Podcasts about chief product

Nine months into her role as Chief Product and Technology Officer at Temenos, Barb Morgan is focused on a simple principle when it comes to product strategy: quality over quantity. "We want to build less, but build it better," Morgan said during a conversation at the Temenos Regional Forum Americas 2025 held May 28-30 in Miami. Temenos' approach centers on co-creating meaningful solutions with bank customers rather than rushing to market with multiple products. Morgan emphasized that the company is "really focused on making sure that whatever we put out there is meaningful," as the industry navigates what she calls the "AI hype curve." Morgan's insights reveal why many banks struggle with AI adoption despite the technology's promise. The real barriers aren't about computing power or algorithms — they're messier problems involving decades-old data systems that were never designed for AI and organizational cultures that haven't caught up to the pace of technological change. Her conversation also detailed Temenos' bet on bringing innovation closer to customers, such as through its new hub in Orlando designed for co-creation, and why the company is taking a strategic and deeply integrated approach to AI that enables banks to deploy AI-powered solutions faster and safer.

In today's episode, we have Carol Hamilton, Chief Product and Strategy Officer at Provenird. She discusses how AI-powered decisioning platforms are transforming risk management across financial services. She explores the critical balance financial institutions must strike between managing evolving risk threats and maintaining seamless customer experiences, a challenge that has become increasingly complex in today's uncertain macroeconomic environment. She explains how Provenir's platform helps organizations make intelligent decisions across the entire customer lifecycle, from onboarding and fraud prevention to collections, by orchestrating real-time data and AI to provide contextual insights that enable both risk mitigation and opportunity optimization. The conversation delves into key findings from Provenir's 2025 Global Risk Decisioning Survey, revealing that over half of respondents struggle with data integration, while 60% find it difficult to deploy and maintain risk models. Hamilton emphasizes how generative AI is being leveraged not just as a trend but to drive tangible outcomes, speeding up decision-making processes, enhancing model explainability, and analyzing unstructured data. Looking ahead, she describes 2025 as "the year of intelligent decisioning," where organizations can move beyond traditional rules-based systems to achieve the perfect contextual understanding needed for hyper-personalized customer interactions that unlock value while effectively managing risk.In this podcast you will learn:What Provenir does exactly.The types of risk decisions they help their customers make.The biggest pain points in risk management for financial institutions today.The different geographies where Provenir operates.Why they have focused on enterprise businesses.How they approach the tension between preventing fraud and seamless customer experiences.How their clients are managing risks in today's uncertain environment.The different types of simulations they can run inside their platform.How they are using generative AI in their decisioning engine.How their approach differs from others in the market.The purpose of their 2025 Global Risk Decisioning Survey.Some the of the core findings from the survey.How they help their clients deploy their risk decisioning models.How they are working with lenders with credit risk and detecting fraud.What they mean by calling 2025 the “year of intelligent decisioning.”How they approach product development given the different needs of their customers.What is next for Provenir.Connect with Fintech One-on-One: Tweet me @PeterRenton Connect with me on LinkedIn Find previous Fintech One-on-One episodes

Tarun Aleti (https://www.linkedin.com/in/tarun-aleti/) is the Co-Founder & Chief Product & Technology Officer at PartRunner, a last-mile logistics platform helping construction, HVAC, electrical, and industrial companies move big and bulky materials with ease. With operations across 12 Mexican states and headquarters in Austin, PartRunner is scaling fast through technology, strategic fleet partnerships, and a first-mover advantage.In this episode, Chris and Tarun discuss:Why the “Uber for logistics” model is working in MexicoHow to scale a last-mile delivery platform without owning any trucksWhat makes the big & bulky market so complex - and profitableThe operational lessons from serving 50+ routes per dayLinkedIn: https://www.linkedin.com/in/tarun-aleti/Website: https://logistics.partrunner.com/Maximize your marketing, close more clients, and amplify your AUM by following us on:Instagram: https://instagram.com/ultrahighnetworthclientsTikTok: https://tiktok.com/ultrahighnetworthclientsYouTube: https://www.youtube.com/@uhnwcFacebook: https://www.facebook.com/UHNWCPodcastTwitter: https://twitter.com/uhnwcpodcastiTunes: https://podcasts.apple.com/au/podcast/ultra-high-net-worth-clients-with-chris-brodhead/id1569041400Spotify: https://open.spotify.com/show/4Guqegm2CVqkcEfMSLPEDrWebsite: https://uhnwc.comWork with us: https://famousfounder.com/faDISCLAIMER: This content is provided by Chris Brodhead for the general public and general information purposes only. This content is not considered to be an offer to buy or sell any securities or investments. Investing involves the risk of loss and an investor should be prepared to bear potential losses. Investment should only be made after thorough review with your investment advisor considering all factors including personal goals, needs and risk tolerance.

Skating to where the puck will be? Not enough. In professional services, it's all about anticipating where your client—the skater—is headed next. But how do you stay ahead when clients start zigging, zagging, and getting slammed into strategic pivots? This episode of AI Knowhow tackles that challenge head-on. Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack how AI can empower service leaders to become true strategic navigators. They explore why staying close to clients, decoding digital breadcrumbs, and scaling the "trusted advisor" model are essential in today's AI-driven landscape. For our expert interview segment, Pete Buer sits down with Ardy Tripathy, AI lead at OpsCanvas, to explore how his team is using AI to automate infrastructure intelligently. Ardy shares a refreshingly honest rubric for evaluating AI use cases and explains how he turns high-potential features into real, verifiable products. All that PLUS Pete chats with Mohan about Meta's new AI assistant. Is it a friend or just surveillance dressed in chatbot clothing? They break down the privacy red flags and why Meta's approach is a cautionary tale for any business building customer-facing AI. Want to see your company's client intelligence in action? Visit Knownwell.com to learn how Knownwell helps professional service leaders move from reactive to proactive. Watch this episode on YouTube: https://youtu.be/jlZtX-u7HME 

Today, we're diving deep into one of the biggest challenges facing enterprises today: how do you innovate with AI while actually sleeping soundly at night?Our guest is Phillip Swan, Co-Founder and Chief Product & GTM Officer at Iridius, a company that's solving the trust equation in AI. If you've ever wondered how enterprises can move fast AND stay safe in the AI revolution, this conversation is for you.Want to learn more? Sign up for our online program today and learn how to develop and launch a successful Gen AI product! - https://genai.thinkific.com/courses/AI-LeaderGen AI for entrepreneurs and leaders: https://youtu.be/LaHMyhxGzuQ Thanks for watching AI and Humans: Invincible innovation Adi Mazor Kario, #1 Product, Design and AI Expert.https://www.invincibleinnovation.com/Invincible Innovation podcast: https://spoti.fi/3wzdBT1Invincible Innovation on Facebook: https://bit.ly/3xtwPt9Innovating Through Chaos Book: https://amzn.to/3gAVLbu Adi's LinkedIn: https://bit.ly/3vuAplA #AI #AIProduct #genAI #valuecreation #startup #Innovation #distruptiveInnovation #entreprenuer #business #leadership #innovation #innovationecosystem #startup #management #invincibleinnovation #openinnovation #cocreation #opportunities

