Adjuster Talk's Podcast

In this episode of Adjuster Talk, join Jason as he uncovers the unexpected thrill of being an independent adjuster. Jason shares riveting stories from the field, from busting deceptive homeowners and shady contractors to surprising encounters with law enforcement officers. Explore the intriguing and sometimes shady side of the adjusting business in this captivating episode. Get ready to hear the ins and outs of adjusting and the exhilarating experiences of busting bad actors."Because once an insured gets busted doing deceptive things like that,  the whole credibility of the claim comes into question." ~ Jason Heenan This Week on Adjuster Talk: ·     Importance of Ethics: Upholding ethical standards is crucial in the insurance industry to maintain trust and credibility.·     Job Security in Adjusting: The diverse nature of adjusting offers job security, especially in cases of fraud investigation and claim-busting activities.·     Technological Advancements: The podcast highlights the significant technological advancements that have revolutionized the insurance adjusting landscape over the years.·     Personal Accountability: Personal integrity and honesty are essential for insurance adjusters and claimants.·     Impact of Fraud: Exposes the impact of fraudulent activities on insurance claims and the importance of professional vigilance in detecting such attempts.·     Professional Conduct: Emphasizes the need for professional conduct and ethical boundaries for insurance adjusters and claimants.·     Industry Insights: Provides insights into the complex and dynamic world of insurance adjusting, offering a deeper understanding of the profession's challenges and rewards for newcomers and seasoned professionals.·     Resource Recommendations: Visit ruraladjustingservices.com and explore adjuster talk for educational resources and contact information for independent adjusting trainers recommended by Jason Heenan. ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast. So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.   

This episode explores the qualifications and potential crossover careers for individuals considering transitioning to independent insurance adjusting. I delve into the unique skills and experiences that make individuals successful in this field, drawing from insights gained from those transitioning from construction, real estate, and staff adjusting. I share valuable perspectives on the challenges and opportunities faced by individuals from these backgrounds, emphasizing the importance of remaining updated with technical skills in the ever-evolving industry. This discussion aims to provide meaningful insights and resources for those considering independent insurance-adjusting careers. "It's not as easy as just showing up and saying, hey, we have a good crew; we have a good history." ~Jason HeenanToday on Adjuster Talk:·     Importance of Independent Adjusting: Insight into the significance of independent insurance adjusting and the ever-changing insurance claims landscape.·     Unique Career Crossovers: Exploring the ideal candidates for adjusting from backgrounds such as construction, real estate agents, and staff adjusters.·     Challenges and Rewards: Understanding the hurdles and advantages of transitioning into independent insurance adjusting from various professions.·     Technological Evolution: Delving into the significant impact of technology on the insurance adjusting industry over the past two decades.·     Professional Growth and Adaptation: Reflecting on personal and professional growth over 20 years in the industry.·     Insights into the Claims Industry: Uncovering the day-to-day challenges and successes in the field of independent adjusting.·     Future of Insurance Adjusting: Previewing upcoming topics and episodes, catering to newcomers and seasoned adjusters. ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTER Visit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time. Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.    

Welcome to Adjuster Talk with your host, Jason Heenan. In this episode, Jason delves into the world of independent claims, adjusting, and becoming a residential adjuster. He shares valuable insights on the best areas for claims if you're an independent adjuster, offering a deep dive into weather patterns and cities with great opportunities for adjusters. Join us as we explore the exciting world of claims adjusting and learn about the educational alliances available for those interested in getting started in the industry."There's just so many different ways to get insurance claims and figure out how to help that situation or add value to that situation." ~Jason HeenanThis Week on Adjuster Talk:·     Importance of Independent Adjusting: Gain insights into the significance of independent insurance adjusting and the evolving landscape of insurance claims.·     Personal Career Reflection: Jason shares personal anecdotes and experiences from his early career, providing a firsthand perspective on the challenges of independent adjusting.·     Evolving Technology: Understand the significant technological advancements in the insurance adjusting industry over the past two decades.·     Hurricane Deployment: Explore the realities of being an independent contractor during a major natural disaster as Jason reflects on his first deployment after Hurricane Katrina.·     Two Decades of Experience: Discover the wealth of experience and knowledge accumulated over 20 years in the industry.·     Professional Growth: Learn from Jason's journey and the lessons learned throughout his career in independent insurance adjusting.·     Industry Insights: Gain a deeper understanding of the highs and lows of the insurance claims industry, including the day-to-day grind and the impact of industry leaders.·     Future of Insurance Adjusting: Delve into the upcoming topics and episodes that will offer a comprehensive view of the world of independent insurance adjusting, catering to newcomers and seasoned adjusters alike.Contact Jason:For more information on independent insurance adjusting and resources mentioned in this episode, please visit Royal Adjusting Services or Adjuster Talk for exclusive programs and educational alliances.Resources Mentioned:·     IA Path with Chris Stanley·     Adjuster University with Jeremy ReddickELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting. 

Welcome to Adjuster Talk with Jason Heenan, where I delve into the world of insurance adjusting and the opportunities it presents. In this episode, I share my journey and insight into why adjusting can be a lucrative and fulfilling career path. I discuss the various aspects of the industry, from handling claims for roofing repairs to the challenges and excitement of being part of large-scale events such as hurricanes. Join me as I explore the reasons why adjusting might be the right career choice for you."The skill of it is knowing how to identify things that are damaged, knowing what the repair or replacement process would look like on paper, and then providing good customer service and writing a report." ~ Jason HeenanToday on Adjuster Talk:·     Importance of Independent Adjusting: Gain insights into the significance of independent insurance adjusting and the evolving landscape of insurance claims.·     Personal Career Reflection: Jason shares personal anecdotes and experiences from his early career, providing a firsthand perspective on the challenges of independent adjusting.·     Evolving Technology: Understand the significant technological advancements in the insurance adjusting industry over the past two decades.·     Hurricane Deployment: Explore the realities of being an independent contractor during a major natural disaster as Jason reflects on his first deployment after Hurricane Katrina.·     Two Decades of Experience: Discover the wealth of experience and knowledge accumulated over 20 years in the industry.·     Professional Growth: Learn from Jason's journey and the lessons learned throughout his career in independent insurance adjusting.·     Industry Insights: Gain a deeper understanding of the highs and lows of the insurance claims industry, including the day-to-day grind and the impact of industry leaders.·     Future of Insurance Adjusting: Delve into the upcoming topics and episodes that will offer a comprehensive view of the world of independent insurance adjusting, catering to newcomers and seasoned adjusters alike.Contact Jason:For more insights or to connect with Jason Heenan, visit Royal Adjusting ServicesELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast. So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.  

Anssi Viljanen is an independent insurance adjuster in Los Angeles, California. Along the way, he experienced playing roles in the real estate and solar energy industries and was a limo driver. After listening to the Adjuster Talk podcast, he credits his inspiration to becoming an adjuster. Anssi's career took off just after Hurricane Harvey wreaked havoc across America. Anssi joins me to describe what he's been doing in the past year, how he completed 700 insurance claims in a year, and the projects he's currently working on. He explains how he manages his time, especially when handling multiple claims. Anssi also shares the story of when he was bound for deportation in California and ultimately missed his wedding.   “700 claims in a year sounds like a lot, but it breaks down to about a 40-hour workweek.” - Anssi Viljanen.   This week on Adjuster Talk: The number of claims he does in a week and his strategies for time management.How he got into the business of being an independent adjuster.Some of the examples of claims he's experienced handling.How he met his wife and his effort to be with her.The story of when he was deported and missed his wedding.How his then-fiancee got him out of the deportation cell.  Connect with Anssi Viljanen:LinkedInEmail: anssiadjusting@gmail.comELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast. So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.   

