Podcasts about member engagement

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Stacey Lemus, Senior Formulation Specialist and Project Manager at PCCA, as they discuss her early start into compounding from small town waitress to being recruited as a pharmacy technician.

Episode: 00267 Released on May 19, 2025 Description: In this special Leapodcasts Deep Dive, host Jason Elder moderates a timely and thought-provoking panel featuring Mindy Duong, Noah Fritz, and Deb Piehl, centered on the IACA's brand-new Innovative Ideas Forum. This episode explores the origins of the initiative, outlines the submission and voting process, and examines the motions that could reshape how the association governs, grows, and communicates. Listeners will get the inside scoop on why this forum was created, how it aligns with IACA's ongoing bylaws revisions, and what's at stake with each submitted idea. From member engagement and motion thresholds to international representation and transparency, the panel debates the future of participatory governance in a global association. The motions now up for vote will only move forward if at least 735 members vote in favor—a 10% threshold of the total membership. That means your vote matters. Even more important: encourage your peers to vote, share the link, and help make this process a success. These motions impact the entire membership, and the future of the IACA depends on active participation. Whether you're new to the IACA or a longtime member, this episode offers a candid, constructive conversation on organizational evolution, and highlights the importance of creating space for member voices in shaping the future of our profession.

Join Association Chat's KiKi L'Italien for a candid conversation exploring how associations can overcome the current challenges of keeping members engaged in our digital-first world. Mats Persson from Umbraco and Jake Toohey from Adage will discuss practical approaches to personalization that go far beyond the basics. Learn more about Umbraco: https://umbraco.com/ More about Adage: https://adagetech.com/  ❤️ FOLLOW Association Chat! ❤️ Subscribe to our YouTube Channel: https://www.youtube.com/@AssociationChat Visit our Website: https://associationchat.com/ Sign Up for Our Newsletter (SMS Opt-In available): https://mailchi.mp/91755d927784/070x0wvkl2 Follow us on LinkedIn: https://www.linkedin.com/company/associationchat Join our Facebook Group: https://www.facebook.com/groups/associationchat2 Join our Book Club: https://bookclubs.com/join-a-book-club/club/association-chat-book-club Subscribe to Association Chat Magazine: https://bit.ly/assnchatmagsublist Fill out the Sponsorship Interest Form: https://docs.google.com/forms/d/e/1FAIpQLSe49ISnb9WCXDX6ls5FTRri0TseEi91nL8mtwHp4tQjITrUtA/viewform?usp=sf_link Share your insights with Overheard in Associations: https://docs.google.com/forms/d/e/1FAIpQLSecySUh-faxwCEwuNytXpum2xzw3uB7hS32P6pNLuvi_sOKDg/viewform?usp=sf_link 

In this episode, we chat with Rob Barnes and Johanna Byrne from Betty.ai, a company that's built an AI platform tailored specifically for associations. They explore how associations can strategically harness AI to boost efficiency, strengthen member engagement, and unlock the full value of their institutional knowledge. From advocacy wins to smarter certification support, Rob and Johanna share real-world examples of how Betty.ai is making an impact. We also dive into common roadblocks to AI adoption—and why waiting to act could leave associations behind.

"I think what we're doing is trailblazing." We don't often hear 'trailblazing' associated with associations, but that's exactly how Thad Lurie describes the most recent initiative of the American Geophysical Union (AGU) in episode 3.Effectively reaching the youngest career professionals is an ongoing challenge for associations in the quest to remain relevant. In less than 13-minutes, you'll learn how AGU is using personalization to provide members with the content and connections they are looking for. And, how they are adapting the new technology to meet immediate and evolving member needs.The Association RevUP Podcast is presented by the Professionals for Association Revenue (PAR) and hosted by Carolyn Shomali.Learn more about ⁠PAR⁠ and its annual conference, ⁠The RevUP Summit. ⁠Special Thanks to podcast partner, the event production company ⁠VPC, Inc.⁠Helpful Links:Learn more about AGUAGU partner: Tasio Labs

Want a fresh set of eyes on your business? Get ahead of the chaos—book your call now: https://calendly.com/spf-leo/spf-mastermind-discovery-call What's up, guys—Uncle Vinny here.I'm back behind the mic after some travel and life stuff… but this one's important.We're diving into two big topics today: tariffs and retention—and how both are about to smack gym owners right in the face if you're not paying attention. I break down what I've learned from some seriously smart finance people (not from watching the news), and explain how this stuff could affect your clients and your business.But most importantly—I'm sharing exactly what we did at Gabriele Fitness to drop our attrition rate to 1.5%. That's the lowest it's ever been. I'm talking real strategies, real results—no fluff. If you're trying to keep your members happy, showing up, and not canceling, you'll want to hear this one. Top 5 Key PointsFocus on What You Can Actually ControlYou can't control the economy, politics, or what China does. But you can control your fitness, your food, your time, your team—and how hard you work. Do that.Fear is in the Air—That Affects SpendingTariffs are creating uncertainty, and uncertainty makes people think twice before spending money. If your clients feel unsure, your gym could end up on the chopping block—unless you show them you're worth every penny.Keep What You've GotWhen it gets harder to bring in new leads, your best bet is to double down on the clients you already have. Our motto: Operation: Don't Lose Anybody. That's how we cut attrition to 1.5%.Add Real Value (Not More Sessions)Personalization, connection, and community win. Automated birthday emails don't cut it. We did stuff like personalized holiday videos and ran an epic March Madness event just for members. That's what people actually care about.Don't Be Afraid to Lead HardWhen someone tries to cancel or go on hold, challenge them. Remind them why they started. People are secretly begging to be led—especially in times like these. Be the leader they're looking for. Want a fresh set of eyes on your business? Get ahead of the chaos—book your call now: https://calendly.com/spf-leo/spf-mastermind-discovery-call If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