It's In the News.. a look at the top headlines and stories in the diabetes community. This week's top stories: what is adaptive biobehavioral control for AID systems? Omnipod 5 launches iOS app with Dexcom G7 compatability and a comic book(?!), Tandem and Abbott announce new partnership, Katie Bone is back on American Ninja Warrior, and more! Find out more about Moms' Night Out  Please visit our Sponsors & Partners - they help make the show possible! Learn more about Gvoke Glucagon Gvoke HypoPen® (glucagon injection): Glucagon Injection For Very Low Blood Sugar (gvokeglucagon.com) Omnipod - Simplify Life Learn about Dexcom   Check out VIVI Cap to protect your insulin from extreme temperatures The best way to keep up with Stacey and the show is by signing up for our weekly newsletter: Sign up for our newsletter here Here's where to find us: Facebook (Group) Facebook (Page) Instagram Twitter Check out Stacey's books! Learn more about everything at our home page www.diabetes-connections.com  Reach out with questions or comments: info@diabetes-connections.com Episode transcription with links: Hello and welcome to Diabetes Connections In the News! I'm Stacey Simms and every other Friday I bring you a short episode with the top diabetes stories and headlines happening now. XX The American Diabetes Association Scientific Sessions kicks off in a week – we expect as always to get a lot of information! I'm not covering in person this year, but I'll bring you any big announcements. And we'll do a wrap up In the News the following week. -- XX UVA with something new.. technology that allows an artificial pancreas system to adapt to users' changing needs – and lets users adjust the settings – beyond what's commercially available now. They're calling this “adaptive biobehavioral control,” the technology helps fine-tune UVA's artificial pancreas every two weeks, giving users a virtual tool to test different ways to manage their blood sugar using their own data. In a six-month study, participants using the technology spent more time in a healthy blood-sugar range, rising from 72% to 77%, and saw a small but meaningful drop in their average blood-sugar levels. While automated insulin delivery systems help users better manage Type 1 diabetes, adaptive biobehavioral control technology is designed to improve blood-sugar control during the day, when fluctuations occur more frequently due to meals and physical activity. This new technology uses “digital twins,” computer models simulating how a person's body processes sugar. The models help the artificial pancreas keep up with changes in the user's body and habits and give users a way to interact with the system. For example, users can try different settings, like how much insulin is released overnight, using the simulation before applying them in real life. https://news.virginia.edu/content/uvas-artificial-pancreas-uses-digital-twin-tech-improve-diabetes-control XX Five years later after COVID-19 his the US, a new study shows that there is a connection with type 1 diabetes triggers. This is  new research from the University of Utah published in the journal ImmunoInformatics.   With T1D in particular, a COVID infection appears to trigger the immune system of certain people who have a prior susceptibility to the condition to subsequently develop T1D symptoms, the new study suggests.   University of Utah researchers hypothesize that COVID is leading to T1D diagnoses in a roundabout way as the virus presents the body with “molecular mimics,” or fragments of COVID proteins that bear an uncanny resemblance to those beta cell antigens.   When a person is infected with COVID, the immune system not only attacks fragments of the viral protein but also attacks fragments of beta cell antigens because they look so similar and get mistaken for each other, explains lead study author Julio Facelli, Ph.D., a distinguished professor of biomedical informatics at University of Utah Health in Salt Lake City. That means that in people who are already predisposed to T1D, there may be a simultaneous autoimmune reaction involving the destruction of healthy beta cells, spurring the onset of type 1 diabetes. Both 2022 and 2024 research indicates that there has been a significant increase in new onset type 1 diabetes following the start of the COVID pandemic. It's difficult to estimate just how many cases may have been triggered by COVID because numerous viruses, including rotavirus, measles, mumps, and rubella, can spark an autoimmune response that activates T1D, according to the 2022 research published in Immunology & Cell Biology.   Again, it's important to note that researchers don't believe a COVID infection is causing diabetes, but rather, triggering it, in the same way certain environmental factors are believed to trigger immune-mediated conditions like Crohn's and psoriasis. “   https://www.healthcentral.com/news/type-1-diabetes/how-covid-might-trigger-t1d XX Insulet announces the Omnipod® 5 App for iPhone is now compatible with the Dexcom G7. Eric Benjamin, Insulet Executive Vice President, Chief Product and Customer Experience Officer. “With the addition of the Dexcom G7 sensor to the Omnipod 5 App for iPhone, our U.S. customers have more choice with fewer devices to keep track of, making it easier than ever to manage their diabetes.” The Omnipod 5 App with Dexcom G7 and Dexcom G6 compatibility is now available for download on the Apple App Store. Switching to a new Omnipod 5 device will require you to go through First Time Setup again. Insulin delivery history from previous Pods will be lost when you switch to your new device and adaptivity will start over. Use this guide and video to help transfer your settings: Omnipod also announced a collaboration with Marvel.. on an original comic to celebrate representation for the diabetes community and empower people with diabetes to unleash their inner hero. “Dyasonic: Sound of Strength” features Omnya, who was recently diagnosed with type 1 diabetes, struggles with her management, and is prescribed an insulin pump. Omnya learns that when her glucose levels are in range she can take on anything, and anyone, and transforms into the comic's hero, Dyasonic! The hope is that readers will be able to see themselves overcoming these same challenges and break mental barriers to adopting technology with the potential for improved outcomes and quality of life. D'Spayre is a Marvel villain who preys on victims who are in despair, using their fear to strengthen himself—akin to the negative emotions that can come with diabetes. Insulet remains dedicated to advancing diabetes technology and improving the lives of people with diabetes. For more information, please visit https://www.omnipod.com/innovation. XX Tandem is the latest partner for Abbot's future Glucose-Ketone Sensor. New agreement to develop and commercialize integrated diabetes solutions that combine Abbott's future dual glucose-ketone sensor with Tandem's innovative insulin delivery systems to provide more options for people to manage their diabetes. The Abbott sensor, currently under development, will combine glucose and ketone sensing technology that aims to help people living with diabetes detect early ketone rise to avoid life-threatening diabetic ketoacidosis. Sequel Med Tech is also partnering with Abbott on this, as part of the twist pump, launching later this year. https://www.stocktitan.net/news/TNDM/tandem-diabetes-care-announces-agreement-with-abbott-for-integration-xl1vug3c0axy.html   XX New guidelines for the management of type 2 diabetes and prediabetes include tools clinicians can use to help patients stick to lifestyle interventions.   A panel of practitioners working in lifestyle medicine, including primary care physicians, cardiologists, endocrinologists, sleep experts, dietitians, and exercise medicine specialists, laid out six areas clinicians should help patients manage. These include sleep and stress, nutrition, physical activity, tobacco and alcohol, and social connection. The guidelines, released on June 10 by the American College of Lifestyle Medicine (ACLM), largely mirror lifestyle guidelines by the American Diabetes Association (ADA) but add specifics about how clinicians can help patients achieve their goals. Each patient should still receive tailored counseling, which may include medication   https://www.medscape.com/viewarticle/new-guidelines-shift-diabetes-care-toward-behavior-2025a1000fht XX Microplastics from a widely used biodegradable material can enter the metabolic cycle of bacteria and cells in the gut after being ingested, a new study has found. Researchers in China and the United States said the microplastics – from polylactic acid – were found to alter the gut metabolism and damage the gut barrier of mice.   They said this could potentially contribute to conditions like inflammatory bowel disease and diabetes. In recent years, microplastics have been found in human lungs, kidneys, blood, placenta and breast milk.   https://www.scmp.com/news/china/science/article/3313412/microplastics-biodegradable-material-may-be-linked-diabetes-study-finds XX ​​Over 19,000 cases of Dr Pepper Zero Sugar are being recalled after the cans were found to contain full-sugar soda, the U.S. Food and Drug Administration announced. The voluntary recall, initiated May 23, affects 12-pack and 24-pack cases of the 12-ounce aluminum cans that are labeled “Dr Pepper Zero Sugar.” Despite the label, the drinks inside contain the same amount of sugar found in regular Dr Pepper — about 39 grams per can — posing a health risk for people with diabetes or anyone needing to limit sugar intake. On Thursday, June 5, the FDA officially classified the recall as Class II, meaning the product “may cause temporary or medically reversible adverse health consequences." DR PEPPER ZERO SUGAR - 12 OZ, 12 PK DR PEPPER ZERO SUGAR - 12 OZ, 12 PK.  Amazon Consumers can identify the recalled cases by the product code, which is listed as  XXXXRS05165, and the "best by" date of Feb. 16, 2026   No other Dr Pepper products or batches of Dr Pepper Zero Sugar are part of the recall. https://people.com/dr-pepper-recall-sugar-found-in-zero-sugar-cans-11750981     XX A step forward for a device that uses breath to gather information about blood sugar. It's called Isaac, the company is PreEvnt, you wear it on a lanyard and breathe into it. The breathalyzer technology was developed in collaboration with the Integrated Nanosystems Development Institute at IU Indianapolis, and was inspired by diabetes alert dogs. "Our lab was able to successfully identify the specific molecules in breath that correlate with hypoglycemia, which is the 'scent' that diabetic alert dogs can detect," said Mangilal Agarwal, director of the Integrated Nanosystems Development Institute and a professor in the IU Luddy School of Informatics, Computing and Engineering at IU Indianapolis. Agarwal's lab is partnering with the IU School of Medicine to test and validate the effectiveness of the device in individuals with diabetes—an important next step on the path to wider commercialization. https://medicalxpress.com/news/2025-06-breathalyzer-device-diabetes.html#google_vignette XX Katie Bone is back on American Ninja Warrior! The youngest ever American Ninja Warrior Women's National winner, she injured her knee at Olympic Climbing Trials in 2023. This week, she was back on the show. She says: Katie Bone: It was incredible. I've not been able to compete for a few years, so getting to come back and hit a buzzer on my first chance back on the course felt really, really incredible; Very rewarding after everything I had to go through to get back there. XX  

You think you're delivering five-star service—but do your clients feel the same? In this episode of AI Knowhow, Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to tackle the thorny disconnect between service quality and client perception. They explore why perception often outweighs actual performance in professional services, and how leaders can use AI to measure, manage, and close that gap—at scale. Plus, in a clip from a recent Knownwell webinar, Pete Buer illustrates what a fully AI-powered client management operating system looks like—interconnected tools, real-time insights, and automated recommendations driving both efficiency and experience. All that PLUS Pete joins Mohan to unpack a revealing Duke University study that found AI users in the workplace are seen as less competent. Together, they discuss what leaders must do to publicly de-stigmatize AI use and foster a culture that values innovation over fear. From emotional signals in client conversations to proactive alerts on account risk, the future of client service is about more than delivery—it's about being felt. If your best work isn't recognized, does it even count? Watch this episode on YouTube: https://youtu.be/0w2CpPyEBMo  Sign up for Knownwell: www.knownwell.com 

Welcome to CPO Stories! In this new "podcast within a podcast", I'll be speaking to executive product leaders from the UK's biggest companies as well as up-and-coming stars of the future. I'll be digging into how they approach product management within their organisations, how they approached the leap into executive product leadership and trying to get some deep insights into how they view product management practices and culture. If you're a CPO and would like to come on, drop me a line! Or, forward this episode to your CPO and tell them you want them to come on

