Podcast appearances and mentions of forrest performance group

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Best podcasts about forrest performance group

Latest podcast episodes about forrest performance group

The Weekly Business Hour with Rick Schissler
6.27.22 – Mary Marshall Forrest of Forrest Performance Group – The Weekly Business Hour

The Weekly Business Hour with Rick Schissler

Play Episode Listen Later Jun 28, 2022 52:22


Join us as we welcome Mary Marshall Forrest of Forrest Performance Group (FPG) You can catch us LIVE on air on Conroe’s FM 104.5 & FM 106.1 Forrest Performance Group Online: https://www.fpg.com/ Forrest Performance Group [...]

Business Black Belts
Jason Forrest, CEO of Forrest Performance Group on being a sales blackbelt: Business Black Belts Episode 88

Business Black Belts

Play Episode Listen Later Jun 27, 2022 39:34


Jason discusses his journey to becoming a sales blackbelt and his methodology to success.

sales black belt belts jason forrest forrest performance group
The Weekly Business Hour with Rick Schissler
5.2.22 – Jason Forrest, founder of Forrest Performance Group – The Weekly Business Hour

The Weekly Business Hour with Rick Schissler

Play Episode Listen Later May 9, 2022 54:58


Join the conversation Jason Forrest founder of the Forrest Performance Group (FPG.com). Forrest Performance Group is a global leader and designer of sales, management, customer service, and executive training programs. FPG has won multiple international [...]

Revenue Engine
Delivering the Ultimate Sales Warrior with Jason Forrest, CEO and Founder of Forrest Performance Group

Revenue Engine

Play Episode Listen Later Nov 12, 2021 32:09 Transcription Available


How do you create and deliver the “Ultimate Sales Warrior”? Jason Forrest, the CEO and founder of Forrest Performance Group helps organizations recruit, assess, and train the Ultimate Sales Warriors to drive results. Jason is a well known speaker, the author of several best selling books, and a pioneer in recruiting and training top sales and management talent. In this episode of The Revenue Engine Podcast, Jason shares how to create the ultimate sales warrior, how to create a winning 90 day onboarding plan, why you need to hire “GUMPs”, what are - and how to release - the 4 mental leashes, and so much more. Grab your headphones and a notebook and learn what you can start doing today to optimize your revenue team's performance to exceed your revenue goals. Connect with Jason on https://www.linkedin.com/in/jasonforrest/ (LinkedIn) or visit Forrest Performance Group's https://www.fpg.com/ (website). Connect with Rosalyn on https://www.linkedin.com/in/rosalyn-santa-elena/ (LinkedIn). This episode of the Revenue Engine was powered by http://www.salesiqglobal.com (Sales IQ Global).

THINK Business with Jon Dwoskin
How To Get People Working With You As An Investment Instead Of An Expense

THINK Business with Jon Dwoskin

Play Episode Listen Later Sep 23, 2021 27:48


Jon talks with Jason Forrest, CEO of Forrest Performance Group, about sales, sales training, and deep into it. Jason is a leading authority in culture change programs and an expert at creating high-performance, high-profit, and "Best Place to Work" cultures. The winner of five international Stevie Awards for his training programs, Jason is also an award-winning author of six books, including Leadership Sales Coaching – rated as one of Selling Power Magazine's Top Sales Books. In 2018, FPG earned a rare honor by being named to the Inc. 5000 Fastest-Growing Private Companies list for the third consecutive year, one of just 1,200 companies nationwide to achieve that honor out of a field of more than 7 million.   Connect with Jon Dwoskin: Twitter: @jdwoskin Facebook: https://www.facebook.com/jonathan.dwoskin  Instagram: https://www.instagram.com/thejondwoskinexperience/  Website: https://jondwoskin.com/  LinkedIn: https://www.linkedin.com/in/jondwoskin/  Email: jon@jondwoskin.com  Get Jon's Book: The Think Big Movement: Grow your business big. Very Big!   Connect with Jason Forrest: Facebook: https://www.facebook.com/ForrestPerformanceGroup  Website: https://www.fpg.com/  LinkedIn: https://www.linkedin.com/in/jasonforrest/  Email: melba.otero@fpg.com 

The Home Builder Digital Marketing Podcast
Episode #70: Selling Emotionally, Not Circumstantially - Jason Forrest

The Home Builder Digital Marketing Podcast

Play Episode Listen Later Jul 21, 2021 32:58


In this week's episode of The Home Builder Digital Marketing Podcast, Greg and Kevin chat with Jason Forrest of Forrest Performance Group. They discuss his method of 'Survive, Thrive and Win' and how to sell emotionally, not circumstantially.  Show Notes: https://www.buildermarketingpodcast.com/episodes/70-selling-emotionally-not-circumstantially-jason-forrest

The Unconventional Path: Entrepreneurship and Innovation Stories and Ideas With Bela and Mike

Today we are excited to be joined by Jason Forrest. Jason is the CEO of the Forrest Performance Group. Jason works with companies to maximize their sales effectiveness, through a combination of training, hiring, and culture building. We also discuss compensation strategies and building a high-performance sales team. You can check out Forrest Performance Group here: https://www.fpg.com/ Check out Jason's free book offer here: https://www.warriormindsetbook.com/free We love to hear from our listeners, send us your questions, comments, and suggestions at bela.and.mike@gmail.com - we will answer your questions in a future episode. Thanks for listening, Bela and Mike --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app --- Send in a voice message: https://anchor.fm/bela-musits/message Support this podcast: https://anchor.fm/bela-musits/support

ceo bela jason forrest forrest performance group
The Weekly Business Hour with Rick Schissler
1.18.21 – Jason S. Forrest, CEO of Forrest Performance Group – The Weekly Business Hour FB

