Podcasts about decision management

This episode features Navy veteran and entrepreneur Anne Gibbon, a graduate of the United States Naval Academy and the first woman to competitively box at the school. Anne discusses her decision to transition from the military, seeking the freedom to innovate and the challenge of running her own business. She shares the story behind Matri and how this helps leaders process and understand data to aid in decision making. The conversation also dives into the valuable leadership lessons Anne learned from her father and her fellow sailors during her military service.     About Our Guest    Anne Gibbon is passionate about designing experiences that support leaders in making better decisions. She graduated from the Naval Academy in 2003, setting the 2000m erg record and becoming the first woman at the school to box competitively. She later won the 2007 National Amateur Boxing Championship. Through 10 years of military service Anne moved between roles including navigator of a warship, admiral's aide, and leadership instructor. Her last tour was at Naval Special Warfare Development Group, where she helped to found an internal think tank. Since leaving the Navy she completed a fellowship at Stanford's Design School and went on to consulting. Before launching Matri, a decision management and AI tech startup, Anne lived in New Zealand working with Maori tribes, co-designing innovation strategies.   Join the conversation on Facebook! Check out Veteran on the Move on Facebook to connect with our guests and other listeners. A place where you can network with other like-minded veterans who are transitioning to entrepreneurship and get updates on people, programs and resources to help you in YOUR transition to entrepreneurship.   About Our Sponsors Navy Federal Credit Union   Becoming a member at Navy Federal Credit Union could help you earn more and save more. Their certificate options could earn you more than standard savings accounts with competitive rates.  Not all financial institutions offer you as many choices for savings options as Navy Federal does. For example, you could start your savings journey with a low minimum deposit, add money at any time and watch your savings GROW! Thanks to flexible terms, you can use Navy Federal's savings options for all kinds of goals—short or long-term.  Considering a big home improvement project?  Maybe you want to consolidate debt?  You could borrow up to 100% of your home's equity with a Fixed-Rate Home Equity Loan with ZERO closing costs, or easily borrow as you go with a Home Equity Line of Credit. BOTH options could help make life's big expenses seem more manageable. To learn more, visit NavyFederal.org At Navy Federal, our members are the mission.      Squared Away Your military experience taught you the importance of getting the job done right. But when you're running a business, there's never enough time to tackle all your priorities. Keeping up with all the email back and forth and social media takes a lot of time and focus and balancing business with personal is also time consuming. Coordinating travel or planning an event is always more complicated than expected That's why I'm so excited to tell you about Squared Away Squared Away empowers highly educated military spouses to become trusted remote executive assistants. Squared Away is on a mission to employ as many military spouses as possible. Their assistants specialize in giving you time back to focus on what really matters. Whether you need administrative support for your team, an extra hand with a new project, or help with personal priorities, your Squared Away assistant will anticipate your needs to let you focus on high-return tasks. Squared Away teammates operate in all US time zones and work as W2 employees, not contractors. I highly recommend checking out Squared Away today!  See how they can help you. Just go to gosquaredaway.com   Want to be our next guest?

Today's guest is Bill Waid, Chief Product and Technology Officer at FICO. Bill has been with FICO for over 20 years, developing Decision Management systems. Prior to his time at FICO, Bill worked for different software platforms in sales and systems engineering. He returns to the program today to talk about the challenges in winning executive buy-in for data governance projects, how this can help finserv teams level up the infrastructure necessary for transformative AI use cases and the role decision management plays throughout the process. 

Today's guest is Bill Waid, Chief Product and Technology Officer at FICO. Bill has been with FICO for over 20 years, developing Decision Management systems. Prior to his time at FICO, Bill worked for different software platforms in sales and systems engineering. He joins us on today's program to talk about what challenges for financial services leaders look like from a data perspective. Throughout the episode, he offers advice and strategies on how to level up data governance operations at their organizations. Visit emerj.com/beg1 to learn more about the practical steps for AI deployment for non-technical professionals. 