This week on Arc Junkies, Jason is joined by Tim Lucas — Marine Corps veteran, CWI, metal artist, and AWS Section leader. Tim shares his journey from chasing motorcycles and metal shaping to working in aerospace, pharmaceuticals, and high-end fabrication. They dive into the importance of understanding the "why" behind welding, how standard operating procedures can make or break a growing shop, and the critical role AWS sections play in building the next generation of welders. They also break down the realities of the ProCodes Act, writing WPSs, and the future of welding education. Whether you're just getting started or leveling up your career, this episode is packed with practical advice, real talk, and a few laughs along the way.   Give Tim a follow Here   Check out his website Here   Arc Junkies Podcast: Instagram: @Arcjunkiespodcast YouTube: https://www.youtube.com/@arcjunkiespodcast9253 Email: Show@arcjunkies.com LinkedIn: https://www.linkedin.com/in/jason-becker-45407b72?lipi=urn%3Ali%3Apage%3Ad_flagship3_profile_view_base_contact_details%3BKipEwR3uQXCmCjaEfNzo6w%3D%3D Arc Junkies Website: https://arcjunkies.com Arc junkies Merch: https://shop.threadmob.com/arcjunkie/shop/home Underground Metal Works: https://www.underground-metalworks.com/   Friends of the Show: American Welding Society Conferences Weld Summit https://www.aws.org/community-and-events/conferences-and-events/welding-summit/registration#regform Use ARCJUNKIES at Checkout and get a free gift at the event. Outlaw Leather LLC Outlawleather.com Instagram: @outlawleatherusa Use ARCJUNKIES for 15% off all in-stock leather goods   International Welding Bureau Internationalweldingbureau.com   Everlast Welders Instagram: @everlastwelders  YouTube: Everlast Welders         Online: https://bit.ly/37xJstI Use Codeword ARCJUNKIES at checkout to get upgraded to a free Nova Foot Pedal and TIG Torch with the purchase of any machine that comes with a stock foot pedal and TIG Torch. Walter Surface Technologies https://hubs.ly/Q034MdgX0 ISOTUNES: Instagram: @isotunesaudio Online: https://shop.isotunes.com/arcjunkies10.  Use ARCJUNKIES10 at checkout and save $10 on your purchase    

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Mike Johnston, founder and CEO of the National Pharmacy Technician Association, as they discuss his compounding journey from his beginnings as an accidental technician to becoming the CEO of the world's largest professional membership organizations for pharmacy technicians.

In this episode, Director of Member Engagement Jackie Ruhlin sits down with Myra Rosario, our Communications Lead, for a candid conversation about everything happening in Q1 and what exciting opportunities are coming up next.From new educational programs to upcoming events, Jackie shares key updates every member should know to get the most out of their membership.

This week, we are joined by Tara Wisniewski, EVP for Advocacy, Global Markets and Member Engagement at ISC2 discussing their work on "Navigating Global Transitions: Cybersecurity's Role Amid Political Change?" Ben and Dave both tackle the questionable and potentially illegal use of Signal by high level Trump officials after a text message got sent to the wrong person. While this show covers legal topics, and Ben is a lawyer, the views expressed do not constitute legal advice. For official legal advice on any of the topics we cover, please contact your attorney.  Please take a moment to fill out an audience survey! Let us know how we are doing! Links to the stories: The Trump Administration Accidentally Texted Me Its War Plans Get the weekly Caveat Briefing delivered to your inbox. Like what you heard? Be sure to check out and subscribe to our Caveat Briefing, a weekly newsletter available exclusively to N2K Pro members on N2K CyberWire's website. N2K Pro members receive our Thursday wrap-up covering the latest in privacy, policy, and research news, including incidents, techniques, compliance, trends, and more. This week's Caveat Briefing covers the story of European lawmakers urging the Commission to accelerate efforts on a "Chips Act 2.0" to boost AI chip investments and address technological gaps. In a letter signed by 54 lawmakers, they criticized the slow progress of the original 2023 Chips Act and warned that Europe must strengthen its semiconductor industry to remain competitive amid growing geopolitical tensions. Curious about the details? Head over to the Caveat Briefing for the full scoop and additional compelling stories. Got a question you'd like us to answer on our show? You can send your audio file to caveat@thecyberwire.com. Hope to hear from you. Learn more about your ad choices. Visit megaphone.fm/adchoices

The Future of Education Now 2025 (#FOEN25) festival, held at WAB from March 13 to 15, brought together students, educators, parents, and thought leaders to explore the evolving landscape of education (add link). In this special episode of the WAB Podcast, we have a recording from a very special panel from FOEN25. Moderated by Stephen Taylor, WAB's Director of Innovation in Learning and Teaching, this conversation was joined by three WAB students: Ryan from Grade 10 and Cali and Hannah from Grade 11, and global education leaders including:    Jason Cummings, Director of Member Engagement of Mastery Transcript Consortium (MTC)  Ellen Heyting, Project Lead for International Networks and Credentialing from Melbourne Metrics  Trillium Hibben, Director of Commission on International Education at New England Association of Schools and Colleges (NEASC)  Jane Larsson, Executive Director of the Council of International Schools (CIS)  Angela Meikle, Global Head of Private IB Schools of International Baccalaureate (IB)  Together, the panel explored how education is evolving beyond traditional assessments, emphasizing competency-based learning and the recognition of student-driven achievements. Speakers highlighted how new tools and approaches are providing a more holistic view of student progress, moving beyond grades to assess real-world skills and competencies. Schools and universities are shifting towards formative, competency-based assessments that allow students to showcase not just what they know, but what they can do.  Students shared how their projects—ranging from scientific research to organizing student-led initiatives—illustrate the impact of hands-on, real-world learning. Their experiences underscored how students thrive when given opportunities to apply their knowledge beyond the classroom. The discussion also emphasized the need for new ways to credential essential skills such as collaboration, ethical decision-making, and leadership.  Another key theme was the increasing role of student voices in shaping education. Schools and organizations are moving towards more collaborative models, ensuring that students are active participants in designing their learning experiences. Accreditation processes are also evolving, focusing more on the impact of education rather than compliance, to better support students in a rapidly changing world.  As the session concluded, the panelists expressed optimism about the future of education, emphasizing the importance of collaboration between schools, universities, and accreditation bodies to create learning environments that develop both knowledge and essential competencies. To hear the full discussion, tune in to this extra special episode of the WAB Podcast. 

