Zandieh from CRETI, the Center for Real Estate Technology & Innovation, joins us to talk about how occupancy trends are reshaping property management. To learn more about CRETI, visit creti.org.Find knowledge for the dynamic world of real estate management at irem.org.

    Serving as an Expert Witness

    Play Episode Listen Later Apr 15, 2025 14:51 Transcription Available


    In this episode, David Meit, CPM® and ARM®, Principal of Oculus Realty, talks to us about serving as an expert witness in property management. Find knowledge for the dynamic world of real estate management at irem.org.

    Fair Housing

    Play Episode Listen Later Apr 8, 2025 11:50 Transcription Available


    In this special bonus episode of From the Front Lines, IREM's Senior Director of Government Affairs, Ted Thurn, talks to Toni Harris, CPM® and ARM®, about advancements made in fair housing, its challenges, and what members can do to support fair housing. Toni Harris serves on the IREM Board of Directors and is the Founder and CEO of K.A.T. Professional Development Services and SVP of Business Development with Riparian Capital Partners. Find knowledge for the dynamic world of real estate management at irem.org.

    Top Pet/ESA Approval Issues

    Play Episode Listen Later Apr 1, 2025 15:59 Transcription Available


    In this episode, we talk to Logan Miller from Our Pet Policy about the top pet and Emotional Support Animal, or ESA, approval issues that real estate managers face.Find knowledge for the dynamic world of real estate management at irem.org.

    IREM Certified Sustainable Property (CSP) v.2025

    Play Episode Listen Later Mar 18, 2025 13:36 Transcription Available


    In this episode, we talk to Todd Feist, IREM Director of Sustainability Programs about the updated version of IREM Certified Sustainable Property certification, IREM CSP v.2025. Find knowledge for the dynamic world of real estate management at irem.org.

    Building Resiliency in a Chaotic World with Dr. Drew Pinsky

    Play Episode Listen Later Mar 11, 2025 14:16 Transcription Available


    In this special bonus episode of From the Front Lines, IREM President Dawn Carpenter, CPM®, talks to nationally recognized physician and media personality, Dr. Drew Pinsky, who will be speaking at PropertyCon 2025 in April. His keynote is titled: “Building Resiliency in a Chaotic World”. Find knowledge for the dynamic world of real estate management at irem.org.

    Mixed-use Properties

    Play Episode Listen Later Mar 4, 2025 7:54 Transcription Available


    In this episode, Lindsay Bonilla, CPM® and CCRM® , senior regional property manager at Greystar talks to us about the rapidly growing market of mixed-use properties. Find knowledge for the dynamic world of real estate management at irem.org.

    A Look at the IREM Foundation's 2024 Impact Icon Challenge

    Play Episode Listen Later Feb 25, 2025 19:35 Transcription Available


    In this special bonus episode of From the Front Lines, IREM Foundation's Senior Development Manager, Dana Gudel, talks to the top three IREM Foundation's 2024 Impact Icon Challenge competitors, Jim Helsel, CPM®, Lillie Norton, CPM®, ACoM®, and Rita Khan, CPM®, ACoM®. Congratulations to Jim Helsel, who earned the title of 2024 Impact Icon! The IREM Foundation Impact Icon Challenge provides an opportunity for the IREM community to raise money for those looking to earn their certification. Find knowledge for the dynamic world of real estate management at irem.org.

    How Teams Benefit from AI

    Play Episode Listen Later Feb 18, 2025 19:43 Transcription Available


    In this episode, Stacy Holden from IREM Industry Partner AppFolio talks about the impact of AI on teams. Find knowledge for the dynamic world of real estate management at irem.org.

    NOI-Positive Proptech

    Play Episode Listen Later Feb 4, 2025 12:36 Transcription Available


    Ashkán Zandieh from CRETI, the Center for Real Estate Technology & Innovation, joins us in this episode to talk about selecting and implementing NOI-positive proptech solutions. To learn more about CRETI, visit creti.org. Find knowledge for the dynamic world of real estate management at irem.org.

    How Evaluating Spend Data Can Boost NOI in Commercial Real Estate

    Play Episode Listen Later Jan 21, 2025 15:15 Transcription Available


    In this episode, we talk to Maura Wilson from IREM Industry Partner OMNIA Partners about the importance of spend visibility and how spend data can benefit companies in commercial real estate.Find knowledge for the dynamic world of real estate management at irem.org.

    Get EV Charging Help with the EMPOWER Project

    Play Episode Listen Later Dec 17, 2024 9:21 Transcription Available


    In this episode, we talk to Michael Graham, head of the EMPOWER Project, a U.S. Department of Energy-funded program that helps property owners and managers with their EV charging projects. To learn more about the EMPOWER project, visit workplacecharging.com. Find knowledge for the dynamic world of real estate management at irem.org.

