Podcasts about customer advocate

For this installment of the Data Center Frontier Show podcast, we bring you the first episode in a new series with our friends from the Nomad Futurist Foundation. Nomad Futurist is a 501(c)(3) non-profit organization established, per the group's mission statement, "to demystify the world of digital infrastructure and the related technologies that impact every aspect of our daily lives."  Committed to educating youth in underprivileged communities, promoting diversity and inclusion, and opening up opportunities for growth and new career paths, the group says its "primary focus is to empower and inspire younger generations through exposure to the underlying technologies that power our digital world."  Nomad Futurist is known for appointing individuals throughout the data center industry to its ranks of Ambassadors and Advisors, who work to promote the organization's ethos and goals in their professional spheres. The organization's members are a pervasive presence in the data center sector, to be found in attendance and presenting at most industry events in the U.S. and abroad.  The purpose of the Data Center Frontier/Nomad Futurist: Field Report series -- aka "Nomads at the Frontier" -- is therefore to gather recurring industry insight, expertise and commentary from Nomad Futurist leaders and ambassadors, firsthand and in the field, as they participate in these events.  Yotta 2024 Impressions For the first installment of Nomads at the Frontier, Data Center Frontier's Editor in Chief Matt Vincent called into Las Vegas during the debut of Yotta, an event conceived and brought forth by Data Center Dynamics aimed at unifying leaders and stakeholders in digital infrastructure industry at large. For this interview, DCF spoke with Nomad Futurist Advisors Jodie Lin, Customer Advocate and CSR with data center infrastructure company Mirapath, Inc., and Illissa Miller, CEO of iMiller Public Relations, a firm focused on the digital infrastructure industry, for their reflections and impressions from the environs of Yotta 2024. To begin, we asked Lin and Miller for their top takeaways from the show regarding the confluence between the larger world of digital infrastructure and data centers. Next, given how attuned data centers are to the AI technology shift, we asked Nomads Lin and Miller for their perceptions of the level of preparation within rest of the digital infrastructure space, as heard from at Yotta, for facing up to AI's demands and opportunities. DCF also wondered whether, based on impressions received from Yotta, the data center industry's obsessions with power, cooling, sustainability, and managing exponential growth in wake of AI seem to be shared equally by the larger world of digital infrastructure. Finally, owing to certain breakthroughs in the areas of regulation, funding, and planned deployment, this year has felt like a tipping point in terms of optimism for advanced nuclear energy, especially in the US data center industry. As such, we asked our Nomads to gauge whether this anticipation for "new nuclear" energy was as palpable in the larger world of digital infrastructure as encountered at Yotta?

In this episode of GlideChat, GlideFast CEO Michael Lombardo and Kali Alexander, Account Executive and Customer Advocate at GlideFast, explore the transformative power of ServiceNow and discuss the journey towards a more efficient, low-code platform. Kali and Mike share personal challenges they have overcome to get where they are today, showcasing the resilience and dedication required to succeed in both life and business. Tune in for a compelling conversation that blends professional insights, personal stories, and practical advice for navigating challenges and achieving your goals in the ServiceNow space.

Bill Schmarzo is The Dean of Big Data, author of four books, and currently Customer Advocate, Data Management Incubation at Dell Technologies.

There is a right and wrong way to distribute your content in communities. Katarina Andrejević tell us the right way. Katarina is the Customer Advocate at Userlist, an email marketing automation platform for for product-led growth. She shares how she tracks the success of organic traffic, online discussions and community building. Remember—never spam your community and keep the reader in mind.0:00 Introduction1:20 Conversation with Katarina5:25 Roadblocks in distribution9:00 Keep reader in mind11:55 Communities15:40 The right and wrong way19:40 Tracking23:05 Success story27:10 OutroCheck out The State of the B2B Podcast Listener report Sign up for Modern Day Marketer (the newsletter)Follow Katarian: LinkedIn | Twitter | Userlist Follow The Juice:| Website | Blog | Twitter | LinkedInFollow Brett:| Twitter | LinkedIn

Today's guest is Kali Alexander, ServiceNow Customer Advocate at GlideFast Consulting. Founded in 2015, GlideFast Consulting is an Elite ServiceNow Partner that specializes in delivering exceptional solutions on the ServiceNow platform. Headquartered in Waltham, Massachusetts, the company pride themselves on offering industry-leading services, unparalleled expertise and a track record of positive customer reviews. Kali is a Certified ServiceNow System Administrator aimed at helping enterprises and organizations leverage IT automated processes to run at peak performance in order to stimulate growth, while saving time and resources. A curious autodidact keen on creating a technical solution-based flow state, she thrives in situations that challenge her to be a resourceful problem solver and collaborator. In this episode, Kali will discuss: How she got into the world of ServiceNow, Her experience at Knowledge 2023, The possibilities of Generative AI with ServiceNow, What she learned from meeting people at Knowledge, The optimism and sharing experiences working with ServiceNow, Where she sees the future of ServiceNow evolving

We have a special episode on the podcast this week!

