Podcasts about chief product

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Best podcasts about chief product

Latest podcast episodes about chief product

Easy Prey
Real Time Fraud Detection

Easy Prey

Play Episode Listen Later Oct 22, 2025 40:30


Everywhere you turn, someone's trying to fake something like an image, a voice, or even an entire identity. With AI tools now in almost anyone's hands, it takes minutes, not days, to create a convincing fake. That's changed the game for both sides. The fraudsters have new weapons, and the rest of us are scrambling to keep up. The real question now isn't just how to stop scams, but how to know who or what to trust online. My guest today, Bala Kumar, spends his days on the front lines of that battle. He's the Chief Product and Technology Officer at Jumio, a company working to make digital identity verification faster, smarter, and safer. Bala has more than twenty years in the industry, including leadership roles at TransUnion, and he's seen firsthand how the race between innovation and exploitation never really ends. It just keeps speeding up. In our conversation, Bala shares how generative AI has supercharged the fraud world, what makes identity such a fragile link in digital trust, and why biometrics may finally offer a way forward. We also dig into the psychology behind online risk, how convenience often wins over caution, and what small habits can help people protect themselves in an age where deception looks more real than ever. Show Notes: [01:04] Bala Kumar has a background in product management and fraud prevention from TransUnion to Jumio. [01:59] He describes how fraudsters constantly evolve, forcing companies to anticipate attacks instead of just reacting. [03:56] The quality of manipulated images has skyrocketed, making real vs. fake nearly indistinguishable. [05:17] Jumio's systems catch most fake IDs, but Bala admits even advanced systems must keep auditing for missed fraud. [07:16] Regular audits and rapid response cycles help Jumio identify attack spikes within 24–48 hours. [09:40] Generative AI has dramatically increased the speed and volume of fraud attempts across industries. [11:33] Jumio uses cross-transaction risk analysis to detect emerging fraud patterns and shut down attacks quickly. [13:00] Fraudsters move from one platform to another, always searching for weaker defenses and faster wins. [15:10] Bala explains how fraud prevention has expanded beyond banking into gaming, dating, and gig platforms. [16:38] Consumers crave low friction, which ironically makes them more vulnerable to scams. [17:20] Instant gratification culture pressures companies to reduce security steps, fueling greater risk. [19:52] New AI-driven fraud tactics include injected camera feeds and highly realistic deep fakes. [20:12] Old tricks like “send me a selfie with proof” no longer work—deepfakes can now mimic anything. [22:22] Bala sees biometrics as the next major safeguard for digital identity and real-time verification. [23:12] Facial recognition has become mainstream, paving the way for secure and low-friction identity checks. [26:19] Jumio is already deploying biometric check-ins for events and hotel registrations with great success. [27:30] Account recovery and payout systems now use liveness and device checks to confirm identity safely. [30:09] Bala critiques outdated knowledge-based questions like “What's your favorite food?” as unreliable security. [31:12] Consumers lack visibility into which apps use strong verification or multi-factor authentication. [33:56] He calls for an independent rating system to rank apps based on security and identity protection. [37:53] Bala urges users to question why companies ask for personal data like SSNs or ZIP codes. [39:29] Even a ZIP code and last name can expose personal records, highlighting the need for awareness. Thanks for joining us on Easy Prey. Be sure to subscribe to our podcast on iTunes and leave a nice review.  Links and Resources: Podcast Web Page Facebook Page whatismyipaddress.com Easy Prey on Instagram Easy Prey on Twitter Easy Prey on LinkedIn Easy Prey on YouTube Easy Prey on Pinterest Jumio Bala Kumar - LinkedIn

One Knight in Product
CPO Stories: Georgie Smallwood - Moonpig

One Knight in Product

Play Episode Listen Later Oct 22, 2025 53:06


On this episode, I speak to Georgie Smallwood. Georgie is Chief Product, Technology & Data Officer at Moonpig - the UK's best-known online gifting and greeting card platform. Georgie has built a global career leading product and technology teams at companies like N26, Xero, and Tier Mobility, before joining Moonpig to help transform a 25-year-old household brand into a modern, tech-driven organisation. In this interview, she talks about what it means to create "moments that matter", how Moonpig balances emotional connection with innovation, and how to lead when you're responsible for product, tech and data all at once. We cover a lot, including: Making technology more human: Georgie believes technology should make the world smaller, not bigger - by connecting people, not distancing them. At Moonpig, the goal isn't just to sell cards or gifts, but to help people express love and connection through meaningful gestures. Product with purpose: Moonpig's mission is to be “the world's greatest gifting companion.” Every card printed represents a moment of love, humour, or memory between people. Georgie sees product management at Moonpig as building moments that matter, not just features. Balancing connection and innovation: Moonpig has embraced AI and personalisation, but Georgie cautions against rushing ahead for technology's sake. Instead, the team focuses on introducing innovation in a way that feels natural and accessible to mass-market users. Leading product, technology, and data together: As CPTDO, Georgie bridges three major domains. She admits she's not a data scientist or engineer, but focuses on seeking to understand - asking open questions, learning continuously, and leading through consistency rather than control. On empowerment and leadership: While she values empowered teams, Georgie is pragmatic about balancing autonomy with business realities. She also believes true innovation needs governance, not chaos. Check out Moonpig Check out Moonpig's website: http://moonpig.com/, or their careers page: https://www.moonpig.group/careers/. Connect with Georgie You can connect with Georgie on LinkedIn: https://www.linkedin.com/in/georginasmallwood/.

Microsoft Teams Insider
The Future of Meeting Rooms — with Tormod Ree, Chief Product and Engineering Officer at Neat

Microsoft Teams Insider

Play Episode Listen Later Oct 21, 2025 25:16 Transcription Available


In this episode, Tormod Ree, Chief Product and Engineering Officer at Neat, shares his view on where meeting room technology is heading and how Neat plans to differentiate while staying simple and reliable for customers.AI across the experience: device-side media understanding, and platform features will move meetings from basic framing to experiences that adapt to the interaction in the room.Hybrid work isn't solved: organisations still struggle to give remote participants equal presence for video, audio and collaboration. Rooms must support more than a “video window” and enable local, collaborative and mixed scenarios.Neat's approach to scale: multi‑device architecture for larger and more complex spaces, companion devices like Neat Center, and an App Hub to use devices for more than meetings.Platform alignment without losing identity and partnership on Microsoft's Devices Ecosystem Platform to improve quality, provisioning and integrations, while retaining Neat's own innovations and simplicity focus.Thanks to Neat, this episode's sponsor, for their continued support of Empowering.Cloud.

Audio News
VERTIV PRESENTA A SU NUEVO CHIEF PRODUCT & TECHNOLOGY OFFICER

Audio News

Play Episode Listen Later Oct 16, 2025 3:27


A partir del 2026, Scott Armul asumirá como nuevo Chief Product & Technology Officer en Vertiv, después de la salida de Stephen Liang, manteniendo así la integración entre innovación, producto y estrategia global para liderar la próxima etapa de infraestructura digital e inteligencia artificial.

Predictable B2B Success
How Responsible AI Implementation Prevents $300M Brand Reputation Crises

Predictable B2B Success

Play Episode Listen Later Oct 14, 2025 59:56


What does it take to build a billion-dollar company with fewer than 100 people, all while placing customer obsession and responsible AI at its core? In this episode of Predictable B2B Success, host Vinay Koshy speaks with Phillip Swan, Chief Product and Go-to-Market Officer of the AI Solution Group, to unlock the secrets behind blending innovative tech, ethical AI, and truly frictionless customer experiences. Philip shares his journey from co-founding PI Partners to merging with AI Solution Group, revealing untold stories about how he and his team leverage AI to drive unprecedented operational momentum and organizational growth. From identifying “migraine-level” pain points to eliminating data leaks caused by shadow AI, Phillip's insights challenge conventional thinking and tackle the big questions: Can AI really build trust and customer advocacy? How do you systemize culture and alignment across traditional business silos? And what is “pre-awareness”, the surprising stage most companies ignore in the buyer's journey? Packed with real-world examples, bold perspectives, and practical frameworks for change, this episode will get you rethinking your approach to product, leadership, and revenue growth. If you're ready to turn customer-centricity from a buzzword into your breakthrough strategy, don't miss this conversation! Some areas we explore in this episode include: Responsible and Safe AI – Ethics, guardrails, and compliance in AI development.Shadow AI Risks – Dangers of ungoverned AI and protecting company data.Customer Obsession – Making customer outcomes a core organizational focus.Revenue Momentum – Using AI and alignment to drive sustained business growth.Breaking Down Silos – Connecting all business functions for better collaboration and KPIs.Pre-awareness in the Buyer Journey – Building trust and influence before customers identify their needs.Change Management & Culture – CEO-driven culture and effective organizational change strategies.AI Agents & Agentic Systems – Defining and building true autonomous AI agents.Customer-driven Product Development – Co-creating solutions with customers based on real pain points.Scaling Customer Experience – Turning every touchpoint, including support and legal, into a customer experience advantage.And much, much more...

AI Knowhow
Commercial Intelligence in Action: A Deep Dive into the Knownwell Platform

AI Knowhow

Play Episode Listen Later Oct 6, 2025 32:39


What if the biggest threat to next year's revenue isn't churn—but the quiet erosion of loyalty you never saw coming? With 85% of professional services revenue riding on existing clients, old tools like NPS and gut instinct just won't cut it anymore. In this special edition, we're taking you inside the Knownwell platform itself—no roundtable, no guests—just a front-row seat to how real-time commercial intelligence is changing the game. Knownwell Chief Marketing Officer Courtney Baker and Chief Product and Technology Officer Mohan Rao walk through the platform live, showing how executives can go from blind spots and firefighting to confident, data-backed decisions in minutes. Watch as they simulate a Monday morning at a fictional agency—and reveal how Knownwell helps leaders prep for surprise client calls, uncover hidden growth opportunities, and balance energy across a full portfolio. This isn't just a product demo. It's a blueprint for how high-performing teams are staying ahead of risk, strengthening client relationships, and winning renewals—without the guesswork.