Today, with over 20 years of experience as an independent insurance adjuster, Jason discusses the lesser-known challenges and risks in his field. He shares personal stories about dangerous situations like dealing with aggressive dogs, encountering homeowners with firearms, accidents related to ladder use, and how surveillance technology affects investigations. Jason also highlights the long-term risks, such as skin damage from being outdoors for extended periods.Join us to learn about the real and often overlooked dangers that field adjusters face every day."If it were an easy job with no risk, it would not pay as well." ~Jason Heenan This Week on Adjuster Talk:·     The various risks independent insurance adjusters face as they conduct fieldwork.·     The importance of being prepared for potential dangers such as dog bites and defensive property owners.·     The significance of ladder safety and the potential risks of falling.·     How interactions with contractors and homeowners can present unexpected hazards during inspections.·     Modern security features like ring cameras impact the investigative process.·     The long-term risks of outdoor work include exposure to the elements and potential skin damage.·     Adjusters must be vigilant and well-prepared for their work's physical and emotional challenges.·     The importance of understanding and addressing the risks inherent in the insurance adjusting profession. ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTER Visit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts! Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.

Today, Jason delves into the world of insurance claims adjusters, shedding light on the various types of adjusters and their roles. Jason provides an insightful overview of the different types of claims handled within the industry, from independent residential and commercial claims adjusters to auto and property claims adjusters. He also discusses less commonly known roles such as liability claims adjusters, workers compensation adjusters, and catastrophe claims adjusters.As someone with many licenses and an extensive background in the field, I provide valuable insights into the various landscapes of an adjuster's responsibilities, shedding light on how these professionals navigate and assess a wide array of insurance claims."If you're a claims adjuster and something big hits and you know how to conduct investigations, write estimates, and get some claims closed, those are the days you're training for right there." ~ Jason HeenanThis Week on Adjuster Talk:·     Various types of claims adjusters specialize in different areas such as property, liability, auto, workers' compensation, and more.·     Liability claims can arise from scenarios like car accidents, slip and fall incidents, or pet-related injuries and are often handled through a policyholder's insurance.·     Workers' compensation claims involve evaluating work-related injuries, overseeing treatment, and monitoring the injured individual's progress.·     Catastrophe claims adjusting is a significant aspect of the field, demanding preparedness and versatility from adjusters to tackle large-scale, impactful claims effectively.·     Subrogation claims involve reclaiming losses from culpable third parties implicated in property damages or inside, such as manufacturers or installers. ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTER Visit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future.Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts! Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.

Independent adjusting can be one of the best career choices you will ever make. It gives you the freedom of most work-from-home occupations without the mundane experience of being stuck at home for 40 hours a week. One of the best ways to boost the adjusting experience is by joining or working with an IA firm.How do you know if an IA firm is good or bad? What should you watch out for?Today, I discuss some of the best ways to determine if the IA firm you're scouting is worth your time or a pass. I describe why winter is a slow month for all of us and when it starts picking up. I explain some risks to consider in being an independent adjuster and how to prepare for slow and fast months. I also share how you can start working with Royal Adjusting Services and the type of adjusters we want on our team.“Check to see what a company's rates are only after you've decided they're good or bad to do business for through doing your homework.” ~Jason HeenanThis week on Adjuster Talk:Why winter is a tough time for independent adjusters.Preparing for the big and small quarters as an independent adjuster.Knowing how to find the right IA firm.The types of behavior you need to watch out for in IA firms.What makes our firm different from other firms?You need to ask an IA firm the questions.The risks to consider when choosing an IA firm.Some of the reasons why you should work for us. ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future.Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.

On today's episode of Adjuster Talk, I delve into the crucial question of why a particular independent adjuster or adjusting company would stand out from the competition. With so many unique resumes flooding our desks, it's essential for independent adjusters to articulate their value and explain why insurance and adjusting companies should choose them for claims and files. Join me as I share insights on this important topic, drawing from my 20 years of experience in the insurance claims industry. "A king's army is going to be really dressed right... We want everyone to look uniform and professional and be warm and safe." ~Jason Heenan This Week on Adjuster Talk: ·     Distinguishing Yourself: Independent adjusters must stand out without disparaging the competition, focusing on their skills and professional profile.·     Business Practices: Royal Adjusting Services emphasizes decentralized operations, personalized schedules for adjusters, and a strong focus on meeting schedules and training to enhance productivity and professionalism.·     Health of the Adjusting Firm: Prioritizing the health of individual adjusting businesses forms the foundation for the success of the adjusting firm as a whole, creating a strong, supportive network within the industry.·     Mindset and Customer Service: Emphasizing a customer-oriented mindset, excellent cycle time, and exceptional customer service are vital for success in the adjusting business, fostering trust and reliability among clients.·     Professionalism and Support: Providing professional attire, emphasizing hydration, and promoting a supportive work environment are crucial for adjusters' well-being and productivity, reflecting a strong commitment to their success and comfort.·     Importance of Communication: Good communication skills, especially after hours or during special occasions, are crucial in establishing trust and reliability and enhancing professional relationships and interactions.·     Scan Misconceptions: Understanding common misconceptions about the frequency and significance of follow-up scans after a cancer diagnosis is essential for informed patient decision-making, promoting clarity and peace of mind.·     Types of Scans: Recognizing the differences between PET, CT, and MRI scans and understanding the circumstances under which each is preferred is critical for patients and doctors, ensuring comprehensive and accurate diagnostic procedures. ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTER Visit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career. This essential resource contains insights and tips to enhance your professional journey. Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time. Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future.  Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting! Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters. Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | Amazon Royal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast. . So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.

Ideally, your team of adjusters should be the best of the best, capable of balancing every claim they get and processing them on time. However, we're not living in an ideal world, so we won't always hire the best, even if we try with our best recruiting skills. Regardless, we still have to know who deserves to be praised and rewarded for their impact on our company.How do we determine who the best is?What criteria should we have when looking for our team's top adjusters?In today's episode, I share the five characteristics of a top adjuster. I discuss the importance of organization, especially during a crisis such as the pandemic or the Big Freeze of Texas. I share how our company adapted to COVID-19 and highlight the importance of always being ready for a new claim. I explain the importance of having quality communication skills - both at work and in life in general. I also discuss why any top adjuster should be passionate about what they do and always have goals aligned with the company.“A top adjuster is certainly going to have goals, and they're going to know how to achieve them.” ~Jason HeenanThis Week on Adjuster Talk:·     Importance of Business Metrics: A top adjuster focuses on business metrics to ensure efficient performance.·     Preparedness for Opportunities: Being prepared for daily challenges and opportunities is fundamental for success in insurance adjusting.·     Effective Communication: A top-performing adjuster must have great communication skills and responsiveness.·     Setting Measurable Goals: A top adjuster establishes measurable goals, ensuring ongoing professional growth and success.·     Passion and Diversified Skills: Top adjusters often demonstrate passion and possess diverse skills from other trades or hobbies, contributing to their success.·     Understanding the Claim Process: Efficiently managing the claim process, including thorough notes and timely updates, is crucial for success in insurance adjusting.·     Operational Agility: Adapting to industry changes and seizing new opportunities, such as virtual claims processing, demonstrates professional agility.·     Future of Insurance Adjusting: Gain insights into topics and upcoming episodes that offer a comprehensive view of the world of independent insurance adjusting, catering to newcomers and seasoned adjusters alike. ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.

