Better get ready for winter. Electric providers and some state lawmakers tell the Jasons they remain concerned that Texas could again experience a large-scale failure if the state suffers through another deep freeze in the coming months. State Representative Jon Rosenthal recently filed a bill that would close a loophole which allows natural gas companies to opt out of winter weatherization requirements, but that legislation will not be taken up during the final few hours of the third special session in Austin. Meantime, the President of the Texas Oil & Gas Association tells the Jasons the concern is not that too many natural gas companies will use that loophole to opt out, but that too many might opt in and they would take the electricity reserved for, say, a hospital during an emergency. Still, Todd Staples says there's already been a 2,000% increase in the number of natural gas companies that have winterized equipment. But as you'll hear in this episode of Y'all-itics, that isn't stopping the state's largest electricity generator from taking its own steps to protect its equipment and Texans. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
“Ki Ki Ki Ma Ma Ma…” join the BAF-crew of Ron, Stew, Sammy, and a first time special guest. The guys and gal breakdown the Vorhee's Empire in this extended-content episode! Thanks for showing up for camp counselor training as the best kills, masks, Jasons, and much much more is discussed in this Halloween Slasher Series installment! Enjoy! --- Send in a voice message: https://anchor.fm/barrelagedflickspodcast/message
One came tantalizing close to victory in the same race in 2018. The other was a Democrat, turned Republican and is now a Democrat again. And both have very specific ideas for Texas. In this episode of Y'all-itics, the Jasons share a beer with WFAA anchor/reporter Teresa Woodard, after she conducted wide-ranging interviews with Mike Collier and Matthew Dowd. They're talking Texas' two biggest problems, running against each other, guns, changing parties and lessons learned. They'll meet each other in the Democratic primary next spring then one of them will be on the ballot against Dan Patrick next November. Meet them both in this episode. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
Welcome back everyone! We are in the SPOOKY season and celebrating with 2 special Horror themed episodes of the Trivia Hot Seat! Leah is putting Chris through the meat grinder (figuratively) with 45 minutes straight of TRIVIA! Back at Pub Quiz? You KNOW there will be some horror themed questions this month - NOW is the time to brush up on your Freddys, Jasons, Michaels, Leatherfaces, Pinheads, ghosts, and Leprechauns! Are you enjoying the show? www.patreon.com/ptebb Facebook: The Lounge: Fans of Pub Trivia Experience & Boozy Bracketology Twitter: @PubTriviaPod Instagram: Pub Trivia Experience PubTriviaExperience@gmail.com Don't forget – Leave us a 5 Star Rating and write us a review Enjoy The Show!
Jason S. Bradshaw is a global strategic adviser to C-suite executives and start-ups, a keynote speaker on customer and employee experience, digital transformation and leading through crisis. He has led transformative change with some of the most recognizable brands like Target, Fairfax and Volkswagen. Delivering phenomenal customer-centric growth including over 200% increase in lead generation, $36 million in e-commerce sales in year one, and decades of customer and employee metrics improvements. He is a best-selling author on customer and employee experience, recipient of over 40 industry awards and voted 1 of 30 global gurus on customer service and experience. Questions In your own words, can you share a little bit about your journey, how you got to where you are today? Can you maybe share one or two examples of just experiences you've had either working in an organization where you saw that the employee experience is just as important as the customer experience or even in a capacity where you played a leadership role and you saw that it really played an impactful part? What are some areas that you think organizations have had to maybe give a little bit more emphasis to, especially in light of this global pandemic? Could you share with us maybe what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share maybe one or two books that have had the biggest impact on you, it could have been a book that you read recently, or maybe a book that you read a very long time ago, but it still has had a great impact on you. We have a lot of listeners who are business owners and managers who definitely feel that they have great products and services, but sometimes they feel that they lack the constantly motivated human capital, so constantly motivated human people. If you were sitting across the table from one of these persons, what is the one piece of advice that you would give them to have a successful business? Could you share with our audience, what's the one thing that's going on in your life right now that you're really excited about? It could be something that you're working on to develop yourself or your people. Where can listeners find you online? Do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quarter or saying, it kind of just helps to get you back on track or get you refocused. Highlights Jason's Journey Me: Even know we read your bio and it really does sum up all you've done in your lifetime. We always like to hear from our guests, in their own words a little bit about their journey, how they got to where they are today. And I have quite an idea because I've read about half of your book, it's all about CEX so I do know a little bit, but maybe you could just share that summary for us so that our guests can get a great understanding of who you are. Jason shared that his journey started at the age of 14, like so many young teenagers, he wanted to buy stuff and he could have gone and worked at a local store or he could do something different, he went down the path of doing something different and started selling his own telecommunication and computer hardware and software. And it really came about because he had this undying curiosity of this thing called business, his parents had side hustles, his grandparents had their own businesses and he just thought, there's got to be a smarter way than just going to work at the local supermarket and getting minimum wage was not the fast track to get the nice shiny gadgets he wanted to buy. So, it all started at that first business, but at the age of 12, he can remember saying to dad, “Can you buy me this business magazine?” And he looked at him like he was some crazy kid, but he did in a way. And when he was interviewed at 14 years of age, he said, “I can't compete on price, but I can compete on the service that I deliver.” And that has been the hallmark of his career. For over 20 years, he's worked with some of the world's largest brands, helping them significantly improve the experiences that they deliver through caring about their customers. And this is a journey, not a destination. So, certainly over the 20 years, the way he talk about it, the things that he's done and the results that he's delivered has improved, but it all comes down to those very early days where he was curious about business and at the same time of having that curiosity, he wasn't just reading about how to sell stuff but he was reading people like Tom Peters and his book The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times, and about how you can differentiate yourself in more ways than just through product and price. The Importance of Employee Experience and Customer Experience Me: Now, as I mentioned earlier, I started reading your book, It's All about CEX!: The Essential Guide to Customer and Employee Experience. And I just want you to maybe share one or two examples of just experiences you've had either working in an organization where you saw that the employee experience is just as important as the customer experience or even in a capacity where you played a leadership role and you saw that it really played an impactful part. Because as you mentioned in the book, there are times when you said some senior leadership persons see customer experience as a feel good type of thing and they don't necessarily see the bottom line impact of it. And you gave quite a few examples of if you take care of people inside of course, they will take care of external customers, and that will create loyalty and retention. But just give us maybe two examples that you've had, as I said, either as a leader or just working in an organization as an employee. Jason shared that he can remember starting a job with a telecommunications company as the National Customer Service Manager of an enterprise team and he didn't know it at the time, but sometime after starting one of the people more senior than him said to him, “The reason we gave you the team that we gave you was because we figured it's been broken for so long, if you get it wrong, what's it matter?” It's been broken for so long. And what he walked into was he thinks he would call it the departure lounge, because people were leaving the team, leaving the business just as fast as you could recruit them when he turned up. And you can imagine what that's like, you've got new people that are worried about getting through the trial period, of their probation period, you've got new people that absolutely have not got the skills or the ingrained training around what they're meant to be doing. And then the only tenured people or the majority of the tenured people within the team are there because they're fearful that they can't get another job. And so, you don't necessarily have the talent, you have what you have. And every metric and they were serving corporate customers, every metric that there was, was failed. And wind forward just six months, and every metric was being achieved, they were no longer being referred to as the departure lounge, because they had some turnover when he first started, but that was intentional turnover as they rebuilt the team. And rebuilding the team was about really being clear with their team members about what success looked like, about providing them with regular coaching bites. So, not expecting someone to know everything from day one, or trying to train them everything from day one, but consistently improve their skills. And then the third thing was bringing humanity into the team. So, if someone made a mistake, not using that as a reason to chastise them, or belittle them, but rather using that as an opportunity to help them learn and grow. Now, there is always a limit to that one, someone can't make a mistake, the same mistake every day for 50 days. But if you take it a genuine approach that people turn up wanting to do a great job, and you enable them to do so and when they have a misstep, you walk them through that, the results are phenomenal. And like he said, in 6 months, in under 6 months, we went from meeting no metrics to being the only team meeting all the metrics. And those metrics, importantly, weren't just organizational metrics, they were every month judged by corporate performance of their customers. So, the customers that they were serving had contractual service levels that were different to each other, and they had to meet them all. And so, he thinks that's a real testament to what can happen when you actually start caring about the employees. And, of course, it's not just in contact centres where that may makes sense, it matters everywhere. And equally, not caring about your employees can have the opposite effect of what he was just explaining. He worked for a company where there was a new senior leader joined the leadership team and that individual believed in one thing, cost cutting. And if you had a conversation around, “Do we have the $2 biscuit or the $2.10 cent biscuit in the lunch room, in the break room?” Well, then the first response was, “Can we get the $1.90 biscuit and we're going to limit the number of biscuits we put out each day because people can't have two biscuits.” And when you have someone come in and disrupt a culture in that respect, what ends up happening is a whole lot of inefficiencies because people spend their time talking and gossiping around how things have changed for the worse and inevitably start looking for work elsewhere as opposed to being focused on the mission of the company. Areas Where Organizations Have