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As a pet groomer, you're brilliant at looking after dogs. But are you looking after your own finances just as well?In this episode, Bill sits down with Romany Youell – also known as The Finance Woman – to talk about something many grooming business owners avoid… money.If you're self-employed or running a salon, your income depends on you. So what would happen if you couldn't work? Would your business survive? Would you?Romany shares clear, practical advice on:Why financial literacy matters for pet professionalsWhat income protection actually is (and why most groomers misunderstand it)The difference between being busy and being financially secureWhy pensions and investments shouldn't be “something to sort later”The types of insurance business owners should genuinely considerOne of the biggest takeaways? Many groomers prioritise their clients, staff and salon expenses – but forget to protect themselves.This episode isn't about complicated financial jargon. It's about helping you feel more confident, more informed and more in control of your future.If you work for yourself, this conversation could genuinely change how you think about money in your grooming business.As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn.You can find out more and sign up for Lopay here:https://merchant.lopay.app/ref/PETPASSION2500Listeners of this podcast get £2500 of fee-free transactions.And of course, if you feel like you could benefit from Bill's business programmes for the Pet Grooming industry, visit:https://petpassiontoprofit.com/If you found this episode helpful, make sure you subscribe, leave a review and share it with another groomer who needs to hear it.
As a pet groomer, you're brilliant at looking after dogs. But are you looking after your own finances just as well?In this episode, Bill sits down with Romany Youell – also known as The Finance Woman – to talk about something many grooming business owners avoid… money.If you're self-employed or running a salon, your income depends on you. So what would happen if you couldn't work? Would your business survive? Would you?Romany shares clear, practical advice on:Why financial literacy matters for pet professionalsWhat income protection actually is (and why most groomers misunderstand it)The difference between being busy and being financially secureWhy pensions and investments shouldn't be “something to sort later”The types of insurance business owners should genuinely considerOne of the biggest takeaways? Many groomers prioritise their clients, staff and salon expenses – but forget to protect themselves.This episode isn't about complicated financial jargon. It's about helping you feel more confident, more informed and more in control of your future.If you work for yourself, this conversation could genuinely change how you think about money in your grooming business.As always, I'd like to thank the podcast sponsor, Lopay, the low-cost payment platform that helps you keep more of the money you earn.You can find out more and sign up for Lopay here:https://merchant.lopay.app/ref/PETPASSION2500Listeners of this podcast get £2500 of fee-free transactions.And of course, if you feel like you could benefit from Bill's business programmes for the Pet Grooming industry, visit:https://petpassiontoprofit.com/If you found this episode helpful, make sure you subscribe, leave a review and share it with another groomer who needs to hear it.
Welcome to Healthy, Wealthy, and Wise,with hosts Mary Oquendo, Michelle Knowles and Denise Heroux as they unpack the elusive concept of joy in the workplace—especially within the grooming industry. Together, they share honest stories about finding and sometimes losing happiness both as groomers and business owners.Listen in as Michelle Knowles opens up about her planned transition from hands-on grooming to pursuing new paths, and Mary Oquendo recounts her journey from loving her job to hitting burnout—thanks in part to a particular dreaded poodle client. Denise Heroux gives perspective as an owner on finding joy through helping her employees grow, while also navigating the challenges that come with leadership.The conversation isn't all sunshine and roses—they dive into the realities of burnout, how toxic work environments can sneak up on you, and the importance of self-awareness. You'll hear tips on self-assessment, boundary-setting, and the value of taking time off to recharge. Plus, the trio shares upcoming events and opportunities for the grooming community.Whether you're a business owner, an employee, or anywhere in between, this episode will help you reflect on your own joy at work—and remind you that, yes, you do have options.
In this inspirational solo episode, Bill Betts shares the incredible story of Jo, a pet groomer who achieved £10,000 in revenue solely through standalone nail trimming—a service many groomers overlook.But this isn't just about the numbers. Jo's journey is a powerful reminder of what's possible when you challenge assumptions, embrace strategic marketing, and back yourself to try something different. By focusing on one core service, showing up consistently on social media, and adjusting her mindset, Jo not only reached a significant financial milestone but also unlocked a new level of confidence and clarity in her business.
In this inspirational solo episode, Bill Betts shares the incredible story of Jo, a pet groomer who achieved £10,000 in revenue solely through standalone nail trimming—a service many groomers overlook.But this isn't just about the numbers. Jo's journey is a powerful reminder of what's possible when you challenge assumptions, embrace strategic marketing, and back yourself to try something different. By focusing on one core service, showing up consistently on social media, and adjusting her mindset, Jo not only reached a significant financial milestone but also unlocked a new level of confidence and clarity in her business.