    Aveni Center Research on Koru Basic Mindfulness Curriculum

    Play Episode Listen Later Dec 3, 2024 23:10 Transcription Available


    In this episode of From the Front Lines, Dr. Erin Hopkins discusses her research on how Koru Basic Mindfulness curriculum can support property managers. The research was a project funded by an IREM Foundation grant from the J.T. AveniCenter for Research.Find knowledge for the dynamic world of real estate management at irem.org.

    Starting a Real Estate Management Company

    Play Episode Listen Later Nov 19, 2024 40:51 Transcription Available


    In this episode, IREM Manager of Member Engagement, Brett Voeltz, CPM®, talks to 2024 IREM Excellence REME Award winner, Joseph Rubay, CPM®, ARM®, and his partner, Winnie Tran, CPM®, about starting his own real estate management company. Find knowledge for the dynamic world of real estate management at irem.org.

    The Impact of the Election on Real Estate Management

    Play Episode Listen Later Nov 12, 2024 10:58 Transcription Available


    In this episode, Ted Thurn and Hillary Vrba from the IREM Advocacy team recap the election and its impacts on the real estate management industry. To learn more about how you can advocate for issues important to real estate management, and to sign up for Advocacy Impact Day, go to irem.org/advocacy.Find knowledge for the dynamic world of real estate management at irem.org.

    Aveni Center Research on Renters' Property Management Perceptions

    Play Episode Listen Later Nov 5, 2024 12:33 Transcription Available


    In this episode of From the Front Lines, IREM Foundation Program Director Maureen Powers talks to Dr. Dustin Read about his research on Renters' Perceptions of Residential Property Management.Find knowledge for the dynamic world of real estate management at irem.org.

    Real Estate Payment Trends

    Play Episode Listen Later Oct 1, 2024 16:34 Transcription Available


    In this episode, Brian Thayer from IREM Industry Partner AvidXchange talks about real estate management payment trends.Find knowledge for the dynamic world of real estate management at irem.org.

    Jackson Control Sustainability Awards

    Play Episode Listen Later Sep 17, 2024 23:02 Transcription Available


    In this episode of From the Front Lines, IREM Program Director Maureen Powers talks to Greg Ericksen from Jackson Control about the 2024 Jackson Control Sustainability Awards. Find knowledge for the dynamic world of real estate management at irem.org.

    Participating in the Housing Choice Voucher (HCV) Program

    Play Episode Listen Later Sep 10, 2024 15:19 Transcription Available


    In this special bonus episode, we welcome Principal Deputy Assistant Secretary Richard J. Monocchio from the Office of Public and Indian Housing in the U.S. Department of Housing and Urban Development to discuss the Housing Choice Voucher Program and property manager participation.For more information on participating in the HCV Program and to access property management resources, visit hud.gov. Find knowledge for the dynamic world of real estate management at irem.org.

    Reducing Telecom Expenses

    Play Episode Play 20 sec Highlight Listen Later Sep 3, 2024 14:47 Transcription Available


    In this episode, Adam Baker from Schooley Mitchell joins us to talk about containing telecom expenses, including ways to reduce current costs and how to avoid future costs. Find knowledge for the dynamic world of real estate management at irem.org.

    Case Study: Ultra-fast EV charging

    Play Episode Listen Later Aug 20, 2024 17:42


    In this episode, we talk to George Barriere with FirstService Residential, AMO® and Michael Spurr with ADS-TEC Energy about the ultra-fast EV chargers at the Marina Palms Yacht Club & Residences, a 470-unit condominium complex in North Miami Beach, Florida.Find knowledge for the dynamic world of real estate management at irem.org.

    Multifamily HVAC optimization

    Play Episode Listen Later Aug 6, 2024 16:38 Transcription Available


    In this episode, we talk to James Hannah with Parity about remote HVAC optimization in multifamily, condo, and co-op communities. Find knowledge for the dynamic world of real estate management at irem.org.

    Retrofits in Occupied Buildings

    Play Episode Play 16 sec Highlight Listen Later Jul 23, 2024 11:35 Transcription Available


    Trevor Smith with Ecosystem joins us in this episode to talk about managing large retrofits in occupied buildings.Find knowledge for the dynamic world of real estate management at irem.org.

    Proptech Update

    Play Episode Listen Later Jul 9, 2024 25:04 Transcription Available


    In this episode, we talk about the latest in proptech with Maria Aiello with Clarity Building Controls, an AI IoT company, and Kimberly Vasseur, ARM®, with FCA Bonaventure. Find knowledge for the dynamic world of real estate management at irem.org.

    Blueprint Event

    Play Episode Listen Later Jun 18, 2024 8:24 Transcription Available


    In this episode, we talk to Vik Venkatraman with Blueprint Events about Blueprint 2024 in Las Vegas, including who's speaking and what to expect from this real estate and technology event.Find knowledge for the dynamic world of real estate management at irem.org.