The Weekly Business Hour with Rick Schissler

Play Episode Listen Later Jan 23, 2021 58:04


1.18.21 – Jason S. Forrest, CEO of Forrest Performance Group – The Weekly Business Hour Forrest Performance Group Online: https://www.fpg.com/ Forrest Performance Group on Facebook: https://www.facebook.com/ForrestPerformanceGroup/ Forrest Performance Group on Twitter: https://twitter.com/UnleashedFPG Forrest Performance Group on LinkedIn: https://www.linkedin.com/company/forrest-performance-group/ [...]

ceo jasons business hour forrest performance group
The Balanced, Beautiful and Abundant Show- Rebecca Whitman

Jason Forrest is a leading authority in culture change programs and an expert at creating high-performance, high-profit, and "Best Place to Work" cultures. Jason is the winner of five international Stevie Awards for his training programs, an award-winning author of six books, including Leadership Sales Coaching, The Mindset of a Sales Warrior, and How to Sell Through the Coronavirus.Here you can find information about Jason Forrest and Forrest Performance Group:a.      http://www.maryandjasonforrest.com/b.     www.fpgaudiobooks.comc.      https://www.fpg.com/stored.      https://www.fpg.com/e.    The Warrior Selling Beliefs (Audiobook): https://www.youtube.com/watch?v=DX1XiXnbEV8&t=8s http://warriormindsetbook.com/

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Human Prosperity
Jason Forrest - CEO at Forrest Performance Group

Human Prosperity

Play Episode Listen Later Jan 6, 2021 37:43


Jason is an experienced and exceptional leader in sales. He built his company Forrest Performance Group over a decade ago and it has been one of the fastest growing sales companies year after year. His team helps you recruit fearless sales pros, trains them for 90 days, and then guarantees their success! Learn more at http://fpg.comHis product is based on a concept of a Sales Warrior that is fearless with a mission to help their customers liberate from pain towards a better and prosperous future. Each warrior is trained using a scientific approach -- The 5/4/3 Factor, which is 5 steps to understand your customer, 4 steps to present your solution, and 3 steps to resolve the sale. One of the keys of a successful Sales Warrior is developing mindset. A poor mindset will not make a sale, such as fear of asking for the sale or limiting beliefs that you are not good enough. Jason teaches you to run towards your fears and change those limiting beliefs into empowering ones. Learn more from his book Mindset of a Sales Warrior on Amazon at https://amzn.to/3hP4bvZ or for free at https://www.warriormindsetbook.comListen to his free audiobook Warrior Selling Beliefs at http://fpgaudiobooks.com/ Connect to him on LinkedIn at https://www.linkedin.com/in/jasonforrest/Want to be happy and successful? Book a coaching session at http://hp.coach

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Pro Business Channel
Chip Bell Interview Part Two on Business Developers Network

Pro Business Channel

Play Episode Listen Later Jan 4, 2021 13:25


Chip Bell Interview Part Two on Business Developers Network Chip Bell is considered a world-renowned authority on customer loyalty and service innovation. Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service. Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal customers. Dr. Bell's keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges. He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine and Entrepreneur. Dr. Bell has authored numerous national best-selling books including: The 9½ Principles of innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Managing Knock Your Socks off Service, Customers as Partners, Magnetic Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, and Sprinkles: Creating Awesome Experiences Through Innovative Service, Kaleidoscope: Delivering Innovative Service That Sparkles. His newest book, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions launched in September 2020. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines. In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, was a prestigious 2018 Stevie award winner. Show Host: Artie Ruderman The Business Developers Network where today's leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta. For more info about the show sponsor visit: http://www.igscorp.net To listen to more episodes visit: http://www.BusinessDevelopersNetwork.com To view more photos from this show visit:  www.ProBusinessPictures.com To nominate or submit a guest request visit:  http://www.OnAirGuest.com ‹ › × × Previous Next jQuery(function() { // Set blueimp gallery options jQuery.extend(blueimp.Gallery.prototype.options, { useBootstrapModal: false, hidePageScrollbars: false }); });

Pro Business Channel
Chip Bell Interview Part One on Business Developers Network

Pro Business Channel

Play Episode Listen Later Dec 26, 2020 18:07


Chip Bell Interview Part One on Business Developers Network Chip Bell is considered a world-renowned authority on customer loyalty and service innovation. Global Gurus ranked him in 2020 for the sixth straight year in a row in the top three keynote speakers in the world on customer service. Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal customers. Dr. Bell's keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges. He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, NPR Radio and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine and Entrepreneur. Dr. Bell has authored numerous national best-selling books including: The 9½ Principles of innovative Service, Wired and Dangerous: How Your Customers Have Changed and What to Do about It, Managing Knock Your Socks off Service, Customers as Partners, Magnetic Service, Take Their Breath Away: How Imaginative Service Creates Devoted Customers, and Sprinkles: Creating Awesome Experiences Through Innovative Service, Kaleidoscope: Delivering Innovative Service That Sparkles. His newest book, Inside Your Customer's Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions launched in September 2020. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines. In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, was a prestigious 2018 Stevie award winner. Show Host: Artie Ruderman The Business Developers Network where today's leading business developers share and learn innovative business development concepts to generate greater value for their businesses. Broadcasting LIVE from the Pro Business Channel studios in Atlanta. For more info about the show sponsor visit: http://www.igscorp.net To listen to more episodes visit: http://www.BusinessDevelopersNetwork.com To view more photos from this show visit:  www.ProBusinessPictures.com To nominate or submit a guest request visit:  http://www.OnAirGuest.com ‹ › × × Previous Next jQuery(function() { // Set blueimp gallery options jQuery.extend(blueimp.Gallery.prototype.options, { useBootstrapModal: false, hidePageScrollbars: false }); });  

Business RadioX ® Network
Jason Forrest, Forrest Performance Group

Business RadioX ® Network

Play Episode Listen Later Dec 22, 2020


Jason Forrest, Forrest Performance Group (Business Leaders Radio, Episode 1) Forrest Performance Group CEO Jason Forrest joins host John Ray to discuss how his company focuses on behavioral changes to improve results of salespeople, how he uses video to prospect on LinkedIn, achieving a “Best Place to Work” culture, the problem with sales recruiters, and […]

North Fulton Business Radio
Jason Forrest, Forrest Performance Group

North Fulton Business Radio

Play Episode Listen Later Dec 22, 2020


Jason Forrest, Forrest Performance Group (Business Leaders Radio, Episode 1) Forrest Performance Group CEO Jason Forrest joins host John Ray to discuss how his company focuses on behavioral changes to improve results of salespeople, how he uses video to prospect on LinkedIn, achieving a “Best Place to Work” culture, the problem with sales recruiters, and […] The post Jason Forrest, Forrest Performance Group appeared first on Business RadioX ®.