In this essential episode, Bill Betts is joined by Chante, founder of C Squared Accounting in Houston, Texas, to break down the often-overlooked but critical topic of tax compliance for pet business owners.With over a decade of experience in accounting, Chante shares expert advice on how groomers and other pet professionals can avoid common tax pitfalls, understand deductible expenses (including how your pet might actually help reduce your tax bill!), and stay on the right side of IRS regulations.Whether you're a solo groomer or running a team, this episode is packed with practical insights to help you stay compliant, maximise your deductions, and build a financially sound grooming business.You can find out more about Chante's accountancy here: https://general.c-squaredaccounting.com/home
In this essential episode, Bill Betts is joined by Chante, founder of C Squared Accounting in Houston, Texas, to break down the often-overlooked but critical topic of tax compliance for pet business owners.With over a decade of experience in accounting, Chante shares expert advice on how groomers and other pet professionals can avoid common tax pitfalls, understand deductible expenses (including how your pet might actually help reduce your tax bill!), and stay on the right side of IRS regulations.Whether you're a solo groomer or running a team, this episode is packed with practical insights to help you stay compliant, maximise your deductions, and build a financially sound grooming business.You can find out more about Chante's accountancy here: https://general.c-squaredaccounting.com/home
In this powerful episode, Bill Betts is joined by Sarah from Reclaim and Rise to discuss the transformational journey of rebuilding confidence, especially for women over 40 who've experienced major life transitions.Sarah opens up about her work as a confidence coach, helping women reclaim their identity and inner strength after events such as relationship breakdowns, career shifts, or years spent putting others first. She explains that confidence is not something you're born with—it's something you build through mindset, boundaries, and intentional action.Together, Bill and Sarah explore the emotional and psychological blocks that can hold people back, particularly the ingrained patterns and self-doubt many carry unknowingly. This is a must-listen for anyone—especially women—who feels like they've lost a part of themselves and are ready to rise with purpose and power.
In this powerful episode, Bill Betts is joined by Sarah from Reclaim and Rise to discuss the transformational journey of rebuilding confidence, especially for women over 40 who've experienced major life transitions.Sarah opens up about her work as a confidence coach, helping women reclaim their identity and inner strength after events such as relationship breakdowns, career shifts, or years spent putting others first. She explains that confidence is not something you're born with—it's something you build through mindset, boundaries, and intentional action.Together, Bill and Sarah explore the emotional and psychological blocks that can hold people back, particularly the ingrained patterns and self-doubt many carry unknowingly. This is a must-listen for anyone—especially women—who feels like they've lost a part of themselves and are ready to rise with purpose and power.
In this episode, Bill Betts sits down with Carl, the founder of Woodfarm Barns and Barges, to explore the fascinating journey of building a dog-friendly holiday accommodation business that truly goes beyond the basics.Carl shares how he left the corporate world behind to pursue a passion for hospitality and property renovation, ultimately creating a collection of high-end, dog-welcoming retreats in the Suffolk countryside and on the water. But as Carl points out, there's a big difference between being dog-tolerant and genuinely dog-friendly.The conversation dives into the mindset shift required to serve pet owners well, how Carl learned to embrace dog culture, and why attention to detail and personal connection are key to customer loyalty in the hospitality industry.This is a great episode for groomers looking to unwind, business owners exploring diversification, or anyone who loves a behind-the-scenes look at turning passion into profit—with dogs at the heart of it all.
In this episode, Bill Betts sits down with Carl, the founder of Woodfarm Barns and Barges, to explore the fascinating journey of building a dog-friendly holiday accommodation business that truly goes beyond the basics.Carl shares how he left the corporate world behind to pursue a passion for hospitality and property renovation, ultimately creating a collection of high-end, dog-welcoming retreats in the Suffolk countryside and on the water. But as Carl points out, there's a big difference between being dog-tolerant and genuinely dog-friendly.The conversation dives into the mindset shift required to serve pet owners well, how Carl learned to embrace dog culture, and why attention to detail and personal connection are key to customer loyalty in the hospitality industry.This is a great episode for groomers looking to unwind, business owners exploring diversification, or anyone who loves a behind-the-scenes look at turning passion into profit—with dogs at the heart of it all.
SummaryIn our latest episode of The Daily Groomer, I chat with Winn Claybaugh, dean and co-founder of Paul Mitchell Schools, about his journey from barely graduating high school to building the biggest beauty school network. We talk hustle, building a strong team culture, and smart systems that actually work. Winn also dives into why putting people first is key to long-term success and why the pet grooming world is ready for big growth. Full of passion, insight, and practical advice—you won't want to miss it!Timestamps11:53 Building a Question-Driven Culture18:48 Community Impact Boosts Business Success26:58 Hiring Challenges: Bend or Conform?35:37 Systems for Scalable Success44:16 Impact of Personal Connection47:41 Pet Grooming's Untapped PotentialStay connected with our guest speakers! Follow them on their social media Winn Claybaugh. For more grooming tips, insights, and stories, check out our website at The Daily Groomer. Join and be part of The Daily Groomer Community!
