Vision | The Home Care Leaders Podcast

At Synergy Home Care of Carlisle, PA, franchise owner Michelle Lisk's very first employee is still working alongside her to provide care to their community.With turnover reaching a staggering 77% in home care according to this year's HCP Benchmarking Report, how is it possible to retain your staff long-term?Michelle credits her success to a few simple strategies, and in this live recording of Vision, the Care Leaders' Podcast, she'll share them with you. Come prepared with your retention questions for this exciting interactive session.

In our 100th episode, Hospice Pioneer Barbara Karnes shares why it's important to include hospice holistically across the continuum, the role it can play in home care, home health, and senior living, and why all verticals of healthcare need to be trained on the dying process.

Michelle Cone and Laura Coyle of HomeWell Care Services address why home care plays a crucial role in reducing hospital readmissions, how they're prioritizing this at HomeWell, and what they would suggest as the first step to improving outcomes. 

Chris Magleby, CSO of HCP, shares 5 proven strategies to keep your people past the first 100 days, and how you can save more than $58,000 per year in recruitment and retention expenses. 

 John Wilson, Sales Strategy & Account Management at A Place for Mom, discusses what a successful lead generation strategy looks like, how it compares to traditional advertising, and how to select a lead generation service. 

Malka Trump, Director of Compliance at Viventium, breaks down why pay is such an important topic in post-acute care, how businesses can stay accurate and compliant, and why it's crucial to stay on top of legislative updates. 

Brett Ringold, VP of A Long Term Companion, and Gary Bachrach,  Executive Director of Business Development of Home Care Services at the Joint Commission, discuss the importance of accreditation in post-acute care and how it can set businesses up for success with referrals and partnerships. 

Emily Isbell, CEO at Emily Isbell & Company, shares the skills that post-acute care leaders need to develop, and how they can set their businesses up for success. 

Lindsay Schwartz, Founder & Principal of Workforce and Quality Innovations discusses how the social determinants of health impact employees, and what benefits organizations should focus on to improve their culture.  

 Chris Bowker and Bryan White, Co-Founders of PreIntent, share their strategies to improve engagement during the hiring process  and some of the data and strategies that have made their clients so successful. 

Marissa Snook (President & CEO of corecubed) and Anthony Kelker (Search Marketing Specialist at corecubed) discuss the importance of content marketing, how post-acute care businesses can continue to make it a priority, and its impact on search engine optimization (SEO). 

Dr. Jennifer Kennedy, Vice President of Quality & Standards at CHAP, discusses what CMS's Hospice Quality Reporting Program (HQRP) means for the care continuum as a whole, and the most important things for providers to be aware of.  

Nick Bonitatibus, Owner and Founder of the Digital Champions, discusses the unique challenges of using social media as a marketing tool in home-based care, and common mistakes agency owners are making with their digital presence. 

During a 10-minute online survey, agencies were asked to share more about their challenges, successes, and future goals around their employee training programs. Linda Leekley, Chief Clinical Officer, and Todd Austin, President of HCP,  recently shared the insights we gained and their advice for the future. If you'd like your own copy of the report, go to https://www.homecarepulse.com/2022-state-of-training-report/. 

Jessica Nobles, Executive Director of Home Care Ops, breaks down her five-step system for taking a step back from daily operations, and what agency owners can do to save more time in their schedule. 

Kristen Wheeler, Executive Director of Private Duty at NAHC, identifies five critical issues affecting the industry right now and what providers can do to advocate for change.

Wendie Colvin, Senior Clinical Content Writer at HCP, answers all your questions about OASIS-E, and shares how agencies can prepare their staff for these new regulatory updates in 2023.

 Josie and Ron Ross of Avant HR Solutions share how the home-based care industry can truly invest in DEIB (Diversity, Equity, Inclusion, and Belonging) initiatives, and some of the most important first steps agency owners can take. 

As we dive into Season 3 of Vision: The Care Leaders' Podcast, new hosts, Linda Leekley and Amanda Sternklar, discuss how training has evolved over the last 20 years and what care providers need to focus on to provide long-term support for industry professionals. 

Melanie Stover, Owner of Home Care Sales, shares everything you need to know about referral sources to set your agency up for success. She answers how to communicate with referral sources, how to promote transparency, and how to engage/empower marketers in your organization.

Miki Rossanis, Head of Clinical Development at Sensi, addresses how artificial intelligence technology can aid agencies in recognizing cognitive changes in their clients, and provide supplemental care for the aging populating amid caregiver shortages.  

Wendie Colvin, Senior Clinical Content Writer at Home Care Pulse, discusses how we can prepare clients, caregivers, and their family members for the progression of Alzheimer's, and what agencies need to do to support the millions of people living with this disease.

Barbara Karnes, author of 'Gone From My Sight', 'The Little Blue Book' and 'The 11th Hour' explains the role of an end-of-life doula in Hospice, how they can support patients and their families, and the importance of advocating for the dying process.

Daisy Dalegowski, Director of Nursing at BrightStar Care Central Denver, shares why training is important for morale and retention, the differences between a good and bad program, and how every DON can keep caregivers engaged by making training fun and interesting.

Our new podcast host, Melissa Mendez, joins Miriam Allred to talk about her passions/hobbies, background in home care, and what you can expect in season 2 of Vision: The Home Care Leader's Podcast. 