    HGTV Star and IREM Global Summit Speaker Mina Starsiak Hawk

    Play Episode Listen Later Jun 4, 2024 7:13


    In this episode we talk with Mina Starziak Hawk, who's speaking at the 2024 IREM Global Summit in Indianapolis in October. Mina's a home renovation expert, real estate agent, co-founder and owner of Two Chicks and a Hammer and star of HGTV hit series, Good Bones. Find knowledge for the dynamic world of real estate management at irem.org.

    Practical Uses of AI in Property Management

    Play Episode Play 19 sec Highlight Listen Later May 21, 2024 9:33 Transcription Available


    In this episode, Stacy Holden with IREM Industry Partner AppFolio discusses practical uses of AI in property management.Find knowledge for the dynamic world of real estate management at irem.org.

    Insurance Costs

    Play Episode Listen Later May 7, 2024 11:11 Transcription Available


    In this episode, we talked to Mary Donovan with ndp | analytics about trends and property insurance costs, including where rates are rising and what's being done to contain them. Find knowledge for the dynamic world of real estate management at irem.org.

    Final Mile Properties

    Play Episode Listen Later Apr 16, 2024 8:11 Transcription Available


    Amanda Boyd with Link Logistics joins us in this episode to talk about managing final mile industrial properties.Find knowledge for the dynamic world of real estate management at irem.org.

    DISI Mentor and Leader

    Play Episode Listen Later Apr 11, 2024 17:26 Transcription Available


    In this special bonus episode of From the Front Lines, we talk to RaN'ae Bacon, CPM®, ARM®, and Maria Richardson. RaN'ae served as a Diversity and Inclusion Succession Initiative, or DISI, Mentor to Maria, who's a DISI Leader.Find knowledge for the dynamic world of real estate management at irem.org.

    Managers by Choice

    Play Episode Listen Later Apr 2, 2024 47:52 Transcription Available


    In this episode, Brett Voeltz, CPM®, IREM's manager of member engagement, will talk to three of IREM's student members—Kaitlin Novak, Thomas Letke, and Rihan Ballari. They'll share what drew them to the profession and talk about their experiences as students in real estate management programs. Find knowledge for the dynamic world of real estate management at irem.org.

    AID + ESG Summit Recap

    Play Episode Listen Later Mar 19, 2024 18:38 Transcription Available


    In this episode, we talk to Rebecca O'Brien, CFRE, Associate Executive Director of the IREM Foundation, and Ted Thurn, IREM's Senior Director, Government Affairs, about the Advocacy Impact Day (AID) + ESG Summit, held in Washington D.C. February 27 and 28. Find knowledge for the dynamic world of real estate management at irem.org.

    Better Purchasing, Higher NOI

    Play Episode Listen Later Mar 5, 2024 13:44


    In this episode, we hear from Dan Grant, Senior Vice President, Business Development, with OMNIA Partners about optimizing property purchasing to improve NOI.   Episode transcriptFind knowledge for the dynamic world of real estate management at irem.org.

    IREM Foundation J.T. Aveni Center for Research Grant Recipients

    Play Episode Play 27 sec Highlight Listen Later Feb 20, 2024 15:03


    We hear from Dr. Erin Hopkins, Associate Professor of Property Management in the College of Liberal Arts and Human Sciences at Virginia Tech, and Dr. Dustin Read, Professor and Director of the Master of Real Estate Development Program at Clemson University, recipients of grants from the IREM Foundation J.T. Aveni Center for Research.Find knowledge for the dynamic world of real estate management at irem.org.

    Procure to Pay

    Play Episode Listen Later Feb 6, 2024 17:01


    In this episode, David Franklin from IREM Industry Partner Yardi discusses how to streamline purchasing and payables through automation. Episode transcriptFind knowledge for the dynamic world of real estate management at irem.org.

    A presidential chat between 2024 IREM President Libby Ekre, CPM, and Immediate Past President Renee Savage, CPM, CCIM

    Play Episode Play 30 sec Highlight Listen Later Jan 30, 2024 6:32


    Welcome to a special episode of From the Front Lines, where we bring you an insightful conversation between Libby Ekre, CPM, 2024 IREM President, and Renee Savage, CPM, CCIM, IREM's Immediate Past President. Join us as Renee interviews Libby, who shares her experiences, insights, and visions for the future. Tune in and discover the dynamic exchange between two leaders shaping the past, present, and future of our organization. Episode transcriptFind knowledge for the dynamic world of real estate management at irem.org.

    Internet of Things (IoT)

    Play Episode Listen Later Jan 23, 2024 21:40


    In this episode, we talk to Craig Gosselin from BlueStreak about IoT, or Internet of Things, solutions for commercial real estate.  Episode transcriptFind knowledge for the dynamic world of real estate management at irem.org.