In this solo episode, Bill Betts encourages pet grooming business owners to take a step back and reflect on how December really went. After the hustle of the holiday season, now's the time to ask: What worked? What didn't? What would I do differently next time?Bill shares practical advice on how to learn from last year's challenges – including weather issues, burnout, and overloaded booking schedules – and how to turn those lessons into better boundaries, clearer plans, and more professional systems moving forward.He also talks about the power of taking time off without guilt, the importance of setting up savings pots, and why defining what you want from your business is key to long-term happiness.Whether December went smoothly or left you feeling overwhelmed, this episode will help you start the new year with clarity, confidence, and control.
In this solo episode, Bill Betts encourages pet grooming business owners to take a step back and reflect on how December really went. After the hustle of the holiday season, now's the time to ask: What worked? What didn't? What would I do differently next time?Bill shares practical advice on how to learn from last year's challenges – including weather issues, burnout, and overloaded booking schedules – and how to turn those lessons into better boundaries, clearer plans, and more professional systems moving forward.He also talks about the power of taking time off without guilt, the importance of setting up savings pots, and why defining what you want from your business is key to long-term happiness.Whether December went smoothly or left you feeling overwhelmed, this episode will help you start the new year with clarity, confidence, and control.
Julian Jordan, Aussie Pet Mobile of Alpharetta, on Mobile Dog Grooming, One-on-One Pet Care, and Serving North Fulton Communities (North Fulton Business Radio, Episode 929) On this episode of North Fulton Business Radio, host John Ray welcomes Julian Jordan, owner of Aussie Pet Mobile of Alpharetta. Julian discusses how his mobile grooming service brings professional, […]
In this episode, Bill Betts is joined once again by Vicky from The Pet Accountants to reflect on the recent success of the Pet Pro Expo and share exciting updates about the upcoming 2026 event in Birmingham on October 3rd.Vicky gives us an insider's look at what made this year's event such a hit – from the overwhelmingly positive feedback (with 99.9% of attendees rating it as excellent!) to the practical suggestions they've already taken on board to improve next year's experience.They discuss plans for longer networking breaks, fewer but more impactful speakers, and the possibility of turning the event into a two-day experience. Most importantly, the conversation reinforces why events like this are essential – they bridge the gap between grooming skills and business success, helping pet professionals grow not just as stylists, but as entrepreneurs.
In this episode, Bill Betts is joined once again by Vicky from The Pet Accountants to reflect on the recent success of the Pet Pro Expo and share exciting updates about the upcoming 2026 event in Birmingham on October 3rd.Vicky gives us an insider's look at what made this year's event such a hit – from the overwhelmingly positive feedback (with 99.9% of attendees rating it as excellent!) to the practical suggestions they've already taken on board to improve next year's experience.They discuss plans for longer networking breaks, fewer but more impactful speakers, and the possibility of turning the event into a two-day experience. Most importantly, the conversation reinforces why events like this are essential – they bridge the gap between grooming skills and business success, helping pet professionals grow not just as stylists, but as entrepreneurs.
In this episode, Bill is joined by Poppy, owner of K9 Groom School, to talk all about training and apprenticeships in the pet grooming industry.Poppy shares her experience running a busy training school and explains why structured, high-quality training is so important for both new groomers and the businesses that employ them. She talks about the challenges that can come with apprenticeships – like setting clear expectations and making sure both the apprentice and the employer have a positive experience – as well as the huge rewards that come from getting it right.Bill and Poppy also explore how City & Guilds qualifications are now part of the apprenticeship system, and how this is helping to raise standards across the industry.This episode is a must-listen for any grooming business owner who wants to grow their team the right way – or anyone thinking about starting their career through an apprenticeship.
In this episode, Bill is joined by Poppy, owner of K9 Groom School, to talk all about training and apprenticeships in the pet grooming industry.Poppy shares her experience running a busy training school and explains why structured, high-quality training is so important for both new groomers and the businesses that employ them. She talks about the challenges that can come with apprenticeships – like setting clear expectations and making sure both the apprentice and the employer have a positive experience – as well as the huge rewards that come from getting it right.Bill and Poppy also explore how City & Guilds qualifications are now part of the apprenticeship system, and how this is helping to raise standards across the industry.This episode is a must-listen for any grooming business owner who wants to grow their team the right way – or anyone thinking about starting their career through an apprenticeship.