Today on Adjuster Talk, Jason shares his journey to 100,000 claims, taking us through the ups and downs of his 20-year career in insurance adjusting.From humble beginnings as a freshly graduated 21-year-old, Jason dives into the challenges and opportunities he encountered along the way, ultimately leading to the creation of Royal Adjusting Services and reaching the incredible milestone of 100,000 claims adjusted nationwide.Recounting his inspiring journey through the insurance adjusting industry, Jason offers valuable insights into the world of claims adjusting and the perseverance required to build a successful business from the ground up."Anything that happens in your business let it be your fault. The day it becomes your fault, you take responsibility for your actions, and then you'll become successful." - Jason HeenanThis Week on Adjuster Talk:·     Starting as a 21-year-old graduate, Jason ventured into insurance adjusting, driven by the promise of travel and the noble notion of helping people.·     Embracing various challenges and opportunities over the years, Jason's career journey led him to significant roles and experiences in the claims-adjusting industry.·     Unexpected events, like Hurricane Katrina, played a crucial role in shaping Jason's career path and expanded his expertise.·     The significance of networking and seeking guidance from experienced professionals in the insurance adjusting industry can't be overstated.Jason's enduring dedication and resilience ultimately led to the establishment and remarkable growth of Royal Adjusting Services, now operating in 22 states and handling over 100,000 claims.ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.

This week, Jason brings years of experience in the insurance adjusting industry to the table as he discusses the importance of independent insurance adjusting, reflecting on over 20 years in the field and Royal Adjusting Services eclipsing 100,000 claims.As he delves back into the podcast scene, Jason's goal is to shed light on the world of independent insurance adjusting, catering to both beginners exploring this career path and seasoned professionals navigating the ever-evolving landscape of insurance claims.Jason reminisces about his career, particularly his first deployment after Hurricane Katrina in 2005. He paints a vivid picture of his challenges and eye-opening experiences, offering a glimpse into the world of independent insurance adjusting from a personal perspective.“Things have changed significantly in the last 20 years. And you must remember, it didn't happen all at once.” ~ Jason HeenanThis Week on Adjuster Talk:·     Importance of Independent Adjusting: Gain insights into the significance of independent insurance adjusting and the evolving landscape of insurance claims.·     Personal Career Reflection: Jason shares personal anecdotes and experiences from his early career, providing a firsthand perspective on the challenges of independent adjusting.·     Evolving Technology: Understand the significant technological advancements in the insurance adjusting industry over the past two decades.·     Hurricane Deployment: Explore the realities of being an independent contractor during a major natural disaster as Jason reflects on his first deployment after Hurricane Katrina.·     Two Decades of Experience: Discover the wealth of experience and knowledge accumulated over 20 years in the industry.·     Professional Growth: Learn from Jason's journey and the lessons learned throughout his career in independent insurance adjusting.·     Industry Insights: Gain a deeper understanding of the highs and lows of the insurance claims industry, including the day-to-day grind and the impact of industry leaders.·     Future of Insurance Adjusting: Delve into the upcoming topics and episodes that will offer a comprehensive view of the world of independent insurance adjusting, catering to newcomers and seasoned adjusters alike. ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast.So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.

Welcome to Adjuster Talk with Jason Heenan, your premier podcast for adjusting insurance insurance! In this episode, Jason, from Royal Adjusting Services, a leading US claims adjusting company, delves into the dynamic world of independent adjusters. Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters. At Royal, they handle the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience. So whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.ELEVATE YOUR CAREER AS AN INDEPENDENT INSURANCE ADJUSTERVisit Adjuster Talk to download our exclusive guide, Five Ways to Improve Your Independent Adjusting Career.This essential resource contains insights and tips to enhance your professional journey.Remember, a polished presentation at a claim isn't just about knowledge; it's also about gear and attire.Royal Adjusting Services supports you in every way, ensuring you make the best impression every time.Don't wait to take your career to the next level; head to Adjuster Talk today and start transforming your future. Adjuster Talk with Jason Heenan Your premier podcast for all things insurance adjusting!Join us as we share insights, industry trends, and insider knowledge that matter to aspiring and seasoned insurance adjusters.Listen everywhere you listen to podcasts. Apple | iHeart | Spotify | Pandora | AmazonRoyal Adjusting Services handles the full spectrum of claims and catastrophes, specializing in residential property claims with a mission to provide a better, faster, and more cost-effective claims experience, and is proud to bring you the Adjuster Talk podcast. So, whether you're an independent adjuster looking to join a leading team or an insurance agency seeking unparalleled service, Adjuster Talk is your window into professional claims adjusting.  

You finally made it on your first deployment as an Independent Adjuster when all the sudden you realize, "Hey... this is harder than I thought!"The panelists,Chris StanleyJason Heenan(Everyone else is working the storm!) Break down how to handle a deployment on a major event, including tricks for making a great first impression, advise on how to schedule your days to not get overwhelmed, and much much more. Listen to this episode and get some insight from veterans with 35 years of combined experience._____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

With all the opportunities to go work claims in Florida for Hurricane Ian some adjusters are asking,"Should I stay or go?"The panelists,Chris StanleyJason HeenanKoby HearnBreak down what they believe you should think about as you consider going on a deployment or staying in your local area.This is a big decision! Listen to this episode and get some insight from veterans with 35 years of combined experience._____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

Hurricane Ian has just devastated Florida and the East Coast and a lot of adjusters are needed to help.Now is a great time to be an independent adjusters especially if you are new.With all this activity and offers of work which deployment should you accept?The panelists today,Chris StanleyJason HeenanKoby HearnEach offer advice on how to know which deployments to accept and which you shouldn't.They all have a message they want shared with you... DON'T BE GREEDY!Find out which deployments are right for you by listening to this special edition of the Adjuster Talk Podcast._____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

Change can be frustrating, but it is an inevitable part of any industry. The independent adjusting world is no different and you will constantly hear people talking about how we're going to be replaced by robots among other things. In today's Adjuster Talk podcast episode our panelists will tell you their honest opinions on the changes they've seen and what to expect next.The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesTinecia Johnson of IA Path & JTL Appraisal GroupMax Olson of IA Path and MDO Adjusting They discussThe biggest change that has happened since they startedWhat they see coming in the near and distant future for the Adjusting IndustryThe upcoming changes of how Insurance works as a wholeHow to be prepared and have a rock solid mindset when getting started_____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

Whether you are doing desk adjusting, catastrophic property claims, or daily auto claims, there's a dollar amount you need to be hitting to make it worth your while.  In today's Adjuster Talk podcast episode our panelists will discuss their take on how much you need to be making each day to be sustainable. The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesTinecia Johnson of IA Path & JTL Appraisal GroupMax Olson of IA Path and MDO Adjusting They discussHow long Chris and Jason have been growing their beardsHow much the panelists made on their first day as an Independent AdjusterDifferent perspectives of what the daily numbers should be for Desk, Auto, and PropertyDo you really need to make six figures a year?_____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

Are you just getting into adjusting? Do you wish you could ask four industry professionals what they wish they had known before getting started? In today's Adjuster Talk podcast episode our panelists will discuss their entrance to the world of adjusting and the most important things they think you should know. The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesTinecia Johnson of IA Path & JTL Appraisal GroupMax Olson of IA Path and MDO Adjusting They discussWhat they thought the industry would be like when they got started Tips on what to expect and how to navigate your first year as an IA (3 tips per panelist)How to diversify your business and get more work Max's Storm Chase YouTube _____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

