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In this episode Patrick and Shelli talk with Firasat Hussain, the Chief Product and Technology Officer at SnapCare. Firasat shares his 25-year journey through various technology leadership roles at companies like Ticketmaster, Orbitz, and RR Donnelley, emphasizing the significance of thoughtful leadership and iterative innovation. He describes his transition to SnapCare, where he is leading the integration of new AI tools and modern tech stacks to transform healthcare staffing. The discussion delves into Firasat's leadership philosophies, the importance of trust and influence over demands, and his commitment to growth and learning, both personally and professionally.(00:00) Welcome to Firasat Hussain, CPTO at SnapCare(01:23) From Accounting to Technology: Firasat's Early Career(04:32) Transition to Healthcare Tech: Joining SnapCare(05:26) The Role of Technology in Healthcare Staffing(07:11) Personal Insights: Leadership and Growth(12:03) The Importance of Travel and Broader Perspectives(14:41) SnapCare's Mission and Operations(20:13) Balancing Leadership in Work and Family Life(24:18) The Power of Trust and Kindness Over Demands(27:07) Building Trust Through Honest Conversations(30:05) The Importance of Active Listening(32:23) Establishing Priorities and Reducing Cognitive Overload(37:59) Reflecting on Personal and Professional Growth(41:50) Final ThoughtsFirasat Hussain is the Chief Product and Technology Officer at SnapCare, a technology-driven healthcare staffing firm. His 25+ year career has spanned varied industries and organizations at a range of stages, from established global tech firms to promising startups. He was Chief Technology Officer at arrivia, VP of Software Engineering at Ticketmaster, and VP of Enterprise Architecture at RR Donnelley. He spent 10 years growing and leading at Orbitz Worldwide, with six years as Director of Hotel Product Development. He launched his early career at Cysive and Oracle.If you'd like to receive new episodes as they're published, please subscribe to Innovation and the Digital Enterprise in Apple Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.
The buzz is deafening—every company is now an AI company...or are they? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack whether the AI revolution is as widespread as the hype suggests. They explore what it really means to be an “AI company,” why adoption is uneven across industries, and how leaders can move beyond experimentation toward meaningful AI integration. Pete Buer sits down with Max Gabriel, CEO of Augmented AI, in the first of a two-part interview exploring why AI is poised to disrupt the software world. Max breaks down how the rise of AI agents signals a seismic shift in the SaaS model, what vertical AI solutions mean for enterprise strategy, and why organizations must rethink their technology stack from the ground up. In our ‘AI in the Wild' segment, Pete and Mohan discuss Apple's revelation that Google searches on Safari have declined for the first time in 20 years—a signal that AI-powered search tools may be eroding Google's long-held dominance. What does this mean for how businesses approach marketing, SEO, and information discovery? Also, don't miss Courtney and Pete's upcoming webinar on May 22nd at noon Eastern: “Master Client Success with AI.” Learn how professional services firms can implement AI-powered client management systems to drive retention and growth. Register now at knownwell.com/masterclientsuccess. Watch this episode on YouTube: https://youtu.be/0h9TXvdKZPc
This episode explores:Expanding remits for supply chain leaders and the value they deliver. (1:17)How organizational structure underpins these new remits, and Ralph Lauren's philosophy on this structure. (5:08)Talent opportunities borne from expanded remits for supply chain talent and leadership. (8:35)Technology's role in expanding supply chain's remit. (11:44)Actionable advice for supply chain leaders of tomorrow. (16:33)Supply Chain Podcast host Thomas O'Connor discusses the evolving role supply chain leaders play in their businesses with Halide Alagöz, chief product and merchandising officer (including supply chain) for Ralph Lauren. They explore Halide's unique career path and role at Ralph Lauren offer insight into changing expectations and growth opportunities for supply chain leaders, as well as how Ralph Lauren's organizational approaches to talent and technology helped uncover them. Thomas and Halide close the show with recommendations for supply chain leaders of the future, and how they can use these lesions to evolve.Gartner clients interested in finding out more about this topic can access the following: Supply Chain Executive Report: Radically Rethinking ReorganizationExecutive FastStart™ for CSCOs: How to Build Relationships and Personal BrandAbout the GuestHalide Alagöz is the Chief Product and Merchandising Officer of Ralph Lauren Corporation. She is responsible for the end-to-end product life cycle as leader of the company's Polo, RRL and Lauren brand teams and the Brand Image and Purple Label Merchandising teams. Halide additionally drives innovation and execution – from development through sourcing – of all products across the Ralph Lauren portfolio.Prior to joining Ralph Lauren, Halide was with H&M Corporation for 18 years, most recently in Hong Kong as the Head of Purchasing. During her tenure with H&M, Halide was responsible for various regional and global supply chain operations in Hong Kong, China, Bangladesh, and in her native country, Turkey.Halide also serves on the board of directors of the American Apparel & Footwear Association since April 2018 and was confirmed as its vice chair for its 2024-2025 term in March 2024. Halide earned both her bachelor's degree in industrial engineering and her master's degree in engineering management from Istanbul Technical University.
In this episode of The Marketing Intelligence Show, Aleksander Cardwell, Director of Product Marketing at Supermetrics, chats with Matt Simmonds, Supermetrics' Chief Product and Technology Officer. They explore key findings from the 2025 Marketing Data Report—like the 230% increase in data volumes since 2020—and unpack what it all means for marketing leaders.You'll learn:Why bi-directional data connectivity is the new normalThe truth about composable CDPs and who they're really forHow to choose the right measurement model, from MMM to incrementalityWhat's hype and what's real when it comes to AI in marketingHow marketers can build a flexible, composable tech stackIf you're grappling with complexity, overwhelmed by AI promises, or unsure where to go next with your marketing data—this one's for you.Get the 2025 Marketing Data Report: https://discover.supermetrics.com/marketing-data-report-2025/
Send me a messageUPDATE: Since recording this episode JF has informed me he's no longer working with Pendulum.AI is everywhere right now, but is it actually helping supply chain leaders make smarter, more sustainable decisions?In this episode of the Sustainable Supply Chain podcast, I'm joined by JF Gagné, Chief Product and Strategy Officer at Pendulum, who's spent over two decades building AI systems that do more than just spit out forecasts. JF shares how generative AI can integrate data across the enterprise to drive contextual, collaborative decisions - helping businesses manage risk, cut waste, and improve sustainability outcomes.We dig into:Why traditional supply chain planning systems are too rigid for today's volatile environmentHow AI can move from giving “perfect outputs” to helping teams reach consensus and make informed trade-offsPractical examples of using AI to reduce carbon emissions, track forced labour risk, and optimise inventoryWhat most companies get wrong when implementing AI in supply chainsWhy continuous risk assessment, not just better forecasting, is key to agility and resilienceJF also offers a blunt reality check: the world we built our supply chains in no longer exists. If we keep treating today's disruptions as isolated events, we're planning for a past that's not coming back.Whether you're piloting AI projects or just trying to get a handle on growing ESG requirements, this episode will help you think more critically about what real innovation in supply chains should look like.