In this episode, Bill Betts is joined by Vicky Skinner, who shares the important work being done by the Animal Focused Alliance. This organisation supports pet businesses by providing clear, reliable advice on licensing, compliance, and best practices.Vicky explains how the Alliance was set up to help groomers, boarders, walkers, and other pet professionals raise their standards, understand their legal responsibilities, and access the right information, especially when the rules and guidance can feel confusing or unclear.Bill and Vicky talk about the power of community and collaboration, and how working together as an industry can help shape better animal welfare policies and protect responsible business owners.This episode is packed with practical insights into what it takes to stay compliant, improve your professionalism, and where to turn when you need trusted guidance.You can find out more about The Animal Focused Alliance on their website here: https://www.animalfocusedalliance.co.uk/
In this episode, Bill Betts is joined by Vicky Skinner, who shares the important work being done by the Animal Focused Alliance. This organisation supports pet businesses by providing clear, reliable advice on licensing, compliance, and best practices.Vicky explains how the Alliance was set up to help groomers, boarders, walkers, and other pet professionals raise their standards, understand their legal responsibilities, and access the right information, especially when the rules and guidance can feel confusing or unclear.Bill and Vicky talk about the power of community and collaboration, and how working together as an industry can help shape better animal welfare policies and protect responsible business owners.This episode is packed with practical insights into what it takes to stay compliant, improve your professionalism, and where to turn when you need trusted guidance.You can find out more about The Animal Focused Alliance on their website here: https://www.animalfocusedalliance.co.uk/
In this episode, Bill Betts chats with Dee Ann Allen, one of his amazing clients, about her inspiring journey from working in retail and food service to running her own pet grooming business.Dee shares what it was like to make such a big career change and how she discovered that her real passion was working with animals. The conversation covers everything from setting the right prices to managing time better, and building a business that actually fits around your life – not the other way around.They also discuss the lessons Dee learned from being part of the Pet Grooming Business Programme – including how to feel more confident in business decisions and how to create a better balance between work and home life.If you're at a turning point in your own career or just need a boost of motivation, Dee's story is full of honest advice and practical tips that can help you move forward.
In this episode, Bill Betts chats with Dee Ann Allen, one of his amazing clients, about her inspiring journey from working in retail and food service to running her own pet grooming business.Dee shares what it was like to make such a big career change and how she discovered that her real passion was working with animals. The conversation covers everything from setting the right prices to managing time better, and building a business that actually fits around your life – not the other way around.They also discuss the lessons Dee learned from being part of the Pet Grooming Business Programme – including how to feel more confident in business decisions and how to create a better balance between work and home life.If you're at a turning point in your own career or just need a boost of motivation, Dee's story is full of honest advice and practical tips that can help you move forward.
In this episode of the Life Coach BFF Show, hosted by Heather Petty, joined by Dr. Carol Lynn, the conversation centers around preparations for the holidays, with humorous and practical advice on how to manage self-care amidst the festive rush. Topics covered include the importance of scheduling beauty appointments early, avoiding major changes like new hairstyles before holiday photos, and the merits of getting medical procedures done at specific times. The hosts also discuss the rising costs of pet grooming, the challenges and joys of sending Christmas cards, and the significance of vision casting and journaling for personal growth. The episode concludes with a reminder to prioritize self-care and connection during the busy holiday season. Snag your My Midlife Moxie Journal Digital Version My Midlife Moxie Journal Sign Up and Get the latest MOXIE news! Join The Facebook Group: @ourmidlifemoxie Connect with Host Heather Pettey: Email: hpetteyoffice@gmail.com Private Coaching with Heather:https://www.ourmidlifemoxie.com/heatherpetteycoaching Speaker Request Here Instagram @HeatherPettey_ Facebook: @HeatherPettey1 Linkedin: @HeatherPettey Book: "Keep It Simple, Sarah" (Amazon bestseller) Connect with Dr. Carol Lynn: Linkedin Website: https://www.drcarollynn.com Facebook Group: @ourmidlifemoxie Website: www.ourmidlifemoxie.com Don't forget to subscribe to the Life Coach BFF Show for more inspiring content and practical life advice! *Quick Disclaimer- Heather Pettey is a certified coach and not a therapist. Always seek the support of a therapist for clinical mental health issues. *As an Amazon Associate, we earn from qualifying purchases. Please note that this does not affect the price you pay for any item. The cost to you remains exactly the same, but using these links helps support our community and the resources we provide. 00:00 Welcome and Introductions 00:11 Holiday Preparations and Surgery Talk 01:04 Self-Care Tips for the Holidays 03:12 Pet Grooming and Complaints 05:27 Christmas Cards and Corporate Gifts 08:28 Introducing the Midlife Moxie Journal 10:28 Journal Benefits and Personal Stories 15:57 Vision Casting and Feeling Stuck 18:27 Conclusion and Community Invitation 19:38 Disclaimer and Final Notes
In this episode, Bill Betts is joined by Jo Wallace, a passionate pet groomer, trainer, and advocate for lifelong learning in the grooming industry.Jo reflects on her time at the Pet Pro Expo, sharing why events like these are so valuable – not just for learning new business strategies like lead generation and storytelling, but also for the community and connection they provide. She speaks about how one speaker in particular – Fanny – really stood out, and how storytelling can play a powerful role in building a strong business.Jo also shares her personal journey – from volunteering at an animal rescue in Costa Rica, to leaving corporate life behind and retraining as a pet groomer. She explains how her background in HR and training now feeds into her grooming career, especially as she starts to offer more education and support to other groomers.She's also diving deeper into the world of cat grooming, and shares some helpful advice around the differences between cats and dogs – including how understanding feline behaviour is key to successful (and safe) cat grooms.If you've ever felt unsure about the next steps in your business or are looking to get inspired, this episode will leave you feeling motivated and connected to the wider grooming world.