HealthcareNOW Radio - Insights and Discussion on Healthcare, Healthcare Information Technology and More
Healthcare De Jure: Michael Coen and Michelle Skinner from TeleTracking

HealthcareNOW Radio - Insights and Discussion on Healthcare, Healthcare Information Technology and More

Play Episode Listen Later Oct 4, 2025 27:36


Host Matt Fisher talks to Michael Coen, Chief Product & Technology Officer and Michelle Skinner, Chief Clinical Executive, TeleTracking about challenges in healthcare operations and patient flow; viewing flow as a form of logistics that requires coordination across a system and facilities; enabling efficient and effective flow with trusted data; impact of AI going forward. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Engadget
Disney sent a cease and desist letter to Character.AI, OpenAI's Sora app is real but you'll need an invite to try it, and Daniel Ek is stepping down as Spotify CEO

Engadget

Play Episode Listen Later Oct 1, 2025 7:24


-(00:39) Disney has demanded that Character.AI stop using its copyrighted characters. Axios reports that the entertainment juggernaut sent a cease and desist letter to Character.AI, claiming that it has chatbots based on its franchises, including Pixar films, Star Wars and the Marvel Cinematic Universe. -(02:25) One day after Wired reported that OpenAI was preparing to release a new AI social video app, the company has revealed it to the wider world. It's called the Sora app, and it's powered by OpenAI's new Sora 2 video model, allowing it to generate AI-made clips of nearly anything. -(04:21) Spotify founder and CEO Daniel Ek will be transitioning to the role of executive chairman on January 1 of next year. The current Co-President and Chief Product and Technology Officer Gustav Söderström and Co-President and Chief Business Officer Alex Norström will take his place as co-CEOs. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Edtech Insiders
Week in EdTech 9/10/25: Apple Integrates OpenAI & Gemini to Siri, NAEP Scores Show Continued Learning Loss, EdTech Funding Slows, Alpha Schools' 2-hour AI Model Sparks Debate, and More! Feat. Chris Walsh of PBLWorks

Edtech Insiders

Play Episode Listen Later Sep 19, 2025 67:23 Transcription Available


Send us a textJoin hosts Alex Sarlin and guest co-hosts  Matt Tower of Whiteboard Advisors,  & Kate Eberle Walker, CEO of Presence as they break down the latest headlines in education technology and from Big Tech's AI push to the evolving future of school models. ✨ Episode Highlights:[00:00:00] Kate Eberle Walker on parents' concerns about AI chatbots and student mental health [00:03:20] Apple integrates OpenAI and Gemini into Siri, reshaping the AI race [00:04:15] Global AI shake-up: Microsoft shifts to Anthropic, Baidu gains ground, Google antitrust update [00:14:45] Edtech funding slowdown and investor focus on regulated markets like special education [00:18:07] OpenAI launches certifications for frontline workers; Google gamifies AI literacy with Stanford [00:27:43] First NAEP results post-pandemic show continued learning loss and lack of political focus on academics [00:39:01] Accountability challenges in education: attendance, wellness, and equity in public vs. private models[00:43:46] Debate on Alpha Schools' “two hours of AI per day” model and its implications for learningPlus, special guest: [00:50:17] Chris Walsh, Chief Product and Technology Officer of PBLWorks on scaling project-based learning

The Product Experience
Why saying no to customers builds better products – Patrick Ndjientcheu (CPTO, Irembo)

The Product Experience

Play Episode Listen Later Sep 17, 2025 50:56


In this episode of The Product Experience, Patrick Ndjientcheu, Chief Product and Technology Officer at Irembo, shares how his team transitioned from delivering projects for government to building a portfolio of scalable products. Patrick talks about shifting mindsets from execution to strategy, spinning out payments and identity into independent products, and the challenges of balancing internal bias with customer needs. He also reveals how Irembo is evolving into a super app, why sales enablement is crucial in a B2B context, and the lessons he has learned guiding teams through the move from project to product to product portfolio.Six things we learned from PatrickProject to product mindset: Repeat customer demand signals value, turn ad-hoc projects into structured products with identity, principles, and strategy.Team restructuring without turnover: Shifting from project delivery to product development requires reorganising teams around capabilities.Spinouts emerge from features: Payments and identity started as embedded features, but with scale and external demand, became standalone products.Bias is real: Teams naturally over-index on the dominant revenue product. Separation, customer interviews, and rebranding are critical to balance focus.Sales enablement matters: Without educating sales and customers on new platform capabilities, adoption stalls and value is under-communicated.Leadership lesson: Product leaders must bring the whole organisation on the journey—marketing, sales, finance, and operations—not just product teams.Featured Links: Follow Patrick on LinkedIn | Irembo | Inspire Africa Our HostsLily Smith enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She's currently Chief Product Officer at BBC Maestro, and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She's worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol and runs ProductCamp in Bristol and Bath. Randy Silver is a Leadership & Product Coach and Consultant. He gets teams unstuck, helping you to supercharge your results. Randy's held interim CPO and Leadership roles at scale-ups and SMEs, advised start-ups, and been Head of Product at HSBC and Sainsbury's. He participated in Silicon Valley Product Group's Coaching the Coaches forum, and speaks frequently at conferences and events. You can join one of communities he runs for CPOs (CPO Circles), Product Managers (Product In the {A}ether) and Product Coaches. He's the author of What Do We Do Now? A Product Manager's Guide to Strategy in the Time of COVID-19. A recovering music journalist and editor, Randy also launched Amazon's music stores in the US & UK.

Cloud Stories | Cloud Accounting Apps | Accounting Ecosystem

Xero's Chief Product & Tech Officer Diya Jolly shares product highlights from Xerocon, how AI is shaping features, and what drives her mission to empower small businesses globally. Summary Today I'm speaking with Diya Jolly, Chief Product & Technology Officer at Xero In this episode, recorded live at Xerocon Brisbane inside a blue Kombi van we talk about . . . Reflections on leadership, childhood inspirations & her father's influence Diya's approach to customer-driven product development Highlights from recent Xero product announcements: New homepage & navigation redesign Enhanced Partner Hub Intelligent bank reconciliation with human + AI synergy Actionable insights for accountants & bookkeepers  The impact of user feedback and communication on product strategy Contact details: Diya Jolly: https://www.linkedin.com/in/diyajolly/ Xero: https://www.xero.com/au/ Accounting Apps newsletter: http://accountingapps.io/  Accounting Apps Mastermind: https://www.facebook.com/groups/XeroMasterMind  LinkedIn: https://www.linkedin.com/in/HeatherSmithAU/  YouTube Channel: https://www.youtube.com/ANISEConsulting  X: https://twitter.com/HeatherSmithAU

AI Knowhow
The Middle Management AI Crunch

AI Knowhow

Play Episode Listen Later Sep 15, 2025 29:36


Will AI replace middle managers, or will it make them more human than ever? In this episode, Knownwell CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao unpack AI's real impact on middle management. Is the leadership pipeline about to be disrupted? Or will we see a resurgence of mentorship, critical thinking, and apprenticeship models? Pete Buer continues his conversation with philosopher, author, and Forbes columnist Dr. Pia Lauritzen. They dive deep into the existential risks of AI and why existential, ethical, and epistemological questions must never be left to AI All of that PLUS Pete joins Courtney to review some AI news. This week they discuss a Wired article on how scientists are using AI to invent bizarre, yet effective experiments. The takeaway? AI isn't just about automation—it's about creative collaboration.  Don't miss insights on what leadership training might look like in an AI-first world, why critical thinking beats arithmetic, and how "question culture" could be the secret to better business decisions. Curious how AI is reshaping leadership and redefining what it means to manage? Try rethinking your organization's leadership journey from the ground up. Visit www.Knownwell.com/experience to explore real-time commercial intelligence—and join the conversation on LinkedIn to tell us how you think we should train the next generation of leaders. Watch this episode on YouTube: https://youtu.be/NG3fNH3aia8 

Crafted
Did anyone actually read that MIT AI study that made the market swoon? (I did!) Also: The latest on AI in schools and Melania's robot paranoia

Crafted

Play Episode Listen Later Sep 12, 2025 35:48


What's up with “the MIT study” that claims 95% of all AI pilots fail? Did anyone actually read it beyond the headline? (Dan did—and he has thoughts.)Also: the good, the bad, and the quietly dystopian side of putting AI in kids' classrooms.And… are robots really the thing Melania should be worrying about? That's just some of what Kwaku Aning, return guest and founder of Retrofuturism, and I get into on this very lively, very bubbly, and very uncrafted edition of CRAFTED.More new episodes—and a major update to the show—are coming soon. Subscribe in your favorite podcast app and get the newsletter at crafted.fm---Come hang with us at PopTechCome hang with us and see live recordings of CRAFTED., at PopTech! PopTech is a “curator of what's next” and this will be my third time at the conference. I keep going back because I get new ideas, new inspiration, and really get to know the attendees and speakers. This year's talk's include “A possibilist's guide to the future”, “AI: In service to human(ity),” “Vibe coding for human rights” and more. To see the full list of talks and speakers, see PopTech.org and if you've never been before and would like a discount, DM me on LinkedIn or email me: dan@modernproductminds.com ---Referenced in this episode:MIT study on AI profits rattles tech investors (Axios)Full 26-page MIT study (Scribd)AI Is a Money Trap (Ed Zitron)The Fever Dream of Imminent Superintelligence Is Finally Breaking (Gary Marcus in the NYTimes)How Chatbots and AI Are Already Transforming Kids' Classrooms (Bloomberg)Alpha School – the “AI-Powered Private School”Melania Trump Has a Warning for Humanity: ‘The Robots Are Here' (NYTimes)---Like this episode?You'll also like my conversation with Khan Academy's Chief Product & Learning Officer on what happens when AI becomes your tutor—and what it means for the future of learning.

Driven: Ecommerce at Work
Don't Lose Top Talent Due to Outdated Technology! (Featuring Stephan Fulop of DSG)

Driven: Ecommerce at Work

Play Episode Listen Later Sep 11, 2025 22:21


New employees often have high expectations for office technology, but many companies struggle to meet those expectations. It's crucial to maintain those expectations in the workplace, not lower them just because it's "business tech". In this not-to-miss episode, Stephan Fulop, Chief Product & Technology Officer at DSG, highlights the challenges of information technology in creating a smart office environment, and ensuring that the office runs smoothly and efficiently using high quality business technology.

eCom Logistics Podcast
How ThredUp Processes 100,000 Items a Day with AI and Automation

eCom Logistics Podcast

Play Episode Listen Later Sep 8, 2025 43:52


What You'll LearnWhy sustainability wasn't the initial growth lever and how ThredUp found product-market fit by prioritizing value and convenience.The pivotal shift from a peer-to-peer marketplace to an asset-backed resale model through bag-drop logistics.How ThredUp scaled partially automated distribution centers to process over 100,000 unique items daily.The key metrics that balance throughput, speed, and quality in large-scale resale operations.How generative AI and visual search transformed discovery, personalization, and customer confidence.The cultural practices — hackathons, AI bootcamps, and atomic building blocks — that sustain innovation and rapid adoption internally.How Resale-as-a-Service enables major brands like Madewell to run white-labeled resale programs powered by ThredUp's technology and operations.Highlights00:00 – Introduction: Dan's 15-year journey at ThredUp02:00 – Why sustainability alone didn't drive growth04:00 – The bag-drop pivot: asset-backed vs. P2P resale07:30 – Marketplace dynamics: limited buyer-seller overlap09:00 – Jobs-to-be-done thinking & unlearning old models12:00 – Scaling ops: from scrappy warehouses to the world's largest clothing carousel17:00 – Throughput vs. quality: metrics that matter21:00 – AI-powered search & discovery: cottagecore to mermaidcore26:30 – Internal AI adoption: hackathons & “atomic building blocks”33:30 – Building a culture of innovation and infinite learning36:30 – Resale-as-a-Service for brands like Madewell39:30 – Future of shopping: agentic AI and frictionless commerce42:00 – Shoptalk Fall preview + closing thoughtsQuotes[00:02:30]: “Even if someone cares about the planet... we did not find product-market fit. We had to work a lot early on to better understand the needs of both buyers and sellers.” - Dan DeMeyere[00:12:15]: “It was a little bit like jumping out of an airplane and just having trust in ourselves that we're gonna build or find a parachute before we hit the ground.” - Dan DeMeyere[00:20:30]: “Trust is so important, especially in the used space. We have to become clever in helping customers feel confident with the potential fit and flattery of every item.” - Dan DeMeyere[00:39:30]: “If your core experience can be improved through AI, why do you need to put ‘AI' on the website? It's about the value you bring, the job they're hiring you for.” - Dan DeMeyereAbout the GuestDan DeMeyere is the Chief Product and Technology Officer at ThredUp, a leading online resale platform pioneering sustainable fashion through technology and operational innovation. With 15 years at ThredUp starting from its inception, Dan has overseen the company's evolution from a peer-to-peer marketplace into a high-velocity, AI-enabled resale giant processing over 100,000 items daily. He is passionate about customer-centric product development and leveraging AI to transform retail experiences at scale.Links Mentioned- ThredUp: https://www.linkedin.com/company/thredup/- Dan DeMeyere on LinkedIn: https://www.linkedin.com/in/dandemeyere/