Conquer Local with George Leith
356: Emotional Intelligence in Sales, with Jason Forrest

Conquer Local with George Leith

Play Episode Listen Later Oct 14, 2020 30:57


Episode 356 brings you the importance of emotional intelligence in sales. Low emotional intelligence prevents salespeople from achieving their success potential, impacting many areas of their sales performance. We bring back an alumni to the Conquer Local Podcast, Mr. Jason Forrest ( https://www.linkedin.com/in/jasonforrest/ ). Jason, CEO of the Forrest Performance Group, ( https://www.fpg.com/ ) is back to talk about his new book: How to Sell Through the Coronavirus, ( https://www.amazon.com/How-Sell-Through-Coronavirus-current-ebook/dp/B086PXLNHD/ref=sr_1_1?dchild=1&keywords=creating+urgency+Jason+forrest+coronavirus&qid=1598992438&sr=8-1#customerReviews ) and emotional intelligence in sales. Jason walks through the four attributes of a great salesperson, the GUMP methodology: Goal-oriented, unleashed, motivated, and procedural based.  Having a high level of emotional intelligence in sales allows a salesperson to sense, understand, and effectively apply the power of their own emotions during interactions with buyers to improve sales rather than derail them. Jason Forrest lives on the leading edge of the sales industry. As a behavioral change expert and maverick entrepreneur. Jason believes the only way to break your sales plateau is to change the way you look at sales completely, that means an extreme focus on pulling the future of sales into the present. His mission is to give every sales professional, manager, and executive the tactical, real-world knowledge so they can remove any limiting beliefs keeping them from breaking their plateaus. In the course of that decades-long mission, Jason's trained billion-dollar companies and everyone from high-powered CEOs to frontline salespeople to increase their effectiveness by driving more profit. Jason established his speaking and training career as a top 1% sales professional. Still, as he is trained others, he realized something the rest of the training industry had yes to understand: the sales techniques widely taught at conferences and seminars were installing mental limitations in others. Listen to Jason's previous episode on the podcast. ( https://www.conquerlocal.com/podcast/four-mental-leashes-with-jason-forrest/ ) Join the conversation in the Conquer Local Community ( https://www.conquerlocal.com/community/ ) , and keep learning in the Conquer Local Academy. ( https://www.conquerlocal.com/academy/ )

Maximize Business Value Podcast
The Mindset of a Sales Warrior with Jason Forrest

Maximize Business Value Podcast

Play Episode Listen Later Aug 28, 2020 50:10 Transcription Available


Jason Forrest from Forrest Performance Group joins us this week on the Maximize Business Value podcast to talk about his successful sales and training techniques including the 4 traits to look for in hiring a salesperson, using the NLP method and winning sales formulas. Sales and growth are the primary drivers of business value. When your sales engine is running swell, it helps you maximize your business value. Listen in and learn how to turbo- boost the sales engine in your organization. You can get a free copy of the book “The Mindset of A Sales Warrior” by visiting warriormindsetbook.com - you just pay shipping and handling. Jason Forrest is CEO of Forest Performance Group, a best-selling author and sought after speaker. FPG is a sales-training and recruiting company that is all about profitable results. While so many trainers focus on theoretical solutions, they provide relevant, tangible strategies that produce measurable results. They are the experts in increasing profitability through training programs, event-based speaking engagements, assessments, and one-on-one coaching programs. We transform employees into corporate gladiators and companies into high-performance organizations. Check out Jason’s latest book The Mindset of a Sales Warrior, which can be found at his website warriormindsetbook.com or on amazon. Reach out to Jason at jason@fpg.com. Tom Bronson is the founder and President of Mastery Partners, a company that helps business owners maximize business value, design exit strategy, and transition their business on their terms. Mastery utilizes proven techniques and strategies that dramatically improve business value that was developed during Tom’s career 100 business transactions as either a business buyer or seller. As a business owner himself, he has been in your situation a hundred times, and he knows what it takes to craft the right strategy. Bronson is passionate about helping business owners and has the experience to do it. Want to chat more or think Tom can help you? Reach out at tom@masterypartners.com or check out his book, Maximize Business Value, Begin with The Exit in Mind (2020).Mastery Partners, where our mission is to equip business owners to Maximize Business Value so they can transition their business on their terms. Our mission was born from the lessons we’ve learned from over 100 business transactions, which fuels our desire to share our experiences and wisdom so you can succeed.

The UK Housebuilder 'From Good to Great' Series
Jason Forrest, founder, Forrest Performance Group: Selling new-build homes during and post Covid-19.

The UK Housebuilder 'From Good to Great' Series

Play Episode Listen Later Jul 28, 2020 46:37


Jason Forrest is a US-based best selling author and founder of leadership training company Forrest Performance Group. In this cashflow and mindset-focussed episode, he discusses strategies for selling new-build houses during and post Covid-19 lockdown. Jason has over 19 years of experience in sales and housebuilding and shares with us his four keys to success. These include adopting the right leadership and team mindset, and what that looks like; identifying the right skillsets in your new build sales team that will drive you through the pandemic. How to successfully sell your houses online and how to dominate the competition and finally the new KPIs you should be focussed on during this and other crises.