In this episode, Bill Betts is joined by Jo Wallace, a passionate pet groomer, trainer, and advocate for lifelong learning in the grooming industry.Jo reflects on her time at the Pet Pro Expo, sharing why events like these are so valuable – not just for learning new business strategies like lead generation and storytelling, but also for the community and connection they provide. She speaks about how one speaker in particular – Fanny – really stood out, and how storytelling can play a powerful role in building a strong business.Jo also shares her personal journey – from volunteering at an animal rescue in Costa Rica, to leaving corporate life behind and retraining as a pet groomer. She explains how her background in HR and training now feeds into her grooming career, especially as she starts to offer more education and support to other groomers.She's also diving deeper into the world of cat grooming, and shares some helpful advice around the differences between cats and dogs – including how understanding feline behaviour is key to successful (and safe) cat grooms.If you've ever felt unsure about the next steps in your business or are looking to get inspired, this episode will leave you feeling motivated and connected to the wider grooming world.
In this episode, Bill Betts is joined by grooming legend Colin Taylor for an honest and insightful chat about the realities of working in the grooming industry, from customer service to burnout and everything in between.Colin shares stories from his many years in the industry and talks about the biggest challenges groomers face today. While having great technical skills is important, he explains that how you treat your clients and communicate with them is just as vital. Grooming is about more than just a haircut. It's about building trust, understanding people's expectations, and creating a professional experience.Bill and Colin also talk about the importance of setting boundaries, avoiding burnout, and taking care of yourself as a business owner. They explore how networking with other groomers, attending events, and staying active in the grooming community can help build your confidence and spark new ideas.This episode is full of practical advice and encouragement, whether you're just starting out or have been grooming for years.
In this episode, Bill Betts is joined by grooming legend Colin Taylor for an honest and insightful chat about the realities of working in the grooming industry, from customer service to burnout and everything in between.Colin shares stories from his many years in the industry and talks about the biggest challenges groomers face today. While having great technical skills is important, he explains that how you treat your clients and communicate with them is just as vital. Grooming is about more than just a haircut. It's about building trust, understanding people's expectations, and creating a professional experience.Bill and Colin also talk about the importance of setting boundaries, avoiding burnout, and taking care of yourself as a business owner. They explore how networking with other groomers, attending events, and staying active in the grooming community can help build your confidence and spark new ideas.This episode is full of practical advice and encouragement, whether you're just starting out or have been grooming for years.
In this episode, Bill Betts talks with Julie Goodall, whose story is all about adapting, growing, and finding a new path when life takes an unexpected turn.Julie started her career in the corporate world but found herself facing redundancy. That moment pushed her to follow a new passion – pet grooming. She built a strong, successful business and learned loads of valuable skills along the way. But after facing personal challenges, Julie knew it was time for another big change.She now works as a celebrant, creating meaningful ceremonies for people and families – and surprisingly, many of the skills she gained from grooming have helped her in this new role too.Bill and Julie chat about what it takes to start over, how important resilience and adaptability are, and how the support of a good community can make all the difference. Whether you're thinking about changing direction or just looking for inspiration, this episode is a great listen.
In this episode, Bill talks to Phoebe Harris, a client, friend and pet groomer who shares her honest and inspiring journey from starting out as a mobile groomer to now running her own successful salon.Phoebe opens up about how little she knew about the grooming industry when she started – and how her love for animals and the desire to spend more time with her daughter Sophia, motivated her to take the leap. She talks about the challenges she faced, especially when it came to setting prices and the fear that comes with raising them.Together, Bill and Phoebe explore how self-belief, community support, and a willingness to learn have helped her grow both personally and professionally. Phoebe also shares how getting a better handle on her finances – through saving and budgeting – has made a big difference in her confidence and stability.This episode is full of real-life advice and encouraging words for any groomer thinking of making a big change or trying to level up their business.