Welcome to RIMScast. Your host is Justin Smulison, Business Content Manager at RIMS, the Risk and Insurance Management Society.   Justin interviews John Baldwin of Discount Tire. Justin and John explore risk management topics, including Tire Safety Month, tire safety education of customers, and the tire selection tool he developed, Treadwell. John shares information about ongoing projects at Discount Tire and also his work on the board of the Tire Recycling Foundation. Listen to gain awareness of how tire selection can be a safety factor in your ERM program.   Key Takeaways: [:01] About RIMS and RIMScast. [:17] About this episode of RIMScast. Our guest is John Baldwin of Discount Tire. He's joining us for National Safety Month and National Tire Safety Month here in June 2025. We're going to learn about the risk tool that he developed at Discount Tire. [:49] RIMS-CRMP Workshops! The next RIMS-CRMP Exam Prep Workshop will be presented in conjunction with NAIT on June 10th and 11th. Register by June 9th. That course will be led by former RIMS President, Nowell Seaman. [1:11] Links to these courses can be found on the Certification Page of RIMS.org and through this episode's show notes. [1:18] Virtual Workshops! On June 12th, Pat Saporito will host “Managing Data for ERM”, and she will return on June 26th to present the very popular new course, “Generative AI for Risk Management”. [1:35] A link to the full schedule of virtual workshops can be found on the RIMS.org/education and RIMS.org/education/online-learning pages. A link is also in this episode's show notes. [1:47] We have a special new 12-week virtual workshop course, The Advanced Enterprise Risk Management (ERM) Certificate Program, instructed by James Lam, one of the most famous Chief Risk Officers in the world! [2:04] He will lead an intensive 12-week program, beginning July 16th, bi-weekly until September 2025. Registration closes on July 7th. [2:17] James will join us next week to discuss this program and his ERM philosophy. Check out the link in this episode's show notes and the Education page of RIMS.org. Register today before we reach virtual capacity! [2:33] On with the show! It's our first episode of June 2025. That means that it is National Safety Month here in the U.S. and also Tire Safety Month. I was delighted to book today's guest, John Baldwin, PhD. He is the Chief Product and Technical Officer of Discount Tire. [2:56] He developed a risk tool for Discount Tire called Treadwell. This is the company's personalized tire recommendation tool. [3:05] Treadwell utilizes extensive real-world testing data, including nearly a million tread depth measurements annually and evaluations of dozens of new tire models each year. [3:17] John is also a member of the Enterprise Risk Committee at Discount Tire, so we will also learn about his risk philosophies and his efforts to bolster sustainability when it comes to tires, tire manufacturing, and tire recycling. [3:33] Interview! John Baldwin, welcome to RIMScast! [3:52] John says risk management is like safety. You incorporate it in every decision you make. It's good to make it part of the daily oxygen. [4:10] John started consulting with Discount Tire in 2007 and became full-time in 2012. [4:25] John is a Senior Vice President and Chief Product and Technical Strategist. He's responsible for the fitment guide on the website. Discount Tire measures each vehicle it can and puts that in the fitment guide. [4:56] They consider product quality and performance. They test tires, wheels, and lug nuts, before offering them for sale. John's background is technical. [5:10] John is also in charge of sustainability and government affairs. [5:24] John has a bachelor's degree in chemistry and a PhD in polymer science, the study of plastics and rubber. He was at 3M for a lot of years working on filter media for filter masks, which had a resurgence 25 years after he left. [5:49] John went to automotive working in adhesives. He was hired by Ford. He was at Ford when the Ford Firestone recall happened. He got drafted onto the Root Cause Team, to find out what was going on with the tires because of his background. [6:08] John worked in advanced manufacturing on a cross-functional team. [6:22] John's advice to folks coming up in a company is “Saying No is career-limiting.” He had said No a lot, at the beginning of his career. When he started saying Yes, things changed. [6:38] Coming from the larger companies where he had worked, John says the vibe at family-owned Discount Tire is an entrepreneurial spirit. There's a lot less bureaucracy. You go talk to people to get things done. It's very comfortable for John. [6:58] John says Discount Tire is for everyone but the people who thrive here are more self-starting, think it out, and occasionally color outside the lines. It's nice. You learn a lot. [7:13] John has a small group of about 25 people. They are cohorts of the risk group. The risk group collects and manages thought processes and information. The people who own the risks have to take care of them. The risk group shares a framework for them to manage risks. [8:23] John is on the Enterprise Risk Committee. It's a group of the different functional areas, Technical Fitment, Real Estate, IT, Cybersecurity, Store Management, Product Quality, Legal, HR, and other areas from around the corporation represented. [8:52] The Enterprise Risk Committee is one level below the Steering Committee. They use a tool called Riskonnect. They analyze and bring the risks to the Steering Committee. Justin and John first connected through the last Riskonnect webinar! [9:46] There are technical issues in managing the stores, including customer safety. Customer safety is a founding philosophy at Discount Tire. Customer safety is the first consideration. [10:21] When John first came on board at Discount Tire, it was after the Firestone Tire recall and Discount Tire focused on tire quality. Everyone at Purchasing hated him for being “Dr. No.” He told them: Let's put a process together where we validate whom we're buying from. [10:51] He said, we validate the quality of the tires and wheels that we're buying and that frees you up. We could entertain buying from people we would never have entertained buying from because they meet our criteria. Suddenly, it goes from closing the box to expanding the box. [11:07] That's how we have to get people thinking. Once you have the process down, it unburdens you. It allows you to take more risks because you have a way of assessing what the risk is and doing something about it. [11:34] June is Tire Safety Month, promoted by the NHTSA. John is planning on a visit there next week. Tire Safety Month is an opportunity to engage and ask customers: Have you looked at your tires? Do you know what your air pressure is? Discount Tire does free air checks and fills. [12:20] One of the number one things for safety is making sure you have plenty of air in your tires. Most people don't think about it or check it. Talk with customers about tire tread depth and why there are treads. [12:54] Tire Safety Month is June because school is over and people will be taking road trips. Be aware of your tires. Check your air pressure and tread depth. The tread is essential for driving in rain or snow so you don't hydroplane and you can brake properly. Get your tires checked. [13:47] These things matter. There's a reason tires are designed the way they are. The public generally doesn't know. When John started working in tires he had no idea they came in different sizes. Everybody has a first day at work. [14:26] People generally don't change tires on their own, because you need a machine. [14:34] Plug Time! RIMS Webinars! On June 5th, Zywave joins us to discuss “Today's Escalating Risk Trajectory: What's the Cause and What's the Solution?”. [14:49] On June 17th, Origami Risk returns to present “Strategic Risk Financing in an Unstable Economy: Leveraging Technology for Efficiency and Cost Reduction”. [15:00] More webinars will be announced soon and added to the RIMS.org/Webinars page. Go there to register. Registration is complimentary for RIMS members. [15:11] Are you a summer intern and interested in learning more about career opportunities in the insurance industry? Are you based in the Greater Chicago area? If so, join Chicago RIMS in a free event sponsored by Origami Risk. [15:29] Students and insurance professionals will come together to explore the wide variety of career paths in insurance and the captive industry. This event will provide you with valuable insights into the industry and allow you to start building your network with peers in the area. [15:44] This is an opportunity to learn from industry experts and kickstart your career in insurance. Register at ChicagoRIMS.org and mark your calendar for this free event on July 10th at 3:30 p.m. at 222 N LaSalle, STE 2100 in Chicago, IL. [16:04] Let's Return to Our Conversation with John Baldwin of Discount Tire!  [16:23] John points out mistakes in tire safety and maintenance. Are you overloading your vehicle? If you pull a trailer, are you loading the trailer correctly? Are you overdriving your abilities in bad weather? It's not about going fast, it's about stopping fast and being able to steer. [16:57] Be mindful of the conditions around you and how other people are driving. Most people tend to overestimate their abilities, especially if they're not in those conditions often. [17:19] Fleet safety is another topic. You have to pay attention to the details. [18:10] Discount Tire is a large purchaser of tires. Tire salesmen came in and boasted about their tires and downplayed their competition's tires. Discount Tire didn't have a basis for pushing back so they hired a driver and started testing the tires. They got warranty information. [18:39] A year after Discount Tire started testing tires for internal information, Chief Strategy Officer Dave Ginsberg, a data scientist, joined Discount Tire. He was thinking of an algorithm to help people pick tires. John told him of the data they gathered to help Discount Tire pick tires. [19:10] Both Discount Tire and the consumers have the same problem, what to buy. There's a lot out there. David put together the math behind Treadwell, and John's team generated the data. It's based on what you drive, where you drive, and how you drive, on city roads or a highway. [19:48] Not every car is a commuter. Some people just drive on the weekend. On different cars, different trim levels come with different tire sizes and wheel sizes. A key issue is what mileage you can expect. Discount Tire does free rotations. That gives them data on how long a tire lasts. [20:41] Discount Tire tests in winter and rain. They also test worn tires that they've buffed down to 4/32nds and test them in the wet. Tires are only new for the first couple thousand miles. Then various changes occur in how your tires perform over time. [21:11] So that's what we're trying to get at with people. We've changed a lot about how the tire industry's looking and talking about that, all for the customer, to relay to you how this is going to work over the life of your tire. [21:26] There are annual evaluations of over 75 new tire models each year. When Cooper was bought by Goodyear, the track Discount Tire was using for testing became redundant for Goodyear, so Discount Tire purchased it. They have a third-party test for them. [22:16] John tells tire manufacturers that Discount Tire uses Treadwell internally when talking about what tires to buy. It's the same version and data that consumers see. It's a unique tool. [22:58] There were some other sellers doing testing. Tire Rack was one of them. Discount Tire bought Tire Rack at the beginning of '22. They continue to do testing. Tire Rack is for the in-depth enthusiast. [24:08] Discount Tire is for the consumer who needs a tire but doesn't know a lot about tires, doesn't have a lot of time, and doesn't want to get ripped off. There's a lot of technical data. Discount Tire Treadwell quickly boils it down to suggest which tire the customer should buy. [24:18] Another point about Treadwell is that it has nothing to do with the cost of the tire or how much money Discount Tire makes from the sale. It's about the performance of the tire. It encourages the customer to look down the list for the diamond in the rough. It's a good tool. [24:49] The tire manufacturers have looked at the tool and said they want to win at Treadwell. It's impossible to do. The local weather affects the algorithm. Chances are, a good tire in Arizona is not a good tire in Minnesota because of the weather. Treadwell is objective. [25:31] Treadwell took two years to launch from conception. They had to get enough data from the stores in the field and enough testing to launch a small subset of tires. Now, they have almost every tire tested or it's on the list to get tested. When a new tire comes, they test it. [26:16] One of the things Discount Tire found is that it took some time after launch for the store managers to buy into using it with customers. They didn't understand it was a real tool. [26:40] In the last year or so, Discount Tire has started taking store managers through Treadwell to be tire evaluators for a day, testing at the track. They get a T-shirt, The Treadwell Experience. It has been game-changing. The tool has been embraced internally. [27:32] One of the store managers said Treadwell is like having a test track behind every store. [27:41] Plug Time! The very first RIMS Texas Regional Conference will be held from August 4th through the 6th in San Antonio at the Henry B. González Convention Center. Early Bird Registration is now open through June 7th. Save up to 20% on a Full-Conference Pass. [28:03] Hotel cut-off for the discounted rate is available through July 7th. The full Conference Agenda is now live so you can start planning your experience. Don't miss the post-conference workshop, the RIMS-CRMP Exam Prep Course, available onsite. [28:19] Also register by June 7th for your Early Bird Registration and save $200. Any chapter member can attend and anyone who is not a RIMS member has to email RIMStexas@RIMS.org to request a unique registration code. Links are in this episode's show notes. [28:39] You can also visit the Events Page of RIMS.org for more information. We look forward to seeing you in Texas! [28:47] About the Spencer Educational Foundation's Grants program. Spencer's goal to help build a talent pipeline of risk management and insurance professionals is achieved, in part, by its collaboration with risk management and insurance educators across the U.S. and Canada. [29:04] Since 2010, Spencer has awarded over $3.3 million in General Grants to support over 130 student-centered experiential learning initiatives at universities and RMI non-profits. Spencer's 2026 application process is now open through July 30th, 2025. [29:25] General Grant awardees are typically notified at the end of October. Learn more about Spencer's General Grants through the Programs tab of SpencerEd.org. [29:35] Let's Return to the Conclusion of My Interview with Discount Tire's John Baldwin! [30:01] Discount Tire tests rolling resistance; how much fuel or energy per mile one tire absorbs, vs. another tire. Tires that roll easier don't take as much fuel. With battery vehicles, range is a big deal. Tire rolling resistance ranking for electric vehicles is incorporated into the algorithm. [30:47] If you have the same tire, size, construction, and everything, one on a gas vehicle and one on an electric vehicle, there is typically 10 to 15% faster wear on the battery vehicle because of the weight and a little bit of the torque. They factor the car in for the mileage estimation. [31:15] Noise becomes more of a consideration with electric vehicles because there's no engine noise. The whirring noise electric cars make is added so they're not completely silent. [31:49] Amazon made a big commitment to electric vehicles with Rivian. A lot of Uber drivers are starting to use Model 3 vehicles. There is a trend toward hybrid gas/electric vehicles. [32:41] Treadwell is testing off-road tires. If you take a truck out in the mud, you want a tire that works in the mud and rocks. Treadwell just expanded into testing winter tires. [33:27] Discount Tire is thinking about working with Tire Rack to rank summer tires and more. [33:52] John is on the Board of Directors of the Tire Recycling Foundation. The foundation is jointly put together through the United States Tire Manufacturing Association and also the Tire Industry Association, the retailers. [34:17] We need to find more recycling uses for tires. Twenty percent of scrap tires that come off today are landfilled. Thirty percent are burned in kilns. Fifteen percent are sold used. Used tires are not optimized for safety. [34:51] Is there a way to recycle these tires back into tires rubber-modified asphalt, or mats? There are so many other things you can do with tires besides burning them and burying them. [35:12] To go into asphalt, tires are ground up and then added to the mix. It's a different process, which when done right, provides a quieter surface with a better grip and it lasts longer. It's a good use of tires and would take care of the scrap tire problem. [35:37] Being in the Tire Recycling Foundation complements John's job at Discount Tire. How to recycle tires has been a problem in the U.S. tire industry for 100 years. [36:34] Municipalities sometimes have a Waste Date to drop off your hazardous waste. Instead of taking it there, you can bring it to a Discount Tire or a competitor. Then it will be recycled. [38:04] People can go to TireRecyclingFoundation.org for more information. It's a broad-based coalition. [38:59] John, it has been a real pleasure to speak with you. It's been illuminating. I'm glad that we're shining a lot on how important tires are to our daily lives and the supply chain. I don't know that we've ever done an episode devoted to tires! This is super cool for us at RIMS! [39:22] Special thanks again to John Baldwin of Discount Tire for joining us. [39:26] I've got links in this episode's show notes for information about Treadwell, the Tire Recycling Foundation, and Discount Tire's appearance on the RIMS Riskonnect on April 24th, 2025 webinar, “Better Together: The Marriage of Insurable Risk and Business Continuity”. [39:46] Plug Time! You can sponsor a RIMScast episode for this, our weekly show, or a dedicated episode. Links to sponsored episodes are in the show notes. [40:13] RIMScast has a global audience of risk and insurance professionals, legal professionals, students, business leaders, C-Suite executives, and more. Let's collaborate and help you reach them! Contact pd@rims.org for more information. [40:32] Become a RIMS member and get access to the tools, thought leadership, and network you need to succeed. Visit RIMS.org/membership or email membershipdept@RIMS.org for more information. [40:49] Risk Knowledge is the RIMS searchable content library that provides relevant information for today's risk professionals. Materials include RIMS executive reports, survey findings, contributed articles, industry research, benchmarking data, and more. [41:05] For the best reporting on the profession of risk management, read Risk Management Magazine at RMMagazine.com. It is written and published by the best minds in risk management. [41:19] Justin Smulison is the Business Content Manager at RIMS. You can email Justin at Content@RIMS.org. [41:27] Thank you all for your continued support and engagement on social media channels! We appreciate all your kind words. Listen every week! Stay safe!   Links: RIMS Texas Regional 2025 — August 4‒6 | Advance registration rates are now open. RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Risk Management magazine RIMS Now The Strategic and Enterprise Risk Center Spencer Educational Foundation — General Grants 2026 — Application Deadline July 30, 2025 RIMS-CRMP Advanced Enterprise Risk Management (ERM) Certificate Program — Featuring Instructor James Lam! Register by July 7. | Bi-weekly course begins July 16. Tire Safety Month — NHTSA The Tire Recycling Foundation “All About Treadwell” — John Baldwin Interview “Better Together: The Marriage of Insurable Risk and Business Continuity” — A RIMS Webinar, Sponsored by Riskonnect and featuring Discount Tire (April 24, 2025) RIMS Webinars: RIMS.org/Webinars “Today's Escalating Risk Trajectory: What's the Cause & What's the Solution?” | Sponsored by Zywave | June 5, 2025 “Strategic Risk Financing in an Unstable Economy: Leveraging Technology for Efficiency and Cost Reduction” | Sponsored by Origami Risk | June 17, 2025   Upcoming RIMS-CRMP Prep Virtual Workshops: RIMS-CRMP Exam Prep Virtual Workshop — June 10‒11, 2025 | Presented by RIMS and NAIT Full RIMS-CRMP Prep Course Schedule “Managing Data for ERM” | June 12 | Instructor: Pat Saporito  “Generative AI for Risk Management” | June 26 | Instructor: Pat Saporito See the full calendar of RIMS Virtual Workshops RIMS-CRMP Prep Workshops   Related RIMScast Episodes: “Company Safety and RIMS Chapter Leadership with Tamieka Weeks” “Safety and Preparedness in 2024 with National Safety Council CEO Lorraine Martin” “Traffic Awareness with Carol Fritzsche of Subaru of America” “Fleet Safety with NETS Executive Director Susan Gillies-Hipp” (2022)   Sponsored RIMScast Episodes: “The New Reality of Risk Engineering: From Code Compliance to Resilience” | Sponsored by AXA XL (New!) “Change Management: AI's Role in Loss Control and Property Insurance” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Demystifying Multinational Fronting Insurance Programs” | Sponsored by Zurich “Understanding Third-Party Litigation Funding” | Sponsored by Zurich “What Risk Managers Can Learn From School Shootings” | Sponsored by Merrill Herzog “Simplifying the Challenges of OSHA Recordkeeping” | Sponsored by Medcor “Risk Management in a Changing World: A Deep Dive into AXA's 2024 Future Risks Report” | Sponsored by AXA XL “How Insurance Builds Resilience Against An Active Assailant Attack” | Sponsored by Merrill Herzog “Third-Party and Cyber Risk Management Tips” | Sponsored by Alliant “RMIS Innovation with Archer” | Sponsored by Archer “Navigating Commercial Property Risks with Captives” | Sponsored by Zurich “Breaking Down Silos: AXA XL's New Approach to Casualty Insurance” | Sponsored by AXA XL “Weathering Today's Property Claims Management Challenges” | Sponsored by AXA XL “Storm Prep 2024: The Growing Impact of Convective Storms and Hail” | Sponsored by Global Risk Consultants, a TÜV SÜD Company “Partnering Against Cyberrisk” | Sponsored by AXA XL “Harnessing the Power of Data and Analytics for Effective Risk Management” | Sponsored by Marsh “Accident Prevention — The Winning Formula For Construction and Insurance” | Sponsored by Otoos “Platinum Protection: Underwriting and Risk Engineering's Role in Protecting Commercial Properties” | Sponsored by AXA XL “Elevating RMIS — The Archer Way” | Sponsored by Archer   RIMS Publications, Content, and Links: RIMS Membership — Whether you are a new member or need to transition, be a part of the global risk management community! RIMS Virtual Workshops On-Demand Webinars RIMS-Certified Risk Management Professional (RIMS-CRMP) RISK PAC | RIMS Advocacy RIMS Strategic & Enterprise Risk Center RIMS-CRMP Stories — Featuring RIMS President Kristen Peed!   RIMS Events, Education, and Services: RIMS Risk Maturity Model®   Sponsor RIMScast: Contact sales@rims.org or pd@rims.org for more information.   Want to Learn More? Keep up with the podcast on RIMS.org, and listen on Spotify and Apple Podcasts.   Have a question or suggestion? Email: Content@rims.org.   Join the Conversation! Follow @RIMSorg on Facebook, Twitter, and LinkedIn.   About our guest: John M Baldwin, PhD, Chief Product & Technical Officer, Discount Tire   Production and engineering provided by Podfly.  