DHS Secretary Kristi Noem justifies budget cuts in her RSAC keynote. The EFF pens an open letter to Trump backing Chris Krebs. Scattered Spider is credited with the Marks & Spencer cyberattack. Researchers discover a critical flaw in Apple's AirPlay protocol. The latest CISA advisories. On our Industry Voices segment, we are joined by Neil Gad, Chief Product and Technology Officer at RealVNC, who is discussing a security-first approach in remote access software development. What do you call an AI chatbot that finished at the bottom of its class in med school? Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest On our Industry Voices segment, we are joined by Neil Gad, Chief Product and Technology Officer at RealVNC, who is discussing a security-first approach in remote access software development. Kevin on the Street Joining us this week from RSAC 2025, we have our partner Kevin Magee, Global Director of Cybersecurity Startups at Microsoft for Startups. Stay tuned to the CyberWire Daily podcast for “Kevin on the Street” updates on all things RSAC 2025 from Kevin all week. Today Kevin is joined by Ryan Lasmaili Co-Founder and CEO of Vaultree and Stan Golubchik CEO and co-founder of Contraforce, here are their conversations. You can also catch Kevin on our Microsoft for Startups Spotlight, brought to you by N2K CyberWire and Microsoft, where we shine a light on innovation, ambition, and the tech trailblazers building the future right from the startup trenches. Kevin and Dave talk with startup veteran and Cygenta co-founder FC about making the leap from hacker to entrepreneur, then speak with three Microsoft for Startups members: Matthew Chiodi of Cerby, Travis Howerton of RegScale, and Karl Mattson of Endor Labs. Whether you are building your own startup or just love a good innovation story, https://explore.thecyberwire.com/microsoft-for-startups. Selected Reading DHS Secretary Noem: CISA needs to get back to ‘core mission' (CyberScoop) Noem calls for reauthorization of cyberthreat information sharing law during RSA keynote (The Record) Cyber experts, Democrats urge Trump administration not to break up cyber coordination in State reorg (CyberScoop) Infosec pros rally against Trump's attack on Chris Krebs (The Register) Scattered Spider Suspected in Major M&S Cyberattack (Hackread) AirPlay Zero-Click RCE Vulnerability Enables Remote Device Takeover via Wi-Fi (Cyber Security News) CISA Adds One Known Exploited Vulnerability to Catalog (CISA) CISA Releases Three Industrial Control Systems Advisories (CISA) Instagram's AI Chatbots Lie About Being Licensed Therapists (404 Media) Share your feedback. We want to ensure that you are getting the most out of the podcast. Please take a few minutes to share your thoughts with us by completing our brief listener survey as we continually work to improve the show. Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices
Is it really possible to eliminate client churn in professional services? Knownwell's CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao dive deep into the myths surrounding unavoidable churn and why too many companies accept it as inevitable. They challenge this mindset, exploring how AI-driven insights can shift businesses from resignation to proactive client retention strategies. Special guest Peter Kang, co-founder of Barrel Holdings, joins Pete Buer for a revealing conversation about "silent churn" — when clients slip away without warning. Kang shares how systems thinking, deeper client engagement, and recognizing early warning signs are key to building resilient agency relationships. And why when you start to hear, "All is good" over and over, alarm bells should start going off in your head. In "AI in the Wild," Pete Buer breaks down new research from the Pew Research Center highlighting the gap between public and expert perceptions of AI's future — and what it means for businesses today. Ready to rethink your churn strategy? Visit www.knownwell.com to see how Knownwell's AI platform can help you keep more of the clients you've already earned. Watch this episode on YouTube: https://youtu.be/_KKLpnZsU0o
Daniel Lereya, the Chief Product and Technology Officer at monday.com, shares how he and his team realized they were being outpaced by competitors and how that realization completely transformed how they operate and allowed them to build a global powerhouse, doing over $1 billion in ARR, with 245,000 customers worldwide.What you'll learn:1. How they used seemingly impossible goals, like building 25 new features in one month, to unlock bigger thinking on their team2. How sharing real-time metrics with the entire company—even during interviews—created a culture of accountability and alignment3. How focusing on impact, rather than just shipping features, has transformed the company's culture4. The story behind monday.com's decision to launch five new products simultaneously and how it redefined their market positioning5. How they use “traps” (timeboxed deadlines) to drive focus, avoid scope creep, and deliver faster6. Daniel's personal journey of navigating impostor syndrome and scaling challenges, and the mental models he uses to stay grounded and effective—Brought to you by:• Enterpret—Transform customer feedback into product growth• Airtable ProductCentral—Launch to new heights with a unified system for product development• Vanta—Automate compliance. Simplify security—Where to find Daniel Lereya:• LinkedIn: https://www.linkedin.com/in/daniel-lereya-aa487646/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Daniel and monday.com(04:20) The pivotal moment: competitors shipping faster(08:50) Setting ambitious goals(17:44) Focusing on impact rather than features(27:07) Transforming your product quarterly(32:07) Scaling monday.com: challenges and strategies(39:14) How monday.com maintains transparency as a public company(45:40) The importance of taking risks(51:02) Counterintuitive lessons in product development(54:33) The value of timeboxing and deadlines(57:28) Embracing user feedback(59:54) Adapting leadership styles(01:04:43) Personal reflections on leadership(01:10:41) Handling crises and strategic planning(01:17:28) The role of AI in work and personal life(01:22:13) Final thoughts and lightning round—Referenced:• Monday.com: https://monday.com/• The basics of a monday.com board: https://support.monday.com/hc/en-us/articles/115005317249-The-basics-of-a-board• Eran Zinman on LinkedIn: https://www.linkedin.com/in/eranzinman/• Roy Mann on LinkedIn: https://www.linkedin.com/in/manroy/• Tal Harari on LinkedIn: https://www.linkedin.com/in/tal-harari-a2515215/• Four-minute mile: https://en.wikipedia.org/wiki/Four-minute_mile• A better way to plan, build, and ship products | Ryan Singer (creator of “Shape Up,” early employee at 37signals): https://www.lennysnewsletter.com/p/shape-up-ryan-singer• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• AI blocks: https://support.monday.com/hc/en-us/articles/18433811274386-AI-Automation-blocks• Unpacking Amazon's unique ways of working | Bill Carr (author of Working Backwards): https://www.lennysnewsletter.com/p/unpacking-amazons-unique-ways-of• Behind the founder: Drew Houston (Dropbox): https://www.lennysnewsletter.com/p/behind-the-founder-drew-houston-dropbox• SpaceX: https://www.spacex.com/• Why and how to lead with transparency: https://monday.com/blog/monday-insights/may-30th/• How to win in the AI era: Ship a feature every week, embrace technical debt, ruthlessly cut scope, and create magic your competitors can't copy | Gaurav Misra (CEO and co-founder of Captions): https://www.lennysnewsletter.com/p/how-to-win-in-the-ai-era-gaurav-misra• This Week #5: Overcoming impostor syndrome, introducing growth to an org, and how to partner with your data scientist: https://www.lennysnewsletter.com/p/this-week-overcoming-impostor-syndrome• Sheryl Sandberg on LinkedIn: https://www.linkedin.com/in/sheryl-sandberg-5126652/• Bryan Johnson on LinkedIn: https://www.linkedin.com/in/bryanrjohnson/• ChatGPT: https://chatgpt.com/• Cursor: https://www.cursor.com/• How to build deeper, more robust relationships | Carole Robin (Stanford GSB professor, “Touchy Feely”): https://www.lennysnewsletter.com/p/build-robust-relationships-carole-robin• FIFA 22: https://store.playstation.com/en-us/concept/10002538/• Formula 1: Drive to Survive on Netflix: https://www.netflix.com/title/80204890• Google Photos: https://photos.google.com/—Recommended books:• Shape Up: Stop Running in Circles and Ship Work that Matters: https://basecamp.com/shapeup• Working Backwards: Insights, Stories, and Secrets from Inside Amazon: https://www.amazon.com/Working-Backwards-Insights-Stories-Secrets/dp/1250267595• No Rules Rules: Netflix and the Culture of Reinvention: https://www.amazon.com/No-Rules-Netflix-Culture-Reinvention/dp/1984877860• Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships: https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe
AI is making its way into EHRs, but how do we make sure it actually helps clinicians rather than adding more frustration? In this interview, David Cohen, Chief Product & Technology Officer at Greenway Health, shares how the company is taking a practical approach to AI—focusing on reducing administrative burden, streamlining workflows, and improving efficiency for both clinicians and patients. He also discusses Greenway's partnership with AWS and what it means for customers moving forward. Learn more about Greenway at https://www.greenwayhealth.com/ Find more great health IT content at https://www.healthcareittoday.com/
We're bringing back one of our favorite conversations — and for good reason: Noibu is a trusted partner of Mejuri. In this episode, we revisit our insightful chat with Rohit Nathany, Chief Product and Technology Officer at Mejuri, the leading fine jewelry brand redefining ecommerce. Rohit dives into how his team transitioned from a custom tech stack to Shopify, launched a loyalty-driven mobile app, and built a high-performing internal tech culture that fuels fast, focused innovation. Whether you missed it the first time or just want a fresh take, tune in for sharp insights on balancing speed, scale, and strategy in modern ecommerce.