Logistics Business Conversations
Why 3PLs & Retailers are Ditching Legacy WMS

Logistics Business Conversations

Play Episode Listen Later Aug 25, 2025 32:45


In this episode of Logistics Business Conversations, host Peter MacLeod speaks with Smitha Rafael, Chief Product & Delivery Officer at SnapFulfill, about why 3PLs and retailers are abandoning outdated warehouse management systems (WMS) in favor of modern, cloud-based solutions.Smitha explains how legacy WMS platforms struggle to keep up with today's rapidly changing supply chain demands, lacking scalability, easy integration, and flexibility. Emphasizing the importance of choosing a flexible, partnership-oriented WMS provider and preparing teams for change management to fully realize the benefits. Hosted on Acast. See acast.com/privacy for more information.

The Insurance Podcast
Claims service is evolving and bringing results

The Insurance Podcast

Play Episode Listen Later Aug 22, 2025 51:04


Claims service is evolving and Paul Disney, Chief Product and Technology Officer, and itel have a vision and the data ready. Paul shares important lessons claims experiences are teaching the insurance industry and how those lessons are shaping technology and service options that itel provides.In this episode:The difference between education versus advising insureds during the claims processHow data can help the experience and foster trust when insureds are feeling their most vulnerableWhy the power of empathy is underused and how to apply it during a claimHow the 'repair vs replace' analysis is important to positive outcomesWhy technology powers accuracy and how that increases claims satisfactionPaul's dynamic personality is almost contagious and what's refreshing is he and itel are backing up what their value proposition by delivering great service and incredible results and he's sharing how they do it.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

מוצרלה | Mozzarella- A Product Management Podcast
295 - Mozzarella.ai #15 - AI-Powered Customer Service (Feat. Yaeli Darschevitz Tamary)

מוצרלה | Mozzarella- A Product Management Podcast

Play Episode Listen Later Aug 13, 2025 27:01


בפרק חדש של הסדרה, יוני אירח את יעלי דרשביץ תמרי, Chief Product and Delivery Officer @ One Zero, כדי להבין ממקור ראשון איך מייצרים שירות לקוחות מוצלח בעידן ה-GenAI? דיברנו על: - מהם העקרונות לשילוב AI ליצירת שירות לקוחות אפקטיבי? - איך בונים אמון כשהלקוח מתכתב עם AI, במיוחד בתחום רגיש כל כך? - אילו מטריקות וכלים עוזרים לשפר את השירות בזמן אמת? - ואיך שינוי התפיסה בנוגע לשירות לקוחות השפיע על החברה?

AI Knowhow
What's New at Knownwell: A Knownwell Product Update

AI Knowhow

Play Episode Listen Later Aug 4, 2025 30:02


Why do firms silently bleed customers, and how can AI help stop it? In this revealing episode of AI Knowhow from Knownwell, CMO Courtney Baker, CEO David DeWolf, and Chief Product and Technology Officer Mohan Rao lift the curtain on the biggest Knownwell platform update yet. They explore how AI can detect hidden signals across departments, sometimes before the metrics even move, and why ignoring 90% of the noise is just as critical as surfacing the right 10%. Using a playful analogy involving Courtney and Mohan's beloved Oura Rings, the team illustrates how contextual clues in client relationships can predict major issues before they explode. David and Mohan explain how Knownwell's new features proactively identify fires, budget pressures, and executive turnover to help firms avoid disaster. In this week's “AI in the Wild,” Pete Buer breaks down a controversial Microsoft memo that makes AI usage mandatory and raises deeper questions about critical thinking, tool diversity, and performance reviews. Plus, in part two of his interview, Matt Stauffer, CEO of Tighten, shares why AI hasn't radically changed his software team's structure—and how seeing AI as a junior developer helps separate hype from reality. His take? AI shines in grunt work but still needs human oversight to deliver excellence. Explore how to stop flying blind and start harnessing AI for what it does best before it's too late. Visit www.knownwell.com to get a guided tour of the platform. Watch this episode on YouTube: https://youtu.be/9MYYHhcU3cA 

Skincare Anarchy
The Future of Personalized Beauty Starts with Intelligent Diagnostics ft. Revieve

Skincare Anarchy

Play Episode Listen Later Jul 28, 2025 29:10


In this episode of Skin Anarchy, host Dr. Ekta Yadav sits down with Irina Mazur, Chief Product and Marketing Officer at Revieve, to explore how AI is revolutionizing beauty—not just in products, but in personalized consumer experiences. With a background in mobile tech and digital health, Irina brings a deep understanding of how data can solve real-world problems—especially in an industry where personalization has become a buzzword.Revieve is building something different: a diagnostic platform that uses selfie-based analysis and hundreds of proprietary skin metrics to provide tailored skincare, makeup, and wellness recommendations—without collecting any personally identifiable data. But this isn't just about tech. It's about helping people understand the truth about their skin, bridging the gap between perception and clinical reality, and empowering consumers to make smarter, more confident choices.Irina shares how the company's approach to personalization goes far beyond basic filters. It adapts to the user, the brand, the category, and even the shopping environment. And for retailers, Revieve delivers serious impact: boosting conversions, increasing basket size, and even informing product development through anonymized insights.If you're curious about the future of diagnostics in beauty, the role of AI in lifestyle-based skincare, or how trust and transparency are redefining the industry, this conversation is a must-listen. Tune in to discover how Revieve is building the infrastructure for the next generation of intelligent, ethical, and personalizedTo learn more about Revieve, visit their website and social media.CHAPTERS:(0:00) Introduction to Irina Mazur and Revieve(1:05) Irina's Career Journey and Tech Influence in Beauty(2:46) The Evolution of Beauty and Consumer Interactions(4:00) Revieve's Comprehensive Consumer Journey(5:58) The Real Meaning of Personalization in Beauty(9:03) Skin Analysis Through AI and Consumer Perception(12:04) Educating Consumers on Their Skin Health(14:01) How Revieve Guides Product Recommendations(25:53) Wellness Integration into Beauty and Future Expansion(29:12) Closing Thoughts on the Future of Personalization in BeautyPlease fill out this survey to give us feedback on the show!Don't forget to subscribe to Skin Anarchy on Apple Podcasts, Spotify, or your preferred platform.Reach out to us through email with any questions.Sign up for our newsletter!Shop all our episodes and products mentioned through our ShopMy Shelf! Hosted on Acast. See acast.com/privacy for more information.

AI Knowhow
Building a Churn-Proof Relationship Network

AI Knowhow

Play Episode Listen Later Jul 28, 2025 33:26


Client churn may be inevitable, but what if your relationships were strong enough to resist it? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to dissect how AI can help build resilient, multi-threaded client relationships. They explore why single-threaded accounts are risky, how AI can map relationship networks, and the ways it enables proactive value delivery through real-time insights and signals. Special guest Matt Stauffer, CEO of Tighten, sits down with Pete Buer to share how professional services firms can responsibly integrate AI. Matt warns against AI maximalism and discusses the real ROI behind building AI tools—advising companies to start with the business problem, not the shiny tech. All of that, PLUS Pete unpacks insights from LinkedIn CEO Ryan Roslansky on how to AI-proof your career.  Want to turn insights into action? Download Knownwell's white paper, “AI-Powered Strategies for Scaling Professional Services,” at www.knownwell.com/scalingwhitepaper.  Watch this episode on YouTube: https://youtu.be/geeqPMhGRcY 

Today in Health IT
Newsday: Breaking Down Silos and Exploring Agentic AI With Jacob Hansen

Today in Health IT

Play Episode Listen Later Jul 28, 2025 25:46 Transcription Available


July 28, 2025: Jacob Hansen, Chief Product and Technology Officer at AvaSure, examines how healthcare is shifting from siloed departments to cross-functional journey teams. How are these collaborative approaches finally breaking through traditional barriers that have slowed healthcare innovation? The conversation explores the emerging world of agentic AI while grappling with where automation enhances care versus where the human touch remains irreplaceable. As ambient clinical documentation technology gains traction and physician acceptance, Jacob shares insights from AvaSure's virtual care maturity model and reflects on what patients actually want from healthcare technology. Can incremental implementation build the trust needed for widespread adoption, and will AI finally serve as the equalizer that brings healthcare innovation up to speed with other industries? Key Points: 03:17 Virtual Care Maturity Model 08:13 AI Agents in Healthcare 16:31 AI for Clinical Documentation 24:04 Closing Thoughts and Future Tech News Articles:  How journey teams transformed IT at Ochsner Health AI Agents Are Coming To Healthcare Abridge Secures $300M Series E Led by a16z to Pioneer a New Paradigm of Care Intelligence X: This Week Health LinkedIn: This Week Health Donate: Alex's Lemonade Stand: Foundation for Childhood Cancer

The Tech Blog Writer Podcast
3360: How Certinia Is Bringing AI Agents Into Professional Services at Scale

The Tech Blog Writer Podcast

Play Episode Listen Later Jul 26, 2025 29:11


When we talk about the future of enterprise software, AI is front and center. But behind the buzzwords, real transformation is happening in how businesses plan, execute, and deliver professional services. In this episode, I sat down with Raju Malhotra, Chief Product and Technology Officer at Certinia, to explore how AI is shifting from theory to practice in high-scale environments. Certinia, a native ISV on Salesforce, is helping global tech and service firms like Cisco, Siemens, and PwC automate their services operations. With over two million users and six million active projects, the platform isn't just adding AI for the sake of it. It's embedding it directly into workflows to solve tangible business challenges. Raju shares a clear framework for understanding how different types of AI are being implemented. Predictive AI is already deeply integrated into enterprise processes. Generative AI is gaining traction for simplifying content and communication. Agentic AI, the most recent frontier, enables digital agents to complete complex tasks independently within enterprise guardrails. What stood out in our conversation was the emphasis on outcomes over features. Raju makes a compelling case for starting every technology decision by understanding the customer's goals. Certinia's approach avoids chasing trends for the sake of headlines. Instead, the focus is on delivering results like improved margins, higher resource utilization, and smarter project delivery. We also discussed Certinia's early adoption of Salesforce's Agent Force and how their team works closely with Salesforce engineering to align on AI strategy. Rebranding their ERP Cloud to Financial Management Cloud was another move that reflects their sharper focus on services-centric financials, rather than trying to be everything to everyone. There's a clear message in this conversation. Innovation in AI must be matched with investment in performance, latency, scale, and user experience. For any tech leader navigating the AI landscape, Raju's insights provide a grounded, real-world guide. How are you aligning your AI investments with measurable business outcomes?