Do you want to learn more about AI and ML? In this episode James Taylor, CEO at Decision Management Solutions, talks about his journey, Digital decisions to succeed in ML and AI, Mayflower Autonomous Ship, Critical Success Factors and much more! #data #datascience #python #machinelearning #analytics #ai #bi #artificialintelligence

In Episode 4 of Season 2 on Driven by Data: The Podcast, Kyle Winterbottom is joined by Rob Walker, Vice President of Decision Management & Analytics at Pegasystems, where they discuss the value of 1:1 customer engagement and how organisations are executing it, which includes: His journey with entrepreneurship and selling his business How they coined the term next best action The transformation to the 1:1 space Why the returns are amazing Why the current model of segments and/or averages isn't working The link between trust, interaction and relevance Identifying the best thing to talk about with your customer right now Why the messaging can't always be “sales” How personalizing 1:1 can increase conversion rate by 3-5x How organisations are making hundreds of real-time predictions within each interaction to predict next best action The importance of getting things into production Why attempting to perfect the data can come at huge expense in terms of revenue/profits Why trust in AI has led to the breakthrough of any organisations doing this Why you need to start the conversation with ROI Why 1:1 engagement makes ROI at a domain level unpredictable but very predictable at an enterprise level The change required to move away from pure sales messaging The role of responsibility in AI: transparency, fairness, robustness & empathy

“CORAS builds software. We call it an Enterprise Decision Management Platform. It helps our clients make very strong decisions and shows them how the decisions they make will impact their future.” In today's 1:31 episode of The Radio Free Enterprise Minute, Moe Jafari, Chairman at Executive 1 Holding Company, talks about how the software developed by his company CORAS helps Federal agencies make better investment decisions. Watch, search, download, or listen to our entire conversation on Radio Free Enterprise, “Government Contracting Success” (31:59): https://radiofreeenterprise.com/government-contracting-success-with-moe-jafari/

LifeBlood: We talked about applying the lessons from corporate America to startup life, the importance of keeping lists and staying organized, how to think about and approach fundraising, and how to make it all work with Michelle Tinsley, CoFounder and COO of GoYellowBird, Investor, Director and Advisory Board Member.  Listen to learn how to be mindful of how you're utilizing your time and attention! For the Difference Making Tip, scan ahead to 22:08! You can learn more about Michelle at GoYellowBird.com, Twitter and LinkedIn. Learn more about Money Alignment Academy and bringing Financial Wellness to your organization.   We're honored to have been named one of the top podcasts for investing! We're on YouTube, check us out! George is honored to be included on Investopedia's list of the Top 100 Financial Advisors for 2020! Have George speak to your organization. You can learn more about the show at GeorgeGrombacher.com, Twitter, LinkedIn, Instagram and Facebook or contact George at Contact@GeorgeGrombacher.com.

Harley Davis, VP, Decision Management at IBM discusses the future of business automation and ways to use advancements in AI, machine learning and robotic process automation to automate the decision-making process. More so than ever before, agility matters, and operational decision management provides critical link to business agility. Host, Kevin Craine Do you want to be a guest? Do you want to be a sponsor?

On this show, we talked about the value of finding your purpose, why plans need to be fluid, how to align your decisions with your goals and values, and how to manage your emotions with Sanger Smith, BFA, APMA and Managing Partner of Clearfork Wealth Management.  Listen to learn why decision management could be more important than investment selection!  For the difference making tip, scan ahead to 22:46! You can learn more about Sanger at ClearforkWealth.com, Facebook, Instagram and LinkedIn. We’re honored to have been named one of the top podcasts for investing! We’re on YouTube, check us out! George is honored to be included on Investopedia's list of the Top 100 Financial Advisors for 2020! Have George speak to your organization. You can learn more about the show at GeorgeGrombacher.com, Twitter, LinkedIn, Instagram and Facebook or contact George at Contact@GeorgeGrombacher.com.