Mark Polyak, Chief Product and Technology Officer at MINT.ai, says that embedding agents is transforming every step of the advertising resource management process. He explains how his background in counterterrorism helps shape his approach to AI and data integration today. Plus, he shares how MINT.ai is using multi-agent systems, synthetic data, and emerging protocols like MCP to help marketers do their jobs better. For Further Reading:Learn more about MINT.ai: https://www.mint.ai/Building Effective Agents (Anthropic): https://www.anthropic.com/engineering/building-effective-agents Listen on your favorite podcast app: https://pod.link/1715735755

Do you want to know how AI can solve real-world challenges and drive business growth? This interview takes you behind the scenes, revealing the workflow between developers, legal partners, and the tech team. Uncover the challenges faced in prompt engineering and verifying AI output. The discussion also delves into the experimental nature of AI development in Python, contrasting it with traditional application development. Explore the unique balance between the human element and AI within their application and gain valuable perspectives on the true worth of investing in AI.In this episode, we sit down with Jonathan Poulter, Chief Product & Technology Officer at Verifi and Anna Samborowska, Business Partner for Financial Services Practice at Future Processing, to explore the fascinating journey of integrating AI and its impact on modern business. Enjoy the discussion!

In this episode Patrick and Shelli talk with Firasat Hussain, the Chief Product and Technology Officer at SnapCare. Firasat shares his 25-year journey through various technology leadership roles at companies like Ticketmaster, Orbitz, and RR Donnelley, emphasizing the significance of thoughtful leadership and iterative innovation. He describes his transition to SnapCare, where he is leading the integration of new AI tools and modern tech stacks to transform healthcare staffing. The discussion delves into Firasat's leadership philosophies, the importance of trust and influence over demands, and his commitment to growth and learning, both personally and professionally.(00:00) Welcome to Firasat Hussain, CPTO at SnapCare(01:23) From Accounting to Technology: Firasat's Early Career(04:32) Transition to Healthcare Tech: Joining SnapCare(05:26) The Role of Technology in Healthcare Staffing(07:11) Personal Insights: Leadership and Growth(12:03) The Importance of Travel and Broader Perspectives(14:41) SnapCare's Mission and Operations(20:13) Balancing Leadership in Work and Family Life(24:18) The Power of Trust and Kindness Over Demands(27:07) Building Trust Through Honest Conversations(30:05) The Importance of Active Listening(32:23) Establishing Priorities and Reducing Cognitive Overload(37:59) Reflecting on Personal and Professional Growth(41:50) Final ThoughtsFirasat Hussain is the Chief Product and Technology Officer at SnapCare, a technology-driven healthcare staffing firm. His 25+ year career has spanned varied industries and organizations at a range of stages, from established global tech firms to promising startups. He was Chief Technology Officer at arrivia, VP of Software Engineering at Ticketmaster, and VP of Enterprise Architecture at RR Donnelley. He spent 10 years growing and leading at Orbitz Worldwide, with six years as Director of Hotel Product Development. He launched his early career at Cysive and Oracle.If you'd like to receive new episodes as they're published, please subscribe to Innovation and the Digital Enterprise in Apple Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.

What if your product design didn't start with form or function, but with price? That's how IKEA has built one of the most beloved and iconic retail brands in the world. In this episode of Building One, Tomer Cohen sits down with Fredrika Inger, IKEA's Chief Product and Commercial Officer, to explore how IKEA creates affordable, high-quality products at scale. With more than two decades at IKEA, Fredrika has seen the business from all sides: materials sourcing, supply chain logistics, store experience, and now the full product range. She reveals the behind-the-scenes process that powers IKEA's approach to innovation, design, and customer experience. Fredrika shares how IKEA: Begins product design by setting a target price first, and reverse engineers from there Uses in-home research to understand how people really live and what problems they need solved Builds immersive retail experiences by showcasing full living solutions, not just furniture Leverages the five pillars of democratic design: function, form, quality, sustainability, and low price Continuously improves product assembly to simplify the customer experience and support circular design Balances global scale with hyper-local customer insights to stay relevant across 60+ countries This episode is a deep dive into product thinking at scale: how IKEA delivers design-driven, experience-rich, affordable solutions to millions, while staying relentlessly focused on real-life needs. Follow Fredrika Inger on LinkedIn. Follow Tomer Cohen on LinkedIn and check out his newsletter, Building LinkedIn.