Your Natural Dog with Angela Ardolino - Formerly It's A Dog's Life
In this episode of Your Natural Dog with Angela Ardolino, we're joined by guest Teri DiMarino, award-winning professional groomer of over 50 years, and we're pulling back the curtain on the pet grooming industry. Angela and Teri talk about why so many pet parents struggle to find a groomer they trust, why the grooming industry is almost completely unregulated, what actually happens when you drop your dog off “for just a few hours,” and how to know if your dog is safe behind those salon doors. They get into hot-button topics like matted doodles, seniors and special-needs dogs, shaving double-coated breeds, anal glands, ear plucking, cage dryers, pricing, tipping, and why honest communication with your groomer can literally protect your dog. Teri also explains the standards of care, safety, and sanitation she's helped create for groomers, and what questions you should be asking before you book your next grooming appointment.Episode Recap:Angela opens the episode discussing the common struggle to find a pet groomer you trust, and her past experience owning a grooming salon. (00:50)Teri shares her 52-year career in pet grooming and why pet parents often struggle to find a groomer they connect with (02:40)They discuss why licensing doesn't necessarily stop bad groomers, but regulation and accountability can help protect both groomers and pet parents. (05:40)Teri explains how the Standards of Care, Safety, and Sanitation were developed by multiple grooming organizations to set best practices for safe, clean salons, and how these standards are now recognized worldwide. (09:30)Teri explains why some dogs have incidents in salons, often due to hidden health conditions or misinformation from owners, and how accountability should work both ways. (13:55)Teri breaks down the difference between licensing, certification, and registration, and the misconceptions pet owners often have about what each means. (17:00)Teri and Angela remind pet parents to always be honest with groomers, explaining that lying about biting, brushing, or matting can cause injuries, legal issues, and unnecessary suffering for the dog. (21:00)Angela and Teri tackle the “to shave or not to shave” debate, explaining why shaving double-coated breeds doesn't keep them cool and can actually damage the coat (28:40)Teri explains the debate around ear plucking, encouraging groomers to take a conservative approach, only clearing the ear canal when needed, keeping ears clean and dry, and referring severe cases to a vet. (39:57)Teri and Angela emphasize the groomer's vital role in spotting early health issues, urging pet parents to trust their groomer, and tip generously (46:04)Angela and Teri discuss client misunderstandings, false reviews, and lawsuits in the grooming industry (50:30)They wrap up the episode with a brief touch on responsible vaccination practices, microchipping, and due diligence in animal rescue. (57:26)Episode Resources:Download Angela's Holistic Groomer Checklist for Pet Parents & more at AngelaArdolino.com/podcast-downloadsThe California Professional Pet Groomers Association, Inc.World Alliance of Grooming Associations Inc.Have a question about your pet that you want answered on the podcast? Email us at Carter@yournaturaldog.com Sign up for episode reminders and updates from Your Natural Dog with Angela ArdolinoVisit Angela Ardolino's website for more holistic pet health education: www.AngelaArdolino.comFollow Your Natural Dog on Facebook and Instagram and if you want to see what Angela is up to, follow her on Facebook or join our CBD & Holistic Pet Advice Facebook Group.
In this episode, Bill explains what the Pet Grooming Business Audit is – and how it's helping groomers across the UK get clearer on their goals, grow their business, and feel more in control.Bill breaks down what happens during the audit, which starts with a short form you fill in beforehand. This gives Bill the chance to review your website, social media, prices, and other key details before the session – so the actual audit call can go straight into the areas where you need the most help.During the 1-to-1 session, you'll look at:Your goals – How much do you want to earn? How many days do you want to work?Your prices and services – Are they working for you or against you?Your marketing – Is your online presence actually helping you attract clients?Client booking systems and daily routines – Could things be more efficient?It's not about pointing out what's wrong; it's about helping you see new opportunities, make things simpler, and build a grooming business that actually works for you.You'll leave with a clear action plan, a recording of the session, and the confidence to move forward with your business.And don't forget: use code PODCAST30 to get money off your audit session!You can book your audit here: https://petprofessionals.mykajabi.com/the-business-audit
In this episode, Bill Betts talks about coaching, in particular Louise, a mindset coach who works closely with pet groomers to help them overcome common business challenges – from self-doubt to pricing nerves and burnout.Louise often shares how our mindset – the way we think and feel about ourselves and our business – plays a massive role in how successful we can be. If you've ever felt guilty about raising your prices, struggled to set boundaries with clients, or put off the things you know you need to do… this episode is for you.
In this episode, Bill is joined by KiKi, an SEO expert from New Media Ghost, to talk about something that can make a huge difference to your grooming business: being found online.If you've ever wondered why your business doesn't show up on Google or why you're not getting as many new clients as you'd like, this episode is for you.KiKi breaks down SEO (Search Engine Optimisation) in a way that makes it easy to understand. She explains how SEO isn't just about keywords anymore, it's about answering real questions people are asking online, especially now that more people are using AI tools like ChatGPT to find services.They also talk about the way search habits are changing. It's no longer just about typing “dog groomer near me” into Google – people are asking longer, more specific questions like “Where can I find a groomer that's good with nervous dogs?” If your website and content don't answer those questions, you could be missing out on business.KiKi also shares her work on the Zero Click Authority app, which helps businesses stay visible in today's AI-powered search world.This episode is packed with useful advice that'll help you get noticed by more of the right people online – without needing to be a tech expert!
In this episode, Bill Betts talks openly and honestly about something many pet groomers struggle with: money mindset. If you've ever felt awkward about raising your prices or unsure how to manage your finances, this episode is for you.Bill explains how the way we think about money, often shaped by how we were brought up, can affect how we run our businesses. When we don't value ourselves properly, we're more likely to undercharge, feel stressed, and get stuck in a cycle of burnout.He shares stories from groomers he's worked with who've made big changes by working with money coach Fanny Snaith, including how simple tools like budgeting with savings pots can make a huge difference to your confidence and control around money.This episode is all about learning to see money as a tool, not something to fear or avoid. When you start taking control of your finances, you take control of your business and your life too.