One of the trickiest things we face as an IA is managing a healthy lifestyle while being on the road and swamped with claims.In today's Adjuster Talk podcast episode our panelists will discuss their strategies for staying on top of their diet and mental health while working in the field or at the desk. The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesTinecia Johnson of IA Path & JTL Appraisal GroupMax Olson of IA Path and MDO Adjusting They discussWhat their favorite road trip food isSuggestions for what to eat and what to avoid How to make sure your mental health is taken care of when swamped with claims The proof is in the pudding, these tips for managing your health as an IA will help you feel better AND be a better adjuster. _____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

What really scares you in life?  Snakes?  Spiders?  Getting your file rejected by QC? In today's Adjuster Talk podcast episode our panelists will discuss their fears in adjusting and beyond.The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesBrad Fancher of IA Path & Allen AdjustingMatt Allen from AdjusterTVThey discussWhat is your biggest fear in life overall?The time when Matt almost got in a head on collisionHow to not freak out when getting started as an IA Gaining experience and knowing when it's time to ask for help New adjusters wonder no more! Find out how to navigate the fears you may have an independent adjuster, listen now._____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

Getting a ton of claims is AWESOME... until you realize you haven't had any time to spend with your family. In today's Adjuster Talk podcast episode our panelists will try and answer that very tough topic.The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesBrad Fancher of IA Path & Allen AdjustingTinecia Johnson of IA Path & JTL Appraisal GroupThey discussWhat surprised us the most about becoming an IA Real life examples of when our panelists let claims overtake their lifeHow to say NO! Tips on how to structure your business and claim your life Find out the best tricks to balance work and home life as an independent adjuster, listen now._____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

You may have asked yourself, "Is there a way to make money without a license ?"In today's Adjuster Talk podcast episode our panelists will try and answer that question.The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesBrad Fancher of IA Path & Allen AdjustingTinecia Johnson of IA Path & JTL Appraisal GroupThey discussWays our panelist have made money outside of adjustingCreating relationships with industries related to oursThoughts on photos and scope & desk adjusting opportunities If you aren't encouraged on all the additional ways you can make money in the industry without a license, you better listen to this one again! _____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

Everyone has heard about how much money can be made on a big hurricane, what things do you need to know to be prepared? In today's Adjuster Talk podcast episode our panelists will try and answer that very tough question.The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesBrad Fancher of IA Path & Allen AdjustingTinecia Johnson of IA Path & JTL Appraisal GroupThey discussTrue stories from the front lines of a hurricane disaster How to be prepared for your first deployment What things should be expected of you from your IA firms How to talk to the insured after a major catastropheNew adjusters wonder no more! Find out how to handle your first big deployment on a hurricane, listen now._____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Free 7 Day Trial to the IA Path Adjuster Mentorship Community at AdjusterTalk.show

Being a business owner is hard, being an independent adjuster that owns their own business may be even HARDER!But what is the hardest part? That is what we asked our panelists of veteran adjusters in this episode of the Adjuster Talk Podcast.You'll never believe some of the stories that come out in this episode!The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesBrad Fancher of IA Path & Allen AdjustingTinecia Johnson of IA Path & JTL Appraisal GroupThey discussWhy being an independent adjuster is so hardHorror stories from being an adjusterGetting guns pulled on themJerry Springer style claimsHow to manage the stress of being an IAThe complicated nature of claimsThis episode is so action packed and entertaining, don't miss it!_____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Join the IA Path Community for on demand adjuster training, access to mentors, and a community of over 500 adjusters.

It is the question every new adjuster asks, "How much money will I make?"In today's Adjuster Talk podcast episode our panelists will try and answer that very tough question.The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesBrad Fancher of IA Path & Allen AdjustingTinecia Johnson of IA Path & JTL Appraisal GroupThey discussHow much they each made their first year as independent adjustersHow much you can expect to make as a new independent adjusterHow to answer this awkward question when a family member asksWho in the world is Uncle Hank?New adjusters wonder no more! Find out how much you will make in your first year as an independent adjuster, listen now._____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Join the IA Path Community for on demand adjuster training, access to mentors, and a community of over 500 adjusters.

Getting fired is never fun, but as an Independent Adjuster being blacklisted by a major insurance carrier feels like a death sentence to a new adjuster.Today on the Adjuster Talk Podcast, the adjuster panelists discuss getting fired as an independent adjuster.The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesBrad Fancher of IA Path & Allen AdjustingThey discuss,If they've ever been fired or blacklistedIf it is a career enderHow to avoid being blacklisted or firedPlus stories from their adjusting career to help youIf you've been blacklisted or you are scared of being fired as an independent adjuster, this episode is for you!_____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Join the IA Path Community for on demand adjuster training, access to mentors, and a community of over 500 adjusters.

IA Path relaunches the Adjuster Talk Podcast with a new podcast format.The format will be a panel of successful adjusters answering the biggest questions that you have or will face in your career.Today's  topic is "How Much Money Does an Independent Adjuster Need to Get Started?"The panelists on today's episode areChris Stanley of IA PathJason Heenan of Royal Adjusting ServicesBrad Fancher of IA Path & Allen AdjustingYou'll hear from themHow broke each panelist got in their adjusting careersHow much money you can expect to spend in your first year as an adjusterThe ideal amount to have saved to be ready for your new adjusting businessThe least amount you can expect to spend to get startedThe cost difference of getting started in auto and property claims_____________________________________________________________________________________Join the Royal Adjusting Services roster at RoyalAdjustingServices.comDownload the "Steps to Becoming an Adjuster Guide" Join the IA Path Community for on demand adjuster training, access to mentors, and a community of over 500 adjusters.

Adjusters are no stranger to an influx of claims, especially during a natural disaster, but it can be overwhelming, especially if your agency is still starting. This is often the case when it comes to long, cold winters and intense hurricanes. If an agency is ill-equipped to handle the sudden volume of claims, things go downhill fast. This is why it’s critical to be prepared for major disasters, as the next storm of claims can and will be overwhelming to any agency, big or small. In today’s episode, I share how an insurance adjusting firm can best prepare for an influx of claims, especially those brought about by natural disasters. I explain how the cold months can negatively affect a home’s or apartment building’s pipelines. I discuss the various processes adjusting firms conduct with each claim, especially how tedious they can get. I describe the main parts of an adjusting firm and how agencies should focus on networking when hiring. I also discuss why I would, instead, hire someone with no experience in the field but is well-versed in various types of software. "Scaling is the part of the business that requires the most amount of tact." This week on Adjuster Talk: The difficulties of scaling an insurance adjusting business. How winter can affect a home's stability and safety. The four main parts of an insurance adjusting firm. Some of the benefits of working for an IA firm. The various processes involved when there are a massive number of claims. The importance of networking when it comes to recruiting adjusters. Why you should hire someone with no experience but an expert in software. Understanding what a good start looks like. Resources Mentioned: Xactimate Connect. Share. Inspire. Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