As you can probably tell from the interview, I've known Bill for a while now and we just click. He grew up playing the trumpet, so did I, we were both in Jazz Bands and to boot he was into his sport Basketball and I was into Tennis as my sport! With a lot in common, it was really great to get to know more about Bill, his character and what lies beneath the skin. We had a great conversation and I'm sure you will hear it and feel it as we meander through the questions. It's clear to me that Bill is a philosophical soul with wisdom oozing out from every pore. I really enjoyed speaking to Bill and getting to know the man more intimately. Thank you for taking the time to listen to this season and when you get a moment please tell everyone about it. :-) Bill is currently working as Customer Advocate, Data Management Incubation at Dell Technologies. Professor and Educator. He has developed and teaches the “Big Data MBA” – a course for integrating data and analytics into the operations of the business – at University of San Francisco School of Management and National University of Ireland-Galway School of Business & Economics. He also lectures to numerous universities and organizations worldwide. As an author he has written 4 books “Big Data: Understanding How Data Powers Big Business,” “Big Data MBA: Driving Business Strategies with Data Science” and the forthcoming “Economics of Data, Analytics and Digital Transformation;” and published over 350 industry-leading articles and educational videos on the application of Big Data, Data Science, AI / ML and IoT to drive data monetization and digital transformation.

According to Sachin Bhatia, CMO of Lenovo Infrastructure Solutions Group in Asia Pacific, the last several months of pandemic-sparked disruption delivered an unexpected upside. Prompted by rapid changes to get creative and move away from traditional tactics, they've essentially earned an “MBA 2.0”. In this energetic conversation, Sachin and Kathleen discuss how marketing can be the headlights of a business, the importance of a customer-focused agenda, and how Lenovo is uniquely positioned to manage global supply chain processes. When you hear Sachin talk about Lenovo's “Everything as a Service” approach and how they are bringing a software mindset to silicon, it will be clear why Lenovo won the VMware Partner Innovation Award for Global Alliances in 2021.   About the Guest: Sachin Bhatia is the Chief Marketing Officer for Lenovo Infrastructure Solutions Group, Asia Pacific. You can find him on LinkedIn at: https://www.linkedin.com/in/sachinbhatia2018/ or on Twitter at @sachinCMO   About the Host: Kathleen Tandy is Vice President of Global Partner and Alliances Marketing at VMware. You can find Kathleen on LinkedIn at: https://www.linkedin.com/in/ktandy85/, or on Twitter at @kaktandy.   To learn more about VMware's partner programs, please visit https://www.vmware.com/partners/partner-executive-edge.html. Subscribe, follow, and review VMware Partnership Perspectives podcast.  

In Episode 10 of Season 2 on Driven by Data: The Podcast, Kyle Winterbottom is re-joined by Bill Schmarzo, Customer Advocate and Data Management Incubation at Dell Technologies, where they discuss how things have gone since his first appearance on the podcast, which includes: What his new role at Dell Technologies entails Why he's getting the chance to put his money where his mouth is Why the transition away from the CIO was required and has happened How his prediction that there will be a CDMO (Chief Data Monetization Officer) is unfolding How the Data Leader is now the person responsible for quantifying value from Data Dell's approach to motivating and guiding organizing to becoming data-focused The importance of an organization understanding their data Why storing data is not enough and prevents organizations from driving value from their data How are organizations applying data and analytics to drive quantifiable benefits

CHOICE has awarded the 'Airline Customer Advocate' a Shonky Award for leaving Australians stranded. The airline-industry funded scheme that is meant to solve consumers problems has no teeth and no real value, according to the consumer group. CHOICE has named the worst services and products today in their annual Shonky Awards. Managing Editor Marg Rafferty joins Jennie Lenman in this podcast for a chat about Airline Customer Advocate and the other culprits making the top 5. CHOICE has a campaign for stronger travel rights, with more info at choice.com.au/travelcampaign.