We have Ganesh Ramakrishnan talking about Hectic Corporate Job, Time Zones & Sleep. Ganesh Ramakrishnan is ManpowerGroup's Global Chief Technology Officer. ManpowerGroup is a Fortune 5oo Company. Ganesh came from Citigroup where he most recently was Managing Director, Head of Business Programs and Decision Management for the EMEA Consumer business segment. He is also a published author and a frequent speaker at industry conferences and universities, including London Business School. If you are in the corporate world, and wear poor sleep as a badge of honour, think again. Ganesh constantly moves through different time zones, and if you listen to this inspiring conversation, you'll see why Deepa thinks of him as the Planning Genie! Ganesh shares his wise words and actionable steps on how to manage a very hectic life as a highly successful executive! This episode is packed with deep personal information and profoundly specific protocols to get you started on supporting your sleep if you have a hectic corporate job that keeps moving your rhythm through different time zones. In this episode, we dive into:  Ganesh's story and journey to worldwide CTO of ManpowerGroup, a Fortune 500 company. In the corporate world, it is common to see people following a policy of “sleep when I am dead”. Across corporate work culture, sleep is low priority. Have there been times where Ganesh prioritised everything else over sleep? One of the major aspects of poor sleep quality in work culture is that of shift work. This population of shift workers have been researched multiple times looking at the impact of disrupted circadian rhythm. Does Ganesh ever have times where he messes up his circadian rhythm due to travel or stress? Poor sleep is often worn as a badge of honour in the corporate world and everywhere. How does Ganesh personally feel that times of poor sleep impacts his brain health, thinking and productivity? What are the common symptoms that come up when he's had poor sleep? What is Ganesh daily routine from wake up to sleep as he juggles this big role as ManpowerGroup's global CTO? Is it the same most days? What would Ganesh suggest as a daily routine for someone who is in the corporate world? How can they learn to balance between productivity and personal sleep care? Many businesses globally are waking up to the importance of sleep. Some have sofas in the office to catch a nap. With discovering that poor sleep impacts performance, productivity, absenteeism, turnover rates, profitability, safety, health care costs and mental health of employees, more and more companies need to prioritise sleep for employees. Have he ever found companies where you have worked bringing in some practices that improve employees sleep quality? Do you feel food served in companies play a role in poor sleep quality? What are his personal recommendations to busy executives and corporate employees for better sleep especially for those who shift through time zones? For more on Ganesh Ramakrishnan, you can follow him: Website: https://www.manpowergroup.com/about LinkedIn: https://www.linkedin.com/in/ganesh-ramakrishnan-b523092/ -For more on Deepa, The Sleep Whisperer, be sure to follow her on Instagram https://www.instagram.com/mysleepwhisperer/  and https://www.instagram.com/phytothrive_yogini/ and on Facebook https://www.facebook.com/groups/sleepwhisperer and you can also mail Deepa at deepa@phytothrive.com or find her at www.phytothrive.com and www.sleepwhisperer.pro

