The Action Catalyst

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The Action Catalyst is a weekly podcast hosted by Dan Moore, President of The Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts sharing meaningful tips and advice. Please subscribe below and leave a rating and review!

Dan Moore and Dustin Hillis

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    • Jun 4, 2025 LATEST EPISODE
    • weekdays NEW EPISODES
    • 18m AVG DURATION
    • 746 EPISODES

    4.9 from 268 ratings Listeners of The Action Catalyst that love the show mention: rory's, thank you rory, take the stairs, rory vaden, procrastinate, ken blanchard, catalyst, latest podcast, discipline, always on point, moore, must listen podcast, identity, guest speakers, peaceful, actions, boost, great guest, sales, purpose.


    Ivy Insights

    The Action Catalyst podcast, hosted by Dan, is a must-listen for anyone interested in business and entrepreneurship. With a wide range of topics covered and expert guests providing valuable advice and information, this podcast offers insights that can be helpful to anyone who listens. Whether you are an established entrepreneur or just starting out, this podcast provides valuable guidance.

    One of the best aspects of The Action Catalyst podcast is its ability to translate creative energy into real impact. The conversations led by Dan cover a breadth of topics related to building a thriving enterprise and life that one can be proud of. Through interviews with leaders who have walked the path, listeners gain practical advice and inspiration to pursue their own goals.

    As with any podcast, there are some potential downsides. One possible drawback of The Action Catalyst podcast is that it may not appeal to those who are not interested in business or entrepreneurship. While the topics covered are diverse, they primarily focus on these areas, so listeners looking for other subjects may not find what they are seeking.

    In conclusion, The Action Catalyst podcast is highly recommended for individuals looking for insights and inspiration in the world of business and entrepreneurship. Hosted by Dan and featuring expert guests, this podcast provides valuable advice and information that can be applied to various aspects of life and work. Whether you are well-established as a catalyst for change or just starting on your journey, The Action Catalyst podcast has something to offer everyone.



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    Latest episodes from The Action Catalyst

    Overtime with Outland: Richard Ruback and Royce Yudkoff, Episode 488

    Play Episode Listen Later Jun 4, 2025 2:38


    Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episode 488, with Richard Ruback and Royce Yudkoff, Harvard Business School professors and co-hosts of the Think Big, Buy Small podcast.

    Think Big, Buy Small, with Richard Ruback and Royce Yudkoff (Business, Entrepreneurship, Risk, Education)

    Play Episode Listen Later Jun 3, 2025 34:06 Transcription Available


    Richard Ruback and Royce Yudkoff, Harvard Business School professors and co-hosts of the Think Big, Buy Small podcast, explore the growing trend of "acquisition entrepreneurship", including the type of person who might be right for it, the type of opportunity to look for and how to find them, the relative LACK of risk involved, and a deep dive into the economics of pie.Mentioned in this episode:Visit PodcastTheNewsletter.comPodcast the NewsletterLearn more at SouthwesternConsulting.com/Coaching/StudentsSouthwestern Student Coaching

    REMASTERED: Doing Business With Friends of Friends, with David Burkus (Management, Networking, Science, Business)

    Play Episode Listen Later May 30, 2025 18:09 Transcription Available


    Author, professor, and organizational psychologist David Burkus leads a deep dive into the power of networking, exploring weak and dormant ties, structural holes in networks, social capital, navigating "multiplexity", and the TRUTH behind Six Degrees of Kevin Bacon.Mentioned in this episode:Learn more at HowToGrowYounger.comThe Secret Method for Growing Younger

    CLIP: The 4 C's And The 6 Questions To Ask

    Play Episode Listen Later May 29, 2025 3:00


    High-growth strategy specialist, executive advisor, and lecturer at the London Business School, Dr. Rebecca Homkes, lays out the 4 foundational C's that threaten a business, and the 6 critical questions to ask in the middle of a strategy reset.Hear Rebecca's full interview in Episode 487 of The Action Catalyst