Building Perspective
Likability Is Overrated With Mary Marshall Forrest

Building Perspective

Play Episode Listen Later May 21, 2020 44:02


Focus Discussion of the Week:Does being “nice” lead to more sales? How about being “liked”? The answer might surprise you. As we all know, these past months look a bit different than they did last year. So, how do we continue to drive sales and have a record-breaking year? Mary Marshall Forrest from the Forrest Performance Group joins us to discuss why "Likeability Is Overrated” and how being “nice” isn’t always necessary for your sales equation.  Join our Facebook Group: https://bit.ly/2ps1g5wSubscribe on Apple Podcasts: https://apple.co/2L6XGowSubscribe on Spotify: https://spoti.fi/2ZyabPjSubscribe on Stitcher: http://bit.ly/2Ud2nRNSubscribe on Google Play: http://bit.ly/2znqFPBTwo thought leaders come together to explore all things sales and marketing from their unique perspectives. Each week, Mollie Elkman, Matt Riley, and others from Group Two dive into a focus discussion to talk about the latest trends, changes, and best practices.

The Industrial Talk Podcast with Scott MacKenzie
Operation Phoenix: Superheroes of Sales and Marketing. Strategies for Sales Success!

The Industrial Talk Podcast with Scott MacKenzie

Play Episode Listen Later Apr 30, 2020 56:26


Industrial Talk Podcast continues its series on #OperationPhoenix to provide Hope, Optimism and Innovative Strategies for Action today and in a post COVID-19 world. In this episode, we setup a Sales Professional Hot-seat with some of the best Sales Superheroes on LinkedIn today to discuss "Powerful Sales Strategies for Industrial Success in a COVID-19 Market". The Industrial Superheroes of Sales include: https://www.linkedin.com/in/eneidacanev/ (Eneida Canev), Sales Trainer at https://www.linkedin.com/company/forrest-performance-group/ (Forrest Performance Group) https://www.linkedin.com/in/marcuschanmba/ (Marcus Chan), Founder of https://www.linkedin.com/company/venli-consulting-group-llc/ (Venli Consulting Group, LLC) https://www.linkedin.com/in/alexalleyne/ (Alex Alleyne), Founder of https://www.linkedin.com/company/alexalleyne/ (Growth iQ) https://www.linkedin.com/in/daniel-burke-aguero-700aa396/ (Daniel Burke-Aguero), Business Coaching Specialist at https://www.linkedin.com/company/southwestern-consulting/ (Southwestern Consulting) https://www.linkedin.com/in/ken-baldo/ (Ken Baldo), Executive Member at https://www.linkedin.com/company/the-revenue-collective/ (Revenue Collective) https://www.linkedin.com/in/jeroenbalzer/ (Jeroen Balzer), Founder and Senior Contributor at https://www.linkedin.com/company/floraldino/ (Floraldino) https://www.linkedin.com/in/dannyheinsohn/ (Danny Heinsohn), Founder and Speaker of https://www.linkedin.com/company/reason-llc/ (For A Reason, LLC) This very candid, lively and FUN sales conversation addresses: What industrial companies need to do today to generate revenue. How to leverage Linked for sales. The need for urgency and action. Strategies for gaining market share The need for real innovation and collaboration Again, NOW is the time to evaluate and question every aspect of your business to ensure long-term viability and possibly increase your market share! Over the coming weeks, Industrial Talk will be discussing tangible solutions to take Action today with a keen eye on success for the new future. Bottom-line, NOW IS NOT THE TIME TO PULLBACK! We need to be Bold, Brave and Dare Greatly to make this challenging time and opportunity for succeed. Are You Ready? Find out how to excel in today's market on this episode of the Industrial Talk Podcast. Learn more about The Superheroes Sales Team on this episode and the links above: PODCAST VIDEO:https://youtu.be/qUZkcJgZPmE THE STRATEGIC REASON "WHY YOU NEED TO PODCAST":https://industrialtalk.com/why-you-need-to-podcast/ () OTHER GREAT INDUSTRIAL RESOURCES:Safeopedia: https://www.safeopedia.com/ (https://www.safeopedia.com/) Industrial Marketing Solutions:  https://industrialtalk.com/industrial-marketing/ (https://industrialtalk.com/industrial-marketing/) Industrial Academy: https://industrialtalk.com/industrial-academy/ (https://industrialtalk.com/industrial-academy/) Industrial Dojo: https://industrialtalk.com/industrial_dojo/ (https://industrialtalk.com/industrial_dojo/) Safety With Purpose Podcast: https://safetywithpurpose.com/ (https://safetywithpurpose.com/) YOUR INDUSTRIAL DIGITAL TOOLBOX:LifterLMS: Get One Month Free for $1 – https://lifterlms.com/ (https://lifterlms.com/) Active Campaign: https://www.activecampaign.com/?_r=H855VEPU (Active Campaign Link) BombBomb: http://www.bombbomb.com/?bbref=INDUSTRIALTALKPODCAST (BombBomb Link) Social Jukebox: https://www.socialjukebox.com/ (https://www.socialjukebox.com/) Industrial Academy (One Month Free Access And One Free Licence For Future Industrial Leader):https://industrialtalk.com/wp-admin/inforum-industrial-academy-discount/ () Business Beatitude the Book Do you desire a more joy-filled, deeply-enduring sense of accomplishment and success? Live your business the way you want to live with the BUSINESS BEATITUDES...The Bridge connecting...