The Recruiting Brainfood Podcast
Brainfood Live On Air - Ep320 - Strategic Workforce Planning in the Era of Agentic AI

The Recruiting Brainfood Podcast

Play Episode Listen Later Jul 25, 2025 66:52


STRATEGIC WORKFORCE PLANNING IN AN AGENTIC WORLD   Recruiters have long said that stronger SWP would solve all recruitment problems - if the business only told us with a bit more notice what they were looking for! But now with AI Agents becoming a population in the workforce, can we really know what the right size for a team is anymore?   We're taking a deep dive into the world of talent intelligence and trying to figure out how exactly we can plan for a future workforce of AI-abled human workers, perhaps alongside Human-empathetic AI workers...   - How has AI changed the demand Strategic Workforce Planning? - What have employers been looking for, what can we learn from their demands on TalentNeuron? - What types of company are doing what things - how does demand intersect with sector & region? - Real talk: are companies getting smaller or planning to get smaller? - What type of work previous exclusively done by humans, is likely to be done partly or wholly by AI? - How does SWP work when considering AI...how it takes to ramp up / train? - How do companies think about managing KPI's of Agentic workers? - What is the future of Talent Acquisition / HR in this context? - TA / HR Transformation: define the work that future TA / HR should be doing?     All this and more with Dave Wilkins, Chief Product & Strategy Officer, TalentNeuron     We are on Friday 25th July, 2pm BST / 9ET - follow the channel here (recommended) and save your spot for this demo by clicking on the green button.     Ep320 is sponsored by our friends Ashby   There's no shortage of AI in recruiting. The hard part is finding what's actually useful. Ashby's one of the few building practical tools that make recruiters' lives better.   Their latest Ashby One release shows what thoughtful AI looks like:   AI Notetaker that automatically captures transcripts, summaries, and feedback prompts AI‑Assisted Report Builder uses plain English to ask questions of your data AI Candidate Assistant to help you understand candidate histories and next steps at a glance Plus AI‑Generated Feedback Tokens that let you send polished rejection or update emails in seconds No AI for AI's sake. Just practical tools that reduce busywork and help teams move faster.   See what's new   Not on Ashby yet? Get a demo today.

Leaders in Customer Loyalty, Powered by Loyalty360
Leaders in Customer Loyalty: Brand Story | Empowering Progress: Echelon's Member-First Approach to Fitness, Loyalty, and Innovation

Leaders in Customer Loyalty, Powered by Loyalty360

Play Episode Listen Later Jul 24, 2025 40:24 Transcription Available


Send us a textIn an industry where innovation is often measured by specs and screen size, Echelon is taking a different approach—one rooted in accessibility, adaptability, and authentic member connection. As the fitness technology brand expands its AI capabilities and scales its omnichannel footprint, it remains firmly committed to one mission: supporting people on their fitness journey, whatever that may look like.For John Santo, Co-Founder and Chief Product & Technology Officer, customer loyalty at Echelon isn't a KPI—it's a relationship. One that's nurtured through thoughtful product design, personalized engagement, and an ecosystem that truly follows members wherever they go.

AI Knowhow
Getting Out in Front of the Next CEO AI Memo

AI Knowhow

Play Episode Listen Later Jul 21, 2025 31:56


Another CEO memo on AI is making waves - this time from Amazon's Andy Jassy, who outlines the tech giant's aggressive AI strategy and hints at workforce reductions. While some may see it as ominous, others view it as a rallying cry for change. The AI Knowhow team dives deep into what this latest corporate proclamation really means. First, NordLight CEO Pete Buer and Knownwell CMO Courtney Baker unpack Jassy's memo, especially its stark honesty about AI's impact on jobs—and what it means for your own upskilling strategy. Then Courtney is joined by Knownwell's CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack how leaders at all levels—not just the C-suite—can take initiative, align teams, and prove they're a few steps ahead before the next memo lands. From strategic intent to narrative discipline and modular operating systems, they break down the practical moves that position you to lead with action, not just reaction. Also, Pete Buer chats with Jeff McKay, founder of Prudent Pedal, to explore how AI is transforming organizational structures in professional services firms. They examine McKay's “IC Triad” model and how marketing, sales, and delivery must evolve to remain competitive in the AI era. Check out the Knownwell platform to see how your own company's data can unlock next-level decision-making at www.knownwell.com.  Watch this episode on YouTube: https://youtu.be/inqzp0KmoWg 

One Knight in Product
CPO Stories: Simon Cross - Native Instruments

One Knight in Product

Play Episode Listen Later Jul 20, 2025 55:04


In this episode, I speak with Simon Cross, Chief Product Officer - now Chief Product & Technology Officer (congrats, Simon!) - at Native Instruments, a company at the heart of global music production. Music lover Simon's journey spans broadcast engineering at Global Radio, product roles at the BBC, product leadership at Meta, and now, shaping the future of audio tools for creators worldwide. We cover a lot, including: What Native Instruments actually does: From DJ hardware to post-production tools for Netflix and the BBC, plus powering other companies' products via their platform. The intersection of creativity and technology: How Native Instruments empowers artists with tactile, high-fidelity tools, and why they're a side-gig for superstar DJs on staff. AI in music creation: Where it fits, where it doesn't, and the ethical principles Native Instruments uses to ensure artists retain full creative control. Product in a hybrid model: Balancing perpetual licences and growing subscription models, and how business models shape product release strategies. Pragmatism over idealism: Why product managers must adapt frameworks to the business "physics" of their company, especially in an era of tighter budgets. A unique form of product management: Building physical hardware, mission-critical desktop software, and cloud services... all under one roof. Team structure and specialisms: How PMs, designers, engineers, QA, and unique "sound designers" collaborate to shape sonic outcomes. Why legacy is both a strength and a constraint: Navigating customer expectations, technical debt, and platform longevity. Why big-shot product leaders from established big tech companies need to take a pause and not just try to install something that worked before in a company with a very different context. Check out Native Instruments Check out Native Instruments' website: https://www.native-instruments.com/, or their careers page: https://www.native-instruments.com/en/careers/. Connect with Simon You can connect with Simon on LinkedIn: https://www.linkedin.com/in/sicross/.

Recruiting Future with Matt Alder
Ep 718: Is Skills-Based Hiring Hype Or Reality?

Recruiting Future with Matt Alder

Play Episode Listen Later Jul 19, 2025 23:34


Recruiting Future is a podcast that helps Talent Acquisition teams drive measurable impact by developing their strategic capability in Foresight, Influence, Talent, and Technology. This episode is about Talent. After years of hype surrounding skills-based hiring, the data is showing that it is really happening at scale and becoming strategically important across all sectors and company sizes, with some surprising patterns emerging. Organizations are seeing benefits beyond just filling roles, and the implications for TA and HR are significant. What's driving this shift, and what do TA teams need to know? My guest this week is David Wilkins, Chief Product and Strategy Officer at Talent Neuron. David has produced some exclusive data insights for Recruiting Future that paint a clear picture of where skills-based hiring stands today. In our conversation, he shares where the market is, what specific companies are doing, the real benefits they're seeing, and his thoughts on how AI might change everything in the future. In the interview, we discuss: What the data tells us about how skills-based hiring is being adopted Which types of companies are moving the fastest Expanding talent pools Driving internal mobility Spotting potential at scale Implications for talent acquisition Breaking the silos in the talent function The full impact of AI is not yet being felt. The intersection between tasks and skills What does the future look like? Follow this podcast on Apple Podcasts. Follow this podcast on Spotify. A full transcript will appear here shortly

HPE Tech Talk
Why are we still talking about virtualization?

HPE Tech Talk

Play Episode Listen Later Jul 17, 2025 19:18


Why are we still talking about virtualization? This week, Technology Now is returning to a classic topic in computing: Virtualization. So, what's changed in the landscape that's bought virtualization back into the limelight, and how is it being used in our current technological landscape? Brad Parks, Chief Product & Go To Market Officer at HPE's recently acquired Morpheus Data, tells us more.This is Technology Now, a weekly show from Hewlett Packard Enterprise. Every week, hosts Michael Bird and Aubrey Lovell look at a story that's been making headlines, take a look at the technology behind it, and explain why it matters to organizations.About Brad Parks: https://www.linkedin.com/in/brad-parks-b190464/Sources:https://www.techtarget.com/searchitoperations/feature/The-history-of-virtualization-and-its-mark-on-data-center-managementhttps://inventivehq.com/history-of-virtualization/

Product Talk
CPO Rising Series: Monday.com CPTO on Building a Product-Centric Culture of Innovation

Product Talk

Play Episode Listen Later Jul 14, 2025 50:46


How do you create a culture where innovation comes from everywhere? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Renee Niemi, Monday.com Chief Product and Technology Officer Daniel Lereya will be speaking on building a product-centric organization that empowers teams to drive continuous innovation. Daniel shares insights from Monday's journey from a 30-person startup to a global public company, revealing how passionate people and a unique approach to product management can transform an organization.

AI Knowhow
Reinventing Your Business with AI

AI Knowhow

Play Episode Listen Later Jul 14, 2025 28:22


Accenture just rebranded its core services as "Reinvention Services." But is this just corporate posturing or a sign of something bigger happening in professional services? First, Pete Buer returns with a breakdown of the business impact of Accenture's move. He asks: Is AI finally becoming an operating system for enterprises, not just a toolkit? He dives into how Accenture's internal reorganization reflects broader pressures in the consulting industry, including margin compression, commoditization, and the urgent need to differentiate. Knownwell CMO Courtney Baker is joined by Knownwell CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to further unpack the implications of Accenture's bold repositioning. They explore why this move might signal a shift from episodic transformation to continuous reinvention and how smaller firms can adapt and stay relevant. David shares how positioning—not just performance—is now critical for service firms trying to escape the zero-sum game. Mohan offers a grounded analysis of how AI collapses silos and demands a rethinking of not just tools, but organizational architecture. If your business is still treating AI as a “next quarter” concern, this episode is your wake-up call. Visit Knownwell.com to see how your own company's data could be working harder for you.