The buzz is deafening—every company is now an AI company...or are they? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack whether the AI revolution is as widespread as the hype suggests. They explore what it really means to be an “AI company,” why adoption is uneven across industries, and how leaders can move beyond experimentation toward meaningful AI integration. Pete Buer sits down with Max Gabriel, CEO of Augmented AI, in the first of a two-part interview exploring why AI is poised to disrupt the software world. Max breaks down how the rise of AI agents signals a seismic shift in the SaaS model, what vertical AI solutions mean for enterprise strategy, and why organizations must rethink their technology stack from the ground up. In our ‘AI in the Wild' segment, Pete and Mohan discuss Apple's revelation that Google searches on Safari have declined for the first time in 20 years—a signal that AI-powered search tools may be eroding Google's long-held dominance. What does this mean for how businesses approach marketing, SEO, and information discovery? Also, don't miss Courtney and Pete's upcoming webinar on May 22nd at noon Eastern: “Master Client Success with AI.” Learn how professional services firms can implement AI-powered client management systems to drive retention and growth. Register now at knownwell.com/masterclientsuccess. Watch this episode on YouTube: https://youtu.be/0h9TXvdKZPc 

This episode explores:Expanding remits for supply chain leaders and the value they deliver. (1:17)How organizational structure underpins these new remits, and Ralph Lauren's philosophy on this structure. (5:08)Talent opportunities borne from expanded remits for supply chain talent and leadership. (8:35)Technology's role in expanding supply chain's remit. (11:44)Actionable advice for supply chain leaders of tomorrow. (16:33)Supply Chain Podcast host Thomas O'Connor discusses the evolving role supply chain leaders play in their businesses with Halide Alagöz, chief product and merchandising officer (including supply chain) for Ralph Lauren. They explore Halide's unique career path and role at Ralph Lauren offer insight into changing expectations and growth opportunities for supply chain leaders, as well as how Ralph Lauren's organizational approaches to talent and technology helped uncover them. Thomas and Halide close the show with recommendations for supply chain leaders of the future, and how they can use these lesions to evolve.Gartner clients interested in finding out more about this topic can access the following: Supply Chain Executive Report: Radically Rethinking ReorganizationExecutive FastStart™ for CSCOs: How to Build Relationships and Personal BrandAbout the GuestHalide Alagöz is the Chief Product and Merchandising Officer of Ralph Lauren Corporation. She is responsible for the end-to-end product life cycle as leader of the company's Polo, RRL and Lauren brand teams and the Brand Image and Purple Label Merchandising teams. Halide additionally drives innovation and execution – from development through sourcing – of all products across the Ralph Lauren portfolio.Prior to joining Ralph Lauren, Halide was with H&M Corporation for 18 years, most recently in Hong Kong as the Head of Purchasing. During her tenure with H&M, Halide was responsible for various regional and global supply chain operations in Hong Kong, China, Bangladesh, and in her native country, Turkey.Halide also serves on the board of directors of the American Apparel & Footwear Association since April 2018 and was confirmed as its vice chair for its 2024-2025 term in March 2024. Halide earned both her bachelor's degree in industrial engineering and her master's degree in engineering management from Istanbul Technical University.

In this episode of The Marketing Intelligence Show, Aleksander Cardwell, Director of Product Marketing at Supermetrics, chats with Matt Simmonds, Supermetrics' Chief Product and Technology Officer. They explore key findings from the 2025 Marketing Data Report—like the 230% increase in data volumes since 2020—and unpack what it all means for marketing leaders.You'll learn:Why bi-directional data connectivity is the new normalThe truth about composable CDPs and who they're really forHow to choose the right measurement model, from MMM to incrementalityWhat's hype and what's real when it comes to AI in marketingHow marketers can build a flexible, composable tech stackIf you're grappling with complexity, overwhelmed by AI promises, or unsure where to go next with your marketing data—this one's for you.Get the 2025 Marketing Data Report: https://discover.supermetrics.com/marketing-data-report-2025/

Send me a messageUPDATE: Since recording this episode JF has informed me he's no longer working with Pendulum.AI is everywhere right now, but is it actually helping supply chain leaders make smarter, more sustainable decisions?In this episode of the Sustainable Supply Chain podcast, I'm joined by JF Gagné, Chief Product and Strategy Officer at Pendulum, who's spent over two decades building AI systems that do more than just spit out forecasts. JF shares how generative AI can integrate data across the enterprise to drive contextual, collaborative decisions - helping businesses manage risk, cut waste, and improve sustainability outcomes.We dig into:Why traditional supply chain planning systems are too rigid for today's volatile environmentHow AI can move from giving “perfect outputs” to helping teams reach consensus and make informed trade-offsPractical examples of using AI to reduce carbon emissions, track forced labour risk, and optimise inventoryWhat most companies get wrong when implementing AI in supply chainsWhy continuous risk assessment, not just better forecasting, is key to agility and resilienceJF also offers a blunt reality check: the world we built our supply chains in no longer exists. If we keep treating today's disruptions as isolated events, we're planning for a past that's not coming back.Whether you're piloting AI projects or just trying to get a handle on growing ESG requirements, this episode will help you think more critically about what real innovation in supply chains should look like.

DHS Secretary Kristi Noem justifies budget cuts in her RSAC keynote. The EFF pens an open letter to Trump backing Chris Krebs. Scattered Spider is credited with the Marks & Spencer cyberattack. Researchers discover a critical flaw in Apple's AirPlay protocol. The latest CISA advisories. On our Industry Voices segment, we are joined by Neil Gad, Chief Product and Technology Officer at RealVNC, who is discussing a security-first approach in remote access software development. What do you call an AI chatbot that finished at the bottom of its class in med school? Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest On our Industry Voices segment, we are joined by Neil Gad, Chief Product and Technology Officer at RealVNC, who is discussing a security-first approach in remote access software development. Kevin on the Street Joining us this week from RSAC 2025, we have our partner Kevin Magee, Global Director of Cybersecurity Startups at Microsoft for Startups. Stay tuned to the CyberWire Daily podcast for “Kevin on the Street” updates on all things RSAC 2025 from Kevin all week. Today Kevin is joined by Ryan Lasmaili Co-Founder and CEO of Vaultree and Stan Golubchik CEO and co-founder of Contraforce, here are their conversations. You can also catch Kevin on our Microsoft for Startups⁠ Spotlight, brought to you by N2K CyberWire and Microsoft, where we shine a light on innovation, ambition, and the tech trailblazers building the future right from the startup trenches. Kevin and Dave talk with startup veteran and Cygenta co-founder FC about making the leap from hacker to entrepreneur, then speak with three Microsoft for Startups members: Matthew Chiodi⁠ of ⁠Cerby⁠, ⁠Travis Howerton⁠ of ⁠RegScale⁠, and ⁠Karl Mattson⁠ of ⁠Endor Labs⁠. Whether you are building your own startup or just love a good innovation story, https://explore.thecyberwire.com/microsoft-for-startups. Selected Reading DHS Secretary Noem: CISA needs to get back to ‘core mission' (CyberScoop) Noem calls for reauthorization of cyberthreat information sharing law during RSA keynote (The Record) Cyber experts, Democrats urge Trump administration not to break up cyber coordination in State reorg (CyberScoop) Infosec pros rally against Trump's attack on Chris Krebs (The Register) Scattered Spider Suspected in Major M&S Cyberattack (Hackread) AirPlay Zero-Click RCE Vulnerability Enables Remote Device Takeover via Wi-Fi (Cyber Security News) CISA Adds One Known Exploited Vulnerability to Catalog (CISA) CISA Releases Three Industrial Control Systems Advisories (CISA) Instagram's AI Chatbots Lie About Being Licensed Therapists  (404 Media) Share your feedback. We want to ensure that you are getting the most out of the podcast. Please take a few minutes to share your thoughts with us by completing our brief listener survey as we continually work to improve the show.  Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

Is it really possible to eliminate client churn in professional services? Knownwell's CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao dive deep into the myths surrounding unavoidable churn and why too many companies accept it as inevitable. They challenge this mindset, exploring how AI-driven insights can shift businesses from resignation to proactive client retention strategies. Special guest Peter Kang, co-founder of Barrel Holdings, joins Pete Buer for a revealing conversation about "silent churn" — when clients slip away without warning. Kang shares how systems thinking, deeper client engagement, and recognizing early warning signs are key to building resilient agency relationships. And why when you start to hear, "All is good" over and over, alarm bells should start going off in your head.  In "AI in the Wild," Pete Buer breaks down new research from the Pew Research Center highlighting the gap between public and expert perceptions of AI's future — and what it means for businesses today. Ready to rethink your churn strategy? Visit www.knownwell.com to see how Knownwell's AI platform can help you keep more of the clients you've already earned. Watch this episode on YouTube: https://youtu.be/_KKLpnZsU0o 

Daniel Lereya, the Chief Product and Technology Officer at monday.com, shares how he and his team realized they were being outpaced by competitors and how that realization completely transformed how they operate and allowed them to build a global powerhouse, doing over $1 billion in ARR, with 245,000 customers worldwide.What you'll learn:1. How they used seemingly impossible goals, like building 25 new features in one month, to unlock bigger thinking on their team2. How sharing real-time metrics with the entire company—even during interviews—created a culture of accountability and alignment3. How focusing on impact, rather than just shipping features, has transformed the company's culture4. The story behind monday.com's decision to launch five new products simultaneously and how it redefined their market positioning5. How they use “traps” (timeboxed deadlines) to drive focus, avoid scope creep, and deliver faster6. Daniel's personal journey of navigating impostor syndrome and scaling challenges, and the mental models he uses to stay grounded and effective—Brought to you by:• Enterpret—Transform customer feedback into product growth• Airtable ProductCentral—Launch to new heights with a unified system for product development• Vanta—Automate compliance. Simplify security—Where to find Daniel Lereya:• LinkedIn: https://www.linkedin.com/in/daniel-lereya-aa487646/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Daniel and monday.com(04:20) The pivotal moment: competitors shipping faster(08:50) Setting ambitious goals(17:44) Focusing on impact rather than features(27:07) Transforming your product quarterly(32:07) Scaling monday.com: challenges and strategies(39:14) How monday.com maintains transparency as a public company(45:40) The importance of taking risks(51:02) Counterintuitive lessons in product development(54:33) The value of timeboxing and deadlines(57:28) Embracing user feedback(59:54) Adapting leadership styles(01:04:43) Personal reflections on leadership(01:10:41) Handling crises and strategic planning(01:17:28) The role of AI in work and personal life(01:22:13) Final thoughts and lightning round—Referenced:• Monday.com: https://monday.com/• The basics of a monday.com board: https://support.monday.com/hc/en-us/articles/115005317249-The-basics-of-a-board• Eran Zinman on LinkedIn: https://www.linkedin.com/in/eranzinman/• Roy Mann on LinkedIn: https://www.linkedin.com/in/manroy/• Tal Harari on LinkedIn: https://www.linkedin.com/in/tal-harari-a2515215/• Four-minute mile: https://en.wikipedia.org/wiki/Four-minute_mile• A better way to plan, build, and ship products | Ryan Singer (creator of “Shape Up,” early employee at 37signals): https://www.lennysnewsletter.com/p/shape-up-ryan-singer• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• AI blocks: https://support.monday.com/hc/en-us/articles/18433811274386-AI-Automation-blocks• Unpacking Amazon's unique ways of working | Bill Carr (author of Working Backwards): https://www.lennysnewsletter.com/p/unpacking-amazons-unique-ways-of• Behind the founder: Drew Houston (Dropbox): https://www.lennysnewsletter.com/p/behind-the-founder-drew-houston-dropbox• SpaceX: https://www.spacex.com/• Why and how to lead with transparency: https://monday.com/blog/monday-insights/may-30th/• How to win in the AI era: Ship a feature every week, embrace technical debt, ruthlessly cut scope, and create magic your competitors can't copy | Gaurav Misra (CEO and co-founder of Captions): https://www.lennysnewsletter.com/p/how-to-win-in-the-ai-era-gaurav-misra• This Week #5: Overcoming impostor syndrome, introducing growth to an org, and how to partner with your data scientist: https://www.lennysnewsletter.com/p/this-week-overcoming-impostor-syndrome• Sheryl Sandberg on LinkedIn: https://www.linkedin.com/in/sheryl-sandberg-5126652/• Bryan Johnson on LinkedIn: https://www.linkedin.com/in/bryanrjohnson/• ChatGPT: https://chatgpt.com/• Cursor: https://www.cursor.com/• How to build deeper, more robust relationships | Carole Robin (Stanford GSB professor, “Touchy Feely”): https://www.lennysnewsletter.com/p/build-robust-relationships-carole-robin• FIFA 22: https://store.playstation.com/en-us/concept/10002538/• Formula 1: Drive to Survive on Netflix: https://www.netflix.com/title/80204890• Google Photos: https://photos.google.com/—Recommended books:• Shape Up: Stop Running in Circles and Ship Work that Matters: https://basecamp.com/shapeup• Working Backwards: Insights, Stories, and Secrets from Inside Amazon: https://www.amazon.com/Working-Backwards-Insights-Stories-Secrets/dp/1250267595• No Rules Rules: Netflix and the Culture of Reinvention: https://www.amazon.com/No-Rules-Netflix-Culture-Reinvention/dp/1984877860• Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships: https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