    REMASTERED: Radical Leadership, with David Burkus (Management, Communication, Trust, Business)

    Play Episode Listen Later May 27, 2025 17:08 Transcription Available


    Author, professor, and organizational psychologist David Burkus shares insights from his book “Under New Management”, including why salary transparency shouldn't be scary, tips on setting email limits, being in the business of elimination, and why great leaders don't innovate the product, they innovate the factory.Mentioned in this episode:Learn more at HowToGrowYounger.comThe Secret Method for Growing Younger

    CLIP: Risk Pool / Tesla Was Outmaneuvered

    Play Episode Listen Later May 22, 2025 4:34


    Bob Bush, senior investment executive and the President, CEO and Co-Founder of Mutombo Coffee, explains what he thinks Bezos got wrong about risk, and shares the historical lesson we can learn from Nikola Tesla.Hear Bob's full interview across episodes 485 and 486 of The Action Catalyst.Special for Action Catalyst listeners: visit the link below, or use code "Action25" at checkout at MutomboCoffee.com to receive 25% off your order.https://www.mutombocoffee.com/discount/Action25

    Survive, Reset, Thrive, with Dr. Rebecca Homkes (Strategy, Growth, Business, Leadership)

    Play Episode Listen Later May 20, 2025 25:38 Transcription Available


    High-growth strategy specialist, executive advisor, and lecturer at the London Business School, Dr. Rebecca Homkes, explains how growth is a loop, not a line, and lays out the 4 C's that threaten a business, the 6 questions to ask in the middle of a strategy reset, the 3 things thriving organizations have, the difference between a teaching and a learning organization, and how to establish your MUST-WIN battles.

    CLIP: Value vs. Value

    Play Episode Listen Later May 15, 2025 3:19


    Bob Bush, senior investment executive and the President, CEO and Co-Founder of Mutombo Coffee, explains the important distinction between being valuable, and being important, and what that means for your impact in the world.Hear Bob's full interview across episodes 485 and 486 of The Action Catalyst.Special for Action Catalyst listeners: visit the link below, or use code "Action25" at checkout at MutomboCoffee.com to receive 25% off your order.https://www.mutombocoffee.com/discount/Action25

    Overtime with Outland: Bob Bush, Episodes 485 and 486

    Play Episode Listen Later May 14, 2025 2:55


    Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episodes 485 and 486 with Bob Bush, senior investment executive and the President, CEO and Co-Founder of Mutombo Coffee.Special for Action Catalyst listeners: visit the link below, or use code "Action25" at checkout at MutomboCoffee.com to receive 25% off your order.https://www.mutombocoffee.com/discount/Action25

    Talent, Hunger, Wonder, with Bob Bush (Business, Leadership, Risk, Tesla)

    Play Episode Listen Later May 13, 2025 17:32 Transcription Available


    Bob Bush, senior investment executive and the President, CEO and Co-Founder of Mutombo Coffee, explains the key business point on which he disagrees with Bezos, breaks down risk tolerance internationally and domestically, shares the historical lesson we can learn from Nikola Tesla, and talks about keeping the hunger and the naivety that is your spark.Special for Action Catalyst listeners: visit the link below, or use code "Action25" at checkout at MutomboCoffee.com to receive 25% off your order.https://www.mutombocoffee.com/discount/Action25Mentioned in this episode:Learn more at SouthwesternConsulting.com/Coaching/StudentsSouthwestern Student Coaching

    CLIP: "The Big Lie"

    Play Episode Listen Later May 8, 2025 3:50


    Best-selling author, Hall of Fame speaker, and podcast host Randy Gage reveals "the big lie" for entrepreneurs and how it will impact the future of every industry.Hear Randy's full interview in Episode 123 of The Action Catalyst.

