Podcasts about csps

Today’s headline news for Canadian IT solution providers: HPE Discover 2026 wraps up in Las Vegas today, and if you’ve been following our coverage, you know we’ve had plenty to unpack this week. For the Friday edition of The Buzz, we doing something slightly different – a reporter’s notebook on what HPE’s channel leadership said when they were off the keynote stage. The quote validity extension was the headline that drew the most relief, but the backstory is more interesting than the policy change itself. HPE extended standard quotes from 14 days to 30 days for compute, storage, and GreenLake, effective Monday. Simon Ewington, who leads HPE’s worldwide partner organisation, told press and partners Wednesday that the change was ‘pretty well kept secret’ – his own staff didn’t know about it either. The commodity volatility that had forced the two-week window had moderated enough that HPE could stand behind a 30-day price with confidence. Behind the ‘Power of One’ marketing, there are mechanical changes that determine whether partners can actually make money. Juniper’s Elite Plus, Elite, and Select tiers will map to HPE Platinum, Gold, and Silver starting November 1. HPE introduced a 3x multiplier on software sales for Zerto, Morpheus, and OpsRamp, plus a 1.5x GreenLake multiplier, to help partners climb tiers faster. Smart Choice SKUs – pre-configured servers missing only drives – are a speed play for distributors. The competitive storage take-out targets 14,000 customers under the VH Rail framing, with Alletra MP already outpacing market growth by 2x and 0% financing for three years. Then there was candour. Ewington noted HPE is the vendor who ‘typically moves first… and then others polish.’ The distributor overlap between HPE and Juniper is only about 10%, so they’re ‘refining the landscape’ rather than forcing universal carry. Service provider growth is running 23% to 30% CAGR. And HPE’s sustainability insight dashboard gives partners a concrete tool to analyse customer environments and open carbon footprint conversations. You can find every episode of The Buzz and In The Channel from HPE Discover on our HPE Discover news hub. Read Full Transcript This epsisode of The Buzz is brought to you by HPE Discover 2026. Check out our full coverage of the event on ChannelBuzz.ca — you’ll find out HPE Discover 2026 News Hub in the menu bar at the top of the page. Welcome to The Buzz from ChannelBuzz.ca, I’m Robert Dutt, today is Friday, June 19th, and here’s what’s happening in the channel today. I’m recording this a bit earl in Las Vegas, because I’m on a plane all day heading home from Discover.  If you’ve been following our coverage this week, you know we’ve had a lot to unpack – the Partner Growth Summit on Monday, the networking and AI infrastructure keynote on Tuesday, and a steady drumbeat of announcements through Wednesday. For this episode, I want to do something slightly different. Think of it as a reporter’s notebook – the details, the mechanics, and the candour that came out when HPE’s channel leadership sat down with press and partners on Wednesday morning, off the keynote stage. Let’s start with the quote validity extension, because the backstory here is as interesting than the policy change itself. HPE extended standard quote validity from 14 days to 30 days for compute, storage, and GreenLake, effective Monday. You’ve heard that already. What you probably haven’t heard is how closely they guarded it. Simon Ewington, who runs HPE’s worldwide partner organisation, told us Wednesday that the change was a ‘pretty well kept secret.’  His own staff didn’t know about it either. They wanted zero leaks because the commodity and supply chain volatility that had forced the two-week window in the first place had finally moderated enough that HPE could stand behind a 30-day price with confidence. Keeping it quiet meant announcing it without hedging. For partners who’ve been managing customer decision cycles that simply don’t fit a 14-day window, the relief was audible. The Partner Growth Summit was dense enough that Ewington admitted partners told him it was ‘almost too much’ and they ‘needed an AI summary to recap everything.’ So let me pull out the operational details that actually affect how you navigate the program. First, Juniper integration. We now have firm tier mapping: Juniper Elite Plus goes to HPE Platinum, Elite to Gold, Select to Silver, effective November 1. HPE is also launching a Routing competency – number 15 in the framework – to support that transition. Second, multipliers. HPE introduced a 3x multiplier on software sales for Zerto, Morpheus, and OpsRamp, plus a 1.5x multiplier for GreenLake, to help partners hit higher membership tiers faster by weighting software more heavily than hardware. Third, Smart Choice SKUs – pre-configured servers that ship missing only hard drives. It’s a speed and velocity play for distributors. Fourth, the competitive storage take-out. HPE has identified 14,000 target customers for what they’re calling the VH Rail opportunity. Alletra MP is outpacing market growth by 2x, and they’re backing the migration with 0% financing for three years. These aren’t marketing headlines. These are the details that determine whether you can actually make money on the portfolio. Then there were the moments of genuine candour. Ewington’s line that HPE is the vendor who ‘typically moves first… and then others polish’ is either confidence or arrogance depending on your perspective, but it’s not ambiguous. You may have seen recently that HP formally announced its two main global distributors as Ingram Micro and TD SYNNEX. The distributor overlap reality is worth noting: only about 10% overlap between HPE and Juniper distributors. HPE is actively ‘refining the landscape’ rather than forcing every distributor to carry everything. That’s a concession that operational integration takes time and care. On services, HPE is expanding partner-branded services so partners own the Level 1 and 2 support relationship while HPE stays in the background for Level 3 and 4. Ewington said this largely came about because there have been some large partners who have declined to get closer to HPE because of the company’s previous retisense to allow partners to lead on services around its gear.  For service providers specifically, leadership cited 23% to 30% CAGR growth rates, and they’re opening CloudOps software to CSPs to build new services around. And on sustainability, which came up in the context of AI’s energy demands, HPE has built an insight dashboard that lets partners analyse customer environments and open conversations about carbon footprint and efficiency. It’s a practical tool rather than a vague pledge. If there’s a through-line to the week, it’s that HPE is trying to make ‘Power of One’ mean something operationally, not just rhetorically. The quote validity change was a trust repair. The multiplier and tier mapping are structural incentives. The distributor and services refinements are admissions that integration is hard and takes time. Whether it all lands as promised is what we’ll be watching through the second half of this year. That’s it for this edition of The Buzz. You can find our full HPE Discover 2026 coverage on ChannelBuzz.ca – there’s a news hub in the menu bar at the top of the page. And we’ll also have more epsidoes of In The Channel from Discover next week here on the site, including more HPE executives, and more reactions from Canadian HPE partners. That’s how we’re seeing the headlines from HPE Discover. I’m Robert Dutt for ChannelBuzz.ca, thanks for listening. Have a great day.

By Doug Green “We're absolutely on the path, and we're not talking five, six, seven years. We're talking in the next 18 to 24 months.” In this episode of the Technology Reseller News podcast, Doug Green speaks with Josh Kindiger, COO and co-founder of Grokstream, about the company's new L1 Agent and what it means for the future of AI-driven network and IT operations. Grokstream is the company behind Grok, an AI-powered predictive agent platform for network and IT operations. The platform comes out of the event intelligence and AIOps space and is designed to help operations teams identify, triage, and resolve recurring issues more efficiently. Kindiger says Grokstream recently released its first role-based agent, the L1 Agent, in beta. The full production release is expected in Q2. The agent is already being used with customers to prove out real-world capabilities. Because many organizations remain cautious about AI-driven automation, Grokstream is starting with low-risk, repeatable use cases. In many operations centers, Kindiger notes, the same incidents occur repeatedly, sometimes accounting for as much as 70% of activity. The L1 Agent is designed to recognize those patterns and guide operators through triage and resolution. For example, if a recurring issue requires a service restart, the system can recommend or automate that step. If a pattern points to a commercial power outage at a site, the agent can help avoid unnecessary dispatches while monitoring backup power systems. Kindiger says the goal is not to remove human oversight immediately, but to build trust through guardrails, staged automation, and operator control. Low-risk automations can be handled end to end, while higher-risk actions may require human approval. The podcast also explores the broader opportunity for enterprises, MSPs, and CSPs. Kindiger says service providers and managed service providers face growing pressure to improve efficiency, reduce costs, and differentiate in competitive markets. AI-driven operations can help them respond faster, lower manual workload, and deliver better service outcomes. The long-term direction is clear: autonomous network operations are coming. Kindiger says companies should begin now because foundational work is needed before they can fully benefit from automation. For MSPs and CSPs, he says the urgency is even greater. Cost pressure is shaping renewals and new customer wins, and AI-powered operations may become a competitive advantage. Learn more at www.grokstream.com

This is part two of a two-part series. In Part One, we explored how the electronics industry transitioned from a clean-everything approach to one where cleaning became optional. But what happens when the assumptions behind “no-clean” collide with modern electronics design? In this episode of Reliability Matters, Mike Konrad examines how the definition of cleanliness has fundamentally changed. As assemblies became smaller, denser, and increasingly deployed into harsh environments, the industry discovered that historical cleanliness standards were no longer sufficient to predict real-world reliability. Modern low stand-off components like QFNs, BGAs, and CSPs create tight geometries where residues can become trapped and difficult to remove, while thermal cycling and internal condensation can create localized harsh environments inside the product itself. This episode explores: • Why IPC moved away from fixed cleanliness limits • The growing importance of SIR and ROSE testing • Why “cleanliness” is now tied to risk, not a number • How internal condensation can trigger electrochemical migration • Why no-clean flux has become the most commonly cleaned flux type in the industry • The return of cleaning as a mainstream reliability process • Why modern assemblies require aggressive spray-in-air cleaning technologies instead of historical immersion-based vapor degreasing methods • How diffused spray patterns improve cleaning beneath low stand-off components Konrad also explains how modern cleaning challenges are no longer just about chemistry. They are about physics, fluid delivery, and whether the cleaning process can physically reach contamination hidden beneath today's densely packed components. As electronics continue to shrink and reliability expectations continue to rise, one question becomes increasingly important: Clean enough for what? If you work in electronics manufacturing, reliability engineering, process engineering, or quality assurance, this episode provides a detailed look at why post-reflow cleaning has once again become a critical part of modern electronics manufacturing.

This is part two of a two-part series.In Part One, we explored how the electronics industry transitioned from a clean-everything approach to one where cleaning became optional. But what happens when the assumptions behind “no-clean” collide with modern electronics design?In this episode of Reliability Matters, Mike Konrad examines how the definition of cleanliness has fundamentally changed.As assemblies became smaller, denser, and increasingly deployed into harsh environments, the industry discovered that historical cleanliness standards were no longer sufficient to predict real-world reliability. Modern low stand-off components like QFNs, BGAs, and CSPs create tight geometries where residues can become trapped and difficult to remove, while thermal cycling and internal condensation can create localized harsh environments inside the product itself.This episode explores:• Why IPC moved away from fixed cleanliness limits• The growing importance of SIR and ROSE testing• Why “cleanliness” is now tied to risk, not a number• How internal condensation can trigger electrochemical migration• Why no-clean flux has become the most commonly cleaned flux type in the industry• The return of cleaning as a mainstream reliability process• Why modern assemblies require aggressive spray-in-air cleaning technologies instead of historical immersion-based vapor degreasing methods• How diffused spray patterns improve cleaning beneath low stand-off componentsMike also explains how modern cleaning challenges are no longer just about chemistry. They are about physics, fluid delivery, and whether the cleaning process can physically reach contamination hidden beneath today's densely packed components.As electronics continue to shrink and reliability expectations continue to rise, one question becomes increasingly important: Clean enough for what?If you work in electronics manufacturing, reliability engineering, process engineering, or quality assurance, this episode provides a detailed look at why post-reflow cleaning has once again become a critical part of modern electronics manufacturing.