Place Emphasis in Light of the Global Pandemic Me: So, the employee experience is just as important as the customer experience. I know you're in Australia, I guess you could share a little bit about how COVID has impacted customer experience in your parts of the world. But are there some areas that you think organizations have had to maybe give a little bit more emphasis to, especially in light of this global pandemic? I know a lot of people have to be working from home, have you seen any trends where people had to make a change or shift in terms of their approach to employee experience and customer experience since the pandemic versus pre pandemic? Have people had to exercise a little bit more empathy and compassion towards people and is it a case where employees are less tolerant if organizations are not extending these types of behaviors to them, and does that impact the external customer? How have you seen it playing out on your side of the world? Jason shared that across Australia and North America where the majority of his clients are, the number one thing that he knows the pandemic has impacted organizations is the level of trust that they have in their employees. And he means that in a really great way, think of the organizations 13/15 months ago would have never considered letting people work from home. And through necessity, they had to, and they had to also trust that their employees were going to do the right thing when they were working at home and he feels that that trust has been paid back 10 times by employees. The real challenge now as different parts of the world open up again, is will that trust be extended, was it a situational trust? Or was it really the turning point that led to trusting and we've certainly seen a lot in the media around different companies and how they're embracing or not embracing a flexible work environment. But definitely, he sees that on the main there is a greater willingness to have that flexibility with employees, which ultimately leads to a better experience for customers and that's because if an employee feels empowered and trusted to do the right thing, then they're going to do the right thing more times than not. The other thing that has occurred is and he loves the word empathy that Yanique mentioned, is that to an extent, customers have become certainly in the early parts of the pandemic, that they themselves have had more empathy towards who they were doing business with because everyone was in this together, nothing more like a common cause to bind people together, whether it be customers or employees. The real challenge though is what companies have done and learned through the pandemic. So, at the very beginning of the pandemic, you had empathy from customers, because they were living the same pain that the people that were serving them were living them regardless of socio demographics, everyone's lives got disrupted, some more than others but everyone's lives got disrupted. The real challenge though is that we're 18 months in some countries, we're 18 months into the pandemic and there are companies still using the pandemic as an excuse for bad customer service. There's a telephone company that he won't name names, but the telephone company is a very large company and when you contact them today, whether it be via telephone, by web form, via online chat, the very first thing that they say to you is that, “Due to the pandemic, there we are experiencing significant delays.” Now, they have a large outsourced operation that, yes, 18 months ago was having some problems, but they've also had 18 months to find a solution to that problem. And organizations need to move beyond the pandemic as a reason for not delivering a great experience for customers. And the research is there to back that up, 30% of consumers will now leave a business after just one bad experience and it's easy for them to do so. There are companies that are doing things today that they just 2 years ago would have never thought they would be doing but they're doing it because they have to survive. And that becomes the customer's new expectations, once you start doing home delivery because of the pandemic, as soon as your country opens up, or your city opens up, that doesn't mean the customers just suddenly doesn't enjoy the benefits of home delivery. And so, he thinks the real challenges that we've had this is massive injection of empathy up front on every side of the coin but organizations are not taking the lead during the pandemic to reinvent, to fix their broken things that were broken in the beginning so that their customers don't have a reason to look elsewhere. Me: So, those are really, really good things that you brought up and I'm happy that you were able to show us where it is that customers have been placing an emphasis on especially since the pandemic as well as where organizations have been putting their emphasis on. App, Website or Tool that Jason Absolutely Can't Live Without in His Business When asked about online resources that he cannot live without in his business, Jason shared that he's going to say the Qualtrics Learning Network. Qualtrics is a large software company that provides research solutions in the experience management space. And whether it's Qualtrics, or someone else, what he's saying here is, and the reason he says Qualtrics is because there is almost every day new case studies, new thought leadership, new information to help individuals in small businesses or in large enterprises grow their practice, their intentional practice on delivering great customer and employee experiences. And so, he thinks the best online resource for any entrepreneur out there or leader is one like the Qualtrics Learning Network where you can constantly get fed new thought leadership and new ways of doing things and not because you have to change what you're doing every week, but a healthy curiosity and openness to see what is class leading today will help inform your decisions and ensure that you continue to grow forward. And he thinks that's the biggest challenge that most companies have, especially small businesses have is that they start with this really great ambition to be better than the store down the road and perhaps at first they are but they fail to continue to evolve and innovate so that they stay competitive and mindful that today their experiences that they're delivering are being judged not based on the last time he had his car serviced, or the last time he went to a bank, it's been judged on the best experience, his last best experience regardless of the industry. So, something like the Qualtrics website where you get exposure to the evolving nature of business globally he thinks is really great. Books That Have Had the Greatest Impact on Jason When asked about books that have had the biggest impact, Jason shared he'd already mentioned Tom Peters The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times, it was one of the very first business books he ever read, he thinks everything in that book still plays through today, anything by Tom Peters will certainly get you thinking. But let's move to today, there are three books: ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction by Scott McKain 2.The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones He mentioned those three books because any of them will absolutely help you start to get clarity and start to move forward in creating a better experience for your customers and your employees. But here's the thing, none of those books are about hugging your customers, it's about making really strategic steps to improve the commercial viability of your business, while also differentiating your business through the experiences that you create and deliver. Advice for Business Owners Who Lack the Constant Motivated Human Capital Jason shared that the first thing piece of advice that he would give is ask your employees “When was the last time they had experienced achievement in your business?” “And what's preventing them from having achievement more regularly?” So, humans, employees, measure their experience and their engagement with us is really impacted across three lenses, did they have success or achievement in their day, everyone wants to go home or in their working day by feeling that they actually were useful, that they achieved something, that it wasn't just the same old, same old. They of course, want things to not be handed to them on a silver platter, but they don't want things to be difficult for the sake of being difficult. And the third thing is that they want to feel a human connection with their leadership and with their business. So, if you ask your team members, “When was the last time you had achievement and tell me why you aren't having achievement more often?” You will start to unearth the real challenges in your business and if you turn around and start taking action in small ways, and big ways to remove those barriers to achievement, your employees will start to see that you genuinely care, they'll start experiencing more achievement, because you're removing the roadblocks and through that, you'll build engagement and loyalty and motivation. What Jason is Really Excited About Now! Jason shared that the number one activity that he's working on right now is finalizing his manuscript for his next book. So, he has a new book coming out in quarter 1 - 2022 and this book has completely changed in direction at least two or three times as a result of the pandemic. And he's really knuckling down to finish it off, because this book will really help organizations and leaders in businesses of all size, take their business to the next level, and be really practical, and filled with great case studies to help organizations in any industry move forward. And so, he can't wait to have it finished but he also can't wait for people to get it in their hands, and importantly, taking action as a result. Where Can We Find Jason Online Twitter – @jasonsbradshaw LinkedIn - Jason S Bradshaw Instagram - @jasonsbradshaw Facebook - @jasonsbradshaw Website – www.jasonsbradshaw.com Quote or Saying that During Times of Adversity Jason Uses When asked about a quote or saying that he tends to revert to, Jason shared, “The standard that you walk past is the standard that you accept.” We can all get so wrapped up in the busyness of the day, of the crisis, of the moment, but the moment we start walking past people in our organization, or start letting ourselves slip in our standards, and then we start to dilute the overall experience of our customers and employees. So, the standard that you will past as the standard you accept, let's lead by example and set the standard. Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Links The Pursuit of Wow!: Every Person's Guide to Topsy-Turvy Times by Tom Peters It's All about CEX!: The Essential Guide to Customer and Employee Experience by Jason S. Bradshaw ICONIC: How Organizations and Leaders Attain, Sustain, and Regain the Highest Level of Distinction by Scott McKain The Convenience Revolution: How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty by Shep Hyken Exactly What to Say: The Magic Words for Influence and Impact by Phil M. Jones The ABC's of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
As the Texas Secretary of State spins up an audit of the 2020 election, it's important to remember this is a road we've been down before. In this episode, the Jasons are joined by SMU professor Matthew Wilson, Ph.D., an expert in politics and elections in America, who explains why this could be our new normal. Questioning election results also happened in 2000, 2004, and 2016. But the most recent decision by the Secretary of State's office to audit election results in Harris, Dallas, Tarrant and Collin counties continues to reverberate across the state. And 2020 was a very successful election in Texas… for Republicans. So, many observers are openly asking why the GOP is, in essence, auditing itself. The Chair of the Texas House Elections Committee, a Republican, says he supports the audit, but only in limited fashion and even he isn't sure what, if anything, could be revealed by it. The Dallas County Judge, a Democrat, says it's not a real audit, only Republicans pushing a political narrative to justify making it harder for minorities and young people to vote. You'll also hear from both in this episode of Y'all-itics. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