In this solo episode, Bill talks about something you might not usually think of as a business skill – curiosity – and how it can be a game-changer for pet groomers.Bill reflects on his own journey and shares how being curious, always asking questions and wanting to understand more have helped him grow his business. While many groomers are naturally curious about grooming tools and techniques, Bill explains that the real growth happens when we take that same mindset and apply it to the business side of things too.He talks about how staying curious about pricing, marketing, customer behaviour, and industry trends can lead to better decisions and more success. Whether it's reading a new book, questioning how things are done, or just asking “why?”, curiosity helps you stay ahead of the game.Bill also shares a key lesson from Arnold Schwarzenegger's book, Be Useful – reminding listeners that successful people are always learning, asking questions, and staying open to change.This episode is all about keeping an open mind, staying curious, and refusing to settle for “that's just how we've always done it.”
In this episode, Bill Betts chats with Diana Horvath, a grooming salon owner and the author of The Awakened Pet Groomer. Together, they explore something that many groomers struggle with – how to set healthy boundaries with clients and avoid burnout.Diana shares her personal story of how she got into grooming, and how over time she realised that constantly trying to please everyone was taking a toll on her mental health. She explains how she started setting clear boundaries in her business – and how that not only improved her work-life balance but also made her business more enjoyable.Bill and Diana talk about how self-awareness and honest reflection can help groomers make better decisions about the types of clients they take on, how they run their diary, and how they communicate clearly and kindly with customers.If you've ever felt overwhelmed by client demands, or struggled to say no – this episode is for you.
In this episode, Bill talks to Lobby, a former police officer and founder of Trojan Well Being, about something that affects more of us than we realise – mental health.Lobby shares how his own experience of trauma led him to set up Trojan Well Being, a business focused on helping others improve their mental well-being. He explains why Mental Health First Aid training is so important – especially for business owners and anyone working in high-stress environments, like the pet grooming industry.Bill and Lobby talk about the signs that someone might be struggling, and how training gives you the tools to spot those signs and know how to help. Whether it's a colleague, an employee, or even a client, knowing how to start a supportive conversation could make a real difference.They also explore how to create a safe, open environment at work, where people feel comfortable speaking up. Regular check-ins, small conversations, and showing empathy all help build a strong, supportive team.This episode is a must-listen for any groomer who runs a team – or just wants to understand mental health a bit better.
In this powerful episode, Bill Betts speaks with Alexander Seery, founder of Shifts to Success, about how he went from a career in the police to becoming a successful entrepreneur and property investor.Alex shares what it was like working in law enforcement and how he started to feel frustrated by the lack of freedom and financial control. He noticed many of his colleagues felt the same – stuck in a system that didn't reward them for working harder or thinking bigger. That realisation pushed him to look for something more – and that's when he discovered the world of business.Now running a company that helps others from the public sector start their own businesses, Alex talks honestly about the highs and lows of starting out, and how learning from the right people helped him build real, lasting success.Bill and Alex also chat about money mindset, financial education, and how so many of us are held back by what we were taught growing up – things like "play it safe", or "pensions are everything". This episode encourages listeners to think differently about their future, and to surround themselves with people who are already where they want to be.This one's all about growth, learning, and taking control of your future – no matter where you're starting from.
In this episode, we speak with Groomit co-founders Sohel Kapadia and Lars Rissmann about building a mobile, on-demand pet grooming platform designed for convenience, quality, and scale. Unlike typical marketplace models (e.g., Rover/Wag), Groomit vets groomers, provides fully outfitted mobile vans, manages logistics/technology, and delivers a consistent standard of service—for both pet parents and groomers.After bootstrapping for years, Groomit has achieved $7.4M in 2024 revenue (up from $5.8M in 2023), with over 150,000 pets groomed and an average rating of 4.8 stars. The company now operates in 17 states and 50+ cities, with a repeatable playbook for entering new markets and building recurring revenue, including auto-scheduling that now accounts for ~30% of bookings.Groomit's hybrid model—supporting independent groomers with vans, bookings, payments, and software—has unlocked earnings potential for groomers (often earning ~$117 per appointment) and a premium, convenient service for pet owners. The vans are third-party investor-owned, minimizing Groomit's capex, and groomers operate as independent contractors who can keep vans at home for efficiency.If you're interested in how to scale a premium services marketplace with high operational complexity, tight quality control, and strong unit economics, this episode offers a clear blueprint.
In this exciting episode, Bill Betts is joined by Vicky, better known as The Pet Accountant, to talk all about the upcoming Pet Pro Expo – a brand-new business event for the pet industry.Vicky shares why she's so passionate about this event. It's not about product stands and freebies, it's about learning how to run a better business. Whether you're a pet groomer, dog walker, or daycare owner, this event is packed with helpful advice from people who understand what you do.They chat about the power of networking, building real connections with others in the industry. Vicky explains how talking to other business owners has helped her grow, get fresh ideas, and feel more supported. It's a great reminder that even though we all run our own businesses, we don't have to do it alone.The Pet Pro Expo will feature talks on pricing, marketing, using technology, and lots more. The goal is for you to walk away with practical ideas you can use straight away to make your business better.Bill and Vicky also cover the key event details, where it's happening, what to expect on the day, and why it's set to be a friendly, supportive, and inspiring day for pet professionals.If you're thinking about going, this episode will help you decide!