In episode 92, host Eric Dickmann interviews Brian Kale. Brian is a customer service advocate, CX industry insider, and Head of Customer Success at Bank Novo. a small business banking platform connecting business owners to no-fee checking and debit accounts. He's been helping companies better understand their customers by building better products for their needs. For show notes and a  list of resources mentioned in this episode, please visit:https://fiveechelon.com/being-customer-advocate-within-your-business-s6ep11/A fractional CMO can help build out a comprehensive marketing strategy and execute targeted campaigns designed to increase awareness and generate demand for your business...without the expense of a full-time hire. The Five Echelon Group - Fractional CMO and strategic marketing advisory services designed for SMBs looking to grow. Learn more at: https://fiveechelon.com

Brands with “purpose” in their DNA face the biggest fallout when they make a mistake: think Patagonia and Thank You. So where does that leave everyone else? New research from The Guardian finds purpose drives growth and keeps customers, and demand is climbing. The dairy industry is a major emitter – belching cows emit a shedload of methane – but it's working to clean up what it can. Dairy Australia is taking an honest approach and targets “change-makers” in its comms – the 50 to 60 per cent of people who are socially conscious, who vote with their wallets and live their values. “The risk is greater if we do nothing and stay quiet,” says Amber Beaumont, Dairy Australia's Communications Strategy Advisor. Mason Rook, The Guardian's Commercial Director, says audiences can spot tokenistic gestures, so brands must walk the talk – or get called out. But ME Bank's Head of Purpose and Customer Advocate, Scott Dare, says a no amount of purpose will cut it if the product is crap: “No-one will be interested.” See omnystudio.com/listener for privacy information.

Francisco Oller Garcia, a Customer Advocate at Drift, joins the team as one of our newest co-hosts. He and Ashleigh discuss his physical disability and how his positivity and honesty have propelled his career forward.SHOW NOTESHis Sales Journey-He graduated with an MBA in 2018 and went to work in marketing. As a marketer, you need to wear many hats, one of the most important is business development.-He now works as a Customer Advocate at Drift but realizes every person is in sales no matter what they do.Getting Connected With OSoS-Ashleigh and Francisco met through Kasey last year while he was in the process of determining his next career move.Feeling Like an “Other” In Sales / 00:05:17-Francisco has felt like an “other” throughout his life because of his physical disability. In a pre-pandemic world, he rolled into conferences and received stares.-He's always chosen to use humor, vulnerability, and honesty to address that elephant in the room and make deeper connections.-In a post-pandemic world, he doesn't have to reveal he's in a wheelchair. He chooses to because it's an integral part of his identity.What Is He Most Proud Of?-As a Latino man with a physical disability and not much SaaS or B2B experience, he's proud he made it into his dream company, Drift.The First Thing He'll Do When “Normality” Resumes?-Francisco's heading back to Puerto Rico to see his family.Connect With Francisco-LinkedIn-Instagram-TwitterLet's Connect!-Instagram-LinkedIn-TwitterSend in a voice message: https://anchor.fm/othersideofsales/messageSupport this podcast: https://anchor.fm/othersideofsales/support

In episode 88, I get to talk to our first ever repeat guest, Jena Bagley!  She is AWeber's Customer Advocate and the reason I switched to AWeber for my email services.  We are discussing some of the new features of AWeber and how amazing they are for small businesses.  Sign up for AWeber Free here! Join The Determined Mom Show Community Join the Mastering Google My Business Facebook Group  

Karyn Thomas is an Amazon and E-Commerce Conversion Expert. Karyn is also the Co-Founder and CEO of Private Label Profit, a done-for-you company that helps Amazon sellers maximize profits while minimizing effort. Karyn is also a Brand Evangelist and Customer Advocate at Helium 10, a software company that empowers Amazon entrepreneurs with a state-of-the-art software suite. In this episode… Are you trying to find new and innovative ways to make your Amazon brand stand out? You're not alone! Today's Amazing Exits guest, Karyn Thomas, knows how difficult—yet, important—brand building can be for your business. With almost 7 years of experience as an Amazon entrepreneur and business coach, Karyn is here today to share how she co-founded Private Label Profit, why Amazon optimization matters, and how to find your “why” as an Amazon seller. If you are looking to learn valuable Amazon optimization tips and tricks to gain customer attention and increase sales, listen in as Kellianne Fedio, host of the Amazing Exits podcast, sits down with Karyn Thomas, Co-Founder and CEO of Private Label Profit. Today, Karyn shares how to make the most of your business by maximizing your “why” and becoming a pro at advertising. You don't want to miss her practical and effective solutions to your marketing, design, and optimization questions! Stay tuned.