There are two folks you have not heard from in all the news coverage of the state's new abortion law; these are the two out-of-staters who are suing a San Antonio abortion doctor. So, the Jasons cracked open the White Pages, pulled out their long-distance calling card and got Oscar Stilley on the phone from Cedarville, Ark. and Felipe Gomez on the line from Chicago. Though, Gomez said, tongue-in-cheek, that it takes a couple ‘yahoos' from other states to test the Texas law, both men have legal backgrounds and are coming to Texas courts with different motivations. To put these guys in context, the Jasons also called a law professor at South Texas College of Texas who explains why SB8, as Texas' abortion law is known, is almost a sideshow to what's happening in Mississippi. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
The Lincoln Project is going after Governor Greg Abbott. This is the group of former Republicans well known for blistering attacks on President Donald Trump and later, Senator Ted Cruz. And this latest battle is already getting juicy. The Lincoln Project released a new attack ad called “Abbott's Wall,” criticizing his handling of the pandemic by highlighting how many Texans have died of COVID-19. The organization says the ad was scheduled to air during the Texas Longhorns game Saturday night, but was pulled at the last minute. And it is now openly questioning whether Governor Abbott used his influence to have the ad yanked from the air. In this episode of Y'all-itics, co-founder Rick Wilson tells the Jasons why he thinks Gov. Abbott is now more dangerous than former President Trump, how the state's new abortion bounty system could spectacularly backfire on Republicans and why the organization will continue attacking the Governor moving forward. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
Texas Republicans are lining up to run against Governor Greg Abbott. So, why isn't there a single Democrat in the race yet? Veteran Texas Democratic consultant Harold Cook hammered out a harsh Tweet about the lack of a candidate in his party. So, the Jasons called him up for this episode. Cook, who worked on President Bill Clinton and Governor Ann Richards' campaigns in Texas, says ‘can't beat somebody with nobody.' Cook also revealed what's likely happening behind the scenes right now, the list of fellow Democrats that he thinks has the best shot against Abbott next year, and why Beto O'Rourke has a lot to consider on whether he should run. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
Jason Ten-Pow's passion for customer experience was sparked as a teenager working behind the meat counter of a carnival-themed grocery store in Toronto. Today, Jason is the CEO and President of ONR, the CX consulting firm he founded in 2009. He has a B.A. in political science from the University of Toronto and an M.A. in Quantitative Methods from York University. Jason lives in Toronto with his son Ronin. Questions Could you just tell us how it is that you ended up in the whole realm of customer experience? How did you get where you are today? Could you share with our listeners a little bit about the book Unbreakable? What are maybe the key themes that are in the book? And how do you think this book can help a manager or a leader in an organization? Could you share with us based on your research what are some of the things that influences customer's expectations? And then maybe also just touch on why do you think emotions plays such an integral role in somebody making a decision? And are there other factors that come into play? And if other factors come into play, do emotions out-weigh those other factors? Or do emotions always take the greater portion of the decision-making process? Could you share with us what's the one online resource, tool, website or app that you absolutely can't live without in your business? Could you also share with us what is maybe one or two books that you've read, it could be that you read maybe a very long time ago or one that you read recently, that has had the biggest impact on you? Could you also share with us maybe one thing that's going on in your life right now, either something that you're working on to develop yourself, or you're working on to develop your people, but you're really excited about it. Where can listeners find you online? Do you have a quote or saying that during times of adversity or challenge, you'll tend to revert to this quote, it kind of helps to get you back on track, or just get you refocus if you feel derailed for any reason. Do you have one of those? Highlights Jason's Journey Jason shared that it's interesting, it's been a long and sort of winding road to get here but it's been fascinating nonetheless and he's learned a lot. It started out just being in customer experience and working customer experience in retail positions at a number of different companies early in my career, even in High School, he'd be looking and as he'd worked at these retail locations, he'd be seeing how different customers were treated and look at how customers responded to different treatment. And you'd see certain customers that come in every week, and you wanted to know, what was it that got them there? Was it just force of habit? Was it all these other sort of things about their actual experience in the store that brought them back again, and again. And when he went into University, started to study public opinion, voting and decision-making theory and looking at how people made decisions. And it was really interesting to see, you'd always think that people are rational decision makers, that they would think, look at all the options and then choose the best option. But as he went through a lot of these studies, what stood out for him was that there are just too many options out there and too many options available for individuals when making a decision. So many times, shoppers, or people who are making decisions are forced to take shortcuts. And what he found, what was fascinating is the shortcuts that most people take are ones that are steeped in emotion and it's these emotions that drive through decision making. And as he did more and more research around that, he just found that that seemed to provide the key explanation as to how people make choices and how they make decisions, especially in today's very fast-moving world. And so, as he started working, he started working after graduate school, he did his graduate work in quantitative methods, which is a really cool name for math basically, and he tried to measure how people make decisions and trying to actually create an algorithm around how to measure the influence of decision making. And so, his natural progression into the workplace was to actually follow in those footsteps. At first, he worked for a company that did a lot of market research, digital market research, and over time that evolved into really focusing on “Okay, what are the influences of this decision making that customers are making?” And then that naturally came back around 360 degrees and started looking at people's emotions, and what drives people emotions, and what drives them to make the decisions that they do. And so, founded the company that really was focused on understanding the emotional underpinnings and how to establish and grow and deepen these relationships by delivering on the expectations of these customers. And a lot of these expectations were not sort of just the delivery of a product or service, but actually to make a connection and to deepen a relationship with them was through understanding their wants, needs and desires, and what are the emotional triggers that are associated with these things. And then how to capture their emotion and how to capture their attention, not just their awareness and to be able to build a relationship and to strengthen relationship and how to grow a brand and increase revenue and profits because most people think, falsely so that having good customer experience is just a feel-good movement, it doesn't actually have any sort of impact on the business, but that couldn't be further from the truth. Great customer experience, actually, is what builds deeper relationships that drive revenue and profit. So, these are the things that they think about, and they talk about, and they help brands as they drive their strategy to deepen relationships with their customers. The Book Unbreakable – What are the Key Themes and How Can the Book Help a Manager or a Leader in an Organization Me: Amazing. So, I was lucky enough to get a copy of your book Unbreakable. I am in the process of reading it but I love it, it's been so intriguing since I started reading it last week, it's really, really got some great nuggets in there. So, could you share with our listeners a little bit about the book? What are maybe the key themes that are in the book? And how do you think this book can help a manager or a leader in an organization? Jason shared that he'll talk a little bit about why he wrote the book and it's really interesting. There's this misconception as he just mentioned that customer experience is a feel-good investment, it has and it's not just a field, but what this book sort of walks through is the fact that it's not a feel-good investment, it's more than that. Only 6% of brands have actually reached the highest level of CX transformation, which means they're building unbreakable relationships with their customers. So, he really wrote this book for the other 94% of organizations out there that are really looking to build these unbreakable relationships with their customers, and aspiring to crack the code of how to link these relationships with increase revenue, profits, efficiency, and employee satisfaction. And finally, how to create a playbook to transform your organization from one that has in its interest, the prioritization of the customer to one that actually lives and breeds prioritization of the customer, and actually is able to see real dividends from deepening their relationships with customers. Factors that Play an Integral Role in Making Decisions Me: So, you spoke earlier when you were talking about your journey and how you got to where you are today, that emotions play a very integral role in customers making decisions. And you also mentioned expectations, which I think is so important. Could you share with us based on your research what are some of the things that influences customer's expectations? And then maybe also just touch on why do you think emotions plays such an integral role in somebody making a decision? And are there other factors that come into play? And if other factors come into play, do emotions out-weigh those other factors? Or do emotions always take the greater portion of the decision-making process? Jason shared that that's a really complex question. And he can give you a very logical and very easy to follow example. We go to the store every weekend to buy groceries and we make decisions all the time when we look at the shelf, about things that we want to purchase, things that we need to purchase and things we would like to purchase. What makes us take that extra step of actually going and picking up a product and putting it in the cart. When we think about that entire process, a lot of it is steeped in emotion, it's like, “Oh, wow, this package looks a little bit more appealing than the next package.” Or “This is something I need today because I need to pick me up.” It's all about our state, we're human creatures, and human creatures, we have wants, needs and desires, but these wants, needs and desires are governed by our emotional state. So yes, there are real practical implications around the decisions we make, “Hey, I need to buy mustard today but what brand of mustard I will purchase or what type I will purchase?” It's going to be influenced by something above and beyond that. So what is it? Is it I'm looking at all the different options on the shelf, there may be an entire shelf or row of different brands of mustards. Does my past experience play into it? Absolutely. But there's also that immediacy of, “Hey, this looks like an interesting product, this looks more visually appealing.” Those are all aspects of our motion. Now, when we take that one step further, and think about when we go into a store to shop, if we're greeted at the front by a friendly face, now all of a sudden, you as an individual respond to that, you may be more