Learning Life with Jon Tota
Episode 81: The Mindset of a Sales Warrior with Jason Forrest 

Learning Life with Jon Tota

Play Episode Listen Later Apr 28, 2020 29:11


Jason Forrest is an author, speaker, and CEO of the Forrest Performance Group. On this episode he shares with us the Performance Formula: Performance = Knowledge - Leashes.    Get your copy of his new book, The Mindset of a Sales Warrior, for FREE here: http://bit.ly/38mnY0S   Want to learn more about Jason Forrest?   Find him on Social Media: Facebook www.facebook.com/jforrestspeaker LinkedIn www.linkedin.com/jasonsforrest

The Sales Evangelist
TSE 1272: How To Become A Warrior Seller During The Coronavirus Outbreak

The Sales Evangelist

Play Episode Listen Later Apr 3, 2020 30:26


How To Become A Warrior Seller During The Coronavirus Outbreak   The world has been taken aback by the coronavirus pandemic. Businesses, regardless of industry, have been affected. As a salesperson, how do you become a warrior during the coronavirus outbreak? Jason Forrest works for a company called FPG which stands for Forrest Performance Group and one of their programs is Warrior Selling.    There are four different levels of a sales professional. The first level is the follower. They give all the permission to the customer.  The customer dictates what to do, how to act, and tells the salesperson when they're going to buy. The next level is the helper, who has the sole intention of helping people and serving their customers. Leader is the third level. They are the people you follow to a place you wouldn't go on your own. The last level is the warrior.   The warriors are advocates for the product and service they sell. This salesperson believes, supports, and advocates for their products and services. In addition to that, the warriors protect their customers' best interest.    In today's market, we need more warriors to protect the customers and the organization. People are afraid and the warriors help protect their customers from fear. Without leaders, fear can overcome customers and it can eventually kill the organization. Warriors know their customers so well they know what is needed. A warrior and  con artist may have the same skill set but what sets apart the sales warrior is intention. They protect their customers through their service or product.    Knowing the warrior seller  A warrior has to get their messaging right for their customer and should be able to answer these questions: Why should people buy from you today? What will your products and services immediately do for them? How will your products and services benefit them at this moment? How will your products and services eliminate their present pain points? Once they find the answer to those questions, they need to be able to share the message with the people they serve.    A warrior is defined by me as an advocate for their product and service they sell and at the same time, they're a protector of the customer's best interest. #SalesWarrior   Salespeople procrastinate for several reasons. The first is that they're not clear about what they're trying to accomplish.  The second, is that they don't know why they're doing what they do.Their why has to be strong enough to get through tough days. The why has to be greater than the sacrifices they have to make to do the job of a salesperson. Third, once the why is discovered, a salesperson has to figure out how. The how includes your cross pattern strategy. What are you going to say to give them certainty and how do you want them to feel once they get off the phone with you?  The last reason why people procrastinate is their “leash mentality,” the restriction in someone's thoughts that keeps them from doing what needs to be done.                                                                                                                                 Remove your leash A leash is like a dog collar in that it can prevent you from moving forward and can hold you back. The present mind is the best mind because it keeps you focused on the task at hand. In sports, trash talk occurs because it is a means for one player to distract another player.  If done well, it can throw that player off their game. However, as a salesperson, the trash talk doesn't come from other people but from inside their own head.    Jason came up with the concept of performance formula: P(erformance) = K(nowledge) - L(eash). Performance is what a person does and what we see them do.  Knowledge is what we've told them to do. They have a process for making a sale and they have brand knowledge. To get a performance you have to remove the leash from the knowledge. This is the resistance that keeps them from using the knowledge they have, the things that keep them from taking action.    Kinds of Leashes Jason addresses four types of leash mentalities in his book: Self-image An example of the self-image leash is the perception the salesperson has of herself that she doesn't know the right words to say to convince a prospect to buy. In order to remove this leash, you have to have the confidence that you will be able to convey to others why your product or service is valuable.   Story The story is anything external from us. It's when you tell yourself that people are still waiting for things to settle down before they start buying and purchasing again. This is just a story, especially when there's no evidence to support that claim.    Reluctance Reluctance is a situational fear and it may come from not wanting to sound pushy and insensitive. The coronavirus outbreak will impact 2020 projections - it will either lower the sales forecast or be seen as an opportunity to steal market share from the competition. The truth is, if you're not going to make any changes to get ahead of this, then it could lead to long-term challenges and impede the growth of your company. Taking action now can remove the ambiguous fear you may.  It puts you back in control of your circumstances rather than passively being a victim. As long as you have the right intentions and you believe you're offering help to your clients, people will know you're there to help. Rule  Jason defined the rule as anything you need to see, feel, or hear to give yourself permission to engage. However, most of the rules you set for yourself don't make sense and can serve as roadblocks.    Jason's program teaches the result matrix. Our results are achieved from what we've been taught by our parents, teachers, culture, and media. These elements drive our beliefs and behaviours, and it helps us achieve our results once we understand how these forces drive our actions and decisions.   “How To Become A Warrior Seller During The Coronavirus Outbreak” episode resources Jason's new book has won as one of the best sales book awards in 40 countries. Know more about this book on his site.  If you are interested in more sales stories, you can talk to Donald about it. Reach him via these channels: LinkedIn, Instagram, Twitter, and Facebook about any sales concerns.  This episode is brought to you in part  by TSE Certified Sales Training Program. It's a course designed to help new and struggling sellers to master the fundamentals of sales and close more deals. Sign up now and get the first two modules for free! You can also call us at (561) 570-5077.  We'd love for you to join us for our next episodes so tune in on Apple Podcast, Google Podcast, Stitcher, and Spotify. You can also leave comments, suggestions, and ratings to every episode you listen to.  You can also read more about sales or listen to audiobooks on Audible and explore this huge online library. Register now to get a free book and a 30-day free trial.  Audio provided by Free SFX and Bensound. Other songs used in the episodes are as follows: The Organ Grinder written by Bradley Jay Hill, performed by Bright Seed, and Produced by Brightseed and Hill.