Grokstream: Predictive and Agentic AI Moves IT Operations Toward Self-Healing, Podcast, Grokstream's platform is designed to operate from signals, not noise. The system fuses telemetry across domains, learns continuously from operational data and human feedback, and creates a unified source of truth for IT operations. That allows teams to move beyond correlation and toward understanding what is happening, why it is happening and what should be done next. By Doug Green Grokstream says the next generation of IT operations will not be built around more dashboards, more rules, or faster alert routing. It will be built around AI that can learn, reason, remember, recommend and eventually act with governed autonomy. “Agentic AI must be governed by design,” said Josh Kindiger, CEO of Grokstream. “Predictive intelligence is powerful, but safe, explainable autonomy is what drives real adoption.” In this Technology Reseller News podcast, Doug Green speaks with Josh Kindiger, Co-Founder and COO of Grokstream, about how the company is helping MSPs, CSPs and enterprise IT organizations move from reactive operations toward predictive, self-healing IT environments. The conversation comes as Grokstream advances its Grok L1 Agent, a new role-based agent designed for frontline IT operations teams. The L1 Agent is intended to reduce alert noise before incidents reach the queue, provide intelligent summaries, identify likely root causes, recommend next-best actions and trigger approved remediations inside tools such as Slack, Microsoft Teams and existing IT workflows. For service providers and enterprise operations teams, the problem is familiar. More tools often mean more alerts, but not necessarily more clarity. Traditional rules-based AIOps platforms can help with deduplication and routing, but they often stop short of true incident compression, causal reasoning and prevention. Grokstream is taking a different approach by combining classical machine learning, causal intelligence and generative AI into a single cognitive AI layer. Kindiger explains that Grokstream's platform is designed to operate from signals, not noise. The system fuses telemetry across domains, learns continuously from operational data and human feedback, and creates a unified source of truth for IT operations. That allows teams to move beyond correlation and toward understanding what is happening, why it is happening and what should be done next. A central theme of the podcast is the difference between AI that summarizes and AI that reasons. Grokstream argues that true agentic AI is not simply an LLM attached to a workflow. It requires memory, context, policy guardrails, procedural intelligence and the ability to improve over time. In Grokstream's model, agents begin as assisted tools, then move toward trusted operators and eventually toward predictive autonomous systems. The first practical on-ramp is the L1/NOC environment, where many organizations see the fastest measurable impact. Grokstream says its approach can deliver 2–3x more incident compression beyond traditional deduplication and rules-based correlation, while reducing L1 workload by more than 50% through noise compression, guided resolution and fewer unnecessary escalations. The timing is significant. Grokstream recently announced that Cirion Technologies selected the Cognitive Grok AI platform to support AI-driven predictive operations across Latin America's digital infrastructure. That deployment highlights the growing demand for systems that can detect emerging issues across network, transport and infrastructure layers before customer-facing impact occurs. For MSPs, CSPs and enterprise IT leaders, the message is clear: operational scale cannot be achieved simply by adding more people or more monitoring tools. The next step is an intelligence layer that can unify data, predict impact, explain cause and support governed automation. Grokstream is positioning Grok as that layer: a predictive and agentic AI platform that helps operations teams reduce noise, prevent incidents, improve engineer experience and move toward self-healing IT operations. Learn more at https://grokstream.com/ Related Grokstream Stories on Telecom Reseller Grokstream's Cognitive Grok® AI Platform Selected by Cirion Technologies to Power AI-Driven, Predictive Operations Across Latin America's Digital Infrastructure https://telecomreseller.com/2026/05/20/grokstreams-cognitive-grok-ai-platform-selected-by-cirion-technologies-to-power-ai-driven-predictive-operations-across-latin-americas-digital-infrastructure/ Grokstream Announces Grok® L1 Agent to Advance Predictive and Agentic AI for IT Operations https://telecomreseller.com/2026/04/06/grokstream-announces-grok-l1-agent-to-advance-predictive-and-agentic-ai-for-it-operations/ More Grokstream coverage on Telecom Reseller https://telecomreseller.com/?s=grokstream/

By Doug Green “What stands out in this research is not a lack of intent, but a gap between ambition and execution,” said Roary Stasko, CEO of Telstra International. A new Economist Impact study supported by Telstra International finds that organizations in the United States, the United Kingdom and Germany are materially underprepared for large-scale digital disruption. In this Technology Reseller News podcast, Roary Stasko, CEO of Telstra International, joined us to discuss what that means for enterprises, service providers and the wider technology community. The study's central finding is clear: the biggest weakness is not simply outdated technology. The deeper issue is that many organizations do not yet have the governance, coordination, visibility and partner readiness needed to respond when digital disruption spreads across suppliers, infrastructure and external dependencies. Stasko described Telstra International as the global arm of Telstra, with more than 75 years of experience in international connectivity and subsea infrastructure. The company operates more than 400,000 kilometers of subsea cable and plays a major role in connecting the U.S. to Asia, Asia to the U.S., and Australia across the wider global network. That global infrastructure role gives Telstra International a front-row view of digital resilience as a business issue, not just a technical one. The Economist Impact research found that only 25% of organizations across the surveyed markets say their responses to digital disruption go according to plan. The study also found that only 21% have a dedicated team responsible for delivering digital resilience initiatives. For technology resellers, MSPs, CSPs and enterprise technology leaders, the message is important. Resilience can no longer be treated as a periodic IT exercise or a narrow cybersecurity project. It needs to become a board-level business capability that is tested across the full ecosystem, including partners, suppliers, cloud platforms, communications networks and critical infrastructure. The research also highlights a major gap between internal confidence and external readiness. Organizations may feel relatively confident about their own cybersecurity plans or regulatory frameworks, but confidence drops sharply when disruption involves external dependencies. That is where weak information sharing, limited joint testing and unclear partner governance can turn a disruption into a larger operational failure. Legacy infrastructure remains another challenge. While many organizations have modernized parts of their technology environment, older systems still support large portions of enterprise operations. That makes it harder to design resilience into systems from the beginning and harder to recover quickly when disruptions occur. The rise of AI adds another layer of urgency. As AI workloads increase demand on networks, data centers, energy systems and water resources, resilience planning must account for more than cyber threats. Physical infrastructure, climate-related risk, power availability and communications continuity are now part of the same conversation. The podcast explores why digital resilience must move from intention to execution. The organizations that perform best will be those that assign clear ownership, test across their ecosystem, modernize infrastructure, and build resilience into the way they operate every day. Learn more at: https://www.telstrainternational.com/en/news-research/articles/organisations-in-the-us-uk-and-germany-unprepared-for-large-scale-digital-disruption

Pints & Politics is a year-round gathering featuring The Gazette and special guests from across the state and party lines. National, state, and local issues are covered, with opportunities to zone in on the latest headlines. Attendees participate in audience polls, submit questions, and enjoy time with some of their favorite journalists, columnists, and guests! This beloved event and lively conversation invite attendees to learn more about the issues impacting their community. The Gazette and Presenting Sponsor Cedar Rapids Area Association of Realtors hosted this Pints & Politics event on April 23, 2026. This event was held at CSPS in Cedar Rapids, Iowa. This event's panel included The Gazette's Todd Dorman, Des Moines Bureau Chief Erin Murphy, Deputy Des Moines Bureau Chief Tom Barton, and The Gazette's Executive Editor Zack Kucharski, who moderated the session.

In early 2026 Swisscom started a multi-year effort to modernize the digital software core that powers its B2C and B2B businesses. In this webinar we talk to CTIO MarkDusener about the role of AI in the transformation and how it offers CSPs the possibility of transitioning to an open, composable architecture even across those applications, which until now have remained dependent on legacy systems.

  Night Listeners - We are premiering some new tunes tonight including songs from Bat Problem, God's Hand and Elegy. I want to also take a moment and wish a happy ten year anniversary to Frontal Assault who will be celebrating Friday night at CSPS in Cedar Rapids. Bat Problem - "Zero" / Can't Pass By (Des Moines) God's Hand - "Remodelled" (Iowa City) Fidgit Noise - "My Mommas Movin" / Fidgit Noise (Cedar Rapids) Black Market Fetus - "Midwest Meltdown" / Discography (Des Moines) Captain Three Leg - "Colostomy Stew" / The Birth of the Creatures to Conquer (Ottumwa) Elegy - "Mercy Bare Witness" / Elegy of an Unsung Voice (?) jayvee - "Out Love" / Say Less (Des Moines) Pareidola - "Marbled Outland" / 3 3D (Des Moines) Annalibera - "Vermillion" / Never Mind I Love You (Des Moines) Deivore - "Grievous Anvils" / Grievous Anvils (Iowa City) Sharing Mass Graves - "Pledge of Allegiance" / Four Songs (Iowa City) In Loving Memory - "One Fate Fraught Night Back in '91" / Split with Black Market Fetus (Des Moines) Distant Trains - "Lucky Sonofabitch" / Split with Captain Three Leg (Des Moines) Ten Grand - "The Payload Theme Song" / The Comprehensive List Of Everyone Who Has Ever Done Anything Wrong To Us (Iowa City) Follow Iowa Basement Tapes on: InstagramFollow Kristian Day on: Instagram | Twitter (not doing much with it currently)Iowa Basement Tapes has its own archive of Iowa music. Be sure to check out iowabasementtapes.bandcamp.com and download any of the releases for free. If you would like to contribute any music please send an email to kristianday@gmail.com. BROADCAST SCHEDULEThursdays at 9PM on 98.9FM KFMG - Des MoinesWednesdays at 11PM on 90.3FM KWIT - Sioux CityWednesdays at 11PM on 90.7FM KOJI - OkobojiIf you miss the show please subscribe to the broadcast archives: https://apple.co/2MzdH5e