Ideally, your team of adjusters should be the very best of the best, capable of balancing every claim they get and still processing them on time. However, we’re not living in an ideal world, so we’re not always going to hire the best, even if we tried with our best recruiting skills. Regardless, we still have to know who deserves to be praised and rewarded for the impact they have on our company. How do we determine who the best are? What criteria should we have when looking for our team’s top adjusters? In today’s episode, I share the five characteristics of a top adjuster. I discuss the importance of being organized, especially in a time of crisis such as the pandemic or the Big Freeze of Texas. I share how our company adapted to COVID-19 and highlight the importance of always being ready for a new claim. I explain the importance of having quality communication skills - both at work and in life in general. I also discuss why any top adjuster should be passionate about what they do and always have goals aligned with the company. "All top performers are great communicators." This week on Adjuster Talk: How we measure how organized an adjuster is. What to do when a claim takes longer than 168 hours to process. What it means for the adjuster to be always prepared for an opportunity. How COVID-19 and the Big Freeze in Texas changed the way we did business. What it means to have quality communication as an adjuster. The information the insurance companies hand over to adjusters for claims processing. The importance of being a passionate adjuster. Connect. Share. Inspire. Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    John Bachmann is a claims leader in the insurance industry and considers himself as an ‘insurance nerd’ and a “Claims Guy.” He is also the co-author of the Adjuster's Resume Playbook: A Step-by-Step Guide to Creating an Insurance Adjuster Resume, where he wrote about how adjusters can improve their resumes and boost their acceptance rate. John has almost a decade of experience working in the adjusting industry where he also served as a mentor and professional coach for other claims adjusters.   In today’s episode, my friend Chris Stanley interviews John to discuss why adjusters would benefit from having an up-to-date resume. He describes what a resume should be and what information it’s supposed to contain from the viewpoint of an adjuster. He discusses how resumes are handled today and the various automated processes yours go through upon submission. John also explains why some of the most important adjusting skills can be learned in other professions.       "A resume is an advertisement of you: your story, what brought you where you are today, and why you want whatever job you're handing that resume for." - John Bachmann       This week on Adjuster Talk:   When a good resume is great for all adjusters. Why adjusters still need to update their resumes. What John believes a resume is supposed to be. How you can increase your resume's ability to attract employers. The keywords you need to include in your resume. The automated systems that your resume goes through upon submission. The adjusting skills you learn from non-adjusting jobs. Incorporating communication and integrity in your profession.     Connect with John Bachmann   Twitter LinkedIn Adjuster's Resume Playbook: A Step-by-Step Guide to Creating an Insurance Adjuster Resume     Connect With Chris Stanley   IA Path         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.  

    Providing proper customer service in any industry is mandatory, but more so when you’re an insurance adjuster. Adjusters deal with clients who range from being annoyed to being at the lowest point of their lives, so it matters how we handle their claims from start to finish.   How soon should you respond to a claim request? What are some of the metrics you can use to calculate your response time? Should you provide customer service surveys?   In today’s episode, I share some of the steps you can take to make sure you’re providing proper customer service without sacrificing your business schedule. I describe what cycle time is and why it’s an important metric in our industry. I explain some of the factors involved when a claim becomes a bad experience for the customer. I also share how our business has fared during the lockdown and how we successfully implemented virtual adjusting.       "Cycle time is easily measured by an Excel spreadsheet."       This week on Adjuster Talk:   Why customer service surveys are important Why Cycle Time is the key metric for insurance companies. Relating customer service to cycle time. Why you should get the claim off to a good start, even if it's a bad claim. Why a claim can turn into a negative experience. How you can perform virtual adjusting. Managing our company’s cycle time during the lockdown.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    Insurance adjusting is often a pretty straight-forward job. You receive a claim, verify the authenticity and compute the value. However, our job can also involve playing detective, such as when dealing with subrogation. Subrogation can be a really tricky job and is not for someone who doesn’t like asking questions or someone who doesn’t have an eye for detail.   What are some of the skills you need to have when it comes to subrogation?   In today’s episode, I describe what subrogation is and what our role is as adjusters. I explain some of the important details when dealing with a subrogation case as well as what you should be keeping an eye on. I discuss a few examples pertaining to water and fire damage, even when a car drives through someone else’s house. I also share some of the critical habits to build on before pursuing a subrogation case.     "There is always a reason to subrogate and it is always a good reason."     This week on Adjuster Talk:   What you need to be aware of when investigating a claim that deals with subrogation. Defining subrogation and a few example situations. How subrogation is investigated and damages to watch out for. Determining whether a situation is a potential liability.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    Charles Alexander is a video content creator and owner of Your Charles Alexander, a company that focuses on video marketing services. They offer explainer videos for those working in finance, insurance, and those in an advisory role. Charles is known as an expert when it comes to social media marketing, email marketing, and business development. He is also appointed Director of the Tennessee Small Business Development Center.   Charles joins me to discuss the impact video has brought to lead generation and marketing. He describes his journey and how he became a full-time video content creator and explains how critical video marketing has become since websites became a mainstay of any brand and company. Charles also shares his thoughts on automation and outsourcing as well as advice on how to make the best videos - especially the first one.     "There's never a perfect way to get started than just to get going."- Charles Alexander       This week on Adjuster Talk:   Charles' experience as a small business coach and explainer video creator. Why many businesses fail and close after the first five years. Why hard work alone is no longer viable if you're chasing success. Marketing techniques, websites, and the type of video you should publish. His thoughts on outsourcing and the automation he's applied in his business. Why video is like exercise equipment. Charles' advice on getting started with making video.     Resources Mentioned:   Vyond Deep Work by Cal Newport     Connect with Charles Alexander:   Your Charles Alexander LinkedIn         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    Garrett Kurtt is a licensed insurance adjuster in Texas and Colorado as well as the Founder and CEO of OneClick Code, an app that provides real-time, accurate roofing codes for adjusters, roofers, and estimators anywhere in the US. He developed the app after realizing how inefficient it was to acquire roofing codes, which ultimately cost businesses time and money. In 2008, Garrett also founded EcoBlast Claims, a company that helped streamline the claims process for those affected by tornadoes, fires, and other catastrophic disasters. Garrett holds several certifications, including an EPA Lead-Safe certification and a HAAG Commercial Roof Inspector certification.   Garrett joins me today to discuss how OneClick Code works and how it can speed up the claims process for insurance adjusters. He discusses the skills he has gained over the last decade and how he utilized his experience in leading his company. He shares his work experience before founding OneClick Code and why he started the company. Garrett also describes the challenges of automating claims estimates as well as the type of data that the OneClick Code app provides to its users.     “You can’t automate an estimate - even if you know the manufacturer’s specs, even if you know the areal measurements, you know all of the components - without the code.” - Garrett Kurtt       This week on Adjuster Talk:   What OneClick Code is and why Garrett decided to create it. The traits that allowed Garrett to be different and become a great leader. Garrett's experiences in contracting, roofing, and adjusting. Garrett's definition of claims consultant and claims advisor. The data that OneClick Code provides to make claims easier to verify. Who can benefit the most from their software?     Connect with Garrett Kurtt:   OneClick Code         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    Independent adjusting can be one of the best career choices you will ever make. In a way, it gives you the freedom of most work-from-home occupations, but without the mundane experience of being stuck at home for 40 hours a week. One of the best ways to boost the adjusting experience is by joining or working with an IA firm.   How do you know if an IA firm is good or bad? What should you watch out for?   Today, I discuss some of the best ways to determine if the IA firm you’re scouting is worth your time or worth a pass. I describe why winter is a slow month for all of us and when it starts picking up. I explain some of the risks to consider in being an independent adjuster and how to prepare for slow and fast months. I also share how you can start working with Royal Adjusting Services and the type of adjusters we want on our team.       “Check to see what a company’s rates are only after you’ve decided they’re good or bad to do business for through doing your homework.”       This week on Adjuster Talk:   Why winter is a tough time for independent adjusters. Preparing for the big and small quarters as an independent adjuster. Knowing how to find the right IA firm. The types of behavior you need to watch out for in IA firms. What makes our firm different from other firms. The questions you need to ask an IA firm. The risks to consider when choosing an IA firm. Some of the reasons why you should work for us.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    For over two decades, Mark Hoversten dedicated his professional career to the insurance adjusting industry. After pivoting from running a roofing company in Central Iowan, Mark started his adjusting career in 1992 after the destruction caused by Hurricane Andrew. For the next 28 years, Mark focused his career on crop liability claims, large commercial loss claims, and high-end residential claims.   Today, in honor and memory of the late adjusting great, Mark Hoversten, I share an encore of a previous podcast episode with Mark where he explained why it’s critical for new insurance adjusters to build a solid reputation and the challenges many new adjusters face when beginning their careers. He discussed the impact that turning down deployment opportunities can have on a new adjuster’s future career and why it’s beneficial for new adjusters to learn how to handle a wide variety of claims before narrowing their niche. He also shared the challenges he faced throughout his adjusting career and how he balanced raising a family while being deployed in the field.       “The one thing you have to understand is - your territory is going to be the entire United States. You have to be willing to travel.”       This week on Adjuster Talk:   Why he decided to start his career after the destruction of Hurricane Andrew How he handled long breaks from deployment How he balanced raising a family while working claims The challenges Mark faced throughout his career and what new adjusters should be prepared for The importance of staying open to new deployment opportunities Mark’s description of a “dream adjusting firm” The importance of building a strong reputation His thoughts on the staff adjusting process         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    Starting a business is never easy. The same is true for starting an IA firm. There’s a lot of risk and uncertainty and you simply never know what the future will hold. There are many challenges and obstacles to overcome, from building a team to getting your first client. At Royal Adjusting Services, it took us 1,000 days - almost three whole years - to finally get our first client. It took a lot of effort and a lot more patience, but we stay focused and it finally came into fruition.   What did we do between day 1 and day 1000?   What challenged us as a team and how did we solve those challenges?   Today, I share how Royal Adjusting got started, what made us want to launch an adjusting company, and the reason behind its name. I share what it was like in the first 1,000 days of launching our IA firm and bust some of the prevailing myths about starting a business, specifically an independent adjusting firm. I discuss the key moments we encountered as a team that made us take the company to the next level. I also explain what sets an ‘average joe’ apart from an entrepreneur and share some key tips from my daily thought process.       “The business will flow your way eventually. You just have to remain positive and focused.”       This week on Adjuster Talk:   The humble beginnings of the Royal Adjusting company. The pivotal point when we decided to start the company and how we got the idea for the name. Why it took us 1,000 days to get our first client. The difference between an entrepreneur and a regular person. The mistakes we made and what we learned along the way. Connecting Kung Fu Panda and the secret of being an adjuster-preneur. Why being up to date could make or break your business.     Resources Mentioned:   Gary Vaynerchuck Joe Rogan Jocko         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    It’s no secret that when you pursue a career with enough dedication, you will be successful in it. This is the same with insurance adjusting. How you grow as an adjuster depends entirely on which type of adjusting you want to do: Public, Staff, and Independent adjusting.   Which type allows you to become successful in your preferred way?   Today, I discuss the three types of insurance adjusters, their similarities, and what distinguishes them from each other. I share examples of what each type of adjusters do on a day-to-day basis and the scope of the claims they work on. I explain each adjuster’s risk appetites and their work flexibility when it comes to leads and processing. I also share how I chose to become an independent adjuster.       “You don't have to be a part of a catastrophe in order to be a successful independent adjuster.”       This week on Adjuster Talk:   Similarities and differences between public, staff, and independent adjusters. What public adjusters do and the claims they process. Why public adjusters are the most risk-tolerant of all types. Staff adjusters and why they're not as discussed as other types. The versatility of staff adjusters in the insurance adjusting industry. What independent adjusters do and what sets them apart from other types. The pros and cons of independent adjusting.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    In any industry and profession, getting started and taking any opportunity that comes your way is critical to getting on the road to success. After some time - as your career flourishes - the opportunities you grab become more niche, more focused toward your long-term objectives. You’re still learning, you still want to become better, but at this stage of your career, you also have to determine when and how to say no. Saying no to opportunities may sound counterintuitive, but some are simply not worth the moral compromise.   Today, I discuss the importance of having honesty and integrity as an independent adjuster. I share stories of moments when I was tempted to choose profit over service and what I learned from them. I explain why you should never accept money from contractors and what could happen if you do. I also describe how you can differentiate a good opportunity from a bad one.       “Anytime you find yourself focused more on the money than on the service, you have lost sight of your objective.”       This week on Adjuster Talk:   What you can expect as an independent adjuster. Recognizing opportunities that are consistent and inconsistent with your objectives. The temptations you will have to deal with as an adjuster. Why you should never accept money from a contractor. My experiences in being honest and moments where I said no. Knowing your strengths and weaknesses as a person and as an insurance adjuster.         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