Consulting Success Podcast
From 7-Figure Solo Consultant To 30 Employees With Jason Forrest: Podcast #124

Consulting Success Podcast

Play Episode Listen Later Feb 3, 2020 30:56


Running a business or organization is always better when we have the right mentors, coaches, and trainers to improve our processes, sales, and workforce quality. That is why it’s crucial to remember and acknowledge the value a coach brings to a business. In this episode, host Michael Zipursky interviews author and the Chief Culture Officer of Forrest Performance Group, Jason Forrest about his career journey in consultancy and how his consultancy is improving company cultures, redefining trainings, and transforming lives within an organization.   Love the show? Subscribe, rate, review, and share! Here’s How » Join the Consulting Success Community today: consultingsuccess.com    

Consulting Success Podcast
From 7-Figure Solo Consultant To 30 Employees With Jason Forrest: Podcast #124

Consulting Success Podcast

Play Episode Listen Later Feb 3, 2020 30:56


Running a business or organization is always better when we have the right mentors, coaches, and trainers to improve our processes, sales, and workforce quality. That is why it’s crucial to remember and acknowledge the value a coach brings to a business. In this episode, host Michael Zipursky interviews author and the Chief Culture Officer of Forrest Performance Group, Jason Forrest about his career journey in consultancy and how his consultancy is improving company cultures, redefining trainings, and transforming lives within an organization.   Love the show? Subscribe, rate, review, and share! Here’s How » Join the Consulting Success Community today: consultingsuccess.com    

Consulting Success Podcast
From 7-Figure Solo Consultant To 30 Employees With Jason Forrest: Podcast #124

Consulting Success Podcast

Play Episode Listen Later Feb 3, 2020 30:56


Running a business or organization is always better when we have the right mentors, coaches, and trainers to improve our processes, sales, and workforce quality. That is why it’s crucial to remember and acknowledge the value a coach brings to a business. In this episode, host Michael Zipursky interviews author and the Chief Culture Officer of Forrest Performance Group, Jason Forrest about his career journey in consultancy and how his consultancy is improving company cultures, redefining trainings, and transforming lives within an organization. Love the show? Subscribe, rate, review, and share!Here’s How »Join the Consulting Success Community today:consultingsuccess.com

Conquer Local with George Leith
306: Four Mental Leashes, with Jason Forrest | Part 2

Conquer Local with George Leith

Play Episode Listen Later Oct 16, 2019 17:01


There are four Mental Leashes that are holding you back from being a top performing salesperson. Sales is a mental game and mindset is everything. Jason Forrest, CEO and Founder of the Forrest Performance Group, is back for the last two mental leashes—Rules and Self Image. Jason defines rules as anything that you need to see, feel, or hear in order to give yourself permission to engage. We are never going to have one prospect that meets all of our wishes. We need to be flexible, and like Jason said, we need to let those rules go because they are blocking our performance. The last mental leash is Self Image. Seems like a no brainer but sometimes as salespeople, we forget how important it is. Jason walks us through an easy to do exercise that anyone can do to gain perspective on their own self image.  A special gift for all the conquers out there from Jason, a copy of his new book—The Mindset of a Sales Warrior—visit book-salesmindset.com.  Jason is a winner of four international Stevie Awards for his Warrior Selling and Leadership Coaching training programs. He is an award-winning author and has written five books. Jason lives on the leading edge of the sales industry. As a behavioral change expert and maverick entrepreneur, Jason believes the only way to break your sales plateau is to completely change the way you look at sales. And that means an extreme focus on pulling the future of sales into the present. Jason’s mission is to give every sales professional, manager, and executive the tactical, real-world knowledge so they can remove any limiting beliefs keeping them from breaking their plateaus. In the course of that decades-long mission, Jason’s trained billion-dollar companies and everyone from high-powered CEOs to frontline salespeople to increase their effectiveness by driving more profit. Subscribe to the podcast now, on iTunes goo.gl/8vPm1B and Google Play goo.gl/uyDsij

Conquer Local with George Leith
305: Four Mental Leashes, with Jason Forrest | Part 1

Conquer Local with George Leith

Play Episode Listen Later Oct 9, 2019 26:33


Sales is a mental game and mindset is everything. There are four mental leashes holding us back, it's the challenge of unlearning vs learning. Jason Forrest, CEO at Forrest Performance Group, is our guest this week and he is a machine. He gives us a perspective and breaks down the gritty details on how sales is a mental game. Jason discovered a powerful realization that the best training isn't just telling people what to do, or how to do it, or even why to do it. It's unleashing their mindset. It's removing those mental chokeholds to help them see the true, fully realized picture of their abilities. The four mental leashes are limiting beliefs every person experiences it's that voice inside your head whispering you can't do something. We dig deep into the first two mental leashes: Stories and Reluctance.  Jason is a winner of four international Stevie Awards for his Warrior Selling and Leadership Coaching training programs. He is an award winning author and has written five books. Jason lives on the leading edge of the sales industry. As a behavioral change expert and maverick entrepreneur, Jason believes the only way to break your sales plateau is to completely change the way you look at sales. And that means an extreme focus on pulling the future of sales into the present. Jason’s mission is to give every sales professional, manager, and executive the tactical, real-world knowledge so they can remove any limiting beliefs keeping them from breaking their plateaus. In the course of that decades-long mission, Jason’s trained billion-dollar companies and everyone from high-powered CEOs to frontline salespeople to increase their effectiveness by driving more profit. Subscribe to the podcast now, on iTunes goo.gl/8vPm1B and Google Play goo.gl/uyDsij

The LEADx Leadership Show with Kevin Kruse
The 5 Factors of a Booming Culture | Jason Forrest

The LEADx Leadership Show with Kevin Kruse

Play Episode Listen Later Jun 17, 2019 29:11


Jason Forrest is the owner and CEO of Forrest Performance Group, the nation's fastest growing sales training company. Jason is a leading authority in culture change programs and an expert at creating high-performance, high-profit, and "Best Place to Work" cultures. The winner of seven international Stevie Awards for his training programs, Jason is also an award-winning author of six books, including Leadership Sales Coaching – rated as one of Selling Power Magazine's Top Sales Books. In 2018, FPG earned a rare honor by being named to the Inc. 5000 Fastest Growing Private Companies list for the third consecutive year, one of just 1,200 companies nationwide to achieve that honor out of a field of more than 7 million.