Mark Sweeney, senior vice president of mid‑market growth and global commercial strategy at Citrix As of this week, MSPs and resellers working with Citrix may notice their partner relationship looks a little different. On March 1, Citrix officially expanded its long-standing partnership with Arrow Electronics, shifting more of the day-to-day management of its Service Provider partners in North America and Europe to the distributor. The move builds on an existing relationship between the two companies, but goes further — touching partner engagement, transactions, and how partners interact with the Citrix ecosystem overall. For MSPs and resellers, especially in Canada, changes like this tend to raise practical questions. What's actually changing in the partner experience? Why make this move now? What responsibilities remain with Citrix, and which ones move to Arrow? And what does this mean for quoting, renewals, incentives, and support escalation? In this episode of the podcast, we're joined by Mark Sweeney to help unpack the announcement. We talk through what Citrix had already handed over to Arrow, what's new as of March 1, and how the company sees this shift fitting into its broader channel strategy. The conversation also takes a Canada-specific lens, exploring what this transition means for Canadian MSPs and resellers, and what partners should be thinking about as the new model settles in. We wrap with a look ahead at what comes next — and how partners can position themselves to get the most value from the change. Read Full Transcript Hello and welcome to the ChannelBuzz.ca podcast, bringing news and information to the Canadian IT channel for the last 16 years. I’m Robert Dutt, editor of ChannelBuzz.ca, and as always, your host for the show. If you’re an MSP or a reseller working with Citrix, as of this week, your relationship with the vendor may look a little different. Earlier this year, Citrix announced it’s expanding its partnership with distributor Arrow Electronics, handing over more of the day-to-day management of its service provider partners in North America and Europe. That change officially took place March 1st. Citrix and Arrow have already been working together for some time, but this move goes further, affecting things like partner engagement, transactions, incentives, and how partners interact with the Citrix ecosystem overall. For MSPs and resellers here in Canada, it naturally raises questions. What’s actually changing? Why now? What stays with Citrix? What shifts to Arrow? And most importantly, what does it all mean to your day-to-day business? To help unpack all of that, I’m joined by Mark Sweeney from Citrix. Mark’s been deeply involved in the company’s channel strategy and is here to walk us through not just what is changing, but why Citrix believes it’s the right move and how partners can get the most out of the transition. So let’s dive right in. Robert Dutt: Mark, thanks for taking the time. I appreciate it. Mark Sweeney: No, thanks for having me, Robert. Robert Dutt: I guess let’s start with a little bit of context first. You guys have been working with Arrow Electronics for a long time as a distribution partner and more recently, over the past little while, have handed over a little bit more responsibility and management to Arrow. I guess to level set it, can you walk me through before this March 1 announcement, what part of the relationships had already been managed by Arrow and what parts did Citrix still manage or handle directly? Mark Sweeney: Sure. Thanks for that. You’re right. Over the past numerous years, we’ve had a long and outstanding relationship with our friends at Arrow and it historically was a distribution-related arrangement that we had with them. Over the past two years, I would say that that relationship has started to change and evolve into where we see it today. Specifically, I would say it was probably about 18 months ago where we started to extend more of our business over to Arrow. That specific piece was around our CSP business. That was below a certain threshold. The threshold being about 2,000 users. Any of our CSP, MSP partners that were providing services to end users, we actually shifted those over to Arrow about 18 months ago to start supporting that business. The initial approach that we saw was very healthy and very good. One of the things that we wanted to do was actually extend that a little bit further. We looked at some of our mid-market customers and any of our mid-market customers that we didn’t manage with our enterprise team. We started to have Arrow actually manage them from a go-to-market perspective as well. The first idea there was to start to remove friction between the CSP business that was managing the same type of customers that were existing in our mid-market space. That happened probably about 12 months ago. During that period of time, our enterprise team continued to manage enterprise customers and larger MSPs that were above that 2,000 user threshold. If you thought about it and you just drew a line into our business, anyone that was below that 2,000 threshold was probably being managed by Arrow and anyone above was being managed by our enterprise team. Robert Dutt: We look forward to March 1 as that goes live, as that has gone live. What actually changes for a Citrix service provider or MSP partner of yours with this further transition to Arrow? Mark Sweeney: If there were MSP partners that were being managed by named account executives as part of Citrix, those MSP customers are also being moved over to Arrow as of March 1. Now, we’ve already communicated that to them. If not all of the MSPs should have received communication from us and from Arrow on this. I’ve also posted myself on LinkedIn about this. Anyone who was an MSP before, they are now also going to be managed by Arrow. Robert Dutt: Why make the move now? Was this something that partners were asking for? Is it sort of about where you’re at and where you want to take the channel? Mark Sweeney: I like to say, “Why not now?” The reason why I say that is because we saw some very good success with Arrow in our mid-market space and then also in our MSP business. What we also saw was a little bit of friction, as I mentioned earlier, in the smaller CSPs but then also in the mid-market space because we’re selling into the same market. What we wanted to do was we wanted to remove that friction entirely so that all MSPs now could be worked and can be functioning as a single entity that’s being managed by Arrow. What that allows us to do is really begin to focus on our innovation of our technology but then also allow us to give further support to our product development teams or product engineering teams, all of our support teams. I think for us, it wasn’t necessarily that it had to be done on March 1st, but I think it was just more of a natural time for us to do it as it was occurring 12 months after the mid-market space, 18 months after the initial CSP space. That’s why I think now is probably the best time. Robert Dutt: Continue to pull on that thread that you just introduced there. As this transition is complete, in terms of the partner business, where does Citrix stay very hands-on and where does Arrow kind of fully take the wheel? Mark Sweeney: I would say that Arrow is fully taking the wheel on all the business that is mid-market business. Anything where our enterprise account executives aren’t managing the team, they’re going to be there. Any of our service providers, any of our managed service providers, Arrow is taking the full reins too. But we still have a channel team and our channel team is still going to be managed by Kerry Saunders in the US from an enterprise perspective. For the enterprise CSA channel partners out there, they’re still going to be managed. We’re still going to be building this team. We’re still going to be managing that team. I’m working very closely with Kerry and her team. My counterparts on Arrow are actually working very closely with Kerry and her team as well. I’ll also say that I’m fully supporting the Arrow business right now and I have a team that’s supporting the Arrow business as well. We have Citrix representation that is going to be supporting all of our partners across the business. Robert Dutt: Most of our listeners are Canadian MSPs and resellers, folks who’ve been working with you or with Arrow historically. But as this transition happens, what can they expect to feel different in Canada compared to the rest of North America, if anything? Mark Sweeney: This business, what we’re doing is not just happening in North America as well. This is also happening in Europe. I’m based out of London, England, as I’m sure you hear the accent, originally American. I’ve actually spent a couple of years in Canada and in the Mississauga-Etobicoke area when we had our office there. I have had the opportunity to meet a number of your partners and your customers in the region. I don’t think anything is going to change based on geography. Anything that we’re going to see in the US is likely what we’re going to see in Canada. Similar things that we’re going to see in Europe. I would say immediate changes, there really aren’t going to be any. I think a lot of the business that we’ve already worked on with the channel partners in Canada as well as the other regions is going to be an extension. Any of the contracts that you have in place with us, those are being assigned out to the Arrow team. You’re not going to see anything change there. I did have the opportunity to spend a few days with Arrow and their leadership last week in Spain talking about strategies. One thing that it’s not a change, but I would think of it more as an opportunity. There are a lot of technologies that Arrow is exploring outside of Citrix. If I were to give one recommendation to the Canadian team, it is to work with your Arrow counterparts to see what other technologies that they have inside of their portfolio that could potentially play into what you’re doing as an MSP or in the mid-market. Given what they’re doing, there are some areas of synergy in terms of being able to potentially expand the portfolio that some of the managed service providers are actually providing to their customers. Robert Dutt: Along those same lines, what can partners do to make sure this is as smooth a transition as possible for them, to make things as simple as possible? What are you doing to make sure this is as simple a process as possible? This hopefully simplifies things for partners. I don’t think any channel chief ever sets out to make things more complex. Mark Sweeney: Two answers to that. I think the first is what I’m doing. In North America, I’m establishing a team that’s going to be dedicated to supporting the MSP business and our MSP partners, and then also a team that’s going to be supporting our mid-market team too. The reason why I’ve kept them separate is specifically what you just said, to provide this as seamless as possible so that we have subject matter experts on the MSP business and then subject matter experts on the mid-market business. I think that’s probably the first thing. Keep in mind that these are overlays from a Citrix standpoint, so there are going to be direct counterparts for Arrow that will be able to work with your partners in Canada. I think the first thing that I would recommend to any of the MSPs in Canada is to identify who your account executive is going to be from an Arrow standpoint and reach out to that person as quickly as you can. Don’t wait for a renewal to happen. Don’t wait for an expansion need to happen. Really understand what your business looks like today. Understand if you have customers, if you are looking to expand what that looks like, reach out to your account team. In the FAQ that should be shared, you should be able to find it. In North America, there’s a gentleman by the name of John Heller who is available for you to reach. He’s based in the US. Then you’ve also got myself, Mark Sweeney, that you could reach out to if you’re having any challenges identifying who your account executive is. I would say, again, two things just to summarize. I’m building a team to help support. Then from your perspective, just go ahead and reach out to your account executive as quickly as you can. Robert Dutt: Any time a vendor shifts responsibilities like this, I think there’s a natural tendency for partners to worry about support and escalation, those sorts of things, about being a step further away from the vendor in abstraction and potentially worst case scenario becoming that proverbial pop fly that drops harmlessly between two fielders who both presume the other guy’s got the ball. What are you guys doing to make sure that that doesn’t happen? What safeguards are in place? You discussed a little bit having that overlap already, but what else are you doing to make sure partners’ fears around that may be assuaged if they’re out there? Mark Sweeney: Sure. To play on your reference a little bit, because I don’t get to talk about baseball too often and it’s always cricket related, I will say that it’s important for us to call the ball. If I’m in center field and the ball’s coming my way and I’ve got my left fielder over there, I want to make sure I know who has what. I think the first thing we’re doing is creating rules of engagement between our two partners so we understand who’s doing what. From a support perspective, that support is still being handled by Citrix. Anything that’s tier one related or tier two related, you’re still calling or you’re still working into the Citrix support teams. You still have contact information from Citrix support people that you can work with, but from a go-to-market perspective, that’s where you’re going to be working with the Arrow team. I think we’ve drawn very clear lines in terms of who’s doing what. We have our support team that’s being managed, the support still being managed by Citrix. All the go-to-market functions are going to be managed by Arrow. So I think that’s the first thing to keep in mind. The second thing is to think holistically, why are we even doing this? We’re doing this because we want to dedicate more resource to our innovation. We want to dedicate more resource to our supportability of our products. We want to dedicate more of our resource just to the overall adoption and consumption of everything that we’re trying to do from a technology perspective. I understand that and I’ve heard that before and I’ve had conversations with partners and customers on this, but I think when you actually dive into it to say, “Why are we doing it?” I think the answer to that “why” is what should actually make you feel better. The reason why is because we’re trying to invest more in innovation and support engineering and product development and product management. We’re actually seeing quick execution and quick successes from a lot of that as we continue to expand on our technology and our platform and our portfolio. Then again, on the support perspective, we’re still managing that and then the go-to-market functions are going to be managed by Arrow. Robert Dutt: Zooming out a bit from that, how does this Arrow partnership and this new structure fit into the overall picture of where you guys want to take your channel community over the next year or two? Mark Sweeney: I think our channel community is incredibly important to us as a whole. When we look at who our channel partners are, the ones that have been working with us for the past dozen years, they know who we are as an organization. They know what we’ve been doing from a technology perspective. If you look at where we are building our channel program right now, more on Kerry Saunders’ team, a lot of it right now is identifying the partners that are providing value-added services into our product community and into our customer community. I think where I start to think about what’s going to happen in the future is a lot of this is like, what more can we be providing to our customers and how can we do that with our channel? This allows us to help enable our channel even further, start to enable our channel around some of the concepts that we’re thinking specifically around persona-based selling, persona-based consumption. One of the things that we’re working with our consulting teams and our technical teams right now is around the concepts that we really want our customers to think about us as a company that secures the work. The way we do that is by looking at various personas across our customer base. We want our channel partners to really understand that concept and work with customers to identify them as a persona that is focused on the modern worker, somebody who’s using SaaS-based applications on a regular basis, personas that are task-based workers, think about call centers, things like that, knowledge-based workers, maybe somebody that needs more access to more specialized applications. Then you may have power users. I think working with our channel to build that out, build that strategy out so that we could go more wall-to-wall with customers is where I see our business going towards in the next few years. Robert Dutt: Before we wrap up, I’m sure you’ve been talking to a lot of partners about this change as you formulated it and since it was announced and out there, and channel partners are not a notoriously shy bunch in terms of sharing opinions. I’m curious if you had one misconception that you’ve heard from partners or otherwise in the market about this announcement that you’d like to clear up. Mark Sweeney: I haven’t heard a misconception yet. I think that’s a good thing. I did have some conversations with a few of the partners already. For the most part, and I’ll say for the whole part, it’s actually been very positive. I think the piece about removing the friction is one of the critical pieces. I think our channel partners and our managed service providers are very excited about the fact that we’ve removed that friction and we’re allowing that ability to really sell into all of the spaces out there. I’ll double back on one of the points that you raised and it’s that point of what’s going to happen. Is there going to be any miss or any like missing the fly ball? I think that’s not a misconception I’ve heard yet. That’s a misconception I heard last year. That’s probably still out there a little bit. I mean, you’ve asked the question and I think where I want your partners in Canada to think about is we have done this for a specific reason and that specific reason is because we saw significant growth in the relationship in the business over the past 18 months. We saw that also give us the ability to really focus on our innovation and our technology and our support and product management capabilities. The reason why we’re extending it is because we’ve seen success early on and we want to continue that success and we want to build on that momentum. I would say that’s probably, even though I haven’t heard something yet, that would be the reason why I think it could be out there. Robert Dutt: Mark, I appreciate your taking the time. Good luck on this transition and look forward to seeing how the relationship evolves. Mark Sweeney: That’s great. Thanks very much for your time, Robert. Thank you to the folks listening to me in Canada. There you have it, a look at the expanding Citrix-Arrow relationship, courtesy of Citrix’s Mark Sweeney. I’d like to thank Mark for joining us for the show and thank you for listening today. The podcast will be back in your feed tomorrow as we tackle shadow AI from an identity point of view and Thursday as we take a look at the launch of Lexful, an AI-first documentation tool that boasts, if you can believe it, a robotic channel chief. You’ll want to catch both of those, so please subscribe to the show or follow it in your podcast app of choice and if it allows you to do so, please consider leaving a rating or review of the show. Until tomorrow, I’m Robert for ChannelBuzz.ca and I’ll see you in the channel.