In Episode 468, host Stacey Richter engages in a conversation with Matt McQuide, CEO of Synergy Healthcare. This episode delves into the critical assumptions surrounding member engagement within the healthcare industry.  Key points discussed include the role of employers in steering plan members, the importance of member engagement for navigating the healthcare marketplace, and Matt's three major misconceptions about health plan membership.  Matt also presents real-life examples of how engagement significantly impacts health outcomes, emphasizing that relationships and trust are paramount. The episode concludes with practical strategies for employers to enhance engagement and manage employee health effectively.  === LINKS ===

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Holli LeMond, Key Account Manager at PCCA, as they discuss her journey into compounding from an early passion for chemistry to becoming a pharmacy technician.

Our March Leadership Series kicks off on The Association Insights Podcast with Brandie Thacker, AAP, CAE, MBA, President & CEO of EPCOR. Brandie's leadership journey—from communications and marketing to the C-suite—offers valuable lessons for association professionals navigating change, strategy, and member engagement.With nearly two decades in the payments industry, Brandie shares how she transitioned into her CEO role, the challenges and opportunities facing EPCOR, and how she's fostering a culture of trust, transparency, and innovation.Key Highlights:From Comms to CEO – Brandie shares her career path and how her background in communications shapes her leadership approach.Balancing Strategy & Execution – How she's shifting from a departmental focus to leading EPCOR's big-picture vision while keeping teams aligned.Navigating Industry Change – With rapid advancements in payments technology, how EPCOR is helping members stay ahead.Member-Centric Innovation – How EPCOR is using AI, data, and new tech to better serve members and personalize engagement.The Future of Association Leadership – Brandie's take on what association leaders must prioritize to stay relevant and drive impact.

Highmark Health, Mass General Brigham Health Plan, SCAN, and TytoCare leaders discuss strategies for creating innovative, high-impact healthcare products.    Tune in to learn:   How traditional health plans are rethinking product design in the face of growing competition from direct-to-consumer models Strategies for creating more personalized, flexible, and transparent offerings that resonate with today's healthcare consumers The role of data, technology, and innovation in modernizing health insurance products Real-world success stories from leading organizations who are successfully navigating this evolving market Panelists:  Maria Baker, VP, Health Strategy & Delivery, Highmark Health Lena Perelman, VP, Medicare Product Operations, SCAN Health Plan Roni Mansur, Vice President of Product Management, Mass General Brigham Health Plan Suzi Pigg, Vice President, Payers, TytoCare https://www.brightspotsinhealthcare.com/events/innovating-product-design-for-growth-and-member-engagement/   This episode is sponsored by TytoCare: TytoCare is a virtual healthcare company that enables leading health plans and providers to deliver remote healthcare to the whole family through its Home Smart Clinic. Combining a cutting-edge, easy-to-use, FDA-cleared device with AI-powered guidance and diagnostic support, the Home Smart Clinic enables the whole family to conduct remote physical exams with a doctor, replicating in-clinic exams for immediate answers from home. TytoCare drives utilization rates that are six times higher than traditional telehealth services; reduces the total cost of care by an average of five percent; diverts ED visits by an average of 10.8%; and has a high average NPS of 83. The Home Smart Clinic includes Tyto Engagement Labs™, a proven framework of engagement journeys designed for the successful deployment and adoption of the solution. To complete its offering, TytoCare also provides the Pro Smart Clinic, for professional settings outside the home to serve rural clinics, schools, workplaces, and more. TytoCare serves over 250 major health systems and health plans in the U.S., Europe, Asia, Latin America, and the Middle East. For more information, visit us at tytocare.com.   Bright Spots in Healthcare is produced by Bright Spots Ventures   Bright Spots Ventures brings healthcare leaders together to share working solutions or "bright spots" to common challenges. We build valuable and meaningful relationships through our Bright Spots in Healthcare podcast, webinar series, leadership councils, customized peer events, and sales and go-to-market consulting. We believe that finding a bright spot and cloning it is the most effective strategy to improve healthcare in our lifetime.   Visit our website at www.brightspotsinhealthcare.com  

Michael chats with Kempton Presley, Chief Strategy Officer at AdhereHealth, LLC. In this episode, Michael and Kempton explore how advances in data analytics and behavioral science are transforming member engagement. They discuss how health plans and providers are leveraging predictive insights and omnichannel strategies to reach high-risk members by their preferred means. This personalized support, through incorporating science-backed techniques, helps address barriers to care and improve medication adherence. Kempton also shares insights on emerging trends in member engagement, the role of evidence-based interventions in shaping health outcomes, and what's next for the industry.

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Heather Tierney, Compounding Pharmacy Technician at Wheeler Custom Compounding, as they discuss her compounding journey and the importance of adding that personal touch into compounding.