AI is making its way into EHRs, but how do we make sure it actually helps clinicians rather than adding more frustration? In this interview, David Cohen, Chief Product & Technology Officer at Greenway Health, shares how the company is taking a practical approach to AI—focusing on reducing administrative burden, streamlining workflows, and improving efficiency for both clinicians and patients. He also discusses Greenway's partnership with AWS and what it means for customers moving forward. Learn more about Greenway at https://www.greenwayhealth.com/ Find more great health IT content at https://www.healthcareittoday.com/

We're bringing back one of our favorite conversations — and for good reason: Noibu is a trusted partner of Mejuri. In this episode, we revisit our insightful chat with Rohit Nathany, Chief Product and Technology Officer at Mejuri, the leading fine jewelry brand redefining ecommerce. Rohit dives into how his team transitioned from a custom tech stack to Shopify, launched a loyalty-driven mobile app, and built a high-performing internal tech culture that fuels fast, focused innovation. Whether you missed it the first time or just want a fresh take, tune in for sharp insights on balancing speed, scale, and strategy in modern ecommerce.

As AI becomes more integrated into everyday business and personal life, the biggest question leaders face is: when should we rely on AI and when must the human touch prevail? In this episode, Knownwell CMO Courtney Baker joins CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to explore the fine line between AI augmentation and human intuition. The team uses a recent LinkedIn post from Ethan Mollick as a leaping off point to unpack how leaders can responsibly scale with AI while keeping people empowered, not replaced. In the post, Mollick shares the results of a recent study that shows students who use AI as a tutor benefit from it, whereas those who use AI to do their work for them end up faring worse on standardized tests. Special guest Richard Lin, CEO of Anyreach.ai, speaks with Pete Buer about how AI voice agents are transforming customer service and sales. Lin reveals how cloning the “top 1%” of reps isn't about replacement, but about elevating consistent performance while keeping humans in the loop to label, train, and improve AI systems. In our news segment, Pete dives into the fascinating world of AI therapists. A recent study shows that bots can actually help patients with anxiety and depression, raising the provocative question: are people more honest with machines than humans? See how Knownwell's platform empowers your team with actionable insights. Visit Knownwell.com.  AI Knowhow is brought to you by the team at Knownwell.

Most organisations dream of building products that delight users. But what happens when the users are your internal teams—and the product is the business itself? In this episode of The Product Experience, Randy Silver sits down with Jo Wickremasinghe, Chief Product & Technology Officer at BPP, to talk about leading transformation at scale.Featured Links: Follow Jo on LinkedIn | BPP | 'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Is your SaaS business truly built to last—or are you growing a leaky bucket?In this episode of SaaS Fuel, we dive deep into retention, innovation, and customer-centric scale with Mohan Rao, Chief Product & Technology Officer at Knownwell. Mohan shares battle-tested strategies for building future-proof SaaS companies by focusing on retention before acquisition, solving churn proactively, and aligning teams around customer success.Key Takeaways00:00 - Why retention is the real goal of product-market fit03:00 - Welcome back to SaaS Fuel: growth ≠ scale07:19 - Mohan Rao joins the show11:10 - What founders get wrong about early product strategy14:27 - Avoiding the “hammer looking for a nail” trap18:05 - Preventing churn: retention as strategy, not support22:17 - How Knownwell is applying AI and LMS to fix it28:02 - Intervention signals: when a customer asks for a contract32:47 - Lessons from holding multiple C-level roles36:55 - Leadership evolution: empowering your next layer43:05 - Why customers must be part of your M&A strategy45:32 - Overlooked tech factors that kill acquisitionsTweetable QuotesProduct-market fit isn't about how many customers you can get—it's about how many stick around."– Mohan Rao Churn isn't a number. It's a warning sign your product isn't delivering value fast enough.” – Jeff MainsYou don't need 20 customers—you need 4 that never leave.” – Mohan RaoFounders obsess over acquisition, but real growth comes from retention.” – Jeff MainsSaaS Leadership LessonsIf users don't stick, you don't have product-market fit. Period.Validate the market need before building the product—market-product fit matters more.Not all feedback should make it into your roadmap—choose based on vision alignment.Retention is proactive—train your team to spot signals before customers churn.The fastest-growing SaaS companies obsess over activation, not just acquisition.Guest ResourcesEmail - mohan.rao@knownwell.comWebsite - http://knownwell.com/Linkedin - https://www.linkedin.com/in/raomohan/Episode SponsorSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group – https://championleadership.com/SaaS Fuel ResourcesWebsite - https://championleadership.com/Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/Twitter - https://twitter.com/jeffkmainsFacebook - https://www.facebook.com/thesaasguy/Instagram - https://instagram.com/jeffkmains

On this episode of The Modern Practice Podcast, host Gary Tiratsuyan is joined by Rectangle Health's Chief Product and Strategy Officer, Michael Peluso to unveil the organizations latest advancement, Payer Sync™.Built to eliminate friction at the most critical point of the revenue cycle, between Payer and Provider, PayerSync™ delivers unprecedented efficiency in the insurance reimbursement process.During the discussion, Michael shares how PayerSync™ delivers the fastest payments in healthcare by integrating existing payer and provider systems, automating both payer payments and Explanation of Payments (EOPs) into a single, one-click posting directly to the Practice Management System (PMS) or Electronic Medical Record (EMR) system.Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepeluso/Learn more about PayerSync: https://www.rectanglehealth.com/resources/press/rectangle-health-launches-payersync-automating-payer-provider-reimbursements/

It's YOUR time to #EdUpIn this episode, recorded LIVE from Ellucian LIVE 2025 in Orlando, Florida,YOUR guest is Richard Forrest, Chief Product & Experience Officer, ESM SolutionsYOUR cohost is Dr. Chris Moloney, Principal Strategic Specialist, EllucianYOUR host is Dr. Joe SallustioHow is ESM Solutions partnering with Ellucian to streamline procurement?Why is "off contract spend" a challenge for higher education institutions?How are experience cards transforming purchasing approvals?What role does budget visibility play in procurement confidence?How is AI being integrated into the procurement process?Topics include:Simplifying the procurement experienceReducing approval times from months to minutesConsumer-focused purchasing interfacesBudget visibility at point of purchaseAI-powered procurement researchListen in to #EdUpDo YOU want to accelerate YOUR professional development?Do YOU want to get exclusive early access to ad-free episodes, extended episodes, bonus episodes, original content, invites to special events, & more?Then ⁠⁠⁠⁠⁠⁠BECOME AN #EdUp PREMIUM SUBSCRIBER TODAY⁠⁠ - $19.99/month or $199.99/year (Save 17%)!Want YOUR org to cover costs? Email: EdUp@edupexperience.comThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - ⁠⁠⁠⁠⁠⁠⁠⁠⁠Elvin Freytes⁠⁠⁠⁠⁠⁠⁠⁠⁠ & ⁠⁠⁠⁠⁠⁠⁠⁠⁠Dr. Joe Sallustio⁠⁠⁠⁠● Join YOUR EdUp community at ⁠⁠⁠⁠⁠⁠⁠⁠⁠The EdUp Experience⁠⁠⁠⁠⁠⁠⁠⁠⁠!We make education YOUR business!

To succeed today, chief risk officers (CRO) and other risk leaders must exert more influence and build organizational resilience in an increasingly complex risk environment. Today’s guests share the key practices that set top risk leaders apart, as CROs shift from traditional risk managers to influential figures driving resilience and organizational success. Ida Kristensen is the global co-leader of our Risk and Resilience Practice and senior partner in our New York office. She advises clients across sectors on a variety of topics spanning enterprise risk management, resilience, organization and talent, cybersecurity, regulatory compliance, and operational improvement. Ritesh Jain is a partner based in our New York office and a leader in our Risk and Resilience Practice. He advises financial institutions on their risk and resilience priorities with a focus on enterprise risk management, operational risk, and transforming the frontline risk and control environment. We are also joined by Naba Banerjee, currently Chief Product and Experience Officer at CLEAR and formerly a senior advisor to McKinsey and the Global Head of Trust and Safety at Airbnb, where she led a team responsible for industry-defining solutions that reduced fraud and safety incidents by over 50%. Related Insights The six habits of highly successful chief risk officers Risk and resilience priorities, as told by chief risk officers Helping boards manage geopolitical risk with Jon Huntsman Jr. How ambidextrous leaders manage through volatile timesSupport the show: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information

On this episode of The Tech Trek, we're diving deep into the intersection of engineering, product, and business thinking with Vineet Goel — Co-Founder and Chief Product & Technology Officer at Parafin, a fast-growing fintech startup powering small businesses on platforms like DoorDash, Amazon, and Walmart.We unpack what it really means to build a company where engineers are product thinkers, why bringing in product managers too early can backfire, and how AI is reshaping what it means to write code — and who's best positioned to thrive in this new world.Vineet shares how Parafin scaled with just two PMs to 25 engineers, why every engineer shadows customer support calls, and how GenAI might collapse the wall between product and engineering entirely.Whether you're an engineer, product leader, founder, or just curious where the future of tech orgs is headed — this conversation is packed with insights you won't want to miss.

Heather Samarin and Vidya Dinamani sit down with Verizon Business' Chief Product and Marketing Officer, Iris Meijer, as she shares her bold approach to organizational transformation — merging product and marketing to champion customer experience and commercial impact. Iris unpacks what it really means for product leaders to act as CEOs of their product, why shared KPIs are non-negotiable, and how to lead with conviction in the face of resistance. A powerful conversation on grit, alignment, and redefining product leadership at scale. 