    Using Proptech to Grow Your Business

    Play Episode Listen Later Dec 19, 2023 14:50


    In this episode, Kerri Davis from Fortress discusses sustaining growth in your management business through the effective deployment of proptech. Find knowledge for the dynamic world of real estate management at irem.org.

    IREM AID+ESG Summit

    Play Episode Listen Later Dec 5, 2023 17:30


    In this episode, we talk to Rebecca O'Brien, Associate Executive Director of the IREM Foundation, and Ted Thurn, Senior Director, Government Affairs with IREM about the Advocacy Impact Day + ESG Summit February 27-28 in Washington, D.C. Register now.Find knowledge for the dynamic world of real estate management at irem.org.

    AI for Space Analysis

    Play Episode Listen Later Nov 21, 2023 10:58


    In this episode, Karen Burns from Fyma joins us to talk about using your existing security, or CCTV, cameras to get real-time occupancy, footfall, and many other insights that help real estate managers maximize leased space and lower operating expenses. Find knowledge for the dynamic world of real estate management at irem.org.

    Virtual Assistants for Property Management

    Play Episode Listen Later Nov 7, 2023 15:08


    Greg Olerich from IREM Industry Partner PropertyManagerAssistant.com discusses how virtual assistants can relieve staffing bottlenecks, boost productivity, and increase profits.Find knowledge for the dynamic world of real estate management at irem.org.

    Training & Development Trends

    Play Episode Listen Later Oct 17, 2023 11:44


    In this episode, Rikki Hemsley, CPM®, ARM®, CAM, VP of Learning and Talent Development for Wasatch Property Management, talks about the latest trends in training and development for real estate managers and their teams.Find knowledge for the dynamic world of real estate management at irem.org.

    Rediscovering Work-Life Balance

    Play Episode Listen Later Oct 3, 2023 8:56


    Brandi Herdzina, CPM® joins us to discuss rediscovering balance in life at a time when extreme messages are at the forefront and steadiness is particularly difficult to find. Brandi's speaking at the 2023 IREM Global Summit in Toronto.Find knowledge for the dynamic world of real estate management at irem.org.

    The Impact of Automation on Teams

    Play Episode Listen Later Sep 19, 2023 21:47


    In this episode, we talk to Brian Thayer from IREM Industry Partner AvidXchange about the impact of automation on property management staff, including how to manage the change brought about by technology to create success stories for your teams.Find knowledge for the dynamic world of real estate management at irem.org.

    From Idea to Innovation

    Play Episode Listen Later Sep 5, 2023 14:33


    Kyle Scheele is known for his crazy ideas – from a cardboard Viking ship and a centaur bike to viral videos and a children's book. He's also worked with companies like KFC and Urban Outfitters, and he's speaking at the 2023 IREM Global Summit in Toronto.Find knowledge for the dynamic world of real estate management at irem.org.

    Workplace Mental Health

    Play Episode Listen Later Aug 22, 2023 19:30


    In this episode, IREM CEO/EVP Linda Caradine-Poinsett, PhD, MJ, MBA talks to Suzi Craig, VP of Workplace Mental Health with Mental Health America, about what organizations, leaders, and managers can do to support good mental health in the workplace. To access the screening tools referenced in this episode, visit screening.mhanational.org/screening-tools. Find knowledge for the dynamic world of real estate management at irem.org.

    Property Management as a Career Path

    Play Episode Listen Later Aug 8, 2023 23:28


    In this episode, IREM Manager of Member Engagement Brett Voeltz, CPM® talks to Jatonne Trianna, RPA®, Senior Real Estate Manager with CBRE, Inc., AMO®, about property management as a career path.Find knowledge for the dynamic world of real estate management at irem.org.

    Why ESG Matters

    Play Episode Listen Later Jul 25, 2023 15:59


    IREM Foundation Director Rebecca O'Brien talks to Greg Ericksen from Jackson Control about why ESG matters for investment real estate. Jackson Control is the IREM Foundation sponsor of the Jackson Control Sustainability Awards.Find knowledge for the dynamic world of real estate management at irem.org.

    Solving Software Pain Points

    Play Episode Listen Later Jul 11, 2023 17:59


    In this episode, we talk to Taylor Hou from APM Help about solving pain points with your property management and accounting software. Find knowledge for the dynamic world of real estate management at irem.org.

    CRM Systems

    Play Episode Listen Later Jun 20, 2023 17:40


    Tyler Christiansen from Funnel Leasing shares how customer relationship management (CRM) software can advance marketing and leasing goals by delivering an exceptional renter experience, creating efficiencies for management and leasing teams in the process. Find knowledge for the dynamic world of real estate management at irem.org.

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