In this episode of Clearing the Haze, host Chuck Marting interviews Colleen Weinhoff, a nominee for the NDASA Executive Board. Colleen shares her extensive background in the drug testing industry, from starting a small business in Boise to managing multiple offices and serving 4,000 clients nationwide. She discusses her experience, vision for NDASA, and the importance of education in drug testing. Colleen also highlights her recent advocacy efforts in Washington, D.C., and emphasizes the need for continued education and mentorship within the industry. This insightful interview provides a deeper understanding of Colleen's dedication and leadership qualities, offering valuable perspectives for both current and prospective NDASA members.00:00 Introduction and Guest Welcome00:54 Colleen Weinhoff's Background and Journey03:05 Vision and Priorities for NDASA06:31 Challenges in the Drug and Alcohol Screening Industry09:43 Advocacy and Policy Influence20:09 Leadership and Teamwork27:42 Member Engagement and Education30:49 Closing Remarks and Final Thoughts

Marc Willard, CEO, Icario, joined Eric to discuss Icario's new, innovative platform and how it improves member engagement and health outcomes. The conversation also touches on the challenges health plans face in adapting to changing member needs, the importance of data integration and organization, and the potential impact of AI-driven solutions on healthcare delivery and cost reduction.   About Marc Marc Willard is responsible for Icario's overall strategy, growth, and operations. Marc has over three decades of experience leading digital transformation and technology in the digital health sector. Marc is passionate about improving lives with industry-leading, cloud-first digital health platforms.    Marc brings a unique and highly relevant set of abilities, operational experiences, and industry relationships to Icario at the perfect time in the company's development. Before joining Icario, Marc founded Certify, where he pioneered the first cloud-based data and interoperability platform connecting providers and payors at scale. Marc founded Transcend Insights at Humana, the merger of three Humana acquisitions, including Certify. Transcend developed and launched an innovative cloud-based population health platform. At Humana Corp, as SVP, he led all member, patient, and provider digital engagement initiatives. These initiatives were focused on data and analytics to improve care delivery and quality and lower healthcare costs. In addition, Marc holds several board member positions.   Marc studied Electronic Engineering at Farnborough College of Technology and in classic entrepreneurial style, left to focus on his first start-up. Outside work, he enjoys spending time with his wife and family, collecting classic cars, and being on the water. He also mentors entrepreneurs while supporting the start-up community, which he finds very rewarding.    About Icario Icario serves health plans using powerful whole-person data, predictive behavioral science, and a proprietary engagement platform to offer personalized experiences that meet members where they are in their health journey. Icario combines the industry's largest member data repository with unparalleled industry expertise to implement health action programs that deliver personalized member engagement, reduce abrasion and encourage positive health behaviors. Visit Icariohealth.com.    

Check out 6weeksurge.com. It's a six-week program where we dive deep into practical strategies that actually work, stuff I've used and seen transform gyms time and time again. We start January 28th, so don't wait too long! In this episode, Vince Gabriele shares "10 Smart Ways to Grow Your Gym," providing gym owners with proven strategies to enhance their businesses. Vince covers topics like deeply understanding your ideal client, optimizing operational metrics, and building robust follow-up systems. Packed with actionable insights and inspiring success stories from gym owners who transformed their businesses, this episode highlights the importance of marketing mastery, retention strategies, and pricing adjustments to drive growth and profitability. Key Points:Define Your Avatar: Vince emphasizes the importance of understanding your ideal client by analyzing geographics, demographics, and psychographics to craft targeted marketing strategies.Monitor KPIs: He discusses the value of a business "scoreboard" to track critical metrics like lead conversions, client retention, and usage rates, ensuring gym owners make data-driven decisions.Follow-Up System: Vince stresses the need for a structured follow-up system to convert leads effectively and includes strategies like nine-word emails and reactivation campaigns.Referral and Joint Ventures: Developing referral systems and partnerships with local businesses is presented as a cost-effective way to grow your gym's client base.Pricing and Profitability: Vince explains the psychology behind price increases and how to effectively communicate value to justify adjustments, ensuring long-term profitability. If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com or book a call by CLICKING HERE!

Today, I'm joined by Karl Sanft, president & CEO of 24 Hour Fitness. A leading US operator, 24 Hour Fitness's HVLP gyms combine vast facilities, group classes, and personal training. Rebuilding post COVID, Karl is leading the brand toward sustainable growth. In this episode, we discuss transforming the chain for the next generation of gym-goers. We also cover: • Investing in club renovations • A shift toward functional training • Adapting to evolving member preferences Subscribe to the podcast → insider.fitt.co/podcast Subscribe to our newsletter → insider.fitt.co/subscribe Follow us on LinkedIn → linkedin.com/company/fittinsider Website: https://www.24hourfitness.com IG: https://www.instagram.com/24HourFitness - The Fitt Insider Podcast is brought to you by EGYM. Visit EGYM.com to learn more about its smart workout solutions for fitness and health facilities.  Fitt Talent: https://talent.fitt.co/ Consulting: https://consulting.fitt.co/ Investments: https://capital.fitt.co/ Chapters: (00:00) Introduction (01:26) Current State of 24 Hour Fitness (04:37) Post-Pandemic Recovery (08:12) Positioning and Differentiation (10:51) Functional Training and Equipment Investments (13:21) Personal Training and Group Exercise Classes (16:26) Broader Health Trends and Member Engagement (26:13) Operational Strategies and Financial Health (28:50) Future Roadmap (35:01) The Power of Authentic Leadership (37:11) Conclusion

***TIME SENSITIVE***Make sure you jump on the first MUST-ATTEND event of 2025: https://geni.us/Summit2025_____________________________________________________________________________________________________________________________________________Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importance of developing team members into experts, emphasizing the need for dedicated time and resources. He also highlights the value of vocational training over traditional college pathways, aiming to reduce debt and increase job readiness for new technicians. Lastly, the episode delves into strategies for organizational transparency to avoid rumors and misinformation while fostering an inclusive environment. 00:00 Therapy offered school escape amid family issues.05:20 He's mobile, unlike Kirk Cousins, Brady-like.09:38 Intensive effort invested in finding the candidate.12:55 Effort essential for associations' relevance and success.13:28 Providing real value through cutting-edge training.16:53 Access exclusive training, networking, and negotiation benefits.22:51 High industry turnover due to management and career paths.25:50 Collaboration improves the industry; Changing the Industry Podcast.28:34 Excited for development training at NC State.30:27 Focusing on Charlotte market strategies and training.35:39 Collaborative, adaptable approach; future plans underway.37:52 Event location crucial for out-of-state attendees.39:44 Exciting future improvements for upcoming show.43:41 Stupidly drove pink truck into Bronx danger.48:49 Defendant prepares poorly for court with advice.50:13 Airsoft gun prank mistaken for robbery panic.53:37 Gun unsnapped: scared, unshined shoes: lazy.58:14 Judge Ginn: Family friend, praised fair legal process.59:16 Breakdown led to appeal due to oversight.