Want to unlock AI's potential in your organization? Skip the brainstorms and go all in with an AI Hackathon! In this final installment of the Applied AI series, CMO Courtney Baker is joined by CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao to break down why AI hackathons might be your best tool for driving adoption, sparking collaboration, and building lasting impact. Whether you're a tech startup or a professional services firm, this episode gives you the blueprint. Special guest Jeff Gallimore, Chief Technology and Innovation Officer of Excella, shares best practices from their GenAI-focused hackathons—including how engaging clients as judges and building cross-functional teams helped move ideas from prototype to production. From enabling constraints to cultural buy-in, Jeff explains how hackathons can be more than just a creative break—they can be a launchpad for real outcomes. Courtney, David, and Mohan reflect on their own hackathon experiences and offer strategic advice on making hackathons successful—from aligning with your roadmap to ensuring outputs are built to scale. Plus, how non-engineers can thrive in AI innovation thanks to tools like Canva and prompt engineering. All that PLUS Pete Buer breaks down the rise and fall (and jailbreak) of the Humane AI Pin. The big lesson? Innovation only sticks if it meets the market where it is. Whether you're running your first hackathon or looking to level up your next one, this episode is packed with practical tips, real stories, and a bit of good-natured competition. Want to see what Knownwell's platform can do with your data? Visit www.knownwell.com to get started.  Watch this episode on YouTube: https://youtu.be/Gu2jq1Ol_Z0  Show notes Connect with Jeff Gallimore on LinkedIn Learn more about Excella Connect with David DeWolf on LinkedIn Connect with Courtney Baker on LinkedIn Connect with Mohan Rao on LinkedIn Connect with Pete Buer on LinkedIn Watch a guided Knownwell demo Follow Knownwell on LinkedIn

Today, we're talking to Artem Fishman, Chief Product & Technology Officer at Dow Jones. We discuss the ways in which tech cultures change around the world, how and when to be blunt, and why we should be optimistic about the future. All of this right here, right now, on the Modern CTO Podcast! To learn more about Dow Jones, check out their website here. Produced by ProSeries Media: https://proseriesmedia.com/ For booking inquiries, email booking@proseriesmedia.com

Still think of AI as just a chatbot? It's time to reframe that mindset. Logan Kilpatrick of Google DeepMind joins the show to discuss the latest advances with Gemini, including long-context reasoning and native multimodal capabilities—and why UX, not chat, is the real frontier in AI. He shares examples from Khan Academy and others that show how smarter, more human-centered experiences are key to unlocking AI's full potential. Logan and Mohan Rao also explore why it's such an exciting time to be working in AI, with developers making groundbreaking discoveries daily, and how the next wave of AI in services businesses has so much promise, as we shift from real-time answers to asynchronous, reasoning-driven systems with humans in the loop. Next, CMO Courtney Baker teams up with CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to look at why, in the AI age, leaders need to think differently about how to deliver value with concepts like learning systems, compounding intelligence, and more.  They also join Logan in challenging the chatbot-centric mental model that many may hold about AI because it has been our introductory experience to the technology. They explore why simply deploying chat interfaces isn't the future—and why UX is key to making AI work for real business outcomes. Plus, Pete Buer breaks down Anthropic's $61B valuation from their latest funding round and looks at how businesses should evaluate LLMs for fit and function, not just from what they read in the latest headlines. Ready to stop having long, text-based discussions with a chatbot and start building smarter AI experiences? Us too.  Watch this episode on YouTube: https://youtu.be/4wHs_V96afE  Check out Knownwell's AI-native platform and see how your business can thrive in the new era: Knownwell.com Show Notes:  Connect with Logan Kilpatrick on LinkedIn Read the LinkedIn post about Mercor that David, Mohan, and Courtney discuss Learn more about Google DeepMind Learn more about Google AI Studio Connect with David DeWolf on LinkedIn Connect with Courtney Baker on LinkedIn Connect with Mohan Rao on LinkedIn Connect with Pete Buer on LinkedIn Watch a guided Knownwell demo Follow Knownwell on LinkedIn  

This is the Engineering Culture Podcast, from the people behind InfoQ.com and the QCon conferences. In this podcast Shane Hastie, Lead Editor for Culture & Methods spoke to Claire Vo, Chief Product and Technology Officer at LaunchDarkly, about building high-performing, customer-centric teams, fostering a culture of experimentation, and preparing for the future of AI-driven software development. Read a transcript of this interview: https://bit.ly/4ih8MFY Subscribe to the Software Architects' Newsletter for your monthly guide to the essential news and experience from industry peers on emerging patterns and technologies: https://www.infoq.com/software-architects-newsletter Upcoming Events: QCon London (April 7-10, 2025) Discover new ideas and insights from senior practitioners driving change and innovation in software development. https://qconlondon.com/ InfoQ Dev Summit Boston (June 9-10, 2025) Actionable insights on today's critical dev priorities. devsummit.infoq.com/conference/boston2025 InfoQ Dev Summit Munich (October 15-16, 2025) Essential insights on critical software development priorities. https://devsummit.infoq.com/conference/munich2025 QCon San Francisco 2025 (17-21, 2025) Get practical inspiration and best practices on emerging software trends directly from senior software developers at early adopter companies. https://qconsf.com/ InfoQ Dev Summit New York (Save the date - December 2025) https://devsummit.infoq.com/ The InfoQ Podcasts: Weekly inspiration to drive innovation and build great teams from senior software leaders. Listen to all our podcasts and read interview transcripts: - The InfoQ Podcast https://www.infoq.com/podcasts/ - Engineering Culture Podcast by InfoQ https://www.infoq.com/podcasts/#engineering_culture - Generally AI: https://www.infoq.com/generally-ai-podcast/ Follow InfoQ: - Mastodon: https://techhub.social/@infoq - Twitter: twitter.com/InfoQ - LinkedIn: www.linkedin.com/company/infoq - Facebook: bit.ly/2jmlyG8 - Instagram: @infoqdotcom - Youtube: www.youtube.com/infoq Write for InfoQ: Learn and share the changes and innovations in professional software development. - Join a community of experts. - Increase your visibility. - Grow your career. https://www.infoq.com/write-for-infoq

The best leaders don't wait for problems to arise - they anticipate them before they happen. But how do you shift from a reactive leadership style to a proactive one? AI might just be the key. In this episode, host Courtney Baker is joined by Knownwell CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao. Together, they explore how AI enables leaders to foresee challenges, manage risks, and reclaim time for strategic decision-making. From AI-driven notifications that predict client or employee concerns to tools that help leaders focus on what truly matters, they uncover how AI is reshaping leadership itself. Special guest Jess Hall, Chief Growth Officer at OpsCanvas and member of Knownwell's AI Advisory Board, sits down with NordLight CEO Pete Buer to tackle one of the biggest hurdles in AI adoption: trust. Drawing from her experience in product strategy and AI ethics, Jess shares a powerful framework for building trust in AI systems, explains why AI skepticism mirrors the early days of automated elevators, and offers practical steps for businesses to create AI-powered products that people feel safe using. Plus, in our AI in the Wild segment, we put AI itself on the spot. Can AI tell us how to turn raw data into actionable insights? You might be surprised by the answer. Want to stop reacting and start leading with AI? Visit Knownwell.com to see how our platform helps executives like you stay ahead. Watch this episode on YouTube: https://youtu.be/N5pD5rh5hRs 

Would you rather trust an AI decision-making system that's 90% accurate but a total black box, or one that's only 70% accurate but fully explainable? What about AI that predicts your next big revenue stream with 30% certainty versus AI that boosts your operations by 70%? In this special 75th episode of AI Knowhow, we put our panel to the test in an AI-themed game of Would You Rather? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao for a lively debate on AI trade-offs in business. From decision-making transparency to revenue growth strategies, our team digs into real-world applications of AI and what business leaders should prioritize. Plus, NordLight CEO Pete Buer introduces a brand-new segment, This Is Your Brain on AI, where we explore Microsoft's latest study on AI reliance and its impact on critical thinking. Are we outsourcing too much of our problem-solving to AI? What should HR and L&D teams be doing to counteract potential skill atrophy? And don't miss our special guest, Abhijit Mitra, CEO of Outreach.io, who sits down with Pete to discuss agentic AI and how Outreach is revolutionizing B2B sales with AI-powered prospecting. Can AI automate the grunt work of sales reps while still keeping the human touch? Abhijit shares his vision for the future of AI agents in business. Try Knownwell's platform today at knownwell.com. Tags: #AI #AIinBusiness #AgenticAI #MachineLearning #ArtificialIntelligence #B2BSales #CriticalThinking #BusinessGrowth #SalesTech #Automation #HR #Leadership #Technology #FutureOfWork #AIProspecting

Data is pouring into your business every second, but where are the insights you need to act on it? Just 27% of business executives in a recent Forrester study said their data and analytics projects produce actionable insights.  In this episode, we look at how AI can help bridge the gap between the overwhelming amounts of data available today and the actionable intelligence executives need to drive results. Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao kick things off by breaking down the journey from raw data to wisdom. They discuss why 60-70% of enterprise data goes unanalyzed and how leaders can leverage AI to surface hidden insights, not just confirm what they already know. Plus, they explain why vision is critical: if you don't know what you're looking for, your AI won't either. For our expert interview, Pete Buer sits down with Arman Eshraghi, CEO of Qrvey, to discuss how SaaS companies can embed analytics into their products, empowering customers with self-serve insights. Arman shares practical advice for SaaS leaders on turning data into a competitive advantage, plus a sneak peek of Knownwell's own Mohan Rao's recent appearance on Arman's SaaS Scaled podcast. All of that PLUS another installment of AI in the Wild with Pete Buer. Pete and Courtney dive into OpenAI's new deep research tool—an AI agent that might actually live up to the hype, according to Casey Newton of Platformer. Learn why it could revolutionize market research and competitive analysis but why it's also best suited for those with a foundational understanding of the topic at hand. Want to turn your business data into clear, actionable insights? Visit knownwell.com to learn more about the Knownwell platform. Watch this episode on YouTube: https://youtu.be/gNEMu_uLvGE  Show Notes & Related Links Connect with Arman Eshraghi on LinkedIn Connect with David DeWolf on LinkedIn Connect with Courtney Baker on LinkedIn Connect with Mohan Rao on LinkedIn Connect with Pete Buer on LinkedIn Watch a guided Knownwell demo Read The Human Impact of Data Literacy from Accenture, which includes a number of stats cited in the episode Follow Knownwell on LinkedIn Tags: #AI #DataAnalytics #BusinessIntelligence #AIinBusiness #EmbeddedAnalytics #DataInsights #SaaS #AIforExecutives #CustomerInsights #DataStrategy #EnterpriseAI #OpenAI #DeepResearch #AIApplications #BusinessGrowth

Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency. In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossroads, examining strategies for optimizing tech spending, modernizing infrastructure, and leveraging emerging technologies like generative AI to enhance operational efficiency and customer experience. We also explore the evolving role of leadership in driving technological change, including the critical balance between innovation and risk management. The conversation further addresses the industry's growing talent challenge – from recruiting tech-savvy professionals to upskilling existing teams.

Are you still struggling to get it right? Are you struggling to make that transition from Excel sheets, align your data effectively, or executing your plans in a way that drives real impact? In this episode of the Digital HR Leaders podcast, host David Green sits down with David Wilkins, Chief Product and Strategy Officer at TalentNeuron, to uncover what it really takes to master SWP. Drawing on years of experience and TalentNeuron's extensive research, David shares actionable insights and forward-thinking strategies to help organisations transform their workforce planning efforts. So, hit play to learn more about: Why the question of ownership is central to the success of SWP—and who should take the lead How to align internal and external data for smarter, more impactful decision-making Why getting the right data architecture in place is just the first step—and what comes next The tools, strategies and skills organisations need to move beyond traditional methods and drive real workforce transformation Whether you're leading SWP efforts, navigating workforce transformation, or just trying to keep up with the rapid pace of change, this episode, sponsored by Talent Neuron, is an absolute must-listen. About TalentNeuron: TalentNeuron is shaping the future of workforce transformation. From Strategic Workforce Planning to skill gap analysis, TalentNeuron seamlessly combines external talent intelligence with internal data into one powerful platform. Join leading global enterprises already using actionable insights to boost organisational readiness and performance. Visit talentneuron.com today. Hosted on Acast. See acast.com/privacy for more information.