The journey to Mars is a long one so when humans arrive, we will need to maximize the science in order to understand the environment for a future there – and to learn more about how the universe formed. What are those big science questions we should seek to answer and how should the journey(s) be scheduled? After two years the National Academy of Sciences has published a report (Dec 2025) called “A Science Strategy for the Human Exploration of Mars”. In this episode Colleen Stover hosts the committee co-chairs The Honorable Dr. Dava Newman (MIT, former NASA Deputy Administrator) and Dr. Lindy Elkins-Tanton (Director, UC Berkely Space Sciences Laboratory).   You can read the full report on the NAS website. “A Science Strategy for the Human Exploration of Mars”. And if you want to dive deeper into the science objectives within the report, be sure to check out this excel sheet Table J-3: STM of the Panel on Biological and Physical Sciences and Human Factors. This episode is part of the Future Forward Series that discusses some of the most cutting-edge topics in the space enterprise today – decisions today that will define the future in areas of space science, artificial intelligence, international relations, launch capabilities, new technologies, and capital investments.  Available by video or podcast. The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

Pints & Politics is a year-round gathering featuring The Gazette and special guests from across the state and party lines. National, state, and local issues are covered, with opportunities to zone in on the latest headlines. Attendees participate in audience polls, submit questions, and enjoy time with some of their favorite journalists, columnists, and guests! This beloved event and lively conversation invite attendees to learn more about the issues impacting their community.This event was recorded on February 18, 2026, at CSPS in Cedar Rapids. The Gazette and Presenting Sponsor, the Cedar Rapids Area Association of Realtors, brought this event as part of our year-long series. Panelists include Gazette columnist Todd Dorman, regional editor Zack Kucharski, and special guest Adam B Sullivan. Sullivan is a former columnist and editorial writer at The Gazette, and the author of 'At Liberty,' a column discussing libertarian solutions to issues facing Iowans. The Gazette's Elena Stark moderated the session. The Gazette's Publisher, Rick Green, introduced himself and his love of, and history in, politics.

At ITEXPO / MSP EXPO in Fort Lauderdale, Doug Green, Publisher of Technology Reseller News, spoke with Lloyd Tjom, Director of Sales at Transaction Network Services (TNS), about the growing importance of RCS and the future of trusted messaging. TNS is also a member of the Cloud Communications Alliance (CCA). TNS operates at the center of the communications ecosystem, providing numbering, routing, authentication, and identity services to carriers and communication service providers (CSPs) worldwide. As messaging evolves beyond SMS and MMS, TNS is focused on helping the industry deliver secure, reliable, and commercially viable Rich Communication Services (RCS). “RCS is the evolution,” Tjom explained. Originally introduced by the GSM Association in 2007, RCS has gained new momentum with broad device support—including adoption by Apple—bringing both Android and iOS into alignment. With that shift, RCS is positioned to become a mainstream messaging channel capable of supporting richer interactions and higher trust. Unlike traditional SMS, RCS enables branded messaging, verified sender badges, logos, read receipts, and interactive features such as carousels and embedded actions. “If they're a vetted partner that has got the branding as well as the verified mark, then you know you're dealing with the right party on the other end,” Tjom said. In an era of phishing and spoofing, verified identity and “know your business” (KYB) vetting are essential components of restoring trust in messaging channels. Tjom emphasized that the phone number remains central to digital identity. For many consumers, a single mobile number has followed them for decades, becoming a stable anchor of trust across carriers and geographies. As RCS scales, however, CSPs must address fragmentation, infrastructure inconsistencies, and bad actors within the ecosystem. Broader adherence to standards, stronger onboarding controls, and rapid mitigation of vulnerabilities will be critical for unlocking RCS's full commercial potential. Looking ahead, Tjom sees RCS becoming the default channel for trusted business communications—enabling full conversational commerce, customer service workflows, flight changes, purchases, and more within a verified, branded environment. “It really has got so many different potentials out there,” he noted, “but it all comes back to trusted communications.” Visit https://tnsi.com/

Recorded live at Cloud Connections, Doug Green, Publisher of Technology Reseller News, spoke with Sabeeh Hameed, Founder of Sabrhub and a newly announced member of the Cloud Communications Alliance (CCA). The conversation focused on how service providers can offset declining voice revenues by accelerating business messaging adoption—while navigating the growing complexity of 10DLC registration. Hameed explained that Sabrhub was built to address a fundamental shift in the market. As industry reports continue to show declining voice revenues and tightening margins, messaging has emerged as a critical growth opportunity for CSPs and service providers—especially when messaging is enabled on existing voice numbers. However, the introduction of mandatory 10DLC registration has transformed what was once a simple service into a major operational bottleneck. Rather than viewing 10DLC as a barrier, Sabrhub treats it as an opportunity. Hameed noted that many service providers experience campaign rejection rates as high as 70–90 percent, often due to incomplete or improperly structured submissions. Each rejection adds weeks of delay, additional fees, and customer frustration. Sabrhub's platform uses AI to pre-vet campaigns before submission, dramatically increasing approval confidence and reducing onboarding time. According to Hameed, Sabrhub has reduced the brand registration process from hours—or even weeks—down to approximately 15 minutes, with approvals often completed within 24 hours and a reported 99 percent success rate. The platform abstracts away the complexity of use cases, opt-in requirements, privacy policies, and legal disclosures, presenting the process in a customer-friendly format that improves both speed and experience. While AI powers the platform, Hameed emphasized that Sabrhub is not “selling AI” as a product. Instead, AI operates behind the scenes to eliminate friction, guide brands through compliance requirements, and enable service providers to bring messaging services to market faster and more reliably. For MSPs, channel partners, and voice service providers attending Cloud Connections, Hameed positioned messaging compliance as a direct revenue opportunity. By simplifying 10DLC registration and accelerating time to service, partners can increase ARPU, reduce churn, and offer differentiated messaging solutions without taking on regulatory complexity themselves. More information about Sabrhub and its AI-driven 10DLC solutions is available at https://www.sabrhub.com/.

Recorded live at Cloud Connections, Doug Green, Publisher of Technology Reseller News, spoke with Kevin Nethercott, CEO, and Robert Galop, Chief Product Officer at Tresic, following the company's first public debut after operating in stealth mode. Nethercott and Galop described Cloud Connections as the ideal venue for Tresic's introduction to the market, noting strong engagement from CSPs, MSPs, and channel partners eager to understand how AI can be applied practically to communications. Drawing on decades of industry experience, the Tresic team positioned its mission at the intersection of communications, AI, and monetization—helping partners unlock new revenue using assets they already own. At the core of Tresic's offering is the Tresic Intelligence Cloud, a platform designed to treat conversations—across voice, messaging, chat, and social channels—as first-class business data. Rather than delivering generic AI summaries or call detail records, Tresic focuses on transforming unstructured conversational data into actionable intelligence that directly drives business outcomes. Galop explained that recent advances around “beacons” enable conversations to be analyzed in real time and after the interaction concludes. Tresic's After Call Co-Pilot and First Alert Co-Pilot address two critical business questions: what actually happened in a conversation, and what commitments or signals now require action. The platform automatically surfaces follow-ups, obligations, sentiment, and key moments that would otherwise be lost—routing that intelligence directly to the right people inside an organization. By doing so, Tresic effectively closes the gap between communications and systems of record such as CRMs. Every conversation becomes a source of structured actions, alerts, and insights without relying on manual data entry or post-call administration. This gives businesses a 360-degree view of customer interactions while accelerating revenue-generating workflows. Both executives emphasized that Tresic's AI is not generic. Models are trained using partner and customer data, enabling vertical-specific insights that reflect how each business actually operates. This approach allows CSPs and MSPs to differentiate their offerings with intelligence tailored to their customers' industries, rather than one-size-fits-all analytics. In closing, Nethercott and Galop underscored Tresic's partner-first strategy. The company goes to market exclusively through CSPs, MSPs, and channel partners—organizations that already own the customer relationship. Tresic's goal is to help those partners add a new intelligence layer on top of existing services, enabling them to double or even triple revenue without replacing their current platforms. More information about Tresic and its partner-driven AI communications platform is available at https://www.tresic.cloud/.