    Kathy Schueler is an independent adjuster that has been part of the Royal Adjusting team since December 2018. In her first month, she only had one claim to work on. Today, she delivers over ten claims a week, and processing claims for Royal Adjusting isn’t even what makes up the majority of her day. Despite that, Kathy says she prioritizes claims for our team because we’re the only company that offers an incentive-based pay program for adjusters. Before joining Royal, Kathy worked as a Project Manager and Senior Estimator for Premier Restorations, a company that helps people repair homes damaged by natural disasters.   Kathy joins me today to share why she left a career in restorations for a career in insurance adjusting. She describes what it’s like to work with Royal Adjusting and how the incentive-based pay program helps her manager her work priorities. She explains how her claim tracking system works and her review of the RCS setup we use. She discusses the importance of documenting everything and making sure you track emails and calls carefully. Kathy also shares the tools she always brings with her when working on an insurance claim.       “The bonus incentive program helps me prioritize my claims pretty easily when I get back to the office.” - Kathy Schueler       This week on Adjuster Talk:   What it's like to work with Royal Adjusting compared to other companies. What the incentive-based pay program is and how it helps Kathy prioritize claims. How Kathy became part of the adjusting industry and her prior career trajectory. Managing her work and how Kathy deals with the frustrations of the job. What Kathy does when the work becomes too overwhelming. Kathy’s claim tracking system and how it works. Kathy’s thoughts on the RCS and how it can be improved. The role of the claims manager in claims documentation. The tools Kathy always brings when she's working on claims.     Resources Mentioned:   Geomni EagleView   Connect with Kathy Schueler: LinkedIn         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.