    Commerce Over Charity, with Bob Bush (Learning, Business, Values, Leadership)

    Play Episode Listen Later May 6, 2025 33:34 Transcription Available


    Bob Bush, senior investment executive and the President, CEO and Co-Founder of Mutombo Coffee, shares the life lessons he learned on early-morning bus rides, and reflects on being allowed to fail (a little bit), talking his way onto Wall Street, getting “behind the numbers”, the head and the heart connection, helping develop Dubai, defining “social impact”, and being valuable instead of just being important.Special for Action Catalyst listeners: visit the link below, or use code "Action25" at checkout at MutomboCoffee.com to receive 25% off your order.https://www.mutombocoffee.com/discount/Action25Mentioned in this episode:Learn more at SouthwesternConsulting.com/Coaching/StudentsSouthwestern Student Coaching

    CLIP: Top Athletes and Top Executives

    Play Episode Listen Later May 1, 2025 2:43


    Speaker, author, former NFL linebacker, and CEO of Matt Mayberry Enterprises, Matt Mayberry, shares the similarities between success on the field and success in the boardroom.Hear Matt's full interview in Episode 56 of The Action Catalyst.

    REMASTERED: Mad Genius, with Randy Gage (Entrepreneurship, Business, Success, Culture)

    Play Episode Listen Later Apr 29, 2025 20:57 Transcription Available


    Best-selling author, Hall of Fame speaker, and podcast host Randy Gage reveals the lightbulb that clicked on after being incarcerated at 15 years old, "the big lie" for entrepreneurs, talks about the feasibility of human cloning in the coming years, and shares what truly great company cultures do.Mentioned in this episode:Click here to get your copy today!10-Minute 28-Day Positive Body Image Workbook for WomenLearn more at HowToGrowYounger.comThe Secret Method for Growing Younger

    CLIP: Tips for Women in Tech

    Play Episode Listen Later Apr 24, 2025 4:31


    Anya Cheng, founder and CEO of Taelor, and a former Head of Product for Meta, eBay, Target, and McDonalds, shares an eye-opening story about the prejudices that still exist for women in the startup world, and some actionable tips for how to overcome them.Hear Anya's full interview in Episode 484 of The Action Catalyst. Special for Action Catalyst listeners:Taelor: Get 25% OFF your first month of men's clothing subscription.Use code: PODCAST25Sign up at: https://taelor.style/pages/membershipArmoire: Get 50% OFF your first month of women's clothing subscription.Use code: ArmoirexTaelorSign up at: https://www.armoire.style/refer/ArmoirexTaelorTaelor Gift Cards: Get 10% OFFUse code: PODCASTGIFTPurchase at: https://taelor.style/products/menswear-rental-gift-card

    REMASTERED: Know That You're Extraordinary, with Matt Mayberry (Sports, Failure, Success, Business)

    Play Episode Listen Later Apr 22, 2025 16:29 Transcription Available


    Speaker, author, former NFL linebacker, and CEO of Matt Mayberry Enterprises, Matt Mayberry, shares the 3 big failures in his life that shaped him, the similarities between the field and the boardroom, and why you shouldn't forget that you are extraordinary.Mentioned in this episode:Click here to get your copy today!10-Minute 28-Day Positive Body Image Workbook for WomenLearn more at HowToGrowYounger.comThe Secret Method for Growing Younger

    CLIP: Six Steps, Six Months, Six Figures

    Play Episode Listen Later Apr 17, 2025 4:55


    Entrepreneur, author, speaker, and Founder/CEO of GameChangers Inc, Peter Voogd, breaks down the six steps to potentially earning six figures in six months' time.Hear Peter's full interview in Episode 72 of The Action Catalyst.