In this solo episode, Bill Betts shares a real-life story about a recent visit to the opticians – and how it made him reflect on customer service in pet grooming businesses.What started out as a simple eye test turned into a confusing, awkward experience full of disorganisation, mixed messages, and long waits. While everything technically got done, Bill walked away feeling deflated and frustrated – and it got him thinking…Are your customers ever walking away from your grooming business feeling the same?This episode is a reminder that grooming isn't just about the haircut – it's about the whole experience from start to finish. From the way your business answers the phone, to how you greet people, to how smooth and professional everything feels – it all matters.Bill talks about things like:How to make customers feel valued, not ignoredWhy first impressions (and last impressions) matterThe importance of being organised and confident, even if you're paddling like mad behind the scenesAnd how paying attention to the little things can help you keep clients longer and charge what you're worthThis is a practical episode full of insights for any pet grooming business owner who wants to stand out through better service.
In this episode, Bill Betts shares the inspiring story of Alexis, a pet groomer whose business has undergone a complete transformation, thanks to some smart changes and a willingness to try new things.Bill plays a clip from one of their recent coaching calls, where Alexis explains how she went from earning £1,800 a month to £6,000 a month, all while reducing her working week to just four days. It's a brilliant example of how working smarter, not harder, can lead to big results.So, how did she do it?Bill breaks it down:She added new services, like cat grooming, which brought in a whole new group of clients.She reviewed her prices, making sure they truly reflected the value of her work.And she got serious about time management, focusing on the things that make the biggest difference in her business.This episode is more than just numbers – it's about what's possible when you take control of your business and stop doing everything the hard way. Alexis's story shows that with the right mindset, support, and strategy, pet groomers can earn more, work less, and love what they do again.
In this episode of the Pet Grooming Business Help and Support Podcast, Bill Betts sits down with Carl Armstrong, a life coach who helps people get more clarity and direction in both life and business.Carl talks about his own journey – leaving his admin job to become a life coach because he wanted to make a difference in people's lives. He explains what life coaching actually is (and what it isn't), and why it can be so powerful for people who feel stuck or unsure of their next steps.One of the key topics Carl talks about is understanding your values – the things that really matter to you. He explains that when your work or personal life doesn't match those values, it can leave you feeling frustrated or unfulfilled. But when you start making choices based on what matters most, life can start to feel a lot more rewarding.Carl also shares stories from his coaching work, including one where a client was able to rebuild her relationship with her family through honest conversations and emotional growth. He shows how life coaching isn't about giving advice – it's about helping people find the answers that are already inside them.This episode is a great listen if you're feeling stuck, burned out, or just ready to explore new ideas. Carl reminds us that it's never too late to reflect, re-focus, and find more joy in life.
In this episode of the Pet Grooming Business Help and Support Podcast, Bill chats with Charlotte from Pet Business Support all about social media, and how pet groomers can use it to grow their business.Charlotte shares her journey, starting as a virtual assistant and growing her business into a thriving membership group, all focused on getting better at social media. She now supports pet professionals across the UK with simple, effective ways to show up online.This episode is full of great tips for anyone who finds social media a bit overwhelming. Charlotte explains that it's not just about selling – it's about building real connections with your followers. Sharing your experience and knowledge helps you build trust and makes clients feel more connected to you.They also talk about something many groomers worry about: negative comments or feedback. Charlotte reassures listeners that not every post needs to be perfect, and that it's more important to focus on helping others than chasing likes or views.Whether you're just starting out or want to improve your online presence, this episode is packed with advice to help you show up with confidence and grow your grooming business through social media.
Tuesday 6/17/25
This week we're talking about why humane handling must be a priority for groomers, for owners. For veterinarians, we have to make humane handling a priority. And that gets tricky if we haven't yet defined what humane handling is. For full transcripts, go to the audio episode on CreatingGreatGroomingDogs.com You can also listen to this episode as a podcast on my website or anywhere you listen to podcasts. For more information about my classes- The full diploma program Master Groomer Behavior Specialist(MGBS) diploma program Shorter courses- Modern Behavior & Handling for Groomers Groom S.M.A.R.T. Want to support the show? Buy Me A Coffee!
Hi there, and happy Wednesday! Here's a look at our top local stories for Wednesday, April 2. Find the complete articles and much more in today's paper and online at https://www.iolaregister.com/.
Join Barbara, Susy and Dave Campanella for a discussion about using conditioner before you shampoo also known as the "Close open close" method. Dave also updates us on everything Best Shot. There is a companion handout that can be found at our website on the blog page.