Originally uploaded November 7th, Fixed glitch December 5th. Chris Holman welcomes Becky Puckett-Wood, VP, Corporate & Member Engagement, Inforum Michigan, Grand Rapids, MI along with Ilhiana Rojas Saldana, ACC, CDVC, Founder | Keynote Speaker | People & Culture Expert | Executive & Leadership Coach, Boston MA Area Becky welcome back, Ilhiana, welcome to the Michigan Business Beat. To start off remind the Michigan business community about Inforum Michigan? Ilhiana, tell us about your company? Becky, Why is the Capstone dinner a significant event in West Michigan? Ilhiana what role will you play in the upcoming Inforum Capstone Dinner? Becky, what can you tell us about its history and this year's theme? Ilhiana, can you share a preview of that keynote message? Becky, who can attend and how do they register? » Visit MBN website: www.michiganbusinessnetwork.com/ » Watch MBN's YouTube: www.youtube.com/@MichiganbusinessnetworkMBN » Like MBN: www.facebook.com/mibiznetwork » Follow MBN: twitter.com/MIBizNetwork/ » MBN Instagram: www.instagram.com/mibiznetwork/

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Danielle Bush, Regulatory Compliance Specialist at Town & Country Compounding Pharmacy, as they discuss her compounding journey.

How can real estate boards build trust and enhance value in a changing industry? In this episode of the Real Estate Excellence podcast, host interviews Jeanette Langford. Jeanette Langford is the Chief Executive Officer of the St. Augustine & St. Johns County Board of REALTORS®. Before assuming her current role, she was the Vice President of Professional Services at the MIBOR REALTOR® Association in Indianapolis, a position she held since April 2015. Jeanette has an extensive history of involvement with the National Association of REALTORS® (NAR), having served on numerous committees and currently holding a position on the NAR Professional Standards Committee. Prior to her tenure at MIBOR, Jeanette was the Director of the Indiana Real Estate Commission, the Real Estate Appraiser Licensure & Certification Board, and the Home Inspectors Licensing Board. Her career with the State of Indiana spanned 21 years, during which she held various significant positions. Jeanette shares her extensive experience working her way up through various positions with the Indiana Real Estate Commission and the Mid Indiana Board of Realtors before her current role. Jeanette discusses the challenges and importance of establishing trust in workplace relationships, her strategic vision for the board, and her ongoing efforts to enhance member value. She also highlights the implementation of a new membership portal and the introduction of a leadership program aimed at bolstering professionalism and success among realtors. Tune in to this episode as Jeanette to get an inside look at the responsibilities of a real estate board CEO and the key initiatives underway to support real estate professionals!   Highlights 00:00 - 06:28 Jeanette Langford: CEO of the St Augustine St Johns Board of Realtors ·        We welcome Jeanette Langford to the show! ·        Jeanette shares her extensive background in real estate. ·        Her previous roles with the Mid Indiana Board of Realtors and the Indiana Real Estate Commission. ·        Working her way up through various roles over 21 years. ·        The challenges and politics of working within state organizations. ·        Her personal motivations, and her vision. 06:29 - 29:21 Adapting to Regional Differences in Real Estate ·        Jeanette's experiences and strategies in leadership roles. ·        Her transition from the State of Indiana's larger board to a smaller one. ·        Managing the dynamics of constantly changing board members. ·        Earning trust from colleagues and navigating political directives with diplomacy is emphasized. ·        Handling ethical complaints, maintaining professionalism, setting high standards, and promoting a positive reputation for realtors. ·        Her daily responsibilities, interactions with other real estate associations, and the support received from the Florida Realtors Association. 29:22 - 41:07 Enhancing Communication Strategies ·        The differences in real estate practices between Florida and Indiana. ·        Focusing on flood insurance and short-term rentals. ·        Her involvement in day-to-day operations and addresses various initiatives. ·        Data sharing among multiple MLS systems and directives. ·        Improving member services and best practices from other regions. 41:08 - 51:57 Challenges and Solutions in Real Estate ·        Improving communication and engagement within a real estate board. ·        Jeanette shares their five-month evaluation and initiatives like: o   Enhancing clear and effective communication channels; o   Exploring member preferences for communication, and o   Suggesting a new portal for personalized information. ·        The challenges of reaching members through various platforms. ·        The need for frequent and consistent messaging. ·        Attending events and education classes is emphasized. ·        Encouraging members to schedule them proactively. 51:58 - 01:13:58 The Importance of Member Engagement and Conclusion ·        Strategies and initiatives being implemented by the new CEO of the St. Augustine Board of Realtor. ·        Enhancing communication and engagement among members by: o   Improving the clarity and functionality of communications, o   Finding better ways to disseminate information, and o   Encouraging brokers and agents to get more involved. ·        The importance of providing clear value to members. ·        Her outreach and education to reduce failure rates among new agents. ·        The challenges faced by the board in managing operations, compliance, and maintaining high standards of professionalism.   Quotes: “The number one important thing that I did is that you have to earn that trust.” – Jeanette Langford “Sometimes people want to call and talk about it and fine. I give as much explanation as I can, you know, that wouldn't be outside of what that hearing panel found.” – Jeanette Langford “My goal is to make sure that our board knows all of the different opportunities to make that happen.” – Jeanette Langford   To contact Jeanette Langford, learn more about her business, and make her a part of your network, make sure to follow her on Instagram and Facebook.   LinkedIn: https://www.linkedin.com/in/jeanette-langford-60943832 Email: jeanette@stjohnsrealtors.com   If you want to build your business and become more discoverable online, Streamlined Media has you covered. Check out how they can help you build an evergreen revenue generator all powered by content creation!   SUBSCRIBE & LEAVE A 5-STAR REVIEW as we discuss real estate excellence with the best of the best.