As AI becomes more integrated into everyday business and personal life, the biggest question leaders face is: when should we rely on AI and when must the human touch prevail? In this episode, Knownwell CMO Courtney Baker joins CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to explore the fine line between AI augmentation and human intuition. The team uses a recent LinkedIn post from Ethan Mollick as a leaping off point to unpack how leaders can responsibly scale with AI while keeping people empowered, not replaced. In the post, Mollick shares the results of a recent study that shows students who use AI as a tutor benefit from it, whereas those who use AI to do their work for them end up faring worse on standardized tests. Special guest Richard Lin, CEO of Anyreach.ai, speaks with Pete Buer about how AI voice agents are transforming customer service and sales. Lin reveals how cloning the “top 1%” of reps isn't about replacement, but about elevating consistent performance while keeping humans in the loop to label, train, and improve AI systems. In our news segment, Pete dives into the fascinating world of AI therapists. A recent study shows that bots can actually help patients with anxiety and depression, raising the provocative question: are people more honest with machines than humans? See how Knownwell's platform empowers your team with actionable insights. Visit Knownwell.com. AI Knowhow is brought to you by the team at Knownwell.
Most organisations dream of building products that delight users. But what happens when the users are your internal teams—and the product is the business itself? In this episode of The Product Experience, Randy Silver sits down with Jo Wickremasinghe, Chief Product & Technology Officer at BPP, to talk about leading transformation at scale.Featured Links: Follow Jo on LinkedIn | BPP | 'What we learned at #mtpcon London 2025' feature by Kent McDonald and Louron PrattOur HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.
Is your SaaS business truly built to last—or are you growing a leaky bucket?In this episode of SaaS Fuel, we dive deep into retention, innovation, and customer-centric scale with Mohan Rao, Chief Product & Technology Officer at Knownwell. Mohan shares battle-tested strategies for building future-proof SaaS companies by focusing on retention before acquisition, solving churn proactively, and aligning teams around customer success.Key Takeaways00:00 - Why retention is the real goal of product-market fit03:00 - Welcome back to SaaS Fuel: growth ≠ scale07:19 - Mohan Rao joins the show11:10 - What founders get wrong about early product strategy14:27 - Avoiding the “hammer looking for a nail” trap18:05 - Preventing churn: retention as strategy, not support22:17 - How Knownwell is applying AI and LMS to fix it28:02 - Intervention signals: when a customer asks for a contract32:47 - Lessons from holding multiple C-level roles36:55 - Leadership evolution: empowering your next layer43:05 - Why customers must be part of your M&A strategy45:32 - Overlooked tech factors that kill acquisitionsTweetable QuotesProduct-market fit isn't about how many customers you can get—it's about how many stick around."– Mohan Rao Churn isn't a number. It's a warning sign your product isn't delivering value fast enough.” – Jeff MainsYou don't need 20 customers—you need 4 that never leave.” – Mohan RaoFounders obsess over acquisition, but real growth comes from retention.” – Jeff MainsSaaS Leadership LessonsIf users don't stick, you don't have product-market fit. Period.Validate the market need before building the product—market-product fit matters more.Not all feedback should make it into your roadmap—choose based on vision alignment.Retention is proactive—train your team to spot signals before customers churn.The fastest-growing SaaS companies obsess over activation, not just acquisition.Guest ResourcesEmail - mohan.rao@knownwell.comWebsite - http://knownwell.com/Linkedin - https://www.linkedin.com/in/raomohan/Episode SponsorSmall Fish, Big Pond – https://smallfishbigpond.com/ Use the promo code ‘SaaSFuel'Champion Leadership Group – https://championleadership.com/SaaS Fuel ResourcesWebsite - https://championleadership.com/Jeff Mains on LinkedIn - https://www.linkedin.com/in/jeffkmains/Twitter - https://twitter.com/jeffkmainsFacebook - https://www.facebook.com/thesaasguy/Instagram - https://instagram.com/jeffkmains
TECH FOCUS Topic: What consumers need to know about using immediate banking payments Guest: Israel Skosana, Chief Product and Scheme Officer at BankservAfrica
On this episode of The Modern Practice Podcast, host Gary Tiratsuyan is joined by Rectangle Health's Chief Product and Strategy Officer, Michael Peluso to unveil the organizations latest advancement, Payer Sync™.Built to eliminate friction at the most critical point of the revenue cycle, between Payer and Provider, PayerSync™ delivers unprecedented efficiency in the insurance reimbursement process.During the discussion, Michael shares how PayerSync™ delivers the fastest payments in healthcare by integrating existing payer and provider systems, automating both payer payments and Explanation of Payments (EOPs) into a single, one-click posting directly to the Practice Management System (PMS) or Electronic Medical Record (EMR) system.Connect with Mike on LinkedIn: https://www.linkedin.com/in/mikepeluso/Learn more about PayerSync: https://www.rectanglehealth.com/resources/press/rectangle-health-launches-payersync-automating-payer-provider-reimbursements/
It's YOUR time to #EdUpIn this episode, recorded LIVE from Ellucian LIVE 2025 in Orlando, Florida,YOUR guest is Richard Forrest, Chief Product & Experience Officer, ESM SolutionsYOUR cohost is Dr. Chris Moloney, Principal Strategic Specialist, EllucianYOUR host is Dr. Joe SallustioHow is ESM Solutions partnering with Ellucian to streamline procurement?Why is "off contract spend" a challenge for higher education institutions?How are experience cards transforming purchasing approvals?What role does budget visibility play in procurement confidence?How is AI being integrated into the procurement process?Topics include:Simplifying the procurement experienceReducing approval times from months to minutesConsumer-focused purchasing interfacesBudget visibility at point of purchaseAI-powered procurement researchListen in to #EdUpDo YOU want to accelerate YOUR professional development?Do YOU want to get exclusive early access to ad-free episodes, extended episodes, bonus episodes, original content, invites to special events, & more?Then BECOME AN #EdUp PREMIUM SUBSCRIBER TODAY - $19.99/month or $199.99/year (Save 17%)!Want YOUR org to cover costs? Email: EdUp@edupexperience.comThank YOU so much for tuning in. Join us on the next episode for YOUR time to EdUp!Connect with YOUR EdUp Team - Elvin Freytes & Dr. Joe Sallustio● Join YOUR EdUp community at The EdUp Experience!We make education YOUR business!
To succeed today, chief risk officers (CRO) and other risk leaders must exert more influence and build organizational resilience in an increasingly complex risk environment. Today’s guests share the key practices that set top risk leaders apart, as CROs shift from traditional risk managers to influential figures driving resilience and organizational success. Ida Kristensen is the global co-leader of our Risk and Resilience Practice and senior partner in our New York office. She advises clients across sectors on a variety of topics spanning enterprise risk management, resilience, organization and talent, cybersecurity, regulatory compliance, and operational improvement. Ritesh Jain is a partner based in our New York office and a leader in our Risk and Resilience Practice. He advises financial institutions on their risk and resilience priorities with a focus on enterprise risk management, operational risk, and transforming the frontline risk and control environment. We are also joined by Naba Banerjee, currently Chief Product and Experience Officer at CLEAR and formerly a senior advisor to McKinsey and the Global Head of Trust and Safety at Airbnb, where she led a team responsible for industry-defining solutions that reduced fraud and safety incidents by over 50%. Related Insights The six habits of highly successful chief risk officers Risk and resilience priorities, as told by chief risk officers Helping boards manage geopolitical risk with Jon Huntsman Jr. How ambidextrous leaders manage through volatile timesSupport the show: https://www.linkedin.com/showcase/mckinsey-strategy-&-corporate-finance/See www.mckinsey.com/privacy-policy for privacy information
On this episode of The Tech Trek, we're diving deep into the intersection of engineering, product, and business thinking with Vineet Goel — Co-Founder and Chief Product & Technology Officer at Parafin, a fast-growing fintech startup powering small businesses on platforms like DoorDash, Amazon, and Walmart.We unpack what it really means to build a company where engineers are product thinkers, why bringing in product managers too early can backfire, and how AI is reshaping what it means to write code — and who's best positioned to thrive in this new world.Vineet shares how Parafin scaled with just two PMs to 25 engineers, why every engineer shadows customer support calls, and how GenAI might collapse the wall between product and engineering entirely.Whether you're an engineer, product leader, founder, or just curious where the future of tech orgs is headed — this conversation is packed with insights you won't want to miss.