EM360 Podcast
Why an Agentic Data Management Platform is the Next Generation Data Stack

EM360 Podcast

Play Episode Listen Later Jul 14, 2025 23:35


Enterprise data management is undergoing a fundamental transformation. The traditional data stack built on rigid pipelines, static workflows, and human-led interventions is reaching its breaking point. As data volume, velocity, and variety continue to explode, a new approach is taking shape: agentic data management.In this episode of Tech Transformed, EM360Tech's Trisha Pillay sits down with Jay Mishra, Chief Product and Technology Officer at Astera, to explore why agentic systems powered by autonomous AI agents, Large Language Models (LLMs), and semantic search are rapidly being recognised as the next generation of enterprise data architecture.The conversation explores the drivers behind this shift, real-world applications, the impact on data professionals, challenges faced by agentic platforms, and the future of data stacks. Jay emphasises the importance of starting small and measuring ROI to successfully implement agentic solutions.What is Agentic Data Management?At its core, agentic data management is the application of intelligent, autonomous agents that can perceive, decide, and act across complex data environments. Unlike traditional automation, which follows predefined scripts, agentic AI is adaptive and self-directed. These agents are capable of learning from user behaviour, integrating with different systems, and adjusting to changes in context, all without human prompts.As Jay explains, "An agentic system is one that has the agency to make decisions, solve problems, and orchestrate actions based on real-time data and context, not just on training data.TakeawaysAgentic data management is the next evolutionary step in data architecture.Agents are autonomous and can make decisions on the fly.The demand for agentic solutions is increasing due to data volume and AI strategy needs.Maturity of foundation models enables near-human reasoning capabilities.Real-world applications of agentic AI include insurance claim processing.Data engineers will focus on policy and guardrail creation rather than coding.Governance, debt and hallucinations are significant challenges in agentic platforms.The future of data stacks will include declarative control plans and enhanced memory layers.Analysts will play a crucial role in defining policies for agentic systems.Starting small and demonstrating ROI is key to successful agentic implementation.Chapters00:00 Introduction to Agentic Data Management02:58 Understanding Agentic Data Management06:58 Drivers of Change in Data Management10:03 Real-World Applications of Agentic AI14:15 Impact on Data Engineers and Analysts16:43 Challenges and Limitations of Agentic Data Platforms20:03 Future of Data Stacks23:31 Final Thoughts on Agentic Data ManagementAbout Jay MishraJay Mishra is the Chief Product and Technology Officer at Astera Software, with over two decades of experience in data architecture and data-centric software innovation. He has led the design and development of transformative solutions for major enterprises, including Wells Fargo, Raymond James, and Farmers Mutual. Known for his strategic insight, technical leadership, and passion for empowering organisations, Jay has consistently delivered intelligent, scalable solutions that drive...

Diabetics Doing Things Podcast
Episode 322 - Eric Benjamin - Chief Product and Customer Experience Officer at Insulet

Diabetics Doing Things Podcast

Play Episode Listen Later Jul 8, 2025


In this episode of the Diabetes Innovators Series, Eric Benjamin, Chief Product and Customer Experience Officer at Insulet, discusses the latest innovations in diabetes management, particularly focusing on the integration of the Dexcom G7 with the Omnipod 5 system. He emphasizes the importance of usability, patient-centric design, and the company's commitment to making diabetes management easier and more effective for users. Eric shares insights into the future of closed-loop systems and the cultural ethos at Insulet that drives their innovation efforts. Chapters 00:00 Introduction to Insulet and Eric Benjamin 00:40 Integration of Dexcom G7 with Omnipod 5 02:22 Innovations in Diabetes Management 04:58 Patient-Centric Approach to Diabetes Technology 07:54 Cultural Ethos at Insulet 09:32 Quality and Reliability in Diabetes Solutions 11:29 Conclusion and Future Outlook Resources: Omnipod Insulet Eric Benjamin LinkedIn

AI Knowhow
Why Hyper-Growth Actually Starts With Your Existing Clients

AI Knowhow

Play Episode Listen Later Jul 7, 2025 29:15


What if your next wave of growth isn't about chasing new logos—but mining gold from the clients you already have? In this cepisode, CMO Courtney Baker challenges the traditional growth mindset with Knownwell's CEO David DeWolf and Chief Product and Technology Officer Mohan Rao. Together, they break down why net revenue retention (NRR) is the real growth lever, especially for professional services firms. They explore the inefficiencies of over-investing in new sales and reveal how failing to rigorously manage and measure existing relationships is holding companies back from true scalability and predictable growth. Meanwhile, Pete Buer dives into the latest AI in the Wild: Meta's audacious push toward artificial general intelligence, led by Scale AI's Alexander Wang. Is this the next paradigm shift or just Metaverse 2.0? And back by popular demand—it's the return of the AI Snake Draft! Courtney, David, and Mohan face off with their must-have AI tools for 2025. Which apps have become indispensable? Which tools are heading to the D-League? Find out who steals the draft with surprises, strategy, and a little smack talk. Plus, download the new Knownwell playbook for AI-powered strategies to scale your professional services firm: www.knownwell.com/scalingwhitepaper  Watch this episode on YouTube: https://youtu.be/N8b_AtMIM2E 

Federal Drive with Tom Temin
A new look into the scale and scope of the Trump Administration's grant terminations

Federal Drive with Tom Temin

Play Episode Listen Later Jul 7, 2025 11:05


The DOGE grant termination effort that began in USAID has now topped 19 billion dollars government-wide. This affects research universities, foreign aid providers, and local social services in every corner of the country. But because DOGE also took over the government's grants management system, it takes a major effort to track down all of the data and document exactly what we've lost. Ryan Alcorn, co-founder of GrantExec, and Zoe Kendall, GrantExec's Chief Product and Data Officer, have made that effort and they're here to tell us what they've learned.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

HR Superstars
How to Design a Boardroom-Worthy Performance Strategy

HR Superstars

Play Episode Listen Later Jul 1, 2025 37:02


Even though people are at the heart of business outcomes, HR leaders still struggle to be seen as essential voices at the executive table. In this episode, Karina Young, VP of People at 15Five, sits down with Jeff Smith, Chief Product and Marketing Officer at 15Five, to talk about how to show up in the boardroom with clarity and confidence. Jeff shares lessons from working closely with HR leaders over the years and offers practical guidance on how to present people strategy as business strategy. They cover how to prepare for board meetings, tell compelling stories with data, and answer tough questions without losing trust. This episode offers an honest and empowering look at why HR deserves a seat at the table. Join us as we discuss: (00:00) Meet HR Superstar: Jeff Smith (05:02) Jeff Smith on what happens inside a boardroom (07:13) Fighting for your seat at the table (08:31) How to communicate HR strategy in business terms (10:42) Organizing the data you're presenting (13:53) The value of preparing with your peers (20:29) How to prep for tough questions in the boardroom (22:19) Avoiding common pitfalls in presentations (23:22) The power of storytelling when sharing data (26:54) Building confidence and presence ahead of high-stakes conversations   Resources: For the entire interview, subscribe to HR Superstars on Spotify, Apple Podcasts, or YouTube, or tune in on our website. Original podcast track produced by Entheo. Listening on a desktop & can't see the links? Just search for HR Superstars in your favorite podcast player. Hear Karina's thoughts on elevating your HR career by following her on LinkedIn: https://www.linkedin.com/in/karinayoung11/ Download 15Five's HR Outcomes Playbook: https://www.15five.com/ebook/hr-outcomes-playbook-unlocking-the-true-business-value-of-hr/?utm_source=podcast&utm_medium=podcast&utm_campaign=Q2_2023_Podcast_CTAs&utm_content=HR Outcomes Playbook  For more on maximizing employee performance, engagement, and retention, click here: https://www.15five.com/demo?utm_source=podcast&utm_medium=podcast&utm_campaign=Q2-Podcast-Ads&utm_content=Schedule-a-demo Jeff Smith's LinkedIn - https://www.linkedin.com/in/jeffsmithphd

AWS for Software Companies Podcast
Ep112: Transforming Product Development with AI - Miro and The Art of the Possible

AWS for Software Companies Podcast

Play Episode Listen Later Jun 27, 2025 31:25


Jeff Chow, Chief Product and Technology Officer at Miro, explores how harnessing AI — in addition to reshaping teams and workflows — accelerates the product development lifecycle. He also shares insight into how Miro is embracing new technology and ways of working to transform its Innovation Workspace.Topics Include:Platform & PartnershipMiro serves 250,000+ customers with 90+ million knowledge workers using their Innovation WorkspacePlatform supports discovery, definition, and delivery phases of innovation processReal-time multiplayer canvas enables team co-creation across multiple formats, including seamless transitions between structured and unstructured work.Three-tier AWS partnership: infrastructure backbone, AI services (Bedrock/Q), and joint customer solutionsInnovation Challenges & FrictionProduct development lifecycle bottlenecks: separate tools per function create process delays and collaborative frictionPain points include stalled product kickoffs, lengthy design ideation cycles, and process delays from engineering architecture discussions.Leadership struggles with project visibility and strategic alignment across initiativesAI TransformationAI fundamentally shifts workflows with universal knowledge access at fingertipsCraft democratization blurs traditional role boundaries (PMs prototyping, developers designing)Agentic workflows and agents collapse traditional development stack layersAI shortcuts enable one-button synthesis of workshops into product briefsProduct development lifecycle compression from 20 steps to 5 key phasesBedrock and Q services create significant business accelerationOrganizational DesignCommon organizational rhythms and rituals create shared working languageDriving maximum impact by aligning on big initiatives vs. distributed prioritiesCollaborating across all functions — product, engineering, design — and at all organizational levelsBottom-up innovation requiring clear problem communication throughout organizationInclusive environments welcoming ideas from junior and introverted team membersWorking backwards planning and PR FAQs adopted from Amazon methodologiesCreating the next big thing with MiroLarge enterprises use Miro for strategic planning, OKR planning, capacity planning, roadmappingVisual proof-of-concepts and live demos make abstract concepts tangibleSame-day product brief delivery improves team collaboration and ownershipVoice of customer integration: automated synthesis of feedback into feature developmentMiro uses Miro internally to build next-generation featuresEnhanced employee engagement alongside improved business outcomesCustomers consistently achieve 2-3x time-to-market improvementsParticipants:Jeff Chow – Chief Product and Technology Officer, MiroJohan Broman – EMEA ISV Head of Solutions Architecture, AWSFurther Links:Website: https://miro.com/page/product-leaders/Miro in the AWS MarketplaceSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon.com/isv/

Tearsheet Podcast: The Business of Finance
How Temenos is co-creating AI products with banks, not just for them

Tearsheet Podcast: The Business of Finance

Play Episode Listen Later Jun 20, 2025 17:19


Nine months into her role as Chief Product and Technology Officer at Temenos, Barb Morgan is focused on a simple principle when it comes to product strategy: quality over quantity. "We want to build less, but build it better," Morgan said during a conversation at the Temenos Regional Forum Americas 2025 held May 28-30 in Miami. Temenos' approach centers on co-creating meaningful solutions with bank customers rather than rushing to market with multiple products. Morgan emphasized that the company is "really focused on making sure that whatever we put out there is meaningful," as the industry navigates what she calls the "AI hype curve." Morgan's insights reveal why many banks struggle with AI adoption despite the technology's promise. The real barriers aren't about computing power or algorithms — they're messier problems involving decades-old data systems that were never designed for AI and organizational cultures that haven't caught up to the pace of technological change. Her conversation also detailed Temenos' bet on bringing innovation closer to customers, such as through its new hub in Orlando designed for co-creation, and why the company is taking a strategic and deeply integrated approach to AI that enables banks to deploy AI-powered solutions faster and safer.