The Action Catalyst
What Customers Want with Dr. Chip Bell: Episode 283 of The Action Catalyst Podcast

The Action Catalyst

Play Episode Listen Later May 15, 2019 37:20


Dr. Chip R. Bell has helped many Fortune 100 companies dramatically enhance their bottom lines and marketplace reputations through innovative customer-centric strategies that address the needs of today's picky, fickle, vocal customers. Dr. Bell's keynotes reveal the best practices from the organizations leading the customer loyalty charge, giving audiences powerful, cutting-edge ideas and unique strategies they can immediately put into practice. Always customer-centered, Dr. Bell customizes all his presentations to meet unique organizational needs through a background study, pre-event conference call, and phone interviews to better understand specific audience challenges. He is considered a world-renowned authority on customer loyalty and service innovation. In fact, Global Gurus ranked him in 2018 as the #2 keynote speaker in the world on customer service and #1 in North America. Leadership Excellence Magazine also listed him among the top 30 thought leaders in North America. He also has written more than 700 columns for many business journals, magazines, and top blogs. He has appeared live on CNN, CNBC, CBS, Fox Business, Bloomberg TV, ABC, and NPR Radio, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, Wall Street Journal, USA Today, CEO Magazine, Money Magazine, and Entrepreneur. Dr. Bell has authored numerous national best-selling books including The 9½ Principles of Innovative Service; Wired and Dangerous: How Your Customers Have Changed and What to Do about It; Managing Knock Your Socks Off Service; Customers as Partners; Magnetic Service; Take Their Breath Away: How Imaginative Service Creates Devoted Customers;Sprinkles: Creating Awesome Experiences Through Innovative Service. His newest book is the best-selling Kaleidoscope: Delivering Innovative Service That Sparkles. His books have won major book awards including the 2017 Best Book Award in the business category. His books have been endorsed by the CEOs or presidents of such service greats as Four Seasons Hotels and Resorts, Zappos, Starbucks, Ritz-Carlton Hotels, Wolfgang Puck, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, Ultimate Software, WestRock, Morgan Stanley, La Quinta Hotels, Kimpton Hotels, and Southwest Airlines. In addition, his training programs have won numerous awards. These include “Delivering Innovative Service” with a 2016 Best Classroom program awarded by HR.com, and “Service Unleashed,” developed for Forrest Performance Group, a prestigious 2018 Stevie award winner.

New Construction Marketing Podcast
Labels and Story Telling with FPG's President Mary Marshall-044

New Construction Marketing Podcast

Play Episode Listen Later Apr 16, 2019 44:04


Mary Marshall is the President of Forrest Performance Group, the nation’s most cutting-edge sales and management training company. Mary has been an instrumental leader in shaping and helping FPG grow into an Inc. 5000 Fastest Growing Company for the last three consecutive years. Mary has been intimately involved in developing FPG’s Stevie Award-winning sales, customer service, and leadership programs, and she speaks at dozens of events each year on FPG’s unique behavioral change training model. Mary’s sales background and deep history training new home sales professionals specifically means she’s able to lend expertise in the most tactical way possible. Mary is a trainer to the trainers, a sales warrior, and a developer of game-changing brand strategy. Resources mentioned by Mary: FPG Monthly Masterclass-The Mindset of a Sales Warrior. You’ve been invited to start earning what you’re truly worth by adopting the mindset of a sales warrior. To find out where you stall and stop sales take the SPQ Gold Sales Performance Questionnaire Definition of a salesperson: Salespeople are sharp, smart, polished and they love helping other people. They're solution providers. They're people you want to know and they can help you get where you want to go.

High Value Sales Show by Eversprint.com
WTF! Why Training Fails and More - Jason Forrest - Forrest Performance Group

High Value Sales Show by Eversprint.com

Play Episode Listen Later Apr 11, 2019 51:45


Jason Forrest, the CEO of Forrest Performance Group, grew his company's revenue from $1.9 million in 2014 to $3.4 million in 2017, an 81% increase. Forrest Performance Group provides sales, management, and corporate training programs. In this interview with Eversprint's Malcolm Lui, Jason shares how he and his team accelerated their high value sales by: Being really clear on how they are different from other corporate training providers along three dimensions. Creating a best places to work environment, as you can't scale if you're constantly losing people and hiring to replace them. Practicing what they preach in-house first, before offering it to their clients. See acast.com/privacy for privacy and opt-out information.

Better Than Before with Tony Richards
212: Jason Forrest on Becoming a Sales Warrior

Better Than Before with Tony Richards

Play Episode Listen Later Mar 19, 2019 48:45


Our podcast is designed to provide you with top business insights, fresh perspectives from world class guests, and the tools you need to lead better than before. In this episode, Tony Richards interviews Jason Forrest, CEO of Forrest Performance Group, on coaching your team using the sales warrior code. Learn more about your ad choices. Visit megaphone.fm/adchoices

Women Worldwide with Deirdre Breakenridge
Increasing Business Profits by Unleashing Human Performance with Mary Marshall