Tresic emerged from stealth with breaking news: the launch of Tresic Intelligence Cloud, a new add-on platform designed for CSPs and channel partners to layer AI-driven insights, automation, and coaching on top of existing UCaaS and CCaaS services. In a conversation with Doug Green, Publisher of Technology Reseller News, Robert Galop and Kevin Nethercott said the timing is deliberate—service providers have spent two decades building the UCaaS/CCaaS/CPaaS foundation, and now have the opportunity to monetize intelligence on top of it. The core idea is to unlock the “dark data” inside everyday business conversations—calls, meetings, video, email, and more—then convert it into actionable outcomes like follow-ups, alerts, and performance improvement. “If I'm a business owner, the holy grail for me is if I knew what all of my customers were thinking and saying about me,” Nethercott said, framing how conversation intelligence can improve products, service, pricing, and strategy when delivered in a secure, privacy-respecting way. Tresic positions the Intelligence Cloud around three common business gaps: limited visibility into churn and compliance risk, missed commitments that never make it into systems of record, and the need to coach and improve frontline performance in sales and support. The company says it has packaged these capabilities as ready-to-deploy “co-pilots” that can be enabled quickly—avoiding the long, complex deployments that often slow AI projects. Galop emphasized the approach is meant to assist workers, not replace them, noting the platform is designed to fit into existing workflows with minimal training. For the channel, Tresic's pitch is also economic: by bundling add-on packages per location and per user, providers can move from selling “just seats” to selling higher-value intelligence services—often approaching 2x (and potentially more) revenue per customer relationship. Tresic also highlighted partner readiness, citing integration work—including a partnership mentioned with NetSapiens Crescendo—as part of its effort to make onboarding and activation simple for service providers and their customers. Learn more at tresic.cloud.

Doug Green, Publisher of Technology Reseller News, spoke with Raj Darji, Founder & CEO of Aarav Solutions, about the company's launch of two generative AI accelerators—InsightForge and Omni360—designed to help communications service providers modernize billing operations, sales workflows, and customer engagement. Aarav Solutions is a long-standing Oracle Communications implementation partner with more than a decade of domain expertise across Oracle BRM and related telecom platforms. Darji explained that this deep operational knowledge is embedded directly into Aarav's GenAI accelerators, enabling CSPs to adopt AI without disrupting existing infrastructure. “We are not experimenting with AI—we are applying it where telecom operators feel the most pain, inside billing and operations,” said Darji. InsightForge is a GenAI accelerator purpose-built for Oracle BRM that allows business, finance, and operations teams to query complex billing data using natural language—without writing SQL or relying on back-office specialists. By translating plain-language questions into database queries, InsightForge delivers real-time visibility into invoices, balances, taxes, and discrepancies, significantly reducing operational dependencies and response times. Omni360 extends this capability with an AI-driven CRM and CPQ platform tightly integrated with BRM. Designed for mid-market CSPs, MVNOs, and enterprise connectivity providers, Omni360 unifies CRM and billing into a single pane of glass and enables sales teams to generate products, pricing, and quotes through natural-language prompts. Introduced at Mobile World Congress, both solutions drew strong interest for demonstrating how GenAI can deliver immediate, practical value rather than remain a conceptual buzzword. Learn more about Aarav Solutions at https://www.aaravsolutions.com/. Software Mind Telco Days 2025: On-demand online conference Engaging Customers, Harnessing Data

A highlight from Exceptional Sessions at the 2025 Midyear Clinical Meeting & Exhibition, this episode discusses agencies and organizations other than USP that impact how we handle Compounded Sterile Preparations. The information presented during the podcast reflects solely the opinions of the presenter. The information and materials are not, and are not intended as, a comprehensive source of drug information on this topic. The contents of the podcast have not been reviewed by ASHP, and should neither be interpreted as the official policies of ASHP, nor an endorsement of any product(s), nor should they be considered as a substitute for the professional judgment of the pharmacist or physician.

Back in 2011, FedRAMP was put together because each federal agency had to conduct its own time-consuming security audit. The idea was to standardize security to reduce costs and accelerate cloud adoption.   About ten years later, state leaders saw the same problem. Over the years, they worked out a security guidance package that was released this year. GovRAMP was launched to address many of the same challenges faced by the federal government: to establish a standard that enables transparency, standardization, and community. GovRamp's framework is based on NIST 800-53 rev5.   Tony O'Neil from Massachusetts observed that before GovRAMP, each state had a patchwork of security guidelines. With so much variation across states, a simplified environment could reduce costs and enable leaders to adopt a mindset of investing in people.   Today, we sat down with data security experts who detailed the implementation of compliance to improve data security and compliance. The conversation also covered the importance of continuous monitoring, the role of CSPs in maintaining security, and the necessity of proper resource allocation for cybersecurity professionals.        

In this episode of Technology Reseller News, Publisher Doug Green speaks with Robert Galop and Kevin Nethercott, Co-Founders of Creo Solutions, about how service providers can turn years of “dark” conversation data into immediate, recurring revenue. Creo Solutions, founded two and a half years ago, focuses on helping carriers, CSPs and MSPs 2x–3x their revenue by layering AI-driven services on top of the UCaaS, CCaaS and CPaaS platforms they already sell. Their flagship offering, Pulse Conversation Intelligence, combines vCon-based conversation capture with AI analytics to unlock business value from every call. Galop explains that most organizations are still effectively “flying blind” with their customer conversations. Contact centers typically QA only about 2% of calls, leaving 98% unreviewed and unanalyzed. With Pulse, service providers can give their customers full visibility into compliance issues, churn signals, missed opportunities and coaching moments across all calls. As Galop puts it, “Within the first week, we're usually finding immediate ROI — a compliance risk, a security problem or a saveable customer that would have slipped away.” Nethercott emphasizes that the magic is in leveraging what service providers already have: their network, their platforms and their customer base. Using vCon as the standardized container, Pulse ingests existing call recordings and CDRs via API, processes them with Creo's AI stack, and returns focused insights, alerts, summaries and dashboards. There's no heavy integration project for the provider — “We can go to contract today, get integrated tomorrow, and by day three they can have it running in a customer,” notes Nethercott. Everything is delivered white-label, so the service provider owns the customer relationship and the new AI-powered revenue. For end customers, the platform is designed to reduce noise, not create more of it. Instead of a “data dump,” managers get the exceptions and patterns that matter: which agents handle certain call types best, which phrases correlate with successful sales, what recurring complaints are driving churn, and where frontline staff need coaching. Different roles see different slices of value: marketing can mine real customer language and enthusiasm, sales can see what actually moves deals forward, operations can spot systemic issues, and executives finally get a single source of truth about what customers are really saying. Creo sees strong early traction in healthcare, insurance, legal and home services—sectors where people spend their entire day on the phone but leadership can't possibly listen to every call. By turning every conversation into structured, searchable, AI-analyzed data, Pulse Conversation Intelligence gives service providers a high-impact, easy-to-launch AI story for 2026: a new, sticky revenue stream built entirely on top of services they're already delivering. Learn more about Creo Solutions and Pulse Conversation Intelligence at https://www.creosolutions.tech/ and intelligence.cloud.

David Dungay from UC Today is joined by Akshay John, Head of Engineering at Destiny Global Services, to break down one of the hottest topics for cloud service providers today — scaling and future-proofing communications with Microsoft Teams Direct Routing.With Operator Connect, Teams Phone Mobile, and AI-driven capabilities all competing for attention, where does Direct Routing fit in? Akshay brings clarity, explaining how CSPs can still win big by leveraging direct routing's flexibility, automation, and integration strengths. If you're looking for answers on how CSPs can thrive in today's complex Teams landscape, this conversation is essential.The battle for Microsoft Teams calling supremacy continues — and Direct Routing still holds major advantages for cloud service providers aiming to scale smartly. Join David Dungay and Akshay John as they explore how CSPs can stay competitive and drive revenue while simplifying complexity. - Direct Routing's Strategic Advantage: Why it still offers unmatched flexibility for CSPs seeking global scale without heavy infrastructure investment.- AI & Automation Unlocking New Value: How Destiny and CSPs are using automation to slash provisioning times and lower technical barriers.- Opportunities for Smaller CSPs: Tapping into underserved markets and adding Teams phone services to existing IT, licensing, and support relationships.- The Future of Teams Calling: From Direct Routing to Operator Connect and Teams Phone Mobile — Akshay shares predictions for convergence and evolution.

ON THIS EPISODE ➤ Why most Azure migrations fail before they start—and how to plan properly from day one ➤ The real difference between CSPs who just sell licenses and partners who drive value ➤ How to reduce Azure costs by 80% through proper architecture and licensing optimization ➤ Why IT leaders must learn to...

What is the role of government when it comes to enabling and protecting the business of space? How do regulations keep up (or not) with innovation? To what degree is Space Situational Awareness (SSA) inherently a government function like highway or maritime safety, and which agency should take responsibility? In this episode we talk to former Directors of the US Office of Space Commerce (OSC) about their experience across multiple White House administrations, and the history and future of decision-making in the newly elevated agency-level office.  Christine Joseph, The Aerospace Corporation and former advisor at OSC talks to Kevin O'Connell, now CEO of Space Economy Rising and Richard DalBello now Principal at RDB Space.  This episode is part of the Going Faster Series that discusses various facets of speed, agility, innovation, and rapid deployment in national security, civil, and commercial space.    Available by video or podcast. The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

Commercial space is a growing industry, and the U.S. government is looking for ways to build capabilities, support private industry, and increase competition. Organizations like Satellite Industry Association (SIA) and Commercial Space Federation (CSF) are working to ensure their members have a voice when it comes to government policy making and strategies for maintaining U.S. leadership in space.  Join Audrey Allison, Sr Policy Analyst CSPS, Mr. David Cavossa, President CSF, and Mr. Tom Stroup, President SIA as they discuss some of the most important challenges, recent White House decisions, safety and sustainability, the EU Space Act, international decision-making, competition with China, and more.  This episode is part of the Going Faster Series that discusses various facets of speed, agility, innovation, and rapid deployment in national security, civil, and commercial space.    The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

In this podcast, Heavy Reading's Sterling Perrin explains why many communications service providers (CSPs) believe AI will increase connectivity demand at a greater rate in their long-haul networks and why they expect wavelength services to be the dominant transport service for AI connectivity. Hosted on Acast. See acast.com/privacy for more information.