AT042 Property Appraising to Insurance Adjusting with Mark Koncz   Over the last 16 years, Mark Koncz has established himself as an expert in real estate appraisals throughout the Akron, Ohio region. He is the founder and owner of MJK Appraisals with an interest to transition into the insurance claim adjusting industry.   Mark joins me today to share his experience with working as a property appraiser and his desire to begin transitioning his company into the insurance adjusting industry. He shares what it was like to work his first claim during the destruction caused by Hurricane Irma, the challenges he faced, and how he overcame them. He also shares the similarities in workflow between property appraising and claim adjusting as well as the customer services skills you need to be successful in both fields.   “Between adjusting and appraisals, there’s a lot of crossover.” - Mark Koncz In This Episode of Adjuster Talk:   Why he decided to transition from property appraiser to insurance adjuster. How he’s transitioning into the adjusting field. What it was like to work through the post-Hurricane Irma destruction. The challenges he faced while working through Irma and how he overcame them. How much he earned from closing 20 claims in 10 days during Hurricane Irma. Utilizing resources to maximize productivity and increase your knowledge. Strategies for building your network. Customer service skills you need for appraising properties. Similarities between property appraising and insurance adjusting. Average income for home appraisals per completed report.   Resources Mentioned:   National Association of Catastrophe Adjusters (NACA) Conference Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

AT041 Pivoting from Painting Contractor to Insurance Adjuster with Jordan Cox Jordan Cox is a 31-year-old former painting contractor who ran a successful painting company based in Greenwood, South Carolina for seven years. As he got older, he began to realize the hardship and stress that his career placed on his body and decided to pivot his career. He began working as an independent insurance adjuster shortly after Hurricane Irma devastated Florida in 2017. Jordan joins me today to discuss what inspired him to pivot his career from being a successful painting company owner to becoming an independent insurance adjuster. He shares how he got started and how helping his father in the fix and flip real estate industry as a young boy helped him learn many of the skills he needed to become a successful insurance adjuster. He also shares what it was like to work his first claim, the importance of being able to make quick decisions, and the importance of being disciplined in managing your time and money.   “Making quick decisions is key to this business.” - Jordan Cox   In This Episode of Adjuster Talk: How he got started as an insurance adjuster. His biggest challenges while just starting out. How millennials are helping to shape the industry and cultivate the adjusting environment. The importance of being confident in your decisions. His strategy for measuring and sketching roofs. What he’s most apprehensive about regarding being an adjuster. The importance of saving “emergency money” to help you through lean times. What is a 1099? How much income should you set aside for taxes? The importance of being disciplined with your bookkeeping, accounting, and paying taxes. How to get added to more rosters and get more claims as a new insurance adjuster.   Advice for New Insurance Adjusters: Participate in ride-along when you’re just starting out. Network with other adjusters. Plan ahead for your financial future, especially for the lean workload periods. Be disciplined in paying your taxes.       Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

AT040 Insurance Adjusting with Compassion and Integrity with Emily Whisman Emily Whisman is an insurance adjuster with FEMA’s Texas Rebuild Prep Program (Phase I). Through the program, she helps homeowners throughout the Houston, Texas region rebuild their lives following the devastation and destruction caused by Hurricane Harvey in August 2017. Emily joins me today to share her experiences while working with FEMA’s Texas Rebuild Prep Program. She explains how the program works, how homeowners can qualify for the program and her role as an insurance adjuster and home inspector with the program. She also shares some of the challenges that many homeowners have faced since Hurricane Harvey, the perimeters she checks for during home inspections, and why she feels being compassionate and showing up with integrity when meeting Hurricane Harvey victims is critical to building rapport and trust with the homeowners.   “Develop a compassion to serve that is stronger than your compulsion to survive.” - Emily Whisman     In This Episode of Adjuster Talks: How FEMA’s Phase I Texas Rebuild Program works. Qualifications for homeowners to participate in the Texas Rebuild Program. Her role while working with the program. Why many homeowners are skeptical of insurance adjusters and contractors after Hurricane Harvey. How being a female insurance adjuster and home inspector can be beneficial in building trust with homeowners? How the Texas Rebuild Program is streamlining their processes to become more effective and productive. How FEMA inspectors work with contractors. How she prioritizes damage repairs based on the budget allowed for each home. Bridging the gap between FEMA inspectors and builders. Maintaining compassion, authenticity, and integrity. How her previous experience as a chiropractor and yoga instructor helps her in her role with FEMA’s Texas Rebuild Program.   Resources Mentioned: Texas Rebuild Project Lemoine Company, LLC       Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

AT039 Women in the Independent Adjusting Industry with Crystal Dubois   Crystal Dubois previously worked in the aerospace field when an opportunity in adjusting popped up as soon as she lost her job. In a short time, Crystal was able to travel to Texas, train, and now does her inspections.   Crystal joins us today to share the sacrifices she makes as a mom and now as an adjuster to provide for her family. She explains how she balances work and learning the skills she needs to perform while making quality time to spend with her family. She also explains that being part of the Texas Rebuild Program has taught her valuable adjusting skills, which she’ll soon need for more contract jobs. “Independent adjusting is changing the face of the industry with more women needed in the workforce.” Jason Heenan In this Episode of Adjuster Talks:   What are the essential skills a beginner adjuster needs to close a claim How opportunities in adjusting are popping up across Texas Learning organization strategies from a novice adjuster Why a career change is sometimes a good thing for your life Resources:   Texas Rebuild Program Adjusters Gone Wild Facebook Adjusterology Jeremy Rettig - Adjusting To 6 Figures Business Connect. Share. Inspire. Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

AT038 Checking Back In with Westin Vance Post Hurricane Harvey   Opportunities lie at any moment. It is especially crucial in the business of an independent adjuster. In November, I spoke with Westin Vance about his experiences with natural disasters. Today, I’m chatting with him about his moments after Hurricane Harvey. Westin enlightens us about his dedication to helping those affected by Harvey and how the Texas Rebuild Program and living a healthy lifestyle support his unexpected career opportunities.   Aside from being a health and exercise enthusiast, Westin shares his must-have hacks for staying active while working as an independent adjuster. Working with a team of coworkers, Westin explains the necessity of supporting each other, living well, and committing to offering reliable service to skeptical homeowners.   “When you’re an indispensable and reliable adjuster, you never know where your opportunity will be the next time.” - Westin Vance In this episode of Adjuster Talks: Building relationships and connections to leverage your career path How to stay productive with overwhelming paperwork, calls, and clients Lifestyle hacks to keep you healthy and motivated Why FEMA sponsors the Texas Rebuild Program as a way to promote reconstruction after Harvey   Resources: Texas Rebuild Program Adjuster Central Texas Prep Program Royal Adjusting School Program - coming soon Connect. Share. Inspire. Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

AT055 - Becoming a Successful Claims Adjuster with 16-Year Adjusting Veteran Shemekia Bowens Shemekia Bowens is a claims adjuster for AmTrust Financial Services, a financial services company that offers diverse underwriting portfolios to their clients. She has been a professional claims adjuster for over 16 years, has handled a wide variety of claims, and has helped thousands of clients. One of the most important lessons she’s learned in the industry is how you should never forget to be human and give clients a sense of compassion during the most horrible times of their lives. Shemekia joins me today to share the wisdom she’s accumulated as a 16-year insurance adjusting veteran. She shares what made her decide to become a claims adjuster and what made her stay. She explains how you can tell the kind of client you have during the initial call and what you should do to be prepared when meeting them. She also provides tips for those who want to succeed in this type of career.     “Don't be afraid to try and do something different to achieve your goals.” - Shemekia Bowens     In This Episode of Adjuster Talk: Shemekia's experience in insurance adjusting claims and what she specializes in. Why she chose to build a career in being a staff adjuster. The techniques she implores when dealing with rude or grumpy clients. Some of the claims she's handled in her 16 years in the industry. How adjusting affected the way she raised her child. The next step in her career and how she plans on pursuing it. How she teaches people about the value of wealth management.   Connect with Shemekia Bowens: AmTrust Financial LinkedIn Email: meko955@gmail.com         Enroll Today for the Royal Adjusting Services Academy! Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment. Visit our Royal Adjusting Services Academy website or email hknox@RoyalAdjustingServices.com to apply for your curriculum scholarship today!     Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