How is AI transforming the way we interact with sound, voice, and digital personas? In this episode of Tech Talks Daily, I speak with Alex Bordanova, Chief Product and Technology Officer at Voicemod, about the company's groundbreaking approach to AI-driven voice transformation and its expanding role beyond gaming. Originally developed to enhance voice chat experiences for gamers, Voicemod has evolved into a powerful tool for real-time voice modulation, combining traditional digital signal processing (DSP) with cutting-edge AI. Alex shares how their technology enables users to alter their voice characteristics—changing timbre, pitch, and resonance—while maintaining clarity and intelligibility. With millions of users creating custom voices every month, Voicemod is at the forefront of AI-powered audio innovation. We discuss the launch of Voicemod Key, a new hardware solution bringing voice transformation to console gaming and VR, allowing seamless integration between microphones and gaming platforms. Alex also highlights the importance of ethical AI practices, emphasizing Voicemod's commitment to using professionally recorded and consented datasets to train its AI models responsibly. Beyond gaming, Voicemod is forging partnerships with major entertainment brands, collaborating with Warner Bros, Rovio, and other global IP holders to bring iconic voices to life. As audio technology catches up to the advancements in visual media, what does the future hold for voice augmentation in entertainment, communication, and beyond?

From the archive: This episode was originally recorded and published in 2021. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant. Stoyan Kenderov is a global products and technology leader with 30+ years of experience currently serving as the Chief Product and Technology Officer for Plastiq, a leading intelligent payments platform. Top 3 Value Bombs 1. Small business owners must find a tool to help them quickly reduce spending time with the financial flow process of the business. 2. You need to make sure that you can pay your vendors and get paid back, and the faster you can do that, the faster you can grow your business. 3. Go travel a lot. Experience different cultures and make friends. Reach out to Stoyan via email - Stoyan's Email Sponsors HubSpot When you combine the power of Marketing Hub and Content Hub, you can have your best quarter, every quarter. Visit Hubspot.com/marketers to learn more Notion Combines your notes, docs, and projects into one space that's simple and beautifully designed. And now it has the power of AI built right inside of it. Try Notion for free when you go to Notion.com/johnleedumas

From the archive: This episode was originally recorded and published in 2021. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant. Stoyan Kenderov is a global products and technology leader with 30+ years of experience currently serving as the Chief Product and Technology Officer for Plastiq, a leading intelligent payments platform. Top 3 Value Bombs 1. Small business owners must find a tool to help them quickly reduce spending time with the financial flow process of the business. 2. You need to make sure that you can pay your vendors and get paid back, and the faster you can do that, the faster you can grow your business. 3. Go travel a lot. Experience different cultures and make friends. Reach out to Stoyan via email - Stoyan's Email Sponsors HubSpot When you combine the power of Marketing Hub and Content Hub, you can have your best quarter, every quarter. Visit Hubspot.com/marketers to learn more Author100 A 100-day program where I will personally guide you 1-on-1 to create, write, publish and market your book! If you want daily guidance and mentorship from me, JLD, then head over to Author100.com to sign up for a free call to chat about the details Notion Combines your notes, docs, and projects into one space that's simple and beautifully designed. And now it has the power of AI built right inside of it. Try Notion for free when you go to Notion.com/johnleedumas

How is the future of payments evolving, and what role does technology play in shaping seamless, secure, and scalable financial transactions? In this episode of Tech Talks Daily, I explore these questions with Niv Liran, Chief Product and Technology Officer at Unzer, a company redefining payments across Europe by integrating cloud technology, AI, and security-driven innovations. Unzer has undergone a major transformation, unifying multiple acquired companies into a single, scalable platform, Unzer-1. Niv shares insights into this journey, explaining how consolidating payments infrastructure in the cloud has enabled greater agility, improved security, and ensured compliance in an increasingly regulated fintech landscape. He also highlights how Unzer's approach to unified commerce is streamlining transactions for merchants, seamlessly bridging in-store, online, and mobile payments. We discuss how AI is playing a crucial role in fraud detection and payment security, helping businesses monitor user behavior, detect anomalies, and prevent cyber threats while minimizing friction for customers. As Europe accelerates toward a cashless economy, Niv provides perspectives on how evolving consumer habits, the rise of digital wallets, and innovations like SoftPOS are reshaping the industry. With a focus on localized payment solutions and deep regulatory expertise, Unzer is setting new standards in fintech. But as digital payments continue to evolve, how can businesses ensure they stay ahead of security challenges while providing seamless experiences for customers? Join us as we explore the technology behind modern payments and the future of commerce.

How can product leaders approach bridging the gap between engineering and product management? In this podcast hosted by Nacho Andrade, DataCamp's Chief Product and Technology Officer Eduardo Oliveira will be speaking on bridging the gap between engineering and product management. Oliveira shares his unique perspective on transitioning from an engineering background into a product leadership role, and the key lessons he's learned about identifying and addressing critical product gaps to drive business impact.

Today, we're joined by Mohan Rao, Chief Product & Technology Officer of Knownwell, an AIaaS platform company that synthesizes an organization's natural communications, enterprise data, and public information into actionable intelligence to minimize client churn, maximize client growth, and drive operational efficiency. We talk about:The changing product development process with AI-native productsEliciting user feedback when the application output is unpredictableOvercoming the cognitive dissonance of using AI toolsSolving the challenges of scaling professional services relationshipsThe value of a ‘Digital Chief of Staff'

In this episode, Amir Bormand interviews Kevin Trilli, Chief Product and Technology Officer at Amount Financial, about balancing product and technology leadership. They explore the challenges and benefits of merging product and tech roles, managing technical debt, and aligning product vision with business goals. Kevin shares personal experiences, insights on engineering leadership, and the evolving impact of AI on product management. Key Takeaways: Merging Product & Tech Leadership: Combining product and tech roles can streamline decision-making but requires balancing business goals with technical feasibility. Customer-Focused Development: Aligning engineering and product teams around customer success fosters collaborative problem-solving and better outcomes. Technical Debt Management: Managing tech debt involves allocating resources strategically, minimizing replatforming, and balancing short-term needs with long-term sustainability. AI's Role in Product Development: Understanding AI technologies is critical for product managers as AI-driven solutions reshape development processes. Highlights: 01:25 - Combining Product and Tech Roles: Lessons from Leadership 03:45 - Engineering & Product Alignment for Customer Success 05:30 - Managing Feedback Loops Between Teams 09:10 - Balancing Business Goals and Technical Execution 12:55 - The Impact of AI on Product and Engineering Teams 18:20 - Navigating Technical Debt and Roadmap Trade-offs 24:50 - Making Long-Term Product and Tech Decisions Tune in for a deep dive into product-tech leadership, engineering strategy, and practical advice on building high-performing tech organizations. As Chief Product and Technology Officer at Amount, Kevin Trilli shapes the entire product and technology organization, crafting and executing the product vision, product and innovation strategy while overseeing software and technology development. With a history of global product and technology officer roles in venture-based SaaS companies, including fintechs Mambu and Onfido (acquired by Entrust), Kevin is instrumental in helping scaling companies to over $100M ARR. Trilli, a Sloan Fellow with an MS in Management from Stanford Graduate School of Business, also holds a BS in Chemical Engineering from the University of Illinois. His expertise extends to multifaceted growth, merging technical proficiency with executive leadership across almost a dozen unique product markets over his career. Kevin also advises and sits on the board for several companies in AI, Cleantech and financial technology. https://www.linkedin.com/in/trilli/

DIEGO RODRIGUEZ Diego's remarkable experiences and brilliance has driven him to  work at the nexus of business, design, and technology. He is also a terrific human being, catalyst and educator. He has served as Intuit's Chief Product & Design Officer, as a Senior Partner at IDEO, on the Harvard Board of Overseers, and on the founding team of Stanford's d.school. He is an active startup advisor, investor, and member of several public boards, focusing on tough tech, fintech, and the future of transportation. He serves on the boards of  LendingTree and TrueCar, and was on EngageSmart's board until its January 2024 acquisition. As Intuit's Executive Vice President, Chief Product & Design Officer, Diego guided the strategy, design, and delivery of Intuit's groundbreaking, AI-powered customer experiences. Before Intuit, Diego was a Senior Partner at IDEO and served as the Managing Director of IDEO Bay Area—its largest business unit. Through IDEO CoLab, funded and incubated a portfolio of external startups, including PillPack (acquired by Amazon), Faraday Bicycles (acquired by Pon Holdings), and Mural. At the start of his career, Diego developed leading-edge products as an engineer at HP and IDEO, and he helped pioneer the SaaS version of QuickBooks as a product marketer at Intuit. He is a founding faculty member of the Hasso Plattner Institute of Design at Stanford (aka "the d.school"). He served on the Harvard University Board of Overseers and as an Entrepreneur-in-Residence at Harvard Business School. Diego holds  bachelor's degrees in engineering and humanities with honors from Stanford University, and an MBA with distinction from Harvard Business School. He won a Chicago Athenaeum Good Design Award and several Red Dot Design Awards. Fortune named him one of “The Smartest People in Tech”. Fast Company called his writing about culture, strategy, and innovation “a must-read for anyone who wants to incorporate design thinking into their work.” He holds multiple patents. GENERAL INFO| TOP OF THE GAME: Official website: https://topofthegame-thepod.com/ RSS Feed: https://feed.podbean.com/topofthegame-thepod/feed.xml Hosting service show website: https://topofthegame-thepod.podbean.com/ Javier's LinkTree: https://linktr.ee/javiersaade  SUPPORT & CONNECT: LinkedIn: https://www.linkedin.com/showcase/96934564 Facebook: https://www.facebook.com/profile.php?id=61551086203755 Twitter: https://twitter.com/TOPOFGAMEpod Subscribe on Podbean: https://www.podbean.com/site/podcatcher/index/blog/vLKLE1SKjf6G Email us: info@topofthegame-thepod.com   THANK YOU FOR LISTENING – AVAILABLE ON ALL MAJOR PLATFORMS

Are you ready for AI that doesn't need instructions? And if AI shifts from being an order-taker to an order-maker, what does that mean for how we interact with it? Welcome to 2025! In this special New Year kickoff episode, we dive into the transformative power of Agentic AI, launching the year's first themed series on Scaling with AI. This episode features a compelling discussion with Charlene Li, New York Times bestselling author of The Disruption Mindset and Winning with Generative AI: The 90-Day Blueprint for Success. Charlene talks with Pete Buer about why 2025 is set to be the year of Agentic AI and provides powerful examples of its impact across industries—from healthcare to consulting services. She shares how businesses can use AI agents to eliminate bottlenecks, streamline decision-making, and gain a competitive edge. Following this, Knownwell Chief Marketing Officer Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product and Technology Officer Mohan Rao. Together, they react to Charlene's insights, comparing the AI revolution to the Industrial Revolution and exploring the leadership challenges in navigating this shift. The panel discusses how Agentic AI will redefine knowledge management, enhance CEO effectiveness, and shape the future of leadership. 2025 can be the year where AI helps you scale your business to the next level. Go to knownwell.com to sign up for our beta.