Tune in Now. “The Dream Machine” is something that sounds like a time-machine – a vehicle invented by the TIME TRAVELLER that allows him or her to travel through time. The Time Traveler may use it to remain in a fixed spatial position in relation to the Earth, but moves swiftly through time using control levers to control the rate of temporal acceleration, allowing him or her to see the world moving rapidly or slowly, similar to a video tape set to fast-foward and ultimately reaching to a period – whether past or the future. But, that idea is purely fictitious and experienced only in Hollywood movies.Taking some inspiration from that idea, Marketing Legend “Srinidhi Ranganathan” weaves his magic – yet again and this time has found gold. Dream Machine 1.0 is something like a tribute to Srinidhi's 8-9 years of research in the field of Artificial Intelligence and the course covers futuristic and innovative walkthroughs of never-before-heard tools that most never knew even existed – for that matter.Today's flurry of AI advancements wouldn't have been possible without the confluence of some mind-blowing factors that combined to create the right equation for AI growth: Natural Language Generation, Speech Recognition, Virtual Humans, Machine-Learning Tools, AI-Optimized Hardware, Decision Management, Deep Learning Platforms, Biometrics, Robotic Process Automation (RPA), Natural Language Processing (NLP), Mind-Cloning, Content Creation by Robots, Image Recognition and Digital Marketing Automation.Dream Machine 1.0 will help discover more and more futuristic innovative Artificial Intelligence (AI) technologies in these fields to propel your business and technology forward with the power of innovative AI.“The Dream Machine” is something that sounds like a time-machine – a vehicle invented by the TIME TRAVELLER that allows him or her to travel through time. The Time Traveler may use it to remain in a fixed spatial position in relation to the Earth, but moves swiftly through time using control levers to control the rate of temporal acceleration, allowing him or her to see the world moving rapidly or slowly, similar to a video tape set to fast-foward and ultimately reaching to a period – whether past or the future. But, that idea is purely fictitious and experienced only in Hollywood movies.Taking some inspiration from that idea, Marketing Legend “Srinidhi Ranganathan” weaves his magic – yet again and this time has found gold. Dream Machine 1.0 is something like a tribute to Srinidhi's 8-9 years of research in the field of Artificial Intelligence and the course covers futuristic and innovative walkthroughs of never-before-heard tools that most never knew even existed – for that matter.Today's flurry of AI advancements wouldn't have been possible without the confluence of some mind-blowing factors that combined to create the right equation for AI growth: Natural Language Generation, Speech Recognition, Virtual Humans, Machine-Learning Tools, AI-Optimized Hardware, Decision Management, Deep Learning Platforms, Biometrics, Robotic Process Automation (RPA), Natural Language Processing (NLP), Mind-Cloning, Content Creation by Robots, Image Recognition and Digital Marketing Automation. Dream Machine 1.0 will help discover more and more futuristic innovative Artificial Intelligence (AI) technologies in these fields to propel your business and technology forward with the power of innovative AI.Visit https://www.spreaker.com/show/digital-marketing-legend-leaks and listen to Legend's secretive podcast.Who is “Srinidhi Ranganathan”?Digital Marketing Legend "Srinidhi Ranganathan" is the Director of Digital Marketing at First Look Digital Marketing Solutions (India's First Artificial Intelligence Powered Digital Marketing company) located in Bangalore, India and is one of the top instructors in India who is teaching futuristic marketing-related courses on Udemy. He is a Technologist, Digital Marketing Coach, Author, and Video Creation Specialist with over 12+ years of experience and has worked at top companies in India. Having over 6 Lakh students on Udemy - he has facilitated digital marketing analysis and provided state-of-the-art marketing strategy ideas and tactical execution plans for top marketing companies in India including startups, SMB's and MNC's. This includes strategic brainstorming sessions, Artificial Intelligence-powered market analysis, market research related to digital performance, support of various AIDM marketing initiatives for new product and consumer promotional launches, etc.Srinidhi gained popularity through his unique, practical yet engaging training methodologies he utilizes to teach during the training sessions. Some of his training methods include gamified learning experiences conducted by virtual writing and teaching robots like "Aera 2.0" that prompts behavioural changes in students and bring forth a new kind of fascination among the crowd. These robots are virtual humans having super-intelligence capabilities. They can autonomously train anyone on topics ranging from ABC to Rocket Science, without human intervention.Srinidhi's passionate fans call him a "Digital Marketing Legend" and he's busy working on creating new virtual and humanoid robots to revolutionize education in India and the world.He is deemed to be an innovator in the field of Artificial Intelligence (AI) based Digital Marketing and is someone who has embraced many ideas and has created various environments in which team members are taught the required AI automation tools and resources to challenge the status quo, push boundaries and achieve super-extensive growth. His courses are a testament to where the future is actually heading.Legend's YouTube Channel:Full Free 11 Hours Digital Marketing Course - https://www.youtube.com/watch?v=-qJWb-Vtbhs&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=1Extract Billions of Email's (Email Marketing Course) - https://www.youtube.com/watch?v=WXLrWdf3f70&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=5&t=269sArtificial Intelligence in Digital Marketing (Full Guide for 2021) - https://www.youtube.com/watch?v=acSYPzX0gz8&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=4&t=1sCreate a Google-like Search Engine in Minutes - https://www.youtube.com/watch?v=kgWY4eVpHNo&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=9&t=86sEarn Money Blogging without writing a word in 2021 - https://www.youtube.com/watch?v=ZI6pY0YTHLc&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=6Mini-SEO Course 2021 - https://www.youtube.com/watch?v=PDPslvkQyPk&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=10&t=749sUltimate Graphic Design Course (Cloud Photo Editing of the Decade) - https://www.youtube.com/watch?v=jOZaRM2duFE&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=3WordPress CMS Full Course 2021 Edition - https://www.youtube.com/watch?v=HR8xRU1vus4&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=13&t=556sCreate a humanoid Robot Now (Secret Tutorial 2021) - https://www.youtube.com/watch?v=2hgljxLEezA&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=88&t=10sFree Mentorship in Artificial Intelligence (AI) Digital Marketing for 2021 - https://www.youtube.com/watch?v=ATuqwMU9kfs&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=11Social Media Extreme Hacks Secretive Tutorial 2021 - https://www.youtube.com/watch?v=K7_um4yfHkg&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=83Video Backlinks Course Tutorial to Skyrocket Viral Traffic - https://www.youtube.com/watch?v=RCN7a1oQKb8&list=PL7iVMyVUvAra2egy90W498ItgO3UUc-Tr&index=96

Today's interview is with Rob Walker, Vice President Decision Management and Analytics at Pegasystems and is responsible for the company's suite of predictive decisioning technologies. I had a chat with Rob at Pega's annual customer event: Pegaworld 2016 to find out more about what makes Pega different and a bit more about their analytics and decisioning technology, how it can be applied and how it can improve the customer experience. This interview follows on from my recent interview – Most personalisation initiatives fail to improve customer experience – Interview with Jan Jensen of CXense – and is number 184 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.