In this episode, IREM Manager of Member Engagement, Brett Voeltz, CPM®, talks to 2024 IREM Excellence REME Award winner, Joseph Rubay, CPM®, ARM®, and his partner, Winnie Tran, CPM®, about starting his own real estate management company. Find knowledge for the dynamic world of real estate management at irem.org.

In this episode of Association Chat, host KiKi L'Italien welcomes David Allison, founder of the Valuegraphics Project and best-selling author of The Death of Demographics. Together, they explore how associations can uncover and leverage shared human values to bridge divides and foster stronger connections. From finding common ground in loyalty, personal responsibility, and independence to addressing internal politics and divisive challenges, this episode provides strategies for creating a more inclusive, values-driven community. Learn how understanding what truly drives people can lead to better decisions, deeper engagement, and lasting unity.

My guest today is Donita Volkwijn. As the Senior Director of Member Engagement, Donita Volkwijn excels in leading member engagement and recruitment, comprehending member objectives and educational priorities, and steering several of Philanthropy New York's (PNY's) prominent networks and leadership development initiatives. Her approach is grounded in robust facilitation skills, a focus on relationship-building, and deep expertise in aiding organizations with their racial equity endeavors. Her journey in philanthropy commenced in 2012 at Rockefeller Philanthropy Advisors (RPA), where she held the role of Manager, Knowledge Management. In this capacity, Donita harnessed knowledge management tools and methods to foster fair and equitable distribution of access, information, and, consequently, power across organizations, enhancing engagement and performance. Her tenure at RPA also included advising individual donors and family foundations on their grantmaking strategies. Additionally, Donita's rich experience in the performing arts as an opera singer has seen her gracing stages in diverse locations such as London, Paris, Harare, San Francisco, and Tulsa. In her commitment to community support, Donita serves as a board member of the Loveland Foundation, dedicated to empowering communities of color, especially Black women and girls. She is also a co-founder of Circle of Change, an informal yet robust network bolstering the BIPOC community in the nonprofit and philanthropic sectors. In this episode we discuss opera, philanthropy, the arts, the power of voice and the power of connecting with people through art.Website - https://philanthropynewyork.org/donita-volkwijnIG - https://www.instagram.com/donitavolkwijn/LinkedIn - https://www.linkedin.com/in/donita-volkwijn/In this episode you will learn:1. The power of art and how it can help and heal.2. How art and philanthropy intersect and can create social change.3. The importance of your story and it's impact in the world. "There were a lot of challenging aspects. I think part of it was trying to be, you know, opera is for the elite." - 00:04:26"Philanthropy has a troubled history. A lot of money coming from philanthropy was taken off of the backs of marginalized communities."- 00:31:10"I fail all the time. And that is, I think that's the big lesson. Yeah. Failure is not a bad word." - 00:52:44Are you an author speaker coach or entrepreneur building a brand in today's very crowded marketplace? How do you stand out? Join me on Sept 27th and learn how to empower your message and shine as a guest on podcasts for just $97. Imagine stepping into that interview with clarity and conviction, connecting deeply with listeners who are eager to hear what you have to say. Imagine the satisfaction of knowing you've nailed it, leaving your audience inspired and wanting more. This would position you as an authority to thousands of people in your industry. Let's turn those nerves into excitement and make sure you shine on your podcast appearance. Together, we'll boost your confidence, polish your messaging for impact, and get you ready to deliver an interview that makes people fall in love with your from the first words. Ready to shine on podcasts? Let's do this! Click the link below to register.https://empowerographypodcast.com/empower-your-messageContact Brad:WebsiteInstagramLinkedInYouTubeX (Twitter)TikTok#empowerographypodcast #women #womensempowerment #empowherment #entrepreneurship #womeninentrepreneurship #empoweredwomen #empowerelevateeducate #findingyourpurpose #podcast #womensupportingwomen #soulalignment #heartcentered #selflove #resilience #personalgrowth #mindset #art #healing #heartspace #integrity #alignment #transformation #success #philanthropy #story #storytelling #opera #singer #operasinger #thevoice #singing #failure #socialchange #community #support #philanthropist #newyorkcity

Industry veteran Kevin Brown reflects on his 44-year career, discusses the challenges ahead as he prepares to lead NAR in 2026, and shares a message of resilience for real estate professionals navigating uncertain times.   Connect with Kevin on LinkedIn. Follow Real Estate Insiders Unfiltered Podcast on Instagram - YouTube - Facebook - TikTok. Visit us online at realestateinsidersunfiltered.com. Link to Facebook Page: https://www.facebook.com/RealEstateInsidersUnfiltered Link to Instagram Page: https://www.instagram.com/realestateinsiderspod/ Link to YouTube Page: https://www.youtube.com/@RealEstateInsidersUnfiltered Link to TikTok Page: https://www.tiktok.com/@realestateinsiderspod This podcast is produced by Two Brothers Creative 2024.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan's diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observations on the automotive industry's challenges, particularly technician turnover, and outlines his plans to enhance training programs and engage younger generations. Emphasizing the importance of face-to-face interactions and community outreach, Ryan aims to foster a strong, supportive network within the ASTA organization. Show Notes Watch Full Video Episode ASTA EXPO: https://astaexpo.com/ Importance of Face-to-Face Interactions (00:02:01) Ryan's Background (00:03:30) Challenges in the Automotive Industry (00:05:09) Youth Engagement Initiatives (00:06:54) Perceptions of Vocational Training (00:08:36) Industry Outreach (00:09:26) Millennials and Career Paths (00:12:46) Future Plans for the Association (00:14:24) Transparency in the Automotive Industry (00:15:09) Military Background Impact (00:17:23) Observations from ASTA Expo (00:18:07) Member Engagement and Feedback (00:19:42) Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX - Now more than ever. And don't miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/ Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com Connect with the Podcast: -The Aftermarket Radio Network: https://aftermarketradionetwork.com -Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/ -Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976 -Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters -Subscribe on YouTube: https://www.youtube.com/carmcapriotto -Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/ -Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/ -Follow on X:

In this timely episode of Association Chat, KiKi L'Italien sits down with David Allison, creator of the Valuegraphics Database, to discuss the importance of understanding core human values in a polarized world. Fresh off the heels of the US Presidential Election, they explore how values—not demographics—drive behavior and decision-making, even in the association space. From origin stories in the advertising world to actionable insights on bridging divides, this episode offers a thought-provoking look at how associations can better connect with their members by focusing on what truly matters. Tune in for a candid conversation that couldn't be more relevant right now. ​

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Ashley Nolan, Director of Compounding Operations and Marketing for Martin's Wellness Pharmacies, to discuss her compounding journey from helping her mother's pharmacy to owning pharmacies herself.

Inclusive Event Planning with Tracy Stuckrath In this episode of Association Chat, we sit down with Tracy Stuckrath, host of the Eating at a Meeting podcast, to dive into the powerful role of food in event planning. Tracy shares insights on how thoughtful food choices can elevate member engagement, drive sustainability, and keep attendees safe. From crafting menus that meet dietary needs and preferences to smart ways of managing F&B budgets, Tracy offers practical advice for creating truly inclusive events.

Today, I am delighted and honored to welcome Jason Ingle, founder and Managing Partner of Third Nature Investments, an integrated impact capital platform investing in the most promising innovations to address urgent and massive challenges we face within our most critical earth systems. Jason is a 5th generation member of the Ford family. He currently serves as the board chair for the family office and as a member of the investment and governance committees and is also a member of the family council and previously served as the chair, and he serves as a board director of the Ford Fund, the philanthropic arm of Ford Motor Company. Jason is a founding member of The ImPact, a membership network of family enterprises, including family offices, foundations, and businesses, that are committed to making investments with measurable social impact. The Enterprise Family/FO space is full of important and sometime baffling polarities – one prominent one is between promoting the “togetherness” of the family as a whole while concurrently enabling the “individuality” of each family member. Jason talks about how his family, and himself personally, dealt with this polarity of togetherness vs. individuality and found the right balance. FOX research among rising-gen family members shows that finding their role in the enterprise, and by extension their purpose more broadly, is a top priority – and often a pain point – for emerging family leaders and younger family members. Jason's journey took him from being less involved and connected with the family enterprise to eventually playing a key role in the governance and leadership of the family. He shares how his journey unfolded and what he learned from it. One significant outcome of Jason's personal journey within his family enterprise was his discovery of impact investing – and impact more broadly – as a core value and purpose to which he concluded he wants to dedicate his time, attention, and capital. He shares how that process worked and how he landed on this most important point of relevance to himself personally. Jason offers his suggestions and practical tips for family leaders and family members who are thinking about effectively catalyzing their rising-gen members and getting them more actively involved in the work and life of the family as a shared enterprise. Impact is possibly the most important priority and objective most enterprise families arrive at. Jason provides his suggestions for family members who are looking to either start their impact journey or become more involved in the global impact movement. He also describes the organization he is part of – The ImPact – and how families can get involved, contribute, and benefit from it. Don't miss this unique conversation with a prominent family leader, philanthropist, entrepreneur and impact investor who is an active and generous member of the FOX community.

Myra Rosario, Lead of CEA's Communications Team, sat down with the Director of Member Engagement, Jackie Ruhlin to discuss highlights of the third quarter of 2024. 

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Arizona State Board of Pharmacy Member Kristen Snair, MSJ, CPhT, as they talk about her compounding journey.

In this insightful episode of The A100 Podcast, recorded live at ASAE's 2024 Annual Conference, host Meghan Henning sits down with Kerri McGovern, Senior Director of Membership at the Association of Corporate Counsel (ACC). Kerri shares how ACC is revolutionizing member engagement through innovative tools like the ACC 365 app, a standout success that has significantly improved communication and networking for ACC's 46,000 members worldwide. Key Highlights: The ACC 365 App: Kerri explains how the award-winning app has transformed member interaction by providing seamless access to newsfeeds, online communities and job board services—all at the members' fingertips. The app's continuous improvements, driven by member feedback, have made it an invaluable tool for engagement and career development. Innovative Onboarding: Kerri highlights ACC's forward-thinking onboarding strategy, which breaks down tasks into manageable actions to better engage new members. The strategic use of data collection and email suppression ensures members get relevant, personalized experiences in their first 90 days. AI-Powered Personalization: Kerri dives into ACC's use of AI to enhance newsletter personalization, ensuring members receive tailored content based on their specific interests and engagement patterns, all while navigating global privacy regulations like GDPR. Creating a Culture of Innovation: Kerri discusses how ACC fosters a culture of innovation within its team, continuously iterating on member services and embracing experimentation. Whether it's implementing AI or leveraging behavioral insights from their app, ACC prioritizes staying ahead of the curve. Join us as Kerri McGovern shares ACC's journey of using technology and innovation to elevate member engagement and deliver exceptional value, offering practical takeaways for association professionals looking to enhance their own member services. Stay Connected: Subscribe to The Association 100 podcast on Spotify, Apple Podcasts or YouTube Podcasts to ensure you never miss an episode. Follow us on LinkedIn at The Association 100 and OnWrd & UpWrd for the latest in association trends and strategies. Tune in for more episodes packed with innovative strategies and expert insights to drive your association forward! Note: This episode was recorded live on the show floor at ASAE's Annual Conference, and although we've minimized background noise, you may notice a few minor audio glitches.