open to buying. When you're at the checkout, and somebody asks you, how's your day going? How do you feel? Why do companies insist on doing that? Because they know that it plays into our emotional state. And if we're in a happy place, if we're in a good mood, we're more likely to make a splurge purchase. And so also, if we're hitting the right tone, our tonality, if we're talking to people in a certain way, if we're reassuring them, if we're making them feel wanted, needed and desired, then people respond positively to that. Can you imagine someone makes you feel wanted, needed and desired? How many times will you dismiss them without even having a conversation with them or being thankful about it, it's very seldom that that happens. So as emotional creatures, we are bound, and influenced subconsciously by these sorts of feelings and emotions. And we try to wrestle against sort of this rational state of being where we want to sort of look at all our options on the table and making sure we're making the right choice. But inherently, in today's day and age, with so many options available to us, we have to have shortcuts, or we could be spending hours, days, weeks, months, before we can actually do the research necessary to make the decision. And as with the way how fast the world is moving, we just don't have that time, time is our enemy. So, we're always trying to figure out faster ways to do things, better ways to do things, more efficient ways to doing. And you know what, at the end of the day, because we're emotional creatures, those are the things that bubble up to the surface and help us create those shortcuts for decision making. Me: Now, as it relates to us being emotional creatures, do you think gender plays our role, or better yet, even our culture? So, for example, Caribbean people versus people who are from North America versus people who live in the Middle East? Do you think those things contribute to people's decision making? Jasons stated absolutely. Your tribe you belong to has a huge influence on not only what decisions you make, but what emotion govern your decision making. So, he thinks Yanique's hitting on a conversation they can spend hours discussing how Caribbean people are different. They have different emotional triggers versus someone that's North America, South American, European, absolutely, those things absolutely are vitally important, that's what makes us special, that's what makes us unique. If you want to build a relationship with a customer, you have to understand what culture they belong to, what tribe they belong to, because today, more and more, those are the things that are having important impact on our decision making. Me: Well, I've definitely seen it. As you know, as we were talking pre to the actual recording, you mentioned that you're from Guyana, and of course, I'm from Jamaica. But I've definitely seen that in Jamaica specifically, how we make our decisions is based on how we're cultured and how we're socialized. And I find that it's different when I travel to other parts of the world. So, I can imagine how hard it can be for a business, who has customers that are multicultural, because it would mean then that their approaches have to be multifaceted, it can't be one size fits all, because everybody's going to have their unique approach and their unique preferences and set of wanting how something is done, versus just having one thing that's rolled out to everybody. Jason agreed that Yanique is right. And that's why the approach to customer experience is so important. Many brands see customer experience as a problem that needs to be solved, again, very, very wrong approach. Relationships are not a problem that needs to be solved, they're organic, they need to be nurtured and deepened by understanding the complexity of your customers, understanding who they are, where they come from, what their wants, needs and desires and then using that understanding to actually shape the way what you do and how you do it in order to better bring these folks into the fold, and that's a fundamental mistake that brands make today, because soon as you start with customer experience is a problem that needs to be solved, it takes you down a completely different road, around what matters and what's important and what you need to do to build relationships that are strong, unbreakable relationships with your customer. App, Website or Tool that Jason Absolutely Can't Live Without in His Business When asked about an online resource that he cannot live without in his business, Jason stated that he's a little bit biased with this because their company has this product, the solution called Bespoke, and it's absolutely imperative in today's day and age, that you have a product like this, a solution like this, and what it does, it amalgamate, brings together all your different customer experience data into one location, helps you analyze it, and then helps you internally as an organization to build activities and things you can do to train your organization to be more a team to your customers wants, needs and desires. There are so many different tools, there's Eloqua, there's Adobe, you have your voice of customer over here data, but all of these things are in silos. What Bespoke does, it brings pieces, or elements of all this data together to tell a complete story about the entire customer experience so that you can understand very quickly, and on an ongoing basis how your customer relationships are developing, what are the problems they're experiencing, and how for example, you can train certain types of behaviours amongst your customer service representatives, or how you need to change the journey the customer is taking through the website to make a purchase. All these things are encapsulated into one place so your team doesn't have to go and hunt for all this information around their organization, it's all in one place and it provides not only the data, but it provides recommendations about the actions you need to take in order to build these deeper customer relationships. Books That Have Had the Greatest Impact on Jason When asked about books that have had the biggest impact, Jason stated that there's been so many. Paul Snyderman, he's a UCLA, Berkeley, he's written a number of books on decision making, and how people take shortcuts from a sociological and psychological perspective to their decision making. And those have been obviously very influential. We look around today, and we look at how culture plays such an important role and some of the people he spoke to are such great influencers for him in terms of this area as well, he doesn't want to start rattling off names of people. But those writers out there right now that are sort of talking about culture, and the influence of culture and how important it is not only to help us self-identify, but how to help us find our place in the world. Those are really some of the great writings he thinks that are coming out today that are really sort of helping us to move away from this concept that one size fits all solution, as Yanique mentioned earlier, is not the way forward, it's actually a deeper understanding of that complexity that helps you to make better decision making. What Jason is Really Excited About Now! Jason shared that the thing that really excites him is helping people understand how important every word they say, every action they make has a greater cascading influence on the overall assessment of a brand than ever before. And one of the things as their company is doing right now is really spending a lot of time training and helping people to understand how important it is to develop deep relationships with their clients that they have in order to not only build firmer relationships, but to understand how unique each individual is, and understanding how each individual is, and taking the time to understand each person not as a sale, or as an opportunity to grow your business but as a human being, how important that is, you'll get to the end, you'll get to the end of that sale, but it's not the sale that you're really after, you're after that relationship. And the more time you take to understand the other person before you start to talk about what you have, what solutions you bring to the table, you need to start spending time listening and understanding what the other party, what their wants, needs and desires are. Too many times today because we're inundated with so many advertisements that's pushing, you need this, you need this, you need this, nobody is stopping to take the time to actually listen to what people are saying about their wants and needs and desires and just the fact that you take the time to listen, immediately as a brand starts to set you apart. And these are the things that are really going to allow you to be successful, to build those relationships and even internally, their organization is constantly working to nurture that type of learning, and to share that type of learning across their organization. Me: All right, that sounds like an adventurous journey. And it can be super challenging because people are such complex characters for sure. Jason agreed, it is very complex. They're not saying it's easy, but they're saying the ROI for your investment does pay off. Where Can We Find Jason Online Me: Our listeners would have tapped into this episode, and they're quite intrigued with you, they're going to buy your book Unbreakable: A proven process for building unbreakable relationships with customers, guy's head on over to Amazon, make sure you get a copy of this book. But more importantly, they want to follow you on your journey, they'd like to connect with you further, where can they find you online? LinkedIn – Jason Ten-Pow Twitter – @JasonTenPow Quote or Saying that During Times of Adversity Jason Uses When asked about a quote or saying that he tends to revert to, Jason shared that in the book he mentioned CSA (Collect, Share and Act). When you are unsure about the right decision you need to make, what you need to do is, first of all, make sure especially around customer experience, “Make sure you're collecting the right data, you're sharing that data across your organisation, and ensuring that you're taking actions that align with the knowledge you've gained from the data that you've collected.” If you do those three things, you will guaranteed be better at building deep customer relationships. Why? Because this is the code that the top 6% of brands that lead the way in building unbreakable relationships, this is the code that they have cracked, it comes down to how well they do at collecting customer data, sharing that across their organisation not keeping it in one little silo but sharing it so everyone has this knowledge about who their customers are and what their wants, needs and desires are and make sure that when they're making important decisions and taking actions, they're actually using that knowledge to influence the decisions and the actions they take. Please connect with us on Twitter @navigatingcx and also join our Private Facebook Community – Navigating the Customer Experience and listen to our FB Lives weekly with a new guest Grab the Freebie on Our Website – TOP 10 Online Business Resources for Small Business Owners Links UNBREAKABLE: A proven process for building unbreakable relationships with customers by Jason Ten-Pow The ABC's of a Fantastic Customer Experience Do you want to pivot your online customer experience and build loyalty - get a copy of “The ABC's of a Fantastic Customer Experience.” The ABC's of a Fantastic Customer Experience provides 26 easy to follow steps and techniques that helps your business to achieve success and build brand loyalty. This Guide to Limitless, Happy and Loyal Customers will help you to strengthen your service delivery, enhance your knowledge and appreciation of the customer experience and provide tips and practical strategies that you can start implementing immediately! This book will develop your customer service skills and sharpen your attention to detail when serving others. Master your customer experience and develop those knock your socks off techniques that will lead to lifetime customers. Your customers will only want to work with your business and it will be your brand differentiator. It will lead to recruiters to seek you out by providing practical examples on how to deliver a winning customer service experience!