Lend Academy Podcast
Carol Hamilton, Chief Product and Strategy Officer at Provenir, on AI-powered risk decisioning

Lend Academy Podcast

Play Episode Listen Later Jun 19, 2025 32:50


In today's episode, we have Carol Hamilton, Chief Product and Strategy Officer at Provenird. She discusses how AI-powered decisioning platforms are transforming risk management across financial services. She explores the critical balance financial institutions must strike between managing evolving risk threats and maintaining seamless customer experiences, a challenge that has become increasingly complex in today's uncertain macroeconomic environment. She explains how Provenir's platform helps organizations make intelligent decisions across the entire customer lifecycle, from onboarding and fraud prevention to collections, by orchestrating real-time data and AI to provide contextual insights that enable both risk mitigation and opportunity optimization. The conversation delves into key findings from Provenir's 2025 Global Risk Decisioning Survey, revealing that over half of respondents struggle with data integration, while 60% find it difficult to deploy and maintain risk models. Hamilton emphasizes how generative AI is being leveraged not just as a trend but to drive tangible outcomes, speeding up decision-making processes, enhancing model explainability, and analyzing unstructured data. Looking ahead, she describes 2025 as "the year of intelligent decisioning," where organizations can move beyond traditional rules-based systems to achieve the perfect contextual understanding needed for hyper-personalized customer interactions that unlock value while effectively managing risk.In this podcast you will learn:What Provenir does exactly.The types of risk decisions they help their customers make.The biggest pain points in risk management for financial institutions today.The different geographies where Provenir operates.Why they have focused on enterprise businesses.How they approach the tension between preventing fraud and seamless customer experiences.How their clients are managing risks in today's uncertain environment.The different types of simulations they can run inside their platform.How they are using generative AI in their decisioning engine.How their approach differs from others in the market.The purpose of their 2025 Global Risk Decisioning Survey.Some the of the core findings from the survey.How they help their clients deploy their risk decisioning models.How they are working with lenders with credit risk and detecting fraud.What they mean by calling 2025 the “year of intelligent decisioning.”How they approach product development given the different needs of their customers.What is next for Provenir.Connect with Fintech One-on-One: Tweet me @PeterRenton Connect with me on LinkedIn Find previous Fintech One-on-One episodes

Anxious Filmmaker with Chris Brodhead
#138 Uber for Construction Logistics w/ Tarun Aleti, Co-Founder, PartRunner

Anxious Filmmaker with Chris Brodhead

Play Episode Listen Later Jun 17, 2025 21:25


Tarun Aleti (https://www.linkedin.com/in/tarun-aleti/) is the Co-Founder & Chief Product & Technology Officer at PartRunner, a last-mile logistics platform helping construction, HVAC, electrical, and industrial companies move big and bulky materials with ease. With operations across 12 Mexican states and headquarters in Austin, PartRunner is scaling fast through technology, strategic fleet partnerships, and a first-mover advantage.In this episode, Chris and Tarun discuss:Why the “Uber for logistics” model is working in MexicoHow to scale a last-mile delivery platform without owning any trucksWhat makes the big & bulky market so complex - and profitableThe operational lessons from serving 50+ routes per dayLinkedIn: https://www.linkedin.com/in/tarun-aleti/Website: https://logistics.partrunner.com/Maximize your marketing, close more clients, and amplify your AUM by following us on:Instagram: https://instagram.com/ultrahighnetworthclientsTikTok: https://tiktok.com/ultrahighnetworthclientsYouTube: https://www.youtube.com/@uhnwcFacebook: https://www.facebook.com/UHNWCPodcastTwitter: https://twitter.com/uhnwcpodcastiTunes: https://podcasts.apple.com/au/podcast/ultra-high-net-worth-clients-with-chris-brodhead/id1569041400Spotify: https://open.spotify.com/show/4Guqegm2CVqkcEfMSLPEDrWebsite: https://uhnwc.comWork with us: https://famousfounder.com/faDISCLAIMER: This content is provided by Chris Brodhead for the general public and general information purposes only. This content is not considered to be an offer to buy or sell any securities or investments. Investing involves the risk of loss and an investor should be prepared to bear potential losses. Investment should only be made after thorough review with your investment advisor considering all factors including personal goals, needs and risk tolerance.

AI Knowhow
How Services Leaders Can Stay Ahead of Client Strategy Shifts

AI Knowhow

Play Episode Listen Later Jun 16, 2025 35:01


Skating to where the puck will be? Not enough. In professional services, it's all about anticipating where your client—the skater—is headed next. But how do you stay ahead when clients start zigging, zagging, and getting slammed into strategic pivots? This episode of AI Knowhow tackles that challenge head-on. Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack how AI can empower service leaders to become true strategic navigators. They explore why staying close to clients, decoding digital breadcrumbs, and scaling the "trusted advisor" model are essential in today's AI-driven landscape. For our expert interview segment, Pete Buer sits down with Ardy Tripathy, AI lead at OpsCanvas, to explore how his team is using AI to automate infrastructure intelligently. Ardy shares a refreshingly honest rubric for evaluating AI use cases and explains how he turns high-potential features into real, verifiable products. All that PLUS Pete chats with Mohan about Meta's new AI assistant. Is it a friend or just surveillance dressed in chatbot clothing? They break down the privacy red flags and why Meta's approach is a cautionary tale for any business building customer-facing AI. Want to see your company's client intelligence in action? Visit Knownwell.com to learn how Knownwell helps professional service leaders move from reactive to proactive. Watch this episode on YouTube: https://youtu.be/jlZtX-u7HME 

Diabetes Connections with Stacey Simms Type 1 Diabetes
In the News... Omnipod updates, Tandem + Abbott, Dr. Pepper Zero recall, American Ninja and more!