Opaque and transparent AI and the ethical implications for customer experience - Interview with Rob Walker, Vice President, Decision Management and Analytics at Pegasystems.

Relevance, personalization and what many firms are missing when it comes to GDPR - Interview with Dr. Rob Walker, Vice President, Decision Management and Analytics at Pegasystems, a leading provider of software for customer engagement and operational excellence. I spoke to Rob at Pegaworld, Pegasystems' customer event in Las Vegas in early June, where we talked about customer relevance, personalisation, artificial intelligence, GDPR and what firms should be focusing on in this era of constant change. This is the second of three interviews that I conducted at Pegaworld (like last year) so look out for the final one coming out in the next couple of weeks.

Becoming more empathetic can be hard. Pega's new AI-powered Customer Empathy Advisor aims to help - Interview with Rob Walker, Vice President Decision Management and Analytics at Pega. I caught up with Rob at Pega's recent customer event, Pegaworld, in Las Vegas and we grabbed a few minutes to talk about his keynote presentation, Pega's upcoming Customer Empathy Advisor, what empathy is and the value of being more empathetic in customer experience.

"It's not only what each customer is telling you, it's what ALL customers are telling you".  GBD81 We continue our focus on data and privacy for US and EU Cybersecurity Awareness Month (October 2019). This episode gives the inside track on getting real financial value from a better understanding of insights contained in the data that most people consider in a negative way. Marcia Tal outlines how to use Artificial Intelligence and Machine Learning to reveal unexpected opportunities in customer complaints. VISIT THE AICPA & CIMA CYBERSECURITY RESOURCE CENTRE.   GIVE FEEDBACK. How did you discover our podcast, where do you listen, and what would you like to hear more of? Finance pro or not, we'd love to know what you think. Email us here.   WE DISCUSS: * New understandings of how financial institutions can make better use of their customer data. * the predictive capabilities of enterprise data and advanced analytics. * How financial institutions can identify and implement new revenue generating opportunities and impact their P&L. * How to use Artificial Intelligence and Machine Learning to reveal unexpected opportunities in customer complaints. * Ways that accounting and finance professionals can go “beyond disruption” by leveraging individual customer information.   OUR GUEST Marcia Tal is the visionary of the PositivityTech Intelligent Platform: The Science of Transforming Negatives to Positives. The platform combines human insights and advanced technology to uncover and enable strategic growth opportunities hidden in customer complaints. With a background in consumer banking, Marcia has spent her career immersed in the intersection of voice of consumer and advanced analytics. As Citigroup’s former EVP of Decision Management, she built and ran a global function, bringing advanced analytic capabilities to 30 countries. Connect with her on LinkedIn.   RESOURCES * the PositivityTech® Intelligent Platform. * The AICPA & CIMA Cybersecurity Resource Centre   MORE ABOUT OUR PODCAST. The Voices. These conversations with expert guests are recorded by different members of the AICPA & CIMA team from our offices around the world. While the sound quality may vary, the insights will always be consistently useful. Hear more. Get our shows every week automatically and free. Share them easily with colleagues and friends by using the icons on your app or media player. Skill Up. Find related CPD/CPE resources at the AICPA Store and the CGMA Store. Connect. #GoBeyondDisruption @AICPANews @CIMA_News   SHARE WITH YOUR NETWORK. Know someone who'd enjoy this topic? Click on these links to share this episode with colleagues and friends. * Recommend it to your LinkedIn connections. * Send to Twitter. * Auto-share on your Facebook page. * Let someone know via email. ©2019 Association of International Certified Professional Accountants (AICPA & CIMA)

In this episode of Accelerate Business Transformation, we are joined by Jay Birchmeier. He explains what Decision Management software is, and how it can be leveraged to give your business an advantage over the competition.  Continuing with the theme of empowering your own business experts, Decision Management utilizes the rules and regulations of your industry and speeds up the decision points in your company's processes. The tools are simple enough that non-technical team members can be taught to manage the business rules. If you have questions about Decision Management after listening to our show, you can contact Jay at his email address (jay.birchmeier@apexbpm.com) or give him a call at (517)490-3303. #DecisionManagement #OperationalDecisionManager #Regulatory #Automation #BusinessRules Accelerate Business Transformation is the official podcast of Apex Process Consultants. ©2019.