The Texas bullet train could finally happen sooner than you think. In fact, a vote in Congress this month might determine its future. The CEO of Texas Central, Carlos Aguilar, answered the Jasons call for this episode of Y'all-itics and gave them the lowdown on what's happening behind the scenes, how much money is needed to finish the project, what a ticket will cost on the bullet train, as well as where...and when...the very first tracks will be laid. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
Da bjergbestigeren George Mallory blev spurgt om, hvorfor man dog skulle bestige Mount Everest svarede han tørt: “Fordi det er der.” Da filmnørden Niels Paridon blev spurgt om, hvorfor man dog skulle se de ti første Fredag d. 13.-film ud i en køre svarede han tørt: “Fordi de findes.” Ja, der er absolut ingen anden grund til at udsætte sig selv for denne lavine af morderiske 80'er-klassikere, udover at de findes… og at det tilfældigvis var fredag d. 13., da vi satte os ned og så dem. Og så igen… Nu har vi prøvet de her ekstreme filmmarathoner et par gange, og man opnår altså en helt særlig indsigt i de film man ser, når det foregår under så intense og fokuserede forhold. Ikke at der egentlig er så forfærdelig meget andet at fokusere på end, hvordan det gang på gang lykkes filmskaberne at finde på nye, kreative mord og ny, kreative måder at luske lidt teen-sex ind i løjerne i tide og utide. Vi startede kl. 09.00 om morgenen fredag d. 13. august og afsluttede vores seance omtrent kl. 02.00 om natten lørdag d. 14. august. Reglerne var simple: Vi skulle se de ti første Fredag d. 13.-film med ca. ti minutters pause mellem hver. Disse pauser skulle primært bruges på at optage indslag til podcasten, og det blev de. Jannik Hansen og Ask Hasslebalch dukkede op og pacede os gennem en del af de sidste film – heldigvis! Hele balladen blev livestreamet på YouTube undervejs, og vi refererer i episoden ofte til kommentarer eller spørgsmål, som vi har fået i chatten. Planen for det hele endte med at se ud som følger: Kl. 9:39 – Friday the 13th (1980) Kl. 11:24 – Friday the 13th Part 2 (1981) Kl. 13:01 – Friday the 13th Part III (1982) Kl. 14:46 – Friday the 13th: The Final Chapter (1984) Kl. 16:27 – Friday the 13th: A New Beginning (1985) Kl. 18:09 – Friday the 13th Part VI: Jason Lives (1986) Kl. 19:45 – Friday the 13th Part VII: The New Blood (1988) Kl. 21:23 – Friday the 13th Part VIII: Jason Takes Manhattan (1989) Kl. 23:13 – Jason Goes to Hell: The Final Friday (1993) Kl. 0:50 – Jason X (2001) Kl. 2:22 – FÆRDIG! Vi lærte en hel del om Fredag d. 13.-filmserien, og vi skal nok lade være med at afsløre alt for meget her, men en ting må vi lige understrege. Vi nyder at finde ind til kernen af en filmoplevelse. At finde ud af, hvorfor den dog virker eller ej og hvad grunden er til, at den findes. Men nøjagtigt som med vores eget marathon, så er det svært at finde en dybereliggende årsag til disse films eksistens. Og dog… For blodige mord og stramme baller kan sgu også sige noget om samtiden, og det graver vi naturligvis i. Mest af alt er dette dog en rejsereportage fra en tur ind i Jasons verden, hvor mord er ren underholdning. Vi håber du nyder turen, for vi kommer til at gøre det igen med Freddy. Indtil da, rigtig god fornøjelse! Med venlig hilsen, Casper, Niels, Ask & Jannik
Y'all-itics: August 30, 2021 The deadline for the U.S. to withdraw from Afghanistan is upon us: August 31. Since the rapid collapse of the Afghan government, Americans in that country, Afghans who hold Special Immigrant Visas (SIV) and anyone who helped the U.S. war effort over the last 20-years have been scrambling to leave the country. And as our military action winds down in Afghanistan, it is the dawn of a new battle, a war over paperwork. Many critics of the withdrawal openly question why adequate preparations weren't made to give hundreds of thousands of people time to get their paperwork together. Now, many are trapped in limbo with their lives on the line. Unfortunately, it looks like they could be stuck in that dangerous situation for quite a while. In this episode of Y'all-itics, the Jasons are joined by Holly Kuzmich, the Executive Director of the George W. Bush Institute in Dallas who talks about the frantic efforts save some of their own colleagues, all while trying to continue their promise to help empower women across the globe. And Holly Kuzmich predicts there will be plenty of Congressional hearings to investigate what went wrong. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach Guest: Holly Kuzmich, Bush Institute Executive Director Holly Kuzmich (bushcenter.org)
This is a fun episode. We talk about our favorite musical influences. Not a bad list but there were so many more that we didn't talk about. Hope you enjoy it. Please take a minute to visit our sponsor www.nwblends.com This ain't your dad's coffee. Coffee roasted when you order it. Jason loves this site. Check em out. www.jackchicken.com Facebook: @Geekmissile Twitter: @geekmissile Instagram: @geekmissileonline Email: firstname.lastname@example.org --- Support this podcast: https://anchor.fm/geekmissile/support
Da bjergbestigeren George Mallory blev spurgt om, hvorfor man dog skulle bestige Mount Everest svarede han tørt: "Fordi det er der." Da filmnørden Niels Paridon blev spurgt om, hvorfor man dog skulle se de ti første Fredag d. 13.-film ud i en køre svarede han tørt: "Fordi de findes." Ja, der er absolut ingen anden grund til at udsætte sig selv for denne lavine af morderiske 80'er-klassikere, udover at de findes... og at det tilfældigvis var fredag d. 13., da vi satte os ned og så dem. Og så igen... Nu har vi prøvet de her ekstreme filmmarathoner et par gange, og man opnår altså en helt særlig indsigt i de film man ser, når det foregår under så intense og fokuserede forhold. Ikke at der egentlig er så forfærdelig meget andet at fokusere på end, hvordan det gang på gang lykkes filmskaberne at finde på nye, kreative mord og ny, kreative måder at luske lidt teen-sex ind i løjerne i tide og utide. Vi startede kl. 09.00 om morgenen fredag d. 13. august og afsluttede vores seance omtrent kl. 02.00 om natten lørdag d. 14. august. Reglerne var simple: Vi skulle se de ti første Fredag d. 13.-film med ca. ti minutters pause mellem hver. Disse pauser skulle primært bruges på at optage indslag til podcasten, og det blev de. Jannik Hansen og Ask Hasslebalch dukkede op og pacede os gennem en del af de sidste film - heldigvis! Hele balladen blev livestreamet på YouTube undervejs, og vi refererer i episoden ofte til kommentarer eller spørgsmål, som vi har fået i chatten. Planen for det hele endte med at se ud som følger: Kl. 9:39 - Friday the 13th (1980) Kl. 11:24 - Friday the 13th Part 2 (1981) Kl. 13:01 - Friday the 13th Part III (1982) Kl. 14:46 - Friday the 13th: The Final Chapter (1984) Kl. 16:27 - Friday the 13th: A New Beginning (1985) Kl. 18:09 - Friday the 13th Part VI: Jason Lives (1986) Kl. 19:45 - Friday the 13th Part VII: The New Blood (1988) Kl. 21:23 - Friday the 13th Part VIII: Jason Takes Manhattan (1989) Kl. 23:13 - Jason Goes to Hell: The Final Friday (1993) Kl. 0:50 - Jason X (2001) Kl. 2:22 - FÆRDIG! Vi lærte en hel del om Fredag d. 13.-filmserien, og vi skal nok lade være med at afsløre alt for meget her, men en ting må vi lige understrege. Vi nyder at finde ind til kernen af en filmoplevelse. At finde ud af, hvorfor den dog virker eller ej og hvad grunden er til, at den findes. Men nøjagtigt som med vores eget marathon, så er det svært at finde en dybereliggende årsag til disse films eksistens. Og dog... For blodige mord og stramme baller kan sgu også sige noget om samtiden, og det graver vi naturligvis i. Mest af alt er dette dog en rejsereportage fra en tur ind i Jasons verden, hvor mord er ren underholdning. Vi håber du nyder turen, for vi kommer til at gøre det igen med Freddy. Indtil da, rigtig god fornøjelse! Med venlig hilsen, Casper, Niels, Ask & Jannik
In this episode, we're joined by Jason Delgado of the Pops and Shots podcast and Paul Rodriguez from The Paul Rodriguez Show. We get into alot of sports talk but also discuss masks, vaccines, fantasy football, Spider-man: Far from home trailer and Jasons beef with Chris Benoit.You can follow and listen to Pops and Shots podcast on…Facebook: https://bit.ly/3gCPxsnSpotify: https://spoti.fi/2WlTTgTYou can watch and listen to The Paul Rodriguez show on…YouTube: https://bit.ly/3km7xs0Spotify: https://spoti.fi/3Dk4uJNFollow James on…Instagram - https://bit.ly/3fo00GVTwitter - https://bit.ly/2QsiCgvTwitch - https://www.twitch.tv/k1ngjmsFollow Austin on…Facebook - https://www.facebook.com/austin.bertramTikTok - https://bit.ly/2UbG7MAIf you would like to support us, you can donate to the show through any of the following:Cashapp - $DarkSideofthemicVenmo - @DarkSideOfTheMicPodcast