Diabetes Connections with Stacey Simms Type 1 Diabetes

Play Episode Listen Later Jun 13, 2025 8:23


It's In the News.. a look at the top headlines and stories in the diabetes community. This week's top stories: what is adaptive biobehavioral control for AID systems? Omnipod 5 launches iOS app with Dexcom G7 compatability and a comic book(?!), Tandem and Abbott announce new partnership, Katie Bone is back on American Ninja Warrior, and more! Find out more about Moms' Night Out  Please visit our Sponsors & Partners - they help make the show possible! Learn more about Gvoke Glucagon Gvoke HypoPen® (glucagon injection): Glucagon Injection For Very Low Blood Sugar (gvokeglucagon.com) Omnipod - Simplify Life Learn about Dexcom   Check out VIVI Cap to protect your insulin from extreme temperatures The best way to keep up with Stacey and the show is by signing up for our weekly newsletter: Sign up for our newsletter here Here's where to find us: Facebook (Group) Facebook (Page) Instagram Twitter Check out Stacey's books! Learn more about everything at our home page www.diabetes-connections.com  Reach out with questions or comments: info@diabetes-connections.com Episode transcription with links: Hello and welcome to Diabetes Connections In the News! I'm Stacey Simms and every other Friday I bring you a short episode with the top diabetes stories and headlines happening now. XX The American Diabetes Association Scientific Sessions kicks off in a week – we expect as always to get a lot of information! I'm not covering in person this year, but I'll bring you any big announcements. And we'll do a wrap up In the News the following week. -- XX UVA with something new.. technology that allows an artificial pancreas system to adapt to users' changing needs – and lets users adjust the settings – beyond what's commercially available now. They're calling this “adaptive biobehavioral control,” the technology helps fine-tune UVA's artificial pancreas every two weeks, giving users a virtual tool to test different ways to manage their blood sugar using their own data. In a six-month study, participants using the technology spent more time in a healthy blood-sugar range, rising from 72% to 77%, and saw a small but meaningful drop in their average blood-sugar levels. While automated insulin delivery systems help users better manage Type 1 diabetes, adaptive biobehavioral control technology is designed to improve blood-sugar control during the day, when fluctuations occur more frequently due to meals and physical activity. This new technology uses “digital twins,” computer models simulating how a person's body processes sugar. The models help the artificial pancreas keep up with changes in the user's body and habits and give users a way to interact with the system. For example, users can try different settings, like how much insulin is released overnight, using the simulation before applying them in real life. https://news.virginia.edu/content/uvas-artificial-pancreas-uses-digital-twin-tech-improve-diabetes-control XX Five years later after COVID-19 his the US, a new study shows that there is a connection with type 1 diabetes triggers. This is  new research from the University of Utah published in the journal ImmunoInformatics.   With T1D in particular, a COVID infection appears to trigger the immune system of certain people who have a prior susceptibility to the condition to subsequently develop T1D symptoms, the new study suggests.   University of Utah researchers hypothesize that COVID is leading to T1D diagnoses in a roundabout way as the virus presents the body with “molecular mimics,” or fragments of COVID proteins that bear an uncanny resemblance to those beta cell antigens.   When a person is infected with COVID, the immune system not only attacks fragments of the viral protein but also attacks fragments of beta cell antigens because they look so similar and get mistaken for each other, explains lead study author Julio Facelli, Ph.D., a distinguished professor of biomedical informatics at University of Utah Health in Salt Lake City. That means that in people who are already predisposed to T1D, there may be a simultaneous autoimmune reaction involving the destruction of healthy beta cells, spurring the onset of type 1 diabetes. Both 2022 and 2024 research indicates that there has been a significant increase in new onset type 1 diabetes following the start of the COVID pandemic. It's difficult to estimate just how many cases may have been triggered by COVID because numerous viruses, including rotavirus, measles, mumps, and rubella, can spark an autoimmune response that activates T1D, according to the 2022 research published in Immunology & Cell Biology.   Again, it's important to note that researchers don't believe a COVID infection is causing diabetes, but rather, triggering it, in the same way certain environmental factors are believed to trigger immune-mediated conditions like Crohn's and psoriasis. “   https://www.healthcentral.com/news/type-1-diabetes/how-covid-might-trigger-t1d XX Insulet announces the Omnipod® 5 App for iPhone is now compatible with the Dexcom G7. Eric Benjamin, Insulet Executive Vice President, Chief Product and Customer Experience Officer. “With the addition of the Dexcom G7 sensor to the Omnipod 5 App for iPhone, our U.S. customers have more choice with fewer devices to keep track of, making it easier than ever to manage their diabetes.” The Omnipod 5 App with Dexcom G7 and Dexcom G6 compatibility is now available for download on the Apple App Store. Switching to a new Omnipod 5 device will require you to go through First Time Setup again. Insulin delivery history from previous Pods will be lost when you switch to your new device and adaptivity will start over. Use this guide and video to help transfer your settings: Omnipod also announced a collaboration with Marvel.. on an original comic to celebrate representation for the diabetes community and empower people with diabetes to unleash their inner hero. “Dyasonic: Sound of Strength” features Omnya, who was recently diagnosed with type 1 diabetes, struggles with her management, and is prescribed an insulin pump. Omnya learns that when her glucose levels are in range she can take on anything, and anyone, and transforms into the comic's hero, Dyasonic! The hope is that readers will be able to see themselves overcoming these same challenges and break mental barriers to adopting technology with the potential for improved outcomes and quality of life. D'Spayre is a Marvel villain who preys on victims who are in despair, using their fear to strengthen himself—akin to the negative emotions that can come with diabetes. Insulet remains dedicated to advancing diabetes technology and improving the lives of people with diabetes. For more information, please visit https://www.omnipod.com/innovation. XX Tandem is the latest partner for Abbot's future Glucose-Ketone Sensor. New agreement to develop and commercialize integrated diabetes solutions that combine Abbott's future dual glucose-ketone sensor with Tandem's innovative insulin delivery systems to provide more options for people to manage their diabetes. The Abbott sensor, currently under development, will combine glucose and ketone sensing technology that aims to help people living with diabetes detect early ketone rise to avoid life-threatening diabetic ketoacidosis. Sequel Med Tech is also partnering with Abbott on this, as part of the twist pump, launching later this year. https://www.stocktitan.net/news/TNDM/tandem-diabetes-care-announces-agreement-with-abbott-for-integration-xl1vug3c0axy.html   XX New guidelines for the management of type 2 diabetes and prediabetes include tools clinicians can use to help patients stick to lifestyle interventions.   A panel of practitioners working in lifestyle medicine, including primary care physicians, cardiologists, endocrinologists, sleep experts, dietitians, and exercise medicine specialists, laid out six areas clinicians should help patients manage. These include sleep and stress, nutrition, physical activity, tobacco and alcohol, and social connection. The guidelines, released on June 10 by the American College of Lifestyle Medicine (ACLM), largely mirror lifestyle guidelines by the American Diabetes Association (ADA) but add specifics about how clinicians can help patients achieve their goals. Each patient should still receive tailored counseling, which may include medication   https://www.medscape.com/viewarticle/new-guidelines-shift-diabetes-care-toward-behavior-2025a1000fht XX Microplastics from a widely used biodegradable material can enter the metabolic cycle of bacteria and cells in the gut after being ingested, a new study has found. Researchers in China and the United States said the microplastics – from polylactic acid – were found to alter the gut metabolism and damage the gut barrier of mice.   They said this could potentially contribute to conditions like inflammatory bowel disease and diabetes. In recent years, microplastics have been found in human lungs, kidneys, blood, placenta and breast milk.   https://www.scmp.com/news/china/science/article/3313412/microplastics-biodegradable-material-may-be-linked-diabetes-study-finds XX ​​Over 19,000 cases of Dr Pepper Zero Sugar are being recalled after the cans were found to contain full-sugar soda, the U.S. Food and Drug Administration announced. The voluntary recall, initiated May 23, affects 12-pack and 24-pack cases of the 12-ounce aluminum cans that are labeled “Dr Pepper Zero Sugar.” Despite the label, the drinks inside contain the same amount of sugar found in regular Dr Pepper — about 39 grams per can — posing a health risk for people with diabetes or anyone needing to limit sugar intake. On Thursday, June 5, the FDA officially classified the recall as Class II, meaning the product “may cause temporary or medically reversible adverse health consequences." DR PEPPER ZERO SUGAR - 12 OZ, 12 PK DR PEPPER ZERO SUGAR - 12 OZ, 12 PK.  Amazon Consumers can identify the recalled cases by the product code, which is listed as  XXXXRS05165, and the "best by" date of Feb. 16, 2026   No other Dr Pepper products or batches of Dr Pepper Zero Sugar are part of the recall. https://people.com/dr-pepper-recall-sugar-found-in-zero-sugar-cans-11750981     XX A step forward for a device that uses breath to gather information about blood sugar. It's called Isaac, the company is PreEvnt, you wear it on a lanyard and breathe into it. The breathalyzer technology was developed in collaboration with the Integrated Nanosystems Development Institute at IU Indianapolis, and was inspired by diabetes alert dogs. "Our lab was able to successfully identify the specific molecules in breath that correlate with hypoglycemia, which is the 'scent' that diabetic alert dogs can detect," said Mangilal Agarwal, director of the Integrated Nanosystems Development Institute and a professor in the IU Luddy School of Informatics, Computing and Engineering at IU Indianapolis. Agarwal's lab is partnering with the IU School of Medicine to test and validate the effectiveness of the device in individuals with diabetes—an important next step on the path to wider commercialization. https://medicalxpress.com/news/2025-06-breathalyzer-device-diabetes.html#google_vignette XX Katie Bone is back on American Ninja Warrior! The youngest ever American Ninja Warrior Women's National winner, she injured her knee at Olympic Climbing Trials in 2023. This week, she was back on the show. She says: Katie Bone: It was incredible. I've not been able to compete for a few years, so getting to come back and hit a buzzer on my first chance back on the course felt really, really incredible; Very rewarding after everything I had to go through to get back there. XX  

AI Knowhow
Mind the Gap: Closing the Distance Between Service Quality and Service Perception

AI Knowhow

Play Episode Listen Later Jun 9, 2025 31:11


You think you're delivering five-star service—but do your clients feel the same? In this episode of AI Knowhow, Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to tackle the thorny disconnect between service quality and client perception. They explore why perception often outweighs actual performance in professional services, and how leaders can use AI to measure, manage, and close that gap—at scale. Plus, in a clip from a recent Knownwell webinar, Pete Buer illustrates what a fully AI-powered client management operating system looks like—interconnected tools, real-time insights, and automated recommendations driving both efficiency and experience. All that PLUS Pete joins Mohan to unpack a revealing Duke University study that found AI users in the workplace are seen as less competent. Together, they discuss what leaders must do to publicly de-stigmatize AI use and foster a culture that values innovation over fear. From emotional signals in client conversations to proactive alerts on account risk, the future of client service is about more than delivery—it's about being felt. If your best work isn't recognized, does it even count? Watch this episode on YouTube: https://youtu.be/0w2CpPyEBMo  Sign up for Knownwell: www.knownwell.com 

One Knight in Product
CPO Stories: Bhavesh Vaghela - London Marathon Events

One Knight in Product

Play Episode Listen Later Jun 9, 2025 52:36


Welcome to CPO Stories! In this new "podcast within a podcast", I'll be speaking to executive product leaders from the UK's biggest companies as well as up-and-coming stars of the future. I'll be digging into how they approach product management within their organisations, how they approached the leap into executive product leadership and trying to get some deep insights into how they view product management practices and culture. If you're a CPO and would like to come on, drop me a line! Or, forward this episode to your CPO and tell them you want them to come on

Innovation and the Digital Enterprise
Building Great Teams by Leading with Kindness with Firasat Hussain

Innovation and the Digital Enterprise

Play Episode Listen Later May 22, 2025 42:40 Transcription Available


In this episode Patrick and Shelli talk with Firasat Hussain, the Chief Product and Technology Officer at SnapCare. Firasat shares his 25-year journey through various technology leadership roles at companies like Ticketmaster, Orbitz, and RR Donnelley, emphasizing the significance of thoughtful leadership and iterative innovation. He describes his transition to SnapCare, where he is leading the integration of new AI tools and modern tech stacks to transform healthcare staffing. The discussion delves into Firasat's leadership philosophies, the importance of trust and influence over demands, and his commitment to growth and learning, both personally and professionally.(00:00) Welcome to Firasat Hussain, CPTO at SnapCare(01:23) From Accounting to Technology: Firasat's Early Career(04:32) Transition to Healthcare Tech: Joining SnapCare(05:26) The Role of Technology in Healthcare Staffing(07:11) Personal Insights: Leadership and Growth(12:03) The Importance of Travel and Broader Perspectives(14:41) SnapCare's Mission and Operations(20:13) Balancing Leadership in Work and Family Life(24:18) The Power of Trust and Kindness Over Demands(27:07) Building Trust Through Honest Conversations(30:05) The Importance of Active Listening(32:23) Establishing Priorities and Reducing Cognitive Overload(37:59) Reflecting on Personal and Professional Growth(41:50) Final ThoughtsFirasat Hussain is the Chief Product and Technology Officer at SnapCare, a technology-driven healthcare staffing firm. His 25+ year career has spanned varied industries and organizations at a range of stages, from established global tech firms to promising startups. He was Chief Technology Officer at arrivia, VP of Software Engineering at Ticketmaster, and VP of Enterprise Architecture at RR Donnelley. He spent 10 years growing and leading at Orbitz Worldwide, with six years as Director of Hotel Product Development. He launched his early career at Cysive and Oracle.If you'd like to receive new episodes as they're published, please subscribe to Innovation and the Digital Enterprise in Apple Podcasts, Spotify, or wherever you get your podcasts. If you enjoyed this episode, please consider leaving a review in Apple Podcasts. It really helps others find the show.Podcast episode production by Dante32.

AI Knowhow
Is Every Company Now an AI Company?

AI Knowhow

Play Episode Listen Later May 19, 2025 34:05


The buzz is deafening—every company is now an AI company...or are they? Knownwell CMO Courtney Baker is joined by CEO David DeWolf and Chief Product and Technology Officer Mohan Rao to unpack whether the AI revolution is as widespread as the hype suggests. They explore what it really means to be an “AI company,” why adoption is uneven across industries, and how leaders can move beyond experimentation toward meaningful AI integration. Pete Buer sits down with Max Gabriel, CEO of Augmented AI, in the first of a two-part interview exploring why AI is poised to disrupt the software world. Max breaks down how the rise of AI agents signals a seismic shift in the SaaS model, what vertical AI solutions mean for enterprise strategy, and why organizations must rethink their technology stack from the ground up. In our ‘AI in the Wild' segment, Pete and Mohan discuss Apple's revelation that Google searches on Safari have declined for the first time in 20 years—a signal that AI-powered search tools may be eroding Google's long-held dominance. What does this mean for how businesses approach marketing, SEO, and information discovery? Also, don't miss Courtney and Pete's upcoming webinar on May 22nd at noon Eastern: “Master Client Success with AI.” Learn how professional services firms can implement AI-powered client management systems to drive retention and growth. Register now at knownwell.com/masterclientsuccess. Watch this episode on YouTube: https://youtu.be/0h9TXvdKZPc 

The Digital Supply Chain podcast
Rethinking Supply Chain Planning: AI, Risk, and Sustainability with JF Gagné

The Digital Supply Chain podcast

Play Episode Listen Later May 5, 2025 36:02 Transcription Available


Send me a messageUPDATE: Since recording this episode JF has informed me he's no longer working with Pendulum.AI is everywhere right now, but is it actually helping supply chain leaders make smarter, more sustainable decisions?In this episode of the Sustainable Supply Chain podcast, I'm joined by JF Gagné, Chief Product and Strategy Officer at Pendulum, who's spent over two decades building AI systems that do more than just spit out forecasts. JF shares how generative AI can integrate data across the enterprise to drive contextual, collaborative decisions - helping businesses manage risk, cut waste, and improve sustainability outcomes.We dig into:Why traditional supply chain planning systems are too rigid for today's volatile environmentHow AI can move from giving “perfect outputs” to helping teams reach consensus and make informed trade-offsPractical examples of using AI to reduce carbon emissions, track forced labour risk, and optimise inventoryWhat most companies get wrong when implementing AI in supply chainsWhy continuous risk assessment, not just better forecasting, is key to agility and resilienceJF also offers a blunt reality check: the world we built our supply chains in no longer exists. If we keep treating today's disruptions as isolated events, we're planning for a past that's not coming back.Whether you're piloting AI projects or just trying to get a handle on growing ESG requirements, this episode will help you think more critically about what real innovation in supply chains should look like.