Women Worldwide with Deirdre Breakenridge

Play Episode Listen Later Nov 2, 2018 45:55


Mary Marshall is the new President of Forrest Performance Group, the nation’s most cutting edge sales and management training company. She is going to share her journey including how she was an instrumental leader in growing FPG into an Inc. 5000 Fastest Growing Company. She has also been instrumental in creating FPG’s Stevie Award-winning sales, customer service, and leadership programs. Her background includes online learning facilitation, sales, professional speaking, and moderating. She helps change behavior by teaching FPG’s award winning programs. Today, we talk about fulling tapping into human performance to increase sales, performance, and profits. Mary shares a lesson she learned in a call center job that she hated until she learned to change her mindset. These techniques on changing her perspective still hold true today. Show Notes [03:35] Mary's first job was at the college call center asking for money. She learned so much. She cried in her first ten minutes. [05:37] This job made her miserable. She decided to talk to the top salesperson and find out why he was so happy. [05:39] Every day was wonderful for him talking to people on the phone, hearing their stories, taking something off their to-do list, and making them smile. [06:14] This changed her whole trajectory. The next semester everything was wonderful for her. She went to work excited every day. [06:38] She took this mindset into every sales job that she had after that. [06:52] At FPG she began helping the content team and now she is president of the company. It has been an incredible journey for her. [07:53] The power of reframing the mindset is amazing. [10:06] If you don't believe you can't create an environment for yourself or others to believe. [11:30] Beliefs are what hold us back from selling. It's our mindset and not deciding to yield or give up. [13:01] Persuasion is pushing forward when you know the product is right for that person or company, by doing your homework up front as opposed to manipulation. [14:49] Internalizing beliefs like people don't want to be sold to makes a salesperson think that there is something intrinsically wrong with what they are doing. [15:38] People love to be sold to. They don't want to be sold to buy anybody who's unethical. [16:29] To be successful sales release mindset issues that prevent you from doing things like selling on the phone. [17:39] Mary shares the difference between working with individuals as opposed to teams when doing sales coaching. [18:16] Skill training is great in a group framework. Some will act and some won't. This is where individual training comes into play. [19:19] Find the leash that is preventing the salesperson from following through. [19:58] One-on-one coaching can help change the limiting belief. [24:37] Before Mary starts her day she thinks about the type of energy she needs according to the task or people that she is going to be dealing with. She wants to always be in the right frame of mind. [25:54]  She also writes things down and practices preparing herself for her next task or sales call. [26:22] Be present with who you are with. By preparing you can be grounded. Role play or have other people listen to what you are doing. [27:30] The most important thing is to have a process. [27:47] Mary uses the seven steps of starting strong with each person she sales too. [29:12] The first step is to ask a triple binding question. Get people to make decisions as fast as possible. [31:27] Sales and leadership isn't personal life or professional life, it is just life. [32:07] Success for Mary is responding in the most loving and effective way. [32:57] Her biggest goal is creating leaders for her company. She wants to create a space and environment that allows people to become leaders. [35:19] Mary listens to as many books as possible on Audible. She also does a lot of learning on Growth Cafe. She is also on Wunderlist. [38:04] Mary likes using social media to stay involved and excited with old neighbors that she used to have. [38:41] People can't be successful today without connecting on social media. [39:48] When you finally meet someone in person who you've known on social media for a number of years it's like meeting an old friend. [40:17] Out of college, Mary went up to the president of a company that she wanted to work for who she saw at a party,  and his reply was we don't hire little girls as sales people. [41:29] This fueled her to prove him wrong. She also started noticing people who actually believed in her, and she realized she had to let go of the situation with this man. [42:26] Listen to people who actually believe in you. This is the fuel source that gives you the energy at the end of the day to do your job and go home and be a great mom. [43:30] Find the person who is the most successful in whatever you want to do and do what this person is doing. Links and Resources: FPG Website Mary Marshall on Twitter Mary Marshall on Facebook Mary Marshall on LinkedIn Get 2 Weeks of Prep Dish Free Audible Growth Cafe Wunderlist Evernote

Crack the Customer Code
242: Jason Forrest, The Power of Customer Certainty

Crack the Customer Code

Play Episode Listen Later Jun 20, 2017 13:00


In this special edition live from C-Suite Network conference, three-time Stevie Award winner Jason Forrest unlocks the power of customer certainty. Customer certainty and the keys to loyalty We talk a lot about the correlation between sales and customer experience, but now we get to hear it from an award-winning sales coach and expert. Jason Forrest, CEO and Chief Culture officer at Forrest Performance Group, is a three-time Stevie Award winner for Sales Training or Coaching Program of the Year. “I believe that when certainty is lost, all is lost.” -Jason Forrest It’s well-known that sales costs more than customer retention. For a company that’s sustainably profitable, loyalty is where it’s at! And Jason says if you’d like to increase loyalty, then you need to instill a sense of certainty in your customers. “Customers leave you when the experience is different than what you sold them as a prospect.” -Jason Forrest How do you treat your existing customers, and how does that differ than the treatment you give to prospects? Giving your customers a sense of trust and certainty is the best way to combat buyer’s remorse, customer churn, and more. Listen to this exciting interview with Jason “live” at the C-Suite Network conference, where he shares his holistic approach. Interview Highlights Jason explains how trust and certainty in the customer experience are essential to sales. [2:22] Why think of every customer as a prospect? [5:22] Jason tells a fun story about the difference between being treated like a customer vs a prospect. [6:44] Jason shares the 6 keys to customer loyalty and retention. [8:45] About our guest As a sales professional, author, speaker, and coach, Jason’s job is to empower professionals and executives to unleash their human performance and master their leadership skills in sales, management, culture and service; for the purpose of increasing profit through people. Jason grew up under the influence of his father who was a business owner and professional salesperson, his mother, a persuasive speaking professor and Zig Ziglar, his Sunday school teacher and world-famous salesperson/motivational speaker. Jason learned how to drive profit through doing rather than observing. These influences and experiences shaped him into who he is today – a salesperson first, a behavioral change expert, a national speaker and a coach who pushes organizations to become highly profitable while creating a “best place to work” culture. Every year, Jason delivers approximately 92 keynotes/seminars and conducts 850 group coaching calls with sales teams, managers, and executives. Connect with Jason Forrest Performance Group Twitter Related Content 360Connext® post, How Do You Define Loyalty in YOUR Organization? Customers That Stick® post, Leaning Into Customer Loyalty with Adrian Swinscoe Episode 097: The Best Customer Loyalty Metrics Episode 058: Jill Griffin, The Loyalty Maker We’re on C-Suite Radio! Check it out for more great podcasts Sponsor message: Free Webinar On Demand Jeannie is a Certified Customer Experience Professional (CCXP) who has held highly engaging Customer Experience Mission workshops for larger audiences, and customized ones for clients with outstanding results. Sign up to learn how to start your own Customer Experience Mission, for free! Make your mission statement meaningful, both to customers and employees Ensure customer-facing employeesnot only meet, but exceed expectations Turn ordinary processes into a conduit for your mission, and positive change Steps for creating a mission your team will be proud to get behind Visit CXWebinar.com to sign up for free, and check out more free webinars!   Take care of yourself and take care of your customers. Learn more about your ad choices. Visit megaphone.fm/adchoices