Spit Hit for August 26, 2021: We have heard of ‘staying together for the kids', but ‘staying together for the kidney' is on a whole new level. Also on this episode, come along with us as we take a sneak peak at Jason's funeral. Then, we debate when a public proposal is romantic or just plain cruel. We close this one down with a draft of our favorite Andys, Mikes, and Jasons! Subscribe and tell your friends about another funny episode of The Spitballers Comedy Podcast! Connect with the Spitballers Comedy Podcast: Become an Official Spitwad: SpitballersPod.com Follow us on Twitter: Twitter.com/SpitballersPod Follow us on IG: Instagram.com/SpitballersPod Subscribe on YouTube: YouTube.com/Spitballers
Will you need a ticket and a Covid status card for concerts? Before they could listen to the music recently, some Texas concertgoers first heard: What's your vaccination status? With the Delta variant of the coronavirus still ravaging Texas, country music star Jason Isbell took the stage for a mid-August performance at Billy Bob's in Fort Worth in front of a crowd that---on his insistence—was comprised of people who could either show a Covid vaccination card or a recent negative test. The general manager of this institution at the Stockyards got an earful out of this concert…including from state regulators who reminded him that there's actually a state law in Texas now that prohibits businesses from requiring proof of vaccination. Billy Bobs' Marty Travis walks the Jasons through a raucous week backstage, all of it touched off by what was just a one-night thing at this famed honkytonk. But really, this was just the beginning. Even if you aren't a fan of Jason Isbell or vaccine requirements for entry, have a listen. Because like it has done with everything else, Covid is quickly and drastically altering admissions to live music events—as evidenced by the new requirements just announced for this year's Austin City Limits music festival. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
As The Rotor Turns crashes into Chaos once again. Trisha passes Rocky shots over the board, Pork is not allowed, Jason wins $20 and decides to grow a mustache, Amanda talks about Jasons skilled mouth, and Carlos gets Rocky crazy drunk with mango Sakai. And Aaron, Aaron is just a bit salty. Welcome to the Chaos... Do you go to the banana or does the banana come to you?
From suffering years of bullying at school from a very young age to assisting at the World Karate Championships, to running a well established Chiropractic Clinic in Chislehurst and writing a book on stress management as well as giving many talks on how stress effects our lifestyle. Jason joins me today to talk about how he used his trauma to enable him to help others improve their life. Jasons book 'Thrive: 5 Key Steps to Living a Pain and Stress Free LIfe' (Jason Gould) can be found on Amazon. Jason can be contacted via his website: https://chislehurstchiro.com Sue can be contacted via lifebydesign.uk or Instagram @suereid1905
Are you as confused about the local mask mandates in Texas as we are? Who can order what and when is about as clear as mud at this point. Even the courts can't seem to agree. So we decided to turn to a constitutional law expert for some clarity. Stephen Vladeck from the University of Texas joins the Jasons once again to help explain in a way only he can. One thing he said that's crystal clear? This process is messy. And unfortunately, Vladeck says we're only in for more confusion. And after you listen to this episode of Y'all-itics, you just might rethink how you vote for a Texas Supreme Court Justice. Guest:Stephen I Vladeck | Faculty | Texas Law (utexas.edu) Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach
An unusual show today as Kev had the opportunity to hear from a couple of awesome anglers at the same time...The Jasons. Jason Durham of Go Fish! Guide Service fishes the Park Rapids area and Jason Rylander of North Country Guides is all over the Bemidji area. The two are also great friends and it made for a great conversation. Oh, and before the great conversation...Jason pranked Jason (Durham pranked Rylander).
Tom is back! Our thanks to Lee Overstreet for guest co-hosting last week. And there’s exciting news about new JVC projectors! 00:00:00 – Intro & Listeners of the Week Our Listeners of the Week are Chad for his PayPal donation, plus our 128 Patreon Patrons, as well as Jason S. for talking us up to SVS.We […] The post AV Rant #767: Bitstream vs. PCM appeared first on AV Rant .
The resistance is underway in Texas and growing by the day. And more cities, counties and school districts are expected to challenge the Governor's ban on mask mandates in the coming days. For many parents who've already sent their kids back to school – or are about to – the issue is one of life-or-death. In this emergency episode of Y'all-itics, the Jasons are joined by two Superintendents who find themselves squarely in the middle of this debate. Dr. Stephanie Elizalde leads the Austin ISD, which started mandating masks today in defiance of Governor Greg Abbott. Within hours of that decision, hundreds of parents re-enrolled their kids for in-person learning when students return Tuesday, August 17. And Dr. Elizalde walks you through the thought process and the reaction. The Jasons are also joined by Dr. Brian Woods the Northside ISD Superintendent in San Antonio. They have yet to make a decision on mask requirements there, but they don't start school until Monday, August 23. For both Superintendents, the issue boils down to local control and having the ability to make the best decisions for their individual communities. And both fully recognize local control was once religion to the GOP, but that these days Republican leadership is telling them what they can and can't do from Austin. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS60 at octopusenergy.com. Octopus Energy — Better Energy Within Reach Guests: Dr. Stephanie Elizalde, Austin ISD Superintendent https://www.austinisd.org Dr. Brian Woods, Northside ISD Superintendent https://www.nisd.net
The Show Notes Captive audienceIntroSouth Park's Billion Dollar DealAsk George - Bad delivery? from Jason S.Damian Handzy's Facts That'll Fuck Y'up - Forty, Traffic Lights, Diet Soda, Space Birds, more…Tell Me Something Good - Airport Piano Player's TipMoney as true valueReligious Moron of the Week - Arkansas Governor Asa HutchinsonNECSS!MUSIKFEST!Show close Mentioned in the Show NECSS Musikfest ................................... SUBSCRIBE! You can sign up at the Geologic Podcast page or at Subscriber.GeorgeHrab.com where you can learn more about the perks of being a Geologist or a Geographer. If you've already subscribed, stop by Subscriber.GeorgeHrab.com to check out the archived content which we at the Geologic Universe are rolling out in phases. As always, thank you so much for your support! You make the ship go. ................................... Sign up for the mailing list: Write to Geo! A reminder that the portal to the Geologic Universe is at GeorgeHrab.com. Thanks to Joseph Kolasinski, our webmaster. Check out Geo's wiki page thanks to Tim Farley. Have a comment on the show, a Religious Moron tip, or a question for Ask George? Drop George a line and write to Geo's Mom, too!
Conservatives are lining up to run against incumbent Governor Greg Abbott and incumbent Attorney General Ken Paxton. Who has a shot? Does anyone have a shot? Could Abbott or Paxton face a loss? The Jasons called up two Texas Republicans from different sides of the party. Former state Sen. Konni Burton, R-Fort Worth, explains why she thinks Abbott is in political trouble. Former state Rep. Jason Villalba, R-Dallas, says he thinks Paxton could face a runoff. Sure, the GOP primary is a long way off, but the campaigns are already ramping up and that got the Jasons talking in this episode. Y'all-itics is sponsored by Octopus Energy. Save $60 on a 12-month plan by using the offer code OCTOPUS at octopusenergy.com. Octopus Energy — Better Energy Within Reach.