“AI is causing such a strain on the energy grid that CSPs need every tool they can to keep costs and compliance in check,” says Adrian Barcia, Product Marketing Specialist at iconectiv. In a conversation with Doug Green, Publisher of Technology Reseller News, Barcia explained how iconectiv's Common Language codes—CLI (equipment-level) and SILI (site-level)—help communication service providers (CSPs) and data center operators achieve energy efficiency while strengthening compliance and operational planning. Barcia outlined how CLI codes provide critical details such as power requirements, heat output, and environmental tolerances, enabling CSPs to select energy-efficient equipment and configure networks more effectively. On the location side, SILI codes give operators precise functional context to optimize site selection, network planning, and service delivery, reducing over-engineering and energy waste. With AI workloads driving unprecedented computing demand, energy efficiency has become a top-tier strategic cost for CSPs. Barcia emphasized that using iconectiv's Common Language can cut energy costs by up to 1% annually—equating to $2.4–$12 million in savings for a medium-sized wireless network or data center. Beyond savings, Common Language also helps operators prepare for stricter energy regulations while maintaining service quality. “Now is a prime opportunity for CSPs to gain detailed insights into their network assets,” Barcia noted. “We're ready to partner with providers to unlock savings, compliance, and smarter network growth.” To learn more, visit https://iconectiv.com/.

Episode 135: In this episode of Critical Thinking - Bug Bounty Podcast Justin sits down with Ryan Barnett for a deep dive on WAFs. We also recap his Exploiting Unicode Normalization talk from DEFCON, and get his perspective on bug hunting from his time at Akamai. Follow us on twitter at: https://x.com/ctbbpodcastGot any ideas and suggestions? Feel free to send us any feedback here: info@criticalthinkingpodcast.ioShoutout to YTCracker for the awesome intro music!====== Links ======Follow your hosts Rhynorater and Rez0 on Twitter: https://x.com/Rhynoraterhttps://x.com/rez0__====== Ways to Support CTBBPodcast ======Hop on the CTBB Discord at https://ctbb.show/discord!We also do Discord subs at $25, $10, and $5 - premium subscribers get access to private masterclasses, exploits, tools, scripts, un-redacted bug reports, etc.You can also find some hacker swag at https://ctbb.show/merch!Today's Sponsor - ThreatLocker. Checkout ThreatLocker Detect! https://www.criticalthinkingpodcast.io/tl-detectToday's Guest: https://x.com/ryancbarnett====== Resources ======Accidental Stored XSS Flaw in Zemanta 'Related Posts' Plugin for TypePadhttps://webappdefender.blogspot.com/2013/04/accidental-stored-xss-flaw-in-zemanta.htmlXSS Street-Fighthttps://media.blackhat.com/bh-dc-11/Barnett/BlackHat_DC_2011_Barnett_XSS%20Streetfight-Slides.pdfBlackhat USA 2025 - Lost in Translation: Exploiting Unicode Normalizationhttps://www.blackhat.com/us-25/briefings/schedule/#lost-in-translation-exploiting-unicode-normalization-44923====== Timestamps ======(00:00:00) Introduction(00:02:49) Accidental Stored XSS in Typepad Plugin (00:06:34) Chatscatter & Abusing third party Analytics(00:11:42) Ryan Barnett Introduction(00:21:11) Virtual Patching & WAF Challenges(00:40:39) AWS API Gateways & Whitelisting Bug Hunter Traffic(00:49:59) Lost in Translation: Exploiting Unicode Normalization(01:11:29) CSPs at the WAF level & 'Bounties for Bypass'

Feel like your services are getting lost in a saturated market? It's not about reinventing the wheel, it's about branding it. In this episode, I break down what I call the Brand Power Ladder framework that shows you exactly how to move from generic services to signature branded solutions. I share how I turned basic tote bags into a viral product line and why that same strategy applies to your microneedling, Botox, or skincare packages. Get ready to charge more, create a loyal client base, and step into category-of-one status!   HIGHLIGHTS The difference between Red Ocean and Blue Ocean in marketing. How “zhuzhing” existing services can 10x your perceived value. The 3 levels of the Brand Power Ladder. How to go from generic to branded CSPs. How Keller's Brand Equity Model applies to your med spa offers. Examples of products with premium pricing power.   RESOURCES + LINKS Apply for The Med Spa Advantage HERE    FOLLOW Heather: @heatherterveen Website: heatherterveen.com

What needs to happen to improve government acquisition processes so we can go faster to defend and protect our nation and our allies? There are “pockets of innovation” that could be scaled, but how is that balanced with risk? Join CSPS senior policy analyst Andrew Berglund as he talks to former Assistant Secretary of Defense and former staffer on the House Armed Services Committee, Stephen Kitay, now Senior Vice President for Space Defense at True Anomaly.  This episode is part of the Going Faster Series that discusses various facets of speed, agility, innovation, and rapid deployment in national security, civil, and commercial space.  The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

In this episode, Chris Corsten, Sustainability Manager with EBI Consulting, talks to us about certifying your properties as IREM CSPs. Find knowledge for the dynamic world of real estate management at irem.org.

Have you struggled with gaining muscle? Have you wondered what you should eat to build muscle and what are the “right exercises” to build muscle? Have you considered what is the right amount of protein you should be taking in? what do you know about carnitine? What do we know about cold plunging? Does the VO2 on your Apple Watch mean anything? If you have these questions, meet Dr. Brad Schoenfeld, PhD, CSCS, CSPS, FNSCA. Dr. Schoenfeld is a professor of exercise science at Lehman College in the Bronx, New York, where he serves as the graduate director of the Human Performance and Fitness program. He also formerly served as the Sports Nutritionist for the New Jersey Devils hockey organization. Dr. Schoenfeld has published more than 300 peer-reviewed scientific papers on various exercise- and sports nutrition-related topics, and authored the seminal textbook, "Science and Development of Muscle Hypertrophy." He was the recipient of the 2016 Dwight D. Eisenhower Fitness Award, presented by the United States Sports Academy for outstanding achievement in fitness and contributions to the growth and development of sport fitness through outstanding leadership activity, as well as earning the 2018 National Strength and Conditioning Association Young Investigator of the Year Award.

Nuclear power and propulsion for space has a long history yet there continue to be hurdles from lack of mission to perceived safety concerns. That could be changing as humans stretch to travel further in space and live on celestial bodies like the Moon and Mars. Should NPP be government or commercial? Is the right pursuit for Deep Space nuclear electric or thermal propulsion? What would a “warp speed roadmap” look like? Learn more in this episode featuring Dr Brian Weeden from The Aerospace Corporation talking to Dr Bhavya Lal, former NASA Associate Administrator for Technology, Policy, and Strategy and current professor at RAND School of Public Policy. This episode is part of the Going Faster Series that discusses various facets of speed, agility, innovation, and rapid deployment in national security, civil, and commercial space.  Available by video or podcast.The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

Discover everything cloud service providers (CSPs) need to know about the FedRamp 20X pilot program and its transformative impact on Risk Management in 2025. In this episode of the Risk Management Show, Boris Agranovich, CEO of Global Risk Community, interviews Travis Howerton, Co-Founder and CEO at Regscale, a leading voice in Cyber Security and AI-driven solutions. Together, they explore how they streamlines authorization processes, enhances cloud security, and balances innovation with robust security standards. During the discussion, Travis shares insights on automating compliance through AI, addressing regulatory challenges, and creating opportunities for CSPs and federal agencies. Learn how innovations like compliance as code and automation are shaping the future of cloud security and sustainability. If you're a Chief Risk Officer or a professional in the cybersecurity space, this is a must-watch for actionable strategies and expert advice. If you want to be our guest or suggest a guest, send your email to info@globalriskconsult.com with the subject line "Guest Proposal."

Rocket launches are exciting business, but there's a LOT that goes on behind the scenes and before the rocket is rolled out to the pad. Learn more from this ‘How Stuff Works' episode! From encapsulation to assembly and integration, launch processing typically takes two years, but the U.S. government is finding ways to meet the demand for increased cadence. For commercial launchers, government ranges provide infrastructure like roads and control centers, utilities like power and water, and shared commodities like security and weather data – all working toward public and environmental safety. Talking to host Colleen Stover from Aerospace's Center for Space Policy & Strategy, are two experts from The Aerospace Corporation, Kim Goodwater, Systems Engineering and Integration, and Johanna Malaer, Launch Test Range Operations – located at Vandenberg Space Force Base, California. This episode is part of the Going Faster Series that discusses various facets of speed, agility, innovation, and rapid deployment in national security, civil, and commercial space.    The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

Open-source intelligence has historically been used to augment government intelligence about our adversaries.  Government is relying more heavily on commercial data but how does that lend to resiliency, transparency, and deterrence? How should commercial data become more integrated and more trusted? What role does AI/ML have in the future of warfare? This episode features Colonel Lina Cashin (USAF, ret.) from The Aerospace Corporation speaking to USSF Deputy Chief of Space Operations for Intelligence Chief Master Sergeant Ronald Lerch and Clinton Clark, Vice President at data supplier ExoAnalytic Solutions.  This episode is part of the Going Faster Series that discusses various facets of speed, agility, innovation, and rapid deployment in national security, civil, and commercial space.   The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

Chewing It Over — AI, Ethics & the Future of PhysiotherapyJack Chew is joined by Ash James (CSP's Director of Practice and Development) to tackle the hot topic of artificial intelligence in physiotherapy — and the newly released CSP Statement of Principles on the subject.This wide-ranging conversation explores the origins of the document, the reasons for its principle-based approach over policy, and what it means for clinicians across sectors — from MSK to sport, education, and beyond.In this episode:▪ Why the CSP chose agile principles instead of hard rules▪ Data governance, patient safety, and protecting professional titles▪ How AI might support — not replace — clinical decision-making▪ What physios need to know about legal and ethical use of generative tools▪ The future role of human touch in a tech-enhanced professionAsh and Jack don't shy away from critiques — including whether the CSP is reacting too slowly, or even too early, and how the profession can keep its identity amidst change.Want to weigh in? Check out the CSP's guidance and send your thoughts to info@physio-matters.comMentioned in this episode:CSP Statement of Principles on AINHS Lanarkshire serviceMedical device regulationData privacy, GDPR, and patient trustLike, comment, and subscribe to keep the conversation moving.