Welcome to the 2019 Predictive Analytics World (PAW) Conference Series. Recorded live in Las Vegas, this series is bringing interviews straight to you from exhibitors and speakers at this year’s event. In this interview, host Jamin Brazil interviews James Taylor, CEO of Decision Management Solutions. Find James Online: Email: james@decisionmanagementsolutions.com LinkedIn Decision Management Solutions [00:02] My guest today is James Taylor.  We are live at Predictive Analytics World, Marketing Analytics World.  His business is Decision... [00:11]   Management Solutions. [00:14]   Got it.  You are chairing a track today.   [00:18]  Yeah, I’m monitoring the business track.  I’m kicking it off right after the keynotes, and then I’m monitoring it for the next couple of days. [00:24]   That’s great.  Obviously, you know who’s on the panel. [00:28] Yeah, there’s a panel; there’s a whole bunch of presenters.  It tends to be the ones who are not so much talking about how to build a predictive analytic model so much as how to use a predictive analytics model:  how to put it into production, how to get people to adopt it, what the challenges are, getting people to understand what a model does, and those non-modeling kinds of things.  [00:49] Which actually the better that goes, the bigger the lever of the model, right?  I mean...  [00:55]    Yeah, I’d go further.  I would say that if you...  There’s not difference between business value and analytic values.  If your analytic, however good it is, isn’t actually being used, then it has no value.  [01:05] That’s right, that’s right.  The ROI on that’s really easy to calculate.  Now, this is not your first show. [01:11]   No, I’ve been, I think, to every Predictive Analytics World.  I’ve been coming here a long time. I know Eric and the Rising Media folks well.  And it’s been fun to watch it grow and watch it change from really a very niche kind of show where’s there’s people from financial services and credit cards to one where all sorts of people are here.  It’s great. [01:31] Now, your business, tell us a little bit about what it is that you guys do. [01:34]  So, Decision Management Solutions focuses on companies that are really trying to automate decision-making.  So, there’s some high-volume transaction where it’s not obvious what to do. So, you have to decide what to do for each transaction.  And, obviously, that’s driving a lot of analytics. A lot of people what they want to do is they want to use machine learning, analytics, AI to make a better decision about these transactions, but they’re high enough volume that you can’t just show stuff to people and hope the people can handle the transaction, you got to automate it.  So we help build those automated systems, into which you can embed these kinds of analytic models.    [02:08] Do you have like a favorite project or ideal customer-type? [02:12] Uh, my favorite project probably is around like “next best offer, next best action” kinds of things.  If you’re a multi-line company, you’ve got lots of different products or your products have complex eligibility like insurance products, then it’s easy to say, “Oh, you should make the next best offer to this customer this moment in the customer journey.”  But actually, figuring out what that offer is – given what they already own, what they’re allowed to buy, which products go with which other products, what the rules are – is a non-trivial problem for most companies. And those systems tend to be more fun ‘cause they’re not as heavily regulated as some other decisions.  So you don’t have to worry about the law quite as much as you do; you have to worry a little but not a lot. The key concern is privacy but the kinds of systems we build don’t need to who you are, they just need to know things about you.   [02:57]     So, you’re not dealing with PII,