Heather Samarin and Vidya Dinamani sit down with Verizon Business' Chief Product and Marketing Officer, Iris Meijer, as she shares her bold approach to organizational transformation — merging product and marketing to champion customer experience and commercial impact. Iris unpacks what it really means for product leaders to act as CEOs of their product, why shared KPIs are non-negotiable, and how to lead with conviction in the face of resistance. A powerful conversation on grit, alignment, and redefining product leadership at scale.
Want to unlock AI's potential in your organization? Skip the brainstorms and go all in with an AI Hackathon! In this final installment of the Applied AI series, CMO Courtney Baker is joined by CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao to break down why AI hackathons might be your best tool for driving adoption, sparking collaboration, and building lasting impact. Whether you're a tech startup or a professional services firm, this episode gives you the blueprint. Special guest Jeff Gallimore, Chief Technology and Innovation Officer of Excella, shares best practices from their GenAI-focused hackathons—including how engaging clients as judges and building cross-functional teams helped move ideas from prototype to production. From enabling constraints to cultural buy-in, Jeff explains how hackathons can be more than just a creative break—they can be a launchpad for real outcomes. Courtney, David, and Mohan reflect on their own hackathon experiences and offer strategic advice on making hackathons successful—from aligning with your roadmap to ensuring outputs are built to scale. Plus, how non-engineers can thrive in AI innovation thanks to tools like Canva and prompt engineering. All that PLUS Pete Buer breaks down the rise and fall (and jailbreak) of the Humane AI Pin. The big lesson? Innovation only sticks if it meets the market where it is. Whether you're running your first hackathon or looking to level up your next one, this episode is packed with practical tips, real stories, and a bit of good-natured competition. Want to see what Knownwell's platform can do with your data? Visit www.knownwell.com to get started. Watch this episode on YouTube: https://youtu.be/Gu2jq1Ol_Z0 Show notes Connect with Jeff Gallimore on LinkedIn Learn more about Excella Connect with David DeWolf on LinkedIn Connect with Courtney Baker on LinkedIn Connect with Mohan Rao on LinkedIn Connect with Pete Buer on LinkedIn Watch a guided Knownwell demo Follow Knownwell on LinkedIn
Today, we're talking to Artem Fishman, Chief Product & Technology Officer at Dow Jones. We discuss the ways in which tech cultures change around the world, how and when to be blunt, and why we should be optimistic about the future. All of this right here, right now, on the Modern CTO Podcast! To learn more about Dow Jones, check out their website here. Produced by ProSeries Media: https://proseriesmedia.com/ For booking inquiries, email booking@proseriesmedia.com
Still think of AI as just a chatbot? It's time to reframe that mindset. Logan Kilpatrick of Google DeepMind joins the show to discuss the latest advances with Gemini, including long-context reasoning and native multimodal capabilities—and why UX, not chat, is the real frontier in AI. He shares examples from Khan Academy and others that show how smarter, more human-centered experiences are key to unlocking AI's full potential. Logan and Mohan Rao also explore why it's such an exciting time to be working in AI, with developers making groundbreaking discoveries daily, and how the next wave of AI in services businesses has so much promise, as we shift from real-time answers to asynchronous, reasoning-driven systems with humans in the loop. Next, CMO Courtney Baker teams up with CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to look at why, in the AI age, leaders need to think differently about how to deliver value with concepts like learning systems, compounding intelligence, and more. They also join Logan in challenging the chatbot-centric mental model that many may hold about AI because it has been our introductory experience to the technology. They explore why simply deploying chat interfaces isn't the future—and why UX is key to making AI work for real business outcomes. Plus, Pete Buer breaks down Anthropic's $61B valuation from their latest funding round and looks at how businesses should evaluate LLMs for fit and function, not just from what they read in the latest headlines. Ready to stop having long, text-based discussions with a chatbot and start building smarter AI experiences? Us too. Watch this episode on YouTube: https://youtu.be/4wHs_V96afE Check out Knownwell's AI-native platform and see how your business can thrive in the new era: Knownwell.com Show Notes: Connect with Logan Kilpatrick on LinkedIn Read the LinkedIn post about Mercor that David, Mohan, and Courtney discuss Learn more about Google DeepMind Learn more about Google AI Studio Connect with David DeWolf on LinkedIn Connect with Courtney Baker on LinkedIn Connect with Mohan Rao on LinkedIn Connect with Pete Buer on LinkedIn Watch a guided Knownwell demo Follow Knownwell on LinkedIn
This is the Engineering Culture Podcast, from the people behind InfoQ.com and the QCon conferences. In this podcast Shane Hastie, Lead Editor for Culture & Methods spoke to Claire Vo, Chief Product and Technology Officer at LaunchDarkly, about building high-performing, customer-centric teams, fostering a culture of experimentation, and preparing for the future of AI-driven software development. Read a transcript of this interview: https://bit.ly/4ih8MFY Subscribe to the Software Architects' Newsletter for your monthly guide to the essential news and experience from industry peers on emerging patterns and technologies: https://www.infoq.com/software-architects-newsletter Upcoming Events: QCon London (April 7-10, 2025) Discover new ideas and insights from senior practitioners driving change and innovation in software development. https://qconlondon.com/ InfoQ Dev Summit Boston (June 9-10, 2025) Actionable insights on today's critical dev priorities. devsummit.infoq.com/conference/boston2025 InfoQ Dev Summit Munich (October 15-16, 2025) Essential insights on critical software development priorities. https://devsummit.infoq.com/conference/munich2025 QCon San Francisco 2025 (17-21, 2025) Get practical inspiration and best practices on emerging software trends directly from senior software developers at early adopter companies. https://qconsf.com/ InfoQ Dev Summit New York (Save the date - December 2025) https://devsummit.infoq.com/ The InfoQ Podcasts: Weekly inspiration to drive innovation and build great teams from senior software leaders. Listen to all our podcasts and read interview transcripts: - The InfoQ Podcast https://www.infoq.com/podcasts/ - Engineering Culture Podcast by InfoQ https://www.infoq.com/podcasts/#engineering_culture - Generally AI: https://www.infoq.com/generally-ai-podcast/ Follow InfoQ: - Mastodon: https://techhub.social/@infoq - Twitter: twitter.com/InfoQ - LinkedIn: www.linkedin.com/company/infoq - Facebook: bit.ly/2jmlyG8 - Instagram: @infoqdotcom - Youtube: www.youtube.com/infoq Write for InfoQ: Learn and share the changes and innovations in professional software development. - Join a community of experts. - Increase your visibility. - Grow your career. https://www.infoq.com/write-for-infoq
The best leaders don't wait for problems to arise - they anticipate them before they happen. But how do you shift from a reactive leadership style to a proactive one? AI might just be the key. In this episode, host Courtney Baker is joined by Knownwell CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao. Together, they explore how AI enables leaders to foresee challenges, manage risks, and reclaim time for strategic decision-making. From AI-driven notifications that predict client or employee concerns to tools that help leaders focus on what truly matters, they uncover how AI is reshaping leadership itself. Special guest Jess Hall, Chief Growth Officer at OpsCanvas and member of Knownwell's AI Advisory Board, sits down with NordLight CEO Pete Buer to tackle one of the biggest hurdles in AI adoption: trust. Drawing from her experience in product strategy and AI ethics, Jess shares a powerful framework for building trust in AI systems, explains why AI skepticism mirrors the early days of automated elevators, and offers practical steps for businesses to create AI-powered products that people feel safe using. Plus, in our AI in the Wild segment, we put AI itself on the spot. Can AI tell us how to turn raw data into actionable insights? You might be surprised by the answer. Want to stop reacting and start leading with AI? Visit Knownwell.com to see how our platform helps executives like you stay ahead. Watch this episode on YouTube: https://youtu.be/N5pD5rh5hRs