    Innovating in Style, with Anya Cheng (AI, Fashion, Tech, Entrepreneurship)

    Play Episode Listen Later Apr 15, 2025 19:15 Transcription Available


    Anya Cheng, founder and CEO of Taelor, and a former Head of Product for Meta, eBay, Target, and McDonalds, shares the absolutely insanely tenacious path of networking to her first job, getting to Silicon Valley by accepting a job in Minnesota, an eye-opening story about the prejudices that still exist in the startup world, how to turn office busywork into project management, how to amplify yourself by amplifying others, the value in finding out that your business may actually have a different clientele than you imagined (and why that's OK), and the TRUE way to eat oatmeal in Japan. Special for Action Catalyst listeners:Taelor: Get 25% OFF your first month of men's clothing subscription.Use code: PODCAST25Sign up at: https://taelor.style/pages/membershipArmoire: Get 50% OFF your first month of women's clothing subscription.Use code: ArmoirexTaelorSign up at: https://www.armoire.style/refer/ArmoirexTaelorTaelor Gift Cards: Get 10% OFFUse code: PODCASTGIFTPurchase at: https://taelor.style/products/menswear-rental-gift-card

    CLIP: Life And Money Go Hand In Hand

    Play Episode Listen Later Apr 10, 2025 4:57


    Dr. Amy D'Aprix, President and Founder of Lifebridge Strategies, explains the need the company is filling, how life and money go hand in hand, and what the vision is for better serving clients into the future.Hear Dr. Amy's full interview in Episode 483 of The Action Catalyst.

    REMASTERED: GameChangers, with Peter Voogd (Business, Success, Mindset, Author)

    Play Episode Listen Later Apr 8, 2025 14:14 Transcription Available


    Entrepreneur, author, speaker, and Founder/CEO of GameChangers Inc, Peter Voogd, breaks down the mental blocks keeping even very successful people from making six figures, the trick to getting out of "the gap", how to check the balance of your "confidence account", and the importance of separating growth friends from maintenance friends.Mentioned in this episode:Click here to get your copy today!10-Minute 28-Day Positive Body Image Workbook for Women

    CLIP: What, How, and Why

    Play Episode Listen Later Apr 3, 2025 5:14


    Tyler Summitt, son of legendary coach Pat Summitt, as well as the Co-Founder of Pat Summitt Leadership Group, shares how Pat mastered full executive decision making in 90 second or less, and how to visualize winning in a (very, very) highly detailed way.Hear Tyler's full interview in Episode 482 of The Action Catalyst.

    Overtime with Outland: Dr. Amy D'Aprix, Episode 483

    Play Episode Listen Later Apr 2, 2025 2:44


    Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episode 483 with Dr. Amy D'Aprix, President and Founder of Lifebridge Strategies.

    Your Best Life Forward, with Dr. Amy D'Aprix (Finances, Change Management, Family, Business)

    Play Episode Listen Later Apr 1, 2025 29:27 Transcription Available


    Dr. Amy D'Aprix, President and Founder of Lifebridge Strategies, talks about bridging the gap between the stages, changes, and events of life transitions, how life and money go hand in hand, using the right “script” in your interactions, the 3 levels of listening, why empathy is everything, and offers a tease of what's to come.Mentioned in this episode:Learn more at LifebridgeStrategies.com. Ask us how you can further deepen your client relationships through our Trusted Advisor of Choice practice elevation program.Lifebridge Strategies

    CLIP: Make Metrics A Verb

    Play Episode Listen Later Mar 27, 2025 4:51


    Author, executive advisor, and Managing Partner and Founder of Rossman Partners, John Rossman, explains how to REALLY use metrics and how to make metrics a verb for your business.Hear John's full interview in our update episode, and catch his original appearance in Episode 433 of The Action Catalyst.

    Cut For Time: Pat's Alzheimer's Action Plan

    Play Episode Listen Later Mar 26, 2025 4:12


    In this cut-for-time clip from Episode 482 of The Action Catalyst, Tyler Summitt, son of legendary coach Pat Summitt, as well as the Co-Founder of Pat Summitt Leadership Group, shares the story of Pat's Alzheimer's diagnosis, and the ways that, for her as a leader, that was the START of a plan, not the end of one.Hear the rest of Tyler's interview in Episode 482 of The Action Catalyst.