AT054 - It's All About Relationships and the Hustle with Kagan Blackburn Kagan Blackburn is an independent adjuster who has an amazing work ethic. He’s what you can call an expert hustler. His mindset when it comes to accomplishing his tasks is clear-cut and makes him stand out from the rest, but his humble upbringing keeps him grounded. He enjoys helping other people grow and repair their lives and being an independent adjuster enables him to do both. Kagan joins me today to describe what it means to be a hustler in the insurance adjusting industry. He discusses some of the habits he’s developed that enable him to be successful in his career and how networking and building relationships have impacted his career. He also shares how he got started in the industry as well as the people who helped and inspired him to pursue the life of an independent adjuster.     “What’s going to separate you from those other people that are sending emails - it’s going to be following up.” - Kagan Blackburn     In This Episode of Adjuster Talk: Kagan's unique skill set that helped him become successful in the insurance adjusting industry. When he became interested in independent adjusting and who inspired him. Knowing the people to call and how he contacts them. Communicating in a way that connects with people. The challenges he faced in his career as an independent adjuster. His experience in dealing with auto claims. What he is currently working on with Chris Stanley.   Resources Mentioned: The World of Auto Industry Claim Adjusters with Chris Stanley The Insurance Adjusting Industry is COMPLETELY DIFFERENT with Chris Stanley Part 1 Chris Stanley on Getting Into Auto Insurance Adjusting Part 2   Connect with Kagan Blackburn: LinkedIn Email: kaganblackburnia@gmail.com         Enroll Today for the Royal Adjusting Services Academy! Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment. Visit our Royal Adjusting Services Academy website or email hknox@RoyalAdjustingServices.com to apply for your curriculum scholarship today!     Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.    If you’re interested in working with us, please feel free to email Jason at jheenan@royaladjustingservices.com or Mindy at mindy@royaladjustingservices.com with your resume to apply to be on our approved adjuster roster today!  

AT052 Chris Stanley on Getting Into Auto Insurance Adjusting Part 2   Chris Stanley is the founder of IA Path, a company dedicated to providing independent insurance adjusters with the best online training, support, and networking opportunities to begin and excel as an insurance adjuster. He has over a decade of experience as an insurance adjuster and appraiser, working primarily with automotive catastrophe claims. In addition to transforming lives and impacting careers, he is the author of the Amazon bestseller, Hail Adjuster’s Playbook: A Step-by-Step Guide to Being and Becoming a Catastrophic Independent Auto Hail Adjuster.   Chris rejoins me this week to discuss his upcoming book and how it aims to help more adjusters get started in the industry on the right foot. He shares some of the initial steps adjusters need to take to succeed in this industry as well as mistakes many new adjusters make as they begin their careers. He also explains the three key phases of an insurance adjuster’s journey.       “Learn how to actually do something in claims before you even get your adjuster license because getting your adjuster license is a journey all on its own.” - Chris Stanley       In This Episode of Adjuster Talk:   How his upcoming book can help new adjusters get started and become successful. The steps required to become a successful insurance adjuster. The 3 phases of becoming a successful adjuster. The importance of treating your adjusting career as a business. Mistakes to avoid as a new adjuster. The importance of separating your business and personal finances. How to promote your adjusting business.     Connect with Chris Stanley:   IA Path Hail Adjuster’s Playbook: A Step by Step Guide to Being and Becoming a Catastrophic Independent Auto Hail Adjuster LinkedIn         Adjuster Talk Exclusive Offer!   Learn how to set up your auto adjusting business the right way with IA Path’s Auto Adjuster’s Crash Course LIVE training series! This course will show you the step-by-step process of starting your career as an insurance adjuster - from how to start your business to how to write an estimate and assess auto damage… and so much more!   This course alone is valued at $500, but as a loyal listener of the Adjuster Talk podcast, you’ll also receive an exclusive offer - a full suite of valuable, archived training - that’s OVER $2000 VALUE for only $500! You’ll learn how to handle claims such as hail, flood, CCC1 and more.   Visit AdjusterTalkAuto.com to claim your exclusive offer today!     Enroll Today for the Royal Adjusting Services Academy! Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment. Visit our Royal Adjusting Services Academy website or email hknox@RoyalAdjustingService.com to apply for your curriculum scholarship today!     Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.

AT051 Chris Stanley on Getting Into Auto Insurance Adjusting   Chris Stanley is the founder of IA Path, an organization dedicated to helping independent insurance adjusters get the training and support they need to succeed in the industry. He is the author of the Amazon bestselling book: Hail Adjuster’s Playbook: A Step by Step Guide to Being and Becoming a Catastrophic Independent Auto Hail Adjuster. As an independent adjuster with over a decade of experience, he is committed to helping others transform their adjusting career into a vehicle to achieve their goals and realize their dreams.   Chris joins me today to share his journey as an independent auto adjuster and the high and low points of his adjusting career. He shares how he realized the dire need for training and support services for auto adjusters and what inspired him to create materials to help other adjusters get started in the industry. He also explains the importance of having reasonable expectations on the financial aspects of being an insurance adjuster, why adjusters need to consider themselves as business owners instead of employees and shares a behind-the-scenes glimpse of his upcoming book project.       “You can’t expect to walk into any industry - much less adjusting - if you don’t have reasonable expectations about what you’re getting into.” - Chris Stanley       In This Episode of Adjuster Talk:   The high points of his auto adjusting career. How working as an auto insurance adjuster has empowered him and his family to achieve their goals and dreams. How he identified the need for auto adjusting training services. The importance of having reasonable expectations before deciding to become an insurance adjuster. The importance of thinking like a business owner instead of an employee. His latest book project.     Connect with Chris Stanley:   IA Path Hail Adjuster’s Playbook: A Step by Step Guide to Being and Becoming a Catastrophic Independent Auto Hail Adjuster LinkedIn     Enroll Today for the Royal Adjusting Services Academy! Are you ready to take your independent adjusting career to the next level? Royal Adjusting Services and Adjuster Talk Podcast are excited to announce our new insurance claim adjusting school - Royal Adjusting Services Academy. At Royal Adjusting Services Academy, you will learn everything you need to know to take your career to the next level, including a curriculum in dynamic, custom, and mock-up rooms and roofs as well as other cutting-edge techniques to help you become successful in the claim environment. Visit our Royal Adjusting Services Academy website or email hknox@RoyalAdjustingService.com to apply for your curriculum scholarship today!     Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, and YouTube.

Francisco Aragon is an independent claims adjuster in the Phoenix, Arizona region. He has been in the insurance adjusting industry for almost eight years but has previous experience with insurance claims since his former role as a sales representative. Francisco is experienced in multi-state licensed daily and catastrophe claims, handling different claims due to water, wind, hail, fire, and even hurricanes. He boasts of being able to write accurate estimates onsite.   Francisco joins me today to share what it’s like to be an adjuster in the Phoenix area. He describes his experience with being his own boss and the skills he honed to get to where he is today. He explains the importance of a good work ethic and why being lax won’t get you anywhere in this industry. Francisco also offers advice to those who are thinking about becoming an insurance adjuster.       “If you're complacent or lazy, you probably won't last very long in this job.” - Francisco Aragon       This week on Adjuster Talk:   What Francisco is doing right now to train for his hobbies. What the market is like in Arizona. The typical claim he works on within the Arizona area. His life before being an adjuster and how he became part of this industry. His best and favorite claim story. The work routine he has and his work ethic. The importance of being fast and in proximity to this type of business.     Connect with Francisco Aragon: LinkedIn         Connect. Share. Inspire.   Thanks for tuning in to the Adjuster Talk podcast with your host, Jason Heenan! If you enjoyed today’s episode, please head over to iTunes to subscribe to the show and leave an honest review. You can also connect with us on Facebook, Twitter, Instagram, LinkedIn, and YouTube.