Would you rather trust an AI decision-making system that's 90% accurate but a total black box, or one that's only 70% accurate but fully explainable? What about AI that predicts your next big revenue stream with 30% certainty versus AI that boosts your operations by 70%? In this special 75th episode of AI Knowhow, we put our panel to the test in an AI-themed game of Would You Rather? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao for a lively debate on AI trade-offs in business. From decision-making transparency to revenue growth strategies, our team digs into real-world applications of AI and what business leaders should prioritize. Plus, NordLight CEO Pete Buer introduces a brand-new segment, This Is Your Brain on AI, where we explore Microsoft's latest study on AI reliance and its impact on critical thinking. Are we outsourcing too much of our problem-solving to AI? What should HR and L&D teams be doing to counteract potential skill atrophy? And don't miss our special guest, Abhijit Mitra, CEO of Outreach.io, who sits down with Pete to discuss agentic AI and how Outreach is revolutionizing B2B sales with AI-powered prospecting. Can AI automate the grunt work of sales reps while still keeping the human touch? Abhijit shares his vision for the future of AI agents in business. Try Knownwell's platform today at knownwell.com. Tags: #AI #AIinBusiness #AgenticAI #MachineLearning #ArtificialIntelligence #B2BSales #CriticalThinking #BusinessGrowth #SalesTech #Automation #HR #Leadership #Technology #FutureOfWork #AIProspecting
Data is pouring into your business every second, but where are the insights you need to act on it? Just 27% of business executives in a recent Forrester study said their data and analytics projects produce actionable insights. In this episode, we look at how AI can help bridge the gap between the overwhelming amounts of data available today and the actionable intelligence executives need to drive results. Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao kick things off by breaking down the journey from raw data to wisdom. They discuss why 60-70% of enterprise data goes unanalyzed and how leaders can leverage AI to surface hidden insights, not just confirm what they already know. Plus, they explain why vision is critical: if you don't know what you're looking for, your AI won't either. For our expert interview, Pete Buer sits down with Arman Eshraghi, CEO of Qrvey, to discuss how SaaS companies can embed analytics into their products, empowering customers with self-serve insights. Arman shares practical advice for SaaS leaders on turning data into a competitive advantage, plus a sneak peek of Knownwell's own Mohan Rao's recent appearance on Arman's SaaS Scaled podcast. All of that PLUS another installment of AI in the Wild with Pete Buer. Pete and Courtney dive into OpenAI's new deep research tool—an AI agent that might actually live up to the hype, according to Casey Newton of Platformer. Learn why it could revolutionize market research and competitive analysis but why it's also best suited for those with a foundational understanding of the topic at hand. Want to turn your business data into clear, actionable insights? Visit knownwell.com to learn more about the Knownwell platform. Watch this episode on YouTube: https://youtu.be/gNEMu_uLvGE Show Notes & Related Links Connect with Arman Eshraghi on LinkedIn Connect with David DeWolf on LinkedIn Connect with Courtney Baker on LinkedIn Connect with Mohan Rao on LinkedIn Connect with Pete Buer on LinkedIn Watch a guided Knownwell demo Read The Human Impact of Data Literacy from Accenture, which includes a number of stats cited in the episode Follow Knownwell on LinkedIn Tags: #AI #DataAnalytics #BusinessIntelligence #AIinBusiness #EmbeddedAnalytics #DataInsights #SaaS #AIforExecutives #CustomerInsights #DataStrategy #EnterpriseAI #OpenAI #DeepResearch #AIApplications #BusinessGrowth
È stata presentata l'edizione 2024 dell'Osservatorio Artificial Intelligence del Politecnico di Milano. “È andata a maturazione l’ondata di GenAI e il mercato dei progetti è cresciuto quasi del 60% arrivando ad un valore di 1.2 miliardi di euro” spiega Giovanni Miragliotta, Direttore dell’Osservatorio. Il rapporto fotografa anche alcune criticità tra cui “la scarsa attrattività del Paese per i talenti che si occupano di IA, le difficoltà delle PMI nell’adozione di queste tecnologie, il valore medio dei finanziamenti raccolti dalle startup”. Con Nicola Gatti, docente di Informatica e Intelligenza artificiale al Politecnico di Milano, torniamo sul valore innovativo delle novità introdotte da DeepSeek.Ci occupiamo di tecnologie indossabili perché i Nuance Audio, gli occhiali Luxottica che aiutano a mettere a fuoco l’audio e a sentire meglio, hanno ottenuto le autorizzazioni per essere venduti negli Stati Uniti e in Europa senza prescrizione medica. “Parliamo di 5 microfoni, 2 altoparlanti e una batteria ma soprattutto di un processore capace di far girare un algoritmo che permette di amplificare solo cosa guardiamo e restituircelo in tempo reale senza latenza”, spiega Federico Buffa, Chief Product and Marketing Officer di EssilorLuxottica.GFK ha pubblicato i dati sull’andamento della Consumer Technology nel corso del 2024 e allora facciamo il punto con Fabrizio Marazzi, responsabile delle ricerche di mercato per l’Italia in GfK.In questi giorni sta facendo discutere la pubblicazione da parte della Commissione Europea delle linee guida sulle pratiche di intelligenza artificiale esplicitamente vietate dall’AI Act. Ne parliamo con Valentina Frediani, avvocata esperta di diritto e tecnologia, Ceo e fondatrice dello studio legale Colin & Partners.E come sempre in Digital News le notizie di innovazione e tecnologia più importanti della settimana.
Three-quarters of banks report that legacy infrastructure poses significant barriers to implementing new digital solutions. This creates a complex challenge of balancing innovation with addressing budgetary constraints and maintaining operational efficiency. In this episode of Banking Transformed, Barb Morgan, Chief Product & Technology Officer at Temenos, discusses how financial institutions can navigate this technological crossroads, examining strategies for optimizing tech spending, modernizing infrastructure, and leveraging emerging technologies like generative AI to enhance operational efficiency and customer experience. We also explore the evolving role of leadership in driving technological change, including the critical balance between innovation and risk management. The conversation further addresses the industry's growing talent challenge – from recruiting tech-savvy professionals to upskilling existing teams.
Join Michelle Martin on Money and Me as she explores the rising threat of deepfake fraud with Bala Kumar, Chief Product and Technology Officer at Jumio. With identity fraud surging in Singapore, the conversation delves into how AI is enabling scammers to create convincing fake videos and voices. Bala shares insights on the role of deepfakes in identity verification and the challenges facing banks and consumers. Discover Jumio's innovative solutions to combat deepfake fraud and the future of authentication technologies. See omnystudio.com/listener for privacy information.
Are you still struggling to get it right? Are you struggling to make that transition from Excel sheets, align your data effectively, or executing your plans in a way that drives real impact? In this episode of the Digital HR Leaders podcast, host David Green sits down with David Wilkins, Chief Product and Strategy Officer at TalentNeuron, to uncover what it really takes to master SWP. Drawing on years of experience and TalentNeuron's extensive research, David shares actionable insights and forward-thinking strategies to help organisations transform their workforce planning efforts. So, hit play to learn more about: Why the question of ownership is central to the success of SWP—and who should take the lead How to align internal and external data for smarter, more impactful decision-making Why getting the right data architecture in place is just the first step—and what comes next The tools, strategies and skills organisations need to move beyond traditional methods and drive real workforce transformation Whether you're leading SWP efforts, navigating workforce transformation, or just trying to keep up with the rapid pace of change, this episode, sponsored by Talent Neuron, is an absolute must-listen. About TalentNeuron: TalentNeuron is shaping the future of workforce transformation. From Strategic Workforce Planning to skill gap analysis, TalentNeuron seamlessly combines external talent intelligence with internal data into one powerful platform. Join leading global enterprises already using actionable insights to boost organisational readiness and performance. Visit talentneuron.com today. Hosted on Acast. See acast.com/privacy for more information.