    Beyond Basketball: Championship Lessons for Success, with Tyler Summitt (Leadership, Sports, Personal Development, Business)

    Play Episode Listen Later Mar 25, 2025 28:47 Transcription Available


    Tyler Summitt, son of legendary coach Pat Summitt, as well as the Co-Founder of Pat Summitt Leadership Group, shares the group's mission, the story of Pat's humble beginnings, the art of mastering full executive decision making in 90 second or less, the "secret sauce" to Pat's leadership, what she definitely didn't understand about, but learned from, a 5-year-old's soccer game, how to visualize winning in a (very, very) highly detailed way, the key component that gets you to over a 90% success rate, and the answer to the mystery of just who is “Trish”?Mentioned in this episode:This episode is brought to you by Pat Summitt Leadership Group.Pat Summitt Leadership Group

    CLIP: "Doing Good Is Good Business"

    Play Episode Listen Later Mar 20, 2025 3:28


    Best-selling author, businesswoman, philanthropist, and owner of The Arison Group and Arison Investments, Shari Arison, explains why in EVERY aspect of ALL of her companies, the motto she lives by is that "doing good is good business".Hear Shari's full interview in Episode 91 of The Action Catalyst.

    Update: Winners and Losers in the Hyper-Digital Era, with John Rossman (Business, Data, Leadership, Future)

    Play Episode Listen Later Mar 18, 2025 21:33 Transcription Available


    Author, executive advisor, and Managing Partner and Founder of Rossman Partners, John Rossman, rejoins the show to discuss “the innovator's dilemma”, building foundations, chasing perfection, and making big bets, how to REALLY use metrics and make metrics a verb, 3 megatrends for the future of business, the role of business in democracy, and the #1 mistake leaders make.Mentioned in this episode:Download John's free Business Manifesto and learn more at RossmanPartners.com.Rossman Partners / John RossmanDownload John's free Business Manifesto and learn more at RossmanPartners.com.Rossman Partners / John Rossman

    CLIP: The 5 Ps of Vocal Variety

    Play Episode Listen Later Mar 13, 2025 2:06


    Michael Chad Hoeppner, author, professor, and the Founder and CEO of GK Training, shares the 5 P's of vocal variety, 4 of which you're probably familiar with, and 1 that you've likely never considered, and the difference it makes.Hear Michael's full interview in Episode 481 of The Action Catalyst.

    REMASTERED: Doing Good Is Good Business, with Shari Arison (Values, Leadership, Culture, Author)

    Play Episode Listen Later Mar 11, 2025 12:30 Transcription Available


    Best-selling author, businesswoman, philanthropist, and owner of The Arison Group and Arison Investments, Shari Arison, explains why doing good is good business, how to instill a values-based culture from the top down, the best advice for young leaders, and why the issue is the future.

    CLIP: Throw an Adult Temper Tantrum

    Play Episode Listen Later Mar 6, 2025 2:47


    Best-selling author, keynote speaker, and master coach Christine Hassler explains how kids have the right idea when processing emotions, and throwing healthy, adult temper tantrums can actually be helpful.Hear Christine's full interview in Episode 87 of The Action Catalyst.

    Overtime with Outland: Michael Chad Hoeppner, Episode 481

    Play Episode Listen Later Mar 5, 2025 2:39


    Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episode 481 with Michael Chad Hoeppner, author, professor, and the Founder and CEO of GK Training.