Dan Brazil, Customer Advocate at Bold360 shared his thoughts on how AI and automation can create high-value touchpoints across the customer journey

Oftentimes marketers are not the ones that get to talk to customers. They build an understanding of what the buyer's needs are and then develop content and marketing strategy around their current knowledge. However, without ever getting to the buyer's needs in their own words, how is marketing supposed to know if they are heading in the right direction? How is the product team supposed to know that their buyers will positively respond to their latest innovation? A Marketing Leader, Cross-Functional Teams Strategist, and the CMO of Mediafly, Isabelle Papoulias, challenges marketers to be the most knowledgeable about the customer in the business. She explains that marketing leaders do so much more than marketing and the value of advocating for the voice of the customer.   Takeaways: Marketing should have their finger on the pulse of the customer, the trends, and how they are changing to inform product innovation. Without the customer in mind, businesses will only create products they are interested in, not necessarily what their customers are interested in. Marketing should understand the customer more than anyone else in the company. You want to get insights from your current customer base, so that you can go and get more customers. Turn your customers into advocates with a customer advisory board. Start building the board with your happiest most successful customers, ones that are fans of your brand. Have a variety of industries, company sizes, and roles represented. Do not assume you know everything, talk to your customers and listen to their buyer needs straight from the source. The CMO has to be focused on the company objectives and what success looks like for the business. If someone comes to you with an idea, use the filter question of, does this serve our growth objectives? Build your priorities by identifying the gaps and problems in your current processes that need to be addressed, to meet your growth targets. For marketing and sales to be aligned, the leaders of those departments have to have the mindset that, “we are better working together than separately.” Career Advice from Isabelle - Trust yourself, you know more than you think.   Links: LinkedIn: https://www.linkedin.com/in/isabellepapoulias/ Mediafly: https://www.mediafly.com/ Evolved Selling Institute: https://www.evolvedselling.com/ Evolvers Podcast: https://www.evolvedselling.com/podcasts/   Busted Myths: The CMO role is solely about marketing, which is not important, so companies should just eliminate it. - The CMO role is so much more than just marketing. Many marketing executives deal with enterprise-wide responsibilities, manage inside sales, and collaborate on product innovation. Businesses that are getting rid of the CMO role, are not doing without the role, they are just calling it something else. The CMO role is essential and far more diverse than just marketing strategy. Technology is the silver bullet that will solve your problems. - Technology is meant to help scale and enhance what you currently have. You need the human resources and strategy in place first, before just buying technology. If you do not have the resources to use the technology appropriately, you will only continue to scale your current problems.   Shout Outs: 29:26 Carson Conant, CEO Mediafly 1:09:20 Isabelle's Mom

Being in the middle can sometimes be a tough place. Stewart Mader's job finds him talking to NJ Transit customers about how the agency operates and explaining what goes on behind the scenes. It also has him taking customers' ideas and concerns to top management. Mader serves as the Chief Customer Experience Officer and Customer Advocate for the statewide organization. He talked with Bernie Wagenblast about what his job involves and what he's learned since joining NJ Transit in April 2019.

Being in the middle can sometimes be a tough place. Stewart Mader’s job finds him talking to NJ Transit customers about how the agency operates and explaining what goes on behind the scenes. It also has him taking customers’ ideas and concerns to top management. Mader serves as the Chief Customer Experience Officer and Customer Advocate for the statewide organization. He talked with Bernie Wagenblast about what his job involves and what he’s learned since joining NJ Transit in April 2019.

Today's interview is with Carey Smith, founder & CEO (Chief Big Ass), and Dave Waltz, Customer Advocate, of Big Ass Fans, a manufacturer of high-volume low-speed fans for industrial, agricultural, commercial and residential use. Carey and Dave join me today to talk about how their customer service strategy has been central to growing the business from $34 million in revenue in 2009 to a projected $175 million in 2014, what they are doing that's different, silent complaints, why they hired a full-time customer advocate and what that person (Dave and his team) does and what they are responsible for. This interview follows on from my recent interview: Moving from the era of CRM (Customer Relationship Management) to the era of CMR (Customer Managed Relationships) – Interview with Geraldine McBride of MyWave – and is number 122 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate, become more social and deliver better service.

“Customer experience is really the only durable or sustainable differentiator in our industry,” says Rodney Shepard, who was recently promoted to be Arvest Bank’s first-ever chief customer experience officer. On the latest episode of the ABA Banking Journal Podcast, Shepard discusses how he “champions the customer inside our organization,” focusing on the integrated digital, in-branch and call center experience — flagging potential pain points and learning from other industries that do customer experience well. Shepard also talks about the continued relevance of branches in Arvest’s strategy. “The more [an issue] goes up the complication scale, the more they want to visit with someone in person,” he says.