Two of the biggest buzzwords in customer experience are AI and empathy. But are the two concepts mutually exclusive, or can they be used together to create a harmonious customer experience? Dr. Rob Walker, Vice President Decision Management at Pegasystems, believes customer-facing AI initiatives can be programed to be empathetic. However, empathy is often lacking in customer interactions. It's difficult for customers to feel empathy from brands when they are being spammed, have to repeat themselves constantly or are forced into irrelevant conversations. The majority of modern customer interactions are driven by AI, and there is a need to add empathy to those conversations. In order to show empathy in the customer experience, Dr. Walker says brands must make every conversation one-to-one. Many companies fall into the trap of traditional marketing and send the same message to every customer, which often ends up with customers getting multiple messages from different departments of the same company. It's confusing and overwhelming. A one-to-one conversation focuses on the need of each individual instead of simply blasting them with the same message as everyone else. Another important principle is to take the customer's view. Companies need to put themselves in their customers' shoes and consider if their approach is appropriate or relevant. Just because a company can sell a customer something, should it? Understanding a customer's circumstance can quickly build and show empathy. Personal experiences naturally build more empathy. It's easier for customers to see empathy from a company when they interact with the brand one on one instead of just being part of the masses. AI plays a crucial role in identifying opportunities for a personalized approach. AI allows companies to target specific customers. It can decide the most relevant approach in real time that creates the most mutual value for customers. Instead of human employees having to guess their way through a conversation, AI makes it possible for companies to be more exact in their approach.   Combining AI and empathy to best connect with customers can require a culture shift in many companies. In a truly customer-centric organization, different departments won't compete with each other because they want to do what is best for the customer. Dr. Walker recommends operationalizing AI and empathy, but says that brands shouldn't look too far out because technology and ideas are moving quickly. AI is constantly changing and could soon infer empathy. For now, it is a powerful tool in creating personalized experiences that allow for more connection between customers and brands, which naturally builds more empathy.

Today we’re joined by Rob Walker, Vice President of Decision Management at Pegasystems. Rob joined us back in episode 127 to discuss “Hyperpersonalizing the customer experience.” Today, he’s back for a discussion about the role of empathy in AI systems. In our conversation, we dig into the role empathy plays in consumer-facing human-AI interactions, the differences between empathy and ethics, and a few examples of ways empathy should be considered when building enterprise AI systems. What do you think? Should empathy be a consideration in AI systems? If so, do any examples jump out for you of where and how it should be applied? I’d love to hear your thoughts on the topic! Feel free to shoot me a tweet at @samcharrington or leave a comment on the show notes page with your thoughts. Thanks to Pegasystems for sponsoring today's show! I'd like to invite you to join me at PegaWorld, the company’s annual digital transformation conference, which takes place this June in Las Vegas. To learn more about the conference or to register, visit pegaworld.com and use TWIML19 in the promo code field when you get there for $200 off. The complete show notes for this episode can be found at https://twimlai.com/talk/248.

Minter Dialogue Episode #313Dr Rob Walker is VP of Decision Management and Analytics at Pegasystems, #1 in software for customer engagement and digital process automation, working with large business worldwide to redefine customer engagement and providing proactive, AI-powered service for customer service. In this conversation with Rob, we discuss how AI is being implemented in business, where are some real use cases, the challenges of getting it right, especially when it comes to marketing automation and how to potentially increase empathy in our machines.Please send me your questions as an audio file (or normal email) to nminterdial@gmail.com; or you can find the show notes and comment on minterdial.com. If you liked the podcast, please take a moment to go over to iTunes to rate/review the podcast. Otherwise, you can find me @mdial on Twitter. Support the show (https://www.patreon.com/minterdial)

Episode 174 - Harley Davis, VP, Decision Management at IBM discusses the future of business automation and ways to use advancements in AI, machine learning and robotic process automation to automate the decision-making process. More so than ever before, agility matters, and operational decision management provides critical link to business agility. Listen for action items you can use immediately. Host, Kevin Craine Want to be a guest? Everyday-MBA.com/guest    

Requirements come in many shapes and sizes. They have demonstrated time and time again to improve the development time, quality and overall cost of a project. Projects that lack requirements quickly fall into many of the typical traps of common project failure. Listen to the podcast in where Bernard Coyne talks about how requirements improve the complete development life cycle along with the best practices of managing requirements effectively.

For this pre-Sapphire return of our semi-regular SAP BI podcast series, fellow SAP Mentor and co-host Vijay Vijayasankar and I talked with special guest James Taylor of Decision Management Solutions about some of the tougher BI questions SAP - or any other vendor for that matter - must tackle. During the 50 minute podcast, we move from a look at 4.0 to a discussion of the importance of business rules and the issues SAP needs to address with separate rules engines for operations and analytics (including two for operations, BRF Plus and NetWeaver BRM). We talk about why predictive analytics matter to companies, and why vendors struggle to deliver meaningful predictive analytics solutions. A lively discussion of the importance of unstructured data catches the three of us jousting a bit on the relative importance of text analytics versus other BI priorities. We veer into a HANA discussion before wisely saving most of that one for a different podcast down the road.