    How To Talk Good and Stuff, with Michael Chad Hoeppner (Speaking, Communication, Sales, Training)

    Play Episode Listen Later Mar 4, 2025 31:15 Transcription Available


    Michael Chad Hoeppner, author, professor, and the Founder and CEO of GK Training, shares the very specific background he and Adam have in common, and covers topics such as embodied cognition, the Lego trick for memorization, the 5 P's of vocal variety, a tactical exercise for sales people, the BAD speaking advice you've heard 100 times, being present for the audience, the risk in using prepared materials, and the parallels between sales and acting.Mentioned in this episode:Learn more at SouthwesternConsulting.com/Coaching/StudentsSouthwestern Student Coaching

    CLIP: Getting Help Is A People Business

    Play Episode Listen Later Feb 27, 2025 3:40


    Advocate and author Matthew Lesko shares some of the best, free resources for finding government grants and assistance for business owners, entrepreneurs and freelancers across the nation.Hear Matthew's full interview in Episode 480 of The Action Catalyst.

    REMASTERED: Expectation Hangover, with Christine Hassler (Mindset, Self-Improvement, Personal Development, Growth)

    Play Episode Listen Later Feb 25, 2025 17:00 Transcription Available


    Best-selling author, keynote speaker, and master coach Christine Hassler drills down on combatting the burden of expectation, adopting a miracle mindset, releasing emotion instead of recycling it, and throwing healthy adult temper tantrums, and explains the distinction between form vs. essence, sympathy vs. empathy, and why strength is overrated.

    CLIP: 3 Types of Curiosity

    Play Episode Listen Later Feb 20, 2025 2:20


    Terence Mauri, acclaimed author and founder of Hack Future Lab, explains the 3 forms of curiosity, and which group is currently using them to tremendous benefit.Hear Terence's full interview across Action Catalyst Episodes 478 and 479.

    Cut For Time: What Is Love?

    Play Episode Listen Later Feb 19, 2025 2:22


    In this cut-for-time clip from Episode 480 of The Action Catalyst, advocate and author Matthew Lesko shares a hot take on what love is, and how it's getting more important to him with age.Hear the rest of Matthew's interview in Episode 480 of The Action Catalyst.

    Getting Yours, with Matthew Lesko (Business, Finance, Government, Entrepreneurship)

    Play Episode Listen Later Feb 18, 2025 22:26 Transcription Available


    Advocate and author Matthew Lesko, known to many as the “Question Mark Guy”, has spent over four decades uncovering ways for people to access billions in government grants and funds they never knew were available. Lesko covers the difference between the capitalist and community societies within the US, being a sought-after late-night "backup guy", finding government grants and assistance for business owners, entrepreneurs and freelancers, meeting, quite possibly, the nation's foremost expert on pasta, and most importantly, listening to your heart.

    CLIP: Warm AI Vs. Cold AI

    Play Episode Listen Later Feb 13, 2025 3:27


    Terence Mauri, acclaimed author and founder of Hack Future Lab, explains the 3 time horizons of AI as a disruptor, and the difference between "warm AI" and "cold AI".Hear Terence's full interview across Action Catalyst Episodes 478 and 479

    Overtime with Outland: Terence Mauri, Episodes 478 and 479

    Play Episode Listen Later Feb 12, 2025 4:22


    Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episodes 478 and 479 with Terence Mauri, acclaimed author and founder of Hack Future Lab.

    Living in a Post-AI World, with Terence Mauri (Technology, Leadership, Futurism, Education)

    Play Episode Listen Later Feb 11, 2025 21:46 Transcription Available


    Continuing the discussion from Episode 478, Terence Mauri, acclaimed author and founder of Hack Future Lab, talks about having sweet AND sour in your life, teaching wisdom & judgement, tearing down information silos, the 3 forms of curiosity, deliberate reductionism, and other important topics.Mentioned in this episode:Learn more at SouthwesternConsulting.com/Coaching/StudentsSouthwestern Student Coaching

    CLIP: Live R.I.C.H.

    Play Episode Listen Later Feb 6, 2025 2:36


    Author, speaker, and franchising leader Dina Dwyer-Owens explains how to live R.I.C.H. (respect, integrity, customer focus, and having fun) in your business.Hear Dina's full interview in Episode 186 of The Action Catalyst.