Why did the US government have a secret group of scientists known as the Jasons? Why would someone hide Blackhawk helicopters in an abandoned Walmart? What exactly are Melungeons? All this and more in this week's listener mail. Learn more about your ad-choices at https://www.iheartpodcastnetwork.com
When the first school bells ring across Texas just weeks from now, students, parents, and educators will head back into the pandemic unknown. The Jasons check back in with Dallas ISD Superintendent Dr. Michael Hinojosa. He was on Y'all-itics a year ago when there was so much uncertainty heading into a new school term. It feels like that all over again as he readies his mega-district for the start of the '21-‘22 session. In fact, he'll preside over three different school start dates this year. His district and others are getting creative and sharing ideas with each other. Critics say there isn't much guidance coming from the state, except for orders that schools can't mandate masks or offer a virtual learning option. So, what happens if kids have to quarantine? Flush with federal cash from Covid relief legislation, Dr. Hinojosa says DISD is hiring an army of tutors. The district also plans to self-fund a virtual option if the state doesn't agree to foot the bill for it. Also joining the Jasons for this episode is Texas PTA President Suzi Kennon, with what the state PTA will be doing to help make a tough year easier and what she's hearing from parents across the state. Kennon also gets real---as a mom---and shares her concerns for her own child as kids head back to class at a time when the highly transmissible Delta variant of coronavirus is aggressively spreading across Texas, which continues to struggle with a lackluster vaccination rate.
In dieser Episode sprechen wir über meine Abschlusszeit. Es geht um meinen Artikel in unserer Abschlusszeitung, wie man mich sofort auf Klassenbildern erkennt und wie ich um 23 Uhr im Garten einer Mitschülerin auf einem Liegestuhl liegend das Kommunistische Manifest las. Etwas weniger entspannt ist der aktuelle Stand meines Forschungsprojekts, wir sprechen über meinen Plan, trotz der eineinhalb beinahe verlorenen Jahre Jugend forscht 2021 zu gewinnen. Und in der wissenschaftlichen Minute geht es um den Zusammenhang zwischen der schrecklichen Hochwasserkatastrophe und der Klimakrise. Viel Spaß beim Hören!
Get ready for a real, authentic conversation with bestselling recording artist and songwriter Jason Gray. In a very real conversation, you're going to hear about Jasons' life, some of his victories, some of his struggles, including how he has leaned on the Lord since being divorced, and you'll hear a little about his new album. Also, great news my new book, Cut Through the Noise: 4 Steps to Joy, Peace and Freedom just went LIVE and is Published today! Thank you for all your support. You can get your copy, which includes FREE Bonus audio at: MenUnplugged.net/Noise This book will help you if you're stressed out, overwhelmed, or just plain wore out by everything going in your life and you're wondering how to: Breakthrough your daily distractions. Balance your life. And connect with God on a deeper level Visit MenUnplugged.net/Noise to get your copy of my new book, Cut Through the Noise: 4 Steps to Joy, Peace and Freedom. In this book, You'll get the proven solution to RECLAIM, REFUEL, and RENEW your life. Help us reach and impact more men for Christ by rating and reviewing this podcast on Apple Podcasts: https://MenUnplugged.net/iTunes. Now if you're planning a live or virtual event or conference, for your church, men's group or organization I'd be honored to work with you. To learn more and book me for your next event or podcast interview, visit my speaking page at MenUnplugged.net/Speaking. Key Resources: Get Your Copy NOW - Cut Through the Noise: 4 Steps to Joy, Peace and Freedom. SiteSpartan.com - Full service SEO, Web Design, Web Hosting, and Logo Design company that is a game changer for you or anyone else you know that wants to share their message online, reach more customers, or just simply needs a website for themselves, their business or church. Site Spartan will help you Win Online! To learn more and get started today, visit SiteSpartan.com. Full Show Notes Here: MenUnplugged.net/Podcast/Gray
Notre chroniqueur se paie la traite pour cet épisode estival en solo. L'économiste Gordon Cleveland de l'Université de Toronto et Nathalie Bigras, directrice scientifique de l'Équipe de recherche Qualité des contextes éducatifs de la petite enfance, sont de la partie.
In a special legislative session underway right now, Texas Republicans are once trying to change voting laws in this state. And the Supreme Court of the United States just dealt another blow to the Voting Rights Act of 1965. That watershed law was pushed through by President Lyndon Baines Johnson, a Texas native, who rightly predicted that by signing it, he was also signing away his party's chance to hold political power in the south. But LBJ made the political sacrifice without regret because of one formative thing that happened to him in college. In this episode of Y'all-itics, the Jasons go back in time with Mark Updegrove, President and CEO of the LBJ Foundation. Mark shares what he believes LBJ would think and do in response to Republican efforts that some say have weakened one of his signature achievements. Mark also shares what ordinary people should do to have a voice as this state and this country faces a reckoning on voting rights and restrictions. http://www.lbjlibrary.org/page/foundation
On Thursday, Texas lawmakers are returning to the state capital for a special legislative session. Changing voting laws is paramount for Texas' Republican leaders who are intent on avenging Donald Trump's defeat. But the bill they consider during the 30-day special session, likely will not be as strict as the one that failed during the regular session. Still, do Democrats have a shot of stopping any of it? Joining the Jasons for this episode is Scott Braddock, editor of The Quorum Report, and one of the most sourced journalists in Austin. Scott shares insight on Abbott's primary challenge from the right and explains why the governor is not making the same mistake he did when he called the last special session in 2017.
There's a new political party in Texas looking to shake things up. But instead of running towards the edges, the Serve America Movement (SAM) has its roots planted firmly in the middle. While SAM already has parties established in four states, Texas could be the linchpin of its overall success. The rest of the country will be closely watching to see if SAM has a fighting chance in a deep red state. But how can it succeed where so many other new parties have failed? What is it offering that would allow it to crash the nation's longstanding two-party juggernaut? In this episode of Y'all-itics, the Jasons talk to SAM's founding chairman in Texas Bill King who tells them the party and its supporters are convinced there's a big chunk of Texans who just “want somebody to do the damn job.” Serve America Movement: https://joinsam.org
On this episode I chatted with photographer Jason Pierce to talk about his multiple photography businesses and where his passion comes from. Jason grew up in OKC and saw his fathers passion for photography from a young age. Eventually picking up a camera and diving into it himself. Getting lost in the process his Dad realized his passion and told him to start a business. The business name came from Mom. Grand Life Originals, photographing lifespan's grandest moments with truly original work. Since then Jason has grown the business into the real estate market but primarily he shoots for schools. Every event you can think of that your child will attend at school. Jasons passion hasn't stopped, he's evolved into infa red photography seeing light in different ways and selling his photography as high end artwork. For more information go to: https://www.grandlifeoriginals.com https://nimbleimage.com Huge shout out to my sponsors for their continued support. The Oklahoma Hall of Fame. Telling Oklahoma's story through its people since 1927. For more information go to www.oklahomahof.com and www.instagram.com/oklahomahof RCB Bank. Get rates as low as 1.79% APR on new, used and refinanced cars, boats, campers and ATVs. Visit www.RCBbank.com or come into any of our 40 locations across Oklahoma to learn more. Until August 31st. Rate and financing with approved credit. Restrictions Apply. #thisisoklahoma
Jason shares the difference between just having a job and growing a business. It's all a mindset. It is Jasons desire to assist you in reaching your potential for your business. To make and reach goals.
Inside the skyline, the transformation has been subtle and taken time but downtown Dallas has a new story to tell. In their first in-person podcast episode in almost a year and a half, the Jasons pile into a booth at the stylish Catbird restaurant and bar in the newly renovated 50-story National building for a conversation with Kourtny Garrett, the president & CEO of Downtown Dallas, Inc. In 1996, 200 people lived downtown. Today, it's home to 12,000. Twenty years ago, downtown Dallas had 40 vacant buildings. Today, there are none. During the pandemic, downtown not only survived but it thrived. No construction projects here were lost, rents are increasing, scooters are coming back and there are four new parks. Kourtny also explains how the city is ‘activating blocks' to make the city center more walkable.