The CyberWire
Less CISA, more private sector power?

The CyberWire

Play Episode Listen Later Apr 30, 2025 36:06


DHS Secretary Kristi Noem justifies budget cuts in her RSAC keynote. The EFF pens an open letter to Trump backing Chris Krebs. Scattered Spider is credited with the Marks & Spencer cyberattack. Researchers discover a critical flaw in Apple's AirPlay protocol. The latest CISA advisories. On our Industry Voices segment, we are joined by Neil Gad, Chief Product and Technology Officer at RealVNC, who is discussing a security-first approach in remote access software development. What do you call an AI chatbot that finished at the bottom of its class in med school? Remember to leave us a 5-star rating and review in your favorite podcast app. Miss an episode? Sign-up for our daily intelligence roundup, Daily Briefing, and you'll never miss a beat. And be sure to follow CyberWire Daily on LinkedIn. CyberWire Guest On our Industry Voices segment, we are joined by Neil Gad, Chief Product and Technology Officer at RealVNC, who is discussing a security-first approach in remote access software development. Kevin on the Street Joining us this week from RSAC 2025, we have our partner Kevin Magee, Global Director of Cybersecurity Startups at Microsoft for Startups. Stay tuned to the CyberWire Daily podcast for “Kevin on the Street” updates on all things RSAC 2025 from Kevin all week. Today Kevin is joined by Ryan Lasmaili Co-Founder and CEO of Vaultree and Stan Golubchik CEO and co-founder of Contraforce, here are their conversations. You can also catch Kevin on our Microsoft for Startups⁠ Spotlight, brought to you by N2K CyberWire and Microsoft, where we shine a light on innovation, ambition, and the tech trailblazers building the future right from the startup trenches. Kevin and Dave talk with startup veteran and Cygenta co-founder FC about making the leap from hacker to entrepreneur, then speak with three Microsoft for Startups members: Matthew Chiodi⁠ of ⁠Cerby⁠, ⁠Travis Howerton⁠ of ⁠RegScale⁠, and ⁠Karl Mattson⁠ of ⁠Endor Labs⁠. Whether you are building your own startup or just love a good innovation story, https://explore.thecyberwire.com/microsoft-for-startups. Selected Reading DHS Secretary Noem: CISA needs to get back to ‘core mission' (CyberScoop) Noem calls for reauthorization of cyberthreat information sharing law during RSA keynote (The Record) Cyber experts, Democrats urge Trump administration not to break up cyber coordination in State reorg (CyberScoop) Infosec pros rally against Trump's attack on Chris Krebs (The Register) Scattered Spider Suspected in Major M&S Cyberattack (Hackread) AirPlay Zero-Click RCE Vulnerability Enables Remote Device Takeover via Wi-Fi (Cyber Security News) CISA Adds One Known Exploited Vulnerability to Catalog (CISA) CISA Releases Three Industrial Control Systems Advisories (CISA) Instagram's AI Chatbots Lie About Being Licensed Therapists  (404 Media) Share your feedback. We want to ensure that you are getting the most out of the podcast. Please take a few minutes to share your thoughts with us by completing our brief listener survey as we continually work to improve the show.  Want to hear your company in the show? You too can reach the most influential leaders and operators in the industry. Here's our media kit. Contact us at cyberwire@n2k.com to request more info. The CyberWire is a production of N2K Networks, your source for strategic workforce intelligence. © N2K Networks, Inc. Learn more about your ad choices. Visit megaphone.fm/adchoices

Lenny's Podcast: Product | Growth | Career
Inside monday.com's transformation: radical transparency, impact over output, and their path to $1B ARR | Daniel Lereya (Chief Product and Technology Officer)

Lenny's Podcast: Product | Growth | Career

Play Episode Listen Later Apr 27, 2025 92:06


Daniel Lereya, the Chief Product and Technology Officer at monday.com, shares how he and his team realized they were being outpaced by competitors and how that realization completely transformed how they operate and allowed them to build a global powerhouse, doing over $1 billion in ARR, with 245,000 customers worldwide.What you'll learn:1. How they used seemingly impossible goals, like building 25 new features in one month, to unlock bigger thinking on their team2. How sharing real-time metrics with the entire company—even during interviews—created a culture of accountability and alignment3. How focusing on impact, rather than just shipping features, has transformed the company's culture4. The story behind monday.com's decision to launch five new products simultaneously and how it redefined their market positioning5. How they use “traps” (timeboxed deadlines) to drive focus, avoid scope creep, and deliver faster6. Daniel's personal journey of navigating impostor syndrome and scaling challenges, and the mental models he uses to stay grounded and effective—Brought to you by:• Enterpret—Transform customer feedback into product growth• Airtable ProductCentral—Launch to new heights with a unified system for product development• Vanta—Automate compliance. Simplify security—Where to find Daniel Lereya:• LinkedIn: https://www.linkedin.com/in/daniel-lereya-aa487646/—Where to find Lenny:• Newsletter: https://www.lennysnewsletter.com• X: https://twitter.com/lennysan• LinkedIn: https://www.linkedin.com/in/lennyrachitsky/—In this episode, we cover:(00:00) Introduction to Daniel and monday.com(04:20) The pivotal moment: competitors shipping faster(08:50) Setting ambitious goals(17:44) Focusing on impact rather than features(27:07) Transforming your product quarterly(32:07) Scaling monday.com: challenges and strategies(39:14) How monday.com maintains transparency as a public company(45:40) The importance of taking risks(51:02) Counterintuitive lessons in product development(54:33) The value of timeboxing and deadlines(57:28) Embracing user feedback(59:54) Adapting leadership styles(01:04:43) Personal reflections on leadership(01:10:41) Handling crises and strategic planning(01:17:28) The role of AI in work and personal life(01:22:13) Final thoughts and lightning round—Referenced:• Monday.com: https://monday.com/• The basics of a monday.com board: https://support.monday.com/hc/en-us/articles/115005317249-The-basics-of-a-board• Eran Zinman on LinkedIn: https://www.linkedin.com/in/eranzinman/• Roy Mann on LinkedIn: https://www.linkedin.com/in/manroy/• Tal Harari on LinkedIn: https://www.linkedin.com/in/tal-harari-a2515215/• Four-minute mile: https://en.wikipedia.org/wiki/Four-minute_mile• A better way to plan, build, and ship products | Ryan Singer (creator of “Shape Up,” early employee at 37signals): https://www.lennysnewsletter.com/p/shape-up-ryan-singer• Brian Chesky's new playbook: https://www.lennysnewsletter.com/p/brian-cheskys-contrarian-approach• AI blocks: https://support.monday.com/hc/en-us/articles/18433811274386-AI-Automation-blocks• Unpacking Amazon's unique ways of working | Bill Carr (author of Working Backwards): https://www.lennysnewsletter.com/p/unpacking-amazons-unique-ways-of• Behind the founder: Drew Houston (Dropbox): https://www.lennysnewsletter.com/p/behind-the-founder-drew-houston-dropbox• SpaceX: https://www.spacex.com/• Why and how to lead with transparency: https://monday.com/blog/monday-insights/may-30th/• How to win in the AI era: Ship a feature every week, embrace technical debt, ruthlessly cut scope, and create magic your competitors can't copy | Gaurav Misra (CEO and co-founder of Captions): https://www.lennysnewsletter.com/p/how-to-win-in-the-ai-era-gaurav-misra• This Week #5: Overcoming impostor syndrome, introducing growth to an org, and how to partner with your data scientist: https://www.lennysnewsletter.com/p/this-week-overcoming-impostor-syndrome• Sheryl Sandberg on LinkedIn: https://www.linkedin.com/in/sheryl-sandberg-5126652/• Bryan Johnson on LinkedIn: https://www.linkedin.com/in/bryanrjohnson/• ChatGPT: https://chatgpt.com/• Cursor: https://www.cursor.com/• How to build deeper, more robust relationships | Carole Robin (Stanford GSB professor, “Touchy Feely”): https://www.lennysnewsletter.com/p/build-robust-relationships-carole-robin• FIFA 22: https://store.playstation.com/en-us/concept/10002538/• Formula 1: Drive to Survive on Netflix: https://www.netflix.com/title/80204890• Google Photos: https://photos.google.com/—Recommended books:• Shape Up: Stop Running in Circles and Ship Work that Matters: https://basecamp.com/shapeup• Working Backwards: Insights, Stories, and Secrets from Inside Amazon: https://www.amazon.com/Working-Backwards-Insights-Stories-Secrets/dp/1250267595• No Rules Rules: Netflix and the Culture of Reinvention: https://www.amazon.com/No-Rules-Netflix-Culture-Reinvention/dp/1984877860• Nonviolent Communication: A Language of Life: Life-Changing Tools for Healthy Relationships: https://www.amazon.com/Nonviolent-Communication-Language-Life-Changing-Relationships/dp/189200528X/—Production and marketing by https://penname.co/. For inquiries about sponsoring the podcast, email podcast@lennyrachitsky.com.—Lenny may be an investor in the companies discussed. Get full access to Lenny's Newsletter at www.lennysnewsletter.com/subscribe

The eCommerce Toolbox: Expert Perspectives
How Mejuri Balances Tech Innovation and Business Impact with Rohit Nathany

The eCommerce Toolbox: Expert Perspectives

Play Episode Listen Later Apr 23, 2025 23:19


We're bringing back one of our favorite conversations — and for good reason: Noibu is a trusted partner of Mejuri. In this episode, we revisit our insightful chat with Rohit Nathany, Chief Product and Technology Officer at Mejuri, the leading fine jewelry brand redefining ecommerce. Rohit dives into how his team transitioned from a custom tech stack to Shopify, launched a loyalty-driven mobile app, and built a high-performing internal tech culture that fuels fast, focused innovation. Whether you missed it the first time or just want a fresh take, tune in for sharp insights on balancing speed, scale, and strategy in modern ecommerce.