In this episode, hosts Steven Stout, FASAE, CAE, and Katy Markert are joined by Sarah Sladek, founder and CEO of XYZ University, renowned author, and keynote speaker at this year's New Ideas Conference. Sarah dives into the evolving landscape of member engagement, emphasizing the need for associations to adapt to shifting demographics. She discusses the emotional connection members have with organizations and the critical focus on retention over recruitment. Sarah also highlights the importance of aligning organizational values with members and maintaining a member-first approach to drive meaningful change. This episode was recorded live at TSAE's New Ideas Conference in The Woodlands. Better By Association is produced by Association Briefings.   Show notes Sarah Sladek has been referred to as a social equity expert and recognized as both a Global Leader in Strategy and a Talent Economy Influencer. Organizations worldwide have relied on her insights to plan their futures, foster cultures of relevance and belonging, and realize growth. Leaders who seek Sarah's expertise tend to want a different outlook for their organizations, but they aren't sure how to make it happen. They feel stuck. Overwhelmed by change, turnover, conflict, and decline. Sarah has the solutions to these challenges and more. Since 2002, she has dedicated her career to understanding the concepts of engagement and belonging and answering these core questions: Why are organizations experiencing more turnover, disengagement, and decline than ever before? Why are younger generations less likely to feel like they belong? Is sustainable change possible? Sarah studies belonging through the lens of social change and generational influences, alongside trends and shifts in organizational cultures, workforce development, consumerism, and economics. She refers to this comprehensive approach as Next Gen Intelligence. Using this approach, Sarah has successfully turned organizations around, bringing them to a place of increased relationship-building and revenue generation. Sarah is the founder and CEO of XYZ University, a training and consulting firm advising organizations worldwide. She is the author of six books. Her latest book, MemberShift: Why Members Leave and the Strategies Proven to Bring Them Back, hit the market in late 2023 and received the Silver Nonfiction Book Award. In addition, Sarah is a web show host, podcaster, member of Forbes Business Council, and contributing writer for Boardroom magazine. She was recently named to the global list of Women Who Advance Associations, and she's prominently featured in the Jobs of Tomorrow docuseries currently streaming on Tubi. Her expertise has been prominently featured in international media, and she has keynoted events throughout the United States, Canada, Australia, and Europe.

Nashville has been in the top 10 hottest housing markets in the United States. The city has drawn attention from individuals and investors from coast to coast.  However, over the last two years sales have slowed some due to high interest rates and uncertainty surrounding the economy. In this episode of Climbing the Charts, we sit down with Greater Nashville REALTORS Vice President of Member Engagement, Jack Gaughan, and former President turned Realtracs Board Member, Steve Jolly, to explore the past, present and future of Nashville real estate.  

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Jennifer Tuck, RPhT, Compounding Lab Supervisor at Integrum Compounding Centre and PCCA's Inaugural Canadian Compounding Technician of the Year as they discuss her compounding journey.  

In this episode, David Donaldson, Joe Martin, and Shannon Lauterstein dive into the important role of the National Association of Realtors (NAR) and how it advocates for real estate professionals. Shannon, the Director of Member Training and Broker Services, clears up misperceptions surrounding NAR and highlights how the organization champions for its members. They discuss key benefits like education, advocacy, and the Code of Ethics, which define NAR's role in elevating real estate standards. This engaging conversation emphasizes the need for better communication about NAR's value to members and consumers alike.Make sure to tune in next week as we continue the conversation! In Part 2, we explore the future of NAR and how the organization is evolving to meet the ever-changing needs of real estate professionals. You won't want to miss it!

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Katie Albers, CPhT, Pharmacy Manager at Impact Compounding, to discuss her compounding journey.

For the most powerful voice in business in Michigan. The Michigan Chamber Business Brief. Wendy Block is the VP of Business Advocacy and Member Engagement. Update on paid sick leave and wage ruling and the work underway to help soften the impact MAKE YOUR VOICE HEARD! JOIN TODAY!!!

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Melinda Browning, Chief Customer Experience Officer at Civic Center Pharmacy as they discuss her compounding journey.

In this episode of Tech Talk, a Mortar & Pestle production, Erin Michael, Director of Member Engagement, is joined by Brenda Jensen, CPhT, CNMT, MBA, owner and founder of Compounding Consultants, LLC, as they discuss her compounding journey from joining the Air Force to learning nuclear pharmacy.

For the most powerful voice in business in Michigan. The Michigan Chamber Business Brief. Wendy Block is the VP of Business Advocacy and Member Engagement. MI Chamber voices frustration, disappointment to Supreme Court's ‘Adopt and Amend' Decision MAKE YOUR VOICE HEARD! JOIN TODAY!!

To learn how you can attend the next SPF Mastermind Event in San Antonio, Texas with special guest Martin Rooney  go to:https://vincegabriele.com/spf-mastermind/Podcast Key Points 00:00 Introduction and Weekend Recap 00:26 Inspiring Success Stories 03:47 Mike Boyle's Impactful Talk 09:57 The Art of Chop Busting 14:53 Community and Member Engagement 18:34 Guest Presentation and Unexpected Testimonial 19:18 Longevity in Business Masterminds 20:10 Gym Community and Member Engagement 22:10 Staff Training and Team Involvement 23:56 Barbecue Event and Personal Connections 27:18 Upcoming Mastermind in San Antonio 31:33 Marketing Insights and Client Retention 37:01 Final Thoughts and Acknowledgements If you're a gym owner seeking answers on how you can grow your gym, make more money, and have more freedom to do what you love, visit www.vincegabriele.com.