How is AI transforming the way we interact with sound, voice, and digital personas? In this episode of Tech Talks Daily, I speak with Alex Bordanova, Chief Product and Technology Officer at Voicemod, about the company's groundbreaking approach to AI-driven voice transformation and its expanding role beyond gaming. Originally developed to enhance voice chat experiences for gamers, Voicemod has evolved into a powerful tool for real-time voice modulation, combining traditional digital signal processing (DSP) with cutting-edge AI. Alex shares how their technology enables users to alter their voice characteristics—changing timbre, pitch, and resonance—while maintaining clarity and intelligibility. With millions of users creating custom voices every month, Voicemod is at the forefront of AI-powered audio innovation. We discuss the launch of Voicemod Key, a new hardware solution bringing voice transformation to console gaming and VR, allowing seamless integration between microphones and gaming platforms. Alex also highlights the importance of ethical AI practices, emphasizing Voicemod's commitment to using professionally recorded and consented datasets to train its AI models responsibly. Beyond gaming, Voicemod is forging partnerships with major entertainment brands, collaborating with Warner Bros, Rovio, and other global IP holders to bring iconic voices to life. As audio technology catches up to the advancements in visual media, what does the future hold for voice augmentation in entertainment, communication, and beyond?
From the archive: This episode was originally recorded and published in 2021. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant. Stoyan Kenderov is a global products and technology leader with 30+ years of experience currently serving as the Chief Product and Technology Officer for Plastiq, a leading intelligent payments platform. Top 3 Value Bombs 1. Small business owners must find a tool to help them quickly reduce spending time with the financial flow process of the business. 2. You need to make sure that you can pay your vendors and get paid back, and the faster you can do that, the faster you can grow your business. 3. Go travel a lot. Experience different cultures and make friends. Reach out to Stoyan via email - Stoyan's Email Sponsors HubSpot When you combine the power of Marketing Hub and Content Hub, you can have your best quarter, every quarter. Visit Hubspot.com/marketers to learn more Notion Combines your notes, docs, and projects into one space that's simple and beautifully designed. And now it has the power of AI built right inside of it. Try Notion for free when you go to Notion.com/johnleedumas
From the archive: This episode was originally recorded and published in 2021. Our interviews on Entrepreneurs On Fire are meant to be evergreen, and we do our best to confirm that all offers and URL's in these archive episodes are still relevant. Stoyan Kenderov is a global products and technology leader with 30+ years of experience currently serving as the Chief Product and Technology Officer for Plastiq, a leading intelligent payments platform. Top 3 Value Bombs 1. Small business owners must find a tool to help them quickly reduce spending time with the financial flow process of the business. 2. You need to make sure that you can pay your vendors and get paid back, and the faster you can do that, the faster you can grow your business. 3. Go travel a lot. Experience different cultures and make friends. Reach out to Stoyan via email - Stoyan's Email Sponsors HubSpot When you combine the power of Marketing Hub and Content Hub, you can have your best quarter, every quarter. Visit Hubspot.com/marketers to learn more Author100 A 100-day program where I will personally guide you 1-on-1 to create, write, publish and market your book! If you want daily guidance and mentorship from me, JLD, then head over to Author100.com to sign up for a free call to chat about the details Notion Combines your notes, docs, and projects into one space that's simple and beautifully designed. And now it has the power of AI built right inside of it. Try Notion for free when you go to Notion.com/johnleedumas
How is the future of payments evolving, and what role does technology play in shaping seamless, secure, and scalable financial transactions? In this episode of Tech Talks Daily, I explore these questions with Niv Liran, Chief Product and Technology Officer at Unzer, a company redefining payments across Europe by integrating cloud technology, AI, and security-driven innovations. Unzer has undergone a major transformation, unifying multiple acquired companies into a single, scalable platform, Unzer-1. Niv shares insights into this journey, explaining how consolidating payments infrastructure in the cloud has enabled greater agility, improved security, and ensured compliance in an increasingly regulated fintech landscape. He also highlights how Unzer's approach to unified commerce is streamlining transactions for merchants, seamlessly bridging in-store, online, and mobile payments. We discuss how AI is playing a crucial role in fraud detection and payment security, helping businesses monitor user behavior, detect anomalies, and prevent cyber threats while minimizing friction for customers. As Europe accelerates toward a cashless economy, Niv provides perspectives on how evolving consumer habits, the rise of digital wallets, and innovations like SoftPOS are reshaping the industry. With a focus on localized payment solutions and deep regulatory expertise, Unzer is setting new standards in fintech. But as digital payments continue to evolve, how can businesses ensure they stay ahead of security challenges while providing seamless experiences for customers? Join us as we explore the technology behind modern payments and the future of commerce.
How can product leaders approach bridging the gap between engineering and product management? In this podcast hosted by Nacho Andrade, DataCamp's Chief Product and Technology Officer Eduardo Oliveira will be speaking on bridging the gap between engineering and product management. Oliveira shares his unique perspective on transitioning from an engineering background into a product leadership role, and the key lessons he's learned about identifying and addressing critical product gaps to drive business impact.
SaaS Scaled - Interviews about SaaS Startups, Analytics, & Operations
Today, we're joined by Mohan Rao, Chief Product & Technology Officer of Knownwell, an AIaaS platform company that synthesizes an organization's natural communications, enterprise data, and public information into actionable intelligence to minimize client churn, maximize client growth, and drive operational efficiency. We talk about:The changing product development process with AI-native productsEliciting user feedback when the application output is unpredictableOvercoming the cognitive dissonance of using AI toolsSolving the challenges of scaling professional services relationshipsThe value of a ‘Digital Chief of Staff'
Send us a textIn this episode of Embedded Insiders, Bruce Franklin, Senior Director of Automotive at Micron, joins us to share his 2025 predictions for the automotive industry. He dives into the role of embedded memory and storage in robotaxis, key considerations for manufacturers, and how these advancements will shape the future of self-driving cars and next-generation architectures.Later, Rich sits down with Quentin Ochem, Chief Product and Revenue Officer at AdaCore, to explore a critical question: When designing high-integrity systems like those used in automotive applications, what is the programming language of choice?But first, Rich and Ken are back from CES 2025 and kick things off by recapping their experience, highlighting the top technology trends from the industry's leading companies.For more information, visit embeddedcomputing.com
In this episode, Amir Bormand interviews Kevin Trilli, Chief Product and Technology Officer at Amount Financial, about balancing product and technology leadership. They explore the challenges and benefits of merging product and tech roles, managing technical debt, and aligning product vision with business goals. Kevin shares personal experiences, insights on engineering leadership, and the evolving impact of AI on product management. Key Takeaways: Merging Product & Tech Leadership: Combining product and tech roles can streamline decision-making but requires balancing business goals with technical feasibility. Customer-Focused Development: Aligning engineering and product teams around customer success fosters collaborative problem-solving and better outcomes. Technical Debt Management: Managing tech debt involves allocating resources strategically, minimizing replatforming, and balancing short-term needs with long-term sustainability. AI's Role in Product Development: Understanding AI technologies is critical for product managers as AI-driven solutions reshape development processes. Highlights: 01:25 - Combining Product and Tech Roles: Lessons from Leadership 03:45 - Engineering & Product Alignment for Customer Success 05:30 - Managing Feedback Loops Between Teams 09:10 - Balancing Business Goals and Technical Execution 12:55 - The Impact of AI on Product and Engineering Teams 18:20 - Navigating Technical Debt and Roadmap Trade-offs 24:50 - Making Long-Term Product and Tech Decisions Tune in for a deep dive into product-tech leadership, engineering strategy, and practical advice on building high-performing tech organizations. As Chief Product and Technology Officer at Amount, Kevin Trilli shapes the entire product and technology organization, crafting and executing the product vision, product and innovation strategy while overseeing software and technology development. With a history of global product and technology officer roles in venture-based SaaS companies, including fintechs Mambu and Onfido (acquired by Entrust), Kevin is instrumental in helping scaling companies to over $100M ARR. Trilli, a Sloan Fellow with an MS in Management from Stanford Graduate School of Business, also holds a BS in Chemical Engineering from the University of Illinois. His expertise extends to multifaceted growth, merging technical proficiency with executive leadership across almost a dozen unique product markets over his career. Kevin also advises and sits on the board for several companies in AI, Cleantech and financial technology. https://www.linkedin.com/in/trilli/