John Bennett, CEO of Sunny Days In-home Care in Pittsburg, PA breaks down his company org chart and shares the reasoning behind hiring on-call supervisors for answering calls after hours and on weekends versus using an answering service. 

Tatyana Zlotsky, Chief Customer Officer at A Place for Mom, explains what it means to be focused on quality outcomes, how to re-evaluate your people and tech stack to drive outcomes, and the recent updates at APFM to help providers leverage their data and acheive their growth goals. 

Mike McSherry, Director of Partnerships at Hireology shares what agencies should do when they've already 'tried everything'. We discuss back-up plans, flexible schedules, emotional salary, employee recognition, and addressing burnout. 

Todd Austin and Tyler Guthrie from Home Care Pulse highlight ten trends we've seen from early analysis of the 2022 HCP Benchmarking Report—to be released mid-April.

Dave Tasto, Owner of Assisting Hands - Boston Northwest and Beau Daggett, Senior Software Advisor at AxisCare cover which client outcomes to focus on, which tools and resouces are being under-utilized, and the value these measurements have for an agency and the industry at-large. 

Building a strong value prop that's different than your local competitors isn't easy, let alone selling it to your right-fit referral partners — learn from Michelle Cone, SVP of Training/Brand Programs Corporate and Lou Romano, Owner of HomeWell - Hackensack, NJ with their combined 30+ years experience in home care. 

Have you ever wondered how you can use your operational data to find your blind spots and improve your business? Learn from Jeff Wiberg, CEO of Family Resource Home Care and Tim Murray, Founder of Aware Senior Care and TeamElderCare Consulting as they break down how to effectively use data as a part of your growth strategy.

Marissa Snook, CEO and Erica Horner, Home Care Consultant at corecubed shed light on the current landscape of home care sales and marketing and how agencies need to adapt to the upcoming trends in 2022. 

Bruce Berlind, President and Chris Trempe, Vice President of SwyftOps highlight five software tips you can use to reset or reprioritize the usage of your EMR at the start of 2022. 

Tim Smith, Owner of FirstLight Home Care in Oklahoma City, overviews why having a budget is essential, five tips to better manage your finances, and how to avoid common financial mistakes as a business owner. 

Gabby Hoing, Owner of Kore Cares in South Dakota explains how raising client rates incrementally over the last 24 months is helping her agency compete  for employees with local competitors like Walmart and Amazon. 

Krystal Wilkinson, CEO of Adultcare Assistance shares how to elevate your team by getting people in the right seats, having every person own a number, and creating a mission that unifies the whole company. 

Patty Burgess and Sheila Schultz, Co-Founders of LifePath Learners deliver what it means to build a culture of training and why self-care needs to be a part of that culture for your entire team.

Bob Roth, Managing Partner of Cypress Home Care Solutions in Scottsdale, Arizona highlights what's changing in home care and how providers can better prepare for what's coming. 

Chris Mercer, Director of Health Care Market Growth at Hireology covers employees top motivators for starting a new job search, what channels and mediums they're using and how to build an employment brand to create the ideal candidate experience.

Lorraine Toderash, Senior Product Manager at AlayaCare discusses how to improve  your care plans to increase ongoing engagement and accountability. 

Kunu Kaushal, Founder/CEO of Senior Solutions Home Care and Founder of the Independent Home Care Alliance shares his take on providing the right development opportunities for office staff and how office culture radiates into the client/employee experience.

Stephen Tweed, Founder/CEO of Leading Home Care overviews the 'perfect storm' happening in home care in regard to M&A activity, consolidation, and the ever-changing landscape. He'll highlight what you need to be aware of and how the high volume of activity is affecting providers nation-wide. 

Kyle Bossung, Co-Founder and President of Senior1Care in Indiana tells his story about starting a CNA school inside of his operation and why they've chosen training as their competitive advantage. 

Laura Shaw-deBruin, Executive Director at Norwood Seniors Network explains how she has built and implemented a caregiver mentorship program to retain high-quality caregivers by giving them mentorship roles and how it helps them retain new employees. 

Brett Ringold, Vice President A Long Term Companion highlights his agency's process to scheduling—deep dive into pre-scheduling, scheduling, and re-scheduling, then we field top of mind scheduling questions from a live audience. 

Dawn Spicer, Caregiver Development Manager at Home Instead-Jacksonville, IL highlights her journey starting as a caregiver climbing a career ladder to her current role. She shares how training, annual reviews, and ongoing mentorship programs help their agency retain more caregivers. 

Greg Henderson, HRO Manager at Whirks unloads on what is and isn't HR in home care and which 3 common misunderstandings agencies need to take a new look at. 

Jayne Kelleher, Director at Bethany at Home in the greater Boston Massachusetts area is getting creative with employment shortages by keeping  a pulse on the local market and finding new ways to recruit.  

Rick Dyer and Kate Fraser from InPro Insurance Group unpack the 3 most common claims, why providers aren't prepared, examples from real home care owners, and what you can do to avoid these claims. 

Andy Droney, ADT's Senior Director of Health & Innovation Programs discusses how in-home care technology can supplement existing care, reduce outcomes such as readmission rates or falls, and help agencies care for more clients amid caregiver shortages.