“If you're not moving now, someone else will poach your base. The opportunity is huge—but the window is now.” — Robert Galop, Creo Solutions As AI, CPaaS, and automation shift from buzzwords to business drivers, Creo Solutions is helping MSPs, CSPs, and channel partners get from theory to execution—fast. In a recent Technology Reseller News podcast, we caught up with Robert Galop and Kevin Nethercott to talk about lessons from a packed Q1 event season and how Creo is helping partners double revenue and reduce churn with powerful new tools like communications automation and vCon-based analytics. From Buzz to Business: AI Finds Its Place At events like Mobile World Congress, Enterprise Connect, and Channel Partners, Galop and Nethercott saw a turning point: AI is no longer a billboard phrase. It's now a baked-in feature set delivering real-world impact. “This year, AI moved off the signage and into actual use cases,” said Galop. “It's impacting customer experience, sales, employee workflows—and it's starting to move the needle on revenue.” Nethercott added that network APIs are making similar leaps—from future promise to practical tools. Use cases like replacing SMS one-time passwords with secure network authentication are hitting the market now, with major players like Meta moving in. CPaaS and Automation: The Next Big Shift What's next? According to Creo, it's communications automation—helping CSPs and MSPs offer smarter, faster, more connected customer experiences. “Service providers often think they can't deliver this,” said Galop. “We come in, co-sell with them, train their teams, and help get it in front of customers.” Creo also supports deployment of vCon-based analytics, which let service providers tap into millions of voice and digital interactions already flowing across their networks. That data, once invisible, is now actionable—reducing churn, identifying revenue opportunities, and even recovering at-risk accounts. “One of our customers used vCons to detect churn risk—and saved two major clients within 30 days,” said Galop. Fast Ramp, Real Results What sets Creo apart is its speed and end-to-end support. They're helping partners go from zero to revenue-generating in under 30 days. ✅ Advisory: Go-to-market guidance, C-level alignment, blue sky planning ✅ Training: Sales team enablement, customer discovery sessions ✅ Tech: Development + integration support to activate automation and analytics ✅ Urgency: Involved in $100K+ automation deals and $200K+ analytics rollouts now “We've done this before,” said Nethercott. “We bring the tech, the playbook, and the team to get our partners moving immediately.” A Simple Entry, a High-Stakes Moment “It's easy to get started—but the caution is, this will move fast,” warned Galop. “If you're not doing this, someone else in your market will.” Creo is actively looking for partners who are ready to act. For CSPs and MSPs under pressure to differentiate, scale, and win in Q2, this might be the quarter that changes everything. Learn More Visit creosolutions.tech Catch Creo Solutions at the vCon Summit this month in Cape Cod #CreoSolutions #CPaaS #vCon #AI #Automation #MSPs #CSPs #CommunicationsAutomation #VoiceAnalytics #TechPartners #ServiceProviderGrowth #DigitalTransformation #CustomerExperience

In this Technology Reseller News podcast, Doug Green sits down with Sean Casey, SVP of Product Management at CSG, to discuss how AI can help communications service providers (CSPs) overcome one of their most persistent challenges: churn. With competition fierce, CSPs need to prioritize retention over acquisition and realize that keeping customers is just as valuable as enticing new users. According to Casey, many are turning to AI to help support the effort. We all know that AI tools can power chatbots and other service touchpoints to varying degrees of success. In fact, more than 8 in 10 CSP customers actually prefer to use AI in customer service over speaking with a human representative in at least one channel, according to a recent CSG survey. However, Casey says that's just the beginning. AI solutions are also helping organizations: Identify customers at risk of churn before they switch providers. Engage with customers more meaningfully to improve trust, relationships and issue resolution. Improve billing processes to boost on-time payments and satisfaction. Get ahead of changes, disruptions and more to stave off confusion and frustration before it occurs. Tune in to hear why Casey believes that AI – when applied correctly – is the technology that will define telecoms' next era, helping CSPs increase lifetime value, grow loyalty and decrease costs while providing customers with the effortless experiences they are looking for. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy. To learn more, visit csgi.com.

In this episode, we sit down with David Melamed and Shai Horovitz of the Jit team. We discussed Agentic AI for AppSec and how security teams use it to get real work done.We covered a lot of key topics, including:What some of the systemic problems facing AppSec are, even before the widespread adoption of AI, such as vulnerability prioritization, security technical debt and being outnumbered exponentially by Developers.The surge of interest and investment in AI and agentic workflows for AppSec, and why AppSec is an appealing space for this sort of investment and excitement.How the prior wave of AppSec tooling was focused on findings problems, riding the wave of shift left but how this has led to alert fatigue and overload, and how the next-era of AppSec tools will need to focus on not just finding but actually fixing problems.Some of the unique capabilities and features the Jit team has been working on, such as purpose-built agents in areas such as SecOps, AppSec and Compliance, as well as context-graphs with organizational insights to drive effective remediation.The role of Agentic AI and how it will help tackle some of the systemic challenges in the AppSec industry.Addressing concerns around privacy and security when using AI, by leveraging offerings from CSPs and integrating guardrails and controls to mitigate risks.

The participation of private industry in science and exploration missions that are sponsored by government has increased while still asking and answering some of humanity's hardest questions – and lower costs, build domestic industry, prove technology, and maintain leadership. What could government do differently to continue fostering private space successes, including full commercialization? This episode highlights the 62nd annual Goddard Space Science Symposium, 19-21 March, 2025.  Colleen Stover, Center for Space Policy & Strategy, talks to key commercial players about their recent lunar landings, and guests from Planetary Society and the American Astronautical Association about the right policies, messaging, and questions needed to maintain US leadership in space exploration.  Featured guests: Jordi Paredes Garcia, Corporate Chief Engineer, Firefly Aerospace Trent Martin, Senior VP of Space Systems, Intuitive Machines Casey Dreier, Chief Space Policy, The Planetary Society  Jim Way, Executive Director, and Ron Birk, President, representing the American Astronautical Association Available by video or podcast. The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

At Enterprise Connect 2025, John Tucker, VP of Product at Intermedia, shared how the company is strengthening its AI, UCaaS, and CCaaS capabilities while deepening its commitment to partners in the MSP and service provider space. Intermedia recently announced intelligent archiving integration for Microsoft Teams, addressing a key challenge for businesses—siloed data across UC, CC, and M365 email. By unifying communications records into a single platform, Intermedia enhances compliance and enables AI-powered insights for more effective business decision-making. With 95% of its business driven by partners, Intermedia continues to refine its white-label UCaaS and CCaaS solutions. The Intermedia Ascend program, now supporting 50+ service providers, allows CSPs to integrate their own network and PSTN assets while delivering a competitive cloud communications offering. AI was a central theme at Enterprise Connect, and Tucker emphasized the importance of moving beyond AI hype to create real business impact. Intermedia's AI capabilities focus on: Actionable insights from integrated UC, CC, and email data AI-powered compliance and security features Sales enablement and training to help partners compete more effectively Intermedia will continue engaging with partners at Channel Partners in Las Vegas next week and Cloud Connections in St. Petersburg in April. For more information, visit www.intermedia.com.

"We always listen. Everybody has a story to tell, and sometimes their story and our story align," says Rick Mancinelli, CEO of C3 Complete. In this episode of Technology Reseller News, Rick joins Doug Green to discuss C3's expansion into Pittsburgh, the upcoming launch of their Security Operations Center (SOC), and their ongoing M&A strategy. Strategic Expansion into Pittsburgh C3 Complete has expanded into Pittsburgh through a strategic partnership with IAM Critical, a data center operator. The move positions C3 to support biotech, robotics, AI, and other high-tech industries in the region, reinforcing Pittsburgh's emergence as a technology hub. Why Pittsburgh? “Pittsburgh is reinventing itself as a technology hotspot, and we're excited to be part of that growth.” C3's Role: Operating as the network services provider for IAM Critical's data center. Security Operations Center (SOC) Launching April 1 C3 Complete is set to launch a state-of-the-art SOC in South Florida, enhancing cybersecurity and incident response capabilities for their clients. 24/7 Staffing – All in-house, no outsourcing. Incident Response Room – Equipped with cots, showers, and food storage for staff handling prolonged security events. Customer Benefits – Faster threat response, enhanced security monitoring, and regulatory compliance support. M&A and Partnership Strategy C3 Complete remains open to acquisitions and strategic partnerships, focusing on MSPs, TSPs, and CSPs that align with their culture and customer-first approach. Not Private Equity-Driven – C3 seeks long-term value, not rapid consolidation. Recent Acquisition Success – Their latest acquisition in August 2023 has been fully integrated, bringing new talent and expanded services. Open to Conversations – “We always listen. If there's alignment, we're open to discussing partnerships or M&A.” Where to Learn More C3 Complete Website: www.c3-complete.com Connect with Rick Mancinelli on LinkedIn Meet C3 Complete at upcoming industry events! #CyberSecurity #DataCenters #CloudInfrastructure #BusinessExpansion #C3Complete #MSSP #NetworkServices #TechGrowth

How can we balance the growing number of satellites on orbit, and the services they provide, with the importance of astronomical science and protecting Dark and Quiet Skies?  Reflected light and spectrum interference from satellites have become more problematic for astronomers and Star Gazers alike, but there are mitigation techniques being developed and tested to protect our Night Sky. Understanding the approaches to timely de-orbiting and space traffic awareness play into protecting astronomical instruments and data, and maintaining the beauty of the Night Sky. Join The Aerospace Corporation's Colleen Stover and experts Dr. Lindsay DeMarchi, a “stellar mortician”, and Dr. Samuel Factor, Division of Signal & Image Processing, to discuss the issues and potential solutions around the resilience of our skies. Read more at the American Astronomical Society. This episode is part of the Center for Space Policy and Strategy's series on Resiliency. The series explores various perspectives of what resiliency means from across the space community.   The Space Policy Show is produced by The Aerospace Corporation's Center for Space Policy and Strategy. It is a virtual series covering a broad set of topics that span across the space enterprise. CSPS brings together experts from within Aerospace, the government, academia, business, nonprofits, and the national labs. The show and their podcasts are an opportunity to learn about and to stay engaged with the larger space policy community. Subscribe to our YouTube channel to watch all episodes!