DIEGO RODRIGUEZ Diego's remarkable experiences and brilliance has driven him to work at the nexus of business, design, and technology. He is also a terrific human being, catalyst and educator. He has served as Intuit's Chief Product & Design Officer, as a Senior Partner at IDEO, on the Harvard Board of Overseers, and on the founding team of Stanford's d.school. He is an active startup advisor, investor, and member of several public boards, focusing on tough tech, fintech, and the future of transportation. He serves on the boards of LendingTree and TrueCar, and was on EngageSmart's board until its January 2024 acquisition. As Intuit's Executive Vice President, Chief Product & Design Officer, Diego guided the strategy, design, and delivery of Intuit's groundbreaking, AI-powered customer experiences. Before Intuit, Diego was a Senior Partner at IDEO and served as the Managing Director of IDEO Bay Area—its largest business unit. Through IDEO CoLab, funded and incubated a portfolio of external startups, including PillPack (acquired by Amazon), Faraday Bicycles (acquired by Pon Holdings), and Mural. At the start of his career, Diego developed leading-edge products as an engineer at HP and IDEO, and he helped pioneer the SaaS version of QuickBooks as a product marketer at Intuit. He is a founding faculty member of the Hasso Plattner Institute of Design at Stanford (aka "the d.school"). He served on the Harvard University Board of Overseers and as an Entrepreneur-in-Residence at Harvard Business School. Diego holds bachelor's degrees in engineering and humanities with honors from Stanford University, and an MBA with distinction from Harvard Business School. He won a Chicago Athenaeum Good Design Award and several Red Dot Design Awards. Fortune named him one of “The Smartest People in Tech”. Fast Company called his writing about culture, strategy, and innovation “a must-read for anyone who wants to incorporate design thinking into their work.” He holds multiple patents. GENERAL INFO| TOP OF THE GAME: Official website: https://topofthegame-thepod.com/ RSS Feed: https://feed.podbean.com/topofthegame-thepod/feed.xml Hosting service show website: https://topofthegame-thepod.podbean.com/ Javier's LinkTree: https://linktr.ee/javiersaade SUPPORT & CONNECT: LinkedIn: https://www.linkedin.com/showcase/96934564 Facebook: https://www.facebook.com/profile.php?id=61551086203755 Twitter: https://twitter.com/TOPOFGAMEpod Subscribe on Podbean: https://www.podbean.com/site/podcatcher/index/blog/vLKLE1SKjf6G Email us: info@topofthegame-thepod.com THANK YOU FOR LISTENING – AVAILABLE ON ALL MAJOR PLATFORMS
Are you ready for AI that doesn't need instructions? And if AI shifts from being an order-taker to an order-maker, what does that mean for how we interact with it? Welcome to 2025! In this special New Year kickoff episode, we dive into the transformative power of Agentic AI, launching the year's first themed series on Scaling with AI. This episode features a compelling discussion with Charlene Li, New York Times bestselling author of The Disruption Mindset and Winning with Generative AI: The 90-Day Blueprint for Success. Charlene talks with Pete Buer about why 2025 is set to be the year of Agentic AI and provides powerful examples of its impact across industries—from healthcare to consulting services. She shares how businesses can use AI agents to eliminate bottlenecks, streamline decision-making, and gain a competitive edge. Following this, Knownwell Chief Marketing Officer Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product and Technology Officer Mohan Rao. Together, they react to Charlene's insights, comparing the AI revolution to the Industrial Revolution and exploring the leadership challenges in navigating this shift. The panel discusses how Agentic AI will redefine knowledge management, enhance CEO effectiveness, and shape the future of leadership. 2025 can be the year where AI helps you scale your business to the next level. Go to knownwell.com to sign up for our beta.
Send us a textWe bring you a compilation of some of the best and most popular episodes of 2024. The guests of this episode have either founded or held key leadership roles in companies with a $200 Billion combined market cap, including Capital One, Kaspi, Mercado Libre, and Xero.It was an amazing year for Fintech Leaders with 42 new guests from 13 countries. Our interviews were viewed almost 3 million times across all platforms and we reached people in 184 countries. Thank you for tuning for what was an amazing year and I'm excited to bring you a 2025 full of rockstar business leaders.In this episode, you'll hear from:Mikhail Lomtadze, CEO of Kaspi.kz (Nasdaq:KSPI)Diya Jolly, Chief Product and Technology Officer at XeroPedro Arnt, CEO of dLocal (NASDAQ:DLO)Eric Poirier, CEO of AddeparNigel Morris, Co-Founder of QED & Capital OneRujul Zaparde, CEO & Co-Founder of ZipJack Zhang, CEO & Co-Founder of AirwallexWant more podcast episodes? Join me and follow Fintech Leaders today on Apple, Spotify, or your favorite podcast app for weekly conversations with today's global leaders that will dominate the 21st century in fintech, business, and beyond.Do you prefer a written summary? Check out the Fintech Leaders newsletter and join ~70,000+ readers and listeners worldwide!Miguel Armaza is Co-Founder and General Partner of Gilgamesh Ventures, a seed-stage investment fund focused on fintech in the Americas. He also hosts and writes the Fintech Leaders podcast and newsletter.Miguel on LinkedIn: https://bit.ly/3nKha4ZMiguel on Twitter: https://bit.ly/2Jb5oBcFintech Leaders Newsletter: bit.ly/3jWIp
In this episode, Carlos Gonzalez de Villaumbrosia interviews Michael Cerda, Chief Product and Technology Officer at TelevisaUnivision, the world's leading Spanish-language media company reaching 125 million Spanish speakers daily across the US and Latin America.TelevisaUnivision launched ViX, a consumer streaming platform, two years ago to compete with US-based giants like Netflix and Disney+. ViX has already surpassed 50 million global monthly active users, driven by the world's largest library of Spanish-language content, including major soccer rights like the World Cup, European Championship, and Champions League.Michael's impressive career includes launching Disney+ as VP of Product at Disney, leading Apple's first Credit Card as CPO at Goldman Sachs, and working directly with Mark Zuckerberg at Meta. At ViX, he leads product management, design, and engineering, leveraging AI to enrich metadata, improve content recommendations, and solve the 'cold start' problem—all while steering ViX toward profitability by late 2024.We explore ViX's journey from launch to a major player in the Spanish-language streaming market, the integration of AI in content recommendations, and the balance between traditional TV viewing habits and modern streaming interfaces. We also discuss how TelevisaUnivision leverages cultural insights to drive engagement and the challenges of personalizing content for a diverse Hispanic audience across 19 countries.What you'll learn:- Michael's approach to scaling ViX from launch to over 50 million users in two years.- How AI and large language models are used to enrich metadata and improve user experience.- Strategies for personalizing content recommendations across 19 countries.- The development of specific user personas to target diverse audiences.- How TelevisaUnivision balances free and premium tiers in their streaming service.Key Takeaways:- AI-Powered Recommendations: Michael highlights the use of AI to solve the 'cold start' problem in content recommendations.- Cultural Sensitivity: He emphasizes the importance of understanding cultural nuances in creating engaging content for Hispanic audiences.- Rapid Scaling: Michael discusses the challenges and strategies involved in building and launching a streaming service in just 9 months.- User-Centric Design: He explains how ViX tailors its interface and content to cater to both traditional TV viewers and modern streaming users.- Product Management in Media: Michael shares insights on adapting product management principles from tech to the media industry, drawing parallels between building products and his passions for music, yoga, and cooking.Social Links:- Follow our Podcast on Tik Tok here- Follow Product School on LinkedIn here- Join Product School's free events here - Find out more about Product School hereCredits:Host: Carlos Gonzalez de VillaumbrosiaGuest: Michael Cerda
The grocery retail industry in India is undergoing a major transformation, driven by AI-powered solutions that bridge the gap between online and offline experiences. In this episode of To the Edge and Beyond, Michelle Dawn Mooney speaks with Rakshit Daga, Chief Product & Technology Officer at BigBasket; Raghavendra Bhat, Principal Engineer at Intel Corporation; Nitin Bajaj, Director, SMG at Intel Corporation; and D. Baskaramoorthy, Vice President Sales at Posiflex India.Rakshit Daga shares how BigBasket uses computer vision-based self-checkout to streamline operations in physical stores. “AI helps us provide a seamless and efficient shopping experience for customers. Our edge-based checkout systems identify products, weigh them, and bill instantly without human intervention. This innovation drives operational efficiency while delighting customers.”To achieve real-time performance, Raghavendra Bhat discusses how Intel's Tiger Edge Platform powers AI inferencing at the edge. “Moving AI closer to the store reduces latency and bandwidth costs while enabling a faster checkout process. Intel's edge solution ensures cloud-like ease of management, giving retailers greater flexibility and scalability.”Hardware plays a pivotal role in this ecosystem. D. Baskaramoorthy highlights how Posiflex customizes dual OS POS systems to meet BigBasket's specific requirements. “Our hardware integrates weighing scales, scanners, and AI-driven recognition into a single device, providing a seamless sub-30-second checkout experience that keeps customers coming back.”Nitin Bajaj emphasizes the power of collaboration: “Intel's ecosystem strategy connects technology partners to build innovative, scalable solutions. The collaboration between Intel, BigBasket, and Posiflex demonstrates how AI can transform the retail landscape.”By integrating AI and edge computing, this partnership sets new benchmarks for omnichannel retail, enhancing customer satisfaction and operational efficiency.You can reach out to our guests on LinkedIn:Rakshit DagaRaghavendra BhatNitin BajajD. BaskaramoorthySubscribe to To The Edge and Beyond on Apple Podcasts and Spotify for more insights from Intel's Internet of Things Group.