Shep Hyken interviews Brian Sprinkle. They discuss his company, Big Ass Fans, and their approach to providing high quality customer service to support their industry-leading products.  In Shep’s Opening Monologue… He compares the profitability of customer acquisition versus customer retention. The Interview with Brian Sprinkle:It costs 5 to 7 times more (on average) to acquire a new customer than to retain an existing customer. You can grow your business, in part, by creating repeat customers.If you focus on making the customer want to come back next time every time, that will turn into a lifetime of business.The company makes great use of surveys to assess its customer service. Short surveys are sent out after the initial sale, 90 days after the sale, and after a support ticket is closed.There is a Customer Advocate position at Big Ass Fans whose sole job is to be the voice of the customer within the company. They go through and read every survey and communicate with other departments and employees to make changes and reinforce behavior.Companies need to train and support their customer service agents for those agents to provide exceptional service to their customers.About: Brian Sprinkle is the Global Customer Service Manager at Big Ass Fans, the world’s leading manufacturer of high-volume, low-speed fans. Shep Hyken is a customer service and experience expert, New York Times bestselling author, award-winning keynote speaker, and your host of Amazing Business Radio. Quote: “If you can keep your employees happy, they’re extremely likely to make customers happy.” – Brian Sprinkle Learn more about your ad choices. Visit megaphone.fm/adchoices

Developer productivity is a key metric when it comes to digital transformation. But how do you not just identify but remove non-value add activities that are part of your organization's current software development process. In this episode of Pivotal Insights, Matt Gunter, Senior Technologist and Customer Advocate at Pivotal, explains how value stream mapping helps developers find and cut the hidden areas of waste in their development process.

Developer productivity is a key metric when it comes to digital transformation. But how do you not just identify but remove non-value add activities that are part of your organization's current software development process. In this episode of Pivotal Insights, Matt Gunter, Senior Technologist and Customer Advocate at Pivotal, explains how value stream mapping helps developers find and cut the hidden areas of waste in their development process.

Laurel Wilson, IBCLC, CLE, CCCE, CLD is Executive Director of Lactation Programs and Faculty for CAPPA, Childbirth and Postpartum Professional Association. She recently acted as the Customer Advocate for InJoy Birth and Parenting, teaching webinars and producing podcasts for professionals for three years. She served as the Program Coordinator for Swedish Medical Center and Presbytarian St. Luke’s Medical Center in Colorado, which combined serve nearly 4000 expectant families a year. 

What makes a support team, business, or community successful? Someone with awesome drive, who communicates well, and genuinely cares about the customer. That’s just a small part of what makes Andrea Rennick rock at her job at Copyblogger Media. I want you to watch or listen to this interview (because we had some technical difficulties half way through) and feel the passion that Andrea brings to the table. This is super important for those of us just starting out or even veterans looking to grow our business. You have to be passionate and care about the customer – bottom line. Andrea is going to share that and more about the WordPress community in the latest episode of the Matt Report! (more…)

What makes a support team, business, or community successful? Someone with awesome drive, who communicates well, and genuinely cares about the customer. That's just a small part of what makes Andrea Rennick rock at her job at Copyblogger Media. I want you to watch or listen to this interview (because we had some technical difficulties half way through) and feel the passion that Andrea brings to the table. This is super important for those of us just starting out or even veterans looking to grow our business. You have to be passionate and care about the customer – bottom line. Andrea is going to share that and more about the WordPress community in the latest episode of the Matt Report! Andrea Rennick teaches us the importance of caring for our WordPress customers Click here for YouTube Listen to the audio version Matt Report - A WordPress podcast for digital business owners Andrea Rennick customer advocate at Copyblogger on building a community in WordPress Play Episode Pause Episode Mute/Unmute Episode Rewind 10 Seconds 1x Fast Forward 30 seconds 00:00 / Subscribe Share RSS Feed Share Link Embed Download file | Play in new window Community If you're not building a community for your business or product – what are you waiting for? The competition is too great for you to think you can just sell to one customer and move on to the next. People want more value for their dollar, so start giving it to them. On the flip side, you can't go it alone building your freelance or agency presence. Build a community of other professionals around you. Need another WordPress developer? Connect with one. How about a designer? Discover some on the social web. Community means more than just where you live – it's who you interact with on a daily basis. People that are progressing your career or you as a person without you even realizing it. Take some time this holiday season and brainstorm how you will grow your community in 2013. Whatta' ya think? So far so good? I need more feedback! Are you liking these interviews? Do you want something different? Let me know – Christmas is right around the corner! If you can share this link with someone that would be super. If you could sign up for my newsletter, that would be an awesome present! ★ Support this podcast ★

Interview with Michelle Miller, one of the City's Customer Advocates in our Department of Community Development, Permitting Episode 19 - Michelle Miller (Customer Advocate)