“The opportunity is to provide organizations with the most feature-rich, most reliable, most secure mobile communication solutions,” says Elka Popova, Frost & Sullivan Vice President for Connected Work. Elka will be presenting a talk: Reimagining Mobility in Business Communications: Is There a Single Right Approach? The presentation will be at the Cloud Connections 2025, April 14-16, 2025, in St. Petersburg, Florida. “The opportunity is to integrate existing mobile services and devices with the business communication solutions, with the business communications systems on premises or the business communication services delivered from the cloud, or let's say the UCaaS solution, the cloud PBX. We've been aiming for this kind of integration for years, and the industry as a whole has come up with several approaches. But we haven't been able to get to that fully mobile state in many of the countries.” Mobile communications have become an integral part of our personal and business lives. However, mobile capabilities are not always integrated with business telephony and UC systems, preventing organizations from maximizing mobility benefits. To capitalize on the opportunity to provide compelling integrated mobile UC solutions to businesses, technology vendors and service providers must acknowledge the key adoption drivers and restraints. It is also critical to align different mobile UC approaches with the right use cases – by geography, industry, and job function. This session will address the following key issues: Mobility trends in business communications Challenges to mobile UC adoption Advantages and disadvantages of different mobility approaches Identifying use cases: the low-hanging fruit versus the long-term potential Success factors for CSPs in mobile UC  

Edgecore OAP10 is the first purpose-built access point designed to bring Plume's extensive software benefits to even more spaces, "Plume is a Wi-Fi software services company. We focus on delivering our services to the end home through our CSP channel. We work with about 400 plus internet service provider CSPs globally" “As areas become increasingly denser and device-rich, especially in apartment buildings, signal interference can kneecap WiFi performance. Tony Liebel, Product Suite Manager at Plume, discusses how Plume's cloud-based WiFi platform with active client steering and bandwidth selection outperforms traditional network solutions that fight blindly for bandwidth by approaching the building holistically.” In this episode, Doug and Plume's Principal Product Principal manager Tony Liebel talk about the benefits of a whole-of-building WiFi approach for multi-resident buildings, Plume's new outdoor access point and how the company works with multiple partner types to better the experience for everyone. Tony is a veteran of the residential technology space and shares his expertise on how residents, property owners and CSPs can provide greater value and receive the best return out of investments in their WiFi amenities. Plume takes its proactive algorithm for managing a home's worth of devices and applies it across a whole building, ensuring that each unit does not interfere with the other, equipping residents with their own SSID and providing property managers with features such as a dedicated IoT network for smart locks, water-leak detectors, and many other connected devices. Doug and Tony discuss the new Edgecore OAP101, the first purpose-built access point designed to bring Plume's extensive software benefits to even more spaces. It opens up a wide set of opportunities for residences, multi-family properties, and small businesses to cover their property with a seamless WiFi experience. “Plume is a Wi-Fi software services company. We focus on delivering our services to the end home through our CSP channel. We work with about 400 plus internet service provider CSPs globally. And we have several product lines that fit all of the needs of the CSP from something called HomePass, which is what is delivered to the end resident, WorkPass, which is for small and medium-sized businesses, and then my part of the business that I run called Uprise, which is all things multi-resident and multi-family in the MDU world.” Edgecore OAP10 The OAP101 is an enterprise-grade, dual-band Wi-Fi 6 outdoor access point, designed to withstand harsh weather conditions in outdoor and industrial environments with IP68-rated, rust-resistant housing. The OAP101 features 2×2:2 uplink and downlink MU-MIMO that can each transmit data to multiple clients simultaneously and together have a combined data rate of up to almost 3Gbps. The OAP101's integration with Bluetooth Low Energy (BLE) enables value-added applications such as iBeacon and Matter applications. The OAP101 can be operated in a standalone mode or managed by Edgecore ecCLOUD, ecCLOUD-VPC, or EWS/VEWS Series controllers. Visit www.plume.com Edgecore OAP10 https://youtu.be/XvS3U1BTUjI

Night Listeners -We got a fun show tonight revisiting The Iowa Compilation Vol 5. plus new tunes from Zuul, TV Cop and Purplish. First time play from Vitalith. If you are in Cedar Rapids this weekend please be sure to check out  the Cold Shock metal fest at CSPS on Saturday featuring Toxic Hell, Liquid Decomposition, False Providence, Phantom Threat, Pursuit and Ruin Dweller.Mugwump - "Get Out" / Iowa Compilation Vol. 5 (Cedar Falls)Purplish - "Son of a Gun" (Spencer)TV Cop - "Rigged" / 4 Way Split (Ottumwa)Iowa Beef Experience - "Bad Wishes Come True" / Iowa Compilation Vol. 5 (Iowa City)Zuul - "No Friend of Mine" / Zuul (Iowa City)Vitalith -"Setting Out" / A Short Walk Home (Waterloo)Tomb Wizard - "Lord of Rot" / The Lich Chamber (Waterloo)Bob Bucko JR - "Heavenly Routine" / I Did What I Could With What I Had (Dubuque)G.L.U.E. - "Deathwish" / Pray for us Now in the Hour of our Death (Sioux City)Idolist - "Souls" / Idolist (Des Moines/Marshalltown)Gunk Lung - "Joaquin Phoenix Suns" / Support System (Iowa City)Mainstreet Blake - "Pool Party" / Sorta VHS (Waterloo)Why Bother - "Chasing the Skull" / Hey, At Least You're Not Me (Mason City)Kerosene Circuit - "Road Test" / Kerosene Circuit (Dubuque) Follow me on: Instagram | Twitter (not doing much with it currently)Iowa Basement Tapes has its own archive of Iowa music. Be sure to check out iowabasementtapes.bandcamp.com and download any of the releases for free. If you would like to contribute any music please send an email to kristianday@gmail.com. BROADCAST SCHEDULEThursdays at 9PM on 98.9FM KFMG - Des MoinesFridays at 11PM on 90.3FM KWIT - Sioux CityFridays at 11PM on 90.7FM KOJI - OkobojiSaturdays at 8PM on 1240AM KWIC - DecorahIf you miss the show please subscribe to the broadcast archives: https://apple.co/2MzdH5e

CPaaSAA releases Playbook “Instead of talking about technology and who the best stack and who has the best features, we're now seeing that all the vendors in the entire industry and the analysts are talking about customer experience, says Rob Kurver, Founding Partner of the CPaaS Acceleration Alliance (CPaaSAA).  “We're focusing more on business outcomes.” In this podcast, Rob is joined by CPaaSAA Managing Partner Kevin Nethercott as we discuss the organization's release of an industry Playbook. The Playbook offers 99 use cases of real MSPs and Service Providers who adopted an outcome-focused approach and transformed their businesses. The shift is centered on using technology as a tool to achieve CX and EX outcomes. Instead of being trapped in an industry with declining prices and vanishing opportunities, these organizations reinvented themselves into growth and margin engines. “What we need are commercially available applications that we know that can sell on the market,” adds Kevin. We've curated 99 use-case applications that we know are already making money… Most of these are almost entirely being deployed by service providers. And so it's an interesting way to take your installed base, layer on a revenue-generating application that you know works because we've proven it elsewhere in the world, put your brand on it, and take that to market.” Visit www.cpaasaa.com

Check out CPS Product Innovation Day 2025: https://loom.ly/Ll19EVkToday on the Clean Power Hour, Tim Montague sits down with Bryan Wagner, President and GM of CPS America, the number one string inverter manufacturer in the US solar market. We discuss the company's upcoming Product Innovation Day event (April 2, 2025, in Dallas TX) and their unique approach to business in the solar industry. Wagner shares how CPS America has grown from a distributed generation (DG Solar) focus to becoming a major player across all solar market segments, from light commercial to utility-scale projects.The conversation delves into CPS's distinctive partnership-based business model, which has earned them remarkable customer loyalty comparable to Apple, the maker of the iPhone. Wagner discusses how the company has tripled in size over recent years while maintaining its commitment to customer service and innovation. He provides fascinating insights into their product development strategy, including new inverter launches and the mysterious upcoming CSPS service brand. [attend CPS Product Innovation Day, Apr 2, 2025, to find out more! https://loom.ly/Ll19EVk ]Listeners will gain a valuable understanding of CPS's corporate culture, their hiring and team-building approach, and how their annual Innovation Day event has evolved into a must-attend industry gathering. Whether you're a solar developer, EPC, asset owner, or industry professional, this episode offers unique perspectives on leadership, innovation, and relationship-building in the solar industry.Social Media HandlesBryan WagnerCPS AmericaCPS America Innovation Day Support the showConnect with Tim Clean Power Hour Clean Power Hour on YouTubeTim on TwitterTim on LinkedIn Email tim@cleanpowerhour.com Review Clean Power Hour on Apple PodcastsThe Clean Power Hour is produced by the Clean Power Consulting Group and created by Tim Montague. Contact us by email: CleanPowerHour@gmail.com Corporate sponsors who share our mission to speed the energy transition are invited to check out https://www.cleanpowerhour.com/support/The Clean Power Hour is brought to you by CPS America, maker of North America's number one 3-phase string inverter, with over 6GW shipped in the US. With a focus on commercial and utility-scale solar and energy storage, the company partners with customers to provide unparalleled performance and service. The CPS America product lineup includes 3-phase string inverters from 25kW to 275kW, exceptional data communication and controls, and energy storage solutions designed for seamless integration with CPS America systems. Learn more at www.chintpowersystems.com

Simon Wijckmans, founder of c/side -- a company that focuses on monitoring, securing, and optimizing third-party JavaScript -- joins SE Radio host Kanchan Shringi for a conversation about the security risks posed by third-party browser scripts. Through real-world examples and insights drawn from his work in web security, Simon highlights the dangers, including malicious attacks such as the recent Polyfill.io incident. He emphasizes the need for vigilant monitoring, as these third-party scripts remain essential for website functionalities like analytics, chatbots, and ads, despite their potential vulnerabilities. Simon explores the use of self-hosting solutions and content security policies (CSPs) to minimize risks, but he stresses that these measures alone are insufficient to fully safeguard websites.  As the discussion continues, they delve into the importance of layering security approaches. Simon advocates for combining techniques like CSPs, real-time monitoring, and AI-driven analysis, which his company c/side employs to detect and block malicious scripts. He also touches on the complexities of securing single-page applications (SPAs), which allow scripts to persist across pages without full reloads, increasing the attack surface for third-party vulnerabilities. Brought to you by IEEE Computer Society and IEEE Software magazine.

Building cloud native apps doesn't mean you're immune to dealing with legacy systems. Cloud services have changed significantly over the last decade, both in the security controls available to them and the sheer volume of services that CSPs provide. Scott Piper shares some history of cloud security, the benefits of account separation, and how ratcheting security helps orgs stay on a paved path. Segment resources: https://www.wiz.io/blog/a-security-community-success-story-of-mitigating-a-misconfiguration http://flaws.cloud http://flaws2.cloud https://promptairlines.com Flaws that arise from inconsistent parsing of JSON and email addresses, CISA's guide to bad software practices, abusing a security disclosure process to take over a WordPress plugin, and more! Visit https://www.securityweekly.com/asw for all the latest episodes! Show Notes: https://securityweekly.com/asw-304