The grocery retail industry in India is undergoing a major transformation, driven by AI-powered solutions that bridge the gap between online and offline experiences. In this episode of To the Edge and Beyond, Michelle Dawn Mooney speaks with Rakshit Daga, Chief Product & Technology Officer at BigBasket; Raghavendra Bhat, Principal Engineer at Intel Corporation; Nitin Bajaj, Director, SMG at Intel Corporation; and D. Baskaramoorthy, Vice President Sales at Posiflex India.Rakshit Daga shares how BigBasket uses computer vision-based self-checkout to streamline operations in physical stores. “AI helps us provide a seamless and efficient shopping experience for customers. Our edge-based checkout systems identify products, weigh them, and bill instantly without human intervention. This innovation drives operational efficiency while delighting customers.”To achieve real-time performance, Raghavendra Bhat discusses how Intel's Tiger Edge Platform powers AI inferencing at the edge. “Moving AI closer to the store reduces latency and bandwidth costs while enabling a faster checkout process. Intel's edge solution ensures cloud-like ease of management, giving retailers greater flexibility and scalability.”Hardware plays a pivotal role in this ecosystem. D. Baskaramoorthy highlights how Posiflex customizes dual OS POS systems to meet BigBasket's specific requirements. “Our hardware integrates weighing scales, scanners, and AI-driven recognition into a single device, providing a seamless sub-30-second checkout experience that keeps customers coming back.”Nitin Bajaj emphasizes the power of collaboration: “Intel's ecosystem strategy connects technology partners to build innovative, scalable solutions. The collaboration between Intel, BigBasket, and Posiflex demonstrates how AI can transform the retail landscape.”By integrating AI and edge computing, this partnership sets new benchmarks for omnichannel retail, enhancing customer satisfaction and operational efficiency.You can reach out to our guests on LinkedIn:Rakshit DagaRaghavendra BhatNitin BajajD. BaskaramoorthySubscribe to To The Edge & Beyond podcast on Apple Podcasts and Spotify to stay updated with more insights from leaders in the Intel and Edge Network group.
Did David DeWolf's bold 2024 AI predictions hold up? And what's next for AI in 2025? Join Courtney Baker, Knownwell CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao as they recap last year's forecasts and dive into fresh predictions for the future of AI. From advancements in AI-first enterprise products to the rise of agentic AI, our panel explores what's real, what's hype, and how businesses can prepare. Special guest Andrew Abela, author of Superhabits:The Universal System for a Successful Life and Dean of the Busch School of Business at the Catholic University of America, joins Pete Buer to discuss how AI can complement human virtues, foster better decision-making, and help us grow into our best selves. His insights on humanity and technology offer a powerful perspective on aligning progress with purpose. All that PLUS, in a brand-new segment "Secret Agent Man," Pete breaks down the emerging wave of agentic AI. Learn how AI agents could revolutionize team structures and workflows, and why executives need to start planning for these autonomous tools. Don't miss out on this exciting episode filled with retrospectives, bold forecasts, and actionable insights. Find out more about Knownwell's AI platform at Knownwell.com and start transforming your business today: www.knownwell.com Watch this episode on YouTube: https://youtu.be/z7Y4LKjZq2k
In this episode of Building Globally: Lessons in Enterprise Product Growth, host Adam Stead is joined by Josef Starýchfojtů, Chief Product and Technology Officer at MEWS. They discuss the transformation of property management systems in hospitality, focusing on cloud migration, product strategy, and the challenges of modernizing a traditionally tech-resistant industry.
IN THIS EPISODE...Meet Frank Gartland, Chief Product & Technology Officer at Skillable, a visionary leader passionate about fostering meaningful organizational culture and delivering customer-centric products. He excels in team collaboration, strategic planning, and driving innovation. Frank thrives on mentoring others, aligning purpose with core values, and empowering individuals to reach their potential through impactful contributions.This conversation highlights Skillable's focus on hands-on learning, its role in building confidence through real-world experiences, and its client applications. Frank discusses his responsibilities, the balance between innovation and customer needs, AI integration, and the importance of clarity, collaboration, and meaningful contributions in driving Skillable's product strategy and leadership approach.------------Full show notes, guest bio, links to resources mentioned, and other compelling episodes can be found at http://LeadYourGamePodcast.com. (Click the magnifying icon at the top right and type “Frank”)Love the show? Subscribe, rate, review, and share! Learn more about us! https://shockinglydifferent.com/-------------WHAT TO LISTEN FOR:1. What does Skillable focus on to enhance learning experiences?2. Who are some of Skillable's notable clients?3. How does Skillable help build confidence in learning?4. What are Frank's responsibilities as Chief Technology and Product Officer?5. How does Skillable balance customer requests with development priorities?6. What challenges does Frank face in communication within his role?7. How does AI impact Skillable's product strategy?8. What concerns does Frank have about Skillable's organizational strategy?9. What is Frank's "lamp to your feet strategy"?10. How does Skillable ensure that hands-on work is validated?------------FEATURED TIMESTAMPS:[03:25] Personal Life and Family[04:51] Overview of Skillable and Its Services[06:24] Examples of Skillable's Client Usage[10:22] Frank's Role and Responsibilities[12:49] Balancing Customer Requests and Development[16:27] Signature Segment: Frank's entry into the LATTOYG Playbook: A Day in the Life of a CTO[20:16] Impact of AI on Skillable's Product Strategy[25:40] Concerns and Future Focus[28:33] Signature Segment: Frank's LATTOYG Tactic of Choice: Leading with Courageous Agility[32:40] Frank's Contact Information------------ADDITIONAL RESOURCES FOR YOU:Overview: Our Signature Leadership Development Experience: http://bit.ly/DevelopYourGame
In this episode of Ecommerce Toolbox: Expert Perspectives, Kailin Noivo interviews Rohit Nathany, Chief Product and Technical Officer at Mejuri, a leading luxury jewelry retailer. Rohit shares insights from his diverse background, including experiences at HelloFresh, Amazon, and a manufacturing startup he founded. At Mejuri, Rohit oversees engineering, product, and marketing, drawing on his broad expertise across supply chain, operations, and finance. Tune in for Rohit's unique approach to balancing tech customization and business growth, with insights on scaling innovation, managing tech debt, and fostering customer-centric digital experiences
Special Agent in Charge Justin King had an amazing career that took him all over the world. From the US Southern border to fire fights along side special forces in the Middle East. Justin is now the Chief Product and Strategy Officer at the National Command and Staff College along with being Chief Strategy Officer at MAGNUSWorx. Connect with him below! LinkedIn - https://www.linkedin.com/in/justincking/ Contact Steve - steve@thingspolicesee.com Support the show by joining the Patreon community today! https://www.patreon.com/user?u=27353055 -Video of the interviews -Vinyl TPS logo sticker -Patron Shoutout -Exclusive posts and direct messaging to Steve Please rate and review on iTunes! https://itunes.apple.com/us/podcast/things-police-see-first-hand-accounts/id1384355891?mt=2 Shop Merch / Subscribe / be a guest / Contact www.thingspolicesee.com Join the FB community! https://www.facebook.com/thingspolicesee/ Background consultation - Ken@policebackground.net