We use it every day for freeways and foundations, pools and patios. In fact, Texas uses more cement than any other state, says Ed Sullivan, the Chief Economist and Senior Vice President of Market Intelligence for the Portland Cement Association. But Covid-19 caused cement supply chain disruptions. And then the February winter storm hit, temporarily knocking cement plants offline and doing serious damage to at least one major facility. Now, this crucial ingredient for concrete is in tight supply just as the peak summer construction season gets underway, and Sullivan says Dallas is the tightest market in the country right now. Home builder Michael Turner can back that up. He tells the Jasons that the daily ration he is getting sometimes isn't enough to pour a complete foundation for just one new home! Sullivan predicts this will “bridle” economic activity as Texas tries to fully rebound from the Covid slowdown. But in this episode of Y'all-itics, this foremost expert in the industry also forecasts when he thinks this important commodity Texas needs so much…will be back in full supply.
They're Back! Those Crystal Lake punks The Jasons have returned and this time they're serious. This episode has a little bit of everything, from nipples to SpaghettiOs to Miley Cyrus to deli meats and back to nipples. The entire family is sure to enjoy this wholesome dive into the minds of our favorite punk rock slashers. We also play two songs! The Jasons links:The Jasons Facebook: https://www.facebook.com/thejasonsbandThe Jasons Instagram: https://www.instagram.com/the_jasonsThe Jasons website: http://thejasonsband.com/The Jasons merch: https://thejasons.bigcartel.com/Show Links:Our Brains Hurt Website: https://www.ourbrainshurt.com/Our Brains Hurt on Facebook: https://www.facebook.com/OurBrainsHurtFollow Ron on Twitter @thecaffeinepunk: https://twitter.com/TheCaffeinePunkPunk Rock Joe: https://punkrockjoe.com
Is your company struggling with getting a consistent message across to your employees, prospects, and investors? Having everyone on the same page can really change the game for your brand. In this Feature Friday episode of the ROI Online Podcast, Steve talks with Jason Seiden, consultant and chief of BRNSTRM about helping businesses find the right story for right now, brand audits, messaging, and positioning strategy.Jason has 20 years of experience working across industries, he is a leadership & executive communications consultant and chief of BRNDSTRM–a straightforward, effective methodology that gets everyone in an organization delivering a clear, consistent answer to the question, “So, what does the company do?”Sometimes as entrepreneurs we have an idea of what the company is and means but we have a hard time figuring out what we're trying to say and do while putting it into a clear message that everyone understands. Luckily we don't have to do it all by ourselves.Among other things, Jason and Steve discussed:Jasons' backstoryAll about Jason's company BRNDSTRMWhat a brand audit isThe meaning of brand messaging Brand positioning and how to craft a brand positioning statement and write a brand positioning strategyYou can learn more about Jason here:Follow Jason on LinkedInLearn more about BRNDSTRM here:https://www.brndstrm.com/Read the books mentioned in this podcast:The Golden Toilet by Steve BrownThinking of starting your own podcast? Buzzsprout's secure and reliable posting allows you to publish podcasts online. Buzzsprout also includes full iTunes support, HTML5 players, show statistics, and WordPress plugins. Get started using this link to receive a $20 Amazon gift card and to help support our show!Support the show (https://cash.app/$stevemfbrown)
Texans are one signature away from being able to carry their handguns in public without a permit. And many members of law enforcement say permitless carry will make their jobs far more dangerous… and the consequences are coming. The President of the Dallas Police Association says many officers are asking how they'll even know the difference between the good guy and the bad guy. And Michael Mata tells the Jasons he fully expects the number of violent confrontations between business owners and customers to grow as a result of the legislation. And in this episode of Y'all-itics, the Jasons are also joined by Frederick Frazier, a McKinney City Council member and a longtime lobbyist for law enforcement issues who says no training plus no background check equals a recipe for disaster. But what if you're not a cop? What should you expect? Longer holds on 911 and slower response times are just the start of it. HB 1927: Texas Legislature Online - 87(R) History for HB 1927 Guests: Michael Mata, Dallas Police Association President Dallas PA Frederick Frazier, McKinney City Council Council Members | McKinney, TX - Official Website (mckinneytexas.org)
Whether you’re building or buying, it’s a brutal housing market in Texas. And it’s about to get even tougher as we enter the summer season, when people really start looking for a new home. Texas leads the country, by far, in new housing permits. But demand is outpacing supply by a Texas mile. Hang around any construction type and you'll hear the phrase "I've never seen anything like this before.” In fact, in this episode the Jasons are hearing that from Ted Wilson, one of the foremost residential construction experts in the state. Ted even talks about how it’s now difficult to find vacant lots. In other words, Texas is even running out of dirt to build a home on. The Jasons also talk to a Dallas resident about the many difficulties he’s faced while trying to build a home, from the permit process to surging prices. And if you’re about to do the same, he has some advice you’ll want to hear. Can anything slow down this runaway train? You’ll learn that in this episode as well. Residential Strategies Inc – New Home Market Research & Consulting
Following the catastrophic power failure in February, Texans heard all sorts of promises from lawmakers and other state leaders. They’ll fix this mess, they told us, so it never happens again. Another legislative session has nearly come and gone, and lawmakers have yet to pass any energy reform bills (anybody remember 2011?). Lawmakers are close. But can they get anything across the finish line during the final week of the session? The consumer rights advocacy group Public Citizen tells the Jasons that even if lawmakers pass the legislation, it falls far short of what’s needed to protect Texans from the next big storm. And the CEO of Texas’ largest generator of energy says lawmakers better act or the state’s economy will pay the price. In this episode of Y’all-itics, he explains why inaction could freeze business expansion in Texas. SB 3: Texas Legislature Online - 87(R) History for SB 3 Guests: Curtis “Curt” Morgan, Vistra Corp. CEO Home - Vistra Corp. Adrian Shelley, Public Citizen Public Citizen - Protecting Health, Safety, and Democracy
Episode 27. Here we go again. For a second week in a row we have Cello and GDub hanging out with us. This week we discuss the NHL playoffs. Jasons favorite team, the Capitals, are now down 3 games to 1. Jason already knows how the rest of this series will play out. Do you agree? Mark also discusses his excitement for this year NBA playoffs and who he thinks will win the title. The political circus is as crazy as usual and we dive into the muck for a little bit. Mel breaks down the ease of having any message accepted if its repeated enough. Strong Streams/Weak Streams, Songs of the week. Friday 4, Movies with numbers in the title (no sequels). In a weird change of circumstances, Mel ranks someone elses #1 way too low!! Does mayhem ensue once again? Tune in to find out. Send you questions or comments to email@example.comSongs of the week:Mark - https://www.youtube.com/watch?v=mEVik1nJb68Mel - https://www.youtube.com/watch?v=MYxAiK6VnXwJason - https://www.youtube.com/watch?v=qae25976UgASupport the show (https://cash.app/$BaFMMJ )
By now you’ve likely heard the news, legendary WFAA sportscaster Dale Hansen is retiring. But we’re pretty sure you haven’t heard the stories that Dale shares on this special episode of Y’all-itics. Exactly 24-hours after the announcement, Dale cracked open a beer with the Jasons for a look back at his 50-years in broadcasting, the well-known statewide politician he was recruited to run against a few years ago, the unbelievable way he got a job in Dallas, and how he handles haters – who really get under his skin. The Jasons raise a toast to Dale and share a lot of laughs. This episode really is Dale unplugged. Dale’s “Celebrating Our Differences” Unplugged More of Dale “Unplugged”
A new study says re-opening schools in Texas led to an additional 43,000+ cases and 800+ deaths across the state. In fact, one of the lead researchers says it was a stronger connection than they would have guessed. What isn’t clear, is exactly how many of those were teachers. That researcher tells the Jasons why that is and why he hopes the study becomes part of the discussion before any concrete decisions are made for schools in the fall. The Texas Education Agency tells us they stand by their decisions and pointed us towards criticism of this study. But many teachers and other school workers wouldn’t be surprised by the results. They predicted, some right here on Y’all-itics, they would lose co-workers to the disease before they even returned to classrooms. But nobody knows the exact number of teachers who’ve died of COVID during this school year… because the state isn’t tracking those statistics. So WFAA reporter Teresa Woodard did just that. And she also joins the Jasons to talk about her investigation in this episode of Y’all-itics. WATCH Teresa Woodard’s investigation on WFAA and wfaa.com on Tuesday, May 18 at 10pm NBER Study: School Reopenings, Mobility, and COVID-19 Spread: Evidence from Texas | NBER
Joe and Toni are joined by Christine Cherry, Ben Paddon, and Ben's roommate Jason Statham to discuss themes, racism, and what boings in the Classic Doctor Who serial The Two Doctors. This episode is brought to you by Friend of Rassilon Matt Golden. If you're interested in being a Friend of Rassilon, click here. Download • YouTube • RSS • Patreon • iTunes • Stitcher • Google Play • ESO Network