    The Upside of Disruption, with Terence Mauri (AI, Technology, Leadership, Futurism)

    Play Episode Listen Later Feb 4, 2025 29:08 Transcription Available


    Terence Mauri, acclaimed author and founder of Hack Future Lab, shares the accident that changed the trajectory of his life, explains how risk and reward travel in the same elevator and why regret minimization is important, and talks about the 3 time horizons of AI as a disruptor, warm AI vs cold AI, being a self-confessed failure pioneer, and why we are living in an Age of Wonder, Age of Possibility. Bonus: a bit of philosophy from Mike Tyson.Mentioned in this episode:Learn more at SouthwesternConsulting.com/Coaching/StudentsSouthwestern Student Coaching

    CLIP: Fear and Confidence At The Top

    Play Episode Listen Later Jan 30, 2025 3:39


    Patrick McAndrew, a seasoned entrepreneur and high-performance coach, and the Founder/CEO of HARA, talks about finding fear at the top levels of achievement and where confidence REALLY comes from. Hear Patrick's full interview in Episode 477 of The Action Catalyst.

    REMASTERED: Values Driven Leadership, with Dina Dwyer-Owens (Franchising, Business, Morals, Ethics)

    Play Episode Listen Later Jan 28, 2025 17:22 Transcription Available


    Author, speaker, and franchising leader Dina Dwyer-Owens opens up about creating a code of values BEFORE you launch a business, re-earning your position every day, how to live R.I.C.H. and scale in franchising, and why to gamify your processes.

    CLIP: One To Say Yes, Two To Say No

    Play Episode Listen Later Jan 23, 2025 2:08


    Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains why when it comes to good customer service, it takes one to say yes, but two to say no.Hear Shep's full interview in Episode 13 of The Action Catalyst.

    Overtime with Outland: Patrick McAndrew, Episode 477

    Play Episode Listen Later Jan 22, 2025 3:00


    Overtime with Outland is Action Catalyst host Adam Outland's reflections and commentary on discussions with each of his esteemed and accomplished guests. In this segment, Adam dissects Episode 477 with Patrick McAndrew, a seasoned entrepreneur and high-performance coach, and the Founder/CEO of HARA.

    Master the Game Within, with Patrick McAndrew (Entrepreneurship, Leadership, Self-Improvement, Focus)

    Play Episode Listen Later Jan 21, 2025 32:30 Transcription Available


    Patrick McAndrew, a seasoned entrepreneur and high-performance coach, and the Founder/CEO of HARA, talks about living inside of an art gallery, how speed reading paved the way for a new career, the things that often get mistaken for lack of motivation, finding fear at the top, where confidence really comes from, breaking the loop of distraction, and why engagement doesn't necessarily equal value.Mentioned in this episode:Learn more at SouthwesternConsulting.com/Coaching/StudentsSouthwestern Student Coaching

    CLIP: Safety Is Not Comfort

    Play Episode Listen Later Jan 16, 2025 5:41


    Topaz Adizes, an Emmy Award-winning writer, director, author, experience design architect, and founder of The Skin Deep, explains why not sleeping in your kitchen is important and why not to confuse comfort with safety.Hear Topaz's full interview in Episode 476 of The Action Catalyst.

    REMASTERED: Magic or Misery, with Shep Hyken (Customer Service, Business, Management, Leadership)

    Play Episode Listen Later Jan 14, 2025 8:15 Transcription Available


    Shep Hyken, Chief Amazement Officer of Shepard Presentations, customer service and experience expert, author, and speaker, explains the true meaning of being "helpful", why it takes one to say yes, but two to say no, finding moments of magic, misery, and mediocrity, and the handy index card trick for your staff.

    CLIP: Pull Vs. Push Messages

    Play Episode Listen Later Jan 9, 2025 1:27


    Championship speaker and executive coach Dananjaya Hettiarachchi explains the difference between pull vs. push messages, which is better, and how to craft it.Hear Dananjaya's full interview in Episode 61 of The Action Catalyst.

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